Electronic access control
Sargent and Greenleaf (S&G), a manufacturer of high-quality mechanical and electronic locks, announces its Digital Hood Defense for ATM security. Compatible with S&G’s Digital Platform products, this innovative device increases the overall security of ATM units by protecting the hood from jackpotting attacks - whereby malware has been attached to an ATM to rapidly access money - without compromising convenience for operators. Digital Hood Defense for ATM security The Digital Hood Defense wires through the same keypad as the vault lock, allowing the user to easily control access to their hood, vault or both The Digital Hood Defense wires through the same keypad as the vault lock, allowing the user to easily control access to their hood, vault or both depending on the paired vault lock. After installing the latest update, Digital Hood Defense works directly through existing lock software. When paired with the Digital Platform keypad, this lock records both hood and vault access - up to 1,000 time- and date-stamped events - enhancing ATM security, management and oversight while making the unit impervious to hood tampering. “Jackpotting has been on the rise worldwide in recent years and ATM vaults are not the only layer that needs protection,” said Keith Deaton, COO of Sargent and Greenleaf. “Increasing physical security for existing ATM unit can help mitigate attacks, and, as the name suggests, Digital Hood Defense adds additional security for the entire unit, making it a complete locking solution against attacks,” said Deaton. S&G Digital Hood Defense main features: Secures ATM hood with S&G’s Model 1004 lock body Digital Hood Defense is managed through the existing vault lock keypad Keypad eliminates the need for standard cylinder keys Pair with A-Series with Display (ASWD), Audit 2.0 or Digital Time Lock Digital Hood Defense can be retrofitted with any new Digital Platform ATM lock or bundle the accessory with your next lock purchase and installation.
Most people working in the security industry are familiar with the term ‘tailgating’, but what about ‘sidegating’? For Integrated Design Limited (IDL), manufacturers of Fastlane turnstiles, this new term refers to the act of two people attempting unauthorised side-by-side dual entry through an entrance control system, and it has only recently become relevant due to the advent of wider turnstile lanes. Install turnstile lanes IDL developed extensions to their range of Fastlane Speedgates In response to changing regulations and to meet customer demands for wider lanes for both pedestrian and wheelchair users’ comfort, IDL developed extensions to their range of Fastlane Speedgates, launching the Glassgate 155 at the end of 2017 and, most recently, the Glassgate 400 Plus. Both models enable Fastlane customers to install turnstile lanes of up to 1200mm wide, significantly wider than the standard 660mm and 914mm DDA and ADA compliant lanes that have previously been supplied. But, with the development of wider lanes came the potential for ‘sidegating’. Driven by this emerging security risk, IDL developed new optical technology which will be demonstrated in the Fastlane Glassgate 400 Plus model at IFSEC 2019, and they invite you to put this latest innovation to the test on their stand - IF330. Comfortably fit wheelchairs “Developing Speedgates that are wide enough to comfortably fit wheelchairs, including sports wheelchairs - which are wider than standard wheelchairs - means that the lanes are also wide enough to easily fit two pedestrians through, side-by-side,” comments Tony Smith, Major Accounts and Marketing Manager at Integrated Design Limited. Our in-house engineers have developed technology, which will be on display at IFSEC" “Most turnstiles are unable to detect this kind of behaviour, so for individuals wanting to attempt unauthorised access – whether they have harmful intentions or not - this presents an opportunity. Our in-house engineers have developed technology, which will be on display at IFSEC, that is capable of preventing this from happening.” The new technology being showcased at IFSEC is part of IDL’s policy of continuous improvement to its products and services, including wider redevelopment of IDL’s optical system which is purpose designed and built by IDL’s in-house engineers for exclusive use in Fastlane turnstiles. Authorise entry “Behind the beautiful exterior of a Fastlane turnstile, the intelligent infrared matrix that drives the decision to authorise entry makes thousands of calculations per second based on speed of passage, luggage being carried or pulled, distance to the authorised pedestrian and direction of movement,” continues Tony. “We’re constantly reviewing the way the intelligence interprets what it sees in a lane to further enhance our already market-leading optical system, with further developments due to be announced soon.” “In the past, when we have taken new products to shows, we have had a few visitors thinking that they can beat our systems and we always welcome the challenge,” concludes Tony. If you would like to see a live demonstration of the Fastlane Glassgate 400 Plus and test its capabilities, it will be on show at IFSEC, 18-20 June 2019 at ExCeL, London, on stand IF330.
