CIE announce a new UK distribution partnership with Carson Living

CIE is proud to introduce Carson, the one-app resident experience and 24/7 remote concierge service, as it enters the UK & European market for the first time.

Seeing its official launch at The Security Event 2022 at the NEC Birmingham in April, Carson Living will be available in the UK through specialist IP Access Control distributors CIE-Group, adding to their growing portfolio of leading security brands including 2N, Axis, Akuvox, and Quanika.

24/7 remote support

Carson fully integrates with 2N's IP access control & door intercom range as well as other third-party access devices, video monitoring, and online payment brands and has already taken the US MDU and multi-family building sector by storm.

Carson enables instant and streamlined property management in unmanned buildings and communication between residents, staff & management, as well as providing a 24/7 remote concierge support centre.

Reducing costs

It's natural for us to represent Carson in the 'high growth' build-to-rent market that provides owners with ROI"

Commenting on CIE's latest addition to their growing range of IP solutions, CIE sales director Steve Collin commented, "Having provided innovative technology to the residential sector through 2N door entry solutions for many years, it's a natural fit for us to represent Carson in the 'high growth' build-to-rent market that provides developers and building owners the opportunity to improve on and provide services their tenants want and need together with reducing substantial costs with a clear return on investment.”

“We can see this product being adopted as the go-to solution in the remote concierge market."

Mobile application and web-based user interface

Founded in 2017 by successful property management software veterans, Carsons' new technology and remote concierge service bring the experience of living within large, staffed residential properties to smaller, unstaffed buildings, multi-dwelling & community properties at an affordable price.

Through the use of an intuitive mobile application and web-based user interface that integrates with best-in-class access control, electronic locks, cameras, intercoms, payment, and back-end accounting systems, Carson enables property management staff and residents to communicate efficiently, make payments, submit and respond to service requests, open all integrated doors, manage guests and visitors' access, and to receive 24/7 deliveries at the buildings.

Physical access

Changes of tenancy per apartment will update instantly on Carson when they are entered into the property manager's accounting system or web app, thereby seamlessly revoking or granting physical access to the properties.

The 2N range of IP intercoms also available in the UK through CIE is fully integrated with Carson streaming the video camera feed into the Carson app for residents and property staff, and connecting intercom calls to the Carson 24/7 call centre.

Available for Android and Apple

Residents can set specific hours for the Carson call centre to respond to 2N intercom calls on their behalf

With this integration, residents can enjoy all Carson functionality as well as for 2N intercom features within the Carson app for Apple and Android smartphones. The 2N intercom directory names are continuously updated through Carson, based on residents’ move-ins and move-outs being updated on the property manager’s core accounting system.

Also, residents can set specific hours for the Carson call centre to respond to 2N intercom calls on their behalf, a feature not available anywhere else in the market.

Cloud-based intercom technology

“Integrating with 2N’s intercoms is an important step in Carson’s mission to integrate best-in-class multifamily access, camera, and intercom hardware, and enable residents to have all of their daily service needs in one app,” said Guy Blachman, Carson Founder and CEO.

“2N provides a well-priced, reliable intercom with cutting-edge cloud technology, which integrated with Carson is a wonderful example of our One-App Resident Experience.”