Video cameras are everywhere, and hundreds more are installed every day. Our society appears to be reaching a point of perpetual surveillance. It certainly feels as if we are always being watched even though it is not yet the case. But as cameras are becoming more common than ever, we are also entering a new era of privacy concerns and sensitivities, as evidenced by GDPR and other such initiatives. We presented this quandary to this week’s Expert Panel Roundtable: Surveillance cameras can...
March Networks, a global provider of intelligent video solutions, is pleased to introduce its new CA2 Series HD analogue cameras. A complement to the company’s 8724 V Tribrid NVR and HD analogue offering, the cameras enable organisations to capture sharp 1080p video over existing coaxial cable without the cost and disruption typically required to upgrade to Cat5/6. They also come with multiple mounts, including an innovative drop ceiling mount that cuts installation times by 50% or more....
Bosch Security Systems introduces In-Store Analytics, a solution to provide retailers with valuable insights on store traffic for improving operations, customer engagement and sales. As part of the solution, Bosch IP panoramic cameras are installed to provide high visibility of the retail floor. The cameras use on-board Intelligent Video Analytics to create position data of shoppers’ movements. This data is then sent direct to the Cloud where it is further processed without video streams e...
Customers can now create a backup video archive to protect valuable video data and ensure ongoing resiliency Arteco, a provider of video event management solutions, will unveil advancements to its video event management portfolio at the upcoming ISC West 2017 conference.The Arteco video surveillance solutions portfolio delivers a wide variety of functionalities that help stakeholders gain new levels of awareness within their security and business infrastructures. The company h...
Genetec Retail Intelligence will provide real time insights as well as in-depth analytics based on activity patterns over time At NFR Retail's Big Show Convention and Expo at booth #930, Genetec, a provider of IP security and intelligence solutions will preview a new application designed to transform existing video surveillance content into powerful consumer insights. The new Genetec Retail Intelligence application will filter and analyse incoming video surveillance data to pr...
License management for VideoEdge NVRs has been streamlined within victor 4.9 with a new centralised licensing option, greatly reducing the time installers spend updating system licenses Tyco Security Products introduces version 4.9 of the American Dynamics’ victor Video Management System and VideoEdge network video recorders (NVR), with more powerful, intuitive features designed to put greater system functionality and key information in the hands of security system o...
By combining data from Zebra RFID-tagged items, March Networks Searchlight allows users to conduct searches centrally from networked locations and simultaneously across multiple locations March Networks, a global provider of intelligent IP video solutions, is pleased to announce the integration of its powerful March Networks Searchlight for retail software with high-performance fixed Radio Frequency Identification (RFID) technology from Zebra Technologies. The integrated solution enables organisations to enhance loss prevention capabilities and visually verify events to draw additional business insights. “Every day we speak with corporate leaders who are starting to treat video as a core component of their technology strategy,” said Jeff Corrall, Integrations Business Development Manager, March Networks. “Integrated video can provide an almost unlimited view of the business, capturing everything from point-of-sale (POS) engagement, to banking transactions, to what went out the back door.” Enhanced central monitoring for retail By combining data from Zebra RFID-tagged items with high-definition surveillance video, March Networks Searchlight makes it possible for companies to quickly search events by date, time, brand, product type, serial number or Electronic Product Code (EPC). They can then access the associated video with a single click to see exactly when and how an item entered or left a location. Users can conduct searches centrally from any networked location and simultaneously across multiple locations. For example, an organisation can discover in minutes the last time a specific, high-value item was present in a store or warehouse by searching on the product serial number and reviewing the recorded video. Similarly, it can use the same search capability to resolve more systemic – and potentially costly – issues, such as tracking the 10 or 12 items reported missing from inventory at the end of each month. The future of monitoring and tracking stock In the future, the tight integration of RFID, POS and video data could enable automated alerts in the Searchlight software. This would allow companies to proactively respond to anomalies such as high-value items being removed from a location without first being captured on an order, or the need to replenish best-selling items on store or warehouse shelves. March Networks will showcase the integrated Searchlight for Retail solution in Booth 1614 at the ASIS International Annual Seminar and Exhibits, September 12-15 in Orlando, Florida. Save
Cognimatics’ products are well-known, with a successful track record in the retail sector Axis Communications has announced the acquisition of Cognimatics, a leading provider of store optimisation solutions targeting the retail sector. Cognimatics’ technology is used for people counting, queue measurement and occupancy estimation. The addition of Cognimatics’ knowledge and technology strengthens Axis’ solution offering in the fast-growing retail market segment. Complementing Axis solutions “Cognimatics’ products are well-known with a successful track record in the retail sector, and complement our solutions in that market. Their commitment to developing innovative and easy-to-use products is consistent with Axis’ approach to provide the highest value solution for a range of customer needs. We are excited to be able to offer our partners and end users solutions that act as a natural complement to their existing Axis solutions,” states Ray Mauritsson, CEO at Axis Communications. Video analytics applications Founded in 2003, Cognimatics is a privately owned Swedish company, headquartered in Lund, with 12 employees. The company offers a suite of video analytics applications that can be used to provide retailers with insightful behavioural intelligence that helps optimise their operations, improve customer experience, and enhance security and safety. Axis Communications and Cognimatics have cooperated for several years on both engineering and sales to provide integrated solutions to a number of mutual customers. Cognimatics serves customers in more than 70 countries via a global distributor and system integrator network.
