Hikvision, the provider of innovative video security products and solutions, exhibited its latest innovative technologies, products and solutions at the China Public Security Expo (CPSE) 2019 in Shenzhen from October 28 to 31. This year marked the second anniversary of Hikvision’s AI Cloud. Hikvision’s presentation was dubbed ‘Fusing Data for a Smarter World’ and showcased its AI Cloud platform which supports integration of IoT and information network data designed to em...
Traka is the key management solution of choice for leading multi-sector business protection management company, Guarding UK, ensuring compliant key holding services and integrated audit control capability. Guarding UK manages nearly 1,500 sites across the UK, protecting in the region of £40bn worth of assets at commercial, corporate and residential sites across industry sectors including central London premier sites, retailers, property owners and management agents, together with airports...
The grand opening of The 17th China Public Security Expo (CPSE 2019) was successfully held in Shenzhen Convention and Exhibition Center. With the theme “Dahua Heart of City — Leading The Intelligent Twins Evolution”, Dahua Technology, globally renowned video-centric smart IoT solution and service provider, brilliantly displays the solution achievements under its new Smart City structure, including Safe City, Smart Traffic, Smart Retail, Smart Firefighting, and other success cas...
Video, access control and visitor management are among the technologies that are enabling greater safety and security at hospitals and other healthcare facilities. Video surveillance systems enable hospital management and security professionals to know what goes on in and around a medical facility. Recording images in high resolutions (megapixels and gigapixels) is becoming more and more important in healthcare, says Jason Ouellette, Product Line Director – Access Control, Tyco Security P...
The retail industry is constantly evolving, with a fast-paced environment that requires retailers to quickly respond to changes in the market, while delivering a consistent service that inspires customer loyalty – all in a bid to maintain healthy margins and revenue in what is an increasingly competitive landscape. Helping retailers to drive efficiency and capitalise on new labelling innovations, Checkpoint Systems’ source tagging programme, which celebrates more than 25 years since...
Matrix Comsec, a manufacturer and provider of security and telecom solutions, is participating at Security Canada Central, Toronto, Ontario, from 23rd to 24th October 2019. Matrix will be showcasing its video surveillance and people mobility management solutions at Security Canada Central. Time-attendance domain Matrix is known for offering technology driven, innovative, futuristic solutions catering to diverse and complex deployments especially for the SMB, SME and large enterprises. Matrix C...
Everbridge, Inc., a pioneer in critical event management and enterprise safety software applications to help keep people safe and businesses running, announced a partnership with RiskBand, a provider of wearable, live-monitored safety devices for organisations and their workers. The alliance is part of Everbridge’s strategy to reach the broadest set of workers, including those that may not always have ready access to a mobile phone, such as a hospitality employee, in-home healthcare provider, or lone worker in the field. With the additional modality and simple access of the RiskBand wearable device, Everbridge is expanding its addressable market for protecting employees regardless of their physical location, whether inside the office, working remotely, or travelling the globe. Critical events such as assaults and active shooter incidents are threatening lives and causing major business disruptions. Fatal work injuries have increased over the last decade, with 5,147 occupational fatalities recorded in the U.S. in 2017. Emergency response strategy The rise in smart technology is drastically improving operations for businesses across the globe" This challenge is only magnified by an increasingly mobile workforce, as well as the prevalence of lone worker scenarios across multiple industries served by both Everbridge and RiskBand, including healthcare, banking, retail, energy and utilities, hospitality, and higher education. Designed for enterprise-level personal safety and security, RiskBand’s wearable devices bolster an organisation’s emergency communication and response strategy. A single push of a button provides two-way voice, user profile data, images, and geolocation, in near real-time to your organisation’s security operations centre. As part of the partnership, Everbridge will integrate its award-winning Safety Connection™ platform with RiskBand’s wearables, allowing both Everbridge and RiskBand customers to receive emergency messaging and provide detailed reporting of their location. The data from an employee’s RiskBand device is shared back to the Everbridge platform, allowing an organisation to deploy the appropriate emergency response. The rise in smart technology and connected devices is drastically improving operations for businesses across the globe, and bringing about new opportunities to keep people safe,” said David Meredith, CEO of Everbridge. Immediate access to phones The collaborative partnership will enable us to enhance employee safety through state-of-the-art wearable devices" “Our partnership with RiskBand is advancing our existing connected safety ecosystem, offering employees without immediate access to a mobile phone with a direct line for emergency communication that they can utilise anywhere.” As part of the expansion of that ecosystem, Everbridge is looking to introduce additional wearables into the marketplace, and integrate further with IoT devices, sensors, and smart building technology, all to better protect employees from an increasing array of workplace threats. "It is especially gratifying that a respected industry leader like Everbridge recognises the powerful solution of the RiskBand ARIES device and platform. We believe that this collaborative partnership will enable us to empower businesses to enhance employee safety through state-of-the-art wearable devices that are fully integrated with the most comprehensive critical event management solutions,” explained Jim Van Law, CEO and Co-founder of RiskBand. RiskBand will be fully integrated into Everbridge’s platform. Individuals attending the Global Security Exchange (GSX) conference next week in Chicago can visit the Everbridge Booth #124 to learn more about the joint offering.
Checkpoint Systems, a pioneer in source to shopper solutions, has announced the launch of the G40, a small footprint acrylic antenna specifically designed to tackle theft in convenience stores. With small format stores growing at an exponential rate globally, the need to protect merchandise in high traffic, small footprint environments is increasing. The compact RF-based, G40 EAS antenna offers a solution to cover areas where installation of traditional EAS proves challenging. Maximising space for product displays, delivering accurate detection between pedestals while back-shielding against false alarms caused by customers walking behind the antenna. Full system connectivity for remote servicing The antenna, built on Checkpoint’s trusted EVOLVE electronics platform, delivers full system connectivity for remote servicing, management reporting and system updates to minimise downtime. Simon Edgar, Senior Director of EAS Solutions at Checkpoint Systems commented: “The G40’s high-performance, small form factor, focusses on tough to protect areas offering retailers a cost effective, efficient EAS antenna that doesn’t eat into valuable space, meaning retailers can still maximise selling space while minimising losses.” The G40 is available immediately.
