Hikvision USA Inc., global provider of security hardware equipment and software solutions, donated US$ 15,000 and security equipment to the Team 5 Foundation. All funds raised will allow the Team 5 volunteers to assist with natural disasters and medical deployments. Team 5 is a veteran platinum-rated medical nonprofit organisation that deploys volunteers to dangerous and difficult-to-reach areas around the globe to teach medicine to local health practitioners, run free dental and medical clinic...
Agent Video Intelligence announces its seventh annual Channel Partner Awards, honouring members of its Channel Partner Program. This special accolade recognises six partners for their exceptional partnership and efforts during 2018 in their respective regions. Exanet is the Agent Vi Outstanding Partner of the Year for 2018, recognised for their professionalism in winning deployments such as the Vicente López Safe City project, and other large-scale municipal projects in Argentina. Furthe...
As strong, heritage brands in the high security and rail industries, CLCS, ILS and Kaye each offer their own specialisms and sector expertise. By bringing these well-known brands together under one new group, ASSA ABLOY Opening Solutions UK & Ireland will provide a stronger, more comprehensive offering to different sectors. High security locking solutions Each brand enjoys its own areas of expertise, with CLCS a prominent supplier of high-security locks to custodial, secure healthcare, gov...
User authentication deficiencies, endpoint data leakage and excessive user permissions are the three most common cybersecurity risks facing health systems and hospitals, according to new data from Clearwater CyberIntelligence Institute. At the HIMSS19 Global Conference and Exhibition, February 11-15, 2019 in Orlando, Florida, ELATEC will be demonstrating its uniquely flexible radio frequency identification (RFID) reader, which mitigates these issues by strengthening user authentication for acce...
The past decade has seen unprecedented growth in data creation and management. The products and services that consumers use every day – and the systems businesses, large and small, rely on – all revolve around data. The increasing frequency of high-profile data breaches and hacks should be alarming to anyone, and there’s a danger data security could worsen in the coming years. According to DataAge 2025, a report by IDC and Seagate, by 2025, almost 90% of all data created in t...
Intersec 2019, one of the world's leading trade fair for security, safety, and fire protection, opened in Dubai, featuring 1,212 exhibitors from 54 countries. The annual three-day event, which runs until 22nd January at the Dubai International Convention and Exhibition Centre, is organised by Messe Frankfurt Middle East, and supported by the Dubai Police, Dubai Police Academy, Dubai Civil Defence, the Security Industry Regulatory Agency (SIRA), and the Dubai Municipality. They’re joined...
Data Management, Inc., owner of Visitor Pass Solutions, launches with a new name and confirmed focus, further planting their flag in the security industry. The company will now go by the name ‘THRESHOLD,’ a term evocative of their expertise in visitor management systems. With the new tagline, ‘the gateway to stronger security,’ the company emphasises its function as the first line of defence for their clients, as they manage the traffic entering and leaving their clients’ facilities. THRESHOLD will continue to provide cutting-edge visitor management systems to its clients in a variety of industries, including: healthcare, education, corporate, and third-party distributors. Cutting-edge products “We discovered that serving the security markets is both our passion and where we bring our customers the most value,” said owner and CEO, Dan Hincks. “It was time to adopt a name and a brand identity to match that promise.” “Our team could not be more excited about our new global brand identity as we hone our focus on innovating within the security industry,” added THRESHOLD President and COO Brian Gallagher. “We look forward to simplifying companies’ visitor management systems, providing the broadest range of cutting-edge products and technology, and supporting our customers’ security protocols to the fullest extent.”
Qognify - the trusted advisor and technology solution provider for physical security and enterprise incident management - announced that it has completed the acquisition of the IP video management software (VMS) company - On-Net Surveillance Systems (OnSSI), including the pioneer of IP video technology - SeeTec GmbH. Backed by the global investment firm Battery Ventures, Qognify announced the agreement on December 22, 2018 and the deal closed on December 28, 2018. Expanding geographic reach With Qognify, OnSSI and SeeTec operating under one umbrella, the company is today one of the largest VMS, Video Analytics, PSIM and Critical Incident Management companies in the world, serving mid-market and enterprise organisations. We look forward to focussing on 2019, supporting all Qognify, OnSSI and SeeTec partners and customers"Steve Shine, CEO and President of Qognify states: “Following the swift closing of the deal, we look forward to focussing on 2019, supporting all Qognify, OnSSI and SeeTec partners and customers, whilst substantially expanding our geographic reach and market penetration.” Combined technologies portfolio Qognify’s VisionHub, NiceVision, FAST and Situator solutions are trusted by financial services companies, mass-transit infrastructure, large international airports and seaports, as well as smart and safe city projects around the world. The OnSSI Ocularis and Cayuga VMS solutions are deployed across education, gaming, government, healthcare, logistics, manufacturing, retail, public safety, transportation and utilities organisations, in more than 100 countries. Shine adds: “Today, through our combined portfolio of award-winning and market-leading technologies, infrastructure and expertise, we expand our global presence, creating an entity capable of meeting the exacting requirements of mid-market and enterprise organisations anywhere in the world.”
Qognify - the trusted advisor and technology solution provider for Physical Security and Enterprise Incident Management - announces that it has signed a definitive agreement to acquire On-Net Surveillance Systems, Inc. (OnSSI) and the OnSSI company - SeeTec GmbH. In bringing these award-winning technology solution portfolios together under one roof - including Qognify VisionHub, OnSSI Ocularis and SeeTec Cayuga - Qognify becomes one of the largest VMS, Video Analytics, PSIM and critical incident management companies in the world. Qognify is backed by global investment firm Battery Ventures. Also located in Pearl River, New York, OnSSI was founded in 2002 with the goal of developing comprehensive and intelligent IP video management software (VMS). Dominant global position SeeTec GmbH is a pioneer of IP video technology and today a provider of VMS software in Europe Today, the company has an established presence in more than 100 countries, where its Ocularis and Cayuga VMS solutions are relied upon by education, gaming, government, healthcare, manufacturing, retail, public safety, transportation and utilities organisations. With Qognify’s proven pedigree in delivering successful projects for financial services companies, mass-transit infrastructure, large international airports and seaports, as well as smart and safe city projects around the world, the acquisition sees the company establish a dominant global position in both the mid-market and enterprise sectors. SeeTec GmbH is a pioneer of IP video technology and today a provider of VMS software in Europe. The Germany-based company was acquired by OnSSI in 2015 and boasts 100 employees, working out of offices across mainland Europe, Dubai, Scandinavia and the UK. Most innovative companies Steve Shine, CEO and President of Qognify states: “OnSSI and SeeTec solutions have a deservedly excellent reputation throughout the security sector. This is the perfect time to bring together our collective pool of physical security talent and technologies, to increase the range of target markets we are able to serve. The partnership also greatly increases the number of customers and partners for the combined business. This is a very exciting agreement for all of us.” This coming together of two of the security sector’s most innovative companies, unleashes unrivalled opportunities for collaboration" Gadi Piran, Co-Founder, President and CTO of OnSSI comments: “This coming together of two of the security sector’s most innovative companies, unleashes unrivalled opportunities for collaboration and brings to market a proposition that meets all security and operational management requirements, from powerful VMS to full scale intelligent situational awareness.” Major achievement Piran adds: “Our collective market reach is truly global, with a strong presence in Europe, the US and Asia that will continue to grow.” Jesse Feldman, General Partner at Battery Ventures, which acquired Qognify from NICE Systems in 2015 states: “Qognify has rapidly established itself as a trusted and progressive brand in the physical security sector. The acquisition of the OnSSI Group - a high-profile brand in the security market in its own right - is a major achievement in its history, but most importantly lays down a marker regarding its intent to grow faster and bigger.”