Temperature, dusty and dirty conditions, along with limited access to networkingmakes remote location video surveillance extremely challenging Properly conducting video surveillance for any organisation comes with several challenges. Not the least of which is how to architect a system that finds the right balance between quality, cost and bandwidth impact. This becomes even more challenging in non-traditional, demanding environments that are uncontrolled or highly dispersed, whether that’s an oil field, outdoor ATM machine, city intersection or a host of other “no-man’s land” environments where there is less control over the temperature, dusty and dirty conditions, and with limited access to bandwidth and IP networking. A primer on video surveillance for all organisations First, before we move on to harsh environments, let’s look at how most organisations address video surveillance recording. Until recently, many companies have planned video surveillance systems around cameras that capture and stream video over a network to centralised general purpose IT servers and storage systems. That video can cause major network bottlenecks. For almost all organisations, network infrastructure planning does not take video surveillance network needs into account. The networks are typically designed to handle information related to the business such as emails and application servers, and it’s often prioritised according to the business’ function. For instance, on a network within a bank – transactional data will be made a higher priority than video surveillance data. The shared network bogs down video surveillance systems (or the other way around) and prohibits companies from running the kind of video surveillance quality that they can depend on. Open, intelligent surveillance appliances A new approach, which remedies these issues and performs better than the use of general-purpose IT systems and a centralised recording is the use of open, intelligent surveillance appliances. These appliances are an all-in-one server, managed switch and storage that are typically installed in a distributed appliance architecture. In a distributed environment, appliances record closer to the edge of the surveillance network, near the cameras. Multiple IP cameras are connected directly to the appliance so video only streams over the network when it is retrieved on-demand through a video management system (VMS) or in the event of an incident. The appliance is open because it works with virtually any VMS depending on the needs. An intelligent surveillance appliance approach and distributed architecture not only take the burden off the network by up to 95 percent, but also increase the reliability of the video by disassociating the surveillance video recording from conditions that can affect the health of the network such as congestion or network outages. Video continues to record when the network goes down, and there are fewer single points of failure. These appliances are typically built for the special demands of megapixel video and provide a smarter approach than streaming surveillance over networks. Open, intelligent surveillance appliances perform better than general-purposeIT systems and a centralised recording Remote area video surveillance challenges The majority of today’s video surveillance systems were designed to operate in controlled corporate or campus environments. But that is not always where the most demanding surveillance needs are found. Many of today’s video surveillance systems are needed at the far reaches of the globe, at the perimeter of an organisation, or the most inaccessible city locations that have dusty, dirty conditions. They must operate in extreme temperatures reaching as low as -4°F, up to 140°F; and have limited access to reliable network bandwidth. Because they have no other choice, organisations and their integrators will go to additional efforts to protect mission-critical equipment and surveillance recording from the elements. In doing so, they add additional expense or force fit regular network video recorders (NVR) and general-purpose systems that were not designed for the job. Some get by procuring multi-thousand dollar enclosures to protect equipment that have fans and sensitive components, and in essence “brute” force solutions to meet the needs. To add to the difficulty, network capabilities are even more limited with remote locations. The quality of video that can be transferred back from the surveillance point is limited by the network connection. Due to these limitations, compromises are made including reducing resolution and frame rate, resulting in lost video and unusable evidence. When layers of video security are added to an infrastructure that was weak to begin with, it becomes more likely that fewer locations will meet the desired security requirements. In controlled settings the need for distributed architecture is very strong. In uncontrolled environments, this need is only magnified due to lack of bandwidth and on-site oversight, and the presence of harsh temperatures and other conditions. A ruggedised, intelligent appliance solution Appliances are an ideal solution for uncontrolled, harsh environments where systems will be located in remote, difficult to access or perimeter places. In fact, there are now ruggedised surveillance appliances that have been “hardened” or in other words built in a certified, rugged enclosure that is able to withstand and excel in scenarios such as oil and gas fields, industrial locations, city surveillance, ATMs, border control and convenience stores. The appliance is enclosed in a chassis that meets UL and CE certifications ideal for recording in extreme conditions. By nature, “no man’s land” is distributed. It is a place that is hard to reach and often underserved in terms of IP network and bandwidth. Therefore, a distributed appliance strategy for recording is perfectly suited and provides the ability for security managers to access video on demand rather than stream it over unreliable networks. Remote monitoring appliances are suitable for applications such as ATMsurveillance, border control and on cell phone towers But, it is important to understand that being “ruggedised” is only part of the story because these remote locations, present other interesting challenges: There are not staff nearby to manage the appliances, and there are cyber security threats when surveillance cameras are left unattended in an IP network. There needs to be intelligence built into the appliances for remote management. Health monitoring: An intelligent surveillance appliance provides health monitoring of the entire ecosystem including the server, manage PoE switch, storage and cameras. This monitoring allows greater visibility and better control. It also includes proactive event management and notifications 24/7 via text message or other communication methods in the event of an issue such as an out of focus camera or a component that has been tampered with resulting in unusable video. Without health monitoring, video loss can occur without knowledge until it is too late. Cyber security: Another key issue is that of cyber security and hacking. Camera ports have become an entry point for creative hackers into an organization’s critical IP network. An intelligent surveillance appliance provides the ability to lock down camera ports on a switch with a single click to prevent hackers from gaining access to the corporate network. If a device with a different MAC ID address is plugged into the camera or access port, it cannot gain entry into the network and will be locked out. A web interface is used to manage the ports from a centralised location. How rugged video surveillance appliances work in extreme conditions Cell phone towers: Cell phone towers dot the landscape of remote and rural areas across many countries. Thieves have been known to steal valuable copper cable from the towers. By the time someone shows up, the culprits have already taken the supplies that they need. Video surveillance is a critical solution to protect these assets. Border patrol: Another interesting scenario exists within an open border from one country to another. Many times thermal imagery video surveillance will be used at night to detect border crossings by measuring heat signatures. These programmes are complex and often require processing power with significant network infrastructure investment. They also work best if they are installed closer to the source of the video recording. A rugged appliance provides a source of power and the ability to record on the spot. When filming within a closer proximity, once the cameras show heat images of figures coming over the horizon, on-the-ground teams are able to proactively go to the location before the suspects arrive. Special analytics can run directly off of the rugged device for border patrol applications. ATMs: Although they’re not always located in extreme locations, ATMs are usually small boxes that include a camera to record the customer’s face for security measures. Normally, companies will only open the ATM to fill it up with money, change the ink or add more paper. They typically don’t open it to service a video surveillance recorder or to air out the recording unit. A ruggedised, fanless appliance works well because it’s small and reliable enough to live within the closed box and can withstand temperatures ranging from -4°F to 140°F. What’s next? The possibilities for rugged, intelligent surveillance appliances are endless. The high performance processing, highly tuned storage, intelligent features and network friendly architecture, all housed in a protected chassis, provide for a host of inventive uses from facial recognition to license plate recognition along highways. There are surveillance scenarios that we have not even conceived of yet but that will be better served with innovations in appliances built specifically for the job, no matter where in the world.
