Security communication

Artificial Intelligence Technology Solutions, Inc., a global pioneer in AI-driven security and productivity solutions, along with its wholly owned subsidiary, Robotic Assistance Devices, Inc. (RAD), has partnered with the Taylor, Michigan Police Department to launch a community safety initiative utiling RADCam Enterprise. The pilot programme will evaluate how RADCam Enterprise’s AI-enabled interactive capabilities can help deter crime and enhance community safety across local businesses. This initiative marks the next step in Taylor PD’s collaboration with RAD, following the Department’s 2024 pilot involvement with the first and evolving RADDOG quadruped robot for law enforcement use. RADCam Enterprise pilot The RADCam Enterprise pilot will focus on real-world performance in reducing nuisance crimes, improving situational awareness, and supporting officers with timely information and communication tools. Initial deployments will begin with ten businesses, expanding to one hundred as data is collected and analysed for future replication across other communities. At the centre of this initiative is SARA (Speaking Autonomous Responsive Agent), the Company’s multiple award-winning agentic AI platform, which powers RADCam Enterprise. Real-time notifications SARA enables the cameras to communicate directly with individuals, provide real-time notifications, and deliver autonomous voice-down messages to deter unwanted activity. The system can instantly alert officers when assistance is needed, bridging the gap between detection and response while reducing the burden on human monitoring resources. RADCam Enterprise in action When a property is armed for the evening, RADCam Enterprise continuously monitors for motion and activity. If movement is detected near a vehicle or structure, the system issues a verbal warning advising the individual to leave the premises immediately or law enforcement will be contacted. The suspect’s behaviour determines the next step. If the individual departs, RADCam records the encounter and preserves video and audio evidence. If the individual remains, SARA automatically places a phone call to the Taylor Police Department, providing real-time details such as the location, description, visible objects or weapons, and current behaviour.  Officers can then interact with SARA to request additional information or a transcript of the event, ensuring rapid, informed response. Technology supporting law enforcement “We’re proud to see our technology supporting law enforcement and helping communities become safer,” said Steve Reinharz, CEO/CTO and founder of AITX and RAD. “This partnership with Taylor PD demonstrates how RADCam Enterprise can deliver measurable results, improve response times, and strengthen collaboration between local businesses and police. We are looking forward to success here, followed by significant expansion throughout the country.” “We thank the City of Taylor and the Taylor Police Department for leading the way in community law enforcement.” Seamless integration with major VMS’s RADCam Enterprise was introduced on September 15, 2025, as the world’s first speaking, AI-powered talking camera designed for commercial and enterprise applications. The system integrates seamlessly with major video management systems (VMS) and supports SARA’s autonomous engagement features, giving businesses and law enforcement new tools to proactively address security challenges. “We’re always exploring new ways to strengthen public safety and enhance our connection with the community,” said Lt. Jeff Adamisin of the Taylor Police Department. “This pilot allows us to evaluate how RADCam Enterprise can improve visibility across incidents, expand officer response, and help reduce incidents before they escalate. Our goal is to leverage technology that truly makes a difference for the people we serve.” Affordable ways to strengthen safety “We see this as the beginning of something much larger,” added Reinharz. “Communities everywhere are searching for effective, affordable ways to strengthen safety without adding personnel or infrastructure.” “I anticipate that what we learn in Taylor will serve as the blueprint for future partnerships with police departments and municipalities across the country.” Redefining security and guarding services AITX, through its primary subsidiary, Robotic Assistance Devices, Inc. (RAD), is redefining the nearly $50 billion (US) security and guarding services industry through its broad lineup of innovative, AI-driven Solutions-as-a-Service business model. RAD solutions are specifically designed to provide cost savings to businesses of between 35%-80% when compared to the industry’s existing and costly manned security guarding and monitoring model. RAD delivers these cost savings via a suite of stationary and mobile robotic solutions that complement, and at times, directly replace the need for human personnel in environments better suited for machines. All RAD technologies, AI-based analytics and software platforms are developed in-house. Completion of SOC 2 Type 2 audit The Company’s operations and internal controls have been validated through successful completion of its SOC 2 Type 2 audit, which is a formal, independent audit that evaluates a service organisation’s internal controls for handling customer data and determines if the controls are not only designed properly but also operating effectively to protect customer data. This audit reinforces the Company’s credibility with enterprise and government clients who require strict data protection and security compliance. Decades of experience RAD is led by Steve Reinharz, CEO/CTO and founder of AITX and RAD, who brings decades of experience in the security services industry. Reinharz serves as chair of the Security Industry Association’s (SIA) Autonomous Solutions Working Group and as a member of the SIA Board of Directors. The RAD team also draws on extensive expertise across the sector, including Mark Folmer, CPP, PSP, President of RAD and Chair of the ASIS International North American Regional Board of Directors, Troy McCanna, former FBI Special Agent and RAD’s Chief Security Officer, and Stacy Stephens, co-founder of security robotics company Knightscope. Their combined backgrounds in security industry leadership, law enforcement, and robotics innovation reinforce RAD’s ability to deliver proven, practical, and disruptive solutions to its clients. Prospective sales pipeline RAD has a prospective sales pipeline of over 35 Fortune 500 companies and numerous other client opportunities. RAD expects to continue to attract new business as it converts its existing sales opportunities into deployed clients generating a recurring revenue stream. Each Fortune 500 client has the potential of making numerous reorders over time. AITX is an innovator in the delivery of artificial intelligence-based solutions that empower organisations to gain new insight, solve complex challenges and fuel new business ideas. Next-generation robotic product offerings Through its next-generation robotic product offerings, AITX’s RAD, RAD-R, RAD-M and RAD-G companies help organisations streamline operations, increase ROI, and strengthen business. AITX technology improves the simplicity and economics of patrolling and guard services and allows experienced personnel to focus on more strategic tasks. Customers augment the capabilities of existing staff and gain higher levels of situational awareness, all at drastically reduced cost. AITX solutions are well suited for use in multiple industries such as enterprises, government, transportation, critical infrastructure, education, and healthcare.

SOS Technologies, a pioneer in life safety and emergency communication solutions, announced that New York City has partnered with SOS to deploy its first of a kind “Emergency Alert System” (EAS) to help protect NYC public schools experiencing an active -safety threat. This innovative system enables direct, instant communication between schools and first responders, slashing notification times from minutes to under ten seconds. The new Emergency Alert System, created in partnership with the New York City Office of Technology and Innovation (OTI), debuted at the Spring Creek campus in Brooklyn — the first school building in the United States to have direct 911 first responder integration — and is scheduled to be rolled out to a total of 25 school buildings, representing 51 public schools across the five boroughs during the 2025-2026 school year. World’s largest public school system Home to the world’s largest public school system, NYC schools serve approximately 1.8 million students and staff. This pioneering initiative establishes a direct link with first responders—enabling immediate notification to NYPD, FDNY, and EMS—eliminating costly delays and vastly improving emergency response times when every second counts. “New York City is setting a new national standard for school safety,” said Travis Leonardi, Chairman and CEO of SOS Technologies. “For the first time ever, public schools are directly tied into a city’s 911 first responder life-safety communications infrastructure. This groundbreaking integration eliminates costly delays, giving police, fire, and EMS the ability to begin responding almost instantly when seconds matter most. We are honoured to be a part of the technology which helps safeguard the lives NYC students and educators.” NYC EAS platform The NYC EAS platform seamlessly communicates with agencies like NYC Public Schools, NYPD, PSAC 911, and FDNY—helping to accelerate emergency notification and ensuring that calls for help are instantly prioritised and precisely geo-located. With extensive system redundancy, continuous real-time monitoring, and GovRamp-Authorised cybersecurity, the Emergency Alert System delivers unmatched reliability and protection for New York City’s life-safety communications and public-school infrastructure. Improving life safety systems “From day one, our mission has been to help improve life safety systems through innovative technologies,” said Paul Averill, President and COO of SOS Technologies. “By directly linking New York City Public Schools to the city’s first responder communication infrastructure, we’re closing a critical gap in emergency notification and response times.” “With the announcement of this important NYC initiative, we are optimistic that other cities across the country will adopt these technologies to help revolutionise communication between public and private institutions and first responders.” New York City’s selection of SOS Technologies underscores the city’s commitment to pioneering safety initiatives and providing the most advanced protection possible for its students and educators.

