Incident Management

As of November 1, 2024, Hendrik Rawe (34) has assumed the position of head of the “INTERSCHUTZ, LIGNA, parts2clean, and SurfaceTechnology GERMANY” department within the “Trade Fair & Product Management” division at Deutsche Messe. He reports to Arno Reich, Senior Vice President of the “Trade Fair & Product Management” division at Deutsche Messe. The individual trade fair project managers, and thus the technical leadership of the teams, remain with the familiar persons: Stephanie Wagner (LIGNA), Bernd Heinold (INTERSCHUTZ), and Christoph Nowak (parts2clean, SurfaceTechnology GERMANY). Hendrik Rawe succeeds Hendrik Engelking, who left the company on November 30, 2023. Prior roles of Rawe After completing a Master’s degree in Marketing and Sales Management at FHDW Hannover, Rawe began his career at Koelnmesse in 2015 through a trainee program and later became a Junior Consultant in Corporate Development.  His responsibilities there included supporting M&A projects, contributing to strategic development, business planning, and operational implementation of new event formats, as well as program management in digital transformation. New digital products Since his youth, Hendrik Rawe has been actively involved as a volunteer firefighter In March 2021, Rawe took on the role of Digital Project Manager at Koelnmesse, where he played a significant role in advancing the company's digital transformation and developing new digital products until his move to Deutsche Messe. Since his youth, Hendrik Rawe has been actively involved as a volunteer firefighter. In 2017, he founded the Cologne Kalk Fire Brigade as a group pioneer, and in 2021, he established its associated youth fire department. He was honoured with the Cologne Volunteer Award in 2023 for his commitment. Until shortly before his move to Hanover, he served as a senior fire inspector in the leadership service of the Cologne Volunteer Fire Brigade. Fire and rescue services “We are delighted to have recruited Hendrik Rawe, a dedicated and versatile trade fair expert, as the department head for LIGNA, INTERSCHUTZ, parts2clean, and SurfaceTechnology GERMANY. In his previous roles, he has built a wealth of experience and, particularly in fire and rescue services, an excellent network and demonstrated strong leadership skills." "His insight into people, trade fairs, and various industries will benefit him in the strategic development of his event portfolio,” says Arno Reich, Head of Division at Deutsche Messe.

Synectics Security, one of the largest security systems integrators operating in the UK and Ireland is rebranding to Ocular Integration (Ocular) under new leadership. Rebranded identity The rebrand reflects the company’s independence and visionary focus on delivering the latest technical solutions and innovations to customers in government, high-security, public space, heritage, transport, custodial services, utilities, and other critical infrastructure. It also sees the appointment of a new Managing Director, Chris Jepson. Chris Jepson Chris is ready to lead Ocular into what he believes is an exciting new era for the business With a ‘hands-on’ background in security technology engineering, and over two decades of industry experience – including 18 with the company, Chris is ready to lead Ocular into what he believes is an exciting new era for the business. Chris comments, “The security market in the UK and Ireland is experiencing significant growth. It’s also changing at pace. The physical and cyber risks facing the sectors we serve are increasingly sophisticated – the solutions required to tackle them often must be too. At Ocular, we have both a keen vision and the ability to help customers navigate this changing landscape." AI-based solutions “We have a vast network of technology partners and decades of technical and project management experience." "All of this means that whether an organisation needs the latest in AI-based analytics, the ability to leverage cloud-based surveillance for real-time security oversight and incident management, or advice on updating and unifying existing technologies – from intrusion detection and access control to security barriers – we will always focus in on what matters to deliver solutions perfectly tailored to specific needs and budget.” Forward-thinking approach The company will continue to operate out of its Nottingham HQ, building on the highly experienced team The company will continue to operate out of its Nottingham HQ, building on the highly experienced team and 45-year heritage established under the Quadrant Security Group and Synectics Security brands. Chris added, "Ocular isn’t just a new name for us. It’s a rebrand that symbolises our unwavering dedication to a vigilant and forward-thinking approach to security." Precise and reliable solutions "It epitomises our goal to deliver precise and reliable solutions that our customers can depend on completely. Now and well into the future." Ocular will be exhibiting at the 2024 Euro Bus Expo from November 12-14 at Birmingham NEC, showcasing its new brand identity.

Kaseya, the global provider of AI-powered cybersecurity and IT management software announced Kaseya 365 User, joining Kaseya 365 Endpoint which launched in April 2024, at DattoCon Miami. Kaseya 365 User gives managed service providers (MSPs) the ability to help their customers prevent, respond to, and recover from threats to user identity and security. SaaS Alerts Kaseya also announced it has acquired SaaS Alerts, an industry-pioneering cybersecurity company that helps MSPs monitor and protect customers’ SaaS application usage. SaaS Alerts’ technology is included for free as part of the Kaseya 365 User subscription, adding significant value to the new subscription for MSPs. AI-based automation "Our mission is to make our partners more profitable, by providing them a platform that provides far more AI-based automation than otherwise available, and offering that platform at a fraction of the cost,” said Fred Voccola, CEO, of Kaseya. “When we launched Kaseya 365 Endpoint earlier this year, the market response was astounding." Financial benefits "Our goal from the beginning of our journey was to ensure our MSP partners get the recognition and financial benefits that match the enormous value they provide to SMBs around the world. Now, with Kaseya 365 User, we get to take another major step." "Our partners can better protect themselves and their customers, automate service delivery, and once again vastly improve their unit economics for greater profitability.” Comprehensive protection While small businesses power the global economy, their technology infrastructure is largely dependent on MSPs While small businesses power the global economy, their technology infrastructure is largely dependent on MSPs to protect user data and respond to ever-present cyber threats. With Kaseya 365 User and Kaseya 365 Endpoint, MSPs can offer comprehensive protection for small business owners and their customers. Competitive advantage “Now more than ever, there is a massive advantage to being an MSP powered by Kaseya,” said Nick Martin, Director of Managed Services, at Mainstreet IT Solutions. “It’s a true competitive advantage because with Kaseya 365 User we’re getting more for less money, and we can pass along savings to our customers without sacrificing anything.” Cloud detection and response SaaS Alerts, a critical component of Kaseya 365 User, is the SaaS security platform for MSPs. This innovative technology allows MSPs to monitor and remediate any potential threat to their critical business applications or users in SaaS environments in real time and ensure critical business applications are safe from both internal and external threats. “As cyber threats are becoming more sophisticated, MSP tools need to evolve,” said Jim Lippie, CEO, of SaaS Alerts. “With cloud detection and response, MSPs can identify breaches and act on them quickly. This is a must-have for MSPs to protect their customers.” DattoCon Miami highlights Kaseya DattoCon event includes nine training sessions and six workshops so attendees can become better 2024's Kaseya DattoCon event includes nine training sessions and six workshops so attendees can become better versed in the products they already own.  Notable sessions include keynotes with Kaseya CEO Fred Voccola, philanthropist and innovator Mick Ebeling, and wildlife photographer Ron Magill. The event will end with the much-anticipated Golden Datto and Cooper Cares Awards and a Fright Night Halloween party. Additional key announcements from Kaseya Backup Concierge programme: Backup is the last line of defense and one of the most important tools for an MSP, but it represents one of their largest spends and highest risks. Kaseya is committed to solving the challenge, both commercially and technically, with a $10M investment in the new Backup Concierge programme. This programme is free for Kaseya Datto backup customers and is purpose-built to ensure they are optimising their profitability, as well as supporting their technical needs throughout the data protection journey for new and existing clients. Next-Gen Endpoint Backup: Building on its commitment to protecting data everywhere, Datto's Endpoint Backup expands to offer better control, more flexibility, and greater restore options - while still at a price point that makes it more profitable than any competitive solution on the market. Purpose-built for MSPs, it boasts centralised, policy-based management; smart scheduling with custom controls (ie, business hours); full control over throttling, data regions, and selective backup configurations (inclusions/exclusions); and is fully integrated with popular MSP solutions like IT Glue, PSAs, RMMs and more. Cooper Copilot Expands to PSA: With new AI features, Kaseya BMS and Autotask both amplify technicians' ability to swiftly act and communicate. Smart Ticket Summary saves time spent reading through tickets to see actions already taken, distilling it into a succinct recap. Smart Writing Assistant empowers technicians to send clear and professional messages to end-users by transforming their technical expertise into simple communication. Smart Resolution Summary automatically captures and documents the steps, actions, and outcomes involved in resolving IT tickets, creating a detailed record for future reference and faster issue resolution. These features streamline the ticket resolution process so techs can do more in less time. Better Together: Network Detective Pro and audIT are one platform delivering unparalleled audit, discovery, and reporting to MSPs to close more business and increase profits by showcasing IT value. New and existing partners get the automated capabilities of Network Detective Pro coupled with the dynamic presentation layer of audIT at no additional cost. New Capabilities to Vonahi: Vonahi has introduced a new prospecting test feature that allows MSPs to offer potential clients a preliminary pentest evaluation to demonstrate immediate value. Further, custom-branded reports can be exported to Microsoft Word for full customisation allowing MSPs to add additional data and customise report themes to fit their company brand.  Subscription offering Kaseya 365 User is a new subscription offering in addition to Kaseya 365 Endpoint (formerly Kaseya 365), which was introduced in April 2024.  Less than six months after launching, Kaseya 365 Endpoint protects more than 5.5 million devices.

