Security training

PerpetuityARC Training, part of Linx International Group, is proud to announce its new interactive and virtual online learning platform - Linxville. Visually reminiscent of classic computer games such as The Sims and Sim City, Linxville’s first bitesize course to launch is Perimeter Security. It presents the student with a simulated environment containing a number of commercial buildings surrounded by roads, gates, fencing, lighting and security guards, which link back to the topic. Information to handle threat/vulnerability Linxville is a highly visual and interactive concept that pushes the frontiers of distance learning"The learner is taken on a guided interactive learning journey around the site and is presented with potential threat vulnerabilities, suitable risk assessments and information on how to handle that threat/vulnerability at each location. Bolstered by the feature of people and traffic movement, the simulation adds ‘real world’ realism to assist learners in the application of their knowledge. Linx International Group Director, Angus Darroch-Warren states: “Linxville is a highly visual and interactive concept that pushes the frontiers of distance learning. By presenting graphical mapped real-world security scenarios, Linxville delivers an immersive and educational experience that is ideal for those who are new to security or have it under their remit but have limited experience.”    Linxville is designed to grow and be fully inclusive and accessible, as Angus adds: “We will be expanding the simulation sites to include retail, universities and airports all within the Linxville platform. We are also excited by the potential scope for Linxville to be personalised in order to deliver specific security training for organisations.”

It seems like every day there is another school or public shooting incident in the US. It dominates the news and has become a point of stress and fear for many Americans. According to the US Department of Justice Federal Bureau of Investigation, in 2018 alone, there were 27 incidents across 16 states resulting in 213 casualties. There is a great deal the security industry can do to prevent such violent incidents and preserve life. Protection layers In general, protection should be built in layers focusing on the outer perimeter, the building perimeter (entry points) and interior spaces. Electronic access control can provide preventive measures to reduce access in these layers Electronic access control can provide preventive measures to reduce access in these layers. In fact, the National Training School’s Electronic Access Control 14-hour online course has been recently updated with active shooter preparedness in mind. Building security In commercial buildings, this entails having different levels of access throughout the building to prevent individuals from going where they shouldn’t. All visitors should be directed to a single monitored entry point, preferably an area that restricts access to the rest of the building. Security access can be restricted to certain times of day to prevent employee access to the building when they should not be there. Temporary badging should provide limited and timed access that automatically disables when no longer needed. Implementing electronic access control When implementing electronic access control or any security system, installers need to work with the owner and authorities to develop policies and procedures for building lockdowns and evacuations. They can then work to create secure paths of exit. Even in public access buildings, many of the same requirements could be applied and buildings could use alarms to engage added security in the event of a shooter. Life safety systems When designing systems, installers will need to work with the local Authority Having Jurisdiction (AHJ) to ensure that they do not create additional life safety concerns, especially as it relates to fire. Imagine having the ability to limit a shooter’s access to other parts of a building and restrict how they move When creating secure exit paths, installers will likely need to provide egress access to all doors to allow emergency exit. Also, most AHJs will require a Knox Box, or something similar, to provide keyed access for emergency responders. When designing access control systems to be secure, always remember code states, ‘No Special Knowledge Required.’ - NFPA 101, 7.2.1.5.3 [‘18] -IBC 1010.1.9 [‘18] Limiting shooter access Imagine having the ability to limit a shooter’s access to other parts of a building and restrict how they move. This could give individuals what could be lifesaving extra moments. As an industry, we should keep these ideas in mind as we tackle security scenarios for job proposals and design. ESA’s National Training School has updated its online Electronic Access Control course — a 14-hour course, followed by a two-hour examination, providing broad training and information to successfully design and install electronic access control systems.

Digital Defense, Inc. announces Frontline Network Map, an innovative feature offering IT security and operations professionals enhanced visibility of vulnerabilities and threats found on small, medium, and large networks. Frontline Network Map is accessible within Frontline.Cloud, the company’s SaaS security assessment platform and is being demonstrated at Black Hat 2019 conference currently underway in Las Vegas, Nevada. Risk network segments Through the Network Map capability, Fronline.Cloud users are able to view the relationships and interconnectivity of assets through a variety of clustering algorithms to pinpoint at risk network segments and areas of key vulnerability and active threat.   “Our Network Map feature is a powerful tool for information security blue team members to quickly visualise the security of the networks and connected assets for which they defend from cybercriminal attacks,” states Mike Cotton, SVP, Engineering. “Frontline.Cloud users receive an accurate graphic depiction of their risk that enables rapid response to those assets or network clusters that present the greatest exposure.” Learn more about Frontline Network Map by visiting the Digital Defense booth #2411 at Black Hat and request for a demonstration.

SureCloud, a provider of cybersecurity services and cloud-based, Integrated Risk Management solutions, appoints Jon Taylor-Goy as EMEA Sales Manager for the cybersecurity division. Jon will be instrumental in helping drive business growth, as well as establishing complimentary new service lines. Jon’s expertise spans business growth, product development, and go-to-market strategies in the areas of IT risk management and governance. Cybersecurity service offering Jon brings more than 18 years of in-depth experience in IT sales, specialising in cybersecurity, risk, and compliance. Jon worked at NCC Group for 18 years, working his way up to Head of Business Development Prior to joining SureCloud, Jon worked at NCC Group for 18 years, working his way up to Head of Business Development, Risk Management, and Governance, where he formed a key role in the business development function that saw the company grow from 100 staff in one location to more than 2,000 worldwide. “SureCloud has a compelling proposition. Its cybersecurity service offering, Pentest-as-a-Service©, and approach to ongoing customer support sets the company apart from other providers and gives enormous potential for growth,” said Jon. Ever-evolving customer needs “I look forward to forging new customer relationships, developing strong relationships with current clients, and working with colleagues to bring new services to market that will meet ever-evolving customer needs.” Richard Hibbert, SureCloud CEO, said: “Enterprises across Europe are operating in a very challenging environment when it comes to IT security. Their networks are becoming more complex, the attacks they face are growing in number and sophistication, and their compliance obligations regarding data security are increasing. Jon’s work will bring our cybersecurity services, including SureCloud’s Pentest-as-a-Service, to a growing number of enterprises, ensuring that our offering continues to evolve and address the challenges they face.”

