Security communication

ASIS International, the world’s association of security management professionals, offers the ability for security professionals to participate in remotely proctored exams for its board certifications. Following the COVID-19 pandemic outbreak, this new option allows professionals who cannot-or would rather not-travel to their nearest Prometric test centre to sit for their exams in their own home or office: anytime, anywhere, at no increased cost. Taking exams remotely Using Prometric’s ProProctor remote proctoring software, those who are pursuing the Certified Protection Professional (CPP), Professional Certified Investigator (PCI), Physical Security Professional (PSP), or Associate Protection Professional (APP) exams can do so anywhere there is a solid internet connection. While taking the exams remotely has different check-in procedures, the exams themselves will not change no matter where an individual chooses to take the exam. Earning an ASIS certification shows your peers, colleagues, and supervisors that you have mastered the knowledge and skills" “The ASIS certification programs continue to be the gold standard for anyone working in security management,” stated Joseph L. Rector, CPP, PCI, PSP, 2020 Professional Certification Board Vice Chair. “Earning an ASIS certification shows your peers, colleagues, and supervisors that you have mastered the knowledge and skills to be a successful security manager. And now we offer the convenience of taking the exam in your own home. This is a major development in certification, and we believe our members will appreciate having this option available to them.” ASIS approved for ProProctor option ASIS began investigating remote proctoring when test centre availability was impacted at the start of the worldwide COVID-19 pandemic. Based on its accreditation under the ANSI/ISO 17024 Standard, the American National Standards Institute (ANSI) awarded ASIS permission to move forward with the ProProctor option in July 2020.

LenelS2 and FLIR Systems, Inc. announces that they had signed an agreement to integrate select FLIR thermal cameras with LenelS2’s OnGuard® access control system. The integrated, non-contact solution joins the Carrier Healthy Buildings Program suite of offerings to support reopening and to assist in slowing the spread of COVID-19 and possibly other viruses in the workplace through thermal screening. FLIR is a pioneer company specialising in the design and production of thermal imaging cameras, components and imaging sensors. LenelS2, a provider of advanced security systems and services, is a part of Carrier Global Corporation, a provider of innovative heating, ventilation and air conditioning (HVAC), refrigeration, fire, security and building automation technologies. Site-specific screening protocols LenelS2 will offer integrated thermal imaging screening and access control solutions to quickly identify individuals with elevated skin temperature and apply customisable access control parameters to allow or deny entry. The strategic collaboration will leverage the FLIR EST™ line of non-contact thermal screening cameras, including the A500-EST and A700-EST, by integrating with the LenelS2 OnGuard access control system. The collaboration with FLIR will help drive our end users’ access control decisions in support of healthy, safe workspaces" “As organisations implement site-specific screening protocols, integrating access control systems with thermal imaging solutions is an important part of a comprehensive approach,” said Jeff Stanek, President, LenelS2. “The collaboration with FLIR will help drive our end users’ access control decisions in support of healthy, safe workspaces.” FLIR designed the A500-EST and A700-EST as non-contact screening tools that can serve as a first line of defence against potential health risks. Access control parameters These cameras are part of FLIR’s A-Series camera offering and are U.S. FDA 510(k) registered. Through onboard edge-computing with advanced measurement tools or when combined with customised elevated skin temperature screening software, these cameras provide rapid, frictionless screening stations that communicate with the OnGuard system to automatically process and apply customisable access control parameters. “Having a set of processes including temperature checks is critical for organisations as they work to maintain their operations or begin to return employees safely back to work,” said Rickard Lindvall, Vice President and General Manager, Solutions Business, FLIR. “The FLIR and LenelS2 brands complement each other perfectly to provide our customers best-of-breed solutions they can confidently deploy.”

Boldon James Ltd, a technology company providing data classification and military messaging solutions which enable customers to effectively protect data, enforce controls and manage data distribution, announces it has partnered with Germany’s solutions specialists for cryptography and Public Key Infrastructure, cv cryptovision GmbH. This partnership will provide government agencies and defence organisations with the ability to email securely across different security domains. The two organisations have been collaborating to develop a software component system which has now been deployed into a major German government agency. Enforcing communication protocols With enterprises, government agencies and institutions increasingly challenged with sending secure emails across multiple domains, Boldon James and cryptovision have integrated their respective products to deliver a combined solution to meet the growing need to protect data as it is used in increasingly remote and complex environments. Boldon James SAFEmail Military Messaging enforces communication protocols and delivers 'defence ready' secure messaging to NATO and other defence forces. For the past 20 years, Boldon James has been pioneering the way with Military Messaging Handling Systems (MMHS) using Microsoft Exchange as the core messaging service. SAFEmail enables the safe handling and control of a wide range of sensitive data from unclassified data to the high levels of restricted Government classifications across a variety of messaging environments. Strongest encryption methods Cryptovision’s GreenShield Suite is a complete solution for email encryption and digital signatures Cryptovision’s GreenShield Suite is a complete solution for email encryption and digital signatures, delivering the highest level of security and user convenience. It is approved by the BSI (German Federal Office for Information Security) for VS-NfD, NATO and EU-restricted communication. The solution offers end-to-end encryption with the strongest encryption methods currently available in the market. The GreenShield Suite consists of two products, GreenShield File and Mail, seamlessly integrated in Microsoft Outlook, IBM Notes and Microsoft Windows. Both products work collaboratively to ensure files can be encrypted and securely managed in the usual working environment. These are integrated into the respective email systems and enable the secure processing of emails including attachments. High levels of confidentiality Alan Borland, SAFEmail Product Manager at Boldon James, said: “With government and military agency emails in danger of falling into the wrong hands, Boldon James is keen to innovate to meet the demands we see in this space. By integrating our military messaging and data classification solutions with cryptovision’s encryption and security functionalities, this enables us to offer a solution that supports the needs of this growing marketplace.” Ralf König, Senior Product Manager at cryptovision comments: “This integration enables cryptovision to deliver a solution where intended email recipients are able to decrypt and read the message in a safe and secure environment. With Boldon James we aim to ensure the high levels of confidentiality required by many of our military and government clients based in NATO and EU member states.”

Red Lion’s FlexEdge Intelligent Edge Automation Platform now combines the scalability of Linux with the power of Crimson 3.2 software into one user-friendly operating system. This fusion enables a single FlexEdge controller to provide advanced networking, security, and automation. By integrating information technology and operational technology, FlexEdge helps customers reduce costs, improve data security, and increase productivity. Powered by Crimson 3.2 software, the FlexEdge platform provides customers with maximum flexibility to easily modify controller functionality as application needs change. From advanced networking to automation, one controller does it all. Customers can enable additional functionality through field-unlockable software upgrades that eliminate the need to purchase or add more equipment, saving both money and unnecessary downtime. Critical communications applications These new capabilities open doors to new product combinations, further expanding the applications to which the FlexEdge platform can be deployed. With FlexEdge’s modular communications sleds, users can now deploy multi-cellular radio gateways for critical communications applications. And, for environments with demanding requirements, the platform offers multiple isolated serial ports, routable Ethernet ports, optional serial, USB, Wi-Fi, and cellular communications sleds, and field-installable I/O.

