Checkpoint Systems has unveiled a host of new, pioneering solutions at EuroShop 2020 that demonstrate how technology can help brands navigate the evolving retail landscape. The only fully vertically integrated solutions provider, Checkpoint, has developed an extensive understanding of the complex challenges presented by the retail digital transformation. And, its collaboration with leading retailers, such as LPP and Desigual, demonstrates how it is building an agile, responsive in-store environ...
Technology company Ocucon has developed a lighter version of their VSaaS product, Cloud by Ocucon, allowing retailers to now benefit from innovative cloud technology for a select number of cameras. Cirrus Cloud by Ocucon is a lightweight, highly flexible version of Cloud by Ocucon. It will have all the features of its bigger brother but, in response to retailer demand, it has been optimised to work in a modular fashion for up to eight cameras per store. In-store surveillance and storage Resear...
Ten years is a long time, but it seems to pass in an instant in the world of security. In terms of technology, 2010 is ages ago. Changes in the market have been transformative during that decade, and we called on our Expert Panel Roundtable to highlight some of those changes. We asked this week’s panelists: What was the biggest change in the security industry in the 2010-2019 decade?
The new year is several weeks old, so it is safe to say that many of our New Year resolutions have fallen by the wayside. Despite the limited success of our personal resolutions, the new year is a great time to take stock, look ahead, and plan to make 2020 the best year yet. Thinking about our industry as a whole, we asked this week’s Expert Panel Roundtable: What should be the security industry’s “New Year’s resolution?”
Dahua Technology, a world renowned video-centric smart IoT solution and service provider, unveils its 2020 core product launch in Intersec Dubai, enabling and accelerating the AIoT transformation. The launch includes the main over-coax technology advancement HDCVI 6.0, AI (WizSense/WizMind) as well as Full-colour technology which enables outstanding performance under extreme low light conditions. Advanced AI capabilities A longtime pioneer in the realm of HDCVI that seeks to offer great conve...
Camden Door Controls, a provider of door activation, control and locking products, introduces its CX-ED1309 Series Grade 1 strikes. These compact strikes are designed for storefront applications. Packaged with brushed aluminum and dark bronze round faceplates, they offer superior quality and performance. The ‘Universal’ design delivers unparalleled application flexibility, with field selectable voltage, fail safe/fail secure operation for use in aluminum jambs and stiles. They are U...
Security companies provide a type of service that tends to go unnoticed except when it’s missed. Businesses, banks, stores, event organisers and VIPs are their main clients. Their demand is increasing, mostly due to the expansion that Southern California has experienced in the latest years. Small cities and towns are increasingly growing every day, mostly due to internal migration and the high prices of rent in Los Angeles County. Veteran Los Angeles security company HillQuest Security knows about this growth and the demand for services like the ones they provide. That’s why they’ve decided to expand their already wide range of services (which included more than 60 cities by 2018) to the entirety of Orange and Riverside counties. Security options for businesses HillQuest Security has started to provide security guard services in Orange County and Riverside since early 2019. What was initially a test venture that turned out to be really successful for the company became a full-service activity. Now, HillQuest has started to offer its full range of security options for businesses and individuals in those areas. Our trained, licensed expert security officers can handle any and all of your security needs" Businesses and other entities in the OC and Riverside can now hire HillQuest Security mobile patrols, bodyguards, security systems, loss prevention, and other security services for banks, construction areas, health care facilities, hotels, apartment complexes, movie sets, parking lots, schools and event venues. Security services “We provide security services that are perfectly tailored for you,” says John Bouzy, HillQuest Security owner. "Our trained, licensed expert security officers can handle any and all of your security needs. Moreover, we can do that any time of day as well." According to its website, the company is insured with a $5 million dollar policy and all officers “meet the standards set by the Bureau of Security and Investigative Services".
Helping retailers to improve store planning and the flow of footfall, Checkpoint Systems, globally renowned provider of shopper security solutions, has launched an innovative solution, the One Way Surveillance Sensor. One Way Surveillance Sensor Store layouts are critical, designed to influence customer behaviour and improve store flow while highlighting key promotions and merchandise. Developed to monitor directional changes of customer movements in-store, Checkpoint’s One Way Surveillance Sensor enables retailers to monitor the effectiveness of their store planning and ensure that shoppers are navigating the shop floor as intended. Often the measures put in place by retailers, such as gates or one-way doors, can be circumvented by shoppers or shoplifters. And, with shrinkage in Europe costing €49 billion every single year, retailers are increasingly investing in measures to help manage and improve loss prevention. Store security and surveillance Our new One Way Surveillance Sensor can also identify conspicuous changes that may indicate a possible theft" Mounted at store entrances, the One Way Surveillance radar sensor can be used not only to track customer flow, but to detect suspicious behaviour. For example, when a customer moves through the entrance in the wrong direction, it identifies the direction of traffic, signalling an alarm that alerts store personnel to investigate. This can be a standalone alarm or integrated within a wider EAS system. Marco Furli, Business Development Manager EMEA Connected Solutions at Checkpoint Systems, commented “Maintaining the flow of traffic should enhance the experience and not negatively impact the retail environment – it’s an essential part of store planning. By monitoring the flow of traffic, our new One Way Surveillance Sensor can also identify conspicuous changes that may indicate a possible theft.” Wired and wireless installation One Way Surveillance Sensor is available for purchase in the market now. It is available as wired as standard, while wireless installation is also available on request.
