Software House® C·CURE® 9000 Security & Event Management System, developed with systems integration in mind
Software House® C·CURE® 9000 Security & Event Management System, developed with systems integration in mind

Most powerful integration platform in the industryFor the first time ever, customers will be able to intuitively manage their corporate security systems using familiar buttons and navigation panes they're used to seeing with Microsoft® Outlook and other Microsoft programs.Our new Software House C·CURE 9000® Security and Event Management System brings together the best of physical and logical security, integrating both in a way that has long been a goal of security, information technology, and building facilities professionals. C·CURE 9000 uses standard IT tools and processes that make it easy for a company to integrate within its existing network infrastructure.  In fact, industry analyst Frost and Sullivan says, "C·CURE 9000 is the first to offer a solution that truly integrates the best of IT and physical security."Why choose C•CURE 9000?DatabasesSupport for industry-leading databases, Microsoft SQL Server 2005, and Oracle 10g that lets you fit C•CURE 9000 easily into your existing IT infrastructure means there are no additional database costs for customers with existing database resources. CommandProvides the standard IT tools and innovative distributed architecture that elevates the security system as an important enabler to your business' success. ControlGives a unique spin to a familiar Microsoft Windows look and user experience.CommunicationWith unsurpassed integration capabilities, C·CURE 9000 possesses one of the richest communication platforms in any industry. ConvergenceBuilt from the ground up on our innovative integration platform, C·CURE 9000 delivers convergence by bringing the best of physical and logical security together. LanguagesNow available in French, German, and Spanish and Arabic.

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ACT continue to develop & improve the ACTWin pro access control software
ACT continue to develop & improve the ACTWin pro access control software

ACTWin pro is the licensed version of the sophisticated PC application for use with the ACTpro door controllers.  With an attractive and easy to use graphical interface this software simplifies database management and the day-to-day administration of users and the access control system in general; the management is also aided by live reporting of the systems in an attractive and intuitive system tree configuration which mirrors the site. The ACTWin pro software currently manages and supports over 2,000 doors and 30,000 users.  The ACTWin software also supports up to 1,024 user groups which is a very efficient method for managing users, where each user is assigned to an individual user-group.  A number of reports are available as standard including muster, event analysis, user tracking and time and attendance reporting.  The muster report automatically generates and prints a list of all people in the building to preset printers on fire alarm activation.       The software is also capable of managing offices located in different geographical areas through the use of TCP / IP.  Controllers located in different time zones will report events to the software in their own local time.  The multi-tenant module enables large installations to be partitioned into smaller more manageable sub sites, where a local administrator or tenant only sees the locale doors, controllers and events and the regional manager may view several sites. It's possible to manage up 200 multi tenant sites.Each new release of ACTWin pro, currently at 2.6, introduces new features into the software to enhance functionality.  Some of the most recent additions have been DVR Integration, ACT Notifier and a browser based interface ACT Web. DVR Integration Video footage from a Digital Video Recorder may now be linked to events in the ACTWin pro database. When any event occurs at a door, the associated video may be retrieved from the DVR, showing what happened leading up to the event, directly from ACTWin pro. (2.5 and onwards)  ACT Notifier The ACTWin pro software can now send notification, via e-mail or SMS, to any number of authorised users on the occurrence of any event. The Security Guard could receive a text when a door is opened outside of office hours and the Finance Manager could receive an e-mail each time the cash room is accessed. It is also possible to track the movements of an individual, in real time, thorough e-mails or SMS messages. (ACTWin pro 2.6)  ACT Web browser based interface ACTWeb is a web-based interface that allows you to manage the basic functions of the access control system, including user lists, reports and enrolling users.  It provides you with 24-hour access to your access control software from internet Explorer.  ACTWeb has been developed for use in combination with the ACTWin pro PC application (2.5 or later).Input / Output Module - area fullThe ACTWin software now allows for an output to be fired on the Input / Output Module when an area is full (the system allows for up to 8 different areas). A typical use of this feature would be a car park with a "Full" sign being activated when all spaces are occupied. (ACTWin pro 2.6)ACTWin pro is a Client / Server version of the ACTWin software for multiple users.  The Lite version is available for single users and it does not carry all the features of ACTWin pro.

