Video surveillance

Hanwha Vision, the global vision solution provider, has opened its cutting-edge Experience Centre in Paris, reinforcing its commitment to the French market and accelerating its expansion in this key market.  The Paris Experience Centre provides a dedicated space for customers and partners to engage directly with Hanwha Vision’s next-generation AI surveillance technologies. Visitors can experience firsthand how the company’s latest solutions – including AI-powered cameras and intelligent video analytics – deliver actionable insights and improve operational efficiency. Growing demand for advanced video surveillance The opening of the centre reflects the growing demand for advanced video surveillance and analytics in France, across sectors including city surveillance, retail and transportation. By offering an immersive environment to explore these technologies, Hanwha Vision aims to deepen collaboration with French customers and demonstrate the real-world value of its AI-driven solutions. Jamel Djebari, Vice President for France at Hanwha Vision Europe, said: “The new Experience Centre demonstrates our strong commitment to the French market.” “It gives us the opportunity to engage even more closely with our customers and partners, helping them understand how Hanwha Vision’s AI solutions can address today’s security challenges while also unlocking wider business intelligence. We are proud to bring this to Paris and look forward to welcoming our community.” Key growth market Jeff (Chae Won) Lee, Managing Director, Hanwha Vision Europe, said: “France is a key growth market for Hanwha Vision in Europe, and the opening of our Paris Experience Centre marks an important milestone in our regional strategy. It provides a hub where customers can not only see our latest AI solutions in action but also explore how these innovations can support their specific security and business needs.” With this investment, Hanwha Vision continues its mission to deliver innovative, reliable, and trusted vision solutions across Europe, positioning itself as a long-term partner for organisations embracing AI-powered security. 

Motorola Solutions announced it has acquired Blue Eye, a pioneering provider of AI-powered enterprise remote video monitoring (RVM) services, based in Salt Lake City, Utah.  Blue Eye provides a comprehensive RVM service powered by AI to help detect threats in real time, enabling live voice talk-downs to deter crime and providing verified alerts to help accelerate law enforcement response. Enhanced situational awareness The company’s software platform is interoperable with pioneering cameras and video management systems (VMS), allowing enterprises to integrate with existing security solutions. These RVM services are managed by 24-hour security operations centres (SOCs) that provide businesses with enhanced situational awareness and includes reporting analytics that highlight activity trends. Access real-time intelligence “Security professionals know that the challenge isn’t solely identifying the threat; it’s about moving from detection to action in a matter of seconds,” said Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions, adding "The acquisition of Blue Eye is a key component of our strategic focus to provide a single, tightly integrated workflow that seamlessly connects threat detection, verification and response."  Relied upon by retail, warehouse, manufacturing and distribution centres, critical infrastructure, and commercial real estate owners, Blue Eye’s platform helps business owners access real-time intelligence to help reduce loss or damage, mitigate risk and enhance profitability.  Integrate its advanced AI capabilities Motorola Solutions plans to integrate its advanced AI capabilities into Blue Eye's RVM platform, further differentiating this technology. For example, an AI-powered detection from Motorola Solutions’ Visual Alerts can be verified by Blue Eye and fed directly into the incident management platform, Inform, to automatically orchestrate a response. Additionally, the company plans to expand Blue Eye’s reach across key enterprise sectors through Motorola Solutions’ channel partner network. Impact on enterprise security “Blue Eye's purpose is to deliver proactive, real-time security and business optimisation. Joining Motorola Solutions allows us to accelerate this mission," said Steve Jackson, CEO, Blue Eye, adding "Motorola Solutions’ global scale and deep AI expertise will help expand our reach, advance our solutions and deepen our impact on enterprise security." Terms of the transaction were not disclosed. 

IDIS has further strengthened its UK sales operations with two key appointments: Carl Scarrott has joined the company as Regional Sales Manager for the south region, and Amy Brown has taken up the role of Regional Sales Manager for the north. These latest appointments follow the recent announcement of Brian Lee as the new Managing Director of IDIS Europe. IDIS, which is the largest in-country manufacturer of trusted South Korean video tech, is investing in its UK sales and customer service operations as it drives take-up of its advanced, user-focused AI video surveillance technology, prioritising system performance and value. New role from various roles Amy Brown will be a familiar face to customers in the north, having held previous roles in both sales and account management, including with leading security providers Stanley Security and Securitas. Carl Scarrot also brings a wealth of industry expertise and experience to his new role from various roles in project management, technical support, and business development with UK security distribution companies, including Norbain and, most recently, Oprema. Key to IDIS’s ongoing success “We are delighted to be welcoming both Carl and Amy to the IDIS team, as we continue to support systems integrators and end-user customers at a time of significant technical innovation and market development,” said Brian Lee. He adds, “They will play an important role in bringing major new projects to fruition, and developing the long-term mutually-beneficial customer relationships that are key to IDIS’s ongoing success.” Introduced a series of landmark video innovations IDIS has recently introduced a series of landmark video innovations powered by its in-house developed next-generation deep learning engine, IDLA Pro. These include the Edge AI Plus cameras range, IDIS A-Cut/AI search, and Smart Privacy Masks, all designed to drive value and efficiency, making it easier for more users to benefit from AI video surveillance.

