Security communication

Johnson Controls introduces exacqVision VMS 19.12, providing enhanced security and communication with new ONVIF 2-way audio support, and offering more camera license deployment flexibility for Enterprise Manager customers, adding to the powerful features of Exacq VMS software. Exacq’s ONVIF camera integration supports the ability to talk and listen through IP cameras equipped with audio I/O. This new feature is available with exacqVision 19.12 and is perfect for businesses that utilise entryway cameras to authorise visitors. Operators can hear what a visitor is saying and communicate back using the camera’s outbound audio. Enhancing enterprise management capabilities As Exacq continues to enhance enterprise management capabilities, camera licenses can now be bulk purchased and unused licenses stored within Enterprise Manager to deploy as needed. Additionally, camera license SSAs will not age on Enterprise Manager. The enhanced features of Exacq’s enterprise management solution provides more control for administrators" “The enhanced features of Exacq’s enterprise management solution provides more control for administrators, making it easier to manage licenses and maximise uptime,” said Jordan Linback, exacqVision product manager. This new software release also offers exacqVision Edge support to Illustra Pro Gen3 customers, providing a way to run exacqVision Edge on the Pro Gen3 cameras. Viewing multiple camera streams Exacq Mobile features a more mobile friendly camera-user experience and improved performance when viewing multiple camera streams. By tapping a camera panel, mobile users can display a full-screen view of the stream, as well as access camera-specific options. Tapping a single-camera panel no longer disconnects a user from other live streams, providing a way to quickly jump to other streams when navigating back to the multi-camera live view. Real Time Streaming Protocol (RTSP) stream management is now built into the exacqVision server, allowing users to configure an RSTP stream for a camera directly from the exacqVision client, which is much more user-friendly for customers integrating with exacqVision.

NAPCO Security Technologies introduces a new optional dealer tool for its cellular communicator line. New StarLink Signal Strength Tester enables dealers to quickly perform a site survey test of the protected premises to identify the optimum installation and mounting location for any StarLink Cellular Communicator, using an easy visual LED signal strength indicator. The tester includes a desktop stand and built-in rechargeable power pack with plug-in AC transformer. Models are available in black or red, for StarLink or StarLink Fire Commercial Fire, and for AT&T or Verizon LTE Networks. Ask for these StarLink Signal Strength Tester models at your Napco Distributor, SLE-LTEV-SS (black) and SLE-LTEV-SS-CF (red) for Verizon; or SLE-LTEA-SS (black) and SLE-LTEA-SS-CF (red) for AT&T LTE networks, respectively.

Bird Home Automation Group, a provider of IP video intercom technology, announces a partnership with SIP solution provider AV LinkPro. Through this strategic partnership, Bird Home Automation now offers an easily deployed option for its DoorBird product line, specifically its MDU video intercom stations, to make calls to IP, cellular and landline phones. Since its founding in 2014, Bird Home Automation has formed partnerships with many other industry pioneers to meet the demands of its customers. Pairing with AV LinkPro, Bird Home Automation can now deliver an app-based intercom solution that sends alerts, live video and 2-way audio communication via smart devices while also calling up to 5 IP, cellular or traditional landline phone numbers. Dedicated indoor stations This all-in-one solution comes without the need to rewire the building or the hassle of looking for and implementing a new SIP service provider. Thus, door communication becomes easier and more comfortable than ever before in multi-tenant, commercial and single-family residences. What makes this solution the first of its kind is the flexibility and scalability with which it can be deployed" “What makes this solution the first of its kind is the flexibility and scalability with which it can be deployed. In one apartment building, tenants can be communicating with visitors using the DoorBird app, phone calls and our dedicated indoor stations in any combination,” said Andrew Knuesel, Head of Sales, DoorBird US. AV LinkPro provides a unique platform bridge for connecting a combined SIP, IP and TCP/IP integration into a seamless, fully functional solution. Commercial and residential applications AV LinkPro systems were designed and developed to assist installers and integrators with the task of connecting IP intercom systems with VoIP telephony solutions for a variety of commercial and residential applications. The solution is designed to bridge connectivity with a variety of products to create a unified, fully connected communication solution. “We are pleased to partner with DoorBird in order to provide our SIP intercom to telephone bridge allowing a cloud-based point of management for both the building administrator and the individual residents in order to be able to enhance their intercom experience with the addition of telephone communication from the front door,” said Jon Miller, Product Manager, AV LinkPro.

