The National Security Inspectorate (NSI), the UK’s global independent certification body specialising in the security and fire safety sector, is delighted to announce it has been granted accreditation by the United Kingdom Accreditation Service (UKAS) for BS EN ISO 45001:2018 - the world’s first International Standard for occupational health and safety (OH&S), replacing the British Standard OHSAS 18001. Workplace health and safety Health and safety in the workplace are of param...
All schools and universities need to address three different levels of security when considering access control. The first level is the least vulnerable of the three and concerns the perimeter entry and exit points. Here, incorporating some level of electronic access control should be a consideration, whether that is a combination of electronic and mechanical door hardware, or a complete electronic solution. An electromechanical solution, such as electric strikes, can be beneficial in the effec...
Informa Markets is delighted to announce further growth for the 2019 edition of IFSEC International, FIREX International, Safety & Health Expo and Facilities Show. The shows demonstrated notable visitor growth, representing 39,188 unique visitors – including thousands of international visitors from 128 countries – boasting an overall combined budget of £45.7 billion. Visitors from 117 different countries IFSEC International welcomed a total of 34,756 visitors, seeing grow...
Kingdom Services Group pledges their support for the London Mayor’s Women’s Night Safety Charter. Launched by the Mayor’s Night Czar, Amy Lamé, it aims to make London a city where all women feel confident and welcome at night. Women’s night safety It is asking businesses who operate during the night to sign-up to some simple pledges including: Nominate a champion to actively promote women’s night safety Demonstrate to staff and customers that we take wo...
Abloy UK launches a new CPD training course approved by RIBA, entitled ‘Digital Transformation in Physical Security’, which attendees can complete to achieve double CPD points. This course provides insight into the disruptive world of digital technology, and how it’s impacting on conventional physical security with the introduction of mechatronic locks and keys. Delegates will learn how the technology can be deployed to achieve an innovative, integrated and future-proof lockin...
The Spanish video door entry systems brand had advanced us that 2019 would be the year of connectivity. And they’re truly making it happen: Fermax announces the launch of their new DUOX monitors with WiFi connectivity. And with them comes the ability to answer calls and open the door from a mobile device (smartphone or tablet). True to their commitment to make the best technology available to the mainstream market, Fermax releases the DUOX VEO WiFi and DUOX VEO-XS WiFi monitors with integ...
Security 101, one of the nation’s fastest growing security integrators, continues to expand nationally with the addition of a new office in the San Francisco Bay Area. The office will serve San Francisco and the surrounding metropolitan area, and will engineer, install, operate, monitor, manage and maintain integrated security solutions for local small, midmarket and enterprise business customers. Local tech companies Veteran entrepreneur Rob Chamberlin is the latest franchise owner to join the team at Security 101. Over the past 15 years Chamberlin has founded and operated two successful technology companies – starting True Wireless in 2004 and DataXoom in 2012. He helped build True Wireless into one of the nation’s largest value-added wireless resellers in the U.S. Chamberlin has also advised local tech companies on marketing, PR and business development The company appeared on the San Francisco Business Times ‘Top 100 Fastest Growing Private Companies’ list and the Inc. 5000. He continues to serve on the board of directors for DataXoom, a mobile virtual network operator. In addition to operating his businesses, Chamberlin has also advised local tech companies on marketing, PR and business development. Fast-paced market “I believe we are off to an excellent start with a winning combination here in the Bay Area,” said Chamberlin. “I am very familiar with the ins and outs of the local business climate, and Security 101 corporate has shown us that they have the technology know-how and operational support to help make this office a huge success.” Security 101 has been interested in opening an office in the San Francisco Bay Area for some time now, according to Steve Crespo, Security 101 chief executive officer. “It’s undisputedly the tech capital of the world and our corporate skill set fits that fast-paced market perfectly,” he said. “We have been looking for the right person to lead our efforts in the Bay Area, and we believe we have found that person in Rob.”
Hikvision, the global supplier of innovative video surveillance products and solutions, has announced that IPS Intelligent Video Analytics is the first company to join the Hikvision Embedded Open Platform (HEOP) program. Through HEOP, IPS will upload its cutting-edge analytics modules to Hikvision 5-Series Network Cameras. The global HEOP program enables third-party providers to develop their own applications and install them directly onto Hikvision cameras. This brings a greater variety of intelligent functionality directly to customers, while development partners can benefit from Hikvision’s global reach. Five camera-based analytics modules Through HEOP, IPS is embedding five analytics modules into Hikvision 5-Series Network CamerasIPS Intelligent Video Analytics has decades of analytics expertise, and has developed a wealth of advanced analytics functionality. Through HEOP, IPS is embedding five analytics modules into Hikvision 5-Series Network Cameras: Motion Detection, Sabotage Detection, Intrusion Detection, Loitering Detection and Indoor Detection. Motion Detection This intelligent video analytics module offers real-time alerts when objects are seen to move within predefined areas. Sabotage Detection Sabotage Detection alerts users in real-time when attempts are made to tamper with the camera (e.g. if the camera is covered, redirected, sprayed or blinded). Intrusion Detection Intrusion Detection delivers real-time alerts in the event of an intruder entering a secured outdoor area. Loitering Detection This module delivers real-time alerts if individuals are loitering in monitored areas. Indoor Detection The Indoor Detection module alerts users in real-time in the event of intruders entering secured indoor areas. Combining DarkFighter low-light surveillance Embedding these modules into the cameras means there is no need for additional servers, which saves money for Hikvision customers and increases flexibility in solutions architecture design. One module can be operated per installed camera, and the data can be viewed easily on a web browser. The cameras are ideal for anywhere where 24-hour colourful images are needed The Hikvision 5-Series Network Cameras are already impressive, combining DarkFighter low-light surveillance with high definition recognition for the first time. Improved codec technology also boosts transmission efficiency. The cameras are ideal for anywhere where 24-hour colourful images are needed, from streets and shopping malls to office buildings. Cost-effective security solutions Jens Berthelsen, Global Partner Alliance Manager at Hikvision says, “We’re excited that IPS has become our very first partner for the HEOP program. We’re looking forward to seeing how their functionality can help our customers extract new value from our Hikvision 5-Series Network Cameras, while helping them to build even more streamlined, cost-effective security solutions.” Alain H. Benoit, Head of Marketing and Sales at IPS says, “The HEOP platform design makes it incredibly easy to integrate our video analytics into the Hikvision cameras. This integration provides customers with an advanced solution when it comes to real-time detection of suspicious objects or events.” Hikvision will be showcasing the IPS HEOP solution at IFSEC International on 18-20 June 2019, at the Hikvision stand IF1530.
Videx, a manufacturer and supplier in access control and door entry kits, has added new features and functionality to its GSMPRO intercom system that provides users with much greater freedom and security. The GSMPRO, which is now expandable to an eight-door access control system, enables people to answer calls to their front door or gate from their mobile phone or landline, so they never have to miss that important visitor and are made aware of who has visited even when they are not there. The GSMPRO is now available with an integrated back lit coded keypad, with up to 400 access codes and 32 temporary codes, which can be programmed to expire after a number of hours, to meet all your access control needs. Codes can also be programmed via PC software and remotely via SMS, enabling greater flexibility. A new app is also available for both Android and iOS which simplifies the process of sending SMS messages. Optimum access control for organisations It's an eight-door access control system, with the ability to add up to seven extra keypad or proximity access entrances"Commenting on the new features, Neil Thomas, National Sales Manager at Videx UK, said: “Our new generation GSMPRO now boasts many more features which makes it an ideal access control choice for a greater range of businesses and organisations. “For example, it now has free access time bands enabling users to set up to 10 time periods where the entrance is held open, for specific hours of the day and on specific days of the week, which makes it perfect for housing associations, warehouses and offices. It’s also now an eight-door access control system, with the ability to add up to seven extra keypad or proximity access entrances. Additional entrances connect back to the GSMPRO via an RS485 bus using standard CAT5 cable.” Many of the new features have been the result of special requests from customers which have been found to be good additions to the system and have allowed the GSM range to be used on installations with complex requirements. Viewing events in real time What’s also useful is that alerts can be programmed, where an email will be sent should that alert be triggered"Neil continued: “A great new feature is that the system now carries a new remote event log that can be accessed online, allowing events to be viewed in real time, on the move via a phone, tablet/laptop. It's a great security feature because it’s where a record is kept of calls, gate/door openings and much more. “What’s also useful is that alerts can be programmed, where an email will be sent should that alert be triggered. For example, if the gate or door is opened out of normal hours – any unusual activity is flagged.” There are several new programming commands too, included to make the system very easy to set up and simple to use. For example, it is now possible to program all telephone numbers (primary and divert numbers) of an apartment in a single SMS message and program up to five dial to open numbers in a single SMS.