Oncam has been recognised along with partner Video Analysis Solutions Oncam, the security division of Oncam Technologies and leading provider of 360-degree camera technology, announced recently it has been recognised as the Most Innovative In-Store Surveillance solution at the 2015 Retail Fraud Awards alongside partners Video Analysis Solutions (VAS). Each year, the Retail Fraud Awards showcase and celebrate the best in retail fraud and loss prevention, people, processes, strategy and technology. Single-box solution The 2015 Retail Fraud Awards acknowledge the best individual and team performances, innovative new products and creative loss prevention strategies. Oncam and VAS were awarded for the collaborative effort to provide cross-functional solutions using Oncam’s award-winning, 360-degree surveillance solutions combined with VAS analytics software. The result is a single-box solution that utilises cutting-edge IP surveillance, along with key business intelligence capabilities that many retailers demand. "As somebody who has leveraged the technology in our stores, it was great to see Oncam/VAS gain recognition for their partnership at this years retail fraud awards," said Colin Culleton, Group Loss Prevention Manager at Next Group PLC, and also winner of this year’s 2015 Retail Fraud Awards Loss Prevention Director of the Year. Powerful partnership “The Oncam/VAS solution works on two levels – technical and human,” said Scott Brothers, Regional Account Director, Europe, Oncam. “Oncam 360-degree cameras provide invaluable data, which VAS interpret and then produce simple, actionable business intelligence dashboards from, making this a deep technical integration. There is a go-to-market synergy between the two teams collaborating on a project-by-project basis to ensure we have the customer needs at the front of mind. This strategy makes this a powerful partnership.” The solution delivers high-accuracy people counting, queue management, heat mapping of in-store traffic, dwell information per fixture or marketing display and customer demographics reporting. In practice, several major retailers are utilising the customer occupancy feature, which allows the camera to monitor the number of customers in real-time, pushing that information to the VAS app that store management can access via smartphone or tablet. “Retailers can leverage this workforce management tool in store to increase timely engagement with customers and dynamically improve customer service,” said Nigel Ashman, Owner, VAS. “We knew what we were developing had to be cross-functional across departments if retailers would be able to truly leverage the benefits and gain an ROI from our solution. We are proud to be a part of this collaboration and to be recognised in such a prestigious arena.”
The height strip camera blends into the storeenvironment, conducting covert surveillanceundetected by potential criminals Video security systems could see a spike in Taiwan’s store security market, as more manufacturers start to release covert “height strip” cameras. These cameras offer an inconspicuous surveillance solution for Taiwan’s huge number of convenience stores, who are easy targets for criminals. One of the first things that potential criminals check for at their target stores or banks is where the security cameras are mounted, so they can avoid their faces being captured as evidence. Since the majority of surveillance cameras are ceiling-mounted, baseball caps or hoods are often used to avoid being caught on camera in a recognisable way. Capturing reliable facial images for identification is crucial to the security of stores and banks or any other business that can fall prey to criminals. Covert camera benefits for store security Specialty covert cameras such as height strip cameras provide a simple, yet discreet and cost-effective way to augment store security in small systems. As its exterior is disguised as a height strip, the camera blends in with the environment and its existence is unnoticed. In addition, such cameras are often placed by the exit, where fleeing criminals are most concerned about avoiding security cameras. Capturing reliable facial imagesfor identification is crucial to thesecurity of stores and banks orany other business that can fallprey to criminals VIVOTEK enters the height strip camera market This summer, Taiwanese security manufacturer VIVOTEK joined other big names, such as Axis, Honeywell and Verint in adding a height strip camera to its product offering. While it is not the first in the market to launch such a product, it has the advantage of being offered geographically within a large potential vertical market – Taiwan has the largest density of convenience stores in the world. Convenience stores: a vertical market, but vulnerable to crime According to 2014 statistics cited by China Times, a local news source, Taiwan has 10,000 convenience stores, or one for every 2,000 residents. These stores live up to their claims of convenience – catering their product offerings to their niche community, in addition to providing a wide array of services. These include mailing domestic and international packages, ATM banking, laundry service, and the collection of bills, traffic violation, tax and credit card payments. For instance, one convenience store located in Taipei 101, a must-visit for tourists, stocks up on pineapple cakes that are popular amongst tourists who take them back as souvenirs. Another located next to a duty-free store takes payments in Chinese Yuan, while those in scenic areas offer seating for customers to enjoy the breathtaking view while sipping store-bought coffee and nibbling on store-bought snacks. Since convenience stores are “alwaysopen”, 24 hours a day, 7 days a week,even during the worst weather, theycan become easy targets for criminals.Moreover, convenience store productsare small and can be easily smuggledout of the shops without detection Statistics from 2005 ACNielsen Shopper Trends have shown that on average, out of a national population of 23 