Security monitoring system
Trackforce announces the launch of its new Command Center, which removes the need for security companies to have onsite supervisors at each customer site. The Command Center achieves this with its ability to intuitively capture, process, and display essential information from the field required by supervisors to perform their duties on an easy to navigate screen, irrespective of their location. Security workforce management The Trackforce Command Center equips security supervisors stationed a...
Reliance High-Tech, an independent security technology integrator, has announced the appointment of Tom Clarke to its senior management team. As the company’s sales director, Clarke will aim to grow the business and promote the unique advantages of Reliance High-Tech’s specialist services to organisations across the country, in line with the company’s strategic growth plan. Projects in the security sector With vast experience of large-scale integration and technology migratio...
An area of technology that is shifting how we interact with our cities is the Internet of Things (IoT). The IoT already accounts for swathes of technology and devices operating in the background. However, we’re increasingly seeing these come to the forefront of everyday life, as data becomes critical. The decisions that this critical data is attached to must be made quickly. A living, breathing city must constantly be monitoring, assessing and utilising data in order to ensure it keeps pe...
There will be more artificial intelligence, more machine learning, video systems with more capabilities, and all of it will add greater value to our solutions. Those are among the expectations of our Expert Panel Roundtable as they collectively look ahead to the remainder of 2019. One unexpected prediction is that AI will not prove to be a game changer – at least not yet. We asked this week’s Expert Panel Roundtable: What will be the biggest surprise for security in the second half o...
All schools and universities need to address three different levels of security when considering access control. The first level is the least vulnerable of the three and concerns the perimeter entry and exit points. Here, incorporating some level of electronic access control should be a consideration, whether that is a combination of electronic and mechanical door hardware, or a complete electronic solution. An electromechanical solution, such as electric strikes, can be beneficial in the effec...
One of the high security perimeter protection integrators has struck a partnership agreement to better access growth markets in oil, gas and military in the Middle East. British-headquartered perimeter protection Zaun Group partners with the Rimal Global Group in Oman. Rimal Global group focuses on engineering, procurement, contracting and construction for renewable energy development, oil & gas field development, power generation projects, roads development and promoter of Niche global tec...
The Spanish video door entry systems brand had advanced us that 2019 would be the year of connectivity. And they’re truly making it happen: Fermax announces the launch of their new DUOX monitors with WiFi connectivity. And with them comes the ability to answer calls and open the door from a mobile device (smartphone or tablet). True to their commitment to make the best technology available to the mainstream market, Fermax releases the DUOX VEO WiFi and DUOX VEO-XS WiFi monitors with integrated Internet connectivity, which allows calls at home to be diverted to the user's smartphone or tablet. Video door entry WiFi connectivity on monitors sets a radical change in video door entry, as it allows the user to interact when they are away from their home as they would if they were at home. Thanks the call divert to smartphone and tablet, users can see the person that is at their front door, have a conversation with the them or open the door if they want to, from anywhere in the world. You can answer any call made to your video door entry system, any time It doesn't matter whether you're in the office, travelling or on holiday, in or out of the house: you can answer any call made to your video door entry system, any time: just download Fermax's free BLUE app and pair the monitor with your mobile device. With the new DUOX VEO WiFi and DUOX VEO-XS WiFi monitors, FERMAX has taken the leap into the ‘Internet of Things’, a revolutionary concept where objects are connected to make life easier. Entry-level systems Fermax offers the VEO and VEO-XS monitors with DUOX technology as their new entry-level systems. These monitors were already ahead of any other indoor terminal on the market with their great little technical features. Both the VEO (with handset) and VEO-XS (hands-free) versions have a 4.3" widescreen colour display (16:9 format), ringtone options, automatic image capture and a ‘do not disturb’ function. They also have the impeccable design you would expect from the Spanish brand. And now, you can choose the WiFi call divert option for convenience, natural communication, whether you’re at home or not. And for individual homes, the DUOX VEO WiFi and DUOX VEO-XS WiFi monitors are also available in kits: all-in-one solutions with all the necessary elements for the installation.
Amthal partners with CAME BPT on a number of prestigious projects to create bespoke door entry systems that operate using integrated smart technology for the benefit of residents across the UK. Renowned intercom specialists CAME BPT has continued to specify use of Amthal, operating with leading real estate consultants to design and integrate door entry solutions in line with high-end specification. Specialist networked systems This minimises the supply chain and ensures a more efficient works programme from start to finish, and ongoing" CAME BPT and Amthal have worked together from initial design and specification stages to create specialist networked systems, incorporating high-end smart technology entrance panels and video hands free intercom handsets. Says Steve Bond, Installer East Sales Manager at CAME BPT UK: “Amthal as an all-encompassing fire and security specialist, collaborates well with our team to deliver on smart technology, created and installed to achieve exact customer expectations. The real professionalism is shown in Amthal’s ability to partner with us right from the initial design process, through planned installation to maintenance and monitoring services. To the customer, this minimises the supply chain and ensures a more efficient works programme from start to finish, and ongoing!” Smart video control Most recently, Amthal and CAME BPT have collaborated to upgrade smart video control at the prestigious Arundel Square development. Based in the heart of Islington, Arundel Square has been designed in symmetry of the surrounding prominent Victorian terraces. Run by a Resident’s Management Company (RMC,) it presents studios 1, 2 and 3 bedroom apartments with full concierge services, overlooking a professionally landscaped vista of an established garden square. With every finishing detail considered in line with the sensitive design, a necessary upgrade to its video intercom system was extensively planned with a bespoke solution, created by CAME BPT in partnership with Amthal to complete the integrated installation. Jamie Allam, Amthal Commercial Director concluded: “The work at Arundel Square is testament to our close working relationship with CAME BPT, whereby we are confident in their products and know we can operate together well to ensure a smooth delivery with minimal disruption to those involved.” Remote monitoring Amthal Fire & Security is dedicated to satisfying end user needs for security safety and convenience “By being involved so early on, we are able to understand and make recommendations on the right approach, when it comes to security design and installation without compromising on style or cutting-edge technology. The result is the perfect blend of smart security, to add finishing touches to any development and guarantee a very professional job all round.” Independently owned, Amthal Fire & Security is dedicated to satisfying end user needs for security safety and convenience offering design, installation, service and remote monitoring of advanced electronic fire & security solutions, including intruder, fire, access and CCTV systems. Amthal Fire & Security are accredited by the Security Systems and Alarm Inspection Board (SSAIB) United Kingdom Accreditation Services (UKAS) and British Approvals for Fire Equipment (BAFE).
