Percepto, the provider of industrial autonomous drone solutions, announced that it has raised $15M Series A Round Funding, led by U.S. Venture Partners (USVP), with participation from existing investors: NHN, Spider Capital and Emerge. The company has to date raised a total of $27.5M. Previous investors include R&R Venture Partners and Hyundai Motors. CEO of Percepto, Dor Abuhasira explains: “This new investment in Percepto accelerates our rapid trajectory. We have the solution, talen...
With 2,365,782 security officers registered – of which over 498,435 are employed by just over 9,000 registered and active security businesses, South Africa has one of the most mature security markets. Over the last 17 years, the number of registered and employed security officers grew by 157% and the number of security businesses by 65% (Source: Annual Performance Plan 2018/2019 of PSIRA – Private Security Industry Regulatory Authority of South Africa). Furthermore, South Africa rep...
Moxa Inc., a pioneer in industrial communications and networking, releases a major upgrade for its MXview industrial network management software. Enhanced compatibility now lets customers seamlessly integrate MXview into both IT and OT systems. In addition, it is possible to centrally manage large-scale networks featuring up to 10 sites using real-time, operational data to configure, monitor and diagnose a maximum of 20,000 devices. Key to the success of the new upgrade is a faster, more user-f...
Pulse Secure, the provider of software-defined Secure Access solutions, announces that it has published its ‘2019 State of Enterprise Secure Access’ report. The findings quantify threats, gaps and investment as organisations face increasing hybrid IT access challenges. The survey of large enterprises in the US, UK and DACH uncovers business risk and impact resulting in a pivot towards extending Zero Trust capabilities to enable productivity and stem exposures to multi-cloud resource...
ThreatQuotient™, a security operations platform innovator, announces that the ThreatQ™ integration with MITRE ATT&CK™ now includes support for PRE-ATT&CK and Mobile. Together with Enterprise ATT&CK, the three-pronged framework creates an end-to-end attack chain that examines and assesses an adversaries’ actions. Since first integrating with MITRE ATT&CK in early 2018, ThreatQuotient has helped customers integrate the framework in their workflows to achiev...
BlackWire Designs, a distributor in the custom installation market, announces the availability of its new module for the integration of Rachio Smart Sprinkler Controllers into URC's Total Control 2.0 whole-house automation system. With this latest module, BlackWire Designs becomes the only distributor to support the integration of Rachio controllers into both the Control4 and URC platforms. Helping to nurture a beautiful yard, Rachio Smart Sprinkler Controllers make it easy to create custom sch...
This year’s Infosecurity Europe – Europe’s number one information security event – is raising the bar for 2019 with over 400 exhibitors set to attend, featuring some of the most forward-thinking, innovative cybersecurity companies from around the world. To allow visitors to make the most of the event, Infosecurity Europe has introduced the new LaunchPad, an interactive one-stop-shop for visitors to listen and explore some of the new exhibitor novelties at the show, and then visit the stands of those suppliers with innovations that interest them. Nicole Mills, Senior Exhibition Director at Infosecurity Group, commented: “With visitor numbers growing significantly over recent years, Infosecurity Europe continually commits to fostering and promoting innovation in the industry. The conference promises to showcase over 100 pioneering newcomers in the information security industry, as well as a host of the most widely regarded and seasoned security companies.” Managing information and cyber risk The exhibition is a fantastic opportunity to educate attendees with new innovation and expert adviceThe event aims to provide visitors with key insights to manage information and cyber risk, explore the breadth, depth and creativity of security technologies, uncover the latest trends, and see and hear, how peers are solving problems. The exhibition is a fantastic opportunity to educate attendees with new innovation and expert advice, and to network with potential partners and customers, all under one roof. For those looking to learn more about the latest technologies, they can visit the Cyber Innovation Zone featuring the top 13 innovative small companies from the Department for Digital, Culture, Media and Sport UK’s Most Innovative Small Cybersecurity Company of the Year competition, including WoTT; Quadible; Human Firewall; Padlock; Tricerion; Titan IC; Qufaro; XQ Cyber; Keepnet Labs; Outthink; Lujam and winners Hack the Box. Cyber Innovation showcase highlights: WoTT - The "S" in "IoT" stands for "Security" - 04 Jun 2019, 10:30 - 10:45 Viktor Petersson, CTO WoTT, will explore the proliferation of IoT devices. After briefly exploring the problem space, we will explore how to solve it. The talk will focus largely on securing consumer-like devices (e.g. Raspberry Pi), and include topics such as building a good pipeline, OTA, testing and basic security best practices. IoT security is not rocket surgery. Segasec - Scamming you at Infosec? Easy - 04 Jun 2019, 16:30 - 16:55 Elad Schulman, CEO and founder of Segasec, will walk us through a demo of a phishing attack that can take place at Infosec. He will introduce the risks in the future of phishing to both organisations and their customers, and what it takes to be one step ahead of them. Keepnet Labs - From Beyond the Wall to the Seven Kingdoms: Why Email Threat-Sharing Gives Us a Chance - 05 Jun 2019, 12:10 - 12:25 Announcing a game changing industry first, James Baker of Keepnet Labs will explain their patent pending Threat-Share product, adding significant power through innovation to their holistic email defence solution. Hack the Box - A Journey of Self Driven Security Training - 05 Jun 2019, 14:15 - 14:30 This talk details a course of progression from engineer to security advocate, highlighting the importance of self-driven teaching methodologies, the increased availability of high-quality training resources and how they can be applied to improving the skill set of individuals and teams alike. Presentations and technology showcases The conference is packed with keynote presentations, strategy talks, technology showcases, Geek Street, and numerous special eventsAs part of the wider discussion, exhibitors will cover topics such as privacy, hackers and threats, the human element, law, IoT security, public interest technology, and talent shortages. The conference is packed with keynote presentations, strategy talks, technology showcases, Geek Street, and numerous special events supported and presented by our exhibitors. Garrison, developers of Silicon Assured Video Isolation will be at stand F280 on Wednesday 5 June at 16:00 to invite visitors to meet RAVI the robot, a first-of-its-kind in web security hardware. Get RAVI the robot to browse the most insecure websites for you, so that you remain safe and protected from malicious code and injection-based cyberattacks. Positive Technologies will give a demonstration on the security risks of the IoT on Geek Street, 05 Jun 2019, 13:00 - 13:45. This presentation will look in depth at the vulnerabilities discovered in a ZTE wi-fi router, including a demo, the risks associated with each flaw, how they can be addressed, and lessons we can learn for IoT security. Advice from cybersecurity professionals Victoria Windsor, Group Content Manager at Infosecurity Group, says: “This year promises to be brimming with powerful business insights and industry-redefining conversations. We aim to showcase information, intelligence and advice from the world’s top cybersecurity professionals, to enable visitors and exhibitors to connect and share perspectives over the security issues they encounter. We encourage visitors to come along and experience everything on offer, and even bring their teams along to divide and conquer the show.” Infosecurity Europe, now in its 24th year, takes place at Olympia, Hammersmith, London, from 4-6 June 2019. It attracts over 19,500 unique information security professionals attending from every segment of the industry, including 400+ exhibitors showcasing their products and services, industry analysts, worldwide press and policy experts, and over 200 industry speakers are lined up to take part in the free-to-attend conference, seminar and workshop programme.