Suprema, global provider of biometrics and access control solutions, has announced that it will showcase new-generation mobile solution and latest facial recognition biometrics at IFSEC 2019 in London on June 18. Suprema mobile credential service Suprema's new mobile credential service provides the end-to-end solution including a cloud-based portal services, a mobile app, BLE readers, open API and in-app SDK for 3rd party support. The new service provides users with easier mobile card administration, enhanced level of security, extensive choice of card types, and cost-efficient pricing plans. We are excited to introduce our new mobile credential service at IFSEC 2019" "We are excited to introduce our new mobile credential service at IFSEC 2019. The new service has been designed to improve overall user experience and enhance interoperability with 3rd party systems, readers and apps," said Hanchul Kim, Director of Global Business at Suprema. XPass 2 RFID access readers To fulfill the new mobile solution, Suprema will also launch XPass 2 readers, a series of access readers supporting BLE, NFC and various types of RFID standards. Comes in both gang box and mullion form factors, the new XPass 2 readers are intelligent edge controllers fully support BioStar 2 and mobile authentication. FaceLite facial recognition terminal In addition, Suprema will also demonstrate the new FaceLite, the company's latest facial recognition terminal for the first time in UK and EU market. Launched in April 2019, the new FaceLite is designed for both the enterprise access control systems and time attendance applications by featuring Suprema's industry-leading technologies and innovative features. Loaded with powerful 1.2GHz CPU and massive 8GB memory, FaceLite achieves incredible matching speed of up to 30,000 matches per second and accommodates up to 30,000 users while providing intuitive face-enrollment GUI for faster user registration. On the optical side, the new face recognition technology overcomes possible interference from dynamic lighting conditions including sunlight and ambient light. The new technology allows greater range of operating illuminance from zero lux to 25,000 lux which covers almost every possible lighting condition regardless of indoor or outdoor, day or night. Biometrics and access control Along with new mobile credential service and face recognition technology, Suprema will also showcase the company's extensive range of latest biometrics and access control solutions at IFSEC 2019.
HID Global, global provider of trusted identity solutions, has announced that it has added the HID Credential Management Service to its growing offering of cloud-based identity solutions. The service simplifies the issuance and management of trusted Public Key Infrastructure (PKI) certificate-based credentials. The PKI credentials can be used by a broader range of organisations for convenient and secure multifactor authentication and converged physical access to facilities, as well as digital signing and encryption of emails and documents. HID Credential Management Service HID Credential Management Service includes everything needed to issue and manage the lifecycle of digital identity The HID Credential Management Service includes everything needed to issue and manage the lifecycle of digital identity and high-assurance credentials using a cloud delivery model. It removes PKI complexity and enables a wider set of authentication use cases than nearly any alternative in the Identity and Access Management (IAM) market. Most operating systems and browsers automatically recognise these certificates, ensuring the digital identity issued by the HID Credential Management Service can be used as a foundation for achieving zero trust security. Endpoint authenticator options include smart cards and USB tokens, mobile app authenticators and converged badges for accessing facilities and IT systems. “An exponentially growing threat surface is placing many of an organisation’s global users – employees and non-traditional users – directly in the crosshairs of a potential attack,” said Brad Jarvis, Vice President & Managing Director of Identity & Access Management Solutions (IAMS) with HID Global. “Regulatory compliance is also driving greater need for high-assurance credentials, but certificate-based multi-factor authentication solutions have been difficult for smaller organisations to implement, or not flexible and comprehensive enough for larger ones with broader, more holistic needs. Our cloud service speeds and simplifies deployment with the broadest possible options for local and state governments, financial institutions and enterprises.” Identity and access management solutions Many IAM solutions have not covered on-premise applications as well as the cloud and virtual private networks (VPNs), nor have they addressed both physical and logical access. Their all-or-nothing approach to high-assurance requirements makes compliance hard to achieve. They also have difficulty supporting zero-trust security models for verifying identities of all users and devices accessing resources from inside and outside physical and logical perimeters. HID Global’s service solves these problems with the following capabilities: End-to-end solution for both on-premise and cloud protection -- Spans all requirements for deploying and managing trusted PKI, and for using certificate-based credentials for authenticating users to Windows and Active Directory as well as cloud applications. Broad authenticator options -- Mix-and-match choices include smart cards and USB keys featuring embedded secure elements, mobile app authenticators stored on a smartphone, FIPS 140-certified smart cards, and smart cards for converged physical and IT access. Flexibility: Integration with open standard protocols ensures the service will support evolving security needs and complex, hybrid heterogeneous systems across many locations, functions and architectures. Subscription licenses are easily added to support up to one million users. Easy integration and deployment: Works directly with an organisation’s Active Directory Federation Services (ADFS) and uses a hosted multi-tenant infrastructure for fast deployment and simplified user on-boarding without expensive up-front investments. Cloud-based HID Authentication Service The HID Credential Management Service joins HID Global’s recently announced cloud-based HID Authentication Service for managing and using identities. In addition to its expanding suite of cloud identity platform solutions, HID Global also offers an award-winning family of on-premise IAM solutions. The HID Credential Management Service is available through a one-year per-user subscription license that includes round-the-clock support, access to the company’s IdenTrust TrustID certificates and the option of adding ActivID ActivClient software capabilities for automatic email configuration for digital signing and encryption.
The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centres and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible. Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialised care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in paediatric health care, education and research. Comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priority Also crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.
