Security training

PerpetuityARC Training, part of the Linx International Group has announced that it is making its ‘Managing Security Risks in the Oil and Gas Sector IQ Level 4’ training course accessible to security managers and consultants operating in the sector anywhere in the world, with a new online learning programme. Security risk assessment course The new online course can be studied at the students’ own pace and uses elements of the ANSI/API STD 780 Security Risk Assessment Methodology. It highlights the spectrum of risk elements that have the potential to impact upon the security management of upstream and downstream operations. The comprehensive course syllabus includes: Security risk analysis in oil and gas sector Corporate social responsibility, human rights, and community management Managing activism risk Managing acts of militancy and terrorism against the oil and gas sector Oilfield and pipeline security Refinery security Maritime and offshore security Downstream (retail security) Managing Security Risks in the Oil and Gas Sector The latest addition to PerpetuityARC Training’s portfolio builds on the success of its in demand five-day - Managing Security Risks in the Oil and Gas Sector – accredited Level 4 classroom course, which this year is being taught in the UK, Nigeria and the UAE. Director of Sales and Marketing at the Linx International Group, Sarah Hayward-Turton, states “The course was developed by trainers with extensive operational security experience in the oil and gas sector and is continually in high demand by security professionals and consultants all around the world. By making this valuable training available online we are making it accessible to all.” The new Managing Security Risks in the Oil and Gas Sector online course is available at a cost of £575 excl VAT, with discounts available to members of ASIS and The Security Institute.

ATG Access, the innovator of road blockers, bollards and vehicle barrier systems, announces a new partnership with event protection business Crowdguard. As part of the partnership, Crowdguard will be deploying Surface Guard, ATG’s latest pioneering, hostile vehicle mitigation solution, to secure temporary or semi-permanent events across the UK. Designed in response to the recent surge in vehicular attacks across Europe, a Surface Guard barrier can withstand the impact of a 7,200kg vehicle travelling at 32kph and has been tested in accordance to the IWA 14 crash test standard. Professionally trained personnel The barrier’s lightweight and modular design means that it can be deployed quickly and efficiently by four men in under an hour, minimising disruption to event operation and the surrounding area. Crowdguard’s professionally trained personnel are dedicated to installing the barriers quickly and efficiently Crowdguard, which is affiliated with Ainscough Industrial Services that has over 40 years’ experience within the machinery installation and equipment moving industry, will ensure that Surface Guard is deployed to the safest of standards. With a national distribution network across the UK, Crowdguard’s professionally trained personnel are dedicated to installing the barriers quickly and efficiently, ensuring minimum disruption to the community and peace of mind for the event organiser. Official deployment partners Gavin Hepburn, CEO at ATG Access, said: “With events and crowded spaces continuing to require protection, due to the terror threat remaining ‘severe’ in the UK, working collaboratively with businesses such as Crowdguard will ensure that we can continue to keep the general public safe when they’re attending events with their friends and families.” “We now have four official deployment partners in the UK, which cover various sectors and locations, so we can provide leading security solutions to projects of any size.” Deborah Ainscough, founder and operations director at Crowdguard, said: “We are pleased to have reached an agreement to distribute ATG’s market leading Surface Guard product on a national basis. We look forward to working with businesses, events, councils, the police and other relevant stakeholders to provide the highest standards of protection for the public.”

Boon Edam Inc., a pioneer in security entrances and architectural revolving doors, announced that in alignment with their ongoing policy to certify products to North American standards, the Trilock 3-arm tripod turnstile models have been tested and certified to conform with UL (United Laboratories) Standard 294 and CAN/ULC S319 for Canada. UL Standard 294 and CAN/ULC S319 (the harmonised standard in Canada) are the prevalent industry standards for ensuring the safe operation of access control equipment in the United States and Canada. While all of Boon Edam’s products currently conform to CE (the European Union standard of safety and operation), the company continues to invest in UL certification for all door and turnstile products sold in the Americas to align with North American standards and ultimately streamline installation for their customers. Preventing tailgating in traffic conditions The 3-arm turnstiles rugged construction has provided a dependable way to deter tailgating in traffic conditionsThe Trilock 60 and Trilock 75 waist-high turnstiles have been a pair of reliable workhorses since the 1980s when they were built by Tomsed Corporation, a US-based company acquired by Boon Edam in 2005. These 3-arm turnstiles have been installed to control traffic in a wide variety of applications in the Americas including amusement parks, stadiums, public transit and universities. For many years, their rugged construction has provided a dependable way to deter tailgating in abusive traffic conditions, both indoors and out. Optional features like colour finishes, platforms and wheels, and coin collectors allow organisations to customise the tripod turnstiles to fit any lobby or brand. UL-certified and tested products “Today’s business climate places a premium on risk mitigation and Boon Edam has always emphasised safety around the globe,” says Greg Schreiber, Senior Vice President of Sales at Boon Edam Inc. “When our products conform with UL standards, our North American customers can know that a well-established, 3rd-party has rigorously tested them and confirmed they operate safely at any location.” UL was founded in 1894 and today helps companies demonstrate safety and confirm compliance. Services offered by UL include: inspection, advisory services, education and training, testing, auditing and analytics, certification software solutions, and marketing claim verification.

KnowBe4, a provider of security awareness training (SAT) and simulated phishing platform, has announced the acquisition of CLTRe - pronounced “Culture”- a Norwegian company focused on helping organisations assess, build, maintain and measure a strong security posture. CLTRe will continue to operate as an independent subsidiary of KnowBe4, and service customers globally. CLTRe’s Toolkit and Security Culture Framework will be available to all KnowBe4 customers later this year. Cybersecurity and cyber threat mitigation The finance industry demonstrated an overall healthy improvement in culture from 2017 According to the 2018 Cybersecurity Culture Report, 95 percent of organisations see a gap between their current and desired organisational cybersecurity culture. With 94 percent of malware being delivered via email (2019 DBIR), it’s clear that working with users to minimise cyber risk and improve security culture is key. The 2018 Security Culture Report shows the value of being able to measure culture, helping organisations to demonstrate the effectiveness of their organisational security controls, as required by GDPR, CCPA and other regulations. Interestingly, the finance industry demonstrated an overall healthy improvement in culture from 2017 while the real estate industry showed a decline. CLTRe Toolkit and Security Culture Framework CLTRe created the CLTRe Toolkit and the Security Culture Framework, which work in tandem to help organisations gather evidence about their current security culture and how it changes over time. The acquisition of CLTRe is advantageous for both KnowBe4 and CLTRe clients; KnowBe4 users will gain access to a research-driven measurement platform to show how their security culture program matures over time. And CLTRe clients will be introduced to the industry’s most progressive and easiest-to-use SAT and simulated phishing platform to help educate users and change their behaviour. CLTRe measures the seven dimensions of security culture: behaviour, responsibilities, cognition, norms, compliance, communication and attitudes. Quotes by industry experts: Stu Sjouwerman, CEO, KnowBe4 “Today’s announcement brings KnowBe4 very valuable tools to help our customers measure what matters – their security culture – so they can make decisions about how to improve. We’re excited to welcome Kai and the CLTRe team to the KnowBe4 family and to enhance our European presence while supporting more global customers.” Kai Roer, CEO, CLTRe “KnowBe4 is a leader in innovation and has a wonderful track record for growing quickly but with a very specific focus on improving security at the human-level. This is a natural fit for our evidence-based analytics and measurement tools, as KnowBe4 customers will now be able to measure their security cultures, benchmark against their industry sectors, and pinpoint exactly what kind of security culture they have. With KnowBe4 and CLTRe, organisations can gain true insight into their security culture, improve their security with pinpoint accuracy, report their progress to their board of directors, and educate their users to make smarter security decisions.” Perry Carpenter, Chief Evangelist & Strategy Officer, KnowBe4 “From my former life as a Gartner analyst, I have a strong appreciation for evidence over opinion, which is what CLTRe gives to its clients in the form of a data-driven examination of their security culture. To change user behaviour and address awareness, we have to understand and change security culture. CLTRe gives organisations the tools to understand where they are today so they can get to where they want to go tomorrow.” Espen Otterstad, CISO at Abax (CLTRe customer) “Our work with CLTRe has been important to helping us gauge the maturity of our security culture over time. Now that CLTRe is part of KnowBe4, we have a very real way to advance the maturity of our program and test the knowledge of our user’s understanding via KnowBe4’s fresh content, engaging trainings and simulated phishing tests. The combination of CLTRe and KnowBe4 means that we can improve security within our organisation through training and phishing tests and manage our security culture program while proving ROI.”

