Retail security systems
The opportunity for businesses to take full advantage of the meta-data captured by AI cameras has been significantly enhanced with the introduction of 3 new Wisenet NVRs. The feature-rich NVRs, which offer up to 400Mbps network camera recording, are able to read the AI metadata, enabling operators to quickly and accurately search video for objects and attributes associated to them. Introduced at the same time as the 64 channel XRN-6410B4 and sharing the same features, the Wisenet XRN-3210...
Hanwha Techwin America, a supplier of IP and analogue video surveillance solutions, announced a new app for systems integrators. The new Wisenet QR Scanner App is designed to help quickly create a list of all Wisenet devices associated with a specific project, without having to take the products out of their packaging. The QR code is found on the outside of the product carton, the bottom of the device, as well as on an included extra sticker for Wisenet modular cameras. This allows a technicia...
It's a very common purchase for people to seek a smart security camera to remotely link them to their home whilst at work. Now the emphasis has shifted, with a lot more people working from home, business owners should consider a surveillance device to deter would-be thieves, protecting valuable equipment crucial for businesses to operate successfully. A robust security camera setup can aid existing security staff, and give business owners peace of mind out of h...
Interface Security Systems, a managed service provider delivering business security, managed network, UCaaS (Unified Communications as a Service) and business intelligence solutions to distributed enterprises, announces a new offering that enables its restaurant, retail and hospitality customers to communicate with their patrons via SMS and MMS text messages. Using their regular published business telephone number, businesses can have real-time two-way text conversations with their guests, info...
Security and Safety Things GmbH, along with a roster of pioneers, highlighted the benefit of an open approach at the first ever escon 2020 digital Ecosystem Conference last week, discussing the current successes and future developments of smart cameras and open systems. Security & Safety Things (S&ST) also offered a sneak preview of 2021, which included the company’s positioning as the fastest growing app store for smart cameras and several pilot projects in various vertical market...
SonicWall announces the expansion of its Capture Cloud Platform with the addition of the high-performance NSa 2700 firewall and three new cost-effective TZ firewall options. The company also debuted SonicWall Cloud Edge Secure Access that delivers easy-to-deploy, easy-to-use zero-trust security for organisations operating in a modern work-from-anywhere model. Making necessary investments “As emerging technologies mature, it’s imperative that companies make the necessary investment...
March Networks, a global video security and video-based business intelligence solutions provider, is proud to announce that its products have obtained approval from Dubai’s Security Industry Regulatory Agency (SIRA). SIRA approval Security Industry Regulatory Agency (SIRA) is a regulatory body that governs best practices in security systems and services in Dubai (UAE). Its Security Equipment Approval certificates help businesses in the UAE determine which products meet its rigorous standards. By obtaining SIRA approval on its Command Enterprise video management system and recording platform, along with a wide range of its IP cameras, March Networks can now offer a complete, SIRA-approved end-to-end video surveillance solution for Dubai and the UAE. “We are very pleased to achieve SIRA compliance,” said Trevor Sinden, March Networks Vice President for the Middle East & Africa regions. Secure video surveillance products firm Trevor adds, “March Networks has always offered secure, highly reliable video surveillance products. This approval further solidifies our commitment to compliance with government and central bank regulations across the Middle East. We look forward to the new business opportunities this approval will create.” March Networks is headquartered in Ottawa, Ontario, Canada, and has regional offices around the world, including in Dubai. The company’s IP video surveillance and business intelligence solutions are used by more than 600 financial institutions and 300 retail brands globally.
IDIS is supporting affordable and straightforward return-to-work steps with its new AI Box (DV-2232) for COVID-19. Powered by the industry’s most accurate IDIS Deep Learning Engine and compatible with IDIS Deep Learning Analytics (IDLA), the AI Box for COVID-19 is a simple add-on appliance that’s compatible with existing IDIS network cameras and DirectIP® NVRs, eliminating the need for complex analytics software or edge VA devices. The IDIS AI Box for COVID-19 includes functions for social distancing adherence, people counting and occupancy control, crowd detection, mask detection and dashboard and reporting tools that are critically important for compliance. Safe working practices Users also benefit from a perspective view, giving superior analysis compared to top view analytics cameras These practical deep learning-based features support safe working practices which help prevent the spread of coronavirus and other infections. Users can take advantage of four advanced video analytics functions simultaneously across 32-channels and each camera stream, making the cost-effective IDIS AI Box adaptable for all sizes of business. Users also benefit from a perspective view, giving superior analysis compared to top view analytics cameras and ensuring that each camera provides exceptional surveillance for security, safety, and data intelligence. Advanced video analytics IDIS AI Box advanced video analytics enables some of the most important counter-infection measures: People Counting & Occupancy Monitoring - counts the number of people coming in and out of premises (stores, banks, pharmacies, and busy commercial sites, for example) showing the status of occupancy in real-time. Using cameras positioned at entrances and exits, the IDIS AI Box generates precise AI-assisted alerts to overcrowding, with real-time calculations to underpin occupancy control interventions. For retail customers, dashboards positioned at store entrances use a simple 3-step traffic light system to automate the admissions and flow in and out. In addition, the dashboards show estimated wait times at peak periods and allow retailers to customise the displays with company logos and promotional graphics. Social Distancing – detects distances between individuals and sends an alarm when a defined distance is violated. Users can configure event notifications to issue verbal reminders and select from five spacing sensitivity levels depending on local state, industry, or sector-specific requirements. Crowd Detection - alerts building and store managers to overcrowding in pre-selected zones and triggers event alarms every time bottlenecking or overcrowding occurs. Face Mask Detection - detects people wearing a mask or people not wearing a mask, giving users the ability to configure and trigger event alarms and issue verbal reminders accordingly. Reporting – comprehensive reporting tools are provided for all four of these video analytic functions. They provide data analysis, including people counts and occupancy, along with any violations, by time, day, and month, for accurate and required recordkeeping. This data can also be exported to Excel spreadsheets for easy referencing. Credible and practical solutions “The COVID-19 pandemic has tested everyone’s resilience,” says James Min, Managing Director, IDIS Europe. “IDIS has developed credible and practical solutions to help reduce infection risks, with automation that improves operating efficiency and technology that avoids the cost of hiring in additional manpower or redeploying existing staff to higher-risk front-line roles.” “Moving forward much of this functionality will also prove particularly valuable for retail, with AI-driven video delivering insights into shoppers’ behaviour, helping to convert browsing into sales and improving the customer experience and for facilities managers to optimise buildings and workspace.”
Aiphone, the renowned international manufacturer of video and audio intercom, and security communication products, has announced the addition of the IX-EA IP video door station intercom to its robust IX Series portfolio. IX-EA IP video door station intercom The IX-EA from Aiphone is a surface mount, weather-resistant IP video door station, which comes equipped with a 1.23 megapixel fixed colour camera that can be programmed to call up to 20 different stations, with three different call level selections. Additionally, video from the IX-EA IP video door station intercom can be streamed to third-party devices using ONVIF Profile S or RTSP. Additional features of the IX-EA IP video door station include: SIP 2.0 compliant White LED for low light illumination 3af PoE compliant 600Ω audio output for paging or communication For additional customisation, sound files can be uploaded for custom messages to be played during certain scenarios. This feature allows users to choose their own sounds for door release, call placed, communication starts and error messages. The IX-EA IP video door station features audible and visual indications for calling, communication and door release. Power of an enterprise platform The IX Series features the power of an enterprise platform with the simplicity of a single system - offering scalable enterprise security. IX Series solutions are ideal for commercial sites, industrial facilities, schools, campuses, parking garages, retail, emergency calling, and correctional applications. Throughout 2020, Aiphone will be celebrating its 50th Anniversary in North America, by thanking and showing their gratitude to customers, dealers, integrators, and employees for providing the opportunity to develop and improve better security and communication solutions.