AtlasIED, a pioneering company in the commercial audio and security sectors, is pleased to announce the appointment of Cameron Javdani as Vice President of Market Development for Security Solutions. This appointment supports the company's growing commitment to security-oriented communication solutions and strategic partnerships within the ecosystem. Prior roles of Javdani  Javdani has extensive expertise in both the audio and security sectors, earning a solid reputation as a respected voice within the Security Industry Association and among leading integrator networks. His background includes key leadership roles focused on market development, channel partnerships, and technological advancements to address the evolving demands of the industry. AtlasIED’s unified communications “Cameron will lead the expansion of our partnerships at both the integrator and ecosystem levels,” said Michael Peveler, Vice President of Sales at AtlasIED, adding “He is an incredibly well-respected part of the security industry and SIA community, and we are happy to add his leadership and insight to our security solutions team.” In his new role, Javdani will focus on accelerating AtlasIED’s presence in the security market by strengthening relationships with integrators, consultants, and technology partners, while expanding industry outreach and advocacy for AtlasIED’s unified communications and life safety platforms. AtlasIED’s innovation, commitment “I’m honoured to join AtlasIED at such a pivotal time for the security solutions business,” said Cameron Javdani. He adds, “AtlasIED’s innovation, commitment to the channel, and vision for integrated audio and security technology are aligned with where the industry is heading. I look forward to building strong partnerships that create meaningful value for our customers and the greater security ecosystem.”

CAME KMS now announced the rollout of a number of quality of life updates to its SimpleKey Web (SKW) platform, designed to provide installers, end users, and advantage residents with new tools, improved usability, and enhanced security — all at no additional cost. October 2025 update The October 2025 update introduces several new features, including: Sign-Off Certificate Email Confirmations: Installers can now generate digitally approved sign-off certificates and send them directly to multiple email addresses, strengthening audit trails and customer documentation. Certificates can be issued on the day of sign-off or retrospectively, ensuring accuracy for both existing and future installations. Embedded Help Pages: Help resources are now embedded directly into SKW installations, providing faster access and eliminating potential firewall or external site conflicts. This improves usability and strengthens organisational security. Updated Communication Device Naming: To improve clarity, SKW has simplified communication device terminology, aligning names with current mobile and broadband technologies. This ensures consistency across devices from legacy 2G systems to modern 4G-ready controllers. Quick contact reference A frequently updated contact directory has been integrated into the Help Pages, giving users direct access to the UK Business Development Manager team for faster support. “These updates reflect our commitment to continuous improvement,” said Russell Mayes, Product Manager, CAME KMS. “We listen to installer and customer feedback, and by delivering these updates at no extra cost, we ensure SimpleKey Web remains a trusted, future-ready solution.” Benefiting from the new features The new features will begin appearing across SKW installations from October 2025. No action is required by users, updates will roll out automatically. Installers and housing providers can start benefiting from the new features as soon as they appear. For installation guides, video tutorials, and additional resources, visit the official CAME UK YouTube channel. To stay informed about future developments, join the CAME KMS mailing list or follow CAME KMS on LinkedIn.

Panasonic Connect North America, Division of Panasonic Corporation of North America, announced that its portfolio of TOUGHBOOK® laptops and 2-in-1 computers has been designated “Verizon Frontline Verified.” The distinction was granted after rigorous testing to ensure the solutions meet the durability, reliability, and connectivity standards required by first responders and public safety professionals using the Verizon network. To qualify, companies must be part of the Verizon Frontline Innovation Program, in which Verizon brings together technology vendors and industry partners to identify, test, and advance communications solutions across four key areas: Preparation, Response, Recovery, and Mitigation. Enhancing situational awareness “Panasonic Connect designs TOUGHBOOK rugged laptops and 2-in-1s based on the unique challenges first responders face every day,” said Calvin Jackson, Senior Manager for Crisis Response at Verizon Frontline. “We’re proud to strengthen our collaboration with Panasonic Connect as we work together to deliver innovative, critical solutions for those on the front lines.” For nearly 30 years, Panasonic Connect has been innovating its TOUGHBOOK solutions to support the specific needs of public safety organisations. Purpose-built for reliability and durability, TOUGHBOOK laptops and 2-in-1s are engineered to withstand the harsh environments first responders encounter daily - helping them improve efficiency, enhance situational awareness, and coordinate more effectively. Now, the entire TOUGHBOOK lineup, including the TOUGHBOOK 40, TOUGHBOOK 55, TOUGHBOOK 33 and TOUGHBOOK G2, has been recognised for its ability to power Verizon Frontline’s advanced network and provide the connectivity first responders need to operate seamlessly in the field. Public safety community “At Panasonic Connect, we’re proud to support the public safety community,” said Mike Smola, Director, Product Management and System Engineering/QA at Panasonic Connect. “Earning the Verizon Frontline Verified distinction underscores our shared commitment to delivering rugged, reliable solutions that help first responders stay connected when it matters most. Together with Verizon, we’re continuing to push the boundaries of innovation to ensure those on the front lines have the tools they need to serve and protect their communities.”

Viking Electronics is making it easier than ever to secure entry points and streamline communication with the launch of the E-32T Series IP Intercoms. Built for the security-conscious environments, these rugged intercoms deliver reliable voice communication, simple setup, and advanced SIP security features - all in one powerful package. The E-32T Series supports SIP over TLS and full SIPS, ensuring secure communication and compatibility with pioneering VoIP providers. A built-in Web User Interface (Web UI) allows fast programming from any device with a browser, no special software required, making installation and system management effortless for integrators and facility managers. Viking’s Enhanced Weather Protection For harsh outdoor environments, the E-32T-SS-IP-EWP offers Viking’s EWP, meeting IP66 standards Designed for flexibility, the E-32T-SS-IP can dial programmable numbers, activate doors or gates with its on-board relay, and visually confirm call status with a bright blue LED. Powered by PoE Class 2, these intercoms reduce wiring complexity and installation costs. For harsh outdoor environments, the E-32T-SS-IP-EWP offers Viking’s Enhanced Weather Protection (EWP), meeting IP66 standards. With gaskets, sealed connections, gel-filled connectors, and potted circuit boards, this version stands up to rain, snow, and extreme temperatures. Why choose the E-32T Series? Secure SIP Communication – Protects against unauthorised access with SIP over TLS and full SIPS. Fast, Flexible Setup – Program remotely via Web UI, upload custom tones or announcements, and simplify installs with PoE. Built for Demanding Environments – Rugged stainless-steel faceplate, vandal-resistant design, and EWP option for IP66 weather resistance. Versatile Applications – Ideal for entry points, gates, parking facilities, campuses, and businesses. Security, simplicity, and durability The E-32T Series delivers a balance of security, simplicity, and durability, making it a smart choice for integrators, security professionals, and organisations looking to strengthen access control. Viking Electronics designs and manufactures over 500 security and communication products, including emergency phones, entry systems, paging interfaces, mass notification systems, and more. Founded in 1969 and based in Hudson, Wisconsin, Viking products are built in the USA and backed by a two-year limited warranty with free lifetime technical support.