Tavcom Training, part of Linx International Group and IFSEC’s education partner, revealed details of the 24 free-to-attend and CPD-accredited education sessions, which will be presented at the Future of Security Theatre (Stand: IF3140), this year at IFSEC International in London. Tavcom Training has compiled an education programme that addresses many of the most talked about trends and issues amongst security practitioners. Topics being presented by Tavcom Training’s expert tutors include how to counteract the menace of cybercrime, the impact of artificial intelligence on electronics security, future-proofing CCTV networks and improving security through integration. Cybersecurity best practices guidance The BSIA will also join Tavcom Training in the theatre to provide cybersecurity best practices guidanceSessions will also be dedicated to the threat of drone attacks and available countermeasures, the hackability of autonomous vehicles, and whether the security sector is ready for 5G, as mobile operators begin switching on UK networks this year. Also, with issues regarding the use of facial recognition currently hitting the headlines and a year on from the introduction of GDPR, the challenge of running effective video surveillance that balances privacy and security will be debated. The BSIA will also join Tavcom Training in the theatre to provide cybersecurity best practices guidance, whilst the SSAIB will deliver an intruder alarm standards update involving PD6662. Learning to address the security issues Tavcom Training is proud to once again be IFSEC’s education partner and Head of Sales Andrew Saywell, comments: “This year, we have put together a packed programme of the most pertinent topics, delivered by world-leading subject matter experts. Over the three-days, we are offering security practitioners an unmissable opportunity to learn how they can address the issues affecting them today, whilst readying them for what lies ahead.” The Future of Security Theatre will open at 10.45am each day of IFSEC International with an introduction to the Certified Technical Security Professional (CTSP) Register, which is operated by Tavcom Training and supported by the BSIA and SSAIB. CTSP is a publicly searchable online Register of those fulfilling technical roles including installation, maintenance and commissioning of technicians/engineers, auditors and consultants. It is an important initiative that is helping to raise standards throughout the sector.

Workplaces, schools, hotels, sporting events, entertainment venues and other large –and sometimes not so large – facilities have become headlines in the news for all the wrong reasons: violent attacks. The Safer Solution is an effective training method that addresses public/workplace violence and active shooter incidents – by both alleviating a situation before it ever occurs, and by preparing civilians with appropriate response skills in the case of a crisis developing. The Safer Solution The Safer Solution was developed by Ken Good, Ted Westmoreland, and Michael Clarke The Safer Solution was developed by Ken Good, a Navy SEAL; Ted Westmoreland, an Army Special Forces Medic; and Michael Clarke, an Executive Protection Specialist – who, with their combined training, experiences and unique skillsets, have created a new method to teach individuals and organisations how to sense and assess an environment in order to act on red flags before it’s too late. In the event a crisis does occur, the training gives individuals proper skills to have a greater chance of survival as well as the ability to assist others. The Safer Solution provides training so that employees can: Increase situational awareness to allay an incident Identify and communicate threat concerns Protect themselves and others during an active-shooter situation Mitigate imminent and immediate attacks Perform lifesaving first responder actions Prevail overactive shooting situations through well-coordinated evacuation, barricade and engagement drills Training for crisis situations “It’s tragic and unfortunate, but the facts are that random acts of violence and active shooter incidents are increasing; ignoring these facts is no longer an option” said Michael Clarke, CEO of Archangel and one of the three partners in The Safer Solution. “We don’t believe that just telling people to ‘run, hide, and fight’ is effective training; individuals and organisations need a plan. The Safer Solution empowers people so they can prevent, protect, and prevail against aggressive attacks. Our training provides them with the tools and skills needed to make their work environments and public places safer.” The Safer Solution goes beyond the traditional ‘run, hide, fight’ direction" “The Safer Solution is our strategic partner in helping us design, implement, and maintain our workplace violence and active shooter program. With their guidance we have formulated strong company policy, in-depth training and coaching, and our threat response plan. The Safer Solution goes beyond the traditional ‘run, hide, fight’ direction. Their comprehensive in-person and online training has aided Randstad in developing and maintaining a comprehensive safety and security program to deal with the real threat of workplace violence.” - Corey Berghoefer, Senior Vice President – Risk Management & Insurance, Randstad US. Online active shooter training course “After having completed the online active shooter training from The Safer Solution, I am confident that this is the training our organisation needs to help our staff prepare itself in case an active shooter situation was to arise. The training was interactive, kept me engaged and more importantly increased my knowledge of what to do if I were to ever find myself in that unfortunate circumstance. One of the key elements of the training is what to do after, the information is key, and may save a life.” - Rudy Amador, Director Safety, Dole Fresh Vegetables, Inc. The Safer Solution is offered through on-site presentations where the team will come to a location and provide “hands on” instruction, demonstrations and drills. An effective, online e-learning version of the training, complete with videos and self-assessment drills, is also recommended for larger organisations with multiple locations.

The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture influences door solution decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organisation’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organisation and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training employees on door security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organisation or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances. With the increased importance of workplace security, discussing new entrances with  workforces will help maintain a safer environment Communicate through the decision-making process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New security entrance installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule group meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure you monitor public areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organisation. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What is the ultimate success of the installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.