Norbain is pleased to announce that it will now be supplying customers with the full range of video-based security solutions from South Korean manufacturer, IDIS. IDIS video solutions meet the needs of an increasingly demanding security landscape. They deliver all the benefits that come with the end-to-end model, including more efficient installation, lower cost to operate and maintain, and more straightforward and reliable full solution support. Lower cost of ownership IDIS technology is innovative, user-friendly, flexible, and scalable. It is valued by users for its unrivalled performance and low total cost of ownership. Their core values include customer satisfaction, integrity and innovation which very much match our own operating ethos" Mark Field, Commercial Director at Norbain, comments: “The IDIS portfolio is a great fit for many of our customer groups, offering a range of solutions that are idea for multiple industries. Their core values include customer satisfaction, integrity and innovation which very much match our own operating ethos and we look forward to developing the relationship.” Ongoing technical support Jamie Barnfield, Sales Director at IDIS Europe, comments: “IDIS’ complete, end-to-end video solutions are an ideal fit for Norbain customers, delivering powerful, easy-to-use video surveillance to meet a range of security, safety, and operational challenges.” “IDIS technology is robust and cybersecure, which is why it is trusted by the NHS, one of the UK’s largest data centre operators, high street retailers, logistics and warehousing, schools, and commercial businesses. And it comes with the benefits of quick, plug-and-play installation, industry-best extended warranties, and ongoing technical support and firmware updates, providing systems integrators and installers with attractive margins and better recurring revenue opportunities."
Dahua Technology, a renowned video-centric smart IoT solution and service provider, will hold its online Dahua Technology Partner Day 2020 on 1st of December. The event will be a perfect occasion to get a taste of the Dahua ECO system in the EMEA region. 26 technology partners will bring solutions in the field of security and IoT. Smarter Together is the central theme of the Dahua Technology Partner Day 2020. A total of 26 distinguished Dahua partners will gather to share their knowledge and expertise on the development of security and IoT applications for a variety of vertical markets. This online event will serve as a technological and commercial hub for end-users and system integrators from different markets, ranging from Logistics, Traffic and Infrastructures to Healthcare, Retail and Residential. Attendees can Register free of charge and tune in to all the partner keynotes. Explore business opportunities In the partner hub, participants can chat with technology partners, explore business opportunities or technical challenges and get the latest product information. The event will kick off with an opening speech by Mr. Jason Zhao, Dahua VP & General Manager of Overseas Business to introduce how Dahua Technology and its technology partners become smarter together. 26 Partners will showcase their solutions in a main auditorium and six different break out rooms, including Axxonsoft, Qognify, Ivideon, TechnoAware, Vaelsys, A.I. Tech, Optex, Eagle Eye Networks who joined in the 2019 offline partner day and gained much exposure and business opportunities last year. Global security industry We are moving the Partner day to an online event in order to sustain the opportunity of getting together" Integrated solutions developed by both Dahua Technology and its partners will be displayed during the event, which will surely raise spectators’ interest as they meet different needs of system integrators and end users with greater versatility.“The 2019 Partner Day held on September 26th at Estadio Wanda Metropolitano, Madrid was a success with many of our partners’ participation. However, 2020 is challenging because of COVID-19." "We are moving the Partner day to an online event in order to sustain the opportunity of getting together. During the event, leading representative companies in global security industry and IoT industry will have the chance to present their insights into the latest Security Application and also reflect on current challenges in the industry”, says Mr. Jiaqi Gao, Overseas Marketing Director at Dahua Technology. Smart integrated security solutions “The attendees will have the chance to meet security players in the market and create new and diverse business opportunities.” Committed to its mission of “Enabling a Safer Society and Smarter Living,” Dahua Technology will continue to adhere the core value of “customer-centred” and provide the market with smart integrated security solutions, systems, and services to create value for city operations, corporate management, and consumers.
Integrated Design Limited (IDL) has developed a new cost-effective and rapidly deployable entrance control solution that can help business owners adhere to COVID-19 social distancing guidelines and help keep staff and customers safe. Based on existing, proven technology, the Integrated Design Limited’s customised Door Detective Compact entrance control solution has been adapted to enable robust and straightforward population monitoring and control at single entrance doorways. Door Detective Compact solution The Door Detective Compact solution is ideal for a range of workplaces, such as offices, especially for shared kitchen facilities or toilets, small retail stores, factories, leisure facilities, and colleges, etc. or any other work environment where the maximum capacity needs to be controlled to prevent overcrowding. Installed on either side of a door frame or placed on both sides of an entrance on stands, Door Detective Compact units monitor the doorway using infrared optical technology and detect pedestrian movement in either direction. Real-time population monitoring and detection Using the newly developed control box, a maximum population threshold limit is set Using the newly developed control box, a maximum population threshold limit is set. As people walk in and out of the monitored area, the real-time population is detected and displayed on the control box, along with the maximum number of people permitted in the space at any one time, with lights and alarms used to provide alerts when safe numbers are exceeded. If the population is at a safe number, the units display green lights indicating that further people can enter. Should the population count reach the set threshold limit, the Door Detective Compact units turn red, providing a warning that no further people should enter. If the maximum limit is exceeded, the units flash red and an audible alarm sounds to indicate that numbers need to be reduced to a safe level. As people leave the monitored area, the population count decreases and the units return to green, to signal that it is safe for further people to enter. Small footprint, aesthetic design The rectangular stainless steel enclosures of the Door Detective Compact have a small footprint and offer an aesthetically pleasing two-tone design to complement multiple types of décor, while still maintaining its market-renowned performance. Tony Smith, Major Accounts and Marketing Manager at Integrated Design Limited (IDL), stated “Businesses which require their staff to be physically present, whether that be in an office, a factory, a retail store, or other, have been looking for ways to control the number of people it is safe to have in their premises, or particular areas within their premises, at any one time.” Tony adds, “We have developed a rapidly deployable and cost-effective solution which is, in essence, a ‘plug-and-play’ population counter which doesn’t require any complex installation and can be set up in around 15 minutes, to help business owners keep their staff and customers safe by preventing overcrowding.”