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Update to SAMS access control management software
Update to SAMS access control management software

SAMS, Samsung's Access Control Management software, has been updated with a number of practical and user-friendly features added. Available license-free for projects with up to 40 doors (80 readers) and 1000 users, SAMS now has a Muster Reporting feature which can configured to produce a report as to who is on site at any given time, as well as  automatically generate a list  in the event of a fire alarm activation.Also included in the latest version of SAMS is an ID badge production facility. In addition to static text and a company logo, this new feature also allows the addition of dynamic database fields. SAMS software is now fully compatible with the Samsung SRN-3250 and SRN-6450 network video recorders ensuring that high quality recorded images are always time synchronised with related access control alarm events. "This feature may not at first glance seem be very important. For many years however, users have suffered the frustration of finding that the video they have retrieved from a video recorder relates to an event that may have occurred several seconds or even minutes before or after the actual event they wished to view," said David Cawley Access Control and Home Security Products Manager for Samsung Techwin Europe Limited.Samsung's RFID and biometric technology based access control systems collectively provide a cost effective solution for any access control application from single door to large building or multi-sited projects. The range is broken down into standalone controllers, single & four door controllers, readers and software, with versions suitable for standalone or full TCP/IP or RS-485 operation. Samsung Access Control range allows it to compete for projects which have up to 128,000 doors with choice reader technologies which encompass fingerprint recognition, proximity and smart card & PIN, as well as time and attendance options. Our biometric fingerprint reader capability is particularly impressive in that it can hold up to 4,000 fingerprint templates and yet has a read time of just half a second.Whilst our standalone controllers offer the ideal solution for single door security, we also provide the option to link multiple doors together over a network.  When networked, it is possible to easily share the biometric database to other connected standalone controllers without the need for a separate computer or additional software.The challenge is to ensure users can have full control over what may be a complex system and as such be able to monitor, record and retrieve valuable data which could be needed as evidence when looking to prosecute unwanted visitors who have engaged in criminal activity.  The good news is that Samsung Access Management Software (SAMS) is able to provide detailed reports on card holder activity which can be exported in Excel or PDF form for integration with other software packages, e.g. Time & Attendance, ERP or Payroll. The professional version, SAMS "Pro" does the same, but also provides additional advanced functionality, including the support of integrated access control and video monitoring to allow an operator to view video activity related to a specific card holder. The status of readers and cameras can also be monitored on a user defined map.

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ACT launches Sitemaps in ACTWin 2.7, the latest version of the ACTpro access control software
ACT launches Sitemaps in ACTWin 2.7, the latest version of the ACTpro access control software

Access Control Technology (ACT) Ltd. has launched ACTWin 2.7 with the much anticipated ACT Sitemaps.  With ACT Sitemaps you can visually monitor events as they occur on your site. As normal door events and alarms are generated by the access control system the status is updated live on the map.  The most recent events are highlighted to make them easily identifiable to the operator. The recent events panel lists all events that have occurred.   To use Sitemaps simply import a visual layout / map of your building into the program and allocate your access control points and input / output modules to the appropriate locations via a drag and drop facility.Each door on the map may be linked to a different map which is useful when there are several different buildings on a site, the building has multiple floors or the operator does not know the building very well.Another feature of ACTWin 2.7 is break glass detection.  The break glass detection allows the customer to monitor and report when the break glass device has been activated.  It is also possible to trigger a relay on the ACT controller on break glass activation.The ACTWin software is used in conjunction with ACTpro door controllers and is available in both a free (Lite) and a licensed (pro) version.  Other features included in the software include ACT Notifier, DVR Integration, Muster Reporting and Elevator Control (some are pro only).  ACTWin software can also be integrated with third party software for increased functionality including visitor management and time and attendance.

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Hanwha Techwin America provides a standard solution for visually verifying access control activity
Hanwha Techwin America provides a standard solution for visually verifying access control activity

With end-users looking for maximum benefit from their investment in security, a major objective to the success of any video surveillance system is to seek ways in which it can interact with other security systems. A major trend we are seeing at the moment is linking CCTV with Access Control systems. The opportunity to pass video, data or alarm information between these systems has obvious operational benefits. As well as providing visual verification of anyone attempting to gain access to restricted areas, there is also an opportunity to obtain valuable management information such as time and attendance records.For end-users to have confidence in the information provided by a video surveillance system and an access control system working in harmony, it is obviously important that access control events and alarms can be reliably and consistently synchronised with the relevant video. Until now there  has not been a low cost method of doing this and for many years users have suffered the frustration of finding that the video they have retrieved from a DVR relates to an event that occurred several seconds or even minutes before or after the actual event they wished to view.  However, there is some good news for end-users who are looking to gain maximum ROI from their security systems as this technology becomes more widely available. Samsung already provides, as a standard feature, time synchronisation between its fingerprint recognition, proximity and smart card & PIN based access control systems and its SRD digital video recorder range. This can also be taken onto the network by using an encoder with a built-in SD card that records an event when access is granted or denied at the access control reader, allowing users to view video via a webpage.This easy to implement and powerful feature provides therefore installers and system integrators with an opportunity to increase revenue streams, whilst offering both new and existing clients with reliable access control data, verified by high quality video evidence.