NAPCO Security Technologies, Inc. is pleased to announce the appointment of Troy Bonanno as new Metro NY Regional Sales Manager, reporting to Napco SRVP, Northern Region, Dave Sheffey. Applications solution assistance Bonanno joins Napco’s sales team with years of security industry experience, most recently in channel sales/distribution. Dave Sheffey said, “Troy is joining Napco at an important time, with the recent introduction of iSecure Cellular Security & Connected Home Systems and increasing importance of class-leading StarLink Communicators. Especially as we face new 3G/CDMA sunsets and rapid disappearance of POTS lines for FACPs, despite the challenges caused by COVID-19.” As Napco Metro NY Sales Manager, Bonanno will be providing sales support, new product introductions and applications solution assistance on Napco’s Communications, Intrusion & Commercial Fire Security Systems and Connected Home Solutions, throughout the region.

IDIS, one of Korea’s largest in-country video tech manufacturer, is pleased to announce several new staff appointments and hires at IDIS America. Andy Cruz has been named Area Sales Manager for the Houston, Texas region. Cruz brings over fourteen years of security industry experience spanning systems integration, sales, and distribution. Mark Creighton has come aboard as Area Sales Manager for the Southern California territory. A retired Marine Corps Gunnery Sergeant, Creighton has been a valued resource in the security industry for over twenty years and brings extensive technical expertise to managing the network video and security sales markets in the Western United States. Security industry experience Jason Burrows now serves as IDIS America’s Regional Sales Director in charge of all sales operations in the Western half of North America. With over twenty-eight years of security industry experience, Burrows has held key positions with the largest brands in video surveillance manufacturing and distribution. Throughout his career, he has worked closely with integration firms and large-scale end-users including military, education, cruise lines, theme parks, shipping ports, Metro transit, and major municipalities. Jeff Montoya has been named Regional Sales Director for the Eastern U.S. region. He brings twenty years of industry experience working for manufacturers, as well as in distribution and integration in the video surveillance and access control markets. With experience handling national account level clients providing sales, service and project coordination, Montoya will also support sales and marketing initiatives for selected vertical markets. Wider global marketing programs IDIS has also recently welcomed several new manufacturer’s rep firms to support its continued growth Leo Choi is responsible for Marketing and Demand Creation of IDIS video tech across North America. Previously working in senior international marketing positions for LG Electronics, Choi has already been instrumental in liaising with IDIS’ sales, marketing, and product planning teams in South Korea to bring new products and technologies to meet the specific needs of the U.S. market. Cydney Higgins serves as IDIS’ Marketing Specialist and has taken on an expanded role to include overseeing wider global marketing programs and communications as well as local marketing and providing sales administration support. IDIS has also recently welcomed several new manufacturer’s rep firms to support its continued growth and expansion in the U.S. market. Deep learning announcements “These new hires bring additional sales capability backed by an extensive tech team and positions IDIS for continued growth into existing and new markets,” says Andrew Myung, President, IDIS America. “The company has some exciting tech launches planned over summer that will further build out our end-to-end solutions for the residential, commercial office space, education and retail sectors. Customers can also expect some exciting deep learning announcements as well continue to bring to market technology that enhances safety and security as well as delivering significant operational efficiencies.”

The unprecedented global impact of COVID-19 has taken its toll on all of us, but as cases of the virus thankfully recede, employers are now forced to confront how they can enable a safe return to work for employees. For many employers, this means they will have to carry out a COVID-19 risk assessment, redesign workspaces to maintain social distances, carry out more frequent cleaning, manage the transmission risk and find alternatives to touch-based security devices. Protecting workplace occupants in any emergency requires preparation and clear communication. This is especially critical in a health crisis involving an infectious disease. These are some of the essential best practices that could help organisations reduce the impact on their employees and operations during this pandemic. 1. Use a visitor management system With a visitor management system, organisations have a single source of real-time and historical insights into who is, or was recently, in the workplace. This is especially important because of the need to perform contact tracing should anyone in the organisation show symptoms of COVID-19, meaning everyone they have been in contact with needs to be contacted and asked to isolate. Yet still, first impressions are made at the front desk or lobby, where the visitor experience needs to be a positive one. At the same time, though, any emergency event requires that there be strict control over who is entering the workplace. This policy also needs to be clearly communicated to visitors. Doing this minimises risk to visitors as well as the workforce. In addition to delivering a high-quality visitor experience, the ideal visitor management system must: Enable organisations to meet regulatory compliance mandates and facilitate check-in at a self-service kiosk to minimise wait times. Customise the visitor experience to support specific security needs, such as accelerating and simplifying check-in or requiring additional security pre-checks. Automate compliance as it relates to visitor access rules with historical visit reports. 2. Pre-check questions at visitor registration kiosks Organisations can strengthen security at the registration kiosk using a flexible, enterprise-grade visitor management system to add visitor sign-in steps. This has proven successful in the past when used to control the spread of infectious disease during an outbreak. An example of this is a U.S. children's hospital which managed to reduce facility infection rates by 25 percent over a two-year period using a commercial, off-the-shelf physical identity and access management (PIAM) solution from HID Global. The solution provides two particularly important capabilities that can be used by organisations to protect their workplace from the uncontrolled spread of an infectious disease: Enhance visitor registration policy with additional mandatory questions to help identify any visitors who may need other screenings. Extend the visitor registration kiosk with a mandatory pop-up asking further questions during visitor check-in. 3. Understand who has visited your workplace Successful controlling the spread of infection throughout a facility requires the ability to automatically maintain an auditable trail of activity. This can be done using an enterprise-grade visitor management system that makes it easy to retrieve historical visit reports. This provides a timeline of who was in the workplace, and when they were there. Key features include: A single dashboard providing useful visitor insights at your fingertips. Historical reports that provide visitor details including location and contact information, all in compliance with General Data Protection Regulation (GDPR) and other privacy regulations. 4. Clearly communicate how infection risks can be reduced Global organisations must actively communicate with visitors and employees on the outbreak of infectious diseases and follow best practices outlined by the World Health Organization (WHO). Here are several things organisations can do in this area to help maintain a safe and healthy workplace: Re-enforce and communicate WHO best practices with guideline posters in the front lobby and throughout the workplace. Add posters that also encourage regular and thorough washing of hands. Encourage everyone to cough or sneese into their shirt sleeve in their flexed elbow or cover their mouth and nose with a tissue. Encourage everyone to keep a relatively safe distance from each other and use alternatives to handshakes when saying hello. Organisations must contend with a variety of workplace challenges during the outbreak of an infectious disease. These challenges can be solved with best practices that include a comprehensive visitor management system that automates critical check-in policies and maintains an auditable trail of visitor activity.  