A security company has issued a warning to commuters after a worrying rise in theft and antisocial behaviour at train stations. Kingdom Security, who provide a range of security measures including security personnel to a wide range of sites across the country are becoming increasingly concerned about a rise in theft at several train stations and are asking regular commuters to remain vigilant. Shoplifting offences According to the ONS, England, and Wales reached a new 20-year high with 443,995 shoplifting offences committed in 2023/2024. The situation is certainly worrying and although commitments were made in July’s Kings Speech, Graham Allison, COO of Kingdom Security, is urging commuters to be vigilant and to make security aware if they see any causes for concern in train station shops. Campaign against shoplifting and violence “Kingdom welcomes the government’s commitments to crack down on shoplifting and violence against shop workers. Train station retail workers are under immense pressure, especially during peak commuter hours, and unfortunately, some people rushing to get their train may be tempted to steal rather than wait in line.”  “Nationwide, we are also seeing a rise in the verbal and physical abuse being faced by retail workers, and we fully support Co-op's campaign to make this a standalone criminal offence,” continues Graham. “At train stations, there are fewer staff in store to deal with situations that escalate, so security personnel needs to be trained to deal with these issues and protect shop workers.” Preventative solutions Incident Reporting software allows store managers to log the value of goods and the time of day There are many preventative solutions retailers in train stations can take to better protect themselves. For example, Kingdom Security is rolling out new innovative measures to crack down on shoplifting. Their Incident Reporting software allows store managers to log the value of goods and the time of day these attacks happen through their mobile, to build a clearer image of when theft is most likely to occur, and to identify the high-value items. These forecasts let management staff prepare and prevent any abuse and theft within their stores, better-protecting team members and the public during especially busy commuter hours. The public to remain vigilant Graham emphasises, “The security industry is making huge strides forward, in not only reacting to theft after the fact but creating a basis from which retailers can better prepare for it." "We are asking the public to remain vigilant, especially during commuter hours when stations are at their busiest, and if you see anything suspicious alert the relevant authorities including the British Transport Police immediately.” 

Logpoint is announcing the appointment of Frank Koelmel as Chief Revenue Officer (CRO), underscoring Logpoint’s dedication to establishing itself as a European cybersecurity powerhouse. The appointment will enable Logpoint to continue to focus on market growth by providing high-impact cybersecurity solutions that make it easier for security teams to defend against cyberattacks and for organisations to navigate the compliance and threat landscape. Cybersecurity industry Frank Koelmel has extensive experience running successful customer engagement lifecycles With over 25 years of experience in the cybersecurity industry, Frank Koelmel has extensive experience running successful customer engagement lifecycles and building brands that resonate with customers. He comes from a position as President for the Americas and EMEA at Cybereason. Before that, he served in various leadership positions at recognised brands in the cybersecurity and technology industries, including Palo Alto Networks, FireEye, and Brocade. Data privacy “I’ve dedicated my career to helping customers to be safe and secure,” says Frank Koelmel, Logpoint CRO. “Logpoint has proven to be a great cybersecurity partner, helping organisations improve cybersecurity posture and reduce risk. With a strong foundation of excellent technology, robust data collection, and talented people, Logpoint enables effective threat detection, investigation, and response (TDIR)." "Logpoint’s position as the only major European SIEM provider, combined with its strong commitment to data privacy, makes it an ideal partner for European organisations, particularly those in critical infrastructure and Managed Security Service Providers (MSSPs).” Logpoint’s support Frank Koelmel will be responsible for shaping the strategic vision for revenue growth At Logpoint, Frank Koelmel will be responsible for shaping the strategic vision for revenue growth and overseeing the customer engagement life cycle. He will lead and align activities across Logpoint’s support, customer success, sales, and marketing functions with customer needs to achieve customer excellence and drive a healthy growth performance. “We work to create a safer digital society for organisations, which requires close collaboration with our customers and partners and a people-centric approach to leadership,” says Mikkel Drucker, Logpoint CEO. “Frank has an impressive track record of making customers successful, exceeding customer expectations, and fostering growth. I am confident that Frank can reinforce our strong market intimacy and help our customers and partners progress.” Data and cybersecurity regulations Logpoint offers a European Cyber Defence Platform based on SIEM with behaviour analytics, automation, and case management technologies to enhance TDIR capabilities. The company recently announced the acquisition of AI-driven NDR provider Muninn to make it easier for security teams to defend against cyberattacks. Designed for mid-market organisations and MSSPs, Logpoint’s solutions help combat cyber threats while ensuring compliance with European data and cybersecurity regulations. As the only European SIEM vendor with a Common Criteria EAL3+ certification required by NATO, Logpoint’s solutions are recognised for their data protection and privacy.

Entrust, a global pioneer in trusted payments, identities, and data security, announced it has been positioned by Gartner in the Leaders’ Quadrant for the inaugural Gartner Magic Quadrant for Identity Verification (IDV). The Magic Quadrant evaluated vendors across the identity verification market and recognised Entrust as a Leader. This recognition comes after the acquisition of Onfido earlier this year.  Gartner Magic Quadrant The Gartner Magic Quadrant for IDV evaluates vendors on their ‘Ability to Execute’ and ‘Completeness of Vision’. According to Gartner, vendors recognised as Leaders "demonstrate a superior vision that goes beyond simply doing more of the same at a larger scale. They also demonstrate strong execution to bring that vision to fruition. They anticipate IDV requirements and in some ways help shape the market.” The threat of identity-based attacks is increasing in sophistication and scale, enabled by emerging tools such as generative AI and deepfake technology. Entrust’s IDV solutions IDV solution uses a highly intuitive no-code workflow editor that makes it easy for clients Entrust’s IDV solutions empower businesses across industries such as financial services, governments, and workforce enterprises, with a unified AI-powered platform that addresses fraud threats, enables regulatory compliance, and improves customer conversion at scale.  The IDV solution uses a highly intuitive no-code workflow editor that makes it easy for customers to adapt the solution to their unique needs. With trusted, real identity at the centre, organisations can secure the full customer lifecycle from day one to ongoing customer interactions with an identity-centric security approach.  Innovative digital services Tony Ball, President, Payments & Identity at Entrust, said: “We believe this recognition demonstrates our commitment to protecting people from malicious cyber-criminals, while allowing businesses to deliver innovative digital services." "With Onfido embedded into the Entrust portfolio, we now have market-pioneering digital identity verification capabilities, all powered by AI. Digital identity is the key that unlocks online experiences for everyone." Entrust Onfido IDV solution Ball added: "We’re making it the focus of our continued investment in security, accessibility and user experience - both for organisations using Entrust and the consumers engaging with online products and services.” Recently, the Entrust Onfido IDV solution received recognition in 62 of G2’s Summer 2024 Market Reports, earning 13 pioneer badges in categories including identity verification, fraud detection and anti-money laundering.

