Remote video monitoring

Qognify has announced the appointment of Nigel Austin to the role of UK and Ireland Channel Sales Manager. Based in the United Kingdom, Nigel has the remit to support Qognify’s customers and partners, and drive sales and growth for its award-winning video management solutions in the region. Electronic security sector veteran Nigel Austin brings more than 30 years of experience in the electronic security sector to Qognify. During his career, he has managed operations and sales teams in both the public and private sectors. He joins Qognify from Chubb Fire & Security UK, where he served as Business Development Manager - National Accounts. Prior to that role, Nigel Austin held senior sales, management and business development positions, at Honeywell, Norbain, Dahua Technology and Samsung (now Hanwha Techwin). Increasing footprint in UK and Ireland markets Qognify already has a strong and successful presence in the UK and Ireland" Qognify’s Vice President (VP) of International Sales, Andreas Beerbaum, said “Qognify already has a strong and successful presence in the UK and Ireland, working on major retail, airport and transportation projects, and with the appointment of Nigel, we want to further increase our footprint in this market. Andreas Beerbaum adds, “He has the necessary experience and know-how to work with our channel partners, to support end customers in achieving their physical security goals.” Meeting physical security needs of enterprises Nigel Austin commented on his appointment, “I have been working in the security sector for a long time and in my experience, Qognify presents existing and potential new partners, with a truly compelling proposition, to meet the needs of any organisation that places a premium on physical security.” Qognify has a range of further career opportunities currently available in the UK, including Professional Services and Support Engineer, Pre-Sales/Solutions Engineer and QA Engineer roles.

Amthal is celebrating its landmark 21st anniversary, and growth from a two-man residential security company to a 50 strong team, integrated fire, and security specialist. Launched in 2000, by close friends John Allam and Paul Rosenthal, Amthal now has over 50 members in the team and operates on a Europe-wide basis providing installation maintenance and monitoring services across all commercial, residential and public sectors. In 2008, Jamie Allam joined the management team to become Commercial Director and created the structure to drive an ambitious growth plan incorporating all aspects of the business, from operations, through sales and commercial targets.  Fire and security services We have shifted our focus to a total solution provider for clients to deliver full fire and security services" Says Paul Rosenthal, Founder and Sales Director of Amthal Fire & Security, “Since we opened our doors at the turn of the century, we have grown with our clients, always taking a proactive approach to adaption, whatever the economy and even most recently, the pandemic has thrown at us!” “We have also undergone our evolution, shifting our focus to a total solution provider for clients to deliver full fire and security services. But underneath it all, we have remained independent and our mission, vision, and values reflect our status as a family business. It makes me so proud at 21 years, to see how far we have come and excited for the future as we continue our strong track record of success.” Amthal has had an impressive lead up to its 21st anniversary, most recently securing projects in Europe and being certified and approved as a Honeywell Gent system integrator.   Fire Safety And Security Jamie Allam, CEO Amthal Fire & Security added, “Amthal has grown together – as people and as a company – and I am so proud of what we have become, and our place in the sector. Knowing as a team, we are being recognised for our complete approach from initial design to project completion, and focus on compliance and offering the latest technology is unsurpassable.” We look to the future with a focus on sustainably, creating collaborative ways to meet the huge demand" “That’s what has led us to be at the forefront of fire safety and security, where we are determined to stay for another 21 years and beyond. We look to the future with a continued focus on protecting what’s precious, sustainably, creating collaborative ways to meet the huge demand we have for our services at present. We have set the benchmark high, but you can always aim higher and we have so many exciting opportunities ahead of us.” End-user experience  Independently owned, Amthal Fire & Security is dedicated to satisfying end-user needs for security safety and convenience offering design, installation, service, and remote monitoring of advanced electronic fire & security solutions, including intruder, fire, access, and CCTV systems.  Amthal Fire & Security is accredited by the Security Systems and Alarm Inspection Board (SSAIB) United Kingdom Accreditation Services (UKAS) and British Approvals for Fire Equipment (BAFE.)

Safetrust, a pioneer in secure credential solutions announced that the Safetrust SABRE Module™ has been Open Supervised Device Protocol (OSDP) verified by the Security Industry Association (SIA), an approved global standard by the International Electrotechnical Commission (IEC). OSDP is an access control communications standard to improve interoperability among access control and security products. SIA OSDP Verified™ is a comprehensive testing program that validates that a device conforms to the SIA OSDP standard and the related performance profiles. Integrated solutions “OSDP enables vendors to interoperate in a known and consistent way, giving customers the confidence to design more integrated and intelligent solutions that will function together as intended,” said Jason Hart, Founder and CEO of Safetrust. “The OSDP Verified mark validates that our SABRE Module meets this interoperability standard, in addition to reducing the cost of OSDP ongoing maintenance with remote management of the endpoint.” Safetrust customers can leverage OSDP for remote management with Wi-Fi, monitoring power consumption Remote management and mobile access The SABRE Module is the only OSDP Verified solution available on the market today to upgrade HID iCLASS SE® and multiCLASS SE readers with OSDP. Safetrust customers can leverage OSDP for remote management with Wi-Fi, monitoring power consumption, and identifying mis-wiring and misconfiguration of their OSDP solution. With a simple plug-in installation, the SABRE Module eliminates the need to rip and replace existing readers and brings outdated readers into the future with OSDP functionality, in addition, to support mobile access and a wide range of credentials, including DESFire EV3. Access control solutions “The OSDP standard is the benchmark for access control solutions – delivering higher security, more functionality, greater ease of use, and increased interoperability,” said SIA CEO Don Erickson. “Companies that have products bench tested by SIA and which earn the OSDP Verified stamp of approval demonstrate an extra commitment to interoperability. Earning the OSDP Verified mark provides transparency that these products have implemented the standard correctly. SIA applauds all companies that make this commitment to OSDP by earning the OSDP Verified mark for select products.”

3xLOGIC has announced a series of practical ‘Solutions Discovery Days’ webinar sessions that will show installers and end-users, how to save money, gain efficiency, and be more productive. 'Solutions Discovery Days' webinar The online ‘Solutions Discovery Days’ webinar sessions are being held on the 11th, 18th, and 25th November 2021 and will provide practical guidance on how greater value can be extracted from video management systems. The first session will demonstrate how considerable time savings can be made to video investigative work, by using Smart Search tools that allow users to find a desired event, object, individual, or moment of concern, with speed and accuracy. Enhancing traffic flow and fleet efficiency The second session will cover the subject of how video can improve traffic flow and fleet efficiency The second session will cover the subject of how video can improve traffic flow and fleet efficiency, using Licence Plate Capture (LPC) and Automatic Number Plate Recognition (ANPR). The final session will reveal what can be learned from security system metadata and how this can allow operators to see business differently, understanding the flow of people around a building, for example. Each session lasts approximately 40 minutes and is free to attend: 11th November 2021: 10.30 am (UK) - Time is money: how to save both through smarter searching of video. 18th November 2021: 10.30 am (UK) - Keep on moving: how video can improve traffic flow and fleet efficiency. 25th November 2021: 10.30 am (UK) - The data is in the detail: what you can learn from your security system metadata.