Intelligent Retail is a real buzz word at the moment. The video enabling transaction plays a key role in intelligent retail surveillance. Surveon Technology, the end-to-end video surveillance solutions provider, introduced Surveon POS Solution which can extract transactional data from point-of-sale (POS) system and pair the data with video from the time of the transaction, supporting partners to investigate criminal behaviour such as stealing money, address product shrinkage, record shipments and track parcels, enhancing their business profits. Surveon POS Solution provides partners transaction data with surveillance video to clarify the responsibility when transaction errors happened, supporting 1/2/4/6 transactions live view and 1/2/4 transactions playback on the same screen. Quick monitoring with multiple filters Surveon POS Solution allows partners to set the filters through control buttons to get valuable part information of transactionsFinding the useful information from thousands of transaction data is waste of time, especially for chain stores. Surveon POS Solution allows partners to set the filters through control buttons to get valuable part information of transactions, enhancing their working efficiency. To search a specific transaction from tons of data, Surveon POS Solution provides log search function. Just enter the time, camera and keyword in VMS, the system will find the transaction and its corresponding video for partners, helping them to save lots of time. Remote monitoring for store/retail chain Surveon POS Solution supports multiple architectures and local/remote monitoring for single store or retail chain operation, providing partners a flexible and scalable option to manage their system. Besides, Surveon product line, including camera, NVR and VMS, is compatible with major 3rd party POS systems, saving partners' time and efforts to integrate the system. Surveon POS Solution initial shipment is scheduled at the end of November.
March Networks, a global provider of intelligent video solutions, is pleased to introduce its new CA2 Series HD analogue cameras. A complement to the company’s 8724 V Tribrid NVR and HD analogue offering, the cameras enable organisations to capture sharp 1080p video over existing coaxial cable without the cost and disruption typically required to upgrade to Cat5/6. They also come with multiple mounts, including an innovative drop ceiling mount that cuts installation times by 50% or more. The CA2 cameras are the newest component of our HD analog solution" CA2 Series low-light cameras Incorporating infrared micro-LEDs for illumination in total darkness, and Wide Dynamic Range to eliminate shadows and saturation in bright and low-light environments, the CA2 Series cameras provide high-quality image capture in all lighting conditions. In addition, the cameras are enclosed in a vandal-resistant, IP66-rated aluminum housing, making them ideal for both indoor and outdoor applications. “The CA2 cameras are the newest component of our HD analogue solution, which enables organisations to capture HD analogue, IP and standard analogue video on a single recording platform, and to choose how many channels are dedicated to each camera type,” said Dan Cremins, March Networks’ Global Product Management Leader. “They are an attractive option for small banks, convenience stores, quick service restaurants, and other applications where the time and cost required to undertake a costly ‘rip and replace’ of existing analogue cabling can be prohibitive.” 8724 V Tribrid NVR Part of March Networks’ recently launched HD analogue solution and cloud-based Searchlight for QSR service for quick service and fast casual restaurants, the CA2 Series cameras work with the company’s 8724 V Tribrid NVR and are managed with powerful March Networks Command video management software. The 8724 V supports most third-party HD analog cameras and all three of the most common HD analog technologies The 8724 V recorder’s innovative design uses analog power and Power over Ethernet (PoE) modules to support a variety of HD analog, IP and standard analogue video configurations, up to a maximum of 24 channels. For example, an 8724 V recorder can be deployed to capture HD video from 8 CA2 Series cameras and 16 IP cameras in one location, while a second 8724 V could capture video from 8 IP cameras and 8 CA2 Series cameras at another location. All camera licensing is included regardless of the configuration, making the solution even more cost-effective. Complete intelligent video solutions In addition, the 8724 V supports most third-party HD analogue cameras and all three of the most common HD analogue technologies – HD-CVI (composite video interface), HD-TVI (transport video interface) and AHD (analog high definition). Uniquely, the recorder is wall-mounted to save space, and incorporates a front-lock enclosure for added security. March Networks will demonstrate its new CA2 Series HD analogue cameras and 8724 V Tribrid NVR as part of its complete intelligent video solutions in Booth 26047 at the ISC West Conference & Exposition, April 11-13, 2018 in Las Vegas, NV.
Bosch Security Systems introduces In-Store Analytics, a solution to provide retailers with valuable insights on store traffic for improving operations, customer engagement and sales. As part of the solution, Bosch IP panoramic cameras are installed to provide high visibility of the retail floor. The cameras use on-board Intelligent Video Analytics to create position data of shoppers’ movements. This data is then sent direct to the Cloud where it is further processed without video streams ever leaving the retailer’s premise, thus maintaining shopper’s privacy. Unlike many systems that need on-site PCs to pre-process the video streams, limiting their performance to a few cameras per site, Bosch’s solution easily scales to cover even the largest retail stores with a high camera count and large multi-store chains. Customised web interfaces In the Cloud, position data is mined into performance results and visualisations that are shared with the retailer through customised web interfaces for merchandisers and operations managers. For merchandisers, In-Store Analytics delivers shopper behavior insights to enable more informed decisions. Sales of retail products often depend on their placement within the store and at what point shoppers see the items on their journey through the retail floor. In-Store Analytics provides merchandisers with store traffic visualisation tools, such as a flow analysis, to determine if shoppers are moving through the store in the way that they intended. The solution shows where shoppers walk, stop and dwell, and provides performance metrics such as engagement times and rates, based on the actual number and behavior of shoppers at a display. This helps merchandisers evaluate the performance of each display in the store, providing them the information they need to increase customer engagement with products, which can lead to increased sales and revenue. Tracking customer service quality For operations managers, In-Store Analytics provides insights into department and store level traffic. Operations managers can use these insights to ensure sufficient staff is onsite to serve shoppers during peak times. Traffic data also enables retailers to track customer service quality over time. “In-Store Analytics was developed based on input from retailers who stressed the value of actionable data,” said Chris Larcinese, Regional Marketing Manager, Bosch Security Systems. Retailers will benefit from actionable insights from the solution, as the shopper data delivered by In-Store Analytics has a high accuracy rate. This is due to the superior reliability of the Intelligent Video Analytics that comes standard on Bosch FLEXIDOME IP panoramic 7000 MP cameras, as well as the advanced cloud-based processing algorithms that filter the shopper position data according to individual store environments.