From drone fleets and autonomous transportation systems to smart homes with computer-controlled lighting, heating, media and security systems, a new group of highly-automated technologies is gripping the popular imagination. These technologies – made possible by the Internet of Things (IoT) – form advanced ecosystems of interrelated devices with the capacity to monitor, detect, communicate and act on the real world independently of human intervention. Promising to fulfil all of our wildest technological dreams and needs, the IoT age has arrived – and it looks like its here to stay. While the consumer applications of IoT tend to receive the most attention, one area that is seeing strong growth in the uptake of IoT devices is workplace safety. Workplace safety costs businesses billions every year, and industries with especially hazardous working environments – Construction, Oil & Gas, Mining, Utilities, Rail, among others – are beginning to adopt IoT technology to help minimise risk and address preventable threats. In addition, as the COVID-19 pandemic surges around us, the phenomenon of ‘social distancing’ and remote working has emerged to help avoid risk of infection. For the many who work across the aforementioned industries however, working from home will not be logistically possible. In order to reduce the burden on hospitals and medical staff, it is now more important than ever to protect employees from having to be treated for preventable injuries. Before exploring these IoT solutions, however, let us first consider some of the key threats faced by workers in these industries. Workplace safety 1 in 5 worker deaths in the US and incurring tens of thousands of short and long-term injuries each year Construction is one of the world’s most dangerous occupations, accounting for 1 in 5 worker deaths in the US and incurring tens of thousands of short and long-term injuries each year. In construction, the major risk is falling from a height, which accounts of 26 per cent of fatal injuries in the workplace. Additional risks come from being struck by vehicles and heavy moving objects, proximity to overhead/underground high voltage power lines, confined spaces, high noise environments, and exposure to dust and fumes. Other industries are often faced with some combination of the above, or similar, threats. In the Rail sector, for instance, there is high risk from collisions with vehicles, objects and machinery and vulnerability to electric shock. In Utilities, the number one risk is slips, trips and falls, accounting for 30 per cent of Lost Workday Injuries (LWIs) in 2016. And in Oil & Gas extraction, exposure to flammable gas, chemical emissions and oxygen-deficient atmospheres creates vulnerability to explosions and chemical poisoning. Tackling threats in a high-tech world What, then, is being done to tackle these threats? In a high-tech world, many safety measures currently in use – hardhats, earplugs, gloves, gas masks, guardrails, harnesses, protective goggles and high visibility clothing – have been in use a long time. While these measures are still fundamental in minimising risk, companies have now started to integrate IoT technologies to enhance their application. These technologies bring together real-time analytics, machine learning, advanced sensors and embedded systems to offer a number of key functionalities: Physiological monitoring Wearable technology is used to monitor a worker’s physiological state in real-time. Japanese wearable tech company Mitsufuji is active in this space, creating smart clothes woven from silver-metallised fibres that collect a range of data about its wearer, including heart rate and body temperature. Other examples include wristbands with bio-sensors to accurately measure stress levels and glasses that detect eye movements to identify fatigue and periods of micro-sleep. Environmental monitoring Sensors used to measure temperature, radiation, gas leaks, carbon monoxide and other harmful chemicals can automatically alert workers to unsafe external conditions. Additionally, visual imaging software can map 3D representations of a worker’s environment, facilitating effective two-way communication between supervisors and personnel in the field, allowing for remote guidance technologies to provide live assistance to endangered workers (e.g. guiding a trapped miner out of a tunnel). Situational awareness, training and behavioural data Augmented Reality (AR) technologies offer new ways to support decision making in the field by providing holographic representations of physical equipment, while Virtual Reality (VR) technologies offer immersive situational training without the risks associated with real-life procedures. These technologies also offer up valuable behavioural data, which can be used to gauge a worker’s risk tolerance level and alertness in response to incidents. Proximity detection Proximity detection systems utilise wearable sensors to monitor workers’ location, map their movements, and alert them to nearby hazards. One example of this are radio-frequency identification (RFIDs), which can measure a worker’s proximity to moving equipment and alert them to possible collisions and near misses. Another piece of kit is the ‘smart helmet’, which can immediately detect an accident, determine the worker’s location and send an alert containing coordinates to a safety control centre. The centre is able to make video and audio contact and communicate with the worker until help arrives. Exoskeletons Exoskeletons can assist with heavy lifting and the prevention of musculoskeletal disorders (MSDs) by analysing worker movements and providing the necessary support. The Chairless Chair, for example, used by factory floor workers, fixes around the back and legs to provide support whenever the worker sits or crouches. Exoskeletons are also used to monitor worker movements, identifying repetitive movements and sustained periods of overexertion. IoT technologies and innovations IoT innovations are helping to improve workplace safety on multiple fronts Taken together, these IoT innovations are helping to improve workplace safety on multiple fronts. Firstly, they are preventative. By closely monitoring one’s environment – both internal and external – IoT technologies can pre-empt and alert workers to potential dangers. Secondly, they are responsive. In the case of an accident, IoT technologies can alert supervisors and help coordinate a quick and effective response. Thirdly, they are informative. By accumulating and analysing rich pools of data, IoT technologies can help optimise work in the field and find improved ways to limit risk.

Today, the world is connected like never before. Your watch is connected to your phone, which is connected to your tablet and so on. As we’ve begun to embrace this ‘smart’ lifestyle, what we’re really embracing is the integration of systems. Why do we connect our devices? The simplest answer is that it makes life easier. But, if that’s the case, why stop at our own personal devices? Connection, when applied to a business’ operations, is no different: it lowers effort and expedites decision making. Integrating security systems Systems integration takes the idea of connected devices and applies it to an enterprise Systems integration takes the idea of connected devices and applies it to an enterprise, bringing disparate subcomponents into a single ecosystem. This could mean adding a new, overarching system to pull and collect data from existing subsystems, or adapting an existing system to serve as a data collection hub. Regardless of the method, the purpose is to create a single, unified view. Ultimately, it’s about simplifying processes, gaining actionable insights into operations and facilitating efficient decision-making. Although integration is becoming the new norm in other areas of life, businesses often opt out of integrating security systems because of misconceptions about the time and resources required to successfully make the change. So, instead of a streamlined operation, the various security systems and devices are siloed, not communicating with each other and typically being run by different teams within an organisation. Time-intensive process When systems are not integrated, companies face a wide range of risks driven by a lack of transparency and information sharing, including actual loss of property or assets. For example, a team in charge of access control is alerted to a door being opened in the middle of the night but can’t see what exactly is taking place through video surveillance. Without integrated systems they have no way of knowing if it was a burglar, an equipment malfunction or a gust of wind. Without integration between systems and teams, the ability to quickly put the right pieces in front of decision makers is missing. Instead, the team would have to go back and manually look for footage that corresponds with the time a door was open to figure out which door it was, who opened it and what happened after, which can be a time-intensive process. Integrating access control and surveillance systems Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it This slowed response time adds risk to the system. Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it. Security systems can do more than communicate that theft or vandalism occurred. Properly integrated, these systems alert users of pre-incident indicators before an event happens or deter events altogether. This gives teams and decision makers more time to make effective decisions. Integrating access control and surveillance systems allows for a more proactive approach. If a door is opened when it’s not supposed to be, an integrated system enables users to quickly see what door was opened, who opened it and make a quick decision. Integrated solutions are more effective, more efficient and help drive cost-saving decisions. Ideally, companies should establish integrated solutions from the start of operations. This allows companies to anticipate problems and adjust accordingly instead of reacting after an incident has occurred. Security camera system Although starting from the beginning is the best way to ensure comprehensive security, many companies have existing security systems, requiring integration and implementation to bring them together. Typically, companies with established security systems worry about the impact to infrastructure requirements. Is additional infrastructure necessary? How and where should it be added? What financial or human resources are required? These concerns drive a mentality that the benefits gained from an integrated solution aren’t worth the costs of implementation. Thankfully, this is becoming less of a problem as security providers, like Twenty20™ Solutions, work to offer adaptable solutions. With flexible options, operators don’t worry about adding or replacing infrastructure to align with a provider’s model. This allows users to monitor camera footage and gate traffic from one system If a company has an existing security camera system, but identifies a need for access control, a modern integrated solution provider can supply the gates for access points and equip the gates and cameras with the technology to connect the two. This allows users to monitor camera footage and gate traffic from one system. This model also spares operators additional costs by using a sole vendor for supplemental needs. Overall management of security While a single, unified system is beneficial for cost saving, it can also help the overall management of security. The ability to view all operating systems in one dashboard allows security personnel to manage a site from any location, reducing the expense and effort required to manage a system. The mobile world today means security directors no longer need to be in a centralised operations center to see alerts and make decisions. This simplifies processes by allowing users to quickly see an alert, pull up a camera, delete a user or check an access log from a phone. Modern networks are secure and accessible to those with permissions, without requiring those users to be physically present. Consolidating security systems is the first step companies can take toward streamlining work, information and costs. The next step is integrating all sites, both remote and on-grid. Energy and communication technology The integration of sites and systems turns mountains of data and information into actionable intelligence Traditional methods demanded two systems: one for on-grid facilities and another for off-grid locations. With advancements in energy and communication technology, the need for multiple systems is gone. Data from remote sites can be safely and securely fed into an existing system. These remote locations may gather, distribute and manage data in a different manner than a connected system due to the cost of transmission via remote connections (i.e., cellular or satellite connection). The end result, however, is a consistent and holistic view of operations for the decision maker. The integration of sites and systems turns mountains of data and information into actionable intelligence. With connected devices monitoring occurrences at individual sites, as well as events across locations, the data tells a story that is unhindered by operational silos or physical space. Identifying patterns and trends Instead of providing 10 hours-worth of footage that may or may not be relevant, system analytics can provide users with the specific set of information they need. Incidents once discarded as ‘one-off’ events can now be analysed and data-mapped to identify patterns and trends, directing future resources to the most critical areas first. Consumers are increasingly expecting everything they need to be right where they need it – and businesses are right behind them. The current generation of security professionals are increasingly expecting the simplicity of their everyday personal tasks to be mirrored in enterprise systems, which means giving them the ability to see what matters in one place. A unified system can provide just that, a single view to help simplify processes, promote cost saving and accelerate decision making.