Elizabeth France CBE, Security Industry Authority Chair, announces the appointment of Ian Todd as SIA Chief Executive. Ian succeeds Dave Humphries who has been interim CEO since the departure of former SIA CEO Alan Clamp at the end of October. Ian will join the SIA on 25 February 2019. Ian will be joining the SIA from the Independent Office for Police Conduct (IOPC) where he is currently Deputy Director General. This builds on a number of board level roles in professional regulation, including the health and legal sectors. Focus on public protection He has also spent time in central government, including the Cabinet Office. Ian has extensive experience of dealing with the public in a frontline role as his first career was with the NHS ambulance services. Throughout his near 15 years he was a qualified paramedic and held a number of roles to Director level, including as part of the Gold command team during 7/7. Ian will build on our work with government, the private security industry, and our other stakeholders to maintain a focus on public protection" Elizabeth France said: "I am delighted to welcome Ian as the SIA's future Chief Executive. Ian joins us with an excellent track record in leadership and organisation development, we look forward to working with him. Ian will build on our work with government, the private security industry, and our other stakeholders to maintain a focus on public protection and ensure the SIA continues to improve the service we provide to licence holders and security businesses.” Strategic direction “I am confident Ian will enjoy the challenge of delivering effective regulation in a changing environment. He will carry forward our strategic plan and build on our successes to ensure continuity and progress across all areas of the SIA's work." Ms France added: "I thank Dave Humphries for his steady leadership since Alan Clamp's departure in October. He has ensured that the SIA has continued to move forward strategically and operationally." Dave will continue at the helm until Ian arrives at the end of February. Ian Todd said: "I am excited to be taking up the post of Chief Executive at the SIA and look forward to drawing on my experience to drive the SIA's strategic direction and strengthen its regulatory role. The SIA plays an important role in protecting the public and improving standards in the security industry. I look forward to working with the board and staff at the SIA, as well as external stakeholders and partners. I am committed to building on the good work of the organisation and to ensure that the SIA continues to be seen as an effective and efficient regulator".
Imagine ideas such as flat thin lenses that could shrink the size, weight and cost of phones and cameras; or a soft, flexible skin for robots that gives them a gentle human-like sense of touch; or blockchain-based health record storage that reduces medical costs while guarding privacy and improving trust between patients and doctors. These are among the new artificial intelligence, electronics and optoelectronics inventions and research that will soon be unveiled at the Future Tech Expo 2018 exhibition. Future Tech Expo 2018 runs from December 13 to 15, 2018 at the Taipei World Trade Center, Hall 3 in Taipei, Taiwan. The main organiser is the Ministry of Science and Technology of Taiwan. Rewarding the research teams Future Tech Expo 2018 will show Taiwan's revolutionary breakthroughs in optoelectronics, electronics and artificial intelligenceFuture Tech Expo 2018 focusses on meeting the needs of people and industry. This exhibition lets us learn about cutting edge research that is also practical, and helps ordinary people understand how science could change their lives. In addition, the event acknowledges and rewards the research teams from academia and institutions who are building these critical tools and technologies of the near future. Future Tech Expo 2018 will show Taiwan's revolutionary breakthroughs in optoelectronics, electronics and artificial intelligence. According to the World Economic Forum’s Global Competitiveness Report for 2018, in the ‘Innovation ecosystem component’ category, Taiwan ranks number one in Asia and fourth globally for its innovation capability (after Germany, the United States, and Switzerland). Metalenses and robotic skin A soft, flexible skin for robots that gives them a human-like sense of touch has been developed by scientists at National Chung Hsing UniversityResearchers at Academia Sinica have been working on metalenses – totally flat thin lenses that could shrink the size and cost of cameras and phones. Metalenses can be light and thin, because they are not made from dense glass or plastic. Unlike older metalense projects, which tended to distort colours, these lenses create better full-colour images. Tiny lenses can now be cheaply manufactured using the same equipment that makes computer chips. A soft, flexible skin for robots that gives them a human-like sense of touch has been developed by scientists at National Chung Hsing University. This research appears suitable for many applications where robots need a fine sense of touch to handle objects carefully and delicately – including work, such as healthcare, where robots come into direct contact with human. Pingtung Christian Hospital has developed a blockchain-based health record storage that will reduce costs while guarding privacy and enhancing trust between patients and medical professionals. The system makes it easier to securely exchange many different types of medical and personal data.
The International Fire & Security Exhibition and Conference (IFSEC) India Expo, South Asia's largest security, civil protection and fire safety show by UBM India, is gearing up for its 12th edition which is slated for December 5th - 7th, 2018 at Pragati Maidan, New Delhi. Supported by the Asian Professional Security Association (APSA), American Society for Industrial Security (ASIS), Electronic Security Association of India (ESAI), Overseas Security Advisory Council (OSAC) and the Associated Chambers of Commerce and Industry of India (ASSOCHAM) among others, the show will see participation from over 20 countries such as UK, USA, China, Taiwan, Malaysia, Australia, Canada, Singapore, Korea, Russia and will bring together over 300 domestic and globally renowned brands, key government officials, consultants and business experts. Prioritising security and surveillance The Government of India recognises this vulnerability and has introduced strict regulations and guidelines" The visitor profile of the expo will include professionals such as CSOs, Admin Heads, CIOs, CTOs, Facility Heads, Purchase Managers, System Integrators and Dealers & Distributors of organisations. Speaking on the announcement of the 12th edition of the IFSEC India Show, Mr. Yogesh Mudras, Managing Director, UBM India said. "The South Asia region, which the IFSEC India Expo brings within its radar, is a vulnerable as well as a progressive zone with ongoing threats to homeland security, rising urbanisation, proliferating crimes, and low people-to-police ratio being some of the most significant factors. The Government of India recognises this vulnerability and has introduced strict regulations and guidelines that promote the use of security and surveillance in the country -- the security of children within school premises, and the growing need for women's safety being noteworthy instances.” Electronic security market “Besides, in a bid to make the country truly modern and secure, it has till date invested around ₹ 48,000 crores for its Smart City initiative that aims to create at least 100 smart cities in India. Owing to these factors, it comes as no surprise that the electronic security market in India is expected to witness a tremendous growth with a projected CAGR of nearly 13 per cent over the next decade." "IFSEC India 2018 aims to act as a catalyst for the progress and vision of this proliferating industry, as it provides a platform for industry players to collectively ideate, innovate, spot trends and enable the shift in India's security paradigm from a defensive approach to a monitoring and responsive one," he further added. Ever-evolving industry The IFSEC India Expo provides high-impact, informative demos and a wealth of opportunities for the visitors IFSEC India will include in its already formidable repertoire, products and technologies pertaining to CCTV & Surveillance, Biometrics & RFID, Integrated Systems, Access Control, GPS Systems, Video Management, Parking Automation, Transport, Perimeter Protection, IoT, Smart Homes, Security & Safe Cities in addition to surveillance for the knowledge of end users and providers. Key global brands & distributors include Premier Plus Partners: Aditya Infotech, Advik, Dahua, eSSL, Globus, Hikvision, Mark, Nuctech, Realtime, TVT and Zkteco; Premier Partners such as Axestrack, Biomax, Honeywell, Mantra, Panasonic, Road Point, Seagate, Timewatch, Unique Electrovision, Vantage, and Western Digital, among others. Significantly, in an industry where upgradation of technology is the very key to surviving the competition, IFSEC India Expo provides high-impact, informative demos and a wealth of opportunities for the visitors to network and learn about new technologies, industry best practices and trends, challenges, market insights and discover the best solutions to keep their business and clients secured. High octane business One of the novel ways by which the expo this year is encouraging this vital interaction between key exhibitors with cutting-edge innovations to offer and big-ticket buyers is through the creation of the Regalia Lounge, an exclusive, private 5 star lounge, meant solely for one-on-one interactions and high octane business on a 'By Invitation Only' basis. IFSEC India 2018 has decided to proactively decipher relevant insights gained in the global security market as well as latest technology With security in India continuing to be an onerous task, IFSEC India 2018 has decided to proactively decipher relevant insights gained in the global security market as well as latest technology such as aerial vehicles and drones by conducting a two-day conference with the theme 'Unraveling the Evolution in Security Tech' alongside the exhibition. Security veterans The conference will witness the presence and participation of eminent industry personalities including Shri D.R. Karthikeyan, Chairman, Assocham Homeland Security Council; Capt. Raghu Raman, President - Risk, Security and New Ventures, Reliance Industries Ltd.; Shri M.S. Upadhye, IPS, Chief Security Commissioner, Delhi Metro Rail Corporation; Lt. and Gen. Sudhir Sharma, PVSM, AVSM, YSM, VSM, Former Quartermaster General, Indian Army, among others. Some of the trending topics scheduled to be discussed at the conference are - 'Corporate Risk Management: Integrating Standards and BeSomst Practices into Operations' , 'The Evolving Role of a CSO in Crisis Management and in Ensuring Business Continuity', 'Regulatory Compliance Requirements Related to Corporate Security', 'Industry Best Practices in the Manufacture of Security Products by Bureau of Indian Standards', 'Technology-Enabled Disruptions', 'Emerging Paradigms in Security Architecture', 'How AI & IoT Add Value to Video Surveillance Systems', 'The Threat of Cyber Attacks on Security & Surveillance Systems', and 'How Drones and Unmanned Aerial Vehicles Can be Effectively Used to Enforce Homeland Security'. Impressive industry growth The awards will recognise the excellence and innovations of CSOs & Security officers who continuously work behind the scenes This year, IFSEC India is all set to host the 3rd edition of the IFSEC India Awards. With the impressive growth of the Electronic Security Industry in India, the awards have been crafted to specially get the minds behind electronic security in various industry verticals like BFSI, Retail, Manufacturing, Energy, Healthcare, PSUs, IT & ITES and Infrastructure in the limelight. The awards will recognise the excellence and innovations of CSOs & Security officers who continuously work behind the scenes to ensure robust security. The process advisors for the IFSEC India Awards will be Ernst and Young. IFSEC India owes its rich legacy to the 40-year-old IFSEC Global and success to the way the Indian edition has modified itself to suit the specific needs of this region. Recommended by industry experts as the pre-eminent authority on the global security and fire industry, the expo has nudged the industry on the path to a completely secure, smart and digitally enhanced world.