AAEON Atlas helps increase safety, energy efficiency, and cut costs for Smart Cities thanks to the power of Intel Movidius Myriad X. AAEON, globally renowned provider of Smart City solutions, announces AAEON Atlas, a rugged outdoor edge node built to provide cities with flexible solutions for AI and edge computing. Featuring the Intel Movidius Myriad X, AAEON Atlas offers real-time processing for a range of Smart City applications. AAEON NanoCOM-APL board AAEON Atlas is based on the compact AAEON NanoCOM-APL board, featuring the Intel Atom x7 AAEON Atlas is based on the compact AAEON NanoCOM-APL board, featuring the Intel Atom x7, providing efficient computing with low power consumption. Designed with an IP66 rated fanless chassis, it can be installed onto any streetlamp, making it easy to quickly setup and deploy. It also features connectivity with WIFI, Gigabit Ethernet, or even 4G/LTE for flexible communication within an edge network or with a central cloud server. The AAEON Atlas also features built-in cameras and sensors for data collection and analysis. The key feature of AAEON Atlas is the embedded Intel Movidius Myriad X vision processing unit (VPU). The Intel Movidius Myriad X provides a low-power, high-performance solution for on-device AI inference. AAEON Atlas is compatible with the Intel Distribution of OpenVINO toolkit, which includes built-in features such as model optimisation, hardware acceleration and more designed to maximise the capabilities of the Intel Movidius Myriad X VPU. License plate recognition AI inference AAEON Atlas can be deployed in a wide range of edge computing applications. As an edge gateway, AAEON Atlas can connect with up to 200 smart street lights, providing intelligent control. With license plate recognition AI inference, AAEON Atlas can power applications such as Smart Street Parking or detecting traffic violations or accidents. With traffic and congestion monitoring, AAEON Atlas can optimise traffic signals in real time to help improve traffic flow. AAEON Atlas can also anonymously detect pedestrians in crowd control and flow monitoring applications. AAEON Atlas also comes with the full end-to-end support offered by AAEON. From concept to customisation to setup and deployment, AAEON provides customers with full support to ensure their Smart City solution is ready to go from day one. AI analytics “With AAEON quality and expertise, AAEON Atlas is the solution built to carry the weight of Smart City applications,” said Kevin Ting, Senior Product Manager with AAEON’s New Business Development division. “Whether as an IoT/AIoT gateway or providing real time AI analytics, AAEON Atlas uses the latest in Intel Vision Products to provide invaluable edge computing processing for Smart Cities.”

LenelS2, a provider of advanced security systems, introduces OnGuard version 7.6, its latest enterprise security management system that offers rich feature and operability enhancements to its access control platform, while also extending its cloud compatibility, integration capabilities and convenience. LenelS2 is a part of Carrier, a global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies. “With the technology enhancements in OnGuard 7.6, our valued-added resellers and growing customer base will be able to leverage operability improvements as well as enhanced cyber security, cloud and mobile features to experience a more scalable, accessible and cloud-compatible enterprise security platform,” said Jeff Stanek, president, LenelS2. “OnGuard 7.6 demonstrates our ongoing investment in the platform while continuing our progress in browser-based application usability.” Manage privacy or safety concerns OnGuard 7.6 browser-based client applications enable system administrators to more easily deploy and operate the system. End user customers who monitor alarms, manage visitors and approve access requests will appreciate the convenience of mobile browser-based clients as part of the standard installation process. In addition, an enhanced setting in OnGuard Surveillance and OnGuard Monitor browser clients enables role-based restrictions. OnGuard 7.6 also includes a dynamic new reader/alarm panel interface, the LNL-1324e An operator is able to view recorded video beyond a specified timeframe to manage privacy or safety concerns. Both clients feature new options that enhance video viewing and simplify navigation. Cyber security and compliance enhancements include use of the TLS 1.2 protocol to encrypt OnGuard 7.6 communications, including email and browser client use; elimination of default passwords for compliance; as well as an updated OnGuard Hardening Guide. Expanded cloud compatibility OnGuard 7.6 also includes a dynamic new reader/alarm panel interface, the LNL-1324e. This I/O module, with AES 256 encryption, enables doors to be conveniently connected to an OnGuard platform using either structured cabling or via the onboard Ethernet for easier installation. Additional OnGuard 7.6 enhancements include: OnGuard Visitor Management support of PDF417 barcode technology, providing greater scalability and reliability. Expanded cloud compatibility that leverages Amazon Web Services virtual machine images or Amazon Machine Images. A new BlueDiamond Active Credentials option that enables administrators to see the quantity of currently active mobile credentials to better plan their purchasing decisions. Updated integration with Bosch and Digital Monitoring Products (DMP) intrusion panels and improved integrations with Otis Elevator CompassPlus controllers.    

The tickets for INTERSCHUTZ 2020, which runs from 15 to 20 June 2020 in Hannover, are available as an electronic, mobile or wallet ticket. A one-day ticket costs 20 euros if purchased in advance – significantly cheaper than buying a ticket at the box office on the day, when it will cost 25 euros. There is a concessionary rate of 15 euros for schoolchildren and students.  A full-event ticket, valid for all six days of the show, is also cheaper if purchased in advance – 45 euros, compared with 55 euros when bought on-site at the box office. INTERSCHUTZ tickets are available to buy via the INTERSCHUTZ, from the mail order house of the German Fire Services Association and from the online retail outlet of the fire services journal, Feuerwehr-Magazin.