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Access control software - Expert commentary

Unlocking profits for integrators in the ever-evolving world of access control
Unlocking profits for integrators in the ever-evolving world of access control

Whether you are a veteran in the access control world or have never installed a card reader before, there are always ways to increase profits in the ever-evolving world of access control. The hope is that by considering a few key focal points, you can find ways to increase market share. Whether we are releasing an electronic lock through a simple intercom button or using biometric and multi-authentication based on a database; the tactics for bringing on more revenue is the same. Learning to focus on a few key items can help open up opportunities. Business access controls Understanding vertical markets is a strong strategy for success in increasing your profits with access controlIf you are new to access control, it’s important to determine the right product offerings for your business model and experience level of your team. Mistakes in estimating or installing can be costly and complex. Take advantage of manufacturer training both online and in the classroom for both your sales team and installation department. It’s important to understand the fire and building codes in your area to make sure you design the proper solution for your customers. Furthermore, understanding the products, components and proper wiring can save you money in labour and materials.  Today we will look at four focus points: vertical markets, cloud-based access control, technology upgrades, and preventative maintenance and service agreements. These four focal points are simple to implement and can be easily added to your current operation. Vertical markets Understanding vertical markets is a strong strategy for success in increasing your profits with access control. The concept is that understanding a certain vertical and their security needs can increase your sales team’s marketability. If you spend your time focusing on the healthcare industry, for instance, you will see that HIPA requirements open doors for selling access control. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales Having logs of who entered your HR files room or patient records storage is a crucial part of addressing privacy concerns. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales.  Another example could be apartment communities or other multifamily dwellings. In this competitive marketplace, these complexes are looking for ways to stand out in their market. Knowing this and being able to offer amenities like secured locks with Bluetooth credentials that tenants can open with their smartphones is a selling point for you and for your customer. Building on each customer you contact within a vertical is like free sales and marketing training. The more you learn from each potential client, the more you increase your conversation starters for the next potential client. Cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of your sales team. A typical card access system often makes the move from the traditional lock and key systems to electronic card access cost prohibitive. This is due to the large upfront costs for a server, software and annual licensing. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The real benefit for the integrator is the reoccurring revenue. By helping our clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for our companies that increase our profitability. Building reoccurring revenue not only provides cash flow but also keeps your name on the top of the minds of your customer and that leads to additional sales. By helping clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for companies that increase profitability Technology upgrades Another often overlooked opportunity is technology upgrades. Training your sales staff and even service technicians to watch out for clients with older technology can reap major benefits. When you bring new technology to your clients, you show another value that you bring to the table. Even if your client isn’t ready to make an upgrade, you can easily plant a seed that will get their minds and budgets rolling. An easy example is a customer with an older intercom door access system An easy example is a customer with an older intercom door access system. This may have met their needs 10 years ago when it was installed, but the office has grown and perhaps an integrated card access intercom system is a great technology upgrade. Bringing this to the customer will once again show that you are the “subject matter expert” and your customer will be more apt to refer you to their friends and colleagues. Another easy way to find technology upgrades is to dig through your ageing client list and build a list of potential targets that you have not visited lately. If you keep records of what was installed previously, it will make it easier to plan ahead and bring solutions to your next visit, saving your sales staff time and again building confidence with your clients. Preventive maintenance and service agreements One thing that sales teams often miss is the opportunity to add service agreements and preventative maintenance agreements. Even if a customer already has an access control system, they may not have a service provider and may be interested in securing a service agreement. Typically, a service agreement can be written to cover all parts and labour or just labour for an annual feeShowing the value of a service agreement is paramount, adding annual or semi-annual preventative maintenance to your service agreement is one way to add value. Inspecting locking mechanisms, request to exit motions and buttons, door status switches, headend equipment, batteries and power supplies, can save your customer from a costly after-hours service call or the inconvenience of a non-functioning access control system during business hours. Additionally, checking computer hardware and software logs for errors can save a customer from a catastrophic failure.  Typically, a service agreement can be written to cover all parts and labour or just labour for an annual fee. It is helpful to come up with a percentage of the install value that makes sense so that your sales team can easily quote a service agreement for your customer. Offering several levels of service also opens the table for negotiations. You can offer an “all parts and labour 24/7” or a “parts and labour M-F 8AM-4PM”, as an example. Offering guaranteed response times can also be a marketing strategy. Critical area access management Checking computer hardware and software logs for errors can save a customer from a catastrophic failureA 24-7 facility that has 200 employees moving in and out of critical areas may be a great potential customer for a high-level service agreement with semi-annual preventative maintenance and a guaranteed 4-hour response time. Where a small office that is only open during standard business hours may be better suited for a labour only M-F with annual preventative maintenance inspection. The point is that a creative, intentional, and focused approach to access control can yield the fruit that brings long-term success to your team. Building a plan and learning from each prospect, sale, and installation will develop a process that brings results. Attending a trade specific expo like ESX will give you the opportunity to meet with manufacturers and other integrators that can help you implement a product offering and strategy for success.