Consolidation persisted in the physical security industry in 2018, and big companies such as Motorola, Canon and UTC continued to make moves. Also among the mergers and acquisitions (M&A) news in 2018 was a high-profile bankruptcy (that ended well), continuing consolidation in the integrator market, and the creation of a new entity called “LenelS2.” Here’s a look at the Top 10 M&A stories in 2018: 1. Motorola acquires Avigilon Motorola Solutions announced in February that it had entered into a definitive agreement to acquire video surveillance provider Avigilon in an all-cash transaction that enhances Motorola Solutions’ portfolio of mission-critical communications technologies. Avigilon products are used by a range of commercial and government customers including critical infrastructure, airports, government facilities, public venues, healthcare centers and retail. The company holds more than 750 U.S. and international patents. 2. UTC Climate, Control & Security buys S2 Security UTC Climate, Controls & Security agreed in September to acquire S2 Security, a developer of unified security and video management solutions. UTC subsequently combined S2 with its Lenel brand to create LenelS2, “a global leader in advanced access control systems and services” with “complementary strengths.” 3. Costar Technologies acquires Arecont Vision after bankruptcy Arecont Vision, the provider of IP-based megapixel camera and video surveillance solutions, announced in July that the acquisition by Costar Technologies, Inc. of its assets had been approved by the bankruptcy court. After the closing of the sale, the company began operating as Arecont Vision Costar, LLC and is part of Costar, a U.S. corporation that designs, develops, manufactures, and distributes a range of products for the video surveillance and machine vision markets. 4. Allegion acquires access control company ISONAS Allegion plc, a security products and solutions provider, agreed in June to acquire ISONAS through one of its subsidiaries. ISONAS’ edge-computing technology provides access control solutions for non-residential markets. ISONAS' devices – like its integrated reader-controllers – utilise power over ethernet, making them easy to install and cost effective as they utilise existing customer infrastructures. The company is based in Boulder, Colo. 5. HID buys Crossmatch for Biometrics HID Global announced that it had acquired Crossmatch, a provider of biometric identity management and secure authentication solutions, from Francisco Partners. Crossmatch’s portfolio of products includes biometric identity management hardware and software that complement HID’s broad portfolio of trusted identity products and services. 6. BriefCam announces acquisition by Canon BriefCam, a global provider of video synopsis and deep learning solutions, announced its acquisition in May by Canon Inc., a global digital imaging solutions company. The addition of BriefCam to Canon’s network video solutions products portfolio complements the Canon Group’s previous acquisitions of Axis Communications and Milestone Systems. 7. Allied Universal acquires U.S. Security Associates Allied Universal, a security and facility services company, finalised its acquisition of U.S. Security Associates (USSA) in October, further building on its position in the security services industry. This acquisition includes Andrews International (including its Government Services Division and Consulting and Investigations and International Division) and Staff Pro. 8. Johnson Controls acquires Smartvue Corp. Johnson Controls announced in April that it had acquired Smartvue, a global IoT and video provider that empowers cloud video surveillance and IoT video services. The addition of the Smartvue cloud-based video platform will enhance Johnson Controls’ offering of an end-to-end, smart cloud-based solution that can provide superior business data and intelligence to customers and added value to partners. 9. ADT acquires Red Hawk Fire & Security (and others) ADT Inc.’s acquisition of Red Hawk Fire & Security, Boca Raton, Fla., was the latest move in ADT Commercial’s strategy to buy up security integrator firms around the country and grow their footprint. In addition to the Red Hawk acquisition, announced in mid-October, ADT has acquired more than a half-dozen security system integration firms in the last year or so. 10. Convergint Technologies continues to acquire Convergint Technologies announced in August the acquisition of New Jersey-based Access Control Technologies (ACT), bringing further electronic security systems experience to Convergint's service capabilities. Convergint has strategically grown its service footprint across the United States, Canada, Europe and Asia Pacific through strong organic growth and the completion of 18 acquisitions since early 2016. And it continues: Convergint announced acquisition of SI Technologies, Albany, N.Y., in November and Firstline Security Integration (FSI), Anaheim, Calif., in December. (And Convergint itself was acquired in February by private equity group Ares Management.)