SharpEagle has been recognised as a key player in the global forklift 360-degree camera market, highlighted in the recent Forklift 360-Degree Camera Global Market Report by The Business Research Company. SharpEagle's advanced Bird's-Eye View Camera System leverages AI-powered stitching technology to deliver seamless 360-degree panoramic views around forklifts. This innovative solution enhances industrial safety by minimising blind spots, improving situational awareness, and reducing accident risks in warehouses, manufacturing sites, ports, and logistics hubs. SharpEagle’s innovative AI-driven camera The forklift camera systems market is witnessing notable growth driven by rising safety regulations, increased focus on reducing workplace accidents, and the booming e-commerce and warehousing industries. SharpEagle’s innovative AI-driven camera system leverages advanced real-time stitching technology to integrate multiple camera feeds into a seamless panoramic view, effectively eliminating dangerous blind spots and alerting operators to nearby humans and obstacles. As industrial automation advances, SharpEagle continues to drive innovation in forklift safety technology, maintaining its role as a market pioneer. Its solutions not only safeguard workers but also enable seamless operational workflows across global industrial sectors. Integrated recording capabilities Designed for versatile industrial environments, SharpEagle’s solutions are adaptable to warehouses, ports, logistics centres, and manufacturing sites—ensuring safety compliance while minimising equipment damage and downtime. The system offers intuitive controls, customisable viewing options, and integrated recording capabilities for incident review and operator training. “As industrial automation evolves, safety cannot be an afterthought,” said a SharpEagle spokesperson. “Our forklift camera systems embody this ethos by delivering smart, reliable safety technology that meets global safety standards and supports operational excellence.” End-to-end industrial safety solutions SharpEagle’s leadership in forklift camera innovation reflects its commitment to safeguarding industrial workplaces while driving productivity and compliance. The company continues to provide end-to-end industrial safety solutions, including expert consultation, installation, and maintenance services worldwide. SharpEagle products are now available for order across major industrial regions, including the UK, UAE, Saudi Arabia, Kuwait, Oman, Qatar, and Bahrain.

Where and how to store security camera footage usually depends on the scale of the video surveillance project, the way you are using to record the video and how long you want to keep the recordings. If there are only few IP cameras, say 2~3 IP cameras for example, and you don’t need to keep the recordings for the month, usually using SD card which is installed in the camera is enough. Video management software A VMS provides a unified platform to manage all cameras and record footage onto centralised local storage servers If there are more than four cameras, even up to 128 cameras, NVR or CVR become the practical choice for managing and storing recordings reliably. However, if there are hundreds or thousands cameras, which need to managed and recorded, in this way video management software with centralised recording storage becomes essential. A VMS provides a unified platform to manage all cameras and record footage onto centralised local storage servers. S3-compatible cloud platforms Critically, if the VMS supports the S3 object storage protocol, users gain the flexibility to store recordings on S3-compatible cloud platforms (public or private), offering significant hardware cost savings and enhanced scalability. For such demanding environments, selecting a VMS built on an open platform architecture is strongly advised, ensuring the system can expand infinitely to meet future project growth. Video surveillance management system Users can seamlessly add subordinate servers (or disk groups like IPSAN/NAS), disk arrays, and network bandwidth Take the video surveillance management system SVMS Pro as an example. Its foundation is an open 1+N stackable architecture, enabling unlimited expansion of recording storage servers. Users can seamlessly add subordinate servers (or disk groups like IPSAN/NAS), disk arrays, and network bandwidth.  This achieves extended recording durations and boosted storage performance while maintaining system stability during sustained operation (assuming environmental requirements are met). Key architectural advantages Each centralised storage module based on a Linux OS, supports up to 200 front-end video channels per server. Its N+1 stackable expansion capability utilises a distributed architecture, forming clusters of storage servers. Scaling the project involves simply adding subordinate storage modules – no modifications to existing deployments are required. Seamless S3 object storage integration Furthermore, SVMS Pro features deep integration of the S3 object storage protocol Furthermore, SVMS Pro features deep integration of the S3 object storage protocol. This allows seamless connection to major public cloud services like Alibaba Cloud OSS, Tencent Cloud COS, and Amazon S3 cloud, as well as private S3-compatible object storage solutions. This integration delivers truly limitless capacity expansion, leveraging the inherent elasticity of the cloud to effortlessly accommodate petabyte-scale video growth. Dual insurance: Multi-layered data protection The critical value of security data comes with inherent risks; losing video footage can lead to immeasurable losses. To mitigate these risks comprehensively, SVMS Pro innovates with its "Local + Cloud" Dual-Backup mechanism, leveraging S3 features to build multiple security layers: Real-Time Dual-Writing: Recordings are first written to the local disk (acting as a cache buffer). Upon local persistence, data is simultaneously replicated to cloud-based S3 storage, guaranteeing instant failover if either node fails. Smart Hot/Cold Tiering: Frequently accessed ("hot") data remains on high-performance local storage, while historical footage is automatically archived to low-cost cloud tiers, optimising storage expenses. Cross-Regional Disaster Recovery: Utilising the multi-replica and cross-region replication features of carrier-grade S3 storage inherently protects against physical disasters like earthquakes or fires. Additionally, the platform ensures comprehensive data protection through integrity verification and encrypted transmission, safeguarding data integrity and confidentiality across its entire lifecycle – from storage and transmission to access. Conclusion In essence, selecting the optimal storage solution for security footage hinges on a fundamental understanding of scalability requirements, retention needs, and data protection imperatives. As surveillance deployments grow from a few cameras to enterprise-scale systems, the underlying architecture must evolve: Localised storage (SD cards/NVRs) suffices for limited scope and short retention. Centralised VMS platforms become essential for unified management at scale, with open, modular architectures providing critical future-proofing for expansion. S3 object storage integration represents a paradigm shift, decoupling storage capacity from physical hardware and enabling truly elastic, cost-efficient scaling – both on-premises and in the cloud. Ultimately, successful large-scale video surveillance storage relies on architecting for flexibility, embedding data protection intrinsically, and strategically leveraging object storage protocols to balance performance, cost, and resilience – principles essential for safeguarding critical security data now and in the future.