Nigel Waterton recently joined cloud video company Arcules to lead the sales and marketing efforts as Chief Revenue Officer (CRO). He brings to the task the benefit of 22 years of experience building and managing large, high-growth technology organisations. Waterton joins Arcules from Aronson Security Group, an ADT Commercial Company, where he served as Senior Vice President of Corporate Strategy and Development. We caught up with the new CRO to discuss his position and to reflect on how industry changes are impacting integrators and manufacturers. Q: What fresh insights do you bring to Arcules from your previous positions? Waterton: Generally, most manufacturers don’t understand the business model of the integrator. And if they do, their programs don’t necessarily help achieve their goals. Since most manufacturers use integrators to get to the end user, they are often disconnected from truly understanding the customer, their organisation’s business and its impact on the value of the security program. In my previous role, I spent most of my time bridging the gap between these two worlds. It gives me a great platform for understanding how to achieve that with Arcules. Q: How is ‘Chief Revenue Officer’ different from your previous jobs? I have the responsibility of driving innovation for the companyWaterton: While the title is different, the ultimate role I’m in isn’t too different from previous roles that I’ve held in my career. I have the responsibility of driving innovation and strategy for the company, as well as serving as a leader for the sales and marketing team and developing a sales and marketing strategy for the company. This position allows me to build on what I’ve learned throughout my career from an end-user and integrator partner perspective and brings that expertise into the fold of this young, fresh, innovative company that’s paving the way for cloud-based innovation in the marketplace. Q: Is there an industry-wide ‘culture clash’ between the IT-centric nature of cloud systems and the physical security market? How can it be managed? Waterton: Adopters from the IT and physical security worlds are a little at odds over the software-as-a-service (SaaS) offerings as a result of a disconnect with how the cloud is defined in both spaces. A lot of people and companies are creating their own notion of what cloud and SaaS mean. And without a common nomenclature in place, there is a lot of confusion among all users. Similarly, there is a clash among integrators around how to monetise the SaaS offering. This gap can be closed through increased awareness, education and the reiteration of how ubiquitous the cloud already is in our everyday lives. Q: From the integrator perspective, what is the impact of a transition to a cloud/SaaS model on how revenue is managed in the increasingly service-oriented security market? Waterton: Transitioning to a cloud/SaaS model shifts the mindset of the integrator significantly, as the focus changes from project-centric to more customer service-based impact. Becoming more service-minded creates a greater awareness of what the client’s needs are on a day-to-day basis and how that can be improved over time. When operating with a per-project focus, it can be difficult to create a more long-term impact on an organisation. With a cloud-based, service-oriented model, integrators now have the ability to manage client expectations in real-time, which greatly increases their value proposition. Q: What about from the end user perspective? Waterton: There are so many benefits from the end user perspective, including the ability to remove the process of a large investment in capital expenditures (CapEx) and shift to a more manageable, predictable operational expenditure (OpEx). Not only does this allow organisations to adjust as needs change; it also prevents being locked into a long-term solution that might not be able to move with the speed of the company as it scales. That being said, the main benefit is the ability of SaaS/Cloud services to drive innovation and introduce new features as they’re introduced without additional investment from the end user. Q: What impact does the recurring monthly revenue (RMR) model have on the operations/management/cashflow of a supplier/manufacturer company? Waterton: Traditional manufacturers struggle with the introduction of a SaaS modelTraditional manufacturers struggle with the introduction of a SaaS model for many of the same reasons integrators struggle. They must sell the board and possibly their investors on a new valuation model as well as revenue recognition model. That is constraining their innovation in the market. Oddly enough RMR from a manufacturer’s perspective is very similar to the integrator model in that cash flow is more predictable in nature. An RMR model allows a company to grow strategically and innovate constantly, expanding and adjusting to cater to client needs on a daily basis while also providing the ability to look ahead and ensure we’re meeting the needs communicated to us in the market now and into the future. Q: What will be the biggest challenge of your new position at Arcules (and how will you meet the challenge)? Waterton: One of the biggest challenges we’re seeing — and one that will have a significant impact on my role — is the challenge of market adoption of SaaS/cloud services, as well as the awareness about why cloud is a significant part of the future of the industry. There’s also an opportunity to shift the conversation within Arcules from tech-focused outcomes to becoming practitioners of risk-based outcomes. We have to focus on the risk model for organisations, not technology. If we truly understand the risks to the organisation, the tool will become apparent. Answering the questions: Why does a retailer lose product? Why does a facility experience vandalism? We have to understand the sociology of it because that’s how we can address what the service does in the marketplace. Q: Taking the various elements into consideration, what will the ‘physical security industry’ look like five years from now? Waterton: In sum, wildly different. It’s much different than what it was five or even 10 years ago, and with each leap, the industry has moved forward. Products are maturing, bandwidth is improving and the knowledge that we have is exponentially more advanced. There is increasing use of outside perspectives aimed at shaking up the ‘this is how it has always been done’ mentality that many organisations have suffered from. It’s going to look very different five years from now, and cloud-based initiatives will be the key to the success of many organisations.

