Johnson Controls has entered into an agreement with CBRE, World Resources Institute (WRI) and Lawrence Berkeley National Laboratory (Berkeley Lab) to test and deploy an open-source, web-based energy analysis tool to identify energy efficient retrofit opportunities in commercial buildings. The initiative is part of the Johnson Controls and CBRE Innovation Lab, which was established three years ago to evaluate, connect and leverage products, services and energy data to create value for occupiers...
With the coming of a New Year, we know these things to be certain: death, taxes, and… security breaches. No doubt, some of you are making personal resolutions to improve your physical and financial health. But what about your organisation’s web and mobile application security? Any set of New Year’s resolutions is incomplete without plans for protecting some of the most important customer touch points you have — web and mobile apps. Every year, data breaches grow in scop...
In the age of massive data breaches, phishing attacks and password hacks, user credentials are increasingly unsafe. So how can organisations secure accounts without making life more difficult for users? Marc Vanmaele, CEO of TrustBuilder, explains. User credentials give us a sense of security. Users select their password, it's personal and memorable to them, and it's likely that it includes special characters and numbers for added security. Sadly, this sense is most likely false. If it's anythi...
IHS Markit projects that the market for physical electronic access control solutions has grown to over $5.2 billion in 2018. The market has experienced stable and predictable growth rates that have hovered around 6 percent over the past several years. Electronic locks remain both the largest and the fastest growing product type in access control, representing nearly 40% of the global market size for all access control equipment. Impact of technological developments While market growth rates ha...
2018 was a good year for integrators and manufacturers across the board. The economy has been strong which manifested itself in many ways but in particular construction was booming. This was very good for the security industry, especially those integrators and manufacturers who provide services and products in the commercial space. Two of the most unexpected things that impacted the market, and will continue to impact it into 2019, are the trade war and the rapid rise of interest rates. I have...
Elizabeth France CBE, Security Industry Authority Chair, announces the appointment of Ian Todd as SIA Chief Executive. Ian succeeds Dave Humphries who has been interim CEO since the departure of former SIA CEO Alan Clamp at the end of October. Ian will join the SIA on 25 February 2019. Ian will be joining the SIA from the Independent Office for Police Conduct (IOPC) where he is currently Deputy Director General. This builds on a number of board level roles in professional regulation, including...
This Christmas the risk to retailers’ margins from theft is greater than ever before, according to the Lodgic Intelligence Centre. The escalated threat results from three factors: increased activity by organised criminal gangs; reduced security staffing resulting from the hike in the minimum wage; and a decline in the response to shoplifting by the police - who may be unwilling to respond to the theft of items worth less than £200. Operating nationally Close to 80 percent of retail losses from crime result from ORC (Organised Retail Crime), committed by some 140 criminal gangs currently operating nationally, according to analysis at Lodgic, which is operated by security consultants Lodge Service. Shop staff are often distracted and many of the temporary personnel hired for the season are often poorly trained in detecting Gangs feel they can operate almost with impunity at Christmas. Their activities are hidden by large crowds in busy stores and shopping centres. Shop staff are often distracted and many of the temporary personnel hired for the season are often poorly trained in detecting and preventing the threat from shoplifters. But few retailers are aware of the scale of the problem from ORC. Often this is because seemingly small, isolated incidents are in fact related. Suspect transactions Criminals keep coming back to what they see as a soft target - and then heading off to another branch, perhaps in another city, to avoid detection. To counter gang activity, analysts at Lodgic intelligence centre are using data mining systems, working with a retailer’s on site and headquarter teams to investigate losses and track patterns of criminal behaviour. They can then link incidents to identified thieves, who usually have a string of aliases. The analysts look back at all suspect transactions to check names, addresses, dates, card details, locations, and other statistics. This data is used together with national crime reports, whistleblower and other sources, so they can anticipate where the criminal gangs are most likely to strike next. Unmanned checkouts The Lodgic intelligence centre then deploys store detectives on a daily basis to anticipate and stop crimes. Teams are trained to work undercover to identify criminals and undermine each threat to a store, shopping centre or logistics chain and then initiate a police arrest. Unmanned self-service checkouts are a recipe for shoppers to help themselves - according to research at Lodgic Britons are stealing £3.2 billion worth of goods from self-service tills each year. Unmanned self-service checkouts are a recipe for shoppers to help themselves - according to research at Lodgic. Almost 25 percent of people sampled in one survey admitted to stealing at least one item without paying. Another study shows theft from unmanned checkouts has more than doubled in the past four years. Detecting scan-avoidance Significantly, 40 percent of those who admitted to stealing said the reason was that they knew they could get away with it. With domestic budgets squeezed this Christmas, there is a sharp increase in incidents. The technology for detecting scan-avoidance is getting the full attention of the total loss community. This includes systems like Transpeye, that links transaction data with video and other systems, so that managers on site or located remotely get automatic alerts, supported by filmed evidence, when an ‘exception’ occurs. But current technology still might not be enough to protect the retailer facing this type of threat this Christmas. Costs of protection Problems include monitoring a transaction to see if a low value item is scanned but a higher priced product is bagged and taken from the store. Surveillance and analysis at the point of sale to confirm a physical match is a particular challenge. Any protection has to be proportionate. Losses must be measured against the costs of protection, including having more staff on the premises to either serve customers or observe. This is a key issue in 2018 and beyond with the increase in the minimum wage and other inflationary wage costs. A further strategy to consider is to train customers to stay honest, according to Lodgic. Fraudulent activity Clearly when people believe that they are not observed and unlikely to be stopped and questioned then the likelihood of theft increases Clearly when people believe that they are not observed and unlikely to be stopped and questioned then the likelihood of theft increases. A single incident of theft can develop into a habit for an otherwise honest customer. Strategies can include managing live transactions remotely, with supervisors monitoring and looking for patterns of behaviour that indicate fraudulent activity at the point of sale. Already with Transpeye software there is the capability to do this, with internet connection of video and data to the Lodgic intelligence centre. Measures might also feature further changes to store layouts and use of a range of behavioural cues and signals to increase the customer’s sense of being observed. This remedy might not be in time for Christmas this year, but perhaps it should be in a New Year’s wish list.
Global cybersecurity firm, GRA Quantum announces the launch of its Security Operations Center and Managed Security Services offering. Over the last 24 months, GRA Quantum has successfully partnered with clients in special requests to support managed security services functions. Offering these stand-alone services through an onsite Security Operations Center is new to the organisation. 24/7 cybersecurity monitoring Earlier this year we built a state-of-the-art Security Operations Center" According to GRA Quantum’s President Tom Boyden, “Earlier this year we built a state-of-the-art Security Operations Center in response to growing requests from our clients to provide day-to-day 24/7 cybersecurity monitoring, alerting, and incident handling. Our clients want to strengthen their security stance while transferring the daily burden of security functions to a team of experts. And our tailored Managed Security Services offering is designed to do just that.” Jennifer Greulich joined the team to lead the Security Operations Center as the Director of Managed Security Services. She brings a passion for keeping high-risk organisations secure, with over 13 years of experience in IT and cybersecurity. Greulich shares, “I’m excited to be part of the GRA Quantum team. We’re offering a unique program with a technology-agnostic approach that will allow us to adopt the best-in-class-technology for our Security Operations Center and our clients, including Security Information and Event Management (SIEM) and Managed Detection Response and Remediation (MDR) capabilities.” In conjunction with the launch of the Managed Security Services Offering, GRA Quantum experts will be conducting complimentary security assessments for interested parties.