Currently, in security surveillance, the application of intelligent analysis technology has two approaches: front-end intelligence and back-end intelligence. Front-end intelligence Front-end intelligence is typically implemented within the video surveillance camera itself, integrating AI edge algorithms into the camera. Its advantages include: acquiring video in real-time and performing video analysis and feedback results immediately. Benefits No consumption of network resources like bandwidth; Offers real-time and highly efficient analysis; Obtains results immediately; relatively low cost; Highly flexible deployment. Disadvantages Due to the small physical size of cameras, hardware expansion space is limited. AI edge algorithms are often confined to a fixed few types, such as perimeter intrusion detection, tripwire, abandoned object detection, etc. It cannot flexibly load customised intelligent functions. The other approach is back-end intelligence, which usually requires installing an intelligent analysis server in the monitoring centre, integrating AI edge algorithms into this back-end server.  Advantages: Hardware components can be flexibly expanded based on project requirements, thereby enhancing the server's overall analytical capability. It can also flexibly customise and load various intelligent algorithms according to project needs, capable of loading dozens or even hundreds of algorithms.  Disadvantages: Because back-end intelligence requires first collecting the video stream from the front-end cameras in real-time before analysis, it consumes significant resources like bandwidth. It cannot provide immediate feedback of intelligent analysis results like front-end intelligence, lacks flexible deployment options, and the cost is very high. Development of intelligent analysis technology AI edge analytics boxes have emerged in the security surveillance market, defining another front-end With the development of intelligent analysis technology, AI edge analytics boxes have emerged in the security surveillance market, representing another front-end intelligence product. These boxes themselves can integrate dozens of AI edge algorithms, enriching the variety of AI algorithms available for front-end intelligent cameras while maintaining flexible deployment.  Users can freely choose to deploy the box at the front-end (near the camera) or at the monitoring centre end to function as a small intelligent analysis server. Front-end (camera side) When deployed at the front-end (camera side): There is no need to dismantle existing video surveillance equipment. The real-time video stream from the original camera can be analysed directly within the AI box, and results are fed back. Since the camera and AI box are usually on the same network, this consumes minimal bandwidth resources, offering excellent real-time performance, timeliness, and efficiency. After the AI edge analytics box analyses the video, the results can be transmitted to the monitoring centre video management platform server via the internet, VPN dedicated line, 4G, 5G, etc., for storage, real-time display, and retrieval. Monitoring centre end When deployed at the monitoring centre end: The AI edge analytics box can function as a small video analysis server. Individual AI analytics boxes can be stacked to aggregate their analytical power, enabling the analysis of large volumes of video streams transmitted from the front-end. Since the cost of the AI edge analytics box itself is significantly lower than that of a full intelligent analysis server, using AI analytics boxes to implement intelligent solutions is often more economical and practical for small to medium-sized intelligent security surveillance projects. AI box application. AI box deployment application Edge AI Box does not require changes to existing video surveillance kit deployments Since the Edge AI Box does not require changes to existing video surveillance equipment deployments and only upgrades the original system to enable intelligent applications for existing monitoring devices, it can save significant labour costs associated with on-site deployment personnel. After the Edge AI Box and AI-powered cameras transmit intelligent analysis results to the platform, what can the platform do? Taking the video surveillance management platform SVMS Pro as an example. SVMS Pro video surveillance management software First SVMS Pro provides centralised management for multiple AI Boxes across diverse networks (LAN, WAN, VPN, 4G/5G). This flexibility enables users to deploy AI Boxes anywhere project requirements demand. With the AI Box and cameras connected to the SVMS Pro video surveillance management software, users can select video channels for analysis. The AI Box automatically analyses the chosen channels, transmits the results, and triggers alarms back to SVMS Pro. This seamless integration provides a unified platform for users to: Configure event settings Define alarm-triggering actions (such as alarm recording and alarm video pop-up). Alerts originating from the AI Box can trigger video recording via the SVMS Pro platform. These recordings are then stored long-term within the SVMS Pro platform. This capability resolves the limitation of the AI Box itself, which cannot store recordings for extended periods due to constraints imposed by its physical size. Search historical alarm events Manage active alarms View alarm statistics Additionally, SVMS Pro facilitates pushing the analysed results to third-party platforms via the network. SVMS Pro provide various AI intelligent solutions for different scenarios. AI intelligent solutions for different scenarios AI box + video surveillance management software SVMS Pro provides various AI intelligent solutions for different scenarios. For example: In smart construction site applications, AI box can provide not wearing safety helmet and reflective vest detection, fight detection, area intrusion detection, wandering detection, fire detection, etc., and display real-time results in real-time on SVMS Pro. Users can watch real-time video from different places, store the recordings, playback, get the real-time AI alarms, put the video on the video wall, etc., all in one platform. SVMS Pro and AI Edge Boxes Combined force of SVMS Pro and AI Edge Boxes presents a truly unified and intelligent solution In essence, the combined force of SVMS Pro and AI Edge Boxes presents a truly unified and intelligent solution, effectively overcoming the inherent limitations of both traditional front-end and back-end surveillance intelligence. The AI Edge Boxes deliver powerful, real-time analytics at the edge or as scalable micro-servers, offering unprecedented flexibility and cost-effectiveness – particularly vital for small to medium-sized projects.  SVMS Pro elevates this capability by providing centralised command and control, seamlessly integrating diverse AI Boxes across any network to offer comprehensive video management. Advanced AI surveillance This synergy enables robust features like intelligent event configuration, alarm-triggered recording with long-term SVMS Pro storage, historical event search, and cross-platform integration, all within a single, cost-optimised platform.  From construction sites to broader security networks, this unified solution transforms raw video into actionable intelligence, democratising advanced AI surveillance by making it accessible, practical, and economically viable. SVMS Pro and AI Edge Boxes together redefine intelligent video management for the modern era.