Redrock Biometrics, a provider of palm-based biometrics for authentication and identification, announces the official launch of their breakthrough identification solution – PalmID-X at the exclusive invitation-only Finovate Spring 2019. PalmID-X expands the applicability of biometric identification to large groups of people, creating a basis for seamless services and transactions without physical tokens. “Identification is much more challenging task than authentication. Most biometric modalities do not have sufficient accuracy for identifying a person in a group larger than a thousand,” says Redrock Biometrics’ co-founder Lenny Kontsevich. “Palm biometrics is different. It allows to raise the limit more than tenfold: from a thousand to tens of thousands.” Match palm signatures Using standard RGB camera and/or infrared camera, PalmID-X captures palm prints and/or subdermal veins to produce a highly unique palm signature. Proprietary PalmID® algorithms match palm signatures for wide range of palm positions, orientations, and illumination conditions. The SaaS component of PalmID-X is capable to perform matching of a newly captured palm signature with tens of thousands of signatures stored in its database in a fraction of a second. PalmID-X is capable to make these fobs obsolete once and forever by checking me using my palm" “A dramatic expansion of the group size, provided by PalmID-X service, opens new exciting applications for identification. Every day I carry two RFID fobs: one for a large public garage and another for an office building. PalmID-X is capable to make these fobs obsolete once and forever by checking me using my palm,” says the company CEO and co-founder Hua Yang. Face biometrics “Or, for example, frequent shoppers of a supermarket will be able to pay at checkout by mere showing palm to a payment terminal. There is no more need to carry credit cards or cash. Once you register your palm in the system, you hold your identity literally in the palm of your hand.” PalmID-X matching algorithms transcend palm matching; they can combine face biometrics, location, and text metadata to narrow down the search. Biometric data are securely stored in the cloud in scrambled and anonymised form. Biometric matching can be performed without the need to ever decrypt the data. There is no way for a hacker to steal user records or to recover palm images.
Manchester-based security tech scale-up, Broadstone, is celebrating unprecedented growth as it reports a 300% increase in revenue in the past five months and a 700% increase in its user community in the past six months (up from 2,500 users in October 2018 to 20,000 users this month). They predict that transactions via their platform (people looking for temporary work) will be in excess of £1m per month by 2020. As a result, the high growth firm is looking to expand its headcount by 50% over the next three months, as it enters a period of major fundraising and active investment. To support its rapid growth and enable further scalability, Broadstone is also moving to new, state-of-the-art premises at The Garages in Allied London’s XYZ building in Spinningfields, Manchester. Accelerate growth strategy Moving to The Garages in the XYZ building will ensure we are well positioned to continue to grow at pace" Tom Pickersgill, founder and CEO, said: “Since we launched just over 12 months ago, we’ve experienced incredible success, from securing contracts with some of the UK’s major corporations to growing month-on-month in every aspect of our business. And our future plans are even more ambitious, as we look to undertake a Series A fundraise later in the year to accelerate our growth strategy both here in the UK.” “Moving to The Garages in the XYZ building will ensure we are well positioned to continue to grow at pace, while providing a high spec environment for our valued team. Being part of the Allied London portfolio provides the flexibility we need as a high growth scale up, and means we are able to double or even triple headcount without any major disruption to our office space.” Highly streamlined process Launched in January 2018 by founders Tom Pickersgill, James Doyle and Nick Groves, Broadstone is successfully challenging the archaic temporary staffing market within the regulated services industry, currently focused on the security sector. Tom says “The worker landscape has changed dramatically over the past decade. More people are looking for work that fits around their life, yet traditional recruiters and bricks and mortar staffing agencies have not adapted to this and tech giants like Uber and Deliveroo are reaping the rewards of engaging with these labour pools as a result.” Our unique labour-as-a-service approach is democratising recruitment" “Our unique labour-as-a-service approach is democratising recruitment; providing companies with much needed instant access to a pool of verified and vetted workers, and providing candidates with access to fair and flexible temporary work, resulting in a fast and highly streamlined process.” Vast user community Broadstone launched their InstantPay feature late last year – which enables workers to instantly draw down on their pay. They have seen a 55% increase in uptake in the past three months, reinforcing the firm’s belief that handing increased control and flexibility to the employee is the future of the workforce. In the next 12 months, Broadstone predicts its transactions to be in excess of £1m per month with a vast user community of 40,000 people looking for temporary work via their platform.
TRISAT, a British company specialising in the protection of people and assets, launches the B L AID+ Ballistic Advanced Incident Defence System. The wearable first aid and trauma pack helps to mitigate the risks to citizen first responders from shootings, stabbings and blast shrapnel. The B L AID+ pack is accompanied by a comprehensive practical led course and blended e-learning to provide essential advice on how to stay safe and administer treatment. Catastrophic trauma kit Tremaine Kent, Director of Trisat states: “It is human nature to want to help other people in trouble in emergency situations, but as testimonies in the recent inquest into the London Bridge attacks of 2017 have shown, ‘good samaritans’ can themselves become victims. We have developed the B L AID+ system to give first responders and workplace first aiders enhanced protection to confidently and effectively treat casualties during a serious incident.” The B L AID+ system is constructed of 100% DuPont™ Kevlar® ballistic and stab protection The B L AID+ system is constructed of 100% DuPont™ Kevlar® ballistic and stab protection (complying with NIJ0101.04/IIIA, STANAG 2920 V50.580m/s and KR2/SP2 knife and spike protection standards) and 100% MicrAgard™ PLUS material for infection control. It features a catastrophic trauma kit, a holistic and effective system to stop lethal bleeds in an emergency and a medium BS8599-1 first aid kit to treat up to 25 people in high-risk workplaces. Personal attack alarm system For added flexibility, the B L AID+ system also features a personal respirator for self-rescue during emergencies involving hazardous smoke and fumes, along with a VizShock personal attack alarm system that uses a multi-frequency red and blue pulse to pause and deter an assailant. Tremaine adds: “Terrorist attacks are an obvious use for the B L AID+ system, but knife crime is an even broader threat with 100 people fatally stabbed in UK in 2019 so far. It is vital that the first people on the scene have access to protection as well as the right equipment and training, in order to treat the injured, without putting themselves at further risk.” The B L AID+ system and practical led course is highly suitable for use in: offices, schools, shops, pubs, entertainment venues and anywhere else where people gather. It is Ideal for first responders, corporate first aiders, security personnel, public facing lone workers, aid workers, journalists and anyone travelling to volatile areas.