Customers can now create a backup video archive to protect valuable video data and ensure ongoing resiliency Arteco, a provider of video event management solutions, will unveil advancements to its video event management portfolio at the upcoming ISC West 2017 conference.The Arteco video surveillance solutions portfolio delivers a wide variety of functionalities that help stakeholders gain new levels of awareness within their security and business infrastructures. The company has expanded its focus to provide customised systems that fit the requirements of specific vertical applications, such as retail, logistics, Smart City, critical infrastructure, and campus. Enhancements include advanced storage options, bandwidth reduction for live and recorded video, support for ONVIF Audio Out, POS and marketing platforms. Arteco Point-of-Sale integration With the ability to integrate POS into the Arteco VEMS platform, retailers can improve the investigation of suspicious register transactions. To quickly identify fraudulent transactions, operators can search the transaction history by querying predefined criteria and view the video tied to these events. The integration of video and transaction data enables retailers to be more proactive with loss prevention and theft reduction. Arteco Marketing Platform A unique and innovative web-based tool, the Arteco Marketing Platform provides users in retail stores, restaurants, hotels and more with increased insight into transaction history, buying trends and conversion rates. The solution supports intelligence gathering from a single location to hundreds of stores, providing a comprehensive view of marketing efforts across an organisation’s infrastructure. People counting, heat mapping, biometrics and other advanced video analytics help users identify key data points, manage resources, and optimise marketing campaigns to increase revenue. Auxillary storage Customers can now create a backup video archive to protect valuable video data and ensure ongoing resiliency. The Arteco auxiliary archive allows continued access to recorded video, even if the main server is offline. Users can also backup recorded video on a local network or cloud-based storage for further redundancy. “Arteco continues to enhance to its products to enable end users to gain the most important information from its video data” Substream LiveSubstream Live reduces impact on CPUs when viewing a large number of camera feeds. With this feature, stakeholders view high-quality live video within Arteco VEMS even when bandwidth is low. Furthermore, operators can watch more camera views simultaneously. When recording, Substream allows organisations to store high quantities of recorded video, reducing impact on the network. ONVIF Audio Out Organisations can increase proactive risk mitigation while enhancing situational awareness through Arteco’s support for ONVIF Audio Out. Operators within a central command centre can communicate with security personnel, employees, or visitors at another location via two-way audio communication. Arteco LPR Server Arteco delivers greater freedom of choice with its LPR Server, which allows organisations to use standard IP cameras instead of dedicated License Plate Recognition (LPR) cameras. Identifying critical video is streamlined with detailed layouts and maps, as well as metadata of the plate in each event. Addressing real-world challenges “Arteco continues to enhance to its products to enable end users to gain the most important information from its video data,” said Steve Birkmeier, Vice President, Sales and Business Development, Arteco. “We are dedicated to helping organisations deploy solutions that fit their unique environments. These products are also designed to address the real-world challenges that organisations face on a daily basis.” Companies across the globe gain significant benefits from Arteco video event management solutions. Customers including USS Iowa, Campbell University and Lexus report streamlined integration, shortened tactical response times and stronger operational efficiencies. To learn how Arteco can help elevate a security program, schedule a meeting with them at ISC West 2017 (booth 4097).