Importance of establishing security standards for K12 schools
Importance of establishing security standards for K12 schools

As we approach National Safe Schools Week (October 21-27), it is appropriate for a conversation to begin regarding establishing standards for K12 school security. Currently no standards exist for assisting schools navigate the complexity of understanding what they need, how much it will cost and how they will secure their learning environments. Security industry experts The Partner Alliance for Safer Schools (PASS) is one of the organisations at the forefront of establishing security standards for schools. In 2014, the Security Industry Association (SIA) and the National Systems Contractors Association (NSCA) formed PASS, which brought together a cross functional group of members including school officials, safe schools’ consultants, law enforcement and security industry experts to collaborate and develop a coordinated approach to protecting K-12 students and staff. School administrators are often contacted repeatedly by organisations with multiple safety and security products PASS has provided valuable insights regarding an ‘All Hazards’ approach to school safety and security. In fact, PASS suggests that school administrators are challenged with two decisions: Determining what they need to do How to prioritise Safe school environment School administrators are experts in running schools and providing education. However, most are not security experts and do not understand the complexity of implementing a comprehensive physical security and safety program across their districts. Still, they are often contacted repeatedly by organisations with multiple safety and security products. School administrators are experts in running schools and providing education, but most are not security experts  Some of these organisations recognise their products are just pieces of a safe school environment puzzle and how they fit in, whereas others focus on specific applications and do not understand how their specific solutions may affect life safety codes and Americans with Disabilities Act law. (Note: Many ‘barricade devices’ fall into this latter category and actually introduce liability concerns with the unintended consequences of their use.)Schools incorporate evacuation drills as part of their emergency preparedness plans and practice on a regular basis Even for experts, the plethora of options and disparate systems required to integrate a safety and security approach at schools is daunting. The ongoing challenge is integrating access control, video, mass notification, and/or visitor management products into a single, effective, and appropriate system the owner can understand, utilise, and afford and that meet local codes and ADA laws. In the absence of standards, schools are likely to amass a collection of devices that do not constitute a comprehensive solution. Lack of consensus In years past, the our industry and commercial buildings adhered to legacy codes – like Building Officials and Code Administrators International Inc. (BOCA), Uniform Building Code (UBC), Southern Building Code Congress International Inc. (SBBCI), and International Conference of Building Officials (ICBO) – which have traditionally been revised every three years, while local jurisdictions decided what versions to adopt and enforce. Currently, however, there is a move toward the International Building Code (IBC), which is published by the International Code Council (ICC) and includes standards and guidance for commercial buildings on doors, windows, and other openings.A risk assessment is the next step toward developing a comprehensive security plan, and begins with developing a trend analysis Still, despite this migration of codes from a patchwork of local decisions to global guidelines, there remains a lack of consensus around school security. The current fragmented approach causes confusion regarding how new schools are designed and how to retrofit existing school buildings, whose average age is 45+ years. Right protection equipment One can point to the fact that there hasn’t been one student lost in a school fire in over 50 years as testament to standards like NFPA 80 and NFPA 101 being referenced in model building codes. Additionally, schools incorporate evacuation drills as part of their emergency preparedness plans and practice on a regular basis. It’s