Today’s security leaders encounter many challenges. They have to operate with reduced budgets and face challenging and evolving risks on a daily basis. Security leaders are often ignored and only called upon when needed or in disaster situations. Many don’t have an ongoing relationship with the C-suite because the C-suite doesn’t understand the value they bring to the whole business. In order to resolve these challenges, a security leader can apply a risk-based approach to their security program. According to dictionary.com, risk is “exposure to the chance of injury or loss; a hazard or dangerous chance”. Risk is broader than a security concern and involves the entire business. Through utilising a 3R model - considering resources, risks and resolutions - a security leader can evaluate the output from the model to build the foundation of a strong plan. This allows the leader to make security decisions based on a quantified risk measure. A business determines what resources it wants to protect, what risks it needs to protect the resources from and what resolutions it can put in place to mitigate the risk. Decisions are based on measurable evidence. Free online risk assessment tools are available to provide a fast, easy way to determine an organisation's basic security risks through an investigative approach The 3 Rs The first step in the 3R model is to figure out what resources need protection. This could be physical - such as buildings, critical infrastructure or valuable equipment, knowledge-based - such as intellectual property, or organisational - such as people or governance structure. Understanding the business will help the security leader develop a list of critical elements. Look for tangible resources such as buildings and machinery, and intangible resources like reputation, knowledge and processes. Second, determine what the resources need to be protected from. Anything that threatens harm to the organisation, its mission, its employees, customers, partners, its operations or its reputation could be at risk. These can include contextual risks (workplace safety or natural disasters), criminal risks (theft or cybercrime) or business risks (compliance or legal issues). Anything that threatens harm to the organisation, its mission, its employees, customers, partners, its operations or its reputation could be at riskFree online risk assessment tools are available to provide a fast, easy way to determine an organisation's basic security risks through an investigative approach. The tools ask several questions and determine risk based on an organisation’s location and the answers provided. Security leaders can also work with security companies and consultants that offer risk assessments to determine their company’s needs, and then offer solutions based on that assessment. The third objective is to determine how businesses can best protect the identified resource. The last of the 3 Rs - resolutions - are those security activities that enable the business to mitigate the impact of security risks. Resolutions can potentially prevent a security incident from occurring, contain the impact to resources if an event does occur and also assist the organisation in recovering from an impact more quickly or easily. The first step in the 3R model is to figure out what resources need protection, this could physical such as buildings or critical infrastructure The path forward Understanding what risks a business faces in totality provides an opportunity for the security leader to collaborate with other department heads. This gives security leaders an opportunity to engage with functions outside their norm as well as a chance to demonstrate their subject matter expertise. A risk-based approach also helps security leaders fully understand an organisation’s needs and concerns, which they can communicate to the C-suite to help them make better business decisions. Metrics can also help business leaders understand the cost/benefit of resolutions C-suite and executives help define an acceptable level of security risk tolerance to resources and make quality, educated decisions about mitigating security risks. Through collaborating with security leaders using a risk-based approach and the 3R model, metrics and reports show the impact of security expenses, and there is a transparent view of security risk. The final decision about how to mitigate and resolve risks is up to the business owner of the resource and the risk stakeholders. To obtain funding, show the risk and value of resources exposed to potential impact. Then present the recommended resolution that reduces the potential level of impact and the associated cost benefit savings. By providing this information, security leaders can ensure that the business owners can make an educated decision. Measuring success A risk-based approach aligns the security mission with the organisation’s mission. Security leaders should have these conversations with their business leaders on a regular basis. Understanding the thresholds of risk tolerance and showing when incidents or activities are trending outside of acceptable boundaries will help business leaders make educated decisions. The 3R model also helps a business to track occurrences, quantify the direct and ancillary impact and make continuous adjustments to the security program Determining a baseline of acceptance gives a foundation for security leaders to point out when the organisation is not meeting its own requirements. Metrics can also help business leaders understand the cost/benefit of resolutions and demonstrate when costs may be trending outside of acceptable boundaries. The 3R model also helps a business to track occurrences, quantify the direct and ancillary impact and make continuous adjustments to the security program. It is important to note that this process is not stagnant, and needs to be constantly revisited. Examining risks, resources and resolutions in a systematic way will help security leaders understand what they are protecting Defining risks and vulnerabilities Continuous conversations using the 3R model also help business leaders understand what security risks could interfere with meeting business objectives. It also aligns the total cost of ownership for the security program with the business value of the resources at risk.The approach puts the security risk decisions in the hands of the ones impacted by those risks And it defines the security role as risk management, not just task management. The approach puts the security risk decisions in the hands of the ones impacted by those risks…the “owners” of the resources. Examining risks, resources and resolutions in a systematic way will help security leaders understand what they are protecting, what they are protecting it from, and how they can help prevent, contain or recover against a specific risk. Followers of this approach are in a better position to ask for funding because they can clearly define and quantify risks and vulnerabilities. Applying these principles will equip security leaders with the knowledge needed to have better dialogue with colleagues in other departments, encouraging more proactive discussions about security.
There’s only so much a corporation can do to counteract the threat of a major incident. You can ask everyone to be vigilant and to report anything suspicious, but you cannot stop someone intent on deliberately starting a fire, threatening a work colleague with a knife or something much worse. And of course, most businesses recognise that even routine events – such as burst pipes, IT system failures, extreme weather event or power outages – can have significant consequences unless they are quickly brought under control. Training security officers Governments and organisations across the world are increasingly encouraging businesses to re-assess risks and to plan for and conduct drills for major emergencies. This is driving different agencies and companies to invest in new skills, resources and systems, and encouraging businesses to routinely re-evaluate their emergency response strategies. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents For example: UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents, as part of the UK government’s Action Counter Terrorism programme. And organisations including the Association of University Chief Security Officers (AUCSO) and Higher Education Business Continuity Network (HEBCoN) are developing customised training for their members to improve their own response and business continuity plans. Mass notifications systems Whether an organisation is facing a terrorist attack or a severe weather event, follow up reports consistently identify that the same types of challenges are common to all crisis situations, with similar errors often occurring again and again. Typically, these are centred on three key areas: poor communications, fractured command and control structures, and delayed deployment of resources. Communications skills and technologies clearly play a pivotal role in how effective an organisation is in responding to major incidents, particularly when it comes to assessing the situation and its implications, moving people towards safety and providing updates as an incident unfolds. However, when an organisation is considering its technology options, emergency response and mass notification systems (MNS) are often touted as the ideal platform to deliver all the required critical communications and ongoing updates. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents Emergency notification system All the incident reporting, command and control, and communications functions have been brought together on a single platform But, if an organisation does not know exactly where all its staff or students are, and it cannot see the location and availability of its first responders and other emergency coordinators relative to them and the incident, then how useful is it to send a top-down alert to everyone? And what about fast moving or multi-centre incidents, where previously agreed evacuation procedures, recommended actions or mustering points may need to change if an incident takes an unexpected turn? Many organisations may have been lulled into believing that an emergency notification system will allow them to confidently handle all the communications aspects of virtually any crisis. In reality, too many businesses are still unaware that there are now much more sophisticated and proven technologies where all the incident reporting, command and control, and communications functions have been brought together on a single platform. Using live map tracking The benefit of using these advanced and more integrated approaches – often categorised as mobile distributed command and control systems – is that they enable faster and better decision making in a crisis using real-time feedback and two-way dialogue with those closest to the emergency. And they avoid the risks of any potential delays, miscommunications or mistakes that can happen when an organisation is under pressure to respond and often switching between multiple systems. Leading universities and multi-national corporations are already using new mobile/web-enabled platforms to improve their incident response These next generation emergency management platforms have been specifically designed to enable real-time mapping of an organisation’s security assets and its users on a single screen and to fully integrate it with a highly targeted geo-fenced notification capability. The mass notification aspect of the system can then be used to advise specific groups on the best actions to take at their location as an incident develops. The use of live map tracking enables real time mapping of an organisation's security assets Segmented messaging Many leading universities and multi-national corporations are already using these new mobile/web-enabled platforms to plan, manage and improve their incident response, leading to 50% faster reactions and more positive outcomes.During a crisis, users can receive push notifications so the security centre can immediately see their exact location and advise them accordingly The systems have been widely adopted within the higher-education sector, but they are equally applicable to any large company with multiple international sites or those situated in research or corporate campuses where the bulk of assets and people are based in one or more key locations. Typically, systems provide users with a smartphone app that they can use to call for immediate emergency or first aid support when at work, or to report something suspicious which could prevent an apparently minor incident from escalating into a full-scale emergency. During a crisis, users can receive push notifications, SMS and E-mails asking them to open the app if they are not already logged in, so the security centre can immediately see their exact location and advise them accordingly. Supporting dispersed mustering Now that communications can be more nimble, responsive and flexible this can support the increasing numbers of planners are recognising the advantages of dispersed mustering. This is a strategy that has been developed to reduce the risk of secondary attacks on unprotected people complying with instructions to evacuate from premises and gather in what are, effectively, exposed locations. It is now acknowledged that evacuees waiting outside for any length of time are more vulnerable to targeted attacks or to injury, from flying glass for example. With dispersed mustering – a strategy made more effective by these new mobile distributed command and control systems - a building’s occupants can be advised not to go outside, but to move to known safe internal locations. People in each specific area can then be kept regularly updated. Many corporations are now using new mobile/web-enabled platforms to improve their incident response Coordination between response agencies The software platforms can be integrated with an organisation’s fixed security infrastructure to take real-time sharing of information First responders are permanently logged in, so the emergency operations centre can see their exact locations in real-time and can advise what actions to take in mustering people or in setting up and protecting security cordons. Bringing everything together on one platform, with real-time feedback and in a fully integrated system also removes what is often seen as the weakest communication link in managing any major incident: the need to rely on conventional two-way radio as the sole means of communication between the command and control centre and its first responders and other team members on the ground. The software platforms can be integrated with an organisation’s fixed security infrastructure to take real-time sharing of information to a new level for improved collaboration, coordination and communications between users, the incident management team and external agencies. Improving emergency response strategies One of the most powerful features of some of these new systems is the ability to record and view all alerts, responses and the detailed conversations between first responders, emergency coordinators and other parties. This allows the systems to be used to simulate major incidents involving inputs from the emergency services and other key agencies and to ensure the organisation’s crisis management plans have been fully tested against a range of possible incident scenarios.