March Networks, a global video security and video-based business intelligence solutions provider, is pleased to introduce new capabilities available in its powerful Searchlight software. Used by international banks and retail organisations to extract valuable information on customer service, merchandising, operations, compliance and more, March Networks Searchlight helps businesses improve performance and profitability. Integrating clear surveillance video, relevant business data and highly accurate analytics, the software also enables organisations to proactively detect fraud and theft and quickly review suspect transactions – reducing investigation times by as much as 90%. Searchlight software also enables organisations to proactively detect fraud and theft Searchlight software With the launch of this latest version of Searchlight, customers benefit from enhanced filtering and customisation features that make it easier to uncover losses and compare key performance indicators (KPIs) from multiple locations simultaneously. These new capabilities include: Expanded fraud/loss detection reporting. Users can now combine specific transaction types with associated point-of-sale (POS) or ATM/teller alarms to proactively pinpoint suspect incidents. A fraud investigator at a bank might set a business rule to report on all loan applications processed with no customer present, while a retail loss prevention manager may want to see all incidents where a no sale transaction is followed by the opening of a cash drawer. Users receive a list of all of their customised exceptions along with links to the recorded video so they can quickly scan through each incident and visually verify what occurred. Enhanced transaction pattern detection, which allows users to more precisely define suspect transactions by combining transaction types (e.g. withdrawals, deposits, voids, discounts or refunds) occurring within a set time interval. A retail employee voiding a transaction immediately following a cash transaction, for example, or someone conducting two ATM cash withdrawals below a set threshold within minutes might be committing a crime. This new Searchlight software capability helps investigators identify such theft and fraudulent incidents faster and provides clear video and data evidence to help them prevent recurring incidents from happening. People counting with employee filtering, through an integration with the latest FLIR Brickstream 3D analytic sensor, to provide highly accurate customer traffic data and sales conversion metrics. The feature uses a combination of Bluetooth Low Energy (BLE) technology and employee-worn tags to automatically identify and remove staff from customer counts, a process that can otherwise be manual or missing in today’s retail environments. Personalised reports that enable users to set and save ‘favourite’ dashboards incorporating data from multiple sites. The customised reports are ideal to help aggregate and compare KPIs, such as the location with the highest percentage of voids or returns, or the most transactions per day over a defined amount. Integrated video and data solutions “These latest Searchlight capabilities make it even easier for our banking and retail customers to uncover, analyse and compare data that’s critical to the success of their business,” said Dan Cremins, Global Product Management Leader, March Networks. “With more than a decade of experience providing integrated video and data solutions to these markets, we’re now focused on expanding the applicability of the data within an organisation, while constantly improving the user experience.” March Networks will showcase its new Searchlight business intelligence dashboards and reporting capabilities in Booth 1319 at the Global Security Exchange (GSX) Exposition, September 10-12, 2019 in Chicago, IL. March Networks is a globally renowned provider of intelligent IP video surveillance and business intelligence solutions. They provide technical expertise to enable organisations to realise the true power of integrated data and video. Headquartered in Ottawa, Canada, they are a global organisation with corporate offices located worldwide.
SecuX Technology Inc., a blockchain security company, is going to unveil a cutting edge Libra crypto POS solution and demonstrate SecuX Pay crypto wallet app for physical retail stores’ payment ecosystem at Hall 26, Stand 329 during IFA NEXT 2019. SecuX Pay will enable retailers, brand owners, VARs and system integrators to build a tailor-made crypto payment ecosystem to boost sales. “We are excited to showcase SecuX Pay crypto payment ecosystem at IFA Next week. It’s supposed that the blockchain security accelerates the cryptocurrency payment ecosystem. SecuX Libra Crypto POS solution allows tourists, business travellers, and cross-border purchasers to easily pay for the commodities or merchandise without high international transaction fees, to increase the sales with no barriers,” said Howard Liao, Managing Director, SecuX Europe GmbH. Keeps digital assets secured “We enthusiastically invite bitcoin and cryptocurrency exchanges, electronic payment companies, retailers, VARs, and system integrators to collaborate and explore for a new epoch of a crypto payment ecosystem. For example, IoT applications and ecosystems such as smart retail, smart food court, smart shopping mall, smart supermarket, smart hospitality, smart parking, smart car infotainment, and gaming café. SecuX keeps your digital assets secured and transmission easy in the blockchain.” SecuX will demonstrate Libra crypto POS solution: SecuX Pay crypto payment ecosystem SecuX Crypto Hardware Wallet SecuX Crypto POS Box SecuX Merchant Payment Wallet App SecuX Merchant Payment Hub SecuX Crypto POS Module
VCA Technology, a UK video analytics provider, announces its global strategic partnership with camera manufacturer CPRO to integrate its unparalleled, AI-driven security surveillance and analytics solutions. This collaboration brings to market the widest range of analytics cameras currently available from one manufacturer, as well as providing customers with complementary servers, appliances and cloud-based analytics software. The agreement enables both organisations to offer pioneering solutions to facilitate state-of-the-art video monitoring and threat detection for businesses across a diverse range of industry sectors. Minimising false alarms They will also leverage AI-powered deep learning in order to increase quality of image analysis The new cameras will enable greater efficiency by reducing set up time thanks to simplified configuration, which will be applicable across the entire range. They will also leverage AI-powered deep learning in order to increase quality of image analysis, drive precision in detection and minimise false alarms. “This partnership signals our ambition – not only to provide our customers with the premier security infrastructure available, but to significantly grow our business in a fiercely competitive market through our new Secubest VCA brand of products. With a growing demand and need for intelligent analytics which drive value across all areas of the business, this agreement gives our customers that extra edge in terms of security provision” said YS Lee, CEO of CPRO. Widest range of analytics Equally, CPRO will benefit from VCA’s expertise in video analytics and market-leading solutions, with over 450,000 active channels globally. It will leverage VCA’s innovative edge video technology and cloud-based AI detection capabilities to launch the Secubest product line in Europe for the first time Their wide range of cameras complements the range and flexibility of our analytics" Kevin Waterhouse, Managing Director of VCA said: “Partnering with CPRO not only means working with a another major player in the CCTV industry but also strengthens our position as a leading provider of analytics at the edge. Their wide range of cameras complements the range and flexibility of our analytics and their plans to launch in Europe are very exciting. In addition, our Server, Appliance and Cloud based products means that our mutual customers have the widest range of analytics and AI options.” Avoiding false alarms The extensive choice of encoders, sensors, cameras and other CCTV tools will empower customers to select the most appropriate solution, depending on their specific business needs. From a security standpoint, customers will be able to effectively protect external boundaries from potential threats and use calibration to avoid false alarms – typically triggered by wildlife in rural areas, and by high footfall in urban locations. Businesses in the retail sector will be able to track conversion, analyse store traffic by area to improve product displays, and monitor till queues to optimise staff. Finally, in the field of transport, the new solutions can help manage traffic flow and ensure real time alerts for accidents, detect illegal activity, and count vehicles transiting to maximise car park capacity.