Artificial intelligence allows machines to do jobs previously done by people. When it comes to security and surveillance, this technology allows cameras and control room equipment to identify a wide range of threats automatically and in real time across hundreds or even thousands of cameras – allowing security teams to take immediate action to protect people and assets. AI technology and surveillance solutions Artificial Intelligence technology built into surveillance solutions help organisations optimise their security Video surveillance cameras are the electronic eyes of any security operation. In the past, human supervision was needed to make sense of the images captured, and to assess whether certain events posed a security risk or not. With some organisations using hundreds or even thousands of cameras to protect their people and assets, manual review of footage is simply impossible – potentially leaving them vulnerable to security breaches. Advanced Artificial Intelligence technology built into surveillance solutions can help organisations overcome this challenge and optimise their security. This means cameras, control-room equipment and back-end infrastructure can now ‘learn’ about potential threats for themselves by recognising people, vehicles and even behaviours. Detection and prevention The manual interventions needed with traditional security systems mean that teams were frequently reacting to breaches that had already happened. Artificial Intelligence changes all this by recognising potential threats before they impact company’s people or assets – allowing security teams to react immediately to neutralise any potential threat. Artificial intelligence solutions can automatically trigger alerts when a person appears in a restricted area For example, artificial Intelligence solutions can automatically trigger alerts when a person appears in a restricted area, or when a vehicle with a blacklisted number plate enters a site. With alerts delivered in real time, teams can identify and react to security threats and protect people and assets more effectively. And because alerts are automated, potential threats are hardly missed or overlooked. How does artificial intelligence work? Artificial Intelligence systems become more intelligent over time, building databases of potential threats and reacting to new events accordingly. This allows systems to ‘think for themselves’ and to alert teams of any suspicious events or people who are caught on camera. Artificial intelligence technologies use advanced algorithms based on Deep Learning to distinguish between different kinds of security events and threats. Technologies incorporated into the Hikvision portfolio include: Facial recognition which allows law enforcement personnel to identify suspects and commercial teams to identify VIP customers in real time. Vehicle identification which can be used to identify vehicle number plates and recognise different types of vehicles (even down to make and model), or to trigger alerts when vehicles enter restricted areas. Perimeter protection which helps organisations to identify real threats by distinguishing people and vehicles from other moving objects and keeping false alarms to a minimum. Business intelligence which employs people counting, queue detection, and heat mapping technologies, so that organisations can enhance operational efficiency by making use of the data report. Increasing commercial success Artificial intelligence isn’t just useful for identifying security threats – although this is a key strength of the technology. It can also help organisations increase their competitiveness and commercial success. For example, VIP customers who opt to participate in special marketing promotions or other incentives can be identified so staff can provide the right kind of service at the right time. This gives organisations the opportunity to personalise the service experience, foster loyalty and maximise customer lifetime revenues. Artificial Intelligence can help organisations to better understand customers and meet their needs more effectively In the same way, artificial Intelligence can help organisations to better understand customers and meet their needs more effectively – leading to more commercial opportunities. One feature – called People Counting – allows stores and commercial centres to map footfall at peak times, ensuring that staffing is optimised to meet demand. At the same time, stores can see which areas of the building customers visit most and adjust their merchandising and product positioning accordingly to maximise the sales opportunities. Artificial intelligence at Hikvision Hikvision’s family of artificial intelligence products include the DeepinView network cameras and DeepinMind NVRs. The products help to tackle security with facial recognition; monitoring and counting of people; and recognition and detection of vehicles, to name a few. These features all depend on artificial intelligence technology to recognise, classify and respond to security threats. This article was written by Hikvision.
Temperature, dusty and dirty conditions, along with limited access to networkingmakes remote location video surveillance extremely challenging Properly conducting video surveillance for any organisation comes with several challenges. Not the least of which is how to architect a system that finds the right balance between quality, cost and bandwidth impact. This becomes even more challenging in non-traditional, demanding environments that are uncontrolled or highly dispersed, whether that’s an oil field, outdoor ATM machine, city intersection or a host of other “no-man’s land” environments where there is less control over the temperature, dusty and dirty conditions, and with limited access to bandwidth and IP networking. A primer on video surveillance for all organisations First, before we move on to harsh environments, let’s look at how most organisations address video surveillance recording. Until recently, many companies have planned video surveillance systems around cameras that capture and stream video over a network to centralised general purpose IT servers and storage systems. That video can cause major network bottlenecks. For almost all organisations, network infrastructure planning does not take video surveillance network needs into account. The networks are typically designed to handle information related to the business such as emails and application servers, and it’s often prioritised according to the business’ function. For instance, on a network within a bank – transactional data will be made a higher priority than video surveillance data. The shared network bogs down video surveillance systems (or the other way around) and prohibits companies from running the kind of video surveillance quality that they can depend on. Open, intelligent surveillance appliances A new approach, which remedies these issues and performs better than the use of general-purpose IT systems and a centralised recording is the use of open, intelligent surveillance appliances. These appliances are an all-in-one server, managed switch and storage that are typically installed in a distributed appliance architecture. In a distributed environment, appliances record closer to the edge of the surveillance network, near the cameras. Multiple IP cameras are connected directly to the appliance so video only streams over the network when it is retrieved on-demand through a video management system (VMS) or in the event of an incident. The