A total of £1.6 billion worth of goods are reported as ‘lost’ to in-store theft in supermarkets each year, with figures increasing steadily. The presence of self-checkout systems have increased in supermarkets, as well as other industry retailers. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016. While this increase comes with such benefits as reduced wait times for customers and staff costs, it also comes with a risk of retail theft at self-checkouts. With the circumstances the world now finds itself in i.e. mass unemployment, financial uncertainty, the retail industry has seen an influx in these types of petty crimes, hitting retailers during an already turbulent period. While retailers are taking precautions to protect themselves and their patrons in this new era of in-person shopping, it’s important to ensure the business itself is protected. A popular method to combat these fears is to employ on-site security personnel, however, as we continue to adapt to new operating guidelines, retailers must begin thinking past the immediate future, and begin implementing long-term security solutions to prepare for life after lockdown such as strong CCTV systems with remote access. How has the security industry adapted its services to a post-lockdown world? Technological innovations like thermal recognition are key to adapting security systems for a post-lockdown world. Businesses which previously relied on facial recognition now must update their methods to account for shoppers wearing masks on-site and in-store. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016 Biometric systems are now able to identify people with face masks, and thermal recognition such ADT’s Thermi-Scan system which can track human body temperature without the need for contact. Implementing these safe protocol procedures protect both employees and customers against virus outbreaks such as COVID-19. The need for these advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027. Artificial intelligence has been hailed recently as the way forward for remote security needs, and whilst business-owners continue to navigate procedures of returning to work post-lockdown, having remote access to real-time security monitoring is essential now more than ever. What are the main measures stores can take to prevent or reduce theft? Strategically placing a multi-camera surveillance system to ensure clarity, eliminate blind spots, and deter thieves should be top priority. It’s equally essential to invest in a system which has an efficient playback programme, particularly in situations where reviewing important footage efficiently can offer vital information to the police force. Advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027 As business-owners continue operating at reduced hours and with limited on-site staff, being able to access camera footage quickly and remotely is a key factor to consider. Whether owners opt to receive an alert on a mobile device allowing them to review notifications, or if their system is monitored by a remote security centre, it’s important to be able to access footage quickly for added efficiency and ease. Facial recognition and AI have been popular points of discussion in relation to security cameras and CCTV. While careful considerations must be taken prior to utilising any sort of facial recognition technology, including conducting a Privacy Impact Assessment, the benefits include being provided with real-time tracking of repeat offenders which immensely helps the prevention of in-store theft. Here are some key points to consider when choosing in-store surveillance: Assess your needs – To get the best out of your security system, it is essential to analyse what your requirements are for your business as they might have changed to adapt to a post-lockdown world Camera setup – With store layouts shifting to accommodate social distancing guidelines, it’s important to re-evaluate the current set-up of any security cameras. Depending on any layout updates, it might be important to consider operating multiple cameras in one area to ensure a peripheral view and eliminate any blind spots Camera positioning – For optimal performance, check that light sources are not obstructing your view such as glare from the sun. It is also worth considering the height at which cameras are installed to maximise surveillance Check the focus – It is worth testing camera lenses bi-monthly to ensure that lighting or weather hasn’t affected the focus of the lens, resulting in a blurry visual Remote access – As guidelines continue to evolve, ensure you’re able to access any necessary camera footage quickly and safely in case of emergency Will we begin to see a reduction of theft as new technology is implemented? We’re beginning to see incidents of shoplifting and theft being taken more seriously by law enforcement. In the coming months, for the first time in Britain nearly twenty shoplifters who were either caught red-handed or identified on CCTV will be appearing before magistrates. While currently these court cases are being pursued by a private police force, these actions come after a Government plea to high-level police to prosecute shoplifters stealing under £200. Retailers have long voiced concerns that forces have abandoned low-level thefts and these steps are small but show that businesses are being heard. As innovations in surveillance security continue, we’ll be seeing a move away from human involvement which will create a more reliable and efficient system able to rely on machine learning and analytics. While there have been wider strides made in utilising AI for surveillance, these are largely being used currently by local governments to alert police forces to threats of criminal activity. It’s not unreasonable to think that in the near future, these types of smart technology will be employed by private businesses to analyse suspicious behaviour or possible theft. However, as we see an increase in the advancement of security technology, we anticipate that those inclined to commit in-store theft will adapt their methods, therefore retailers should look to regularly evaluate their security needs to keep risks at bay.
Artificial Intelligence. You’ve heard the words in just about every facet of our lives, just two words, and they’re quite possibly the most moving, life-changing words employed in everyday conversations. So what exactly is AI, who currently uses it and should be using it? What is AI? AI is a powerful way of collecting, qualifying and quantifying data toward a meaningful conclusion to help us reach decisions more quickly or automate processes which could be considered mundane or repetitive. AI in its previous state was known as “machine learning” or “machine processing” which has evolved into “deep learning” or, here in the present, Artificial Intelligence. AI as it applies to the security and surveillance industry provides us the ability to discover and process meaningful information more quickly than at any other time in modern history. Flashback - VCR tapes, blurred images, fast-forward, rewind and repeat. This process became digital, though continued to be very time-consuming. Today’s surveillance video management systems have automated many of these processes with features like “museum search” seeking an object removed from a camera view or “motion detection” to create alerts when objects move through a selected viewpoint. These features are often confused with AI, and are really supportive analytics of the Artificial Intelligence, not AI themselves. Machine learning Fully appreciating AI means employment of a machine or series of machines to collect, process and produce information obtained from basic video features or analytics. What the machines learn depends on what is asked of them. The truth is, the only way the AI can become meaningful is if there is enough information learned to provide the results desired. If there isn’t enough info, then we must dig deeper for information or learn more, properly described as “deep-learning” AI. Translated, this means that we need to learn more on a deeper level in order to obtain the collaborative combined information necessary to produce the desired result. Deep learning AI Deep learning AI can afford us the ability to understand more about person characteristic traits & behaviors. Applying this information can then further be applied to understand how to interpret patterns of behavior with the end goal of predictable behavior. This prediction requires some degree of human interpretation so that we are able to position ourselves to disrupt patterns of negative behavior or simply look for persons of interest based on these patterns of behavior. These same patterns evolve into intelligence which over time increases the machine’s ability to more accurately predict patterns that could allow for actions to be taken as a result. This intelligence which is now actionable could translate to life safety such as stopping a production manufacturing process, if a person were to move into an area where they shouldn’t be which might put them in danger. Useful applications of intelligence Informative knowledge or intelligence gathered could be useful in retail applications as well by simply collecting traffic patterns as patrons enter a showroom. This is often displayed in the form of heat mapping of the most commonly traveled paths or determining choke points that detract from a shopper’s experience within the retail establishment. It could also mean relocating signage to more heavily traveled foot-paths to gain the highest possible exposure to communicating a sale or similar notice, perhaps lending itself to driving higher interest to a sale or product capability. Some of this signage or direction could even translate to increased revenues by realigning the customer engagement and purchasing points. Actionable intelligence From a surveillance perspective, AI could be retranslated to actionable intelligence by providing behavioral data to allow law enforcement to engage individuals with malicious intent earlier, thus preventing crimes in whole or in part based on previously learned data. The data collection points now begin to depart from a more benign, passive role into an actionable role. As a result, new questions are being asked regarding the cameras intended purpose or role of its viewpoint such as detection, observation, recognition or identification. Detecting human presence By way of example, a camera or data collector may need to detect human presence, as well as positively identify who the person is. So the analytic trip line is crossed or motion box activated or counter-flow is detected which then creates an alert for a guard or observer to take action. Further up the food chain, a supervisor is also notified and the facial characteristics are captured. These remain camera analytics, but now we feed this collected facial information to a graphic processing unit (GPU) which could be employed to compare captured characteristics with pre-loaded facial characteristics. When the two sources are compared and a match produced, an alert could be generated which results in an intervention or other similar action with the effort of preventing a further action. This process- detect, disrupt, deter or detain could be considered life-saving by predictably displaying possible outcomes in advance of the intended actions. The next level is deep-learning AI which employs the same characteristics to determine where else within the CCTV ecosystem the individual may have been previously by comparatively analyzing other collected video data. This becomes deep-learning AI when the GPU machine is able to learn from user-tagged positive identification, which the machine learns and begins to further reprocess its own data to further understand where else the person of interest (POI) may have existed on the ecosystem and more correctly improve its own predictive capabilities, thus becoming faster at displaying alerts and better at the discovery of previously archived video data. The future In conclusion, the future of these “predictables” wholly rests in the hands of the purchasing end-user. Our job is to help everyone understand the capabilities and theirs is to continue to make the investment so that the research perpetuates upon itself. Just think where we’d be if purchasers didn’t invest in the smartphone?