Snap Network Surveillance, PTY LTD (‘Snap Surveillance’), the developer of the world’s first and only AI-based intelligent tracking software for large-scale security camera networks, will be participating as an ecosystem development partner in the SAST booth #10037 at the upcoming GSX expo in Chicago, September 10-12, 2019. SAST (Security and Safety Things) is a Bosch-owned IoT startup, leading an open Internet of Things (IoT) ecosystem initiative. This includes creation of an open OS platform for Smart Cameras and an App store for software on the platform, with a focus on delivering enhanced security and safety. AI-based security apps The need to track people and objects from camera to camera is becoming critical" Through their revolutionary open IoT platform for security cameras, SAST enables seamless management of networked cameras — by unleashing a new generation of AI-based security apps. Snap is excited to be one of the initial development partners. “Snap Surveillance’s support of the SAST ecosystem provides an ideal platform for video pursuit of people and objects moving about environments such as airports or large retail establishments,” stated Henry Detmold, CTO, Snap Surveillance. “In today’s larger camera-count environments, the need to track people and objects from camera to camera is becoming critical and with SAST support for learning on their cameras, our mutual customers will be able to get the benefits without needing a big investment is server capacity.” Intelligent tracking solution Snap Surveillance’s AI-enabled intelligent tracking solution will be on display at the SAST GSX booth - showcasing our solution that is 10x faster than human-alone subject tracking while also removing operator fallibility. This solution is essential for improving the speed of operating a security camera network This solution is essential for improving the speed, performance, and accuracy of operating a security camera network. An overarching benefit of deploying Snap Surveillance’s Force Multiplier (FMx) software in a SAST ecosystem is that image analysis running on the camera can be more efficient and accurate than on a server, which results in faster and more accurate learning of the camera relationships. Camera-count environments Further benefits are anticipated as the SAST ecosystem grows, with other development partners able to utilise the camera networking information from Snap’s machine learning algorithms. Snap Surveillance will also be exhibiting in its own booth in the GSX Disruption District, #3417. As a Gold Partner with Milestone Systems, Snap Surveillance will be demonstrating its patented AI-based system for learning camera relationships, and showcase how easy it is to track suspects or objects around large camera-count environments, removing the stress of knowing which camera feed will be needed next.
Rodrigue Zbinden, CEO at Morphean, discusses the business benefits from merging video surveillance and access control technologies as demand for ACaaS grows. The big question facing businesses today is how they will use the data that they possess to unlock new forms of value using emerging technologies such as the cloud, predictive analytics and artificial intelligence. Some data is better utilised than others: financial services were quick to recognise the competitive advantages in exploiting technology to improve customer service, detect fraud and improve risk assessment. In the world of physical security, however, we’re only just beginning to understand the potential of the data that our systems gather as a part of their core function. Benefits of ‘Integrated access control’ The first thing to look for is how multiple sources of data can be used to improve physical security functionsWhat many businesses have yet to realise is that many emerging technologies come into their own when used across multiple sources of data. In physical security, for example, we’re moving from discussions about access control and CCTV as siloed functions, to platforms that combine information for analysis from any source, and applying machine learning algorithms to deliver intelligent insights back to the business. ‘Integrated access control’ then looks not just to images or building management, but to images, building management, HR databases and calendar information, all at the same time. And some of the benefits are only now starting to become clear. The first thing to look for, of course, is how multiple sources of data can be used to improve physical security functions. For example, by combining traditional access control data, such as when a swipe card is used, with a video processing platform capable of facial recognition, a second factor of authentication is provided without the need to install separate biometric sensors. CCTV cameras are already deployed in most sensitive areas, so if a card doesn’t match the user based on HR records, staff can be quickly alerted. Making the tools cost-effective In a similar vein, if an access card is used by an employee, who is supposed to be on holiday according to the HR record, then video data can be used to ensure the individual’s identity and that the card has not been stolen – all before a human operator becomes involved. This is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business functionThese capabilities are not new. What is, however, is the way in which cloud-based computing platforms for security analytics, which absorb information from IP-connected cameras, make the tools much more cost effective, accessible and easier to manage than traditional on-site server applications. In turn, this is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalisation of a vital business function. With this system set up, only access control hardware systems are deployed on premise while the software and access control data are shifted to a remote location and provided as a service to users on a recurring monthly subscription. The benefits of such an arrangement are numerous but include avoiding large capital investments, greater flexibility to scale up and down, and shifting the onus of cybersecurity and firmware updates to the vendor. Simple installation and removal of endpoints What’s more, because modern video and access control systems transmit data via the IP network, installation and removal of endpoints are simple, requiring nothing more than PoE and Wi-Fi. Of all the advantages of the ‘as a service’ model, it’s the rich data acquired from ACaaS that makes it so valuable, and capable of delivering business benefits beyond physical security. Managers are constantly looking for better quality of information to inform decision making, and integrated access control systems know more about operations than you might think. Integrating lighting systems with video feeds and access control creates the ability to control the lightsRight now, many firms are experimenting with ways to find efficiencies and reduce costs. For example, lights that automatically turn off to save energy are common in offices today, but can be a distraction if employees have to constantly move around to trigger motion detectors. Integrating lighting systems with video feeds and access control creates the ability to control the lights depending on exactly who is in the room and where they are sitting. Tracking the movement of employees Camera data has been used in retail to track the movement of customers in stores, helping managers to optimise displays and position stocks. The same technology can be used to map out how employees move around a workspace, finding out where productivity gains can be made by moving furniture around or how many desks should be provisioned. Other potential uses of the same data could be to look for correlations between staff movement – say to a store room – and sales spikes, to better predict stock ordering. What makes ACaaS truly exciting is it is still a very new field, and we’re only just scratching the surface of the number of ways that it can be used to create new sources of value. As smart buildings and smart city technology evolves, more and more open systems will become available, offering more ways to combine, analyse and draw insights from data. Within a few years, it will become the rule, rather than the exception, and only grow in utility as it does.