March is Women in Security Month, a time dedicated to celebrating and promoting the contributions of women in the security field—particularly in cybersecurity. This observance aligns with Women’s History Month, providing an opportunity to reflect on the progress made and the work still needed to advance gender equity in security. Evolving role of women in security The security industry has witnessed a steady increase in women's participation. According to ISC2 Research in its “Women’s Role in Filling the Workforce Gap” report, women make up an estimated 20 to 25 percent of the security industry. Promisingly, younger generations are entering the profession at higher rates, with 26 percent of working professionals under 30 identifying as women. The security industry has witnessed a steady increase in women's participation The research tells us that women are thriving in a variety of roles, from engineering and system administration to sales, marketing, and project leadership. Key factors driving this transformation include mentorship programs, male allies advocating for gender equality, and cultural shifts recognising the unique perspectives and strengths women bring to security challenges. These efforts are fostering more inclusive environments and ultimately strengthening the industry. The value of diverse perspectives in security Security is not a one-size-fits-all industry—each organisation and facility has unique needs that require varied perspectives. Greater representation of women has introduced fresh approaches to problem-solving, fostering collaboration and driving innovation. By integrating diverse viewpoints, security professionals can create more effective solutions that better address end-user needs. Industry support for women’s professional growth SIA's WISF offers subcommittees such as NavigateHER, SupportHER, and UpLiftHER Organisations like the Security Industry Association (SIA) and ASIS International have established networking platforms and initiatives to support women in security. Events such as the Security LeadHER Conference provide valuable professional development and networking opportunities. Companies are also investing in science, technology, engineering, and mathematics (STEM) initiatives, hands-on training, and recruitment programs to attract more women into the field. Additionally, SIA's Women in Security Forum (WISF) offers subcommittees such as NavigateHER, SupportHER, and UpLiftHER, which provide pathways for engagement and growth. Challenges women in security face Despite progress, challenges remain. Many women still feel it necessary to repeatedly prove their expertise, take on additional informal responsibilities, or carefully navigate workplace dynamics. Imposter syndrome can be another hurdle, even for accomplished professionals. However, women in security are addressing these challenges by setting boundaries, advocating for themselves, and supporting one another through mentorship. By excelling in leadership and technical roles, women are reshaping outdated perceptions and advocating for more inclusive workplace policies. Steps industry pioneers can take To further support women in security, industry pioneers could: Provide targeted professional development and career advancement opportunities. Foster strong, supportive communities that recognise and mentor women. Implement structured mentorship programs that connect experienced professionals with newcomers. Promote workplace flexibility to help employees balance personal and career commitments. Actively challenge biases and advocate for meaningful change within organisations. Advice for women entering the security field Here are key pieces of advice for women considering a career in security: Own Your Expertise – Have confidence in your knowledge and skills. Seek Out Mentors & Allies – Connect with supportive professionals who can guide your career. Build a Strong Network – Join organisations like ASIS Women in Security, SIA Women in Security Forum, or Women in CyberSecurity (WiCyS), and attend industry events to expand your connections. Speak Up & Take Space – Confidently share your ideas and challenge outdated norms. Develop Resilience & Advocate for Yourself – Push past biases, demand the respect you deserve, and negotiate for fair salaries and promotions. Keep Learning & Stay Ahead – Continually build your expertise to stay competitive in the evolving security industry. The future of women in security As the security industry evolves with technological advancements and global changes, opportunities for women will continue to expand. Women are not just participating in the industry’s growth—they are shaping its future. With growing mentorship programs, male allies advocating for gender equality, and ongoing cultural shifts, the focus is no longer just on breaking barriers but on building bridges to new opportunities.

Technology advances in the security industry are transforming the way modern systems are designed and installed. Customers today are looking for greater scalability and flexibility, lower up-front costs, and operational efficiency. Cloud-based software as a service (SaaS) solutions, AI-enhanced tools, and IoT-enabled sensors and devices are increasingly in demand. The traditional role of the systems integrator is evolving as a result. While security integrators have always worked closely with end users, today’s pioneers go beyond installation and maintenance. They align security strategies with evolving business needs, integrating IT, cybersecurity, and data-driven insights into their offerings. A look at the past and present Integrators are often asked to help tailor solutions and provide expertise in IT and cybersecurity Traditionally, systems integrators specialised in installing and maintaining wired physical security systems like CCTV, access control, and alarms. The service model was built around large, up-front investments and project-based installations. However, today customers are seeking comprehensive solutions. They’re looking to wirelessly integrate security infrastructure with cloud-based SaaS systems and IoT devices. While modern systems are often faster to deploy, they’re most effective when supported by ongoing consulting and strategic planning. Integrators are often asked to help tailor solutions and provide expertise in IT and cybersecurity. Data requirements and modern systems  Data requirements have also changed. Modern systems collect vast amounts of data. Advanced analytics, machine learning, and automation are now must-have tools for actionable insights. Security integrators can help end users set up custom dashboards, automations, and continuous system optimisation. Let’s look at some of the specific ways the role of systems integrators is evolving and how to adapt and succeed. Strengthen your IT expertise Integrators with IT expertise can ensure that hardware is optimised and maintained for peak performance The competitive landscape today includes not just security specialists but also IT-focused integrators and SaaS providers. Systems integrators with expertise in traditional physical security solutions plus IT experience offer unique value. They understand the real-world security challenges and opportunities, along with cybersecurity and network best practices. Integrators with IT expertise can also ensure that hardware is optimised and maintained for peak performance. Their experience with legacy systems allows them to offer practical recommendations on cost-effective approaches, such as upgrading or integrating older hardware with new digital solutions. Consider who’s making the purchase decisions Traditionally, security integrators primarily sold to security directors, facility managers, and operations teams. Now, multiple stakeholders may be involved in decision-making. IT teams, CIOs, and CTOs often weigh in on purchase decisions when cloud-based security and SaaS solutions are under consideration. Customers today aren’t just shopping for cameras, access control panels, alarms, and other hardware components. They’re looking for security ecosystems that can integrate with enterprise-wide IT infrastructure and business applications. When working with these different teams, consider outlining the system's return on investment (ROI). How can the solution reduce risk for various departments? Can it help improve operational efficiency or reduce the time required to onboard and train staff? Will it make regulatory compliance easier to manage? Focus on the long-term value for the entire organisation. Take a consultative approach Another way systems integrators are adding value is by offering vertical specialisation Installation fees remain important for many integrators, but there may be additional consultative opportunities to build long-term relationships with customers. Offer services such as roadmap planning, hardware and integration maintenance, training to certify end users on the manufacturer’s product, and cybersecurity services. While cloud-based solutions reduce on-premises maintenance, they don’t eliminate the need for ongoing support and training. Consider offering training opportunities. These can lead to other benefits as well. Better-educated and technically proficient customers are usually more willing to adopt new technologies. They understand the value of these investments and have more confidence that they’ll see results. Another way systems integrators are adding value is by offering vertical specialisation. Healthcare, sports venues, critical infrastructure, education, retail - each specialty has its own set of challenges, partner networks, regulatory restrictions, training needs, and business requirements. Integrators who specialise are uniquely positioned to offer key sector-specific insights that are invaluable to their clients. Embrace the cloud A key growth area for integrators is supporting customers in their shift to cloud deployments. Cloud solutions aren’t a one-size-fits-all solution. Each organisation is evaluating options and deciding whether cloud, hybrid, or fully on-prem solutions are the right fit for its unique needs. A key growth area for integrators is helping clients in their shift to cloud deployments Helping customers navigate and adopt cloud or hybrid solutions opens new opportunities to expand your business and deepen your relationship with your customers. Systems integrators who sell cloud solutions have the opportunity to add new layers to services for more value for customers. With a cloud solution that's easy and fast to deploy and managed and maintained by the provider, you can reduce overhead costs, staff training, and truck rolls via remote customer support. These benefits also allow you to spend time developing greater expertise in your customers’ processes. Using this knowledge, you can tailor your services towards potential productivity gains for your customers and turn them into additional sales. You ensure that your customers get the most out of the technology that’s available and that they have already purchased. Highlight your focus on cybersecurity Cybersecurity is no longer solely an IT department's responsibility. While dedicated IT security teams may still handle broader network defense, integrators play a crucial role in securing access control, surveillance, and IoT devices within a security framework. If unsecured, these devices can provide an entry point for cyber criminals to gain access to an organisation’s network. Cybersecurity is no longer solely an IT department's responsibility To best protect end users from cyberattacks, choose physical security systems with built-in security and privacy-by-design features. Help customers implement best practices to ensure their entire ecosystem is designed, built, and managed with end-to-end security in mind. Once implemented, work with your manufacturers, consultants, and end users to ensure that vulnerabilities are identified and mitigated. Every person on the network plays a role in keeping cyber threats at bay. Lean into the power of partnerships In today’s complex and dynamic security landscape, choosing the right technology partners is crucial. Ask potential partners to share their technology roadmap, and how you can offer feedback or participate in discussions about industry trends. Ideally, your partners will have a program in place to get input from integrators and end users, so they can develop products that are designed to address their most pressing issues and concerns. Your manufacturer partners should be working to help identify the evolving needs of customers and communicate these insights to systems integrators. Seek partners who actively support integrators to understand how security is evolving In addition to a good experience for the end user, strong manufacturer partners also offer solutions to streamline and automate workflows for integrators. It should be easy to order and check your shipping statuses online, for example. These are simple things that save you time and demonstrate your partner’s care for your business. Seek partners who actively support integrators to understand how security is evolving. While training is often offered on-site, some companies are now also offering blended learning models so integrators and their technicians can reduce classroom time and stay out in the field. Evolution is an opportunity Security integrators with traditional physical security expertise remain indispensable because they understand real-world risks and regulatory requirements. They can provide hands-on system deployment and optimisation. Now, there are new opportunities to build long term customer relationships. As the physical security industry undergoes this profound shift, adaptation is key. By embracing cloud and hybrid solutions, integrators can unlock new revenue streams, enhance customer relationships, and stay ahead of technological advancements. With the right partnerships and a forward-thinking mindset, systems integrators can navigate this transformation and take advantage of new opportunities being presented by evolving technology.  Leverage your deep industry experience while upskilling in cloud, cybersecurity, and IT. The strongest approach is for end users, systems integrators, IT specialists, and manufacturers to work together to navigate industry changes.