Getac announces the launch of the new UX10 rugged tablet, offering reliability, powerful performance and lightweight portability to professionals operating in challenging field environments every day. For emergency service paramedics, field utilities technicians and industrial manufacturing engineers, bad weather, remote locations and adverse working conditions are all part of the job. To work efficiently, they need powerful mobile devices they can count on day-in, day-out, regardless of the location or circumstances. Maximise worker productivity The lightweight and compact UX10 has been designed to maximise worker productivity in any environment. It’s 10.1-inch Full HD LumiBond® touchscreen display with 1000 nits of brightness and optional digitiser mode offers crystal clarity in all weather conditions, from bright sunlight to heavy rain, and can even be used while wearing gloves. The UX10 features multiple battery configurations including an optional high capacity battery MIL-STD-810G and IP65 ratings ensure operation in temperatures ranging from -29o to +63o C and drop resistance of up to 6ft, for complete peace of mind when working in harsh, dangerous or chaotic situations. The UX10 features an Intel 8th Gen Quad-core CPU, 8GB RAM and 256GB SSD for exceptional computing power, while connectivity options including Bluetooth, Wi-Fi and 4G LTE with integrated GPS, keep workers connected in even the most remote locations. Enhanced security features The UX10 also features multiple battery configurations including an optional high capacity battery for full-shift computing and optional bridge battery, enabling hot battery swaps for continuous operation. For maximum functionality, the UX10 is compatible with a wide range of accessories including detachable keyboard, hard carry handle and secure vehicle docks. A robust suite of enhanced security features, combined with authentication options including Windows Hello facial recognition webcam, magnetic stripe reader, smart card reader and fingerprint scanner, keeps sensitive data protected at all times. “Working in sectors such as utilities, industrial manufacturing and the emergency services can be unpredictable and extremely challenging, so the last thing personnel want to worry about is their device failing on the job,” says Rick Hwang, President of Rugged Business Unit at Getac Technology Corporation. Optional vehicle docks “The new UX10 is purpose built to provide the reliability, performance and usability that workers need, meaning they can focus on the task at hand, whatever the situation.” The UX10 comes with Getac’s three-year bumper-to-bumper warranty, covering accidental damage as standard, for even further peace of mind. Digital transformation has revolutionised industrial manufacturing in recent years The UX10 is optimised for the latest Electronic Patient Care Records (EPCR) and ambulance mobilisation software, putting life-saving critical information directly into the hands of field personnel when they need it most. A range of optional vehicle docks and optional hard carry handle further optimises device mobility, allowing the UX10 to be easily operated and transported in time-critical situations. Digital transformation has revolutionised industrial manufacturing in recent years. The UX10 allows workers to monitor plant performance, integrate critical workflows and maintain quality control, all through a single device. Direct communication An optional RS232 port supports the use of legacy equipment, while an optional LAN port allows for direct communication with different machines and equipment throughout the facility. Manage your workforce, fleet and assets directly on the UX10 using the latest field services management applications. Optional dedicated GPS enables fast and easy mapping when using GIS software, while integrated screen-blanking technology decreases the risk of accidents and driver distraction. The UX10’s light weight, compact form factor and multiple hands-free carry options make it ideally suited to full shifts in the field. In addition to the UX10, Getac’s suite of rugged devices for the industrial manufacturing, utilities and emergency services industries include the F110, ZX70, K120, T800, T800-Ex and A140 fully rugged tablets, V110 fully rugged convertible notebook and S410 semi rugged notebook. The UX10 will be available to order in August.
Crowcon develops an HMI solution that creates complete system visibility. The solution can run alongside existing DCS/SCADA/PLC systems or mimic panels which are used to monitor wider system views, often incorporating other sensors including security, flow, smoke and fire. Crowcon’s product manager William Allum explains, “This solution enables our customers to view data from multiple panels from one central screen. Due to the system having the ability to store alarm and event logs, users can quickly understand the symptoms of a problem as they view the information and identify the exact location.” License activated software Vortex & Gasmaster HMI employs license activated software operated from a dedicated touchscreen panel Vortex & Gasmaster HMI employs license activated software operated from a dedicated touchscreen panel. As the system is modular, users specify the required number of input converters to link the number of controllers in their system. It monitors up to six Vortex panels or racks, or up to 10 Gasmaster controllers operating on one system, so either Vortex or Gasmaster. The display shows gas levels from all detectors from the chosen panel simultaneously and enables the user to easily adjust or test a system. It is now possible to see the details of each controller within a system, including alarm indications, as well as the complete configuration and location of each gas detector. Users can also see possible trends within the alerts. For example, an alarm in a specific location may be triggered on a regular basis. This is due to the development of a one-hour ‘trend visibility by gas’ function. Long distance connectivity Crowcon HMI can be configured in various different setups: Connection locally Connection via network Connected directly via HMI enclosure The Crowcon HMI can connect with the controller via RS-485 MODBUS or ethernet cable which are capable of long distance connectivity. High ingress protection Vortex’s flexible control package can be customised to meet site requirements without the need for extensive cabling The large multi-lingual display shows gas levels from all detectors simultaneously and enables one to easily adjust and test the system. It operates stand-alone or can interface with any alarm device and control system using a selection of outputs. All the information one needs about gas and fire detectors is available, at a glance on Gasmaster’s compact, versatile and powerful gas detection control panel. Simple to operate with a comprehensive selection of input and output functions. Vortex’s flexible control package can be customised to meet site requirements without the need for extensive cabling. The rack and panel comprise the essential input, output and controller modules which are mounted on a DIN rail. An optional display module is available in panel-mounting and 19" Rack formats. This configuration can be incorporated into a variety of specialist enclosures, such as 19" format or those with high ingress protection.
Seniors require and deserve peace of mind, knowing that help is easily available when they need it; they also need their boundaries respected, ensuring their privacy is paramount. Essence’s Care@Home solution delivers both. Essence will present its technology at Health+Care, June 26 & 27 at ExCel, London, to introduce the general availability of its offerings in the UK market. Essence SmartCare, part of the Israel-based Essence Group, is a pioneer in intelligent IoT and cybersecurity solutions for the monitored security, connected home, and senior telecare markets worldwide. Advanced speech recognition technology The system requires no wearables, so it’s available even when the senior cannot activate a panic buttonHighlighting its stand at the event will be the Care@Home Communicator, which is a significant differentiator for Essence SmartCare’s full line of smart Telecare technologies. They range from emergency alerting to a professional intelligent activity monitoring solution. Using advanced speech recognition technology – Intelligent Voice Activation (IVATM) – the Communicator’s two-way communication is activated only when a senior calls out a specific phrase that identifies that person is calling for help. The system requires no wearables, so it’s available even when the senior cannot activate a panic button. The Communicator immediately opens a two-way communication channel to the monitoring station, allowing them to get further details about the emergency to send an appropriate response. Monitoring and communications technologies Our breakthrough technologies provide this to the UK telecare market in a way that has not been seen here before"“Combining the most sophisticated senior monitoring and communications technologies delivers peace of mind to consumers and allows service providers to significantly expand their offerings,” said Dr Haim Amir, CEO, founder, and chairman of Essence. “Studies have shown that seniors live longer, happier, and more fulfilling lives when they can stay in their own homes, maintaining their independence. Our breakthrough technologies provide this to the UK telecare market in a way that has not been seen here before.” “Essence SmartCare leads by enabling reliable connectivity via digital, IP-based communication of the most advanced cellular networks with the flexibility to use an existing analogue channel on the same box,” says Barak Katz, General Manager of Essence SmartCare. Built-in speaker and microphone The battery-operated Communicator extension comes with a built-in speaker and microphone and can be located in any roomThe battery-operated Communicator extension comes with a built-in speaker and microphone and can be located in any room of the house – the waterproof system can even be installed directly in the shower. This enables complete coverage of the home with no areas inaccessible for assistance. Essence SmartCare provides flexible and scalable services for a person-centred approach, allowing providers to grow cost effectively with new offerings. Rich administration tools include operational capabilities to accelerate time to market as well as comprehensive account management and reporting. Essence SmartCare will also be previewing some of its upcoming products at the show, bringing even more emphasis to its commitment to improving the customer experience and level of safety. The Communicator will be among the products highlighted at the upcoming Health + Care conference, June 26 & 27 in London at ExCel. Essence will be at Stand #J62.