It had been a particularly slow night. The plant security guard had just made his rounds on this Sunday evening shift. As soon as he passed the weighing scales, he could enter the guard shack and get off his feet. Challenging a curious incident However, on this night, he noticed the waste vendor’s truck sitting half on and half off the scale. He stopped dead in his tracks to see if the truck would back up and completely sit on the scale. It never did. The observant guard walked up to the truck and challenged the driver who seemed surprised. “Hey, you’re not weighing your truck properly.” The driver fumbled for a response before replying, “Sorry, I was on the phone with a friend. I didn’t notice it.” But this security guard had the presence of mind to demand the driver’s phone. The driver was caught off guard and surrendered the phone. The guard then pulled up the most recent incoming/outgoing calls and saw no calls during the last 30 minutes. “I don’t think so.” “You don’t think so what?” The security guard was frank, “You haven’t used this phone in over half an hour.” The truck driver sheepishly acknowledged the fact. It was decided to install CCTV covering the weighing area and scales – no easy feat due to poor lighting Preventing crime as it happens Knowing the driver was lying, the security guard ordered the truck back on the scale for a correct weighing and advised the driver that he would report the incident. The security guard wrote up his report and handed it off to his supervisor who, in turn, contacted the local corporate investigator. This investigator was soon on the phone with his boss at corporate headquarters on the other side of the world. Together with Security, they decided to install CCTV covering the weighing area and scales – no easy feat due to poor lighting. However, once completed, they waited. They would not have to wait long. For the next two months, the waste vendor trucks, filled to the brim with production waste, black-and-white paper and other waste products from the plant, would stop on the scale only for a moment and then drive the front half of the truck off the scale for weighing. It was obvious that the vendor was cheating the company by only paying for half the waste. After two months, it was decided to catch the next cheating driver “en flagrante.” Sure enough, the next truck went half on and half off the scale and was weighed. Security then asked the unsuspecting driver to park his truck and invited him inside the building to talk to a supervisor. The driver signed an incriminating statement about the scheme and his role therein. They sent him on his way asking him to keep it quiet Waiting for the driver in a large office was the local investigator and his close friend, the Head of Security. After a difficult interview, the driver admitted to cheating on the scales over a two-year period—he claimed that some of the scale cheating was done at the direction of the vendor’s management, while some of it he did himself by “ripping off” the vendor—which he acknowledged was dangerous. Working with authorities The driver signed an incriminating statement about the scheme and his role therein. They sent him on his way asking him to keep it quiet—they would see what they could do for him later on. In the meantime, Corporate Investigations had received a due diligence report on the vendor company which contained disturbing news—the company and its managers were associated with a countrywide waste management mafia. The report suggested that the vendor had a reputation for thefts and involvement in numerous lawsuits regarding thefts and embezzlement. Shockingly, no prior due diligence had ever been conducted on the vendor. Fortunately, the plant’s finance and audit team had maintained good records over the past 5 years and were able to re-construct the amount of waste going out the plant door and the amounts being claimed and paid for by the vendor. The discrepancy and loss stood at a multi-million dollar figure. After consulting with the local police authorities and company lawyers, it was decided to pursue a civil case against the vendor. Pursuing legal action The regional lawyer, the Head of Investigations, the Head of Security and the CFO invited the vendor to discuss the problem. Some of the evidence was shown to the vendor’s CEO who became indignant and, in order to save face, promised to fire the truck drivers and to repay any losses for the last two months. Inter-dependent entities - security, investigations, finance/audit and legal - combined their resources and agendas to form a unified front That was not enough for the company and a protracted legal battle ensued which lasted several years and resulted in the vendor’s paying almost the entire amount in instalments. The vendor was dropped from the contract and internal controls strengthened—the only plant employee dealing with the waste issue left the company and was replaced by two individuals. The plant also began paying more attention to the waste process and less to the production side. Several “lessons learned” come to mind. First, the tripwire came in the person of an astute and well-trained security guard who exhibited some of the best characteristics you want to see from men and women in that profession. The Security Department was also adept at installing the CCTV and capturing the fraud live on videotape. But a far greater lesson was learned—of what can happen when inter-dependent entities (security, investigations, finance/audit and legal) within a company combine their resources and agendas to form a unified front. The results speak for themselves.
A complex set of biological, psychological, sociological, contextual and environmental factors are involved when a perpetrator decides to commit an act of workplace violence. In many cases, the perpetrator doesn’t really want to become violent; rather, they are seeking to achieve an outcome and mistakenly believe violence is their only option. An underused approach to preventing workplace violence is to consider the issue from the perspective of the instigator, to seek to understand their grievances, and to suggest alternative solutions, says James Cawood, President of Factor One Inc. “It’s helpful to consider their perspective at a point of time, and how do I use that information in a way that explores the issues and influences them to seek other means of achieving their goals without violence?” suggests Cawood. Preventing workplace violence An underused approach to preventing workplace violence is to consider the issue from the perspective of the instigator Factor One specialises in violence risk management, threat assessment, behavioural analysis, security consulting and investigations. Cawood will present his insights into preventing workplace violence in a session titled “Workplace Violence Interventions: The Instigator’s Perception Matters” during GSX 2018 in Las Vegas, 23 September. Intervening and seeking to understand the instigator’s viewpoint can direct them away from violence. Often, diffusing a situation can prevent tragedy. Delaying a violent act is a means of prevention, given that the instigator might not reach the same level of stress again. Cawood says several recent examples of workplace violence illustrate the importance of identifying behavioural precursors and intervening. It is difficult to quantify the benefits of such an approach, since no one is keeping statistics on incident that were successfully diverted, he says. Reaching a mutually agreeable solution “Accommodation and appeasement often won’t serve the problem,” says Cawood. “Instead of projecting our needs on what would be effective for us, we must really understand what matters to them and what we are able to do to solve the problem. “It’s about listening and reflecting back to reach a mutual agreement of their perspective of what matters,” he says. “Now we can talk about what’s possible or not. Is there something concrete I can do that is within the rules? Just being heard in depth is a de-escalator of violence.” It’s the same methodology used by hostage negotiators: Listen, reflect back, and come to a mutually agreeable solution. Giving a troubled employee a severance package – money – might not address their underlying complaints For example, giving a troubled employee a severance package – money – might not address their underlying complaints. “We may not have solved the underlying problem as they perceive it,” says Cawood. “They may feel disrespected or picked on. There may be an underlying mental condition, such as paranoia, or a grandiose sense of self-worth, underlying filters that have nothing to do with money.” GSX networking and education GSX is the new branding for ASIS International’s trade show, attended by more than 22,000 worldwide security professionals Global Security Exchange (GSX) is the new branding for ASIS International’s annual conference and trade show, attended by more than 22,000 security professionals from 100-plus countries. Cawood’s session will be 24 September from 2:15 to 3:30 p.m. “My purpose is to hone in on an area of workplace violence that is often ignored,” says Cawood. Cawood started out in law enforcement in the 1970s and transitioned to security in the 1980s. His credentials are typical of the high level of speakers presenting at GSX 2018: He holds a Master’s Degree in Forensic Psychology, and a Doctorate in Psychology, is a Certified Threat Manager (CTM), and has successfully assessed and managed more than 5,000 violence-related cases. He is the former Association President of the Association of Threat Assessment Professionals (ATAP) and currently the Vice-Chair of the Certified Threat Manager program for ATAP. Cawood has written extensively on the topic of violence risk assessment, and co-authored a book, Violence Assessment and Intervention: The Practitioner's Handbook. Cawood has been active in ASIS International since the 1980s and sees value in attending GSX 2018. “People from all over the world are coming and being exposed to a common set of topics to use as jump-off points for additional conversations. People from all types of experiences and exposures will be providing information through those lenses.” Knowledge gained from GSX provides a “real chance to drink from a fire hose” and get a deeper understanding of a range of topics. The relationships and networking are another benefit: “Nothing is more powerful than knowing someone face-to-face,” he adds.