With the recent news headlines about store closures and the collapse of well-known chains, alongside clear adjustments in business strategy amongst established high street favourites, there is no denying that the UK retail industry is under huge pressure. A recent report suggests growing issues are leading some retailers to increase risk-taking in the supply chain. But here, Steve Bumphrey, Traka UK Sales Director, looks at ways to help retailers embrace the storm, including paying attention to security, management processes and efficient customer focus. Challenges plaguing retail industry It’s been an awful year to date for UK retail if you believe the cacophony of negative headlines about the health of the UK economy and the confidence levels of the UK consumer. The sector is facing huge challenges in dealing with the evolution in on-line and smart mobile retailing The sector is undoubtedly facing huge challenges in dealing with the evolution in on-line and smart mobile retailing. Further concerns include an unwillingness of policymakers to address the changing retail environment and how business rates and general business taxation and regulation is making a difficult situation worse. Supply Chain Risk Report According to the latest Global Supply Chain Risk Report, published by Cranfield School of Management and Dan & Badstreet, those under pressure, are now facing increased exposure to risk if they are forced to cut costs in their supply chain. The report cites data for the retail sector that shows increased levels of risk-taking since Q4 2018, with retailers reporting high levels of dependency on suppliers and indicating a propensity to off-shore to low-cost, high-risk countries where suppliers are more likely to be financially unstable. In-store technology revolution The underlying evolution of technology taking hold of the retail industry and consequential changing consumer behaviour is what is really forcing the industry to step up and act. This is not only in the shift to online and smart mobile purchases, but also with the increased use of technology in store. Self-scanning and checkouts In a bid to enhance the physical shop experience, especially in supermarket outlets across the UK, retailers are increasingly giving customers autonomy with self-scanners and checkouts and need to be able to trust them to ensure an honest transaction. And for the shoppers, this dependency on technology and not human interaction to complete a shop means scanners must be instantly available and ready for use. Many different underlying competing challenges impact the retail industry Compensators At the recent British Retail Consortium’s ‘Charting the Future’ conference, looking at retail crime and security, Dr Emmeline Taylor, a criminologist at the City University of London identified in self -service shops, several new types of ‘offenders’ such as so-called ‘compensators’ including the atypical ‘frustrated consumer’ who, “fully intended to pay but were unable to scan an item properly”, adding to the security challenge. There are clearly many different underlying competing challenges impacting the retail industry. Arguably, the increase in technology and autonomous shopping, where less staff are present (or staff cuts planned) throws up more vulnerabilities, such as the opportunity for store theft. Use of body cameras Staff needs emerging technology such as body cameras to act as a deterrent to crime and keep employees safe Furthermore, staff may need greater use of emerging technology such as body cameras to act as a deterrent to crime and help keep employees safe. In essence, prevention is better than cure, and it’s certainly cheaper. Whether combating crime physically or online, or looking to find ways to counter the high street trends, working together, sharing information and taking a more holistic approach will help the development of a shared language between retailers. Retail banking It is also here where common approaches can help to deliver on efficiencies, in time, resource and budget that can serve to operate right through the supply chain, and minimise, or even negate the need to take any risks. It can even serve to enhance the customer experience, increasing confidence in the shopping environment. Of course, when discussing the high street, it is not just the department stores and chains that are feeling the impact. Well known banks are also having to redefine their priorities and role on the high street, with customers (especially younger generations) demanding a more efficient service than ever before. Well known banks are also having to redefine their priorities and role on the high street Asset protection Leading the way is Nationwide, globally renowned building society, which prides itself on being one of the largest savings providers and mortgages provider in the UK, promoting itself as running purely for the benefit of its customers, or ‘members.’ Richard Newland, Director of Branch & Workplace Transformation at Nationwide said, “Even more than getting a good ‘deal’ from a building society, the quality of our welcome, or our renowned level of service, we make sure our members feel safe with us, enough to trust us with their greatest assets. We are doing everything we can to evolve our business and focus our efforts on providing the best and most secure services that people value.” Key management systems Traka has supported Nationwide with the introduction of dedicated key management systems So committed to its branch network, it has pledged to its 15 million members that every town and city with a Nationwide branch, will still have one for at least the next two years. A bold statement in today’s climate. Traka has supported Nationwide with the introduction of dedicated key management systems, moving its branch network into a more digital system. Keys no longer need to leave site and the audit trail capability has helped to remove the manual paper recording, allowing status of keys to be established instantly, at any time. Changes in retail market This example, together with Traka’s portfolio of high street brands and globally renowned department stores that cannot be named for security reasons, demonstrates the need for retailers to embrace the need for change, both from a product offering and operational running perspective to achieve aspirations of resonating with customers. They also prove the opportunities for success, in an unquestionable difficult market environment. If retailers can listen to customers and respond accordingly, taking into consideration staff safety and security, alongside an ability to respond quickly to personalised enquiries and expectations. This way, perhaps, the current environment can be seen as an opportunity to innovate and embrace technology to form the high street of the future.
Combining artificial intelligence (AI) with cloud video creates systems that are smarter, safer and more cost-effective. Furthermore, adding AI capabilities can widen the advantage gap of cloud video systems compared to on-premise systems, especially for cost-conscious end users. “We strongly believe the total cost of ownership (TCO) for cloud systems is more affordable,” says Ken Francis, President of cloud video surveillance company Eagle Eye Networks. “And introducing really powerful AI will expand the cost differences.” Combining AI and cloud video To finance realisation of their vision to combine AI and cloud video, Eagle Eye Networks has raised $40 million of Series E funding from venture capital firm Accel. The money will allow Eagle Eye to continue its steep growth curve and leverage AI on its true cloud platform to reshape video surveillance. “The investment will make video surveillance smarter and safer for end users,” says Francis. In effect, end users have maximum flexibility to manage and analyse their video data however they wish The system sends captured video to the cloud, where a variety of AI or video analytics systems can extract valuable data from the captured video. Eagle Eye offers an application programming interface (API) to enable integration of best-in-breed third-party AI and analytics systems to leverage the video. In effect, end users have maximum flexibility to manage and analyse their video data however they wish. Delivering lower costs In addition to offering integration with third-party systems, Eagle Eye is investing in its own AI development, and hiring additional development and customer service personnel. As new technologies become part of the Eagle Eye platform, customers benefit from lower costs because of economies of scale. Keeping the emphasis on development of cloud systems, Eagle Eye also offers customers maximum flexibility in choosing their cameras. Eagle Eye’s on-premise cyber-hardened “bridge” can connect to almost any camera from thousands of manufacturers, including those connecting with HD-over-coax. The COVID-19 pandemic has expanded the need for end users to view their premises remotely, and in the process has highlighted shortcomings of their existing video systems. As a result, video manufacturers - including Eagle Eye Networks - are seeing a surge in end users updating their systems. Cloud video surveillance Given the costs of installing and maintaining hard drives for local storage (and additional challenges during a pandemic lockdown), more end users are opting to use cloud systems. In effect, the COVID-19 pandemic is accelerating installation of cloud video surveillance. “Our industry is the most resilient in the world,” says Francis. Eagle Eye Networks was on track to double their growth in the first quarter, and then COVID slowed everything down As a whole, 2020 has been a successful year for the cloud system