Home Security Systems
UNION COMMUNITY Co. Ltd., a globally renowned biometrics technology company listed on KOSDAQ, has announced that the contactless biometric products such as the face and iris recognition have increased its export rates since the COVID-19 spreading rapidly around the world. More specifically, UNION COMMUNITY said both inquiries and sales of face and iris recognition products had been rapidly increased significantly in the export area of the Middle East since February. Contactless security system...
Companies are following government guidance and getting as many people as possible working from home. Some companies will have resisted home working in the past, but I’m certain that the sceptics will find that people can be productive with the right tools no matter where they are. A temporary solution will become permanent. But getting it right means managing risk. Access is king In a typical office with an on-premise data centre, the IT department has complete control over network acce...
Cheshire, UK, based Anekanta Ltd (Anekanta) and New York, USA, based GT Digital (GT) announced that they are working together to progress GT’s patent-pending, innovative, cognitive intelligence platform MediaMaestro. Through its advanced military-grade proprietary algorithms, MediaMaestro can automatically predict emerging threats before they happen, enable fast mitigating action and provide continuous updates to a rapidly evolving scenario. In a society where the threats to the s...
Honeywell, a pioneer in products, software and technologies for connected buildings and homes, announced that its Xtralis VCA suite of security software is available for licensing by third parties. Now, both Xtralis LoiterTrace video detection software and Xtralis IntrusionTrace video detection software will be made available to third parties looking to improve the analytics capabilities of their security offerings. Xtralis IntrusionTrace, a high-performance intrusion detection software s...
The DoorBird D1101V, the next-gen IP video intercom from Berlin-based manufacturer Bird Home Automation is now available worldwide for purchase. The D1101V with one call button combines a compact, elegant design with DoorBird's IP technology and comes in a surface-mounted and flush-mounted version. The smart intercom sends push notifications when the call button is pressed, and allows you to talk to visitors, and see them live via smartphone, tablet or indoor station. "The DoorBird D1101V is co...
Drones are commonly known for flying in the sky, but a new breed is rolling around on the ground and swimming in the ocean. Now, in an alliance straight out of science fiction, two CT-based drone companies are joining forces to take on the task of protecting our planet using both airborne and amphibious drones by automating operations in security, environmental and even military fronts, globally. Harford based Aquiline Drones (AD), a premiere Cloud and drone solutions company,...
To safeguard the wellbeing of its participants in the wake of the recent Novel Coronavirus (COVID-19) outbreak, Messe Frankfurt has announced the deferral of the upcoming edition of Secutech in Taipei, the company’s event for the safety and security industry. The event was originally scheduled from 22 - 24 April 2020. The announcement follows a decision on 30 January 2020 by the World Health Organisation (WHO) to list the COVID-19 outbreak as a Public Health Emergency of International Concern. This was followed on 11 February with a statement issued by Mayor, New Taipei City, Hou You-Yi, urging the cancellation of large-scale indoor events in order to minimise the public health risk posed by COVID-19. Rescheduling of high-profile exhibitions In the intervening time, a number of high-profile exhibitions in Nangang Exhibition Centre and other parts of Taipei have been rescheduled. Secutech’s brand of popular road-shows will take place across Taiwan during 2020 Commenting on the decision, Ms Regina Tsai, General Manager, Messe Frankfurt New Era Business Media Ltd said, “Safeguarding the wellbeing of our stakeholders is always our top priority. Accordingly, we have decided to take appropriate measures to support the local government’s efforts to counter the COVID-19 outbreak.” “We have tried our best to find new dates for Secutech 2020, however we have so far been unable to find an adequate solution for our stakeholders.” Secutech deferred to April 2021 “Although a timeslot for relocating Secutech in the second half of 2020 is available, given its close proximity to the next edition of Secutech, and the marketing activities of our exhibitors already scheduled later this year, this timeslot does not provide good value for our stakeholders. Therefore we have to defer the show to April 2021.” To ensure that domestic business can be sustained throughout this period, Secutech’s brand of popular road-shows will take place across Taiwan during 2020, with dates to be announced in due course. Furthermore, Messe Frankfurt New Era will continue its extensive on-line marketing campaigns to help Secutech exhibitors maximise their market exposure for the remainder of the year.
Alula, a provider of smart home security and automation systems for professional installers, announced the addition of Warren Hill as Director of Partner Development. In this role, Hill will continue to drive the company’s engagement within the professional dealer channel and deepen Alula’s partnerships within the smart home security industry. Hill joins Alula from UTC Fire & Security, a division of United Technologies, where he spent nearly a decade in various leadership roles. Most recently as Vice President of Partner Solutions, Hill designed, built, launched and grew the company’s customer loyalty program and led the development of a customer web portal. Multiple software and technical products “I look forward to continuing my work supporting professional security partners in my new role with Alula,” Hill said. “Our industry is evolving and I believe Alula is well positioned to help professionals keep pace with enhancements in technology and tools that will help grow their business.” Prior to Hill’s time at UTC Fire & Security, he was the Director of Small Business Sales at American Express where he led a number of sales and services teams and initiated the start up of multiple new processes. As a Global Product Manager at General Electric, Hill managed the lifecycle of multiple software and technical products. Succeed and grow business Alula Pro Program was launched earlier this year and supports partners with the marketing, training and sales assets “We’re excited to have Warren join the team,” said Brad LaRock, VP of Marketing at Alula. “The Connect Family of Products is seeing strong adoption in the professional installer community and that interest helped us grow our core base of partners by over 30% last year. Warren will help us advance the complete offering we’ve built for Alula Pros, including our new Pro Program.” The Alula Pro Program was launched earlier this year and supports partners with the marketing, training and sales assets needed to succeed and grow their business with Alula. This comprehensive new program creates community and empowers independent, local security companies to compete with large tech companies that have encroached on the security space with well-funded marketing operations. Integral piece of the industry’s growth “At Alula, we recognise professional dealers are an integral piece of the industry’s growth and innovation,” added Todd Hokunson, SVP of Sales at Alula. “We are thrilled to have Warren join the team. He will connect new and existing partners to Alula’s Pro Program, giving them access to a robust set of tools and services to help them serve their customers and promote their business.”