Security is more-than-ever linked to consumer electronics, especially in the residential/smart home market. CES 2018 in Las Vegas is therefore brimming with news that will have a direct impact on the security market, today and especially looking into the future. Products for the future of security CES is a giant trade show for consumer electronics with 2.75 million net square feet of exhibitor space and featuring more than 3,900 exhibitors, including 900 startups - in contrast, ISC West has some 1,000 exhibitors. During the week-long show welcoming 170,000-plus attendees from 150 countries, more than 20,000 new products are being launched. The products incorporate ingredient technologies such as artificial intelligence and 5G that will also be familiar elements as the future of the security industry unfolds. Familiar players at security shows also have a presence at CES, and many consumer technologies on display offer a glimpse of what’s ahead for security The areas of consumer electronics and security are closely intertwined. For example, Apple recently expanded near-field communication (NFC) support to include the NDEF (NFC Data Exchange Format), which will likely accelerate the adoption of smartphones for access control credentialing. In another recent development, Amazon acquired Blink, a home security camera startup that offers wireless home security systems. The acquisition aligns with Amazon’s effort to offer more home devices. Key security technologies at CES 2018 Familiar players at security shows also have a presence at CES. For example, Bosch is highlighting its “Simply. Connected” portfolio of smart city technology to transform security as well as urban mobility, air quality and energy efficiency. Many consumer technologies on display offer a glimpse of what’s ahead for security. Are Panasonic’s 4K OLEDs with HDR10+ format or Sony’s A8F OLED televisions a preview of the future of security control room monitors? At CES, Johnson Controls is announcing support for Apple HomeKit now offered in their DSC iotega wireless security and automation solution. Consumers can manage both their security system and also other home automation abilities using Apple’s Home app, or Siri on their iPhone, iPad or Apple Watch. Interlogix is announcing new features and components of its UltraSync SmartHome system, including hands-free voice control, high-definition cameras, an LTE cellular module and soon-to-be-released doorbell camera. The areas of consumer electronics and security are closely intertwined Developments in crime awareness ADT has a high profile at CES, including the launch of its ADT Go mobile app, equipped with 24/7 emergency response from ADT’s live monitoring agents and backed by Life360’s location technology, providing emergency response, family connectivity, safety assistance and crime awareness. ADT is also unveiling a video doorbell and expanding its monitoring to cybersecurity. IC Realtime is introducing Ella, a cloud-based deep-learning search engine that augments surveillance systems with natural language search capabilities across recorded video footage. Ella enables any surveillance or security cameras to recognise objects, colours, people, vehicles and animals. Ella was designed using the technology backbone of Camio, a startup founded by ex-Googlers who designed a simpler way to apply searching to streaming video feeds. It’s a “Google for video:” Users can type in queries such as “white truck” to find every relevant video clip. Smarter homes and smarter computers Do-it-yourself smart home security company Abode Systems announces iota, an all-in-one system giving customers more freedom and flexibility to build out and monitor their smart home. The new form factor has a built-in full-HD resolution camera enabling customers to see and hear what’s going on in their home 24/7 while a built-in gateway supports hundreds of devices to make homes more convenient, safer and more secure. There is also support for Apple HomeKit. Highly programmable and high-performance platforms will no doubt play a role in the future of video surveillance systems in our market The Z-Wave Alliance will host 30-plus leading smart home brands in the Z-Wave pavilion at CES. A full walk-through home will demonstrate different brands working together to create one cohesive smart home experience. Sigma Designs unveils its 700-Series Z-Wave platform, including numerous performance and technology enhancements in energy-efficiency and RF performance. Personal protection in attendance Self-defence product company SABRE will debut a combination pepper spray with dual sound-effect personal alarm that “alternates between the traditional wailing sound and a primal scream, while a strobe blinks 19 times per second to disorient assailants.” SABRE’s Modern Fake Security Camera includes “sleek, realistic design to deter would-be thieves.” Chip maker Ambarella is introducing the CV1 4K Stereovision Processor with CFflow Computer Vision Architecture. The chip combines environmental perception with advances in deep neural network processing for a variety of applications, including video security cameras and fully autonomous drones. At CES, applications will focus on automotive uses, including advanced driver assistance systems (ADAS), self-driving, electronic mirror and surround view systems. The highly programmable and high-performance platform will no doubt play a role in the future of video surveillance systems in our market. A full walk-through home will demonstrate different brands working together to create one cohesive smart home experience Extending home security and efficiency The Ring whole-house security ecosystem creates a “Ring of Security” around homes and neighbourhoods. Products include “Stick Up” indoor/outdoor security cameras, integrated LED lighting, a “Ring Alarm” integrated bundle for $199 including a base station, keypad, contact sensor, and Z-Wave extender. “Ring Protect Plans” include 24/7 professional monitoring. The “Streety” phone app, from Vivint Smart Home, extends home security into the neighbourhood. Streety makes it easy for neighbours to monitor neighbourhood activity through a network of shared residential cameras. They can keep an eye on kids, cars and property through live video feeds and use recorded video clips to investigate incidents. A new device making its debut at CES is the Walker “commercialised biped robot,” from UBTECH Robotics, which provides a complete home butler service and is designed to ease the day-to-day operations of a busy home or office. The varied of functions includes video surveillance monitoring, security patrol monitoring, motion detection and “instant alarm,” as well as dancing and playing games with children. The company says Walker will “bridge the gap between technologies that were once only available in scientific research institutions and everyday people.”
The European Union has spelled out specific requirements and safeguards for handling and protecting personal data. In the General Data Protection Regulation (GDPR), the EU makes clear exactly what is expected of those who control and process data. (The United Kingdom has committed to follow the regulation despite the Brexit vote.) Everyone is facing a deadline on May 25th 2018 to comply with the GDPR. What are the exact implications for the physical security market? What do customers need to do to ensure they are compliant? These are urgent questions, given that the clock is already ticking. The GDPR’s implications are especially timely considering the physical security industry’s current emphasis on the value and importance of data. The growing value of data was a big topic at the recent IFSEC show in London. The industry is looking for new ways to leverage data for benefits in a company beyond the security department. New cybersecurity responsibilities One example is access control data: Who is granted access to which door and more generally, how do employees move throughout an enterprise? This is information that can be useful to managers, whether to analyse facility usage trends or promote more efficient operations. Access control data is especially valuable when combined with other data in an organisation, such as human resource (HR) and accounting records. It provides more data points that a company can use in overall metrics to guide business operations. But as the GDPR emphasises, the value of data and the ability to leverage data come with new responsibilities, specifically a need to protect privacy. This includes a need for additional cybersecurity of networked systems, another current “hot topic” in the market and historically a weak, or at least under-addressed, point for the industry. The GDPR applies to “personal data,” but its detailed definition includes digital information such as IP addresses and a range of personal identifiers. Sensitive personal data, such as biometric data used to uniquely identify an individual, is in a “special category.” Physical security systems collect plenty of personal data, some of it critical and sensitive, including an employee’s PIN code, fingerprints, or even video footage. GDPR impact on physical security Other areas that might impact the physical security industry include requirements to provide information about any transfers of data to other countries outside the EU and the retention period of data and criteria used to determine the retention period. There is also a “right to erasure” that provides an individual a right to have personal data erased if it is “no longer necessary in relation to the purpose for which it was originally collected/processed.” Physical security systems collect plenty of personal data, some of it critical and sensitive, including an employee’s PIN code, fingerprints, or even video footage In the accountability section of the regulation, companies are required to implement “appropriate technical and organisational measures” to ensure and demonstrate compliance. In the category of “data protection by design”, there is a general obligation to “implement technical and organisational measures to show that [a company] has considered and integrated data protection into processing activities.” It is even more reinforcement to the need for more cybersecurity. Data protection by design The GDPR endorses the use of approved codes of conduct and certification mechanisms to demonstrate compliance, including codes created by trade associations or representative bodies. There may be an opportunity for organisations in the physical security market to step in and create such guidelines and to clarify best practices as they relate to our market’s technologies. In the category of “data protection by design,” physical security system manufacturers should include data protection and security from the ground floor as they are designing new products. Based on several recent conversations, I can say with confidence that these concerns are definitely on the minds of many in our industry. But concerns aren’t necessarily answers, and time is short to fully comply with GDPR by the deadline. And the issue isn’t limited to Europe; multi-national companies that do business in Europe, or even cloud systems that store data there, are also impacted. And even beyond GDPR, data protection is an urgent concern around the world. It’s time to step up.
