It's a very common purchase for people to seek a smart security camera to remotely link them to their home whilst at work. Now the emphasis has shifted, with a lot more people working from home, business owners should consider a surveillance device to deter would-be thieves, protecting valuable equipment crucial for businesses to operate successfully. A robust security camera setup can aid existing security staff, and give business owners peace of mind out of h...
Johnson Controls, the global provider for smart and sustainable buildings has further expanded its Tyco Illustra range with the launch of a new Flex multi-directional camera. Designed to provide a highly cost-effective solution for monitoring activity over wide open spaces, the second generation Illustra Flex multi-directional camera is equipped with four separate image sensors which can be individually positioned and angled to provide up to 360-degree coverage via four separate non-stitched vi...
FLIR Systems, Inc. announced availability of the FLIR Occupancy Management Solution for FLIR Brickstream 3D Gen2 to automate occupancy counting within high traffic and capacity-limited areas. To support social distancing guidelines during and following the COVID-19 pandemic, the Occupancy Management Solution provides organisations with an easy-to-use, real-time capacity counting and display tool for multiple entries and exits. Organisations can automate capacity counting for high foot-traffic s...
Security & Safety Things GmbH (S&ST), together with its partners, is offering packages of smart security cameras and video analytic solutions designed to provide retailers with immediate solutions to practical challenges from the COVID-19 pandemic. AI tech on cameras in retail stores In an effort to assist retailers operating their shops in compliance with COVID-19 regulations, these packages will include test cameras running the S&ST operating system. Integrators and end-customer...
Life has just become much easier for control room operators and security personnel with the launch of 5 new Wisenet P ultra-high definition 4K AI cameras. In addition to capturing superb quality images, the new feature rich cameras from the Hanwha Techwin Premium range are equipped with deep learning video analytics which offer a high level of detection accuracy, whilst minimising false alarms. The license-free deep learning video analytics simultaneously detects and classifies various object t...
A thermal imaging camera is an effective screening device for detecting individuals with elevated skin temperature. This type of monitoring can provide a rapid screening approach at high-traffic areas, like airports, hospitals, office buildings, and other areas where people congregate, to help identify those whose body temperature is elevated. Non-contact screening of EST Using a non-contact screening solution is one of the current measures to discover quickly individuals with elevated skin t...
VCA Technology, a globally renowned company in video analytics, announced the release of a new software tool to help retailers manage the monitoring of footfall and occupancy in their stores. The software is able to analyse shoppers’ movements in, out and around the store by simply mapping their gait – or how they walk – which is unique to everyone. Monitoring software tool By mapping this nature of movement, retailers will be able to differentiate shoppers whilst not infringing on their privacy. With retailers needing to manage social distancing within stores for the foreseeable future, this solution enables them to monitor the store and apply rules to trigger alerts. This is especially crucial in queue management, which would need rigorous manual oversight. Alerts, on the other hand, can help focus attention to where it’s needed; thereby keeping staff safe. Need for enhanced retail store safety The technology helps retailers manage this new normal, by integrating with existing software" Kevin Waterhouse, Managing Director, VCA Technology commented, “The COVID-19 pandemic has rewritten the rules of retail, and the social distancing policies we have seen introduced will not disappear when lockdown ends.” He adds, “The technology we’ve created helps retailers manage this new normal, by integrating with existing software yet providing extra value-adds. For example, the one in, one out policy is easy to manage in small shops, yet for superstores with multiple entrances and exits, it is much harder to regulate, without funnelling everyone through one door, creating queuing hazards.” Retail security Kevin further stated, “This pose analysis will help manage this digitally, thereby regulating store occupancy in a more efficient way, allowing for a seamless entrance and exit strategy.” The software can provide the data to create the following information: Queue counting Unique identifiers to prevent double counting Time-in-store analysis Heat maps Time at checkout analysis Staff detection Forensic search by unique ID Walk offs/basket abandonment The technology is already being trialled by a major Spanish retailer with their incumbent cameras and security software, and is available to retailers globally. Waterhouse concluded, “Store layouts will probably change in light of COVID-19, but until then, retailers need technology to be doing the heavy lifting and alerting to potential distancing breaches”. Retailers can use this intelligence to help form store strategies moving forward, to enable a more sophisticated response, whilst also ensuring shoppers’ privacy.