Senstar, a provider of video management systems (VMS) and perimeter intrusion detection systems (PIDS), is pleased to announce its products were recently selected to protect five airports in various locations around the world. These sites join the list of hundreds of civilian and military airports currently using Senstar products. “Airport infrastructure and assets represent a vital economic engine for many cities and countries making them prime targets for vandals, thieves and terrorists,” said Senior Vice President and Chief Operating Officer Jeremy Weese. “Senstar products help to keep operations, goods and people safe and moving.” Improve security monitoring Senstar’s VMS, video analytics, and associated hardware reduce operator workload and improve overall security monitoring by automatically detecting persons of interest, items left in public spaces, crowd formations, and wrong way movement between landside-airside egress points. These technologies also streamline operations and centralise IT management in the cloud, saving time and money. While Senstar VMS and PIDS are open platforms designed for integration with a wide variety of systems" Senstar’s PIDS provide early warning of unauthorised entry onto airport grounds, including into sensitive areas within the apron such as aircraft parking, fuel storage, electrical substations, and navigation/communication equipment areas. “While Senstar VMS and PIDS are open platforms designed for integration with a wide variety of systems, they work even better together,” said Mr. Weese. Perimeter intrusion attempt Built-in integration enables security personnel to monitor a wide range of sensors and cameras from a single workstation, with the end result being simplified operator interfaces and reduced response times. For a real world demonstration on the benefits of integrated VMS and PIDS solutions, watch Senstar’s surveillance video of a recent perimeter intrusion attempt. The new airport projects use the following Senstar products: Symphony VMS (manages 250 cameras), Enterprise Manager software (centralised cloud management), Thin Client network video display appliances, Face Recognition, Automatic License Plate Recognition, Left and Removed Item Detection, Outdoor People and Vehicle Tracker analytics, FiberPatrol® fiber optic fence-mounted intrusion detection system, and OmniTrax® buried cable intrusion detection system.
Across the country, law enforcement officers are finding it increasingly difficult to respond to the near overwhelming number of calls coming from security alarms. Police departments commonly define a false alarm as a call, which upon investigation, shows no evidence of criminal activity, such as broken windows, forced doors, items missing, or people injured. While false alarms bog down police, they can also negatively impact customers and integrators. End users can expect hefty fines for false alarm responses, and when these customers receive large bills from the city, many turn to installers, dealers, and even manufacturers expecting them to accept the responsibility and pay the bill. What first brought the issue of alarm verification to your attention? It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight I’ve been aware of the problem of false alarms for about 5 years. I believed audio capture, through microphone deployment, could be an active part of the solution when used as a second source for indicating ‘out of the norm’ activity and as an equal component with the video surveillance technology. In 2015, I found similarly minded security professionals when introduced to the Partnership for Priority Verified Alarm Response. After reading PPVAR’s paper on ‘Audio Verified Alarms Best Practices; [April 2015],’ I knew that the Partnership was on to something important. In our lives, two of the five senses we count on day-in and day-out are sight and sound. It is crucial to both see a situation and concurrently listen to any corresponding sounds to gain full insight. What is the false alarm rate? In 2016, the International Association of Chiefs of Police reported that over 98 percent of all alarm calls in the United States were false. This number is obviously staggering, and something we need to work towards correcting. Why did this issue resonate so strongly with you? When I first investigated this issue, I was sure that the security industry would have already recognised this and was acting to ensure improved alarm verification, preferably through a combination of audio and video technologies. However, I quickly saw that this was not the case, or even close to the norm. I have questioned the rationale behind the lack of adoption and found the deployment of audio is often hindered by the concern of privacy. I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio As CEO of Louroe Electronics, I’ve spearheaded many initiatives to explain the monitoring policies surrounding audio. I’ve had to reassure many security personnel and customers how the law supports the use of audio in public places as long as there is no expectation of privacy. By dispelling fears with facts around deploying and implementing audio sensors, customers can confidently include audio in their surveillance systems and gain a more effective security solution. Who is affected by this? Truth be told, everyone from the end user to the manufacturer is affected by this issue. Not to mention the strain this puts on law enforcement who are tired of ‘wasting time’ and effort out in the field on these nuisance alerts. When an end user receives a bill for their false alarm, many of them will immediately blame the integrator and or the monitoring center for a faulty set up and management and expect the integrator to remedy the situation, including carry the burden of paying the fines. The integrator, on the other hand, will turn to the manufacturer, assuming faulty equipment and installation instructions; therefore, looking for reimbursement for the cost. What is the average false alarm fee? It depends on many factors, and especially your first responder assigned location for responseIt depends on many factors, and especially your first responder assigned location for response. According to the Urban Institute, fees generally range from $25-$100 for the first offense, rising as high as a few thousand dollars per false alarm if a location has a large number in a single year. What’s worse, in extreme cases, alarm systems may even be blacklisted by the police dispatch center if they have raised too many false alarms in the past. Why do you believe audio is the ideal technology for secondary source verification? Video surveillance has been the main option for security monitoring and alarm validation for decades, however industry professionals are realising that video alone is not enough. Video only tells half of the story, by adding audio capture, the responsible party gains a turnkey solution with the ability to gather additional evidence to verify alerts and expand overall awareness. In reality, audio’s range is greater than the field of view for a camera. Sound pickup is 360 degrees, capturing voices, gunshots, breaking glass, sirens, or other important details that a fixed camera many not see. How would a secondary source verification system work with audio? Using a video monitoring solution equipped with audio, the microphone will pick up the sounds at the time a visual alert or alarm is triggered. If embedded with classification analytics, the microphone will send alerts for specific detected sounds. The captured audio, and any notifications are immediately sent to the monitoring station, where trained personnel can listen to the sound clip, along with live audio and video from their station. When law enforcement receives a validated alarm, they can better prioritise the response From here, an informed decision can then be made about the validity of the alarm, along with what the current threat is at the location. If the alarm is in fact valid, the information is then passed along to the law enforcement within minutes. When law enforcement receives a validated alarm, they can better prioritise the response. It also provides more information in a forensic evaluation. Are there any additional resources you would suggest looking into? Yes, we would suggest looking into the following to see a few different perspectives on the matter: NSA Support For 2018 Model Ordinance For Alarm Management and False Alarm Reduction Partnership for Priority Verified Alarm Response Support for the Term “Verified Alarm” and Prioritising Verified Alarm Responses Urban Institute Opportunities for Police Cost Savings without Sacrificing Service Quality: Reducing False Alarms
The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture influences door solution decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organisation’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organisation and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training employees on door security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organisation or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances. With the increased importance of workplace security, discussing new entrances with workforces will help maintain a safer environment Communicate through the decision-making process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New security entrance installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule group meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure you monitor public areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organisation. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What is the ultimate success of the installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.