There’s only so much a corporation can do to counteract the threat of a major incident. You can ask everyone to be vigilant and to report anything suspicious, but you cannot stop someone intent on deliberately starting a fire, threatening a work colleague with a knife or something much worse. And of course, most businesses recognise that even routine events – such as burst pipes, IT system failures, extreme weather event or power outages – can have significant consequences unless they are quickly brought under control. Training security officers Governments and organisations across the world are increasingly encouraging businesses to re-assess risks and to plan for and conduct drills for major emergencies. This is driving different agencies and companies to invest in new skills, resources and systems, and encouraging businesses to routinely re-evaluate their emergency response strategies. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents For example: UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents, as part of the UK government’s Action Counter Terrorism programme. And organisations including the Association of University Chief Security Officers (AUCSO) and Higher Education Business Continuity Network (HEBCoN) are developing customised training for their members to improve their own response and business continuity plans. Mass notifications systems Whether an organisation is facing a terrorist attack or a severe weather event, follow up reports consistently identify that the same types of challenges are common to all crisis situations, with similar errors often occurring again and again. Typically, these are centred on three key areas: poor communications, fractured command and control structures, and delayed deployment of resources. Communications skills and technologies clearly play a pivotal role in how effective an organisation is in responding to major incidents, particularly when it comes to assessing the situation and its implications, moving people towards safety and providing updates as an incident unfolds. However, when an organisation is considering its technology options, emergency response and mass notification systems (MNS) are often touted as the ideal platform to deliver all the required critical communications and ongoing updates. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents Emergency notification system All the incident reporting, command and control, and communications functions have been brought together on a single platform But, if an organisation does not know exactly where all its staff or students are, and it cannot see the location and availability of its first responders and other emergency coordinators relative to them and the incident, then how useful is it to send a top-down alert to everyone? And what about fast moving or multi-centre incidents, where previously agreed evacuation procedures, recommended actions or mustering points may need to change if an incident takes an unexpected turn? Many organisations may have been lulled into believing that an emergency notification system will allow them to confidently handle all the communications aspects of virtually any crisis. In reality, too many businesses are still unaware that there are now much more sophisticated and proven technologies where all the incident reporting, command and control, and communications functions have been brought together on a single platform. Using live map tracking The benefit of using these advanced and more integrated approaches – often categorised as mobile distributed command and control systems – is that they enable faster and better decision making in a crisis using real-time feedback and two-way dialogue with those closest to the emergency. And they avoid the risks of any potential delays, miscommunications or mistakes that can happen when an organisation is under pressure to respond and often switching between multiple systems. Leading universities and multi-national corporations are already using new mobile/web-enabled platforms to improve their incident response These next generation emergency management platforms have been specifically designed to enable real-time mapping of an organisation’s security assets and its users on a single screen and to fully integrate it with a highly targeted geo-fenced notification capability. The mass notification aspect of the system can then be used to advise specific groups on the best actions to take at their location as an incident develops. The use of live map tracking enables real time mapping of an organisation's security assets  Segmented messaging Many leading universities and multi-national corporations are already using these new mobile/web-enabled platforms to plan, manage and improve their incident response, leading to 50% faster reactions and more positive outcomes.During a crisis, users can receive push notifications so the security centre can immediately see their exact location and advise them accordingly The systems have been widely adopted within the higher-education sector, but they are equally applicable to any large company with multiple international sites or those situated in research or corporate campuses where the bulk of assets and people are based in one or more key locations.  Typically, systems provide users with a smartphone app that they can use to call for immediate emergency or first aid support when at work, or to report something suspicious which could prevent an apparently minor incident from escalating into a full-scale emergency. During a crisis, users can receive push notifications, SMS and E-mails asking them to open the app if they are not already logged in, so the security centre can immediately see their exact location and advise them accordingly. Supporting dispersed mustering Now that communications can be more nimble, responsive and flexible this can support the increasing numbers of planners are recognising the advantages of dispersed mustering. This is a strategy that has been developed to reduce the risk of secondary attacks on unprotected people complying with instructions to evacuate from premises and gather in what are, effectively, exposed locations. It is now acknowledged that evacuees waiting outside for any length of time are more vulnerable to targeted attacks or to injury, from flying glass for example. With dispersed mustering – a strategy made more effective by these new mobile distributed command and control systems - a building’s occupants can be advised not to go outside, but to move to known safe internal locations. People in each specific area can then be kept regularly updated. Many corporations are now using new mobile/web-enabled platforms to improve their incident response Coordination between response agencies The software platforms can be integrated with an organisation’s fixed security infrastructure to take real-time sharing of information First responders are permanently logged in, so the emergency operations centre can see their exact locations in real-time and can advise what actions to take in mustering people or in setting up and protecting security cordons. Bringing everything together on one platform, with real-time feedback and in a fully integrated system also removes what is often seen as the weakest communication link in managing any major incident: the need to rely on conventional two-way radio as the sole means of communication between the command and control centre and its first responders and other team members on the ground. The software platforms can be integrated with an organisation’s fixed security infrastructure to take real-time sharing of information to a new level for improved collaboration, coordination and communications between users, the incident management team and external agencies. Improving emergency response strategies One of the most powerful features of some of these new systems is the ability to record and view all alerts, responses and the detailed conversations between first responders, emergency coordinators and other parties. This allows the systems to be used to simulate major incidents involving inputs from the emergency services and other key agencies and to ensure the organisation’s crisis management plans have been fully tested against a range of possible incident scenarios.

Whether you are a veteran in the access control world or have never installed a card reader before, there are always ways to increase profits in the ever-evolving world of access control. The hope is that by considering a few key focal points, you can find ways to increase market share. Whether we are releasing an electronic lock through a simple intercom button or using biometric and multi-authentication based on a database; the tactics for bringing on more revenue is the same. Learning to focus on a few key items can help open up opportunities. Business access controls Understanding vertical markets is a strong strategy for success in increasing your profits with access controlIf you are new to access control, it’s important to determine the right product offerings for your business model and experience level of your team. Mistakes in estimating or installing can be costly and complex. Take advantage of manufacturer training both online and in the classroom for both your sales team and installation department. It’s important to understand the fire and building codes in your area to make sure you design the proper solution for your customers. Furthermore, understanding the products, components and proper wiring can save you money in labour and materials.  Today we will look at four focus points: vertical markets, cloud-based access control, technology upgrades, and preventative maintenance and service agreements. These four focal points are simple to implement and can be easily added to your current operation. Vertical markets Understanding vertical markets is a strong strategy for success in increasing your profits with access control. The concept is that understanding a certain vertical and their security needs can increase your sales team’s marketability. If you spend your time focusing on the healthcare industry, for instance, you will see that HIPA requirements open doors for selling access control. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales Having logs of who entered your HR files room or patient records storage is a crucial part of addressing privacy concerns. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales.  Another example could be apartment communities or other multifamily dwellings. In this competitive marketplace, these complexes are looking for ways to stand out in their market. Knowing this and being able to offer amenities like secured locks with Bluetooth credentials that tenants can open with their smartphones is a selling point for you and for your customer. Building on each customer you contact within a vertical is like free sales and marketing training. The more you learn from each potential client, the more you increase your conversation starters for the next potential client. Cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of your sales team. A typical card access system often makes the move from the traditional lock and key systems to electronic card access cost prohibitive. This is due to the large upfront costs for a server, software and annual licensing. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The real benefit for the integrator is the reoccurring revenue. By helping our clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for our companies that increase our profitability. Building reoccurring revenue not only provides cash flow but also keeps your name on the top of the minds of your customer and that leads to additional sales. By helping clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for companies that increase profitability Technology upgrades Another often overlooked opportunity is technology upgrades. Training your sales staff and even service technicians to watch out for clients with older technology can reap major benefits. When you bring new technology to your clients, you show another value that you bring to the table. Even if your client isn’t ready to make an upgrade, you can easily plant a seed that will get their minds and budgets rolling. An easy example is a customer with an older intercom door access system An easy example is a customer with an older intercom door access system. This may have met their needs 10 years ago when it was installed, but the office has grown and perhaps an integrated card access intercom system is a great technology upgrade. Bringing this to the customer will once again show that you are the “subject matter expert” and your customer will be more apt to refer you to their friends and colleagues. Another easy way to find technology upgrades is to dig through your ageing client list and build a list of potential targets that you have not visited lately. If you keep records of what was installed previously, it will make it easier to plan ahead and bring solutions to your next visit, saving your sales staff time and again building confidence with your clients. Preventive maintenance and service agreements One thing that sales teams often miss is the opportunity to add service agreements and preventative maintenance agreements. Even if a customer already has an access control system, they may not have a service provider and may be interested in securing a service agreement. Typically, a service agreement can be written to cover all parts and labour or just labour for an annual feeShowing the value of a service agreement is paramount, adding annual or semi-annual preventative maintenance to your service agreement is one way to add value. Inspecting locking mechanisms, request to exit motions and buttons, door status switches, headend equipment, batteries and power supplies, can save your customer from a costly after-hours service call or the inconvenience of a non-functioning access control system during business hours. Additionally, checking computer hardware and software logs for errors can save a customer from a catastrophic failure.  Typically, a service agreement can be written to cover all parts and labour or just labour for an annual fee. It is helpful to come up with a percentage of the install value that makes sense so that your sales team can easily quote a service agreement for your customer. Offering several levels of service also opens the table for negotiations. You can offer an “all parts and labour 24/7” or a “parts and labour M-F 8AM-4PM”, as an example. Offering guaranteed response times can also be a marketing strategy. Critical area access management Checking computer hardware and software logs for errors can save a customer from a catastrophic failureA 24-7 facility that has 200 employees moving in and out of critical areas may be a great potential customer for a high-level service agreement with semi-annual preventative maintenance and a guaranteed 4-hour response time. Where a small office that is only open during standard business hours may be better suited for a labour only M-F with annual preventative maintenance inspection. The point is that a creative, intentional, and focused approach to access control can yield the fruit that brings long-term success to your team. Building a plan and learning from each prospect, sale, and installation will develop a process that brings results. Attending a trade specific expo like ESX will give you the opportunity to meet with manufacturers and other integrators that can help you implement a product offering and strategy for success.