From where I sit in talking to security pioneers every day, the traditional Global Security Operations Centre (GSOC) stands at a critical inflection point. Security teams are up against challenges in staffing, operational efficiency, and more threat complexity, which means “thinking outside the box” is becoming critical. The use of artificial intelligence (AI) is emerging as more than a buzzword in these situations; it’s becoming a game-changing force multiplier in security operations. Reaching a breaking point Today's GSOCs face a perfect storm of operational challenges. Security operators, typically earning between $20-40 per hour, require extensive training periods lasting weeks or months as a result of the numerous applications they’re tasked with using. Yet the industry grapples with insane turnover rates of 100-% to 300% annually, creating a costly cycle of continuous recruitment and training. Meanwhile, operators are drowning in video feeds and alarms, leading to fatigue, missed incidents, and delayed response times. Practical applications for AI The reality of many GSOCs, however, is a disjointed mess of multiple applications The GSOC is the centre of an organization’s security and in a perfect world, all of the data related to safety across multiple facilities flows through there, giving operators a clear picture of what’s going on at any given time. The reality of many GSOCs, however, is a disjointed mess of multiple applications. Think about all the platforms needed to respond to a single incident – access control alarm, video to verify, standard operating procedures (SOPs) stored on a shared drive, radios to get a hold of a guard to dispatch, finding a list of emergency numbers and corresponding it to where the incident is happening, and manually logging the results. Steps into a single platform Not only is there a case for unifying all of these steps into a single platform that pulls in data from various sources, but layering response with AI-enabled technology to achieve the following: Real-time video analysis and threat detection. AI-enabled systems are revolutionising surveillance operations by simultaneously monitoring multiple video feeds, detecting and classifying objects, people, and behaviours in real-time. The technology excels at identifying suspicious activities such as loitering, abandoned objects, or unauthorised access attempts, automatically alerting operators to potential threats – or even identifying false alarms that can take human operators away from the work they’re doing – all while maintaining vigilance across numerous camera feeds. Intelligent alarm management. One of AI's most immediate impacts is in addressing the chronic problem of false alarms. By analysing multiple data points simultaneously, AI technology can intelligently filter and verify alerts, dramatically reducing false positives that traditionally consume valuable operator time. An AI GSOC operator, for example, can assess an incoming alarm and either identify it as a real threat (then escalate to its human supervisors) or use SOPs to determine that the alarm is false, providing feedback and reasoning that’s collected and assessed. This intelligent triage ensures security teams focus on genuine threats rather than chasing false alarms, significantly improving response efficiency. Automated incident response. When security incidents occur, AI systems can instantly gather relevant data from multiple sources – including video feeds, access control logs, and sensor data – to generate preliminary incident reports and initiate appropriate response protocols. This automation ensures consistent application of security procedures while maintaining detailed documentation for compliance and analysis purposes. Predictive analytics and pattern recognition. By analysing historical data, AI systems can identify patterns that might indicate emerging security risks before they materialise. This includes detecting unusual access patterns, anomalies in foot traffic, or behavioural patterns that suggest potential future security threats, enabling proactive rather than reactive security measures. The benefits to the business While AI can be used in so many ways to reduce false alarms, create more efficiencies, and help GSOC operators elevate their roles to be more strategic, there is still a stigma associated with its use. However, a lot of the conversations around this kind of investment can be elevated to reflect positively on the business, which can help achieve more buy-in from leadership. Here are some of the ways: Operational improvements: Dramatic reduction in false alarm rates through intelligent verification systems that analyse multiple data points simultaneously Response times cut significantly through automated triage and threat assessment protocols Standardised and consistent application of security protocols across all shifts and incidents More efficient resource allocation through AI-driven staffing recommendations based on historical patterns Expanded security coverage without proportional staffing increases, enabling monitoring of multiple locations simultaneously Enhanced incident documentation through automated report generation and data collection Improved situational awareness through real-time correlation of multiple data sources Reduced training time for new operators through AI-assisted guidance systems Better compliance management through automated protocol enforcement and documentation Business impact: Significant cost savings through reduced false alarm response and more efficient staffing Decreased liability exposure through comprehensive incident documentation and consistent protocol application Enhanced regulatory compliance through automated record-keeping and standardised procedures Improved risk management through predictive analytics and early warning capabilities Better return on investment for security technology through integrated AI-driven optimization Increased scalability of security operations without proportional cost increases More robust business continuity through improved threat detection and response Enhanced protection of critical assets through constant AI monitoring Personnel impact: Reduced operator burnout through automation of routine and repetitive tasks Enhanced job satisfaction as operators focus on strategic decision-making rather than routine monitoring Improved work-life balance through more efficient resource allocation New career development opportunities in AI-enabled security operations Better retention rates through reduced stress and increased job engagement Enhanced skill development as operators learn to work with advanced technology Improved team collaboration through AI-assisted information sharing More effective decision-making support through AI-driven insights Greater operator confidence through AI-backed verification of security events AI and the road ahead Integration of AI into the GSOC is about more than simply technological advancement While security historically hasn’t changed as quickly as its cyber counterparts, its evolution is imminent. Integration of AI into the GSOC is about more than simply technological advancement; it’s a seismic shift in how organisations approach security operations. The future of this is in the partnership between human expertise and AI capabilities, where technology handles routine monitoring and initial threat assessment, allowing security personnel to focus on complex decision-making and strategic security initiatives. Transformation of security operations For security pioneers looking to implement AI in their GSOCs, success lies in thoughtful integration that considers both technical requirements and human factors. By carefully balancing automation with human oversight, organisations can create more effective, efficient, and responsive security operations that deliver tangible value to the enterprise. The transformation of security operations through AI isn't just about doing more with less – it's about doing better with what we have. As threats become more sophisticated and security demands continue to grow, AI-enabled GSOCs will be better positioned to meet these challenges while delivering enhanced protection for people, assets, and operations.