The European Union’s GDPR (General Data Protection Regulation) framework represents some of the toughest and most secure privacy laws in the world. Their creation signaled the EU’s dedication to individual privacy rights and generated new standards and requirements for an organisation inside or outside of the EU wanting to do business in the region. This privacy stance raises an interesting question: to what extent (if any) will France be utilising AI-assisted security and biometrics - at the upcoming Paris Summer Olympic Games?  AI-assisted security systems As France prepares to host this global event, certain AI-assisted security systems like algorithmic video monitoring have been tested and are planned to be in use. The country also passed a law with a legal framework for addressing provisions of hosting the Games in their country, Law No. 2023-380. These technologies will support the police and security efforts to detect sudden crowd movements, irregular vehicle, and pedestrian movements, abandoned objects, people lying on the ground, and more, any of which could indicate an attack. Local connectivity One recent French poll found that an overwhelming number of respondents support the use of smart cameras Such technologies, which can be connected directly to localised command centers and police departments, provide an opportunity to prevent deadly incidents like the bombing at the 1996 Summer Olympics in Atlanta, GA. There are signs that citizens of the EU are becoming more receptive to such measures, with one recent French poll finding that an overwhelming number of respondents (89 percent) support the use of smart cameras in stadiums for this purpose.  Biometric technology The general public and private use of biometric technology (face matching, face liveness, and other biometric modalities), on the other hand, continues to run into challenges with adoption in this privacy-focused region. For the most part, laws ban facial recognition, permitting its use only once someone has been convicted or is suspected of having committed a serious crime. Limitations of video surveillance Limiting the utility of biometrics to only video surveillance for an event of the Paris Olympics’ magnitude is not the best approach. The ability to quickly identify or de-identify possible suspects from regular attendees greatly strengthens the activities of the police and helps protect the rights of regular attendees. Consider the example of New York City detectives using facial recognition to identify a man who, in 2019, left a pair of potential bombs in the Fulton Street subway station. Benefits of facial recognition technology Many believe that the use of facial recognition could have expedited and solved the Boston Marathon bombing tragedy With facial recognition technology, it took only one hour to identify the suspect - a process that previously would have taken several hours or even days, leaving the possibility of further damage unresolved. Citing yet another example, many believe that the use of facial recognition could have expedited and solved the Boston Marathon bombing tragedy much sooner and more efficiently, aiding investigators who reportedly had to sift through 120,000 photos and nearly 13,000 videos before identifying the perpetrator. Need for real-time video With an estimated 16 million visitors expected to descend upon France for the Games - and an environment that is harder to protect from bad actors - is limiting the use of biometrics to video surveillance the most effective? In our minds, in certain high-urgency cases, such as tracking kidnapping cases or possible terrorism activity, it should be permissible for facial recognition to be applied to recorded video in real-time and without delay. Public safety Beyond this obvious good that biometrics can bring from a public safety perspective, there are other ways that biometrics can be woven into the fabric of the Summer Olympics to support a faster, more enjoyable experience for all. Consider queue management. In a few weeks, an estimated 2.3 to 3.1 million ticket holders will form lines to access Olympic events. Fingerprint scanning technology People could pass through lines in mere fractions of a second, versus having to fumble for a paper ticket If fingerprints were captured at the point of ticket purchase and fingerprint scanning technologies made available on-site, people could pass through lines in mere fractions of a second, versus having to fumble for a paper ticket that may be torn or damaged, or an e-ticket on a phone with a dead battery. This would speed up the processing of queues tremendously.  Olympics-focused gambling activity Another area where biometrics can be beneficial is in Olympics-focused gambling activity, which is expected to gain steam as the Games get underway. Biometrics can be used to match facial images with legal documentation for age verification, and then combined with geofencing to ensure gambling participants are of legal age, depending on where they are physically based. Biometrics also makes it possible to identify, beyond the shadow of a doubt, all of the activities of particular individuals, which can help track nefarious activities like money laundering.  Evolution of privacy and security We believe biometrics can be a force for major good in our society and around various facets of the upcoming Paris Olympics, most notably public safety. It will be interesting to watch both the 2024 Summer Olympics and the ongoing evolution of privacy and security laws and practices in France and the European Union.

With the rise of organised retail crime (ORC) making headlines, retailers are grappling with the dual challenge of safeguarding both their staff and store assets, while addressing the economic pressures that impact profitability and consumer demand.  RFID technology The key lies in identifying effective solutions to counter the current surge in ORC, enabling retailers to secure their vulnerable staff and protect inventory for paying customers. Technology plays a crucial role in supporting brands on this mission, with RFID technology continuing to be a valuable solution. It aids retailers in gaining better control over retail crime, leveraging inventory data.  The ongoing surge in retail crime  Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector Seen as a global issue, the British Retail Consortium recently reported that incidents of theft have increased by 27% across 10 of the largest cities in the UK, with some cities reporting up to a 68% increase. In the US, retailer Target reported an inventory loss of $500 million for 2023, amounting to a 100-basis point hit to gross margins in 2023. The current surge in theft is not attributed to a singular cause. Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector. Lack of preventive measures A significant contributing factor is the lack of sufficient preventive measures by law enforcement, which in some cases has led to a rise in more severe incidents. However, the implementation of technologies like RFID allows retailers to efficiently build cases against criminals, putting them in a stronger position when it comes to reporting thefts.  Not all retail crimes are orchestrated by large entities or executed through sophisticated methods. Some stores have seen a reduction in staff numbers and, as a result, there are fewer people on the shop floor, making it easier for shoplifters to carry out their activities unnoticed. The true impact of retail crime  Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey The impact of retail crime on businesses extends beyond financial and economic consequences; it has also led to a surge in violence against retail staff, an ongoing trend elevated by the pandemic. Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey conducted by the National Retail Federation. This escalation in violence not only results in immediate repercussions but also contributes to long-term mental health issues for staff, fostering an atmosphere of insecurity that has compelled some retailers to close their physical stores. Policy implementation Given the challenge of staff retention across various businesses, addressing retail crime becomes an even more urgent matter. Additionally, retailers are wary of their employees facing potential danger and the prospect of legal action. Consequently, many have implemented policies prohibiting employees from actively intervening when confronted with shoplifters.  Privacy concerns with facial recognition Retail crime also affects customers, as businesses seek to offset losses by raising prices Retail crime also affects customers, as businesses seek to offset losses by raising prices, further burdening financially strained consumers. The presence of visible security systems not only makes stores more hostile but also diminishes the overall customer experience. While facial recognition technology is considered a potential solution, privacy concerns have emerged in its various applications.  Today’s problems, yesterday’s solutions Retailers are resorting to historic measures such as steel cables, physical monitoring, or plastic screens to resolve customer issues. However, the reality is that these solutions are unfit for solving the problem, causing friction for both customers and staff.  Digital solutions The newer approach involves equipping retail staff with body cams and providing new training The newer approach involves equipping retail staff with body cams and providing new training to deter shoplifters. Some stores are even offering the police discounted food and beverages to encourage their presence.  The responsibility lies with management teams to seek effective solutions. In an era dominated by data and technology, retailers must shift their focus from traditional security methods to digital solutions that align with the challenges of today’s society and modern retail environments.  Shrinkage When discussing theft or organised retail crime, retailers commonly use the term "shrinkage," referring to not only theft but the broader issue of lost inventory. Additional drivers of shrinkage include damage, fraud, and internal theft.  A significant problem arises as losses are often based on guesswork and estimates rather than concrete numbers. Retailers may lack a comprehensive understanding of their inventories, further increasing the issue of shrinkage.  Combating shrinkage  Utilising RFID technology notably helps in boosting inventory accuracy Some retailers still struggle with limited knowledge of the whereabouts of items, a challenge heightened by the issue of shrinkage. Utilising RFID technology notably helps in boosting inventory accuracy. This enhancement enables retailers to obtain a clearer understanding of their inventory and the precise locations of items.  Comprehensive strategy Changes in the in-store experience have highlighted the relevance of RFID, especially as self-service checkouts encounter double the shrinkage levels compared to traditional checkout stores.  To combat retail theft effectively, a comprehensive strategy should involve the integration of labels, deactivation, electronic article surveillance, and data analytics. This combination works synergistically to reduce shrinkage and enhance product availability.  Retail data analytics platforms RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors Linking hardware to an underlying data analytics platform empowers retailers to make more informed decisions. Retail data analytics platforms delve into alarms, deactivations, and visitor metrics, providing a deeper understanding of theft patterns.  RFID technology drives efficiency by pinpointing frequently stolen items, allowing for the identification of theft patterns. In instances of flash mobs in major metropolitan areas, RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors and incoming customers. Real-time optimisation  The crucial question remains whether both shoppers and retailers are prepared to shoulder the responsibility for these additional precautions. Nevertheless, these changes leverage data more effectively, optimising loss prevention strategies almost in real-time rather than relying on biannual inventory counts, therefore transitioning from static to dynamic loss prevention.  Holistic approach Striking a balance between security measures and providing a seamless shopping experience is key In a retail environment, not all items require protection, and prioritising the safeguarding of the most frequently stolen and valuable items can significantly impact shrinkage.  A holistic approach to retail theft is imperative, considering the entire journey of an item through the retail environment. Striking a balance between security measures and providing a seamless shopping experience is key.  Protection without hindrance  As stores move towards being checkout-free, retail criminals (or ORC gangs) will be presented with lucrative opportunities to steal, so retailers need to be one step ahead by introducing unobtrusive and effective technology solutions. For example, case building can be improved with item-level data.  RFID data offers a more precise means of assessing the value of stolen items compared to relying solely on CCTV. It provides detailed insights into the specific items removed from the store and the timing of these incidents. This proves beneficial in tracking repeat offenders.  Increased visibility with a proactive approach The modern retail environment continues to evolve and criminals are never far behind. RFID technology plays a crucial role in minimising shrinkage by enhancing inventory visibility. Moreover, it leverages the power of data to stay ahead, enabling better predictions of retail crime and the formulation of prevention strategies. This proactive approach allows for the implementation of more tailored solutions to alter outcomes positively.