Artificial intelligence (AI) is improving everyday solutions, driving efficiency in ways we never imagined possible. From self-driving cars to intelligent analytics, the far-reaching impacts of Deep Learning-based technology empower human operators to achieve results more effectively while investing fewer resources and less time. By introducing AI, solutions are not merely powered by data, but they also generate valuable intelligence. Systems which were once leveraged for a narrow, dedicated purpose, can suddenly be engaged broadly across an organisation, because the previously under-utilised data can be harnessed for enhancing productivity and performance. Video analytics software The video intelligence software processes and analyses video to detect all the people and objects that appear When it comes to physical security, for instance, video surveillance is a standard solution. Yet, by introducing AI-driven video analytics software, video data can be leveraged as intelligence in previously inaccessible ways. Here are some examples of how diverse organisations are using AI-based video intelligence solutions to enhance security and performance with searchable, actionable and quantifiable insights. Law enforcement relies on video surveillance infrastructure for extracting investigation evidence and monitoring people and spaces. Instead of manual video review and live surveillance – which is prone to human error and distraction – police can harness video content analysis to accelerate video investigations, enhance situational awareness, streamline real-time response, identify suspicious individuals and recognise patterns and anomalies in video. The video intelligence software processes and analyses video to detect all the people and objects that appear; identify, extract and classify them; and then index them as metadata that can be searched and referenced. Maintaining public safety For law enforcement, the ability to dynamically search video based on granular criteria is critical for filtering out irrelevant details and pinpointing objects of interest, such as suspicious persons or vehicles. Beyond accelerating video evidence review and extraction, police can leverage video analysis to configure sophisticated real-time alerts when people, vehicles or behaviours of interest are detected in video. Instead of actively monitoring video feeds, law enforcement can assess triggered alerts and decide how to respond. In this way, officers can also react faster to emergencies, threats and suspicious activity as it develops. Video analysis empowers cities to harness their video surveillance data as operational intelligence Empowering law enforcement to maintain public safety is important beyond the benefit of increasing security: A city with a reputation for effective, reliable law enforcement and enhanced safety is more likely to attract residents, visitors and new businesses, exponentially driving its economic development. Furthermore, in cities where law enforcement can work productively and quickly, time and human resources can be reallocated to fostering growth and building community. Video surveillance data Video analysis empowers cities to harness their video surveillance data as operational intelligence for optimising city management and infrastructure. When video data is aggregated over time, it can be visualised into dashboards, heatmaps and reports, so operators can identify patterns and more seamlessly detect anomalous behaviour. A city could, for instance, analyse the most accident-prone local intersection and assess the traffic patterns to reveal details such as where cars are dwelling and pedestrians are walking; the directional flows of traffic; and the demographic segmentations of the objects detected: Are cars lingering in no-parking zones? Are pedestrians using designated crosswalks – is there a more logical location for the crosswalk or traffic light? Do vehicles tend to make illegal turns – should police proactively deter this behaviour, or should the city plan new infrastructure that enables vehicles to safely perform these turns? Finally, does the rise in bike traffic warrant implementing dedicated biking lanes? With video intelligence, urban planners can answer these and other questions to facilitate local improvements and high quality of life. By leveraging the video insights about citywide traffic, public transit organisations can make data-driven decisions about scheduling and services Enhancing situational awareness Insight into traffic trends is also critical for transport companies, from public transit services to transportation hubs and airports. By leveraging the video insights about citywide traffic, public transit organisations can make data-driven decisions about scheduling and services. Analysing video surveillance around bus stops, for instance, can help these companies understand the specific hours per day people tend to dwell around bus stops. Correlating this information with transactional data for each bus line, bus schedules can be optimised based on demand for individual bus lines, shortening waiting times for the most popular routes. Similarly, the traffic visualisations and activity heatmaps derived from the video of major transit hubs, such as international airports and central stations, can be beneficial for increasing security, enhancing situational awareness, identifying causes of congestion, improving throughput and efficiency and, ultimately, solving these inefficiencies to provide a streamlined customer experience for travellers. Large education campuses Campus law enforcement can leverage video data to increase situational awareness and public safety Much like a city, large education campuses have internal transportation services, residential facilities, businesses and law enforcement, and video content analysis can support the campus in intelligently managing each of those business units, while also providing video intelligence to these individual groups. Campus law enforcement can leverage video data to increase situational awareness and public safety, driving real-time responses with the ability to make informed assessments and accelerating post-event investigations with access to easily extractable video data. When campuses are expanding or developing additional infrastructure, they can plan new crosswalks, traffic lights, roads, buildings and entrances and exits based on comprehensive video intelligence. By understanding where pedestrians and vehicles dwell, walk, cross or even violate traffic laws, the campus can inform construction projects and traffic optimisation. Countless business operations The campus can leverage video business intelligence to justify leasing pricing for different retailers across campus Finally, the campus can leverage video business intelligence to justify leasing pricing for different retailers across campus, demonstrating property values based on traffic trends that can be correlated with retailer point of sale data. Whether its empowering security, productivity or decision-making, the insights generated by AI-based technology can drive significant optimisation – especially when data is fused and cross-referenced across smart sensors and systems for even deeper intelligence. In the case of AI-backed video analytics, diverse organisations can harness video surveillance impactfully and dynamically. Whereas once video technology investments could be justified for their security value – with the introduction of AI capabilities – procurement teams can evaluate these solutions for countless business operations, because they offer broadly valuable intelligence. And video surveillance and analytics is merely one example of AI-driven solutions’ potential to disrupt business as we know it.
With the recent news headlines about store closures and the collapse of well-known chains, alongside clear adjustments in business strategy amongst established high street favourites, there is no denying that the UK retail industry is under huge pressure. A recent report suggests growing issues are leading some retailers to increase risk-taking in the supply chain. But here, Steve Bumphrey, Traka UK Sales Director, looks at ways to help retailers embrace the storm, including paying attention to security, management processes and efficient customer focus. Challenges plaguing retail industry It’s been an awful year to date for UK retail if you believe the cacophony of negative headlines about the health of the UK economy and the confidence levels of the UK consumer. The sector is facing huge challenges in dealing with the evolution in on-line and smart mobile retailing The sector is undoubtedly facing huge challenges in dealing with the evolution in on-line and smart mobile retailing. Further concerns include an unwillingness of policymakers to address the changing retail environment and how business rates and general business taxation and regulation is making a difficult situation worse. Supply Chain Risk Report According to the latest Global Supply Chain Risk Report, published by Cranfield School of Management and Dan & Badstreet, those under pressure, are now facing increased exposure to risk if they are forced to cut costs in their supply chain. The report cites data for the retail sector that shows increased levels of risk-taking since Q4 2018, with retailers reporting high levels of dependency on suppliers and indicating a propensity to off-shore to low-cost, high-risk countries where suppliers are more likely to be financially unstable. In-store technology revolution The underlying evolution of technology taking hold of the retail industry and consequential changing consumer behaviour is what is really forcing the industry to step up and act. This is not only in the shift to online and smart mobile purchases, but also with the increased use of technology in store. Self-scanning and checkouts In a bid to enhance the physical shop experience, especially in supermarket outlets across the UK, retailers are increasingly giving customers autonomy with self-scanners and checkouts and need to be able to trust them to ensure an honest transaction. And for the shoppers, this dependency on technology and not human interaction to complete a shop means scanners must be instantly available and ready for use. Many different underlying competing challenges impact the retail industry Compensators At the recent British Retail Consortium’s ‘Charting the Future’ conference, looking at retail crime and security, Dr Emmeline Taylor, a criminologist at the City University of London identified in self -service shops, several new types of ‘offenders’ such as so-called ‘compensators’ including the atypical ‘frustrated consumer’ who, “fully intended to pay but were unable to scan an item properly”, adding to the security challenge. There are clearly many different underlying competing challenges impacting the retail industry. Arguably, the increase in technology and autonomous shopping, where less staff are present (or staff cuts planned) throws up more vulnerabilities, such as the opportunity for store theft. Use of body cameras Staff needs emerging technology such as body cameras to act as a deterrent to crime and keep employees safe Furthermore, staff may need greater use of emerging technology such as body cameras to act as a deterrent to crime and help keep employees safe. In essence, prevention is better than cure, and it’s certainly cheaper. Whether combating crime physically or online, or looking to find ways to counter the high street trends, working together, sharing information and taking a more holistic approach will help the development of a shared language between retailers. Retail banking It is also here where common approaches can help to deliver on efficiencies, in time, resource and budget that can serve to operate right through the supply chain, and minimise, or even negate the need to take any risks. It can even serve to enhance the customer experience, increasing confidence in the shopping environment. Of course, when discussing the high street, it is not just the department stores and chains that are feeling the impact. Well known banks are also having to redefine their priorities and role on the high street, with customers (especially younger generations) demanding a more efficient service than ever before. Well known banks are also having to redefine their priorities and role on the high street Asset protection Leading the way is Nationwide, globally renowned building society, which prides itself on being one of the largest savings providers and mortgages provider in the UK, promoting itself as running purely for the benefit of its customers, or ‘members.’ Richard Newland, Director of Branch & Workplace Transformation at Nationwide said, “Even more than getting a good ‘deal’ from a building society, the quality of our welcome, or our renowned level of service, we make sure our members feel safe with us, enough to trust us with their greatest assets. We are doing everything we can to evolve our business and focus our efforts on providing the best and most secure services that people value.” Key management systems Traka has supported Nationwide with the introduction of dedicated key management systems So committed to its branch network, it has pledged to its 15 million members that every town and city with a Nationwide branch, will still have one for at least the next two years. A bold statement in today’s climate. Traka has supported Nationwide with the introduction of dedicated key management systems, moving its branch network into a more digital system. Keys no longer need to leave site and the audit trail capability has helped to remove the manual paper recording, allowing status of keys to be established instantly, at any time. Changes in retail market This example, together with Traka’s portfolio of high street brands and globally renowned department stores that cannot be named for security reasons, demonstrates the need for retailers to embrace the need for change, both from a product offering and operational running perspective to achieve aspirations of resonating with customers. They also prove the opportunities for success, in an unquestionable difficult market environment. If retailers can listen to customers and respond accordingly, taking into consideration staff safety and security, alongside an ability to respond quickly to personalised enquiries and expectations. This way, perhaps, the current environment can be seen as an opportunity to innovate and embrace technology to form the high street of the future.