Gun violence remains one of the most unpredictable threats in today’s physical security landscape. When it strikes, seconds matter. The ability to detect and respond to gunfire almost instantaneously can determine outcomes. Security pioneers and first responders know this, and yet too many gunshot detection systems in operation today are shackled by outdated assumptions and aging architecture. The demand now is not for incremental improvements, but for a complete rethinking of how these systems function. Prevailing model For years, the prevailing model has relied on server-heavy frameworks and complex sensor networks that introduce unnecessary latency and complexity. Systems that depend on sending audio data to remote servers for analysis are inherently slower. In a live gunfire situation, waiting even a few seconds for confirmation can be the difference between life and death. The expectation in 2025 is clear: detection and actionable intelligence must occur in real time, with no delays. Edge-based intelligence: The new standard Deploying three or more sensors to cover an area imposes significant cost and operational burdens To minimise points of failure and latency, the future of gunshot detection lies in edge processing. Intelligence must reside inside the sensor itself, not in a data centre or a remote server. Edge-based acoustic sensors can now detect and geolocate gunshots in under three seconds without external dependencies. They do not require triangulation or corroboration from multiple devices. One sensor, one shot, one instant location—that is the new standard. Consider the limitations of traditional perimeter-based systems. Deploying three or more sensors to cover an area imposes significant cost and operational burdens. Maintaining this infrastructure often means trade-offs in coverage and flexibility. For example, if a detection system can only triangulate within a ring of sensors, there will be no information available for shots fired outside this restricted perimeter, even from a short distance away. Worse, these older models are prone to false positives triggered by fireworks, construction noise, or other environmental sounds. Each false alert erodes confidence in the system and burdens response teams unnecessarily. Contrast this with modern edge-AI sensors that not only detect the muzzle blast of a firearm but also analyse the ballistic wave of a hypersonic projectile in motion. This dual-signature capability delivers a level of accuracy far beyond what older systems can offer. When a shot is fired, the sensor detects, classifies, and pinpoints the event almost instantly. There is no reliance on back-end processing or corroborative triangulation. The sensor acts autonomously and decisively. Real-time response with visual confirmation The level of integration changes gunshot detection from a passive alerting tool into an active part These advancements do not stop at detection. Integration with existing security infrastructure is crucial. Modern sensors leverage open standards such as ONVIF Profile S to control pan-tilt-zoom (PTZ) cameras directly. As soon as a gunshot is detected, the sensor can automatically cue a camera to the exact coordinates of the event.  This process happens in less than three seconds, giving operators live visual intelligence of the situation as it unfolds. The days of security personnel scouring multiple camera feeds or responding to vague reports are over. Today, they can focus their attention on the precise location of the threat. This level of integration transforms gunshot detection from a passive alerting tool into an active part of situational awareness. It provides command centres and first responders with actionable intelligence, enabling them to make informed decisions in real time. It is not enough to know that a shot was fired; security teams need to see where it happened and assess the scene immediately. Adapting to the environment Environmental adaptability is another area where modern edge-based systems excel. Acoustic detection has long struggled with ambient noise. Urban environments are filled with loud, impulsive sounds that can easily be mistaken for gunfire. However, edge-AI sensors can now be trained to understand the acoustic profile of their specific environment. They learn what constitutes normal background noise and adjust accordingly. If a venue frequently hosts fireworks displays or is situated near construction zones, edge-processed AI systems can be trained to differentiate those sounds from genuine threats. This site-specific learning dramatically reduces false positives and enhances overall system reliability. Flexibility in deployment A single intelligent sensor can now provide broad coverage with minimal setup Flexibility in deployment is equally important. Today’s security needs are not confined to permanent installations. Large public events, temporary venues, and rapidly evolving threat environments require portable solutions. Edge-based sensors can be deployed on mobile platforms such as trailers or temporary masts, providing high-precision detection wherever it is needed. Because all processing occurs at the edge, these mobile systems do not rely on centralised servers to function effectively. The sensor is the system. This shift represents a fundamental change in how security professionals approach gunshot detection. The industry is moving away from reactive, infrastructure-heavy models toward proactive, efficient, and adaptable solutions. A single intelligent sensor can now provide broad coverage with minimal setup. It detects, locates, and visually confirms threats autonomously. Interoperability further enhances the value of modern systems. By embracing open protocols, these sensors integrate seamlessly with existing video management systems (VMS) and security platforms. Organisations are no longer locked into proprietary ecosystems. They can deploy best-in-class solutions that work together harmoniously. This openness accelerates deployment and reduces friction, a critical advantage when securing dynamic environments on tight timelines. Privacy by design Alert signals contain location, timing, and sound type data only with no continuous listening Privacy concerns are front and centre in any surveillance deployment and the thought of an audio listening device can raise eyebrows. Modern gunshot sensors are event-driven and only share short recordings (such as a 1.5-second clip for verification) triggered by gunshot levels (over 100 dB). Conversations and other ambient audio are neither captured nor stored. Alert signals contain location, timing, and sound classification information only with no continuous listening or streaming. Closing the gap between detection and response Ultimately, doing gunshot detection right demands a new mindset. Edge processing is not a technical novelty; it is an operational necessity. Security pioneers must expect and demand more from their detection systems—faster alerts, smarter filtering, real-time visual confirmation, seamless integration, and scalable deployment. The technology to achieve this exists today. High-accuracy, real-time gunshot detection is not a future promise; it is a present reality. The responsibility now lies with the industry to embrace this better way forward. Communities and the professionals who protect them deserve solutions that rise to meet today’s challenges with intelligence, speed, and precision.