Ethical consumerism has become a big trend in recent years, as consumers are becoming more concerned about where their money is going and it’s not just individuals. Large corporations, such as PWC, Barclays, Johnson & Johnson and government commissioners are all pledging to spend money with organisations that are prioritising their social, governance and environmental impact. Choosing to ‘buy social’ It is now a boardroom level commitment for many companies to allocate their procurement budget with those suppliers that align with or complement their own ESG goals. Choosing to ‘buy social’, within the diverse supplier and social enterprise community, gives consumers and companies a transparent, ethical and accountable way to spend their money. Diverse suppliers and social enterprise businesses (often the two go hand in hand) range in size and are spread, across a wide variety of sectors. From coffee and water suppliers, to toilet paper and socks, to design agencies and security companies, there are plenty of organisations to choose from, when it comes to meeting diverse supplier spend targets. Social enterprise organisations Social Enterprise UK is the leading global authority on social enterprise in the United Kingdom To become a certified social enterprise organisation, businesses must satisfy several key criteria, which importantly include proving how profits are distributed and invested, as well as company ownership status, and evidence of a social mission. Social Enterprise UK is the leading global authority on social enterprise and the biggest network of social enterprises in the United Kingdom. They are a strategic partner to government departments and have led public policy on social enterprise for 15 years. Making a powerful ethical statement Social enterprise organisations are founded on a social or environmental mission, and like any successful business, they are committed to making profit. Unlike other businesses, their profits must be re-invested or donated to charities, or sustainability projects, rather than paying dividends to shareholders. Working with social enterprises and diverse suppliers is a simple way, in which larger corporations can make a powerful ethical difference. The £1 billion challenge In 2016, Social Enterprise UK launched the ‘Buy Social Corporate Challenge’, the world’s largest commitment to social procurement. The government-backed initiative sees a group of high-profile businesses working together, in order to maximise their engagement with social enterprise suppliers. These partners now include over 27 global companies, including Zurich Insurance, GSK, and real estate giants, CBRE. Social procurement through Social Enterprise Large corporations are now, more than ever, concerned about the social and environmental impact that they are having Large corporations are now, more than ever, concerned about the social and environmental impact that they are having. Many have or are looking to set up, a strategy to bring diversity, innovation, and sustainability to their supply chain. Social enterprises can help deliver on this strategy. Janette Evans-Turner, the Head of Sourcing & Procurement UK & IOM, at Zurich Insurance, said “More and more businesses are recognising just how powerful the impact - positive and negative - of their day-to-day business spend is on society. Here at Zurich, our ambition is to see our procurement practices drive positive social, environmental, and ethical outcomes.” Innovation and sustainability in supply chain Janette adds, “A core part of our strategy is engaging with business partners, which can bring diversity, innovation, and sustainability into our supply chain. The good news is that there is a ready-made solution out there which delivers all of this - social enterprises.” Adrian Dalmedo, Procurement Director, at CBRE, said “Supply Chain Diversity is increasingly important for CBRE and our clients. CBRE have made a commitment to spend $1bn with diverse suppliers in 2021 and to treble this over the next 5 years. We firmly believe that a diverse supply chain is a catalyst for innovation, creativity and doing good.” Corps Security – an iconic global Social Enterprise Since their inception in 1859, Corps Security has followed what they call the triple bottom line ethos of ‘people, planet, and purpose.’ That’s over a century and a half of social value. Corps Security was originally founded to help veterans returning from the Crimean war to find gainful employment. To this day the Corps model still actively seeks to employee ex-military personnel. In July 2021, Corps Security gained Social Enterprise status. This not only acknowledged the good work that Corps has been involved in since their beginning, it also sets them apart from all their competitors in the security sector. Benefits of Social Enterprise status Mark Rogers, Sales and Marketing Director of Corps Security, said “Social Enterprise status brings many benefits. For our business, it guarantees that our social mission remains at the very heart of all we do and ensures we continue to operate in an ethical, transparent, and accountable way.” It also means our customers can increase their own environmental, social and governance credentials" Mark Rogers adds, “It also means our customers can increase their own environmental, social and governance credentials by choosing to work with us. My hope is that together we can achieve great things for our people and our planet, while supporting our purpose.” In common with all other Social Enterprise organisations, Corps Security re-invested their profits back into their business, to support their teams. They also make considerable charitable donations, to create positive social change within the ex-military community. Combat Stress, charitable organisation Combat Stress is their preferred charity and having Social Enterprise status means that Corps Security can secure regular funding for them. This helps to pay for research, clinicians and counselors, to support ex-military personnel, with their journey into civilian life and any mental health care that they may need. Since the withdrawal from Afghanistan on August 17, 2021, Combat Stress has seen an increase in calls to their helpline, with many veterans feeling let down, angry and frustrated. Recent coverage may be triggering difficult thoughts and feelings, and could be re-traumatising some veterans or worsening existing conditions, such as PTSD. Funding from Corps Security and clients Thanks to Corps Security’s clients, Combat Stress has funded 109 Days for the helpline. That is 4,500 calls of which 2,070 were new callers, seeking help for the first time. They have given 131 veterans individual sessions with a psychiatrist, funded 575 one-to-one trauma-focused sessions and 862 video therapy sessions at home. In addition, 2,632 participants can attend one-to-one peer support group meetings, across the United Kingdom. As well as meeting social enterprise criteria, earlier this year and joining the growing number of companies that are able to offer that ‘diverse spend’ option, Corps Security have also recently been awarded the MOD’s Employer Recognition Scheme (ERS) Gold Award. This is in recognition of outstanding support for the Armed Forces community. Corps Security is also a Living Wage Foundation recognised service provider, since 2020 and they’re also a carbon neutral company, funding projects across the world and offsetting 477 tons of carbon a year.