ES Broadcast Hire, the company’s broadcast hire division, announces the purchase of a large quantity of Panasonic’s AW-UE150 and AW-HE130 PTZ cameras, for high-end 4K and Full-HD remote production across a range of verticals. The announcement coincides with the company’s ‘4K Fact or Fiction: A Live Production Showcase’ which took place on the 9th May. The Panasonic’s PTZ camera line-up has been recognised as an essential addition to ES Broadcast’s dry hire fleet, due to its position in the market. HDR recording capabilities Panasonic’s PTZ cameras are being readily used for a wide array of productions that range from fixed-rig observational documentaries and live event capture, as well as e-sports and live streaming applications. This has made it a popular choice for ES Broadcast, which aims to meet rising demands of this market. AW-UE150 is the flagship 4K model within the already-established integrated PTZ range The newly-released AW-UE150 is the flagship 4K model within the already-established integrated PTZ range, having demonstrated Panasonic’s commitment to HDR recording capabilities as the first PTZ capable of 4K at 50p, offering HLC.BT.2020 support. In addition, it offers the widest FOV of any remote camera on the market, with a unique crop-in function for pan and scan applications. Equally, Panasonic’s AW-HE130HD PTZ, is equipped with three ½.86-type MOS sensors and allows for high-grade filming in low light conditions, with a superior S/N ratio and high resolution. Landscape of PTZ filming Edward Saunders, Group CEO of ES Broadcast, said, “We have seen significant growth in PTZ markets through our sales activities, and the increase in uptake, coupled with the technological advances that allow PTZ cameras to hold their own in the emerging UHD landscape, meant this was the right time to add these cameras to our rental offering. The choice to use Panasonic was easy as they are the market leader in PTZs.” “The UE150 is set to change the landscape of PTZ filming with its cutting-edge image quality and high level of usability,” said Nigel Wilkes, Group Manager at Panasonic. “We are extremely excited to have both the AW-UE150 and AW-HE130 be a part of ES Broadcast Hire’s rental fleet, and look forward to seeing how our technology can support both existing markets and new uses.”
Luxul, the innovator of IP networking solutions for AV integrators, announces its lineup for InfoComm 2019, taking place June 12-14 in Orlando, Florida. At the Legrand, AV Commercial Solutions booth 2500, Luxul will showcase its latest family of Gigabit switches designed for AV over IP applications. “With the rise in popularity of AV over IP distribution, the network switch is now the matrix — but not just any switch will do,” said Brannon Young, Luxul’s Vice President of Business Development. PoE power scheduling “A managed switch with QoS, VLAN, or IGMP support is usually required. Luxul managed switches support all three of these protocols, with the addition of full-speed backplanes to easily handle data traffic. They are perfect for classrooms, boardrooms, huddle rooms, and other professional environments, and we can’t wait for attendees to see them in action at InfoComm.” Auto-Recovery allows the switch to power cycle unresponsive PoE devices Luxul’s newest 18-port/16 PoE+ L2/L3 AMS-1816P and 12-port/8 PoE+ XMS-1208P managed Gigabit switches, featuring Self-Healing with PoE Auto-Recovery and PoE Power Scheduling, will be on display. Auto-Recovery allows the switch to power cycle unresponsive PoE devices, and Power Scheduling enables switch PoE ports to be turned on or off on a schedule. Self-healing feature For simple network expansion, the AMS-1816P is equipped with two Gigabit RJ-45 (one combo port and one dedicated) and two Gigabit SFP ports, while the XMS-1208P features two Gigabit RJ-45 uplink ports and two SFP ports. These features allow for high-speed interconnection between SFP-compatible Luxul switches and enable integrators to connect devices via Ethernet or fiber-optic cable. Luxul’s Self-Healing feature is also available on the company’s 12-port/8 PoE+ AMS-1208P, 26-port/24 PoE+ stackable L2/L3 AMS-4424P, 26-port/24 PoE+ AMS-2624P, 26-port/24 PoE+ XMS-2624P, 52-port PoE+ L2/L3 XMS-5248P, and 52-port stackable L2/L3 XMS-7048P.
VuWall, the provider of video wall management and AV distribution solutions, will display its new CoScape multidisplay collaboration and presentation system and the next generation of the industry-trusted TRx 2.0 AV network management solution, in addition to a live demonstration of the complete family of interoperable solutions available within the VuWall ecosystem, in booth 2281 at InfoComm 2019. “This year marks our 10-year anniversary of simplifying the lives of AV/IT integrators and video wall operators in the most demanding control rooms around the world,” said Paul Vander Plaetse, founder and CEO of VuWall. Turnkey display solution “As we move into the next decade, VuWall is focused on further streamlining the evolving and complex world of technology. We are committed to delivering solutions that enable easy configuration and deployment, interoperability between brands, and future-proof implementation through open architecture.” CoScape allows presenters to display all sources on one or multiple touch surfaces “At InfoComm, attendees will see our latest advancements within the VuWall ecosystem and how we integrate with other solutions to create a superior viewing experience that goes far beyond simple control of video walls, and where multiroom and multisite solutions can be integrated with simplicity.” At InfoComm 2019, VuWall will demonstrate the full capabilities of its CoScape multidisplay collaboration and presentation system. CoScape allows presenters to display all sources on one or multiple touch surfaces, creating a true high-resolution, interactive turnkey display solution for easy visual collaboration. Network management solution It's perfectly suited for collaboration rooms, allowing sources to be shared on a touch video wall or projection screen. It features an open platform to ensure full support of standard corporate applications and a high-end performance workstation driven by powerful NVIDIA graphics cards for 3D acceleration graphics. In addition, it works with third-party collaboration programs, allowing users to interface directly and seamlessly with the chosen program from the CoScape controller and eliminate complex steps from the presentation process. Also at the booth will be VuWall's TRx 2.0 AV network management solution that provides distribution of audio and video signals over standard IP networks. User management capabilities Designed for presentation rooms, control rooms, and content distribution across multiple locations throughout a campus Designed for presentation rooms, control rooms, and content distribution across multiple locations throughout a campus, TRx supports multiple formats of video streaming up to 4K resolution and offers simple management of an unlimited number of sources and display surfaces. The latest version offers a new, intuitive control panel designer allowing integrators to create custom control panels that can be run on any HTML-enabled device for easy control from anywhere on the network. TRx also supports a broadened range of devices and user management capabilities as well as the ability to stitch together multiple decoders, allowing for a virtually infinite number of displays to be brought together as a single video wall with limitless resolution. Live presentations The system consists of a centralised TRx server for easy deployment of a large number of devices and a series of encoders, decoders, and IP video wall processors that support H.264 4K/UHD, SRT, and SDVoE. Attendees at the show will also benefit from live presentations of the entire VuWall ecosystem, which includes TRx and CoScape along with VuScape video wall controllers and VuStation visualisation and control workstations. Furthering the value of the system, VuWall has partnered with the most innovative and trusted technology leaders in the industry, including IHSE, SVDoE, Matrox (SRT), AMX SVSI, Datapath, NVIDIA, AMD, Genetec, and Milestone. Now featuring integration with Genetec, Milestone, Verint, and ISS solutions, VuWall is helping customers meet increasing visualisation requirements in security and surveillance markets.