provider. Eagle Eye Networks was on track to double their growth in the first quarter, and then the COVID lockdown slowed everything down. During the second quarter, their revenue from setup fees and appliances fell by 35% or so, but subscriptions increased slightly including customers looking to keep watch over their shuttered businesses. Temperature alerting solutions The third quarter saw another big uptick in business; August and September were booming, and not just from projects that were delayed from Q2. There has also been a spike in customers looking to apply temperature alerting solutions, says Francis. In uncertain economic times, cloud systems require around 40% less up-front costs, and provide flexibility to eliminate the system (and the expense) at any time without losing a large financial investment. Cloud video has reached a tipping point in the United States, Mexico, and the United Kingdom, among other locales, but the technology lags in some other geographic areas such as France. Driving adoption is availability and cost of sufficient upload speed and bandwidth. In addition to Eagle Eye’s branded growth, the company also provides the OEM engine behind a half dozen or so cloud systems offered by other manufacturers. Backing multi-site enteprises About eight years old, Eagle Eye Networks has focused squarely on the small- and middle-sized business (SMB) market, especially multi-site businesses such as retail, banking and healthcare. They also work with local governments and K-12 schools. Moving forward, the company will seek to expand more into multi-site enterprise customers, some of which have 1,000 locations around the world and need to store their video locally to meet regulatory requirements. Multi-site businesses, benefit from the cloud by eliminating the need for local IT equipment and expensive staff Multi-site businesses, especially, benefit from the cloud by eliminating the need for local IT equipment and expensive staff. As internet connectivity becomes less expensive than installing new cable infrastructure, cloud systems will become more attractive to large campus environments such as colleges and airports, says Francis. The advent of 5G connectivity will also be a plus. All Eagle Eye products are NDAA compliant. Premium support services Further expanding its services, Eagle Eye Networks is poised to launch “Premium Support Services,” in which the cloud provider’s employees will proactively monitor and service customer sites for a minimum additional monthly fee. The cloud structure enables most problems to be addressed and solved remotely without needing to send personnel to a site. The new investment from Accel, a funding partner of top-tier tech companies such as Facebook, Dropbox and Spotify, is Accel's first investment in the security industry. In addition to investing in AI, Eagle Eye also plans to leverage the funding to expand into new regional markets with new data centres and additional staff in business development, sales and support roles.
Delivering on high expectations, the first day of ISC West 2019 kicked off with a crowded Sands Expo Center and exhibitors putting forward their best new technologies. Developments seemed more evolutionary than revolutionary, but attendees quickly found plenty of interest. Thermal cameras Hanwha Techwin also showed off a new Android camera that can deploy new apps The largest booth at ISC West, Hanwha Techwin, remained crowded throughout the first day as attendees checked out the company’s eight new thermal cameras offering features such as pan-tilt-zoom, H.265 encoding to minimise storage needs, VGA resolution and detection of temperature changes, all built on Hanwha Techwin’s Wisenet chip. There is also a new 5-megapixel version of Hanwha’s popular 2-megapixel multi-sensor camera, and a new panoramic camera; multi-sensor panoramic cameras ‘stitch’ the images together rather than just aligning them. Hanwha Techwin also showed off a new Android camera that can deploy new apps developed as part of the Korean company’s role as a founding member of Open Security & Safety Alliance (OSSA). Avigilon's H5 series Avigilon is introducing a new line of cameras — the H5 series — with improved imaging and designed to provide deep learning/neural network processing at the edge. Improvements to video analytics will enable the cameras to track multiple moving objects simultaneously in a field of view and to track objects more accurately. More granularity enables better differentiation among types of vehicles, and the cameras enable more detailed data to be pulled from video. The improved analytics engine will also support better face detection and recognition. Operators can view the dashboard and react to information provided in a more digestible format The new version of Avigilon Control Center 7 (ACC7) software will apply principles of AI to enhance an operator’s ‘Focus of Attention’ when monitoring live video. Video is fed into an AI engine that determines which events in the live footage are most worthy of an operator’s attention. Monitoring live video can be a challenge for human operators, whose short attention spans undermine the best surveillance systems. Automation helps to direct that limited attention span to events most worthy of attention. A ‘dashboard’ displays clusters of cameras that are colour-coded to reflect the types of activity that are detected. Rather than watching video, operators can view the dashboard and react to information provided in a more digestible format. Clicking brings up the live video. Quantum Cloud Storage Platform Video storage is another area of innovation at ISC West. The Quantum Cloud Storage Platform is flexible for video surveillance and industrial IoT applications. The architecture is built from the ground up for video surveillance applications and can scale from five cameras to millions of cameras in a simple deployment model — no settings or configurations needed. Products range from a small ‘mini-tower’ configuration for a retail store or gas station up to rack-mount servers that can accommodate thousands of cameras. We make the storage piece so simple that you don’t have to think about it" Quantum introduced the VS-Series in a range of server choices at ISC West. The hyperconverged and software-defined environment will support a combination of video management systems (VMS), along with access control, HVAC and lighting controls. Quantum worked with Johnson Controls to develop the products. “It’s designed for an installer, not for an IT guru,” says Jamie Lerner, Quantum’s CEO, President and Chairman of the Board. “We make the storage piece so simple that you don’t have to think about it.” Quantum is showing its VS-Series publicly for the risk time at ISC West. S2’s Magic Monitor LenelS2 is a newly coined name in the industry — resulting from a recent acquisition. The combination of Lenel and the acquired S2 is playing out to the benefit of both product lines. For example, Lenel’s Blue Diamond mobile credentialing system can now be used along with the S2 Netbox hardware. Lenel’s OnGuard is being combined into S2’s Magic Monitor unified solution that combines video, access control, and digital messaging. OnGuard is also benefitting from Magic Monitor’s graphics maps. The S2 Cumulus cloud-based service, focused on system health monitoring, is being applied to OnGuard. LenelS2 is also developing a full commercial access control as a service (ACaaS) offering The combined LenelS2 is stepping up with new solutions for frictionless access control, too. A ‘phone as a badge’ approach enables a door to be unlocked by a smart phone, even if it is in a pocket, locked and/or the app has not been opened. Another alternative is a ‘shake to open’ action that sends the credential to the nearest reader. LenelS2 is also developing a full commercial access control as a service (ACaaS) offering, which is being previewed at ISC Show and will be released commercially later in the year. Video surveillance product line Mobotix is expanding its MOVE video surveillance product line with six new models announced at the show and broadening its reach into new vertical markets. A solutions approach offers both end-to-end Mobotix systems and other systems offered in conjunction with technology partnerships displayed in the Mobotix booth. Top of the list of new verticals is education, and Mobotix’s edge-based approach includes programmable logic built in so that ‘technology can take over when the human element is the weakest.’ Automated response is faster and ‘seconds equal lives’ during an emergency. In an education scenario, the Mobotix system acts as an Internet of Things (IoT) device that offers more functionality than other manufacturers’ ‘cameras.’ There are 22 steps involved to ensure the cybersecurity of Mobotix products, reflecting a higher level of cybersecurity commitment Mobotix has thermal products that are also finding uses in a variety of verticals, from oil and gas to manufacturing process control. Mobotix systems that can detect defects in products in the manufacturing process are expanding usage in applications beyond the traditional ‘security’ industry. Cybersecurity Commitment Mobotix is looking at the market in a completely different way, redefining how their products can fit into a variety of scenarios, and with a focus on cybersecurity. There are 22 steps involved to ensure the cybersecurity of Mobotix products, reflecting a higher level of cybersecurity commitment than some other manufacturers. “There are so many features within our solutions, and we want to get the word out to the end users, so they understand the features,” says Thomas Lausten, Mobotix CEO. “There is untapped potential.”