Edge devices (and edge computing) are the future. Although, this does seem a little cliché, it is the truth. The edge computing industry is growing as quickly as technology can support it and it looks like we will need it to. IoT global market The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 according to a recent Forbes article titled, “10 Charts That Will Challenge Your Perspective of IoT’s growth”. IoT devices are not the only edge devices we have to deal with as the total number of connected edge devices includes the likes of devices like security devices, phones, sensors, retail sales devices, and industrial and home automation devices. The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 The sheer number of devices begins to bring thoughts of possible security and bandwidth implications into perspective. The amount of data that will need to be passed and processed with all of these devices will be massive. There needs to be consideration taken by all business owners and automation engineers into how this amount of data and processing will be conducted. Ever-expanding edge devices market As the number of edge devices in the marketplace and their use among consumers and businesses rises, the need to be able to handle the data from all of these devices is no longer going to be suitable for central server architectures. We are talking about hundreds of billions and even trillions of devices. According to IHS Markit researchers’ study, there were 245 million CCTV cameras worldwide. One has to imagine there are at least 25% of that many access control devices (61.25 million devices) based on a $344 million market cap also calculated by IHS Markit’s researchers. If all the other edge devices mentioned earlier are considered then one can see that trying to route them all through servers for processing is going to start to become difficult if it hasn’t already, -which arguably it already has, as is evidenced by the popularity of cloud-based solutions amongst those businesses that already use a lot of edge devices or are processing a lot of information on a constant basis. Cloud computing The question is whether cloud computing the most effective and efficient solution as the IoT industry grows The question is this; is cloud computing the most effective and efficient solution as the IoT industry grows and the amount of edge devices becomes so numerous? My belief is that it is not. Taking the example of a $399 USD device that is just larger than the size of a pack of cards and runs a CPU benchmarked at the same level as a mid-size desktop. This device has 8GB RAM and 64GB EMMC built-in and a GPU that can comfortably support a 4K signal at 60Hz with support for NVMe SSDs for add-on storage. This would have been unbelievable five years ago. As the price of edge computing goes down, which it has done in a dramatic way over the last 10 years (as can be seen with my recent purchase), the price to maintain a central server that can perform the processing required for all of the new devices being introduced to the world (due to the low cost of entry for edge device manufacturers) becomes more expensive. This introduces the guarantee that there will be a point where it will be less expensive for businesses, and consumers alike, to do the bulk of their processing at the edge as opposed to in central server architectures. Cloud computing is now being overtaken by edge computing, the method of processing data at the edge of the network in the devices themselves Edge computing There are a plethora of articles discussing and detailing the opposition between the two sides of the computing technology coin, cloud computing and edge computing. The gist of it is that “cloud computing” was the hot new buzzword three years ago and is now being overtaken by “edge computing.” The truth is that cloud computing is a central server architecture hosted at someone else’s location. Edge computing is going to be a necessary development in the technology industry Edge computing is the method of processing data at the edge of the network (in the devices themselves) and allowing for less resources required at a central location. There is certainly a use case for both, however the shift to edge computing amongst the general public and small to mid-sized businesses will not be a surprise to those players, who have been paying attention. One article titled, “Next Big Thing In Cloud Computing Puts Amazon And Its Peers On The Edge” by Investor’s Business Daily takes the stance that edge computing is going to completely displace centralised cloud computing and even coins the phrase, “Cloud computing, decentralised” to explain edge computing. It speaks for the stance that most experts in technology seem to be taking, including Amazon Web Services’ VP of Technology, Marco Argenti according to the same article. We know that edge computing is going to be a necessary development in the technology industry, and it is happening as I write this, and quickly at that. Cost efficiency of edge processing As time goes on, the intersection between the prices of network bandwidth, edge processing and maintaining super powerful central servers will cause edge processing to be the most efficient and cost-effective way to maintain a scalable network in any environment, including datacenters. Owning a central server or utilising edge computing become the better options As it currently stands, most residential users can only achieve a 1Gbps WAN (internet) connection, and small to medium-sized business can’t get much more but seem to get much less, based on my personal experience. When more than 1Gbps needs to be processed, cloud computing becomes very expensive at which point, owning a central server or utilising edge computing become the better options. Then you look a total cost of ownership and when the cost of edge computing is less expensive than the cost of maintaining central server architectures, edge computing becomes the single best option. So, I’ll say it again, edge devices (and edge computing) are the future.
Today’s security industry technology standards create a common framework for achieving predictable performance. Systems are made more secure and easier to install, use and integrate with other devices. Standards are also intended to be living documents, open to continual refinements to benefit manufacturers, integrators and end users. An excellent example is the Open Supervised Data Protocol (OSDP), which is now the industry’s gold standard for physical access control installations. It was designed to offer a higher level of security with more flexible options than the aging defacto Weigand wiring standard. Updating OSDP-readers simultaneously One recent addition enables end users to push firmware and software updates to thousands of OSDP-enabled card readers simultaneouslyOSDP, first introduced in 2011 by the Security Industry Association (SIA), continues to evolve with significant manufacturer input. One recent addition enables end users to push firmware and/or software updates to a few or thousands of OSDP-enabled card readers simultaneously. Weigand technology requires updates to be made one at a time at each reader. Regularly changing reader encryption keys is an excellent way to enhance facility security. It’s easy using the OSDP file transfer capability and the latest DESFire EV2 credentials containing multiple encryption keys. You can transfer the next code on the card to all readers and the job is done. And there’s no need to create a new card for each user or reprogram each individual reader. AES-128 encryption ensures cybersecurity It’s time to migrate entirely away from Weigand technology. If greater security, convenience and reduced labour from the latest OSDP updates isn’t reason enough, here are a few more things to consider. The 40-year-old Weigand protocol provides no signal encryption, making it easy for hackers to capture the raw data transmitted between cards and readers. OSDP readers support AES-128 encryption while providing continuous monitoring of wires to guard against cybercriminals. Weigand reader installations require homerun cable pulls from the control panel to each peripheral device. OSDP readers can be daisy chained, providing additional savings on cabling and installation time. Weigand technology is simply too slow to work with today’s most versatile and secure card technologies. OSDP readers work with virtually all modern access control cards. The OSDP standard also works with biometric devices; Weigand does not. Meeting requirements of FICAM guidelines SIA is pushing to make the latest OSDP version a standard recognised by the ANSI, a move to enhance the global competitiveness of U.S. security businessesAlso, OSDP is becoming a must-have standard for organisations demanding the highest security levels. The standard meets requirements of the Federal Identity, Credential and Access Management (FICAM) guidelines that affect how the access control industry does business with the federal government. SIA is pushing to make the latest OSDP version a standard recognised by the American National Standard Institute (ANSI), a move to enhance the global competitiveness of U.S. security businesses. There’s still a large worldwide reader installation base that works solely with the Weigand protocol. Admittedly, changing them all at one time may be prohibitively expensive; however, standards should be viewed as a journey, not a destination. That’s why a measured migration is the right choice for many organisations. Begin by securing the perimeter. Replace only the outside-facing Weigand readers. As long as the walls are secured, the inside can remain a softer target until OSDP-compatible readers can be added indoors. The case for moving to OSDP as a standard is compelling. It offers our industry the opportunity to design access control software and products that provide what end users want most – greater security, flexibility and convenience.