DITEK, globally renowned provider of surge protection solutions, has announced the launch of a new Deflector Series Surge Protective Device model, DTK-DF120S12, specifically designed to protect convenience stores and multi-dispenser fueling stations from unnecessary damage caused by electrical surge events. DTK-DF120S12 This unique new configuration delivers a wide range of benefits to store operators by protecting sensitive fuel pump control systems and more from damage while ensuring that protection is operating correctly. If protection is compromised, this patented, renowned technology alerts station staff and management in three ways to make sure that vital equipment does not remain unprotected. “This new Deflector Series solves an ongoing challenge for convenience store operators. These businesses rely on a range of electronic systems to attract customers and quickly deliver profitable sales – but all these systems are vulnerable to electrical disturbances,” said Rich Mitchell, Technical Sales Engineer, DITEK. Integrated with security alarm The new Deflector is a complete solution that makes use of a unique audible alarm that can’t be ignored" Rich adds, “Installing surge protection is only a partial solution – because that protection can degrade over time and require replacement. The new Deflector is a complete solution that makes use of a unique audible alarm that can’t be ignored, and a modular design that makes it possible to reinstate protection in only a few seconds.” Many convenience stores offer a variety of goods and services supported by electronic systems, such as fuel, hot and cold beverages and snacks, lottery tickets, and ATM cash dispensers. Protection against power spikes The POS and payment systems used for all transactions are also essential, as are back-office accounting and payroll systems. If a pump is bagged, the business risks losing sales as customers move on to a competitor down the road. While every sensitive electronic system is vulnerable to power surges, spikes, and disturbances, the nature of convenience stores and gas stations pose a particular risk. This is partly because fuel pumps are outdoors and relatively exposed to the elements, and because of the communications cables that traverse from interior to exterior areas, providing additional transmission paths for damaging electrical surges. Deflector Series surge protection devices The new Deflector Series configuration is designed to protect up to 12 fuel dispensers – or any mixture of 12 mission critical 120-volt device not exceeding 20 amps – using a single compact wall-mountable cabinet. For an operation with more than 12 essential devices, multiple cabinets can easily be installed to cover every system. The cabinet itself features a clear window that lets staff confirm protection status instantly, and if replacement is needed, the rapid-replacement modules are easily serviced. Advanced, isolated surge protection and noise filtering The DTK-DF120S12 Deflector Series Surge Protector provides advanced, isolated surge protection and noise filtering With its audible alarm, flashing LED indicator and remote notification capability, each Deflector-series module lets the user know in three ways when it requires attention. The DTK-DF120S12 Deflector Series Surge Protector provides advanced, isolated surge protection and noise filtering, yet is easy to monitor, easy to maintain, and easy to replace protection modules without costly service interruptions. Rapid-Replacement Modules If a Deflector protection module reaches end-of-life, the unit sounds a loud audible alarm and an LED flashes, indicating exactly which module needs to be replaced. Intelligent notification is also available via dry contacts which can be connected to alarm panels to alert central station monitoring that the module needs replacing. “With the Deflector Series, you’ll always know when your surge protection requires attention. When it goes, you’ll hear it and see it. Our Rapid-Replacement Modules can be swapped literally in seconds,” said Mitchell, adding “No other surge protection solution combines this level of protection, with attention-getting LEDs, audible alarm and remote notification circuitry.” The Deflector Series is UL1449 listed for surge protection; UL1283 listed for EMI/RFI noise filtering, and has been certified to be safe with the highest possible ratings by UL.
Hanwha Techwin has introduced Wisenet Retail Insight 2.0, a business intelligence application which enables retailers to gain a greater understanding of customer behaviour and buying patterns. Wisenet Retail Insight 2.0 utilises people counting, heat mapping and queue management applications running on board selected Wisenet Q and Wisenet X fixed lens and fisheye cameras to display statistical analytics on a centralised dashboard, along with other practical information such as weather reports. Cloud-based business intelligence Accessed from anywhere on the network, Wisenet Retail Insight 2.0 is a web-based application which consolidates the data captured by the three analytics applications running on up to 500 Wisenet Q or X series cameras and presents it on a customisable dashboard. With profitability under threat, retailers are looking at ways to improve productivity Retailers are able to take advantage of the captured data to measure the impact of advertising, online promotions and other marketing activities on the number of people who enter their stores, as well as making the best use of human resources in order to manage the peaks and troughs of customer flow at checkouts. Customisable dashboards “With revenues and profitability under threat, retailers are understandably looking at ways to improve productivity,” said Uri Guterman, Head of Product & Marketing for Hanwha Techwin Europe. “In terms of the business intelligence which could be made available to operations, marketing, merchandising and store management, the metadata traditionally extracted from Electronic Point of Sale (EPOS) systems is unlikely to be sufficient for retailers to identify opportunities to increase productivity or improve the customer experience.” Wisenet Retail Insight 2.0 generates reports in a variety of formats including PDF, Excel, CSV or HTML, whilst with the help of five customisable tabbed screens, users are able to view real-time updates on a wide range of activity, including the number of store visitors for any particular time of day or accumulatively over a specified period of time, as well as data on queue congestion times and heat mapping information showing the busiest areas of a store.
Hanwha Techwin has introduced a business intelligence application which enables retailers to gain a greater understanding of customer behaviour and buying patterns. Wisenet Retail Insight utilises people counting, heat mapping and queue management applications running on board selected Wisenet Q and Wisenet X fixed lens and fish-eye cameras to display statistical analytics on a centralised dashboard, along with other practical information such as weather reports. Accessed from anywhere on the network, Retail Insight is a web-based application which consolidates the data captured by the three analytics applications running on up to 500 Wisenet Q or X series cameras and presents it on a customisable dashboard. Ways to improve productivity With revenues and profitability under threat, retailers are understandably looking at ways to improve productivity Retailers are able to take advantage of the captured data to measure the impact of advertising, on-line promotions and other marketing activities on the number of people who enter their stores, as well as making best use of human resources in order to manage the peaks and troughs of customer flow at checkouts. “With revenues and profitability under threat, retailers are understandably looking at ways to improve productivity,” said Uri Guterman, Head of Product & Marketing for Hanwha Techwin Europe. View real-time updates “In terms of the business intelligence which could be made available to operations, marketing, merchandising and store management, the metadata traditionally extracted from Electronic Point of Sale (EPOS) systems is unlikely to be sufficient for retailers to identify opportunities to increase productivity or improve the customer experience.” Retail Insight generates reports in a variety of formats including PDF, Excel, CSV or HTML, whilst with the help of five customisable tabbed screens, users are able to view real-time updates on a wide range of activity, including the number of store visitors for any particular time of day or accumulatively over a specified period of time, as well as data on queue congestion times and heat mapping information showing the busiest areas of a store.