Security and Safety Things GmbH (SAST) is a new company that has announced its vision for an Internet of Things (IoT) platform for the next generation of security cameras. The Bosch startup plans to build a global ecosystem for the development of innovative security camera applications. Based on the Android Open Source Project (AOSP), SAST provides libraries, an API framework, and codecs for developers to work with. The SAST App Store will allow developers to build and market new applications, similar to today’s app stores for smartphone applications. We presented some questions to Nikolas Mangold-Takao, VP Product Management and Marketing, about the new venture, and here are his responses: Q: Why a new company now? What technology innovations have made this a good time to launch this company? The time is right to bring market needs and technological innovations together on one platform"Mangold-Takao: From a technical perspective we see two main drivers: increasing computing power at the edge and increasing internet connectivity, which will enable devices to directly communicate with each other and bring new technologies such as artificial intelligence also to the security and safety industry. At the same time, we see that this industry and its users are hungry for more innovative solutions – addressing new security needs while at the same leveraging the possibility to improve business operations for specific verticals, e.g. retail and transportation. The time is right to bring market needs and technological innovations together on one platform for this industry. Q: Why does SAST need to be a separate entity from Bosch? Mangold-Takao: SAST is setup as a wholly owned subsidiary of the Bosch Group. We wanted to make sure that SAST is able to underline its role as an industry standard platform across multiple players. SAST is open to get additional investors and is being setup as a startup in its own offices in Munich to foster the environment where speed and innovation can more easily take place. Having said that, several entities of the Bosch Group are very interesting partners for SAST. The SAST App Store will allow developers to build and market new applications, similar to today’s app stores for smartphone applications Q: Please explain your "value proposition" to the industry. Mangold-Takao: We will bring new innovations and possibilities to the security and safety industry by providing an open, secure and standardised Operating System for video security cameras, to also address pressing issues such as cyber security and data privacy concerns. Devices that run then with the SAST operating system will work with an application marketplace provided and operated by SAST. Integrators and users can then use these apps from this marketplace to deploy additional functionality on these devices. With our platform we will be able to build up a community of app developers, including the ones not yet developing for this industry who have expertise in computer vision and artificial intelligence. Q: It seems what you are doing has parallels with the Apple and Android "app" stores. How is your approach the same (and how is it different) than those approaches? We are setting up SAST as a user-centric company and involve selected users very early on in the process"Mangold-Takao: The approach is similar in the way that we plan to generate revenue by operating the application marketplace and thus participate in the app revenue. The difference is that there is much more needed than apps and cameras to create a complete working solution addressing a user problem in this industry – we need to make sure that our own platform as well as the new applications being created will work as a part of an end-to-end solution. Q: "Critical mass" and wide industry participation seem to be requirements for your success. How will you achieve those goals? Will you involve integrators, consultants, or other parties in addition to manufacturers (to drive awareness)? How? Mangold-Takao: SAST is in close exchange with device manufacturers, integrators and consultants, as well as application developers and large end-users at the moment to ensure that we are building the right platform and ecosystem for this industry. We are setting up SAST as a user-centric company and involve selected users very early on in the process. We will run dedicated programs and hackathons to attract app developers, already active and new to our industry. We will also run selected pilots with end-users throughout 2019 to ensure we have all partners involved early on. SAST sees the industry is hungry for more innovative solutions – with the retail vertical market a target for these solutions Q: What timeline do you foresee in terms of implementing these initiatives? Mangold-Takao: While we start with first app development programs and plan our first pilots already for this year, we are planning our commercial launch for end of 2019. Q: How does your new company relate to the new Open Security & Safety Alliance (OSSA)? Mangold-Takao: The Open Security and Safety Alliance has been working very closely with SAST over the past year, defining some important concepts and elements required. One of the most important elements is an open and standardised Operating System, specific to this industry, which will then bring forward new innovative technologies and solutions. SAST is actively working on this Operating System, based on Android Open Source Project (ASOP), but is evolved and hardened with industry-specific features. Q: What's the biggest thing you want the security industry to understand about SAST? What is your "message" to the industry? Mangold-Takao: Our message is simple: let’s build better security and safety systems – together! But for real, innovating an industry is a joint effort, we can only bring new innovation to this industry with partners who share our vision and are excited about new technology. At the same time, we strongly believe that our platform allows every partner to bring forward what they do best but also invite new partners to our industry.
Sharps Pixley is a British bullion house, formed in 1957 when two historic private bullion partnerships merged. In 2015 Sharps Pixley decided to put physical gold back on the streets of London via a flagship high street presence in St James’s Street, just off Piccadilly. In this very special shop, not only can customers buy products but they can also store them on-location in new, state-of-the-art safe deposit box facilities. Sharps Pixley needed to upgrade their ageing control system for their safe deposit box service. Old biometric system They were facing a number of challenges with their old biometric system which was substantially impacting customer experience and satisfaction: Capturing fingerprints during the enrolment phase, especially with older clients, would typically take several attempts. During the verification process, the shop operator faced similar issues thus requiring multiple system restarts to get the device working correctly. The software was unstable and would often crash. New additional functionalities were also required to be able to offer the correct secure services to the clients: Two person authentication to access a single safety deposit box. Manual authentication in addition to biometric identification. Replacing the key fob with a biometric solution. Access control technology Arana Security was contracted to help. Operating in the UK and Middle East, Arana Security specialises in biometric solutions, access control technology, surveillance and monitoring systems. They set about to design a new application for Sharps Pixley, to enhance the security, authentication and usability of the system - adding new next-level security clearance and a fresh and improved enrolment of clients’ biometrics. For the important biometric part, Arana Security and Sharp Pixley selected IDEMIA’s MorphoWave Compact contactless fingerprint device to enable fast, smooth and accurate verification of clients. MorphoWave Compact performs a 3D scan and verification of four fingerprints in less than one second, in a quick, easy and hygienic touchless hand wave gesture. Thanks to advanced algorithms based on Artificial Intelligence, the accuracy is very high, even with ageing fingers. Contactless biometric devices The system provided has improved the client’s service and provided a more robust, secure and reliable solution The implementation of MorphoWave Compact contactless biometric devices meant less time wasted at the desk waiting for confirmation of IDs and less stress on both the clients and employees. The system provided has significantly improved the client’s service and provided a more robust, secure and reliable solution. Sharps Pixley’s comments: “We approached the Arana team with a particularly unique set of problems to resolve including a security system that used hardware and software originally designed for a totally different purpose. I knew what I wanted but was not sure if it was possible. I was essentially an explorer deep in the jungle with a perfect map in my own head, but with no tools or machinery to hack my way out." Provides palpable reassurance "Arana did more than just clear a path for me to get to my destination - they paved the road for me afterwards. MorphoWave Compact device from IDEMIA is the icing on the cake that makes this all possible. Used properly it is refreshingly simple and intuitive. The team here and our clientele no longer struggle to manage or use our access system. The device itself provides palpable reassurance in the technology and that has true value”, says Bruno Garcia, Sharps Pixley.