After a busy three days of business exchanges in Mumbai, the 2019 edition of Secutech India was hailed as a success, with many participants commending the new smart home zone as a welcome addition to the show. A consensus was also reached on the effectiveness of the fair’s fringe events, which updated the market on smart city infrastructure and security technology. Travelling from the subcontinent and beyond, more than 20,000 security industry professionals visited the fair from 25 – 27 April 2019 at the Bombay Exhibition Center. “The new smart home zone and exhibitors of intelligent transportation technology were added to help participants take advantage of the growing market for smart devices and intelligent solutions,” said Ms Regina Tsai, the Deputy General Manager of Messe Frankfurt New Era Business Media Ltd. “The enthusiastic response to the new additions and the positive sentiments expressed about the fringe seminars demonstrate that the fair remains firmly in touch with the needs of the local market.” Commercial security and fire safety products The fair showcased the very best commercial security and fire safety products from regional heavyweightsOn top of smart home and intelligent transportation solutions, the fair showcased the very best commercial security and fire safety products from regional heavyweights. To the satisfaction of trade visitors, over 200 exhibitors were in attendance at the fair, including brands such as AAAG, Avigilon, Biomax, CP Plus, ESSL and Mantra. Altogether, the fair spanned 15,000 sqm, with the commercial security exhibitors forming the largest section. The applications of AI in video surveillance systems was a hot topic of conversation in the exhibition hall, where exhibitors such as Hikvision and Veracity demonstrated how the technology can be used to support processes such as facial recognition and automatic security alerts. Live demonstrations of threat detection systems also attracted great interest from trade visitors. Ideal occasion to launch new products From the standpoint of many international exhibitors, positive conditions in the domestic security market and a strong turnout of quality buyers, meant that the fair was an ideal occasion to find strategic partnerships and launch new products. A good example of this was the Shenzhen pavilion, which hosted an array of OEMs and ODMs from the smart home and intelligent building sectors. The participating companies at the pavilion were looking to find business partners, distributors and re-selling partners for the Indian market, but the pavilion was also of great interest to system integrators and consultants, who could find an array of security surveillance cameras, smart home devices and access control systems. Detection and alarm systems As part of the fire and safety event, a fire safety volunteer training took place on the third day of the fairAnother success was the concurrent fire and safety event, which returned for its 2nd edition as the destination for buyers to locate the latest firefighting products, emergency response systems and evacuation equipment. With the number of high-rise buildings in India increasing, the event was an important hub for the market to locate the relevant safety solutions, such as detection and alarm systems, emergency lighting and escape ladders. As part of the event, and in partnership with the Maharashtra fire services, a fire safety volunteer training took place on the third day of the fair, allowing participants to learn about the fundamentals of fire, safety precautions and evacuation drills. Bringing smart city fraternity together In addition to the fire safety training, the organisers of Secutech India, together with knowledge partners PwC India and Mitkat Advisory, formulated two days of seminars and conferences to deliver the most relevant market intelligence for India’s security professionals. Led by high profile industry members and representatives of local government departments, discussion points included the next five years development prospects for India’s smart cities, emergency response mechanisms and cyber security. A speaker at the Secutech Smart City Infrastructure Conference, Mr Samrendra Kumar, the Co-founder and MD of Mitkat Advisory, said that the forum was effective in bringing the regions smart and safe city fraternity together for productive discussions: “You have government officials, policy makers, law enforcement and other government departments in attendance. There are also OEMs and systems integrators. So, this is a great place to interact with a full array of people who are going to make tomorrow’s cities smarter and safer.” AI products and big data analysis This year we are focussed on AI products, deep learning technology and big data analysis"“We provide total solutions in the security and surveillance industry and we have participated at the fair several times since the first edition. This year we are focussed on AI products, deep learning technology and big data analysis. The industry is seeing the arrival of advanced solutions. Not just AI, but also things like big data. In just three days at the fair, we can get a complete picture of the market and an understanding of customer requirements." “It’s also an opportunity for us to exhibit our capabilities and new products. The quality of visitors is improving. A lot of systems integrators are coming in and we see people from different regions such as the South of India. The feedback from visitors has been positive and we will return again next year,” said Mr Ashish Dhakan, Managing Director, Prama Hikvision, India. Innovative LPR system “ESSL has been in existence since 2004 in the field of biometrics and over the years we have become market leaders. Our license plate recognition system, which we call LPR, is new and innovative. There are very few companies that are offering this solution in India. With the maturity that we have reached in this market, Secutech India is an ideal forum to meet up with our present channel buyers, interact with them, showcase our products, and more importantly, get feedback that we can use to make visions for the next year. “Our stand has great visibility and our booth is large with lots of space for customers to spend time with their products of interest. The feedback so far has been excellent, and we are definitely satisfied with the flow and quality of visitors. We will return again next year,” said Mr Roshan Bohra, Director, eSSL, India. UL listed CO2 separation system We specialise in different kinds of gas separation systems for the fire safety sector"“We specialise in different kinds of gas separation systems for the fire safety sector. Our CO2 separation system is a UL listed product. This is our second time exhibiting at the fair. We have returned because the quality of this show is high. Our main objective is to increase our brand exposure and show our presence in the market. “The organisers of the fair are doing a great job of connecting us with end users through the ‘connect’ business matching programme. The visitor quality has been good; it’s not just the numbers but it’s also the type of visitors. We have met decision makers from companies such as Reliance, HPCL, and BPCL, so we are happy with the result,” said Mr Kunal L Zatakia, Director, Swastik Synergy Engineering, India. Learning about the new products “I work for the Meteorological department of India, a Central government organisation in Bombay. This is my first time at the show, and I’m looking for products and solutions that can be used in our offices and buildings, such as biometrics. I have found a lot of new devices which I didn’t know about such as facial recognition products. The show is wonderful with a lot of visitors – it helps us understand the new products that are in the market,” said Mr Sunil G Kamble, Director, Met Department, Govt of India. The quality of exhibitors is good and some of the exhibitors have done a great job at reaching out to customers at the fair"“I am a system integrator from Mumbai, and I’ve been coming to the show for the past five years. I’m searching for new CCTV products and advanced technologies. The fair helps me to research any new solutions that the large companies are offering, and I have been able to learn a lot about new developments. I will definitely return again next year,” said Mr Ronald Rodrigues, Systems Integrator, Classic Network, India. “My company is involved in CRM solutions and I am here at the fair to network with companies from the same field. We would like our company to expand globally and this is a good step to meet others in the industry. The quality of exhibitors is good and some of the exhibitors have done a great job at reaching out to customers at the fair. This is a good place to explore different players in the industry. I will return again next year,” said Ms Pooja Khedekar, Customer Success Manager, Edge CRM, India.