Governments and corporations face crisis events every day. An active shooter terrorises a campus. A cyber extortionist holds a city for ransom. A hurricane washes away a key manufacturing facility. Not all critical events rise to the level of these catastrophic emergencies, but a late or inadequate response to even a minor incident can put people, operations and reputations at risk. Effective response plan In 2015, for example, the City of Boston experienced several record-breaking snowstorms that forced the city to close the subway system for three days. The extreme decision cost the state $265 million per day and was largely attributed to a lack of preparation and an inadequate response plan by the transportation department. The reputation of the head of the transportation department was so damaged by the decision she was forced to resign. Being able to better predict how the storms would impact the subway system’s aging infrastructure – and having a more effective response plan in place – could have saved the state hundreds of millions of dollars (not to mention the transit chief’s job). A comprehensive critical event management strategy begins before the impact of an event is felt and continues after the immediate crisis has ended. This full lifecycle strategy can be broken into four distinct phases – Assess, Locate, Act and Analyse. Assessing threats for prevention Security teams might have complained about not having enough intelligence data to make accurate predictionsIdentifying a threat before it reaches critical mass and understanding how it might impact vital assets is the most difficult challenge facing security professionals. In the past, security teams might have complained about not having enough intelligence data to make accurate predictions. Today, the exact opposite might be true – there is too much data! With crime and incident data coming from law enforcement agencies, photos and videos coming from people on the front line, topics trending on social media and logistical information originating from internal systems it can be almost impossible to locate a real signal among all the noise and chatter. Being able to easily visualise all this intelligence data within the context of an organisation’s assets is vital to understand the relationship between threat data and the individuals or facilities in harm’s way. Social media monitoring Free tools like Google Maps or satellite imagery from organisations like AccuWeather, for example, can help understand how fast a storm is closing in on a manufacturing facility, or how close an active shooter is to a school. Their usefulness, however, is limited to a few event types and they provide only a very macro view of the crisis.Data from building access systems, wifi hotspots, corporate travel systems, among others, can be used to create a profile Critical event management (CEM) platforms, however, are designed specifically to manage critical events of all types and provide much greater visibility. Internal and external data sources (weather, local and national emergency management, social media monitoring software, security cameras, etc.) are integrated into these platforms and their data is visualised on a threat map. Security teams can quickly see if there are actual threats to the organisations or communities they are protecting and don’t lose time trying to make sense of intelligence reports. The more they can see on a ‘single pane of glass,’ the faster they can initiate the appropriate response. Locating a threat Once a threat has been deemed a critical event, the next step is to find the people who might be impacted – employees/residents in danger, first responders and key stakeholders (e.g., senior executives or elected officials who need status updates). Often, this requires someone on the security team to access an HR contact database and initiate a call tree to contact each person individually, in a specific hierarchical order. This can be a time-consuming and opaque process. There is no information on the proximity of that person to the critical event, or if a person has skills such as CPR that could aid in the response. Ensuring ahead of time that certifications, skill sets, or on-call availability is included with contact information can save valuable time in the middle of a crisis response. Going even further, data from building access systems, wifi hotspots, corporate travel systems, among others, can be used to create a profile of where a person just was and where he or she might be going in a CEM platform. This information can be visualised on the threat map and help determine who is actually in danger and who can respond the fastest. The emergency response then becomes targeted and more effective. Security teams can quickly see if there are actual threats to the organisations or communities they are protecting Acting and automating The third step is to act and automate processes. If there is a tornado closing in on a town, for example, residents should not have to wait for manual intervention before a siren is activated or a message sent out. Organisations can build and execute their standing operating procedures (SOPs) fully within a CEM platform. Sirens, alarms, digital signs and messages can all be automatically activated based on event type, severity and location. Using the tornado example, an integration with a weather forecasting service could trigger the command to issue a tornado warning for a specific community if it is in the path of the storm. Summon security guards Warning messages can be prepared in advance based on event type so there is no chance of issuing a misleading or unclear alert Warning messages can be prepared in advance based on event type so there is no chance of issuing a misleading or unclear alert. All communications with impacted individuals can be centralised within the platform and automated based on SOP protocols. This also includes inbound communications from first responders and impacted individuals. An employee confronted by an assailant in a parking garage could initiate an SOS alert from his or her mobile phone that would automatically summon security guards to the scene. Conference lines can also be instantly created to enable collaboration and speed response time. Additionally, escalation policies are automatically engaged if a protocol is broken. For example, during an IT outage, if the primary network engineer does not respond in two minutes, a designated backup is automatically summoned. Eliminating manual steps from SOPs reduces the chance for human error and increases the speed and effectiveness of critical event responses. Analysis of a threat Looking for ways to better prepare and respond to critical events will not only improve performance when similar events occur again It’s not uncommon for security and response teams to think that a critical event is over once the immediate crisis has ended. After all, they are often the ones pushing themselves to exhaustion and sometimes risking life and limb to protect their neighbours, colleagues, community reputations and company brands. They need and deserve a rest. In the aftermath of a critical event, however, it’s important to review the effectiveness of the response and look for ways to drive improvements. Which tasks took too long? What resources were missing? How many times did people respond quickly? With a CEM platform, team performance, operational response, benchmarking data and notification analysis are all captured within the system and are available in a configurable dashboard or in after-action reports for analysis. Continuously looking for ways to better prepare and respond to critical events will not only improve performance when similar events occur again, but it will also improve response effectiveness when unforeseen events strike. Coordinate emergency response Virtually every organisation has some form of response plan to triage a critical event and restore community order or business operations. While many of these plans are highly effective in providing a structure to command and coordinate emergency response, they are reactive in nature and don’t account for the full lifecycle of a critical event – Assess, Locate, Act and Analyse. Whether it’s a large-scale regional emergency or a daily operational issue such as an IT outage, a comprehensive critical event management strategy will minimise the impact by improving visibility, collaboration and response.
As a security service provider with a rich history in manguarding, Allied Universal is launching a new technology platform to increase productivity and accountability of security officers and to transform guard service operations from an ‘observe and report’ mission to a ‘detect and respond’ function. Mark Mullison, Allied Universal’s Chief Information Officer (CIO), says the new Heliaus platform also uses artificial intelligence (AI) to analyse data, predict outcomes, and prescribe optimum responses. The platform includes a smart phone app that guides security officers to ensure post orders are followed and provides a ‘virtual’ coach or supervisor to guide security officers throughout the day. “The walls between technology and people need to come down in the future,” says Mullison. “We need an ecosystem in which people and technology can cooperate well and respond to threats and drive outcomes.” Real-time situational awareness Technology plays an increasing role in security and safety, but it will never replace humans"Heliaus is a step in that direction. It has two components – the mobile app used by security officers; and a cloud-based portal, like a command and control centre that compiles information from the app and other inputs and performs AI analysis of data. Heliaus is an add-on for Allied Universal customers and is offered for a per-device subscription fee of $199 per month. A customer company’s managers can also access the portal for data visualisation tools and real-time situational awareness, or to input data such as ‘approving’ an incident report or action. “Technology plays an increasing role in security and safety, but it will never replace humans,” says Mullison. “It will augment and enhance the workflow and make people more effective.” “We are focussing on delivering better outcomes for safety and security,” he adds. “The impacts are as broad and diverse as the clients we serve.” Customisation of forms enables the system to collect and use any information that was previously collected on paper. Monitoring and Response Center (MaRC) A system is effective only to the extent that it is used, and Allied Universal has engineered the user experience to make the mobile app easy – almost fun – to use, says Mullison. Elements of ‘gamification’ drive greater user adoption. “It is designed to support the work [security officers] do and make information collection a by-product of people doing their jobs.” The system brings together rich data, AI, location-aware workflow automation, and friendly user experience design Effective AI depends on data, and Heliaus pulls data from Allied Universal’s Monitoring and Response Center (MaRC), where a cloud server integrates the company’s managed security services, including access control, video surveillance and video analytics. It also incorporates current weather information and forecasts, and information specific to the industry segment. Additional data is generated as officers enter data through the mobile app. The system brings together rich data, AI, location-aware workflow automation, and friendly user experience design. It provides insight into the drivers of risk, makes recommendations about how to reduce incidents, and, through dynamic workflow automation, ensures that those recommendations are implemented. Location awareness is a combination of the global positioning system (GPS), Bluetooth beacons, and near-field communication (NFC) tags. Improves the accuracy of responses AI understands the data and applies reasoning capabilities to predict an outcome and prescribe a response“Information is organised to facilitate AI analysis. If you have the right knowledge representation then problem-solving is easy,” says Mullison, echoing a common principle of artificial intelligence. AI works to analyse data and make predictions and recommendations to guide responses by security personnel. AI understands the data and applies reasoning capabilities to predict an outcome and prescribe a response. The AI system also learns and improves the accuracy of responses with more data and over time. Responses come much faster than older ‘trial and error’ models of analysis. Another element of Heliaus is a ‘robust workflow engine’ that ensures recommendations are carried out, either by a security professional on site or by the client. Mullison says implementation of the system can result in a 20% reduction of security and safety incidents. Multiple applications of Heliaus Heliaus is already being used by some Allied Universal customers. For example, a major Hollywood production studio is using it to identify and address workplace hazards such as stray electrical cords, dripping water hoses, etc., across a 50-acre area. In the logistics sector, Heliaus is being used to facilitate checking delivery vehicles in and out of a truckyard A manufacturer created a custom compliance application using the platform to track more than 140 unique incident types, such as monitoring elevated temperature in a truck trailer or drivers without proper identification. In the logistics sector, Heliaus is being used to facilitate checking delivery vehicles in and out of a truckyard. The flexibility of the platform can enable expansion to incorporate other technologies in the future, too. For example, sources of data for the system could include robots, drones or various Internet of Things (IoT) sensors; or workflow engines could be used to dispatch a robot or drone to handle a situation (rather than a human).
