Healthcare security applications
Bluebird House is a specialist UK inpatient facility, providing treatment and care for young people with complex mental health problems which mean they pose a risk to themselves or others. Run by Southern Health NHS Foundation Trust, the centre also houses adolescents detained under the Mental Health Act, so the highest standards of care, protection and security are required. As part of a wider review of security and safety across the trust, Bluebird House was earmarked for a comprehensive vide...
Evelina London Children's Hospital has had many different brands of door entry system, as is often the case with NHS Hospitals spread across the UK. Managers at Evelina wished to have a standardised system across the wards in order to improve operating efficiency and reduce maintenance costs. Upgrades needed to be quick problem free and cost-effective. Each independent ward utilises a self-contained door entry system to control security critical access to their busy nursing area. The Maternity...
Leon Medical Centers is a privately-owned healthcare organisation with seven state-of-the-art facilities serving over 46,000 elderly and Medicare patients in Miami and neighbouring communities in Dade County, Florida. Established in 1996 by Benjamin Leon Jr., Leon Medical Centers is one of the largest and most prestigious primary healthcare organisations in the state. However, what really sets it apart is its rigorously enforced service philosophy of ‘personal attention at all times&rsquo...
In the aging trend of 21th century with rapid aging population and high healthcare costs are creating a growing demand for care at home, especially for seniors with long-term health conditions. Home care is moving towards tele-health monitoring and telemedicine, including video conferencing and remote monitoring technology to help increase caregiver efficiency while still providing constant convenience to the patients. Living independently and aging gracefully are the ideals that every individu...
It creates challenges when a mechanical locking system grows organically over the years: Managers at South Denmark’s Syrenparken mental health treatment facility no longer had a trustworthy overview of all their physical keys in circulation. Yet, to serve the people treated there, Syrenparken must store medicines and psychotropic drugs. However, it is critical that only trusted personnel gain access. On-site access control solution As part of a modernisation program, it was decided to u...
Serving a large geographical area of the North Island of New Zealand, the Waikato District Health Board (Waikato DHB) provides hospital and community-based health services to a population of nearly 400,000 people. With a wide range of security needs that include protecting staff and patients, securing high-risk facilities, restricting unauthorised access to medication and medical equipment, and streamlining contractor and car park management, Waikato DHB required a security solution that could...
Booth number: 14039 Dahua Technology USA Inc. will display video surveillance solutions, access control and intercoms at ISC West. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. The first year that we exhibited at ISC West was in 2012. That was before we had a local US operation. The market started to pick up our brand and was surprised that we offer extensive product portfolios. In 2014, we registered our US office and continued to participate in ISC West. Through our presence at the show, customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints. We are local here and help our customers to grow their business and increase their satisfaction with us. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organisation Q: What strategies do you use to get the most out of exhibiting at ISC West? A trade show is definitely a lot of investment within a few days. Therefore, how we create the best ROI and meet the right customers are very important. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organisation, including products and technical expertise as well as the sales team. We use an internal and highly coordinated plan with the team to get a better result. We make sure everyone is on the same page in terms of the products/technology we are going to present and have the people with the best knowledge to present to customers who visit our booth. Therefore, a highly coordinated team strategy is required. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Every company has their ways to follow up with the leads and evaluate the ROI from the show. The way we are using is to upload all our leads to our software and track all these leads afterwards. If they are not already buying from us, our goal is to convert them to become a registered dealer. Customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints If they are already our registered dealers, we seek to grow their business by using our latest technology solutions. In general, all marketing activities in business today require a clear ROI, and it has to tie into the sales numbers. From our experience, the ISC West show provides the best ROI among other shows in the North American market. Q: What company activities (outside the show floor) does your company organise each year? We have a partner event and invite our value-added dealers and partners. We’ve been hosting this event since 2015. Q: What sets ISC West apart from other trade shows on the calendar? As I mentioned, ISC West provides the highest ROI among other shows in the North America market. This show also brings many of our customers and partners to the city as well. I guess people value this opportunity to meet and discuss the technology, the industry trends, and the business to figure out how we can grow together. Other trade shows might be smaller than ISC West and targeted at different markets or address different scopes of the industry need. Every show we attend in 2019 plays a strategic role for us to communicate with the market and find the customers we are looking for.
Booth number: 8045 Costar Technologies, Inc. is a public company that designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. Costar consists of five operating companies: Arecont Vision Costar, CohuHD Costar, Costar Video Systems, Innotech, and IVS Imaging. The combined product portfolio consists of surveillance cameras, video surveillance systems, recorders, monitors, lenses, cables, accessories, and cloud-enabled services. For more about their presence at ISC West, we contacted Jeff Whitney, Vice President of Marketing for Arecont Vision Costar, a Costar Technologies, Inc. business unit. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. One of our companies, Arecont Vision, exhibited in ISC West booth 17147 in 2005, a tiny space on which the hopes of the company rested. At the time AV was focused on pioneering IP megapixel surveillance cameras, but today we are part of Costar Technologies, offering cameras, VMSs, and recorders. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry. Talking with those who were with the company at time, the enthusiasm of the booth team reached the security dealers and systems integrators who were attending, helping bring megapixel cameras to a much wider audience. Q: What strategies do you use to get the most out of exhibiting at ISC West? The Costar companies have a very deep portfolio of products for the security market, and we bring our latest products from each business unit to ISC West. Attendees come in part to see the latest tech, and we drive our development cycle to have exciting new products to unveil on the show floor. We also have meeting space in the booth to provide one-on-one time with our executives and sales team, while sponsoring free admission to the expo for all who want it. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Unveiling our latest products and solutions to existing customers and partners is key to a successful event, and ISC West’s large impact on the industry ensures that many will attend. Perhaps even more important is informing those attending of the strength of the Costar product portfolio, including many Made in USA products and services that others don’t deliver. Both help to drive leads for projects in which we can really benefit our partners and end user customers. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show Q: What company activities (outside the show floor) does your company organise each year? A large show like ISC West brings many of the Costar business units together, providing an excellent opportunity to continue bonding as a team, as well as to participate in events beyond the show floor. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show. Q: What sets ISC West apart from other trade shows on the calendar? ISC West brings a very large number of interested, security-focused systems integrators, dealers, consultants, and end user customers all to one place for a three-day expo. That audience and opportunity to share our message validates the investment any large show requires from Costar or others. While some industry events have struggled to find and maintain their audiences, ISC West continues to deliver quality, knowledgeable attendees from across the Americas and around the world. The show differs from other events we do, which are typically regional in attendance or focused more on specific vertical markets.
Booth number: 12089 At this year's ISC West, VIVOTEK USA, Inc. will be showcasing their 180⁰/360⁰ product line plus other general form factors with new features and benefits, including a cybersecurity application embedded onto the cameras, crowd detection, smart motion detection, tailgating, and many more. In addition to IP cameras, VIVOTEK will display a comprehensive product line that also includes NVRs, video receivers, video servers, PoE switches, and video management software. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. We have come a long way from a little-known surveillance manufacturer with a small booth size VIVOTEK has been an exhibitor at ISC West for many years now. Looking back, we have come a long way from a little-known surveillance manufacturer with a small booth size to one of the global providers in the security industry with a recognisable and trusted brand. Now, we are well-known in the industry and are proud of our accomplishments, but we feel greater things are still in front of us. Q: What strategies do you use to get the most out of exhibiting at ISC West? Each year, we want our booth to tell our stories – who we are, what we do and what we are capable of, and where we are heading. We do not want to just be another camera manufacturer who only promotes and displays products; we want to be the solution provider that customers are looking for. In addition, we have very knowledgeable sale managers who can assist visitors at our booth who are looking for surveillance, whether it’s an upgrade or a totally new solution. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Gain industry knowledge and perspective as to where surveillance security industry is heading Like any trade show, it is difficult to quantify success. We attend ISC West to promote the VIVOTEK brand, meet and discuss with customers and gain industry knowledge and perspective as to where surveillance security industry is heading. If we achieve these, then ISC West is a success for us. Q: What company activities (outside the show floor) does your company organise each year? Our main focus each year at ISC West has always been the interaction with customers and potential customers on the show floor. We pride ourselves in the products and technology we offer, and there aren’t any other trade shows in North America to showcase our capabilities than ISC West. Q: What sets ISC West apart from other trade shows on the calendar? ISC West is the industry standard of security trade shows in North America. Since we are a security surveillance manufacturer, ISC West is the one show that all manufacturers in this industry must attend.