million, 80 percent of the Taiwanese urban household shoppers visit a convenience store at least once a week and 14 times a month. Since convenience stores are “always open”, 24 hours a day, 7 days a week, even during the worst weather, they can become easy targets for criminals. Moreover, convenience store products are small and can be easily smuggled out of the shops without detection. This makes height strip cameras ideal for optimising the video surveillance system within stores. Furthermore, all convenience stores currently have a height strip installed by the exit, so customers and would-be criminals may be so accustomed to its existence that they won’t suspect its true function. Height strip camera market potential Despite the large number of convenience stores in Taiwan, the market is not as fragmented as one might assume. Four major companies operate the convenience stores, with the exception of an isolated few. For instance, China Times reported that the convenience store industry leader owns approximately 5,000 stores, followed by 2,900 for the second largest, and 1,296 and 800 stores by the third and fourth largest, respectively. In other words, these are large projects not to be taken lightly!
End users in the video surveillance market are looking for higher quality images and to retain those images for longer periods. Also, small- and medium-sized enterprises (SMEs) are turning to networked video surveillance in larger numbers. And video is now finding many uses outside the security market, including business intelligence and customer service applications, among others. These familiar trends are directly impacting the choice of video storage solutions being used in the market. Demand for high-resolution cameras “We are seeing requests for longer periods of video data retention,” says Jeff Burgess, President and CEO, BCDVideo. “One of the factors driving this is legal departments within companies and organisations requesting longer periods to prevent evidence from being destroyed after 31 days. We are also seeing instances of the video and the metadata within that video being utilised for business intelligence, similar to traditional IT applications. Every customer has different reasons for the longer retention, but regardless of that reason, the defining factor is capturing full ROI on having that video data.” Burgess also sees projects utilising both more cameras and higher-resolution cameras. Just one or two years ago, most customers were asking for solutions for 720p and 1080p cameras, he says, but today there are many requests for 2-megapixel and 10-megapixel cameras. “They are also looking for scalability should they want to add more cameras, or simply replace existing cameras with those with higher resolutions,” he says. “These higher-resolution cameras do more than drive up the necessary storage; they also have a severe impact on the bandwidth.” “Today’s proper recording solution needs to be able to ingest the video streams, not just be a box of hard drive bays to cover the necessary storage,” says Burgess. Longer retention period "People are looking more and more for ways to store large amounts of video for a long period of time" Another video storage manufacturer, Veracity, also sees a trend toward longer retention times and better camera image quality. “The market continues the inexorable march toward IP cameras as analogue cameras are replaced and not chosen for new work,” says Scott Sereboff, CEO of Veracity USA. “Disk drive capacity is increasing, which is bad for RAID systems as larger disk drives generally mean longer rebuild times.” He says that drive technology, the physical technology, is very similar to what it was 20 years ago in that the drives are still very sensitive to heat and vibration, which is precisely the environment created by a RAID system. “People are looking more and more for ways to store large amounts of video for a long period of time,” Sereboff says. “The cloud is constantly bandied about with no real definition of the term, and there are limited ways to get the bandwidth needed to deliver huge amounts of data.” Sereboff notes trends toward higher megapixel cameras and larger storage systems go hand-in-hand. “An end user chooses 5 megapixel cameras over 2 megapixel because they are affordable and because the user is sold (rightly or wrongly) on the ‘pretty picture’ part of the pitch,” he says. “This means a more robust network, servers capable of handling large numbers of these cameras, and a much larger storage need. In the same manner, providing a low cost way to store massive amounts of data gives the end user license to purchase more cameras or select higher definition cameras than they had previously considered. Server technology, which allows more cameras to run on one box, means that better cameras can be chosen and longer retention times allowed.” Investing in video surveillance Henk Van Den Berg, European sales director at Seagate Technology, sees the growing influx of small- and medium-sized enterprises (SMEs) turning to surveillance as the most significant opportunity for the industry. While big business may drive the need for larger, high-performance surveillance products, SMEs often understand the need to invest in CCTV but lack the knowledge or expertise to make the right choices, says Van Den Berg. In a cost-sensitive sector, there is often a need to economise, but decisions based purely on price simply won’t fit the bill. “It’s critical that the surveillance storage industry provide options that are fit for what SMEs need, and on a scale that is useful to them rather than the complex systems needed for larger companies,” says Van Den Berg. “Our storage needs inevitably grow in parallel to the increasing quality of the video footage, compliance regulations and the increasing value of the footage due to analytics,” says Van Den Berg. “The capacity of the drives must continue to increase in order to meet the scale of this need.” "It’s critical that the surveillance storage industry provide options