AI has the potential to enhance the usability of traditionally complex access control and physical security systems. The application of AI (artificial intelligence) within access control is still relatively new, but rapid advancements in generative AI are already transforming how security systems operate. acre security is driving the deployment of generative AI in access control through its acquisition of REKS earlier this year. REKS is a purpose-built generative AI solution designed specifically for acre’s access control platform. Unlike generic AI tools, REKS understands both system and security-specific terminology, allowing users to ask natural-language questions like, “Show me all access denied events at a specific location,” and receive instant results. AI workflows and AI agents “We're starting to see how AI workflows and AI agents, that leverage language models, can potentially be used in conjunction with access control to create new, automated processes around false alarm reduction, system configuration, report generation, data analysis, threat detection, and in-system customer support,” says Adam Groom, Director of Business Development, AI Development Team, acre security. “We expect AI-driven capabilities to evolve rapidly, but the full range of benefits will depend on continued development and real-world application,” he adds. Integrate AI-driven capabilities acre’s ability to integrate AI-driven capabilities across the company’s product portfolio positions The best way to think of REKS is as an acre access control expert you can talk to, says Groom. “As AI adoption grows in security, REKS will expand its capabilities, making access control more usable and more efficient.” Groom says acre’s ability to integrate AI-driven capabilities across the company’s product portfolio positions the company as a pioneer in next-generation physical security. “These features will add long-term value by enhancing usability and operational insights across various segments,” says Groom. “Work is already under way to incorporate REKS into acre access control, and we’ll evaluate other integration opportunities in the future.” REKS' AI capabilities According to acre, REKS simplifies daily operations, automating routine tasks, and delivering real-time, actionable intelligence. With REKS' AI capabilities, users can interact with the system to retrieve more detailed insights and actionable information from their acre access control system. “This eliminates the need for complex reports, navigating drop-down menus, or manually reviewing logs,” says Groom. “It significantly enhances efficiency and usability for security professionals.” Enhancing productivity and customer satisfaction Key concern is ensuring that system configuration, enactment, and servicing remain within their scope  For integrators, the key concern is ensuring that system configuration, implementation, and servicing remain within their scope of expertise. With REKS, that doesn’t change — but the process becomes significantly faster and more efficient. Instead of manually configuring every panel, input, and output — a traditionally time-consuming task — REKS enables integrators to use natural language commands to streamline setup and adjustments, says Groom. This eliminates tedious steps and dramatically improves operational efficiency, allowing integrators to deploy and fine-tune systems with greater speed and accuracy, ultimately enhancing both productivity and customer satisfaction, he adds. Cloud-enabled ecosystems “We are committed to helping organisations modernise their security infrastructure by transitioning from legacy systems to cloud-enabled ecosystems at their own pace — ensuring minimal disruption while maximising value,” says Groom. “By integrating AI-driven capabilities, we enhance usability and deliver deeper operational insights across all segments.” “Security’s future isn’t about forcing change — it’s about empowering choice,” adds Groom. “Whether staying on-prem, migrating to the cloud, or adopting a hybrid model, we plan to provide a seamless, zero-disruption transition, prioritising interoperability, automation, and security at every stage.” Generic AI tools AI must be purpose-built for security applications because security demands precision, reliability, and context-aware decision-making, which only focused AI offerings like REKS bring to the table, says Groom. In contrast, generic AI tools, like ChatGPT, are designed to perform a wide variety of tasks, like how humans can learn and do many different things. Instead, purpose-built AI is built to do just one specific function. “REKS adds specially designed artificial intelligence to our access control solutions to enhance both intelligence gathering and the user experience,” says Groom. New applications in access control The integration of generative AI into acre's access control platforms and their broader portfolio A new AI development team will lead AI initiatives at acre, driving the integration of generative AI into acre's access control platforms and their broader portfolio.  This team will seek to push boundaries in applying AI to new applications in access control, intrusion detection, and beyond, empowering security professionals to interact with their systems in a smarter, more intuitive way. But don’t worry, AI will not take the human element out of security entirely. AI human capabilities “The reality is that AI will improve upon human capabilities because it is a versatile tool that supports and strengthens security operations, not a replacement for human decision-making,” comments Groom. “It helps operators process large amounts of data quickly and detect patterns that might be missed otherwise.” Rather than removing the human element, AI allows security teams to work more efficiently by automating repetitive tasks and providing actionable data, enabling professionals to focus on critical responsibilities. {##Poll1743085396 - What is the biggest challenge you face with your current access control system?##}