Open Options, global provider of access control solutions, has announced the launch of a new Learning Management System (LMS), “ConnectEd” for integrators, installers and system users to easily obtain certification in DNA Fusion. ConnectEd LMS platform The ConnectEd platform will be a new tool for Open Options customers to view course calendars and class status as well as register for upcoming classes. The Open Options training team currently offers classroom learning at their headquarters, on-site training, regional classes, and web-based training through WebEx.  “We are extremely excited to introduce this program to our partners,” said Open Options’ Director of Training and Education Services,  Sherinda  Barrow. "The new ConnectEd portal extends our education efforts and introduces another level of connection and benefits to educate our loyal community.” Online learning center Our primary objective with this new LMS platform is to offer all our customers the ability to easily access educational courses" As the new online learning center expands, customers of Open Options will have access to a wide variety of learning opportunities through the ConnectEd partner portal including distance learning. Customers can enroll in scheduled classroom instruction, quarterly webinars, regional trainings, and/or live training events. It’s access that connects to high-quality training. “Our primary objective with this new LMS platform is to offer all our customers the ability to easily access educational courses”, says Benjamin Vestal, Vice President, Sales and Business Development at Open Options. “All potential customers of DNA Fusion will be able to access our experts and high-quality educational content irrespective of their location at anytime, anywhere.” 

SnapAV, a provider of A/V, surveillance, networking and remote management products for professionals, and Control4 Corporation, a provider of smart home solutions, announce the successful completion of their merger. Unified into a single organisation, Control4® becomes a professional smart home brand in the company portfolio, SnapAV continues to bring technology professionals a trusted, end-to-end partner that invests relentlessly in growing the industry and helping their businesses succeed. Delivering fantastic experiences Our team shares a passion to deliver fantastic experiences to homeowners and businesses" "The smart home industry is poised for massive growth, and much of that growth will be driven and satisfied by professionals. Our team shares a passion to deliver fantastic experiences to homeowners and businesses,” said John Heyman, chief executive officer of SnapAV. "Through this combination of industry leaders, we have organised ourselves around delivering a unified and integrated company that gives dealers one place to go for the best and broadest selection of products, greatest technical support, most rewarding sales programs, robust training resources, and more.” The combination of these two companies brings together a robust product catalogue of in-house brands and third-party products, backed by highly-experienced product engineering teams, award-winning customer service, education and training programs, and in-field technical support. Together they have the resources and logistics infrastructure to be a one-stop shop that drives value added services for technology professionals across the industries they serve. Great living experiences The SnapAV product development team led by Charlie Kindel as chief product & technology officer envisions a roadmap that blends deep innovation with simplicity, interoperability, and quality. “We know this to be true: the number of connected devices in the home will continue to increase. Homeowners want help removing complexity so they can enjoy life at home more and manage technology less,” says Charlie. “We’re focused on the vision of making end-customers rave about our fantastic products and the great living experiences our dealers create with those products. Through this merger, we will fulfil the true promise of the smart home.” Together the combined company offers a broad product portfolio. Adding the award-winning Control4 Smart Home OS, an operating system specifically designed for the modern, pro-installed smart home, gives SnapAV one of the most connected product portfolios with interoperability across nearly 14,000 devices from hundreds of manufacturers. International expansion The merger feels like a game-changer for my company, and for the industry" Control4 will continue to be available only through Control4 Authorised Dealers, and the high standards required for dealer certification will not change. All brands in the combined product portfolio – including Pakedge® and Araknis®, OvrC® and BakPak®, Triad® and Episode® – continue to be supported today, and dealers can use the solution that best fits their business needs. Bryan Naquin, owner of Acadian Home Theater and Automation in Baton Rouge, Louisiana is enthusiastic about the merger. “The merger feels like a game-changer for my company, and for the industry. As one company, it means more help with all my installation needs which would simplify my business, and make it much easier to support my customers,” Naquin said. “I’m looking forward to seeing how the combined company will evolve.” Dealers can expect to see continued investment in both local and international expansion. Broad industry growth Ordering products will remain the same for now, but over time, the combined portfolios will be made available through easy and convenient online ordering, shipping, and local pickup. SnapAV intends to invest further into the international markets Control4 has established including the UK, Ireland, China, Germany, Australia, New Zealand, and Switzerland. SnapAV is committed to investing relentlessly in the success of its dealers" “Today is day one of this journey, and we are just getting started. SnapAV is committed to investing relentlessly in the success of its dealers and fuelling broad industry growth to better serve our shared customers. We believe in the importance of professionally installed systems, and we are laying the groundwork to ensure those businesses succeed long into the future,” concluded Heyman. Additional executives With a combined 1,200 employees, SnapAV CEO John Heyman will lead the merged teams as chief executive officer, while former Control4 CEO Martin Plaehn joins the board of directors of SnapAV’s parent company. Jeff Hindman joins the executive team as chief revenue officer, while former Amazon Alexa executive and Control4 SVP of products & services Charlie Kindel is named chief product & technology officer. Mike Carlet will serve as the chief financial officer. Additional executives of the combined company include Jeff Dungan, G Paul Hess, JD Ellis, Barrett Schiwitz, Bryce Judd, Carmen Thiede, Graham Jaenicke, and Wally Whinna. The company will have headquarters in Charlotte, North Carolina, and Salt Lake City, Utah, with offices and local facilities around the world.

The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture influences door solution decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organisation’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organisation and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training employees on door security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organisation or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances. With the increased importance of workplace security, discussing new entrances with  workforces will help maintain a safer environment Communicate through the decision-making process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New security entrance installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule group meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure you monitor public areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organisation. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What is the ultimate success of the installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.