Userful Corporation, the globally renowned provider of the software-defined solution for the enterprise AV-over-IP market, has announced its latest software release, which includes advancements to its IT-based Visual Networking Platform, expanding its support for large-scale corporate digital signage deployments. Emerald Signage Early in 2021, with its launch of Emerald Signage, Userful Corporation modernised digital signage for the enterprise, by converging the content creation and delivery functionalities of a fully-featured Content Management System (Emerald Signage), with the robustness, security and manageability of the company’s Enterprise AV-over-IP platform. Userful Corporation has now extended that leadership with its latest software release that adds key new features, to support large-scale signage deployments, within the enterprise. The new features include: New remote management tools, including remote reboot capability, power management of screens, managed updates and managed memory. Enhanced connectivity for LTE and 5G cellular networks. New features for hardened security, including remote lock device mode. Kiosk mode, allowing users to switch between touch/interactive and digital signage display. Support for Single Sign-On (SSO) using SAML. Enterprise AV-over-IP platform Userful Corporation also offers its own fully-featured Content Management System, Emerald Signage Userful’s platform enables teams to leverage any source (high-resolution images and videos, live streams, web-browsers, dashboards, CMSs, etc.), to be used as content for digital signage. Userful Corporation also offers its own fully-featured Content Management System (CMS), Emerald Signage, which gives employees from any functional department, the tools needed to create, curate, and distribute engaging content on any display or video wall, while ensuring IT teams have the tools to manage, monitor and control the AV traffic on their networks. Secure, scalable and interoperable solution “Businesses deploying large-scale signage networks need a solution that is secure, scalable, interoperable, standards-based and globally manageable," said John Marshall, the Chief Executive Officer (CEO) at Userful Corporation. John Marshall adds, "Userful is leading the way in all of those categories, with its software-defined solution for the enterprise AV-over-IP market.”

While the foundation of autonomous retail has been built up over the past few years, it is only now that retailers are beginning to fully experiment with the technology. There were an estimated 350 stores globally in 2018 offering a fully autonomous checkout process, yet this number is forecast to increase dramatically with 10,000 stores anticipated by 2024. This acceleration in the growth of unmanned retail stores has, in part, been boosted by the COVID-19 pandemic and a demand for a more contactless, socially distanced shopping experience. Physical security technologies Innovative physical security technologies can play a significant role in protecting a site while supporting its operation Many retailers are now exploring such solutions as a way to streamline their services and simplify store operations while reducing overheads. Of course, the security of unmanned sites is a concern, with many eager to embrace such a design, but wary about the prospect of leaving a store unguarded. This is where innovative physical security technologies can play a significant role in protecting a site while supporting its operation and also helping to improve customer experience. Comprehensive integrated solution To make the autonomous retail vision a reality, a comprehensive solution is needed that integrates network cameras, IP audio speakers, and access control devices. The cameras can be employed to monitor entrance points and sales areas, including checkout terminals, and can be monitored and operated remotely from a central control room. This offers management full visibility of operations, regardless of the number of stores. Recorded video material can be processed, packaged, and passed to authorities, when necessary, by applicable laws. Optimising operations As autonomous stores do not require staff to be present and run largely independently, managers can be notified automatically via mobile device if an event occurs that requires their attention. This could range from a simple need to restock popular items or clean the premises after a spillage, to a criminal break-in or attack. Again, network video surveillance cameras installed inside and outside of the premises provide high-quality video of any incident as it occurs, enabling immediate action to be taken. Improving customer experience Access control mechanisms at the entrance and exit points enable smooth, touch-free access to customers Access control mechanisms at the entrance and exit points enable smooth, touch-free access to customers, while IP audio speakers allow ambient music to be played, creating a relaxed in-store atmosphere and also offering the ability to play alerts or voice messages as required. Due to the automated nature of such audio broadcasting, consistency of brand can be created across multiple locations where playlists and pre-recorded voice messages are matched in terms of style and tone from store to store. Boosting profits The accessibility of premises 24/7 can ultimately lead to an increase in sales by simply allowing customers to enter the store and make a purchase at any time, rather than being restricted by designated retail hours. This also serves to improve customer loyalty through retail convenience. Utilising data from the access control system, managers can configure lights to turn on/off and ambient music to power down when the last person leaves the shop, to be reactivated the next time someone enters the premises. This approach can also conserve energy, leading to cost savings. Designing a future proof solution The threat of vandalism is greatly limited if everyone entering the shop can be identified, which is something that is already happening in Scandinavia using QR codes linked to an electronic identification system called BankID. This process involves a user being identified by their bank details, and their credentials checked upon entering the store. This not only streamlines the transaction process but vastly improves security because only those who want to legitimately use the services will go through the identification process, helping to deter antisocial or criminal behaviour. Physical security technology should be reliable and of high quality, without compromising the service to customers VMS-based network solution Both inside and outside of the premises, physical security technology should be reliable and of high quality, without compromising the service to customers, or hampering their experience. Door controls, network cameras, and loudspeakers, together with a comprehensive video management system (VMS), enable retailers to control every element of their store and remove any uncertainty around its management or security. Such a system, network-enabled and fully scalable to meet ongoing business requirements, can be offered using open APIs; this allows configuration and customisation while ensuring that the retailer is not limited by the technology or tied into any particular set-up or vendor as their requirements evolve. Additional security benefits As more businesses launch their unmanned stores, the benefits of such technology to streamline and improve every aspect of their operations become ever clearer. A comprehensive solution from a trusted security provider can bring complete peace of mind while offering additional benefits to support the retail business as it seeks a secure future.

The COVID-19 pandemic is only accelerating the expansion of Automation, Robotics, Machine Learning (ML) and Artificial Intelligence (AI), and changing how people live their daily lives. This expansion leads the way with technologies that are developed to solve problems, improve operations, streamline processes and assist people, to focus on learning new skills, creativity, and imagination. Transformation of the physical security industry One of the latest industries to be permanently transformed is physical security. The era of utilising security cameras is slowly changing into more advanced and more efficient technological applications - security robotic solutions. SMP Robotics is a California-based company, which is a pioneer in developing robotic technologies, powered by AI, to assist, improve and deliver on new expectations in today’s world. One of their services is smart surveillance systems. This represents a proactive approach to security. The company, SMP Robotics’ Founder and Chief Executive Officer (CEO), Leo Ryzhenko, stated “Autonomous robotic technologies will become a driving force in future security solutions.” Robotics and AI in autonomous security solutions The robots can patrol 24/7, counteracting intrusion and communicating via voice message with guards The company uses robotics and AI technology to implement autonomous security solutions, which reduce liability and overhead, as well as improving the quality of services. Robotic guards are capable of patrolling all types of facilities, in both urban and rural contexts. The robots can patrol 24/7, counteracting intrusion and communicating via voice message with guards. The inspection robots, deployed by SMP Robotics, are easily integrated with many existing security technologies, armed with obstacle avoidance and anti-collision measures, automatically recharge, and can recognise faces up to 50 metres. As the world grows increasingly complex, technology like this is essential to ensure safety for all. AI-enabled autonomous video monitoring ground vehicles The advancements in technological breakthroughs of SMP Robotics position the company and its AI-powered, autonomous video monitoring ground vehicles, to be the most adaptable to any industry, cost-effective for clients’ business needs, in providing various types of services from public safety, crime prevention, to asset protection and physical security. SMP Robotics continues to implement new innovative solutions and groundbreaking technologies in its latest generation of autonomous models. Currently, many were already deployed or in a process to be delivered to a number of key clients, in various industries throughout the globe, from oil & gas, nuclear power plants to data centers, healthcare facilities, and amusement parks. Smart security robots Tal Turner, the Vice President (VP) of Business Development and Partnerships, SMP Robotics, said “We provide autonomous, artificial intelligence, all-weather, all-surface, smart security robots that are turnkey and operate independently on their own, using real-time obstacle avoidance, face recognition, and other cutting-edge technological advancements.” According to Coherent Market Insights, the Robots as a Service (RaaS) market direction will grow by 15.9% by 2028 and reach the threshold of 41.3 billion dollars. SMP Robotics stands at the forefront of the security robotic revolution, making an impactful change to make the world a safer place.