Gira, the full-range suppliers of intelligent system solutions for building management, is pleased to launch the new and award-winning Gira Video Home Station 7. Recently awarded a Red Dot Award 2019, the new Gira Video Home Station 7 is available from 1st May 2019 and designed to help your customers achieve a comfortable and secure living environment that embodies high-design. The 7-inch (17.78 cm) touch display automatically switches on the instant someone rings the doorbell, ready to conveniently operate and set functions via the intuitive menu. Users can define ‘favourite’ functions from the start screen, as well as ‘one-touch’ buttons that allow for super quick and convenient light control and door entry – even when the display is set to off-mode! The new communication system is designed for the wall via surface-mounted installation Surface-mounted installation ‘One-touch’ also provides access to communication records, allowing your customers to review missed visitors, deactivate set ringtones, manage image memory, make internal calls between installed systems and importantly, check system status. Available in two colour options, Pure White Glossy and Black Matt, with each variant designed with a matching glass surface: pure white glossy with white glass, and black matt with black glass. Highly flexible, the new communication system is designed for the wall via surface-mounted installation or deck-mounted using its base. Ideal for conversions and retrofits, Gira recommend the home station is supplied in combination with the Gira DCS 2-wire bus system - a configuration tool which enables connection to the IP network and easy configuration. Less energy consumption By doing so, the DCS bus allows supply for up to 28 Gira surface-mounted video home station 7 devices: ideal when specifying for a high-rise apartment building as each home station does not require additional power supply to operate. Simply select the push-button start-up function or quickly and conveniently set-up the device using the Gira Project Assistant (GPA). The home station can provide tactile feedback by vibrating during full touch operation With TFT display, your customers benefit from less energy consumption which will reduce the cost of utility bills in the home. It also provides a sharp visibility by removing any geometric distortion on-screen: great for tired eyes or users with laboured vision. Significantly, the new Gira Video Home Station 7 is designed with an ‘alert feature’ meaning if the user is visually or hearing impaired, the home station can provide tactile feedback by vibrating during full touch operation: similar to how smartphones operate today. That, combined with the high speech quality of the in-built speakerphone function promises optimum control and accessibility for all types of customer. Basic functions Some features of Gira Video Home Station 7 are as follows: Local image memory (SD Card) able to export recorded images Speakerphone function with excellent voice quality High-resolution screen with touch function and tactile feedback Clear image thanks to 7-inch display with wide field of vision Convenient operation using icons High-quality materials and compact dimensions Intuitive control of the basic functions with speed dial buttons Secure with pin protection and access Programmable to create multiple preferences and settings per user
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase in revenue for dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, connected smart locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio of home automation products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages of professional installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realise they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realise that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling additional home automation products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labour warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces connection instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realise over time. On the other hand, one issue DIYers may recognise right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognisable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not everyone is a DIY customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing complete and custom solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
The industry faces numerous challenges in the coming year. Physical and cyber security threats continue to become more complex, and organisations are struggling to manage both physical and digital credentials as well as a rapidly growing number of connected endpoints in the Internet of Things (IoT). We are witnessing the collision of the enterprise with the IoT, and organisations now must establish trust and validate the identity of people as well as ‘things’ in an environment of increasingly stringent safety and data privacy regulations. Meanwhile, demand grows for smarter and more data-driven workplaces, a risk-based approach to threat protection, improved productivity and seamless, more convenient access to the enterprise and its physical and digital assets and services. Using smartphone apps to open doors Cloud technologies give people access through their mobile phones and other devices to many new, high-value experiencesEnterprise customers increasingly want to create trusted environments within which they can deliver valuable new user experiences. A major driver is growing demand for the ‘digital cohesion’ of being able to use smartphone apps to open doors, authenticate to enterprise data resources or access a building’s applications and services. Cloud technologies are a key piece of the solution. They give people access through their mobile phones and other devices to many new, high-value experiences. At the same time, they help fuel smarter, more data-driven workplace environments. With the arrival of today’s identity- and location-aware building systems that recognise people and use deep learning analytics to customise their office environment, the workplace is undergoing dramatic change. Improved fingerprint solutions Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise, overcoming previous integration hurdles while providing a trusted platform that meets the concerns of accessibility and data protection in a connected environment. At the same time, the next generation of fingerprint solutions will deliver higher matching speed, better image capture quality and improved performance. The next generation of fingerprint solutions will deliver higher matching speed, better image capture quality and improved performance Liveness detection will ensure that captured data is from a living person. Biometrics authentication will also gain traction beyond access control in immigration and border control, law enforcement, military, defence and other public section use cases where higher security is needed. Flexible subscription models Access control solutions based on cloud platforms will also change how solutions are deployed. Siloed security and workplace optimisation solutions will be replaced with mobile apps that can be downloaded anywhere across a global ecosystem of millions of compatible and connected physical access control system endpoints. These connections will also facilitate new, more flexible subscription models for access control services. As an example, users will be able to more easily replenish mobile IDs if their smartphones are lost or must be replaced. Generating valuable insights with machine learning Machine learning analytics will be used to generate valuable insights from today’s access control solutionsEducation, finance, healthcare, enterprise, and other niche markets such as commercial real-estate and enterprises focussed on co-working spaces will benefit from a cloud-connected access control hardware foundation. There will be a faster path from design to deployment since developers will no longer have to create an entire vertically integrated solution. They will simply add an app experience to the existing access control infrastructure. New players will be drawn to the market resulting in a richer, more vibrant development community and accelerated innovation. Data analytics will be a rapidly growing area of interest. Machine learning analytics will be used to generate valuable insights from today’s access control solutions. Devices, access control systems, IoT applications, digital certificates and location services solutions, which are all connected to the cloud, will collectively deliver robust data with which to apply advanced analytics and risk-based intelligence. As organisations incorporate this type of analytics engine into their access control systems, they will improve security and personalise the user experience while driving better business decisions.
The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture influences door solution decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organisation’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organisation and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training employees on door security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organisation or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances. With the increased importance of workplace security, discussing new entrances with workforces will help maintain a safer environment Communicate through the decision-making process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New security entrance installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule group meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure you monitor public areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organisation. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What is the ultimate success of the installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.
Managed services provided through the cloud offer multiple advantages for system integrators. These include: Increased recurring monthly revenue: Managed services are a new business model that generates more stable and predictable income streams for integrators. Stickier customers: Managed services foster a more involved relationship between integrators and their customers, which can help boost customer retention. The cloud enables integrators to serve more sites without hiring additional technicians High gross profit margins: Cloud managed services create an opportunity for a service and technology to be purchased together, helping to generate a higher gross profit margin from the beginning of the customer relationship. They are easier to provide: The cloud enables integrators to serve more sites without hiring additional technicians. Problems can be fixed proactively: When a problem occurs on a site that is managed by a cloud-based system, the integrator can receive a real-time notification regarding the issue - possibly before the customer even notices a disruption in service. Increased valuation of business: According to a study by Dell, companies that utilise cloud, mobility, and security technologies are experiencing as much as 53 percent higher revenue growth rates compared to those who do not such technologies. Importance of cloud-based solutions The cloud also challenges integrators to educate customers on the value of the new approach The cloud also challenges integrators to educate customers on the value of the new approach. For example, the cloud changes the expense model of security systems. It allows customers to shift from a capital expenditure (CapEx) model, where large capital funding is required to purchase equipment, to an operational expenditure (OpEx) model, where the costs of the solution become an operating expense. Since the cameras, installation, storage, and software are packaged into the service, you don’t need a large capital outlay up front - you simply pay a predictable expense every month. Leveraging this difference opens new sales opportunities for integrators. The benefits of cloud services on how physical security equipment and software services can be monitored and maintained through a connected service is a particular benefit to integrators. Data monitoring and security “By having data describing the health of the system shared on the cloud, system integrators can observe data on demand and create proactive maintenance plans in coordination with the end user,” says Stuart Rawling, Director of Business Development, Pelco by Schneider Electric, and one of our Expert Panelists. A daily challenge for end users is balancing human resources used in the operation of a system “Such plans should result in increased system reliability and less downtime. If system performance data is aggregated and anonymised, it could also be used by manufacturers to analyse and form conclusions about maintenance schedules and system lifespan.” A benefit is happier customers. “A daily challenge for end users is balancing human resources used in the operation of a system and daily maintenance, with maintenance having shared responsibility with the system integrator,” says Rawling. The cloud software as a service The SaaS model gives companies the resources to improve the deep learning model" The cloud also can help to make cutting edge technologies more affordable. Economies of scale provided by the Cloud (Software as a Service, or SaaS) are making the sophisticated capabilities of deep learning affordable to a wider audience. Meanwhile, deep learning augments cloud systems with capabilities that may not be available (or affordable) in on-premise systems, thus accelerating the broader move to cloud systems. “Having a SaaS model gives companies the resources to improve the deep learning model,” says Shawn Guan, CEO and co-founder of Umbo Computer Vision, a provider of deep learning video analytics. "We can make more accurate systems that scale better and faster. SaaS enables vendors to do something great with deep learning. You don’t have to redo it for everybody. One customer benefit from another customer and all the knowledge is aggregated together.”