There’s only so much a corporation can do to counteract the threat of a major incident. You can ask everyone to be vigilant and to report anything suspicious, but you cannot stop someone intent on deliberately starting a fire, threatening a work colleague with a knife or something much worse. And of course, most businesses recognise that even routine events – such as burst pipes, IT system failures, extreme weather event or power outages – can have significant consequences unless they are quickly brought under control. Training security officers Governments and organisations across the world are increasingly encouraging businesses to re-assess risks and to plan for and conduct drills for major emergencies. This is driving different agencies and companies to invest in new skills, resources and systems, and encouraging businesses to routinely re-evaluate their emergency response strategies. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents For example: UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents, as part of the UK government’s Action Counter Terrorism programme. And organisations including the Association of University Chief Security Officers (AUCSO) and Higher Education Business Continuity Network (HEBCoN) are developing customised training for their members to improve their own response and business continuity plans. Mass notifications systems Whether an organisation is facing a terrorist attack or a severe weather event, follow up reports consistently identify that the same types of challenges are common to all crisis situations, with similar errors often occurring again and again. Typically, these are centred on three key areas: poor communications, fractured command and control structures, and delayed deployment of resources. Communications skills and technologies clearly play a pivotal role in how effective an organisation is in responding to major incidents, particularly when it comes to assessing the situation and its implications, moving people towards safety and providing updates as an incident unfolds. However, when an organisation is considering its technology options, emergency response and mass notification systems (MNS) are often touted as the ideal platform to deliver all the required critical communications and ongoing updates. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents Emergency notification system All the incident reporting, command and control, and communications functions have been brought together on a single platform But, if an organisation does not know exactly where all its staff or students are, and it cannot see the location and availability of its first responders and other emergency coordinators relative to them and the incident, then how useful is it to send a top-down alert to everyone? And what about fast moving or multi-centre incidents, where previously agreed evacuation procedures, recommended actions or mustering points may need to change if an incident takes an unexpected turn? Many organisations may have been lulled into believing that an emergency notification system will allow them to confidently handle all the communications aspects of virtually any crisis. In reality, too many businesses are still unaware that there are now much more sophisticated and proven technologies where all the incident reporting, command and control, and communications functions have been brought together on a single platform. Using live map tracking The benefit of using these advanced and more integrated approaches – often categorised as mobile distributed command and control systems – is that they enable faster and better decision making in a crisis using real-time feedback and two-way dialogue with those closest to the emergency. And they avoid the risks of any potential delays, miscommunications or mistakes that can happen when an organisation is under pressure to respond and often switching between multiple systems. Leading universities and multi-national corporations are already using new mobile/web-enabled platforms to improve their incident response These next generation emergency management platforms have been specifically designed to enable real-time mapping of an organisation’s security assets and its users on a single screen and to fully integrate it with a highly targeted geo-fenced notification capability. The mass notification aspect of the system can then be used to advise specific groups on the best actions to take at their location as an incident develops. The use of live map tracking enables real time mapping of an organisation's security assets  Segmented messaging Many leading universities and multi-national corporations are already using these new mobile/web-enabled platforms to plan, manage and improve their incident response, leading to 50% faster reactions and more positive outcomes.During a crisis, users can receive push notifications so the security centre can immediately see their exact location and advise them accordingly The systems have been widely adopted within the higher-education sector, but they are equally applicable to any large company with multiple international sites or those situated in research or corporate campuses where the bulk of assets and people are based in one or more key locations.  Typically, systems provide users with a smartphone app that they can use to call for immediate emergency or first aid support when at work, or to report something suspicious which could prevent an apparently minor incident from escalating into a full-scale emergency. During a crisis, users can receive push notifications, SMS and E-mails asking them to open the app if they are not already logged in, so the security centre can immediately see their exact location and advise them accordingly. Supporting dispersed mustering Now that communications can be more nimble, responsive and flexible this can support the increasing numbers of planners are recognising the advantages of dispersed mustering. This is a strategy that has been developed to reduce the risk of secondary attacks on unprotected people complying with instructions to evacuate from premises and gather in what are, effectively, exposed locations. It is now acknowledged that evacuees waiting outside for any length of time are more vulnerable to targeted attacks or to injury, from flying glass for example. With dispersed mustering – a strategy made more effective by these new mobile distributed command and control systems - a building’s occupants can be advised not to go outside, but to move to known safe internal locations. People in each specific area can then be kept regularly updated. Many corporations are now using new mobile/web-enabled platforms to improve their incident response Coordination between response agencies The software platforms can be integrated with an organisation’s fixed security infrastructure to take real-time sharing of information First responders are permanently logged in, so the emergency operations centre can see their exact locations in real-time and can advise what actions to take in mustering people or in setting up and protecting security cordons. Bringing everything together on one platform, with real-time feedback and in a fully integrated system also removes what is often seen as the weakest communication link in managing any major incident: the need to rely on conventional two-way radio as the sole means of communication between the command and control centre and its first responders and other team members on the ground. The software platforms can be integrated with an organisation’s fixed security infrastructure to take real-time sharing of information to a new level for improved collaboration, coordination and communications between users, the incident management team and external agencies. Improving emergency response strategies One of the most powerful features of some of these new systems is the ability to record and view all alerts, responses and the detailed conversations between first responders, emergency coordinators and other parties. This allows the systems to be used to simulate major incidents involving inputs from the emergency services and other key agencies and to ensure the organisation’s crisis management plans have been fully tested against a range of possible incident scenarios.

Whether you are a veteran in the access control world or have never installed a card reader before, there are always ways to increase profits in the ever-evolving world of access control. The hope is that by considering a few key focal points, you can find ways to increase market share. Whether we are releasing an electronic lock through a simple intercom button or using biometric and multi-authentication based on a database; the tactics for bringing on more revenue is the same. Learning to focus on a few key items can help open up opportunities. Business access controls Understanding vertical markets is a strong strategy for success in increasing your profits with access controlIf you are new to access control, it’s important to determine the right product offerings for your business model and experience level of your team. Mistakes in estimating or installing can be costly and complex. Take advantage of manufacturer training both online and in the classroom for both your sales team and installation department. It’s important to understand the fire and building codes in your area to make sure you design the proper solution for your customers. Furthermore, understanding the products, components and proper wiring can save you money in labour and materials.  Today we will look at four focus points: vertical markets, cloud-based access control, technology upgrades, and preventative maintenance and service agreements. These four focal points are simple to implement and can be easily added to your current operation. Vertical markets Understanding vertical markets is a strong strategy for success in increasing your profits with access control. The concept is that understanding a certain vertical and their security needs can increase your sales team’s marketability. If you spend your time focusing on the healthcare industry, for instance, you will see that HIPA requirements open doors for selling access control. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales Having logs of who entered your HR files room or patient records storage is a crucial part of addressing privacy concerns. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales.  Another example could be apartment communities or other multifamily dwellings. In this competitive marketplace, these complexes are looking for ways to stand out in their market. Knowing this and being able to offer amenities like secured locks with Bluetooth credentials that tenants can open with their smartphones is a selling point for you and for your customer. Building on each customer you contact within a vertical is like free sales and marketing training. The more you learn from each potential client, the more you increase your conversation starters for the next potential client. Cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of your sales team. A typical card access system often makes the move from the traditional lock and key systems to electronic card access cost prohibitive. This is due to the large upfront costs for a server, software and annual licensing. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The real benefit for the integrator is the reoccurring revenue. By helping our clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for our companies that increase our profitability. Building reoccurring revenue not only provides cash flow but also keeps your name on the top of the minds of your customer and that leads to additional sales. By helping clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for companies that increase profitability Technology upgrades Another often overlooked opportunity is technology upgrades. Training your sales staff and even service technicians to watch out for clients with older technology can reap major benefits. When you bring new technology to your clients, you show another value that you bring to the table. Even if your client isn’t ready to make an upgrade, you can easily plant a seed that will get their minds and budgets rolling. An easy example is a customer with an older intercom door access system An easy example is a customer with an older intercom door access system. This may have met their needs 10 years ago when it was installed, but the office has grown and perhaps an integrated card access intercom system is a great technology upgrade. Bringing this to the customer will once again show that you are the “subject matter expert” and your customer will be more apt to refer you to their friends and colleagues. Another easy way to find technology upgrades is to dig through your ageing client list and build a list of potential targets that you have not visited lately. If you keep records of what was installed previously, it will make it easier to plan ahead and bring solutions to your next visit, saving your sales staff time and again building confidence with your clients. Preventive maintenance and service agreements One thing that sales teams often miss is the opportunity to add service agreements and preventative maintenance agreements. Even if a customer already has an access control system, they may not have a service provider and may be interested in securing a service agreement. Typically, a service agreement can be written to cover all parts and labour or just labour for an annual feeShowing the value of a service agreement is paramount, adding annual or semi-annual preventative maintenance to your service agreement is one way to add value. Inspecting locking mechanisms, request to exit motions and buttons, door status switches, headend equipment, batteries and power supplies, can save your customer from a costly after-hours service call or the inconvenience of a non-functioning access control system during business hours. Additionally, checking computer hardware and software logs for errors can save a customer from a catastrophic failure.  Typically, a service agreement can be written to cover all parts and labour or just labour for an annual fee. It is helpful to come up with a percentage of the install value that makes sense so that your sales team can easily quote a service agreement for your customer. Offering several levels of service also opens the table for negotiations. You can offer an “all parts and labour 24/7” or a “parts and labour M-F 8AM-4PM”, as an example. Offering guaranteed response times can also be a marketing strategy. Critical area access management Checking computer hardware and software logs for errors can save a customer from a catastrophic failureA 24-7 facility that has 200 employees moving in and out of critical areas may be a great potential customer for a high-level service agreement with semi-annual preventative maintenance and a guaranteed 4-hour response time. Where a small office that is only open during standard business hours may be better suited for a labour only M-F with annual preventative maintenance inspection. The point is that a creative, intentional, and focused approach to access control can yield the fruit that brings long-term success to your team. Building a plan and learning from each prospect, sale, and installation will develop a process that brings results. Attending a trade specific expo like ESX will give you the opportunity to meet with manufacturers and other integrators that can help you implement a product offering and strategy for success.