Today, the world is connected like never before. Your watch is connected to your phone, which is connected to your tablet and so on. As we’ve begun to embrace this ‘smart’ lifestyle, what we’re really embracing is the integration of systems. Why do we connect our devices? The simplest answer is that it makes life easier. But, if that’s the case, why stop at our own personal devices? Connection, when applied to a business’ operations, is no different: it lowers effort and expedites decision making. Integrating security systems Systems integration takes the idea of connected devices and applies it to an enterprise Systems integration takes the idea of connected devices and applies it to an enterprise, bringing disparate subcomponents into a single ecosystem. This could mean adding a new, overarching system to pull and collect data from existing subsystems, or adapting an existing system to serve as a data collection hub. Regardless of the method, the purpose is to create a single, unified view. Ultimately, it’s about simplifying processes, gaining actionable insights into operations and facilitating efficient decision-making. Although integration is becoming the new norm in other areas of life, businesses often opt out of integrating security systems because of misconceptions about the time and resources required to successfully make the change. So, instead of a streamlined operation, the various security systems and devices are siloed, not communicating with each other and typically being run by different teams within an organisation. Time-intensive process When systems are not integrated, companies face a wide range of risks driven by a lack of transparency and information sharing, including actual loss of property or assets. For example, a team in charge of access control is alerted to a door being opened in the middle of the night but can’t see what exactly is taking place through video surveillance. Without integrated systems they have no way of knowing if it was a burglar, an equipment malfunction or a gust of wind. Without integration between systems and teams, the ability to quickly put the right pieces in front of decision makers is missing. Instead, the team would have to go back and manually look for footage that corresponds with the time a door was open to figure out which door it was, who opened it and what happened after, which can be a time-intensive process. Integrating access control and surveillance systems Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it This slowed response time adds risk to the system. Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it. Security systems can do more than communicate that theft or vandalism occurred. Properly integrated, these systems alert users of pre-incident indicators before an event happens or deter events altogether. This gives teams and decision makers more time to make effective decisions. Integrating access control and surveillance systems allows for a more proactive approach. If a door is opened when it’s not supposed to be, an integrated system enables users to quickly see what door was opened, who opened it and make a quick decision. Integrated solutions are more effective, more efficient and help drive cost-saving decisions. Ideally, companies should establish integrated solutions from the start of operations. This allows companies to anticipate problems and adjust accordingly instead of reacting after an incident has occurred. Security camera system Although starting from the beginning is the best way to ensure comprehensive security, many companies have existing security systems, requiring integration and implementation to bring them together. Typically, companies with established security systems worry about the impact to infrastructure requirements. Is additional infrastructure necessary? How and where should it be added? What financial or human resources are required? These concerns drive a mentality that the benefits gained from an integrated solution aren’t worth the costs of implementation. Thankfully, this is becoming less of a problem as security providers, like Twenty20™ Solutions, work to offer adaptable solutions. With flexible options, operators don’t worry about adding or replacing infrastructure to align with a provider’s model. This allows users to monitor camera footage and gate traffic from one system If a company has an existing security camera system, but identifies a need for access control, a modern integrated solution provider can supply the gates for access points and equip the gates and cameras with the technology to connect the two. This allows users to monitor camera footage and gate traffic from one system. This model also spares operators additional costs by using a sole vendor for supplemental needs. Overall management of security While a single, unified system is beneficial for cost saving, it can also help the overall management of security. The ability to view all operating systems in one dashboard allows security personnel to manage a site from any location, reducing the expense and effort required to manage a system. The mobile world today means security directors no longer need to be in a centralised operations center to see alerts and make decisions. This simplifies processes by allowing users to quickly see an alert, pull up a camera, delete a user or check an access log from a phone. Modern networks are secure and accessible to those with permissions, without requiring those users to be physically present. Consolidating security systems is the first step companies can take toward streamlining work, information and costs. The next step is integrating all sites, both remote and on-grid. Energy and communication technology The integration of sites and systems turns mountains of data and information into actionable intelligence Traditional methods demanded two systems: one for on-grid facilities and another for off-grid locations. With advancements in energy and communication technology, the need for multiple systems is gone. Data from remote sites can be safely and securely fed into an existing system. These remote locations may gather, distribute and manage data in a different manner than a connected system due to the cost of transmission via remote connections (i.e., cellular or satellite connection). The end result, however, is a consistent and holistic view of operations for the decision maker. The integration of sites and systems turns mountains of data and information into actionable intelligence. With connected devices monitoring occurrences at individual sites, as well as events across locations, the data tells a story that is unhindered by operational silos or physical space. Identifying patterns and trends Instead of providing 10 hours-worth of footage that may or may not be relevant, system analytics can provide users with the specific set of information they need. Incidents once discarded as ‘one-off’ events can now be analysed and data-mapped to identify patterns and trends, directing future resources to the most critical areas first. Consumers are increasingly expecting everything they need to be right where they need it – and businesses are right behind them. The current generation of security professionals are increasingly expecting the simplicity of their everyday personal tasks to be mirrored in enterprise systems, which means giving them the ability to see what matters in one place. A unified system can provide just that, a single view to help simplify processes, promote cost saving and accelerate decision making.

There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimisation easier. In most cases, digital transformation will fundamentally change how an organisation operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise. Enhancing business operations We’re increasingly seeing devices become smarter and better able to communicate with each other These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading. We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked. Analytics-driven solutions The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more.As the data from each of these sensors is collected and analysed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology. Physical security systems We can expect to see the conversations regarding data privacy and security increase as well As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organisations are using for enhancement and improvements is comprehensively protected from unauthorised access. Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality Automatic security updates Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organisations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols. As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible. IoT-connected devices Hackers wishing to do harm will stop at nothing to break into IoT-connected devices Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market. Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept. Providing critical insights The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities. Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements. Physical security market The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved. Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organisations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.

The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centres and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible.  Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialised care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in paediatric health care, education and research. Comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priority Also crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.