not just having the right protection equipment in the building, it’s also having a procedural layer in place to make sure everyone knows their roles and responsibilities in the event of fire. The stress of the actual event can limit ones’ ability to think clearly. Practice makes perfect. Why would we approach school security any differently? School security is a team effort, and it is important to understand all the areas security impacts and involves School security is a team effort. It is important to understand all the areas security impacts and involves. PASS suggests starting with a basic team consisting of: Security Director Local Law Enforcement School Administrator Integrator Door and Hardware Consultant IT Director Comprehensive security plan Quantifying and mitigating risk are the jobs of security professionals and school administrators A risk assessment is the next step toward developing a comprehensive security plan. This often begins with conducting a trend analysis requiring the collection of data from a variety of public and private sources. The challenge is to pull these pieces into a usable and easily understood format that provides a guide for current and future risk concerns. Risk assessment and mitigation can never eliminate risk. Quantifying and mitigating risk are the jobs of security professionals and school administrators. Data from the following sources can help measure risk: Campus: Review incident report trends for at least the past 36 months. Area and city: Review crime data from local law enforcement for the surrounding neighborhood and city. Screening procedures: How is hiring conducted? Anonymous tip reporting systems: Enabling students, staff members, parents and the community to anonymously alert administrators to perceived and actual threats. Social media monitoring: such monitoring can provide important information that can be used to identify risks. Monitoring social media could help measure risk for school safety Delay adversarial behaviors These assessments can then be incorporated into the best practice approach of Layered Security. Layered security combines best practice components within each layer that effectively deter, detect and delay adversarial behaviors. Layered security works from the outside in. As one layer is bypassed, another layer provides an additional level of protection. The asset being protected is at the center of the layers – students, staff and authorised visitors. PASS defines five layers of Security:As one layer is bypassed, another layer provides an additional level of protection District Wide Property Perimeter Parking Lot Perimeter Building Perimeter Classroom/Interior Perimeter Appropriate Tier target Each layer can be broken down into Tier levels with Tier 1 being basic and Tier 4 being the highest level of security (Figure 1) . It is important to understand that the demographics of individual school buildings varies, even within the same district. Security experts will quickly point out that ‘if you’ve seen one school, you’ve seen one school’. The assessments will determine the appropriate Tier target. Figure 1 Each layer includes essential protective elements, or components, of security. Every layer does not necessarily include all seven of these common components, and a layer may include additional components unique to that particular layer. Safety and security components Policies & Procedures People (roles & training) Architectural Communication Access Control Video Surveillance Detection and Alarms While components are not listed in a priority order, three components included in all layers are policies and procedures, the roles and training of people, and communication. These components often perform a function in every layer and every tier in each layer. Three tools come together in the PASS approach as outlined in the new 4th Edition of the PASS Guidelines (Figure 2) - the Layers are established and defined, a Checklist/Assessment breaks down each layer into tiered best practices which then tie into the guidelines where a narrative explains each best practice in more detail. Figure 2  Schools need not reinvent the wheel when it comes to school security planning. Following the best practices of Risk Assessments and Layered Security will ensure that every school building in a district will have a unique and comprehensive plan that is tailored to their individual needs.