Whether you are a veteran in the access control world or have never installed a card reader before, there are always ways to increase profits in the ever-evolving world of access control. The hope is that by considering a few key focal points, you can find ways to increase market share. Whether we are releasing an electronic lock through a simple intercom button or using biometric and multi-authentication based on a database; the tactics for bringing on more revenue is the same. Learning to focus on a few key items can help open up opportunities. Business access controls Understanding vertical markets is a strong strategy for success in increasing your profits with access controlIf you are new to access control, it’s important to determine the right product offerings for your business model and experience level of your team. Mistakes in estimating or installing can be costly and complex. Take advantage of manufacturer training both online and in the classroom for both your sales team and installation department. It’s important to understand the fire and building codes in your area to make sure you design the proper solution for your customers. Furthermore, understanding the products, components and proper wiring can save you money in labour and materials. Today we will look at four focus points: vertical markets, cloud-based access control, technology upgrades, and preventative maintenance and service agreements. These four focal points are simple to implement and can be easily added to your current operation. Vertical markets Understanding vertical markets is a strong strategy for success in increasing your profits with access control. The concept is that understanding a certain vertical and their security needs can increase your sales team’s marketability. If you spend your time focusing on the healthcare industry, for instance, you will see that HIPA requirements open doors for selling access control. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales Having logs of who entered your HR files room or patient records storage is a crucial part of addressing privacy concerns. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales. Another example could be apartment communities or other multifamily dwellings. In this competitive marketplace, these complexes are looking for ways to stand out in their market. Knowing this and being able to offer amenities like secured locks with Bluetooth credentials that tenants can open with their smartphones is a selling point for you and for your customer. Building on each customer you contact within a vertical is like free sales and marketing training. The more you learn from each potential client, the more you increase your conversation starters for the next potential client. Cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of your sales team. A typical card access system often makes the move from the traditional lock and key systems to electronic card access cost prohibitive. This is due to the large upfront costs for a server, software and annual licensing. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The real benefit for the integrator is the reoccurring revenue. By helping our clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for our companies that increase our profitability. Building reoccurring revenue not only provides cash flow but also keeps your name on the top of the minds of your customer and that leads to additional sales. By helping clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for companies that increase profitability Technology upgrades Another often overlooked opportunity is technology upgrades. Training your sales staff and even service technicians to watch out for clients with older technology can reap major benefits. When you bring new technology to your clients, you show another value that you bring to the table. Even if your client isn’t ready to make an upgrade, you can easily plant a seed that will get their minds and budgets rolling. An easy example is a customer with an older intercom door access system An easy example is a customer with an older intercom door access system. This may have met their needs 10 years ago when it was installed, but the office has grown and perhaps an integrated card access intercom system is a great technology upgrade. Bringing this to the customer will once again show that you are the “subject matter expert” and your customer will be more apt to refer you to their friends and colleagues. Another easy way to find technology upgrades is to dig through your ageing client list and build a list of potential targets that you have not visited lately. If you keep records of what was installed previously, it will make it easier to plan ahead and bring solutions to your next visit, saving your sales staff time and again building confidence with your clients. Preventive maintenance and service agreements One thing that sales teams often miss is the opportunity to add service agreements and preventative maintenance agreements. Even if a customer already has an access control system, they may not have a service provider and may be interested in securing a service agreement. Typically, a service agreement can be written to cover all parts and labour or just labour for an annual feeShowing the value of a service agreement is paramount, adding annual or semi-annual preventative maintenance to your service agreement is one way to add value. Inspecting locking mechanisms, request to exit motions and buttons, door status switches, headend equipment, batteries and power supplies, can save your customer from a costly after-hours service call or the inconvenience of a non-functioning access control system during business hours. Additionally, checking computer hardware and software logs for errors can save a customer from a catastrophic failure. Typically, a service agreement can be written to cover all parts and labour or just labour for an annual fee. It is helpful to come up with a percentage of the install value that makes sense so that your sales team can easily quote a service agreement for your customer. Offering several levels of service also opens the table for negotiations. You can offer an “all parts and labour 24/7” or a “parts and labour M-F 8AM-4PM”, as an example. Offering guaranteed response times can also be a marketing strategy. Critical area access management Checking computer hardware and software logs for errors can save a customer from a catastrophic failureA 24-7 facility that has 200 employees moving in and out of critical areas may be a great potential customer for a high-level service agreement with semi-annual preventative maintenance and a guaranteed 4-hour response time. Where a small office that is only open during standard business hours may be better suited for a labour only M-F with annual preventative maintenance inspection. The point is that a creative, intentional, and focused approach to access control can yield the fruit that brings long-term success to your team. Building a plan and learning from each prospect, sale, and installation will develop a process that brings results. Attending a trade specific expo like ESX will give you the opportunity to meet with manufacturers and other integrators that can help you implement a product offering and strategy for success.
When asked about what the market should be thinking about in 2018, I am left offering an answer that serves as an urgent call to action: prepare yourself for change! The security industry is soon likely to see a dramatic shift from the traditional segmentation of commercial and residential security. Smart phones, mobile technologies, cloud computing, and having everything provided ‘as a service’ in peoples’ lives means users of buildings have a new set of expectations. In many ways, the coming crosspollination of residential and commercial security offerings means we will have a better idea of best practices. The convenience of residential spaces will combine with the robust security of commercial facilities, for example. But this also means a higher level of demand will be placed on security integrators, facility managers and owners. Operations groups may need to change drastically to offer new technologies. Security as a service is likely to become more common. And new technologies are emerging that will facilitate this change and require new skillsets and expertise. So, what the market should be thinking about right now is: how do we all, collectively, keep up? More critical is finding ways to offer or utilise new technologies and total solutions that make operations easier Ensuring security preparedness As it stands now, in terms of physical security for doors and openings, we are currently in a world where we can secure almost anything. Be it hospital, school, file cabinet, server rack, grain silo or barn that is off the electrical grid, we have a solution for that. So being hyper-aware of your industry, its offerings, and how the products work together is important, as it means every location that needs security can have security. But perhaps more critical is finding ways to offer or utilise new technologies and total solutions that make operations easier, moving security components deeper into a building, facility or campus, and building and leveraging on partnerships where everyone is invested in the other’s success. Here are a few suggestions for addressing these issues. Training in new security solutions Perhaps the biggest change in the near term will be emerging technologies that will alter how we currently use security solutions. Be it cloud-based security, intelligent keys, new types of credentials, or simply a better software for management, the need to be well-versed on these offerings is key. To this end, it is important to not only know what offerings exist in the security world, but also be well-trained on them. Seek out a manufacturer that is willing to offer training and education on products, strategies and solutions. While it is important to secure server rooms at the point of entry, it might also make sense to provide a cabinet lock with audit capabilities on the rack or cabinet itself Identifying an end goal Further, approach the integration and implementation of these technologies with a collaborative mindset. For dealers and integrators this means utilising new technologies to better secure a facility for a client. As a building owner or manager, it means making tenant and occupant life better while streamlining your own operations. The ultimate goal of any new technology is to meet customer needs in the very best possible way. And that goal should trickle down from manufacturer to integrator to the facility manager and ultimately the end user. Don’t just implement technology for the sake of doing so. Do it with purpose by identifying an end goal and utilising these amazing solutions to achieve that. Identifying an end goal also means seeking out the core requirements a building has to provide users with the expected level of security and service. This is obviously dependent on the building, and it doesn’t always mean physically moving into a building, but rather looking at ways to move further into the operations of a business. Securing access to buildings Government facilities are undergoing a transition to security requirements dictated by the FICAM programme For some businesses, keeping server racks or file cabinets secure can be critical. And while it is important to secure these rooms at the point of entry, it might also make sense to provide a cabinet lock with audit capabilities on the rack or cabinet itself. New opportunities also fall into this category. Government facilities are currently undergoing a transition to security requirements dictated by the Federal Government’s Identity, Credential, and Access Management (FICAM) programme. FICAM sets standards for implementation of secure access to all government facilities and mandates the use of FIPS 201 Personal Identity Verification (PIV) for federal employees and contractors. This means that PIV enabled access points will be required on the perimeters, interiors and other openings. Finding ways to retrofit these affordably, efficiently and effectively means offering more secure openings on what is likely to be a tight budget. This can also apply to offsite facilities. Earlier I mentioned barns and grain silos – locations that are often left off electrical grids but can come with the need for auditing capabilities – and a solution exists for that. So, while a corporate headquarters might be under robust lock and key, it is always good to ask about other locations that could use a simple security upgrade. Personal Identity Verification-enabled access points will be required on the perimeters, interiors and other openings Establishing security partnerships Again, the best way to achieve readiness with this approach is to be aware of the market and its offerings, and to engage in collaborative partnerships. Collaborative partnerships are critical for everyone who is tasked with protecting the people and places that matter most. Manufacturers rely on the integrators and building supervisors to understand the new and developing needs in the industry. Integrators then must rely on manufacturers to provide these solutions, offer education and training, and be in constant contact about the newest technologies available. Collaborative partnerships are critical for everyone who is tasked with protecting the people and places that matter mostAnd building owners or managers must both be aware of their tenant and end user needs and demands – be it for new technologies or even seeking out sustainability solutions. In turn, they need to know they can rely on a collaborative approach from an integrator and manufacturer who is invested in their success. Industry collaboration for a secure future Again, the biggest thing we must all need to consider now is how to prepare for the future. Treading water is simply not enough in the security market anymore. New technologies and performance expectations are forcing us to consider ways to better serve our clients – whether we are a manufacturer, integrator or in charge of facilities. And the best way to do this is together. We are all invested in the success of one another, and in the people who use the places we strive to keep safe. By seeking out, developing, and cultivating these partnerships in collaboration and innovation, we are able to help one another prepare for the future that is becoming more complex, intriguing and exciting every day.