Booth number: 26041 March Networks is a global provider of video surveillance and video-based business intelligence solutions. Their product portfolio is end-to-end, ensuring that customers can deploy comprehensive solutions designed to help them address real business challenges and improve performance. At ISC West this year, March Networks will be showcasing new hosted services, new PTZ cameras and additional offerings. Attendees will also be encouraged to discover their solutions for banking, retail, cannabis and transportation – all of which help organisations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. For more about their presence at ISC West, we contacted Peter Strom, President and CEO, March Networks. And not surprisingly, the technology was a lot less sophisticated compared to what we see today Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. I believe March Networks first exhibited at ISC West in 2001. I did not join the company until 2003, however I had been working in the industry for several years already, and can recall that the exhibitions back then had a much different feel. For one thing, there weren’t the very large companies we see today dominating a lot of the landscape. And not surprisingly, the technology was a lot less sophisticated compared to what we see today. Anyone who has worked in physical security for a long time can attest to the remarkable shift we have seen over the years, first with the transition from analogue to IP video and all that entails, to security analytics, to today’s truly advanced business intelligence applications, hosted solutions, and artificial intelligence, computer vision and similar content analytics. Q: What strategies do you use to get the most out of exhibiting at ISC West? Our most effective strategy by far is scheduling our business meetings in advance of ISC West. Our sales team does a very good job of planning meetings with enterprise end users and channel partners ahead of time, so we’re hitting the ground running even before the doors open on Day 1 of the event. In addition, our channel partners are also very well organised, and know which organisations they are going to bring to our booth during ISC West. This pre-planning saves us a tremendous amount of time and ensures that we make the most of the opportunity to meet face-to-face with the many decision-makers who have travelled to the show. The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year Q: How do you quantify your success at ISC West? What ROI do you receive from the show? The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year. Of course we do track the number and quality of the leads we capture as well; however, our face-to-face meetings with end user organisations and channel partners are the primary measures of our ROI. Q: What company activities (outside the show floor) does your company organise each year? The activities we organise outside of the show floor vary from year to year. We have hosted customer appreciation events and roundtable events. We will typically organise an internal sales meeting as well to take advantage of the fact that many of our salespeople and product managers are in the same location. Q: What sets ISC West apart from other trade shows on the calendar? The timing of ISC West is good for most people, as it is still early enough in the budget cycle for most customers to leverage the show to help make decisions – particularly in our banking, retail, cannabis and transit target verticals. Holding the event consistently in Las Vegas is also beneficial, as it makes it easier for people and exhibitors to plan in advance. The city itself is well equipped to handle large exhibitions, offering everything from a central conference space at the Sands to the convenience of nearby accommodations, restaurants etc. Travel is typically convenient as well. In our opinion, ISC West is the premier industry show in North America and appears to be gaining momentum each year.
Booth number: 18037 Hikvision will showcase a wide-range of its video surveillance solutions and security products such as its DarkFighterX dual-sensor with patented bi-spectral fusion technology for low light color imaging; thermal technology for critical perimeter applications, as well as preventive maintenance through temperature alarming and fire detection; specialty solutions for vertical markets including retail, education, gaming and commercial real estate with tailored products and valuable business intelligence analytics; TurboHD (HD over coax) for high resolution video using existing cabling; PanoVu and multi-sensor cameras. We will also feature Hikvision’s central management system, HikCentral, which provides a highly-scalable, reliable, and efficient centralised system management. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience? Hikvision has exhibited at ISC West since 2006. Our presence has grown considerably since then. Each year we showcase Hikvision’s latest technologies and the evolution of the brand through ad campaigns: “Heartbeat of Security” (2016), “Art of Video Surveillance” (2017), and “Achieve Extraordinary” (2018). At ISC West, Hikvision enjoys re-connecting with existing customers and developing new partnerships. Over the years, Hikvision has demonstrated growth and strength within the industry and will continue to support its partners through the dedicated workforce that makes up Hikvision North America. Q: What strategies do you use to get the most out of exhibiting at ISC West? The strategy is simple. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners. With our latest products displayed at our booth and our team of product managers, vertical-market leaders, and other technical gurus readily available in one place, it’s a great opportunity to connect with our current and future partners. Of course, we also have one-on-one client meetings in our meeting rooms throughout the show. And, we also host interactive experiences including trivia games, product demonstrations, and other technical presentations at the Thought Theater in our booth. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Hikvision quantifies its success with a variety of metrics including traffic throughout the booth, attendance at educational sessions we host, the number of meetings we conduct with customers, and responses from our sales team on the engagement with integrators and end users after the show. We also measure the feedback we receive from our advertising campaigns whether it’s through our signage at the show or coverage in publications. Q: What company activities (outside the show floor) does your company organise each year? We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners, and end users. We consider it a fun way for us to say thank you to our valued partners in a casual setting. We’re also an enthusiastic sponsor of the Mission 500 Security 5/2K. Hikvision is fielding a running team, and we’ve begun our fundraising in earnest. Corporate social responsibility is part of our DNA at Hikvision, and the Security 5/2K is a wonderful way to join with our security industry colleagues to make a difference in kids’ lives and give back. Q: What sets ISC West apart from other trade shows on the calendar? Hikvision attends a variety of important conferences and trade shows throughout the year, but ISC West is the big show that attracts international attendees that everyone looks forward to. We wouldn’t miss it.
Booth number: 20031 Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond Pelco’s priorities for 2019 at ISC West are informed by worldwide trends in the security industry. As a result, Pelco will be focusing on enhancing cloud connectivity and cybersecurity for their customers. In addition, VideoXpert is Pelco’s best-selling video management solution, so this system will be the primary solution focus moving forward. Pelco is also planning to build upon Pelco Professional Services, which will include VxCare, a three-tier service plan for VideoXpert owners available worldwide this May. Overall, Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. Pelco was established in its current form around the year 1987, we have been attending ISC West since at least then. One memory that stands out is having to make many coax cables connect with all the analogue cameras and switchers. Q: What strategies do you use to get the most out of exhibiting at ISC West? We truly value the media relationships we’ve nurtured over the years. The security trade media specifically have played a pivotal role in sharing the latest news as it relates to our industry and ISC West. In addition to media relations, e-mail blasts and blogs are also key tools to build buzz around our exhibit. Lastly, we utilise a playbook and training protocols developed for our sales department. This information ultimately benefits our customers because they will receive accurate and up-to-date information about our video surveillance solutions. One way we quantify our success at ISC West is to keep track of the number of people attending our booth Q: How do you quantify your success at ISC West? What ROI do you receive from the show? One way we quantify our success at ISC West is to keep track of the number of people attending our booth. The show is considered the premier event in North American security so a major way we measure our ROI is through initial or final meetings with customers and partners. These initial connections can happen on or near the show floor. In addition, our product managers and engineers create a dialogue with our customers so they can determine the transferrable value of a potential solution, which in turn influences our product world map. Q: What company activities (outside the show floor) does your company organise each year? We have participated in the Security 5K in support of Mission 500. Additionally, we sometimes host customers at local end user sites so they get to see the system in operation. Q: What sets ISC West apart from other trade shows on the calendar? It’s the best-attended security conference in North America by far, attracting both domestic and international visitors.