Alarm systems have been available for decades, but many solutions offer little functionality beyond a sensor triggering an alert in the event of a break in. To take alarms to the next level, Hikvision is bringing a number of new and innovative technologies to market, allowing to meet customers’ home and business security requirements more fully and to grow alarm business. No one can stay alert for a potential home or business security breach every hour of every day. That’s why alarm solutions are critically important for the customers in terms of identifying and reacting to any incident in the fastest and most effective way possible. Tracking multiple intruders They may need to monitor entrances or site perimeters, to track multiple intruders at the same time But not all situations require the same kind of alarm system – which is why Hikvision offers a broad range of alarm solutions and technologies for different customer requirements. In some cases, for example, a customer needs to be aware when the perimeter of a site or location is breached. In other situations, they may need to monitor entrances or site perimeters, to track multiple intruders at the same time, or to speed up responses in the event of attacks in buildings or in public spaces. Innovative alarm solutions To address this broad range of end-customer requirements, Hikvision has created a broad portfolio of innovative alarm solutions that are sophisticated, automated, and always fit for purpose. These allow one to: Meet customers’ home security requirements with Hikvision Intrusion Alarm: A break-in at a customer’s home can cause major upset, as well as material and financial losses. With Hikvision Intrusion Alarm solutions, they can get peace of mind that their home is properly protected. Hikvision solutions combine a wide range of integrated detectors, including door and window-contact detectors To maximise home security, Hikvision solutions combine a wide range of integrated detectors, including door and window-contact detectors, break-glass detectors, vibration detectors, smoke, and temperature detectors. Customers can also stream video from their security cameras direct to their mobile phones with Hikvision’s pioneering Intruder Verification as a Service (IVaaS) technology, which seamlessly unites video with cutting-edge intrusion detection capabilities in a single platform. Wireless alarm control panels The Hikvision Intrusion Alarm solution includes wireless alarm control panels and peripherals that make it fast and easy to deploy in home environments. Wired products are also available for small commercial applications. For residential applications, end users can connect into the alarm control panel, receive alerts, and watch streamed video from CCTV cameras on their handheld device. They can also configure their home security system remotely and view alarm reports. Hikvision security radar Detect and track multiple intruders concurrently over large distances with Hikvision Security Radar: Customers with large sites to secure may need to track multiple intruders concurrently. One can give them this capability with Hikvision Security Radar, which offers a detecting distance of up to 120 meters and a 120° detecting angle. That means the customers can cover sites of 15,000 square meters and – most importantly – they can track up to 64 targets simultaneously. One Hikvision Radar can link up to 4 PTZ dome cameras at the same time To make life easy for the customers’ security teams, they can define the different areas they want to monitor, such as the warehouse, the car park, the perimeter or entrance, and others as needed. One Hikvision Radar can link up to 4 PTZ dome cameras at the same time to check multiple targets via video. Minimising safety risk and damage With Hikvision, customers also get an extremely low rate of false alarms. This means they can focus on real intruders rather than pets or other animals, or weather interference such as fog, rain or snow. Stop criminals before they can do any damage with Hikvision Perimeter Protection: The best way customers can minimise safety risk and damage to their assets is to stop intruders while they are still outside the site or building – and that’s what Hikvision Perimeter Protection is all about. To stop criminals in their tracks, Hikvision uses two parallel infra-red bars that have to be broken at the same time for the alarm to be sounded. With two infra-red bars, customers can filter out all kinds of false alarms, from small animals crossing their perimeter, to falling leaves or flickering lights – which means they always know when an intrusion threat is real. Emergency alarm system The Hikvision solution has a built-in camera and audio recording facilityIn further, Hikvision solutions are temperature and weather hardened, enabling deployment outside, in all kinds of perimeter locations. Customers can also monitor their perimeter security remotely via their handheld devices. Increase safety for people in public places with Hikvision Emergency Alarm: An emergency situation can unfold anywhere, in a school, on a university campus, in a park, or in the street. To help security teams work effectively, and ensure that people feel safe wherever they are, Hikvision has created Emergency Alarm system. This solution allows a person in an emergency situation or attack to call for help by pushing a button, or by broadcasting a call for help to police or emergency response teams, or both. The Hikvision solution has a built-in camera and audio recording facility to collect evidence of the events taking place. License-plate recognition cameras In addition to these benefits, Hikvision solution is available in different formats and can be integrated with joined-up ‘safe city’ technologies, including dome cameras, license-plate recognition cameras, low-light cameras, and more. This kind of solution is already being to improve safety in cities, parks, universities and schools worldwide and can be deployed in a wide range of other customer scenarios. Based on these four key application areas, Hikvision alarm solutions cover all of the customers’ home security and business security requirements. While Hikvision Intrusion Alarm solutions protect homes and small businesses against break-ins, their Security Radar, Perimeter Protection, and Emergency Alarm solutions enable protection of people and assets and rapid responses on a far larger scale – either for large sites or in smart-city environments.
The rise of DIY home security is driving traditional vendors to pursue new growth strategies. Recent activity at ADT exemplifies how firms that have historically focused their business on professional monitoring are expanding to offer their own branded security equipment that users can monitor themselves without having to sign a long-term contract – a key to competing with firms like Amazon, Nest, and SimpliSafe. Freedonia’s newly published Safety & Security Alarms explores the impact of these and other trends on the $4.5 billion US market for safety and security alarms. Carbon monoxide alarms ADT has invested significantly in recent years to adapt to the evolving home security market. In 2017, for example, the company introduced ADT Canopy – which could equip any number of DIY devices with ADT monitoring services for a monthly fee – then partnered with Samsung and other innovators in the smart home space to integrate ADT systems with various IoT platforms. Now the company is expanding its brand to encompass DIY security equipment as well as professional monitoring: By introducing its own brand of DIY security equipment – Blue by ADT – ADT can continue to leverage its strong reputation in monitoring services while attracting new customers – such as price-sensitive millennials and baby boomers – with lower cost, entry-level DIY products. The inaugural equipment includes a video doorbell, an indoor camera (which can also detect sounded smoke/carbon monoxide alarms), and an outdoor camera – a similar lineup to ADT’s competitors in smart home security. Life safety alarm systems Safety & Security Alarms analyses the US market for life safety alarm systems (smoke, fire, and carbon monoxide detectors), intrusion alarm systems, and personal emergency response systems (PERS) by application (local, central station, and direct connect) and market. Historical demand is presented for 2008, 2013, and 2018, with forecasts for 2023. The study also includes insights gleaned from Freedonia’s proprietary consumer surveys, as well as comprehensive analyses of crime rates and perceived crime risk, regulatory environment, new technologies impacting the market, and corporate activity, including the effect of new market entrants on the activities of established players.
TE Connectivity Ltd., a globally renowned provider of connectivity solutions and sensors, has been named to FORTUNE magazine's List of the World's Most Admired Companies for the third year in a row. The annual survey, conducted by FORTUNE and Korn Ferry, is given to top executives, directors and financial analysts to identify the companies that enjoy the strongest reputations among their peers and across industries. TE Connectivity was ranked fifth in the electronics industry. TE Connectivity TE's teams globally innovate products that are integral in making all of our lives safer and more sustainable" "TE's teams around the world innovate products that are integral in making all of our lives safer and more sustainable, as well as more productive and connected," said CEO Terrence Curtin. "I am proud that we have once again been recognised by business leaders across industries and geographies and I am appreciative of the work of our global teams for their continued dedication to our customers and our purpose." TE Connectivity helps customers in approximately 150 countries create the technology of tomorrow in industries including transportation, aerospace, industrial applications, medical technology, energy, data communications and home appliances. Separately, FORTUNE honored TE Connectivity last year by ranking the company fourth on its 2019 Change the World list for its technological contributions to medical devices used for minimally invasive procedures. World's Most Admired Companies list The World's Most Admired Companies list is the definitive report card on corporate reputation. To compile the rankings, corporate reputation and performance are measured against nine key attributes: innovation, people management, use of corporate assets, social responsibility, quality of management, financial soundness, long-term investment, quality of products and services, and global competitiveness. TE Connectivity is a global industrial technology solutions firm, involved in creating a safer, sustainable, productive, and connected future. Their broad range of connectivity and sensor solutions, are proven in the harshest environments, enabling advancements in transportation, industrial applications, medical technology, energy, data communications, and the home.