Despite any negativity you may hear, Hikvision is optimistic about their role in the U.S. market. “We demonstrate that we can be trusted, and that we should be trusted,” says Jeffrey He, Vice President, Hikvision, and President, Hikvision USA and Hikvision Canada. “We have sound products and technology. Our mission in the security industry is to protect, not to harm. Otherwise why would we be in this industry?” Hikvision is committed to investing in the North American market, where there was ‘positive year-over-year growth’ in 2018 and ‘strong’ sales in Q1 this year, according to Eric Chen, General Manager of Hikvision USA and Hikvision Canada. HikCentral central management software The company’s U.S. focus is shifting from products to solution sales, with emphasis on ‘mid-market’ small- and medium-sized businesses (SMBs). The largest verticals are retail and education, and there are emerging opportunities in the cannabis market. Launch of the HikCentral central management software (CMS) is a component of the company’s solution-sales approach. Launch of the HikCentral central management software is a component of the company’s solution-sales approachMr. He acknowledges the growth of ‘anti-China sentiment’ in the United States and other parts of the world, which he says will impact Hikvision’s operations globally. Specifically, in the U.S., ‘political’ elements impacting Hikvision’s business include ongoing tariffs and a trade war, Congressional calls for export controls and sanctions, and a provision of the National Defense Authorization Act (NDAA) that bans use of Chinese video surveillance products in government applications. Specifying cybersecurity initiatives at ISC West In spite of it all, Hikvision’s message at the recent ISC West show was overwhelmingly positive, and the company also detailed cybersecurity initiatives they say put the Chinese company ahead of many competitors in the industry. Eric Chen came in as General Manager last year; he previously spent a decade working for Hikvision in China. Chen reports solid 18.8% year-over-year growth for Hikvision globally, totalling $7.4 billion last year. He notes the company saw 40% compounded growth between 2010 and 2018. Globally, there are 34,000 employees, 16,000 of whom are research and development (R&D) engineers. Hikvision’s expanding global footprint includes 46 international branches. There are three manufacturing facilities in China, in addition to one in India. HikRewards program for HDP customers At ISC West, Hikvision’s theme was ‘Focus on Your Success’, including introduction of the HikRewards program that provides rebates to HDP (Hikvision Dealer Partner) customers, their core dealer base. A new online Hikvision Knowledge Library for HDPs provides training and reference materials dealers can share with employees. A new tech centre, introduced in December, provides data sheets, product information, and support resources. There is also a North American R&D team headquartered in Montreal. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls A customer satisfaction survey launched in March provided good feedback from customers. “They know who to call if they have a problem,” says Chen. “We want to focus on making customers successful.” The success theme also extends to Hikvision employees, who are featured in videos describing their jobs and enthusiasm for Hikvision. There are some 400 employees in the North American operation. At the industry’s largest U.S. trade show, Hikvision unveiled a brand-new booth with plenty of open space and video walls. Half of the booth was focussed on solutions, especially retail and education, and also gaming and commercial real estate. Security products displayed at ISC West A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS systemProduct highlights at the ISC West booth included the 32-megapixel PanoVu multi-sensor dome camera, whose 180-degree panoramic image was displayed on a 65-inch monitor. A variety of devices, including access control, intercoms and cameras, are integrated using the HikCentral CMS system. Some products new to the North American market, including intercoms, turnstiles, emergency call stations, and under-vehicle inspection, were displayed. Hikvision’s deep learning products are moving into their second generation, including the ability to obscure private information on videos to comply with GDPR/privacy requirements (previewed at ISC West and released later in the year). Algorithm components of Hikvision’s DeepInMind artificial intelligence are being adapted into a platform called AcuSense for value-priced products, which can recognise a human or vehicle and help filter out false alarms. Also being adapted to products with lower price points are the ColorVu system that incorporates visible light LEDs to provide colour images at night, and DarkFighter low-light capabilities. Penetration testing of cameras and NVRs As a global manufacturer, Hikvision faces a high level of scrutiny about cybersecurity, which Mr. Chen says is “a good thing for us,” enabling them to highlight the steps they are taking to improve cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity. Chuck Davis, Director of Cybersecurity, outlined specific milestones Hikvision has achieved in its quest to provide world-class cybersecurity In September 2017, Hikvision began working with third parties (including Rapid7) for penetration testing (ethical hacking) of its cameras and recorders. That same month, Hikvision set up a Cybersecurity Hotline open to anyone with questions about cybersecurity, including white-hat hackers and researchers. Even before that, Hikvision had an open-door policy on cybersecurity and a program for patching and disclosing responsibility. In February of 2018, Hikvision released a 40-page Cybersecurity White Paper describing cybersecurity testing and processes built into the software development lifecycle. That same month, Hikvision launched an Opened Source Code Transparency Center and offered an open invitation to anyone wanting to inspect Hikvision’s source code and let them know of any vulnerabilities. FIPS 140-2 certification by NIST Hikvision has also become a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA), which ensures their patching and incident reporting programs have been reviewed by a CNA partnering company. Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVRsIn August, Hikvision received Federal Information Processing Standard (FIPS) 140-2 certification, a U.S. government encryption standard created by the National Institute of Standards and Technology (NIST). Hikvision's encryption module (HIKSSL) received Level 1 FIPS 140-2 certification to be used in both IP cameras and NVR products. Davis said the FIPS 140-2 certification process began before the NDAA ban on use of Hikvision products in the U.S. government, and in any case is a standard that ensures a high level of encryption. “We wanted to make sure we had the same level of technology,” he says. “It was not to win over the government.” Making industry more cybersecure “We are really trying to have third parties test and certify our equipment,” adds Davis. “We are trying to be open and transparent. Education and awareness are key.” “We need the trust of customers in the security community,” says Mr. He. “No matter what, we have to follow the highest standards to offset the concerns and accusations.” In April 2018, Davis became a member of the Security Industry Association (SIA) Cybersecurity Advisory Board to help make the entire industry more cybersecure through education, awareness and standards. Hikvision has also joined the Forum of Incident Response and Security Teams (FIRST at first.org), a global cybersecurity incident response consortium that cooperatively handles computer security incidents and promotes incident prevention programs. Davis has presented Cybersecurity Road Shows in 22 cities in the United States and Canada, and also in Australia and New Zealand. The 90-minute presentations focus on education awareness around cybersecurity and seek to get attendees engaged and aware about cybersecurity in business and also in their homes.