There was high-level energy at GSX 2025, befitting an industry undergoing massive change. Artificial intelligence (AI) was everywhere, but not so much in the booth signage. Rather, AI has made its way beyond marketing claims and solidly into the core of the products themselves. There were hundreds of examples of how AI is changing how security systems operate, all for the better. Clearly on display at GSX 2025 was an industry in the midst of metamorphosis.  Deep integration of AI My conversations with companies across the security ecosystem revealed an industry heavily focused on leveraging advanced technologies like AI and the cloud to address increasingly complex global and localised threats. Several key themes emerged at the Global Security Exchange (GSX), sponsored by ASIS International, held Sept. 29–Oct. 1 at the Ernest N. Morial Convention Centre in New Orleans, La. Themes I heard repeated throughout the show floor included deep integration of AI, the ongoing shift toward cloud-based and hybrid architectures, and a sharp focus on modernising security systems to meet current challenges. AI and intelligent automation transform security The use of GenAI is moving beyond simple search functions into real-time decision support Companies are integrating AI and intelligent technologies to enhance analytics, streamline incident response, and improve internal efficiency. The use of Generative AI (GenAI) is moving beyond simple search functions into real-time decision support. For example, Bosch Video Systems introduced a "second tier" to its video analytics capabilities by combining highly sensitive edge detection with GenAI models in the cloud. For example, in visual gun detection, edge analytics might flag a potential gun (yellow), but the cloud-based GenAI then quickly reviews and confirms the threat (red), helping to filter out false alarms. Bosch is also using GenAI for more open-ended searches, such as a "Where's Waldo" application demonstrated at their booth. GenAI-powered system  Eagle Eye Networks says they are focused on helping integrators "organise the AI chaos” through their cloud-based video platform. Their precision person and vehicle detection capabilities work across multiple cameras. Motorola Solutions introduced Inform, an AI-assisted incident response solution designed to bring clarity to the "noise" and help security teams respond to complex threats. They also offer Avigilon Visual Alerts, an on-prem GenAI-powered system that expands the natural language interface. AI internally to improve processes The Body Workforce Mini protects frontline workers and businesses "amid rising violence and theft." The Axon Body Workforce Mini, a small “computer with a lens” for non-police applications, is AI-capable and can perform real-time translations, automated report writing, and summarisation, and can even act as a personal assistant by incorporating company policies. All those functions are built into a lightweight body-worn camera designed to safeguard frontline workers in retail and healthcare verticals. The Body Workforce Mini protects frontline workers and businesses "amid rising violence and theft." Beyond products, integration company Everon is using AI internally to improve processes, such as handling commoditised tasks, which they expect will result in better customer satisfaction. Everon wants to be known as a premier service provider and will be introducing new services in the video realm. AI-powered search and continuous system upgrades Genetec prefers the term Intelligent Automation (IA), instead of AI, to describe its empathetic interface, which can "know" what additional information a security professional needs when they click on an image, for example. Genetec says the advantages of the cloud include AI-powered search and continuous system upgrades. Their Security Centre SaaS has had a fast and successful launch. It enables cloud-based systems with local storage.  Genetec also highlighted the Cloudlink 210, a cloud-managed appliance designed to unify physical security operations that can be simply plugged in without involving IT staff. They call it a “headless appliance.” Cloud migration and the push for hybrid systems Hanwha debuted OnCAFE (Cloud Access for Everyone), a new cloud-based access control product The industry continues its strategic march toward the cloud, often through hybrid applications that blend on-prem strength with cloud flexibility. Acre's access control is described as "cloud-first technology," and they continue to focus on cloud solutions, incorporating AI. To help customers transition, they offer the "Bridge," a migration tool that allows systems to communicate throughout the move. At the same time, they are continuing to develop and enhance their core on-prem products – DNA Fusion and AccessIt!. Adding access control to supplement their video product line, Hanwha debuted OnCAFE (Cloud Access for Everyone), a new cloud-based access control product. The goal is to provide “access control that is easy;” It works alongside their OnCloud direct-to-cloud VMS as a Service platform. Future of video management The future of video management is increasingly hybrid. Milestone recently completed a three-year process of updating XProtect and building for the future of hybrid applications. At GSX, they showcased how their XProtect Evidence Manager seeks to "democratise evidence management" by collecting video, cell phone data, notes, and other metadata related to a case for easy sharing and prosecution. Also, Milestone’s “app centre” enables additional features to enhance XProtect without involving integration.  Milestone is also focusing on "Metadata Ingest," which collects and aggregates data from various manufacturers (including Genetec, Motorola, and Exacq) for use by AI. Strategic modernisation and open integration Convergint and Genetec collaborated on a "2026 Technology Modernisation Outlook" white paper A key theme for the future is the shift toward open systems and strategic modernisation, enabling security professionals to better utilise new technology. Convergint and Genetec collaborated on a "2026 Technology Modernisation Outlook" white paper, arguing that dealers and end-users need to think more strategically when buying technology. They predict that "2026 will be the year of modernisation," with tangible results including unified intelligence, flexible deployment, and lower total cost of ownership. The call for open standards and architecture was also strong. What AI needs from open systems Johnson Controls noted that cloud, AI, and open standards are its three big focus areas. Their C-CURE IQ 3.10 is gaining adoption as it unifies access and video. OpenEye is seeking to address the "AI disruption anxiety" in the industry, focusing on what AI needs from open systems. The emphasis is on the value of a Model Context Protocol (MCP), an open standard and framework to enable AI systems to integrate and share data with external tools and sources. Addressing shifting global and local threats Allied Universal's "World Security Report 2025" highlights a risen focus on executive protection Companies unveiled solutions targeted at new security concerns, particularly the rising threat of violence, theft, and misinformation. Allied Universal's "World Security Report 2025" highlights an increased focus on executive protection and cites the rise of misinformation and disinformation as the number two threat. They noted that macro trends around instability and the political and social environment are driving security threats globally. To combat physical threats, Shooter Detection Systems introduced a new outdoor sensor, which is now generally available after a favourable feedback period that included an apprehension in one municipality. The company notes the unique challenge of developing technology for a "non-cooperative" threat like a person with a gun, in contrast to most security technologies that are "cooperative" and depend on user compliance. Implementation of integrated security Flock Safety is expanding its focus beyond licence plate readers into solutions for retail, with a new initiative to automate and streamline investigative processes, which are often manual. The company also showcased "drones as automated security guards," which can be deployed within 90 seconds to provide "eyes" on a site and enhance safety. The system works on its own network and is firewalled away from the city system A tour of the City of New Orleans' Real Time Crime Centre (RTCC), hosted by Axis Communications, demonstrated a mature implementation of integrated security. The RTCC uses Axis cameras, Genetec VMS, and is tied to a Motorola Solutions Command Centre to enhance efficiency and effectiveness, operating independently of the police department. They measure success in terms of valuable hours saved in an investigation or even when an event is happening. The system works on its own network and is firewalled away from the city system. Rapidly changing industry on display The GSX 2025 highlights an industry that is moving toward more intelligent and integrated solutions. The investment in AI is shifting security from reactive monitoring to proactive, automated assistance. Throughout the show floor, the continued embrace of hybrid cloud architectures, coupled with an emphasis on open standards and modernisation roadmaps, suggests a security ecosystem built for agility and future growth.  These trends, and the GSX show itself, collectively underscore the industry's commitment to delivering scalable, next-generation solutions for a changing threat landscape.