Checkpoint Systems has unveiled a host of new, pioneering solutions at EuroShop 2020 that demonstrate how technology can help brands navigate the evolving retail landscape. The only fully vertically integrated solutions provider, Checkpoint, has developed an extensive understanding of the complex challenges presented by the retail digital transformation. And, its collaboration with leading retailers, such as LPP and Desigual, demonstrates how it is building an agile, responsive in-store environment, improving operations and creating a game-changing customer experience. Helping retailers fulfil omnichannel orders in-store, Checkpoint revealed the latest upgrades to its Internet of Things (IoT) platform HALO. Simplify omnichannel orders with RFID The platform uses RFID-driven inventory data to drive the distribution of orders to stores. Staff, then, receive easy-to-use order information including the location of items and schedule for shipment or in-store pickup. RFID is proven to elevate inventory accuracy from 65-75% to 93-99%1, with the capability to transform omnichannel and task management functionality. HALO uses RFID technology and accurate inventory data to help distribute orders among stores based on availability.Retail operators are further supported by the HALO mobile app. This presents store staff with the order information and helps schedule fulfilment – locating the items and preparing for pickup or shipment. The new functionality will improve in-store productivity, increase the Units Per Hour fulfilled, whilst boosting sales and customer satisfaction. Future proof visual merchandising Across the retail industry, competition and consumer expectations continue to intensify “We continuously invest in logistics and IT to streamline the consumer-oriented omnichannel model. With HALO’s new in-store fulfilment functionality, we expect to further optimise operations through inventory accuracy, creating a new level of customer satisfaction,” says Daniel Muñoz, Operations Director of international fashion brand, Desigual. Across the retail industry, competition and consumer expectations continue to intensify. Checkpoint is helping retailers entice customers into stores with a revolutionary new video advertising and loss prevention solution, the Digital Display antenna. Proven to increase sales opportunities, digital signage in stores encourages customers to spend up to 30% more time browsing, with 4 out of 5 brands experiencing additional sales of up to 33%. Protect metal products and metallic packaging The pioneering hybrid solution from Checkpoint is capable of broadcasting high impact video content to compel customers to enter stores while offering retailers full EAS functionality. Reinforcing its position as a global provider of source-to-shopper solutions, Checkpoint also unveiled the world’s first RF label for metal products and metallic packaging at EuroShop 2020. Historically, retailers with RF EAS had very limited options to protect products in metal packaging, leaving high-risk items vulnerable on shop shelves. The revolutionary new RF Metal Label has been developed specifically for high-value, sought-after products, such as infant milk formula and multi-packs of energy drinks. It has now been deployed across six European countries, with widespread positive feedback. Further expanding the capability and performance of its labelling innovations, Checkpoint also announced the launch of the first inlays with the Impinj M700 tag chip family, including a new version of its unique UNO RF/RFID label. Improved label performance and sustainability Checkpoint is helping to mitigate body shielding, which can affect the performance of the individual technologies The patented and fully integrated UNO RF/RFID label features all-new RFID chip options, including the recently launched Impinj M750 chip. The new label simultaneously offers retailers the benefits of EAS protection and RFID inventory management when paired with the appropriate hardware and software. This means only one label is required, helping to further decrease labour costs and process time. By combining RF and RFID technologies, Checkpoint is also helping to mitigate body shielding and shadowing, which can affect the performance of the individual technologies. With store aesthetics playing a crucial role in driving sales conversions, retailers are turning to open merchandising solutions to create engaging in-store experiences. Helping expand display opportunities, Checkpoint has unveiled a range of highly anticipated Alpha High Theft Solutions. Enhance product protection with Alpha High Theft Solutions Among the products launched at EuroShop 2020, Checkpoint demonstrated its new ShoeLok – a unique alarm tag that attaches to footwear without damaging the merchandise. Also on display, customised keepers, suitable for a diverse range of products, highlighted how retailers can protect brand aesthetics while improving visibility and sales. And, to protect against shoplifters increasingly using counterfeit, stolen or illegally acquired detachers to defeat ‘on-product’ solutions, Checkpoint unveiled its S3VX solution. The unique range of security keys uses advanced encryption technology to send a verification code to disarm on-product tags, during which time the device can then be opened using an extra-strength S3x magnet. Uncover the next generation of EAS solutions Checkpoint was also joined at EuroShop by international fashion brand, Desigual and Polish clothing company, LPP With the role of bricks and mortar stores changing, retailers are turning to new formats to improve the in-store experience for customers. Checkpoint’s innovative antenna designs demonstrate how brands can achieve record-breaking detection with a solution for every store format and industry. The broad product range of EAS antennas includes many varieties, from unobtrusive in-lane protection to free-standing wall or door mounted sensors, powered by Checkpoint’s connected NEO electronics platform. Checkpoint was also joined at EuroShop by international fashion brand, Desigual and Polish clothing company, LPP. Patrice Bahuaud of Checkpoint Systems and LPP’s Alexander Yashin presented the results of its large-scale RFID programme which saw improved merchandise availability, operational efficiency and the consumer experience. Demonstrating retail excellence While Desigual’s Matilde González Carvajal and Joan Amat Riera discussed the implementation and implications of their latest project: HALO. The RFID technology system, which has been applied to omnichannel orders to increase store productivity, sales and customer satisfaction. Fran Zanier, EMEA Marketing Director at Checkpoint Systems, commented: “As the only vertically integrated solutions provider, we have a comprehensive understanding of the complex challenges retailers face. We continue to demonstrate how we are working with retailers around the world to improve financial performance and deliver a seamless customer experience. We’re delighted with the reception from visitors at our booth at EuroShop 2020 as we continue to support and inspire the future of retail intelligence.”