Ping Identity, the provider of Identity Defined Security, announced the public preview of PingOne for Customers. The cloud-based Identity as a Service (IDaaS) offering is built for the developer community and provides API-based identity services for customer-facing applications. It can help large enterprises launch apps faster, replace custom identity services that are difficult to maintain, and facilitate the transition from on-premises deployments to cloud-hosted services. By making it easy to securely authenticate end users, PingOne for Customers frees up developers’ time to focus on delivering business value faster. PingOne for Customers is designed to make it faster and easier to embed registration, login, profile management, multi-factor authentication (MFA) and other cloud-based identity services directly into customer-facing applications. The solution offers developer-friendly APIs, extensive documentation, and a dedicated community to help ensure ease of use as developer teams get up and running. PingOne for Customers includes broad support for identity standards such as OAuth, OpenID Connect, and SAML Support for identity standards Organisations are embarking on a broader range of cloud-first digital business initiatives yet struggle with the integration and support of new cloud and SaaS offerings with their existing identity infrastructures. PingOne for Customers addresses these needs and includes broad support for identity standards such as OAuth, OpenID Connect, and SAML. It also offers hybrid IT capabilities, delegated administration, and addresses other enterprise requirements at the onset to provide diverse implementation and deployment options. Integrations across the broader Ping Intelligent Identity Platform will help current enterprise customers maintain a seamless path to the Cloud. Integrating identity and access management services “The developer community wants to build applications and just leverage a service for securing login and registration, versus creating the capabilities themselves in their app,” said Steve Shoaff, chief product officer, Ping Identity. Speed time to market by leveraging the APIs in PingOne for Customers to embed identity services directly into an application “PingOne for Customers saves time and valuable resources by greatly simplifying how developers integrate identity and access management services into their application development process. By providing easy to integrate identity services, developers can focus on other high-value work and their enterprise customers can rest assured their applications are secure.” Capabilities and benefits of PingOne PingOne for Customers provides the following additional capabilities and benefits: Flexible application integration: Speed time to market by leveraging the APIs in PingOne for Customers to embed identity services directly into an application. Tenant-in-tenant architecture: Create multiple development, staging and production environments for apps to support DevOps, agile development and delegated administration. Secure and reliable CIAM platform in the cloud: With support for identity standards (OAuth, OpenID Connect, and SAML), a cloud-based MFA solution, a secure place to store users in the cloud, centralised policies and authentication flows, and much more. IDaaS to on-premises: Connect with existing on-premises infrastructure to provide access management, single sign-on, and data synchronisation across hybrid IT environments. According to Forrester Research, "The IDaaS model provides a much faster deployment model by eliminating the need for security and risk pros to purchase and deploy." PingOne for Customers is now available for public preview. Stop by the Ping Identity booth #324 at the Gartner IAM Summit taking place in Las Vegas this week to learn more about the offering.
Security-Net, Inc., a global provider of security system services, is celebrating its 25th Anniversary this year, a testament to the strength of the organisation that today brings together the best independent security systems integrators to collaborate on enterprise-level projects, technology acumen and business practices. Security systems integrators group Since its founding in 1993, Security-Net has been recognised as the top group of security systems integrators within the industry Since its founding in 1993, Security-Net has been recognised as the top group of security systems integrators within the industry. Its members are regularly included in the SDM 100 Top Systems Integrators list, an annual listing of the top security systems integrators in North America, and the Security Systems News 20 Under 40, an annual award that recognises the top up and coming security systems integrators. “The idea for Security-Net originated during a manufacturer’s award trip when several security systems integrators expressed a desire to discuss common problems and business best practices with industry peers,” said Bill Savage, President of Security Control Systems of Houston and one of the four original founders of Security-Net. “A year later we had an organisation formed.” Security-Net project management platform Over the past 25 years, Security-Net has evolved into an organisation that now collaborates on national projects, helps its members stay up to date on the latest technology issues and trends, and provides sales and project management training to its members. The group has also launched its own project management platform. “We’re proud of how Security-Net has grown dynamically over the years,” said J. Matthew Ladd, a member of the Security-Net Board of Directors. “Within the past 10 years we’ve added numerous sub-committees, including Tech-Net, Ops-Net and Sales-Net, and provided member companies with access to programs to strengthen their sales and project management skills.” Global security services Today, Security-Net members regularly collaborate with other member companies on projects that expand beyond their geographic areas of business, providing customers with global security services through its network of security systems integrators. Security-Net’s membership based currently includes 21 members a combined 50 offices in North American, Brazil, the Dominican Republic, the United Kingdom and Europe.
telent Technology Services Ltd (telent) has announced that it has been awarded a multi-million-pound contract to test the Emergency Services Network (ESN) for the Home Office as it transitions to 4G based communications. The win will see telent deliver the ESN Assure service and follows an announcement from the Home Office in September for a ‘new strategic direction’ for ESN. It aims to save £200 million in public money per year by fully replacing the current radio-based network with a mobile 4G network. Full testing of the 4G commercial network The telent contract for ESN Assure includes the full testing of the 4G commercial network from all the mobile network providers for the emergency servicesThe new approach will mean emergency service users including police, fire and ambulance services can use data services over the network from as early as next year, with voice capabilities following soon after. The move aims to transform the emergency services way of working, especially in remote areas and at critical times when faced with network congestion, giving them priority over commercial users. The telent contract for ESN Assure includes the full testing of the 4G commercial network from all the mobile network providers for the emergency services. telent will also handle up to 150 individual user accounts and 50 simultaneous user logins for access to all software analysis of testing, with the possibility to develop the application to allow for more capabilities once ESN is made available. Better data quality for emergency services “We’re thrilled to be involved in this new direction for ESN and help to provide the emergency services with far better data quality,” said Barry Zielinski, General Manager Public Safety & Defence at telent. “As one of the most critical communications networks in the UK, it’s crucial that officers can communicate in real-time. Our testing and service offering is second to none, with our support offices available 24/7/365.” The contract will also include drive and walk test services for the ESN and 4G commercial networks; the provision of a helpdesk to support and maintain all components of the solution; a training service and full reporting on all tests carried out. Hosting service, drive and walk test results telent will provide a hosting service of the server, drive test and walk test results in a fully secure, PSN accredited environment In addition to the contract requirements, telent will provide a hosting service of the server, drive test and walk test results in a fully secure, PSN accredited environment, within its own UK based private cloud. Zielinski continued: “The Home Office recognising the quality of our testing services is a brilliant achievement for us. This ambitious project will change the way that emergency services communicate and ensures that they are rightly prioritised. "It reflects our credibility in the industry and delivery capabilities, putting us at the heart of the ESN. We can’t wait to see the transformation.”
Shaun Kennedy has been appointed as the new Country President and Managing Director of Securitas UK and will assume responsibility at some point in early 2019. Shaun will take over from current Country President, Brian Riis Nielsen, who having successfully led the transformation of Securitas UK, will move on to a new senior management position in Securitas Group. Shaun is an experienced leader with a proven track record in the security industry. After leaving the British Army in 1997 Shaun joined Chubb Security, where he spent 15 years, until it was acquired by Securitas in 2011. Taking up new responsibilities Since 2011, Shaun has held several senior management positions including interim Country President UK and more recently Director of Specialist Protective Services. Shaun has also been responsible for the successful implementation of Securitas’ Fire & Safety strategy across Europe. By blending people, technology and knowledge, Securitas is at the forefront of this innovative change" Shaun will commence the transition to his new role from 1 January 2019, working closely with Brian throughout the first half of 2019. During this period Shaun will continue to oversee his existing areas of responsibilities including Fire & Safety. Living Wage Foundation Commenting on his appointment, Shaun Kennedy said “Having spent over 20 years working in the security industry, I feel privileged to be taking over responsibility of the UK business at such an exciting time. The industry is going through an exciting period of transformation, moving from reactive to intelligent, predictive security. By blending people, technology and knowledge, Securitas is at the forefront of this innovative change.” Brian Riis Nielsen commented “I am extremely proud of how we have transformed Securitas UK over the past five years. We can offer real value through our six protective services, and we are leading the industry in our work with the Living Wage Foundation to bring an end to low pay in the sector. Under Shaun’s strong leadership and with a continued focus on Vision 2020 and absolute attention on customer and operational excellence, Securitas UK will continue to go from strength to strength, as we continue to establish ourselves as a trusted security advisor, offering intelligent predictive security to our customers.”