that are fit for what SMEs need, and on a scale that is useful to them rather than the complex systems needed for larger companies" Another opportunity comes with the increased use of video surveillance not only for security, but also as a tool for research and analysis, says Van Den Berg. By studying the flow of customers through a store, for instance, a group of marketers can determine the optimal arrangement of products to drive sales. This changing purpose requires a different type of storage solution that allows users to regularly review data on an ongoing basis, rather than the more traditional use of surveillance storage that requires pulling one set of footage from a particular timeframe, he says. Video storage solutions must fit the purpose of whatever system they support, Van Den Berg emphasises. Features such as Idle-3, in which a surveillance system turns on only when activity triggers it, or rescue capability, can provide surveillance experts with important peace of mind that their data is protected, and their system is using resources as efficiently as possible. Customer-driven solutions The surveillance industry is now looking for more tailored, personalised storage solutions, says Van Den Berg. One-size-fits-all won’t work in today’s complex and exponentially growing marketplace. Just one example of a feature that is specifically tailored for surveillance storage is called “write performance.” A standard PC drive regulatory checks to make sure the data is “writes” is readable; for a surveillance storage system, that could mean missing valuable seconds of footage. “Seagate surveillance drives are engineered to write more consistently with fewer breaks to check the readability of the data, thus ensuring that the footage is fully captured, without interruptions,” he says. “The volume, velocity and variety of surveillance data are growing exponentially,” comments Jeff Adams, director of sales, surveillance solution, DDN (DataDirects Network) Storage. “The volume of data in a single surveillance implementation is moving from terabytes to petabytes, stressing VMS and storage scaling. Data velocity is increasing from megabyte to gigabyte speeds with a need for millions of input/outputs (I/Os) consuming more and more resources. Performance in these types of mixed I/O environments is increasingly a top priority, and many traditional systems do not handle variety – both large and small files, as well as both structured and unstructured data.”
3xLOGIC, a provider of integrated, intelligent security solutions announced that the BC Express Mart, near Macon, Georgia, has deployed a 3xLOGIC video surveillance system to stay one step ahead of crime and to improve store operations. The Lizella, Georgia 10,000 square-foot convenience store is owned by Belinda & Clifford Calloway and is just one of the businesses the two entrepreneurs own. The location is a convenience store, gas station, and restaurant, and employs 8-12 people depending on the season. “The system was purchased about three years ago and was installed when this location was constructed,” said Calloway. “We’ve had experience with three other video systems, and we’re most pleased with 3xLOGIC—the ease of accessing and managing the system and the clarity of the images, we’ll never go with another camera system.” Single GUI for numerous cameras Currently, the Calloways have 22 3xLOGIC cameras covering all cash registers, the drive-thru, various coolers, pump stations, areas within the restaurant and kitchen, and a 360-degree camera installed in the middle of the store watches out for shoplifters. 3xLOGIC video surveillance systems are popular with single store owners like the Calloways, as well as all the way up to mega-convenience store operations with thousands of locations. One major advantage with 3xLOGIC is the ability to scale from a handful of cameras to tens of thousands of cameras, all managed from a single, easy-to-use platform and GUI. Calloway is planning to add at least six more cameras to cover remaining blind spots and to gain license plate visibility at the fuel pumps. Cameras are recorded to a 3xLOGIC NVR and managed with VIGIL Client software. Calloway and his wife also view camera feeds remotely on their smart phones, using 3xLOGIC’s ViewLite II, an Android app. "Ease of use, image clarity, and the amount of data our system stores are excellent" Video footage cloud storage Cash register cameras are integrated with the store’s POS system to enable close investigation of any questionable transactions. Calloway also takes advantage of the 3xLOGIC Cloud application to store and retrieve video footage without using server capacity. The store has suffered a few break-ins, and while no one has been apprehended yet, “The Sheriff told me we have the best cameras, with the crispest images.” “Compared to other systems, the 3xLOGIC system is very easy to use. We took 3xLOGIC’s training, and we haven’t seen that offered at other companies. I measure effectiveness by how many phone calls I get from my wife or other staff on how to operate the system—now, I get almost no calls.” Remote incident management Incidents? They’ve had a few: “We’ve seen fuel shortages and we could trace it back to a cashier approving more fuel than paid for; we’ve uncovered someone stealing lottery tickets; we’ve also proved a negative when we could show a customer that no one had broken into her car after she claimed a theft in our parking lot. We also had a break-in through the drive-thru window and the video picked up the incident before we even got a burglar alarm.” “Ease of use, image clarity, and the amount of data our system stores are excellent, and we get a lot of peace of mind being able to remotely view the entire store at any time. Our cameras show us everything—customer count, what employees are doing, if someone is tampering with the pumps—we haven’t had an incident where we re-wind and the video is not there. Overall, we’re very pleased, we’re so spoiled by 3xLOGIC, I wish I could put a camera everywhere.”