While security salesmen are touting megapixels and anti-passback features, they are missing an opportunity to communicate the role of technology in the broader context of risk management and incident response – and in saving lives. That’s the message of Gerald Wilkins, PSP, Vice President of Active Risk Survival. Incident response is at the core of how an enterprise reacts to risk and is a standardised approach to the command, control, and coordination of emergency response. Effective incident response requires integrating a combination of facilities, equipment, personnel, procedures, and communications operating within a common organisational structure. All the elements must work together to achieve the desired outcome – to mitigate a risk using countermeasures. Capabilities of systems during emergencies I want to see us have more meaningful conversations with security directors and emergency operations planners"Equipment such as CCTV, access control and mass notification systems can provide effective countermeasures, but salesmen in the physical security market are not ‘connecting the dots’ between equipment specifications and its capabilities as part of the broader incident command system. “Historically, purchases of security technologies have not been considered in that context,” says Wilkins. “Rather, the industry’s sales pitches have been about features and capabilities – pixels or communication distances or intelligence – not about how those capabilities are useful in the specific context of emergency response.” “My goal is to change the industry,” says Wilkins. “I want to see us have more meaningful conversations with security directors and emergency operations planners.” Focusing on the Emergency Operations Plan “We are in the life safety business, and we need to have more conversations about where technology fits into the Emergency Operations Plan (EOP). When was the last time you [as a security salesman] asked a client to look at their Emergency Operations Plan? No one knows the technology better than we do.” What’s missing, however, is attention to how technology is applied to risk management and response“There are so many folks in our industry who are technology gurus, who ‘get’ the technology, and are good at selling it,” he says. What’s missing, however, is attention to how technology is applied to risk management and response. “As an industry, even guys who have been in the business a long time have never heard about incident command,” says Wilkins. “How are we weaponising technology to maximise the outcome? We don’t talk about it. We want to talk about megapixels and wide dynamic range. But when are we going to talk about how we can apply that technology to mitigate our tangible and intangible risks?” Importance of security equipment In the wake of each active shooter or other incident in the news, Wilkins looks back to consider the missed opportunities and how security equipment could have saved lives. “What technology did we have to help first responders – video, access control and paging – but they weren’t used?” he asks. An example is the San Bernandino shooting in 2015, when police officers were heard asking “has anybody found that access control card?” In effect, a law enforcement officer was asking for technology that should have been included as part of the emergency plan. Situational awareness, such as that provided by video systems, can help responders judge which areas are safe fasterSituational awareness, such as that provided by video systems, can help responders judge which areas are safe faster and provide Emergency Medical Services (EMS) personnel more time to save lives. However, video is not being viewed in that light as a part of the broader life-saving mission. “Our industry needs to sit down with a security director or operations manager and ask: How are you using technology as a resource tool that will become part of your critical response?” says Wilkins. Understanding how equipment works Technology is often not being incorporated in emergency planning, even with something as simple as a fire drill. Most fire drills are ‘one size fits all’ – every person knows where they should go and how they should exit. But what if there is a fire in a particular part of the building? Today’s fire alarms operate in zones to communicate the location of a fire, but this capability is not being used to practice a variety of resulting scenarios that could save lives.  “We need to understand as an industry how our partners in law enforcement and EMS do their jobs,” says Wilkins. “We can help stakeholders in a building understand how our equipment works every day and how they can use it in a critical incident. We need to understand Emergency Operations Plans (EOPs), how incident command works, and how we can help emergency responders.” Security training for salespeople I want to know everything I can know to help guys sell things that can change the outcome if something bad happens"“If a guy wants to talk about his pixels or his anti-passback, he should instead consider having a meaningful conversation with the client about best practices and how to mitigate risk. This creates a different position [for the salesman], and if there is a critical incident, something you said or did might save someone’s life.” When it comes to training and taking a more strategic approach to sales, to some extent, the security technology industry has been a victim of its own success. When business is good, security companies are less likely to look for ways to train their salespeople. “We’re in the life safety business, not in the ‘stuff’ business,” says Wilkins. “I want to know everything I can know to help guys sell things that can actually change the outcome if something bad happens.” Another problem is “we don’t know what we don’t know.”