appliance is open because it works with virtually any VMS depending on the needs. An intelligent surveillance appliance approach and distributed architecture not only take the burden off the network by up to 95 percent, but also increase the reliability of the video by disassociating the surveillance video recording from conditions that can affect the health of the network such as congestion or network outages. Video continues to record when the network goes down, and there are fewer single points of failure. These appliances are typically built for the special demands of megapixel video and provide a smarter approach than streaming surveillance over networks. Open, intelligent surveillance appliances perform better than general-purposeIT systems and a centralised recording Remote area video surveillance challenges The majority of today’s video surveillance systems were designed to operate in controlled corporate or campus environments. But that is not always where the most demanding surveillance needs are found. Many of today’s video surveillance systems are needed at the far reaches of the globe, at the perimeter of an organisation, or the most inaccessible city locations that have dusty, dirty conditions. They must operate in extreme temperatures reaching as low as -4°F, up to 140°F; and have limited access to reliable network bandwidth. Because they have no other choice, organisations and their integrators will go to additional efforts to protect mission-critical equipment and surveillance recording from the elements. In doing so, they add additional expense or force fit regular network video recorders (NVR) and general-purpose systems that were not designed for the job. Some get by procuring multi-thousand dollar enclosures to protect equipment that have fans and sensitive components, and in essence “brute” force solutions to meet the needs. To add to the difficulty, network capabilities are even more limited with remote locations. The quality of video that can be transferred back from the surveillance point is limited by the network connection. Due to these limitations, compromises are made including reducing resolution and frame rate, resulting in lost video and unusable evidence. When layers of video security are added to an infrastructure that was weak to begin with, it becomes more likely that fewer locations will meet the desired security requirements. In controlled settings the need for distributed architecture is very strong. In uncontrolled environments, this need is only magnified due to lack of bandwidth and on-site oversight, and the presence of harsh temperatures and other conditions. A ruggedised, intelligent appliance solution Appliances are an ideal solution for uncontrolled, harsh environments where systems will be located in remote, difficult to access or perimeter places. In fact, there are now ruggedised surveillance appliances that have been “hardened” or in other words built in a certified, rugged enclosure that is able to withstand and excel in scenarios such as oil and gas fields, industrial locations, city surveillance, ATMs, border control and convenience stores. The appliance is enclosed in a chassis that meets UL and CE certifications ideal for recording in extreme conditions. By nature, “no man’s land” is distributed. It is a place that is hard to reach and often underserved in terms of IP network and bandwidth. Therefore, a distributed appliance strategy for recording is perfectly suited and provides the ability for security managers to access video on demand rather than stream it over unreliable networks. Remote monitoring appliances are suitable for applications such as ATMsurveillance, border control and on cell phone towers But, it is important to understand that being “ruggedised” is only part of the story because these remote locations, present other interesting challenges: There are not staff nearby to manage the appliances, and there are cyber security threats when surveillance cameras are left unattended in an IP network. There needs to be intelligence built into the appliances for remote management. Health monitoring: An intelligent surveillance appliance provides health monitoring of the entire ecosystem including the server, manage PoE switch, storage and cameras. This monitoring allows greater visibility and better control. It also includes proactive event management and notifications 24/7 via text message or other communication methods in the event of an issue such as an out of focus camera or a component that has been tampered with resulting in unusable video. Without health monitoring, video loss can occur without knowledge until it is too late. Cyber security: Another key issue is that of cyber security and hacking. Camera ports have become an entry point for creative hackers into an organization’s critical IP network. An intelligent surveillance appliance provides the ability to lock down camera ports on a switch with a single click to prevent hackers from gaining access to the corporate network. If a device with a different MAC ID address is plugged into the camera or access port, it cannot gain entry into the network and will be locked out. A web interface is used to manage the ports from a centralised location. How rugged video surveillance appliances work in extreme conditions Cell phone towers: Cell phone towers dot the landscape of remote and rural areas across many countries. Thieves have been known to steal valuable copper cable from the towers. By the time someone shows up, the culprits have already taken the supplies that they need. Video surveillance is a critical solution to protect these assets. Border patrol: Another interesting scenario exists within an open border from one country to another. Many times thermal imagery video surveillance will be used at night to detect border crossings by measuring heat signatures. These programmes are complex and often require processing power with significant network infrastructure investment. They also work best if they are installed closer to the source of the video recording. A rugged appliance provides a source of power and the ability to record on the spot. When filming within a closer proximity, once the cameras show heat images of figures coming over the horizon, on-the-ground teams are able to proactively go to the location before the suspects arrive. Special analytics can run directly off of the rugged device for border patrol applications. ATMs: Although they’re not always located in extreme locations, ATMs are usually small boxes that include a camera to record the customer’s face for security measures. Normally, companies will only open the ATM to fill it up with money, change the ink or add more paper. They typically don’t open it to service a video surveillance recorder or to air out the recording unit. A ruggedised, fanless appliance works well because it’s small and reliable enough to live within the closed box and can withstand temperatures ranging from -4°F to 140°F. What’s next? The possibilities for rugged, intelligent surveillance appliances are endless. The high performance processing, highly tuned storage, intelligent features and network friendly architecture, all housed in a protected chassis, provide for a host of inventive uses from facial recognition to license plate recognition along highways. There are surveillance scenarios that we have not even conceived of yet but that will be better served with innovations in appliances built specifically for the job, no matter where in the world.
