AlgoSec, a provider of business-driven security policy management solutions, announced it has signed a technology collaboration agreement with Microsoft to offer interoperability between the AlgoSec Security Management Suite and Microsoft Azure Firewall to support central security management. AlgoSec’s new solution will allow an intuitive and effective central management capability for Azure Firewall, Microsoft's new cloud-native, firewall-as-a-service. Azure Firewall customers will...
Aqua Security, global platform provider for securing container-based and cloud native applications, has announced version 3.5 of its cloud native security platform, which now protects a wide range of cloud native technologies, including applications using serverless functions. Customers can deploy end-to-end security to establish a consistent policy enforcement layer spanning container, serverless containers (such as AWS Fargate) and serverless functions (such as AWS Lambda). Aqua CSP v3.5 In...
Pivot3, global provider of security, Internet of Things (IoT) and hybrid cloud infrastructure solutions, has announced the introduction of the Pivot3 Architect and Engineer (A&E) Program. This initiative will provide architects, engineers and consultants with the resources and support needed to make intelligent decisions when specifying infrastructure platforms at the core of enterprise-class IoT, video surveillance and security solutions for their clients. Pivot3 A&E Program The Pivo...
BeyondTrust, the pioneer in privilege-centric security, announced that the company has been named as McAfee’s Security Innovation Alliance (SIA) Partner of the Year winner. This news comes on the heels of last year’s award as Runner Up for McAfee’s SIA Most Innovative Partner of the Year. The award was announced at the McAfee MPOWER Cybersecurity Summit in Las Vegas on October 16. “We’re honoured to be recognised for our continued work with the Security Innovation...
Arecont Vision Costar, the provider of network-based video surveillance solutions, announces the selection of Brian White as Regional Sales Manager for the Great Lakes Region. The company, a new business unit of Costar Technologies, Inc. (OTC Markets Group: CTSI), was launched on July 13th, 2018 and is expanding its sales and support across the Americas. “Brian brings nearly two decades of senior-level sales experience in security and cloud computing to our customers in the Great La...
Avigilon Corporation, a Motorola Solutions company, announced that Avigilon Blue, its cloud platform for video surveillance, is launching in Canada. The Avigilon Blue platform is a secure end-to-end solution that enables security integrators to deliver analytics-driven video surveillance as a service. It features patented self-learning video analytics technology that is compatible with both legacy Avigilon and third-party ONVIF compliant cameras. Powerful and easy to use, the platform enables...
Hikvision, the global supplier of innovative video surveillance products and solutions, exhibited the latest AI products and technologies at 2018 Security China. More than 1,000 organisations participated in the exhibition which attracted a diverse audience of global distributors, integrators, IT professionals, technology enthusiasts and consumers to join the conversations about solutions around AI, intelligent security, cloud and other mega trends. At the show, Hikvision announced the release to the Chinese market of its AI Cloud framework including platforms for AI Applications, Resource Management, Operations and Maintenance Services. Hikvision is working closely with eco-system partners on AI Cloud network infrastructure, platform services and application interfaces. A 3D camera with the capability of 3D face modelling, which can prevent spoofing attack of photos, video and masksExhibiting various cameras In the product area of the exhibition, Hikvision showed its latest, core technological breakthroughs and products including: A 3D camera with the capability of 3D face modelling, which can prevent spoofing attack of photos, video and masks, and improve the comparison of facial features and side face; A demo model of 64MP PanoVu camera that adopts integrated design, panoramic images by an eight-sensors patchwork to support 360 ° panoramic monitoring, as well as simultaneous panoramic and close-up pictures; A deep learning-based thermal imaging camera for effective fire detection and with algorithms for behaviour analysis and accurate face temperature measurement. Intelligent solutions for public security In addition, Hikvision showcased its intelligent solutions for public security and commercial applications, like safe cities, intelligent transport systems (ITS) and smart retail with more than 20 scenario-specific intelligent solutions on display. One example was the ITS solution, which has the capability to analyse video feeds, learn traffic behaviour and support management of traffic flow, congestion and incidents. Visitors could also see a wide range of innovations and products for new Hikvision enterprises, such as smart home products (EZVIZ), industrial automation (Hik Robotics), automotive electronics and intelligent storage.