Last week, the Schedule 84 Suppliers Research Panel participated in reviewing the 2018 contracting year with the GSA Schedule 84 leadership team. Our panel group consists of experienced contractors and consultants meeting for a monthly conference call. Schedule 84 is the GSA Schedules Contract for Total Solutions for Law Enforcement, Security, Facilities Management, Fire and Rescue. Our opinions are part of a research programme to provide valuable feedback to the GSA Schedule 84 programme and on to the GSA central office. The director of GSA Region 7 Schedules Program, the Schedule 84 Branch Chief and the Category Manager Subject Matter Expert who manages our suppliers' panel gave us their full attention as we discussed the successes of the programme, hot topics, problems and the future. We determined 2018 under the Schedule 84 team to be a year of innovative thoughts, cooperative effort and renewed enthusiasm Innovative review team We determined 2018 under the Schedule 84 team to be a year of innovative thoughts, cooperative effort, renewed enthusiasm and productive changes building upon the successes of 2017. There was high praise for the accessibility to the Schedule 84 staff. Their consistent quick response to questions and concerns, thinking outside the box and supporting the programme by partnering with their contractors was much appreciated. There has been a renewed spirit of partnering to cooperatively bring the best to agency customers. It seems to be working as per the Centre Director sales are growing for GSA Schedule 84. Advocating for the security industry In my experience, business development starts with the Administrator from Region 7 in Ft. Worth, TX. As the annual Schedule 84 Industry Day at the SSAC begins he is shaking every hand and passing out his cards looking folks right in the eye asking, “how can I help you?” They have the best practices and most organised paperwork. The SSAC director has chosen well in her staff and is hands-on in every endeavour to direct things along when challenges occur or to improve the programme. The new 84 Branch Chief is knowledgeable, innovative, tireless and has been heavily involved in advocating for the security industry It continues with the centre’s CASE Manager encouraging the contractors at events, visiting agency customers and promoting the GSA Schedules Program by helping coordinate the partnering. The new 84 Branch Chief is knowledgeable, innovative, tireless and has been heavily involved in advocating for the security industry for adding new technology, meeting with industry associations, understanding the complexity and challenges of Homeland Security Presidential Directive 12 (HSPD12) and advocating for the purchasing Physical Access Control Systems (PACS) utilising the appropriate standards and the GSA Program among other innovations. As far as the supplier panel, we gave our GSA Schedule 84 team and leaders high praise for 2018. GSA also added new categories or SINs for clearly identifying Physical Access Control Products that appear on GSA’s Approved Product List Changes in the GSA programme Some changes this year in certain GSA programmes included the creation of a new category of products/services Special Item Number (SIN) for Order Level Materials (OLM) developed to assist with solution procurements. This new SIN was added to Schedules 03FAC, 56, 70, 71, 00Corp, 738X and 84. Under Schedule 84 it is SIN 84-500. GSA Schedule 84 consolidated many Special Items Numbers (SINs) to make finding products and services less complex Essentially this SIN allows agencies procuring under the aforementioned GSA Schedules’ programmes to purchase and the contractor to add items and services not known prior to the task as a Contract Line Item Number (CLIN) not to exceed 33% of the order. For more information and FAQs on OLMs go to www.gsa.gov/olm. This is not to take the place of “Open Market” items for adding products only that are not listed on a company’s GSA Contract. Physical access control products Previously, GSA Schedule 84 consolidated many Special Items Numbers (SINs) to make finding products and services less complex for the agencies. GSA also added new categories or SINs for clearly identifying Physical Access Control Products that appear on GSA’s Approved Product List according to the standards created under FIPS201. These products appear under SIN 246 35-7 after being tested and approved by GSA. To be qualified to install these products under the GSA Program at least one individual from the GSA Contractor company must complete the class and be CSEIP certified before applying for labour SIN 246 60-5. Additionally, the company must demonstrate certain qualifications and have past performance for this type of work. The Security Technology Alliance offers the training class and certification. Certified individuals and approved products are listed at www.idmanagement.gov. Companies listed with SIN 246-35 7 and SIN 246-60 5 may be found by searching at www.gsaelibrary.gsa.gov. Updates to guidance for procurement Updates to guidance for procurement of PACS will continue to be posted to the GSA PACS Ordering Guide Updates to guidance for procurement of PACS will continue to be posted to the GSA PACS Ordering Guide. The ordering guide posted at www.gsa.gov/firesecurity is a valuable support tool created to assist agencies with understanding the requirements of FIPS201 and procuring a PACS. The guide includes relevant regulations, FAQs, sample systems designs, sample statements of work, a list of key points of contract for additional help and questions. In partnership with GSA and guided by the GSA Ombudsman group, the Security Industry Association and the Security Technology Alliance members and their contractor companies participated in a GSA Reverse Industry PACS Training Day on September 17, 2018. We presented from an industry perspective important fact on PACS system requirements, procurement planning, providing information on resources and further educating with panel discussions, individual presentations and amusing skits to over 300 Government agency staff and acquisition specialists. You can find some of the unedited recording of the PACS Reverse Industry Day Training on YouTube. Some changes included the creation of a new category of products/services Special Item Number (SIN) for Order Level Materials (OLM) GSA Schedules Program A hot topic about the GSA programme for 2018 was also an issue for the prior year. The GSA Schedules Program is a streamlined contracting vehicle incorporating specific Federal Acquisition Regulations for more efficiently purchasing commercial items. Companies may apply per a continuous open season for a 5-year contract with three 5-year options to renew. Contractors are vetted for past performance, corporate experience and financial capability. Products and services are considered for offering to Federal, State and Local customers (for Schedule 84) with pricing that is determined to be fair and reasonable through negotiations with GSA. To make the determination for fair and reasonable pricing GSA carefully reviews the commercial practices of the contractor To make the determination for fair and reasonable pricing GSA carefully reviews the commercial practices of the contractor as well as the competition of identical or similar item pricing. The most vocal complaint of concern from the contractors was regarding the consideration of competitor contractors offering identical items with out-of-date pricing or holding a Letter of Supply not authorised by the manufacturer. GSA pricing tool Since the GSA utilises a pricing tool to determine if the pricing offered is competitive, a rogue competitor can cause a pricing action to possibly be rejected due to out of date information even as the manufacturer offers an update of the product. This is an issue on all GSA Contracts that the supplier panel hopes will be reconsidered by GSA policymakers at the central office. Most of us believe the Letters of Supply should only be issued by the manufacturer or with documented specific permission of the manufacturer to a reseller. Manufacturers may want to have a better understanding of the Letter of Supply, how it is considered by GSA and more carefully choose their Government partners for experience and compliance. Another challenge for the security community is regarding the lack of accessibility of participating dealers to GSA eBuy Overcoming challenges for the security community Contractors may only see RFQs which are posted under the Special items Number(s) that were awarded to their GSA Contract Another challenge for the security community is regarding the lack of accessibility of participating dealers to GSA eBuy. GSA eBuy is an online Request for Quotation (RFQ) programme that is for GSA Contract holders only. Agencies will post their requirements by Special Item Number for at a minimum 48 hours. Contractors may only see RFQs which are posted under the Special items Number(s) that were awarded to their GSA Contract. GSA Participating Dealers may take orders on behalf of a manufacturer if they are authorised under the manufacturer’s GSA Contract. They may also have an online PO Portal to receive orders. But they have no access to GSA eBuy to response to RFQs. Usually, under these arrangements, the manufacturers do not respond directly, so there is a problem using GSA eBuy for opportunities as their GSA Participating Dealers have no access to respond. GSA Schedule 84 leadership In some instances, a contracting officer may allow an emailed quotation. However, with the use of the electronic ordering system, this has become a common problem we hope to bring to the attention of policymakers. Some changes to the programmes may make the presentation of documentation more effective going forwardThe GSA Schedule 84 leadership has been helpful to explain the challenges to the agencies to try and resolve such issues. So, what’s up for 2019? GSA modernisation is coming. There will be improvements to their tools and more consolidations of SINs and more. There have been discussions of a revival of the GSA Expo. The Expo offered training for contracting staff both Government and private industry. Valuable tools for vendor training Equally important is the networking, meetings and the exhibits of the contractors. Expos have been discontinued since 2012 but smaller events have been growing as well as online webinar training. Webinars are valuable tools for GSA and vendor training, but they do not take the place of being able to meet your customers face-to-face. GSA online eOffer and eMod programme have made processing actions more efficient. Some changes to the programmes may make the presentation of documentation more effective going forward. The GSA online website for viewing the items on the GSA Contract and for purchasing items, GSA Advantage could definitely use an update as it has been basically the same for 20 years. Keep an eye on GSA Interact for the latest happenings with GSA.