Technology company Ocucon has developed a lighter version of their VSaaS product, Cloud by Ocucon, allowing retailers to now benefit from innovative cloud technology for a select number of cameras. Cirrus Cloud by Ocucon is a lightweight, highly flexible version of Cloud by Ocucon. It will have all the features of its bigger brother but, in response to retailer demand, it has been optimised to work in a modular fashion for up to eight cameras per store. In-store surveillance and storage Research conducted by the company found that 99% of incidents were caught by just a third of all cameras in a typical retail outlet. This means that on average just eight cameras caught the ‘sweet spot’ of incidents. Cirrus Cloud by Ocucon provides an in-store surveillance and storage service in HD, captured continuously over a 24/7 period, in the cloud for up to eight cameras per store. We see this as an opportunity to introduce our ground-breaking technology to an increased variety of clients" The service will also provide an incident and case management reporting tool that will enable easy access, analysis and retrieval of incidents. Gary Trotter, Co-Founder of Ocucon said: “We are always listening to feedback from our clients and we realised that by re-investing in new technology, we could offer this exciting new product to suit a wider range of retailers and their needs." Easy access surveillance storage "Cirrus Cloud works in a modular fashion, so that we can ensure that the footage from those ‘sweet spot’ cameras can be easily stored, analysed and retrieved. We see this as an opportunity to introduce our ground-breaking technology to an increased variety of clients both on a national and international scale.” Ocucon developed Cloud by Ocucon, their unlimited VSaaS system to address the need for easy access surveillance storage, to avoid fraudulent cases of slips, trips and falls – currently estimated to cost retailers £800m a year. The technology removes physical limitations on the amount of surveillance footage an organisation can save. Delivering a powerful, cloud-based storage and retrieval platform, Ocucon provides the facility to store, analyse and retrieve unlimited amounts of video surveillance footage from within the Ocucon portal.
Artificial intelligence allows machines to do jobs previously done by people. When it comes to security and surveillance, this technology allows cameras and control room equipment to identify a wide range of threats automatically and in real time across hundreds or even thousands of cameras. What does this do? It allows security teams to take immediate action to protect people and assets. AI technology and surveillance solutions Artificial Intelligence technology built into surveillance solutions help organisations optimise their security Video surveillance cameras are the electronic eyes of any security operation. In the past, human supervision was needed to make sense of the images captured, and to assess whether certain events posed a security risk or not. With some organisations using hundreds or even thousands of cameras to protect their people and assets, manual review of footage is simply impossible – potentially leaving them vulnerable to security breaches. Advanced Artificial Intelligence technology built into surveillance solutions can help organisations overcome this challenge and optimise their security. This means cameras, control-room equipment and back-end infrastructure can now ‘learn’ about potential threats for themselves by recognising people, vehicles and even behaviours. Detection and prevention The manual interventions needed with traditional security systems mean that teams were frequently reacting to breaches that had already happened. Artificial Intelligence changes all this by recognising potential threats before they impact company’s people or assets – allowing security teams to react immediately to neutralise any potential threat. Artificial intelligence solutions can automatically trigger alerts when a person appears in a restricted area For example, artificial Intelligence solutions can automatically trigger alerts when a person appears in a restricted area, or when a vehicle with a blacklisted number plate enters a site. With alerts delivered in real time, teams can identify and react to security threats and protect people and assets more effectively. And because alerts are automated, potential threats are hardly missed or overlooked. How does artificial intelligence work? Artificial Intelligence systems become more intelligent over time, building databases of potential threats and reacting to new events accordingly. This allows systems to ‘think for themselves’ and to alert teams of any suspicious events or people who are caught on camera. Artificial intelligence technologies use advanced algorithms based on Deep Learning to distinguish between different kinds of security events and threats. Technologies incorporated into the Hikvision portfolio include: Facial recognition which allows law enforcement personnel to identify suspects and commercial teams to identify VIP customers in real time. Vehicle identification which can be used to identify vehicle number plates and recognise different types of vehicles (even down to make and model), or to trigger alerts when vehicles enter restricted areas. Perimeter protection which helps organisations to identify real threats by distinguishing people and vehicles from other moving objects and keeping false alarms to a minimum. Business intelligence which employs people counting, queue detection, and heat mapping technologies, so that organisations can enhance operational efficiency by making use of the data report. Increasing commercial success Artificial intelligence isn’t just useful for identifying security threats – although this is a key strength of the technology. It can also help organisations increase their competitiveness and commercial success. For example, VIP customers who opt to participate in special marketing promotions or other incentives can be identified so staff can provide the right kind of service at the right time. This gives organisations the opportunity to personalise the service experience, foster loyalty and maximise customer lifetime revenues. Artificial Intelligence can help organisations to better understand customers and meet their needs more effectively In the same way, artificial Intelligence can help organisations to better understand customers and meet their needs more effectively – leading to more commercial opportunities. One feature – called People Counting – allows stores and commercial centres to map footfall at peak times, ensuring that staffing is optimised to meet demand. At the same time, stores can see which areas of the building customers visit most and adjust their merchandising and product positioning accordingly to maximise the sales opportunities. Artificial intelligence at Hikvision Hikvision’s family of artificial intelligence products include the DeepinView network cameras and DeepinMind NVRs. The products help to tackle security with facial recognition; monitoring and counting of people; and recognition and detection of vehicles, to name a few. These features all depend on artificial intelligence technology to recognise, classify and respond to security threats. This article was written by Hikvision.