The best route to greater adoption of robotics in the field of physical security is intellectual honesty, says Travis Deyle, CEO and co-founder of Cobalt Robotics. “Robots are not a panacea, so we must be clear and honest about capabilities and use cases,” he says. “If you are dishonest, people will lose faith. We must have clear expectations about what’s feasible today and possible tomorrow.” The robotics tide is turning in the security market, which is notoriously slow to embrace new technologies. “The tone has changed at recent security events,” says Deyle. “Previously, robots were thought of as a science experiment. But now, there are big-name users wanting to discuss proof of concept. It has evolved from being a novelty to now it’s time to give it a serious look. They want us to help them sell the concept up the chain of command. It’s helpful to have conversations with other parts of the company because it has an impact on the culture of the company.” The robotics tide is turning in the security market, which is notoriously slow to embrace new technologies Cobalt’s robots are purpose-built for a specific use case: providing after-hours support and security for corporate locations. Indoor environments, confined and controlled, present fewer navigation challenges for robots, which can quickly become familiar with the surroundings and navigate easily through an office space. Indoor robots can provide benefits beyond security, too, such as facility management, promoting employee health and safety, and emergency response. Cobalt's human-centred design Cobalt’s robots also interact well with people. They are friendly and approachable and make employees feel safe and secure. The human-centered design promotes that interaction, and a real person (located remotely) can enter into any interaction instantly as needed. “We combine machines with people,” says Deyle. “We allow the machine to do what it does best, such as dull and boring activities, and add the flexibility and cultural relevancy of having a person there.” Cobalt’s robots also interact well with people, they are friendly and approachable and make employees feel safe and secure When a robot is deployed, it performs a brief mapping phase (about an hour), in which it moves around and builds up a “map” of its space and develops its patrol route. Over time, it lingers more in areas where it encounters more incidents. There are 60 sensors on the robot, including day/night cameras, high-resolution thermal cameras, a card reader that integrates with the corporate access control system, a microphone, and environmental sensors for temperature and humidity. The robot builds models of what’s normal in its environment in terms of people, sound, motion, open doors and windows, and even leaks and spills. And then it detects anomalies and sends relevant notifications to Cobalt specialists, who respond and manage any events in real time. The machine provides unwavering attention, perfect recall, and accountability. Cobalt robots have been designed to help bridge the problems faced with utilising guards and cameras Accommodating various anomalies The Cobalt robot is designed to blend into a high-end office environment, with flexible fabric and a corporate design aesthetic. It is stable beyond 45-degrees, so it’s hard to topple over. The 5-foot-2-inch robot can see over desks and cubicles. It is designed to bridge the gap between guards, who are expensive and underutilised during uneventful night shifts, and cameras, which are unable to respond to nuanced situations. Cobalt Robotics already has customers in defense, finance and manufacturing, and a handful of Fortune 500 companies are looking at the service Autonomous navigation uses artificial intelligence (AI) and machine learning to avoid static and dynamic obstacles. Over time, the robot accommodates various anomalies such as loud machinery noise, and “semantic mapping” adds intelligence to its map. When the robot figures out that a picture on the wall is not a real person, for example, it stores that information for future reference. The technologies enabling robotics in the indoor environment are mature – there have been variations of security robots in operation for decades. What has changed is the costs of the technologies, which are now inexpensive enough to make a robot affordable to businesses. Cobalt Robotics offers an all-inclusive service providing hardware, software, service and maintenance as well as the remote human interface. All together, the service is a third to half the cost of a man-guard, and it bills monthly, says Deyle. Cobalt Robotics offers an all-inclusive service providing hardware, software, service and maintenance as well as the remote human interface Cobalt Robotics already has customers in defense, finance and manufacturing, and a handful of Fortune 500 companies are looking at the service. They are currently operational in the San Francisco Bay area and Chicago and will be in six other geographies in the next three months (in response to customer needs). Uses include offices, museums, warehouses, technology centres, and innovation centres. A former Google employee, Deyle’s experience in robotics goes back to his Ph.D. studies at Georgia Tech, where he worked on developing a robot to deliver healthcare to homebound patients. Deyle and Cobalt Robotics co-founder Erik Schluntz departed Google in 2016 to form Cobalt Robotics. In just 12 months, Cobalt went from the initial idea to paid robot deployments.
More crowded aisles and productive conversations continued to set the tone on the second day of ISC West in Las Vegas. No big technology breakthroughs have surfaced, but there is plenty of interest, and some degree of curiosity, about whether (and when) the recent hype about artificial intelligence (AI) and deep learning will translate into usable products. Vertical market solutions “Yesterday we saw a tremendous amount of traffic in the booth, and today is more of the same,” said Miguel Lazatin, Director, Product and Channel Marketing, Hanwha Techwin America. The layout of the Hanwha Techwin booth is different this year, although the “footprint” is the same size. “We lessened the number of kiosks within the booth, which allows for better flow, and the ability to accommodate more customers and do the demonstrations more effectively and focus more on product solutions,” Lazatin adds. “We are introducing products in new categories for Hanwha Techwin,” Lazatin says. “We have new thermal cameras, new stainless steel cameras, new multi-sensor cameras, as well as new mobile products. We are expanding our product set to address new applications and new markets.” The new products are tailored and specific solutions for those new markets, which include food processing plants, oil refineries and areas where Hanwha Techwin has not played in the past. Although there is a lot of talk about deep learning and artificial intelligence at this year’s show, there don’t appear to be a lot of actual products being introduced in those categories. Companies of all shapes and sizes are embracing the new buzzwords, leaving some attendees unsure how these new ideas — or marketing concepts? — fit into the “real world.” Hanwha Techwin America lessened the number of kiosks within the booth, which allows for better flow Meeting customer needs with AI A key to leveraging the value of new technologies such as AI and deep learning is to get beyond the buzzwords and position the new capabilities in the context of actual end user benefits such as operation efficiency and automation, says Stuart Rawling, Director of Global Business Development, Pelco by Schneider Electric. “The customer doesn’t care about buzzwords, he just wants to know what are the benefits? What solutions are we offering?” At the show, Pelco announced a new alliance with IBM that will leverage Big Blue’s advanced knowledge of deep learning and analytics, and combine it with Pelco’s VideoExpert video management system (VMS). “We have a version of that integration at the show, but the real news is that we are merging our development plans to solve specific use case problems,” says Rawling. Video analytics in the cloud Cloud applications are also gaining traction, including the Avigilon Blue cloud platform. “It allows integrators to manage everything from one easy, central site,” says Willem Ryan, Avigilon’s Vice President, Global Marketing and Communications. “They can respond quicker and with knowledge of what the system is doing.” Video analytics are built in as an inherent part of our solution. Any IP cameras — Avigilon or ONVIF-conformant — become equipped with analytics when they are connected to the Blue platform. A new announcement at the show is Avigilon’s ACC System Health Monitoring, a new service added to the Blue platform. Health monitoring enables integrators to be more proactive in their service and keep systems running smoothly. “Cloud allows you to scale how you can manage systems and service systems rather than having to go on site to upgrade systems,” says Ryan. “People think it’s a buzzword, but really it’s a means to an end to make systems more secure, more efficient, more responsive. We’re putting a lot of investment in it.” A new announcement at the show is Avigilon’s ACC System Health Monitoring, a new service added to the Blue platform Building RMR for customers The cloud also enables integrators to build more recurring monthly revenue (RMR). A cloud approach that encompasses products and ongoing service ensures that an integrator continues to “touch” customers. “For us, they can package this around service in a new way,” says Ryan. “The customer doesn’t have to worry about a large capital expense in the beginning. And as new capabilities come along, they can be added. So it becomes a way to sell a package around their company, service and products; but less about the products and more about a platform that allows them to sell their [integration] company in a new way. What we’re hearing is, it’s a change in mindset, and you need buy-in from the top of the organisation. And the sales people have to get used to selling in a different way. It’s going to take time, and our industry needs to evolve. Customers love the flexibility. And integrators need stickier customers and better profit margins.” Avigilon also continues to upgrade its Appearance Search product to enable faster review of stored video. Now a search for video related to an investigation can begin with a physical description of a person (rather than using a reference image as a starting point in the search). There’s one more day for attendees to roam the aisles of ISC West in search of new and useful technologies. Foot traffic historically drops off on the final day, but that just leaves more quality time for interaction among those staying until the bitter end. Count me among that group, and I will have much more to report after the show ends.