Despite any negativity you may hear, Hikvision is optimistic about their role in the U.S. market. “We demonstrate that we can be trusted, and that we should be trusted,” says Jeffrey He, Vice President, Hikvision, and President, Hikvision USA and Hikvision Canada. “We have sound products and technology. Our mission in the security industry is to protect, not to harm. Otherwise why would we be in this industry?” Hikvision is committed to investing in the North American market, where there was ‘positive year-over-year growth’ in 2018 and ‘strong’ sales in Q1 this year, according to Eric Chen, General Manager of Hikvision USA and Hikvision Canada. HikCentral central management software The company’s U.S. focus is shifting from products to solution sales, with emphasis on ‘mid-market’ small- and medium-sized businesses (SMBs). The largest verticals are retail and education, and there are emerging opportunities in the cannabis market. Launch of the HikCentral central management software (CMS) is a component of the company’s solution-sales approach. Launch of the HikCentral central management software is a component of the company’s solution-sales approachMr. He acknowledges the growth of ‘anti-China sentiment’ in the United States and other parts of the world, which he says will impact Hikvision’s operations globally. Specifically, in the U.S., ‘political’ elements impacting Hikvision’s business include ongoing tariffs and a trade war, Congressional calls for export controls and sanctions, and a provision of the National Defense Authorization Act (NDAA) that bans use of Chinese video surveillance products in government applications. Specifying cybersecurity initiatives at ISC West In spite of it all, Hikvision’s message at the recent ISC West show was overwhelmingly positive, and the company also detailed cybersecurity initiatives they say put the Chinese company ahead of many competitors in the industry. Eric Chen came in as General Manager last year; he previously spent a decade working for Hikvision in China. Chen reports solid 18.8% year-over-year growth for Hikvision globally, totalling $7.4 billion last year. He notes the company saw 40% compounded growth between 2010 and 2018. Globally, there are 34,000 employees, 16,000 of whom are research and development (R&D) engineers. Hikvision’s expanding global footprint includes 46 international branches. There are three manufacturing facilities in China, in addition to one in India. HikRewards program for HDP customers At ISC West, Hikvision’s theme was ‘Focus on Your Success’, including introduction of the HikRewards program that provides rebates to HDP (Hikvision Dealer Partner) customers, their core dealer base. A new online Hikvision Knowledge Library for HDPs provides training and reference materials dealers can share with employees. A new tech centre, introduced in December, provides data sheets, product information, and support resources. There is also a North American R&D team headquartered in Montreal. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls A customer satisfaction survey launched in March provided good feedback from customers. “They know who to call if they have a problem,” says Chen. “We want to focus on making customers successful.” The success theme also extends to Hikvision employees, who are featured in videos describing their jobs and enthusiasm for Hikvision. There are some 400 employees in the North American operation. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls. Half of the booth was focussed on solutions, especially retail and education, and also gaming and commercial real estate. Security products displayed at ISC West A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS systemProduct highlights at the ISC West booth included the 32-megapixel PanoVu multi-sensor dome camera, whose 180-degree panoramic image was displayed on a 65-inch monitor. A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS system. Some products new to the North American market, including intercoms, turnstiles, emergency call stations, and under-vehicle inspection, were displayed. Hikvision’s deep learning products are moving into their second generation, including the ability to obscure private information on videos to comply with GDPR/privacy requirements (previewed at ISC West and released later in the year). Algorithm components of Hikvision’s DeepInMind artificial intelligence are being adapted into a platform called AcuSense for value-priced products, which can recognise a human or vehicle and help filter out false alarms. Also being adapted to products with lower price points are the ColorVu system that incorporates visible light LEDs to provide colour images at night, and DarkFighter low-light capabilities. Penetration testing of cameras and NVRs As a global manufacturer, Hikvision faces a high level of scrutiny about cybersecurity, which Mr. Chen says is “a good thing for us,” enabling them to highlight the steps they are taking to improve cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity In September 2017, Hikvision began working with third parties (including Rapid7) for penetration testing (ethical hacking) of its cameras and recorders. That same month, Hikvision set up a Cybersecurity Hotline open to anyone with questions about cybersecurity, including white-hat hackers and researchers. Even before that, Hikvision had an open-door policy on cybersecurity and a program for patching and disclosing responsibility. In February of 2018, Hikvision released a 40-page Cybersecurity White Paper describing cybersecurity testing and processes built into the software development lifecycle. That same month, Hikvision launched an Opened Source Code Transparency Center and offered an open invitation to anyone wanting to inspect Hikvision’s source code and let them know of any vulnerabilities. FIPS 140-2 certification by NIST Hikvision has also become a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA), which ensures their patching and incident reporting programs have been reviewed by a CNA partnering company. Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVRsIn August, Hikvision received Federal Information Processing Standard (FIPS) 140-2 certification, a U.S. government encryption standard created by the National Institute of Standards and Technology (NIST). Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVR products. Davis said the FIPS 140-2 certification process began before the NDAA ban on use of Hikvision products in the U.S. government, and in any case is a standard that ensures a high level of encryption. “We wanted to make sure we had the same level of technology,” he says. “It was not to win over the government.” Making industry more cybersecure “We are really trying to have third parties test and certify our equipment,” adds Davis. “We are trying to be open and transparent. Education and awareness are key.” “We need the trust of customers in the security community,” says Mr. He. “No matter what, we have to follow the highest standards to offset the concerns and accusations.” In April 2018, Davis became a member of the Security Industry Association (SIA) Cybersecurity Advisory Board to help make the entire industry more cybersecure through education, awareness and standards. Hikvision has also joined the Forum of Incident Response and Security Teams (FIRST at first.org), a global cybersecurity incident response consortium that cooperatively handles computer security incidents and promotes incident prevention programs. Davis has presented Cybersecurity Road Shows in 22 cities in the United States and Canada, and also in Australia and New Zealand. The 90-minute presentations focus on education awareness around cybersecurity and seek to get attendees engaged and aware about cybersecurity in business and also in their homes.