It’s no secret that the data security sector is constantly changing. It has an annual CGR of about 12.3%. Future trends in data security Much of this has to do with the rise of cybercrime in recent years, with reports showing that cyberattacks happen as often as every 39 seconds. To combat the growing rate of cybercrime, data security has been on the rise. As we journey further into this era, it becomes evident that a spectrum of significant trends is molding the future of data security. This exploration delves into a selection of these trends, unraveling their importance and the potential implications they carry  1. AI security tools will increase  Artificial Intelligence is also being used in the development of smart attacks and malware The introduction of Artificial Intelligence in the data security industry brought significant changes, especially in cybersecurity. AI has been the golden standard for face detection, natural language processing, automated threat detection, and automated security systems. Additionally, Artificial Intelligence is also being used in the development of smart attacks and malware, bypassing even the latest security protocols in data control. And as time progresses, AI security tools will flourish and dominate the scene. Let’s take a more in-depth look at three of the top AI security tools. Targeted attack analysis tool  Manufacturers utilise targeted attack analysis tools to uncover targeted and stealthy attacks. Artificial Intelligence can be applied to the program’s capabilities, processes, and knowledge. For instance, Symantec launched this tool to combat the Dragon 2.0 attack in 2022. The phishing attack reprimanded multiple energy companies while trying to gain access to their operational networks. Targeted Attack Analysis Tools can analyse incidents and look for similarities from previous situations. They also help detect suspicious activities and collect all the necessary data to determine whether a specific action is malicious. Intercept X tool  Results from the Intercept X Tool feature high accuracy and a low false positive rate Sophos, a British security hardware and software company, launched the Intercept X Tool. It engages a neural network that records and analyses data like a human brain. Sophos’ Intercept X Tool can extract features from a single file and perform a deep analysis. It detects malicious activities within 20 milliseconds. Plus, it’s also trained to work on bi-directional sharing and real-world feedback of threat intelligence. Results from the Intercept X Tool feature high accuracy and a low false positive rate.  IBM Watson Technology  IBM’s QRadar Advisor uses IBM Watson Technology, a unique AI tool for fighting cyber attacks. Artificial Intelligence can auto-investigate activities and indicators for potential exploitation or compromise. With cognitive reasoning, IBM Watson Technology can present critical insights to accelerate the response cycle. Security analysts can utilise this technology to search for threat incidents, reducing the risk of letting them fly under the radar. 2. Blockchain as a security solution  It guarantees no points of failure or hackable entrances that can expose datasets inside the system Blockchain is a type of distributed ledger technology (DLT) that aims to establish trust within an untrusting ecosystem. Today it’s one of the most robust cybersecurity technologies in the industry. Blockchain utilises a decentralised ledger system, but your team members can still gain access to transparent information in the cloud. Members can also record, pass along, and view necessary transactional data in the blockchain. The entire blockchain process maintains data integrity within the system while establishing trust among team members. It guarantees no points of failure or hackable entrances that can expose datasets inside the system. Cybersecurity, biometrics Cybersecurity primarily benefits from these features because blockchain can create a secure and robust wall between data and hackers. On top of that, blockchain ledgers can include biometrics like fingerprints and retina scans. These prevent hackers from accessing any private data. Because blockchain is decentralised, it also limits hackable data. Together with the technology’s record-keeping system, each node is provided insight into data manipulation exposing real-time cybercrime attempts.  3. Increased and widened access control  Without access control, expect your company to be open to security issues, including theft, data loss, and breach of data Access control is critical in data security. More than a valuable security tool, business leaders can use access control to regulate people accessing any given resource. A company with an IT security setting can control who has the liberty to edit certain files. One of the primary goals of access control is to minimise threats or attacks to organisations and businesses to keep people and data secure. Without access control, expect your company to be open to security issues, including theft, data loss, and breach of data protection laws. Benefits The benefits of increased and widened access control include: Identifying who can access and control your data at specific time intervals. Protecting data from overwriting, accidental deletion, and malicious intent. User permissions that can be readily changed. Compliance and regulation with data privacy laws. Central management of access to data through a reporting portal or a dashboard.  Multi-factor authentication Access control comes in various types and systems, so it’s critical to know the features of what you’re looking for. The most common type is multi-factor authentication or MFA. It involves multiple steps before logging in, requiring the user to enter other relevant information besides the password. Some other examples of information include biometrics, answering a security question, or entering a code sent to the user’s email address. Two-factor authentication, role-based access control Two-factor authentication further prevents unauthorised entries that can result in unnecessary data possession Two-factor authentication further prevents unauthorised entries that can result in unnecessary data possession.  Another type of access control is role-based access control. In this setup, only one individual can set up access guidelines and grant permissions to specific team members within an organisation. 4. Greater use of the zero-trust security model  The zero-trust security model is a framework that requires every user within and outside the organisation to undergo authentication, authorisation, and validation. These are all essential to ensure proper security configuration before access is granted to the company’s applications and data. A zero-trust model assumes that anyone can cause data breaches and that a traditional network edge is not taken into effect. Moreover, it addresses the following modern-day challenges: Hybrid cloud environments. Security of remote workers. Ransomware threats.  This framework utilises the combination of multiple advanced technologies, including:  A risk-based multi-factor authentication. Endpoint security.  Identity protection.  Cloud workload technology.  The zero-trust model uses all these innovative tools for system identification, user verification, access consideration, and system security maintenance. Constant validation and monitoring Enforcing strict policies and compliance with data privacy laws are also essential Additionally, it also considers data encryption, email security, and asset verification before establishing connections with applications. The architecture of a zero-trust framework requires constant validation and monitoring of the users and the devices they are using. Enforcing strict policies and compliance with data privacy laws are also essential. More importantly, the zero trust architecture requires all organisations to be aware of all their available services and accounts to gain complete control of data handling and manipulation. 5. Increased privacy regulations  Privacy regulations and policies guide organisations in proper data control, handling, and security. These policies guide organisations in proper data control, handling, and security. As a responsible business owner, you must comply with these regulations to avoid legal issues. With cybersecurity attacks becoming common, expect increased and stricter privacy regulations to be released in the next few years. While current policies are still taken into effect, various modifications and adjustments will occur to compete with the rising numbers of data breaches, thefts, data loss, and more.  California Privacy Rights Act (CPRA) Currently, the California Privacy Rights Act (CPRA) is the most comprehensive legislation on state data privacy. It only started to take effect on January 1, 2023. The CPRA introduces the following principles: Broad individual consumer rights. Significant duties of people who need to collect sensitive and personal information. Additional definitions of data privacy and security. An individual’s duties include releasing information about data collection to concerned data subjects and proper access, correction, and deletion of information. Final thoughts  2023 is a big year for data security. Trends such as increased adoption of zero-trust policies, a greater reliance on AI security tools, and the implementation of blockchain as a security solution are all things we expect to see shortly.  Staying up-to-date with these trends is important for keeping your business current and ensuring that you’re adhering to new and changing regulations. Doing so can give you an edge over the competition and keep you out of legal hot water.