The explosive expansion of IT infrastructure has led to the identity and access management market gaining substantial momentum. As the onslaught of information technology continues, organisations are able to offer users quick and easy access to systems and information from any place, at any time. However the ease of access is inherently associated with the risk of security breach. Organisations must find a balance between fulfilling user demands and doing so in a manner that is safe enough so that cybercriminals cannot take advantage of the system, thus strengthening identity and access management market trends. The prominence of IAM solutions in the BFSI sector In 2016, the world was shocked by the news of the Bangladesh bank heist in which cybercriminals were successful in conducting unauthorised money transfer from Bangladesh Central Bank to banks in Philippines, Sri Lanka and other parts of Asia. In the heist, criminals used Society for Worldwide Interbank Financial Telecommunication (SWIFT) credentials of Bangladesh Bank's employees to carry out more than three dozen fraudulent transactions and extracted $81 million from Bangladesh Central Bank. More than three dozen fraudulent transactions and extracted $81 million from Bangladesh Central Bank. More recently in 2018, hackers were able to siphon nearly $20 million from Mexican banks. Analysts point out that targeted bank systems had security holes that made access to internal servers much easier. Lack of strong access controls were also used by hackers to use credentials of a compromised employee to gain considerable mileage in the siphoning. Identity and access management industry has therefore registered a lot of interest through the financial sector and banks as financial institutions need to prove themselves reliable of customers’ trust. Banks and other financial institutions are rapidly adopting identity and access management solutions capable of providing strong security starting at authentication level and extending to application and data layers. IAM solutions make it possible for financial institutions to integrate new applications and deploy to cloud with greater ease and rapidity. With versatile hybrid deployment model provided by leading IAM solutions, connectivity to SaaS applications as well as legacy enterprise web applications happens more quickly as well as securely. IAM solutions make it possible for financial institutions to integrate new applications and deploy to cloud The significance of cloud and its impact on IAM market outlook Just as the banking sector is facing the challenge of identity authentication as customers around the world are demanding any time access, the proliferation of IoT and cloud technologies is changing the very essense of society in multiple ways. With advancement in IoT technologies, the advent of smart cities has gathered considerable traction. While sensors have been installed in New York that can detect gunshots and alert police, the city of Boston has developed a mobile app to help citizens report civic problems such as burnt out streetlights and potholes. Cities like Paris, Oslo and Hong Kong have large internet-connected statues that are filled with moss to absorb air pollution and notify operators about malfunctions. The network of connected devices continues to expand and the rise of 5G connectivity is anticipated to connect traffic signals, air quality sensors, police patrol cars, etc., over the coming years. Reportedly there would be billions of connected devices around the world by 2020 which will naturally create immense opportunities for identity and access management industry players. This is because new security threats will continue to surface, as without efficient security all connected devices are at the risk of being hacked. The evolution of the smart era – how will it impact IAM market dynamics? Connected devices that constitute the very fabric of smart cities are essentially IoT devices that would be in the field for the next ten fifteen years and therefore identity and access management must be built into the system from the beginning. As identities, keys and tokens have to be managed every time new devices are added, or old ones are removed and the cloud ecosystem is updated, the security components within devices have to be managed well to extend their lifecycle. Identity and access management must be built into the system from the beginning Not only cities but factories are also getting smarter. The term Industry 4.0 came to be first used when the German government used it to define the country’s strategy towards increased digitization in manufacturing. As technologies like IoT and cloud computing continued to expand, they came to be included in the term, and Industry 4.0 came to represent the ecosystem of Internet-connected machines with streamlined and automated workforce and reduced production costs. As the ecosystem continued to expand, trust and identity became important issues in order to ensure the integrity of a smart factory. Healthcare is rapidly becoming a fully digital environment IAM solutions – Influencing the coveted medical domain Other fields like healthcare have also not been impervious to the effects of technological transition. Healthcare is rapidly becoming a fully digital environment that has reaped the benefits of sophisticated IT tools in delivery of care. This has however exposed sensitive healthcare data to cybercriminals who had attempted to hold critical systems and patient records of hospitals to ransom. Healthcare is rapidly becoming a fully digital environment In recent years more than 80% of healthcare institutions have reported that they registered some degree of cyberattacks. Providers and users are increasingly operating from multiple locations, many of which are outside the hospital premises. With users demanding to access systems through a variety of devices, identity and access management has come to witness greater traction from healthcare providers. Over the coming years, the world will be rapidly adopting 5G networks. Though 5G promises much more speedy services for users and business ecosystems, the technology is also expected to impose greater responsibilities on confidentiality of user data and integrity of applications. Identity and access management industry players had been investing in expansive R&D as cyber threats continue to evolve and introduction of new technologies and advent of IoT drastically changes the relationship that users have with their devices. Identity and access management is expected to be useful when much more than personal information is at stake. When cyber criminals have the power to hold hospitals or traffic signals to ransom and disrupt daily lives, health and safety become a priority for authorities and security measures have to be tightened. For instance, after the bank heists in Mexico, the Mexican bank authorities have come to recognize the inevitability for the need of greater control and security of banking networks. Mexican banks have invested heavily over the last year in strengthening their defenses. As such measures against cyberattacks become the norm, identity and access management market is expected to register massive gains over the ensuing years.