Copp Systems, a Dayton, Ohio-based security and communications systems provider, is celebrating its 100th anniversary this year. Copp Systems (formerly Copp Integrated Systems) was founded in 1920 by Roy Stanley Copp, an engineer and member of the “Dayton Boys,” a group of young engineers and students interested in technology. Copp began selling and servicing RCA living room consoles from his Monument Avenue storefront to prominent Dayton families, including the Wrights, Deeds, and Ketterings. As the business grew and new technologies emerged, Copp Systems added numerous communications systems to its offerings. Today, Copp Systems consults, designs, installs and maintains systems that integrate fire/life safety, video surveillance, access control, nurse call, audio-visual systems and monitoring applications. The firm is also proud to be one of the licensees of Footprint, an innovative web-based situational software developed in partnership with the University of Dayton Research Institute’s Software Systems Group. Video monitoring systems We’re always looking for ways to add new facets to our business to meet our customers’ changing needs" Footprint brings together information from multiple video monitoring systems and sensors into one platform, enabling law enforcement to solve cases quicker using data-driven decisions. "Copp Systems’ hundred-year anniversary is a monumental milestone and a testament to our dedication to customer service,” said David Markham, President of Copp Systems. “Our customers know they can depend on us as their trusted advisors to maximise their resources and deliver a superior level of support. We’re always looking for ways to add new facets to our business to meet our customers’ changing needs.” Copp Systems serves a broad range of industries, including public safety, commercial and industrial, health care, education, government and military, transportation, logistics, financial and retail. Under the leadership of owner and CEO Bill DeFries, the company became verified as a Service Disabled Veteran-Owned Small Business (SDVOSB), opening more opportunities to serve Wright-Patterson Air Force Base and the local veteran community. Electronic security industry DeFries says the key to the company’s future success will be its ongoing commitment to education and eagerness to embrace new technologies. “It says a lot about any company to survive – and thrive — for a hundred years,” said DeFries. "But especially in the electronic security industry, it takes forward-thinking and flexibility to stay ahead of the curve and adapt as new technologies are developed. As Copp Systems propels into a new decade, we’re looking forward to unifying organisations and simplifying lives with the latest technology, all while maintaining our long history of quality customer service.”
Imagine a home surveillance camera monitoring an elderly parent and anticipating potential concerns while respecting their privacy. Imagine another camera predicting a home burglary based on suspicious behaviors, allowing time to notify the homeowner who can in turn notify the police before the event occurs—or an entire network of cameras working together to keep an eye on neighborhood safety. Artificial Intelligence vision chips A new gen of AI vision chips are pushing advanced capabilities such as behavior analysis and higher-level security There's a new generation of artificial intelligence (AI) vision chips that are pushing advanced capabilities such as behavior analysis and higher-level security to the edge (directly on devices) for a customisable user experience—one that rivals the abilities of the consumer electronics devices we use every day. Once considered nothing more than “the eyes” of a security system, home monitoring cameras of 2020 will leverage AI-vision processors for high-performance computer vision at low power consumption and affordable cost—at the edge—for greater privacy and ease of use as well as to enable behavior analysis for predictive and preemptive monitoring. Advanced home monitoring cameras With this shift, camera makers and home monitoring service providers alike will be able to develop new edge-based use cases for home monitoring and enable consumers to customise devices to meet their individual needs. The result will be increased user engagement with home monitoring devices—mirroring that of cellphones and smart watches and creating an overlap between the home monitoring and consumer electronics markets. A quick step back reminds us that accomplishing these goals would have been cost prohibitive just a couple of years ago. Face recognition, behavior analysis, intelligent analytics, and decision-making at this level were extremely expensive to perform in the cloud. Additionally, the lag time associated with sending data to faraway servers for decoding and then processing made it impossible to achieve real-time results. Cloud-based home security devices The constraints of cloud processing certainly have not held the industry back, however. Home monitoring, a market just seven years young, has become a ubiquitous category of home security and home monitoring devices. Consumers can choose to install a single camera or doorbell that sends alerts to their phone, a family of devices and a monthly manufacturer’s plan, or a high-end professional monitoring solution. While the majority of these devices do indeed rely on the cloud for processing, camera makers have been pushing for edge-based processing since around 2016. For them, the benefit has always been clear: the opportunity to perform intelligent analytics processing in real-time on the device. But until now, the balance between computer vision performance and power consumption was lacking and camera companies weren’t able to make the leap. So instead, they have focused on improving designs and the cloud-centric model has prevailed. Hybrid security systems Even with improvements, false alerts result in unnecessary notifications and video recording Even with improvements, false alerts (like tree branches swaying in the wind or cats walking past a front door) result in unnecessary notifications and video recording— cameras remain active which, in the case of battery powered cameras, means using up valuable battery life. Hybrid models do exist. Typically, they provide rudimentary motion detection on the camera itself and then send video to the cloud for decoding and analysis to suppress false alerts. Hybrids provide higher-level results for things like people and cars, but their approach comes at a cost for both the consumer and the manufacturer. Advanced cloud analytics Advanced cloud analytics are more expensive than newly possible edge-based alternatives, and consumers have to pay for subscriptions. In addition, because of processing delays and other issues, things like rain or lighting changes (or even bugs on the camera) can still trigger unnecessary alerts. And the more alerts a user receives, the more they tend to ignore them—there are simply too many. In fact, it is estimated that users only pay attention to 5% of their notifications. This means that when a package is stolen or a car is burglarised, users often miss the real-time notification—only to find out about the incident after the fact. All of this will soon change with AI-based behavior analysis, predictive security, and real-time meaningful alerts. Predictive monitoring while safeguarding user privacy These days, consumers are putting more emphasis on privacy and have legitimate concerns about being recorded while in their homes. Soon, with AI advancements at the chip level, families will be able to select user apps that provide monitoring without the need to stream video to a company server, or they’ll have access to apps that record activity but obscure faces. Devices will have the ability to only send alerts according to specific criteria. If, for example, an elderly parent being monitored seems particularly unsteady one day or seems especially inactive, an application could alert the responsible family member and suggest that they check in. By analysing the elderly parent’s behavior, the application could also predict a potential fall and trigger an audio alert for the person and also the family. AI-based behavior analysis Ability to analyse massive amounts of data locally and identify trends is a key advantage of AI at the edge The ability to analyse massive amounts of data locally and identify trends or perform searches is a key advantage of AI at the edge, for both individuals and neighborhoods. For example, an individual might be curious as to what animal is wreaking havoc in their backyard every night. In this case, they could download a “small animal detector” app to their camera which would trigger an alert when a critter enters their yard. The animal could be scared off via an alarm and—armed with video proof—animal control would have useful data for setting a trap. Edge cameras A newly emerging category of “neighborhood watch” applications is already connecting neighbors for significantly improved monitoring and safety. As edge cameras become more commonplace, this category will become increasingly effective. The idea is that if, for example, one neighbor captures a package thief, and then the entire network of neighbors will receive a notification and a synopsis video showing the theft. Or if, say, there is a rash of car break-ins and one neighbor captures video of a red sedan casing their home around the time of a recent incident, an AI vision-based camera could be queried for helpful information: Residential monitoring and security The camera could be asked for a summary of the dates and times that it has recorded that particular red car. A case could be made if incident times match those of the vehicle’s recent appearances in the neighborhood. Even better, if that particular red car was to reappear and seems (by AI behavior analysis) to be suspicious, alerts could be sent proactively to networked residents and police could be notified immediately. Home monitoring in 2020 will bring positive change for users when it comes to monitoring and security, but it will also bring some fun. Consumers will, for example, be able to download apps that do things like monitor pet activity. They might query their device for a summary of their pet’s “unusual activity” and then use those clips to create cute, shareable videos. Who doesn’t love a video of a dog dragging a toilet paper roll around the house? AI at the Edge for home access control Home access control via biometrics is one of many new edge-based use cases that will bring convenience to home monitoring Home access control via biometrics is one of many new edge-based use cases that will bring convenience to home monitoring, and it’s an application that is expected to take off soon. With smart biometrics, cameras will be able to recognise residents and then unlock their smart front door locks automatically if desired, eliminating the need for keys. And if, for example, an unauthorised person tries to trick the system by presenting a photograph of a registered family member’s face, the camera could use “3D liveness detection” to spot the fake and deny access. With these and other advances, professional monitoring service providers will have the opportunity to bring a new generation of access control panels to market. Leveraging computer vision and deep neural networks Ultimately, what camera makers strive for is customer engagement and customer loyalty. These new use cases—thanks to AI at the edge—will make home monitoring devices more useful and more engaging to consumers. Leveraging computer vision and deep neural networks, new cameras will be able to filter out and block false alerts, predict incidents, and send real-time notifications only when there is something that the consumer is truly interested in seeing. AI and computer vision at the edge will enable a new generation of cameras that provide not only a higher level of security but that will fundamentally change the way consumers rely on and interact with their home monitoring devices.