Heras was a premium partner exhibitor at this year’s International Security Expo (ISE) – and it’s fair to say that visitors couldn’t miss the stand, which was at the entrance of the Grand Hall at London’s Olympia. Heras’s Country Marketing Manager (UK) Rebecca Hughes pinpoints five things that the Heras team learned from the show and talking to visitors. 1) Physical still just as important as cyber Cyber(security) was the buzzword of the show – and there was lots of innovation on display. But what came across loud and clear for Heras was that physical security is still absolutely vital for UK sites of national importance, data centres, warehouses, and distribution hubs. These sites need clear demarcation, effective entrance control, and detection to make sure that perimeters aren’t breached and that only authorised personnel and visitors can enter the site and specific areas within the site. And, if there are any deviations from this, there needs to be a swift and accurate response. The rapid growth in the construction of warehouses to cope with the demand from online shopping highlights the need to secure these sites and protect the valuable stock held in them. 2) PIDSs the star of the show Heras showed PIDSs complement and increase the overall effectiveness of both existing and specified perimeter protection We piqued a lot of media interest with our ‘listening fence’, and our team enjoyed demonstrating our newly launched, next-generation perimeter intrusion detection systems (PIDSs). GeoMic was mounted on Zenith A1 (SR1) fencing, and GeoPoint was mounted on Zenith SR3 fencing. Both were demoed by the Heras team to show how PIDSs complement and greatly increase the overall effectiveness of both existing and specified perimeter protection fence and gate lines. GeoMic uses a discreet microphonic sensor cable (alpha) that listens for sounds – such as those generated from an intrusion attempt – around the entire perimeter. And the GeoPoint sensor system utilises multiple sensors that are distributed along the fence line to detect movement and vibration. 3) Fuel shortages prompt downtime conversations The ISE fell just after a weekend of panic fuel buying across the UK, after widespread media reporting of a shortage of lorry drivers for fuel tankers. This naturally led to lots of conversations with visitors about the issue of business interruption and the risks and implications if sites are compromised. We work closely with the operators of many sites of national importance, data centres, warehouses, and distribution hubs, and disruption – be it protestors blockading entrances to sites or more aggressive tactics involving breaking into sites – is not an option because the knock-on effects can be costly and potentially damaging to an organisation’s ability to operate. 4) More than fencing The issue of business interruption flowed into conversations with visitors about the range of products we offer. Put simply, everyone knows us as the ‘fencing people’ – but that’s the tip of the iceberg. Connect offers real-time insights into the status of an entrance control system, with remote monitoring of user access and alerts As Europe’s end-to-end supplier of permanent and mobile perimeter protection solutions, we delighted in telling visitors about our key areas of expertise: demarcation, entrance control, detection, integrated systems, and maintenance. For us, maintenance is the unsung hero of effective security, and we had demonstrations of Connect, our breakthrough cloud-based portal that offers real-time insights into the status of an entrance control system, with remote monitoring of user access and automatic alerts and notifications via smartphone, tablet or PC. It also enables users to open access systems via mobile phone, as well as enables Heras to provide remote and proactive monitoring of the systems. This integrates with the company’s Essential, Premium and Premium VIP maintenance support packages. 5) It’s good to meet people again The last thing we learned is just how great it is to meet people again. The UK security industry came out in force for the ISE, and it was fantastic to meet people who we’d only ever seen on a screen via Zoom or Teams. Nothing beats talking to a real person over a cup of coffee – and boy, had we missed it! As a business, the ISE was fantastic for Heras, not just in the quality of enquirers but more importantly in the connections we made with new people and in reconnecting with people we hadn’t seen for a couple of years. One last thing… Fight Club Heras's new projects include UK sites of national importance, data centres, warehouses, and distribution hubs OK, it’s not strictly the sixth thing we learned, but it reminds me of the film Fight Club, starring Brad Pitt. And that is: “The first rule of Fight Club is: you don’t talk about Fight Club.” The first rule at Heras is that we can’t talk about the vast majority of the projects and installations we get involved in because of the sensitivity around many of the sites we support – which is hard, especially at shows such as the ISE. We generally say that these have included UK sites of national importance, data centres, warehouses, and distribution hubs. But no names. This is such a shame, as one journalist said that the likes of the BBC would feature Heras much more prominently if we were able to give examples of the scope and complexity of the projects we get involved in.