In 1973, a brilliant economist named E.F. Schumacher wrote a seminal book titled ‘Small Is Beautiful:’ taking an opposing stance to the emergence of globalisation and “bigger is better” industrialism. He described the advantages of smaller companies and smaller scales of production, highlighting the benefits of building our economies around the needs of communities, not corporations. In almost every industry or market that exists in the world today, you're likely to find a difference in size between companies. Whether it’s a global retail chain versus a small family-owned store, a corporate restaurant chain versus a mom-and-pop diner or a small bed and breakfast versus a large hotel chain — each side of the coin presents unique characteristics and advantages in a number of areas. Disparity in physical security industry Customers are drawn to products and services from large enterprises as the big names typically imply stability This disparity very clearly exists in the physical security industry, and differences in the sizes of product manufacturers and service providers could have important implications for the quality and type of the products and services offered. All too often, customers are drawn to products and services from large enterprises, as the big names typically imply stability, extensive product offerings and global reach. And that's not to say that these considerations are unwarranted; one could argue that larger companies have more resources for product development and likely possess the combined expertise and experience to provide a wide range of products and services. But the value that a company’s products and services can bring isn’t necessarily directly related to or dependent on its size. In an age where the common wisdom is to scale up to be more efficient and profitable, it’s interesting to pause and think about some of the possible advantages of small- and medium-sized businesses (SMBs). Typically, “small” companies are defined as those with less than 100 employees and “medium” with less than 500. Providing social mobility Schumacher argued that smaller companies are important engines of economic growth. Indeed, according to the Organisation for Economic Cooperation and Development (OECD), a group of 36 member countries that promotes policies for economic and social well-being, SMBs account for 60 to 70 percent of jobs in most OECD countries. Importantly, SMBs provide resilience in that there are often large economic and social impacts when big companies fail. Smaller companies are better for regional economies in general, as earnings stay more local compared to big businesses, which in turn generates additional economic activity. SMBs are also better at providing social mobility for disadvantaged groups by giving them opportunities and enabling them to realise their potential. Smaller companies are often more innovative, bringing to the market novel technologies and solutions such as Cloud, analytics, AI, and IoT New companies introduce new technologies There's no denying the role of start-ups when it comes to innovation. In the security industry, many new technologies (e.g. Cloud, analytics, AI, IoT) are first brought to the market by newer companies. In general, smaller companies’ products and services often have to be as good or better than others to be competitive in the marketplace. They are therefore often more innovative, bringing to the market novel technologies and solutions. And these companies are also more willing to try out other new B2B solutions, while larger companies tend to be more risk-averse. Customer service Aside from the quality of products and services, arguably one of the most important components of a security company’s success is its ability to interact with and provide customers the support that they deserve. Smaller companies are able to excel and stand out to their customers in a number of ways: Customer service. Customers’ perceptions of a product’s quality are influenced by the quality of support, and smaller manufacturers often possess a strong, motivated customer service team that can be relatively more responsive to customers of all sizes, not just the large ones. A superior level of support generally translates into high marks on customer satisfaction, since customers’ issues with products can be resolved promptly. Flexibility. SMBs have a greater capacity to detect and satisfy small market niches. While large companies generally create products and services for large markets, smaller companies deal more directly with their customers, enabling them to meet their needs and offer customised products and services. And this translates to adaptability, as SMBs become responsive to new market trends. By having a pulse on the market, smaller companies have much more flexibility in their supply chain and can adjust much faster in response to changing demand. Decision-making. Smaller companies are much more agile in decision-making, while larger enterprises often suffer from complex, tedious and lengthy decision-making processes. Communication is easier throughout SMBs, as smaller teams enable new ideas to flow and can solve problems faster. Job satisfaction Employees working for SMBs connect more directly with the company's goals and objectives, which in turn increases motivation and job satisfaction Employees working for SMBs connect more directly with the company's goals and objectives, which in turn increases motivation and job satisfaction. SMBs are also generally more connected to local communities and participation in community activities leads to a greater sense of purpose. Additionally, SMBs have a much smaller impact on the environment, which is increasingly becoming an important consideration for today’s employees and customers. Though Schumacher's book takes a much deeper dive into the large global effects of scale on people and profitability, the general impact of a company’s size on its products and services is clear. It’s important for all players in the security industry to remember that the commitment and dedication to product quality can be found in businesses of all sizes. Ensuring safety of people, property and assets Large manufacturers may catch your eye, but small business shouldn’t be forgotten, as they can offer end users a robust set of attributes and benefits. While all security companies are aiming to achieve a common goal of providing safety for people, property and assets, smaller businesses can provide extensive value when it comes to driving the economy, innovating in the industry, providing quality employment and offering superior customer service.