Facial recognition has seen huge breakthroughs since the U.S. National Institute of Standards and Technology (NIST) first began testing in 2010. Accuracy has seen massive gains, especially from 2013-2018. In the 2018 test, the most accurate algorithm was 20 times more accurate than the 2013 equivalent. Essentially, 95 percent of the matches that failed in 2013 now yield correct results. Compare that to 2010-2013, when the most accurate algorithm reduced its error rate by 30 percent. This reduction in error rates since 2013 is due to wholesale replacement of the old algorithms with new ones based on deep convolutional neural networks — completely revolutionising the technology. Optimal recognition results SAFR says it delivers optimal recognition results with 99.86 percent accuracy in under 100 milliseconds One entrant in the newly energised market is RealNetworks, whose SAFR for Security is an AI-based facial recognition solution for live video that integrates video management system (VMS) solutions. With 24/7 monitoring, SAFR detects and matches millions of faces accurately in real time, enabling teams to manage a watchlist across any number of video feeds. SAFR says it delivers optimal recognition results with 99.86 percent accuracy in under 100 milliseconds, even in real-world conditions where faces are in motion, at different angles, under poor lighting, or partially obscured. SAFR builds on RealNetworks’ 23-year history in video technologies. Launched in July 2018, SAFR — secure, accurate facial recognition — is enabling new applications for security, convenience, and analytics. Create security responses “We seek to be the world’s most trusted facial recognition platform and are delighted to partner with customers in the security industry and elsewhere to shape a more secure, convenient future worldwide,” says Dan Grimm, Vice President of Computer Vision and General Manager of SAFR at RealNetworks. “Security professionals are asked to keep us safe 24/7, monitoring a burgeoning number of cameras, and we help make them more effective.” SAFR targets facial recognition for live video, identifying camera-unaware faces moving in real-world conditions. In the April 2019 NIST results, SAFR tested as the fastest and most compact solution among algorithms with less than 0.022 False Non-Match Rate — 62 percent faster than the average speed, according to the company. SAFR now provides capabilities such as live video overlays alerting security professionals to events in real time, automatic bookmarks with rich metadata for investigative work, and alerts that can be customised to create security responses. SAFR uses one-sixth the compute power of competing facial recognition solutions Facial recognition algorithms Five years ago, facial recognition algorithms would struggle to match forward-facing people from still images, let alone camera-unaware moving faces from live video with variations in rotation and tilt. SAFR says they have achieved a balance of accuracy and performance for live video. A contributor to this accuracy is consistency across a range of skin tones. The algorithm was trained on a highly diverse global set of over 10 million non-simulated real-world faces. SAFR was optimised for speed and can sample a face multiple times during the same period of time as other algorithms, subsequently increasing its accuracy. SAFR achieves the performance through edge processing. Distributed architecture enables efficient bandwidth consumption, reducing the roundtrip latency of facial recognition speed to under 100 milliseconds. The savings lower total cost of ownership (TCO): SAFR uses one-sixth the compute power of competing facial recognition solutions, equating to $500,000 or so in savings on a 250-camera deployment. Integrated experience SAFR also uses off-the-shelf hardware and is optimised to leverage inexpensive GPUs SAFR also uses off-the-shelf hardware and is optimised to leverage inexpensive GPUs. SAFR can be deployed on premises or in the cloud, and supports Windows, Linux, macOS, iOS, and Android. When SAFR is paired with a VMS, such as Milestone XProtect or Genetec Security Center, the integrated experience includes 24/7 monitoring to detect and match faces in real-time. Features include live video overlays within the VMS to identify strangers, threats, concerns, unrecognised persons, VIPs, employees, or other tagged individuals in live video. Real-time alerts can be customised for when persons of interest appear on a video camera feed. Additionally, automatic bookmarks with rich metadata make for easier investigative review of security footage. Facial recognition technology is increasingly in demand to improve safety across various industry verticals. Better customer experience Large enterprises with high-visitor flows and heightened security — such as transportation hubs, stadiums, universities, and hospitals — need to know in real time when persons of interest or those on watchlists appear on camera. Sports stadiums could apply facial recognition to deny entry to banned patrons, locate lost children, or recognise VIPs to deliver a better customer experience. Hospitals need access control to restricted areas and pharmaceutical storage closets Hospitals need access control to restricted areas and pharmaceutical storage closets. Airports and transit centres value traffic flows, demographic composition, and dwell times to help improve scheduling. SAFR for Security is available worldwide, and the company partners with VMS providers such as Milestone, Genetec, Digifort, and IPConfigure by Paliton Networks. They are actively working to support additional VMS solutions and have sales teams located in major metropolitan cities around the world. Security professionals “The job of the security professional is critical in today’s world,” says Grimm. “SAFR for Security helps mitigate the challenges of the important work security professionals do to keep us all safe.” In designing and developing SAFR, RealNetworks considered diversity and the uniqueness of each person; Grimm says their massive global training data set is a competitive advantage. SAFR is designed with privacy in mind. All facial images and signatures are AES-256 encrypted in transit or at rest. “SAFR is powerful enterprise-grade software that is continuously improving through innovation and many years of expertise,” says Grimm.