GSX 2019 got off to a jaunty start Tuesday. The show was humming with activity much of the day, and most exhibitors said they were pleased with the numbers and types of potential customers visiting their booths. There seemed to be less emphasis on product introductions than at the ISC West show in the spring (although there is much that is on the new side), while the trend toward system sales is continuing. Here's a review of Day 1 from the show floor. Dahua continues to educate market “Traffic-wise, the show is better than last year,” observed Tim Shen, Director of Marketing at Dahua Technology USA, at midday on Tuesday. “We met more people from Latin America,” he added. Shen theorised that Chicago is at the center of a larger territory of customers than last year’s location (Las Vegas). Dahua’s presence at the show makes a statement: We’re still here" Dahua has faced some negative publicity in the last year since they were banned from procurement by U.S. government customers by the National Defense Authorization Act (NDAA). Dahua’s presence at the show makes a statement, says Shen. The statement is “We’re still here.” Shen said only one visitor to the Dahua booth even mentioned the NDAA on the first day of the show, and the visitor was misinformed about the provisions and implications of the law. “There is a lot of misinformation,” he says. “We need to continue to educate the market.” Facial recognition, video metadata, and people counting New at the show is the Dahua Analytics+ line of cameras that feature more in-depth analysis of data such as facial attributes, video metadata, and people counting. For example, the cameras can identify 128 points in a face, with an additional 256 attributes analysed by the back-end recorder. Analysis can provide information such as age and gender, which can help a retailer analyse the demographics of their customers, for instance. Dahua is also adopting some of its consumer line of products for sale through the commercial channel. These include a flood light camera, a 2-megapixel WiFi camera and a doorbell camera. The products might be used outside of a retail store, for example, to complement Dahua commercial cameras that are used inside the store, says Shen. Dahua previewed a new multi-sensor camera that also includes a speed dome. The multi-sensor component combines eight views, each 2 megapixels, for a total of 16 megapixels. Below the multi-sensor camera is mounted a speed dome that can zoom in on regions of interest in the larger multisensor view. The camera will be launched in the fourth quarter. The show was humming with activity much of the day, and most exhibitors said they were pleased with the numbers and types of potential customers visiting their exhibits ACRE report continued North American growth “The industry’s momentum will continue to grow,” predicted Joe Grillo, Principal of ACRE. New areas such as cloud and mobile credentialing have the fastest growth rate, but are starting from a much smaller base, he said, so momentum in those categories will take time. ACRE sees continued rapid growth with no slowdown in the North American market Grillo noticed the first morning of GSX was busy, although there was a bit of a lull at midday. In terms of the business outlook, Grillo sees continued rapid growth with no slowdown in the North American market, although there have been some negative elements creeping into the outlook in Europe. Cybersecurity concerns in access control I caught up with Grillo at the booth promoting RS2, a Munster, Ind., access control company that Acre acquired last May. It is the only Acre company that is exhibiting at GSX. RS2 is one of two access control companies acquired by Acre in the last year — the other was Open Options, Addison, Texas. Grillo said the two acquired companies are complementary, especially in terms of their sales channels and geographic strengths. Although both are national companies, RS2 tends to be stronger in the Midwest, while Open Options sales emphasis is centered in Texas and emanates to the rest of the country. Concerns about vulnerabilities are a growing issue in access control, said Grillo, and more large endusers are conducting penetration testing of systems. The industry should welcome the scrutiny, he added. Cybersecurity also represents an business opportunity in access control, noted Grillo. Concerns about the vulnerabilities of legacy technologies such as 125Khz proximity cards and the Wiegand protocol will likely accelerate the pace of companies upgrading their access control systems There seemed to be less emphasis on product introductions than at the ISC West show in the spring (although there is much that is on the new side) Eagle Eye Networks and cloud-based VMS Ken Francis of Eagle Eye Networks had already realised some new client opportunities during the first day of the show, although he was not optimistic at the outset. In contacting potential clients to meet at the show, he had heard that many were not attending. Among Eagle Eye Networks’ news at the show is full integration of body-cams into their cloud-based video management system. “It’s the most unique thing happening from a video management perspective,” Francis said. Previously, if someone needed a video clip from a body cam, they had to use a separate software system.Five years from now, at least 80 percent of all VMS systems will be cloud-managed" Francis continues to be bullish on the subject of cloud adoption of video management and made a bold prediction: “Five years from now, at least 80 percent of all VMS systems will be cloud-managed.” Eagle Eye Networks is doing its part with “rocket growth” that is reflected in an increase of company employees from 27 to 165 or so. Economies of scale have enabled Eagle Eye Networks to lower subscription prices by up to 45 percent. Genetec's release self-service PIAM system Many of the “new” products at GSX 2019 are slight variations on what was introduced at ISC West last spring. An exception is Genetec’s introduction of ClearID, a self-service physical identity and access management (PIAM) system that enforces security policies while improving the flow of people within the organisation. The new system is integrated with the Genetec's Security Center Synergis access control system. PIAM systems have historically been customisable, complex to install and costly, which is why a lot of companies have not used a system. Genetec’s differentiator is that it is an off-the-shelf, out-of-the-box solution for a broader base of customers. “We scanned the market and found a lack of off-the-shelf identity management systems,” said Derek Arcuri, Product Marketing Manager, Genetec. “Targeting the mid-market, we are providing an accessible, ready-to-go cloud-based system that is ‘baked’ for the average company but can be integrated and expanded to include other systems.” The trend toward system sales at the show is continuing ClearID will simplify operation for the security department, which was previously tasked with a lot of administrative work in response to various departments. ClearID “pushes down” the authority to use the system to stakeholders (such as IT and/or facilities directors) and provides a system they can use themselves without involving security. “It empowers stakeholders and employees to work directly through the system rather than going through security,” says Arcuri. “It gives employees access based on stakeholder policies and improves the flow of people through an organisation. The security director is relieved of administrative work and can work on ‘real’ security.” I saw some other things today, too, which I will share in a future GSX article... And more about the show tomorrow.