With smart city projects on the rise across Thailand, international security brands have converged at the 6th edition of Secutech Thailand in a bid to connect with regional buyers and project owners. Stricter fire and safety regulations enacted by the government have also led to heightened demands for fire and safety equipment, which will be a popular product category during the show. The high demand has translated into an expansion in show scale at Secutech Thailand, which continues its year on year growth. Across 7,000 sqm of exhibition space at the Bangkok International Trade & Exhibition Centre, over 250 brands are exhibiting, which represents a jump of 10% from the previous edition. International exhibitors “Visitors to this year’s Secutech Thailand will find products and solutions that are fit for the new age of security,” said Ms Regina Tsai, Deputy General manager of Messe Frankfurt New Era Business Media Ltd. “As is the case across Asia, smart and safe city is a hot topic in Thailand and we are expecting a large number of government and commercial sector stakeholders to pass through the doors over the coming days to source and learn about new technologies for this sector. The technological barriers to entry for suppliers in the sector are extremely high, particularly with regards to artificial intelligence and IoT technology. For this reason, we are glad to be hosting a mix of international brands with strong technological pedigree that can fulfil the requirements of regional buyers.” The fair offers exhibitors with an excellent opportunity to meet with potential clients to discuss their requirements The international line-up of brands is expected to attract high numbers of visitors to the fair, which welcomed a record 8,326 trade visitors at the previous edition. Some of the most notable companies at the show include Dahua, Full Enterprise, Great Lite, Hikvision, Hip Global, Jvckenwood, Konica Minolta, Naffco and Zkteco. Many of these companies offer IoT based solutions that can be customised to meet the unique needs of end-users. The fair therefore offers them an excellent opportunity to meet with potential clients to discuss their requirements. Concurrent events Although smart city is a central theme of this year’s show, there is also plenty on offer for stakeholders from other important fields of security. A wide range of products for smart home and building, information security and fire and safety are on display at three concurrent events: Fire & Safety ThailandAllows the market to source and gain insights about video smoke alarms, water mist systems, early suppression fast response fire protection, and alert and rescue equipment for mudslides and floods. SMAhome ThailandReturns to Secutech Thailand following a successful debut in 2017. The applications of products on display at the event range from residential complexes to commercial real estate such as smart offices and smart buildings. Members of the hospitality industry can also find a range of smart IoT solutions at the event. Info SecurityA new addition to the show, this concurrent event addresses the security challenges that have risen from increased digitisation. This includes IoT security, mobile security, cloud security, risk remediation and network & endpoint security. Distinct themed pavilions IoT opportunities are to be mapped out in fringe programme alongside fire and safety challenges There are also four distinct pavilions at the fair showcasing products with applications for smart city, smart home, smart living and smart building. The smart city theme is explored at the DEPA Smart City Pavilion as well as at two international pavilions from Singapore and Taiwan. The Singapore pavilion, which is a new addition at this year’s show, is hosting a selection of smart sensors, smart access control systems and video smoke alarms, while the Taiwan pavilion mixes solutions for smart city alongside products for smart traffic control, smart home, smart living and emergency exits for fire and safety. The Z-Wave Pavilion, meanwhile, is housing smart home devices that utilise the Z-Wave wireless communication protocol. IoT opportunities are to be mapped out in fringe programme alongside fire and safety challenges. IoT-based smart communities Thailand’s position as a maturing market for security products means that there is high appetite for sector specific information among regional stakeholders. A series of informative fringe events are being held during the fair to fulfil this need, and to also uncover the trends that can solve local challenges. IoT technology has great potential to be implemented in cities across Thailand and can be readily adopted in new infrastructure projects. The Real Estate and Partnership Association will host the ‘Realtech Seminar: IoT for Smart Property’ to highlight these opportunities and the associated challenges. The seminar will delve into the complexities of the Building Internet of Things (BIoT) and address ways in which the BIoT can be used for predictive maintenance in commercial buildings. The hot topic of IoT based smart communities will be another discussion point during the seminar. Data and smart entrance technologies The Hotel Security Association of Thailand will host the ‘What IoT Means to Hotel Security’ seminar during the fair Thailand’s hotel industry can also stand to benefit from implementing IoT technologies. The Hotel Security Association of Thailand will host the ‘What IoT Means to Hotel Security’ seminar during the fair to address this theme. The seminar will include case studies and presentations about opportunities for data and smart entrance technologies to improve hotel security. Meanwhile, the ‘Thailand Mayor’s Summit’ will bring together urban developers and city leaders to discuss the technologies that are needed to develop smart cities. The summit will host two panel discussions exploring this subject alongside the topic of sustainability. Challenges of increased urbanisation While the fair’s programme of fringe events places a spotlight on the prospects for IoT implementation and smart city development, it will also address the challenges that are emerging from increased urbanisation. The aptly named ‘The Challenge of Fire & Safety in High Rise Buildings’ seminar will focus on such challenges through a panel discussion. The event will also outline the most up-to-date best practices for fire and safety as well as new innovations for emergency response situations. Safety and security are increasingly important basic needs and, therefore, stand for a growing global market. With twelve trade fairs, congresses and forums around the world, Messe Frankfurt brings together demand and supply worldwide with progressive, connected products, applications and services focusing on commercial security and the protection of buildings, spaces and people. The Safety, Security & Fire business cluster offers access to the dynamic markets of the Arabian Peninsula, Asia, Europe and South America.
3xLOGIC, Inc., a provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500™ winner, announced the availability of its portfolio of solutions including infinias access control, VIGIL video management system and TRENDS business intelligence platform into the European market through its sister company, PAC, located in Stockport in the UK. While 3xLOGIC’s solutions have been trusted for many years in North America and beyond, the launch of infinias, VIGIL and TRENDS in the UK represents the first time that the cost-effective, easy-to-use solutions have been made available in Europe, a key new market for 3xLOGIC. Commercial-grade features The launch of the 3xLOGIC solutions meets a fast-growing demand in the European market Whether leveraging cloud or server-based options, 3xLOGIC’s infinias, VIGIL and TRENDS solutions are easy to manage, simple to install and simple to scale, to meet an organisation’s changing needs. “infinias is the original IoT access control system, and it now serves thousands of installations ranging from one to thousands of doors,” said Wayne Jared, VP of Engineering for 3xLOGIC. “Its market-leading design, simplicity, scalability and integration with video have resulted in exponential adoption across all vertical markets including delivering commercial-grade features at a price point for the small-to-medium business market.” Demand in the European market The launch of the 3xLOGIC solutions meets a fast-growing demand in the European market for a solution which is internet-facing with a cloud back-end. These solutions will be available in the UK from November 2018, followed by other European markets in due course, and will be supplied by existing PAC partners who possess the necessary skill set and business model to leverage this exciting technology. Infinias access control is available in four versions: cloud, essentials, professional and corporate, each tailored to specific end user needs and capabilities. Training facility for end-users With an Easy Set-up Wizard to guide users through installation, the application has users up and running in minutes The VIGIL Software Suite provides a powerful, enterprise-grade video management system (VMS) with unrivaled ease of set-up and use. VIGIL Server software is the core program upon which all other 3xLOGIC applications are built. With an Easy Set-up Wizard to guide users through installation, the application has users up and running in minutes. Designed with bandwidth limitations in mind, VIGIL Server utilises 3xLOGIC proprietary RapidStream technology and Substream Motion Detection capabilities to provide high resolution over low bandwidth networks. To support 3xLOGIC’s solutions—infinias, VIGIL and TRENDS—PAC will offer robust after-sales support through telephone and field support engineers based in the UK. In addition, a series of online training courses have been developed to ensure customers can take full advantage of all the features and benefits infinias offers. A dedicated training facility in Manchester will offer hands-on training for end users, while they can also schedule on-site and/or online training to supplement their needs.