The Electronic Security Expo (ESX) will be held at the Indiana Convention Center, June 3-6, in Indianapolis. The show focusses exclusively on the electronic security and life safety industry, including companies that service the connected Internet of Things (IoT) space for homes and businesses. The ESX Main Stage will highlight inspirational presentations from motivational speakers, Dr. Rick Rigsby and Kevin Brown. In addition, there will be a founder of a drone security company and an Entrepreneur-in-Residence from Kleiner Perkins for OpenXchange, and a Secret Service agent for the Closing Keynote. Sharing best practices and trends In breakout sessions, colleagues and business thought leaders will share best practices, trends and opportunities that helped their own companies and careers, so that others might replicate their successes or minimise their failures. These sessions are aimed at propelling attendees to reimagine their business models and go-to-market strategies, says George De Marco, Chairman of ESX and Managing Partner for DECO Ventures LLC. Examples of breakout sessions include: CounterPoint Forum – “False Alarm Dispatches - A Real Threat or a Nuisance to the Industry?” “Top 3 Ways to Grow Your Video RMR” “5 Faster, Smarter Ways to Improve Cash Flow” “Artificial Intelligence Real Time Video Monitoring Solutions” Promoting security professionals’ growth Our goal is to develop next-gen methods that deliver industry content and promote professional growth"“Each year, we challenge ourselves to raise the bar of the educational sessions and main stage events,” says De Marco. “One of the ways is introducing new faces and voices for the peer-developed and peer-driven educational sessions that offer best practices and identify trends, opportunities and challenges for industry professionals to consider today and in the future. Our goal is to develop next-gen methods that deliver industry content and promote professional growth as the industry pivots to the future.” New entrants and disruptors are challenging traditional go-to-market strategies, causing traditional companies to rethink how they rise above the noise in a changing competitive landscape and handle new consumer buying behaviours, says De Marco. Exhibitors at ESX Exhibitors that support ESX include Interlogix (Diamond sponsor), Napco (Platinum sponsor), Alula and DMP (Gold sponsor), and ADI, Altronix, Bold Group, Essence, ICT, Quick Response, Resideo, Secura key, Security Central and WeSuite (Silver sponsors). ESX seeks to connect exhibitors with the influencers and decision-makers from companies that represent a cross section of dealers, integrators and monitoring companies in North America. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s impressive convention centre. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s convention centre “We recognise individuals and companies during the Opening Celebration that help propel the industry forward and at our VIP Event at the Indianapolis Motor Speedway,” says De Marco. “During the day, there are meals around the Main Stage sessions which gather attendees around the table for casual conversation before the presentation begins.” Indianapolis, home of the Indy 500, is a unique location that has a lot to offer the attendees of ESX. A special night at the Indianapolis Motor Speedway will invite a limited number of guests to share great food and drinks, to experience a trip around the track in an official pace car, and to ‘kiss the bricks’, a speedway tradition. Centrally located in the US, Indianapolis is a convenient convention destination for travel, whether flying or driving. Connecting with peers and colleagues Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small There are also networking opportunities throughout the week. The Pub Crawl, an attendee favourite, is a night where long-time friends gather, and new friendships are made. “This is where the real conversations happen between peers and colleagues about real problems of running and growing a company, and solutions that can make a difference,” says De Marco. Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small players. This enables professionals to come together to connect with their peers and colleagues, allowing for deep discussions on how to grow their people, revenues and profits, including mentoring opportunities that encourage leadership development, says De Marco. The subject of finding qualified employees is top of mind for almost every industry today, especially the security industry. Sessions that address hiring and managing employees for industry professionals include “Hiring from Outside the Monitoring Industry: Surprising Resources for Great Operators” “Maximise New Employees: Why Onboarding is Critical to Their Success” “5 Tips for Effective Employee Performance Evaluations” Helping attendees to reinvent their business “Our focus is primarily on the attendee, helping them connect with suppliers, colleagues and opportunities that reimagine their businesses, so they can be stronger competitors,” says De Marco. “If we can provide the right knowledge to inspire or transform the attendees to take meaningful action or implement change that helps them remain relevant, we believe we have succeeded.” There will be an undercurrent of sadness at ESX this year because the industry recently suffered a loss. George Gunning, former CEO of USA Alarm Systems and one of the founding members of ESX, passed away in February. “We would be remiss if we didn’t recognise his contributions and influence on the industry and ESX over the years,” says De Marco. Another founding member of ESX who has passed away is John Murphy, formerly CEO of Vector Security.
Avigilon Corporation, a Motorola Solutions company, announces that the New Bedford Housing Authority (‘NBHA’) in Massachusetts, USA has selected Avigilon video security solutions to help improve safety and reduce crime within its community. With close to 1,750 federal public housing units and 748 state aided units, the NBHA services over 6,000 individuals by providing safe, well-maintained and affordable housing units. New Bedford has faced challenges related to crime, which prompted the NBHA to seek out a security system that delivers actionable results to increase public safety throughout its community. Monitor critical areas The NBHA has deployed a complete Avigilon solution to monitor 13 of its properties throughout the city The NBHA has deployed a complete Avigilon solution to monitor 13 of its properties throughout the city. The system includes more than 125 Avigilon cameras and Avigilon Appearance Search™ technology, which is powered by AI to help enable security officers to quickly sort through hours of video with ease to locate a specific person or vehicle of interest across an entire site or multiple sites that are connected to the same Avigilon Control Center™ client software. “Our goal is to provide a safe environment for our residents and deploying an Avigilon system has allowed us to monitor critical areas more efficiently and respond more quickly,” said Steven Beauregard, executive director of NBHA. Video security solutions “So far, the results are tangible as we’ve made great strides in improving the safety and security of our communities.” “The NBHA is taking significant action to proactively address crime and other security concerns to help protect what matters most: its residents,” said Ryan Nolan, senior vice president, Commercial Operations of Avigilon. “By using our AI-powered video security solutions they are able to increase the effectiveness of their security system and provide a new level of public safety.”
At the University of Tennessee, Knoxville, the Technology Integration Services department provides infrastructure, customer service and web application support to the faculty, staff, students, and units of the College of Business. Its focus is to facilitate the use of the campus infrastructure and support while adding complementary infrastructure and services to meet the unique needs of the college. The college took a very innovative approach to operating and securing its 174,000sq ft state of the art Haslam Business Building. The technologically advanced facility incorporates over 40 meeting rooms and needed a way to efficiently schedule and fill classrooms and conference space, yet maintain security and control. Physical access control CSC identified the Gallagher security management platform as the best fit for the foundation of the system The university had previously used an antiquated access control and security system across the campus, and realised it did not meet the demands of this new high-tech facility. Ramsey Valentine, Director of Technology for the College of Business, turned to WWR Engineering of Knoxville, and Coactive Systems (CSC) of Canton, Ohio to design and deploy a state-of-the-art integrated security business solution. The difficulty involved in deploying this solution was that certain components, like physical access control, were readily available, but other components such as digital signage information kiosks and the integration of all components of the system, were not off-the-shelf. CSC’s Brad Green and John Kortis worked with Director Valentine to understand the college’s specific needs and develop a solution that exceeded their expectations. CSC identified the Gallagher security management platform as the best fit for the foundation of the system. Application programming interface Gallagher systems are installed in approximately 90 percent of Australia’s and New Zealand’s universities. With proven strength in the tertiary market internationally, the Gallagher system was selected because of its open architecture, application programming interface, and published software developer’s kit. CSC also teamed with the local office of Simplex Grinnell. Led by Mitch Hall, Simplex was the contractor responsible for the assembly and installation of the Gallagher security system and the kiosks provided by CSC. WWR was responsible for the engineering drawings and interface to the existing security systems. The College utilises Meeting Room Manager from NetSimplicity for room scheduling; CSC created an integration from Meeting Room Manager with Gallagher Command Centre software. CSC also designed and custom manufactured the 42 kiosks that the college uses at each classroom and in meeting room areas. Door position switches Use of the kiosk requires a valid access card carried by all students and faculty The kiosks are the user-interface to the ‘system’ for room access and scheduling. Use of the kiosk requires a valid access card carried by all students and faculty. Each touch-screen kiosk contains digital signage showing the classroom name and detailed information about the room schedule and its status. Users can also access current weather, news, and stock information via the touch screen. The kiosk may be programmed to display emergency messages and egress data if needed. The kiosks are connected to the college’s network on which Gallagher Command Centre resides. The Gallagher system controls and monitors the door functionality including electric lockset and door position switches. Meeting Room Manager is utilised by staff to schedule rooms for classes and assign students via the campus intranet. Gallagher server and controller application programming interfaces extend the functionality and flexibility of the Gallagher system as the platform for integration. Providing technology solutions Utilisation of the integrated system provides continuous communications security and access control for the college, while allowing students unencumbered access to the meeting rooms and classrooms. Gallagher would like to acknowledge the support of the University of Tennessee and their security partners Coactive Systems of Canton and Simplex Grinnell, Knoxville in the development of this in-site study. CSC is a full service IT integration company providing technology solutions for audio, video, data, voice, dispatch, asset management, inventory, kiosks, security, communication, insurance, retail and medical systems. CSC’s services include custom software development, system installation, maintenance and cabling. Photos reproduced with permission from University of Tennessee.