Krowd is an app that connects people together based on geography; that is, if they are at the same place at the same time. Users sign into the app using the local WiFi, identify themselves by username, and are placed immediately in a group chat comprising anyone else at the location who has signed into the app. An enhancement of the Krowd app, known as Krowdsafe, leverages the technology to achieve and promote security and safety. Specifically, Krowdsafe enables users to interact directly with security personnel at a public place to report any crimes or security infractions and to enable rapid response. Think of it as “crowdsourcing” security – the app provides more eyes and ears to keep a venue safer. In effect, it enables each of its users to be an extension of the security presence at a venue or event. Krowdsafe improves crowd resilience. “Crowdsourcing” security – the app provides more eyes and ears to keep a venue safer Krowdsafe security app Krowdsafe also opens a channel of communication for the security team to provide ad-hoc security information reminders or messages. Krowdsafe can be used at a variety of venues, including stadiums, transport hubs, office blocks, retail malls, college campus and major events organisers. The app does not access identities, violate privacy, or track the movements of users. Other app users only know the information fellow users disclose. Still, group chats, one-on-one engagement, and other social media interactions can ensue, whether about a favourite football team or the excitement of a rock concert. The system fosters digital engagement that centers around a physical space. Krowdsafe applies those capabilities to promoting better security. Enhancing crowd safety and management The elements of Krowdsafe beat out 67 competitors to win the Defence & Security Accelerator Competition to Innovate Crowd Safety, launched by the UK Home office after terror events in 2017. Key areas of interest in the competition were to improve the detection of threats from explosives and weapons within a range of crowded places with high footfall and so reduce the chance of future attacks. Krowdsafe provides a prioritised, readily accessible and simple way for members of a crowd to communicate with a security team charged with keeping them safe. The £250,000 government award has helped the product move forward commercially at a faster pace. Krowdsafe app does not access identities, violate privacy, or track the movements of users Krowdsafe users can tap a red button, prominent on the Krowd app, that says “Report.” They may then choose from a listing of common threat types – from suspicious activity or unattended activity to medical emergency or fire services. The list is configurable by venue and corresponds to any specific threat models. The list corresponds to the nature of any situation security wants to address, such as “anti-social behavior” at a football club. Users in the crowd can anonymously report racist chanting, for example. In a children’s sporting event, the app can be used to facilitate lost-and-found children. If a child gets lost, a user can share a photo with the security team, who can alert the “public” (other Krowdsafe users) and find the child within minutes or seconds. Encrypted identifier code A user taps the “Report” button, selects an issue, and an alert goes directly to the security team A user taps the “Report” button, selects an issue, and an alert goes directly to the security team, who can respond because they have the encrypted identifier code from which the message came. For that point, the security team communicates one-on-one with the user, who can then choose to share their current location with the security team to facilitate response. (The “legitimate interest” of knowing the location negates any privacy concerns.) Once location is enabled, the security team can follow the precise positioning of threats on a map, using GPS and other technologies, or even on a three-dimensional digital map of a multi-story building. Another security benefit of Krowdsafe is prevention. Event organisers and venue managers can promote the use of Krowdsafe on posters or in announcements throughout the venue. Additional eyes and ears are the equivalent of CCTV coverage on every inch of a venue and use of the system makes the environment more hostile to mischievous, malicious and/or terrorist activity. In effect, bad guys will go somewhere else. Enhancement to Krowd app Krowdsafe is an enhancement to the Krowd app, which has been around for a couple of years and is available in app stores for iOS and Android. The app approximates in the digital world the experience of being a stranger in the crowd in the real world. Users can join a conversation based on their username, and then disclose to the crowd whatever they wish (or not). Event managers/organisers can promote hashtags to help identify others in the crowd (such as #ManUnited to identify fans of the same football team). In general, users can identify themselves (voluntarily) according to common interests using hashtags. “Krowd is a group chat that connects people together at the same place at the same time in a group, but without anyone having to disclose personal information,” says Geoff Revill, Managing Director, Krowdthink Ltd. “You have a digital presence in the same place with other people at the same time.” Wireless connectivity Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue. Once someone signs in, information about them is merely a grouping of “hash” numbers, which are used to identify them as they communicate with others in the location. However, the “hashing” cannot be hacked to find a user’s location, thus ensuring greater privacy. Because Krowd does not collect personal data (which is a revenue source for most social media companies), the company generates revenue by providing the service to venue owners who wish to interact with and manage a crowd. Data security Location data is considered sensitive under General Data Protection Regulation (GDPR), and tracking locations can help to identify where someone lives, works, who they associate with, etc. By not tracking location, Krowd avoids the related privacy issues. After initially signing in on WiFi, Krowd communications can also use 2G, 3G and other cellular networks in addition to WiFi. Addressing privacy concerns is essential to encouraging involvement in the Krowd app, and in Krowdsafe. “If you want people to participate in keeping the crowd safe, you have to get their trust and respect them, that’s a building block behind the behavioral science,” says Revill. By not tracking location, Krowd avoids the related privacy issues Privacy