It’s been almost exactly a decade since HID Global launched the world's first university pilot of smartphones carrying secure mobile IDs. A lot has changed in the following 10 years. Today’s technology has matured, advanced, and proliferated across a variety of high-value use cases. To catch up on the latest developments in mobile access, we contacted Luc Merredew, Product Marketing Director, Physical Access Control, at HID Global.   Q: What has changed since the first pilot implementation of smartphones used for secure mobile identification? Merredew: One of the biggest milestones several years ago was when mobile access solutions achieved certification to the ISO 27001:2013 Information Security Management System (ISMS) standard. With increasing awareness of cloud-based security threats and resulting high expectations from a solution, today’s system owners, operators, and users insist on companies being able to demonstrate that they have had their services vetted by independent laboratories and/or agencies. When adopting mobile access solutions that maximise convenience and efficiency, and deliver dramatically improved user experiences, it is neither necessary nor acceptable to compromise security in either the physical or digital domains. Q: Do universities continue to be the biggest users? Mobile IDs on devices eliminate person-to-person credentials when accessing secured areas Merredew: The use cases have grown dramatically, spread evenly across all types of organisations in locations ranging from high-rise buildings to multi-campus global enterprises. But yes, universities continue to be big adopters, and they were among those most eager to leverage the technology so they could bring people back to campus in person during the pandemic. In this environment, mobile IDs on smartphones and other devices eliminate person-to-person credential (e.g., badge or ID card) issuance or revocation, as well as the need to physically touch cards, readers, or keypads when accessing secured areas.   Q: How were mobile IDs employed by your customers as they brought people back to physical locations after the pandemic shutdown? Merredew: One example is Vanderbilt University, where the challenges of COVID-19 brought renewed attention to the importance of a modern system for identity management and access control that was compatible with Near Field Communication (NFC) and Bluetooth technologies. Members of the campus community could more conveniently access buildings and services with their mobile devices, and the university could efficiently provision and de-provision credentials remotely without person-to-person contact. More recently, Vanderbilt leveraged HID Mobile Access® to deploy campus IDs on iPhone and Apple Watch through Apple Wallet. Q: Is there another example outside the university vertical? Merredew: Another example is the iconic tower Arcos Bosques Torre 1 in Mexico City, where the owners and tenants enjoy the simplicity of using their trusted mobile devices to seamlessly access their spaces. As with the Vanderbilt deployment, the drive for operational efficiency and convenience in the tower was combined with a desire to minimise the need for users to come in physical contact with the system. Having a solution like HID Mobile Access that delivers touchless entry and increased safety and security is important.  Q: What have been the biggest mobile access advancements? The mobile credential provides contactless, seamless access to a wide range of devices and services Merredew: One of the most important advancements was simplifying upgrade paths to mobile access. In the Vanderbilt example, our HID Reader Manager was used to upgrade the firmware on the university’s physical access control readers and extend support for NFC-based credentials in Apple Wallet. The university uses the HID Origo™ Mobile Identities API integrated with CS Gold®, a higher education transaction system from CBORD, for credential lifecycle management. Another significant enhancement has been the expanded range of uses cases for the mobile credential, going beyond simply opening doors to include providing contactless, seamless access to a wide range of devices and services such as time-and-attendance terminals, cashless vending machines, printers, computers, workstations, and many other applications. Q: Wearables are also having an impact. Merredew: Contactless mobile experiences are also delivered through wearable wristbands. One example is the Nymi band which, once authenticated, continuously authenticates the identity of the user until it’s removed from the wrist. This delivers zero-trust security principles and access control using convenient fingerprint and heartbeat biometrics to users seeking touchless authentication. Q: What is the impact of the cloud? Merredew: The move to a cloud-based system to issue and manage mobile identity credentials has unified, automated, and simplified identity issuance at a single facility or across any number of distributed office or remote work locations. Q: What should end users look for in a mobile access solution? Look for solutions that use a secure element in the reader as well as cloud certificates, to ensure security and data privacy Merredew: Solutions should support the largest possible number of popular mobile devices – in HID’s case, this includes more than 250. Look for solutions that use a secure element in the reader, and a secure key management process, as well as cloud certificates, to ensure both security and data privacy. Make sure the solution supports Bluetooth Low Energy (BLE), Near Field Communication (NFC), and both iOS and Android operating systems. Solutions that provide Application Programming Interface (API) and Software Development Kit (SDK) support offer direct access to the solution’s access control hardware, speeding deployment while enabling integration partners to continue innovating products that deliver even better user experiences. Q: Wonder what this market will look like in 10 more years. What’s next for mobile access? Merredew: Future innovations are on the horizon with technologies such as Ultra-Wideband (UWB) wireless connectivity, which HID expects will become ubiquitous on mobile devices. It provides unprecedented accuracy and security when measuring the distance or determining the relative position of a target. It is not HID’s expectation that UWB will replace Near Field Communication (NFC) or Bluetooth, but rather supplement Bluetooth and other technologies to provide the assurance, reliability, and granularity of device position that enables truly seamless experiences. 

The COVID-19 pandemic has provided a double challenge to physical security systems integrators. For one thing, they have had to adapt their own businesses to survive and thrive during the pandemic. On the other hand, they have also been faced with new challenges to serve their customer’s changing needs. Global pandemic effects One integrator company, North American Video (NAV) took the now-familiar steps most companies confronted to adapt their business model to operations in a global pandemic – they suspended all non-essential travel and face-to-face meetings. At one point, NAV had a single employee in the New Jersey headquarters and another one in the Las Vegas office. The rest worked from home, with other offices opening as needed over the following weeks. Another integrator, Convergint Technologies, was able to adapt its approach to the pandemic, location by location, across the United States. The integrator benefitted from its leadership structure, with local managers in various regions who are autonomous and could react to what was happening in each region. Virtual workforce “We saw a dip in April and May, but since then, we have seen business pick back up,” said Mike Mathes, Executive Vice President, Convergint Technologies. The Business of Integration virtual conference sponsored by the Security Industry Association (SIA) “We already had tools and infrastructure deployed to support a virtual workforce. We had the software and the right equipment, and that has allowed us some flexibility to approach the repopulation of our offices in a gradual way.” The impact of COVID-19 on integrators and their customers was the main topic of discussion at a session on The Business of Integration at the Securing New Ground virtual conference sponsored by the Security Industry Association (SIA). Remote monitoring North American Video also benefitted from having technical personnel spread across the United States. By assigning work duties on the basis of geography, they could travel by car with less risk than air travel. They also increased their use of remote monitoring and support to avoid extra visits to customer sites. With 80% of the business in the gaming industry, North American Video saw a profound impact on their customers with the almost complete shutdown of casinos during the early days of the pandemic. Even though gaming was impacted particularly badly by the virus, NAV stayed engaged working on four or five large casino construction projects that continued throughout the shutdown. Revenue shortfalls State legislatures will approve more casinos to help plug the holes in their budgets Other casinos took advantage of empty facilities to make needed upgrades without worrying about disrupting casino operations. “A lot of our strong, long-term clients have sought to perform upgrades during the downtime, including needed service and maintenance,” said Jason Oakley, President and CEO, North American Video (NAV). “When gaming was closed, you were allowed in the facilities to work.” Oakley also sees long-term optimism for the casino business, which will offer a means for state and local governments to make up revenue shortfalls. “State legislatures will approve more casinos to help plug the holes in their budgets,” Oakley predicted. Demands for technology Oakley and NAV have seen an evolution in customer demands for technology in light of the pandemic. The trick is to differentiate between demand that is an immediate reaction versus technology trends that have more staying power.  Although customers were keen on purchasing thermal cameras, for example, NAV did the research and recommended against the use of the technology to some of their customers. Artificial Intelligence for social distancing The use of artificial intelligence (AI) for a variety of applications seems to have more staying power. “One area of interest at a high level is modification and repurposing of AI for face mask detection, social distancing and people tracing, including integration into existing cameras,” said Oakley. “If the hospitality industry comes to terms with the new normal with smaller restaurant capacities, there may be an opportunity to use AI for social distancing.” Contact tracing and visitor management technology Mathes of Convergint sees a massive change as customers move toward managed services, accelerating the change with new use cases. We have an entire group that focuses on new solutions and what customers are looking for" As offices seek to repopulate when the pandemic subsides, customers are looking for new uses of existing technologies, added Mathes. “We have an entire group that focuses on new solutions and what customers are looking for,” he said. “They need to understand who is in the building and where they go in the building. If we know someone was only in the cafeteria from 10 to 11 a.m., we can know who was in the cafeteria at that time.” Opportunity for vertical markets to move forward He predicts technologies for contact tracing and visitor management tracking who’s in the building and where will be around for a long time to come. "Various customers and vertical markets are looking at the slowdown differently," said Mathes. "For example, while airlines have slowed down, the view from the airport market is more long-term." “They have 15-year plans, and [the slowdown] is an opportunity to move forward. In the technology space, data centres are expanding. “We try to focus our resources on areas where the money is being spent,” said Mathes. “Our K-12 group has seen an 80% growth over 2019. The money is tied to bonds, so there hasn’t been a slowdown relative to revenue.” He said Convergint is cautiously optimist about 2021.”