Trust – along with appearance – both play a key role in the world of exclusive watches and jewellery. This is the case for Meiller Jewellers in Schwandorf, Germany. This fifth-generation partnership offers exclusive watches, jewellery, and glasses from venerable, high-end, and contemporary brands and models. With their experience, exceptional service and extremely wide selection of both traditional and trendy products, the family-run company has captivated customers since 1876. Twenty employees advise customers and sell products, as well as ensure the high-quality maintenance and repair of watches and jewellery in the certified master workshop. The jewellery store’s range includes around 200 brands of watches, rings, necklaces, earrings and bracelets as well as eyewear, offering over 10,000 products in total. When it comes to video security, Meiller also relies on a modern solution and has installed ten MOBOTIX cameras in the store. The family-run company Meiller Jewellers has captivated customers since 1876 Analogue footage issues Up until now, the jeweller had been using an analogue security camera system, which was starting to show its age and no longer ran smoothly. In addition, the quality of the video images sometimes left much to be desired. "We are dealing with very small items here, such as earrings, and sometimes these were difficult to make out due to the low resolution of the analogue camera," explains Roland Meiller, owner of Meiller Jewellers. Roland Meiller decided to install a new video solution and called security consultant Norbert von Breidbach-Bürresheim, Managing Director at VALEO IT Neteye GmbH. Norbert packed the MOBOTIX cameras up and brought them to the store where he demonstrated the video systems for the jeweller. In addition, he made a number of test recordings and the customer was more than satisfied with the results. "The resolution of the video systems was very good, and the details were easy to make out – even in backlight situations," Meiller said. "The price of the solutions sealed the deal for us because you can really see the difference when it comes to the value for money the new indoor cameras offer. Another criterion was the design of the cameras. Their design is very discreet, making the cameras on the ceiling hardly noticeable." Cameras ready for use in 12 hours The ten cameras were to be installed outside opening hours, but since shops were allowed to open on the Sunday of the chosen weekend, which is not usually the case in Germany, VALEO IT Neteye began to remove the old analogue system on Saturday afternoon, directly after the store was closed. Afterwards, new network cables had to be installed in the ceiling since there were only analogue cables in place at the time. Finally, the new cameras were mounted. "The removal of the old cameras and installation of the new ones went incredibly smoothly and was finished within just 12 hours, so that we were able to re-open the shop on time for a bustling day of business that Sunday,” Meiller explained. “VALEO IT Neteye had already preconfigured the video equipment they brought, so the installation was especially fast." Meiller Jewellery offers exclusive watches, jewellery, and glasses from venerable, high-end, and contemporary brands and models Excellent image quality even in poor light conditions A total of nine c25 indoor cameras were installed at the entrance and on the ceiling over the sale tables. These are ideal for installation in ceilings due to their small diameter of just 12 centimetres and a weight of approximately 200 grams. Features include a light-sensitive sensor with 6MP Moonlight technology, a microSD memory card and the latest camera software. The integrated Lowlight Exposure Optimisation MxLEO facilitates high-contrast images without motion blurring, even in poorly lit surroundings. This allows the easy identification of people, as well as the details of individual watches or pieces of jewellery. In addition, the c25 is equipped with MxAnalytics video analysis tools that can be used, for example, to carry out people and object counting or display a heat map of high-traffic areas. "We do not use these functions yet, but we are thinking about doing so in the near future," says Meiller. In high-end shops, a highly visible video surveillance system is not always desired, since the customers usually place high value on discretion Cameras provide overview of the entire shop A p25 indoor camera was installed above the cashier’s area. It is equipped with a 6-megapixel Moonlight sensor, and is very light-sensitive. Due to the manual swivel and tilt functions, the camera offers high flexibility during installation. The camera features a telephoto lens and provides high-resolution 6-megapixel images in high detail. It is true that a highly visible video surveillance system may deter potential burglars or thieves by emphasising the danger of being identified and caught after the act. In high-end shops, however, this is not always desired, since the customers usually place high value on discretion. That is why a video-based solution should be as discreet as possible. "In a jewellery shop like ours, a video system is part of the basic kit, for insurance purposes for starters. The MOBOTIX cameras have an elegant design, so that at first sight, they aren’t even visible on the ceiling," says Meiller. Evaluation made easy in suspicious cases The MOBOTIX cameras are based on a decentralised concept. In this decentralised concept, each camera functions as a high-performance computer. Both data and image processing, as well as the encoding, are performed by the camera itself. The recording can be stored to the camera’s SD card at Meiller Jewellers and transferred to a network storage device. It is only viewed in concrete cases of suspicion. Compared to a centralised system, up to ten times more cameras per server can be connected this way. Furthermore, no additional computers or software are necessary. This is another key advantage, since the old analogue cameras required an expensive hard drive recorder. In the workshop separate from the store, there is a computer on which live feeds from the jewellery shop can be viewed. In this way, employees always know what is going on in the shop, while as a result, the jeweller has a video surveillance system that ideally ensures quick identification and arrest of the culprits in the case of theft or burglary.