When violence or a life-threatening incident occurs, hospitals and other healthcare institutions are often in the crosshairs. Hospitals increasingly face a reality of workplace violence, attacks on patients, and threats to doctors and other support staff. And even if violence happens outside a hospital – such as an active shooter at a public place – the local hospital must be prepared to respond to an influx of injured victims. When conflicts arise inside a hospital, there is an urgent need to lock the facility down quickly. Security professionals and their teams need access control options that allow lockdowns to occur at the touch of a button. Lockdown capabilities are an important aspect of safety and security for hospitals, doctor’s offices and medical facilities The need for mass notification is also growing in the healthcare environment Fire alarm public address system The need for mass notification – another aspect of responding in an emergency – is also growing in the healthcare environment. Various systems can communicate through the fire alarm public address (PA) system to notify people in an emergency, or, alternately, to use email notification, text messaging, pagers, smart phones and/or personal computers (PCs). In lockdown situations, access control systems provide an emergency button with various triggers in the system – a hospital can lockdown specific units or the entire facility. Data capture form to appear here! Jim Stankevich, Global Manager – Healthcare Security, Johnson Controls/Tyco Security Products, points out that the safety of hospital staff, particularly nurses, cannot be overlooked. In the emergency room, 55 percent of nurses are assaulted in some way each year, which is a high percentage. The safety of nurses and all hospital staff deserves more attention. Duress/emergency notification technology Stankevich says one solution is to use duress/emergency notification technology: staff can carry and wear a ‘panic button” or have a two-key combination on their computer as an alarm trigger. When the staff member hits the panic button, a direct message can be sent to security, alerting security staff about the event and requiring a response. There has been an increase in demand for the safety and security of patients, staff and visitors at healthcare institutions, as evidenced by the recent CMS (Centers for Medicare and Medicaid Services) Emergency Preparedness Rule. As of Nov. 17, 2017, healthcare institutions that participate in Medicare or Medicaid must demonstrate compliance with the rule. Emergency preparedness systems A major challenge in compliance to this rule is balancing patient safety with comfort At its core, the rule seeks to establish national emergency preparedness requirements to ensure adequate planning for both natural and man-made disasters, and coordination with federal, state, tribal, regional and local emergency preparedness systems. A major challenge in compliance to this rule is balancing patient safety with comfort. Institutions should consider two-way communication that enables leadership to disseminate targeted messages quickly and efficiently, while arming all employees with a tool that can alert the appropriate staff should an incident occur. Solutions like this enable swift communication of issues without disturbing patients and visitors unless necessary. Effective response to emergencies “Fortunately, hospitals and their security departments are generally well equipped to respond to most emergency situations”, said John M. White, president/CEO of Protection Management, a consultant who works with hospitals to address their security needs. During the Ebola scare in 2014, however, hospitals had to re-examine their plans to ensure they were prepared to meet the challenges specific to rare and deadly disease. “Hospitals are prepared for most things, but Ebola seemed to have caught the whole world off guard, so people responded in different ways,” says White, who previously was security director of two multi-campus medical facilities before becoming a consultant. Hospital security Hospitals made adjustments to their emergency programs to determine how best to handle Ebola patients" He adds, “Hospitals made adjustments to their emergency programs to determine how best to handle Ebola patients and to protect other patients and staff. It was a new threat that healthcare organisations had not specifically addressed.” A particular concern was the possibility of an infected person walking into an emergency room and infecting other people and/or requiring facility decontamination. One role the hospital security department plays in such an emergency is to control access to the facility and to control visitors’ movements once they are inside the facility, says White. If the Ebola scare had progressed to the point that a hospital would need to screen patients, security would be positioned at the front entrance to help with that screening and, if necessary, to direct patients to a specific area for quarantine. Protective equipment Security might also need to wear protective equipment to handle a patient who is resistant to treatment, for example. There are often interactions between security personnel and the general public, a scenario that becomes more complicated if Ebola or a similar infection is likely. In general, security would be tasked with maintaining order and keeping people where they need to be, freeing up the medical professionals to do their jobs more efficiently, says White. To prepare for the impact of the Ebola scare, hospitals addressed various training and equipment needs and adjusted their disaster/emergency response plans. Read parts two and three of our heathcare mini series here and here.

For the security market, the ‘fine ranging’ capabilities of ultra-wideband (UWB) technology opens up a range of new uses based on the ability to determine the relative position and distance of two UWB-equipped devices with pinpoint accuracy – within centimetres. UWB is more accurate and secure, even in challenging environments full of interference, compared to narrow band wireless technologies. UWB technology transmits a large amount of data over short distances using a small amount of energy. It will be used in seamless access control, location-based services, and device-to-device services across industries including smart homes, cities, retail services, and healthcare. Increasing the accuracy of ranging measurements UWB technology will support any application that benefits from knowing the precise location of a connected deviceUltra-wideband is a mature radio technology that transmits information spread over a large bandwidth, as described by the IEEE 802.154 standard. A new, enhanced amendment to the standard – IEEE 802.15.4z – focusses on improvements to existing modulations to increase the integrity and accuracy of ranging measurements. Moving forward, UWB technology will support any application that benefits from knowing the precise location or presence of a connected device or object. This reflects a move from data communication to secure sensing. New capabilities of UWB are largely unfamiliar to the market, but a new Consortium – the FiRa Consortium – has a mission to educate the market, provide use cases, and promote UWB technology. Delivering interoperability across devices “With a consortium, we can better deliver interoperability across devices, software, and chipsets,” says Ramesh Songukrishnasamy, Director and Treasurer of the FiRa Consortium, and SVP & CTO of HID Global. “This creates a frictionless experience for the user, which is vitally important with a new technology. People are more likely to adopt emerging technology when it runs smoothly without interruptions or errors.” The FiRa consortium is ensuring new use cases for fine ranging capabilities can thrive" An industry consortium can create a UWB ecosystem of interoperable technologies instead of individual companies launching products that consumers struggle to make work together, says Songukrishnasamy. “Simply, the FiRa consortium is ensuring new use cases for fine ranging capabilities can thrive.” Founding members of the FiRa consortium ASSA ABLOY and HID Global, pioneers in secure access and identity solutions, are founding members of the consortium. Their technology manages access to physical and digital places, things, and identities. Another founding consortium member, NXP Semiconductors, is a pioneer in secure connectivity solutions for embedded applications. Other founding members are Samsung, which creates top-of-the-line TVs, smartphones, wearables, and other connected devices; and the Bosch Group, a global supplier of technology and services that is at the forefront of IoT innovations. Sony Imaging Products & Solutions Inc., LitePoint and the Telecommunications Technology Association (TTA) are the first companies to join the newly formed organisation. Immune to radio frequency interference UWB is also immune to radio frequency interference, so it functions in high traffic settingsUWB introduces higher levels of accuracy in positioning capabilities and increased security for ranging data exchange compared to existing technologies. Fine ranging with UWB technology can localise devices and objects to 10 centimetres of accuracy with or without line of sight. UWB is also immune to radio frequency interference, so it functions in high traffic settings. These capabilities will enable a variety of use cases like secure, hands-free access control in hospitals, location-based services for ride sharing, and targeted marketing for retailers. FiRa will demonstrate UWB technology at upcoming trade shows. The FiRa Consortium aims to build on IEEE’s work with an interoperable high rate physical layer (HRP) standard, including defining an application layer that discovers UWB devices and services and configures them in an interoperable manner. The consortium also plans to develop service-specific protocols for multiple verticals and define necessary parameters for applications including physical access control, location-based services and device-to-device services. Promoting the adoption of UWB solutions     As a consortium, FiRa is not just setting standards but actively championing use cases for UWB technology. Creating the consortium addresses the need to develop interoperability and implementation standards; brings key players together to create a rich UWB ecosystem; allows for the sharing of intellectual property; and promotes the adoption of UWB solutions. The FiRa Consortium is committed to educating and promoting new use cases" “Since UWB is a mature technology with new potential uses, there is a general lack of awareness of potential applications that take advantage of the technology,” says Songukrishnasamy. “The FiRa Consortium is committed to educating and promoting new use cases.” The FiRa name comes from Fine Ranging to highlight UWB technology’s use cases and distinction from older UWB technologies and solutions. Enhanced security in challenging environments Fine ranging powered by UWB can outperform other technologies in terms of accuracy, power consumption, robustness in wireless connectivity, and security, especially in challenging, high density environments. UWB previously served as a technology for high data rate communication and as such was in direct competition with Wi-Fi. Since then, UWB has undergone several transformations: UWB has evolved from an OFDM-based data communication to an impulse radio technology specified in IEEE 802.15.4a (2ns pulses with Time of Flight); and A security extension being specified in IEEE 802.15.4z (at PHY/MAC level) makes it a unique secure fine ranging technology. Moving from data communication to secure ranging allows ‘spatial context capability’ to be utilised by a variety of applications: seamless access control, location-based services, and device-to-device (peer-to-peer) services. Information is available at firaconsortium.org.