Facial recognition has a long history dating back to the 1800s. To track down criminals, such as infamous bandits Jesse Woodson James and Billy the Kid, law enforcement would place “Wanted Alive or Dead” posters advertising bounties and soliciting public cooperation to help locate and even apprehend the alleged criminals. In addition to the bounty, these posters would include a photo and brief description of the crime, which would then be circulated to law enforcement agencies around the country and displayed in every US Post Office to speed up apprehension. Facial recognition Advancements in artificial intelligence and biometric technology have led to the widespread use of computerised facial recognition Today, technology such as social media, television and other more specialised communication networks play a more influential role in the recognition process. Advancements in artificial intelligence and biometric technology, including the development of Machine Learning capabilities, have led to increased accuracy, accessibility and the widespread use of computerised facial recognition. The significance of this means that facial recognition can occur on an even larger scale and in more challenging environments. This article will explore key milestones and technological advances that have resulted in the modern incarnation of facial recognition, before discussing the capabilities of cutting-edge “one-to-many” technology which is increasingly being used by counter-terror defence, police and security forces around the world. Technology inception and developments The technology was able to match 40 faces an hour, which was considered very impressive at the time The 1960s marked the start of computerised facial recognition, when Woodrow Wilson (Woody) Bledsoe developed a way to classify faces using gridlines. Bledsoe’s facial recognition still required a large amount of human involvement because a person had to extract the co-ordinates of the face’s features from a photograph and enter this information into a computer. The technology was able to match 40 faces an hour (each face took approximately 90 seconds to be matched) which was considered very impressive at the time. By the end of the 1960s, facial recognition had seen further development at the Stanford Research Institute where the technology proved to outperform humans in terms of accuracy of recognition (humans are notoriously bad at recognising people they don’t know). By the end of the century, the leading player in the field was a solution that came out of the University of Bochum in Germany – and the accuracy of this technology was such that it was even sold on to bank and airport customers. From this stage on, the facial recognition market began to blossom, with error rates of automatic facial recognition systems decreasing by a factor of 272 from 1993 to 2010 according to US Government-sponsored evaluations. The aim for facial technology is to achieve successful and accurate recognition on commonly available hardware like live CCTV feeds and standard computing hardware Modern usage of facial recognition Fast-forward to the modern day and facial recognition has become a familiar technology when using applications such as the iPhone X’s Face ID capability or MasterCard Identity Check, passport e-gates at airports and other security and access control points. These solutions implement a consensual form of identity verification, as the user has a vested interest in being identified. This is a “one-to-one” facial recognition event, one person in front of the camera being compared to one identity either on a passport or the app. In these scenarios, the hardware is specifically developed for the application at hand, therefore technically much easier to accomplish. Facial recognition can now be used in a variety of governmental and commercial environments The safety and security world brings a much more complex problem to solve – how to pick out a face in a moving and changing environment and compare it to several faces of interest. “One-to-many” facial recognition is a much harder problem to solve. It’s even more challenging when the aim is to achieve successful and accurate recognition on commonly available hardware like live CCTV feeds and standard computing hardware. And unlike in the 1960’s where identifying a face every 90 seconds was acceptable; the safety and security market requires near instant feedback on who a person matched against a watchlist is. Security and safety applications The idea behind all facial recognition technologies is broadly the same: you start with an image of a person’s face (ideally a high quality one, although machine learning means that to a point we can now even use video without reducing accuracy). A fully front facing image is best, think a passport photo, but machine learning and new software has made this more flexible. An algorithm converts this image into a numeric template, which cannot be converted back to an image and so represents a secure one way system. Every numeric template is different, even if it started out as an image of the same person, although templates from the same person are more similar than templates from different people. The accuracy of facial recognition continues to increase alongside deployments in more challenging and complex environments What happens next sounds simple although the technology is extremely complex: templates of people’s faces are taken in real time and compared to those in the database. The technology identifies individuals by matching the numeric template of their face with all the templates saved in a database in a matter of seconds or milliseconds. To put this into perspective, imagine you are at the turnstiles of a busy train station looking for a person on the run. Today’s facial recognition technology would be able to identify that person should they pass in view of a CCTV camera, as well as notify the police of any additional persons of interest, whether they are a known terrorist or missing vulnerable person on an entirely separate watch list. Because of technical progression, facial recognition can now be used in a variety of governmental and commercial environments, from identifying barred hooligans attempting entry at a football stadium or helping self-excluded gamblers at casino to overcome addiction. Real-time assessments The latest evolution of facial recognition pits the technology against an even more challenging application – directly matching individuals from body worn cameras for real time recognition for police officers on the beat. This capability equips first responders with the ability to detect a person from a photo and verify their identity with assurance. The broader implication for this means that every interaction, such as stop and search or arrest, can be supported by real-time facial recognition which will see cases of mistaken identity driven down on the streets. First responders can now for the first time be deployed and furnished with the ability to identify wider groups of people of interest with a degree of accuracy that previously relied only on the fallible human memory. As the accuracy of the technology continues to increase alongside deployments in more challenging and complex environments, its ability to support government initiatives and law enforcement means the debate about the lawful and appropriate use of facial recognition must be addressed. Facial recognition should not be everywhere looking for everyone, but when used properly it has the potential to improve public safety and we should make the most of its potential.
GSX 2018 is both a new event for the security industry and the continuation of a 63-year tradition. Global Security Exchange (GSX) is the new branding for ASIS International’s annual seminar and exhibits, which have been held since 1955. In recent years, the ASIS event has joined forces with other organisations to expand its scope and to appeal to a broader audience. Partners include ISSA (Information Systems Security Association) and Infragard, a public-private partnership between U.S. businesses and the Federal Bureau of Investigation (FBI). The expansion is continuing this year with the addition of 30 supporting organisations representing industry verticals and reflecting ASIS’s intent to unite the full spectrum of security. Improving the state of cyber security Held September 23-27 at the Las Vegas convention Center, GSX 2018 seeks to attract more than 20,000 operational and cyber security professionals and 550 exhibitors. The Cyber Security Summit will co-locate with GSX, offering cyber security programming at a time when it is needed the most Other elements will further expand the 2018 event’s scope. The Cyber Security Summit will co-locate with GSX, offering cyber security programming at a time when it is needed the most. Top government, industry and academic thought leaders will engage in a dialogue to improve the state of cyber security. The 2018 Security Cares Program will address school violence prevention and response in a free education program. Topics will include pre-violence indicators, target hardening, and best practices to involve the entire community of school administrators, law enforcement, security professionals and mental health providers. Experts to deliver keynote speeches Keynote speakers including CNN host Fareed Zakaria will bestow celebrity appeal. Air Force Major General Bradley D. Spacy will share details about the new AFWERX innovation and tech hub in Las Vegas and how the U.S. Air Force is collaborating with the private sector to bring new security product ideas to market. Spacy’s keynote on Sept. 26 will kick off Military and Law Enforcement Appreciation Day. Also, K.T. McFarland, former Trump Administration Deputy National Security Advisor, will share an insider’s perspective on critical foreign policy and defence industries. Attendees to ASIS International’s annual gathering typically list networking and education as big benefits of the event. Historically, the trade show aspect has existed separately from the educational program, and foot traffic to the exhibits has sometimes suffered from the competition. Beginning last year, and continuing in 2018, ASIS International has pursued innovative approaches to integrate the trade show more closely into the overall attendee experience. “The integration of programming and exhibits is truly seamless,” says one observer of the new approach. Held Sept. 23-27 at the Las Vegas convention Center, GSX 2018 seeks to attract more than 20,000 operational and cyber security professionals and 550 exhibitors X Learning Theatres GSX has sought to transform the exhibit hall into a ‘learning lab environment’ that features thousands of security products, technologies and service solutions (provided by the exhibitors), in addition to ‘immersive learning opportunities to connect the current and emerging threat landscape with solutions available in the marketplace’. There are several ‘X Learning Theatres’, including one (‘X-Stage’) focussed on leading-edge technologies such as blockchain, cryptocurrencies, AI, drones, and robotics. There is also an ‘Xcelerated Exchange Stage’ to facilitate discussions among security practitioners and solution providers. The ‘Xperience Stage’ showcases case studies and best practices. Also attracting more attendees to the Exhibit Hall will be ‘Career HQ’, a free career fair and enhanced career centre. ‘D3 Xperience’ (Drones, Droids Defence) will focus on unmanned systems with education and demos. The ‘Innovative Product Awards (IPAs) Showcase’ will highlight winners of an awards program. Focussing on security practices GSX is not as much about sales leads as about making connections and contributing to a larger conversation about how to protect people, facilities and assets ASIS International (now GSX 2018) is often compared to ISC West, the U.S. industry’s largest show held in Las Vegas in the spring. GSX 2018 this year may face even more scrutiny based on the changes, rebranding, and location (also in Las Vegas). However, GSX is a completely different show than ISC West, which focuses on the business of security. In contrast, GSX is much more about the practice of security than business. The international network of ASIS International members attend the yearly conference to make new connections, to learn and to benefit from the experiences of other security professionals around the world. The successful trade show exhibitors are the ones that approach the show with that understanding. GSX is not as much about sales leads as about making connections and contributing to a larger conversation about how to protect people, facilities and assets. ASIS International deserves credit for their efforts to integrate the trade show element into the larger goal of the event. Hopefully their new approach will enhance the overall experience for both attendees and exhibitors – and help to make the world a safer place as a consequence.