Open architecture in physical access control is built around Mercury Security’s access control panels, the de facto standard embraced by more than two dozen access control original equipment manufacturers (OEMs). Mercury and several of its OEMs teamed up March 3-4 to present MercTech4, a conference in Miami aimed at updating security consultants about the latest developments related to the Mercury platform. MercTech4 highlighted a new generation of access control products, which are increasing the capabilities for Mercury OEMs in areas such as two-way communication and encryption. Enhancements include use of the OSDP (Open Supervised Device Protocol) v2 communication standard instead of the older (and less flexible, less secure) Wiegand standard. Other advantages are relay count activations, a crypto memory chip and default encryption, a critical feature ensuring greater cybersecurity. Integration of hardware with physical security Mercury hardware is sold exclusively through OEM partnerships. The new LP4502 controller and access control platform use the Linux operating system. Mercury also provides hardware integration at the controller level with elevator manufacturers such as Otis, Kone and Thyssenkrupp, including “destination dispatch,” which groups passengers going to the same floors into the same elevators, thus reducing waiting and travel times. Mercury hardware is sold exclusively through OEM partnerships. The new LP4502 controller and access control platform use the Linux operating system Integration of Mercury controllers with LifeSafety Power’s IP-based intelligent power supplies enables system health and diagnostic data to be shared for preventive maintenance. Mercury also offers several “bridge” products to enable its OEMs to transition installed proprietary systems from outdated Casi-Rusco (GE), Software House I (Tyco) and Infographics (GE) technologies to an open platform using Mercury hardware. Business as usual Other recent news for Mercury is the company’s acquisition by HID Global last fall. Mercury Security President Matt Barnette says the acquisition will not impact how Mercury goes to market. “It’s business as usual,” he says. “It’s 130 days into the acquisition, so it’s still early on, but we are continuing to do what we do.” Steve Carney, HID Global’s vice president of product marketing for physical access control, provided an update from the HID Global perspective to MercTech4 attendees. He reiterated that there would be no change in Mercury’s OEM go-to-market strategy. HID will develop a roadmap for improved combined solutions among the controller, reader, credential and cloud He emphasised that Mercury’s team and talent remain core to the brand, and HID will develop a roadmap for improved combined solutions among the controller, reader, credential and cloud. Open architecture companies throughout the access control industry – Mercury’s OEM partners – are incorporating the new boards into their products, each putting their “spin” on those capabilities and expanding the functionality of their systems. At MercTech4, seven of those OEMs hosted small groups of consultants in focused meetings to highlight what’s new with their products. Lenel honoured as 'Platinum Premier' partner Lenel, Rochester, N.Y., has been a Mercury's OEM partner since 1995. Lenel is Mercury’s first-ever "Platinum Premier" partner. In recent years, Lenel’s OnGuard system has evolved into a fully browser-based system providing both alarm and cardholder management through web browsers, and access to the platform on a computer, laptop or tablet. OnGuard WATCH (Web Access Trending and Comprehensive Health) provides system monitoring tools and health checks, such as tracking CPU usage and logging error files. Lenel has introduced its own BlueDiamond mobile credentialing system based on Bluetooth Low Energy and deploying mature technology previously used by sister UTC companies for real estate locks and in the hospitality market. Feenics, an Ottawa, Ontario, cloud-based access control company, was also among the Mercury OEMs participating in MercTech4. The Keep by Feenics platform is scalable from a single door to a global enterprise environment. A RESTful API provides easy connection of third-party applications. Feenics emphasises cybersecurity in the cloud, using Amazon Web Services, Transport Layer Security (TLS) encryption, and Veracode penetration testing. They use MongoDB open source database replica sets instead of Microsoft SQL. Mercury and several of its OEMs teamed up March 3-4 to present MercTech4, a conference in Miami aimed at updating security consultants about the latest developments Integration and encryption RS2 Technologies, Munster, Indiana, is another Mercury OEM highlighted at MercTech4. Their top vertical markets are K-12 schools, utilities, healthcare and government. RS2’s features include a PSIA-compliant interface, compatibility with BACnet and the Pinwheel DME (Data Management Engine) for bi-directional database integration.RS2 offers web-based support, and each edition of the Access It! software implements features suggested by customer RS2 offers web-based support, and each edition of the Access It! software implements features suggested by customer. Product enhancement is a focus of RS2’s engineering. Open Options, Addison, Texas, is a Mercury Platinum Elite partner whose customer base spans every vertical, and whose feature set reflects customer feedback. Open Options offers Mercury hardware mounted inside a sleek plastic enclosure, among other form factors. The company emphasises an open business culture and dedication to customer service. Customer support is a direct phone line to speak with a live person every time to get any issue resolved. Open Options’ DNA Fusion Version 7 platform includes new features such as an updated user experience. DNA Fusion interfaces seamlessly with security technologies — including video, biometrics, wireless locks, and more. Last year, Open Options marked 20 years of partnership with Mercury Security. Engineering for the masses Avigilon, Vancouver, B.C., is embracing new Mercury products in its completely browser-based Linux platform that can scale from entry-level to enterprise systems. The ACM (Access Control Manager) software is engineered for IT professionals and is updated every 60 days. For Avigilon, access control is a component of a broader approach that uses analytics and self-learning to manage massive amounts of data and provide the information an operator needs. The Linux-based system uses features such as the Avigilon “Appearance Search” capability to shift operation of security systems from a reactive to a proactive stance The system uses features such as the Avigilon “Appearance Search” capability to shift operation of security systems from a reactive to a proactive stance. Genetec, Montreal, Canada, emphasises the value of its “unified” approach that combines video, access control and automatic license plate recognitions into a single platform – designed from the ground up – that incorporates communications, intrusion detection and analytics. Cybersecurity failures prominent in the news often occur because of negligence – the customer had not implemented a software patch, for example. Genetec helps to manage such concerns. When cameras are deployed in the Genetec platform, the system provides an alert if a new camera firmware version is needed. The Genetec Update Service (GUS) notifies customers of any needed software updates. Prominence of cybersecurity Honeywell’s Win-Pak access control software is integrated with the Pro-Watch security management suite. Cybersecurity is a corporate priority for Honeywell, whose products follow the SDLC (systems development life cycle) process with security requirements based on the ANSI/ISA 62443-3-3 standard. Microsoft's Threat Modelling tool identifies entry and exit points of systems that an attacker could exploit, providing the development team an attacker's viewpoint. The secure product development process includes static code analysis, secure code review, code signing, binary scanning and component inventory. Products are thoroughly tested by the Product Security Assurance Team and at times by an Advance Independent Testing Team. If vulnerabilities are identified after release, they are handled by the Product Security Incident Response Team. Cybersecurity issues dominated a consultant roundtable event on the second day of MercTech4. There was plenty of spirited discussion and some valuable insights among the 40 or so participating consultants. More to come on that in another article in the next couple of weeks.