Temperature, dusty and dirty conditions, along with limited access to networkingmakes remote location video surveillance extremely challenging Properly conducting video surveillance for any organisation comes with several challenges. Not the least of which is how to architect a system that finds the right balance between quality, cost and bandwidth impact. This becomes even more challenging in non-traditional, demanding environments that are uncontrolled or highly dispersed, whether that’s an oil field, outdoor ATM machine, city intersection or a host of other “no-man’s land” environments where there is less control over the temperature, dusty and dirty conditions, and with limited access to bandwidth and IP networking. A primer on video surveillance for all organisations First, before we move on to harsh environments, let’s look at how most organisations address video surveillance recording. Until recently, many companies have planned video surveillance systems around cameras that capture and stream video over a network to centralised general purpose IT servers and storage systems. That video can cause major network bottlenecks. For almost all organisations, network infrastructure planning does not take video surveillance network needs into account. The networks are typically designed to handle information related to the business such as emails and application servers, and it’s often prioritised according to the business’ function. For instance, on a network within a bank – transactional data will be made a higher priority than video surveillance data. The shared network bogs down video surveillance systems (or the other way around) and prohibits companies from running the kind of video surveillance quality that they can depend on. Open, intelligent surveillance appliances A new approach, which remedies these issues and performs better than the use of general-purpose IT systems and a centralised recording is the use of open, intelligent surveillance appliances. These appliances are an all-in-one server, managed switch and storage that are typically installed in a distributed appliance architecture. In a distributed environment, appliances record closer to the edge of the surveillance network, near the cameras. Multiple IP cameras are connected directly to the appliance so video only streams over the network when it is retrieved on-demand through a video management system (VMS) or in the event of an incident. The appliance is open because it works with virtually any VMS depending on the needs. An intelligent surveillance appliance approach and distributed architecture not only take the burden off the network by up to 95 percent, but also increase the reliability of the video by disassociating the surveillance video recording from conditions that can affect the health of the network such as congestion or network outages. Video continues to record when the network goes down, and there are fewer single points of failure. These appliances are typically built for the special demands of megapixel video and provide a smarter approach than streaming surveillance over networks. Open, intelligent surveillance appliances perform better than general-purposeIT systems and a centralised recording Remote area video surveillance challenges The majority of today’s video surveillance systems were designed to operate in controlled corporate or campus environments. But that is not always where the most demanding surveillance needs are found. Many of today’s video surveillance systems are needed at the far reaches of the globe, at the perimeter of an organisation, or the most inaccessible city locations that have dusty, dirty conditions. They must operate in extreme temperatures reaching as low as -4°F, up to 140°F; and have limited access to reliable network bandwidth. Because they have no other choice, organisations and their integrators will go to additional efforts to protect mission-critical equipment and surveillance recording from the elements. In doing so, they add additional expense or force fit regular network video recorders (NVR) and general-purpose systems that were not designed for the job. Some get by procuring multi-thousand dollar enclosures to protect equipment that have fans and sensitive components, and in essence “brute” force solutions to meet the needs. To add to the difficulty, network capabilities are even more limited with remote locations. The quality of video that can be transferred back from the surveillance point is limited by the network connection. Due to these limitations, compromises are made including reducing resolution and frame rate, resulting in lost video and unusable evidence. When layers of video security are added to an infrastructure that was weak to begin with, it becomes more likely that fewer locations will meet the desired security requirements. In controlled settings the need for distributed architecture is very strong. In uncontrolled environments, this need is only magnified due to lack of bandwidth and on-site oversight, and the presence of harsh temperatures and other conditions. A ruggedised, intelligent appliance solution Appliances are an ideal solution for uncontrolled, harsh environments where systems will be located in remote, difficult to access or perimeter places. In fact, there are now ruggedised surveillance appliances that have been “hardened” or in other words built in a certified, rugged enclosure that is able to withstand and excel in scenarios such as oil and gas fields, industrial locations, city surveillance, ATMs, border control and convenience stores. The appliance is enclosed in a chassis that meets UL and CE certifications ideal for recording in extreme conditions. By nature, “no man’s land” is distributed. It is a place that is hard to reach and often underserved in terms of IP network and bandwidth. Therefore, a distributed appliance strategy for recording is perfectly suited and provides the ability for security managers to access video on demand rather than stream it over unreliable networks. Remote monitoring appliances are suitable for applications such as ATMsurveillance, border control and on cell phone towers But, it is important to understand that being “ruggedised” is only part of the story because these remote locations, present other interesting challenges: There are not staff nearby to manage the appliances, and there are cyber security threats when surveillance cameras are left unattended in an IP network. There needs to be intelligence built into the appliances for remote management. Health monitoring: An intelligent surveillance appliance provides health monitoring of the entire ecosystem including the server, manage PoE switch, storage and cameras. This monitoring allows greater visibility and better control. It also includes proactive event management and notifications 24/7 via text message or other communication methods in the event of an issue such as an out of focus camera or a component that has been tampered with resulting in unusable video. Without health monitoring, video loss can occur without knowledge until it is too late. Cyber security: Another key issue is that of cyber security and hacking. Camera ports have become an entry point for creative hackers into an organization’s critical IP network. An intelligent surveillance appliance provides the ability to lock down camera ports on a switch with a single click to prevent hackers from gaining access to the corporate network. If a device with a different MAC ID address is plugged into the camera or access port, it cannot gain entry into the network and will be locked out. A web interface is used to manage the ports from a centralised location. How rugged video surveillance appliances work in extreme conditions Cell phone towers: Cell phone towers dot the landscape of remote and rural areas across many countries. Thieves have been known to steal valuable copper cable from the towers. By the time someone shows up, the culprits have already taken the supplies that they need. Video surveillance is a critical solution to protect these assets. Border patrol: Another interesting scenario exists within an open border from one country to another. Many times thermal imagery video surveillance will be used at night to detect border crossings by measuring heat signatures. These programmes are complex and often require processing power with significant network infrastructure investment. They also work best if they are installed closer to the source of the video recording. A rugged appliance provides a source of power and the ability to record on the spot. When filming within a closer proximity, once the cameras show heat images of figures coming over the horizon, on-the-ground teams are able to proactively go to the location before the suspects arrive. Special analytics can run directly off of the rugged device for border patrol applications. ATMs: Although they’re not always located in extreme locations, ATMs are usually small boxes that include a camera to record the customer’s face for security measures. Normally, companies will only open the ATM to fill it up with money, change the ink or add more paper. They typically don’t open it to service a video surveillance recorder or to air out the recording unit. A ruggedised, fanless appliance works well because it’s small and reliable enough to live within the closed box and can withstand temperatures ranging from -4°F to 140°F. What’s next? The possibilities for rugged, intelligent surveillance appliances are endless. The high performance processing, highly tuned storage, intelligent features and network friendly architecture, all housed in a protected chassis, provide for a host of inventive uses from facial recognition to license plate recognition along highways. There are surveillance scenarios that we have not even conceived of yet but that will be better served with innovations in appliances built specifically for the job, no matter where in the world.