For the security market, the ‘fine ranging’ capabilities of ultra-wideband (UWB) technology opens up a range of new uses based on the ability to determine the relative position and distance of two UWB-equipped devices with pinpoint accuracy – within centimetres. UWB is more accurate and secure, even in challenging environments full of interference, compared to narrow band wireless technologies. UWB technology transmits a large amount of data over short distances using a small amount of energy. It will be used in seamless access control, location-based services, and device-to-device services across industries including smart homes, cities, retail services, and healthcare. Increasing the accuracy of ranging measurements UWB technology will support any application that benefits from knowing the precise location of a connected deviceUltra-wideband is a mature radio technology that transmits information spread over a large bandwidth, as described by the IEEE 802.154 standard. A new, enhanced amendment to the standard – IEEE 802.15.4z – focusses on improvements to existing modulations to increase the integrity and accuracy of ranging measurements. Moving forward, UWB technology will support any application that benefits from knowing the precise location or presence of a connected device or object. This reflects a move from data communication to secure sensing. New capabilities of UWB are largely unfamiliar to the market, but a new Consortium – the FiRa Consortium – has a mission to educate the market, provide use cases, and promote UWB technology. Delivering interoperability across devices “With a consortium, we can better deliver interoperability across devices, software, and chipsets,” says Ramesh Songukrishnasamy, Director and Treasurer of the FiRa Consortium, and SVP & CTO of HID Global. “This creates a frictionless experience for the user, which is vitally important with a new technology. People are more likely to adopt emerging technology when it runs smoothly without interruptions or errors.” The FiRa consortium is ensuring new use cases for fine ranging capabilities can thrive" An industry consortium can create a UWB ecosystem of interoperable technologies instead of individual companies launching products that consumers struggle to make work together, says Songukrishnasamy. “Simply, the FiRa consortium is ensuring new use cases for fine ranging capabilities can thrive.” Founding members of the FiRa consortium ASSA ABLOY and HID Global, pioneers in secure access and identity solutions, are founding members of the consortium. Their technology manages access to physical and digital places, things, and identities. Another founding consortium member, NXP Semiconductors, is a pioneer in secure connectivity solutions for embedded applications. Other founding members are Samsung, which creates top-of-the-line TVs, smartphones, wearables, and other connected devices; and the Bosch Group, a global supplier of technology and services that is at the forefront of IoT innovations. Sony Imaging Products & Solutions Inc., LitePoint and the Telecommunications Technology Association (TTA) are the first companies to join the newly formed organisation. Immune to radio frequency interference UWB is also immune to radio frequency interference, so it functions in high traffic settingsUWB introduces higher levels of accuracy in positioning capabilities and increased security for ranging data exchange compared to existing technologies. Fine ranging with UWB technology can localise devices and objects to 10 centimetres of accuracy with or without line of sight. UWB is also immune to radio frequency interference, so it functions in high traffic settings. These capabilities will enable a variety of use cases like secure, hands-free access control in hospitals, location-based services for ride sharing, and targeted marketing for retailers. FiRa will demonstrate UWB technology at upcoming trade shows. The FiRa Consortium aims to build on IEEE’s work with an interoperable high rate physical layer (HRP) standard, including defining an application layer that discovers UWB devices and services and configures them in an interoperable manner. The consortium also plans to develop service-specific protocols for multiple verticals and define necessary parameters for applications including physical access control, location-based services and device-to-device services. Promoting the adoption of UWB solutions As a consortium, FiRa is not just setting standards but actively championing use cases for UWB technology. Creating the consortium addresses the need to develop interoperability and implementation standards; brings key players together to create a rich UWB ecosystem; allows for the sharing of intellectual property; and promotes the adoption of UWB solutions. The FiRa Consortium is committed to educating and promoting new use cases" “Since UWB is a mature technology with new potential uses, there is a general lack of awareness of potential applications that take advantage of the technology,” says Songukrishnasamy. “The FiRa Consortium is committed to educating and promoting new use cases.” The FiRa name comes from Fine Ranging to highlight UWB technology’s use cases and distinction from older UWB technologies and solutions. Enhanced security in challenging environments Fine ranging powered by UWB can outperform other technologies in terms of accuracy, power consumption, robustness in wireless connectivity, and security, especially in challenging, high density environments. UWB previously served as a technology for high data rate communication and as such was in direct competition with Wi-Fi. Since then, UWB has undergone several transformations: UWB has evolved from an OFDM-based data communication to an impulse radio technology specified in IEEE 802.15.4a (2ns pulses with Time of Flight); and A security extension being specified in IEEE 802.15.4z (at PHY/MAC level) makes it a unique secure fine ranging technology. Moving from data communication to secure ranging allows ‘spatial context capability’ to be utilised by a variety of applications: seamless access control, location-based services, and device-to-device (peer-to-peer) services. Information is available at firaconsortium.org.
Gunshot detectors use digital microphones installed on (or in) buildings or along streets that listen for evidence of gunshots, provide near instantaneous notification, triangulate the location of shooters and direction of a shot, detect the type of gun and ultimately aid in catching fleeing suspects and solving crimes. Gunshot detection is just one technology playing a role in the larger trend by city agencies to improve core city services. Cities are turning to what are referred to as ‘smart city’ solutions – new, innovative technologies that improve and maintain a high quality of life and ‘liveability’ for citizens. Several cities in the United States have implemented gunshot detection systems. Identifying and deterring gun violence Gunshot detection systems can shorten the response time in an active shooter situationShotSpotter, a provider of gunshot detection solutions that help law enforcement officials and security personnel identify, locate and deter gun violence, announced that seven new cities have deployed ShotSpotter technology in their communities. The new cities include Cincinnati, OH; Jacksonville, FL; Louisville, KY; Newburgh, NY; Pittsfield, MA; Syracuse, NY and St. Louis County, MO – joining the more than 90 jurisdictions that rely on ShotSpotter to ensure a fast, accurate response to gunfire incidents. Three existing ShotSpotter cities, New York City, Chicago and Birmingham have also recently expanded their coverage areas. Data capture form to appear here! Gunshot detection systems can shorten the response time in an active shooter situation. Early detection should be a primary aim, second only to prevention. Security professionals must be part of both of these areas, working in partnership with relevant administrators, local government, law enforcement, first responders and the community to help prevent and better respond to gun violence. Gunshot localisation solution In addition, active shooter events – large or small – are almost always sudden and unexpected, which places a burden on security personnel to manage these risks without creating a prison-like environment. A gunshot localisation solution can turn a video camera system into a real-time safety system in the event of an active shooter A gunshot localisation solution can turn a video camera system into a real-time safety system in the event of an active shooter. Called ShotPoint, the system is completely automated. Working with a video management system (VMS), it can enable a video image of an active shooter to be provided in seconds based on the location of a gunshot. ShotPoint is a network of sensors which can be mounted on walls, ceilings, streetlight poles or other indoor or outdoor locations. Using a ‘sensor mesh approach’, ShotPoint reliably detects and localises the source of gunfire; ranging from small handguns to high caliber rifles. The system can cover large indoor or outdoor areas such as schools, office buildings, retail centres, campuses, and parks. Accurately provides gunshot location Each sensor has an array of four acoustic channels (microphones) that can locate the source of a gunshot sound, the time of arrival and the time distance of arrival. ‘Hearing’ shots from several vantage points (using multiple sensors) enables the system to take into account the angle and time of the sound, which vary in different environments, thus accurately providing the location of the gunshot. A ‘fusion processor’ box (at the edge) listens to the various sensor nodes and computes the location of the gunshot, relative to a floorplan and/or based on global positioning system (GPS) location. In an outdoor location, additional information may also be inferred, such as the trajectory of the gunshot and/or the caliber of the firearm.