J.D. Power is a well-known name when it comes to measuring customer satisfaction, and they have been measuring satisfaction in the home security industry since 2016. Changes affecting the marketplace – both in terms of disruptors and technology – make this a unique time. For example, in 2019, J.D. Power expanded the Home Security Satisfaction Study to not only measure the traditional pro-install/pro-monitor companies, but to separately evaluate self-install/pro-monitor brands.  “At J.D. Power our rankings are meant to support an industry in two key ways,” says Christina Cooley, J.D. Power's Director, @Home Intelligence. “First, we provide consumers who are shopping for products and services with a ‘report card’ of who provides customers with high levels of customer satisfaction. Second, we provide companies with actionable insights to help them prioritise their initiatives to improve and maintain high levels of customers satisfaction that drive loyalty and growth.” Differentiating between companies The traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another In home security, J.D. Power is in a unique position to report on the changes taking place in the evolving industry. The 2019 rankings show that the traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another, as each have their individual strengths and opportunities, but overall the score range is relatively tight. On the do-it-yourself (DIY) side, there is more differentiation. A set of brands has been able to challenge the traditional industry by achieving extremely high customer satisfaction levels. Price is always an important factor that impacts customer satisfaction, whether for security or another market J.D. Power serves. The equation is simple, says Cooley: does the price paid equal the value the customer feels they have received from the product or service? “For Home Security, we didn’t specifically look at price until this year,” says Cooley. “With the changes that have occurred in the market, price can be a differentiator as we’ve seen with the emergence of DIY-installed systems. However, lower pricing does not have a direct relationship to quality of service.” The price factor For example, there are some higher-priced pro-installed brands that perform lower on customer satisfaction than lower-priced competitors. And DIY-installed systems as a whole are less expensive, and price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment. Price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment The equation is: performance minus Expectations equals Customer Satisfaction. “Obviously, price point will be a factor in the purchase decision and the expectations the customer has about the product and service,” says Cooley. “Any pro or DIY system has the opportunity to differentiate the customer experience regardless of price point.” There are clear differences in the pro vs. DIY experience, which is why J.D. Power evaluates the brands in separate rankings. However, Cooley says the drivers of satisfaction are consistent across both groups. The key to each group goes back to the equation above.  Evaluating the purchase process For the both pro and DIY companies, J.D. Power evaluates the purchase process the same. Though the customer may take a different path to purchase based on the offering they seek, the drivers are still the same: Usefulness of information provided Reasonableness of contract terms Professionalism of sales representative Ease of purchasing home security system. For installation, there are clear differences. DIY systems are evaluated based on: Ease of completing installation Quality of installation instructions provided Timeliness of receiving home security system. Pro systems are evaluated based on: Professionalism of technician Timeliness of completing installation Quality of work performed. Interestingly, purchase and installation are the customer satisfaction driver where both pro and DIY providers (as a whole) are most closely aligned on performance. Customer loyalty The price a customer is paying must align with the quality of the system they receive What drives a customer to purchase a home security system initially will often be very different than what will keep them as a loyal customer, Cooley notes. The price a customer is paying must align with the quality of the system they receive, and the service provided through the professional monitoring and customer service. “With the expansion of home security offerings, it’s more important than ever for home security companies to understand the motivations, intentions, and usage patterns across different customer segments to ensure that regardless of the decision to go pro or DIY-install, they are able to meet their customers’ needs and differentiate in the very competitive market. The J.D. Power Home Security Study provides these actionable insights.” The study is focused on the companies/brands that comprise the top two-thirds of market share in each segment, pro and DIY installed. A number of the brands included may work with local dealers or retailers for sales and install, but the customer is essentially evaluating those services as part of the system purchased. It is one and the same from the customer’s perspective, and the sales/install process can either delight or frustrate a customer from the beginning, which can then set the foundation for the entire experience moving forward. Reasons for shopping for a security system tend to differ between pro and DIY shoppers: Both sets are most focused on wanting a newer, more up-to-date system Between the two, pro customers are more often moving into a new home or wanting to take advantage of a discount or bundling opportunity with other products For DIY customers, they are shopping for a system to give them more peace of mind and to protect their property. Reasons for selecting the provider also vary: A pro company is often selected based on brand reputation or a special offer/promo A DIY company is primarily chosen based on price or a positive review. In terms of brand image, we see that customers see both pro and DIY providers similarly in terms of reliability. However, when it comes to being customer-driven, DIY providers receive higher image ratings compared to pro-installed companies.

Immervision, the pioneering developer of advanced vision systems combining optics, image processing, and sensor fusion technology announced its ultra-wide lenses will be integrated into IONODES’ PERCEPT body camera. This collaboration will give businesses and the general public greater peace of mind, by providing physical security workers with a body camera that can effectively capture in real-time any potential security threats or issues in high resolution and never miss a detail through a Panomorph lens with 180° field of view. Improving safety “In the physical security industry, the challenge that most companies face with body-worn cameras is that the video fails to effectively capture what’s occurring due to narrow field-of-view and poor image resolution,” said Eric Tasso, President at IONODES. “By selecting Immervision technology and their team of experts, we are providing security, industrial and commercial organisations with the highest-quality wearable cameras to improve safety, enhance security, optimise business processes and provide transparency.” IONODES’ device integrates seamlessly with a GPS receiver and 9-axis motion sensor to stabilise the image  Integration with body-worn IoT device IONODES’ body-worn IoT device is the first of a series of products that combines Immervision’s ultra-wide-angle lens, image processing, and sensor technology with IONODES 4K camera, and connects to Wi-Fi, Bluetooth, and LTE. IONODES’ device integrates seamlessly with a GPS receiver and 9-axis motion sensor, allowing users to closely follow the field of view in real-time, to stabilise the image and provide location tracking to users, whether for security, prevention, monitoring, or entertainment applications. Advanced vision systems “Over the last 20 years, Immervision has focused on cultivating and perfecting its expertise in advanced vision systems, giving devices in industries such as physical security the ability to truly perceive the world around them,” said Pascale Nini, President, and CEO at Immervision. “Immervision and IONODES are deeply committed to offering the best vision systems in the market for security and surveillance, and we look forward to continuing to make more innovative strides in developing high-quality wearable camera devices and AI-based vision systems.”