Eagle Eye Networks announced it has completed an eighteen-month globalisation project to meet the needs of key global customers. The initiative included: Adding data centres globally to provide wider regional coverage Opening of new Eagle Eye Networks office in Japan and new distribution partnerships in the Nordics and Spain Multi-lingual translations of the Eagle Eye user interface, Eagle Eye Reseller Dashboard and the website Enhanced customer support resources including localisation and increased hours of operation as well as expansion of Eagle Eye University to Europe Eagle Eye’s multi-national customers need a standardised video surveillance solution to streamline operations across their global locations. They also need localised languages and local data centres for their employees and to comply with video surveillance regulations. The Eagle Eye Cloud Security Camera VMS now provides a localized user experience in a global environment. Eagle Eye’s globalisation project included: With the expansion of the Eagle Eye Data Centres, it is easy for companies to adhere to country-specific video storage requirementsData Centres: Eagle Eye added data centres in London, Dubai, and Frankfurt for anticipated growth from Eagle Eye’s channel expansion in Europe and the Middle East. Eagle Eye also dramatically expanded its Montreal and Amsterdam facilities due to increased customer demand. With the expansion of the Eagle Eye Data Centres across the globe, it is easy for companies to adhere to country-specific video storage requirements. Eagle Eye has plans to further expand its data centres in 2019. With a new office in Japan, Eagle Eye will also further expand its business in APAC while the Amsterdam office will keep growing the EMEA region. Eagle Eye User Experience and Website: The Eagle Eye user interface has been localised into seven different languages. Language may be set per user and can be changed under a user’s profile. All notifications, emails, and alerts are sent in the user’s language preference. The Eagle Eye Networks website is now available in seven languages, including Spanish, Japanese, German, Dutch, and French. Eagle Eye Reseller Dashboard: The Eagle Eye Reseller Dashboard is localised into seven different languages, including Spanish, Japanese, German, French, and Dutch. Using this dashboard, resellers can control, configure, monitor, and receive alerts for their customers in the Eagle Eye Security Camera VMS in the language(s) of their choice. Eagle Eye Networks increased its hours of operation and expanded support and training into several new languages Customer Support and Eagle Eye University: Eagle Eye Networks increased its hours of operation and expanded support and training into several new languages. Eagle Eye customer support is available twenty-four hours a day, five days a week, in English, Dutch, Spanish and Japanese. Increased hours of operation, training and localised support provides Eagle Eye customers quicker resolution and an enhanced customer experience. For additional training, Eagle Eye University is now available in English, Dutch, and Spanish due to channel partner demand. Shift from on-site to cloud surveillance “I founded Eagle Eye Networks as a cloud company because I foresaw a shift from on-site to cloud video surveillance,” said Dean Drako, Founder and CEO of Eagle Eye Networks. “We invest heavily in our platform and will continue enhancing and expanding our global infrastructure to support our worldwide growth.” This push toward globalisation is a key part of Eagle Eye’s mission to meet customer needs and delivering added value to its resellers and customers.
Whether you are a veteran in the access control world or have never installed a card reader before, there are always ways to increase profits in the ever-evolving world of access control. The hope is that by considering a few key focal points, you can find ways to increase market share. Whether we are releasing an electronic lock through a simple intercom button or using biometric and multi-authentication based on a database; the tactics for bringing on more revenue is the same. Learning to focus on a few key items can help open up opportunities. Business access controls Understanding vertical markets is a strong strategy for success in increasing your profits with access controlIf you are new to access control, it’s important to determine the right product offerings for your business model and experience level of your team. Mistakes in estimating or installing can be costly and complex. Take advantage of manufacturer training both online and in the classroom for both your sales team and installation department. It’s important to understand the fire and building codes in your area to make sure you design the proper solution for your customers. Furthermore, understanding the products, components and proper wiring can save you money in labour and materials. Today we will look at four focus points: vertical markets, cloud-based access control, technology upgrades, and preventative maintenance and service agreements. These four focal points are simple to implement and can be easily added to your current operation. Vertical markets Understanding vertical markets is a strong strategy for success in increasing your profits with access control. The concept is that understanding a certain vertical and their security needs can increase your sales team’s marketability. If you spend your time focusing on the healthcare industry, for instance, you will see that HIPA requirements open doors for selling access control. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales Having logs of who entered your HR files room or patient records storage is a crucial part of addressing privacy concerns. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales. Another example could be apartment communities or other multifamily dwellings. In this competitive marketplace, these complexes are looking for ways to stand out in their market. Knowing this and being able to offer amenities like secured locks with Bluetooth credentials that tenants can open with their smartphones is a selling point for you and for your customer. Building on each customer you contact within a vertical is like free sales and marketing training. The more you learn from each potential client, the more you increase your conversation starters for the next potential client. Cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of your sales team. A typical card access system often makes the move from the traditional lock and key systems to electronic card access cost prohibitive. This is due to the large upfront costs for a server, software and annual licensing. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The real benefit for the integrator is the reoccurring revenue. By helping our clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for our companies that increase our profitability. Building reoccurring revenue not only provides cash flow but also keeps your name on the top of the minds of your customer and that leads to additional sales. By helping clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for companies that increase profitability Technology upgrades Another often overlooked opportunity is technology upgrades. Training your sales staff and even service technicians to watch out for clients with older technology can reap major benefits. When you bring new technology to your clients, you show another value that you bring to the table. Even if your client isn’t ready to make an upgrade, you can easily plant a seed that will get their minds and budgets rolling. An easy example is a customer with an older intercom door access system An easy example is a customer with an older intercom door access system. This may have met their needs 10 years ago when it was installed, but the office has grown and perhaps an integrated card access intercom system is a great technology upgrade. Bringing this to the customer will once again show that you are the “subject matter expert” and your customer will be more apt to refer you to their friends and colleagues. Another easy way to find technology upgrades is to dig through your ageing client list and build a list of potential targets that you have not visited lately. If you keep records of what was installed previously, it will make it easier to plan ahead and bring solutions to your next visit, saving your sales staff time and again building confidence with your clients. Preventive maintenance and service agreements One thing that sales teams often miss is the opportunity to add service agreements and preventative maintenance agreements. Even if a customer already has an access control system, they may not have a service provider and may be interested in securing a service agreement. Typically, a service agreement can be written to cover all parts and labour or just labour for an annual feeShowing the value of a service agreement is paramount, adding annual or semi-annual preventative maintenance to your service agreement is one way to add value. Inspecting locking mechanisms, request to exit motions and buttons, door status switches, headend equipment, batteries and power supplies, can save your customer from a costly after-hours service call or the inconvenience of a non-functioning access control system during business hours. Additionally, checking computer hardware and software logs for errors can save a customer from a catastrophic failure. Typically, a service agreement can be written to cover all parts and labour or just labour for an annual fee. It is helpful to come up with a percentage of the install value that makes sense so that your sales team can easily quote a service agreement for your customer. Offering several levels of service also opens the table for negotiations. You can offer an “all parts and labour 24/7” or a “parts and labour M-F 8AM-4PM”, as an example. Offering guaranteed response times can also be a marketing strategy. Critical area access management Checking computer hardware and software logs for errors can save a customer from a catastrophic failureA 24-7 facility that has 200 employees moving in and out of critical areas may be a great potential customer for a high-level service agreement with semi-annual preventative maintenance and a guaranteed 4-hour response time. Where a small office that is only open during standard business hours may be better suited for a labour only M-F with annual preventative maintenance inspection. The point is that a creative, intentional, and focused approach to access control can yield the fruit that brings long-term success to your team. Building a plan and learning from each prospect, sale, and installation will develop a process that brings results. Attending a trade specific expo like ESX will give you the opportunity to meet with manufacturers and other integrators that can help you implement a product offering and strategy for success.
Sensory, a provider of speech and vision technologies that enhance the user experience and security of consumer electronics, announces the release of its fourth generation of TrulySecure FIDO Certified multimodal biometric authentication technology. Now smarter, faster and more secure than ever before, the TrulySecure 4.0 SDK boasts a variety of new AI features that cater to today’s smartphones, mobile apps, and IoT devices, including support for 3D cameras, GPU utilisation for authentication processing, new liveness challenges and options for integrating components of TrulySecure into cloud-based authentication systems. With each subsequent revision, Sensory continues to significantly enhance the performance, security and features offered by TrulySecure. Version 4.0 continues the trend by expanding on Sensory’s market-proven face authentication AI performance and accuracy. Facial recognition solutions A common problem with traditional 2D facial recognition solutions is the inability to authenticate users in challenging lighting or no-light scenarios With version 4.0, TrulySecure’s deep learning AI has been trained on a data set that is an order of magnitude larger than the previous generation, which has improved 2D facial recognition accuracy more than 50-percent. A common problem with traditional 2D facial recognition solutions is the inability to authenticate users in challenging lighting or no-light scenarios. The use of an IR illuminator completely eliminates this problem, essentially allowing TrulySecure to see clearly and authenticate users in all lighting conditions, including complete darkness. 3D camera support also increases the robustness of TrulySecure to varying pose angles, making the system more accurate during casual use across a broader range of conditions, and more resistant to spoof attacks. Biometric authentication data processing TrulySecure's support of 3D camera data has been developed in collaboration with pmd Technologies from Germany, the worldwide 3D Time-of-Flight CMOS-based digital imaging technology supplier. 3D cameras from pmd are already integrated into smartphones, robots, cars and AR headsets. Another major update in TrulySecure is the ability to split the biometric authentication data processing load between a device’s GPU and applications processor. To accomplish this, key processor-heavy components of the core TrulySecure algorithm were isolated, streamlined and specially ported to run on a GPU. In testing, it was found that those isolated components of TrulySecure run as fast or even faster on the GPU than on the AP. Moving heavy processing components of TrulySecure from the AP to the GPU allows the applications processor to either prioritise other tasks, or work in parallel with the GPU to cut the amount of processing time required for the TrulySecure algorithm in half. Liveness detection capabilities The first major leap forward from the previous version of TrulySecure is the use of 3D image data for authentication As an added bonus, isolating and streamlining processor-heavy components of the TrulySecure algorithm has opened up a whole new realm of possibilities for porting to other embedded environments in the future. An area of concern for all authentication modalities is spoofing. While previous generations of TrulySecure face and voice recognition featured anti-spoofing and liveness detection capabilities, TrulySecure 4.0 makes spoofing a concern of the past. The first major leap forward from the previous version of TrulySecure is the use of 3D image data for authentication. This allows TrulySecure to not only recognise the user’s face, but the shape and contour of it too – and immediately reject 2D images and videos of the user’s face. Requiring 3D facial imagery serves as an excellent anti-spoofing measure, but not all devices have 3D cameras. For traditional 2D RGB camera applications, Sensory’s TrulySecure now features a face liveness challenge that makes it virtually impossible for anybody but the enrolled user to get in. Cloud-based authentication TrulySecure’s face liveness challenge requires the enrolled user to follow prompts telling them what kind of movement to make in order to be authenticated. Additionally, TrulySecure now features an ‘eyes open’ challenge, that requires the user’s eyes to be open during authentication. Sensory’s technologies have long been the go-to for those looking to integrate powerful AI at the