Traka’s innovative key and equipment management solutions have been installed at a new national distribution centre for a top four UK supermarket. The new distribution centre, fulfils orders for the superstore’s chain across all channels, including wholesale, online and retail. On average, it deals with 2.4 million cases per week, which can grow to 3.1 million at peak periods. Biometric locker solutions To keep up with demands, our distribution centres are constantly growing and evolving" Traka’s intelligent key management and biometric locker solutions were installed to improve efficiency and reduce the risk of asset loss. The lockers also present instant access by authorised personnel to fault reporting and audit control capability. Speaking about the need for key management, a representative of the superstore chain said: “To keep up with demands, our distribution centres are constantly growing and evolving, driving new standards in design and use of technology to ensure our products get to our customers on time, in full.” Key and asset management “For the warehouse to operate at maximum capacity, we try to make it as simple as possible for authorised colleagues to gain total control of key and asset management, with full traceability at all times. Traka added value, not only in providing a solution to meet our current needs, but also a futureproof system with an opportunity to network and build, as our operation requirements continue to grow.” Three further locker systems with biometric access have been added to enhance security On site, Traka’s L-Touch key cabinets have been installed, which are specifically designed for larger organisations with a high key turnover. Three further locker systems with biometric access have been added to enhance security and ensure only authorised ‘finger print assigned’ personnel can operate assets at any given time. As with all Traka solutions, audit control capability across key cabinets and asset locker solutions presents instant traceability and reporting. Investigating networking opportunities to integrate Morrisons teams can also benefit from fault logging against items that have been returned with access rights restricted to prevent further damage, wasted time or injury until the issue is resolved. Steve Bumphrey, UK Sales Director added: “Being and maintaining a position as one of the top four retailers in the UK places an enormous responsibility on logistics teams to perform every minute of every day, with no margin for confusion or delay." "We saw first-hand the extent of the challenge and dedication to meet customer needs. As such, we installed systems that could make an instant difference and add value, with the ability to grow and meet ongoing requirements for long-term efficiency and productivity.” Whilst systems are currently installed on a standalone basis, the logistics team at the superstore is currently investigating networking opportunities to integrate Traka technology seamlessly into everyday operations, across the extensive site for the benefit of staff and visitors.
The City of Boston is known for many things – from Fenway Park to the Boston Marathon to the bar from Cheers, the city is full of iconic landmarks, events, cultural assets, education centers, and more. Boston is also recognised for its vast history, especially downtown, where hundred-year-old buildings have been preserved or restored. There is also a mixture of new property development, including 33 Congress Street, in the heart of the financial district, which combines the best of historical design with new construction. Building security 33 Congress incorporates more than 400,000 square feet of office and retail space 33 Congress incorporates more than 400,000 square feet of office and retail space, transforming the historic neighborhood and positioning the area as a dynamic downtown destination. The project was designed by Arrowstreet, an award-winning architecture and design firm, and was led by Jason King, AIA, LEED, AP, BD+C, Senior Associate for Arrowstreet. According to King, the 33 Congress Street building consisted of three different structures that were built at separate times: in 1904, 1906, and in 1922 and then all combined into one space. While the space functioned as one building, there were three separate elevator cores, sets of restrooms, sets of stairs, and more. Those entities needed to be reconfigured into one. The most striking feature of 33 Congress is a new, modern glass and steel structure, containing 6 additional floors of office space that sits on top of the original three masonry buildings. Another important project goal was to upgrade the main lobby to a modern design that allowed public access, increased security for building employees, and respected several historical aspects. Secure access control “We needed a way to get people into the new, main elevator lobby quickly due to the high volume of traffic that we were anticipating would take place after the redesign,” King said. “We also wanted to create an entrance that would create a better flow of entry from the sidewalk into the building.” The original building had an existing revolving door, but it was small and surrounded by stone. “It was dark and uninviting,” King said. “We were creating an open and airy Class A lobby space and wanted visitors to clearly see the ornate, coffered ceiling and experience the grand and historic nature of the lobby as they entered.” Crystal TQ revolving door King implemented a Boon Edam Crystal TQ manual revolving door to lead visitors in the double height lobby space King implemented a Boon Edam Crystal TQ manual revolving door to lead visitors in the double height lobby space. The Crystal TQ is constructed virtually completely from glass with only a few stainless steel accents to ensure the solidity of the revolving door. It fits seamlessly with modern glass facades but can also be a beautiful eye catcher in more traditional or classic designs. For employee access, the building’s previous design did not incorporate turnstiles to the elevator banks. “The building did have card reader access, but only at certain doors and locations,” King said. Lifeline Speedlane Swing King installed four lanes of Boon Edam Lifeline Speedlane Swing optical turnstiles and two Winglock Swing model access gates to provide secure employee access to the building’s upper floors. The Lifeline Speedlane Swing turnstile manages and channels the flow of people entering and moving around buildings. It employs sensors that detect visitors approaching, with pulsing light strips to guide the user. A sleep function saves on energy use. It can be customised with dimensional and glass choices, including corporate identity colors or other options, so that it either blends-in or stands-out from its surroundings. Boon Edam Winglock Swing The Boon Edam Winglock Swing is constructed from stainless steel and a single glass panel The Boon Edam Winglock Swing is constructed from stainless steel and a single glass panel, and is unobtrusive in nature and design. The access gate easily manages bi-directional traffic, with LED lights that signal if the gate is in use or on standby. The access gate ties into a manned security desk located near the front doors. Employees gain access to the building through either the Lifeline turnstiles, or a Winglock Swing access gate, while building visitors can receive credentials at the security desk. Entrance solution King said, “We started the process looking at Boon Edam from a security and an aesthetic standpoint. We went through multiple product options but always had a Boon Edam product as the basis of the design. We have been happy with Boon Edam entrance solutions and we are planning to use them again for future projects.”