protection Because Krowd users remain anonymous (except for the information they choose to share), user data is not collected (and/or sold or used for future marketing purposes). Krowd’s paying customers are event venues and public places that provide the Krowd service and can promote their commercial messages or provide other information to their populations while on site. Krowdsafe can provide immediate security benefits to a venue. Even if only 25 staff members use the app in a given location, for example, that’s 25 more sets of eyes and ears to help the security department. In a retail mall, if the staffs of 200 tenant businesses use the app, that’s another 500 or so people watching out for security. Among the general public, use of the app can be promoted in customer newsletters, or by posting group discussions on big screens around a venue. Wide marketing scope It enables members of a crowd to report any broken doors, water leaks or blocked toilets Security is a secondary benefit for some Krowd users, who are drawn to the app because of marketing opportunities, such as the ability to provide discounts or promotional offers to customers while they are on site. The app also encourages social media interaction, while maintaining the venue’s ability to “manage” the crowd by moderating any discussions. The Krowd app also provides management benefits to a venue. For example, it enables members of a crowd to report any broken doors, water leaks or blocked toilets. In general, the app helps to promote a better brand experience for the customer. Incident management One of the UK government’s concerns about Krowdsafe was its possible use by terrorists or other to cause incidents in a public venue. Think of the case of Olly Murs, a U.K. singer, whose mistaken tweets about hearing gunshots caused a brief panic at a department store on a busy shopping day. Might Krowd be uses similarly by a terrorist or other evil-doer to cause chaos or a distraction? No, says Revill, who points to a higher level of control over content exchanged in Krowd versus Twitter, for example. The security team can censor content or limit its propagation. They can also disable or block a user from communicating on the app. Messages containing dangerous or troubling content, such as racist terms, can trigger alerts to enable security teams to respond quickly.
Among the cloud’s many impacts on the physical security market is a democratisation of access control. Less expensive cloud systems are making electronic access control affordable even to smaller companies. Cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of their sales team. Large upfront costs for a server, software and annual licensing previously made a typical electronic card access system cost-prohibitive. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The benefit for the integrator is recurring revenue that increases their profitability The benefit for the integrator is recurring revenue. While helping clients save money on server, software and IT infrastructure costs, integrators secure recurring revenue that increases their profitability. Building recurring revenue not only provides cash flow but also keeps a manufacturer’s name on the top of the minds of customers and leads to additional sales. Mobile access Continued investment in mobile access and cloud technology is essential to meet the access control needs of the booming multi-family housing and shared office-space markets. Managing access control for end users and residents in these verticals is challenging. Use of mechanical keys in these environments is too expensive and time consuming; it’s necessary to deploy wireless, technologically-advanced solutions. Managing access control for end users in different verticals is challenging, thus it’s necessary to deploy wireless, technologically-advanced solutions While the security industry has traditionally been slow to adopt IT technologies, the cloud is the exception. Large IT industry cloud players such as Amazon Web Services, Microsoft, and Google are being used by security industry professionals to provide systems that are easier to install, maintain, and administer and are far more secure and less expensive than a customer can provide on their own. Advancing cloud technology Cloud technologies give people access through their mobile phones and other devices Enterprise customers increasingly want to be able to use smartphone apps to open doors, authenticate to enterprise data resources or access a building’s applications and services. They seek to create trusted environments within which they can deliver valuable new user experiences; in effect, there is a demand for “digital cohesion.” Cloud technologies are a key piece of the solution. They give people access through their mobile phones and other devices to many new, high-value experiences. At the same time, they help fuel smarter, more data-driven workplace environments. With the arrival of today’s identity- and location-aware building systems that recognise people and use deep learning analytics to customise their office environment, the workplace is undergoing dramatic change. Application programming interfaces Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise, overcoming previous integration hurdles while providing a trusted platform that meets the concerns of accessibility and data protection in a connected environment. Cloud-based platforms, APIs will help bridge biometrics and access control in the enterprise “A big growth driver for the cloud is demand from enterprises that no longer look at access control simply for securing doors, data and other assets,” says Hilding Arrehed, Vice President of Cloud Services, HID Global, one of our Expert Panelists. “They want to create trusted environments within which they can deliver valuable new experiences to users. Cloud technologies make this possible by enabling people to use mobile devices for new applications and capabilities.”Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise Cloud-based platforms For example, cloud-based platforms will provide the backbone for quickly adding complementary applications like biometrics, secure print, virtual photo IDs, and vending as well as other access control use cases and emerging permission-based capabilities yet to be developed. “Cloud-based platforms facilitate new managed service models for mobile IDs and secure issuance and will fuel simplified development environments and easy integration into vertical solutions,” says Arrehed. “They have the potential to give organisations greater flexibility to upgrade and scale security infrastructure, improve maintenance and efficiency, and accelerate ROI.”