Big news on the mergers and acquisitions (M&A) front is closing out 2024, a year in which several shifts changed the face of the physical security manufacturer community. Announced in December, German giant Bosch Group is selling its Building Technologies division’s product business for security and communications technology to the European investment firm Triton.  Bosch division selling to Triton  The transaction encompasses three business units – Video, Access and Intrusion, and Communication – and thus the entire product business of Bosch Building Technologies that was offered for sale. All 4,300 associates employed in these units at more than 90 locations worldwide will be taken over. The transaction reflects a growing confidence in the security market among private equity companies such as Triton, Becklar, and Volaris.   Sharing best practices Acre Security and Bosch will remain independent, standalone companies under Triton’s ownership Acre Security, previously acquired by Triton, has benefited from Triton’s strategic guidance and expertise, according to the company, which is confident Bosch will experience the same level of support and opportunity to thrive. Acre Security and Bosch will remain independent, standalone companies under Triton’s ownership, but will benefit from the potential to collaborate and share best practices as part of the broader Triton portfolio.  Resideo acquires Snap One  Earlier in 2024, there were other large M&A transactions. In the spring, Resideo Technologies, Inc., a manufacturer and distributor of technology-driven products and solutions, agreed to acquire Snap One Holdings Corp., a provider of smart-living products, services, and software to professional integrators. The transaction is valued at $1.4 billion, inclusive of net debt. Upon closing, Snap One becomes part of Resideo's ADI Global Distribution business.  Honeywell buys Carrier’s Access Solutions  In late 2023, Honeywell announced plans to enhance and strengthen its building automation capabilities with the acquisition of Carrier Global Corporation’s Global Access Solutions business for $4.95 billion, in an all-cash transaction.  The acquisition, which played out through 2024, includes both hardware and software solutions, adding three respected brands to Honeywell’s portfolio with a focus on life safety and digital access solutions. Acquired brands include LenelS2, commercial and enterprise access solutions; Onity electronic locks; and Supra cloud-based electronic real estate lock boxes. Hirsch reemerges as an iconic brand  The Identiv sale was originally announced in April, subject to regulatory approval Identiv announced plans to sell its physical security business and assets to Vitaprotech, the security solutions provider that also acquired British manufacturer, TDSI, in 2019. The Identiv sale was originally announced in April, subject to regulatory approval.  As a result of the sale, Hirsch, a global security technology pioneer advancing physical security, video intelligence, cybersecurity, and digital identification solutions, announces the relaunch of its iconic brand and strengthened focus on the industry’s most complete high-security, end-to-end platform.  Ease of use security solutions The move seeks to reposition Hirsch as the global pioneer in physical security, video intelligence, and identity solutions, protecting everything from small enterprises to critical national infrastructure. With a 43-year-strong foundation in the industry, Hirsch’s mission has always been empowering a secure, connected world, combining government-grade high security with ease of use. Milestone and Arcules unite  Effective July 1, 2024, global video technology company Milestone Systems announced its merger with the cloud-based video surveillance solutions provider, Arcules. Both companies are owned by Japanese multinational Canon Inc. Based in Irvine, Calif., Arcules was spun off from Milestone in 2017. The merger brings together Milestone and Arcules’ best-in-class capabilities within video management software (VMS), video analytics, and video surveillance as a service (VSaaS), providing a complete video technology offering.  More M&A stories in 2024  In other M&A moves in 2024, cloud-based workforce management software provider Synerion USA Inc. acquired cloud-based video surveillance and access control solutions platform Qumulex Inc. Also, the global pioneer in airspace awareness and security, Dedrone, became part of the public safety and technology company Axon. The acquisition unites two companies with a shared mission to improve public safety and national security by staying ahead of persistent and escalating threats, enabling faster, more effective responses and ultimately protecting more lives in more places.

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

Artificial Intelligence Technology Solutions, Inc., a pioneer in AI-driven security and productivity solutions, along with its wholly owned subsidiary, Robotic Assistance Devices, Inc. (RAD), announced that it has received an order for ten ROSA™ units bundled with ten SARA™ (Speaking Autonomous Responsive Agent) licences for deployment inside a major sports venue in the United States. The new installations will support the arena’s security team with enhanced monitoring, rapid event detection and autonomous voice-driven response throughout interior zones. Evaluating modern security technologies The arena had been evaluating modern security technologies to address persistent trespassing, vandalism and other unauthorised activity across its interior spaces. This order follows a series of assessments in which RAD solutions demonstrated clear advantages in autonomous detection, operator support and rapid on-site response.  The venue is also reviewing additional RAD offerings for broader facility coverage, including ROAMEO™ and RIO™ units for expanded indoor and outdoor protection. How venues can strengthen security “This is an ideal application for ROSA paired with SARA,” said Mark Folmer, CPP, PSP, President of RAD. “These deployments show how venues can strengthen security, improve response times and reduce operating costs with a solution that works around the clock without added staffing.” SARA’s real-time detections ROSA units equipped with SARA, the Company’s multiple award-winning agentic AI platform, will provide continuous event detection, verification and automated voice response, giving on-site staff and remote operators clearer insight into activity across the arena. SARA’s real-time detections and notifications help reduce operator workload, improve situational awareness and ensure that critical events receive immediate attention. This combination allows security teams to focus on higher-value tasks while maintaining consistent coverage. ROSA’s AI-driven security analytics ROSA is a multiple award-winning, compact, self-contained, portable, security and communication solution that can be installed and activated in about 15 minutes. ROSA’s AI-driven security analytics include human, firearm, vehicle detection, licence plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and autonomous response library.  Two-way communication is optimised for cellular, including live video from ROSA’s high-resolution, full-color, always-on cameras. RAD has published seven Case Studies detailing how ROSA has helped eliminate instances of theft, trespassing and loitering at mobile home parks, retail centres, hospital campuses, multi-family communities, car rental locations and construction sites across the country. 

Artificial Intelligence Technology Solutions, Inc., along with its wholly owned subsidiary Robotic Assistance Devices, Inc. (RAD), announced the publication of a new case study detailing the successful deployment of RAD’s RIO 180 units powered by SARA at a mobile home community managed by Champion Real Estate Services. The project, conducted in collaboration with RAD dealer HUB Enterprises, demonstrates how autonomous security solutions can dramatically reduce incidents, restore resident confidence, and redefine community safety. Newly published case study The newly published case study, titled “Transforming Mobile Home Park Security with RAD and HUB Enterprises,” showcases how the partnership between Champion, HUB, and RAD addressed long-standing security challenges at a large mobile home community. The report details how HUB deployed two RIO 180 units powered by RAD’s agentic AI platform, SARA (Speaking Autonomous Responsive Agent), resulting in a near elimination of resident complaints and a sharp decline in trespassing, theft, and disruptive activity. This case joins a growing collection of real-world examples where RAD’s autonomous technologies are redefining safety and operational efficiency across residential, commercial, and critical infrastructure sectors. LED display and talk-down features “HUB brought us a solution from RAD that works,” said Shannon Noble, Managing Broker at Champion Real Estate Services. “The collaboration between Champion, HUB, and RAD has given us a new level of confidence in how we manage security at our communities. The LED display and talk-down features make a powerful impact. Residents see and hear that their community is protected, and it has completely changed the atmosphere.” Technology-driven adoption “This worked where our patrols just couldn’t,” said Jarrett Willoughby of HUB Enterprises. “It’s visible, it’s active, and it gave Champion the confidence to start talking about more deployments right away. What really surprised us was SARA. We thought of it as just a monitoring tool, but the way it responds on its own, the speed of it, that’s what really sold us.” “The results at Champion’s community clearly show how technology-driven adoption can make neighborhoods safer,” said Mark Folmer, CPP, PSP, President of RAD. “RIO powered by SARA provides an immediate and visible deterrent that residents recognise and appreciate. This collaboration with HUB and Champion demonstrates how autonomous security can deliver measurable improvements in safety and peace of mind.” Transforming residential community safety The full case study is now available for download, offering detailed insights into how autonomous security solutions are transforming residential community safety. Property managers, security providers, and industry professionals are encouraged to review the results and explore how AI-powered autonomy can deliver stronger deterrence, faster response, and greater confidence for the communities they serve. ROSA units Sitting atop a standard RIO 180 configuration is a single ROSA units. ROSA is a multiple award-winning, compact, self-contained, portable, security and communication solution that can be installed and activated in about 15 minutes. ROSA’s AI-driven security analytics include human, firearm, vehicle detection, licence plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and autonomous response library. Two-way communication is optimised for cellular, including live video from ROSA’s high-resolution, full-colour, always-on cameras. RAD has published six Case Studies detailing how ROSA has helped eliminate instances of theft, trespassing and loitering at mobile home parks, retail centres, hospital campuses, multi-family communities, car rental locations and construction sites across the country. Customised assessment and demonstration The Company encourages property managers, business owners, and municipal leaders seeking to improve security in downtown and high-traffic areas to connect with RAD for a customised assessment and demonstration of its autonomous security solutions. AITX, through its primary subsidiary, Robotic Assistance Devices, Inc. (RAD), is redefining the nearly $50 billion (US) security and guarding services industry through its broad lineup of innovative, AI-driven Solutions-as-a-Service business model. RAD solutions are specifically designed to provide cost savings to businesses of between 35%-80% when compared to the industry’s existing and costly manned security guarding and monitoring model. Cost savings RAD delivers these cost savings via a suite of stationary and mobile robotic solutions that complement, and at times, directly replace the need for human personnel in environments better suited for machines. All RAD technologies, AI-based analytics and software platforms are developed in-house. The Company’s operations and internal controls have been validated through successful completion of its SOC 2 Type 2 audit, which is a formal, independent audit that evaluates a service organisation’s internal controls for handling customer data and determines if the controls are not only designed properly but also operating effectively to protect customer data. This audit reinforces the Company’s credibility with enterprise and government clients who require strict data protection and security compliance. Led by Steve Reinharz RAD is led by Steve Reinharz, CEO/CTO and founder of AITX and RAD, who brings decades of experience in the security services industry. Reinharz serves as chair of the Security Industry Association’s (SIA) Autonomous Solutions Working Group and as a member of the SIA Board of Directors. The RAD team also draws on extensive expertise across the sector, including Mark Folmer, CPP, PSP, President of RAD and Chair of the ASIS International North American Regional Board of Directors, Troy McCanna, former FBI Special Agent and RAD’s Chief Security Officer, and Stacy Stephens, co-founder of security robotics company Knightscope. Their combined backgrounds in security industry pioneership, law enforcement, and robotics innovation reinforce RAD’s ability to deliver proven, practical, and disruptive solutions to its clients. Prospective sales pipeline RAD has a prospective sales pipeline of over 35 Fortune 500 companies and numerous other client opportunities. RAD expects to continue to attract new business as it converts its existing sales opportunities into deployed clients generating a recurring revenue stream. Each Fortune 500 client has the potential of making numerous reorders over time. AITX is an innovator in the delivery of artificial intelligence-based solutions that empower organisations to gain new insight, solve complex challenges and fuel new business ideas. Through its next-generation robotic product offerings, AITX’s RAD, RAD-R, RAD-M and RAD-G companies help organisations streamline operations, increase ROI, and strengthen business. AITX technology AITX technology improves the simplicity and economics of patrolling and guard services and allows experienced personnel to focus on more strategic tasks. Customers augment the capabilities of existing staff and gain higher levels of situational awareness, all at drastically reduced cost. AITX solutions are well suited for use in multiple industries such as enterprises, government, transportation, critical infrastructure, education, and healthcare.