Ibrahim Kassem, Everon’s new Chief Technology Officer (CTO), has been in the security industry since 1998 in various IT leadership roles. Most recently, he was Chief Information Officer for a video monitoring company. With most of his professional experience rooted in commercial security, Kassem has come to understand how customer needs and demands change with the evolving technology landscape. That understanding is a foundation for his new role at Everon, the national provider of commercial security, fire, and life safety solutions formerly known as ADT Commercial. Integrate AI to security operations “In this role, I am responsible for any customer-facing technology at Everon,” says Kassem. “Our primary focus is to provide a platform that will make it easy to do business with us. That platform will involve most of our solutions, including video monitoring which is the near-future focus for us.” As an integrator, Everon’s objective is to identify the best solutions. “We have partners that we leverage to help develop solutions for our customers that directly respond to their needs,” says Kassem. “For example, we partner with video camera providers to integrate AI to take security operations to the next level.” Demand for video monitoring Everon is looking to shift from reacting to events after they take place toward proactive monitoring Like most security operations, Everon is looking to shift from reacting to events after they take place toward proactive monitoring and preventing crimes as they are happening or deterring them from taking place.  The ability to detect objects and behaviours is possible through AI. “Through this detection, we can respond accordingly – that’s why it’s at the forefront of our video monitoring efforts,” says Kassem. Every pursuit at Everon is in response to customer demand, and there is tremendous demand for video monitoring, says Kassem. Customer needs are the main philosophy behind the development and acquisition of technology, which also ensures that Everon is at the forefront of evolving with the security industry. Video-based security solutions “Right now, we’re noticing a trend towards video-based security solutions versus solely intrusion and guarding,” says Kassem. Everon seeks to strike a balance between “build versus buy.” The integrator prefers to buy when there is a proven product that will bring the most value. “We’re an integrator before we are a developer of technology,” says Kassem. “However, we are not shy about complementing a technology that we purchase with technology that we build if we don’t find the proper platform.” Video monitoring solutions and services Everon continues to evolve in step with ongoing trends, including smarter AI and analytics, smarter cameras Everon continues to evolve in step with ongoing trends, including smarter AI and analytics, smarter cameras, faster internet connectivity, and availability of wireless through 4G, LTE, and 5G connections. All of these are critical pieces of the video monitoring roadmap, says Kassem. “We aim to develop our video monitoring solutions and services to provide the best value to enterprises, reduce false alarms, and focus on relevant activities to save time and money,” he adds. “That’s what we’re looking forward to in the next couple of years.” Dependence on physical security Everon provides video monitoring services on a monthly basis, so the approach plays well with their recurring monthly revenue (RMR) model. Video monitoring is in great demand, and Everon is working towards being pioneers in that space, pushing to make it a major part of their future offerings. Everon is working towards being pioneer in that space, pushing to make it a major part of their future offerings “The dependence on physical security has gotten expensive, and many responding agencies no longer dispatch without video verification, which is the biggest technology challenge currently in the commercial security space,” says Kassem. “Video monitoring is the most direct, effective answer to that challenge, replacing costly, around-the-clock guarding services while also providing video verification for first responders and law enforcement agencies.” Portfolio of security solution offerings Everon roots all its pursuits in responding to the customer. Making the difference in Everon’s approach is an eagerness to listen, an awareness of industry trends and changes, and a full portfolio of security solution offerings.  “Our technological roadmap is ambitious, innovative, and looks to the future through our thoughtful investments in this space, including through acquisitions of technology and top talent,” says Kassem. “All our efforts are supported by our teams of experts with decades of experience.”

As the pioneering security event in the United States, ISC West is truly the global focal point for bringing together professionals across the physical and cybersecurity landscape. The event seeks to showcase innovation in security technology, nurture professional development, and explore the security implications of today’s connected world. Future of security  With the growth of cybersecurity programming and the established Cybersecurity & Connected Internet of Things (IoT) pavilion, ISC West is addressing the future of security head-on. “As the lines between the digital and physical worlds blur, collaboration and shared learning among defenders have never been more critical,” says Mary Beth Shaughnessy, Event Vice President at RX USA, who oversees all aspects of the ISC brand. Shaughnessy previews what’s new at ISC West 2025 and shares other insights in our interview. Q: For long-time attendees at ISC West, what will be the biggest surprise at the 2025 show? Shaughnessy: Long-time attendees know to expect top-tier educational content through the SIA Education@ISC West program (produced by the Security Industry Association (SIA)) in addition to cutting-edge security innovations showcased by 700+ exhibitors. New this year is our focus on technology, training, and education around cyber-physical threats. In today’s connected world, physical and cybersecurity defenders must take a unified, holistic approach to protecting their people, assets, and data. ISC West serves as a bridge between those two worlds, helping organisations tackle the complex security landscape. Q: Presenting a high-profile music concert as part of ISC West is a fun value-add for attendees. Describe how this feature has been embraced by longtime attendees, and the plans for 2025. Shaughnessy: We’re thrilled to announce that the legendary Gin Blossoms will headline the ISC West Concert, sponsored by Wavelynx. This tradition began last year and became a celebrated highlight, offering professionals a chance to unwind and connect with colleagues and peers after a productive day on the show floor. When choosing a performer, we focus on acts that resonate across generations, making the experience both entertaining and memorable for our diverse audience. We are excited to continue this fun and exciting event and networking opportunity. Q: In the past, the education program at ISC West has been seen as secondary to the Expo event. How have you sought to increase the profile of the education program, and what new features will attract more attendees in 2025?   Shaughnessy: We’ve expanded the SIA Education@ISC programming from three to four days, now beginning two days before the expo hall opens. These dedicated education days ensure professionals can engage in thoughtful discussions and gain actionable insights without overlapping with the Expo. This year, we’re proud to partner with RSA to introduce a new “IT for Security Professionals” track while also offering our core tracks, including AI & Digital Transformation, Critical Infrastructure & Data Protection, Cybersecurity & IT, InfraGard National Members Alliance @ ISC, and Video Surveillance. We will also be welcoming powerful keynote speakers — Rachel Wilson, Director of Cybersecurity, Morgan Stanley Wealth Management; Will Bernhjelm, Vice President of Security, Mall of America; and Kate Maxwell, Chief Technology Officer, Worldwide Defense & Intelligence, Microsoft. Q: What else is “new” at ISC West in 2025? Shaughnessy: Our educational programming has grown significantly — this year’s SIA Education@ISC program is our most extensive yet, offering more than 115 sessions led by over 200 distinguished experts. With broader and deeper topics, the program emphasises the critical convergence of cyber and physical security, providing unparalleled insights for today’s security professionals. We are also significantly ramping up our cybersecurity offerings and expect to have more than 50 exhibitors in our Cybersecurity & Connected IoT pavilion with names such as Entrust and Ontic. Q: Networking is a critical aspect of ISC West. How are show organisers working to increase networking opportunities? Shaughnessy: Networking remains a top priority at ISC West, with countless opportunities to build valuable connections. Professionals can join peers at popular spots like The Bridge, The Cyber Hub, and the Career Zone (sponsored by: TEECOM). These spaces offer the chance to learn from industry experts, explore the challenges and innovations shaping the security workforce, and engage in dynamic discussions with peers. Also, returning by popular demand, the ISC West Concert, proudly sponsored by Wavelynx, delivers a vibrant evening of music and networking in a relaxed atmosphere. Together, these experiences ensure networking at ISC West is both impactful and memorable. Q: What is the biggest challenge for organisers of ISC West (and related events), and how are the organisers seeking to address the challenges? Shaughnessy: As with most events, there is a lot of pressure on organisers to ensure there’s “something for everyone,” add meaningful value, and introduce fresh, exciting features. At ISC West, we work to raise the bar each year by expanding our content with more thought pioneers, showcasing a broader range of innovative technologies, and fostering additional networking opportunities. Achieving top-quality results is no small task — it demands careful planning, collaboration, and a dedication to continuous improvement. This means actively listening to the needs of our attendees and exhibitors, staying ahead of industry trends, and ensuring we provide an experience that informs, inspires, and connects the security community.