There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimisation easier. In most cases, digital transformation will fundamentally change how an organisation operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise. Enhancing business operations We’re increasingly seeing devices become smarter and better able to communicate with each other These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading. We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked. Analytics-driven solutions The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more.As the data from each of these sensors is collected and analysed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology. Physical security systems We can expect to see the conversations regarding data privacy and security increase as well As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organisations are using for enhancement and improvements is comprehensively protected from unauthorised access. Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality Automatic security updates Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organisations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols. As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible. IoT-connected devices Hackers wishing to do harm will stop at nothing to break into IoT-connected devices Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market. Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept. Providing critical insights The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities. Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements. Physical security market The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved. Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organisations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase in revenue for dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, connected smart locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio of home automation products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages of professional installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realise they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realise that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling additional home automation products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labour warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces connection instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realise over time. On the other hand, one issue DIYers may recognise right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognisable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not everyone is a DIY customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing complete and custom solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
J.D. Power is a well-known name when it comes to measuring customer satisfaction, and they have been measuring satisfaction in the home security industry since 2016. Changes affecting the marketplace – both in terms of disruptors and technology – make this a unique time. For example, in 2019, J.D. Power expanded the Home Security Satisfaction Study to not only measure the traditional pro-install/pro-monitor companies, but to separately evaluate self-install/pro-monitor brands. “At J.D. Power our rankings are meant to support an industry in two key ways,” says Christina Cooley, J.D. Power's Director, @Home Intelligence. “First, we provide consumers who are shopping for products and services with a ‘report card’ of who provides customers with high levels of customer satisfaction. Second, we provide companies with actionable insights to help them prioritise their initiatives to improve and maintain high levels of customers satisfaction that drive loyalty and growth.” Differentiating between companies The traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another In home security, J.D. Power is in a unique position to report on the changes taking place in the evolving industry. The 2019 rankings show that the traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another, as each have their individual strengths and opportunities, but overall the score range is relatively tight. On the do-it-yourself (DIY) side, there is more differentiation. A set of brands has been able to challenge the traditional industry by achieving extremely high customer satisfaction levels. Price is always an important factor that impacts customer satisfaction, whether for security or another market J.D. Power serves. The equation is simple, says Cooley: does the price paid equal the value the customer feels they have received from the product or service? “For Home Security, we didn’t specifically look at price until this year,” says Cooley. “With the changes that have occurred in the market, price can be a differentiator as we’ve seen with the emergence of DIY-installed systems. However, lower pricing does not have a direct relationship to quality of service.” The price factor For example, there are some higher-priced pro-installed brands that perform lower on customer satisfaction than lower-priced competitors. And DIY-installed systems as a whole are less expensive, and price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment. Price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment The equation is: performance minus Expectations equals Customer Satisfaction. “Obviously, price point will be a factor in the purchase decision and the expectations the customer has about the product and service,” says Cooley. “Any pro or DIY system has the opportunity to differentiate the customer experience regardless of price point.” There are clear differences in the pro vs. DIY experience, which is why J.D. Power evaluates the brands in separate rankings. However, Cooley says the drivers of satisfaction are consistent across both groups. The key to each group goes back to the equation above. Evaluating the purchase process For the both pro and DIY companies, J.D. Power evaluates the purchase process the same. Though the customer may take a different path to purchase based on the offering they seek, the drivers are still the same: Usefulness of information provided Reasonableness of contract terms Professionalism of sales representative Ease of purchasing home security system. For installation, there are clear differences. DIY systems are evaluated based on: Ease of completing installation Quality of installation instructions provided Timeliness of receiving home security system. Pro systems are evaluated based on: Professionalism of technician Timeliness of completing installation Quality of work performed. Interestingly, purchase and installation are the customer satisfaction driver where both pro and DIY providers (as a whole) are most closely aligned on performance. Customer loyalty The price a customer is paying must align with the quality of the system they receive What drives a customer to purchase a home security system initially will often be very different than what will keep them as a loyal customer, Cooley notes. The price a customer is paying must align with the quality of the system they receive, and the service provided through the professional monitoring and customer service. “With the expansion of home security offerings, it’s more important than ever for home security companies to understand the motivations, intentions, and usage patterns across different customer segments to ensure that regardless of the decision to go pro or DIY-install, they are able to meet their customers’ needs and differentiate in the very competitive market. The J.D. Power Home Security Study provides these actionable insights.” The study is focused on the companies/brands that comprise the top two-thirds of market share in each segment, pro and DIY installed. A number of the brands included may work with local dealers or retailers for sales and install, but the customer is essentially evaluating those services as part of the system purchased. It is one and the same from the customer’s perspective, and the sales/install process can either delight or frustrate a customer from the beginning, which can then set the foundation for the entire experience moving forward. Reasons for shopping for a security system tend to differ between pro and DIY shoppers: Both sets are most focused on wanting a newer, more up-to-date system Between the two, pro customers are more often moving into a new home or wanting to take advantage of a discount or bundling opportunity with other products For DIY customers, they are shopping for a system to give them more peace of mind and to protect their property. Reasons for selecting the provider also vary: A pro company is often selected based on brand reputation or a special offer/promo A DIY company is primarily chosen based on price or a positive review. In terms of brand image, we see that customers see both pro and DIY providers similarly in terms of reliability. However, when it comes to being customer-driven, DIY providers receive higher image ratings compared to pro-installed companies.