The height strip camera blends into the storeenvironment, conducting covert surveillanceundetected by potential criminals Video security systems could see a spike in Taiwan’s store security market, as more manufacturers start to release covert “height strip” cameras. These cameras offer an inconspicuous surveillance solution for Taiwan’s huge number of convenience stores, who are easy targets for criminals. One of the first things that potential criminals check for at their target stores or banks is where the security cameras are mounted, so they can avoid their faces being captured as evidence. Since the majority of surveillance cameras are ceiling-mounted, baseball caps or hoods are often used to avoid being caught on camera in a recognisable way. Capturing reliable facial images for identification is crucial to the security of stores and banks or any other business that can fall prey to criminals. Covert camera benefits for store security Specialty covert cameras such as height strip cameras provide a simple, yet discreet and cost-effective way to augment store security in small systems. As its exterior is disguised as a height strip, the camera blends in with the environment and its existence is unnoticed. In addition, such cameras are often placed by the exit, where fleeing criminals are most concerned about avoiding security cameras. Capturing reliable facial imagesfor identification is crucial to thesecurity of stores and banks orany other business that can fallprey to criminals VIVOTEK enters the height strip camera market This summer, Taiwanese security manufacturer VIVOTEK joined other big names, such as Axis, Honeywell and Verint in adding a height strip camera to its product offering. While it is not the first in the market to launch such a product, it has the advantage of being offered geographically within a large potential vertical market – Taiwan has the largest density of convenience stores in the world. Convenience stores: a vertical market, but vulnerable to crime According to 2014 statistics cited by China Times, a local news source, Taiwan has 10,000 convenience stores, or one for every 2,000 residents. These stores live up to their claims of convenience – catering their product offerings to their niche community, in addition to providing a wide array of services. These include mailing domestic and international packages, ATM banking, laundry service, and the collection of bills, traffic violation, tax and credit card payments. For instance, one convenience store located in Taipei 101, a must-visit for tourists, stocks up on pineapple cakes that are popular amongst tourists who take them back as souvenirs. Another located next to a duty-free store takes payments in Chinese Yuan, while those in scenic areas offer seating for customers to enjoy the breathtaking view while sipping store-bought coffee and nibbling on store-bought snacks. Since convenience stores are “alwaysopen”, 24 hours a day, 7 days a week,even during the worst weather, theycan become easy targets for criminals.Moreover, convenience store productsare small and can be easily smuggledout of the shops without detection Statistics from 2005 ACNielsen Shopper Trends have shown that on average, out of a national population of 23 million, 80 percent of the Taiwanese urban household shoppers visit a convenience store at least once a week and 14 times a month. Since convenience stores are “always open”, 24 hours a day, 7 days a week, even during the worst weather, they can become easy targets for criminals. Moreover, convenience store products are small and can be easily smuggled out of the shops without detection. This makes height strip cameras ideal for optimising the video surveillance system within stores. Furthermore, all convenience stores currently have a height strip installed by the exit, so customers and would-be criminals may be so accustomed to its existence that they won’t suspect its true function. Height strip camera market potential Despite the large number of convenience stores in Taiwan, the market is not as fragmented as one might assume. Four major companies operate the convenience stores, with the exception of an isolated few. For instance, China Times reported that the convenience store industry leader owns approximately 5,000 stores, followed by 2,900 for the second largest, and 1,296 and 800 stores by the third and fourth largest, respectively. In other words, these are large projects not to be taken lightly!