It is one of Moscow’s most ambitious building projects: the VTB Arena Park was built on the site of the old Dynamo Stadium and revitalises the entire surrounding area with a multi-purpose concept. At an estimated cost of US$ 1.5 billion, the modern VTB Arena Park combines sports, entertainment, commercial and residential facilities. A first challenge arises from the sheer size of the project: The football stadium, known as Dynamo Central Stadium and home to FC Dynamo Moscow football club, hosts league matches with a capacity of over 26,000 spectators. The park’s indoor arena holds more than 12,000 guests during ice hockey matches, basketball games and rock concerts, while the 300,000 square-meter park area also offers retail facilities, a five-star hotel and 1,600-car parking garage. Protecting residential areas Considering the wide range of very different purposes served by these various buildings, it was clear from the project’s inception that a multitude of vendors and providers would be needed to cover all security needs. VTB Arena Park was looking for a partner able to tackle that key challenge From the security manager’s perspective, the main challenge was to ensure that these disparate systems would function together and allowed for central management of a wide array of functions such as: access control for tens of thousands of football fans entering the stadium on match days, monitoring the vast perimeter with its park zones, and protecting residential areas against intrusion. VTB Arena Park was looking for a partner able to tackle that key challenge – integration of all parts into one platform – and chose Bosch as its provider of end-to-end video security and access control. Intelligent video analytics Aside from the project’s complex technical ramifications, there was a particular system design challenge: Residents of the Arena Park should feel at home enjoying the highest quality of living, while the area also needs to accommodate for the influx of thousands of visitors within short periods. As the Bosch experts learned, the multi-purpose character of VTB Park leads to an equally wide range of different security needs among its users. Catering to the video security needs, Bosch installed a total of more than 2,000 video cameras, fixed as well as moving cameras, both indoors and outdoors, to safeguard the vast perimeter of the Arena Park premises and secure the homes and offices. One of the camera types installed for perimeter protection is the AUTODOME IP starlight 7000 HD. This high-definition camera offers excellent low-light performance thanks to starlight technology and also features built-in Intelligent video analytics. Access control systems The video analytics function automatically detects deviations from standard moving patterns The video analytics function automatically detects deviations from standard moving patterns, like a person entering a restricted area, and triggers an alarm that is sent to the control rooms where security staff can then zoom into a scene for closer investigation. As required by VTB Arena, all 2,000 cameras and connected video storage on Bosch recording units are managed centrally via the Bosch Video Management System (BVMS). Another particular challenge consisted of aligning the three different access control systems of the stadium running at the same time. The ticketing system is the first layer of access control, managing the turnstiles that permit entry of thousands of visitors during events with paper tickets. This access control system needed to integrate with the employee access control system that relies on proximity cards (the Access Engine provided by Bosch), as well as a third, offline access control system used at specific stadium facilities. Integrated security system As the Bosch experts in Moscow found out, such an integration was without historic precedent. Because no standard solution existed, the team devised a highly customised set-up managed centrally on the Building Integration System (BIS) from Bosch. “We were fully aware that the multifunctional character of the VTB Arena Park would lead to complexity that could hardly be topped. We needed integration power, a partner who knew how to bind all loose ends into one solution that had never existed before. Creating this one integrated security system catering to all the various purposes has made Bosch our main security partner,” said Alexander Kravchenkov, Deputy Head of Security Systems Maintenance Group IT Department at VTB Arena.
Wintec (The Waikato Institute of Technology), established in 1924 is a major New Zealand Government-funded tertiary institution, which has three Hamilton campuses; a city site overlooking the central business district, Avalon campus on the northern outskirts of the city, and a horticultural campus at Hamilton Gardens. In addition, it has regional operations at Te Kuiti and Thames and also an office in Beijing. The Avalon campus, a ten-minute drive from the city, is home to specialist trades training facilities, a state-of the-art sport and exercise complex and custom designed facilities for the School of International Tourism, Hospitality and Events. The third Hamilton campus, the Horticultural Education Centre, is situated amidst the 58 hectares of Hamilton Gardens. On-line distance education Wintec’s programmes and qualifications are nationally and internationally recognised Wintec is one of the largest institutes of technology in New Zealand, and has more than 35,000 full-time and part-time students, more than 500 full and part time staff and eleven schools within its academic faculty. International enrolments exceed 1000 from 47 countries. A range of student services provide its domestic and international students with a high level of support so they enjoy a positive, safe and secure study experience. Wintec’s programmes and qualifications are nationally and internationally recognised and its degrees have equal status to those from universities. The degree programmes include Media Arts, Midwifery, Nursing, Occupational Therapy, Early Childhood Education, Business Studies, Engineering, Technology, Information Technology, and Sport and Exercise Science and a wide range of full and part time courses for those already in the workforce. Wintec is also recognised nationally in the delivery of on-line distance education for those unable to attend regular classes for reasons of geographical access or other constraints. Electronically controlled doors Wintec strives for a balance of unobtrusive yet robust control of site activity, essential for maintaining an open campus environment. Shane Goodall, Security Manager at Wintec, describes the approach to security as highly proactive and collaborative: “by focusing on preventing issues arising, we now have a minimal policing role and the crime resolution rate is high”. This environment is underpinned by Gallagher’s security system, a core access control, intruder alarms and integration platform. Wintec first installed the Gallagher system (formerly Cardax FT) in 1999 and has since migrated this legacy system to Gallagher’s latest security technology platform. Security for the entire organisation, including satellite sites, is managed and monitored centrally from Wintec’s single Gallagher security system. Since initial installation, Wintec’s Gallagher access control system has grown from 7 to 240 electronically controlled doors in 2009, with another 40 planned - testimony to the scalability and flexibility of the system. Network friendly system communications The organisation first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras Wintec has integrated its imaging system to the Gallagher system delivering a visual record which can be matched to the audit trail of events in Gallagher Command Centre software. The organisation first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras (both analogue and IP). Another compelling aspect of the system for Wintec is the scalability and TCP/IP network friendly system communications. As well as monitoring and controlling staff and student access, equipment including computers, TVs, printers, audio visual resources at Wintec are also monitored through the Gallagher system. The ‘Gallagher Hub’, a new computer laboratory offering comprehensive IT resources is open 24 hours. The Hub contains 125 workstations, and there are plans to extend that number. Active monitoring of equipment though the Gallagher system has significantly reduced theft. Students and staff have scheduled access to shared IT resources, classrooms and lecture theatres. Manage cardholder data ‘Cardholder Import’, an XML Interface, supports the importation of cardholder data including course enrolments from their student record system to Gallagher Command Centre. Shane comments, “Student card issuing is an automated process which is enrolment-driven – a student’s access privileges are assigned according to their enrolled courses.” “To implement this, we defined a rules-based allocation of access groups in the Gallagher system using the XML interface. The interface is ‘live’ so that changes in the student enrolments database are immediately reflected in the Gallagher system. The student’s updated access privileges come into effect without delay.” Staff that interact directly with students are now empowered to manage cardholder data enabling the security team to focus on security. Students and staff utilise Mifare SmartCard functionality extensively, embracing them as an integral multiapplication tool in their modern educational environment – SmartCards are used to issue resources from the library and as pre-stored value cards enabling prepaid printing and photocopying. In the near future they will also be used in Wintec’s Pay and Display car-park and potentially as passes onto city council buses. Electronic access control At Wintec, security is not viewed as a discrete functional activity relegated to security staff only Stewart Brougham, Director of Internationalisation at Wintec, says students have given very positive feedback about their ID cards. In particular, the ability to verify the identity of staff members from their ID access cards provides peace of mind for students. The end result is a people-friendly campus. Future enhancements of Wintec’s security may include the utilisation of the CommCard solution from Gallagher to manage and monitor access to student accommodation. CommCard is a unique high level integration between the Gallagher Command Centre software and Salto off-line readers, delivering offline, non-monitored electronic access control for lower security doors. An overriding philosophy of collaboration has seen Wintec take a lateral approach to security, the value of which many organisations have yet to realise. At Wintec, security is not viewed as a discrete functional activity relegated to security staff only. The ongoing management of security is a joint effort between the security services team and the information services team. Increasing operational security The security services team manages the Gallagher system while IT looks after back end functions such as installation on the network and backup. Wintec has leveraged the convergence of security (access control) and other operational business functions recognising the tremendous potential for reducing risk and increasing operational security, safety, performance and efficiency. Looking beyond simply controlling and monitoring who goes where and when on site, Wintec is harnessing the reporting capabilities of Gallagher Command Centre to meet regulatory requirements. The Gallagher system enables the institution to report on actual space utilisation (not just space booking). Decisions are made for best use, and also to substantiate funding, based on these reports. “The key to space utilisation reporting are the frequency of reporting and the integrity and reliability of information,” states Stewart Brougham. It’s a national issue for educational institutes in New Zealand. Extending external partnerships “For Wintec, reporting is about ensuring compliance with regulatory requirements and is also a staff time management issue – reducing the administration load on lecturers, who would otherwise have to track student attendance manually.” Brian Fleming, Director of Gallagher Channel Partner, Concord Technologies, sites this lateral application of a security system as key to maximising the value of Gallagher to Wintec. Wintec has a strong relationship with Gallagher in the ongoing development of its technologies This collaborative philosophy extends to proactive external partnerships with their Gallagher Channel Partner, Concord Technologies, for the installation and maintenance of the Gallagher system, and with system designer and manufacturer, Gallagher. Having signed an agreement to continue in the capacity of a Gallagher field test site, Wintec has a strong relationship with Gallagher in the ongoing development of its technologies. Wintec’s success, in the last 5 years, as a test site reflects the competence of both its IT and security staff and the institute’s commitment to edge student services. Minimal training has been required. Software maintenance agreement There is open communication and information sharing between all internal and external parties involved, which means any issues that arise can be quickly addressed. Wintec has committed to a site maintenance plan with their security partner, Concord Technologies. The plan incorporates both software and hardware maintenance to ensure the system is maintained on the latest operating platforms within a known cost structure. A Software Maintenance Agreement also ensures enhanced ongoing system performance and reliability of the Gallagher system. Acknowledgements Gallagher would like to acknowledge the support of Wintec and security partner, Concord, with the development of this in-site study. Gallagher would also like to particularly acknowledge and thank Shane Goodall for the pivotal role he plays in championing the collaboration of these parties and for his outstanding support of the Northern Region Cardax User Group (NZ) in the capacity of Chairman of the group.