Lack of cybersecurity of video systems made headlines in 2016. The Mirai cyberattack that year impacted Internet service on the East Coast of the United States and kept several high-profile websites offline. Cybersecurity attacks later in the day were more global in nature. The cyberattacks were carried out by a botnet, a network of bots, which are software applications (in this case, computer viruses) that communicate with each other and run tasks automatically over the Internet. IP-enabled cameras Bots can infiltrate unprotected computers and then use the computing power of their ‘hosts’ to carry out various kinds of cyber-attacks on other Internet targets. In the case of the Mirai attacks, a hidden army of bots worked together to bombard various websites with so many bogus requests that the sites became overwhelmed by the volume of traffic and could not respond to legitimate requests. It’s called a denial of service (DDS) attack. Many of the attacking bots were hosted by IP-enabled cameras and digital video recorders (DVRs). In other words, the bots used the computing power of our industry’s video products to launch the headline-grabbing cyberattack. Many of the attacking bots were hosted by IP-enabled cameras and digital video recorders Safeguarded communication Since 2016, awareness of cybersecurity for video systems has grown. Today, it is understood that video solutions should be designed to safeguard communication between trusted devices, ensure that video in transit (streamed) or in storage remains encrypted, and any commands and configurations to control cameras and other devices are transmitted via a secure channel (HTTPS). Some basic best practices can go a long way to improving the cybersecurity of video systems. A small change is to remove default passwords from products and software, and to avoid using ‘guessable’ passwords. All firmware should be encrypted to reduce the possibility of it being downloaded from the manufacturer’s website and deconstructed. Use of a secure operating system that is regularly updated can protect against video tampering, altering, spoofing and snooping. Video surveillance systems Another precaution is to avoid remote login using Telnet or FTP, which are less secure. Finally, use of digital certificate provides assurance that data from a third party is true and not falsified. All data should be encrypted with digital certificates. Video manufacturers often provide ‘hardening guides’ to enable enterprises to protect their systems from potential cybersecurity threats. Video manufacturers often provide ‘hardening guides’ to enable enterprises to protect their systems from potential cybersecurity threats Free downloadable guides and other resources provide specific recommendations on hardening video surveillance systems by applying proven cybersecurity initiatives. For example, the OnSSI Hardening Guide for Networked Video Surveillance Systems includes guidance on password strength, how to avoid poor password practices, collaboration with IT and HR departments and how to apply software and firmware security updates. Hardware-level encryption It also includes standard, advanced and enterprise cybersecurity best practices for cameras, servers and workstations and networks. Another cybersecurity requirement is data-at-rest encryption to ensure that data, such as stored video, is secure right down to the storage medium in which it is held. Hardware-level encryption, firmware protection for the hard drive, and instant, secure erasing technology allow devices to be retired with minimal risk of data misuse. Despite the clear benefits, data-at-rest encryption lags other areas, such as network and endpoint security, in terms of the investment it currently receives. A Thales Data Threat report found that data-at-rest security was receiving some of the lowest levels of spending increases in 2016 (44%), versus a 62% increase for network and a 56% increase for endpoint security.
Two of the most important priorities in a manufacturing environment are safety and productivity. Failure to follow safe work practices around machinery on a factory floor can result in serious injury, while poor productivity can erode profits and ultimately threaten the viability of the business. At WCCO Belting, a Wahpeton, North Dakota-based manufacturer of custom rubber products for agriculture and light-industrial conveyor equipment, a March Networks® video surveillance solution plays a key role in enhancing both safety and productivity. Monitor work processes “Recently, for example, we had a minor safety incident on one of our machines that was captured by the system,” said Michael Marsh, Senior Technology Administrator. “The video not only allowed us to determine the cause of the incident, it also helped us create a proprietary piece of equipment to ensure that the accident would never happen again.” Safety was the main reason WCCO Belting acquired a March Networks system in 2015 Safety was the main reason WCCO Belting acquired a March Networks system in 2015, but the company soon discovered it could use the technology for other equally important priorities. “We found that we could use the video solution for time studies, to be more effective and efficient,” said Marsh. WCCO engineers use the video to monitor work processes and then tweak them to speed production, while ensuring optimum quality. Security system integrator The company selected Marco Technologies as its security system integrator in 2015, and acquired March Networks 8000 Series Hybrid NVRs shortly thereafter. Two years later, when WCCO Belting decided to also equip a second production facility in Arlington, Texas, it upgraded to a March Networks Command™ Recording Software (CRS) solution in North Dakota and moved the 8000 Series Hybrid NVRs to its Texas facility. At the same time, the company deployed March Networks Command Enterprise Software to tie all the video from its geographically-dispersed facilities together, said Marsh. The software enables WCCO Belting “to oversee everything and manage the entire system from a single point of entry.” In addition, approximately 50 March Networks IP cameras — including indoor domes with wide dynamic range and outdoor IR bullet cameras — provide crystal-clear video of activity on the company’s factory floors, loading docks and parking lots. Remote configuration Marsh cites ease of use and outstanding support as the main reasons for selecting the video solution. “The technology is easy to implement, easy to use and easy to navigate. Support has also been great. When we ran into some early issues, they responded quickly to help resolve the problem.” We didn’t have to uproot a lot of the architecture already in place" “More recently, when we decided to expand the system to include our second location, it was Marco that recommended the CRS solution and the redeployment of our NVRs to Texas. It was really plug and play. That was the winning piece for us. We didn’t have to uproot a lot of the architecture already in place.” A system that was easy to rollout was important because WCCO Belting’s IT department does the physical camera install themselves, while partnering with Marco Technologies for remote configuration. Command mobile app “It’s one of the reasons we like March Networks, because we’re a hands-on IT department,” explained Marsh. “We like to make sure we’re always on top of things and that we understand the equipment we’re working with. If we can’t install it ourselves and need someone to come in and do it for us, it just creates future costs.” Aside from the IT department, which has administrative access to the system, authorised supervisors and managers at WCCO Belting are able to audit video for safety and security purposes. Temporary access is also provided to engineering staff for time studies. Marsh and several supervisors also have access to video through the Command Mobile app on their smartphones. Available as a free download from the Apple Store and Google Play, Command Mobile runs on iPhones, iPads and Android devices. Track offending vehicle Remote, after-hours access to video proved valuable during the previously mentioned safety incident, for example, “by allowing managers to pull up video from home and use it to make decisions quickly,” said Marsh. The video solution has also proven useful to local law enforcement, as some of the bullet cameras covering the employee parking lot at the North Dakota facility also have a clear view of North 9th St., a busy artery in the town of 8,000. The video resolution was so good that we were able to quickly track the offending vehicle" “One day, I was called to the front desk and met by two police officers and three sheriffs,” recalled Marsh. “They wanted to come to my office but didn’t say why. I was never so nervous in my life. Once in my office, they explained that they wanted to see if we had any recorded video to help them solve a hit and run a block and a half down the road. We did, and the video resolution was so good that we were able to quickly track the offending vehicle.” Rubber belting solutions “We’ve had two law enforcement visits since then, so now when they show up, I know I’m not in trouble,” joked Marsh. A family-owned business, WCCO Belting was founded in 1954 by Ed Shorma, a Korean War veteran who mortgaged the family car and borrowed $1,500 to buy a shoe repair shop. Propelled by Shorma’s strong work ethic and talent for ingenuity, the business grew and evolved as a manufacturer of rubber belting solutions, leading to Shorma’s recognition as Small Business Person of the Year by U.S. President Ronald Reagan in 1982. WCCO Belting is currently led by president and CEO, Tom Shorma, Ed’s son, and has 270 employees — 200 in North Dakota and 70 in Texas. The company’s rubber product solutions are sought after worldwide, and exported to customers in more than 20 countries. The company won North Dakota’s Exporter of the Year award in 2003, and in 2010 and 2016 it was the recipient of the Presidential ‘E’ Award and ‘E-Star’ award for its export promotion efforts.