Comelit-PAC has partnered with Kings Group SW to deliver a bespoke video door entry solution at the historic Bridgwater Arts Centre, a Grade I listed building renowned for its architectural and cultural significance. Situated in the heart of Bridgwater, now owned and operated by the Town Council, the Arts Centre construction was in 1723 and established on its existing site since 1946 to run a theatre programme of performance, music and film. Enhancing video security and access To complete a renovation programme, the Arts Centre worked with Kings Group SW to upgrade its door entry system to incorporate a modular video design. “The Grade I listing of Bridgwater Arts Centre means that any changes, however minor, must be carefully planned to protect the building’s historic character,” said Scott Mason, Director of Amenities at Bridgwater Town Council. “We involved our teams in the initial design and specification process to ensure the solution could be installed to seamlessly blend with its surroundings while enhancing video security and access.” Latest security standards Kings Group SW specified Comelit-PAC’s Ultra Door Entry system, a high-definition video intercom solution designed to allow staff to monitor all entry points via high-definition video intercoms, providing real-time visibility and secure access control.  Adam Pitman, Security and Life Safety Systems Supervisor at Kings Group SW, added: “Every aspect of the door entry upgrade had to be approached sensitively. This included routing cables discreetly, installation and ensuring the system met the latest security standards. By choosing Comelit-PAC’s modular system, this could be achieved with minimal disruption to the building’s historic fabric while providing a flexible solution that can be adapted as the Centre’s security needs evolve.” Configuration of the door entry solution The Ultra system was selected because its modular design enabled a simple configuration of the door entry solution to meet the specific requirements of the Arts Centre. Its 2-Wire and ViP door stations allow a combination of audio, video, and button modules in a compact layout, giving the team flexibility to adapt the system to access points. Tony Berry, Business Development Manager at Comelit-PAC, concluded: “Working closely with Kings Group SW and Bridgwater Arts Centre early on allowed us to tailor the solution specifically for this site. By understanding the needs of the team and how the building operates, we were able to deliver a system that functions seamlessly for staff, visitors and performers while integrating thoughtfully into the historic environment.”

Artificial Intelligence Technology Solutions, Inc., a pioneer in AI-driven security and productivity solutions, along with its wholly owned subsidiary, Robotic Assistance Devices, Inc. (RAD), announced that it has received an order for ten ROSA™ units bundled with ten SARA™ (Speaking Autonomous Responsive Agent) licences for deployment inside a major sports venue in the United States. The new installations will support the arena’s security team with enhanced monitoring, rapid event detection and autonomous voice-driven response throughout interior zones. Evaluating modern security technologies The arena had been evaluating modern security technologies to address persistent trespassing, vandalism and other unauthorised activity across its interior spaces. This order follows a series of assessments in which RAD solutions demonstrated clear advantages in autonomous detection, operator support and rapid on-site response.  The venue is also reviewing additional RAD offerings for broader facility coverage, including ROAMEO™ and RIO™ units for expanded indoor and outdoor protection. How venues can strengthen security “This is an ideal application for ROSA paired with SARA,” said Mark Folmer, CPP, PSP, President of RAD. “These deployments show how venues can strengthen security, improve response times and reduce operating costs with a solution that works around the clock without added staffing.” SARA’s real-time detections ROSA units equipped with SARA, the Company’s multiple award-winning agentic AI platform, will provide continuous event detection, verification and automated voice response, giving on-site staff and remote operators clearer insight into activity across the arena. SARA’s real-time detections and notifications help reduce operator workload, improve situational awareness and ensure that critical events receive immediate attention. This combination allows security teams to focus on higher-value tasks while maintaining consistent coverage. ROSA’s AI-driven security analytics ROSA is a multiple award-winning, compact, self-contained, portable, security and communication solution that can be installed and activated in about 15 minutes. ROSA’s AI-driven security analytics include human, firearm, vehicle detection, licence plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and autonomous response library.  Two-way communication is optimised for cellular, including live video from ROSA’s high-resolution, full-color, always-on cameras. RAD has published seven Case Studies detailing how ROSA has helped eliminate instances of theft, trespassing and loitering at mobile home parks, retail centres, hospital campuses, multi-family communities, car rental locations and construction sites across the country. 