Anyone looking to ensure customer satisfaction in the video server market for security integrators and end users need look no further than the supply chain. Eliminating the inconsistencies and time delays in the supply chain is a key strategy to ensure customer success, and certified systems builders can provide extra value in the process. Tom Larson, Chief Technology Officer, BCDVideo, says supply chain issues impact customer satisfaction for integrators and end users at all stages of an integrator’s job – at presale, during deployment and for after-sale support. Data capture form to appear here! Stage one: presale Sticking with large, enterprise-grade server manufacturers like Dell and HP guarantees the widest possible selection of high-quality products For an integrator commissioning a video job, a systems builder can provide a wide selection of server and networking products – including the exact needs of any application – through an association with a large-scale OEM (original equipment manufacturer). The scale of the manufacturer also ensures the quality of products; each individual component is made by the same manufacturer so quality and compatibility of the assembled product are givens. In contrast, a generic, non-branded, do-it-yourself server product might be assembled from components made by various no-name manufacturers in an approach reminiscent of Frankenstein, a mixed bag of parts on the inside. Sticking with large, enterprise-grade server manufacturers like Dell and HP guarantees the widest possible selection of high-quality products, says Larson. Stage two: during deployment After an integrator specifies a system, the deployment stage again relies on effective management of the supply chain. In this case, it’s the systems builder that ensures immediate availability of needed server and networking products that are pre-tested and preconfigured before they are delivered to the job site.Creating a close relationship between integrators and their systems builders provides added confidence to integrators that their needs will be met Servers are imaged with the customer’s choice of video management software before they are shipped – it’s another time-saver for customers. Buying direct from a large manufacturer might involve longer lead times, especially if there is a huge amount of equipment involved. In contrast, systems builders can make the process easier by keeping proper levels of inventory on hand and generally ready to be shipped to a customer’s site, within three to five days as needed. If the unexpected occurs with an installation, equipment is needed immediately. In critical situations, additional servers can be pulled from inventory, benched, properly configured, and overnighted if required for a project. A financially solid systems builder can also provide more favorable payment terms, such as net-30 or net-60, to help integrators with cash flow. Creating a close relationship between integrators and their systems builders provides added confidence to integrators that their needs will be met in a timely and professional way. The ability to return equipment within 60 days of purchase for any reason and with no questions asked saves time and also reduces the integrator’s risk. That’s another added service systems builders can provide. The system builder is encouraged to raise high expectations among their integrator customers during deployment and then work to meet, and even exceed, those expectations.All along the supply chain, their certified systems builders facilitate value to integrators and ultimately the end users Stage three: after-sale support If a system component fails two years from now, how quickly can the component be replaced? Large server OEMs maintain seven years of components after a product’s end-of-life, thus ensuring the availability of replacement components. The systems builder again plays a role in making sure that replacements are kept on-hand and can be shipped at a moment’s notice. Another supply chain benefit when it comes to after-sale support is the world-wide availability of on-site technical support provided through large OEM server companies. All along the supply chain, their certified systems builders facilitate value to integrators and ultimately the end users, says Larson. This ensures rapid availability of equipment, flexible payment terms, expertise with system configuration, and the nurturing of a close working relationship with integrators. OEMs provide dependable products to build on, a long-term commitment to providing replacement components, and on-site technical service all over the world. The combination meets the market needs of security and video system integrators and ensures satisfaction of their end user customers.
A multi-diversified international conglomerate with a history that spans over four decades covering multiple businesses and activities. It has out rightly developed the first outlet concept mall in the Middle East. The mall is a home for over 1,200 of the world’s premium and top brands. The mall is the mark of true and ultimate value retail destination. This two storey mall houses 240 stores and services. This particular mall includes multiple stores that required a religious control on the occupancy rate of a store at various times of a year, in order to improve their service management by deploying staff, accordingly. Managing and avoiding overcrowding was one of their major concerns, wherein, they aimed to monitor and ensure customer convenience in peak hours. Occupancy control feature The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall After a comprehensive discussion with their team, Matrix SATATYA SAMAS was proposed. Being the first Outlet concept mall, Matrix SATATYA SAMAS Crowd Management was an answer to all their questions. The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall. Specifically, to identify and address the peak hours which helped them in ensuring customer convenience. Particularly, with the help of the graphical reports based on the statistics, they were able to recruit people beforehand to manage the crowd. A thorough analysis of the reports helped them map and formulate seasonal marketing campaigns and discounts based on the statistics to reap surplus profits. By deploying the occupancy control feature, they could easily analyse the most crowded areas in the mall. Furthermore, they could coin which advertisements or discounts attracted customers. Results Detailed Reports and Their Analysis Improved Crowd Management Better Customer Experience
Burglaries from outdoor ‘smash and grab’ have been costing retailers millions of dollars of loss. In order to detect if someone is trying to penetrate retail store buildings, retailers need to deploy a detection system that triggers activity and activate cameras and authorities. Redscan RLS02020S detectors Utilising the OPTEX Redscan RLS02020S vertical mode detection with Genetec RSA allowed the national retail company to achieve just this. OPTEX installed first 12 stores for a total of 105 RLS-2020S detectors for the initial project. Redscan covered the sides of the buildings as well as key areas of the roofs where needed. It was integrated into the Genetec RSA plugin that unifies OPTEX Redscan detectors with cameras creating full control of video recording and security events. Enhancing retail security Next opportunities are for installing RLS-2020S at 100’s of stores across the United States in 2020-2021. Due to the success of Redscan, the national systems integrator is now introducing the value of this application for other large retail end users.