As digital transformation accelerates and touches more aspects of business operations, ASIS International is working to provide educational opportunities that security practitioners need to stay on top of those rapid developments. It’s a mission that will drive the ASIS Europe 2019 meeting, ‘From Risk to Resilience,’ this month (March 27-29) in Rotterdam. “What makes the event special is how it covers the full spectrum of security risks that organisations face, and in particular, looks at the human factors and management challenges involved,” says Eduard Emde, CPP, ASIS Europe 2019 Conference Chair, Head of the Health, Safety and Security Section, ESA (European Space Agency), the Netherlands. Examining technology-driven risk When we look at technology-driven risk, only a part of that can be addressed by new technology" “When we look at technology-driven risk, only a part of that can be addressed by new technology. Much of the work is helping people adapt and find new ways of working and managing – that is where I think this event excels.” The opening keynote on ‘Amsterdam: From Smart City to Smart Society’ will be delivered by Theo Veltman, Innovation Rainmaker at the Municipality of Amsterdam. The keynote will set the tone for the three-day event by showing practically how cities are evolving and why – from the perspective of society, business and government. “This a great way to challenge us to understand what is driving change outside the ‘security bubble’ so that we can be better prepared for what is coming,” says Emde. The growing exhibition at ASIS Europe in Rotterdam will feature 45 exhibitors, including Johnson Controls, Nedap, Securitas and Stratfor Mobile device security In addition, the show will cover some of the most relevant and challenging topics in emerging technology such as artificial intelligence (AI), drones, mobile device security and industrial control systems. Given the seniority of the audience, a lot of time will be devoted to management and leadership topics such as soft skills and building teams with diversity and inclusion in mind. In addition, Nick Lovrien, CPP, Chief Global Security Officer at Facebook, will speak about securing an innovation culture. Scenario-based training sessions will provide a hands-on experience to work through challenges such as a chem-bio attack, a fake news crisis, travel risk planning, practical ways to effectively engage business executives and red teaming on cyber-physical risk. The growing exhibition at ASIS Europe in Rotterdam will feature 45 exhibitors, including Johnson Controls, Nedap, Securitas and Stratfor. Advanced learning experience We have a large number of global CSOs, regional leaders, and specialists from key companies across a whole range of sectors" Online registration will be open until March 26. There is a Free Show Pass that provides access to the exhibition and to the education in the Innovation Track and Career Centre, plus two networking drinks and refreshments throughout the day in the exhibition hall. For a more advanced learning experience, the Professional Pass and Leadership Pass offer more sessions, training and networking functions. There are plenty of options aimed at all budgets, learning needs and schedules, says Emde. Last year there were 775 registrants in total. “This year is looking good. We already surpassed last year’s total number of conference delegates, and registrations are coming in steadily,” says Emde. “For me, the numbers only tell a small part of the story,” he adds. “We have a large number of global CSOs, regional leaders, and specialists from key companies across a whole range of sectors. That quality, diversity and expertise onsite is what really makes the networking experience so valuable.”

Security integrators are often tasked with a multitude of responsibilities which could include a variety of installation, integration or design tasks made up of sprinkler systems, fire alarms, access control, HVAC, video surveillance systems and networks; and then pile on maintenance, training and analytics. Traditionally, most security integrators have installation backgrounds but are now expected to be IT savvy, too. Even the most proficient IT professionals may not fully grasp the complexity of adapting computer servers for use with video systems. It’s not the area of expertise of security integrators as the complexities between IT data and video data are significant. Therefore, security integrators depend on system builders to provide solutions to meet the needs of video systems expertly and with few hassles. It’s a simple enough ask, but not so easy to deliver. Tom Larson, Chief Technology Officer, BCDVideo, lists some of the challenges: Data capture form to appear here! The gap between reality and customer expectations End users should expect a security integrator to provide services and a wide product line to ensure the right equipment for any size job Sometimes there is a gap between what a security integrator expects from a video surveillance solution (in terms of validation testing, dependability, technical support) and the performance of available choices, especially in the case of low-cost or generic equipment. Extra service and support are needed to bridge the gap. Unfortunately, some manufacturers entering the market have failed to deliver, and integrators (and their end user customers) have paid a price. The network is often overlooked Security integrators should pay special attention to engineering the network and calculating the bandwidth and storage needed for video projects, especially given how technology evolves so quickly. Security is an appliance-driven business, and integrators who just want to add another server to expand storage or functionality without configuring the network run the risk of i/o bottlenecks and other system failures. End users should expect a security integrator to provide services and a wide product line to ensure the right equipment for any size job. Unfortunately, traditional IT resellers are often married to a singular solution limiting their knowledge of a good fit for the job. Buying a video server based on a low price aggravates the problem, as “Frankensteined” or generic servers tend to generate additional costs over time Servers are mistakenly considered a one-time expense One mistake purchasing agents make and security integrators have a hard time quantifying is viewing video storage as a capital expense (as one more component of a security system) rather than considering ongoing operating expenses. Buying a video server based on a low price aggravates the problem. “Frankensteined” or generic servers tend to generate additional costs over time, such as firmware or supply chain issues, and some systems builders have failed to provide support to offset those costs. In fact, the high costs over time of supporting inexpensive servers have been unsustainable for some system builders, who have left integrators and end users holding the bag, and in some cases, the liability. Adapting to sustainable strategies “Systems builders to the video surveillance market must adapt and invest to meet the demands of security integrators’ expectations, and they need a business model that enables them to provide a substantial level of support and commitment,” says Larson. “Working with high-quality manufacturers and providing tried-and-tested, certified equipment upfront ensures manageable costs over the life of the system. Products that are fully tested and contain no firmware bugs ensure smoother installations. By providing adequate technical support to the security integrator and managing IT variables over the life of the system, the systems builder makes it possible for a security integrator to specify and install a video server as easily as any other system component.” Keeping IT professionals on staff to deal with server issues is cost-prohibitive for security integrators Taking a longer-term view and considering total cost of ownership is a more sustainable strategy for integrators, says Larson. Investing upfront in a higher-quality server is rewarded by dependability and lower service costs over the life of the system. And the lower costs of supporting a higher-quality server create a more sustainable business model for the integrator, thus ensuring the integrator and end user will have ongoing support. Adapting server technology to video applications Security integrators deliver a different skill set than IT integrators, who tend to be more hands-on in terms of updating firmware and providing maintenance. Keeping IT professionals on staff to deal with server issues is cost-prohibitive for security integrators, who therefore depend on systems builders to provide that expertise. They develop a long-term relationship with a systems builder they can depend on to meet their needs for each job. Larson says the best scenario for a security integrator is a combination of a high-quality server systems builder that understands the specific needs of the security integrator market. Adapting server technology to video applications requires knowledge of both disciplines. Dependable technology adapted to the needs of the video channel ensures successful installations and happy, long-term customers.

Surveillance solutions business Synectics develops and delivers a solution to help enhance safety and security monitoring at Nottingham Trent University. With more than 28,000 students and 3,100 staff to protect, surveillance footage at Nottingham Trent University (NTU) is captured by over 1,300 cameras covering the estate of 75 buildings. Each of the university’s three main campuses has a 24/7 control room and its own security team, ensuring that safety measures enable free movement while protecting the community from both external and internal threats. Integrated surveillance solution Synectics deployed a tailored solution based around its Synergy 3 command A progressive development plan, coupled with the need to optimise legacy technology, meant the university required an integrated surveillance solution that would enable teams based at each control room to monitor and manage footage from both IP and analogue cameras, supporting a gradual transition to digital solutions and full-IP ambitions. In one of the UK’s first cloud-based surveillance contracts, and in collaboration with integrator PFS, Synectics deployed a tailored solution based around its Synergy 3 command and control platform to support NTU’s long-term objectives. Interactive camera map Mark Stacey, Security Systems Operational Manager, NTU, said: “Moving the university onto a sophisticated surveillance monitoring platform has significantly improved the provision of student security, saving our team vital minutes in the event of emergencies.” “As well as supporting both analogue and IP inputs, where many solutions on the market do not, Synectics’ Synergy 3 offers impressive functionality and is easy to use. The ability to import an interactive camera map means we can now bring up footage in just seconds, where operators previously had to spend time manually correlating sensor triggers to the relevant cameras – an enhancement that keeps our students safe in real time.” Cloud-based system “Synectics even created a new feature at our request, which enables us to circle an area of the on-screen map and immediately view up to nine local cameras in that zone. Furthermore, opting for a cloud-based system means we don’t have to look after a physical server, freeing up space and our resources.” The system will help us in our mission to provide an ever-safer environment for our students" “Throughout the process, Synectics has gone the distance to deliver, as highlighted by the tailored training sessions provided for the team and its commitment to support us throughout the life of the system. We’re delighted with the results and sure the system will help us in our mission to provide an ever-safer environment for our students.” Future-proof solutions Martin Bonfield, Sales Manager at Synectics, commented: “We passionately believe that command and control systems should be flexible enough to allow for the evolution of customer needs. Only then can you provide seamless, future-proof solutions that improve safety both now and in the long term.” “Working closely with the team at NTU to understand their needs, the Synergy 3 platform has been designed to ensure they have an intuitive system that saves staff-hours and significantly improves incident response times. Nottingham Trent University is nationally recognised, having received the University of the Year award three years in a row. I’m delighted that we’ve provided them with this leading-edge solution, along with support, and ongoing training, to help safeguard their students, staff, and premises.”