Deploying security robots at a company is about more than providing and programming the hardware. There is also an element of “change management” involved in smoothing the way for robots to play a security role working side-by-side with human counterparts. Rising popularity of security robots As security robots increase in popularity, more companies are adapting to such cultural challenges "As security robots increase in popularity, more companies are adapting to such cultural challenges. Many Fortune 100, technology, finance and defense companies have begun using security robots, and some are asking to expand their implementation", says Travis Deyle, CEO and co-founder of Cobalt Robotics. "It is a complex solution that involves merging technology with people." “More people are looking at how they can deploy and test this technology, dipping their toes in the water,” says Deyle. “Financially the risk is low, but culturally it is pretty acute. It is a very visible piece of technology moving through your most sensitive spaces and interacting with employees.” Change management “Doing change management and addressing the cultural implications inside the company are the biggest challenges we face,” Deyle adds. “We have to make sure that people know what the robot is there for, what it does and how it helps them. There is a social contract between companies and employees about what information is being collected and how is it being used.” The technical onboarding of a robot is the easy part, says Deyle. “The robot goes in, maps out the space; it takes about an hour. The bigger part is the cultural onboarding.” The process involves working closely with the company’s communications team to manage how the use of robots is messaged throughout the company. Deyle suggests doing a Q&A event where employees can touch and feel the robot and get comfortable. “We tailor the interaction to the individual company,” he says. Importance of communication Communication with employees, tenants, clients, law enforcement, etc. is very important Communication with employees, tenants, clients, law enforcement, etc. is very important and, if done well, all goes smoothly, agrees William Santana Li, Knightscope Chairman and CEO. “Showing up with a 400-pound, 5-foot-tall autonomous robot, deploying it and not telling anyone what is happening is ill advised!” Knightscope also advises potential end users to identify clearly the areas of improvement needed in a security program to guide the deployment of robots. Beware of “Science Fiction Disease,” whose symptoms include unrealistic expectations or fears emanating from Hollywood depictions of robots over the years. Expectations should be spelled out: Keep ongoing and clear communications between the provider and the client, continuing to make improvements together. Future of robotics and AI Users should also think clearly through their source of funding, including the second and future years of an implementation. Communication is key, involving stakeholders from the CSO to facilities, purchasing to human resources, finance to the CEO. The future of robotics in corporate America is more than the development of the technology. Given advances in artificial intelligence (AI), sensors and software, the technology is the easy part. Thinking more broadly about how robotics can excel in the corporate environment – and make companies safer – is the next big obstacle on the path to effectively using the powerful technology.
King Chulalongkorn Memorial Hospital (KCMH) is a public medical facility in Bangkok, Thailand. The hospital is operated by the Thai Red Cross Society and functions as the teaching/training medical center for Chulalongkorn University’s Faculty of Medicine as well as the Thai Red Cross College of Nursing. With 1,479 in-patient beds, it is one of the largest hospitals in Thailand. Bhumi Siri Mangalanusorn Building (BSMB) is the largest Centre for Medical Excellence in Thailand. The building has 34 floors and total area of 225,000m. Gallagher security solution benefits Can integrate with other systems, such as Symphony video management software, building automation, parking and fire alarm systems Has a user-friendly Graphical User Interface (GUI) Is highly reliable and scalable, to meet future security needs Can meet increasing compliance requirements Supported IT industry standards for integration, XML, SQL, OPC, BACnet, etc Gallagher and AES Group Ltd, the local Gallagher system integrator, worked closely with the designer to ensure that the proposed system met the tender requirements of securing the hospital and protecting staff, patients and assets. The system is fully integrated, scalable and expandable, digital-based, user-friendly and crucially, a combination of enhanced operational efficiency and cost saving. Gallagher Command Centre Through Command Centre, Gallagher’s site management solution, KCMH is able to integrate multiple systems Through Command Centre, Gallagher’s site management solution, KCMH is able to integrate multiple systems, including fire alarm, video management system, building automation and parking, and feed the information into Command Centre. KCMH Security Manager, Adul Karutbumrung, says having one central monitoring platform ensures operational staff quickly identify, locate and respond to any risks on site. “The Gallagher system provides us with a higher level of validated access control in critical areas”. Centralised operation platform Gallagher’s system streamlines operations for KCMH to lower total cost of operation through its centralised operation platform. The user-friendly GUI also delivers the best value to reduce training time. In addition to meeting KCMH’s requirements for security, privacy and compliance, Gallagher provides additional benefits and features not available in other systems. Its scalability ensures that future expansion requirements can be addressed in a cost effective manner.