Amthal has delivered a complete security upgrade at The Maltings Shopping Centre, building on a partnership of more than three decades to transform the way the centre is monitored and managed. In supporting The Maltings since 2013 and taking on full management in 2017 Amthal could ensure the system remained effective through a dedicated maintenance programme until the time came for a complete upgrade. Integrated with the barrier system The new solution introduces 39 state-of-the-art Dahua cameras, including PTZ, 180-degree and AI-powered people-counting models, to provide full coverage across all seven entrances and car parks. Automatic number plate recognition has been integrated with the barrier system to improve vehicle access control, while people-counting technology now delivers reliable visitor data to track peaks and troughs. Active deterrent measures and signage strengthen site protection, supported by EMCS Sentry software to continuously monitor hardware performance and camera availability. Secure on-premises storage ensures all data remains under the centre’s direct control. Redesigned digital control desk Says Richard Marrett, Centre Director at The Maltings: “The new systems have changed the way we manage the centre. The cameras and control desk give us clearer oversight and together with features like people counting and vehicle access ensures we can identify incidents, respond quickly and review activity with confidence. Behind it all is the trust we have in Amthal, built over three decades of working together to keep The Maltings safe and welcoming.” A redesigned digital control desk now brings all live feeds, recordings and analytics together on a single platform, giving the security team clearer visuals and wider oversight than ever before. These features provide greater efficiency, faster response times and stronger protection. Management and security teams All installation work was carried out while the centre remained fully open. Amthal partnered with Dahua together with the management and security teams to plan the schedule so that tenants, staff and shoppers experienced no disruption. Kris Hallett, Business Development Director at Dahua Technology UK, added: “The upgraded cameras now capture detail even in low light, and features like auto-tracking reduce the need for constant manual monitoring. People-counting sensors give the team reliable data across key areas, while number plate recognition integrated with the car park barrier has streamlined vehicle access and reduced misuse." "All can be accessed at any time, even remotely. Working alongside Amthal, we were able to introduce all of this without disruption to the centre’s daily operations.” New requirements and advances in security technology The original system was first installed in 1995, marking the beginning of a long-term relationship that has seen Amthal support The Maltings in adapting to new requirements and advances in security technology. Paul Rosenthal, Amthal Group Business Development Director, concluded: “Our established partnership with The Maltings demonstrates how we work with clients over the long term. This complete upgrade with latest Dahua technology has delivered an integrated system that is straightforward for the team to use and manage via the new control centre. It ensures the centre remains safe, accessible and an enjoyable experience with complete peace of mind for tenants and shoppers alike.”

3xLOGIC, Inc., a major provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, announced that Panda Restaurant Group, Inc. (parent of Panda Express, Panda Inn, and Hibachi-San) has completed deployment of 3xLOGIC’s VIGIL Trends Business Intelligence software to all of its North American locations.  Interface Security Systems, headquartered in St. Louis, Missouri, is the integrator and overall project manager for this ambitious endeavour. Largest family-owned restaurant Panda Express is the largest family-owned restaurant in America, with more than 2,000 stores globally, 35,000 associates and $3 billion in sales. Since it was established in 1983, Panda has steadily grown with roughly 125 stores opening each year. Privately owned and operated, the restaurant is guided by the core values of its co-founders and co-CEO, Andrew and Peggy Cherng and is dedicated to developing its team members and giving back to the community. Business intelligence solutions “As an industry leader, Panda Express’s culture sets an expectation of best-in-class results,” explained Lyle Forcum, executive director of asset protection at Panda Express. “Accordingly, we needed a state-of-the-art business intelligence solution to provide us with truly actionable information. Intelligence we can act on is central to Panda’s business strategy, which focuses on meeting high standards through continuous operational improvement.” Starting in August 2017, 3xLOGIC and Interface Systems worked with Panda Express to customise Trends to meet the company’s unique, comprehensive needs. Interface began system deployment in QI 2018 with the first location going live in March 2018. Presently, Trends is deployed at 1,960 locations and has been integrated with existing Interface video surveillance and alarm systems. Tracking and improving operations “It was impressive that we were able to integrate Trends so seamlessly with existing intrusion and video systems,” said Sean Foley, senior vice president of national accounts at Interface Systems, “and the entire solution was rolled out without a single technician visiting any store.” Unlike many retail BI implementations, the focus at Panda Restaurant Group is not solely on retail loss prevention, but also on tracking and improving all operations at every store. Here are some of the key elements of store operations that Trends enables Panda to monitor, track, and improve: People Development: To set its people up for success, store managers are able to review all transactional behaviour and address opportunity areas with employees within two days. Comparing Store Performance: The store managers’ Trends dashboard shows very clearly how the restaurant is performing compared to other stores in the region and to their prior month’s performance. Optimising Store Efficiency: Trends visually displays how many people are working per hour, what job they are facilitating, and the revenue generated per hour. Monitoring Intrusion Data: Trends provides intrusion data, which shows in a very simple display when stores are opened and closed, deliveries are made, cleaning is done, and whether the store is being remotely armed and disarmed. Tracking Cash: Panda Express can track currency, how much is in the safe and when it was last counted, as well as petty cash spend along with scanned receipts for purchases. Custom Dashboards: The system provides an array of dashboards for all levels in the organisation that give an at-a-glance or drilled-down overview of an employee’s priorities and responsibilities. “At Panda, safety and loss prevention are key priorities in executing great operations,” said Lyle Forcum, executive director of asset protection at Panda Express. “We worked with 3xLOGIC and Interface for over a year to implement a highly-customised solution to meet these priorities. Now, we have a cutting-edge tool deployed across the entire enterprise that we can all be proud of.”

Installing physical security systems requires integrating diverse technologies (e.g., cameras, access control, alarms) that often use different protocols and must be adapted to a building's unique physical layout and legacy infrastructure.  Specialised technical expertise is required for seamless networking and proper configuration. Hopefully, no important factors are overlooked in the installation process. We asked our Expert Panel Roundtable: What is the most overlooked factor when installing physical security systems?

Access control, video surveillance, and intrusion detection systems evolved largely independently in the physical security industry. Integrating those systems to the benefit of an enterprise's overall security has traditionally fallen on security integrators working in cooperation with manufacturers. However, today's market has also evolved to include companies that provide "unified platforms,” bringing together various disparate security systems and functions under a single, centralised management interface. We asked our Expert Panel Roundtable: What are the advantages of installing physical security systems as a unified platform?

The role of audio in physical security is multifaceted and increasingly vital, offering a layer of intelligence and interaction that access control and/or video surveillance alone cannot provide. Sounds provide crucial context to visual events. For instance, someone running might appear suspicious on video, but audio could reveal they are shouting for help, changing the interpretation entirely. Even so, historically speaking, audio has been an underused component in physical security. How is the situation changing? We asked our Expert Panel Roundtable: Is audio an underused component in today’s physical security systems? What obstacles are keeping audio from expanding?