3xLOGIC, Inc., a provider of integrated intelligent security solutions, has announced Cash Saver stores, located in Memphis, TN, have installed 3xLOGIC NVRs and upwards to 120 cameras in three of its four store locations. Cash Saver is a cost plus food outlet, and promises a whole new way to save on groceries for Memphis. The company keeps the cost of operating its stores low with lower rent, no fancy décor, and less advertising. 3xLOGIC video surveillance installation When Cash Saver began installing 3xLOGIC video surveillance, their main motivations were safety and curtailing losses. Since that time, Mark Gatlin, VP of Store Operations, has seen a lot more uses for his high-quality video images. “We’ve used the system many times to combat slip and fall claims. We’ve had car accidents, car break-ins; recently, we had a purse snatching, and we got a very good picture of the assailant.” Cash Saver has approximately 60 cameras at their largest location, the 24-hour Madison Avenue store. Two other stores about one-third the size of the Madison flagship location have approximately 30 cameras each. All stores have 3xLOGIC V7000 NVRs recording 3 MP and 6 MP 360-degree surveillance 3xLOGIC cameras, as well as fixed cameras. Gatlin expects to install 3xLOGIC video surveillance in a fourth store in the near future. Areas under surveillance include outside parking lots and sidewalks and just about every area on the sales floors, storage rooms, food preparation areas, and more. The system is good for thwarting false liability claims and providing evidence of wrong-doing, but it is also helpful in providing good customer service Video feeds thwart false liability claims Gatlin has two monitors of video feeds on his desk, and he chooses which cameras to view. He pointed out that the system is good for thwarting false liability claims and providing evidence of wrong-doing, but it is also helpful in providing good customer service. “We had someone claim they bought six steaks, they left the store and then returned saying there were only two steaks in their bag. By checking the receipt time stamp and then looking at the corresponding video, we can see what actually happened, we don’t have to guess anymore.” Gatlin monitors video during his work hours, and his assistant managers and co-managers use the system during other shifts. For this 24-hour grocery store, the 3xLOGIC system is definitely a force multiplier. “Another great aspect,” said Gatlin, “is we’ve had false claims but also honest mistakes, at the end of the day when everybody watches the video, the conversation is over.” Gatlin can also be sitting at home relaxing, and he can pull up video feeds on his smart phone. “The image quality is very good, and when you show somebody the video and it pinpoints every action, it’s like having an unbiased eye witness.” The stores only maintain video for a certain number of days, but if there is an incident, they burn a CD for their records and for sharing with law enforcement. “We’ve cooperated with the police on upwards to a hundred different incidents.” Gatlin concluded, “When we bought the system, we took it on a try and buy basis, and after 13 months we were convinced we were seeing ROI every day, this system will pay dividends for years to come. We’re very pleased with our 3xLOGIC system.”
Larry Hyatt chose 3xLOGIC cameras to increase surveillance capability for his shop’s perimeter and real estate 3xLOGIC, Inc., a leading provider of integrated intelligent security solutions, today announced that Hyatt Guns, the largest gun speciality store in the US, has deployed 3xLOGIC thermal cameras to significantly increase security for the store. Sonitrol Carolinas installed the thermal cameras and oversees video monitoring of the cameras and other ongoing needs. 3x LOGIC surveillance capability Hyatt Guns, located in Charlotte, NC, features more than 7,000 guns in stock on any given day, making it the largest specialty gun shop in the United States. After opening its doors in 1959, it has been in the same location and remains a family business to this day with three generations of the Hyatt family working there. Larry Hyatt chose 3xLOGIC cameras to increase surveillance capability for his shop’s perimeter and surrounding real estate. “I don’t want a picture of the guy that broke into my store, I want to catch the guy,” said Hyatt in outlining his clear security goals. “Our camera feeds go straight to the Sonitrol monitoring company, that gives us the edge. The way the bad guys are doing crime, they know after breaking in that they have a number of minutes before the police arrive. Thermal cameras with around-the-clock monitoring give us a timing edge,” explained Hyatt. Crime prevention with thermal cameras The 3xLOGIC thermal cameras were installed at Hyatt Guns in June 2016. “We’ve had numerous positive alarms, Sonitrol Carolinas confirms movement and calls the police. We were using regular video surveillance but it was no good at night. Thermal cameras are a great prevention tool.” "Gun stores are a high-priority target for crime, and we wanted the best system available" “Gun stores are a high-priority target for crime, and we wanted the best system available. In the firearms industry, part of our licensing requirement is that we have to be responsible business people and not let any of these guns out of our store without proper vetting. We’ve got a huge responsibility to make sure these guns do not get into the wrong hands.” “We’re very satisfied with the current system. When the cameras trigger, I get the call too, and I can help prevent false alarms. We need to keep the false alarms to a minimum so we can help the police increase their effectiveness and efficiency. These thermal cameras are a great product, I can sleep at night knowing we’re protected, and that they’re not going to call me unless it’s important. 3xLOGIC and Sonitrol Carolinas has saved me many a trip to the store at 3 am,” Hyatt concluded. The 3xLOGIC thermal cameras have served Hyatt Guns so well that they are looking at expanding the number of thermal cameras to provide coverage to new areas around the store. In this way, they are always staying one step ahead of the bad guys.