Brian Ishikawa has always kept tight control over his video surveillance system, allowing only authorised personnel within his corporate security division to access video footage. So it was a change for Ishikawa, Senior Vice President and Director of Corporate Security for the Bank of Hawaii, to get used to the idea of authorised staff from the bank’s branch division being able to review video for operational, compliance and marketing-related purposes. The insights collected from the video are helping the bank make more strategic decisions about staffing, customer service and even future branch design. Business intelligence Our March Networks surveillance platform is providing us with some significant business and non-security-related uses" “Our March Networks surveillance platform is providing us with some significant business and non-security-related uses,” Ishikawa explained. Bank of Hawaii, which operates 69 branches and 373 ATMs across Hawaii, American Samoa and the West Pacific, is currently using March Networks Searchlight for Banking software to gather business intelligence at its branches. Searchlight’s mix of surveillance video, teller/ATM transaction data and analytics delivers valuable insights into the bank’s operations, as well as helping to enhance security and uncover fraud. “Our branch division folks look at the data to get ideas on how we should do our branch operations or staffing differently,” he said. People counting data — collected by FLIR Brickstream3D sensors integrated with the Searchlight software — tells them which entrances and exits are most used so they can place marketing materials in high-traffic areas. Video surveillance products The information is also being used to help determine future branch layouts. Queue length and dwell time data, meanwhile, help them understand their busiest time of day, and day of the week, so they can staff branches appropriately. “It’s a huge plus for us,” said Ishikawa. “Our executive management team can see the benefits of the video solution, and the future possibilities for this data.” A forward-thinking bank that’s keen to try new technology, Bank of Hawaii began exploring Searchlight after its success with March Networks’ other video surveillance products. The bank first started using March Networks systems in 2015, when it was time to upgrade its legacy DVRs. At the time, Bank of Hawaii was relying on two different video platforms, and it wasn’t happy with their performance. After enlisting the help of a consultant, and doing his own research at security tradeshows, Ishikawa says the decision to go with March Networks was clear. Network video recorders 'March Networks’ products are really engineered for the banking environment" “I remember asking some of my banking counterparts, ‘Hey what are you guys using?’ And they strongly recommended March Networks,” he recalled. The consultant came to a similar conclusion. He said, "March Networks’ products are really engineered for the banking environment,’ so that helped us make the decision.” Bank of Hawaii is currently using March Networks 8000 Series Hybrid Network Video Recorders (NVRs) in about half of its banking branches. The Linux-based devices provide reliable video surveillance recording and management, and are also easy to service, which is a huge bonus for Ishikawa and his team. In addition, the 8000 Series rack mount units feature an innovative ‘dock and lock’ station that allows technicians to easily remove and service the recorder while leaving all rear connections clean and organised in place. Existing analogue cameras “With other companies, you have to power down the recorder for several minutes to service it, and that means unplugging and re-plugging all the inputs. You miss a number of minutes of recording during that time. With March Networks, we’re able to just pull out the hard drive and pop in another one without taking the NVR offline,” he said. “That’s huge for us.” According to Ishikawa, Bank of Hawaii also appreciates the 8000 Series’ hybrid support, which allowed the bank to continue using its existing analogue cameras, and the motion histograms in March Networks Command video management software, which show Ishikawa and his team where motion occurred and helps them rapidly locate video evidence. “Command’s modern interface is really user-friendly, and it’s very easy to find video,” said Ishikawa. Dynamic range technology Bank of Hawaii has installed MegaPX ATM Cameras, which are purpose-built for ATMs “When someone is telling you, ‘Hey we had a problem at this branch this morning, I don’t know what happened, but it must have been around this time’, we’re able to find that video much more quickly on a March Networks platform.” The bank’s high resolution cameras also make it easy to discern important details. In its newer branches, Bank of Hawaii is using March Networks ME4 Series IP cameras, which capture 4MP images and feature high dynamic range technology to optimise image quality in both low and bright light. The bank is also using Oncam 360° cameras for high-resolution panoramic views. For security at its bank machines, Bank of Hawaii has installed MegaPX ATM Cameras, which are purpose-built for ATMs. Video is integrated with the bank’s ATM transaction data in the Searchlight software for rapid investigations into customer complaints and potential fraud. More comprehensive oversight “It’s so easy to search,” said Ishikawa. “It takes us exactly to that transaction and the associated video so we can figure out what transpired.” The bank is also integrating its teller transaction data with video in Searchlight for more comprehensive oversight of its branches. The combination of video, transactions and analytics helps it get a more holistic view of its services. “Transaction data is not always indicative of how busy a branch is,” Ishikawa said, noting that lengthier conversations at the teller counter often create value because the customer returns later to access another bank product or service. Having video and analytics is an added layer of information. Being able to remotely access video also helps Ishikawa’s security team conduct virtual patrols. This saves them both time and money. Uniformed security member Capturing video of the incident helped underscore the serious nature of the situation “In the past, whenever there was an issue, we had a uniformed security member head out and physically check the branch. But with virtual patrols, we can do fewer physical visits and, when we do visit, it’s a more meaningful visit.” The security team, for example, can keep an eye on issues with vagrancy and loitering by simply logging into the Command software. March Networks video has helped the bank successfully address some of these issues. In one case, a person was routinely visiting a branch and causing disruptions by yelling and throwing deposit slips on the floor. “We don’t always know the situation, but if a person is yelling or displaying erratic behaviour, they pose a risk,” said Ishikawa. Capturing video of the incident helped underscore the serious nature of the situation. Investigating a fraud “We were able to show police that this was not a minor disruptive party. It was a very concerning issue for us. And it wasn’t just our bank, it was occurring in other banks, too.” Going forward, Bank of Hawaii is planning to migrate its remaining retail branches to March Networks. Given the widespread benefits of intelligent video, Ishikawa predicts that, like him, more bank security managers will receive requests to share their video surveillance securely with other departments. “In the future, it won’t just be security that’s asking for a video upgrade,” he said. “It’s going to be other parts of the business saying, ‘We want a piece of the pie too.’ Because surveillance is more than just investigating a fraud or robbery incident. Now, video surveillance is a lot more than that.”