How to move from crisis response to crisis management
How to move from crisis response to crisis management

Governments and corporations face crisis events every day. An active shooter terrorises a campus. A cyber extortionist holds a city for ransom. A hurricane washes away a key manufacturing facility. Not all critical events rise to the level of these catastrophic emergencies, but a late or inadequate response to even a minor incident can put people, operations and reputations at risk. Effective response plan In 2015, for example, the City of Boston experienced several record-breaking snowstorms that forced the city to close the subway system for three days. The extreme decision cost the state $265 million per day and was largely attributed to a lack of preparation and an inadequate response plan by the transportation department. The reputation of the head of the transportation department was so damaged by the decision she was forced to resign. Being able to better predict how the storms would impact the subway system’s aging infrastructure – and having a more effective response plan in place – could have saved the state hundreds of millions of dollars (not to mention the transit chief’s job). A comprehensive critical event management strategy begins before the impact of an event is felt and continues after the immediate crisis has ended. This full lifecycle strategy can be broken into four distinct phases – Assess, Locate, Act and Analyse. Assessing threats for prevention Security teams might have complained about not having enough intelligence data to make accurate predictionsIdentifying a threat before it reaches critical mass and understanding how it might impact vital assets is the most difficult challenge facing security professionals. In the past, security teams might have complained about not having enough intelligence data to make accurate predictions. Today, the exact opposite might be true – there is too much data! With crime and incident data coming from law enforcement agencies, photos and videos coming from people on the front line, topics trending on social media and logistical information originating from internal systems it can be almost impossible to locate a real signal among all the noise and chatter. Being able to easily visualise all this intelligence data within the context of an organisation’s assets is vital to understand the relationship between threat data and the individuals or facilities in harm’s way. Social media monitoring Free tools like Google Maps or satellite imagery from organisations like AccuWeather, for example, can help understand how fast a storm is closing in on a manufacturing facility, or how close an active shooter is to a school. Their usefulness, however, is limited to a few event types and they provide only a very macro view of the crisis.Data from building access systems, wifi hotspots, corporate travel systems, among others, can be used to create a profile Critical event management (CEM) platforms, however, are designed specifically to manage critical events of all types and provide much greater visibility. Internal and external data sources (weather, local and national emergency management, social media monitoring software, security cameras, etc.) are integrated into these platforms and their data is visualised on a threat map. Security teams can quickly see if there are actual threats to the organisations or communities they are protecting and don’t lose time trying to make sense of intelligence reports. The more they can see on a ‘single pane of glass,’ the faster they can initiate the appropriate response. Locating a threat Once a threat has been deemed a critical event, the next step is to find the people who might be impacted – employees/residents in danger, first responders and key stakeholders (e.g., senior executives or elected officials who need status updates). Often, this requires someone on the security team to access an HR contact database and initiate a call tree to contact each person individually, in a specific hierarchical order. This can be a time-consuming and opaque process. There is no information on the proximity of that person to the critical event, or if a person has skills such as CPR that could aid in the response. Ensuring ahead of time that certifications, skill sets, or on-call availability is included with contact information can save valuable time in the middle of a crisis response. Going even further, data from building access systems, wifi hotspots, corporate travel systems, among others, can be used to create a profile of where a person just was and where he or she might be going in a CEM platform. This information can be visualised on the threat map and help determine who is actually in danger and who can respond the fastest. The emergency response then becomes targeted and more effective. Security teams can quickly see if there are actual threats to the organisations or communities they are protecting Acting and automating The third step is to act and automate processes. If there is a tornado closing in on a town, for example, residents should not have to wait for manual intervention before a siren is activated or a message sent out. Organisations can build and execute their standing operating procedures (SOPs) fully within a CEM platform. Sirens, alarms, digital signs and messages can all be automatically activated based on event type, severity and location. Using the tornado example, an integration with a weather forecasting service could trigger the command to issue a tornado warning for a specific community if it is in the path of the storm. Summon security guards Warning messages can be prepared in advance based on event type so there is no chance of issuing a misleading or unclear alert Warning messages can be prepared in advance based on event type so there is no chance of issuing a misleading or unclear alert. All communications with impacted individuals can be centralised within the platform and automated based on SOP protocols. This also includes inbound communications from first responders and impacted individuals. An employee confronted by an assailant in a parking garage could initiate an SOS alert from his or her mobile phone that would automatically summon security guards to the scene. Conference lines can also be instantly created to enable collaboration and speed response time. Additionally, escalation policies are automatically engaged if a protocol is broken. For example, during an IT outage, if the primary network engineer does not respond in two minutes, a designated backup is automatically summoned. Eliminating manual steps from SOPs reduces the chance for human error and increases the speed and effectiveness of critical event responses. Analysis of a threat Looking for ways to better prepare and respond to critical events will not only improve performance when similar events occur again It’s not uncommon for security and response teams to think that a critical event is over once the immediate crisis has ended. After all, they are often the ones pushing themselves to exhaustion and sometimes risking life and limb to protect their neighbours, colleagues, community reputations and company brands. They need and deserve a rest. In the aftermath of a critical event, however, it’s important to review the effectiveness of the response and look for ways to drive improvements. Which tasks took too long? What resources were missing? How many times did people respond quickly? With a CEM platform, team performance, operational response, benchmarking data and notification analysis are all captured within the system and are available in a configurable dashboard or in after-action reports for analysis. Continuously looking for ways to better prepare and respond to critical events will not only improve performance when similar events occur again, but it will also improve response effectiveness when unforeseen events strike. Coordinate emergency response Virtually every organisation has some form of response plan to triage a critical event and restore community order or business operations. While many of these plans are highly effective in providing a structure to command and coordinate emergency response, they are reactive in nature and don’t account for the full lifecycle of a critical event – Assess, Locate, Act and Analyse. Whether it’s a large-scale regional emergency or a daily operational issue such as an IT outage, a comprehensive critical event management strategy will minimise the impact by improving visibility, collaboration and response.