edge, but now TrulySecure can make cloud-based authentication technologies faster, more convenient and more secure. One way that TrulySecure can do this is via its incredibly quick on-device enrollment component for federated authentication. With federated authentication, once a user completes the TrulySecure enrollment process on their device, TrulySecure creates a user enrollment template that can be handed off to the authentication server. Once the template is received by the server, it can be sent to other devices as needed, allowing the enrolled user to authenticate by face on any permitted device or app. Authentication images This mitigates security risks associated with sending photos of a user’s face used for authentication over the internet TrulySecure can also be used to reduce authentication data loads sent to cloud-based authentication systems by moving pre-authentication steps like liveness detection and feature extraction to the edge. TrulySecure’s on-device liveness detection can be used to immediately verify user authentication samples for liveness before sending captured authentication images to the server for processing. Taking it another step further, by enabling TrulySecure’s on-device feature extraction, once the AI detects liveness, it can then immediately convert the user’s facial features into templates (irreversible mathematical data) that can be sent to the authentication server instead of sending multiple images. This mitigates security risks associated with sending photos of a user’s face used for authentication over the internet, and significantly reduces the amount of data sent to the cloud for authentication. Ideal for a wide range of applications, including smartphones, tablets, PCs, personal assistant technologies and robots, Sensory’s SDK for TrulySecure 4.0 face authentication is now available and currently supports ToF 3D cameras from pmd Technologies.
Ping Identity, the pioneer in Identity Defined Security, announced that its Ping Intelligent Identity Platform powers the engine behind HP Identity (HP ID), an enterprise-wide unified identity management ecosystem. The HP ID initiative is designed to up level customer and partner experiences by providing them with a single identity across all of their HP applications, whether in the cloud or on-premises. With a focus on driving customer experiences, HP selected the Ping Identity platform deployed in Amazon Web Services (AWS). This achieved its goal of instituting a single and highly secure identity and access management (IAM) platform across its entire global customer and partner-facing platform. Single sign-on for 150 million customers Ping’s customer IAM platform provides performance and scalability that can keep pace with HP’s continued innovation and growth"The HP ID platform is used by more than 100 business applications and enables single sign-on for over 150 million customer and partner identities across the world, plus thousands more being added each day. Before HP ID, the company was managing more than a dozen separate legacy IAM and authentication systems. User identities were previously housed across disparate data silos, creating a disjointed customer experience. Reinventing customer experiences HP Product Manager Jared Meier sums up the success of HP ID, “Ping’s customer IAM platform provides performance and scalability that can keep pace with HP’s continued innovation and growth. Now, customers have a seamless experience when they authenticate across our digital properties.” “Ping and HP share a common vision of innovation, great customer experiences and technology that makes life better for everyone, everywhere,” added Andre Durand, CEO, Ping Identity. “We’re proud to support HP in reinventing customer experiences through identity.”
Maxxess, the innovative security management and communications solutions, partnered with the Santa Ana Unified School District (SAUSD) to deploy a powerful new security and operations solution that leverages the power of smart mobile devices to maintain comprehensive communications and emergency management operations. Maxxess Ambit, which provides private, two-way, managed messaging and intel on a more personal and intuitive level, received its first wide-scale test during the SAUSD’s annual earthquake preparedness drill called the Great Southern California ShakeOut. SAUSD used Maxxess Ambit as their primary communications solution during the Great Southern California ShakeOut drill “The 2018 Great Shakeout drill was more realistic than in years past,” said Camille Boden, Executive Director or Risk Management for the Santa Ana Unified School District. She further added, “With Maxxess Ambit, our Emergency Operation Center (EOC) was able to receive simulated eyewitness accounts and requests for assistance from multiple staff members at schools across the District. The information with GPS locations provided by Maxxess Ambit came into the EOC rapidly, providing first responders with the specific details they would need if we really had experienced a disaster. The drill tempo was accelerated and provided real-world insight as to what the District could possibly experience in the event of a massive earthquake.” Maxxess Ambit’s “see it, say it” SAUSD used Maxxess Ambit as their primary communications solution during the Great Southern California ShakeOut drill. Maxxess Ambit’s “see it, say it” application kept SAUSD’s EOC fully informed of missing people, dangerous situations, property damage and more during the emergency simulation. This allowed the EOC’s staff to instantly generate various reports and assign the appropriate personnel to respond. One report that came in during the drill was from a school needing to be evacuated, which was immediately assigned to SAUSD’s logistics personnel. Logistics then called the school transportation service and directed them to the correct pick-up spots. The EOC at SAUSD not only took action on reports that came in but was able to anticipate issues resulting from the information collected with Maxxess Ambit. All EOC’s actions were captured for reporting and future audits within Maxxess Ambit. Mass notification During an earthquake scenario, Maxxess Ambit can broadcast a mass notification that will be sent to all users of an organisation During an earthquake scenario, Maxxess Ambit can broadcast a mass notification that will be sent to all users of the organisation, by site, by department or even by selected user groups. This allows emergency personnel to quickly monitor staff status, communicate with staff members using an organised interface, and help first responders act efficiently. As end users respond to the mass alert broadcast, a geo-tag is placed on a map to correspond with each mobile user’s location. Unlike systems that handle only one aspect of communications like a mass texting tool, Maxxess Ambit also addresses longstanding security challenges by transforming the way organisations operate on a daily basis. In a school environment, for example, a staff member can activate a duress report via Maxxess Ambit in the event a meeting is becoming emotional or tense. Real-time chat session The report would appear on the mobile devices of the school’s security team, enabling a real-time chat session while continuously tracking the staff member’s location. This unique combination of features empowers total awareness by making administrators, teachers, staff and students an integral part of the security solution. Maxxess Ambit is a cloud-based solution that does not require a capital investment in any hardware or servers and is deployed like a mobile app with all information logged into the system for compliance and audit purposes.