Each of Denmark’s 550 individual Free Schools shares a common ethos: parents and students participate together in activities outside school hours, including weekends. It’s excellent for building a school community. Not so easy for managing security, when issuing and tracking keys becomes a 7-day task every week. The Vejle Friskole turned to SMARTair® wireless access control for a solution. Previously, key management ate up “a very long time, approximately 5 hours a week,” explains Henrik Kækel, Technical Service Officer at Vejle Friskole. Individual access permissions Vejle Friskole’s mechanical keys have been replaced by a SMARTair access control system Secure wireless electronic locks, already proven in schools across Europe, were the answer. Vejle Friskole’s mechanical keys have been replaced by a SMARTair® access control system. Over 80 doors and cabinets around the school are secured with SMARTair® wireless devices. Even at a historic property like Vejle Friskole, battery-powered SMARTair® devices are easy and unobtrusive to retrofit. Now approximately 250 students, teachers and parents each carry their own key fob, programmed with individual access permissions. Because the SMARTair® system portfolio has locking devices tailored to different kinds of openings, everyone at the Friskole opens the right doors and cabinets with a single fob. There’s no more need for the school to distribute separate keys for student or staff lockers, for example. Issuing fobs “It was really bad because we had big problems with keys that were lost,” says Henrik Kækel. “There was a lot of work in key administration.” SMARTair® is easy for the school to manage. Today, Vejle Friskole staff spend around 5 minutes a week managing their access system. It's incredibly easy to figure out... it takes 1 minute to code a student" “It's incredibly easy to figure out... it takes 1 minute to code a student,” he adds. Even managing the leasing of school buildings for non-school events is simple and secure. School facilities staff issue fobs for the duration of the event, then cancel them immediately afterwards – with no concerns someone may have copied a physical key. Saving staff time In addition to making everyday life easier and saving staff time and admin costs, SMARTair® has increased security. Using the intuitive SMARTair® software, they always have an overview of who has been at the school, and when. Audit trails are generated and monitored in real time using their SMARTair® system. And it's no disaster if a credential gets lost. Henrik adds: “Then we cancel the credential and issue a new one.” Vejle Friskole’s SMARTair® system is easy, fast and cost-effective to extend to new doors, cabinets and users — at the beginning of a new school year, or any time they choose.
Brian Ishikawa has always kept tight control over his video surveillance system, allowing only authorised personnel within his corporate security division to access video footage. So it was a change for Ishikawa, Senior Vice President and Director of Corporate Security for the Bank of Hawaii, to get used to the idea of authorised staff from the bank’s branch division being able to review video for operational, compliance and marketing-related purposes. The insights collected from the video are helping the bank make more strategic decisions about staffing, customer service and even future branch design. Business intelligence Our March Networks surveillance platform is providing us with some significant business and non-security-related uses" “Our March Networks surveillance platform is providing us with some significant business and non-security-related uses,” Ishikawa explained. Bank of Hawaii, which operates 69 branches and 373 ATMs across Hawaii, American Samoa and the West Pacific, is currently using March Networks Searchlight for Banking software to gather business intelligence at its branches. Searchlight’s mix of surveillance video, teller/ATM transaction data and analytics delivers valuable insights into the bank’s operations, as well as helping to enhance security and uncover fraud. “Our branch division folks look at the data to get ideas on how we should do our branch operations or staffing differently,” he said. People counting data — collected by FLIR Brickstream3D sensors integrated with the Searchlight software — tells them which entrances and exits are most used so they can place marketing materials in high-traffic areas. Video surveillance products The information is also being used to help determine future branch layouts. Queue length and dwell time data, meanwhile, help them understand their busiest time of day, and day of the week, so they can staff branches appropriately. “It’s a huge plus for us,” said Ishikawa. “Our executive management team can see the benefits of the video solution, and the future possibilities for this data.” A forward-thinking bank that’s keen to try new technology, Bank of Hawaii began exploring Searchlight after its success with March Networks’ other video surveillance products. The bank first started using March Networks systems in 2015, when it was time to upgrade its legacy DVRs. At the time, Bank of Hawaii was relying on two different video platforms, and it wasn’t happy with their performance. After enlisting the help of a consultant, and doing his own research at security tradeshows, Ishikawa says the decision to go with March Networks was clear. Network video recorders 'March Networks’ products are really engineered for the banking environment" “I remember asking some of my banking counterparts, ‘Hey what are you guys using?’ And they strongly recommended March Networks,” he recalled. The consultant came to a similar conclusion. He said, "March Networks’ products are really engineered for the banking environment,’ so that helped us make the decision.” Bank of Hawaii is currently using March Networks 8000 Series Hybrid Network Video Recorders (NVRs) in about half of its banking branches. The Linux-based devices provide reliable video surveillance recording and management, and are also easy to service, which is a huge bonus for Ishikawa and his team. In addition, the 8000 Series rack mount units feature an innovative ‘dock and lock’ station that allows technicians to easily remove and service the recorder while leaving all rear connections clean and organised in place. Existing analogue cameras “With other companies, you have to power down the recorder for several minutes to service it, and that means unplugging and re-plugging all the inputs. You miss a number of minutes of recording during that time. With March Networks, we’re able to just pull out the hard drive and pop in another one without taking the NVR offline,” he said. “That’s huge for us.” According to Ishikawa, Bank of Hawaii also appreciates the 8000 Series’ hybrid support, which allowed the bank to continue using its existing analogue cameras, and the motion histograms in March Networks Command video management software, which show Ishikawa and his team where motion occurred and helps them rapidly locate video evidence. “Command’s modern interface is really user-friendly, and it’s very easy to find video,” said Ishikawa. Dynamic range technology Bank of Hawaii has installed MegaPX ATM Cameras, which are purpose-built for ATMs “When someone is telling you, ‘Hey we had a problem at this branch this morning, I don’t know what happened, but it must have been around this time’, we’re able to find that video much more quickly on a March Networks platform.” The bank’s high resolution cameras also make it easy to discern important details. In its newer branches, Bank of Hawaii is using March Networks ME4 Series IP cameras, which capture 4MP images and feature high dynamic range technology to optimise image quality in both low and bright light. The bank is also using Oncam 360° cameras for high-resolution panoramic views. For security at its bank machines, Bank of Hawaii has installed MegaPX ATM Cameras, which are purpose-built for ATMs. Video is integrated with the bank’s ATM transaction data in the Searchlight software for rapid investigations into customer complaints and potential fraud. More comprehensive oversight “It’s so easy to search,” said Ishikawa. “It takes us exactly to that transaction and the associated video so we can figure out what transpired.” The bank is also integrating its teller transaction data with video in Searchlight for more comprehensive oversight of its branches. The combination of video, transactions and analytics helps it get a more holistic view of its services. “Transaction data is not always indicative of how busy a branch is,” Ishikawa said, noting that lengthier conversations at the teller counter often create value because the customer returns later to access another bank product or service. Having video and analytics is an added layer of information. Being able to remotely access video also helps Ishikawa’s security team conduct virtual patrols. This saves them both time and money. Uniformed security member Capturing video of the incident helped underscore the serious nature of the situation “In the past, whenever there was an issue, we had a uniformed security member head out and physically check the branch. But with virtual patrols, we can do fewer physical visits and, when we do visit, it’s a more meaningful visit.” The security team, for example, can keep an eye on issues with vagrancy and loitering by simply logging into the Command software. March Networks video has helped the bank successfully address some of these issues. In one case, a person was routinely visiting a branch and causing disruptions by yelling and throwing deposit slips on the floor. “We don’t always know the situation, but if a person is yelling or displaying erratic behaviour, they pose a risk,” said Ishikawa. Capturing video of the incident helped underscore the serious nature of the situation. Investigating a fraud “We were able to show police that this was not a minor disruptive party. It was a very concerning issue for us. And it wasn’t just our bank, it was occurring in other banks, too.” Going forward, Bank of Hawaii is planning to migrate its remaining retail branches to March Networks. Given the widespread benefits of intelligent video, Ishikawa predicts that, like him, more bank security managers will receive requests to share their video surveillance securely with other departments. “In the future, it won’t just be security that’s asking for a video upgrade,” he said. “It’s going to be other parts of the business saying, ‘We want a piece of the pie too.’ Because surveillance is more than just investigating a fraud or robbery incident. Now, video surveillance is a lot more than that.”