3xLOGIC, Inc., a provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, announces that the Bradley Business Center, located in Chicago, has installed a 3xLOGIC infinias CLOUD access control system throughout the redevelopment project. HTML Global, an IT Managed Services Provider (MSP), oversaw system installation and continues to provide remote system management. Bradley Business Center (BBC) is the largest redevelopment project on Chicago’s north side, comprising over 500,000 square feet, spread over 22 acres. The BBC offers a unique shared office environment for entrepreneurs and professionals and boasts a wide array of features and amenities. Controlling common areas Both organisations do the day-to-day administration of the system, with HTML Global providing back-up and higher-level functions At present, the 3xLOGIC infinias system manages a total of 43 internal doors throughout the complex, split between BBC-managed doors and those for a tenant company, Compass Health Center. The two organisations manage their own access separately but use some of the same network and PoE switches. BBC doors managed are mainly those controlling common areas and shared amenities— parking, fitness facility, rooftop terrace, and others—but also data rooms and other sensitive areas within the office space. Both organisations do the day-to-day administration of the system, with HTML Global providing back-up and higher-level functions when requested. “When we started with BBC, they were looking to us for our knowledge base, and we installed a few doors at that time. Then, we built out the system as they added new offices and common areas to be managed,” explained William Hunt, Managing Director, HTML Global. Cloud-based system “The distributed Ethernet network can easily handle all the doors and that simplified installation and on-going management. The BBC property management staff don’t want a server onsite, so a cloud solution nicely fits their needs. Another advantage for BBC is our RMR services and the fact that a cloud-based system is mainly operating expenses, not hardware capital expenses—that’s economically advantageous for a property management business.” “There are so many other advantages to a cloud-based system, especially our ability to add doors when any of the resident companies want to join the system, or to expand the number of doors for existing customers—we can add one door or hundreds of doors upon request,” said Hunt. “Compass likes the system functionality and ease-of-use so much, they recently expanded it to their Northbrook location, too. That way, when staff move between the two facilities, they only need one set of credentials.” Access control system Such high-level control and ease of use is accomplished with minimal hardware on site BBC controls access by zone and/or amenity for each credential holder, administrators can add zones and close access to other zones with a few keystrokes. Door control is granular, making it easy to provide all-areas access to senior staff and highly-limited access, for example, for contractors and temporary workers. Such high-level control and ease of use is accomplished with minimal hardware on site. Many administrators were up and running on the infinias system with very little training, if any. With a cloud-based access control system, new tenants can join the system with ease, or a tenant can be removed from the system in a matter of minutes. Fix things remotely Hunt again, “As an MSP, we are overseeing a system that updates itself automatically, and because BBC management doesn’t have a full-time IT person, that’s where we come in.” The future looks bright for HTML Global with the Bradley Business Center. Current office space is nearing fully-leased status, and BBC management is looking to expand their property offerings into additional buildings located on the same parcel. Hunt is impressed with another feature of the cloud-based system, “The network is set up on PoE switches, so if a door isn’t acting properly, we can fix things remotely, we don’t need to roll a truck—that’s very cost-effective.”

A 300-plus camera city centre video surveillance scheme in Lincoln has been installed and commissioned using cameras, monitors and switching equipment from Dahua Technology. The previous analogue-based CCTV system was more than 20 years old and had become expensive to maintain, so City of Lincoln Council decided to replace the analogue cameras and transmission equipment with HD digital equipment. The total cost of ownership has been reduced by the savings made on legacy fibre lease costs, as well as reduced energy consumption and the ability to configure and maintain the cameras remotely. Installation of IP full HD system The installation of the new IP full HD system and network is part of Lincoln’s smart city strategy – Vision 2020 The design of the new all-wireless encrypted system was based around delivering flexible technology, reducing the total cost of ownership, ease of installation, lower maintenance requirements, smart edge analytics and remote connectivity. Environmentally friendly aspects of the project included specifying lower-energy equipment, integrating remote support and recycling hardware wherever possible. The council employed independent consultants Lever Technology Group to help them ensure they had a robust and future-proof radio network design. The installation of the new IP full HD system and network is part of Lincoln’s smart city strategy – Vision 2020 – which seeks to drive innovation in the city and harness new technologies to improve the lives of citizens. One of the results is the provision of free Wi-Fi in the city, working alongside the Dahua cameras using the same IP wireless network. Bandwidth efficiency using H.265 compression A combination of fixed and PTZ cameras were installed over a new 1GB duplex network. These include cameras from the Dahua Pro series, which features high image quality, bandwidth efficiency using H.265 compression and excellent low-light performance. Bullet cameras from the Ultra series – with powerful optical zoom, IR distances of up to 50 metres and software which supports people-counting and heat-mapping – were also installed. The design of the scheme incorporated both camera and server-side analytics with legacy motion and audio detection The bandwidth efficiency of the cameras meant that multiple cameras could be installed in any given position, providing 360° coverage of locations and up to 20 Megapixels of video capacity per location – compared with less than 400,000 pixels with the previous analogue cameras. The design of the scheme incorporated both camera and server-side analytics, including video content analytics, facial recognition, ANPR, heat maps and pedestrian counting, as well as legacy motion and audio detection. The objective of the facial recognition aspect is to support operators in areas such as the search for missing and vulnerable individuals. PoE switches for providing power The superior image quality of the new system is borne out in figures which show an increase in ‘actionable’ images from 5% with the previous system to 60% successful reviews with the new one. Dahua PoE switches were also installed to provide power to the cameras, which are then connected to a layer-2 network. A new video wall comprising ten Dahua DHL49-4K LED backlit 49-inch 4K Ultra HD video wall display units featuring industrial level wide-viewing LCD panels, was fitted into a newly refurbished control room in City Hall and connected to i-Comply wonderwall video display drivers. This is a great collaboration of key project partners that have a tried-and-tested pedigree and working relationship with Videcom Security" Supplied through authorised distributor Mayflex, the entire system was installed by public space CCTV specialists Videcom Security, which worked with other partners to provide a high-performance, efficient and feature-rich system. Cost-effective and reliable equipment Bill Mead, Managing Director at Videcom Security, said that working largely with Dahua video equipment meant it was easier for engineers in terms of configuration, as well as being cost-effective and representing good value for money. “Working with the Dahua product range has been great. The products have proved to be reliable and we experienced very few problems, from the initial configuration through to installation and commissioning. “This is a great collaboration of key project partners that have a tried-and-tested pedigree and working relationship with Videcom Security. We broke new ground with the development of 4K H.265 decoding, the support through Luxriot for camera-side analytics and edge recording, and the development by Dahua of camera-to-camera communication, allowing for non-connected systems to communicate locally.” Infinet 5GHz and Siklu E and V band radios Videcom Security is a certified Dahua Integration Partner, training for which was delivered both by Dahua and the Mayflex Academy Dahua is a solution provider in the global video surveillance industry and associated technology and has a keen focus on innovation by investing heavily in research and development. For the Lincoln city scheme, its products were selected based on their performance and cost-effectiveness to meet project budgets. Videcom Security is a certified Dahua Integration Partner, training for which was delivered both by Dahua and the Mayflex Academy. This helped Videcom negotiate key firmware enhancements, which added to many of the analytical features available in each of the cameras. The wireless network is built with Infinet 5GHz and Siklu E and V band radios. Resilience and diverse routing has been built into the network design, which supports video surveillance as well as public Wi-Fi and capacity for smart city services. Luxriot have worked closely with Dahua, supplying their Evo Global video management system and supporting edge analytics integration through their ‘events and actions’ management, which has also been integrated through to i-Comply’s VTAS CRVMS software (now rebranded as Viewscape). Real-time control and video streaming The Dahua system implemented by Videcom Security provides the main elements of our tier-1 solution" The introduction of H.265 compression was ground-breaking for such a project, with the system capable of displaying 4MP and 6MP H.265 to the operator’s spot monitor with real-time control and video streaming. “The Dahua system implemented by Videcom Security provides the main elements of our tier-1 solution,” said Martin Byrne, CCTV Team leader at Lincoln City Council. “The police are extremely pleased with the system and we’ve had very positive feedback from them. “There is really no comparison from how we operated previously to how we can now. It revolutionises how we manage the CCTV systems and data. The potential for what we can achieve going forward is remarkable. We have now started to get real results from the investment in analytics; in particular vehicle and people-counting has been deployed and data is used to enhance other city projects.” Martin added: “Dahua has taken time out to visit and discuss with us our ambitions for smart city services. We have adopted Dahua as our brand of choice for CCTV cameras and have so far been very pleased and impressed with their reliability, low-light performance and overall image quality.”