As Internet of Things (IoT) devices go, networked video cameras are particularly significant. Connected to the internet and using on-board processing, cameras are subject to infection by malware and can be targeted by Distributed Denial of Service (DDoS) attacks. Hacking of cameras also threatens privacy by allowing unauthorised access to video footage. The performance of hacked cameras can be degraded, and they may become unable to communicate properly when needed. Ensuring cybersecurity is a challenge, and the fragmented structure of the video surveillance market contributes to that challenge. A variety of companies are involved in manufacturing, integrating, installing and operating video systems, and cybersecurity threats can enter the picture at any stage. “It’s not always clear who is responsible,” says Yotam Gutman, vice president of marketing for SecuriThings, a cybersecurity company. “However, the only entities who can ensure cybersecurity are the security integrator and the service provider. They will bear the financial pain and are willing to pay for cybersecurity. An extra $1 or $2 per camera per month is not expensive.” SecuriThings’ “lightweight software agent” runs in the background of video cameras, sending information to an analytics system in the cloud IoT device security management At the recent IFSEC trade show in London, SecuriThings unveiled its IoT Device Security Management (IDSM) approach to enable integrators to ensure cybersecurity. Founded in 2015, the company has around 20 employees in Tel Aviv, Israel, and operates a sales office in New York City. SecuriThings’ “lightweight software agent” runs in the background of video cameras, collecting metadata on camera processes and connections and sending information back to an analytics system in the cloud. Drag-and-drop deployment enables a camera to begin generating data within seconds and requiring only two mouse clicks. The cloud system analyses data, pinpoints abnormalities, identifies new users, detects multiple entry attempts and tracks other camera processes to identify any cyberattacks. It monitors all devices, gateways, users and APIs to detect threats in real-time and mitigate the threats based on a pre-determined security policy. Machine learning tools also analyse more subtle activities that can indicate insider abuse. For example, a user support center can identify if cameras are being accessed improperly by employees, thus preventing insider abuse. Certified vendor agnostic software SecuriThings is working with camera manufacturers and video management system (VMS) manufacturers to certify operation of its software agents with various camera models and systems. Working through integrators, such as Johnson Controls, is the fastest route to market, SecuriThings has determined. The system can be added after the fact to existing installations for immediate monitoring and remediation, or it can easily be incorporated into new systems as they are launched. “We have a strong sales team in the United States focusing on bringing the technology to more local and national integrators,” says Gutman. Certification ensures SecuriThings’ software agent can be installed in most modern camera models without negatively impacting operation; the software is vendor agnostic. Another eventual route to market is to work with camera manufacturers to install the SecuriThings software agent in cameras at the factory. In this scenario, the system can easily be “clicked on” when cameras are installed. The SecuriThings cloud system generates a dashboard that tracks system activities to identify any cybersecurity threats IoT Security Operations Center SecuriThings operation is transparent to the VMS, and the company works with VMS manufacturers to ensure the code operates seamlessly with their systems. Cloud analytics generate a dashboard that tracks system activities, and/or a managed service monitors the system and notifies customers if there is a problem. “We monitor it from our IoT Security Operations Center, a fully managed service that ensures the real-time detection and mitigation of IoT cyber-threats,” says Gutman. “We found that end-customers don’t have the manpower to monitor the system, so our experts can guide them.”Access control and cloud-based access control will be the next systems under cyberattack, and they are almost as vulnerable" A benefit for camera manufacturers is the ability of a system like SecuriThings to “level the playing field” on issues of cybersecurity, says Gutman. The approach provides a higher level of cybersecurity confidence for integrators and users, including those using cameras that have previously had cybersecurity problems such as “back door” access. SecuriThings has certified its software for use with Hikvision cameras and is in the process of certifying with Dahua, says Gutman. “Western manufacturers say their products are more secure, but we can help all camera manufacturers prove that they are just as secure,” says Gutman. “Integrators and users can log into a device and see all the activity.” Securing connected devices from cyber threats Beyond video, SecuriThings’ products target the full range of connected devices in the Internet of Things (IoT). The SecuriThings security solution enables real-time visibility and control of IoT devices deployed in massive numbers in smart cities, physical security, building automation, home entertainment and more. Video surveillance is an early focus because of market need, an opportunity to gain traction, and the critical nature of security applications. But the challenges are much broader than video surveillance. “We are seeing similar risks to other devices,” says Gutman. “Access control and cloud-based access control will be the next systems under cyberattack, and they are almost as vulnerable. If you can disable the access control system, you can cause a lot of problems.” Other connected devices that could be at risk include building automation and heating and cooling (HVAC) systems.
The 2018 FIFA World Cup tournament is bringing 32 national teams and more than 400,000 foreign football fans from all over the world to 12 venues in 11 cities in Russia. Fans are crowding into cities including Moscow, St. Petersburg and Kazan. Given continuing global concerns about terrorism, security is top-of-mind. Protection of the World Cup games in Russia is focusing on an “integrated safety, security and service approach,” according to officials. Combining the term “security” with the terms “safety” and “service” is not an accident. An aggressive security stance is necessary, but at the end of the day, fan safety is paramount, and a service-oriented approach ensures a positive fan experience. Medical responders will be working side-by-side with police and antiterrorism personnel. Risk management best practices We asked Sean T. Horner and Ben Joelson, directors of the Chertoff Group, a global advisory firm focused on best practices in security and risk management, to comment on security at FIFA World Cup 2018. Although not involved in securing the 2018 World Cup, the Chertoff Group is experienced at securing large events and enterprises using risk management, business practices and security. Integration is another important aspect of protecting the games, says Horner. The use of multiple resources, including Russian military, intelligence and law enforcement, will be closely integrated to provide the best security for the large-scale event in each of the host cities, he says. The approach will be centralised and flexible, with resource deployment guided by effective situational awareness. Primary security and emergency operations centres will be dispersed throughout each host city “There is a unified command structure at the Russian Federation level, and they will keep resources in reserve and shift them as needed to various events and venues based on any specific intelligence, in effect deploying resources where threats are greatest,” says Joelson. “There will also be some regional commands, and resources will incorporate a spectrum of police and military personnel ranging from the ‘cop on the beat’ to the Spetsnaz, the Russian ‘special forces'.” Primary security and emergency operations centres will be dispersed throughout each host city, and additional forces can be shifted as necessary, he notes. Role of law enforcement In Russia, the lines of separation between law enforcement and the military are not as stark as in the United States, for example, where military forces are restricted from deployment for domestic law enforcement by the Posse Comitatus Act. In Russia, there is no such restriction. A broad range of technology will play a role at the World Cup, Horner and Joelson agree. Technology will be used primarily as a force multiplier and a decision-support tool for security personnel. There are robust CCTV systems in many Russian cities, and mobile CCTV systems, such as camera towers or mobile security centres on wheels, will also be deployed. Technologies will include infrared cameras, flood lights, and ferromagnetic screening systems to scan hundreds of individuals as they walk by. In some locations, facial recognition systems will be used, tied into various intelligence, military and law enforcement databases of known bad actors. Behaviour analytics will be used as a decision-support tool. In addition to security in public areas, private CCTV systems in hotels, at transportation hubs, and inside the venues themselves will be leveraged. Video analytics and detection will help personnel review live view of people who may be acting suspiciously or who leave a bag unattended. In some locations, facial recognition systems will be used, tied into various intelligence, military and law enforcement databases of known bad actors Rigorous anti-terrorism measures A Fan ID card is required to enter the 2018 World Cup Tournament, even for Russian residents. The Russians have an aggressive stance against domestic terrorism, which will also help ensure the safety of the World Cup games, say Horner and Joelson. Terrorist group ISIS has promised “unprecedented violence” at the games, but they make similar threats at every major global event. Russia has been an active force disrupting ISIS in Syria, and experts suggest that losing ground geographically could lead to addition “asymmetric” terrorist attacks. However, Russia is leveraging all their intelligence resources to identify any plots and deploying their security apparatus to disrupt any planned attacks, experts say. Russia’s rigorous anti-terrorism measures include a total ban on planes and other flying devices (such as drones) around the stadiums hosting the World Cup. Private security In addition to military, intelligence and law enforcement personnel, private security will play a have a high profile during the 2018 World Cup in Russia. Private security personnel will be on the front lines in hotels and in “fan zones.” They will operate magnetometers at entrances, perform bag checks, enforce restrictions on hand-carried items, etc. Private security will be especially important to the “guest experience” aspects of protecting the games. Private security will be especially important to the “guest experience” aspects of protecting the games Another private security function at the World Cup is executive protection of dignitaries and high-net-worth individuals who will be attending. Executive protection professionals will arrive early, conduct advanced security assessments before VIPs arrive, and secure trusted and vetted transportation (including armoured cars in some cases.) VIPs will include both Russian citizens and foreign (including U.S.) dignitaries attending the games. Private security details will be out in force. Aggressive security approach Overeager and outspoken fans are a part of the football culture, but Russia will deploy a near-zero tolerance policy against hooliganism and riots. An overwhelming force presence will take an aggressive approach to curbing any civil disturbances, and offenders will be removed quickly by Russian security forces. Strict restrictions on the sale and consumption of alcohol will be enforced in the venue cities before and after the matches. Officials will also be cognisant of the possibility of a riot or other event being used as a distraction to draw attention from another area where a terrorist event is planned. It will be a delicate balance between deploying an aggressive security approach and preserving the fan experience. Joelson notes that freedom of speech is not as valued in Russia as in other parts of the world, so the scales will be even more tipped toward security. “The last thing they want is for things to get out of control,” says Horner. “The event is putting Russia on the world stage, and they want visitors to walk away safely after having a great time and wanting to go back in the future.” Attendees should also have good situational awareness, and keep their heads up, scanning crowds and identifying unsafe situations" Precautions for World Cup attendees Attendees to the World Cup in Russia should take some basic precautions, Horner and Joelson agree. For example, Russia requires a translated, notarised letter explaining any prescription drugs. The country has a more aggressive foreign intelligence environment, so visitors cannot depend on their data being private. Joelson recommends the usual “social media hygiene” and privacy settings. Visitors should not post information about their travel plans or locations, and it’s best to travel with a disposable mobile phone that does not contain personal information. Location tracking should be deactivated. Travellers should also beware of talking and sharing information with others, or of saying anything derogatory. “They should also have good situational awareness, and keep their heads up, scanning crowds and identifying unsafe situations,” says Joelson. “If you bring a personal electronic device, you should expect that it has been compromised,” says Horner. Text messages and email will not be private, and he suggests creating an email address used only for travel. Don’t leave drinks unattended. Travellers from the U.S. should register at the Smart Traveler Enrollment Program (STEP) operated by the U.S. State Department. “Plan before you travel and before you get to the airport,” says Horner.