Two years ago, LABS opened up its new co-working facilities in Camden Market and has a number of locations centered around this iconic area of London. LABS isn’t just popping up in random locations but creating a co-working ecosystem of interconnected buildings and communities. Many companies who hire space are high tech, therefore they expect the facilities they work in to include the latest technology. The challenge LABS faced when developing a co-working environment was to offer a safe and secure working environment that is easy to use by both the clients and staff and uses the latest technology features and provides flexibility and future proofing. Gallagher Command Centre The Gallagher solution was specified for the project because of the central hub it provides The Gallagher solution was specified for the project because of the central hub it provides as well as its ability to integrate with a number of products, such as visitor management software (VMS) and CCTV. The Gallagher Channel Partner was able to offer a tailored security package that ensured LABS premises are safely monitored, guaranteeing smooth day-to-day operation. The buildings are managed by Community Managers, whose role is to understand all the companies and people who work within the LABS buildings. With this understanding the managers can bring the community together and help create beneficial relationships. Community Manager at Camden, Fran, is able to use Gallagher Command Centre for a number of tasks such as monitoring who enters the building including visitors, checking which meeting rooms are reserved, what hospitality is required etc. Bluepoint Real-Time Access Management LABS also use Bluepoint Real-Time Access Management (RAM), which integrates with the Gallagher Visitor Management system to create and modify cardholders and groups. Commands sent from the integration provide muster functionality and enables Community Managers, like Fran, full visitor and staff journey awareness. In order to attract new clients, the building runs open events and also allows people to book a tour. Guests will receive a QR code on their mobile phone so they can enter the building. Fran will receive a notification to say her guest has arrived so she can meet them and show them round. People within the building can also use the same functionality for visitors. Mobile access control Leases can be short, medium or long term and range from the occupation of offices to desks Everyone who works within a LABS building has access to an app so they can book meeting rooms seamlessly, find talent, swap skills, and engage with the community. This is the customer facing tool which links to Command Centre to ensure when someone books a room the relevant people are notified, and the system is updated. Leases can be short, medium or long term and range from the occupation of offices to desks. This means there are lots of leases starting and ending at different times making it difficult to keep track. By integrating with Command Centre access can be instantly revoked should a lease lapse, saving Community Managers time by not having to manually deny access.
With a large campus comprising historic and modern buildings and significant research facilities and equipment, the University of Otago has assets in excess of $1.4 billion (NZD). In 2006, an internal security review of campus facilities identified that a number of critical areas – including laboratories where medical research is conducted on animals and human cadavers – could attain an increased level of security and achieve greater cost efficiency through the installation of Gallagher systems. A key priority of the security upgrade was to replace the traditional lock and key system in place in facilities across campus with Gallagher’s electronic access control solution. By moving to an entirely electronic system, the University has mitigated the risks associated with lost keys and unauthorised access. Lost and misplaced cards are reported and immediately deactivated ensuring complete control is maintained over facility access. Comprehensive alarm monitoring The team at the University of Otago needed an auditable system, capable of identifying access by people, place, and timeThe electronic system also allows for comprehensive alarm monitoring per door and per freezer, ensuring campus security is immediately notified if a door or freezer has been left open. Gallagher’s Mobile Client, available with the Command Centre v7.30 security management platform, means these alarm notifications can be communicated directly to security personnel’s Apple iPhone devices providing valuable information in real-time, to those outside of the control room. More than simply managing the access permissions across campus, the team at the University of Otago needed an auditable system, capable of identifying access by people, place, and time. Gallagher’s Command Centre application provides this high-level of traceability and enables the University to quickly and easily extract the exact information required both for internal use and for the regulatory audits required of research facilities. Identifying who accessed which areas “Due to the nature and value of our assets, it’s critical not just to control who has access to facilities but to be able to identify exactly when areas were accessed and to know who was there,” said Deputy Proctor at the University of Otago, Andrew Ferguson. Key industry challenges Eliminate the security threat that comes with lost keys Enhance the level of security for critical areas including Medical Research laboratories Procure a solution capable of producing comprehensive audit trails Introduce a secure, automated facilities management system Gallagher security products installed Command Centre Electronic card readers Syllabus Plus integration Syllabus Plus integration Syllabus Plus enables automation in the scheduling and booking of resources and equipment Founded in 1869, the University of Otago is New Zealand’s oldest university. Ranked in the top 200 universities worldwide, the University of Otago is New Zealand’s primary medical tertiary institute and is considered the top research university in New Zealand. The Gallagher system installed at the University of Otago includes a Syllabus Plus integration. Syllabus Plus enables automation in the scheduling and booking of resources and equipment through Command Centre. The University of Otago team were quick to see value in the opportunity to synchronise their access control system with class time-tables, and subsequently manage room resources by automatically unlocking doors. Easily search and book resources A key benefit for the University was a move away from the manual process of entering room bookings into Command Centre. In addition to removing the labour associated with this manual process, the university also found a reduction in the number of booking inaccuracies caused when people changed their plans, as staff can now quickly and independently reschedule their resource and room bookings if their requirements change. “Smart scheduling gives authorised users in our wider team the ability to quickly and easily search and book resources,” said Ferguson. “It’s a genuine time-saver for us and ensures our facilities are managed efficiently.” The university has implemented an ongoing software maintenance agreement with Gallagher To ensure the University of Otago’s security system remains at the forefront of technology, the university has implemented an ongoing software maintenance agreement with Gallagher to ensure they receive the latest system developments as they are released. “We would never go without software maintenance, it’s imperative that our high-end security be the best it can possibly be,” said Ferguson. Training for system operators In addition to ensuring their security products and systems are up-to-date, the University of Otago also ensures their system operators undergo regular training. According to Ferguson, “We arrange annual training with Gallagher for our Campus Watch security team. The training teaches the team valuable tips and tricks on how to utilise the system to its fullest.” During the years since the initial installation of Gallagher security systems, the University of Otago has experienced significant savings associated with not needing to re-key facilities or replace locks when traditional keys have been lost or not returned – maintenance that the University estimates used to cost tens of thousands of dollars each year.