Retailers face complex challenges that range from loss prevention and maintaining a safe environment for both customers and staff to improving customer experience and operational productivity. Choose Ava Unified Security (formerly Vaion) to ensure security operators can tap into advanced analytics to detect and react to anomalies in real-time. Additionally, store managers can use Ava’s customer intelligence insights to increase profits and meet the customers’ needs. Leverage Ava’s machine learning anomaly detection to get alerts on people and vehicles loitering or cars present out of hours. Facilitating advanced analysis Get a clear understanding of activity at rear entrances, aisles, or end-caps by counting people who congregate in certain areas. Track cash register points to minimise thefts and identify return frauds. Authorised users can share links of recorded video securely with team members, claim investigators, and law enforcement. Monitor queues and the number of employees behind counters to ensure minimal waiting time Use counting of people and vehicles entering and exiting to analyse store performance, footfall, queues, and allocate more staff during busy periods. Download and share historical data of occupancy information with store managers to facilitate advanced analysis. Improve store safety by detecting verbal aggression, robberies, and vandalism, and empower security operators to act before incidents escalate. Track goods and control access as vehicles are entering your warehouses. Get notifications in real-time when trucks are approaching loading docks and prevent the damage of fleet and storage areas. Monitor queues and the number of employees behind counters to ensure minimal waiting time. Use Ava’s powerful search features to investigate across all stores, warehouses, and distribution centres and identify repeat offenders or suspects. Enhanced overview of operational insights Increase operational productivity and reduce store and warehouse costs Distribute air efficiently to match economics and customer comfort Use people flow insights to manage queues efficiently Understand the customers’ in-store activity and which are the least and most visited areas Enhanced customer experience Get insights on the customers’ in-store traffic patterns Instant notification when queues are detected to allocate staff according to the busiest business hours Find out which of the locations perform the best and why Saving storage and money Automatically decrease storage demands from all the recordings Reduce bandwidth consumption on critical links with AI-based optimisation Pay for what is needed, when it is needed, without the hassle of complicated licensing Up to 200 cameras per Ava vserver appliance—small footprint support for larger facilities Simplicity and compliance One-click Ava vcam configuration Encrypted media at rest and in transit Automatic firmware updates Digital watermarking to prevent tampering Simple subscription model without hidden costs or analytics add-ons With a simple licencing model, Ava always includes services and software upgrades. One no longer has to worry about integration charges, operator charges, API fees, or the complexity between small, medium, large, and enterprise services.
Co-op, a large consumer co-operative in the UK and one of the largest retailers in the country, is rolling out an integrated body-worn video solution from Motorola Solutions to front-line colleagues, with a focus on further increasing safety in-store against a background of rising retail crime in the industry. The Co-op has seen in-store crime increase by more than 140% year-on-year, despite communities recognising the critical role played by retail workers in society - true frontline workers in the days of a global pandemic. The number of violent incidents also hit record levels with 1,350 attacks having been experienced by Co-op shop workers in the first six months of 2020. Keeping colleagues safe The retailer warns of a crime and violence epidemic and its targeted deployment of a body-worn video solution forms part of an ongoing commitment to invest a further £70M over the next three years in innovative technology to keep colleagues safe. Co-op will equip front-line staff with more than 1,000 Motorola Solutions VT100 body-worn cameras in around 250 stores initially, with the ability to stream video in real-time to the Security Operations Centre of Co-op security partner, Mitie. The footage is used to identify criminals and provide evidence to secure prosecution. The VT100 body-worn camera from Motorola Solutions can be worn in standby mode for up to six months, preserving battery for instances when Co-op store colleagues feel threatened by aggressive or violent behaviour. The cameras are operated by a simple one-push activation, instantly recording footage to the camera itself, and streaming live video to the security operations centre, allowing for a quick response from security personnel or police. Cloud-based software The cameras are supported by cloud-hosted VideoManager software The cameras are supported by cloud-hosted VideoManager software, which enables secure and efficient camera allocation, user administration and incident management. With security features such as comprehensive audit-trails, encryption, configurable retention policies and RFID camera allocation, this integrated solution ensures footage and incidents are dealt with efficiently and securely. As part of its Safer Colleagues, Safer Communities campaign, Co-op is also building awareness and support for MP Alex Norris’ “Assault on Shop Workers Bill” which has now seen its second reading in Parliament postponed until September. The Bill states that because shop workers have responsibilities to uphold the law on age-restricted products they should be afforded greater protection in carrying out those public duties. Retail crime A knife was the most commonly used weapon (43%) with axes, hammers and syringes also used to attack In its 2020 Crime Report, the Association of Convenience Stores (ACS) found that a quarter of violent incidents resulted in injury, with a weapon used in almost 20% of occurrences. A knife was the most commonly used weapon (43%) with axes, hammers and syringes also used to attack or threaten shop workers. In 2019, Co-op funded research into retail crime, with the hard-hitting findings reporting that shop workers were showing signs of Post-Traumatic Stress Disorder (PTSD). Co-op has committed a further £70M over the next three years in innovative technology to keep colleagues safer, it has introduced SmartWater Fog Cannons, the latest remote monitored iCCTV, body cameras and, communication headsets for all frontline colleagues. Protection for shop workers Cheryl Houghton, Co-op Retail Security Manager, said, “Shop workers play an essential role serving communities, yet they have to contend with unprecedented levels of violence and abuse on a daily basis. As a community retailer we see the impact of social issues in our stores. I have never seen such high levels of violence and abuse, it’s a societal issue that all retailers are concerned about and it’s having lasting effects on the lives of shop workers - both mentally and physically. It is not part of the job to be verbally abused, threatened or attacked and we’re determined to make sure it isn’t. Calling for greater protection for shop workers carrying out public duties and for the root causes of crime in communities to be addressed.” Body-worn videos in commercial organisations Richie McBride, Director of Business Operations, Video & Analytics at Motorola Solutions UK, said, “Body-worn video is becoming a critical element in commercial organisations’ strategy to keep their employees safe. As a company focused on mission-critical solutions, we provide our commercial customers with the right tools to help them enhance their operational efficiency, responsiveness and safety. We are proud to partner with one of the UK’s largest retailers in its work to further improve the shopping experience and enhance safety for both shoppers and staff.”