When a leading English university sought electronic locks for its newest student accommodation block, it turned to Aperio to extend its installed Gallagher Command Centre access control system. The University of East Anglia (UEA) has relied on Gallagher access control for a decade. To extend their Gallagher Command Centre system to Crome Court—a student residence with 231 en suite rooms separated into flats for between 8 and 13 postgraduates—they needed the right wireless solution. Wireless locking technology Aperio wireless locks are battery powered, and so use much less energyUEA’s needs included more than just security, stylish component design and affordability. Crome Court was specifically designed to minimise environmental impact, including CO2 emissions. Any access control system was expected to contribute to that goal. The university chose Aperio wireless locking technology from ASSA ABLOY. Aperio wireless locks are battery powered, and so use much less energy than wired magnetic security locks. They only “wake up” when a credential is presented to the reader. On campus training “We decided to offer Aperio to upgrade and extend our system at UEA because of its outstanding reputation within the security industry,” explains Jason Boyce, sales manager at Gallagher. “Having worked with us for 6 years, Gallagher knew we would deliver,” adds David Hodgkiss, national sales manager at ASSA ABLOY UK. Installation was quick and easy, aided by training delivered on campus by specialist ASSA ABLOY technicians. “We found ASSA ABLOY’s service faultless,” says Wayne Dyble, installation and support manager at Check Your Security, UEA’s service provider. Environmentally advanced profile There’s no need for expensive and time-consuming work changing the locks Crome Court’s secure doors are fitted with Aperio E100 online escutcheons. Students open them with programmable RFID smart cards, instead of cumbersome mechanical keys. If a keycard is lost, it is straightforward for UEA facilities staff to cancel it and issue a replacement—using a simple web-based interface or mobile phone. There’s no need for expensive and time-consuming work changing the locks. UEA also aimed to build Crome Court with an environmentally advanced profile. Here, too, Aperio delivered. Wireless locks are battery-operated and emit much less CO2 than wired magnetic locks. In fact, in carbon terms, Aperio locks emit 0.16 percent of the total emissions produced by standard wired locks. Flexibility is another Aperio asset: additional doors can be brought into the same integrated Gallagher system whenever needed. “We hope to roll out Aperio across all new and existing residential estate,” says Christine Beveridge, head of campus services at UEA.
A two-year programme to transform security at Heriot-Watt University campuses around the world, facilitated by CriticalArc’s SafeZone technology, has been recognised with one of the UK’s top security industry awards. The innovative partnership between Heriot-Watt and CriticalArc has been named as ‘Security Project of the Year’ in the 2018 Security & Fire Excellence Awards run in association with IFSEC International and Firex International. The award, sponsored by the British Security Industry Association, is highly competitive and a major accolade for the winners. Improving service response Two years ago, Les Allan, Heriot-Watt’s Director of Safety and Security Services and his team at the university embarked on a strategy to transform all aspects of their operations. They wanted to modernise their service across five campuses, in the UK, Dubai, and Malaysia to provide much greater care for students and staff. A key factor in the team’s success has been the way it uses CriticalArc’s SafeZone technology across all five international campuses It was an ambitious undertaking, but it has already delivered impressive results, measurably improving service response times by over fifty percent, upgrading security department capabilities and skills and raising the job status and remuneration for officers involved. A key factor in the team’s success has been the way it uses CriticalArc’s SafeZone technology across all five international campuses, making Heriot-Watt the first university department to take this global approach. Real-time incident management SafeZone technology has transformed the way officers interact with students and staff wherever they are - on campus or and when travelling off-site – so they can provide assistance in case of emergencies or other incidents. Les Allan’s team has already responded to serious medical emergencies using the system and now they have the tools to manage a full range of live-incident risks. “SafeZone lets my team communicate quickly with individuals and groups,” explains Les Allan, Heriot-Watt, Director of Safety and Security Services. “Using it they can receive alerts and pinpoint the location of anyone needing assistance. They can deploy officers more quickly and keep track of ongoing situations as they develop. It’s really letting them do things they couldn’t have dreamed of before.” Better support for students & staff The Heriot-Watt team is also using new technology to support staff and students on campus while travelling and during fieldwork. They can ‘geo-fence’ additional areas as required. Between 1 August 2017 and 31 July 2018, a total of 5398 security incidents were attended at the Edinburgh Campus The result has been a significant improvement in engagement between the security department – now restyled as Safeguarding Services – students and staff. Between 1 August 2017 and 31 July 2018, a total of 5398 security incidents were attended at the Edinburgh Campus (the first to adopt SafeZone); 3542 of these incidents (66%) involved assisting or interacting with students (rising from 33% in 2013). Efficient, responsive and capable services The results have been impressive but Les Allan, who is currently also serving as Chair of the Association of University Chief Security Officers (AUCSO) in Scotland, says his ambition is to go much further. “We are delighted at our incredible success at the Security and Fire Excellence Awards as winners of the Security Project of the Year category. This joint award for Heriot-Watt University and our friends at CritcalArc is a testimony to the power of working in partnership for mutual benefit and delivery of excellence with a world-leading solution. We are committed to continuing development and enhancement of our partnership with CriticalArc.” Darren Chalmers-Stevens, CriticalArc, Managing Director, EMEA and APAC, noted: “I’m delighted that the forward-looking partnership between Heriot-Watt University and CriticalArc has been so clearly successful. This major award is further proof of how we work closely with all our customers and are leading the way in providing better protection and enabling more efficient, responsive and capable services.”