The sale of Carrier’s Global Access Solutions to Honeywell in December amounted to a dramatic finish to a big year in 2023 for mergers and acquisitions (M&A) in the physical security market. In the transaction between two industry giants, Honeywell sought to enhance and strengthen its building automation capabilities with the acquisition of Carrier’s Global Access Solutions business for $4.95 billion, in an all-cash transaction. Honeywell acquires Carrier Access business  The acquisition, which includes both hardware and software solutions, will mean a new corporate owner for the LenelS2 brand, a pioneering business for over 25 years in commercial and enterprise access solutions, including well-known offerings Onguard and Netbox. In addition, the acquisition covers the Onity brand of electronic locks, including hospitality access, mobile credentials, and self-storage access; and the Supra brand of cloud-based electronic real estate lockboxes.  ADT sells commercial business, which rebrands as Everon  ADT Inc. announced the sale of its commercial security, fire, and life safety business unit to GTCR ADT Inc., another industry giant and a trusted brand in smart home and small business security, announced the sale of its commercial security, fire, and life safety business unit to GTCR, a private equity firm, for a purchase price of $1.6 billion.  ADT Commercial, a security integrator and premier provider of commercial security, fire, and life safety in the United States, announced that it will move forward as a standalone organisation and rebrand as Everon.  Bosch to sell building technologies products  Bosch Building Technologies announced in 2023 that it is realigning its Building Technologies division to focus solely on its regional integrator business, with solutions and services for building security, energy efficiency, and building automation. Therefore, Bosch plans to sell most of the Building Technologies division’s product business. At year-end, Bosch was seeking a buyer who would take on all three business units with their associates and locations. This includes the Video, Access and Intrusion, and Communication business units, and affects some 4,300 associates at more than 90 locations worldwide. Building its integrator business earlier in 2023, Bosch announced the acquisition of Paladin Technologies, Inc., headquartered in Vancouver, Canada, a provider of security and life safety solutions and system integration services in North America. Motorola acquires IPVideo, creator of HALO Sensor In another deal emerging late in 2023, Motorola Solutions acquired IPVideo Corp., Bay Shore, N.Y., the creator of the HALO Smart Sensor, an all-in-one intelligent sensor that detects real-time health and safety threats. The powerful capabilities of the HALO sensor extend Motorola’s end-to-end physical security offering by integrating a non-video threat detection product into the safety and security ecosystem. IDIS acquires Costar Technologies  Costar has a sales channel of over 100 distributors and 1,000 systems integrators across the U.S. Korean video manufacturer IDIS and U.S. company Costar Video Systems had enjoyed a long-term existing ODM (original design manufacturer) relationship, and approximately 60% of Costar Video products were already made by IDIS. Therefore, it made sense when IDIS Co., Ltd. and Costar Technologies Inc. announced an agreement and plan to merge, with IDIS acquiring Costar. Leveraging Costar's established distribution networks and sales channels in the U.S. gives a significant boost to IDIS' growth strategy, which is founded on building long-term relationships with systems integrators. Costar has a sales channel of over 100 distributors and 1,000 systems integrators across the U.S. that will benefit from IDIS’ NDAA-compliant and 100% Korean-made technology. SECOM invests in Brivo and Eagle Eye  Eagle Eye Networks, a cloud video surveillance company, and Brivo, a provider of cloud-based access control and smart space technologies, announced one of the largest investments to date in cloud physical security in 2023.  SECOM CO., LTD, based in Japan and one of the largest security integration companies in the world, has made a primary equity investment of $192 million in the two companies, $100 million in Eagle Eye Networks, and $92 million in Brivo. $100M primary equity investment Brivo will also use the additional investment to continue expanding in Europe, Latin America, and Asia Pacific Eagle Eye Networks, a global pioneer in cloud video surveillance, announced it will use the $100M primary equity investment to expand its suite of AI-powered products, fund geographic expansion, and enhance its enterprise features.  Brivo will use the investment to grow sales and marketing, accelerate product development scale support and operational functions, and evaluate strategic acquisitions. Brivo will also use the additional investment to continue expanding in Europe, Latin America, and Asia Pacific, and enhance the smart spaces and AI functionality in the Brivo Access Platform.  ACRE buys PremiSys Portfolio  ACRE, a security company built on acquisitions, is continuing to broaden its portfolio and serve the expanding needs of its customer base. In 2023, ACRE acquired the PremiSys software and hardware portfolio and assets from IDenticard.  PremiSys’ technologies enable organisations to self-manage door access and view integrated video and lockdown facilities. The acquisition extends opportunities for ACRE in healthcare, education, data centers, and senior living facilities.  Qognify is a part of Hexagon  Qognify extends Hexagon’s real-time monitoring and security reach to detect, assess, and respond Qognify, a provider of video (VMS) and enterprise incident management (EIM) solutions announced that it has become a part of Hexagon. Qognify joins the Safety, Infrastructure & Geospatial division of Hexagon, following the completion of its acquisition originally announced on Dec. 19, 2022.  Qognify extends Hexagon’s real-time monitoring and security reach to detect, assess, and respond to incidents, providing a more robust offering. ASSA ABLOY continues acquisition trend  ASSA ABLOY continued to acquire companies in 2023 to strengthen its position in mature markets by adding complementary products and solutions to the core business. Among the companies acquired in 2023 were Ghost Controls, a U.S. supplier of automated residential gate openers, and Securitech Group, a manufacturer of high-security mechanical and electronic door hardware products in the U.S.  Door and fencing ASSA ABLOY also acquired Leone Fence, a Canadian manufacturer, distributor, and installer of fencing products for commercial and residential applications, and Lawrence Hardware and Gallery Specialty, providers of commercial hinges, locksets, exit devices, and door hardware accessories in Canada. Another new acquisition is Inovadoor Portas Industriais Ltda, a Brazilian manufacturer of sectional and high-speed doors.  Earlier in 2023, ASSA ABLOY completed the acquisition of Spectrum Brands’ Hardware and Home Improvement division and the divestment of Emtek and the Smart Residential business in the U.S. and Canada to Fortune Brands.

