imageHOLDERS addresses post-pandemic concerns with touchless self-service solutions for ViewPoint Feedback

imageHOLDERS bespoke kiosk technology has helped ViewPoint Feedback develop a new range of touchless self-service solutions ensuring customers, employees, patients, and students continue to leave vital real-time responses.

The new touchless devices match the trademark design and functionality of ViewPoint Feedback’s iconic satisfaction survey stations complete with smiley face buttons, icons, and text but in a format that addresses user concerns about virus transmission, especially in high footfall areas and healthcare environments.

Touchless technology adoption

Christian Bosence from imageHOLDERS says, “imageHOLDERS and ViewPoint have worked closely together for several years, so when their Team identified the need to adapt the latest touchless technology, they knew who to come to."

Christian Bosence adds, "We took time to understand the user journey, the expectations of the technology, and budgetary targets before putting the ‘best in class solution together. I look forward to seeing more of these units out in the wild and the seamless user interaction being experienced by users.” 

Touchless feedback device

Our experience working with Image Holders to develop this product for our customers was a positive one"

Simon Lovell from Viewpoint said, “Our experience working with Image Holders to develop this product for our customers was a positive one. We felt listened to when we were developing the features and overall look and feel for the kiosk."

Simon Lovell adds, "We had a great rapport with the team, which made communication effortless. Ultimately, we developed the best touchless feedback device on the market - what better outcome can there be?”

How the touchless solution evolved

ViewPoint Feedback is a provider of real-time customer, employee, patient, and student satisfaction reporting. They work with a wide variety of organisations, to provide them with data and insights to increase customer and employee satisfaction.

Real-time feedback is the most valuable for organisations, as it captures people at the moment, which provides the most accurate picture. Plus, Gartner research has shown that asking for feedback just 24 hours later is up to 40% less accurate. The optimum way to capture this feedback is on a self-service kiosk solution.

Simple and responsive touchless solutions

Impressed by an imageHOLDERS demonstration of how simple to use and responsive touchless solutions could be, ViewPoint Feedback worked closely with the kiosk specialist to develop a suite of solutions that are intuitive, effective, and totally on brand. imageHOLDERS were able to create a touchless line-up, based around a 10-inch screen, that offered a similar user experience to the rest of ViewPoint Feedback’s product range.

The touchless technology provides a great talking point for the ViewPoint sales team, and successfully captures their customer's attention, as well as creating international appeal. Above all, the final solution is commercially viable and meets the end user’s needs.