Edesix, a provider of Body Worn Cameras (BWC), announces that it has teamed up with retailer Asda to enhance in-store security. After a successful trial, which began in 2016, there are now over 900 Edesix VideoBadges being utilised in over 250 sites nationwide, with more growth expected in the near future. Edesix collaborated with CBES, Asda's preferred security installer, to design and install a tailored wearable CCTV deployment system perfectly suited to the retail giant's needs. Edesix and CBES worked closely at Asda's national security centre and across four store deployments to provide them with the knowledge and expertise so the cameras could be rolled out in the remaining stores with minimum impact on store efficiency. Improved colleague security Asda has been able to improve colleague security, diffuse aggressive and volatile situations and reduce valued investigation time This system, which is intuitive to use and requires minimum training, has enabled staff to integrate the cameras into their daily working processes with minimal fuss. As a result of this partnering strategy, which relied on both the innovative nature of Edesix's technology and communication between all parties, Asda has been able to improve colleague security, diffuse aggressive and volatile situations and reduce valued investigation time, thus reducing costs. Since the deployment, Asda has proven the viability of these cameras by securing numerous convictions relating to theft and violence against staff. Confrontation preventer Richie McBride, managing director of Edesix, explains: "Asda, along with CBES, identified the need to re-think its key security policy around challenging aggressive behaviour towards staff. In searching for a technology partner, CBES chose Edesix as their BWC provider, to deploy initially to the most affected stores, eventually rolling out to over 250 sites across the UK. The aim was to improve the safety of colleagues in public facing roles and shoppers within the stores, whilst producing compelling evidence when needed." The Body Worn Cameras act as a confrontation preventer, as it is proven that members of the public are far less aggressive to staff members" McBride adds: "The Body Worn Cameras act as a confrontation preventer, as it is proven that members of the public are far less aggressive to staff members if they know they are being filmed." Winning major contracts Edesix, which was recently acquired by US-based security specialists Vigilant Solutions, has enjoyed a great deal of success lately, ranging from winning some major contracts with the likes of UK prisons, Scotrail and South Australian Police, to being named in the Sunday Times Hiscox Tech Track 100 league table. Edesix currently supplies markets across the globe, through direct sales and international partners, to geographies including the UK, Europe, USA, Canada, the Middle East and Australasia.

One of the UK’s top business and management schools, the Bloomsbury Institute, has upgraded its access control capabilities to the award-winning ASSA CLIQ Remote wireless locking technology from ASSA ABLOY, the global leader in door opening solutions. Based in central London and formerly the London School of Business and Management, the Bloomsbury Institute delivers full-time undergraduate and postgraduate courses in business, accounting, finance and law, which are awarded by the University of Northampton. ASSA CLIQ Remote wireless locking technology The Bloomsbury Institute has to contend with a high turnover of students each academic year, as well as any changes to staff. The sheer number of people using the Institute’s buildings meant that its existing mechanical master key system was simply no longer feasible, unable to provide adequate protection for areas that might hold sensitive information, such as exam scripts. As a result, the Bloomsbury Institute needed a flexible access control system that would be easy to maintain, granting secure access to individuals as and when needed, while delivering greater key control too. Electromechanical locking system Providing an easy-to-use electromechanical locking system, the ASSA CLIQ Remote solution uses high-end micro-electronics and programmable keys The answer was ASSA CLIQ Remote, which has been installed throughout the Bloomsbury’s Institute’s 7 Bedford Square teaching site, and selected areas within the institute’s 99 Gower Street building. Providing an easy-to-use electromechanical locking system, the ASSA CLIQ Remote solution uses high-end micro-electronics and programmable keys and cylinders to offer flexible control over access rights. The Bloomsbury Institute can now programme and update each key remotely, removing or granting access privileges for the key holder in real time. This allows only those with the necessary authority to obtain access to private areas without inconveniencing others and removes the security risks associated with lost or stolen keys. Remote Key Access ASSA CLIQ Remote also provides a full audit trail for assured peace of mind and has the functionality to create time-defined user keys, only allowing access to an individual for a specified period. This feature is proving invaluable to the Bloomsbury Institute, which plans to eventually convert all cylinders at its 99 Gower Street site to ASSA CLIQ Remote, as part of its expansion plans. Stephane Middleton, Estates & Facilities Manager at the Bloomsbury Institute, explains: “We are committed to the security and safety of student data, which led us to consider upgrading the mechanical master key system that we previously had in place. Using ASSA CLIQ Remote could not be easier. It is saving us countless hours of key cutting and changing cylinders, while significantly improving our key control.” ASSA CLIQ Remote key for enhanced security When a new employee joins the team, the ASSA CLIQ Remote key is the only one they will need"“When a new employee joins the team, the ASSA CLIQ Remote key is the only one they will need, irrespective of how many rooms they may occupy or how many areas they may need access to during their time with us. In addition, the system provides robust security; if a key is lost or stolen, we can cancel it, safe in the knowledge that we are completely secure.” “The service from ASSA ABLOY has been outstanding. The company really made the effort to understand our business and its requirements. During the implementation phase, ASSA ABLOY provided comprehensive training on how to use the system to all staff that have administration rights, while working with our IT team to ensure the systems’ software is uploaded onto their machines.” High-security physical master key system “The best part of the service has been having a dedicated contact that has been onboard since the start, providing us with new updates, support and guidance. This part of the service is proving to be of great value, filling us with confidence to continue using ASSA ABLOY products in the future. Indeed, as we look to expand the sites we operate in, we envisage that all the cylinders will one day be converted to this system.” Simon Wilson, National Sales Manager for ASSA CLIQ Remote at ASSA ABLOY, said: “Our ASSA CLIQ Remote solution combines all the benefits of access control with a high-security physical master key system. The system was easily retrofitted, meaning there was very little disruption to the university during the installation process, and the institute no longer has to worry about the security concerns that come with a misplaced key. Data security “The fact that ASSA CLIQ Remote also offers the capability to log and provide a record of who has entered and exited an area is helping to ensure rooms that hold confidential papers or sensitive information remain secure.” “We’re delighted to help the Bloomsbury Institute revolutionise its key management systems, delivering greater security, flexibility and key control.”

Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable:  What new buzzword have you heard, and what does it mean for the industry?

What is a business, or an industry, but a collection of people and the results of their work? People make all the difference in the destiny of a business or industry. And the people involved in a business reflect the impact of demographic changes – and the passage of time. The security industry has been largely built by Baby Boomers, who are getting older and increasingly stepping aside to make way for younger folks. We asked this week’s Expert Panel Roundtable: Is there a “new generation” of employees and managers entering the physical security marketplace, and what will be the impact?

Cybersecurity continues to be a major theme in the physical security industry, but effective cybersecurity comes at a cost. Higher cost is contrary to another major trend in the market: lower product pricing, which some have characterised as a ‘race to the bottom’. Chinese manufacturers, whose products tend to have lower prices, have been the target of cybersecurity concerns and even a government ban. So what is the overall impact of cybersecurity on pricing trends in video products? We asked this week’s Expert Panel Roundtable: Are cybersecurity concerns slowing down the ‘race to the bottom’ (i.e., the dominance of lower-cost cameras)?