Protecting against fire and security risks is an essential aspect of life for people and across all sectors. However, there is an increasing expectation and demand on fire and security providers, in areas such as education. The securitisation of our world paired with the rapid speed of communication and news updates means that young people especially have the potential to be more aware of potential dangers and threats to their own safety and the safety of those around them. Education institutions are large and sometimes sprawling sites that present considerable fire and security challenges. From kindergarten to university Each education site brings distinct challenges, with differing facilities and specialties, as well as the need to maintain the capacity of students, teachers and lecturers to study, learn and teach at the high level expected.Each education site brings distinct challenges, with differing facilities and specialties While some schools and universities are based in urban areas with a mix of heritage and high rise buildings, others are sprawled across green open spaces. Some of these sites have specialised sporting facilities, while others may be focused on engineering or scientific study, with costly technical equipment. Kindergartens and primary schools have their own unique requirements. Parents expect the highest safety standards, while schools require safety in addition to efficient facilities management. The demographic of these institutions is predominantly young children, who are often unaware of or only just learning about fire safety and personal safety. This creates a huge vulnerability and an added onus on teachers to keep their students safe. Facial recognition at West Academy of Beijing In response to this need, Chubb China upgraded the closed-circuit television (CCTV) system for Western Academy of Beijing (WAB) focusing on elevating video content analytic features, including maximised CCTV monitoring, automatic police calling, and a smart search solution. Complementing this, a facial recognition system capable of finding the exact location of a student on campus within 30 seconds was added, aided by real-time remote gate operation. This integrated and advanced system resulted won the "High Quality Educational Technology Suppliers for School" award for the WAB project at the 2019 BEED Asia Future Oriented Construction of Universities and Schools Seminar. This award recognises outstanding solution design and project execution. Parents expect the highest safety standards, while schools require safety in addition to efficient facilities management Awareness remains important at university As students graduate from kindergarten, primary school, junior and senior school, they become more aware of fire safety, relevant dangers and how to protect themselves. Unfortunately, external dangers remain. There are particularly high stakes for university campus facilities managers The safety of students in a university environment is also critical. It is often the first time young people live away from their family home and have the independence of adulthood. For this reason, there are particularly high stakes for university campus facilities managers. In the eventuality of a fire, students could be at great risk and, beyond the immediacy of physical harm, this can have serious ramifications for the reputation of an educational institution. Integrated solutions Integrated solutions must be nimble and adapted to a range of site types including campus residences, recreational areas, open spaces and lecture theatres. Chubb Sicli recently identified and overcame these challenges through the installation of a full suite of fire safety and security equipment and services at Webster University Geneva. Established in Switzerland in 1978, Webster University Geneva is an accredited American university campus that offers programs in English to students interested in undergraduate or graduate-level education. Located in the Commune of Bellevue, just a few kilometres from Geneva's central station, the campus of Webster University Geneva includes five buildings in a park-style atmosphere. Full fire and security audit Chubb Sicli provided Webster’s fire extinguisher maintenance for over 25 years. This business relationship led to a full fire and security audit that identified the need for updates to the university’s security installation. The initial audit showed several improvements to the university’s security profile were needed.The challenge was to create and provide an effective and interconnected fire and security solution The challenge was to create and provide an effective and interconnected fire and security solution, enhancing the security of the student population and its ever-evolving needs. This included complete fire detection and intruder alarms for all five buildings, upgrades to existing CCTV systems, new video surveillance equipment and an automated fire extinguishing system in the kitchen areas. In addition to this integrated system solution, Webster University required access control for all main entrances, with the requirement that all documentation to be made available in English, because Webster is an American company. Customised solution Chubb Sicli’s quality, capability, and security expertise provided a customised solution for the unique educational establishment. Not only was the solution both tailored and integrated, the approach and planning were based on audit, fire extinguisher and emergency light maintenance, fire detection, intrusion detection, access control, video surveillance and Fire Detection. Through dedicated and integrated fire safety support, Chubb provides students and families peace of mind and security. From the moment a young child enters the education system, Chubb’s diligent and effective surveillance and fire safety systems work to prevent and protect, offering a new kind of ‘end-to-end’ service for education systems around the world.
One of the responsibilities of construction project managers is to account for risks during the initial planning for a project and mitigate them. With all the tools, construction materials, and heavy machinery during the initial stages of a project, the construction site is a dangerous place to be at. However, this is not the only risk that project managers need to protect a site from. With plenty of valuables both physical and virtual within a construction site, it is also a prime target for theft and arson. Improving the security of construction sites It is important now more than ever that construction business owners and project managers invest in improving the security of construction sites. After all, security on construction sites is for the protection not only of valuable assets but also of workers and members of the public. Investing in adequate resources for construction site security can prevent several issues, including: Theft of expensive tools and construction equipment Cybersecurity breaches leading to loss of sensitive information such as invoice data Arson resulting in loss of life and property Vandalism of construction site property Trespassing by unauthorised parties and exposure to construction site dangers Risks of injuries that can result in litigation and legal claims Identifying security issues Having a dedicated security team in place is a good first step in bolstering a construction site’s security. They will be able to prevent theft, vandalism, and deter unauthorised personnel from entering the site. They can also identify security issues that can potentially arise and even respond quickly to accidents and other calamities should they occur. Having a dedicated security team in place is a good first step in bolstering a construction site’s security For a better implementation of construction site security measures, it is critical that business owners and managers assess an assessment of the site itself. This will help identify both internal and external risks that can affect the site’s security and guide project managers in putting systems in place to address them. Construction site security checklist To guide you, here is a sample template that you can use to form your own construction site security checklist. SECURITY COORDINATION YES NO 1. Does the site have designated security coordinators? 2. Are the security coordinators available for contact during non-business hours? 3. Does the construction site provide a means to contact the police, fire department, and other relevant authorities in case of emergencies? 4. Does the construction site have a written security plan, including procedures for specific scenarios? 5. If so, are construction site employees aware of the security plan? GENERAL MACHINERY YES NO 1. Are all machinery adequately marked? (Identification number, corporate logo, tags, etc.) 2. Have all the machinery been inventoried? (Serial number, brand, model, value, etc.) 3. Does the project have a list of the names of operators handling the machinery? 4. Are all the machinery fitted with immobilisers and tracking devices when appropriate? 5. Are all the machinery stored in a secure area with a proper surveillance system? 6. Are the keys to the machinery stored in a separate, secure area? TOOLS AND OTHER EQUIPMENT YES NO 1. Are all power tools and hand equipment marked? (Identification number, corporate logo, tags, etc.) 2. Have all power tools and hand equipment been inventoried? (Serial number, brand, model, value, etc.) 3. Are tools and equipment fitted with tags and tracking devices when appropriate? 4. Are tools and equipment stored in a secure place? INVENTORY CONTROL YES NO 1. Is there a system in place to check material inventory to ensure they are not misplaced or stolen? 2. Are there procedures in place for checking materials that go in and out of the construction site? 3. Is there a set schedule for checking materials and equipment? 4. If so, do the records show that the schedule is followed strictly? 5. Are all material suppliers arriving for delivery properly identified? (e.g license plates, driver’s license, etc) CONSTRUCTION SITE PERIMETER YES NO 1. Is there a physical barrier in place to secure the site? 2. Is the number of gates kept to a minimum? 3. Are there uniformed guards at every gate to check personnel and vehicles entering and leaving the site? 4. Are security warnings displayed prominently at all entry points? 5. Are entry points adequately secured? (With industry-grade padlocks, steel chains, etc.) 6. Is there an alarm system? 7. Is the locking system integrated with the alarm? 8. Is the site perimeter regularly inspected? 9. Are “NO TRESPASSING” signs displayed prominently along the perimeter? LIGHTING AND SURVEILLANCE YES NO 1. Is there sufficient lighting on the construction site? 2. Is there a dedicated staff member assigned to check if the lighting is working properly? 3. Is the site protected by CCTV cameras? 4. Are there signs posted on site indicating the presence of security cameras? 5. Are there motion detection lights installed on-site? INTERNAL CONTROLS YES NO 1. Is there a policy on employee theft? 2. Are employees aware of the policy? 3. Are employees required to check in and check out company properties when using them? 4. Are staff members encouraged to report suspicious activity? 5. Is there a hotline employees can call to report security lapses and breaches? SITE VISITORS YES NO 1. Are visitors checking in and out? 2. Are vehicles entering and exiting the site recorded? CYBERSECURITY YES NO 1. Are the construction site’s documents and other sensitive data stored in the cloud securely? 2. Does the company have a strong password policy? 3. Are asset-tracking data accessible online? 4. Are confidential documents and data regularly backed up? 5. Are employees well-informed about current cyberattack methods such as phishing? Security is a serious business in construction. Because of the dangers already present on your construction site, a lapse in security can have devastating effects on your business’s operations. Not only do you risk losing money in a security breach, but more importantly, you also risk endangering the lives of your site’s personnel and third parties. Business owners and project managers need to make a concerted effort to educate employees about security and double down on their best practices for protecting their sites.