Security’s intersection with consumer electronics is on view at CES 2020, the world’s largest technology event, Jan. 7-10 in Las Vegas. The giant show features more than 170,000 attendees, 4,500 exhibitors and 1,100 industry thought-leaders featured on the CES stage. A range of technologies will be on display, from artificial intelligence (AI) to 5G, vehicle technology to AR/VR (augmented and virtual reality), robotics to home automation. Security plays a prominent role, too.The impact of this event for the smart home could be about delivering home analytics and enhancing privacy" Smart home market on the forefront The smart home market is a major focus. “For the smart home market at CES this year, we expect to see numerous announcements regarding home awareness,” says Blake Kozak, Senior Principal Analyst at IHS Markit. “This will include brands offering up additional analytics for consumer security cameras with a focus on edge-based solutions.” “The impact of this [event] for the smart home could be about delivering home analytics and enhancing privacy through cloudless architectures and new electronic door lock approaches,” he adds. An example of cloud analytics is the Resideo Home app, introduced in December, which will make whole-home monitoring possible for four critical networks of the home – water, air, energy and security. Resideo promises a “simplified and integrated smart home experience.” Video is also prominent at the show. “For cameras, we can expect to see more cameras focused on the outdoor space and possibly new form factors for video doorbells,” says Kozak. Familiar security industry brands exhibiting at CES 2020 include ADT, Ring, August Home and Yale (both part of ASSA ABLOY), Bosch and Alarm.com. Focus on Cybersecurity In 2020, companies will continue to focus on solutions for protecting consumer data" Cybersecurity is an aspect of many of the devices on display at CES. “Device security and data privacy play a key role in the adoption of connected devices,” says Elizabeth Parks, President, Parks Associates. “Consumer security concerns for smart home products will continue to be a barrier to adoption in the U.S. and Europe, and these concerns can actually intensify with device adoption-71% of U.S. smart home households are concerned about cybersecurity. In 2020, companies will continue to focus on solutions for protecting consumer data. One big area of interest is protection on the network router, providing whole home solutions, which are very appealing to consumers.” “At CES we will see the traditional players introducing new DIY (do-it-yourself) products, as well as new players announcing new product features, services, and partnerships,” Parks adds. Smart access control Smart locks will be among the security products at CES 2020. For example, PassiveBolt, a lock company, will show the Shepherd Lock, a touch-enabled smart lock with enhanced security through sensors and AI. The add-on lock converts existing locksets into touch-activated devices. Another lock manufacturer is Kwikset, whose door locks and door hardware include Wi-Fi-enabled smart locks, Bluetooth-enabled smart locks, keyless and keyway-less locks and connected home technology. Video doorbells, including industry-innovator Ring, have been a hit in the consumer market. At CES, Ring will expand the mission to make neighbourhoods safer by creating a “Ring of Security” around homes and communities with a suite of home security products and services. The “Neighbors by Ring” app enables affordable, complete, proactive home and neighbourhood security. Homeguard offers a range of affordable CCTV solutions for home and small business DIY CCTV demonstrations DIY security systems are another market. Homeguard is a leading DIY consumer brand offering a range of affordable CCTV solutions for home and small business, including wired and wireless CCTV kits, smart cameras, home alarm systems and wire-free HD CCTV kits. Swann Communications is also at the forefront of surveillance and monitoring with new products developments including wire-free HD cameras and doorbells, professional CCTV video surveillance systems, and 1080p full HD systems with “True Detect” heat and motion sensing. AVTECH, and subsidiary YesGo Tech, will demonstrate a compact Wi-Fi home security set, a series of special cameras with face recognition, thermal detection and license plate recognition, customised central management software and a university ID tag that is compatible with access control, OEM and ODM opportunities. Security and automation solutions D-Link’s home networking, security and automation solutions will help consumers connect, view, share, entertain, work and play. SECO-LARM, manufacturer of a Room Occupancy Monitor that shows whether a room is in use, has a line of keypads and proximity readers with built-in Bluetooth for convenient access. Another smart home security solutions provider, Climax Technology, integrates wireless security, home automation, energy management, home emergency monitoring and live visual monitoring. Personal safety mobile application Manufacturers are positioning outdoor cameras as deterrents to theft before a burglary happens" WaryMe designs and develops a personal safety mobile application to improve a user’s security in public places, schools, transports and companies by addressing major risks such as terrorism attacks, intrusion, fire and even industrial accidents. An all-in-one mobile application integrates alerting, crisis management and mass notification features. “Market players are looking to expand beyond established smart home devices like smart thermostats and networked cameras to products like smart water leak detectors, smart pet feeders, and smart air purifiers,” says Elizabeth Parks. “Manufacturers are positioning outdoor cameras as deterrents to theft before a burglary happens. This trend is part of a broader security marketing effort to extend the perimeter of home security beyond traditional home access points.” “Familiarity with smart home devices lags behind familiarity with smart entertainment products; it even lags that of smart speakers, which are quite new in the market,” adds Parks. “In 2020, we will see players working to advance the visibility and marketing around device integration, and specifically focus on use case scenarios around safety, security, and convenience, which have always been the primary drivers of adoption of these types of products.”
The boundaries between the smart home market and security market at large are narrowing. Amidst a wave of expansion, suddenly everything is becoming digital. Home automation has been around for close to 30 years but hasn’t really hit it big because integration hasn’t been that simple. Now that the Internet of Things has stepped into the market, home automation is really taking off. As technology in the smart home market advances, the gap between the residential and professional security markets is growing smaller. Additional revenue for security industry There will continue to be more opportunity for interoperability, and home automation will continue to grow and eventually become a norm. Growth in the residential security market and its position as the channel for smart home solutions, have attracted numerous new entrants. Telecoms, cable operators, and CE (consumer electronics) manufacturers are joining traditional security players as they compete to fulfill consumer demand for safety and security. Connected products also provide a layer of competition as consumers must decide whether having category devices such as doorbell video cameras, networked cameras and other products suffice for their security. Smart home services can provide additional revenue streams for the security industry. In Parks Associates’ 2017 survey of U.S. security dealers, 58% report that smart home service capabilities enable extra monthly revenue. Almost half of dealers also note they have to offer smart home devices and services in order to keep up with their competition. Data capture form to appear here! Residential security solutions Growth is going to be slow and steady. Everyone needs to be realistic about that" The trend has no doubt accelerated in the last couple of years. New collaborations are being made between audio-video (AV) suppliers and security solution providers. The clientele of high-end AV products is becoming increasingly concerned with home security and property protection. So, in recent months, the requirement for residential security solutions has been increasing as technical solutions can go hand in hand with AV installers’ capabilities and client base. “One of the big mistakes many make is that they assume – based on some of the hype and big market investments – that the smart home market is set to explode,” says Michael Philpott, Senior Practice Leader, Consumer Services at Ovum. "This is not the case – growth is going to be slow and steady. Everyone needs to be realistic about that, rather than expecting some rapid ramp up simply because some big names have entered the market.” Pressure to upgrade security standards Surprisingly for what has historically been something of a grudge purchase, in the context of home automation, security is seen as a solution some consumers are looking for. Another security aspect of home automation is cyber security, in particular how it applies to various IoT devices in the home. Now as connected devices gather personal information from realms long considered private and protected – the bedroom, the kitchen counter, the nursery – the risks are higher than ever. All of the data that various devices and sites have collected can be combined, shifted and then exploited by marketers or even stolen by hackers. Both manufacturers of smart home products and the companies that install them are feeling pressure to upgrade security standards. They are moving to set policies that will regulate who has access to data and how it is used. Ease of installation Advances in the home market are increasing customers’ expectations as well as adoption of newer technologies A recent revelation that some “smart TVs” might be listening to conversations and transmitting them to "third parties" caused an uproar. These sets have voice activated features that enable users to change channel, turn on a DVD or browse the internet by speaking to the screen or remote. The fine print in privacy policies contains warnings that general conversations are also being heard, and one company even told owners to turn off this function if they were concerned. Another impact of smart homes on the security marketplace is to raise expectations about the capabilities of commercial systems. Products made today for residential applications are very high quality, easy to install (do-it-yourself, or DIY), and have very rich feature sets. End users expect their commercial solutions to have a similar ease of use and ease of installation. Geofencing in commercial applications The quality of video that people are seeing at home is motivating some legacy commercial customers to finally move to IP video from lower resolution analogue cameras. A higher percentage of commercial customers use mobile applications to view integrated video and access control data. People’s experience with smart thermostats has them asking for geofencing in some commercial applications. In short, advances in the home market are increasing customers’ expectations as well as adoption of newer technologies. Read part two of our smart home mini series here.