IDF Aluminium has installed transom closers, solenoid locks and hook locks from Alpro Architectural Hardware at a building in a historic section of London’s Finsbury Square. 4 Chiswell Street backs onto the Artillery Ground which has seen archery in Tudor times, some of the first organised games of cricket in the 1730s and even a hot-air balloon flight in 1784. The four-storey structure was refurbished by main contractor Parkeray to a design by Ben Adams Architects that created column-free office space with exposed concrete soffit and a signature golden mesh & grille facade based on curtain walling with bold circles. Automatic voltage regulation The glazing is unusual since the Reynaers’ curtain walling for the double-height reception uses innovative bracketry to support massive panes from Euroview Architectural Glass. The Alpro closers are on the distinctive gilt exterior doors and the client is also benefiting from solenoid bolts in the door heads. Alpro transverse action deadlocking bolts offer high levels of physical strength with holding forces of up to 2,000kg Alpro transverse action deadlocking bolts offer high levels of physical strength with holding forces of up to 2,000kg, a bolt throw of 14mm and models with oversize pins. The advanced microprocessor module provides power reduction allowing for continuous operation without heat generation as well as automatic voltage regulation, dual monitoring and access control features to fully monitor and control movement. Installers can use housings from the same series for surface mounting which facilitates the securing of glass doors. Dress plates are offered for a clean finish. Public sector environments The 4 Chiswell Street refurbishment was carried out with tenants in occupation and even involved use of abseiling techniques to replace glazing. A temporary reception was created for access and egress. Daylight has been maximised and floor-to-ceiling height is used wherever possible in a design that meets the Equality Act and includes a revised fire strategy. IDF specialises in the design, manufacture and installation of aluminium doors. The door projects are often in business and public sector environments where usage may be high but maintenance costs must be minimised. IDF has 30 years’ experience in the shop front and commercial door market. The company ensures a quality service by designing and fabricating all of its doors and shop fronts in-house with no use of sub-contractors. The client portfolio covers transport, local government, healthcare and education from schools through to universities.
The latest HD video technology from IDIS has been chosen by Southern Health NHS Foundation Trust for a comprehensive upgrade across their facilities in Hampshire. In one of the largest projects of its kind, the new system will improve safeguarding at a number of sites for patients requiring specialised mental health care in a secure setting. IDIS’s Korean technology is fully network-tested and approved, which means it is secure enough to be linked to the wider NHS network, at any point in the future, giving further options for centralised monitoring and control. Selecting IP CCTV solution Southern Health wanted a fully managed system, linking all their sites onto their local LAN without the risk of system hacking Because of the sensitive nature of the care being provided, the vulnerability of patients and the risks to staff, it was essential that the video solution was not only network-secure but could be relied on to capture scenes in close detail in all lighting conditions. Southern Health wanted a fully managed system, linking all their sites onto their local LAN without the risk of system hacking, which is a key NHS consideration in selecting any IP CCTV solution. The IDIS equipment was identified as the best for the project following a full proof-of-concept comparison, with equipment set up on site to demonstrate both picture quality and ease of use. Installation of cameras and recorders It replaces a previously installed IP video system, comprising a mix of equipment from different manufacturers, and in comparison, it offers the benefits of lower cost of ownership due to ease of use, simple installation and maintenance combined with the warranty. The first phase of the upgrade has just been completed by fire and security integrator ISD Tech, with an installation at Ravenswood House, Fareham. This phase comprises almost one hundred 12MP vandal-resistant IR Fisheye cameras as well as full HD IR domes, DirectIP H.265 4K recorders, PoE switches and full-HD monitors. The older system at Ravenswood House had been proving to be difficult to use. Recordings could not be easily archived, and image quality was inconsistent, explains Tracey Edwards, Security Manager of Southern Health NHS Foundation Trust. Identifying and retrieving recordings Delays in investigations can result in interrupted care delivery and costly disruption, so need to be minimised as much as possible “We had identified gaps in coverage and our efforts to provide a safe environment were being hampered by footage that was often unclear,” Tracey Edwards says. “The old system was proving too complex to use and it was taking too long for operators to identify and retrieve recordings.” This was a major issue because staff at the site are caring for vulnerable people and, if an incident occurs, it’s vital that they can quickly access recordings that show exactly what happened. Delays in investigations can result in interrupted care delivery and costly disruption, so it needed to be minimised as much as possible. Motion-sensor activated lighting The advantage of the IDIS 12MP fisheye cameras is that they allow all events to be captured automatically without the need for operators to focus in on an incident. Recordings from the new cameras always provide a complete 360 view of any given area without any blind spots. Just as importantly, the system is easy to use, and the footage can be accessed quickly. The fisheye units offer a choice of 6 de-warping view modes and ensure night-time IR viewing at up to 15 metres. The new system has also overcome a particular loophole at Ravenswood House: in some areas motion-sensor activated lighting was not sensitive to very slow movement, meaning the previous system could not capture images because it had no IR capability. This increased the vulnerability of both patients and staff. IDIS's Smart Failover technology IDIS and ISD Tech worked particularly closely to ensure the phase one installation went smoothlyOvercoming this, the built-in IR capability in the IDIS fisheyes enables the capture of crisp, clear images even in darkness. Crucially, the new solution also features IDIS’s Smart Failover technology which protects against loss of footage due to a wide range of potential fault conditions, including network instability, network failure, storage failure, recorder hardware failure and power supply failure. IDIS and ISD Tech worked particularly closely to ensure the phase one installation went smoothly, says Nicky Stokes, ISD Tech’s Managing Director. “Our engineers had to be very sensitive and careful working on this project because of the nature of the site and the needs of the patients. Everything went smoothly – IDIS equipment really is ‘plug and play’, which makes our job much faster, and we appreciate the high-level support that IDIS always gives.” Seven-year warranty With phase one completed, full roll-out of the IDIS technology through Southern Health NHS Foundation Trust sites will continue through 2019. “We are delighted that IDIS technology has been chosen for this important NHS project,” says Jamie Barnfield, Sales Director, IDIS Europe. “We know that our technology will provide outstanding service for years to come. Not only is it backed by our IDIS Ultimate seven-year warranty, our commitment to leading the way in new product development means that it will be forward-flexible and meet all the customer’s future needs.”
Comprising a large tertiary and secondary hospital, along with three rural hospitals, Waikato DHB is a substantial healthcare operator which employs approximately 6,000 staff throughout the region. With security needs that include protecting staff from verbal and physical abuse, safely securing high-dependency patients in dementia wards, restricting unauthorised access to medication and medical equipment, and protecting high-risk facilities such as newborn intensive care units, Waikato DHB required security systems that could be applied to both high and low security areas and found the solution in Gallagher’s range of innovative security products. Serving a large geographical area of the North Island of New Zealand, the Waikato District Health Board (Waikato DHB) provides hospital and community-based health services to a population of nearly 400,000 people. Controlling access areas within hospital Gallagher’s system enables us to make changes quickly and push that information out to the card readers instantly"Gallagher’s access control system and Command Centre central management platform provide Waikato DHB with control over access in and out of areas within the hospital. With access profiles that change on a daily basis, as medical staff – predominantly nurses – move between different departments on different days, it’s vital that the system can be updated simply and efficiently. “Gallagher’s system enables us to make changes quickly and push that information out to the card readers instantly, ensuring that staff can approach doors with the confidence that they can enter or leave areas as necessary,” said David Wilson, Manager of Security and Parking for Waikato DHB. The safe and secure storage of medication and medical equipment, ranging from syringes and surgical tools, to large expensive machinery, is a legal requirement of all hospitals in New Zealand. Single access card system Gallagher’s access control solution forms a part of the security system that delivers this for Waikato DHB facilities. Utilising a single access card system where permissions can be set to allow different access ensures the efficient movement of staff, reduces the risks associated with handling keys, and provides a comprehensive audit trail that identifies access movements by employee. Utilising a single access card system where permissions can be set to allow different access ensures the efficient movement of staff Waikato DHB is proud to put people at the centre of what they do, and strives to ensure staff and patient safety at all times. A number of Waikato DHB’s wards require high-level security either for the protection of the patients – as in the case of dementia facilities – or staff. Duress buttons located throughout the hospital and its high-risk areas automatically notify security staff of the exact location where a duress alarm has been activated. Lock-down system Gallagher’s Command Centre Mobile application delivers these duress notifications directly to a guard’s mobile device – speeding up the delivery of urgent information directly to security personnel. The ability to lock-down areas of the hospital for safety reasons is paramount. “Command Centre gives us the ability to isolate areas and restrict access. This is a critical requirement for us and the reliability of that lock-down system is hugely important,” said Wilson. With so many visitors and staff coming and going from the hospital, carpark management is an important aspect of facilities administration for Waikato DHB. In choosing a solution, the DHB selected Gallagher’s Carkpark Management system - an optional licence feature. Streamlined parking processes Through an integration with Gallagher’s Command Centre security management software, staff are able to badge their access card at one of the many staff and public carparks on site, and have their parking fee deducted from their pre-paid account. The programme has in-built intelligence including the ability for staff to exit and re-enter during a set period without being recharged The programme has in-built intelligence including the ability for staff to exit and re-enter during a set period without being recharged. This system has streamlined parking processes, particularly for part-time and shift-work staff who have irregular parking requirements. According to Wilson, “One of the real strengths of this system is the reporting. By managing the pre-paid carpark system through Command Centre and linking it to staff access cards, we are able to effortlessly extract detailed reports.” Electronic Tag Boards Waikato DHB’s facilities are continually expanding and this means a large number of contractors may be present on site within a 24 hour period. By utilising another Gallagher licence feature - electronic Tag Boards - contractors can easily sign on and off of the site. A key driver for this was health and safety, “It’s really important for us to know who is on site in case of an emergency,” said Wilson. “Making this process as simple as possible for contractors is the best way to ensure it is used.” A number of other system integrations appear across the site, including CCTV. Waikato DHB’s largest hospital facility, Waikato Hospital, has over 250 CCTV cameras connected to Gallagher’s Command Centre platform. As Waikato DHB’s requirements continue to evolve, Gallagher’s systems expand alongside them. Security Ward Standard The Security Ward Standard details the minimum security equipment required for new buildings, including access control, duress alarms, and camerasTo remain at the forefront of technology, Waikato DHB has a software maintenance agreement with Gallagher, to ensure they operate the very latest software available. “Any advancement in technology will make life easier, that’s a straightforward investment for us,” said Wilson. Through Waikato DHB’s experience with Gallagher products, the team developed a ‘Security Ward Standard’. This standard details the minimum security equipment required for new buildings, including access control, duress alarms, and cameras. The Security Ward Standard has greatly reduced the time involved by Waikato DHB staff in producing specification documents and gathering approvals. “Gallagher gives us a complete and total security package that is expandable and easy to manage,” said Wilson. “We are confident that a high-standard of security is being consistently applied across our sites for the safety of our staff, patients, and visitors.”