3xLOGIC, Inc., a provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, announces yet another successful apprehension, courtesy of sister company, Sonitrol’s, incredibly effective TotalGuard technology. Sonitrol of Lexington, Kentucky performed the system installation and does on-going 24/7/365 monitoring. Brandenburg Auto is a small, family-owned and operated auto repair shop in Lexington, Kentucky, run by Jack Brandenburg and his son, Jack Jr. The business had recently experienced a break-in, during which the phone line was cut prior to entry, rendering their previous security system incapable of sending alerts when the intrusion occurred. Installing entire system Brandenburg Senior was initially reluctant to deploy the new Sonitrol TotalGuard solution, as he felt they already had cameras and he was concerned because the new technology would not have a keypad. However, after Danny Goodpaster, Sonitrol Security Consultant, demonstrated the technology and showed him a video of an actual break-in resulting in an apprehension, both father and son decided to move forward. Sonitrol staff had implemented a process of pre-deploying the TotalGuard devices in their offices Sonitrol scheduled the installation with an expedited timeline considering the recent loss the business had experienced. The technicians actually finished a previous job earlier than expected, which allowed them to come to the Brandenburg facility one day earlier than planned. Prior to installation, Sonitrol staff had implemented a process of pre-deploying the TotalGuard devices in their offices before arriving on site, which allowed the team to install the entire system in less than half a day. Scheduled installation This was quite a fortuitous turn of events, because that very night, the night before the original scheduled installation, an intruder cut the phone line again and entered through the shop door. The new TotalGuard system was no longer on the phone line, and the unfortunate thief was immediately detected by Sonitrol monitoring personnel and the police were dispatched. Law enforcement arrived quickly, and in numbers, making the apprehension and minimising the impact to the next day of business for this valued customer. The full system is comprised of three TotalGuard sensors and a standalone TotalGuard, which does not need a panel because it is wired directly to the camera. TotalGuard alarms on motion, impact, audio, and video and communicates to the central station without needing a phone line. The system is arm/disarm via Sonitrol mobile app and the business phone is the keypad, so no maintenance and no wearing out of the equipment. All control is from the mobile app, and updates are pushed to the system automatically.
The FeeMaster Smart Console from people and vehicle access control specialist Nortech provides a simple and cost-effective way of managing access to car parks and facilities for vehicles and pedestrians. All the access control data is encoded onto a Mifare card using the FeeMaster Smart Console. As a standalone system, there is no wiring between the access control point and the console, making it easy and cost effective to install. Parking management system The console can print customer receipts and/or barcode exit tokens Part of the popular FeeMaster range, the FeeMaster Smart attendant console is a compact, elegant and easy-to-install device that reads barcode tickets issued at an entry station, calculates the fees payable based on pre-programmed tariff details, and encodes reusable Mifare access control cards with validity data. If necessary, the console can print customer receipts and/or barcode exit tokens. It is also able to control a till drawer and can optionally provide a relay output signal which can be used by third equipment i.e. barrier control whenever a card has been encoded or an exit ticket printed. The FeeMaster Smart time-based parking management system is designed to provide information about the initial arrival time of each visitor and uses cards to strictly control customers’ access rights to car parks and facilities as well as the validity period. Fee calculation system Popular applications that have used the FeeMaster attendant’s console to control visitor access include Bristol Aquarium and Edinburgh Castle, where an easy to install and operate and an automatic fee calculation system with tariff and grace period settings included was required. Bristol Aquarium required a cost-effective and efficient product that would not only save money but would also make the constant stream of visitors easy to monitor. The barcode reader connects to a barrier/turnstile/gate at each site and opens once a valid barcode has been scanned by a visitor using easy to programme modes of operation. New security products Nortech has supplied products and solutions to the security industry for over 25 years The simple to use design makes the console ideal for reducing queues and keeping the flow of people moving during busy periods, is extremely versatile and can simultaneously support several methods of revenue generation. Edinburgh Castle has been benefiting from the FeeMaster system for a number of years, using it to control and manage the strict parking at its site. The console allows the staff to control any misuse of the car park and ensures that there are enough parking spaces without the need for expensive cabling or disruption. Nortech has supplied products and solutions to the security industry for over 25 years as an independent British company. The company uses extensive experience and expertise to create new security products to fit their clients’ needs and designs everything with the customer in mind.
The high-performance Predator Ultra HD PTZ video surveillance camera from UK CCTV manufacturer, 360 Vision Technology, has entered service at the National Coastwatch Institution’s (NCI) Felixstowe lookout station, to help protect lives along the coastline of the River Deben estuary. Felixstowe Coastwatch is a charity funded, volunteer-based organisation with over 50 highly trained volunteers available to man lookout shifts. It’s also part of the NCI, a voluntary organisation established in 1994 to restore a visual watch along UK shores, after many small Coastguard stations had been closed. Maritime navigation Felixstowe Coastwatch took over operations at the Lookout in April 1996 Under Felixstowe Coastwatch’s territory is the Deben estuary, whose treacherous shifting shingle banks and bar can present quite a challenge for maritime navigation, as Ian Clarke of Felixstowe Coastwatch explains: “Half of all call outs from the RNLI Harwich Lifeboat Station during 2016/17 were to attend incidents in this area, so it was clear that additional observation of the area would be beneficial and help to make it safer.” Felixstowe Coastwatch’s Lookout is built on top of Martello Tower ‘P’, one of the famous ‘Martello Towers’, built in the early 1800s as a defence against a possible invasion by Napoleon. The first lookout was originally built by HM Coastguard (replaced in 1979 by the current structure), who operated the Lookout until 1994. Felixstowe Coastwatch took over operations at the Lookout in April 1996. Experiencing CCTV cameras “Originally, the first idea to tackle the maritime issues at the River Deben estuary was to build an additional lookout tower,” says Ian. “That would have been a prohibitively costly exercise for a charity-based organisation. However, after a visit to the NCI Station at Portland Bill, I was inspired by the use of CCTV there and interested to establish if video surveillance could be deployed to monitor the remote Deben estuary from our existing lookout station.” “The first task was to experience CCTV cameras in action, so we visited the Port of Felixstowe, the Felixstowe Town CCTV system and the Great Yarmouth Port Authority, where we saw the 360 Vision Predator in action. Impressed by the quality of its images, I contacted 360 Vision Technology for a demonstration, at which we were able to record video from the proposed location of the camera mast.” Comprehensive business case 360 Vision Technology had just launched their Predator equipped with a 40x optical zoom" “After the demonstration of the camera’s capability, I was able to prepare a detailed report to our trustees, setting out a comprehensive business case as to why a CCTV camera would offer the best solution to the issues we were facing at the mouth of the River Deben. I was able to use the recorded footage of the demonstration to produce a video highlighting the impressive capability of the imaging technology.” From Ian’s report, approval of the project was granted and the 360 Vision Predator Ultra HD was installed by STC Solutions Ltd, after funds were raised from council-allocated budget and fundraising events organised by Felixstowe Coastwatch volunteers. “When we placed the order, 360 Vision Technology had just launched their Predator equipped with a 40x optical zoom,” Ian continues. Wireless transmission solution “This was an important factor for us, as the entrance to the River Deben is expansive, and identifying vessels and individuals there would be greatly assisted by the optical zoom of the 360 Vision Predator camera.” With no line of sight from the camera to the lookout tower, an innovative wireless transmission solution was employed, using a belfry tower at a midway point in Felixstowe, where the signal is relayed to enable control and recording of the high definition images back at the lookout station. “Now operators can view superb live images of the River Deben, to confirm the identity, position and situation of vessels in the mouth of the river and if necessary, contact HM Coastguard if we observe any problems,” Ian explains. Seamless ONVIF integration Thanks to the broad integration capability of 360 Vision’s Predator Ultra HD, all surveillance video is archived for retrospective investigation, and controlled via a QVIS Viper NVR recorder. In addition, seamless ONVIF integration into Cambridge Pixel’s ‘RadarWatch’, a flexible client display application for radar display and target tracking, allows Felixstowe Coastwatch’s operators to set up virtual tripwire lines across dangerous areas of the river and shallow waters close to the main shipping channel. The trip alarms instantly alert operators and provide immediate verification of a vessel’s precise location Once crossed by a vessel, the trip alarms instantly alert operators and provide immediate verification of a vessel’s precise location, along with high-definition visual verification from the Predator camera. Also displayed as an overlay on screen, via the Predator Ultra camera and Cambridge Pixel technology integration, is Automatic Identification System (AIS) ship transponder information for each vessel, including a compass bearing supplied by the Predator camera’s head, which indicates which way the camera is pointing. Innovative installation “This means we can instantly identify and position any specific vessel we’re seeing with the camera,” says Ian. “We can also view the banks of the river and its beaches, to ensure that no members of the public are in danger.” Taking advantage of 360 Vision Technology’s any colour and any finish design offer, the Predator Ultra camera was supplied in a Marine Grade white paint finish, and along with its powerful 40x zoom lens, is equipped with a ½” Ultra camera module to ensure maximum imaging performance, even in low-light conditions. This innovative installation has been so successful that Felixstowe Coastwatch are currently looking at other areas of the coastline where high-definition 360 Vision Predator Ultra HD cameras could assist with their daily operations, to protect the public and maritime traffic.