With a mission to provide and maintain good quality homes for Blackpool Council’s tenants and leaseholders, BCH has won a number of awards and accreditations for housing, repairs, customer services and community projects. The safety and security of residents is a high priority for BCH, which is why it has used products from STANLEY Products & Solutions for many years. During this time the primary system was made up of a GDX5 door entry system, along with an Indigo 1000 access control system, which were fully integrated. “We have a policy of continual improvement in the service we provide,” explains Anthony Walker, Mechanical & Electrical Officer at BCH. “Although the previous configuration performed well, I was convinced that the business and operational benefits of remote monitoring and the cloud could be utilised by upgrading the Indigo 1000 with a PAC 512 access control system.” Innovative remote monitoring platform The PAC 512 devices control all aspects of two secure doors, with up to two card readers installed as entry and exit readers on each doorAn upgraded system was specified for a BCH site comprising 80 blocks. It utilises the existing GDX5 front panels, which have been integrated with the PAC 512 controllers to create a highly innovative remote monitoring platform that can be accessed via a PC, tablet or smartphone. This is achieved using a general packet radio service (GPRS) platform, which is a faster and cost-effective means of connecting remote sites via a mobile network. It provides an enhanced service over traditional mobile/landline telephone connections and makes administration of the system more flexible. The PAC 512 devices control all aspects of two secure doors, with up to two card readers installed as entry and exit readers on each door. Each door also has a programmable auxiliary input that may be used for alarm system integration, and an auxiliary output that enables a buzzer or strobe to activate when security is breached or a door is left open. Email alerts during equipment failure In the event of communication loss, the PAC 512 allows all local functionality to continue until the server connection is restored, while the system features an auto-dial or email alert program that, in the event of an equipment failure at one of the locations, sends a notification so that the issue can be quickly rectified. In the event of communication loss, the PAC 512 allows all local functionality to continue until the server connection is restoredExplaining the benefits of using PAC 512, Andrew Burton, area sales manager at STANLEY Products & Solutions, says, “The cloud revolution has had a dramatic effect on the physical security equipment industry. Its development into access control technology means that not only can a system be managed remotely, specific personnel can even be granted or denied access to certain areas at different times, making it not only good for security but also for health and safety. “Furthermore, in the event of a theft or antisocial behaviour, it is possible to pinpoint exactly who was where and initiate appropriate action, using the live events and reporting.” Remote diagnostics and servicing BCH can also access information via the PAC Residential Cloud – helping to further enhance its remote monitoring operation. Remote diagnostics, technical issues and servicing can be carried out, and it’s also possible to remotely view status, set and unset a system and access an event log. For instance, if someone loses a key fob, BCH can access their information, carry out an authorisation check, let them into their abode and, if necessary, deactivate the missing device. It also allows the incumbent installer to remotely access the system’s software to physically input any special information such as extended door release times for specific residents. Programming key fobs remotely BCH worked with STANLEY to generate reports which show when a key fob hasn't been used for a specific period of timeWith a number of vulnerable residents, BCH worked with STANLEY Products & Solutions to generate reports which show when a key fob hasn't been used for a specific period of time. Anthony Walker comments, “If the report indicates non-use of a fob, we can take measures to deactivate it, and/or can send someone over to check on the person concerned and, if necessary, notify next of kin or the relevant authorities. “In extreme circumstances, we can also remotely open doors to allow access to the emergency services. Having the ability to immediately and remotely program fobs has been particularly beneficial to our customers who previously would have had to travel to our offices for this to be completed - saving both time and money and making best use of our resources.” Seamless migration to cloud With a large number of residents, each with their own key fobs, Anthony Walker was keen to avoid any disruption during the upgrade and wanted to ensure that the process was achieved as seamlessly as possible. Configuring the physical hardware was helped by the installation team’s existing knowledge of STANLEY Products & Solutions’ technology. On-site training was also provided by experts from STANLEY Products & Solutions and, on the very rare occasion when there was a problem, a full support and advice package was available. The use of the PAC Residential Cloud meant that the migration of tenant fob information into new system was straightforwardInstalling a new access control system can often result in replacing existing key fobs with new ones – not only is this costly and inconvenient but there is also an administrative burden associated with transferring all the information to the new devices. However, all these issues were circumvented, as the use of the PAC Residential Cloud meant that the migration of tenant fob information into new system was straightforward – so much so that tenants didn't even realise any change had taken place. In addition, having access control data in the cloud means that it is always backed up. Enhanced safety and security BCH’s Anthony Walker considers the installation a total success and concludes, “I initiated this upgrade project because I firmly believed that it would improve tenant satisfaction and make our overall operation more efficient.” He further added, “I’m delighted that both of these objectives have been achieved and that STANLEY Products & Solutions’ access control technology has improved security, safety and protection across our estate.”