When it comes to emergency planning and response, there is an abundance of resources to help enterprises prepare to mitigate the impact of an incident. The U.S. Federal Emergency Management Agency (FEMA) has devised the National Incident Management System (NIMS), aimed at defining and standardising ways that resources can be used to manage and respond to an incident. An enterprise’s Emergency Operations Plan, or EOP, incorporates NIMS concepts and spells out what to do in an emergency. Security equipment purchases But how does an EOP relate to security equipment purchases? In the language of FEMA, enterprises should ask themselves: How do I currently ‘resource type’ my electronic countermeasures as part of my critical incident response plan? In FEMA parlance, ‘resource typing’ is categorising resources according to capability using FEMA’s ‘Typing Library Tool’. The tool identifies technologies that can improve response. Technology purchases should be considered in the context of their role in the larger plan, says Jerry Wilkins, PSP, Vice President of Active Risk Survival. “Currently, that doesn’t happen, and we as an industry do not even speak in the same language as those who guide emergency responses to which security equipment can be a useful contributor,” Wilkins says. The National Incident Management System is aimed at defining and standardising ways that resources can be used to manage and respond to an incident Wilkins speaks with authority based on a long career in the industry. Beyond his experience working in burglar alarms, home security, and as a manufacturer’s rep, Wilkins has expanded his expertise to the broader categories of incident command, emergency response and law enforcement. He has received FEMA IS-0100 (incident command training) and has sought to apply it to critical incidents, active shooters and other emergency situations. He has attended Solo Engagement Operator Training (SWAT school) and Tactical Emergency Casualty Care (TECC) military training. Responding to emergencies As a student in a broad array of disciplines, Wilkins has sought to engage the security technology industry in an important conversation: What can we do as an industry to apply technical capabilities to the question of how to respond to an emergency? Adherence to best practices can help to avoid liability – and save lives For example, CCTV is a valuable tool for situational awareness, but it wasn’t deployed in the aftermath of the Parkland, Florida, school shooting in 2018 until 24 minutes into the incident. “By the time they decided to use the video, [the shooter] was already gone. They had 15 high-definition cameras, but they did not know how to use the technology for situational awareness because it was not part of the Emergency Operations Plan. They could have known every move [the shooter] made if the technology had been part of the EOP,” says Wilkins. Here is another example from the Parkland shooting incident response. When responding to an incident, Emergency Medical Service (EMS) typically divides a site into three levels – hot zones, warm zones, and cold zones – based on danger levels. In the Parkland shooting, the 1200 building went ‘cold’ – meaning it was safe – as soon as the shooter left the building. But it was 58 minutes before they called it a ‘cold’ zone, thus delaying survivors’ access to emergency care that could have saved lives. Better situational awareness, provided by leveraging CCTV, would have made the difference. If OSHA puts out a white paper on how to protect a facility and you don’t do it and have an event occur, how does that look?" There are a number of other available standards, processes and other documents to guide emergency response. Adherence to best practices can help to avoid liability – and save lives. Ignoring known and well-documented best practices can leave an enterprise vulnerable in the aftermath of an incident. Understanding these principles and best practices can help security equipment companies understand how the benefits of their products can be maximised in this context. Here are some available resources: NFPA 3000, a 42-page provisional standard for responding to an active shooter, addresses all aspects of the process, from identifying hazards and assessing vulnerability to planning, resource management, incident management at a command level, competencies for first responders, and recovery. National Association of School Resource Officers (NASRO) has created Standards and Best Practices for School Resource Officer Programs. PASS (Partner Alliance for Safer Schools) has compiled School Safety and Security Guidelines and a School Security Checklist. Federal Bureau of Investigation (FBI) has released ‘Making Prevention a Reality: Identifying, Assessing and Managing the Threat of Targeted Attacks’. Department of Homeland Security (DHS) has released ‘Planning and Response to an Active Shooter: An Interagency Security Committee Policy and Best Practices Guide’. U.S. Secret Service has released ‘Enhancing School Safety Using a Threat Assessment Model: An Operational Guide for Preventing Targeted School Violence’. OSHA 3148 provides policy guidance and procedures to be followed related to occupational exposure to workplace violence. (OSHA is the Occupational Safety and Health Administration) OSHA’s ‘general duty’ clause requires that each employer furnish to each of its employees a workplace that is free from recognised hazards that are causing or likely to cause death or serious physical harm. “If OSHA puts out a white paper on how to protect a facility and you don’t do it and have an event occur, how does that look?” says Wilkins. “It’s regulatory guidance that you could have followed but didn’t.”

The threat of drones is a growing concern around the perimeter and in the airspace surrounding airports. According to a UK Airprox Board report, the number of times a drone endangered the safety of an aircraft in the UK airspace rose more than a third in 2018 compared to the year before. The highest-profile recent drone incident was at UK’s Gatwick Airport, where a drone sighting last December triggered a three-day shutdown of the UK’s second busiest airport, disrupted the travel plans of 140,000 people and affected 1,000 flights. Unauthorised drone activity And there have been other recent incidents of drone disruptions at airports: At Heathrow Airport in January 2019, flights were temporarily stopped for about an hour ‘as a precautionary measure’ after a drone was reported. The UK Airprox Board recorded 39 dangerously close drone encounters at Heathrow in 2018. In the U.S., flights into Newark Liberty International Airport were disrupted for about 90 minutes in January after a drone sighting. Dubai International Airport, the world’s busiest for international travel, closed its airspace for about 30 minutes in February due to suspected unauthorised drone activity. In March and again in May, air traffic at Frankfurt Airport in Germany was grounded due to drone sightings – for about 30 minutes in the first instance and about an hour in the second. Drone detection systems Security has a role in preventing drone incidents, although pilots often report them Security has a role in preventing drone incidents, although pilots often report them. At Gatwick, the initial reports of a drone over the airfield came from airport security officers. After the incident, the UK government rushed through legislation to enlarge the drone exclusion zones around airports to a maximum of 5 km (up from the previous 1 km). In the U.S., the exclusion zone around airports is a radius of about 5 miles, and even more in sensitive areas such as the National Capital Region around Ronald Reagan Washington National Airport, where restrictions are 15 to 30 miles. Airports in the U.S. are allowed to deploy drone detection systems but may not use counterdrone technology (such as shooting down the drones), which is reserved for the Justice Department and Homeland Security. Dedicated new technology “News that drone threats to aircraft are increasing should come as no surprise,” says Simon Barnes, Business Development Manager – Airports Europe for Genetec. “Recent reported incidents are just the tip of the iceberg. As drones become increasingly ubiquitous – both from hobbyists and their growing use in professional arenas – we can expect to see many more incidents.” From speaking to airports across the world, Barnes has learned that two of the most pressing challenges they face are how they secure their perimeters (as intruders become increasingly sophisticated) and identifying ‘Friend from Foe’ as operational needs must be maintained. “When it specifically comes to drone detection, the short-term temptation can be to introduce a dedicated new technology to address this specific threat,” he commented. More comprehensive response We need to work with technology, not against it, in order to ensure public safety and security" “However, the last thing a functioning airport needs is an independent system that isn’t unified with all of the other security measures in place. Only when the data from all of these inputs is visualised in one place can an airport begin to make sense of its environment and enable a fast and efficient response to evolving challenges such as the insider threat and malicious drone activities. We fully expect airports to respond to this changing landscape, to help ensure a more comprehensive response.” Philip Avery, Managing Director of Navtech Radar, adds: “In today's current climate of increased national threats, we need to work fast to keep up with modern risks. However, creating new, complicated laws open to misinterpretation or enforcing a complete ban on privately owned drones seem like Luddite solutions that undermine the potential of innovative technology. We need to work with technology, not against it, in order to ensure public safety and security.” Help mitigate risk Navtech Radar sells the AdvanceGuard system for drone detection. Tavcom Training, part of the Linx International Group, has responded to requests from the security industry for expert training in order to be better prepared for and mitigate against the threat of Unmanned Aerial Systems (better known as drones). The company offers a two-day Drone Detection classroom-based course for £375+VAT. Our drone detection course gives security professionals advice from experts" “The responses to the [recent] airport drone attacks were played out in the spotlight, with much public debate regarding the seeming lack of a pre-defined plan of action to prevent or contain such an incident,” explains Sarah Hayward-Turton, Sales and Marketing Director at the Linx International Group. “Our drone detection course gives security professionals advice from experts in drone technology, to help mitigate risk and implement countermeasures to thwart unauthorised drone activity.” The course will be offered again in November 2019 and in February 2020.