Upgrading a two-wire analogue intercom to a conventional IP video system typically involves messy and costly rewiring work. So what happens when there is a need to install over 500 IP systems into a single building? One company, Hikvision, has developed an innovative two-wire solution, which is already making waves at the luxurious RiverGate condominium in Singapore. “If someone rang the bell at the side entrance, it wouldn’t always ring in my apartment upstairs,” says the Chairman of the Condo Council, who lives at the RiverGate condominium in River Valley, Singapore. “Visitors often had to call me to let them in, and I would have to travel down 20 floors to the main entrance. It became incredibly frustrating.” Switching from analogue to IP system The intercoms in Asia’s condos are crying out for an upgrade to IP, but the infrastructure just doesn’t support it" The resident’s story is typical of millions of residents across Asia, where high rise living is the norm. In Singapore, the first condominiums were built back in the 1960s, to tackle the challenge of high population density and soaring land costs. Today, high-rise living in Singapore is not only necessary but highly desirable, with many condominiums offering swimming pools, spas, sky-gardens and a host of other deluxe facilities at exclusive locations across the island. Nevertheless, even the most luxurious apartment blocks are wrangling with aging access control systems. Many systems only work intermittently, while all but the newest builds feature intercoms that use out-dated two-wire analogue cabling. “The intercoms in Asia’s condos are crying out for an upgrade to IP, but the infrastructure just doesn’t support it,” says Daniel Han, Engineering Director at Serron Technology. Hikvision IP security systems Making the move to IP intercom systems is a logical step, as it would offer a host of benefits to Asia’s high rise residents. First of all, IP systems are video-based and can work with HD cameras, giving homeowners crystal clear images of who is at the door potentially dozens of floors below. What’s more, they also typically link to an app, so residents can see and interact with the person at the door – even when they’re not in the apartment. “Video IP systems are much more functional, more future-proof, and incredibly reliable,” adds Daniel. The problem is, most of today’s IP intercom systems typically need to replace wire for an internet connection – and that means an upgrade to the building itself. “To upgrade to an IP system across a whole condominium is a massive job,” Daniel confirms, adding “Chasing out walls and replacing wiring is disruptive, messy and a time-consuming task. In addition, the task is also expensive, and management companies would have no choice but to pass this cost on to the residents." Two Wire IP Video Intercom System Although it may seem like an impossible problem, one company – Hikvision – has provided an excellent solution. As its product name suggests, the company’s Two Wire IP Video Intercom System is purpose-built to work over existing two-wire cabling, so that two wires supply power and transmit voice, video and control signals at the same time. At the heart of the Hikvision two-wire system is the Two-Wire Video/Audio Distributor (DS-KAD706). It’s this intelligent box that makes the two-wire solution possible by consolidating power and internet connectivity, enabling it to be distributed out to the external door video stations and the indoor video units. Hikvision two-wire solution Each of the 545 apartments within RiverGate has a Hikvision Intercom Indoor station with a video screen At Singapore’s luxurious RiverGate Condominium complex, the management team was so impressed with the potential of the Hikvision two-wire solution that they have already installed it into the condominium. Each of the 545 apartments within RiverGate has a Hikvision Intercom Indoor station (DS-KH6320-WTE2) featuring a video screen, while each of the entrances to the building has a Video Intercom Door Station (DS-KD8102-V) featuring an HD camera. If someone calls an apartment via a door station downstairs, it rings the appropriate indoor screen. The resident can see the visitor and have a conversation with them, before letting them in with a simple tap of the screen. Hikvision Video Intercom Master Station (DS-KM8301) The RiverGate central management offices also have the Hikvision Video Intercom Master Station (DS-KM8301), to monitor the building perimeter and control entry. Plus the complex has installed a number of Hikvision’s Waterproof and Vandal-proof Card Readers (DS-K1104M), to ensure that only authorized individuals can move around the building. What’s more, by downloading the HikConnect app, residents can be alerted to a visitor when they’re away from the video unit, or when they’re out of the premises entirely. The app offers the same functionality as the video screen – allowing residents to see visitors, speak to them, and even choose to let them into the building. Reliable and innovative IP-based solution The benefits of the new Hikvision system are far-reaching. From a building management perspective, the ability to use the existing two-wire system has kept installation costs to a minimum. The ability to use the existing two-wire system has kept installation costs to a minimum “Hikvision’s Two Wire Video Intercom System is a state-of-the-art product, and ideal for retrofitting and modernising large residential and office building projects. Across Asia, there are thousands of high rise buildings whose access control systems desperately need upgrading. This sleek system provides a cost-effective and elegant IP-based solution – one that’s ideal for high end residential or commercial environments – for minimal cost and disruption.” said Jacky Xie, the Project Manager at Hikvision, who is very optimistic about the potential of the company’s two-wire IP solution. High-performance video and access control system And of course, it’s had a huge impact on RiverGate’s residents. One of the residents’ of the Condominium said, “The new intercom does more than the old system. I particularly like the functionality of mobile app – I can use my phone to let visitors come in even when I don’t have access to the indoor device, like when I’m not at home or using the bathroom. It’s also such a relief to have an access control system that works reliably. I love it; it’s more convenient, it’s really easy to use, and I feel safer.”
Critical building management and security systems at one of the most advanced super-high-rise towers, the landmark Wasl Tower in Dubai, are to be integrated with Maxxess eFusion technology. The 302-metre multipurpose tower, which will be operated by the Mandarin Oriental Hospitality Group, incorporates offices, guest rooms, public areas and apartments, and is situated in a pivotal Dubai location. The Wasl Tower is designed with advanced sustainability features including natural shading and cooling, adaptive lighting, one of the world’s tallest natural ceramic facades, and a vertical boulevard. eFusion was selected for the project because of the flexibility it allows, enabling rapid integration, off-the-shelf, with a wide choice of security, safety and business-critical technologies. With a modular, building block approach, eFusion provides an umbrella management system and drives service efficiency by removing the need for operators to continually switch between systems. Visitor management system By keeping it simple and integrating with the widest choice of technologies, Maxxess removes the complexity A key use of the technology will be to integrate back-of-house operations at the Wasl guest apartments with front-of-house systems, for maximum ease of use and operational efficiency using the Maxxess unified platform. This eFusion solution comprises a 900-plus reader ASSA ABLOY VingCard access control system, a 1700 camera Hanwha surveillance system, and advanced key management with Deister ProxSafe, and it will use the BACnet protocol to integrate the building management system (BMS). The Tower will also benefit from Maxxess VisitorPoint visitor management system, a Zenitel intelligent communication system and disabled call-to-assist alarms. The VisitorPoint integration will improve the guest and resident experience, reduce administration and front-desk queuing, and ensure smooth running of functions from visitor and contractor management to collections and deliveries, and security. Streamline security, safety and facilities management “The challenge with projects of this scale is to find a simple, straightforward platform that communicates with everything and works with all the systems involved,” says Lee Copland, Managing Director EMEA, Maxxess. “By keeping it simple, and integrating with the widest choice of technologies, Maxxess removes the complexity.” The Wasl Tower project is the latest of a growing number of mixed-use developments, including hotels, retail, office and residential complexes to use eFusion to streamline security, safety and facilities management. Last year Maxxess won an Intersec Award for its major eFusion implementation at Bluewaters Island.