The Polizei Bayern successfully opened its first operations centre in mid-September at its Police Headquarters in Central Franconia in Nuremberg. At the heart of the communication system was the Frequentis 3020 LifeX platform including digital radio connections and the newly developed AudioHub. The headquarters in Nuremberg is the second largest operations centre in the German state of Bavaria. It comprises 21 operator working positions that receive and process between 800 and 1,200 police calls per day. In the event of an emergency, an additional 13 operator working positions can be activated. Dispatch calls successfully Within the first week of operation the system was put to the test during a storm which led to over 900 emergency calls in the space of seven hours Within the first week of operation the system was put to the test during a storm which led to over 900 emergency calls in the space of seven hours. The system proved its stability and operators were able to dispatch calls successfully without issue. "The professionalism of Frequentis during the preparation, implementation and follow-up commissioning of the system gave us confidence in their abilities. All of the aspects important to us as customers were immediately considered and processed by the Frequentis team. Above all, the usability of the system was well received by the operators.", said Anton Beierweck, Head of State-wide IT Procedures at the Police Headquarters Upper Bavaria South. Provides highest protection LifeX was first deployed for Bavarian Police Force in 2015, ahead of the G7 summit. The system was adapted to the needs of the event which required 18,000 emergency services personal to protect government leaders and control demonstrations. The police headquarters of Mittelfranken is the pilot for the rollout of nine additional control rooms in Bavaria through October 2020 "What has been clear from the start of the project is the willingness of the Polizei Bayern to innovate. We are very proud to have met their high requirements in terms of technology and services and appreciate the professional cooperation with the organisation who provides the highest protection and security in Bavaria.", Robert Nitsch, Frequentis Vice President Public Safety. The police headquarters of Mittelfranken is the pilot for the rollout of nine additional control rooms in Bavaria through October 2020. Two more operational centres are planned to be brought on line before the end of 2018.
Above the Line Security have improved the safety of their at-risk employees by switching from a manual call-in system to the user-friendly StaySafe lone worker solution. Employees at Above the Line Security are responsible for guarding individuals and high-value equipment on busy film sites. Ensuring employee safety StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map Prone to theft and coming into contact with potentially volatile paparazzi and members of the public, the company required a more reliable way of monitoring the safety of their guards. StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map. Monitors are alerted if an employee triggers an alert or fails to check-in on the app during their shift. StaySafe StaySafe also provides the ability for an alert to be raised even during difficult situations. If engaged in a confrontation, a panic can be sent discreetly, or a duress PIN entered if the app is discovered by the aggressor. Missed check-in alerts will also alert a monitor in cases where the lone worker may be unable to send a panic themselves. “Having used an app for the first time to protect our lone workers, we were incredibly impressed by the ease and agility of set up and usability. Our employees have adapted quickly to using the app whenever they work and as they do not always come to the office, it allows them to set up for the day quickly and independently.” Lone workers’ safety Security Personnel are often targets for verbal and physical abuse due to the nature of the work they carry out" Adele O’ Toole at Above the Line, continues; “Previously, we had to rely on night supervisors based in external locations to take check-in and emergency calls manually. This proved expensive and disconnected, particularly if our lone workers were situated in areas of low signal where making contact to ensure their safety was infrequent and unreliable. With StaySafe, we are able to instantly locate our workers on a map once they have checked-in, even in areas of low signal, saving us a lot of time and human resources.” Don Cameron, CEO at StaySafe adds; “Security Personnel are often targets for verbal and physical abuse due to the nature of the work they carry out. They often protect valuable assets which leads to the potential risk of theft and aggression. StaySafe provides peace of mind for the lone workers and the business by providing an effective and reliable solution for a range of volatile situations. Organisations can see exactly where their staff are in the case of an emergency and can send assistance directly to them – all with the added bonus of being user-friendly and cost-effective, only requiring a mobile phone.”
Cathexis Technologies is exceptionally proud to have played an important security role in Pope Francis' visit to Ireland last weekend. Cathexis worked alongside its Dublin-based, Gold Channel Partner, Mongey Communications, and the Irish Garda, to facilitate the critical role of surveillance management. With an official itinerary that was jam-packed with meetings, visits and official engagements, all within a two-day schedule, His Holiness, had a whirlwind visit through Dublin, which included the World Meeting of Families and Festival of Families at Croke Park on Saturday 25 August. Fully-integrated CCTV IP cameras Cathexis worked with Mongey Communications to provide a fully-integrated 24/7 surveillance management solution Cathexis, a global video management software developer, worked in partnership with Mongey Communications, a renowned supplier of security equipment such as CCTV IP cameras, to provide a fully-integrated 24/7 surveillance management solution that would effectively manage the entire visit. The CathexisVision IP video management software suite provided an around the clock CCTV surveillance solution, which supported three linked control rooms to ensure an immediate response to any situation of potential security threats. Video management software solutions Cathexis is a headquartered in Durban, South Africa, with operations spread throughout the UK, Europe, and the Middle East. “We are exceptionally proud to have played a role in the Pope’s World Meeting of Families visit,” says Mark Ross, managing director of Cathexis Europe. “Cathexis is committed to providing the most efficient and effective, tailored video management software solutions, to provide maximum return on surveillance investment,” he added. CathexisVision gained global industry recognition when it took top honours for the Benchmark Innovation Awards 2018 Cameras & surveillance management The Cathexis Europe Technical team worked alongside Mongey throughout the design, build up and operations over the weekend to ensure that CathexisVision was providing optimal performance, and to provide additional cameras and surveillance management to the police service of the Republic of Ireland (Gardai). Earlier this month, CathexisVision gained global industry recognition when it took top honours for the Benchmark Innovation Awards 2018, when it was announced the overall winner in the Video Surveillance Software category. “We are delighted that we had the opportunity to play a part in the Pope’s historic visit to Ireland at the weekend, and are exceptionally honoured for the ongoing international recognition,” concluded Ross.
ASSA ABLOY Security Doors, a UK division of ASSA ABLOY, the global provider of door opening solutions, has secured a series of high-profile contracts with Transport for London and Crossrail Limited. These contracts have included supplying and installing security doors for major London Underground redevelopments including London Bridge, Bond Street and King’s Cross, as well as station upgrades such as Victoria. ASSA ABLOY Security Doors has then gone on to secure multiple contracts within the Crossrail construction programme. The new Transport for London-run Elizabeth line, built by Crossrail Limited, will open from December 2018 serving 10 newly-built accessible stations. Comprehensive doorset solutions Full doorset solutions have been delivered and installed to the new Elizabeth line stations at Canary Wharf, Paddington, Bond Street, Tottenham Court Road, Farringdon, Woolwich and Custom House. They have also been installed at other sites along the route including Pudding Mill, Eleanor Street and Mile End, as well as at the Elizabeth line depot at Old Oak Common. Each project presented its own demands and challenges in relation to product performance requirements. Doorsets had to be fully compliant to achieve the latest standards and meet the specialist needs of each environment: Factors to consider included fire, acoustics, air tightness, high-security and pressure resistance. Decorative finishes such as vitreous enamel, stainless-steel and bronze cladding helped complement the aesthetics of the surroundings on doors that required a finishing touch, and many of the doorsets required installation in challenging conditions, being underground, with tight access and restricted working hours. Our experience working with London Underground provided us with the ideal foundation for supporting our working partners on the Crossrail project" Powershield & Prima door ranges Brian Sofley, Managing Director at ASSA ABLOY Security Doors, said: “Our experience working with London Underground provided us with the ideal foundation for supporting our working partners on the Crossrail project for new Elizabeth line stations.” “Each contract brought its own individual challenges, but from the very beginning we worked closely with the architects and contractors involved to understand their requirements. This meant we could provide specialist and tailored solutions that met their exact needs. Solutions were carefully chosen from both our Powershield and Prima steel door ranges including cross corridor doors for high traffic fire escape routes, and pivoted fire rated platform doors to conceal station equipment rooms.” “We take great pride in our wide portfolio of well-respected transport contracts. It says a great deal that customers choose to work with us time and time again, and we put this down to our full-service offering, financial stability, and expert advice at every stage of the project, from specification to installation and inspection.”