Kurt Takahashi, the new CEO of Pelco, says he will provide collaborative leadership to help build the Pelco team, work together hand-in-hand with team members, remove barriers and lead the company forward. He brings industry experience and relationships to the new post that will translate into new opportunities. Takahashi joins Pelco from AMAG Technology, where he served as President for the last couple of years. Earlier, he had stints at ADT, Tyco and Quantum Secure, where he was Global Vice President of Sales and Marketing. “This was an opportunity to join a brand that has deep, rich and far-reaching history,” says Takahashi. “I couldn’t resist the opportunity to come into a company such as Pelco and be able to make a difference.” Improving the fundamentals Takahashi acknowledges that Pelco has slipped in the last 10 years from its position as a market-leading brand. To address the situation going forward, the company must “improve fundamental things,” he says. Those fundamentals include keeping the customer first, putting the right people in the right roles, and executing technical support well. Keeping the customer first, putting the right people in the right roles, and executing technical support well “We have to provide customer service from when we receive an order, to acknowledging it, to processing it and shipping the order,” says Takahashi. “Another piece is to deliver revisions to a product in a faster time period and introduce new products to the market in a timely way. In terms of market presence, we learn that people haven’t really heard from Pelco in a while. We have to get in front of integrators and consultants more aggressively than we have in the past.” “It’s up to us to prove that we belong and can sustain and support customers moving forward,” he adds. “We will get new opportunities, but we will need to execute them. If we do that, we will grow.” Brand optimism Takahashi sees more reasons for optimism. “In spite of the problems, we are a big company with thousands of customers, a massive footprint, 10 offices around the world and people in over 40 countries. We are a strong, known brand around the world. These are a great foundation to grow from; we just have to execute better.” These are a great foundation to grow from; we just have to execute better Pelco’s new parent company, Transcom Capital Group, was another reason Takahashi was attracted to the position. He says Transom is led by “amazing professionals” that specialise in “transformational culture and how to diffuse best practices in an organisation.” At Pelco, Transom has already led surveys, workshops and focus groups throughout the organisation to create a vision, mission and values covering how the company wants to present itself in the market. From those values will emanate new process and policy improvements to move the company in the right direction. New visions and missions The company’s new, collectively developed vision is “to make the world safer.” The mission is “to deliver distinctive video solutions and world-class customer experiences.” The company’s new, collectively developed vision is “to make the world safer.” The company’s culture is built on six values: innovation and excellence, customer focus, integrity, respect and recognition, collaboration, and ownership. “We believe this is what will help drive our culture moving forward, and it’s the mindset of all of us as one team with one goal that will give us something to be proud of,” says Takahashi. “As we move into the new era of Pelco, you will see excitement internally and externally,” he adds “Everybody’s really eager to see Pelco come back and be a significant player.” Three horizons to success The idea is to look inward and improve on the current, successful product lines Takahashi sees three horizons that summarise the company’s path to future success. The first horizon is to focus on the fundamentals of what the company does today. The idea is to look inward and improve on the current, successful product lines, such as the VideoXpert video system and on-board video analytics. The second horizon will be to look at ways to advance the current feature set, whether “to build, partner or buy.” Building partnerships will be part of that success, such as the partnerships they are already building with Briefcam and Anyvision. The third horizon will be to expand their innovation, based on feedback from end users, dealers and consultants. “I want to get very deeply connected with our customer base,” says Takahashi. “Are we on the right path? Should we explore other partner relationships? We need to bring those minds together to expand our vision.” The focus should be on solving three business problems – mitigating risk, ensuring compliance and saving money. Looking ahead to ISC West in the spring, Takahashi expects Pelco to emerge as a more proactive company that is eager to engage. “We have a lot of stories to communicate, and we have not been as active as we should,” he says.
It is an exciting time at German intelligent video company MOBOTIX, which has launched a next-generation platform that builds on their legacy of video at the edge while opening up the system to third-party partners that can build even more capabilities. MOBOTIX unveiled the new M7 platform and M73 camera at the MOBOTIX Global Partner Conference in Mainz, Germany, in October. MOBOTIX M7 is a powerful, decentralised and secure modular IoT-video system based on deep learning modules. The feedback has been “overwhelming,” says MOBOTIX CEO Thomas Lausten. The new technology will also be featured in the United States at the 2020 MOBOTIX Partner Summit in Hollywood, Fla., in January. A different video surveillance "What you see is a different way of doing video surveillance,” says Lausten. “Our focus on the edge is the difference between us and other companies.” The new MOBOTIX 7 open solution provides an “edge platform” that can be used for a variety of applications, which are provided as “apps” that leverage the platform’s hardware for specific uses, from object detection to face detection to people counting. The new M75 high-end camera incorporates the new platform. The MOBOTIX application programming interface (API) makes it possible for hundreds more apps to be developed over time Currently there are 19 apps available to empower various applications, and availability of the MOBOTIX application programming interface (API) makes it possible for hundreds more apps to be developed over time. If a MOBOTIX partner creates a new app for a specific project, “now he can use it not just for one project but can put it in the app store and sell it all over the world,” says MOBOTIX CTO Hartmut Sprave. Field Programmable Gate Array The new MOBOTIX platform uses Field Programmable Gate Array (FPGA) integrated circuits that provide flexibility and versatility to be adapted to a variety of needs, from deep learning, to higher resolution, or to use with a variety of sensors, such as color, black-and-white or night vision cameras, temperature sensors or microphones. “We can literally include any sensor requested by the market,” says Lausten. The new camera can also be used for age analysis, crowd management or traffic analysis. It can even be used for fire or biohazard detection, incorporating thermal sensors and deep learning. MOBOTIX have added to their legacy of video with a next generation platform Partnerships MOBOTIX developed its new platform in conjunction with Konica Minolta, which owns a majority share of the German manufacturer. The combined knowledge of the two companies created the new platform, with most of the engineering done in Germany. Konica Minolta provided an object detection algorithm, for example, and deep learning capabilities that are being used with the cameras. The two companies are also developing the business together. “They are rolling out our technology on their website throughout the world,” says Lausten. “We are basically part of a global development organisation.” MOBOTIX developed its new platform in conjunction with Konica Minolta The new platform is also completely compatible with legacy MOBOTIX systems: “We have added what we need to what we have,” says Lausten. Cybersecurity is a top priority for MOBOTIX. “With our camera, everything is under our control, every single line of code, and we do all the penetration testing and everything is safe,” says Sprave. In fact, MOBOTIX won the French "Trophée de la Sécurité 2019" Gold Award in the cybersecurity category for the MOBOTIX Cactus Concept, which refers to the fact that all the modules in the MOBOTIX system have “digital thorns” that protect them from unauthorized access. End-to-end encryption is used with no blind spots. Driven by cybersecurity Stronger cybersecurity and a focus on edge devices makes MOBOTIX inherently more cybersecure than a system of networked low-cost cameras, each of which could present a possible cyber-vulnerability. Stronger cybersecurity and a focus on edge devices makes MOBOTIX inherently more cybersecure The flexibility of the MOBOTIX platform expands its utility beyond security to include broader business functions. For example, the same camera that can detect criminals with face recognition can track where people are moving in a retail store, and even analyse age or demographics of customers to track buying patterns. “Cameras are required to think and process at the edge, and that is where we see a lot of focus going, driven by cybersecurity,” Lausten says. Lausten sees opportunity for even faster growth in the U.S. market, where they already have 30 or 40 partners. In the near term, there will be large opportunities provided by the U.S. trend toward “Chinese skepticism,” and cybersecurity concerns that have plagued the lower-cost Chinese imports. MOBOTIX products are proudly “Made in Germany.”