Wellington is the southernmost capital city in the world and is the centre of New Zealand government. With the second highest population in the country, Wellington is a large coastal city with a diverse range of facilities and attractions. A large portion of those facilities and attractions are the responsibility of the Wellington City Council (WCC) – a local body government organisation employing around 1,800 staff. As with all councils that manage a large number of facilities on behalf of their city, the WCC has a broad range of security needs and an accountability to the rate-paying citizens of Wellington. Since 2001, WCC has met those security needs with Gallagher’s integrated security solutions. Central management platform WCC developed a five year plan to migrate all 150 sites on to the Gallagher system With 1,800 employees and 150 sites located across Wellington, the council has a large number of people and assets to secure. With sites including libraries, swimming pool complexes, community and recreation centres, housing blocks, a city zoo, event facilities, and a multi-story central office building, the security requirements vary considerably. “We’re responsible for securing and monitoring all 150 sites around the clock” said Chetan Prasad, Security Manager for Wellington City Council. “It’s imperative we have a reliable system that provides us with a complete view of activity at all sites”. In order to deliver this, WCC uses Gallagher’s Command Centre central management platform to manage security across numerous sites. Utilising a single security platform has been a long-term objective of the council. Initially operating six different systems, WCC developed a five year plan to migrate all 150 sites on to the Gallagher system. Chetan links the Council’s growth with their need to become smarter about how security is managed. Primary security solution “Gallagher’s system has enabled us to standardise our infrastructure and bring all elements including alarm management, fire systems, vehicle bollards, video surveillance, facility and carpark access, reporting, visitor management, and more, on to one platform. That was a key factor in why we chose Gallagher initially, and why we will continue with them as our primary security solution.” Visibility is critical when you have 150 independent sites to secure. An integration between Command Centre and over 400 cameras located throughout the WCC’s facilities provides live video footage to the security team. “Our camera integration with Command Centre means that in addition to being able to continuously observe critical areas, any site alarm that is triggered will immediately bring up a live video feed for the security staff in our control room. This visibility is invaluable for us in activating appropriate responses and, in the event of a crime, being able to provide crucial evidence to police” said Prasad. Electronic access control WCC is utilising Gallagher security technology to ensure staff are protected In addition to securing facilities and assets, WCC secures and protects staff working at each of its sites. From initiatives like integrating building elevators with access control to prohibit unauthorised entry, to the integration of panic buttons at each site, WCC is utilising Gallagher security technology to ensure staff are protected and that in the event of an incident, a rapid security response is initiated. According to Prasad, the Gallagher system is delivering cost savings to the Council in several key areas. The first area relates to the shift from traditional key systems to smart card technology. “With such a large staff base and so many sites, we inevitably faced challenges with traditional keys being lost or not returned by staff or contractors” said Prasad. Rekeying a site cost the Council approximately $4,000 each time – an expense that has now been eliminated by the replacement of traditional lock and key systems with electronic access control. Visitor management solution “Now if a card is lost or not returned, we simply deactivate it in our system. Not only is it a solution that saves us money” said Prasad, “it is also a solution that can be applied instantly.” Similarly, the ability for security personnel to assess a site and reprogram an alarm remotely, also saves the council considerable costs associated with dispatching guards to site. The second area where cost savings are apparent relates to intelligent automation. An integration with WCC’s HR system means that as staff leave employment, their cardholder profiles are automatically disabled in the system. The use of Gallagher’s Visitor Management solution, means that appropriate staff are automatically notified if a guest or contractor fails to sign out or return a key. These two automations alone, save the WCC security team approximately 4-5 days of cardholder administration each year. Software maintenance contract WCC elected to take a 10 year Software Maintenance agreement with Gallagher In 2014, following 13 years as a Gallagher customer, WCC elected to take a 10 year Software Maintenance agreement with Gallagher. The Software Maintenance contract ensures the Council have access to the latest developments as soon as they are released, keeping WCC at the forefront of security technology. “Software Maintenance makes good business sense” says Prasad. “It gives us access to a comprehensive range of licensable features and benefits, and ensures our upgrade costs are effectively distributed.” Prasad describes the Council’s confidence in Gallagher as another significant factor in the 10 year agreement. “We have found Gallagher’s security solution to be a reliable and versatile, highly secure, modern system. It has supported our significant growth to date, and we are committed to using Gallagher systems for the Wellington City Council’s future.”
Round table discussion
The ability to treat patients in a secure environment is a base requirement of hospitals and other healthcare facilities. Whether facilities are large or small, security challenges abound, including perimeter security, access control of sensitive areas, video surveillance, and even a long list of cyber-risks. We asked this week’s Expert Panel Roundtable: What are the security challenges of hospitals and the healthcare industry?
Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the industry?
Video cameras are everywhere, and hundreds more are installed every day. Our society appears to be reaching a point of perpetual surveillance. It certainly feels as if we are always being watched even though it is not yet the case. But as cameras are becoming more common than ever, we are also entering a new era of privacy concerns and sensitivities, as evidenced by GDPR and other such initiatives. We presented this quandary to this week’s Expert Panel Roundtable: Surveillance cameras can go anywhere, right? Where is it “not OK?”
Security monitoring system: Manufacturers & Suppliers
- Dahua Technology Security monitoring system
- Vicon Security monitoring system
- Bolide Security monitoring system
- Seagate Security monitoring system
- Hikvision Security monitoring system
- BCDVideo Security monitoring system
- LILIN Security monitoring system
- Pelco Security monitoring system
- MobileView Security monitoring system
- Hanwha Techwin America Security monitoring system
- Arecont Vision Security monitoring system
- Vanderbilt Security monitoring system
- TESA Security monitoring system
- CEM Security monitoring system
- VIVOTEK Security monitoring system
- Sony Security monitoring system
- DSC Security monitoring system
- Optex Security monitoring system
- Parabit Security monitoring system
- FLIR Systems Security monitoring system