Nigel Waterton recently joined cloud video company Arcules to lead the sales and marketing efforts as Chief Revenue Officer (CRO). He brings to the task the benefit of 22 years of experience building and managing large, high-growth technology organisations. Waterton joins Arcules from Aronson Security Group, an ADT Commercial Company, where he served as Senior Vice President of Corporate Strategy and Development. We caught up with the new CRO to discuss his position and to reflect on how industry changes are impacting integrators and manufacturers. Q: What fresh insights do you bring to Arcules from your previous positions? Waterton: Generally, most manufacturers don’t understand the business model of the integrator. And if they do, their programs don’t necessarily help achieve their goals. Since most manufacturers use integrators to get to the end user, they are often disconnected from truly understanding the customer, their organisation’s business and its impact on the value of the security program. In my previous role, I spent most of my time bridging the gap between these two worlds. It gives me a great platform for understanding how to achieve that with Arcules. Q: How is ‘Chief Revenue Officer’ different from your previous jobs? I have the responsibility of driving innovation for the companyWaterton: While the title is different, the ultimate role I’m in isn’t too different from previous roles that I’ve held in my career. I have the responsibility of driving innovation and strategy for the company, as well as serving as a leader for the sales and marketing team and developing a sales and marketing strategy for the company. This position allows me to build on what I’ve learned throughout my career from an end-user and integrator partner perspective and brings that expertise into the fold of this young, fresh, innovative company that’s paving the way for cloud-based innovation in the marketplace. Q: Is there an industry-wide ‘culture clash’ between the IT-centric nature of cloud systems and the physical security market? How can it be managed? Waterton: Adopters from the IT and physical security worlds are a little at odds over the software-as-a-service (SaaS) offerings as a result of a disconnect with how the cloud is defined in both spaces. A lot of people and companies are creating their own notion of what cloud and SaaS mean. And without a common nomenclature in place, there is a lot of confusion among all users. Similarly, there is a clash among integrators around how to monetise the SaaS offering. This gap can be closed through increased awareness, education and the reiteration of how ubiquitous the cloud already is in our everyday lives. Q: From the integrator perspective, what is the impact of a transition to a cloud/SaaS model on how revenue is managed in the increasingly service-oriented security market? Waterton: Transitioning to a cloud/SaaS model shifts the mindset of the integrator significantly, as the focus changes from project-centric to more customer service-based impact. Becoming more service-minded creates a greater awareness of what the client’s needs are on a day-to-day basis and how that can be improved over time. When operating with a per-project focus, it can be difficult to create a more long-term impact on an organisation. With a cloud-based, service-oriented model, integrators now have the ability to manage client expectations in real-time, which greatly increases their value proposition. Q: What about from the end user perspective? Waterton: There are so many benefits from the end user perspective, including the ability to remove the process of a large investment in capital expenditures (CapEx) and shift to a more manageable, predictable operational expenditure (OpEx). Not only does this allow organisations to adjust as needs change; it also prevents being locked into a long-term solution that might not be able to move with the speed of the company as it scales. That being said, the main benefit is the ability of SaaS/Cloud services to drive innovation and introduce new features as they’re introduced without additional investment from the end user. Q: What impact does the recurring monthly revenue (RMR) model have on the operations/management/cashflow of a supplier/manufacturer company? Waterton: Traditional manufacturers struggle with the introduction of a SaaS modelTraditional manufacturers struggle with the introduction of a SaaS model for many of the same reasons integrators struggle. They must sell the board and possibly their investors on a new valuation model as well as revenue recognition model. That is constraining their innovation in the market. Oddly enough RMR from a manufacturer’s perspective is very similar to the integrator model in that cash flow is more predictable in nature. An RMR model allows a company to grow strategically and innovate constantly, expanding and adjusting to cater to client needs on a daily basis while also providing the ability to look ahead and ensure we’re meeting the needs communicated to us in the market now and into the future. Q: What will be the biggest challenge of your new position at Arcules (and how will you meet the challenge)? Waterton: One of the biggest challenges we’re seeing — and one that will have a significant impact on my role — is the challenge of market adoption of SaaS/cloud services, as well as the awareness about why cloud is a significant part of the future of the industry. There’s also an opportunity to shift the conversation within Arcules from tech-focused outcomes to becoming practitioners of risk-based outcomes. We have to focus on the risk model for organisations, not technology. If we truly understand the risks to the organisation, the tool will become apparent. Answering the questions: Why does a retailer lose product? Why does a facility experience vandalism? We have to understand the sociology of it because that’s how we can address what the service does in the marketplace. Q: Taking the various elements into consideration, what will the ‘physical security industry’ look like five years from now? Waterton: In sum, wildly different. It’s much different than what it was five or even 10 years ago, and with each leap, the industry has moved forward. Products are maturing, bandwidth is improving and the knowledge that we have is exponentially more advanced. There is increasing use of outside perspectives aimed at shaking up the ‘this is how it has always been done’ mentality that many organisations have suffered from. It’s going to look very different five years from now, and cloud-based initiatives will be the key to the success of many organisations.