iSpace Environments, a Minneapolis-based commercial furniture and technology dealership, is now using Carousel Digital Signage software to promote its services and amplify its message throughout its showroom as part of a technology upgrade and renovation. A longtime Carousel Digital Signage reseller, iSpace provides furnishing and technology design and integration services to clients in the corporate, higher education, healthcare, and automobile retail sectors. As organisations re-open following the COVID-19 pandemic, iSpace is helping clients reconfigure their workspaces to comply with the new health and safety regulations. Their interior transformation adheres to these compliance standards and demonstrates how furniture and technology can create safe, comfortable work environments. Content creation and management Showing the technology creates awareness of what AV technology offers for workplace design" iSpace is now using Carousel Cloud software to communicate health and safety guidelines, welcome messaging, visitor information, and examples of how clients can apply digital signage to their own environments. All visual messaging is distributed to flat panel televisions and video walls throughout the building, leveraging Carousel Cloud’s interoperability with Apple TV devices to simplify and centralise media playout. iSpace’s AV experts demonstrate the software’s capabilities during tours, including multi-display support, Apple TV interoperability, and ease of use including simplified content creation and management. Communicate competitive advantage “Showing the technology creates awareness of what AV technology offers for workplace design,” said Nate Pesch, Technology Sales Manager at iSpace Environments. “Our customers aren’t always aware of our technology-related products and services, and Carousel Cloud helps us communicate our competitive advantage.” Pesch confirms that the digital signage content they show to visitors often opens the conversation to broader possibilities. “The Carousel content always looks visually impressive and provides an opportunity to share our expertise around technology integration,” he said. “We have many examples of becoming a one-stop shop for customers.” Standalone server infrastructure Those conversations then lead to Carousel Cloud’s benefit in workspace communications. Carousel Cloud gives users the flexibility of being able to update content at any time and from anywhere - a benefit that Pesch says is increasingly critical during as business operations continue to change. He also points to the cost-reducing benefits of Carousel Cloud, which eliminates the traditional expense of a standalone server infrastructure. Instead, Carousel Cloud software is deployed on the organisation’s existing IT infrastructure and can use common Apple TV devices or BrightSign media players (including the BSN.cloud platform) on the playout side. Use built-in templates One organisation’s safety protocol may different from another, but everybody wants to feel safe" “Carousel software is easy to learn, so an organisation lacking in-house design resources can use built-in templates to create content,” said Pesch. “That’s important these days as many content managers are working from home. With Carousel Cloud, content managers can make changes remotely. We can also show how easy it is to use these templates across different aspect ratios, as we display the content on portrait screens, landscape screens, and video walls in our showroom and meeting spaces. It’s very powerful.” iSpace Environments, which has remained open through the pandemic as an essential business, is seeing an increase in traffic as organisations consider how life in the workplace will change. With organisations across the globe updating facilities in accordance with new regulations, many customers are aiming to create environments that communicate how safety is their top priority. Organisation’s safety protocol “We’re helping people get back to business any way we can, whether it’s with screen dividers on desks, furniture reconfigurations, or digital signage to communicate the proper safety measures,” said Pesch. “Businesses and schools need to show that they’re thinking about safety, and digital signage is one way to communicate that they’re doing something about it. One organisation’s safety protocol may different from another, but everybody wants to feel safe. Digital signage is one of the most effective ways to communicate these messages.”
Shoppers in England are being told they need to cover up and wear a face covering when shopping from the 24th July, or they could face a fine of up to £100. But in many ways the responsibility to enforce this and keep the public safe is once again falling on battle wearied retailers, facilities managers, and operators of public spaces. Videcon is a British-based developer, designer, and provider of security solutions for businesses across the UK and the company has jumped to repurpose its deep learning, artificially intelligent software solutions in direct response to the Government’s announcement on Monday 13th July. Body temperature screening camera Thermi-screen, Videcon’s mass body temperature screening camera, can already pinpoint individuals in a shopping queue, or public space, containing up to 40 people, who may have an elevated temperature with ±0.3°C accuracy, but now it can also identify anyone not wearing a face covering. When triggered, the system automatically sends an alert to any designated controller or person in authority. Says Videcon’s managing director, Matt Rushall, “The message that members of the public must wear face coverings is out there but retailers and managers of public spaces are now finding, as an added burden, that they are being asked by the police and authorities to support them in upholding the law. Retailers have a duty to protect their customers and with Police, resources stretched to the limit at the moment, any technology that helps to manage enforcing the law and can make life easier and safer for all, is to be welcomed.” Crowd control camera systems Videcon is a pioneer in its field and the company already uses facial recognition and mask detection software Videcon is a pioneer in its field and the company already uses facial recognition and mask detection software in its Thermi-scan door access control panels but this is the first time deep learning AI technology has been embedded in crowd control camera systems of this type. Matt Rushall continued, “Our technology has been used by banks, airports, pharma companies and major retailers around the world and I am very excited at this new development. Thermi-Screen is an effective solution to help identify those with potentials symptoms, and our new capability for mask detection will be hugely beneficial to retailers and for the safety of staff and shoppers.” In addition to the new face coverings and mask detection feature, Videcon enhanced the system’s privacy settings which can now pixelate individuals and replace exact temperature readings with simple normal/elevated temperature messaging. Deep learning technologies This advanced privacy setting secures compliance with GDPR and ensures the maximum level of individual’s protection of information. The system comprises of a camera, a network video recorder, and a temperature calibrator. Using two camera lenses simultaneously, the system takes temperature readings from the forehead and upper region of the eye orbit. Algorithms and deep learning technologies then compare readings with other environmental factors like room temperature and direct sunlight. The accuracy of Thermi-Screen eliminates any false readings, such as a person carrying and sipping a hot drink and its fast response time reduces the need for single file detection accelerating the movement of people through a designated screening area or providing screening in public open spaces. Thermi-Screen is an effective solution to help identify those with potentials symptoms, and the new capability for mask detection will be hugely beneficial to retailers and for the safety of staff and shoppers.
Boon Edam Inc., a provider of security entrances and architectural revolving doors, announces that 32-41 West Street, a retail headquarters building in Reading, United Kingdom, has upgraded the building’s entrance with an energy-saving revolving door and an array of optical turnstiles for increased lobby security. Nestled in Reading, Berkshire, in the United Kingdom, 32-41 West Street serves as a home to 580+ employees working in over 130,000 sq. ft. of office space. In 2018, Morey Smith Architects were hired to redesign the headquarters building, including an office expansion, as well as a new café and staff gym. Revolving door solution The building entry and atrium were to also undergo an upgrade, with architects designing with aesthetics and high-quality functionality in mind. First, the entrance to the building was outfitted with a unique revolving door solution. Architects combined features of two revolving door models to create the ultimate entrance Architects combined features of two revolving door models to create the ultimate entrance. They mixed the all-glass look of the Crystal TQ with the minimal metal framing of the TQA to create an automatic entrance that would add to the prestige of the building while also saving on energy and creating a comfortable environment inside. The revolving door was also connected to the building’s access control system so that it could be locked afterhours and still allow access to employees with an authorised credential. Tall glass barriers For security into the atrium, architects didn’t want to impose on the open, airy feeling of the building’s large atrium. As a result, Morey Smith installed an array of Speedlane Swing optical turnstiles with tall glass barriers to deter and detect tailgating into the office space. The turnstiles were placed near a reception desk so that staff are able to respond to alarms, as well as grant access to authorised visitors through the use of a BoonTouch remote control panel. James Cox, Area Sales Manager for Boon Edam UK mentions, “Boon Edam optical turnstiles are always a popular choice for corporate offices, not only for security reasons but because they’re aesthetically nice to look at which is ideal for an open environment building.”
Round table discussion
Artificial intelligence is on the verge of changing the face of multiple industries – from healthcare to entertainment to finance, from data security to manufacturing to the cars we drive (or that will drive themselves!) In the physical security market, AI has garnered a lot of attention as a buzzword and as a harbinger of things to come. We asked this week's Expert Panel Roundtable: What security markets are most likely to embrace artificial intelligence (AI)?
There will be more artificial intelligence, more machine learning, video systems with more capabilities, and all of it will add greater value to our solutions. Those are among the expectations of our Expert Panel Roundtable as they collectively look ahead to the remainder of 2019. One unexpected prediction is that AI will not prove to be a game changer – at least not yet. We asked this week’s Expert Panel Roundtable: What will be the biggest surprise for security in the second half of 2019?
With the advent of online shopping, brick-and-mortar retail businesses are challenged to make transactions more convenient while enhancing the “experience” aspects that differentiate real-life shopping from the simpler route of clicking on a website. Technology is helping retailers create that differentiation, including technologies such as video systems, deep learning analytics and point-of-sale (POS) integrations that have evolved from innovation in the physical security market. For more insights, we asked this week’s Expert Panel Roundtable: What new security industry technologies are having an impact on the retail market?