ZeroEyes, the creators of the first AI-based gun detection video analytics platform to earn the full U.S. Department of Homeland Security SAFETY Act Designation, and Singlewire Software, the pioneer in solutions that help keep people safe and informed, announced a new partnership to improve emergency communications in schools. As part of this collaboration, Glassboro Public School District (GPSD) in New Jersey has become the first joint customer to deploy an integrated solution combining ZeroEyes’ AI gun detection with Singlewire’s InformaCast incident management software. Real-time gun detection alerts This integration supports faster, more coordinated emergency responses  The integration enables real-time gun detection alerts from ZeroEyes to automatically trigger Singlewire’s InformaCast system, which can instantly distribute customised alerts across a wide range of devices. These include digital signage, PA systems, strobe lights, desk phones and more, all reaching targeted audiences. This integration supports faster, more coordinated emergency responses and ensures critical information reaches those who need it most. Hosting emergency training exercises GPSD is a Pre-K through 12 public school district located in Glassboro, New Jersey, serving approximately 1,950 students and 350 staff members across four schools and two district buildings. With a diverse student population and deep partnerships with neighboring Rowan University, the district offers specialised academics in Performing Arts, STEM, Biomedical Studies, and Business Leadership. The district prioritises safety and mental health, using tools like Senso and Gaggle to flag concerning keywords in emails, as well as hosting emergency training exercises with local law enforcement. ZeroEyes’ capabilities “Our district was immediately impressed upon seeing a demonstration of ZeroEyes’ capabilities, and recognised that integrating it with our Singlewire software would significantly enhance our security system,” said Craig Stephenson, assistant superintendent at GPSD. “The safety of our students and staff is our top priority, and this integration adds a critical new layer of protection.” Based in Madison, Wisconsin, Singlewire Software is a major provider of mass notification systems for schools, healthcare, government, and enterprise organisations. InformaCast platform Its InformaCast platform enables organisations to communicate quickly and effectively during emergencies and daily operations. Singlewire serves more than 2,000 K-12 customers across all 50 states and is widely trusted for its reliability and flexibility in high-stakes environments. “Shootings typically last only five to seven minutes, so every second counts,” said Terry Swanson, president and CEO of Singlewire Software. “By integrating ZeroEyes’ AI-based detection with our mass notification platform, we help schools take fast, decisive action. Our goal is to keep people safe and informed everywhere, every time, and this partnership strengthens that mission.” AI gun detection AI gun detection and intelligent situational awareness software layers onto existing digital security cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Center (ZOC), the industry's only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to first responders and school staff as quickly as 3 to 5 seconds from detection. Integration with Singlewire “This integration with Singlewire is a powerful example of how two technologies can complement each other to enhance school safety,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “While ZeroEyes provides the critical early detection of a potential threat, Singlewire enables that intelligence to be instantly delivered across a wide range of devices and formats.” “It’s a mutually beneficial partnership that simplifies emergency response and helps protect lives. We’re proud to see this technology in action with Glassboro Public Schools and look forward to bringing it to more districts in the future.”

Interface Systems, a pioneering managed service provider delivering business security, actionable insights, and purpose-built networks for multi-location businesses, announced the successful completion of a major security upgrade for Bethesda Community Church and Bethesda Christian School in Fort Worth, Texas. Serving more than 530 students from preschool through 12th grade, Bethesda Christian School is recognised among the top private schools in Texas. Modern safety and security systems High level of activity required modern safety and security systems to protect students Between church services, school operations, and community events, the multi-building, 26-acre campus welcomes hundreds of people daily. This high level of activity required modern safety and security systems to protect students, staff, and parishioners while simplifying daily operations. Bethesda’s aging fire alarms, intercoms, and CCTV system were increasingly unreliable, creating false alarms and communication challenges. To address these concerns, the church turned to Interface to modernise its infrastructure. Deployed an integrated solution Interface designed and deployed an integrated solution that included: Fire Alarm System: Replacing the outdated system with a modern fire alarm system that communicates urgency effectively without causing unnecessary panic, particularly important for schoolchildren. Managed Access Control: Introducing a modern system that makes it easier for administrators to manage entry to the campus. The cloud-based setup means they can grant or restrict access remotely, without having to manage complex on-site servers. Video Surveillance Upgrade: Installing a 64-channel IP camera system on the new school building, with expansion capability to replace legacy analog cameras over time. The system provides remote monitoring and allows staff to verify alarms with live video before responding, helping to reduce unnecessary dispatches. Intercom and Paging: Replacing the outdated intercom with a flexible IP-based system that supports school bell scheduling, room-to-room communication, and all-campus announcements. It also integrates with access control, giving administrators a simple way to manage visitor entry. Remote access to cameras and alarms The installation was carefully phased to minimise disruption to classes and worship services “The new system is effective. It gets the point across that it’s time to evacuate, but it doesn’t create panic, especially among the kids,” said Rick Campbell, Facilities Manager at Bethesda Community Church. “Having remote access to cameras and alarms has been a huge help.” The installation was carefully phased to minimise disruption to classes and worship services. “Interface worked around the kids and kept us up and running during installation,” Campbell added. “The integration was seamless, and now everything is running smoothly.” Interface’s upgrades With Interface’s upgrades, Bethesda has significantly reduced false dispatches, streamlined communication across the campus, and gained the ability to scale its systems for future growth. “Initially, we were unsure about the cost, but the investment has been well worth it,” Campbell concluded. “I’d recommend Interface to other churches without hesitation.”