When violence or a life-threatening incident occurs, hospitals and other healthcare institutions are often in the crosshairs. Hospitals increasingly face a reality of workplace violence, attacks on patients, and threats to doctors and other support staff. And even if violence happens outside a hospital – such as an active shooter at a public place – the local hospital must be prepared to respond to an influx of injured victims. When conflicts arise inside a hospital, there is an urgent need to lock the facility down quickly. Security professionals and their teams need access control options that allow lockdowns to occur at the touch of a button. Lockdown capabilities are an important aspect of safety and security for hospitals, doctor’s offices and medical facilities The need for mass notification is also growing in the healthcare environment Fire alarm public address system The need for mass notification – another aspect of responding in an emergency – is also growing in the healthcare environment. Various systems can communicate through the fire alarm public address (PA) system to notify people in an emergency, or, alternately, to use email notification, text messaging, pagers, smart phones and/or personal computers (PCs). In lockdown situations, access control systems provide an emergency button with various triggers in the system – a hospital can lockdown specific units or the entire facility. Data capture form to appear here! Jim Stankevich, Global Manager – Healthcare Security, Johnson Controls/Tyco Security Products, points out that the safety of hospital staff, particularly nurses, cannot be overlooked. In the emergency room, 55 percent of nurses are assaulted in some way each year, which is a high percentage. The safety of nurses and all hospital staff deserves more attention. Duress/emergency notification technology Stankevich says one solution is to use duress/emergency notification technology: staff can carry and wear a ‘panic button” or have a two-key combination on their computer as an alarm trigger. When the staff member hits the panic button, a direct message can be sent to security, alerting security staff about the event and requiring a response. There has been an increase in demand for the safety and security of patients, staff and visitors at healthcare institutions, as evidenced by the recent CMS (Centers for Medicare and Medicaid Services) Emergency Preparedness Rule. As of Nov. 17, 2017, healthcare institutions that participate in Medicare or Medicaid must demonstrate compliance with the rule. Emergency preparedness systems A major challenge in compliance to this rule is balancing patient safety with comfort At its core, the rule seeks to establish national emergency preparedness requirements to ensure adequate planning for both natural and man-made disasters, and coordination with federal, state, tribal, regional and local emergency preparedness systems. A major challenge in compliance to this rule is balancing patient safety with comfort. Institutions should consider two-way communication that enables leadership to disseminate targeted messages quickly and efficiently, while arming all employees with a tool that can alert the appropriate staff should an incident occur. Solutions like this enable swift communication of issues without disturbing patients and visitors unless necessary. Effective response to emergencies “Fortunately, hospitals and their security departments are generally well equipped to respond to most emergency situations”, said John M. White, president/CEO of Protection Management, a consultant who works with hospitals to address their security needs. During the Ebola scare in 2014, however, hospitals had to re-examine their plans to ensure they were prepared to meet the challenges specific to rare and deadly disease. “Hospitals are prepared for most things, but Ebola seemed to have caught the whole world off guard, so people responded in different ways,” says White, who previously was security director of two multi-campus medical facilities before becoming a consultant. Hospital security Hospitals made adjustments to their emergency programs to determine how best to handle Ebola patients" He adds, “Hospitals made adjustments to their emergency programs to determine how best to handle Ebola patients and to protect other patients and staff. It was a new threat that healthcare organisations had not specifically addressed.” A particular concern was the possibility of an infected person walking into an emergency room and infecting other people and/or requiring facility decontamination. One role the hospital security department plays in such an emergency is to control access to the facility and to control visitors’ movements once they are inside the facility, says White. If the Ebola scare had progressed to the point that a hospital would need to screen patients, security would be positioned at the front entrance to help with that screening and, if necessary, to direct patients to a specific area for quarantine. Protective equipment Security might also need to wear protective equipment to handle a patient who is resistant to treatment, for example. There are often interactions between security personnel and the general public, a scenario that becomes more complicated if Ebola or a similar infection is likely. In general, security would be tasked with maintaining order and keeping people where they need to be, freeing up the medical professionals to do their jobs more efficiently, says White. To prepare for the impact of the Ebola scare, hospitals addressed various training and equipment needs and adjusted their disaster/emergency response plans. Read parts two and three of our heathcare mini series here and here.