The height strip camera blends into the storeenvironment, conducting covert surveillanceundetected by potential criminals Video security systems could see a spike in Taiwan’s store security market, as more manufacturers start to release covert “height strip” cameras. These cameras offer an inconspicuous surveillance solution for Taiwan’s huge number of convenience stores, who are easy targets for criminals. One of the first things that potential criminals check for at their target stores or banks is where the security cameras are mounted, so they can avoid their faces being captured as evidence. Since the majority of surveillance cameras are ceiling-mounted, baseball caps or hoods are often used to avoid being caught on camera in a recognisable way. Capturing reliable facial images for identification is crucial to the security of stores and banks or any other business that can fall prey to criminals. Covert camera benefits for store security Specialty covert cameras such as height strip cameras provide a simple, yet discreet and cost-effective way to augment store security in small systems. As its exterior is disguised as a height strip, the camera blends in with the environment and its existence is unnoticed. In addition, such cameras are often placed by the exit, where fleeing criminals are most concerned about avoiding security cameras. Capturing reliable facial imagesfor identification is crucial to thesecurity of stores and banks orany other business that can fallprey to criminals VIVOTEK enters the height strip camera market This summer, Taiwanese security manufacturer VIVOTEK joined other big names, such as Axis, Honeywell and Verint in adding a height strip camera to its product offering. While it is not the first in the market to launch such a product, it has the advantage of being offered geographically within a large potential vertical market – Taiwan has the largest density of convenience stores in the world. Convenience stores: a vertical market, but vulnerable to crime According to 2014 statistics cited by China Times, a local news source, Taiwan has 10,000 convenience stores, or one for every 2,000 residents. These stores live up to their claims of convenience – catering their product offerings to their niche community, in addition to providing a wide array of services. These include mailing domestic and international packages, ATM banking, laundry service, and the collection of bills, traffic violation, tax and credit card payments. For instance, one convenience store located in Taipei 101, a must-visit for tourists, stocks up on pineapple cakes that are popular amongst tourists who take them back as souvenirs. Another located next to a duty-free store takes payments in Chinese Yuan, while those in scenic areas offer seating for customers to enjoy the breathtaking view while sipping store-bought coffee and nibbling on store-bought snacks. Since convenience stores are “alwaysopen”, 24 hours a day, 7 days a week,even during the worst weather, theycan become easy targets for criminals.Moreover, convenience store productsare small and can be easily smuggledout of the shops without detection Statistics from 2005 ACNielsen Shopper Trends have shown that on average, out of a national population of 23 million, 80 percent of the Taiwanese urban household shoppers visit a convenience store at least once a week and 14 times a month. Since convenience stores are “always open”, 24 hours a day, 7 days a week, even during the worst weather, they can become easy targets for criminals. Moreover, convenience store products are small and can be easily smuggled out of the shops without detection. This makes height strip cameras ideal for optimising the video surveillance system within stores. Furthermore, all convenience stores currently have a height strip installed by the exit, so customers and would-be criminals may be so accustomed to its existence that they won’t suspect its true function. Height strip camera market potential Despite the large number of convenience stores in Taiwan, the market is not as fragmented as one might assume. Four major companies operate the convenience stores, with the exception of an isolated few. For instance, China Times reported that the convenience store industry leader owns approximately 5,000 stores, followed by 2,900 for the second largest, and 1,296 and 800 stores by the third and fourth largest, respectively. In other words, these are large projects not to be taken lightly!
Anyone looking to ensure customer satisfaction in the video server market for security integrators and end users need look no further than the supply chain. Eliminating the inconsistencies and time delays in the supply chain is a key strategy to ensure customer success, and certified systems builders can provide extra value in the process. Tom Larson, Chief Technology Officer, BCDVideo, says supply chain issues impact customer satisfaction for integrators and end users at all stages of an integrator’s job – at presale, during deployment and for after-sale support. Data capture form to appear here! Stage one: presale Sticking with large, enterprise-grade server manufacturers like Dell and HP guarantees the widest possible selection of high-quality products For an integrator commissioning a video job, a systems builder can provide a wide selection of server and networking products – including the exact needs of any application – through an association with a large-scale OEM (original equipment manufacturer). The scale of the manufacturer also ensures the quality of products; each individual component is made by the same manufacturer so quality and compatibility of the assembled product are givens. In contrast, a generic, non-branded, do-it-yourself server product might be assembled from components made by various no-name manufacturers in an approach reminiscent of Frankenstein, a mixed bag of parts on the inside. Sticking with large, enterprise-grade server manufacturers like Dell and HP guarantees the widest possible selection of high-quality products, says Larson. Stage two: during deployment After an integrator specifies a system, the deployment stage again relies on effective management of the supply chain. In this case, it’s the systems builder that ensures immediate availability of needed server and networking products that are pre-tested and preconfigured before they are delivered to the job site.Creating a close relationship between integrators and their systems builders provides added confidence to integrators that their needs will be met Servers are imaged with the customer’s choice of video management software before they are shipped – it’s another time-saver for customers. Buying direct from a large manufacturer might involve longer lead times, especially if there is a huge amount of equipment involved. In contrast, systems builders can make the process easier by keeping proper levels of inventory on hand and generally ready to be shipped to a customer’s site, within three to five days as needed. If the unexpected occurs with an installation, equipment is needed immediately. In critical situations, additional servers can be pulled from inventory, benched, properly configured, and overnighted if required for a project. A financially solid systems builder can also provide more favorable payment terms, such as net-30 or net-60, to help integrators with cash flow. Creating a close relationship between integrators and their systems builders provides added confidence to integrators that their needs will be met in a timely and professional way. The ability to return equipment within 60 days of purchase for any reason and with no questions asked saves time and also reduces the integrator’s risk. That’s another added service systems builders can provide. The system builder is encouraged to raise high expectations among their integrator customers during deployment and then work to meet, and even exceed, those expectations.All along the supply chain, their certified systems builders facilitate value to integrators and ultimately the end users Stage three: after-sale support If a system component fails two years from now, how quickly can the component be replaced? Large server OEMs maintain seven years of components after a product’s end-of-life, thus ensuring the availability of replacement components. The systems builder again plays a role in making sure that replacements are kept on-hand and can be shipped at a moment’s notice. Another supply chain benefit when it comes to after-sale support is the world-wide availability of on-site technical support provided through large OEM server companies. All along the supply chain, their certified systems builders facilitate value to integrators and ultimately the end users, says Larson. This ensures rapid availability of equipment, flexible payment terms, expertise with system configuration, and the nurturing of a close working relationship with integrators. OEMs provide dependable products to build on, a long-term commitment to providing replacement components, and on-site technical service all over the world. The combination meets the market needs of security and video system integrators and ensures satisfaction of their end user customers.