Keeping beachgoers, swimmers and surfers safe is all in a day’s work for the team at South Maroubra Surf Live Saving Club, and every second counts when an incident unfolds on the water.   One of the most topical issues and threats to those enjoying Australia’s world-renowned beaches is sharks, so for the surf club it made sense to look to smart, new technology to keep those who enjoy the sand and surf safe. Security technology to lifesavers   "Since the club was established in 1959, we’ve prided ourselves on looking out for people at our iconic beach. More recently, we’ve turned to security technology to support our lifesavers to do what they do best: stay alert for hazards," says Simon Torsellini, Director of Lifesaving, South Maroubra Surf Life Saving Club.  He adds, "Sharks along with surf conditions represent two of our biggest national hazards on popular beaches, so it’s of critical importance to get people out of the water as quickly as possible when a circumstance evolves." Evacuation of beach users Simon Torsellini continues: "To achieve a prompt evacuation of beach users from the water, an alert system such as an audible siren is the most effective tool. To sound a siren at South Maroubra, the club relies upon a manual switch that triggers an audible alarm across the beach, better known locally as the Shark Siren."  He further states, "Like many other surf lifesaving clubs, we have our club house situated back from the shoreline. What this means is that in the event of a hazard detection, a lifesaver is dispatched from the beach to the club house to activate the audible siren - losing precious moments to alert those at risk."  Recent mass rescue conditions As a result of a recent mass rescue where surf needs threatened swimmers and all lifesaving resources As a result of a recent mass rescue where surf conditions threatened swimmers and all lifesaving resources were in the water, no lifesavers were available to activate the siren, and the team recognised a solution was needed. Andrew McCabe, a surf lifesaver at the club and Director Government and Defence, Pacific at Johnson Controls, spoke to Gallagher Security about a smarter way to raise the all-important shark siren. SMB solutions    After initially working with the club in 2023, Gallagher Security’s Sales Solutions Engineer - NSW, Sabrish Venugopal, was pleased to work together again and find a way to further support the hardworking lifesavers and volunteers at South Maroubra Surf Life Saving Club.   "Alongside our Channel Partner, Johnson Controls, we were proud to gift the club one of our Security Made Better (SMB) solutions as a joint community initiative," says Sabrish Venugopal. Next-generation cloud-based system SMB is a cloud-based security app that simplifies everyday business tasks with plenty of functionality SMB is a cloud-based security app that streamlines everyday business tasks with plenty of functionality: from managing alarms, responding to security incidents and controlling site access.   The SMB app provided the club with security and access control through a next-generation cloud-based system that can be easily managed from a smartphone.  Idea of using the SMB system "As a member of the club, Andrew floated the idea of using the SMB system to trigger the shark siren, in a first for Gallagher Security," says Sabrish Venugopal, adding "We joined forces and two weeks later, we had a game-changing solution for South Maroubra Surf Life Saving Club." He continues, "Now, lifesavers on surf patrol duty can launch the shark siren immediately via their smartphones if required, to help evacuate beach users from the surf faster."  Key role in enhancing security efficiency Gallagher Security team genuinely enjoys engaging with end users to discuss any challenges Sabrish says the Gallagher Security team genuinely enjoys engaging with end users to discuss any challenges they may be facing, with the aim of developing tailored solutions.  They also value close collaboration with channel partners like Johnson Controls, who have a deep understanding of Gallagher Security products and play a key role in enhancing security efficiency.  How security solutions can make such a positive difference? Sabrish Venugopal said, "We take great pride in playing our part to support the club keep Aussies safe at the beach." He concludes, "We’re chuffed to have helped the club continue their dedicated service to keeping South Maroubra Beach safe by using Gallagher’s SMB, and to see how security solutions can make such a positive difference to our daily lives."

Motorola Solutions announced that Northwell Health, New York’s largest healthcare system, is expanding the deployment of safety and security technologies across its growing network. Northwell Health relies on Motorola Solutions’ AI-powered video security and analytics, two-way radio communications, mass notification and panic button technologies to help detect, analyse and manage threats. This integrated solution supports the distinct security needs of healthcare settings, which range from protecting staff and vulnerable patients to prioritising patient care during fast-paced and often high-stakes health emergencies. New installations “Managing security across a growing health network can be complex,” said Mark Swensen, Senior Manager of Operations, Security, Safety and Emergency Management, Northwell Health. He adds, “Investing in a security system where the technologies work together simplifies scaling new installations when hospitals and clinics join our network. We can add more security cameras or expand radio use across multiple sites without the challenges that can arise when security systems don’t easily connect.” Integration between video and radio systems The health system is broadening its use of AI-powered Avigilon security cameras with analytics This security expansion builds upon Northwell Health’s well-established safety and crisis management framework that supports its fast-growing healthcare network, which now encompasses nearly 30 hospitals and over 1,000 care locations. The health system is broadening its use of AI-powered Avigilon security cameras with analytics that can identify unusual activity or potential threats and alert security personnel and clinical personnel via two-way radios and other types of push-to-talk devices. This real-time integration between video and radio systems helps to improve both security and operational responsiveness. Use of a scalable digital communication network The hospital is also expanding its use of a scalable digital communication network that is designed to share voice and data across the variety of devices that different hospital staff rely on, including two-way radios and smart phones, to help ensure security teams, medical staff and administrators can connect at a moment's notice. “Northwell Health is creating a more secure work environment where doctors, nurses and clinical teams can focus on what they do best: taking care of patients,” said Scott Schoepel, Vice President, Video Security & Access Control, Motorola Solutions. He adds, “They're setting the standard for security and safety in healthcare. We're proud to provide solutions that blend seamlessly into their routines, offering peace of mind in feeling safe and protected so they can focus on caring for people who need them most.”

As cutting-edge trends go, convergence has been around for at least two decades. The meaning has shifted over the years, and if anything, the idea of convergence has gotten even more aspirational. Unfortunately, the widespread use of the term has also paradoxically undermined its meaning and power. However, today's concept of convergence has matured to provide new levels of benefit for security professionals. We asked our Expert Panel Roundtable: How has the meaning of “convergence” evolved in the security market? How are systems today more converged than ever?

Trust is the foundation of successful relationships between buyers and sellers in the security marketplace. Trust facilitates collaboration, reduces risk, improves decision-making, and ultimately drives business growth and profitability. Transactions often involve significant investments, and trust minimises the perceived risk for buyers, making them more likely to commit to a purchase. Our Expert Panellists weigh in on the subject of trust in response to this week’s Roundtable: A security end user asks: How trustworthy are integrators and/or manufacturers?

The security marketplace has its share of buzzwords, which are words or phrases that become popular and widely used in a specific industry. Buzzwords can be useful for conveying complex ideas quickly, but they can also be misused or misunderstood. Within a specific industry, such as security, buzzwords can create a sense of shared understanding and belonging. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the security industry?