PerpetuityARC Training, part of the Linx International Group recently delivers a risk and crisis management workshop for Lafarge Egypt (part of the LafargeHolcim Group) in Cairo. The training provided senior managers from across the organisation with the knowledge and skills needed to manage resources during a crisis and operate within the organisation’s crisis management and compliance framework. The intensive programme was built collaboratively between PerpetuityARC Training and Lafarge Egypt and specifically tailored to its operating environment in the construction materials industry. Achieve successful resolution It was great to see them solving problems in a pressured, but safe environment" In a series of practical and theoretical exercises, Linx International Group Director, Angus Darroch-Warren, assessed and enhanced the ability and confidence of participants to apply their new skills to manage complex and evolving crisis scenarios, each requiring close collaboration between team members, in order to achieve a successful resolution. Security Director at Lafarge, Magdy Khorshid, stated: “The course was amazing, very practical and interesting to all and I received much positive feedback from all learners.” Angus commented: “The Lafarge teams engaged fully with the workshop scenarios. It was great to see them solving problems in a pressured, but safe environment, that allowed them to think through issues and respond using identified resources and procedures.” The workshop is the latest collaboration in a five year relationship between Lafarge Egypt and PerpetuityARC Training. During this time PerpetuityARC Training has delivered its security and risk related courses to employees and stakeholders in Egpyt and the UK.

The sensor solutions provider HENSOLDT is equipping the second batch of the German Navy’s K130 corvettes with its TRS-4D Rotator naval radar and its MSSR 2000 I friend-or-foe identification system (IFF). Only six months after the order was placed, the company has now successfully passed the factory acceptance test by the German procurement authority BAAINBw for the second system. “With the TRS-4D, the corvettes are getting an extremely powerful radar system,” said HENSOLDT’s CEO Thomas Müller. “Since we have started to produce our radars in series a short time ago, we have been able to reduce the time required for delivery to our customers considerably.” Order for seven TRS-4D radars On board the new F125 frigate, the TRS-4D is used in a configuration comprising four fixed planar arraysHENSOLDT has orders for seven radars which are intended for five ships and two land-based systems and are to be delivered by 2022. The company had previously equipped the first K130 batch with its proven TRS-3D radar. For the second batch, the TRS-4D has now been ordered to be supplied in a version comprising a mechanically rotating antenna (TRS-4D Rotator), which is also under contract for the U.S. Navy’s littoral combat ship (LCS). On board the new F125 frigate, the TRS-4D is used in a configuration comprising four fixed planar arrays. This radar system is part of a family of products which also includes ground-based air defence radar, TRML-4D. It thus benefits from shorter production cycles, continuous product improvements as well as advantages in stock levels of spare parts and training. Quick detection and tracking of targets The TRS-4D Rotator has been designed to be used for anti-aircraft and anti-surface operations. Its rotating antenna combines mechanical and electronic azimuth scanning, which allows targets to be detected and tracked very quickly. Thanks to its higher sensitivity, the AESA radar allows more precise detection, especially of small and manoeuvering objects, as well as faster confirmation of the target, which means that the ship crew has more time to respond to threats. The system includes an MSSR 2000 I secondary radar for friend-or-foe identification (IFF) The radar can be specifically programmed according to the customer’s needs, and its characteristics can be changed via the software to match new requirements that arise during its useful life. The system also includes an MSSR 2000 I secondary radar for friend-or-foe identification (IFF), which complies with all IFF standards, even the latest ‘Mode S / Mode 5’. This is all the more important as all NATO troops and their allies are currently in the process of converting their IFF systems to Mode 5. The Mode 5 capability enables the troops to take part in joint and combined operations with NATO and other allied forces.

Mul-T-Lock supplies a high-end jeweller in London with CLIQ® locks in order to help the business manage access to cabinets holding valuable items. Stocking bespoke pieces and precious stones, the jeweller was looking for a high-level security solution that allowed sales personnel access to individual glass cabinets, without the worry that if one of the keys got lost or misplaced that they would have to replace the entire suite. Offering maximum security Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets, offering maximum security with the added benefit of audit trail capabilities. These capabilities include the ability to schedule individual access permissions for each key, as well as to provide time-limited access. In the case of this particular jewellers, each member of staff was given access to a selection of cabinets at varying times, with individual permissions set by the administrator (those who manage the security system). For example, access could be set for only business hours, meaning that the cabinet could not be accessed at evenings or weekends. Similarly, each time a user opens a lock, it will be recorded in the system, meaning that the administrator can keep an eye on operations electronically. Careful consultation Specialist Mul-T-Lock integrator, Elelock Systems Ltd specified and installed the CLIQ® locks at the jewellers, after weeks of careful consultation with the business owner to better understand the store’s requirements. One of the biggest concerns for this particular jeweller was the threat of compromised security" Chrys Chrysostomou, Managing Director of Elelock said: “One of the biggest concerns for this particular jeweller was the threat of compromised security if cabinet keys were lost. Mul-T-Lock’s CLIQ® technology means you can revoke access in minutes, whereas with a traditional system you would have needed to replace the whole lock – costing time and money.” Hands-on training “With no cabling the system was easy to configure and install, making it suitable for a variety of applications. The store manager also received hands-on training from ourselves and Mul-T-Lock, alongside the jeweller’s head of IT and security representative.” Suresh Peri, Commercial & Technical Manager at Mul-T-Lock added: “Our CLIQ® system is ideal for retail applications where there are a number of members of staff who need access at varying times, or that require individual permissions for access to high security storage rooms, cabinets or drawers. “Being able to revoke access permissions when a member of staff leaves also allows retailers to uphold their security and reduce ongoing maintenance costs.”