Premier League football club Everton FC has deployed SureCloud’s GDPR suite to manage and monitor its data and GDPR compliance, enabling the club to work towards GDPR compliance, optimise internal processes and position it strategically for the future. The solution replaced Everton FC’s manual data mapping and processing methods. Manual data mapping and processing Everton FC’s databases are extensive, containing details on over 32,000 season ticket holders and over 600,000 registered fans, with details on around 360 employees, players, agents, suppliers, and individuals associated with the club’s community charity and partner school. Much of this information is sensitive. This data and all of the processes associated with it were being manually managed and tracked in a series of Excel spreadsheets. With multiple requests and queries to respond to every day, the club’s Data Protection Officer was struggling to record and manage smaller ad hoc queries, incidents, and tasks. With GDPR due to place much tighter restrictions on how the club processed, managed and shared its data – as well as on the reporting of any incidents that did occur – the club needed a more comprehensive and reliable tool in place before 25th May 2018. SureCloud platform The club approached its long-standing IT support provider NCC to find a solution. NCC recommended the SureCloud GDPR Suite, delivered on the SureCloud platform. After SureCloud had successfully demonstrated the ability to provide full visibility for management and automation of GDPR processes across the organisation, Everton FC selected its cloud-based suite of solutions. Two dashboards were created according to Everton FC’s specific needs Two dashboards were created according to Everton FC’s specific needs: one to show all data mapping and transfers, including where data is being held and who it is being shared with; and one showing incidents and requests, including a subject request register and incident tracker path. This gives an immediate overview of which requests are still outstanding, such as a request for an individual’s personal information to be erased from the database. SureCloud GDPR Suite The five applications Everton FC chose to deploy from the SureCloud GDPR Suite were: GDPR Program Tracker - to enable the club to map all its disparate data and workflows using intelligent risk-based questions GDPR Management – to provide all mandatory GDPR business-as-usual processes Information Asset Management - to record and maintain the club’s entire data inventory Compliance Management for GDPR - to help Everton FC speed up their process of attaining compliance and on-going real-time risk remediation Incident Management for GDPR – to meet the GDPR requirement to log, track and notify the ICO of any data breaches, should an incident arise Ian Garratt, Data Protection Officer at Everton FC said: “The penalties for not achieving GDPR compliance are severe – up to 4% of our revenues, or €20 million. It was imperative that we got a solution in place that could not only help us achieve GDPR compliance but would also make it quick and easy for us to demonstrate that compliance at any point, on request. SureCloud’s GDPR Suite fit the bill.” Centralised data management Now, all of Everton FC’s disparate data are mapped, risk-assessed and tracked in a single centralised system “We are now tracking and recording every single data request in a centralised way. With NCC’s support, SureCloud’s solution has brought a comprehensive clarity to our data processing that was impossible to achieve with manual spreadsheets. The system is so intuitive; it has helped us streamline multiple processes and undertake impact assessments that we couldn’t handle before.” Now, all of Everton FC’s disparate data are mapped, risk-assessed and tracked in a single centralised system. All changes and requests are automatically tracked so that activity records and data audits can be produced at the click of a button. Should an incident like a suspected data breach occur, it is identified and reported immediately and automatically. The club’s data protection team can select which asset has been affected and immediately determine the severity of the incident and whether it needs to be reported to the ICO. Should it need to be escalated, the report is available instantly. Data processing, documentation and risk management Ian Garratt added: “The SureCloud GDPR Suite isn’t just a compliance tool; it’s a comprehensive management tool. We now have a continuous, real-time status of where we are and what we need to be doing in terms of data processing, documentation and risk management. It would have simply been impossible to achieve this manually. SureCloud has not only helped us to work towards GDPR compliance they have optimised our internal processes and positioned us strategically for the future.” In addition to deploying five applications within the GDPR suite, SureCloud is currently adapting its Incident Assessment tool to meet Everton FC’s specific requirements.
To succeed in business, one must be brilliant at one thing. In many cases it’s a skill, such as art, coding, engineering or design. Or that one brilliant attribute can also be a personality trait or a business process. No business will be successful unless it is at least adequate, and preferably superb, in product development, sales, and customer engagement - not to mention finance, planning, marketing and recruiting. Too many VMS producers are trying to do all these things themselves when they should be doubling up on what they are best at and leveraging the rest. It is a new mindset. Instead of obsessing about which ‘me-too’ product to supply, software producers could make their first priority finding complementary and compatible partners. Developing a partnership ecosystem One partner might see the opportunity to sell a solution. Another partner might know a better way to distribute a product. A third partner might provide the vertical expertise to get the customer a perfectly tailored solution. By leveraging partners and developing a partner ecosystem, a company will tend to have more unique offerings and the ability to execute faster in an ever-changing world. All this additional partner horsepower is still no guarantee a company will succeed but partnerships will also give a company a feedback channel. Many stand-alone companies plod along, never quite failing, but never getting better either. Partners are less likely to tolerate business limbo. They will be quick to utilise great products, and less wedded to the concept if it doesn’t prove out. Because the partners are in close contact with the market, they are the first responders to changing or developing needs. This is why a company should listen very closely to their partners: They are the feet on the street and the ears to the beat! Open platform matters Producing software takes time, and producing great software takes even longer All of this is not possible, however, if a company produces closed platform software. This is software whose functions can only be changed by the original developers. Producing software takes time, and producing great software takes even longer. This means low agility. The partners might identify great opportunities, but before the closed platform software producer can react, the opportunities might be gone - or worse, be grabbed by competitors. The slow reaction capabilities of closed platform providers will frustrate partners and may lead to the worst of all complications in a partnership: distrust. Add-on modules and intrinsic scripting When the products are based on an open platform, however, they are adaptable. Then the partners have the ability to change the solution through the open software architecture. Not by changing the basic code (that would be open source) but by add-on modules and intrinsic scripting abilities. Total integrated solution Open platform means that the partner can easily extend and enhance the software into a total integrated solution Open platform means that the partner can easily extend and enhance the software into a total integrated solution to fulfill the customer’s needs with the minimum of effort. This gives agility, and agility means fast go-to-market abilities. Just what