Technology company Nedap has provided physical access control and long-range readers for vehicle identification at the new AZ Zeno medical care centre in Knokke-Heist (Belgium). AZ Zeno, which opened in April 2018, consists of a hospital with rehabilitation centre, an outpatient clinic, auditoria, public event space and a heliport. Nedap Identification System and Nedap Security Management have worked together on this extensive project. It is AZ Zeno’s highest priority to guarantee the security of patients and employees. With Nedap’s TRANSIT long-range identification readers, emergency vehicles get swift access to the hospital’s premises. Physical access control AZ Zeno combines functionality and sustainability and respects the rural character of the local landscape With AEOS, Nedap provides the medical care centre with a complete solution for physical access control, and the system will also be used to manage staff lockers. By combining Nedap’s solutions, AZ Zeno is able to offer both patients and employees the best possible security and accessibility. AZ Zeno combines functionality and sustainability and respects the rural character of the local landscape. The link between inside and outside and between medical facilities and public spaces is almost seamless. And the centre’s sustainable design focusses on its surroundings, ecological energy and the use of reclaimed materials. Better accessibility Nedap-CEO Ruben Wegman: “We are proud that two of our business units contribute to the security of this exceptional and innovative centre and to a better accessibility for its users. The simultaneous implementation of AEOS and TRANSIT is a great example of the complementary character of Nedap’s products.” To implement the system, Nedap collaborated with partner Electro Enterprise Gullegem.
Comelit has worked sensitively on site at Rathview Mental Health Facility, to supply door entry solutions to ensure a therapeutic and safe environment is created for the benefit of residents, staff and visitors. Comelit door entry solutions Situated on a rural greenfield site on the outskirts of Omagh, Rathview Mental Health Facility is a new c£2.8 million, 1169m² site that contains a twelve-bed Discharge Unit and a six-bed Recovery Unit, arranged around two central courtyards. With its innovative design, the unit aims to increase the range of community-based mental health services available in Northern Ireland. Owned by The Western Health and Social Care Trust and designed by award winning Todd Architects, Comelit worked sensitively with electrical consultants on site, WYG Belfast, from the tender process to project completion, understanding the full specification requirements from the entrance through staff stations and concierge resources. Healthcare security and safety Comelit was specified through evidence of its understanding of the site requirements, along with the system being IP based, hence highly flexible and configurable" Says Gary Hewitt, Consultant at Chubb NI Ltd, who worked on Rathview Mental Health Facility: “This was an incredibly sensitive works program, where the design of the building was not just important from an aesthetic perspective, but also to ensure a positive impact on the recovery process for residents; and for staff to operate in an environment where they feel safe and secure.” “Comelit was specified through experience and evidence of its understanding of requirements on site, together with the system being IP based, hence highly flexible and configurable. These elements came together to allow for residents to experience independence in a domestic environment, with autonomous access to their accommodation.” 316 Sense panels In total, Comelit was specified for the door entry systems for all four entrance points to the facility, and a total of four 316 Sense panels installed, along with two staff stations and a concierge unit. Each of the twelve apartments were fitted with a pull cord and emergency response button, cabled into Comelit’s Mini handsfree monitors. Designed to operate through Comelit’s innovative VIP system, it utilises the Security Systems Network and allows a priority call to the concierge in case of emergency. Patients, staff and visitors’ safety Mike Campbell, Business Development Manager at Comelit Group UK concluded: “Rathview is an important development in the context of provision of mental health facilities across Northern Ireland, where every part of the site is seen as potentially having therapeutic value. We have worked in partnership with the consultants on site to create a door entry solution that can ensure a balance of a welcoming, encouraging environment, whilst maintaining the safety and security of residents, visitors and staff.”
IDF Aluminium has installed transom closers and latch locks from Alpro Architectural Hardware at a building that provides premium co-working and flexible office space in central London near Victoria Station. Thomas House in Eccleston Square is a seven-storey structure with a facade in Regency style and a distinctive timber-clad reception that leads to two wings. It has collaborative drop-in work areas, meeting rooms and facilities to suit present-day practices. The building has been refurbished for The Office Group who pioneered shared workspaces in Britain and now offers these services across multiple London locations as well as Bristol and Leeds. Hydraulic door controls The Alpro transom closers are a means of hydraulically controlling the opening and closing of aluminium doors The Alpro transom closers are a means of hydraulically controlling the opening and closing of aluminium doors. They allow precise adjustment of the latching and closing force generated by the valve according to the weight and height of individual doors as well as type of usage. Aesthetics are a major consideration for The Office Group who briefed Soda Studio, an architectural practice known for its clean simple interiors, to create a design in keeping with the neighbouring Georgian squares. In addition to the working facilities, Thomas House has a library, music room, roof terrace and gymnasium. It is named after the early nineteenth-century architect Thomas Cubitt who created much of the surrounding area and also designed the eastern front of Buckingham Palace. Preserving interior geometry Fabricator IDF devised a solution featuring tailored SBD aluminium profiles from Jack Aluminium Systems, bespoke glazing, internal screens and the Alpro door management. The Alpro products include Europrofile cylinder deadlatches which can be combined with electric strikes to provide the added option of remote access control. All of The Office Group premises are design-led, and we have now supplied equipment to five of their sites including Henry Wood House" Peter Keen, sales director at Alpro, said: “Installing transom closers on internal doors is unusual but the concealed nature of these closers, within the transom header bar, means they are unobtrusive and meet the architect’s goal of preserving interior geometry.” He continued: “All of The Office Group premises are design-led, and we have now supplied equipment to five of their sites including Henry Wood House, a former BBC building in the West End. Our transom closers are durable and have been tested independently at 250,000 double-action cycles.” Commercial door market IDF specialises in the design, manufacture and installation of aluminium doors. The door projects are often in commercial and public sector environments where usage may be high but maintenance costs must be minimised. IDF has 30 years’ experience in the shop front and commercial door market. The company ensures a quality service by designing and fabricating all of its doors and shop fronts in-house with no use of sub-contractors. The client portfolio covers transport, local government, healthcare and education from schools through to universities.