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

A pioneer in the access control sector since 1971, AMAG Technology is looking to the future and the next generation of products that will expand its services to customers. “In our vision, we have advanced approaches that will not only provide our partners with advanced technologies but also ones that are easier to install with tools to expand their services,” says David Sullivan, who was appointed President of the venerable access control company in September 2022. New challenges at AMAG Sullivan brings a new outlook to the AMAG business, a part of Allied Universal, and a new vision to lead the company into the future. We caught up with David Sullivan to discuss his new challenges at AMAG and the journey ahead as the company looks to the future. Q: How does your background inform your approach to leading AMAG? I believe that it helps me to define a vision for AMAG that will be unique and on the leading edge of our industry David Sullivan: With the exception of only a few short years, my career has been in access control. I have experience with several systems and have had the privilege to manage several successful access control companies. As a result, I bring a great deal of experience into my role at AMAG. I believe that it helps me to define a vision for AMAG that will be unique and on the leading edge of our industry. Q: How would you describe AMAG’s journey over the last several years and how do you see the future? Sullivan: Prior presidents of AMAG always shared their leadership vision and direction with senior leaders located in the United Kingdom. This had an impact on the full direction of the business, sometimes limiting its ultimate success. Before I became a part of AMAG, these senior leaders that were located in the UK retired, placing for the first time the full management responsibilities of the president. This has allowed me to integrate the business into a single team, with single objectives, and a single vision. We expect to begin to reveal this new vision in the coming weeks. We are excited about the future of AMAG and believe we will surprise the industry with our new products and approach in the coming months and years. Q: How important is it that a manufacturer provides both hardware and software solutions? How does AMAG’s approach (in general) differentiate it in the market? We can design the complete solution, providing functionality that others may find more difficult to accomplish Sullivan: Regardless of the manufacturer, we all provide hardware and software. An access control solution is not complete without both. Some of us choose to make our panels, and others do not. Those who are dependent on third-party suppliers are restricted to the developments and direction of that company, and while it might be perceived to be an open technology, it still is proprietary to the hardware manufacturer. AMAG has controlled its manufacturing of panels from day one. The result means that we can design the complete solution, providing functionality that others may find more difficult to accomplish. Q: How does the breadth of AMAG’s product suite provide advantages to customers and/or integrators? Sullivan: AMAG’s product portfolio is unique and provides the end user with an end-to-end identity management solution from one company. Our Control Room PSIM, Symmetry CONNECT Identity Management Solution, Symmetry Access Control, and Symmetry GUEST solutions all integrate to provide the user with a broad set of features and capabilities from a single provider. There is no finger-pointing when we come to support your system. We hold full responsibility for making it work and can quickly provide a resolution to any application difficulties the user may be experiencing. Q: How does AMAG address the divide between on-prem and cloud systems? How do you help customers make the transition and/or plan for the future? We are in the early stages of developing our next generation of access control in which we intend to provide on-prem Sullivan: In our current product portfolio, we have three products that are cloud-based. Our mobile credential platform (Symmetry Mobile), our visitor management solution (Symmetry GUEST), and our physical identity and access management solution (Symmetry CONNECT) are all offerings that operate in the cloud. We are in the early stages of developing our next generation of access control in which we intend to provide on-prem, web client, and cloud-based offerings. One of the primary objectives is to ensure that the large installed base of systems that are out there today will be able to migrate not only to our next generation but as well to the cloud if the client so desires. Q: What is AMAG’s approach to mobile credentialing? Sullivan: As an access control provider, adding Symmetry Mobile credentialing to our portfolio just made sense. We want our customers to have a forward-thinking solution with the opportunity to save money not only on the physical badges but the cost of printing and distributing badges. Mobile credentials can be easily issued and revoked remotely, reducing administrative overhead, and eliminating the need for physical inventory management. Organisations can centrally configure what devices are used and the read range for each type of device and operating system, thus providing flexibility. Symmetry Mobile offers a customised questionnaire that controls access and reduces liabilities. Q: What has surprised you the most in your first year or so leading AMAG? Not many companies are blessed with such a broad portfolio that is supported by a resource-rich company Sullivan: I wouldn’t say I was surprised by this as much as happy to see, but I would say that the quality of our people was a pleasant surprise. As well, the AMAG product offering is broad and has some unique elements. When coupled with the depth of the resources that we have in AMAG, I know that we are second to none. Not many companies are blessed with such a broad portfolio that is supported by a resource-rich company that has so many talented people. Q: Please describe your dealer channel, and how you are seeking to expand it. Sullivan: The AMAG products are sophisticated and typically are installed for higher-end applications. With this sophistication comes a need to be well able to install such a solution. We have a strong group of certified and loyal partners who help us to deliver these enterprise solutions. We desire to provide our existing partners with updated and competitive systems to offer to their end users. Q: What is the security industry’s (and/or AMAG’s) biggest challenge in the next five years? We need to find ways to provide both our channel partners and the customers with solutions that are easily integrated Sullivan: I believe that the advancements that we are seeing in technology provide our industry with the opportunity to truly change how security is provided to our collective customers. As we advance these solutions, we will need to do so responsibly and in a way that helps the channel’s abilities. We need to find ways to train our partners to both install and support these more complex solutions. At the same time, we need to find ways to provide both our channel partners and the customers with solutions that are easily integrated, moving away from proprietary closed systems to open and cohesive solutions. This will ensure that the users get the best, and most complete solutions. Q: What does the industry as a whole misunderstand about AMAG -- time to set the record straight! Sullivan: Well, I am not ready to openly share where we are heading. We are in the process of putting together some advanced approaches to how we will do business with our partners. We are focused on providing tools that will enhance their services to their customers, and with products that are leading edge. I can only state that all should keep their eyes on AMAG, because over the next few years, we are going to surprise some people, and more importantly make our loyal partners quite powerful.

With the common goal of improving security and emergency response in the event of a critical incident, community members in Livingston County have deployed technology that turns their standard security cameras into a powerful resource for 911 Emergency Communications Centre telecommunicators (911 professionals).   Response time “It’s all about response time: The key to saving lives, curtailing damage, and rapidly resolving an emergency of any kind–whether it’s a natural disaster, fire, mass shooting, or other criminal activity–is getting accurate information to first responders so they can take quick, decisive action,” said Mike Murphy, Livingston County Sheriff.  While security cameras are ubiquitous at schools and businesses, 911 telecommunicators typically cannot access them in an emergency. Eagle Eye 911 Camera Sharing With Camera Sharing, the telecommunicator can also have “eyes on the scene” and, within seconds, gather information Eagle Eye 911 Camera Sharing changes that by giving telecommunicators instant access to live video from one or multiple security cameras when a 911-triggered emergency occurs, empowering them to quickly deliver critical incident information to first responders through a partnership with RapidSOS. Telecommunicators generally rely on verbal information from 911 callers. With Camera Sharing, the telecommunicator can also have “eyes on the scene” and, within seconds, gather an immense amount of information.  Real-time situational awareness “Camera Sharing gives us a real-time view of the situation at hand as it’s unfolding,” said Kecia Williams, 911 Director, Livingston County 911 Central Dispatch. “Lots of times it takes a while to attain pertinent information from a 911 caller because they’re distraught or not clear. With Camera Sharing, we can instantly see for ourselves what’s going on, and we can get this information to the fire department, EMS, or law enforcement much quicker.”  Camera Sharing technology This organisation works with local school districts to provide educational services Livingston County is the first county in Michigan to demo the new technology at the Livingston Educational Service Agency in Howell. This organisation works with local school districts to provide educational services and support to 26,000 students throughout the county.   “I am impressed with the Camera Sharing technology and can see the potential for improving response times by first responders to critical events in our community,” said Michael Hubert, Superintendent of Livingston Educational Service Agency.   Cybersecurity and privacy protection Joe Bommarito of Elite Fire Safety, a division of Sciens Building Solutions, a security integrator based in Novi, Michigan, said, “Most businesses and schools already have security cameras that can easily be connected to Eagle Eye 911 Camera Sharing, which is a first-of-its-kind technology that has cybersecurity and privacy protections built in." "As a former law enforcement officer, I believe camera sharing can significantly improve the outcome of emergencies and improve safety and security for first responders.” Dean Drako, CEO of Eagle Eye Networks said, “Livingston County is a prime example of a growing trend we’re seeing in the U.S. where entire communities - schools, businesses, public safety officials, and community pioneers are working together to ensure they are prepared as possible for emergencies.”