is needed in this fast-moving world. There are some important things to note here. The ways to extend and enhance the software have to be easy and well documented. The partners must have access to training and knowledge sharing. (It does not help to have a system for extending the capabilities of the software if the partners have to guess at the process and the documentation is rudimentary.) Open access is key It is important that the business philosophy is based on openness, giving the partners full access to all relevant information. And openness is a two-way street: By being open for your partners, you also have to be open about their business. A partner might be able to develop a highly sophisticated solution but be unable to market the solution. By building a catalogue of partner solutions easily accessible to customers, openness extends to ensure open access to the partners. Openness is not something a business can just tack on to their approach. It has to be in the DNA of the business from the start. In a Harvard Business Review article entitled ‘Predators and Prey: A new ecology of competition,’ JF Moore says: “A business ecosystem, like its biological counterpart, gradually moves from a random collection of elements to a more structured community.” Structured business ecosystem Milestone has seen this progression within the company's ecosystem Milestone has seen this progression within the company's ecosystem. They introduced training and certification requirements as part of the partnership success structure, ensuring knowledge is shared and also used in a way that is most mutually beneficial for all involved. Moore also writes: “Every business ecosystem develops in four distinct stages: birth, expansion, leadership and self-renewal.” At present, Milestone and its partners are entering into the ‘leadership’ stage, where video enabling is creating opportunities beyond those offered by a traditional video surveillance system, and into areas that provide additional business benefits to our customers. Video enabling “A leader must emerge in the ecosystem,” Moore says, “to initiate a process of rapid, ongoing improvement that draws the entire community toward a grander future.” This is the role Milestone has played in leading the industry towards the video enabling phase and redefining the industry’s expectations of what a surveillance system is capable of. In the article, Moore underlines that “executives whose horizons are bounded by the traditional industry perspectives will find themselves missing the real challenges and opportunities that face their companies.” Getting connected Connectors are those people with a wide range of contacts across different social circles In his book The Tipping Point, Malcolm Gladwell describes what he calls ‘The Law of the Few,’ which says: "The success of any kind of social epidemic is heavily dependent on the involvement of people with a particular and rare set of social gifts." This is based on the 80/20 principal, “which is the idea that in any situation roughly 80 percent of the 'work' will be done by 20 percent of the participants." He goes on to identify three types of people with these gifts: Salesmen, who are skilled in persuasion and negotiation; Mavens, who collect and disseminate useful information; and Connectors. Connectors are those people with a wide range of contacts across different social circles who can make introductions and create links between otherwise disparate individuals. Milestone, key connector in physical security industry In the wider scheme of things, Milestone effectively acts as a ‘Connector’ in the business ecosystem and in the overall physical security industry. Milestone brings together companies who are brilliant in their respective fields and make it easy for them to work together to create a valuable solution for the customer. The company provides the environment for that to occur and work closely with them to ensure that the end result is useful and effective. At Milestone, partners realised that significant investments in education and training was required to create the demand for the company's products and solutions that the conservative physical security industry required. The value of partnership was learnt and the ‘open’ approach adopted, which was a central part of the thinking behind our software. Adopting the Scandinavian management model Milestone effectively acts as a ‘Connector’ in the business ecosystem and in the overall physical security industry Milestone extended this approach to the entire business model, creating the ecosystem that has been the driving force for success. And while the company embraced the best of the Scandinavian management model, its inclusiveness and encouragement of creativity, they still needed to have the courage to make changes to the business, changes which would ensure the best possible position to take on whatever challenges the future might hold. Milestone partner ecosystem Milestone have always worked in a partner-driven business mode. The company from the start was designed to be open and partner oriented. The Milestone partner ecosystem is a fundamental part of its mindset and daily operations. It is one of the major reasons for getting the company to the position where it is today. To be in a company without the partner component would be like cutting the internet and phone cables while reverting to telex and written paper letters! The company would be developing products in the dark, not knowing the demand. Open business world Today, Milestone's partners are delivering optimal solutions to mutual customers, building a better and open business world with video as a business enhancer. All thanks to the company's open platform and community approach. To have a flourishing partner ecosystem, one must think not as a corporation but in human terms. Because companies don’t think, humans do. In all senses of the word, there is one thing that will contribute more to the success of a partnership than anything else; 'Give before hoping to receive'.
Stockport Homes is installing a new breed of digital noticeboards at residential tower block properties managed on behalf of Stockport Metropolitan Borough Council. These innovative new screens are being installed in communal areas by OpenView Security Solutions, the UK’S largest privately owned independent security company and a national supplier of fire, electrical and mechanical services to the public and private housing sector, and will provide real-time information to improve communications with residents. Internet-enabled device According to Matthew Platt, Asset Manager at Stockport Homes: “Having a successful longstanding partnership with OpenView Security Solutions, we asked them to recommend a digital solution that would enhance the way that we communicate with residents to alert them of works such as lift maintenance and other important information. This rolling programme of installations demonstrates our ongoing commitment to enhance service provision to all residents across Stockport.” The digital noticeboards, manufactured by Intratone, comprise an IP65 rated 15 inch colour screenThe digital noticeboards, manufactured by Intratone, comprise an IP65 rated 15 inch colour screen with options for surface or flush-fit mountings according to the requirements of each location. They are quick and easy to install and update using a free and secure cloud-based website, enabling the information to be updated remotely in real-time using any internet-enabled device without requiring site managers to visit each location individually. Innovative solution The notice boards use GSM technology so there is no need for any wireless networks to be installed. This links all properties managed by Stockport Homes and, as well as alerting residents about essential maintenance, can also be used to provide information such as weather forecasts, events, meetings and other local news. Jack Wylie North UK Sales manager for Intratone, added: “It was a pleasure working with Openview on this project as they really supported the product from start to finish. Stockport Homes will now reap the benefits of this innovative solution by being able to communicate information with their residents quickly and easily.”