3xLOGIC, Inc., a provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, announces yet another successful apprehension, courtesy of sister company, Sonitrol’s, incredibly effective TotalGuard technology. Sonitrol of Lexington, Kentucky performed the system installation and does on-going 24/7/365 monitoring. Brandenburg Auto is a small, family-owned and operated auto repair shop in Lexington, Kentucky, run by Jack Brandenburg and his son, Jack Jr. The business had recently experienced a break-in, during which the phone line was cut prior to entry, rendering their previous security system incapable of sending alerts when the intrusion occurred. Installing entire system Brandenburg Senior was initially reluctant to deploy the new Sonitrol TotalGuard solution, as he felt they already had cameras and he was concerned because the new technology would not have a keypad. However, after Danny Goodpaster, Sonitrol Security Consultant, demonstrated the technology and showed him a video of an actual break-in resulting in an apprehension, both father and son decided to move forward. Sonitrol staff had implemented a process of pre-deploying the TotalGuard devices in their offices Sonitrol scheduled the installation with an expedited timeline considering the recent loss the business had experienced. The technicians actually finished a previous job earlier than expected, which allowed them to come to the Brandenburg facility one day earlier than planned. Prior to installation, Sonitrol staff had implemented a process of pre-deploying the TotalGuard devices in their offices before arriving on site, which allowed the team to install the entire system in less than half a day. Scheduled installation This was quite a fortuitous turn of events, because that very night, the night before the original scheduled installation, an intruder cut the phone line again and entered through the shop door. The new TotalGuard system was no longer on the phone line, and the unfortunate thief was immediately detected by Sonitrol monitoring personnel and the police were dispatched. Law enforcement arrived quickly, and in numbers, making the apprehension and minimising the impact to the next day of business for this valued customer. The full system is comprised of three TotalGuard sensors and a standalone TotalGuard, which does not need a panel because it is wired directly to the camera. TotalGuard alarms on motion, impact, audio, and video and communicates to the central station without needing a phone line. The system is arm/disarm via Sonitrol mobile app and the business phone is the keypad, so no maintenance and no wearing out of the equipment. All control is from the mobile app, and updates are pushed to the system automatically.
A supplier of global technology services, Bosch chose to partner with Gallagher and KW Corporation to help streamline its North American security operations. Operational efficiency Bosch required a comprehensive yet flexible security solution that could be tailored to solve their specific requirements and challenges. Presently 22 Bosch locations are on the Gallagher platform with a cardholder database of approximately 6,000. A key area of focus for Bosch was improving operational efficiency. Command Centre, Gallagher’s powerful access control solution, offered Bosch a range of reporting functions to help streamline operations. Manager of Bosch’s corporate Security, Frederick Fung, says “The user friendliness of Command Centre and the ability to automate reporting means our operations now run more smoothly. Administration time has been reduced, creating significant cost savings.” Having the ability to pick up the phone and call technical support is critical to securing our sites" Centralised system Bosch selected Gallagher as the solution that could best meet its needs, including a centralised system to secure multiple sites. “Having the ability to pick up the phone and call technical support is critical to securing our sites,” explains Fung. “Many of our security staff have multiple responsibilities, so the Gallagher and KW Corporation services are invaluable.” Gallagher also offers customers the same training courses that it conducts for certified channel partners, providing staff with the capability to be first responders and giving them the confidence to handle certain security issues themselves. Command Centre Like many businesses, theft of physical and intellectual property is a big concern. With the support of Gallagher and KW Corporation, Command Centre manages access control, Bosch surveillance, and intrusion systems. Selecting Gallagher provided Bosch with: Video management system integration (BVMS), for safety precautions and oversight CCTV integration, image and video event audit trail Peace of mind through the use of the latest continually evolving software technologies and cyber security counter measures, eliminating the fear of hacking and site down-time Integrated intrusion detection system allowing full situational awareness Flexible and scalable solutions Fung explains, “The key differentiator for Gallagher is the company’s unmatched support, system user-friendliness, and cost savings in both short and long-term.” Gallagher solutions are flexible and scalable, creating the potential for future growth across Bosch locations. “Integration with Gallagher Command Centre has had a positive impact across our sites, improving safety, security, and operational efficiencies,” says Fung. “Gallagher supports us in providing a safe and secure working environment, improving the quality of life for our associates and visitors.”