Matrix's client, a key law enforcement body in Gujarat, plays a crucial role in ensuring the city's safety and security. Serving as the central hub for law enforcement, it is equipped with cutting-edge facilities and a highly efficient organisational structure designed for swift responses to security challenges. This agency coordinates multiple enforcement departments to protect citizens effectively. By adopting advanced telecom solutions, it aims to optimise communication, boost operational efficiency, and enhance its responsiveness in safeguarding the city.  Challenge For a law enforcement agency, prompt response and effective grievance redressal are essential. The reliability of the communication system is paramount, especially when it comes to dialing an emergency number and registering complaints. However, the previous communication system faced several challenges:  Unrecorded missed calls: Calls that were missed were not logged, preventing attendants from returning calls—an issue of significant concern for a law enforcement agency.  Lack of IVR/Call Waiting: If all agents were occupied with calls and a user dialed the '100' emergency number, the call would be disconnected instead of playing an IVR message until an agent became available.  Lack of Call Routing: Calls to '100' were always directed to the first available agent, causing that agent to be overwhelmed while others remained idle. This imbalance reduced overall efficiency and responsiveness.  Solution Matrix developed a Hybrid Communication system with a mobility application tailored for the law enforcement agency. This solution specifically targeted the challenges citizens faced when dialing ‘100’ to reach the control room, to enhance response efficiency and effectiveness.  The system was implemented in the following way:   When a user dials '100', the call is directed through the ETERNITY GENX system to the control room, where an agent will handle the call.  If Agent 1 is occupied, the ETERNITY GENX PBX system will route the call via the PRI line to another available agent or an open control room.  If agents are too busy to answer, citizens calling in can leave a voicemail.  A report will be generated for all calls, resolving the issue of missed calls not being logged.  Results The customer had previously depended on a third-party open platform for managing complaints and faced numerous challenges. After implementing Matrix’s Hybrid Communication system, many of these issues were effectively addressed individually. For example,  Collaboration: The unified communication solution facilitated seamless collaboration between headquarters and mobile staff via VARTA, ensuring uninterrupted call transfer and reception for users.  Operational Efficiency: Effective call routing prevented calls from being routed exclusively to one agent, ensuring that calls were distributed among agents and maintaining overall efficiency.  Citizen Response Time: The responsiveness to calls improved significantly, leading to a substantial reduction in call response times.  Features Enabled: The IVR system reduced response times, and missed calls were recorded in the PBX system, effectively addressing the issue of missed call incidents.  Citizen response times have decreased, and operational efficiency has improved due to effective call routing. Matrix’s Hybrid Communication system enables the enforcement body to swiftly address citizen grievances.

IDEMIA Public Security North America, the premium provider of convenient and trusted biometric-based solutions, has announced the launch of the Iowa mobile ID to Samsung Wallet, in collaboration with the Iowa Department of Transportation (Iowa DOT) and Samsung. Iowa residents can now securely store their mobile ID in their Samsung Wallet and start using it to easily assert their identity from their mobile phone at TSA checkpoints at the Des Moines and Eastern Iowa airports, as well as 25 other participating airports in the country and other participating businesses. Free Iowa Mobile ID app Iowans can easily access their mobile ID in the Samsung Wallet by simply tapping their phone The launch of Iowa mobile ID in the Samsung Wallet brings elevated convenience and security for Iowans with Samsung smartphones for airport security screening, age-restricted products, and other identity checks. Iowans can easily access their mobile ID in the Samsung Wallet by simply tapping their phone near the mobile ID reader or having the mobile ID reader scan the QR code. Iowans can also continue to access their mobile ID through the free Iowa Mobile ID app, which IDEMIA built and rolled out for Iowa in October 2023. "We are pleased to add the Iowa mobile ID in the Samsung Wallet to the list of acceptable IDs at our security checkpoints. Travellers who want to take advantage of this new capability will find that their Iowa mobile ID is a convenient option when going through the security process. TSA will continue to embrace technology that improves security effectiveness while streamlining the passenger experience at airports," John Bright, TSA Iowa Federal Security Director. Partnership with Samsung "We are proud to expand our partnership with Samsung and the Iowa Department of Transportation (Iowa DOT) to bring mobile driver’s licences and state IDs to Samsung Wallet in Iowa and help accelerate the adoption of mobile ID in the state." Mobile IDs are authenticated and issued by state DMVs or MVDs" "As a convenient and highly secure way to store state-issued IDs and drivers licenses, mobile IDs are authenticated and issued by state DMVs or MVDs and ensure personal information is securely stored on the user’s device, with only the user having control over what personal information is shared," Donnie Scott, CEO of IDEMIA Public Security North America. Long-standing partnership As a pioneer in identity solutions and credentials issuance with a long-standing partnership with government agencies and a commitment to privacy by design, end-to-end security and interoperability, the Iowa DOT partnered with IDEMIA to launch mobile ID in Iowa in October 2023. Later that year, in December 2023, Samsung collaborated with IDEMIA, alongside the Arizona Department of Transportation Motor Vehicle Division (AZ MVD), to roll out mobile ID to the Samsung Wallet in Arizona.

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the US Department of Homeland Security Safety Act Designation, and Aegix Global, a Utah-based provider of industry-pioneering safety and personal protection resources technology, announced that they have successfully deployed ZeroEyes’ AI gun detection and situational awareness software in more than 200 Utah schools. ZeroEyes’ software has been integrated into the Aegix AIM active incident management platform since spring 2023. Schools and districts that have deployed the combined solution include American Leadership Academy, American Preparatory Academy, and the school districts of Cache County, Carbon, Grand, Juab, Layton City, North Summit, South Summit, Provo, Wasatch, and Waterford School Districts, among others. Aegix AIM platform Aegix AIM platform cuts via chaos to clear guesswork and delays, saving special time in a crisis The Aegix AIM (Active Incident Management) platform cuts through chaos to remove guesswork and delays, saving precious time in an emergency. The system allows individuals in schools, businesses, and other organisations to notify first responders and colleagues about a crisis with the touch of a button. In a worst-case scenario, such as an active shooter, teachers simply push a button in the app to let administrators and first responders know if they are “safe” or “unsafe.” Aegix AIM can be operated from a desktop, laptop or smartphone. “Incorporating ZeroEyes into our AIM solution to mitigate gun-related violence in Utah schools has provided an additional layer of protection for students and staff statewide,” said Chet Linton, CEO of Aegix. “We look forward to the continued success of our partnership.” ZeroEyes' AI gun detection ZeroEyes' AI gun detection and intelligent situational grasp software layers onto living digital security cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Centre (ZOC), the industry’s only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by specially trained military and law enforcement veterans.  If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to local law enforcement and RTC staff as quickly as 3 to 5 seconds from detection. Partnership with Aegix “Amidst the national rise in gun violence, schools shouldn't have to compromise on safety due to financial constraints,” said Mike Lahiff, CEO of ZeroEyes.  “We are extremely proud of our partnership with Aegix, which has enabled schools throughout Utah to afford our life-saving gun detection and situational awareness solution."