Parekh Integrated Services Pvt. Ltd (PISPL) is in the business of providing high-quality logistics services that give customers a competitive advantage in the Indian market. Established in 1981, PISPL is a one-stop shop logistics and supply chain service provider in India offering storage and distribution services, freight forwarding, transportation, information technology and cold chain management solutions along with other value added services to multiple industry verticals. Video surveillance systems Parekh Integrated Services Pvt. Ltd (PISPL) has established their operation with more than 1,500 warehouses and distribution setups to cover all the major cities in India for their services. With this expansion, IT infrastructure equipment was procured, including IP video surveillance systems of different reputed brands from different vendors. Cost of operation has also gone up due to technical expertise required for each individual system Over a period, it was becoming costly and difficult to manage different brands procured separately at different locations. Cost of operation has also gone up due to technical expertise required for each individual system. PISPL was looking for a centralised solution, which can work with different reputed brands as well as give them a common control of all the video surveillance systems to reduce the technical manpower cost for different systems. Occupancy control system Due to low bandwidth at some of the remote locations, PISPL were not able to secure video evidence at a central location. It was required for any kind of post analysis or dispute resolution. PISPL were looking for an occupancy control system in each warehouse/storage area to manage and control the worker's presence in sensitive areas. It was getting difficult to do it manually at each location with the increase in number of employees over the last few years. Matrix provided video management software (VMS) as a centralised platform to monitor and manage all the cameras from a central location on a single platform. It worked as a common platform for all the surveillance cameras from different brands, which leads to reduction in operation cost. Matrix VMS supports all the camera models of major brands including ACTI, Samsung, SONY, Mobotix, Panasonic, Vivotek, etc., along with ONVIF protocol. Crowd management feature PISPL enabled the centralised schedule backup at an even lower bandwidth from all locations to the central location Using Matrix VMS Solution, PISPL enabled the centralised schedule backup at an even lower bandwidth from all locations to the central location. This made it easy to go through the video evidence at a central location and resolve the issue in short time. Another issue of maintaining occupancy a certain limit in each zone was addressed by the Matrix VMS crowd management feature. All the entry/exit points were covered with a camera to count number of heads passing through the points. From central control room, using Matrix smart client, security can monitor the total occupancy of an area and instruct the team accordingly. Thus, it provides a common platform to connect multi-brand cameras, secure video evidence at central location and control zonal occupancy, which were the major challenges. Control zone occupancy Why did PISPL choose Matrix? Matrix VMS architecture supports centralised / decentralised monitoring and management Matrix VMS interoperable with most of the reputed brands Possibility of scheduled backup at central location even at lower bandwidth People counting feature to control zone occupancy Benefits: Centralised control and management Ease of use Secure evidence Improve productivity Products: SATATYA SAMAS GE PLATFORM - VMS Platform with 50 camera licenses SATATYA SAMAS CAM20 – 20 camera additional licenses SATATYA SAMAS CROWD - 20 camera additional licenses management cam5
Access control has become a central component for the safety and security strategies of today's schools, and due to the complicated threats and challenges these facilities face, a school's access control technology must be innovative and intelligent enough to ensure comprehensive protection. The education sector is a gateway to the future for young people all over the world. But to assure this passage, schools must guarantee their students safety as well as their education. One such example of Vanderbilt solutions at work in the education sector is at a Study Abroad University in London that hosts students from the USA. Enabling campus security Live and recorded footage can be viewed remotely, and footage can be used in evidence The university wanted a security system to protect their student accommodation; in particular, a keyless system that would grant 24/7 access to its students while also enabling campus security to monitor these activities remotely. Vanderbilt’s ACT365 keeps audit trails of who is in the student accommodation by monitoring and recording fob activity. Additionally, the system produces diagnostic reports on door status and can investigate situations such as door forced, door ajar and break glass activation either locally or remotely. If an incident arises in the student accommodation, ACT365 can link events at doors through video footage so campus security can quickly identify and react. Live and recorded footage can be viewed remotely, and footage can be used in evidence. Real-time list In further protecting students’ safety, campus security can provide pin codes, access fobs, and cards to students. These credentials can be remotely enabled or disabled if required. This can be managed on desktops, laptops tablet, or smartphone device. In the event of a fire or other emergency, ACT365 automatically unlocks all doors allowing students to reach safety. The ACT365 muster report gives security campus a real-time list of all students in the campus The ACT365 muster report gives security campus a real-time list of all students in the campus accommodation building. When students exit their accommodation and swipe out, the muster report automatically updates. If someone is missing, campus security can check cameras and call them directly by clicking on their name in the dashboard. Safeguarding foundations Security in education is a crucial issue. It requires thoughtful attention and procedure while allowing room for agility, adaptability, and dependability moving forward – flagship traits of the Vanderbilt brand. Students want to attain a higher education in a safe and secure environment while enjoying their first step into varied careers. Vanderbilt’s solutions respond to these expectations and enable active safeguarding foundations to be laid.
Kwikset brand of Spectrum Brands, Inc. – Hardware & Home Improvement Division, announces that its SmartCode 888 Deadbolt Lock was chosen to become part of the new Home is Connected smart home system from D.R. Horton, Inc. The inclusion of Kwikset’s SmartCode 888 in the system was based on its value (great functionality at an entry-level price), reliability, and high degree of security. Incorporating the latest Z-Wave 500 chipset, the SmartCode 888 offers keyless entry through a convenient, easy-to-use touchpad. Kwikset’s patented Home Connect technology enables the lock to wirelessly communicate with other devices in the home through a third-party smart home controller, as well as to remotely check the door lock status, lock or unlock the door and receive notifications. Innovative program D.R. Horton’s Home Is Connected system is included in the base price of each new home from the company’s family of brands D.R. Horton’s 'Home Is Connected' system is included in the base price of each new home from the company’s family of brands. The system includes a robust central hub by Qolsys that controls the smart home features, including a home alarm and automation platform by Alarm.com, Honeywell Home thermostat from Resideo, smart switches by Eaton Corporation, video doorbell by SkyBell and hands-free, voice-first experiences with Amazon Alexa. “We are pleased to be part of such an innovative program created by the nation’s largest volume homebuilder,” said Dave Seeman, Director of National Builder Accounts, Kwikset and Baldwin, Spectrum Brands, Inc. – Hardware & Home Improvement Division. Convenience of keyless entry “We are confident that buyers of D.R. Horton homes will not only appreciate the security and convenience of keyless entry that our SmartCode 888 provides, but also the endless benefits of whole home automation. To be a part of a system that includes such well-known, reputable brands indicates to us the high level of trust D.R. Horton puts in our products.” Brad Conlon, Vice President of National Accounts for D.R. Horton, said, “We are pleased to work with Kwikset to provide this essential component to D.R. Horton’s new Home is Connected smart home system. We know our customers will appreciate the peace of mind that comes from Kwikset’s SmartCode 888 lock and the Home is Connected system overall.”
Round table discussion
ISC West 2019 is in the industry’s rear-view mirror, and what a show it was! The busy three days in April offered a preview of exciting technologies and industry trends for the coming year. We asked this week’s Expert Panel Roundtable: What was the big news at ISC West 2019?
The new year 2019 is brimming with possibilities for the physical security industry, but will those possibilities prove to be good news or bad news for our market? Inevitably, it will be a combination of good and bad, but how much good and how bad? We wanted to check the temperature of the industry as it relates to expectations for the new year, so we asked this week’s Expert Panel Roundtable: How optimistic is your outlook for the physical security industry in 2019? Why?
Employee turnover is a problem for many companies, especially among younger employees who have not developed the philosophy of employer loyalty that was common in previous generations. Nowadays, changing jobs is the norm. The idea of spending decades working for a single employer seems almost quaint in today’s economy. However, excessive employee turnover can be expensive for employers, who are looking for ways to keep their brightest and best employees happily toiling away as long as possible. We asked this week’s Expert Panel Roundtable: How can the physical security market promote better employee retention in a competitive employment environment?