Based in the affluent district of St John’s Wood, Collection Place is a high-specification development comprising 14 luxury apartments, built nearby the infamous Abbey Road studios. Home automation and integration specialists, Advanced Integration (AI) invited Comelit to present custom door entry systems, as part of a security upgrade programme of works. Specification included bespoke brass video flush panels with video monitors and smart capability to manage from a mobile, incorporating full links to dedicated 24-hour concierge services. Smart door entry systems Says Kem Rashica, Estate Manager of The Collection Management Limited / Harrods Estates Asset Management: “Every element of our development, set in heart of our beautiful St John’s Wood, was created to present residents with a high-end luxury lifestyle, from specification to security and privacy. We are always looking for best ways to maintain and futureproof this expectation.” “Advanced Integration highlighted the opportunity to present smart door entry systems and recommended Comelit, as a brand renowned for delivering on design and style without compromising on technology or security. The installation was seamless and residents are now delighted to be able to manage their home from the convenience of their mobile.” Monitors with video capability Maria Tsiftis, Chief Operating Officer of Advanced Integration added: “When it came to upgrade the door entry, we wanted to incorporate a visual, smart capability, without affecting the style or ambience on site. Being a residential development, we also had to be conscious of any works programme not causing disruption to daily lives." “Comelit responded with a bespoke specification, including high-end entrance panels, monitors with video capability and concierge systems, enabling a combination of door entry and messaging. Being involved from the design stages ensured a smooth delivery and beautiful custom finish befitting to this luxury development.” Video intercom calls on a smartphone Comelit designed the door entry systems for Collection Place, to operate through its innovative VIP system, which offers a powerful all-encompassing opportunity for residents to receive video intercom calls on a smartphone. Sam Arnold, Business Development Manager at Comelit UK concluded: “St John’s Wood is one of London’s most upmarket residential locations, and Collection Place has been established in the elegant villa-style housing that is synonymous with the area.” “Any enhancements to door entry had to be delivered to complement this lavish attention on detail, but also serve discerning homeowners who want the advantages of service and latest technology. By working closely with Advanced Integration, we have delivered a sleek and functional, smart security solution to accommodate these requirements.”

Schools and heritage sites present their own unique difficulties for security and access control. But what about a school that is also a heritage site of exceptional value? This was the challenge facing security administrators at the Colegio Diocesano Santo Domingo in Orihuela, Spain. The Colegio Diocesano is more than just a school. Its historic buildings date to the 1500s, a heritage site as well as a place of learning - with a museum which requires the protection of the same access system. Hence, the brief for a new access system required minimal disruption on two fronts. The college buildings are a Resource of Cultural Interest and on Spain’s heritage registry: they must not be damaged. School leaders also required little disturbance of everyday school learning. Wireless access control was the obvious answer. Wireless access control devices The school chose SMARTair Wireless Online management for their new keyless access system SMARTair wireless access control devices now control access through 300 doors around the school. A mix of battery-powered escutcheons and weather-proof escutcheons, knob cylinders and wired wall readers (including for lifts), are connected to SMARTair’s intuitive software by a network of 38 wireless communication hubs. The school chose SMARTair Wireless Online management for their new keyless access system. This powerful management option enables real-time security control to limit free access to and around the site, even if the school data network is down. Automated emails inform security staff of any incidents, keeping students, staff, equipment, and precious heritage safe. Issue access credentials  “The main benefit is the ease of real-time key management - from any place and at any time - via the wireless online management system,” says IT Manager, Francisco Fernández Soriano. “This increases security for children and for staff, because no unauthorised people can enter the school.” SMARTair locks and readers provide a streamlined way to manage access. Student and staff carry credentials programmed to allow access to specific authorised areas. SMARTair TS1000 software makes it easy to issue and cancel access credentials for temporary visitors such as parents. Installation and integration The system was installed without a hitch and also without any disruption to classes" “In addition to the main entrances and classrooms, access to private spaces such as lifts, offices, staff rooms, the church, the museum, the library and the IT room is constantly monitored,” he adds. “Thanks to our SMARTair devices installed at more than 300 doors, the security team can find out who has accessed which space and when, at any time.” Installation of the school’s new SMARTair system demanded minimal work. Some school doors date to the 16th century, so major alterations to door hardware were not possible. “The system was installed without a hitch and also without any disruption to classes,” confirms Fernández Soriano. Because SMARTair is a modular system, scalability is built in. They can extend or fine-tune their access system when they choose. Indeed, SMARTair’s “Phase II” is already under discussion. Education management software SMARTair software also easily slotted into the school’s existing management workflows. The Colegio Diocesano has used iinventi education management software for the past five years. Integration with SMARTair software was simple: access control, the library and canteen are managed from an integrated system. “SMARTair gives the school’s security team the answers they need,” concludes school director, Reverend José María Fernández-Corredor.

ARST is a public transportation company in Cagliari, Italy. The company operates a massive fleet of about 800 public buses throughout the island of Sardinia. During the vehicle modernisation process, the company decided to deploy new centralised CCTV systems to enhance the security level of passengers and drivers. First of all, the low-definition images captured by the original surveillance equipment cannot meet the company’s advanced monitoring needs. Second, the bus driver could not achieve point-to-point communication with the command centre in real time. In addition, in case of an accident, there was no emergency button on the bus before to report the emergency to the command centre. Customised mobile solution To help ARST revamp its bus security system, a customised Dahua mobile solution consisting of more than 3,000 cameras and 750 MXVRs, Panic Buttons, DSS integrated platform as well as other accessories was employed. The data collected from the front-end cameras is integrated in the control room via DSS4004, where emergency calls, geo-localisation of vehicles and statistics can be managed. Each bus is equipped with a penta-hybrid video recorder MXVR6212, 4, 6 or 8 HAC-HDBW2241F cameras Each bus is equipped with a penta-hybrid video recorder MXVR6212, 4, 6 or 8 HAC-HDBW2241F cameras and panic buttons. The main features of the systems are: data encryption, people counting, hot spot, router 3G/4G, dynamic management of the LCD monitor on board and geo-localisation via DSS app. As the first mobile XVR adopting HDCVI/AHD/TVI/CVBS/IP signals, MXVR6212 can achieve 1080P high-definition real-time recording. High performance sensor It supports real-time vehicle location tracking and monitoring, and all information such as GPS and video can be uploaded via wireless network - 3G/4G/WIFI. In addition, the device can also support connection of various accessories, such as card readers, fuel sensors, and emergency buttons. Furthermore, it has passed EN50155/ISO16750 to meet the requirements for mobile use. Other than city bus, this device can be used in various applications, such as school bus, taxi, police car, train, truck, etc. The 2MP HAC-HDBW2241F-M-A mobile camera is designed with a shock-proof compact case, which makes it convenient to be installed and adaptable to various applications. Boasting the strengths of the Dahua self-developed HDCVI technology, the camera offers high quality images and ensures real-time transmission. Also, it adopts a high performance sensor to provide incomparable performance even under extreme lowlight environment. Manage mobile devices The Dahua mobile solution with high-definition monitoring performance reduces theft and robbery on buses The Starlight feature allows capturing of more details and recognising accurate colours at night or in scenes with limited illumination. At the control room, Dahua DSS platform was utilised to control and manage the mobile devices deployed on the bus. It displays real-time location, speed, direction of mobile device, playback device’s history location, and supports alarm for over-speeding, entering and leaving the E-FENCE. Aside from central management, the Business Intelligence feature of Dahua DSS platform also allows the user to export Heat Map reports and people counting statistics, helping operator companies to optimise driving route to generate more profit. High-definition monitoring With upgraded Dahua system, the command centre can communicate with every single vehicle of ARST Bus Company in real time, enabling them to deliver instructions to the driver, allowing the driver to report immediately to the command centre in case of an emergency through the panic button, and ensuring the safety of passengers and drivers. The Dahua mobile solution with high-definition monitoring performance reduces theft and robbery on buses, and enables bus companies to collect accurate information about traffic flows and automatically download data to assist efficient and profitable operation. The Dahua mobile solution mounted on board has been proven to be highly efficient and reliable, which were also applied in two other Italian bus companies: AMAT Bus Company in Taranto and AMTAB Bus Company in Bari.