BI-City Tokyo is located in Nur-Sultan (Astana), the capital city of Kazakhstan. It is a high-end residential complex of BI Group – a renowned construction holding company in the Kazakhstan real estate market. At present, three apartment buildings with public areas and more than 400 apartment units have been completed. Aiming to create modern high-end intelligent buildings and residential areas, the BI Group wanted to upgrade the existing analog video intercom system of BI-City Tokyo. Replacing analog intercom system The original analog intercom system in this community is outdated and cannot meet the diverse security requirements of high-end residential areas. First, the original analog intercom does not support retaining images and leaving messages. Second, this system only supports access cards to open doors, which is inconvenient for residents in case they forgot their card. Third, the original system cannot add IP cameras to monitor public areas such as children's playground, fitness areas, etc. Fourth, the cold winter temperature in Nur-Sultan requires high-performance equipment capable of operating in extreme environments. Faced with the abovementioned challenges, BI Group was also looking for a trustworthy brand that can provide not only modern smart system but also technical support and reliable after-sales service. Meeting all the above requirements, Dahua smart residential solution was chosen to be the security solution provider of BI-City Tokyo. Dahua Smart Residential Security Solution The complete solution deployed more than 300 pieces of Dahua equipment, including IP cameras The complete solution deployed more than 300 pieces of Dahua equipment, including Indoor Monitor, Apartment Outdoor Station, IP Camera, Access ANPR Camera, Video Recorder, etc. The solution supports two-way audio intercom, real-time video and messaging feature. In addition, a variety of door opening methods were also implemented: door opening via remote calling, door opening using access card, and remote door opening via APP. Additionally, all the equipment can be visualised and integrated in the Dahua DSS platform for centralised management, operation and maintenance. Moreover, the temperature in Nur-Sultan can reach up to negative 40 degrees in winter season. This requires high-performance outdoor devices featuring dust and water resistance, and explosion-roof capability. In response to this pressing challenge, Dahua apartment outdoor station VTO1210C-X-S1 and access ANPR camera ITC237-PW1B-IRZ that support wide working temperature were installed at the entrance of the apartment building for a more effective visitor and vehicle management. ANPR and IP cameras installed When a visitor arrives at the entrance of the apartment building and dials a resident’s room number through the Dahua apartment outdoor station, the camera installed at the entrance will synchronise the video with the visitor’s image captured in the resident’s indoor monitor. Once the visitor’s identity is confirmed, the resident just needs to press the button on the indoor monitor to open the door remotely. With Dahua app, users can even answer calls and open doors remotely when they are out for work or traveling. As for vehicles, Dahua access ANPR camera ITC237-PW1B-IRZ is designed for extreme temperature environments (temperature range of -40°C to +60°C). With built-in intelligent video analytics, the camera has the ability to detect and recognise moving vehicle's plate number within low speed. Vehicle tracking and identification For both approaching and departing vehicles, the access ANPR camera takes a snapshot of the number plate and vehicle overview picture, as well as records corresponding surveillance videos. By setting a whitelist, the camera can automatically control the barrier or gate to open if a plate number recorded in the whitelist has been recognised. The public areas including children's playground, fitness areas, as well as the lobby are covered by 2MP IR Mini Dome Network Camera IPC-HDBW4231E-ASE, 2MP and 3MP IR Mini-Bullet Network Camera. The Starlight Ultra-low Light Technology of IPC-HDBW4231E-ASE offers industry-leading light sensitivity, capturing colour details under low light condition up to 0.002lux. The camera uses a set of optical features to balance light throughout the scene, resulting in clear images in dark environments. Integrated management platform Dahua smart residential solution provides an integrated management platform for the personnel of BI-City Tokyo Dahua smart residential solution provides an integrated management platform for the management personnel of BI-City Tokyo. It assists in the remote and visual management of the property and improves the services and facilities they offer. Security guard at the entrance is not needed anymore to manage entering and exiting vehicles, which saves labor costs, reduces the waiting time of vehicles and improves traffic efficiency. In addition, the all-round monitoring of the public areas within BI-City Tokyo greatly improves the safety level of the entire community. The video intercom system of the building provides a variety of convenient door opening methods, enhancing the resident’s living experience. IP video intercom solution “We adopted analog solution in the first phase. From the second phase, we replaced all of analog system with Dahua’s IP video intercom solution. We hope that Dahua will help us complete the solution planning of the three, four, five, and six phases,” said Arman Lesbekov, General Manager of BI Group. Dahua Technology is an internationally renowned video surveillance and security solutions provider with more than 6000 professionals in their R&D team, dedicated to providing cutting-edge products in technologies like AI, IoT, Cloud services, video, cyber security, and software reliability with high quality and performance. Video surveillance systems expert Since 2014, Dahua has ranked second in the global video surveillance equipment market according to an IHS report, and in 2017 Dahua ranked third in the A&S International "Security 50". The company believes in investing and building strong R&D capabilities for new technology and innovation.
Comelit has worked closely with its Gold Partner, MRFS Group at Inspired Living’s flagship Impact House development, to ensure residents in upgraded apartments can experience seamless smart home automation in one all-encompassing solution. Set in Croydon London, Impact House has undergone an extensive programme of redevelopment from a largely vacant office building to create 197 contemporary one and two-bedroom micro-flats and 39 larger one, two and three-bedroom apartments, including four exclusive, larger duplex layouts. Comelit smart home automation solutions Comelit’s specialist SimpleHome system incorporates home automation, without compromising style Designed for modern, luxurious urban living, MRFS Group, who has worked closely with award winning Inspired Living on a number of projects from a security perspective, introduced Comelit’s specialist SimpleHome system to the top level apartments at Impact House to incorporate home automation, without compromising style. Adam Tokarski of Inspired Living, said “Impact House has been transformed into a light filled landmark setting for contemporary apartment living. Finished with high specifications throughout, we were keen to ensure the ground-breaking larger and duplex apartments offered the height of luxury.” Smart security Adam adds, “We turned to MRFS Group to advice on an integrated design to present new residents with smart security and home automation. On recommending Comelit’s SimpleHome we initially saw for ourselves its ability to control heating and lighting via the stylish door entry system and supporting app capability. Its flexible design allowed us to work with MRFS to create a bespoke solution for Impact House that was simple to use and finished in a sleek design.” Simplehome smart home automation system Simplehome is Comelit’s smart home automation system, which operates with door entry in one user-friendly integrated solution, providing homeowners with full control of their lighting, heating and ventilation. With an ability to programme schedules for up to seven days, Simplehome can be operated remotely using Comelit’s dedicated app, available via smartphone or tablet and connecting to a home router. Ross Wilkins, MRFS Group Director of Projects and Integration added, “When it came to door entry and incorporation of home automation to the 39 top-end apartments, systems had to be considered in line with the change of purpose to the building and how to coordinate installation with minimal cabling requirements." Door entry monitor Using the door entry monitor as a master control unit for Simplehome reduces the wall clutter within each apartment" He adds, “Using the door entry monitor as a master control unit for Simplehome significantly reduced the wall clutter within each apartment. This combined with Simplehome’s control equipment being din rail mountable and very space efficient appealed to Inspired Living, as it allowed maximum footprint to each apartment.” Chris Carroll, Comelit Business Development Manager concluded “Technology continues to play a significant role in our daily life and increasingly driving the demand towards home automation. This is where inspirational developers such as Inspired Living, with the support of our Gold Partner, MRFS Group, are leading the way by integrating facilities such as SimpleHome in apartment offerings." Easy installation He adds, “The professional installation, especially in redevelopment programmes such as Impact House, ensures homes can instantly benefit from the convenience and home control factors, without compromising on security or finishing design.”
Being a property management and home security service provider, DOM UK Ltd. considers specialised door security solutions for different premises such as holiday homes, serviced apartments and other temporary accommodations. By implemented keyless solutions on a rented property or serviced apartment provides effortless access granted by property managers and ease of control. Guests can also benefit as the last thing they want to worry about is looking after an extra set of keys. DOM Tapkey cloud-based smart locks DOM Tapkey, is a cloud-based smart lock, which diminishes the problem of remotely managing property access, including the expense and hassle of constant key exchanges, the disruption of early check-ins and overstays, and minimise the security risks of unauthorised access. A similar issue was put across to DOM UK by a popular AirBnB situated in Oxford. Pillow Talks are a specialist property management business based within Oxfordshire. Both Pillow Talks and their tenant, Ginger Video, who are renting premises for their business needs, wanted to replace their existing mechanical locks with an alternate, safe and secure digital locking solution. Allowing them full management and control of the premises. Digital locking system With DOM Tapkey, users can use the same ID on several smartphones and tablets simultaneously that works for temporary tenants or small business owners renting premise, allowing multiple access at any one time. DOM Tapkey is a revolutionary way to lock and unlock the doors to homes and offices The revolutionary digital locking system allows users to manage access and security of their home or office environment with the easy-to-use Tapkey app. They can add or remove users with smartphones and transponders on their smartphone conveniently. Whether at work or a meeting, it’s a quick and easy process. This locking system offers an innovative plug-and-play solution for all security needs. Home and Corporate Security National Sales Manager, DOM UK Ltd, Mr. Lloyd Chitty states “The project itself had been installed by one of our trusted partner and security expert, Oxford SMS (now J.Priest&Son), the tenant was highly impressed by the product and service provided by Mr. Jason Priest, they requested for a digital cylinder to be installed within their private home and labelled the locking cylinder as a new 21st Century system.” DOM Tapkey access control solution is more than just a digital door opener. It’s also a smart management tool that allows homeowners to remotely program electronic keys, send authorisations to other users, share access and receive event notifications. DOM Tapkey is a revolutionary way to lock and unlock the doors to homes and offices. Simply place the smartphone against the digital cylinder and avail instant access.