Wintec (The Waikato Institute of Technology), established in 1924 is a major New Zealand Government-funded tertiary institution, which has three Hamilton campuses; a city site overlooking the central business district, Avalon campus on the northern outskirts of the city, and a horticultural campus at Hamilton Gardens. In addition, it has regional operations at Te Kuiti and Thames and also an office in Beijing. The Avalon campus, a ten-minute drive from the city, is home to specialist trades training facilities, a state-of the-art sport and exercise complex and custom designed facilities for the School of International Tourism, Hospitality and Events. The third Hamilton campus, the Horticultural Education Centre, is situated amidst the 58 hectares of Hamilton Gardens. On-line distance education Wintec’s programmes and qualifications are nationally and internationally recognised Wintec is one of the largest institutes of technology in New Zealand, and has more than 35,000 full-time and part-time students, more than 500 full and part time staff and eleven schools within its academic faculty. International enrolments exceed 1000 from 47 countries. A range of student services provide its domestic and international students with a high level of support so they enjoy a positive, safe and secure study experience. Wintec’s programmes and qualifications are nationally and internationally recognised and its degrees have equal status to those from universities. The degree programmes include Media Arts, Midwifery, Nursing, Occupational Therapy, Early Childhood Education, Business Studies, Engineering, Technology, Information Technology, and Sport and Exercise Science and a wide range of full and part time courses for those already in the workforce. Wintec is also recognised nationally in the delivery of on-line distance education for those unable to attend regular classes for reasons of geographical access or other constraints. Electronically controlled doors Wintec strives for a balance of unobtrusive yet robust control of site activity, essential for maintaining an open campus environment. Shane Goodall, Security Manager at Wintec, describes the approach to security as highly proactive and collaborative: “by focusing on preventing issues arising, we now have a minimal policing role and the crime resolution rate is high”. This environment is underpinned by Gallagher’s security system, a core access control, intruder alarms and integration platform. Wintec first installed the Gallagher system (formerly Cardax FT) in 1999 and has since migrated this legacy system to Gallagher’s latest security technology platform. Security for the entire organisation, including satellite sites, is managed and monitored centrally from Wintec’s single Gallagher security system. Since initial installation, Wintec’s Gallagher access control system has grown from 7 to 240 electronically controlled doors in 2009, with another 40 planned - testimony to the scalability and flexibility of the system. Network friendly system communications The organisation first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras Wintec has integrated its imaging system to the Gallagher system delivering a visual record which can be matched to the audit trail of events in Gallagher Command Centre software. The organisation first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras (both analogue and IP). Another compelling aspect of the system for Wintec is the scalability and TCP/IP network friendly system communications. As well as monitoring and controlling staff and student access, equipment including computers, TVs, printers, audio visual resources at Wintec are also monitored through the Gallagher system. The ‘Gallagher Hub’, a new computer laboratory offering comprehensive IT resources is open 24 hours. The Hub contains 125 workstations, and there are plans to extend that number. Active monitoring of equipment though the Gallagher system has significantly reduced theft. Students and staff have scheduled access to shared IT resources, classrooms and lecture theatres. Manage cardholder data ‘Cardholder Import’, an XML Interface, supports the importation of cardholder data including course enrolments from their student record system to Gallagher Command Centre. Shane comments, “Student card issuing is an automated process which is enrolment-driven – a student’s access privileges are assigned according to their enrolled courses.” “To implement this, we defined a rules-based allocation of access groups in the Gallagher system using the XML interface. The interface is ‘live’ so that changes in the student enrolments database are immediately reflected in the Gallagher system. The student’s updated access privileges come into effect without delay.” Staff that interact directly with students are now empowered to manage cardholder data enabling the security team to focus on security. Students and staff utilise Mifare SmartCard functionality extensively, embracing them as an integral multiapplication tool in their modern educational environment – SmartCards are used to issue resources from the library and as pre-stored value cards enabling prepaid printing and photocopying. In the near future they will also be used in Wintec’s Pay and Display car-park and potentially as passes onto city council buses. Electronic access control At Wintec, security is not viewed as a discrete functional activity relegated to security staff only Stewart Brougham, Director of Internationalisation at Wintec, says students have given very positive feedback about their ID cards. In particular, the ability to verify the identity of staff members from their ID access cards provides peace of mind for students. The end result is a people-friendly campus. Future enhancements of Wintec’s security may include the utilisation of the CommCard solution from Gallagher to manage and monitor access to student accommodation. CommCard is a unique high level integration between the Gallagher Command Centre software and Salto off-line readers, delivering offline, non-monitored electronic access control for lower security doors. An overriding philosophy of collaboration has seen Wintec take a lateral approach to security, the value of which many organisations have yet to realise. At Wintec, security is not viewed as a discrete functional activity relegated to security staff only. The ongoing management of security is a joint effort between the security services team and the information services team. Increasing operational security The security services team manages the Gallagher system while IT looks after back end functions such as installation on the network and backup. Wintec has leveraged the convergence of security (access control) and other operational business functions recognising the tremendous potential for reducing risk and increasing operational security, safety, performance and efficiency. Looking beyond simply controlling and monitoring who goes where and when on site, Wintec is harnessing the reporting capabilities of Gallagher Command Centre to meet regulatory requirements. The Gallagher system enables the institution to report on actual space utilisation (not just space booking). Decisions are made for best use, and also to substantiate funding, based on these reports. “The key to space utilisation reporting are the frequency of reporting and the integrity and reliability of information,” states Stewart Brougham. It’s a national issue for educational institutes in New Zealand. Extending external partnerships “For Wintec, reporting is about ensuring compliance with regulatory requirements and is also a staff time management issue – reducing the administration load on lecturers, who would otherwise have to track student attendance manually.” Brian Fleming, Director of Gallagher Channel Partner, Concord Technologies, sites this lateral application of a security system as key to maximising the value of Gallagher to Wintec. Wintec has a strong relationship with Gallagher in the ongoing development of its technologies This collaborative philosophy extends to proactive external partnerships with their Gallagher Channel Partner, Concord Technologies, for the installation and maintenance of the Gallagher system, and with system designer and manufacturer, Gallagher. Having signed an agreement to continue in the capacity of a Gallagher field test site, Wintec has a strong relationship with Gallagher in the ongoing development of its technologies. Wintec’s success, in the last 5 years, as a test site reflects the competence of both its IT and security staff and the institute’s commitment to edge student services. Minimal training has been required. Software maintenance agreement There is open communication and information sharing between all internal and external parties involved, which means any issues that arise can be quickly addressed. Wintec has committed to a site maintenance plan with their security partner, Concord Technologies. The plan incorporates both software and hardware maintenance to ensure the system is maintained on the latest operating platforms within a known cost structure. A Software Maintenance Agreement also ensures enhanced ongoing system performance and reliability of the Gallagher system. Acknowledgements Gallagher would like to acknowledge the support of Wintec and security partner, Concord, with the development of this in-site study. Gallagher would also like to particularly acknowledge and thank Shane Goodall for the pivotal role he plays in championing the collaboration of these parties and for his outstanding support of the Northern Region Cardax User Group (NZ) in the capacity of Chairman of the group.