Future residents at Kebbell Homes’ new prestigious development, Wintersbrooke will be able to receive and answer door entry requests via mobile or Amazon Alexa voice control, thanks to Comelit’s WIFI connected monitors. Set in Ascot, Berkshire, Wintersbrooke is a grand, new gated community featuring just six spacious and exclusive 2-3 bedroom apartments within mature, secluded communal gardens. Kebbell Homes has used Comelit’s specification team on previous developments and again called upon its services, together with chosen installers R&M Bailey, from the initial design process, through the work’s programme to project completion. Door entry, via Comelit’s mini handsfree WIFI monitors, will enable new residents to respond to door entry requests from their mobile, and also integrates with Amazon Alexa for voice announcements and control of the gate/front door to the block. Facial recognition technology The monitors provide facial recognition technology for authorised guests to gain access and video memory, to record any missed calls. Says Andrea Fawell, Sales and Marketing Director at Kebbell Homes: “With high expectations for Wintersbrooke’s indulgent design to deliver gracious living for our discerning buyers, every element had to be considered to offer the highest level of luxury and specification. And to ensure all feels safe and secure.” All the smart home security systems installed had to be equally stylish and futureproof" “We had worked previously with Comelit and knew its systems were able to achieve the level of style intended to complement Wintersbrooke’s dignified presence. The additional benefits of WIFI connected monitors provide our soon to be residents with latest integrated smart security technology, seamlessly installed, enabling them to instantly respond to door entry requests, at their choice and from wherever they are.” Smart home security systems Mat Bailey, Director from R&M Bailey added: “Wintersbrooke has the look and feel of a private country home, which epitomises Kebbell Homes’ well-known flair for grand architecture. All the smart home security systems installed had to be equally stylish and futureproof. Comelit’s Mini Handsfree WIFI was the natural choice for door entry, easy to install via wireless technology and simple to integrate. Just the one solution presents future homeowners with user friendly bespoke options that can connect seamlessly with their home security, and be controlled by mobile and Amazon Alexa, at their own choice.” Each home at Wintersbrooke has been fitted with a Mini Handsfree monitor complete with integrated WIFI, operating through Comelit’s renowned Simplebus 2 wire. At the striking gates to the development is Comelit’s premium stainless steel flush mounted, 316 Sense digital entrance panel. Door entry system Up to fifteen smart devices can be connected to each and every property’s individual WIFI monitor The system enables new residents to grant access through the vehicle gates or adjacent pedestrian gate using the internal monitor or a dedicated mobile app. A second is fitted on the front door of the development itself. Up to fifteen smart devices can be connected to each and every property’s individual WIFI monitor. Daniel Wood, Southern Sales Manager at Comelit UK concluded: “Once again, it was a pleasure for Comelit to work closely with Kebbell Homes to ensure the complete door entry system installed at Wintersbrooke, achieved the desired balance between timeless style and latest technology." Alexa voice control "From the gated entry using our Sense panel, which at only 3 mm thin, blends in with any building due to the panel's slim profile, to the chic WIFI monitors, the combined solution, provides aspiring residents with a powerful door entry system and the convenience of audio and visual communication, together with ease of use via mobile or Alexa voice control in everyday life.” Comelit’s official website can be visited for more information on Comelit’s ViP System, Mini handsfree WIFI Monitor Door Entry Solutions or range of products.

It has been a long time coming, but the Bexar County Metro 911 Emergency Operations Centre (EOC) is up and running, and the security systems implemented to protect the facility are among the best of the best. The regional operations centre unifies emergency operations into one cutting-edge facility. A New Home Built in San Antonio, Texas, the EOC provides a new home for the Bexar County Sheriff’s communications operations and is an alternate site for the San Antonio police and San Antonio fire and EMS operations. The facility is a joint operations centre not only for Bexar County but also for Comal (New Braunfels) and Guadalupe (Sequin) counties. Tight security system All three counties touch dividing lines and are considered part of the San Antonio metro area. Bexar Metro 911 Executive Director Bill Buchholtz said building the facility has stayed on budget of $40 million, “give or take a couple of million.” The electrical system meets Tier IV data centre standards for maintaining operations regardless of any unplanned activity, and the mechanical system meets Tier III standards. Because the building is under a tight security system inside and out, it was also important that redundant systems were in place, as well as uninterrupted power. Employees based at the monitors on the main floor are given breaks every so often to decompress, relax and interact. Early stages of planning Alterman staff was fortunate to work with the general contractor in the early stages of planning security Alterman Technologies was hired to provide, install and direct the security solutions effort for general contractor Whiting-Turner, who directed construction on the 81,500 square foot facility located on 11 acres of land. Alterman Technologies’ staff was fortunate to work with the general contractor in the early stages of planning security for this facility. According to James Carmen, Alterman’s Project Engineer, being able to make early and consistent contact allowed for the integrator to help specify the types of security that they felt would most satisfy the end user. It also allowed the installation crew to be able to meet their integration deadline of 8 months, long before the overall construction of the facility was complete. Enterprise access control systems “We were able to evaluate all components of the security solution when we saw the demonstrations of the Lenel, Axis and Salient products,” Carmen said. “We’re pleased with the decisions we made to deploy this security equipment.” To keep the facility secure, Alterman Technologies installed 170 IP cameras inside and out to enforce perimeter security. Now that the facility has been formally dedicated and is fully in use, if a person doesn’t have a reason to be on property, they aren’t getting inside. The facility is secure. Alterman Technologies installed 120 door enterprise access control systems, including iClass biometric readers. Video management systems To monitor both the outside perimeter and inside the building itself, 110 5 MP Axis Communications IP cameras were paired with Salient Enterprise video management systems integrated with the Lenel access control solution. Inside the operations centre, the facility is outfitted with 100 55-inch video control systems side by side, all of which are integrated with video and audio control solutions. During Hurricane Harvey, operators inside are able to coordinate any and all emergency and rescue operations Inside the facility, there is a first-floor, open room for 104 operator desk consoles, where operators can keep tabs on all three counties. Operators sit in a 13,878-squarefoot Public Safety Answering Point (PSAP) to handle all 911 calls, formerly managed at 25 different locations. In fact, during the recent Hurricane Harvey, operators inside are able to coordinate any and all emergency and rescue operations. Getting behind the power “The ability to have multiple supervisor control stations is a key feature, providing access to sources and allowing supervisors to manipulate the wall and change presets as needed,” said Art Salinas, Project Manager for Alterman Technologies. “It’s a great system with no real limitations. I believe the client has been pleased with the capability to control and preview content before it goes on the wall. They currently have about 30 preset displays.” With the number of cameras and the video streaming to the facility, Salinas had to be certain the equipment he was recommending and the software that would power the system would work without a hitch, 24 hours a day, seven days a week. “Our work to determine the right kind of solution was very involved, and we evaluated all the systems,” Salinas said. “When it came right down to it, we selected Lenel’s OnGuard for access control, Axis Communications IP cameras and Salient’s VMS and its PowerUltra servers. All of this is securely stored in an enclosed network so there is no worry of outside hacking.” Perimeter security system With three counties and multiple agencies using this facility, the security solutions have to be dependable" Salient Regional Sales Representative Paul Fisher said the choice of VMS was truly an important decision because it had to be strong enough to stop any breaches but also be able to provide the ability to run the perimeter security system and the internal security. “Our VMS solution is able to take the lead with all the streaming video and push it wherever it is directed,” Fisher said. “With three counties and multiple agencies using this facility, the security solutions have to be dependable, yet easy to use. We were invited in to demonstrate the system, and we were able to show numerous details that would benefit the end user. We are able to provide reliability and scalability, and we’re a local company, so that worked to our benefit as well,” Fisher said. Law enforcement officials The facility is designed to provide uninterrupted 911 services during various emergencies, including terrorist attacks and natural disasters. There also is an onsite helipad for access by law enforcement officials, should area roadways be closed or congested, and for staging for media during a public emergency. The building is constructed to withstand an EF3 tornado strike and to operate without any public utilities for an extended period of time. “The mission of the facility is to provide that emergency response when a caller is quite possibly going through the worst experience of their life,” said James Hasslocher, Bexar Metro 911 Network District Chairman.