The implementation of a video surveillance system would enhance both the security of staff and products In 1998, with a passion for music the DJ Bax brothers started renting and selling DJ, PA and lighting equipment from their attic. Today the company turns over more than 100 million Euros, employees over 400 staff and stocks more than 600 brands with countless musicians, DJs and producers choosing to order their gear from Bax-shop both online and in-store, making it one of the fastest growing companies in The Netherlands. The Bax-shop headquarters in Goes features a logistics centre, offices and a retail outlet where customers can try out a range of equipment and instruments. The shop offers no less than a 1,600 square metre ‚music experience complete with acoustic sound studios. Implementation of video surveillance system With a famous slogan, “Dar, and it is fresh,” Dar offers a wide range of Recruited by the Bax brothers as a director, entrepreneur Hans Deurssen has led the massive growth of the company over the last six years. He is also the creator of the plan to monitor the entire Goes operation using surveillance cameras. When a company that has grown as fast as Bax-shop there is a potential for many things to go wrong. Items can get lost or customers receive something other than what they ordered. Deurssen wanted a solution to resolve these issues in order to avoid wrongly accusing a good customer for fraud or simply giving them the benefit of the doubt, so Bax-shop needed an audit trail to ascertain if a complaint was justified. The implementation of a video surveillance system would enhance both the security of staff and products, while providing a process monitoring and regulation solution. Given the scale of the company this would be a huge challenge, so Bax-shop turned to IDIS Benelux and systems integration partner Gerrit de Jonge Technology to suggest a proven and suitable solution. High definition surveillance Due to the large area that required monitoring, the need to distinguish fine detail and the low lighting conditions in the logistics centre and store, after evaluation Bax-shop choose the best solution available; full-HD, high performance and quality cameras from IDIS. Phase one of the project focussed the use of IDIS cameras to monitor products in order to prove they provided the level of detail, high quality and simple operation Bax-shop were looking for. The next phase expanded the IDIS solution into a far more comprehensive operation that now includes a range of 172 full-HD dome cameras installed and connected to the Bax-shop network, encompassing six servers and multiple workstations running on 10GB Ethernet. Operated through the enterprise-level video management system, IDIS Solution Suite, provides centralised management and administration platform for all users, while the IDIS Solution Suite monitoring module provides full system status including all connected components. The dedicated servers each support a 64 channel capacity to record all cameras continuously and bandwidth management technology ensures the footage can be viewed live, remotely, retrieved by multiple users in full-HD and the IDIS Solution Suite backup module secures footage enabling long term archiving and an audit trail of events. The IDIS solution also guarantees the scalability to expand the system up 4096 cameras, effectively future proofing Bax-shop’s investment. "The IDIS solution is flexible and easy to expand, which is precisely what we will need to do as the Bax-shop continues to grow" Enhanced safety and security The main purpose of the IDIS solution is to monitor, regulate logistics and provide a full audit trail of customers’ products from point of order until they leave the logistic centre allowing staff to quickly and easily clarify any mistakes. In addition, it has also significantly improved security and staff safety. The large range of products that Bax-shop sell are susceptible to theft and the cameras in the shop are proving to be an excellent tool for loss prevention and internal shrinkage. Outdoor night vision cameras also alert the security team to any unwanted nocturnal visits to the warehouse further increasing security and improving loss prevention. "The system works perfectly! Very quickly, Bax-shop staff can determine the cause of reports and complaints. We have three monitors where all the camera images are displayed using the IDIS intuitive video management system. By circling a product and tracking it on the screen, our staff can determine instantly when it disappears or if indeed the wrong product was shipped. It’s fast, simple and clear and that’s exactly what we were looking to achieve. In addition, the IDIS solution is flexible and easy to expand, which is precisely what we will need to do as the Bax-shop continues to grow. "-Hans Deurssen, Director, Director, Bax-shop
The surveillance system provides a safe and secure shopping and working environment SSAIB, the UK and Ireland’s security, fire, and telecare certification body, has confirmed that, following an in-depth audit, major High Street retailer Marks and Spencer has achieved the Surveillance Camera Commissioner’s Certificate of Compliance. In a move personally praised by the Surveillance Camera Commissioner, Tony Porter, M&S voluntarily sought the certification and is the first retailer in the UK to demonstrate compliance with the Surveillance Camera Code of Practice. Customer and staff protection Protecting its customers and staff, by providing a safe and secure shopping and working environment, is crucially important to the company, which realised that adopting the Code would provide transparency and consistency throughout its operations. Added-value benefits have also included cost reductions, for example through value management and rationalisation of CCTV systems against their need and purpose. A reduction in the installation programme has additionally saved costs and minimised retail disruption. The certification, awarded by the Surveillance Camera Commissioner, follows an audit conducted by SSAIB’s Lead Assessor Stephen Grieve, which covered all of Marks & Spencer’s operations, from its head office through to distribution centres and retail stores. In practice, it means that the company has been found compliant with the 12 guiding principles of the Surveillance Camera Code of Practice (in accordance with the Protection of Freedoms Act 2012). M&S’ Head of Corporate Security, Clint Reid, worked in partnership with Four Security Consultants Ltd to meet the certification standards and comments, “We are optimistic about the potential improvements in protecting our people and working environment that gaining the SCC CCTV certification will bring.” “This move has significantly raised the profile of CCTV within M&S and is an important source of operational information” Operational and commercial benefits Brendan McGarrity, Head of Four Security Consultants, adds: “We praise the vision and tenacity of Clint and his team in realising the importance of gaining this certification and the hard work they put in, helping us achieve it with them. This move has significantly raised the profile of CCTV within M&S and is an important source of operational information. The increased awareness of M&S’ surveillance capability, together with the quality of its CCTV equipment, has resulted in managers being more willing to use the data to help them realise operational and commercial benefits.” Meanwhile, Surveillance Camera Commissioner Tony Porter notes that: “For a retailer of Marks and Spencer’s size to achieve full certification against the code is no mean feat at all. They are not required to comply with the code and have done this voluntarily, which makes it all the more impressive. Working with Four Group and SSAIB they have been able to demonstrate they comply with the code across their vast estate. If an organisation of this size can achieve certification there’s no reason why anyone else can’t and shouldn’t.” Adaptable and flexible approach Stephen Halpin from Four Security Consultants, who worked with SSAIB’s Stephen Grieve throughout the certification process, declares that a key element in achieving compliance was SSAIB’s flexibility. “SSAIB provided an adaptable and flexible approach, whilst remaining firmly within the scope and spirit of the SCC’s certification standards,” he explains. “This allowed M&S to demonstrate its compliance with the code in both practical application and process compliance. SSAIB remained impartial, providing advice and guidance whenever needed, and took into consideration the operational challenges of a large retail operation while working with us to deliver the successful accreditation. Included amongst the legacy commercial and operational benefits of certification is a clear understanding of the future requirements to maintain certification over the next five years, thanks in no small part to the adaptable and supportive approach of SSAIB.”