AlertEnterprise Inc., the physical-logical security convergence software company, announced that its Airport Guardian software has been selected by Los Angeles World Airports (LAWA) as the new Identity Management and Credentialing System (IMCS) at Los Angeles International Airport (LAX). Airport Guardian cyber-physical security software will be deployed to deliver a new level of converged security, identity and access intelligence, and enhanced customer experience across IT, physical and OT systems. “At LAWA, we work hard to provide a high level of safety, security, and service for our customers, communities, and stakeholders,” said Aura Moore, Deputy Executive Director - CIO of LAX. “We’ve selected AlertEnterprise software as our new Identity Management and Credentialing System for its integrated, configurable, and futureproof design. This new system will enable us to improve security, enhance customer experience, minimise risk, and proactively enforce compliance for many years to come.” Ensuring real-time compliance With Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle processWith Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle process, from application to badge printing, and access provisioning. By automating core processes with role-based workflow and active policy enforcement, the airport can ensure compliance in real-time, which helps to eliminate costly auditing efforts. The deployment of Airport Guardian software will include a secure, web-based portal that will enable LAX personnel to manage employees, vendors, and visitors across their enterprise landscape. Applicants and Authorised Signatories will be able to start, save, and submit applications, including requesting access to critical areas that require additional approval. Streamline application processes With built-in schedule management, Airport Guardian software will help the LAWA Badge Office streamline application processes and enhance customer experience, including reduced wait times, and application status visibility to applicants and authorised signatories. The aviation content pack features DACS, STA, CHRC, Rap Back, and LMS integrations as part of the Airport Guardian software Airport Guardian software includes an aviation specific content pack comprised of Tenant Management, Incident Management, Asset Governance, built-in airport compliance, industry reporting, badge auditing, and process automation best practices. The aviation content pack features DACS, STA, CHRC, Rap Back, and Learning Management Systems (LMS) integrations as part of the Airport Guardian software. Airport Security Awareness training The Airport Guardian software’s powerful LMS integration feature is designed to assist LAX administration teams in tracking and enforcing mandatory training for personnel including active shooter, Airside Vehicle Operating Permit, and Airport Security Awareness training.  “LAX is one of world’s premier and busiest airports, and we are thrilled that they have selected AlertEnterprise as part of their security modernisation and digital transformation,” said Ruby Deol, AlertEnterprise Chief Operating Officer. “Our game-changing approach of converged cyber-physical security is helping to make airports and critical infrastructure around the world more secure while creating a positive workforce and customer experience.”

A supplier of global technology services, Bosch chose to partner with Gallagher and KW Corporation to help streamline its North American security operations. Operational efficiency Bosch required a comprehensive yet flexible security solution that could be tailored to solve their specific requirements and challenges. Presently 22 Bosch locations are on the Gallagher platform with a cardholder database of approximately 6,000. A key area of focus for Bosch was improving operational efficiency. Command Centre, Gallagher’s powerful access control solution, offered Bosch a range of reporting functions to help streamline operations. Manager of Bosch’s corporate Security, Frederick Fung, says “The user friendliness of Command Centre and the ability to automate reporting means our operations now run more smoothly. Administration time has been reduced, creating significant cost savings.” Having the ability to pick up the phone and call technical support is critical to securing our sites" Centralised system Bosch selected Gallagher as the solution that could best meet its needs, including a centralised system to secure multiple sites. “Having the ability to pick up the phone and call technical support is critical to securing our sites,” explains Fung. “Many of our security staff have multiple responsibilities, so the Gallagher and KW Corporation services are invaluable.” Gallagher also offers customers the same training courses that it conducts for certified channel partners, providing staff with the capability to be first responders and giving them the confidence to handle certain security issues themselves. Command Centre Like many businesses, theft of physical and intellectual property is a big concern. With the support of Gallagher and KW Corporation, Command Centre manages access control, Bosch surveillance, and intrusion systems. Selecting Gallagher provided Bosch with: Video management system integration (BVMS), for safety precautions and oversight CCTV integration, image and video event audit trail Peace of mind through the use of the latest continually evolving software technologies and cyber security counter measures, eliminating the fear of hacking and site down-time Integrated intrusion detection system allowing full situational awareness Flexible and scalable solutions Fung explains, “The key differentiator for Gallagher is the company’s unmatched support, system user-friendliness, and cost savings in both short and long-term.” Gallagher solutions are flexible and scalable, creating the potential for future growth across Bosch locations. “Integration with Gallagher Command Centre has had a positive impact across our sites, improving safety, security, and operational efficiencies,” says Fung. “Gallagher supports us in providing a safe and secure working environment, improving the quality of life for our associates and visitors.”

People are an essential component of any physical security system. Automation hasn’t taken over completely yet! But how has innovation changed the skillsets security operators need to operate systems effectively? The two elements – technology and manpower – must operate seamlessly and hand-in-glove to ensure that modern systems live up to their full potential. We asked this week’s Expert Panel Roundtable: How does technology innovation in security systems impact the skillsets needed by security operators and officers?

Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable:  What new buzzword have you heard, and what does it mean for the industry?

What is a business, or an industry, but a collection of people and the results of their work? People make all the difference in the destiny of a business or industry. And the people involved in a business reflect the impact of demographic changes – and the passage of time. The security industry has been largely built by Baby Boomers, who are getting older and increasingly stepping aside to make way for younger folks. We asked this week’s Expert Panel Roundtable: Is there a “new generation” of employees and managers entering the physical security marketplace, and what will be the impact?