For the security market, the ‘fine ranging’ capabilities of ultra-wideband (UWB) technology opens up a range of new uses based on the ability to determine the relative position and distance of two UWB-equipped devices with pinpoint accuracy – within centimetres. UWB is more accurate and secure, even in challenging environments full of interference, compared to narrow band wireless technologies. UWB technology transmits a large amount of data over short distances using a small amount of energy. It will be used in seamless access control, location-based services, and device-to-device services across industries including smart homes, cities, retail services, and healthcare. Increasing the accuracy of ranging measurements UWB technology will support any application that benefits from knowing the precise location of a connected deviceUltra-wideband is a mature radio technology that transmits information spread over a large bandwidth, as described by the IEEE 802.154 standard. A new, enhanced amendment to the standard – IEEE 802.15.4z – focusses on improvements to existing modulations to increase the integrity and accuracy of ranging measurements. Moving forward, UWB technology will support any application that benefits from knowing the precise location or presence of a connected device or object. This reflects a move from data communication to secure sensing. New capabilities of UWB are largely unfamiliar to the market, but a new Consortium – the FiRa Consortium – has a mission to educate the market, provide use cases, and promote UWB technology. Delivering interoperability across devices “With a consortium, we can better deliver interoperability across devices, software, and chipsets,” says Ramesh Songukrishnasamy, Director and Treasurer of the FiRa Consortium, and SVP & CTO of HID Global. “This creates a frictionless experience for the user, which is vitally important with a new technology. People are more likely to adopt emerging technology when it runs smoothly without interruptions or errors.” The FiRa consortium is ensuring new use cases for fine ranging capabilities can thrive" An industry consortium can create a UWB ecosystem of interoperable technologies instead of individual companies launching products that consumers struggle to make work together, says Songukrishnasamy. “Simply, the FiRa consortium is ensuring new use cases for fine ranging capabilities can thrive.” Founding members of the FiRa consortium ASSA ABLOY and HID Global, pioneers in secure access and identity solutions, are founding members of the consortium. Their technology manages access to physical and digital places, things, and identities. Another founding consortium member, NXP Semiconductors, is a pioneer in secure connectivity solutions for embedded applications. Other founding members are Samsung, which creates top-of-the-line TVs, smartphones, wearables, and other connected devices; and the Bosch Group, a global supplier of technology and services that is at the forefront of IoT innovations. Sony Imaging Products & Solutions Inc., LitePoint and the Telecommunications Technology Association (TTA) are the first companies to join the newly formed organisation. Immune to radio frequency interference UWB is also immune to radio frequency interference, so it functions in high traffic settingsUWB introduces higher levels of accuracy in positioning capabilities and increased security for ranging data exchange compared to existing technologies. Fine ranging with UWB technology can localise devices and objects to 10 centimetres of accuracy with or without line of sight. UWB is also immune to radio frequency interference, so it functions in high traffic settings. These capabilities will enable a variety of use cases like secure, hands-free access control in hospitals, location-based services for ride sharing, and targeted marketing for retailers. FiRa will demonstrate UWB technology at upcoming trade shows. The FiRa Consortium aims to build on IEEE’s work with an interoperable high rate physical layer (HRP) standard, including defining an application layer that discovers UWB devices and services and configures them in an interoperable manner. The consortium also plans to develop service-specific protocols for multiple verticals and define necessary parameters for applications including physical access control, location-based services and device-to-device services. Promoting the adoption of UWB solutions     As a consortium, FiRa is not just setting standards but actively championing use cases for UWB technology. Creating the consortium addresses the need to develop interoperability and implementation standards; brings key players together to create a rich UWB ecosystem; allows for the sharing of intellectual property; and promotes the adoption of UWB solutions. The FiRa Consortium is committed to educating and promoting new use cases" “Since UWB is a mature technology with new potential uses, there is a general lack of awareness of potential applications that take advantage of the technology,” says Songukrishnasamy. “The FiRa Consortium is committed to educating and promoting new use cases.” The FiRa name comes from Fine Ranging to highlight UWB technology’s use cases and distinction from older UWB technologies and solutions. Enhanced security in challenging environments Fine ranging powered by UWB can outperform other technologies in terms of accuracy, power consumption, robustness in wireless connectivity, and security, especially in challenging, high density environments. UWB previously served as a technology for high data rate communication and as such was in direct competition with Wi-Fi. Since then, UWB has undergone several transformations: UWB has evolved from an OFDM-based data communication to an impulse radio technology specified in IEEE 802.15.4a (2ns pulses with Time of Flight); and A security extension being specified in IEEE 802.15.4z (at PHY/MAC level) makes it a unique secure fine ranging technology. Moving from data communication to secure ranging allows ‘spatial context capability’ to be utilised by a variety of applications: seamless access control, location-based services, and device-to-device (peer-to-peer) services. Information is available at firaconsortium.org.

Critical building management and security systems at one of the most advanced super-high-rise towers, the landmark Wasl Tower in Dubai, are to be integrated with Maxxess eFusion technology. The 302-metre multipurpose tower, which will be operated by the Mandarin Oriental Hospitality Group, incorporates offices, guest rooms, public areas and apartments, and is situated in a pivotal Dubai location. The Wasl Tower is designed with advanced sustainability features including natural shading and cooling, adaptive lighting, one of the world’s tallest natural ceramic facades, and a vertical boulevard. eFusion was selected for the project because of the flexibility it allows, enabling rapid integration, off-the-shelf, with a wide choice of security, safety and business-critical technologies. With a modular, building block approach, eFusion provides an umbrella management system and drives service efficiency by removing the need for operators to continually switch between systems. Visitor management system By keeping it simple and integrating with the widest choice of technologies, Maxxess removes the complexity A key use of the technology will be to integrate back-of-house operations at the Wasl guest apartments with front-of-house systems, for maximum ease of use and operational efficiency using the Maxxess unified platform. This eFusion solution comprises a 900-plus reader ASSA ABLOY VingCard access control system, a 1700 camera Hanwha surveillance system, and advanced key management with Deister ProxSafe, and it will use the BACnet protocol to integrate the building management system (BMS). The Tower will also benefit from Maxxess VisitorPoint visitor management system, a Zenitel intelligent communication system and disabled call-to-assist alarms. The VisitorPoint integration will improve the guest and resident experience, reduce administration and front-desk queuing, and ensure smooth running of functions from visitor and contractor management to collections and deliveries, and security. Streamline security, safety and facilities management “The challenge with projects of this scale is to find a simple, straightforward platform that communicates with everything and works with all the systems involved,” says Lee Copland, Managing Director EMEA, Maxxess. “By keeping it simple, and integrating with the widest choice of technologies, Maxxess removes the complexity.” The Wasl Tower project is the latest of a growing number of mixed-use developments, including hotels, retail, office and residential complexes to use eFusion to streamline security, safety and facilities management. Last year Maxxess won an Intersec Award for its major eFusion implementation at Bluewaters Island.