Comelit 4 camera wireless CCTV system has been selected on site at the iconic, Grade II listed Chichester Cathedral, to protect the retail area and provide 24x7 high-quality monitoring capability and extra peace of mind for staff. Wireless CCTV surveillance This magnificent Cathedral has stood at the centre of Chichester for over 900 years. With unique architecture from each century of its life, this Cathedral is both ancient and modern, where original medieval features sit alongside world famous contemporary artworks. Any works needed to consider the sensitivities of working in such a historic building. A representative from Chichester Cathedral commented, “When it came to upgrading CCTV for the retail area, we contacted Envisage Technology Ltd who recommended Comelit’s 4 camera wireless CCTV system. It has proven to be the perfect solution, with the system proving simple to install. Staff now have access to monitors by the till points that also act as a significant visual deterrent. The high-quality images available add extra peace of mind.” Four camera wireless CCTV Kevin Brown, Managing Director, Envisage Technology added, “Chichester Cathedral is one of the most prestigious visitor sites in West Sussex. Comelit’s wireless CCTV specification, coming from such a renowned brand, provided the necessary infrastructure to embrace the need for delicate installation, minimising the need to run cables, and still provide the high-quality footage. We can support the ongoing maintenance process to ensue volunteers, customers and staff are kept safe and secure.” Comelit’s simple four camera wireless CCTV system provides a clear, detailed and well-defined high-resolution image Comelit’s simple four camera wireless CCTV system provides a clear, detailed and well-defined high-resolution image. Installed outside of opening hours to avoid disruption to the retail environment, monitors were positioned directly by the till points, enabling staff to have full visual access of the complete area at all times. Retail surveillance Tim Edmonds, Comeilt CCTV Manager concluded, “The retail area, established in such a significant Cathedral is a great example of how Comelit’s wireless CCTV system can be used to protect any environment.” “Working with Envisage, the solution was presented as a simple, yet effective option, installed with absolutely no impact on the surrounding building. The result is a powerful visual deterrent and peace of mind that staff in store, and in back offices can keep an eye on operations quickly and easily, on a 24x7 basis.”
Traka has launched a new downloadable white paper to open a discussion on the changing nature of retail banking in the UK, using latest case examples to consider branch management and shifting customer expectations. The white paper, titled ‘Shaping the retail banking industry’ looks at several factors influencing the sector, including the increasing expectations and values of customers demanding a more personalised branch experience. Key and equipment management Incorporating analysis from globally renowned financial services, including PwC, Accenture and Deloitte, the paper highlights the opportunities for innovation, together with collaboration and adoption of new operational processes. This incorporates key and equipment management to enable retail banks to deliver on top quality service. The future for retail banking could arguably also be cited as bleak and in a state of industry disruption" Says Mike Hills, Traka UK Market Development Manager and Author of the white paper: “Against a backdrop of negative press concerning the state of UK high streets, the future for retail banking could arguably also be cited as bleak and in a state of industry disruption, as customers move towards a more mobile-connected lifestyle.” Staff and customer security “However, our research in putting together this white paper tells a different story. That actually, the sector has a real chance to embrace the changes occurring and entice their customers, meeting demands for personal service. We found that brands riding the storm are taking small yet significant steps to tailor their services and make operational differences that are proving key to their success.” The white paper focusses on Traka’s experience with Nationwide Building Society to demonstrate how supporting operational efficiency can benefit banking staff and ensure they can focus on serving their customers, without compromising on security. Retail Banking security Mike concluded, “We have brought this white paper together using the latest research and intrinsic market reports, together with case evidence on the future of the retail banking industry and the issues faced by the sector to ensure long term success.” “Within this, we wish to stimulate debate and encourage views and contributions from as many different voices as possible. We look forward to your opinion, experience or comment on this matter of growing importance so together, we can look to support and shape the future of retail banking.”
Mul-T-Lock supplies a high-end jeweller in London with CLIQ® locks in order to help the business manage access to cabinets holding valuable items. Stocking bespoke pieces and precious stones, the jeweller was looking for a high-level security solution that allowed sales personnel access to individual glass cabinets, without the worry that if one of the keys got lost or misplaced that they would have to replace the entire suite. Offering maximum security Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets, offering maximum security with the added benefit of audit trail capabilities. These capabilities include the ability to schedule individual access permissions for each key, as well as to provide time-limited access. In the case of this particular jewellers, each member of staff was given access to a selection of cabinets at varying times, with individual permissions set by the administrator (those who manage the security system). For example, access could be set for only business hours, meaning that the cabinet could not be accessed at evenings or weekends. Similarly, each time a user opens a lock, it will be recorded in the system, meaning that the administrator can keep an eye on operations electronically. Careful consultation Specialist Mul-T-Lock integrator, Elelock Systems Ltd specified and installed the CLIQ® locks at the jewellers, after weeks of careful consultation with the business owner to better understand the store’s requirements. One of the biggest concerns for this particular jeweller was the threat of compromised security" Chrys Chrysostomou, Managing Director of Elelock said: “One of the biggest concerns for this particular jeweller was the threat of compromised security if cabinet keys were lost. Mul-T-Lock’s CLIQ® technology means you can revoke access in minutes, whereas with a traditional system you would have needed to replace the whole lock – costing time and money.” Hands-on training “With no cabling the system was easy to configure and install, making it suitable for a variety of applications. The store manager also received hands-on training from ourselves and Mul-T-Lock, alongside the jeweller’s head of IT and security representative.” Suresh Peri, Commercial & Technical Manager at Mul-T-Lock added: “Our CLIQ® system is ideal for retail applications where there are a number of members of staff who need access at varying times, or that require individual permissions for access to high security storage rooms, cabinets or drawers. “Being able to revoke access permissions when a member of staff leaves also allows retailers to uphold their security and reduce ongoing maintenance costs.”
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organisation, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analogue and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organisation from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”
Round table discussion
Artificial intelligence is on the verge of changing the face of multiple industries – from healthcare to entertainment to finance, from data security to manufacturing to the cars we drive (or that will drive themselves!) In the physical security market, AI has garnered a lot of attention as a buzzword and as a harbinger of things to come. We asked this week's Expert Panel Roundtable: What security markets are most likely to embrace artificial intelligence (AI)?
With the advent of online shopping, brick-and-mortar retail businesses are challenged to make transactions more convenient while enhancing the “experience” aspects that differentiate real-life shopping from the simpler route of clicking on a website. Technology is helping retailers create that differentiation, including technologies such as video systems, deep learning analytics and point-of-sale (POS) integrations that have evolved from innovation in the physical security market. For more insights, we asked this week’s Expert Panel Roundtable: What new security industry technologies are having an impact on the retail market?
Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the industry?