Theft from stock rooms and shop floors is a persistent problem for retailers. With around €900 million lost annually to thieves in Belgium alone, upscale fashion boutique Patio sought an easy, low-cost deterrent. Code Handle locks fitted on key doors were the answer. A location on Leuven’s most exclusive shopping street did not insulate Patio from retail theft. Shoplifting is a growing problem in many European countries, and thefts had also proliferated at Patio. Thieves were using the store’s toilet to remove clothing tags. Some even went upstairs to Patio’s offices and stole valuable items. Access control system Code Handle proved an ideal solution for us to protect non-public spaces from the public" During a store renovation, manager Jeff Van den Bergh decided Patio’s offices and customer toilet needed proper security. Shoppers and visitors should not enjoy free, casual access to these sensitive rooms. However, he did not want staff wasting their time tracking physical keys when they could be helping customers. An expensive access control system was also ruled out. Door hardware had to look clean and contemporary, to meet the style-conscious standards of Patio’s interior. The store’s security contractor recommended Code Handle, which adds electronic PIN locking to doors without wires or an expensive access system. “Code Handle proved an ideal solution for us to protect non-public spaces from the public,” says Jeff Van den Bergh, Patio’s Store Manager. Door security Door security is operated by a discreet PIN-pad built into a brushed-chrome handle. Two standard batteries slot inside each Code Handle to power the digital security. These typically last for 30,000 lock/unlock cycles. "The design fits well within the store,” adds Mr Van den Bergh. Now, Patio customers still use the toilet — but not unsolicited. An employee unlocks the door for them without a key or pass. The door to Patio’s offices is closed to everyone, except staff who unlock it with a personal PIN. Code Handle comes with one Master PIN; the store manager issues up to 9 additional 4–6-digit PINs. When an employee leaves Patio, it’s simple to delete their PIN.
hagebau is an association of some 360 trading companies offering building products at more than 1700 locations across Europe. Employing around 500 staff, the Schneider group of companies has its headquarters in Erlstätt and runs 13 hagebaumarkt stores around Traunstein, most of them in the Upper Bavaria region. Thousands of customers visit these stores every day to browse the wide range of products on offer. Busy day-to-day operations and a high turnover of goods pose significant challenges in terms of the safety of customers and employees, as well as on-site inventory protection. Cybersafe and 100% GPDR-compliant “Introducing digital solutions into our locations is one of our biggest challenges,” explains Martin Wohlmayer, Head of IT and Organisation at Jos. Schneider GmbH. “To do this, we need highly reliable solutions that are cybersafe and 100% GPDR-compliant.” User rights can be assigned, meaning that access to the video material is 100% GDPR-compliant" The in-store video surveillance system has an enormous amount to monitor on a daily basis. Theft, burglary and incidents in parking lots are just a few of the key sensitive issues. The company’s forward-looking strategy also means that any current investments need to be flexible, straightforward and expandable to tackle future challenges. Managed via MxManagementCenter The Traunstein store is the ninth hagebaumarkt in the Schneider Group to be fitted with MOBOTIX technology. 134 MOBOTIX cameras have been installed in total, 19 of them in Traunstein. Special MOBOTIX outdoor cameras monitor the outdoor area, delivering crystal-clear images at any time of year, day or night. This means that all incidents that occur in parking lots or in outside areas are captured. The cameras are managed via MxManagementCenter (MxMC.) Various levels of user rights can be assigned, meaning that access to the video material is 100% GDPR-compliant. MxMC also features an interface to the POS system so that any POS discrepancies can be immediately resolved. Customer counts and footfall analysis are also integrated to further optimise customer service and customer satisfaction. Monitoring the retail space Using just the MOBOTIX cameras that were monitoring the retail space in Traunstein hagebaumarkt, inventory discrepancies resulting from theft were able to be resolved. But MOBOTIX camera surveillance offers much more than anti-theft protection: The user can analyse the footage, allowing them to adjust the range of products as required and improve product positioning — an optimal approach for increasing sales potential.
A global UK department store, with a commitment to offering quality products and outstanding service, has ensured the protection of its customer service mobile equipment with Traka’s intelligent locker solutions. Traka’s specialist locker systems The high street favourite has integrated Traka’s specialist locker systems throughout its branch network and top ranking online operations, to store, charge and manage dedicated mobile devices, enabling instant availability for customer service teams across the UK. The high street favourite has integrated Traka’s specialist locker systems throughout its branch network The move was part of a key store investment strategy, which introduced the mobile devices to enable authorised users to take web orders and respond to customer enquiries and stock checks, instantly and efficiently. Digital key management Speaking about the use of digital key management and its impact on the department store processes, a representative for the store said, “We are devoted to working on every aspect of our operations, to continue our pledge of delivering quality products and outstanding service. We believe this, put together with our continued commitment to price matching is what is resonating with our customers.” “We want to streamline our stores and online services to be equally enjoyable places to shop. We are aware we need to respond to personalised customer queries quickly and efficiently, with the right information on any product or service. Intelligent tracking technology “To achieve this, we need our customer-facing teams to be equipped with fast working intelligent technology. Here, Traka excelled at providing a branch solution that allows us to not only store dedicated devices securely, but also integrates into our daily operational systems. We can track where each device is and provide staff with peace of mind that every device is fully charged and up to date with our latest exclusive offers.” Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software. This offered in-locker charging facilities, full audit control capability, dedicated fault reporting on any issues with a piece of equipment, and capability to exchange an item with minimal time or resource disruption. Intelligent locker systems Steve Bumphrey, Traka UK Sales Director added, “Any department store’s success is dependent on providing a high level of service, deep knowledge of what it is they’re selling, and a willingness to ensure customers receive the right item. Being able to do so quickly and efficiently, is where the introduction of mobile devices have proven invaluable.” Steve adds, “Traka’s involvement was to understand the unique requirements of the customer services teams and create and network our intelligent locker systems, to make a significant operational difference. Staff no longer need to hunt for working devices to respond to customer enquiries, safe in the knowledge they are ready to use with very latest cross brand and department product and service information and pricing.”