Named one of Money magazine’s Best Colleges in America 2023, Fairfax-based Geoge Mason University (Mason) is the largest public research university in the Commonwealth of Virginia. Its 10,000 faculty and staff provide classes and support services across three regional campuses, an international branch campus in Songdo, South Korea, and five instructional sites. With more than 40,000 students hailing from all 50 states and 130 countries and a six-year graduation rate that is well above the national average, Mason continues a rapid upward enrollment trajectory that saw headcount and credit hours increase by nearly 2 percent in Spring 2022 and Fall 2023 applications rise by 11 percent.  R1 research university In addition to a heavy emphasis on diversity – U.S. News and World Report named it the state’s best public university for diversity and innovation – Mason is a pioneer in technology and research with 40 percent of its students majoring in STEM fields. It is also the youngest nationally ranked R1 research university, a top 10 public university for cybersecurity programmes, and a top 20 public university for five different engineering and education online programmes.  University's challenge Providing an exceptional experience had to balance with the need to maintain public access to appropriate services Mason’s rapid growth requires it to embrace system-wide innovation, particularly when it comes to providing a safe, secure university environment for students, faculty, and staff. Providing an exceptional experience had to balance with the need to maintain public access to appropriate services, as well as the convenience of contactless entry and the ability to act quickly when credentials were lost, or stolen or the user’s status with the university changed.  Goal “We have a very open campus. Most of our doors are unlocked from 7 AM until 11 PM and we have a public library, so we need to make sure access control isn’t in the way. On the other side, we need to make sure that if something does happen, we can react quickly to unfolding scenarios,” said Daniel W. Anthes, Director of Technology Services, at George Mason University. “The goal is to make it safe, easy, and seamless for people to navigate campus.” Case study  Mason had already implemented a card-based access control solution featuring HID® Seos credentialling technology, HID OMNIKEY® chips, HID Asure ID card printing software, HID FARGO® printers, and HID Signo™ card readers.  Photo identification cards were encoded with appropriate credentials allowing the holder to access everything from parking to residence and dining halls to facilities and services, including data centres, libraries, and shops by simply tapping or swiping. “Eventually, we reached the point that the switch to mobile credentialling was a straightforward next phase. This would make it easier for staff and students to get where they needed to be without having to fumble with a set of keys,” said Anthes.  HID's solution HID Mobile Access lets any compatible mobile device – smartphones, tablets, or wearables – be used as a credential Mason again turned to HID and Atrium, deploying the HID Mobile Access® solution with Seos as the underlying credential technology. Atrium provisions and manages the lifecycle of the HID Mobile Access credentials. HID Mobile Access lets any compatible mobile device – smartphones, tablets, or wearables – be used as a credential to securely access doors, gates, networks, and more. It significantly increases convenience and boosts operational efficiency without compromising security.  HID Mobile Access Because Mason had Signo readers already in place, deployment of HID Mobile Access required just a simple upgrade. Importantly, while mobile access eliminates the need for physical access cards, the highly versatile Signo readers support the widest range of credential technologies via native Bluetooth, Near Field Communication (NFC), and Apple Wallet – meaning those who choose to can continue using their physical ID cards until they are ready to transition to mobile access.  Seamless integration “Once you get them using the technology, at that point the realisation hits that this phone access is awesome. Or you can use your Apple watch and never even pull your phone from your pocket. There are a lot of things you have to navigate when considering credentials." "Fortunately, the HIDand Atrium Campus partnership offers the complete solution, bundled together and working seamlessly in the way I expected. The seamlessness of the mobile credential and how quickly they can get where they need to be with their phone or wearable is cool to see in action,” said Anthes.  Final results Mason’s more than 50,000 students, faculty, and staff can leverage mobile credentials at any campus In addition to access to approximately 7,000 doors across its campus locations, Mason’s more than 50,000 students, faculty, and staff can leverage mobile credentials at any campus cash register, printer, copy machine, and retail and recreational facility. Mobile access will increase the convenience factor exponentially for students, for example enabling express check-in for residence halls at the start 2024-25 school year which will let students bypass queues that in the past were hundreds deep and go straight to their dorm rooms.  Mason Mobile ID Mason Mobile ID has also driven a significant drop in the issuance of temporary and replacement cards, saving both the university and students time, money, and frustration. Students can also easily switch credentials to a new wearable or mobile device, eliminating the need to have this done in person – a significant convenience when Apple released its iPhone 15 shortly after Mason transitioned to mobile access.  Safety standpoint “We are only two months in, so there are a lot of benefits we have yet to see with Mason Mobile ID, but I’m excited about what we’ve already started noticing in terms of students engaging faster with their peers and community." "The police department also absolutely loves the wearables from a public safety standpoint, because they can get through the doors a whole lot faster than they could with the traditional cards or when they had to fumble with keys,” said Anthes.  Operational efficiency Going forward, Mason is exploring expanding mobile access to shuttle buses, which would also allow them to track utilisation data, and for more special events access. “New technology like mobile access is how Mason improves operations, so if there is an opportunity, I will certainly push to have HID involved. There are a lot of things you have to navigate when considering credentials. Fortunately, the HID and Atrium Campus partnership offers the complete solution, bundled together and working seamlessly in the way I expected,” said Anthes. 

In a groundbreaking initiative to bolster security measures, Indian Railways has successfully implemented Herta's state-of-the-art facial recognition solutions across its extensive network of train stations in the Eastern region. This transformative project marks a significant step towards ensuring the safety and well-being of passengers and staff throughout the railway system. The project becomes the largest one in the world in the transport sector. Herta has also been awarded two more regions that will be implemented after the Eastern one. Facial recognition technology The deployment of Herta's cutting-edge facial recognition technology is part of IndianRailways' commitment to embracing advanced solutions for enhancing security. By leveraging Herta's expertise, the railway network aims to create a safer environment for passengers, mitigate potential security threats, and streamline operational efficiency. Key features Key features of Herta's facial recognition solutions implemented at 230 train stations using thousands of video surveillance cameras include: Real-time Identification: Herta's technology provides real-time facial identification capabilities, allowing for swift and accurate recognition of individuals within the train station premises. Enhanced Security: The implementation of facial recognition enhances security by automatically identifying and alerting authorities about the presence of individuals with potential security concerns, contributing to the overall safety of passengers and staff. Efficient Monitoring: Herta's system enables efficient monitoring of the train stations, offering a proactive approach to security management. The technology assists in the quick response to incidents and ensures a rapid resolution of security issues. User-Friendly Interface: The intuitive user interface of Herta's solutions facilitates easy integration with existing security systems, providing a seamless experience for railway personnel responsible for monitoring and managing security. Stringent security requirements Mr. Rahat Jain, IDIS INDIA - MD, expressed his enthusiasm about the successful implementation, stating, "We are delighted to announce the successful integration of Herta's facial recognition solutions at Indian Railways." Startologic, the official partner overseeing the deployment of Herta's facial recognition solutions at Indian Railways, is proud to be part of this transformative project. The successful implementation showcases the capability of Herta's technology to meet the stringent security requirements of one of the world's largest railway networks.

The hospitality industry drives economic growth and development by creating jobs, generating revenue, and initiating a ripple effect to improve profitability throughout the supply chain. The hospitality industry includes a vast number of small businesses, including hotels and restaurants. But what are the security challenges of these businesses, and how is the security marketplace serving those needs? We asked this week's Expert Panel Roundtable: How can technology address the security challenges of the hospitality market?

By linking human resource (HR) systems to physical security, access control systems can automatically update permissions based on employee changes, such as promotions, terminations, or department transfers. In fact, connecting HR and information technology (IT) systems to physical security can provide many significant benefits in terms of access control, incident response, compliance, cost savings, and employee experience. We asked this week’s Expert Panel Roundtable: How can organisations integrate physical security with other systems, such as IT and HR?

Manufacturers make things. That hasn’t changed. Manufacturers today still produce finished goods from raw materials using various tools, equipment, and processes. What is evolving is a greater emphasis among manufacturers on understanding and meeting customer needs. In the security industry and elsewhere, the role of a manufacturer is expanding from a purely production-focused function to one that embraces technology, prioritises adaptability, expands service offerings, and caters to a more demanding customer base. We asked this week’s Expert Panel Roundtable: How is the role of the manufacturer changing in the security market? Is “manufacturer” still the best term to reflect the changing role?