New Covent Garden Market is a London icon with a history dating back to medieval days. Now the largest wholesale market in the UK, it has been feeding and flowering London every day for over 40 years. Brand New Covent Garden Market is the next evolution of the market, transforming the site into a 46,500m2 better, modern trading space during a phased build between 2015-2021. As a place of significance in a highly sought-after central London location, with hundreds of food and flower traders, suppliers and customers operating in the early hours every day, Brand New Covent Garden Market required an access control system that offered more than just granting door access. Gallagher access control solution Having successfully used a Gallagher access control solution for over 20 years in New Covent Garden Market, the decision to stay with Gallagher to meet the unique requirements of the new development was simple. New Covent Garden Market has worked with a Gallagher certified channel partner for a number of years, so facilities manager Jo Breare said they trusted their advice when deciding which access control system to go with. “The Gallagher card reader system has always worked for us,” says Jo. “With the developments in Command Centre, including the ability to customise features such as reporting, and integrating with CCTV and Nedap Transit Readers, we knew we had a system that suited our requirements. There were also fewer problems as we moved to the new site because staff and card users already understood how the system worked, causing minimum disruption.” Integration between Gallagher’s access control solution and Nedap technology has provided great benefit to the market Integration with Nedap technology Integration between Gallagher’s access control solution and Nedap technology has provided great benefit to the market. Each trader pays an annual fee to trade and enter the market. They are then given a tag so when they drive into the car park the market knows who does and doesn’t have access. Parking without a permit is very costly at £200 for 24 hours, so permits are an important part of the traders’ membership. During renewal time at the end of October each year, Gallagher Command Centre makes it easy to produce a report detailing the permit holders, which is then used as the basis for a mail merge to email renewal notifications to all traders. “Permits are one of the biggest sources of vehicle site management information and control for the market,” said Jo. He adds, “The renewal period could be a busy and stressful time, but the reporting function in Command Centre makes it quick and simple for all involved.” Groups have been created to allow access to different parking areas. Flower traders and suppliers park in their designated car park, while food traders and suppliers only have access to their designated car park. Parking lot access control Several customisations have also been created to support the unique operating environment of the market. Zone counting of underground parking spaces hired to local companies mean if an allocation is full, anyone trying to badge in from that company will not be granted access. A report on vehicle sizes to map car park sizes was also created and although this was not implemented, the data can be captured if needed in future. Traders contact the New Covent Garden Market Authority to revoke access for former employees and check if they have accessed the car park since leaving. They can also check if anyone is parking out of hours. This information can be easily pulled from Gallagher Command Centre and put into a simple report, saving time and providing value for traders. FLIR CCTV system The CCTV footage will be shown in the Command Centre workspace, keeping all security and access control in one place. When planning Brand New Covent Garden Market, the commercially-savvy organisation designed the New Covent Garden Market Authority’s office area to include office space available for rent. With a Gallagher access control solution in place, tenants will be able to easily enter their offices, manage users and grant parking access, with the peace of mind that their office is safe and secure. The next stage of the project is to connect Gallagher Command Centre with Flir CCTV, which is a well-established integration. The CCTV footage will be shown in the Command Centre workspace, keeping all security and access control in one easy to manage place. “The Gallagher system has provided us with everything we need and more,” says Jo. “It sees the most use during renewal times but on a day to day basis the system works happily in the background.”
Round table discussion
The year ahead holds endless promise for the physical security industry, and much of that future will be determined by which technologies the industry embraces. The menu of possibilities is long – from artificial intelligence to the Internet of Things to the cloud and much more – and each technology trend has the potential to transform the market in its own way. We tapped into the collective expertise of our Expert Panel Roundtable to answer this question: What technology trend will have the biggest impact on the security market in 2019?
When is it too late to learn that a video camera isn’t working properly? As any security professional will tell you, it’s too late when you find that the system has failed to capture critical video. And yet, for many years, system administrators “didn’t know what they didn’t know.” And when they found out, it was too late, and the system failed to perform as intended. Fortunately, in today’s technology-driven networked environment, monitoring a system’s health is much easier, and a variety of systems can be deployed to ensure the integrity of a system’s operation. We asked this week’s Expert Panel Roundtable: How can remote monitoring of a security system’s health and operation impact integrators and end users?
The physical security industry is embracing the cloud in a big way. Cloud-based systems – which involve accessing a shared pool of information technology resources via the Internet – are much higher-profile in the video and access control markets, and large and small companies are getting on the cloud bandwagon. We asked this week's Expert Panel Roundtable: What factors are contributing to growth in cloud systems in the security market?