PACOM Systems, which designs, develops, and manufactures security platforms for enterprise multi-site and campus environments, announces that Hancock Whitney Corporation continues to roll out the PACOM GMS security management platform to their growing number of bank financial centers and ATMs. Hancock Whitney Corporation operates bank offices and financial centers in Mississippi, Alabama, Florida, Louisiana, and Texas, offering comprehensive financial products and services, including traditional and online banking; commercial and small business banking; private banking; trust and investment services; healthcare banking; certain insurance services; and mortgage services. Multi-site security management platform GMS meets end-user demands for a multi-site security system with multiple integrations PACOM’s relationship began with Hancock Bank in Mississippi and, after Hancock’s acquisition of Louisiana-based Whitney Bank in 2011, blossomed further still. Currently, the PACOM GMS software platform manages card access and intrusion monitoring at 258 locations and growing. Hancock Whitney does all its own 24/7/365 alarm monitoring from a central location in Gulfport, Mississippi. There are also two company data centers monitored and protected by PACOM GMS. GMS is a robust multi-site security management platform, providing integration between access control, intrusion, video, intercom and virtually any building management or security solution. Designed to manage thousands of locations simultaneously through a single interface, while providing industry-leading availability and redundancy. GMS meets end-user demands for a multi-site security system with multiple integrations. Third-party monitoring companies “One of the biggest advantages of the PACOM system,” commented Al Tapper, CPP, Manager, Bank Protective Services for Hancock Whitney Corporation, “is it’s all-inclusive with integrated card access and alarms. We have our entire company on a single, integrated platform. We do our own alarm monitoring, which is a big plus because we can immediately verify what is going on in any of our financial centers.” One of our banking acquisitions had two third-party monitoring companies" Tapper continued, “One of our banking acquisitions had two third-party monitoring companies. It was one false alarm after another. That’s dangerous, and it can be quite expensive. With PACOM and self-monitoring, we avoid that. The PACOM system also helps with disaster recovery. We can see what’s going on in our financial centers and know if our alarms are working.” Central monitoring station Hancock Whitney has launched another phase to their company-wide security platform: video integration. When an alarm goes off in any branch, the central monitoring station will automatically be able to see events associated with that alarm. Eventually, all branches and ATMs will have video monitoring with a number of integrated cameras at each location. The system currently provides access to more than 5,000 card holders with varying levels of access privileges. Alarm protocols are in place for each location, with Tapper and his team managing and monitoring the system. “PACOM helps us adapt the system to our changing needs; and when we provide feedback, PACOM listens and will consistently respond directly to that feedback, said Tapper.”

Everbridge, Inc., globally renowned provider of critical event management solutions, has announced that it has been selected by Peru’s Ministry of Transportation and Communications (MTC) to power the nation’s Sistema de Mensajería de Alerta Temprana de Emergencia (Sismate), Peru’s Early Warning Emergency Messaging System. The news marks the completion of contract negotiations with the MTC that Everbridge had initially disclosed in September, without naming the country. The win reinforces Everbridge’s position as the global leader in population warning systems with contracts in the Americas, EMEA, and APAC regions. Critical messages to mobile phones After the Sismate is deployed, it will be activated once Peru’s National Institute of Civil Defense detects a major incident After the Sismate is deployed, it will be activated once Peru’s National Institute of Civil Defense detects a major incident. The system, powered by Everbridge Public Warning, will send critical messages to mobile phones before, during and after the emergency. Sismate alerts can also be used in drills and to provide support in search and rescue operations. The Sismate is designed to serve over 37 million people including Peru’s 33 million residents and 4 million annual visitors. “This technology marks a milestone in risk and disaster management at the national level, which will be consolidated by combining joint efforts between various institutions and citizens,” explained Deputy Minister of Communications, Virginia Nakagawa to El Economista. National warning system “Everbridge is honoured to support Peru with its national warning system,” said David Meredith, Chief Executive Officer at Everbridge. “Peru joins a growing number of countries that have chosen to partner with Everbridge to implement a nationwide system to protect their population and visitors amid an escalating threat environment.” The Everbridge Platform has been deployed by more local, state, and national governments across the globe than any other solution, offering the ability to reach over 500 million people in more than 200 countries. In addition to Peru, Everbridge Public Warning has been deployed to reach the mobile populations on a country-wide scale in Sweden, Iceland, the Netherlands, Singapore, Greece, and a number of the largest states in India, and is currently being implemented in Australia. Everbridge Public Warning system Everbridge is the first population alerting provider to support four EU countries in conjunction with the recent EU mandate requiring member countries to have a population-wide alerting system in place by June 2022.  Everbridge Public Warning represents the only multi-channel solution which allows countries to deploy their preferred combination of emergency communications methods. The Everbridge population warning system communicates across all phases of an incident, leverages location intelligence (static location, last known location, and expected location). It provides directed two-way communications, and enables countries to combine both speed of delivering alerts with the broadest reach to cover the full population and visitors.