Nigel Waterton recently joined cloud video company Arcules to lead the sales and marketing efforts as Chief Revenue Officer (CRO). He brings to the task the benefit of 22 years of experience building and managing large, high-growth technology organisations. Waterton joins Arcules from Aronson Security Group, an ADT Commercial Company, where he served as Senior Vice President of Corporate Strategy and Development. We caught up with the new CRO to discuss his position and to reflect on how industry changes are impacting integrators and manufacturers. Q: What fresh insights do you bring to Arcules from your previous positions? Waterton: Generally, most manufacturers don’t understand the business model of the integrator. And if they do, their programs don’t necessarily help achieve their goals. Since most manufacturers use integrators to get to the end user, they are often disconnected from truly understanding the customer, their organisation’s business and its impact on the value of the security program. In my previous role, I spent most of my time bridging the gap between these two worlds. It gives me a great platform for understanding how to achieve that with Arcules. Q: How is ‘Chief Revenue Officer’ different from your previous jobs? I have the responsibility of driving innovation for the companyWaterton: While the title is different, the ultimate role I’m in isn’t too different from previous roles that I’ve held in my career. I have the responsibility of driving innovation and strategy for the company, as well as serving as a leader for the sales and marketing team and developing a sales and marketing strategy for the company. This position allows me to build on what I’ve learned throughout my career from an end-user and integrator partner perspective and brings that expertise into the fold of this young, fresh, innovative company that’s paving the way for cloud-based innovation in the marketplace. Q: Is there an industry-wide ‘culture clash’ between the IT-centric nature of cloud systems and the physical security market? How can it be managed? Waterton: Adopters from the IT and physical security worlds are a little at odds over the software-as-a-service (SaaS) offerings as a result of a disconnect with how the cloud is defined in both spaces. A lot of people and companies are creating their own notion of what cloud and SaaS mean. And without a common nomenclature in place, there is a lot of confusion among all users. Similarly, there is a clash among integrators around how to monetise the SaaS offering. This gap can be closed through increased awareness, education and the reiteration of how ubiquitous the cloud already is in our everyday lives. Q: From the integrator perspective, what is the impact of a transition to a cloud/SaaS model on how revenue is managed in the increasingly service-oriented security market? Waterton: Transitioning to a cloud/SaaS model shifts the mindset of the integrator significantly, as the focus changes from project-centric to more customer service-based impact. Becoming more service-minded creates a greater awareness of what the client’s needs are on a day-to-day basis and how that can be improved over time. When operating with a per-project focus, it can be difficult to create a more long-term impact on an organisation. With a cloud-based, service-oriented model, integrators now have the ability to manage client expectations in real-time, which greatly increases their value proposition. Q: What about from the end user perspective? Waterton: There are so many benefits from the end user perspective, including the ability to remove the process of a large investment in capital expenditures (CapEx) and shift to a more manageable, predictable operational expenditure (OpEx). Not only does this allow organisations to adjust as needs change; it also prevents being locked into a long-term solution that might not be able to move with the speed of the company as it scales. That being said, the main benefit is the ability of SaaS/Cloud services to drive innovation and introduce new features as they’re introduced without additional investment from the end user. Q: What impact does the recurring monthly revenue (RMR) model have on the operations/management/cashflow of a supplier/manufacturer company? Waterton: Traditional manufacturers struggle with the introduction of a SaaS modelTraditional manufacturers struggle with the introduction of a SaaS model for many of the same reasons integrators struggle. They must sell the board and possibly their investors on a new valuation model as well as revenue recognition model. That is constraining their innovation in the market. Oddly enough RMR from a manufacturer’s perspective is very similar to the integrator model in that cash flow is more predictable in nature. An RMR model allows a company to grow strategically and innovate constantly, expanding and adjusting to cater to client needs on a daily basis while also providing the ability to look ahead and ensure we’re meeting the needs communicated to us in the market now and into the future. Q: What will be the biggest challenge of your new position at Arcules (and how will you meet the challenge)? Waterton: One of the biggest challenges we’re seeing — and one that will have a significant impact on my role — is the challenge of market adoption of SaaS/cloud services, as well as the awareness about why cloud is a significant part of the future of the industry. There’s also an opportunity to shift the conversation within Arcules from tech-focused outcomes to becoming practitioners of risk-based outcomes. We have to focus on the risk model for organisations, not technology. If we truly understand the risks to the organisation, the tool will become apparent. Answering the questions: Why does a retailer lose product? Why does a facility experience vandalism? We have to understand the sociology of it because that’s how we can address what the service does in the marketplace. Q: Taking the various elements into consideration, what will the ‘physical security industry’ look like five years from now? Waterton: In sum, wildly different. It’s much different than what it was five or even 10 years ago, and with each leap, the industry has moved forward. Products are maturing, bandwidth is improving and the knowledge that we have is exponentially more advanced. There is increasing use of outside perspectives aimed at shaking up the ‘this is how it has always been done’ mentality that many organisations have suffered from. It’s going to look very different five years from now, and cloud-based initiatives will be the key to the success of many organisations.
A total overhaul of care and safeguarding measures at Southern Health NHS Foundation Trust’s mental healthcare facilities was required following historic failures, including preventable deaths in 2012 and 2013. A root-and-branch reform programme was put in place to improve care, ensure transparency and cut risks. A comprehensive video surveillance solution was sought to underpin these efforts. The first phase project required complete video capture and recording at the Ravenswood House facility for children and adolescents, with further premises to follow in subsequent phases. Affordable surveillance system The surveillance system not only needed to cover all areas of the site but also needed to be affordable, secure against cyber-attacksSouthern Health had a critical need for continuous video evidence capture in all areas at Ravenswood House, in all lighting conditions, without blind-spots. The primary objective was to use the recordings of interactions with patients to improve standards of care, with clinical staff reviewing how incidents are handled, and protecting staff in the event of accusations of mistreatment. Because vulnerable young people are being cared for, any allegation of mistreatment requires that the staff involved are removed from front-line care duties pending investigations, therefore the ability to find and present video evidence quickly is vital. The surveillance system not only needed to cover all areas of the site but also needed to be affordable, secure against cyber-attacks in compliance with NHS requirements, quick to install – as the hospital had to remain in constant use – and easy for clinical staff to use as well as security specialists. Installation of 12MP Super Fisheye cameras The 12MP Super Fisheyes benefit from IDIS’s Smart Failover protection, which ensures continued recording even during network instability or drop-outHigh specification IDIS video technology was identified as the best for the project following a detailed on-site comparison which demonstrated its superior picture quality and ease-of-use. Specialist integrator ISD Tech was brought in to install more than a hundred IDIS 12MP Super Fisheye cameras. These units allow affordable, comprehensive area coverage, typically doing the equivalent job of three or four PTZ cameras. The result is lower installation fees, a reduced maintenance burden and affordable operation, recording the full scene without the need for an operator 24/7. The 12MP Super Fisheyes also benefit from IDIS’s Smart Failover protection, which ensures continued recording even during network instability or drop-out. And IDIS’s Korean-made technology uses proprietary protocols (not off-the-shelf) that makes it fully network-secure, allowing it to be linked to local LANs without the risk of system hacking, which is a key consideration for any IP surveillance solution. Easier and less costly installation The impact on staff is huge when they can’t work in the wards, so this speeded-up process is really valuable"The IDIS video solution was used to quickly and easily replace a previously-installed IP video system which comprised a mix of equipment from different manufacturers, and in comparison, it is easier and less costly to install, maintain and operate. “This will really assist us with evidence gathering and any criminal process. We can now look at the footage ourselves and quickly determine what happened. And we can email video links to the police and local authority designated officers. The impact on staff is huge when they can’t work in the wards, so this speeded-up process is really valuable,” said Tracey Edwards, Head of Security Southern Health NHS Trust. Following ISD Tech’s successful completion of the Ravenswood House upgrade, 250 more facilities across Hampshire are to follow, including clinics, medium secure units and admin centres.