Nestled on the Western shore of Lake Como, the Grand Hotel Victoria in Menaggio is one of the latest 5-star luxury properties in the Larian landscape. The magnificent resort in Art Nouveau style, which encompasses a late 19th-century palace and a former monastery, has been completely renovated to host 81 rooms, lush gardens with pool, more than 2,000 m2 spa, 2 restaurants, and 90 car places in the underground parking. End-to-end security solutions The Grand Hotel Victoria in Menaggio, wedged between the lakeside and the heights of the Lepontine Alps, promises its guests a unique experience. To make this happen, it is essential to improve the security level. Dahua Technology is a world-pioneering video-centric smart IoT solution and service provider. Based on technological innovations, it has offered end-to-end security solutions, systems, and services to create value and solve problems for clients. This is why the hotel management entrusted Dahua and MD Impianti – its system integrator partner – the realisation of the perimeter and indoor surveillance system.  AI-based cameras and deep learning With deep learning, Dahua Perimeter Protection technology can recognise humans and vehicles accurately In the solution provided by Dahua Technology, 15 units of IPC-HFW5241E-ZE 2MP bullet cameras with 2.7~13.5 mm motorised varifocal lens of Dahua WizMind series – equipped with various AI functions such as perimeter protection and people counting – were installed to guard the outside of the building providing clear images even in the low-light environment due to IR LEDs (range up to 50 m), WDR (120 dB) and Starlight technology (till 0.0002 Lux before switching to B/W). With the deep learning algorithm, Dahua Perimeter Protection technology can recognise humans and vehicles accurately. In the restricted areas (such as pedestrian areas and vehicle areas), the false alarms are largely reduced. Dahua Lite series network camera After crossing the main entrance surmounted by a balcony that rests on four Doric columns, no less than 110 units of  IPC-HDW2431T-AS-S2 4MP eyeball network cameras – featuring IR LEDs and Starlight themselves - discretely watch over the premises of the historical and new wings. With upgraded H.265 encoding technology, the Dahua Lite series network camera has efficient video encoding capacity, which saves bandwidth and storage space. This camera adopts the latest Starlight technology and displays better colour images in the condition of low illumination. Enterprise-level NVR NVR features a mouse shortcut operation menu, remote management and control, central storage, edge storage Two 128-channel NVR608R-128-4KS2 network video recorders with 8 hard disks and redundant power manage all streams, while the networking was implemented with ePoE, PoE, and aggregation switches, connected by CAT6 cables and optical fiber. For applications where details are critical for identification, this enterprise-level NVR provides a powerful Intel processor with up to 4K resolution. Additionally, the NVR features a mouse shortcut operation menu, remote management and control, central storage, edge storage, and backup storage. Remote monitoring All images collected by the whole system can be visualised both in the concierge and remotely. The latter is a feature that allows great flexibility to meet the needs of the end-user, who is already evaluating the integration of DSS centralisation software and a video wall. The system protecting the prestigious Gran Hotel Victoria in Menaggio demonstrates once again how Dahua Technology, along with its partners and supply chain, is capable of providing high-profile and tailor-made integrated security solutions, suitable for any scenario and compliant with current legislation.

Being isolated on the edge of wilderness means there’s a need for a video system that is both reliable and flexible. For that reason, the team at Jackson Hole Airport (JAC), since 2009, has relied on video management software (VMS) from Milestone Systems, to enhance security, safety, and efficiency at the airport. Milestone XProtect VMS installed At the edge of the frontier, Jackson Hole Airport has experienced considerable growth over the years. Significant capital investments in expansions have made new video system integrations possible several times and Milestone XProtect VMS has supported the airport’s needs along the way. As of 2020, over 220 cameras are in use, but the airport shows no signs of slowing down As of 2020, over 220 cameras are in use, but the airport shows no signs of slowing down. New projects will include building a fuel farm, a car wash, and expanded parking facilities. As the need to increase security continues, XProtect open platform software will enable IT team growth and the seamless integration of new cameras, and data storage capabilities. Enhanced situational awareness All video is kept for up to a full year, with most of the system’s cameras set for motion recording, around the clock. As a result, administrators achieve greater situational awareness and better security. The video system has enabled improvements throughout the entire airport. For example, Jackson Hole Airport contends with a great deal of plane de-icing, for several months each year. The process occurs at a distance from the main buildings. Thanks to the video expansion, each airline is now able to monitor the de-icing of their planes. Allowing airline personnel to monitor progress on their own has saved airport staff time and resources. Monitoring security In addition, the airport uses the system to closely monitor the security checkpoint, to capture video documentation, in case of an incident. By monitoring baggage areas, it’s possible to investigate lost bags and left-behind items, by reviewing recorded video. New 4K multi-sensor cameras support an investigatory system, helping staff see previously uncovered areas. The cameras capture high-resolution video and provide enough data to zoom in, after the fact. Deployed Agent Vi’s video analytics Milestone Systems’ XProtect Smart Client has improved general situational awareness in the airport Additionally, the team has deployed video analytics from Agent Vi, to provide a layer of automated alarms, for flagging abnormal occurrences. For example, video analytics can detect travellers moving against the foot traffic flow and crossing into restricted areas. Milestone Systems’ XProtect Smart Client has improved general situational awareness in the airport. Authorised users now have a new standard for accessing surveillance remotely. It provides seamless viewing of live and recorded video, instant control of cameras and connected security devices, and a comprehensive activity overview. Force multiplication using advanced technology The ongoing use of Milestone’s VMS makes it possible to maintain the independence and efficiency of a small team of personnel, delivering maximum security at the edge of a wild frontier. Andrew Wells, IT Manager for the Jackson Hole Airport, said “Situational awareness for our team and our clients allow us to be as secure and efficient as possible, with our small team. The flexibility of the open platform VMS allows us to scale our system and add the features we need now and in the future.” Jackson Hole Airport Jackson Hole Airport lies seven miles north of Jackson, Wyoming, at the base of the Teton Mountains, in the USA. It is unique for being entirely within the Grand Teton National Park limits. It is the busiest airport in the state of Wyoming, with nearly 500,000 in-bound passengers welcomed annually. The Jackson Hole Airport covers over 500 acres of land area and has one runway, nine boarding gates, and three baggage carousels.