Your Homes Newcastle (YHN) manages more than 26,000 properties on behalf of Newcastle City Council. They are piloting an innovative fire detection system in partnership with OpenView Security Solutions, the UK’s largest privately-owned independent security company and a national supplier of fire, electrical and mechanical services to the public and private housing sector. MOBOTIX thermal imaging cameras have been installed in 3 multi-storey blocks across the city to continually monitor temperatures in the buildings’ bin chute rooms. The thermal cameras will send an alarm to OpenView’s central control centre and the fire service immediately if an unexpected heat pattern is detected. The early detection system provided by the OpenView now means that residents can be reassured of much faster response times from the fire service in the event of an incident, minimising the potential impact on occupants and their properties, so that they and their homes are far safer as a result. Risks and Challenges Ensuring safety of residents through early detection and prevention of potential fires To be able to react quickly to verify a fire situation Alerting the fire service within seconds of a potential fire so they can respond rapidly Keeping residents safe and minimising damage to property in the event of a fire The risk to lives and property caused by rapid spread of a fire in high-density apartment blocks Solution provided by MOBOTIX and OpenView MOBOTIX M16 thermal cameras installed in bin chute rooms of 3 YHN multi-storey blocks Thermal technology continuously monitors temperature, triggering an alarm if an unexpected heat pattern is detected Operators in OpenView’s central control room assess and monitor the situation Fire service instantly alerted ready for rapid response MOBOTIX cameras integrated into existing infrastructure with no disruption to residents Potential risk to lives and property minimised through early fire detection Installation of thermal imaging cameras YHN has installed thermal imaging cameras in 3 of its 45 multi-storey blocks across the cityYour Homes Newcastle (YHN) manages community and public housing on behalf of Newcastle City Council. Set up in 2004, the organisation oversees more than 26,000 properties for the council. With fire safety in tower blocks having been in the spotlight since the Grenfell Tower tragedy in 2017, YHN took the decision to pilot an innovative fire detection system. In a trial partnership with OpenView Security Solutions, the UK’s largest privately-owned independent security company and a national supplier of fire, electrical and mechanical services to the public and private housing sectors, YHN has installed thermal imaging cameras in 3 of its 45 multi-storey blocks across the city. “The tragic events at Grenfell Tower have undoubtedly put fire safety in multi-storey blocks under a microscope, but we have been trialling new measures in our multi-storey properties for some time,” says David Langhorne, YHN’s Assets and Development Director. ONVIF compliant thermal cameras OpenView Security designed and installed an early fire detection system using MOBOTIX dual M16 thermal cameras, featuring one thermal and one optical sensor. MOBOTIX thermal sensors measure minute differences in mid-wavelength infrared radiation emitted from an object or body based on its temperature, allowing them to pick up temperature differences of 0.05 of a degree within a temperature range of -40 to +550 degrees Celsius. The ONVIF compliant MOBOTIX cameras contain a powerful CPU that can deliver up to 3 video streams simultaneously The ONVIF compliant MOBOTIX cameras contain a powerful CPU that can deliver up to 3 video streams simultaneously and fulfil the H.264/ONVIF standard, making it easy to combine them with other systems to create unique solutions to real-world problems. By integrating the cameras into YHN’s existing infrastructure, which uses OpenView installed equipment, it was possible to implement the new system without any disruption to residents. Alerts central control room in case of fire Operators are able to monitor images from the thermal lens to pinpoint the exact location of hotspotsThe MOBOTIX M16 cameras were installed in bin chute rooms, where they continually monitor the temperature, sending an alert to the OpenView’s central control room instantly if an unexpected heat pattern is detected. Operators are then able to monitor images from the thermal lens to pinpoint the exact location of hotspots, such as smouldering fires, as well verify the situation via a live feed from the optical lens. An alarm is also raised with the fire service within seconds of a potential fire, making them ready to respond rapidly to a potential emergency situation. According to Andy Ward, Sales Director of OpenView Security Solutions, the innovative fire protection solution enables housing providers to ensure a safer environment for residents and minimise the incidence of false alarms: “It now forms part of our expanding portfolio of fire and life safety solutions, which is one of the fastest growing areas of our business, and consolidates our leading position in the public and private housing sectors.” Faster response times from fire service The early detection system provided by the OpenView now means that residents can be reassured of much faster response times from the fire service in the event of an incident, minimising the potential impact on occupants and their properties, ensuring that they and their homes are far safer as a result. We have wet and dry risers, central alarm systems, smoke alarm activated bin chute fire dampers and bin room sprinklers"“This trial system is one of many fire safety measures currently in place in the blocks we manage across the city. We also have wet and dry risers, central alarm systems, smoke alarm activated bin chute fire dampers and bin room sprinklers,” Langhorne explains. “We pride ourselves on being innovative, so it was an easy decision for us to test something that had not yet been adopted elsewhere,” he adds. Meeting requirements of integrator and end-users Frank Graham, MOBOTIX Regional Sales Manager UK & Benelux, said of the partnership with YHN and OpenView: “We are very happy to be working so closely with both YHN and OpenView in the development and provision of an innovative solution for such a serious issue. “MOBOTIX cameras have inbuilt intelligence to meet all the requirements of integrator and end-users alike and we look forward to a longstanding and fruitful partnership with both organisations moving forward.”
Round table discussion
Driven by technology developments such as voice recognition, smart devices and the Internet of Things, our homes are getting “smarter” all the time. Increasingly, we expect our residential environments to be responsive to our voice commands, whether we are adjusting a thermostat, turning on a light, or lowering the window shade. Smarter home integration yields new opportunities and challenges for home security, too, which contributes an element of safety and protection to the convenience aspects of smart homes. We asked this week’s Expert Panel Roundtable: How are new smart home systems impacting security?
Our Expert Panel is an opinionated group on a wide variety of topics, and we are dedicated to providing a useful and flexible forum to share those opinions. This week, our panelists address a range of opinions about several self-selected topics, culled from the large number of Expert Panelist responses we have collected in the last year. In this Expert Panel Roundtable article, we will share these varied and insightful responses to ensure they are not lost to posterity!
Video cameras are everywhere, and hundreds more are installed every day. Our society appears to be reaching a point of perpetual surveillance. It certainly feels as if we are always being watched even though it is not yet the case. But as cameras are becoming more common than ever, we are also entering a new era of privacy concerns and sensitivities, as evidenced by GDPR and other such initiatives. We presented this quandary to this week’s Expert Panel Roundtable: Surveillance cameras can go anywhere, right? Where is it “not OK?”
Home Security Systems: Manufacturers & Suppliers
Reducing the cost of video surveillance system deployment and operationDownload
RFID and smartphone readers in physical access controlDownload
Access control & intelligent vehicle screeningDownload
Genetec to host its first virtual tradeshow Connect’DX 2020 to connect with physical security professionals