Like many inpatient health facilities around Europe, the Centre Psychothérapique de Nancy (CPN) in France had a persistent problem with lost physical keys. If a key went missing — lost or misplaced, by a resident or staff member — multiple cylinders in a unit would need to be replaced. The expense in terms of staff time and money was significant, and never-ending. And like many other health centres, CPN turned to Aperio wireless technology for a solution. Over 160 Aperio wireless escutcheons have been installed across the CPN premises integrated with the access control system from Delta Security Solutions, most on the doors to patients’ rooms. Now, everyone the ability to circulate freely without needing to carry a cumbersome key. Tracking door security in real time Because the Aperio integration at CPN is online, security staff can now keep track of all door security in real timeBecause the Aperio integration at CPN is online, security staff can now keep track of all door security in real time — which was not possible with the old mechanical master-key system. If a resident loses their credential, facilities staff simply cancel it instantly and reissue another, ensuring security at the site remains intact. Some dorm-style rooms at CPN have multiple beds; in these, Aperio escutcheons secure cupboards for every inpatient, so their personal belongings are kept safe without physical keys or needing to remember PIN codes. The old key-operated safes have been removed, saving CPN the recurring cost of re-keying or replacing safe locks. Securing pharmacy and medicine store The Aperio H100 handle packs the power and flexibility of Aperio wireless access control into one slim interior door handle“Previously when a unit key was lost, we would have to change every cylinder it opened — which for some keys would be very expensive,” says Cédric Marchal, technical services engineer at CPN. At CPN, Aperio devices also secure areas where residents are not permitted, including staff rooms, offices and sensitive zones like the pharmacy and medicine store. Alongside the escutcheons deployed at CPN, the Aperio device range includes online and offline Aperio cylinders; an online security lock; a wireless lock for bringing server racks and cabinets into the same access control system as doors; and the new Aperio H100 handle, which packs the power and flexibility of Aperio wireless access control into one slim interior door handle. Every year since 2011, CPN have budgeted for an expansion in their Aperio system. Every year, more doors at their site are covered — enhancing the safety and well-being of patients. Enabled by Aperio wireless access control technology, the upgrading process continues. Learn more about Aperio and visit: https://campaigns.assaabloyopeningsolutions.eu/aperio
It was over a century ago that Charlotte Hungerford Hospital (CHH) was founded, as a gift by industrialist Uri T. Hungerford. The vision was to create a community hospital that would serve as a beacon of hope and a place of comfort for the ill and injured. 100 years later, that same community spirit has helped CHH evolve into a vibrant, independent, affordable healthcare network that delivers a comprehensive range of healthcare programs and services for over 100,000 lives in Northwestern Connecticut. A challenging safety diagnosis Avigilon has made us more efficient as we don’t have to spend much time sifting through large amounts of video” Charlotte Hungerford Hospital prides itself on supporting patient and staff safety in all hospital areas and locations. Several years ago, they found themselves with an outdated security system that lacked quality video coverage and recording capabilities. CHH struggled with reliable video playback and faced frequent system crashes. As a result, the hospital’s security operators were often unable to provide accurate evidence during forensic investigations and many liability claims and hospital incidents went unresolved. CHH needed a cost-effective, comprehensive security solution that could protect patients and staff across multiple locations while still being flexible enough to scale with the hospital’s growing needs. Avigilon AI & analytics technology With a desire to improve its legacy security system, CHH looked to Avigilon’s advanced artificial intelligence (AI) technology and video analytics to meet their security needs. CHH began a multi-phase upgrade that included installing over 100 Avigilon cameras with self-learning video analytics, deploying AI-based Avigilon Appearance Search™ technology and using impulse radar technology with the Avigilon Presence Detector (APD) Sensor. Avigilon Appearance Search technology – a sophisticated deep learning AI search engine – helps CHH quickly locate a specific person or vehicle of interest across all cameras both inside the hospital and care centres as well as outside parking lots. This technology provides CHH’s operators with enhanced situational awareness, enabling fast event response and helping to save time and effort during critical investigations. To protect areas of the hospital where cameras cannot be installed, CHH installed the APD sensor, a discreet impulse radar device with self-learning radar analytics that scans, learns, and continuously adapts to its environment. Avigilon Presence Detector sensors Our Security Department’s mission at Charlotte Hungerford Hospital is the safety of our patients, visitors, and employees” Capable of detecting persons who aren’t moving or are hidden, the APD sensors help improve situational awareness for CHH staff, and are used in areas where cameras are not permitted, such as restrooms or change rooms. When integrated with Avigilon Control Center (ACC) video management software, APD sensors alert CHH operators of human presence while still maintaining privacy. Avigilon H4 cameras were used throughout the hospital to provide exceptional image quality and built-in self-learning video analytics, which provides accurate detection and notification of movement of people and vehicles. CHH also deployed HD Multisensor cameras which provide up to four camera views per camera installation, using only one camera license and network drop. This allows CHH’s staff to efficiently cover all angles in order to detect, verify, and act on potential security events across the hospital’s premises. Avigilon H4 and HD Multisensor cameras At the core of CHH is a desire to help the community and still serve as the beacon of compassion it was founded to be 100 years ago. With these values in mind, the hospital’s mission when it comes to security is the safety of patients, visitors, and employees. Avigilon’s AI solutions have helped achieve this by moving the CHH system from legacy to advanced and providing effective monitoring around the clock while also helping to create operational efficiencies. Since deploying ACC™ software, CHH’s operators spend significantly less time reviewing recorded video, allowing them to focus on proactive event response. Working with Avigilon, Charlotte Hungerford Hospital has a roadmap for continued growth and exceptional patient safety.
Nowadays, the telecare sector still relies heavily on traditional systems or even analogue systems, which lags behind the proliferation of smart technology in other sectors. Akuvox, with its blockbuster indoor monitor, is tipping the UK telecare sector towards more humane, proactive and intelligent care through a project involving half a million elderly people living in thousands of care homes. Akuvox's customer, a key telecare service provider in the UK, sought to transform its traditional telecare system to address two crucial problems: long response time to emergency calls and limited extensibility in functionality, which hampered the ramping up of its telecare service. Akuvox's solution enabled smooth and HD audio & video communication, which enjoyed <50 milliseconds audio delay. Solutions and benefits Akuvox’s indoor monitor IT82, which enjoys compelling SIP and Android competence, was the silver lining for the customer. It not only delivered stellar user experience for the residents, but also improved their service quality in many ways, by creating a much safer and improved living environment, enhancing the management efficiency and work productivity, and reducing TCO. Surpassing traditional or non-SIP systems, IT82 set off emergency calls in seconds, which is a critical life-saving feature. Moreover, it enabled smooth and HD audio & video communication, which enjoyed <50 milliseconds audio delay. Its expertly-tuned Android OS was easy for consolidating all kinds of routine service via apps, such as paying bills and booking repair appointments, which boosted the amenity of residents’ living and mitigated the risk of accident from their running errands from place to place. In contrast, the original non-Android panel was limited in features, and it was also difficult to introduce new functions. The expertly-tuned Android OS was easy for consolidating all kinds of routine service via apps It is also noteworthy that whether it was configuration, firmware upgrading or software updating, they were efficiently carried out in bulk by auto-provisioning or via Akuvox management software. Simple deployment and management The ‘Contact List’ app allows the seniors to easily make hands-free audio or video calls to the monitoring centre, family, friends as well as neighbours. It is a convenient way for them to spend more time together and acquire a sense of belonging and intimacy. The live camera feed from the rooms of bedridden residents enables remote monitoring in real time Alarm activation is easy, prompt and guaranteed. If elders feel unwell or have a fall, they simply pull the cord connected to IT82, and a call for help is immediately dialled out. Also, connected with various sensors, such as door magnet, smoke detector and infrared sensor, IT82 will emit alarm sirens in case of hazards to urge the resident to take preventative action, whilst automatically issuing an alert to the service centre. The built-in camera of IT82 is a boon to the carers. They are able to see the condition of the elderly and the emergency scene during the call, and guide them to take preliminary self-help. In addition, the live camera feed from the rooms of bedridden residents enables remote monitoring in real time. Why Akuvox? Akuvox is a pioneer in SIP and Android-based intercom solutions. Drawing on 12 years of SIP experience and almost 10 years of Android competence, IT82 is one of the few massively-deployed Android indoor monitors worldwide. It not only delivers stable systems, but also possesses exceptional capability of deep customisation.