Ciudad Ros Casares has become one of the most important business parks in Valencia, Spain. It is a unique commercial and residential construction, which responds to the new business and networking requirements. The intercommunication system chosen by the project managers is the MEET IP System from FERMAX, because of its high performance and integration features as well as the security offered by MEET. The system includes integrated access control in the standard panel: facial recognition (up to 6,000 users can be registered), numeric keypad and MIFARE proximity reader. The system includes integrated access control in the standard panel: facial recognition (up to 6,000 users can be registered), numeric keypad and MIFARE proximity reader Residential management software The project has a total of 245 apartments in 2 buildings, with two outdoor panels per building plus a concierge service managed with MEET's residential management software. The chosen outdoor entry panel is the MILO Digital Touch Panel and the 245 apartments are equipped with the MIO 7'' Monitor. The project is equipped with high technological features and qualities of different types, large leisure and green areas, general and specialised services and an excellent geo-strategic location. This commercial condominium includes offices, stores, a business centre, spaces built to organising events and apartments for rent. The installation of Fermax MEET system started in January 2019. Learn more about MEET by Fermax in this video:

Evelina London Children's Hospital has had many different brands of door entry system, as is often the case with NHS Hospitals spread across the UK. Managers at Evelina wished to have a standardised system across the wards in order to improve operating efficiency and reduce maintenance costs. Upgrades needed to be quick problem free and cost-effective. Each independent ward utilises a self-contained door entry system to control security critical access to their busy nursing area. The Maternity Ward provides a good example of a security critical area that requires an intuitive and cost-effective system to control access with the ability of a ward receptionist to permit entry and exit via an audio-video communication link. The DUOX 2 wire system functions perfectly using most types of cable Time and date stamping of visitors Fermax Area Manager Andy Saxton worked closely with Evelina’s nominated installation company to ensure that the Fermax system design using DUOX and VEO met the hospital’s needs. Based on 2 wires system with aesthetically pleasing profiles and user-friendly features and functionality, the Fermax DUOX system with VEO video monitors was a perfect match for the hospitals requirements. Purely digital in nature, the DUOX 2 wire system functions perfectly using most types of cable which meant that it could be retro-fitted onto the existing system infrastructure, thereby avoiding the excessive costs of re-cabling. Equipped with the Photocaller function which allows for the time and date stamping of visitors, the Fermax DUOX VEO monitor delivered the ideal solution.

As in every health facility, security for the Haute Savoie region’s new hospital presented a complex challenge. Access control required multiple checkpoints and access rights tailored to individual staff and contractors. Real-time control, enabling managers to respond proactively including by opening and closing doors remotely, was another essential. To meet their security challenges, managers selected Aperio® locking technology integrated online with an ARD access management system. Because Aperio® locks are wireless, the hospital could introduce many more layers of security and secure doors without incurring excessive installation or operating costs, including for sensitive offices and drug stores. Central access system software Secure 128-bit AES encryption protects communications between Aperio® lock, hub and system Now staff no longer carry key bunches or waste valuable time hunting down relevant keys. All their individual permissions are stored on a single, programmable RFID credential. Alongside standard wired locking, the hospital chose 1,300 Aperio® wireless escutcheons, 10 Aperio® wireless handles with integrated RFID reader, and 301 Aperio® wall readers. A network of 228 Aperio® communications hubs connects every Aperio® lock wirelessly to the central access system software. All these battery-powered Aperio® devices integrate natively with the centralised access system, so wired and wireless access points at Centre Hospitalier Métropole Savoie (CHMS) are managed together, with real-time management logs, remote door opening and free time slot management. Secure 128-bit AES encryption protects communications between Aperio® lock, hub and system. Maintaining access control autonomously “Having just a single badge — and not having to carry around heavy keys — has been a major advantage for us,” says Béatrice Dequidt, Health Executive at CHMS. “This solution's advantage is it represents a single site from an authorisation management and systems perspective,” explains Aurélien De Riols, ARD’s Eastern Region Director. One single, intuitive management interface enables security teams to administer and maintain access control autonomously, as well as streamline laborious everyday tasks. “We have implemented internal HR management procedures, creating badges that are automatically integrated into ARD's operating software,” adds Alain Gestin, CHMS’s IT Systems Architect. Aperio and ARD maintain compatibility of credentials with the French government’s electronic Health Professional Card (CPS), for added staff convenience. For every site user, the advantages of carrying a single RFID-enabled badge — instead of multiple keys — are clear.

In the digital age, software is a component of almost all systems, including those that drive the physical security market. A trend toward hardware commoditisation is making the role of software even more central to providing value to security solutions. Software developments make more things possible and drive innovation in the market. We asked this week's Expert Panel Roundtable: How do software improvements drive physical security?  

The ability to treat patients in a secure environment is a base requirement of hospitals and other healthcare facilities. Whether facilities are large or small, security challenges abound, including perimeter security, access control of sensitive areas, video surveillance, and even a long list of cyber-risks. We asked this week’s Expert Panel Roundtable: What are the security challenges of hospitals and the healthcare industry?

The definition of a standard is “an authoritative principle or rule that usually implies a model or pattern for guidance, by comparison with which the quantity, excellence, correctness, etc., of other things may be determined.” In technology markets, such as physical security, standards are agreed-upon language, specifications or processes that are used across the board by multiple stakeholders to enable easier interconnectivity and smoother operation of systems. We asked this week’s Expert Panel Roundtable: How are standards shaping change in the physical security market?