Theft from stock rooms and shop floors is a persistent problem for retailers. With around €900 million lost annually to thieves in Belgium alone, upscale fashion boutique Patio sought an easy, low-cost deterrent. Code Handle locks fitted on key doors were the answer. A location on Leuven’s most exclusive shopping street did not insulate Patio from retail theft. Shoplifting is a growing problem in many European countries, and thefts had also proliferated at Patio. Thieves were using the store’s toilet to remove clothing tags. Some even went upstairs to Patio’s offices and stole valuable items. Code Handle® keeps your store rooms safe Code Handle proved an ideal solution for us to protect non-public spaces from the public" During a store renovation, manager Jeff Van den Bergh decided Patio’s offices and customer toilet needed proper security. Shoppers and visitors should not enjoy free, casual access to these sensitive rooms. However, he did not want staff wasting their time tracking physical keys when they could be helping customers. An expensive access control system was also ruled out. Door hardware had to look clean and contemporary, to meet the style-conscious standards of Patio’s interior. The store’s security contractor recommended Code Handle, which adds electronic PIN locking to doors without wires or an expensive access system. “Code Handle proved an ideal solution for us to protect non-public spaces from the public,” says Jeff Van den Bergh, Patio’s Store Manager. Door security Door security is operated by a discreet PIN-pad built into a brushed-chrome handle. Two standard batteries slot inside each Code Handle to power the digital security. These typically last for 30,000 lock/unlock cycles. "The design fits well within the store,” adds Mr Van den Bergh. Now, Patio customers still use the toilet — but not unsolicited. An employee unlocks the door for them without a key or pass. The door to Patio’s offices is closed to everyone, except staff who unlock it with a personal PIN. Code Handle comes with one Master PIN; the store manager issues up to 9 additional 4–6-digit PINs. When an employee leaves Patio, it’s simple to delete their PIN. For further information visit https://campaigns.assaabloyopeningsolutions.eu/codehandle
hagebau is an association of some 360 trading companies offering building products at more than 1700 locations across Europe. Employing around 500 staff, the Schneider group of companies has its headquarters in Erlstätt and runs 13 hagebaumarkt stores around Traunstein, most of them in the Upper Bavaria region. Thousands of customers visit these stores every day to browse the wide range of products on offer. Busy day-to-day operations and a high turnover of goods pose significant challenges in terms of the safety of customers and employees, as well as on-site inventory protection. Cybersafe and 100% GPDR-compliant “Introducing digital solutions into our locations is one of our biggest challenges,” explains Martin Wohlmayer, Head of IT and Organisation at Jos. Schneider GmbH. “To do this, we need highly reliable solutions that are cybersafe and 100% GPDR-compliant.” User rights can be assigned, meaning that access to the video material is 100% GDPR-compliant" The in-store video surveillance system has an enormous amount to monitor on a daily basis. Theft, burglary and incidents in parking lots are just a few of the key sensitive issues. The company’s forward-looking strategy also means that any current investments need to be flexible, straightforward and expandable to tackle future challenges. Managed via MxManagementCenter The Traunstein store is the ninth hagebaumarkt in the Schneider Group to be fitted with MOBOTIX technology. 134 MOBOTIX cameras have been installed in total, 19 of them in Traunstein. Special MOBOTIX outdoor cameras monitor the outdoor area, delivering crystal-clear images at any time of year, day or night. This means that all incidents that occur in parking lots or in outside areas are captured. The cameras are managed via MxManagementCenter (MxMC.) Various levels of user rights can be assigned, meaning that access to the video material is 100% GDPR-compliant. MxMC also features an interface to the POS system so that any POS discrepancies can be immediately resolved. Customer counts and footfall analysis are also integrated to further optimise customer service and customer satisfaction. Monitoring the retail space Using just the MOBOTIX cameras that were monitoring the retail space in Traunstein hagebaumarkt, inventory discrepancies resulting from theft were able to be resolved. But MOBOTIX camera surveillance offers much more than anti-theft protection: The user can analyse the footage, allowing them to adjust the range of products as required and improve product positioning — an optimal approach for increasing sales potential.
A global UK department store, with a commitment to offering quality products and outstanding service, has ensured the protection of its customer service mobile equipment with Traka’s intelligent locker solutions. Traka’s specialist locker systems The high street favourite has integrated Traka’s specialist locker systems throughout its branch network and top ranking online operations, to store, charge and manage dedicated mobile devices, enabling instant availability for customer service teams across the UK. The high street favourite has integrated Traka’s specialist locker systems throughout its branch network The move was part of a key store investment strategy, which introduced the mobile devices to enable authorised users to take web orders and respond to customer enquiries and stock checks, instantly and efficiently. Digital key management Speaking about the use of digital key management and its impact on the department store processes, a representative for the store said, “We are devoted to working on every aspect of our operations, to continue our pledge of delivering quality products and outstanding service. We believe this, put together with our continued commitment to price matching is what is resonating with our customers.” “We want to streamline our stores and online services to be equally enjoyable places to shop. We are aware we need to respond to personalised customer queries quickly and efficiently, with the right information on any product or service. Intelligent tracking technology “To achieve this, we need our customer-facing teams to be equipped with fast working intelligent technology. Here, Traka excelled at providing a branch solution that allows us to not only store dedicated devices securely, but also integrates into our daily operational systems. We can track where each device is and provide staff with peace of mind that every device is fully charged and up to date with our latest exclusive offers.” Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software. This offered in-locker charging facilities, full audit control capability, dedicated fault reporting on any issues with a piece of equipment, and capability to exchange an item with minimal time or resource disruption. Intelligent locker systems Steve Bumphrey, Traka UK Sales Director added, “Any department store’s success is dependent on providing a high level of service, deep knowledge of what it is they’re selling, and a willingness to ensure customers receive the right item. Being able to do so quickly and efficiently, is where the introduction of mobile devices have proven invaluable.” Steve adds, “Traka’s involvement was to understand the unique requirements of the customer services teams and create and network our intelligent locker systems, to make a significant operational difference. Staff no longer need to hunt for working devices to respond to customer enquiries, safe in the knowledge they are ready to use with very latest cross brand and department product and service information and pricing.”
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organisation, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analogue and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organisation from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”
Round table discussion
Ten years is a long time, but it seems to pass in an instant in the world of security. In terms of technology, 2010 is ages ago. Changes in the market have been transformative during that decade, and we called on our Expert Panel Roundtable to highlight some of those changes. We asked this week’s panelists: What was the biggest change in the security industry in the 2010-2019 decade?
The new year is several weeks old, so it is safe to say that many of our New Year resolutions have fallen by the wayside. Despite the limited success of our personal resolutions, the new year is a great time to take stock, look ahead, and plan to make 2020 the best year yet. Thinking about our industry as a whole, we asked this week’s Expert Panel Roundtable: What should be the security industry’s “New Year’s resolution?”
Video cameras are everywhere, and hundreds more are installed every day. Our society appears to be reaching a point of perpetual surveillance. It certainly feels as if we are always being watched even though it is not yet the case. But as cameras are becoming more common than ever, we are also entering a new era of privacy concerns and sensitivities, as evidenced by GDPR and other such initiatives. We presented this quandary to this week’s Expert Panel Roundtable: Surveillance cameras can go anywhere, right? Where is it “not OK?”