Hospitals, medical centres, university training centres, clinics and other healthcare institutions are exposed to legal liability, ethical concerns and are subject to litigation and lawsuits, as well as changing regulation worldwide. Facilities have drugs and medical equipment onsite, making them a tempting target for crime. Healthcare industry challenges At the same time, aging populations in developed nations will drive increased demand for patient treatment. Rising populations and economic growth are naturally driving healthcare expenditures higher in developing markets. The frequency of physician, medical service provider, and hospital/clinic visits are all likely to rise considerably in the future in both developed and emerging markets. All of this drives the need for video surveillance for security and for active medical treatment activities. Arecont Vision megapixel cameras are deployed by healthcare facilities of all sizes and types around the world to increase the quality and coverage of video while driving down costs of installation and ongoing operation. Arecont Vision deployment examples Arecont Vision IP megapixel camera technology, both single-sensor and multi-sensor products, has been proven around the world for a variety of healthcare sector needs. Entrances and exits to buildings, grounds, parking structures, car parks and facilities Office areas, emergency rooms, nursing stations, treatment centres, clinics, operating rooms, procedure rooms, morgues and patient wards Pharmacies, drug storage areas, records storage, store rooms, laundry Public areas, reception, lobbies, hallways, cafeterias, kitchens, retail areas Protection from slip-and-fall, workman’s compensation, malpractice, lawsuits and other litigation and compliance Perimeter, parking surveillance and license plate recognition Facial recognition, people counting, movement monitoring Access control and staff identification Visitor, patient and staff safety What Arecont Vision’s healthcare customers say “Due to the exceptional resolution provided by Arecont Vision’s megapixel cameras, and the deployment of several panoramic cameras, we have easily expanded our coverage capabilities using fewer cameras with outstanding results." The performance of our new surveillance systems has helped us to improve overall security. It has been a win-win situation for Virtua" "The performance of our new surveillance systems has helped us to improve overall security. It has been a win-win situation for Virtua,” said Paul M. Sarnese, System Safety Director, Virtua Health “Performance sold us on Arecont Vision megapixel cameras. We are using the video surveillance system to look for recorded video of suspicious persons after a description is given. We are also using it to review slip-and-fall complaints and to address issues of employee accountability,” said Michael J. Matroni, Emergency Preparedness and Security Manager, Sacred Heart Health System. “The quality of Arecont Vision cameras more than satisfies our requirements for image quality. The system is working very well for us and Arecont Vision is extremely responsive to our needs.” "The International Hi-Tech Healthcare Park will be the first integrated healthcare development in Vietnam to provide a comprehensive healthcare environment employing high tech medical equipment and a professional medical staff. Our new video surveillance system is an important element of that environment," said Lai Voon Hon, General Director of Hoa Lam-Shangri-La, Vietnam
The Savelberg nursing home has implemented smart domotics to provide elderly people affected by dementia with a wider range of movement. Depending on individual abilities, residents can move freely within three living zones. Savelberg has chosen the Conview Care solution from Leertouwer, which uses MOBOTIX cameras. Integrating residential and care services Savelberg in Gouda is part of Zorgpartners Midden-Holland. Zorgpartners is a full-service organisation offering diverse residential and care options for elderly people in the Central Holland region. A lot of attention is paid to integrating independent living and care provision.Conview Care is a complete care solution for organisations that wish to improve their processes with the help of technology One of the fifteen centres, Savelberg is managed by Irene Feenstra, who said: “We have been investing for years in care for elderly people affected by dementia in order to increase their quality of life. In late 2014, prior to commencing the planned renovation of two sections that house elderly people affected by dementia, we started looking for a new call-for-assistance system. "Zorgpartners Midden-Holland have been using the IQ Messenger communication platform for some time, which is one of the reasons why, after comparing several solutions, we decided on Conview Care from Leertouwer.” Conview Care is a complete care solution for organisations that wish to improve their processes with the help of technology. It stands out in the market due to its open integrability, vendor-neutral technology, and ease of management. Video and audio care solution As soon as a resident ventures outside their allowed living zone, the care givers are notified through a message on their smartphone" "Here at Savelberg, the care solution includes video surveillance, sound and motion detection and electronic wristbands", says Jasper Coppes, Care & Technology specialist at Leertouwer. "This combination automatically informs the staff if one of the residents exits the approved living zone. "High resolution Q25 MOBOTIX cameras function as smart video and audio sensors. In addition, an infrared ring developed by Gold-IP is provided thus allowing for night-time surveillance. This naturally happens with the consent of the customers or their direct family, and without saving any images." "Each residence is equipped with a smart sensor with camera which automatically sends a message once a resident gets out of bed," says Feenstra. "If the person returns to bed after going to the toilet, there is no problem and nobody needs to go and check on them. If said resident needs help, the care giver in charge notices immediately, enabling them to react adequately." 24/7 wander detection Using the Conview Care solution, Leertouwer has created three living zones for Savelberg, allowing for 24/7 wander detection. The innermost zone consists of the floor where elderly people affected by dementia live. Within this zone, they can move with a greater feeling of freedom, as the previous boundary using air-lock doors has been removed from near the elevator. The second living zone consists of the entire building with nine floors and all shared areas, while the third zone has an additional open terrace and garden. "Since we removed all physical boundaries our dementia patients have visibly thrived," says Feenstra. "As soon as a resident ventures outside their allowed living zone, the care givers in charge are notified through a message on their smartphone. If a resident leaves the outermost zone and thus our premises, we can immediately bring him or her back.”We plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years." New domotics give more freedom Although Feenstra prepared a business case for the new solution in late 2014, the greater freedom for all residents and the staff are more important than financial savings. "Our employees no longer need to do unnecessary night-time rounds which may disturb the sleep of residents, but can nevertheless immediately intervene if there really is a problem. Moreover, they feel that the new domotics ensures a lighter and happier atmosphere in the ward, which helps them enjoy their work more. "Approximately 40 flats over two floors have currently been equipped with a MOBOTIX Q25 camera connected to Conview Care. Until now, they have been working flawlessly. Implementing them was easier than expected and our care givers are also remarkably enthusiastic about and happy with them. They perceive it as a new way of working which increases the well-being of our residents. "Given these positive experiences, we plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years."
Round table discussion
Delivering on customer expectations is a basic tenet of success in the physical security market. However, meeting expectations may be an elusive goal, whether because customer needs are not communicated effectively or because equipment doesn’t perform as promised. We asked this week’s Expert Panel Roundtable: what if a customer expects more than a security system can deliver?
Public spaces provide soft targets and are often the sites of terrorist or active shooter attacks. Public spaces, by definition, require easy accessibility and unrestricted movement. Given that openness, what security technologies can provide real results? We asked this week’s Expert Panel Roundtable: How is technology innovation impacting the security of public spaces?
The role of video surveillance is expanding, driven by all the new ways that video – and data culled from video – can impact a business. As a growing population of video cameras expands into new fields of view, we asked this week’s Expert Panel Roundtable: What is the most unusual application of surveillance cameras you have seen recently?