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organisation, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analogue and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organisation from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”
Jumbo Ten Brink Food introduced the face server into their store environment in March 2017 after discovering that almost 80% of shoplifting took place via large shopping bags. Since then, Jumbo has installed 80 Panasonic cameras in-store, helping them to win the award. Previously recognised by the National Institute of Standards Technology (NIST) as the most accurate on the market, Panasonic’s face server uses deep learning technology which maximises the performance of the core engine to achieve accurate and reliable recognition. The technology identifies faces that are ordinarily difficult to recognise with conventional techniques, such as those taken from an angle of up to 45 degrees to the left or right or 30 degrees up or down. It also maintains a 90% accuracy rate when detecting faces that are partially hidden by sunglasses or face masks. With this improved accuracy, security protection is enhanced and the system allows matches even when images are 10 years old Enhanced security protection If people are caught stealing, their image remains on the database. The face server provides a real-time processing capacity of up to 20 cameras per server and can execute high-speed searches of up to 30,000 registered reference faces. With this improved accuracy, security protection is enhanced and the system allows matches even when images are 10 years old. “The moment that a known shoplifter attempts to re-enter the store, an internal alarm is triggered, and we can take the best suitable action,” explains Edwin ten Brink, founder of Jumbo Ten Brink Food stores. “Thanks to the Panasonic face matching server, Jumbo has been proclaimed the safest store in the Netherlands." Karen Sangha, Panasonic’s Security Solutions Regional Marketing Manager says, “We are pleased to see that our customers are winning awards as a result of implementing our technology. We firmly believe that our face server is industry-leading and Jumbo Ten Brink Food’s success is testament to that.”
Traditionally, many stores have used an assortment of tags and labels on a diverse range of merchandise, most of which were designed for an entirely different set of products. As a result, many apparel retailers have recognised that in some instances merchandise and textiles are being damaged. Checkpoint Systems, renowned supplier of source-to-shopper solutions, has therefore developed an innovative new anti-theft solution to meet their specific requirements – Mini NeedleLok. Mini NeedleLok anti-theft solution Designed to protect all types of garments, including very thin fabric, the one-piece solution deters thieves while preventing damage that would usually occur on application of pinned security tags. Whilst other products on the market feature a hinged mechanism which can snag and rip textiles, Mini NeedleLok uses a needle in place of a separate pin, which separates the fibres rather than breaking through them. This allows store assistants to gently spread fabric threads on application to avoid leaving a visible hole after removal. In order to reduce time spent on in-store tagging labour, the Mini NeedleLok mechanical design allows quick and easy application, whilst the solution’s wide opening also allows freedom of placement anywhere on the garment. Minimum product damage risk The Mini NeedleLok speeds up the self-checkout process The Mini NeedleLok also speeds up the self-checkout process. It can be removed quickly and efficiently at the point-of-sale, thanks to its single-piece design and wide opening, enabling store associates to assist with other enquiries, improving the in-store customer experience. It also eliminates the risk of damage to the merchandise, or injury to the customer, as the needle is never exposed. Not only that, with 70% of purchase decisions made at the shelf, Mini NeedleLok has been designed with display in mind. Its sleek look and smart black colour ensures it doesn’t impede on the garment’s aesthetics in order to help turn a browser to a buyer. For those retailers wishing to take their visual merchandising a step further, the solution can also be customised, from adding a logo to a bespoke colourway that matches the company’s branding. Anti-theft retail solution Irene Fernandez, Product Management Europe at Checkpoint Systems, commented: “We’re more customer focused than we have ever been in our history, which is demonstrated through the diverse range of solutions that we now offer retailers across a variety of markets. With the Mini NeedleLok, we took our existing technologies and created a product that fits our apparel customers’ requirements - an effective anti-theft solution that protects merchandise, with the added benefit of being customisable. This is ideal for fashion brands where aesthetic is crucial to their identity.”
Round table discussion
Video cameras are everywhere, and hundreds more are installed every day. Our society appears to be reaching a point of perpetual surveillance. It certainly feels as if we are always being watched even though it is not yet the case. But as cameras are becoming more common than ever, we are also entering a new era of privacy concerns and sensitivities, as evidenced by GDPR and other such initiatives. We presented this quandary to this week’s Expert Panel Roundtable: Surveillance cameras can go anywhere, right? Where is it “not OK?”
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