Morphean commissioned survey shows how businesses adopt hosted Video Surveillance (VSaaS) and Access Control (ACaaS) solutions due to the impact of COVID-19

New research into the impact of COVID-19 on physical security purchasing decisions has revealed a sharp increase in the necessity/urgency for businesses to adopt hosted video surveillance (VSaaS) and access control (ACaaS) solutions. While 70% of 1000 senior decision-makers in IT, security, FM and HR roles agree this to be the case, 78% also anticipate their organisations’ use of cloud technologies to increase in the future as a result of COVID-19.

The independent survey, commissioned by hosted security provider Morphean, revealed that over three-quarters (76%) of senior managers in the UK, Germany and Sweden have increased their use of video conferencing (e.g. Microsoft Teams), 65% have increased their use of office applications (e.g. Microsoft 365), and 70% of those in the security sector are now strongly inclined towards cloud adoption. Further results can be accessed in the published whitepaper: Landscape Report 2020/21: Hosted Security adoption in Europe.

Growth in physical security

51% use cloud-based service for VSaas or ACaas and an increase of 3% reflects growth in the physical security market 51% say their company is currently using a cloud-based service for video surveillance (VSaaS) and/or access control (ACaaS). This is an increase of 3% over 2019 (48%) and broadly reflects projected growth in the physical security market from USD $93.5b in 2020 to USD $120.3b by 2025 at a CAGR of 5.2%.

The accelerating adoption of hosted solutions is buoyed by its low cost set up, flexible scalability and demand for real-time and remote access to security data.

Remote monitoring and maintenance

Rodrigue Zbinden, CEO of Morphean SA, commented, “The results highlight a hosted physical security market that will see strong growth in 2021 as cloud applications are proven to deliver business continuity in challenging times. At the height of the lockdown, many business premises were unoccupied and potentially vulnerable, but remote monitoring and maintenance made possible by hosted security were a welcome advantage.”

“We also saw a spike in demand for frictionless access control enabling a totally hands-free experience and negating the need for physical contact. Business leaders will now be considering the learnings from the past year and looking to apply them to boost productivity, streamline costs and make organisations more agile.”

Analytics will drive the adoption

For the security professional already working with cloud services, the growth in connected digital devices through the IoT is resulting in a growing appetite for physical security, such as network cameras, to enhance existing IT systems and assist business intelligence gathering.

95% agree that if an existing security system could deliver insights beyond security to assist decision making (i.e. occupancy or test and trace analytics), it would influence adoption.

Flexibility in remote working

Security will need to be enhanced to facilitate greater flexibility in worker patterns More flexibility in working locations is the benefits respondents are most likely to identify from moving business functions to the cloud (50%), followed by easier collaboration (44%); more cost-effective (44%); safer / better security (38%). 82% anticipate the levels/frequency of remote workers and flexible working in their organisations to be higher post-pandemic and in the longer term than they were pre-pandemic.

Security will need to be enhanced to facilitate greater flexibility in worker patterns. An access control solution that is linked to HR records, for example, can check the swipe of an access card against staff records. A staff member who is flagged as being on leave, absent or no longer employed will trigger an automated alert to the relevant personnel. Surveillance cameras also provide secondary authentication through visual clarification of an individual’s identity.

Landscape Report 2020/21

The Landscape Report 2020/21: Hosted Security adoption in Europe is the third study of its kind by Morphean, and facilitates a better understanding of market trends with comparative data from 2018 and 2019. Other key findings revealed by the study include:

• 78% anticipate organisational use of cloud technologies to increase in the future as a result of COVID-19. The security sector reflected a strong inclination towards cloud adoption (70%).
• IT Services (52%) and Commercial Offices (49%) are the two sectors that anticipated the greatest degree of change in their organisation’s use of cloud technology.
• 73% of managers believe their organisations are more inclined to adopt cloud as a result of their governments’ responses to COVID-19 - UK (74%), Germany (71%) and Sweden (73%).
• 27% said physical security was optimised in their companies, a rise of 4% in 2019 (23%). The retail sector was least likely to say that physical security was optimised (19%).
• VSaaS/ACaaS uptake shown to be more prevalent in Sweden with 59% already utilising such services, with 34% in the UK and 31% in Germany considering it.

Embracing future-proof technologies

Rodrigue Zbinden concludes, “For the physical security reseller, the study will demonstrate that hosted security solutions must play a major part in expanding their offering to a wider customer base.”

“Cloud-enabled physical security solutions represent an investment into improving security and operations, a chance to forge new business relationships, and an opportunity to embrace future proof technologies in preparation for whatever challenges the future might hold.”