Mister Car Wash, Inc., North America’s largest car wash network, has chosen Interface Security Systems (Interface), a globally renowned managed service provider, to upgrade and optimise its video monitoring and alarm systems. With over 350 car washes nationwide, and rapid expansion plans, Mister Car Wash is committed to delivering a safe and consistent customer experience, across all its locations. Interface overhauls CCTV system To address their unique safety requirements, Mister Car Wash chose Interface Security Systems, to overhaul its CCTV and alarm installations, and create a foundation for consistently replicating safety and security best practices, across all future locations. As a part of the upgrade, Interface successfully integrated security camera feeds with a third-party vehicle anti-collision system, to increase efficiency and reduce the chances of accidents, inside the car wash tunnel. The solution tracks the flow of vehicles, inside the car wash tunnel and automatically stops the conveyor belt, if an imminent collision is detected. Integration of cameras and NVR with anti-collision system Interface was the only vendor, who was able to seamlessly integrate our cameras and NVR with the anti-collision system" “Interface’s consultative approach to identifying key problems and innovative solution design was a breath of fresh air for us,” said Jim Figueredo, Director of Asset Protection at Mister Car Wash. He adds, “Interface was the only vendor, who was able to seamlessly integrate our cameras and NVR with the anti-collision system. This has allowed us to reduce costs, while improving operations. The true benefit of using Interface is their ability to really understand our problems and go the extra mile to suggest future-proof solutions that can scale.” Expanding operations and enhancing customer safety With Interface Security Systems, Mister Car Wash is able to expand operations rapidly, while delivering a safe and consistent customer experience. By upgrading and optimising the video monitoring and alarm systems, Mister Car Wash has reduced false alarms, minimised instances of false vehicle damage claims, reduced general liability issues, and improved overall safety, at their locations. Having upgraded over 90 locations, Interface is collaborating with Mister Car Wash, to eventually bring most of its countrywide network of locations, to the new technology standard.

A high-definition IP surveillance system from Dahua Technology is providing 24/7 security and operations management at a large freight and logistics hub, located in Cannock, West Midlands, United Kingdom. Dahua IP video surveillance system The 54-camera system has been installed throughout Pentalver’s 37-acre site. The equipment includes 5 MP dome cameras with IR illumination up to 50 metres, 180-degree panoramic domes, comprising an array of four 2 MP cameras each with IR illumination up to 60 metres, 5 MP bullet cameras, 4 MP PTZ network cameras, and 5 MP 360-degree internal dome cameras. All cameras feature Dahua’s Starlight lowlight technology and AI functionality with deep learning algorithms, to detect events, such as perimeter breaches, movement detection and scene change. DSS Express video management system The installation also includes Dahua’s DSS Express video management system, enabling users to view images only relevant to them, two Dahua 32-channel 36 TB NVRs (Network Video Recorders) and 12 ruggedised network PoE switches. The site consists of freight container storage in one section and road haulage transport in the other. It was previously equipped with an ageing analogue CCTV system, elements of which was in various states of disrepair and had become unfit for purpose. High definition site monitoring The objective for the new system was to provide high-definition monitoring of the whole site, at all times, for security and logistics managers to be able to have access to images relevant to them, partitioned by the Dahua DSS Express video management system. The installer, Richards CCTV, was tasked with providing a perimeter protection solution, as well as a range of PTZ cameras around the site. The biggest challenge was the installation of the network infrastructure, with multiple fibre links between remote buildings and the central office. This was achieved using ruggedised network PoE switches with 2 GB ports for high-speed connection. Enhanced security and visibility Security is key for us, but we also use the system to have good visibility of our operations" Richard Harte, General Manager at the Cannock terminal, said that good security and visibility of operations is essential for such a large and busy site with a bonded storage area. He stated, “With the previous system, we came to recognise how poor our sight over the depot was. Security is key for us, but we also use the system to have good visibility of our operations, as well as for health and safety and training purposes.” Richards CCTV, efficient system installer Richard Harte adds, “We found Richards CCTV to be a professional, cost-effective and efficient installer, with a fast response for their maintenance operation. I am also particularly impressed with the quality of the system components and the way we can view, and control cameras remotely with no latency.” Richard Harte and his team are so satisfied with the solution that they are advocating its rollout across other Pentalver sites and have shared their recommendations with the company’s safety team.

Bird Home Automation, a Berlin-based manufacturer of ‘DoorBird’ IP access control devices, is expanding its product portfolio to include door intercoms with an integrated fingerprint sensor module, from Fingerprint Cards AB (Fingerprints), in its D21- series. With a DoorBird door station, homeowners and residents can see and speak to visitors like delivery services on the go via their smartphones and manage access by unlocking the door when needed. Features of door intercom Each door intercom features an HD wide-angle camera, motion sensor, and audio system with echo and noise cancellation. Existing keyless access control options via RFID or PIN code are expanded with biometrics by Fingerprints. The fingerprint module is fully integrated into the DoorBird software architecture and can be configured remotely, via app or web-based dashboard, at any time to grant and withdraw access permissions. Fingerprints' technology is characterised by superior biometric performance and security" Integrated biometric fingerprint sensor "Thanks to the cooperation with Fingerprints, we can fulfil many of our customers’ requests for high-quality IP access control devices with a fully integrated biometric fingerprint sensor," says Sascha Keller, CEO of Bird Home Automation. "When it comes to collaborations, we always try to work with the best in their class. Fingerprints' technology is characterised by superior biometric performance and security, and we are excited to have it integrated into our DoorBird IP video door stations." “We are excited about our collaboration with DoorBird, our first IP Door Station partner in EMEA, who now launched their D21x series with our fingerprint sensor, a solution that is suitable for smart homes, where biometrics bring convenience and security”, comments Michel Roig, SVP Business Line Payment & Access at Fingerprint Cards AB.

Residential security and smart homes are rapidly changing facets of the larger physical security marketplace, driven by advances in consumer technology and concerns about rising crime rates. During the COVID-19 pandemic, many people spent more time at home and became more aware of the need for greater security. As workplaces opened back up, returning workers turned to technology to help them keep watch over their homes from afar. We asked this week’s Expert Panel Roundtable: What are the trends in residential security in 2021?

Crime prevention is a basic goal of security, even if a security system merely convinces a criminal to seek out a different target. However, many of today’s security technologies are most useful after the fact, to provide forensic information about a crime that has already taken place. Solving a crime presents a whole new level of challenge. Surely, prevention is the best approach. We asked this week’s Expert Panel Roundtable: How successful is the security industry in crime prevention and reducing crime rates?

Many of us take critical infrastructure for granted in our everyday lives. We turn on a tap, flip a switch, push a button, and water, light, and heat are all readily available. But it is important to remember that computerised systems manage critical infrastructure facilities, making them vulnerable to cyber-attacks. The recent ransomware attack on the Colonial Pipeline is an example of the new types of threats. In addition, any number of physical attacks is also possibilities. We asked this week’s Expert Panel Roundtable: What are the security challenges of protecting critical infrastructure?