Wellington is the southernmost capital city in the world and is the centre of New Zealand government. With the second highest population in the country, Wellington is a large coastal city with a diverse range of facilities and attractions. A large portion of those facilities and attractions are the responsibility of the Wellington City Council (WCC) – a local body government organisation employing around 1,800 staff. As with all councils that manage a large number of facilities on behalf of their city, the WCC has a broad range of security needs and an accountability to the rate-paying citizens of Wellington. Since 2001, WCC has met those security needs with Gallagher’s integrated security solutions. Central management platform WCC developed a five year plan to migrate all 150 sites on to the Gallagher system With 1,800 employees and 150 sites located across Wellington, the council has a large number of people and assets to secure. With sites including libraries, swimming pool complexes, community and recreation centres, housing blocks, a city zoo, event facilities, and a multi-story central office building, the security requirements vary considerably. “We’re responsible for securing and monitoring all 150 sites around the clock” said Chetan Prasad, Security Manager for Wellington City Council. “It’s imperative we have a reliable system that provides us with a complete view of activity at all sites”. In order to deliver this, WCC uses Gallagher’s Command Centre central management platform to manage security across numerous sites. Utilising a single security platform has been a long-term objective of the council. Initially operating six different systems, WCC developed a five year plan to migrate all 150 sites on to the Gallagher system. Chetan links the Council’s growth with their need to become smarter about how security is managed. Primary security solution “Gallagher’s system has enabled us to standardise our infrastructure and bring all elements including alarm management, fire systems, vehicle bollards, video surveillance, facility and carpark access, reporting, visitor management, and more, on to one platform. That was a key factor in why we chose Gallagher initially, and why we will continue with them as our primary security solution.” Visibility is critical when you have 150 independent sites to secure. An integration between Command Centre and over 400 cameras located throughout the WCC’s facilities provides live video footage to the security team. “Our camera integration with Command Centre means that in addition to being able to continuously observe critical areas, any site alarm that is triggered will immediately bring up a live video feed for the security staff in our control room. This visibility is invaluable for us in activating appropriate responses and, in the event of a crime, being able to provide crucial evidence to police” said Prasad. Electronic access control WCC is utilising Gallagher security technology to ensure staff are protected In addition to securing facilities and assets, WCC secures and protects staff working at each of its sites. From initiatives like integrating building elevators with access control to prohibit unauthorised entry, to the integration of panic buttons at each site, WCC is utilising Gallagher security technology to ensure staff are protected and that in the event of an incident, a rapid security response is initiated. According to Prasad, the Gallagher system is delivering cost savings to the Council in several key areas. The first area relates to the shift from traditional key systems to smart card technology. “With such a large staff base and so many sites, we inevitably faced challenges with traditional keys being lost or not returned by staff or contractors” said Prasad. Rekeying a site cost the Council approximately $4,000 each time – an expense that has now been eliminated by the replacement of traditional lock and key systems with electronic access control. Visitor management solution “Now if a card is lost or not returned, we simply deactivate it in our system. Not only is it a solution that saves us money” said Prasad, “it is also a solution that can be applied instantly.” Similarly, the ability for security personnel to assess a site and reprogram an alarm remotely, also saves the council considerable costs associated with dispatching guards to site. The second area where cost savings are apparent relates to intelligent automation. An integration with WCC’s HR system means that as staff leave employment, their cardholder profiles are automatically disabled in the system. The use of Gallagher’s Visitor Management solution, means that appropriate staff are automatically notified if a guest or contractor fails to sign out or return a key. These two automations alone, save the WCC security team approximately 4-5 days of cardholder administration each year. Software maintenance contract WCC elected to take a 10 year Software Maintenance agreement with Gallagher In 2014, following 13 years as a Gallagher customer, WCC elected to take a 10 year Software Maintenance agreement with Gallagher. The Software Maintenance contract ensures the Council have access to the latest developments as soon as they are released, keeping WCC at the forefront of security technology. “Software Maintenance makes good business sense” says Prasad. “It gives us access to a comprehensive range of licensable features and benefits, and ensures our upgrade costs are effectively distributed.” Prasad describes the Council’s confidence in Gallagher as another significant factor in the 10 year agreement. “We have found Gallagher’s security solution to be a reliable and versatile, highly secure, modern system. It has supported our significant growth to date, and we are committed to using Gallagher systems for the Wellington City Council’s future.”
Two of the most important priorities in a manufacturing environment are safety and productivity. Failure to follow safe work practices around machinery on a factory floor can result in serious injury, while poor productivity can erode profits and ultimately threaten the viability of the business. At WCCO Belting, a Wahpeton, North Dakota-based manufacturer of custom rubber products for agriculture and light-industrial conveyor equipment, a March Networks® video surveillance solution plays a key role in enhancing both safety and productivity. Monitor work processes “Recently, for example, we had a minor safety incident on one of our machines that was captured by the system,” said Michael Marsh, Senior Technology Administrator. “The video not only allowed us to determine the cause of the incident, it also helped us create a proprietary piece of equipment to ensure that the accident would never happen again.” Safety was the main reason WCCO Belting acquired a March Networks system in 2015 Safety was the main reason WCCO Belting acquired a March Networks system in 2015, but the company soon discovered it could use the technology for other equally important priorities. “We found that we could use the video solution for time studies, to be more effective and efficient,” said Marsh. WCCO engineers use the video to monitor work processes and then tweak them to speed production, while ensuring optimum quality. Security system integrator The company selected Marco Technologies as its security system integrator in 2015, and acquired March Networks 8000 Series Hybrid NVRs shortly thereafter. Two years later, when WCCO Belting decided to also equip a second production facility in Arlington, Texas, it upgraded to a March Networks Command™ Recording Software (CRS) solution in North Dakota and moved the 8000 Series Hybrid NVRs to its Texas facility. At the same time, the company deployed March Networks Command Enterprise Software to tie all the video from its geographically-dispersed facilities together, said Marsh. The software enables WCCO Belting “to oversee everything and manage the entire system from a single point of entry.” In addition, approximately 50 March Networks IP cameras — including indoor domes with wide dynamic range and outdoor IR bullet cameras — provide crystal-clear video of activity on the company’s factory floors, loading docks and parking lots. Remote configuration Marsh cites ease of use and outstanding support as the main reasons for selecting the video solution. “The technology is easy to implement, easy to use and easy to navigate. Support has also been great. When we ran into some early issues, they responded quickly to help resolve the problem.” We didn’t have to uproot a lot of the architecture already in place" “More recently, when we decided to expand the system to include our second location, it was Marco that recommended the CRS solution and the redeployment of our NVRs to Texas. It was really plug and play. That was the winning piece for us. We didn’t have to uproot a lot of the architecture already in place.” A system that was easy to rollout was important because WCCO Belting’s IT department does the physical camera install themselves, while partnering with Marco Technologies for remote configuration. Command mobile app “It’s one of the reasons we like March Networks, because we’re a hands-on IT department,” explained Marsh. “We like to make sure we’re always on top of things and that we understand the equipment we’re working with. If we can’t install it ourselves and need someone to come in and do it for us, it just creates future costs.” Aside from the IT department, which has administrative access to the system, authorised supervisors and managers at WCCO Belting are able to audit video for safety and security purposes. Temporary access is also provided to engineering staff for time studies. Marsh and several supervisors also have access to video through the Command Mobile app on their smartphones. Available as a free download from the Apple Store and Google Play, Command Mobile runs on iPhones, iPads and Android devices. Track offending vehicle Remote, after-hours access to video proved valuable during the previously mentioned safety incident, for example, “by allowing managers to pull up video from home and use it to make decisions quickly,” said Marsh. The video solution has also proven useful to local law enforcement, as some of the bullet cameras covering the employee parking lot at the North Dakota facility also have a clear view of North 9th St., a busy artery in the town of 8,000. The video resolution was so good that we were able to quickly track the offending vehicle" “One day, I was called to the front desk and met by two police officers and three sheriffs,” recalled Marsh. “They wanted to come to my office but didn’t say why. I was never so nervous in my life. Once in my office, they explained that they wanted to see if we had any recorded video to help them solve a hit and run a block and a half down the road. We did, and the video resolution was so good that we were able to quickly track the offending vehicle.” Rubber belting solutions “We’ve had two law enforcement visits since then, so now when they show up, I know I’m not in trouble,” joked Marsh. A family-owned business, WCCO Belting was founded in 1954 by Ed Shorma, a Korean War veteran who mortgaged the family car and borrowed $1,500 to buy a shoe repair shop. Propelled by Shorma’s strong work ethic and talent for ingenuity, the business grew and evolved as a manufacturer of rubber belting solutions, leading to Shorma’s recognition as Small Business Person of the Year by U.S. President Ronald Reagan in 1982. WCCO Belting is currently led by president and CEO, Tom Shorma, Ed’s son, and has 270 employees — 200 in North Dakota and 70 in Texas. The company’s rubber product solutions are sought after worldwide, and exported to customers in more than 20 countries. The company won North Dakota’s Exporter of the Year award in 2003, and in 2010 and 2016 it was the recipient of the Presidential ‘E’ Award and ‘E-Star’ award for its export promotion efforts.
Round table discussion
The physical security industry is embracing the cloud in a big way. Cloud-based systems – which involve accessing a shared pool of information technology resources via the Internet – are much higher-profile in the video and access control markets, and large and small companies are getting on the cloud bandwagon. We asked this week's Expert Panel Roundtable: What factors are contributing to growth in cloud systems in the security market?
Enterprise customers provide a large, and very lucrative, business opportunity for the physical security market. These customers include big global companies with plenty of revenue to spend and employees and facilities to protect. As a group, enterprise customers also tend to be a demanding lot, requiring systems that are large, scalable, that can operate across a wide geographic area, and that provide top-notch system performance. Enterprise customers set the standards of performance for the entire market, and they challenge manufacturers to up their game. We asked this week’s Expert Panel Roundtable to reflect on the industry’s biggest customers: What are the security challenges of the enterprise market?
The new year presents new opportunities for the physical security marketplace. In many ways, 2018 will undoubtedly see further development of trends we saw in 2017. In fact, some of the trends determining the future of the physical security industry have been in place for many years. However, not every event in 2018 can be foreseen or easily predicted. To be sure, it is sometimes the surprises that keep life interesting! We asked this week Expert Panel Roundtable: What will be the security market’s biggest surprise in 2018?