For more than a century, SwedishAmerican Health System, its hospital and medical facilities, have been serving the community of Rockford, Illinois. As a division of the University of Wisconsin Health, the medical staff has been delivering high-quality healthcare and strategies to keep patients and families healthy. What families and patients don’t see is the security systems that have been put in place at all Swedish American medical facilities and outlying satellite healthcare clinics. “In an ongoing effort to provide security at the highest level, SwedishAmerican is upgrading all their servers to include Windows 10,” said Randy Lapp, a regional business development manager at Salient Systems. Reliable security solution “The security team has nearly completed the replacement of old DVRs with new enterprise network servers. This offers a much more reliable security solution tying all the medical facilities together. Each clinic will have a single server, while there will be multiple servers in the hospital. Server types and camera counts will depend upon the needs of each wing of the facility.” In keeping with SwedishAmerican’s mission to deliver excellence in healthcare, they also maintain the highest level of care when it comes to keeping their patients, medical staff, and facilities safe. One such effort is the migration from Windows 7 platform to Windows 10 and maintaining compliance in their OS. Utilising Salient’s CompleteView VMS with Dynamic Resolution Scaling, the security team has more than adequate bandwidth to record and store video for 90 days at each facility. Video surveillance systems The servers replace an obsolete system and have been engineered by Salient System network engineers Because the medical centre offers a daycare facility, recording is ongoing, and is stored for 90 days; however, some recordings are held for as long as six months. In locations where there are privacy issues, such as patient treatment areas, no video recordings are made. Still, in spaces such as parking lots and common areas, video recording is essential. The servers replace an obsolete system and have been engineered by Salient System network engineers to accept upgrades in security solutions as technology, and various solutions evolve. Even more important is the fact that the servers are tailormade to fit the specific needs of the various hospital departments and separate clinics. The servers, just like the hospital, have evolved over the years. The PowerProtect platforms extend the limits of operational capabilities for video surveillance systems engineered for continuous access and durability. Various requirements for storage “The reason for the custom build is to fulfill several missions of the hospital system,” Lapp said. “There are various requirements for storage and differing requirements for recording frames per second. The customised nature of these security solutions fulfils the unique needs of the customer.” SwedishAmerican Hospital has video recording requirements that weren’t necessary a few years ago. This is an inner-city hospital system, where there are different and sometimes difficult challenges" Terry W. Gagliano, security manager at the hospital system, said the investment in this server solution would not only help with the upgrade to Windows 10, but it will allow greater recording capacity. “This is an inner-city hospital system, where there are different and sometimes difficult challenges,” Gagliano said. “The clinics also are within the inner city, and we wanted to ensure that we had enough bandwidth to not only record, but to store the images that we are getting. We wanted to be able to effectively record and store video for 90 days.” Mission-critical video surveillance Recording and storage specifications vary at the hospital. For instance, at the child daycare centre at the hospital, recording is active only during hours of operation, and storage of those images last from three to six months. Parking lots also are under constant surveillance, and storage on the servers is ongoing. “We’re thrilled to have these server platforms in place and working,” Gagliano said. “What we had been using is obsolete. The PowerProtect solutions are engineered to accept upgrades as they are needed and as they become available. We expect these servers to last beyond five years before we have to consider replacement.” The servers or hybrid NVRs are a value oriented digital video surveillance system, offering continuous operation with advanced components. They are rack-mounted, and as any end-user would expect, delivers reliability and a processing power required by mission-critical video surveillance. High performance in a flexible platform Because the storage of video images is important, SwedishAmerican sought a single Intel Xeon processor with 16 GB of memory, which also offered the hospital system up to 48 TB of video storage. “We were looking for new servers at our existing buildings, so that meant we were in the market for 40 to 45 servers,” Gagliano said. Our clinics have varied and different missions, so demand for security services are different" “Our clinics have varied and different missions, so demand for security services are different. When we sought customised solutions, we found exactly what we needed.” PowerPlus is a two-unit NVR rack mount used for the installation because SwedishAmerican sought a balance between processing power, storage capacity, and redundancy for high performance in a flexible platform for its existing video surveillance applications. A hospital setting is a 24/7/365 environment, requiring a system that can withstand the rigors of continuous operation. That’s where the enhanced performance of CompleteView 20/20 comes in. Considering performance first and foremost “When we started the process of replacing our servers and NVRs, we considered performance first and foremost,” Gagliano said. “It was mission-critical to have flexibility, and it was important to honour the standard of excellence already offered by SwedishAmerican Hospital.” In recent years, SwedishAmerican has been honoured in the medical professional for its commitment to quality, and it has become a gold standard for medical care of any other healthcare system in northern Illinois. The hospital has received a Top 100 Hospital Quality Award, 150 Top Places to Work in Healthcare, and a Distinguished Hospital Award by J.D. Power and Associates, among many other accolades. While there may not be an award or designation for security in the workplace, SwedishAmerican has done its best to ensure that patients are afforded the highest level of safety and security.

The emergence of smart cities provides real-world evidence of the vast capabilities of the Internet of Things (IoT). Urban areas today can deploy a variety of IoT sensors to collect data that is then analysed to provide insights to drive better decision-making and ultimately to make modern cities more livable. Safety and security are an important aspect of smart cities, and the capabilities that drive smarter cities also enable technologies that make them safer. We asked this week’s Expert Panel Roundtable: what are the physical security challenges of smart cities?

Ten years is a long time, but it seems to pass in an instant in the world of security. In terms of technology, 2010 is ages ago. Changes in the market have been transformative during that decade, and we called on our Expert Panel Roundtable to highlight some of those changes. We asked this week’s panelists: What was the biggest change in the security industry in the 2010-2019 decade?  

In the digital age, software is a component of almost all systems, including those that drive the physical security market. A trend toward hardware commoditisation is making the role of software even more central to providing value to security solutions. Software developments make more things possible and drive innovation in the market. We asked this week's Expert Panel Roundtable: How do software improvements drive physical security?