Hanwha Techwin has introduced Wisenet Retail Insight 2.0, a business intelligence application which enables retailers to gain a greater understanding of customer behaviour and buying patterns. Wisenet Retail Insight 2.0 utilises people counting, heat mapping and queue management applications running on board selected Wisenet Q and Wisenet X fixed lens and fisheye cameras to display statistical analytics on a centralised dashboard, along with other practical information such as weather reports....
Hanwha Techwin has introduced a business intelligence application which enables retailers to gain a greater understanding of customer behaviour and buying patterns. Wisenet Retail Insight utilises people counting, heat mapping and queue management applications running on board selected Wisenet Q and Wisenet X fixed lens and fish-eye cameras to display statistical analytics on a centralised dashboard, along with other practical information such as weather reports. Accessed from anywhere on the n...
Deep Sentinel, the only AI-powered security provider with monitoring by live guards, unveiled a new product designed for small-to-medium businesses: Deep Sentinel for Business. Providing after-hours protection against crimes like vandalism and theft, Deep Sentinel for Business features many of the same benefits as Deep Sentinel’s home security product. Weatherproof cameras use AI to detect potential threats, alerting one of the company’s LiveSentinel guards to an...
As SIA’s 2020 Member of the Year, ASSA ABLOY’s presence at ISC West 2020 will include an enhanced booth experience, showcasing a suite of new product innovations that help security professionals create access in smart and efficient ways. “Security professionals are experiencing rapid industry change, which is why ASSA ABLOY is focused on educating customers about the latest curb-to-core solutions,” said Mark Duato, Executive Vice President of Aftermarket Solutions at ASS...
We are always in pursuit of clearer and more colourful images not only for their eloquent appearance, but also for practical reasons, since clarity and vividness usually means more information concerning safety. A lot of violent crimes are more likely to take place at night in major cities according to a 2019 report from Security Magazine. And the demand for cameras to perform in low-light environment is on the rise, as shown in 2019 IHS report, growing at 20.6% CAGR from 2018 up to 2023. Dahua...
Privitar, the global pioneer in data privacy and data utilisation, unveiled the latest release of the Privitar Data Privacy Platform™. The addition of several enterprise-ready capabilities including native HIVE support and enhanced AWS and Kerberos support, giving global organisations the ability to dramatically improve data utilisation while protecting sensitive customer data. “Global 2000 companies are choosing the Privitar Data Privacy Platform for its rich privacy preserving fun...
Checkpoint Systems has unveiled a host of new, pioneering solutions at EuroShop 2020 that demonstrate how technology can help brands navigate the evolving retail landscape. The only fully vertically integrated solutions provider, Checkpoint, has developed an extensive understanding of the complex challenges presented by the retail digital transformation. And, its collaboration with leading retailers, such as LPP and Desigual, demonstrates how it is building an agile, responsive in-store environment, improving operations and creating a game-changing customer experience. Helping retailers fulfil omnichannel orders in-store, Checkpoint revealed the latest upgrades to its Internet of Things (IoT) platform HALO. Simplify omnichannel orders with RFID The platform uses RFID-driven inventory data to drive the distribution of orders to stores. Staff, then, receive easy-to-use order information including the location of items and schedule for shipment or in-store pickup. RFID is proven to elevate inventory accuracy from 65-75% to 93-99%1, with the capability to transform omnichannel and task management functionality. HALO uses RFID technology and accurate inventory data to help distribute orders among stores based on availability.Retail operators are further supported by the HALO mobile app. This presents store staff with the order information and helps schedule fulfilment – locating the items and preparing for pickup or shipment. The new functionality will improve in-store productivity, increase the Units Per Hour fulfilled, whilst boosting sales and customer satisfaction. Future proof visual merchandising Across the retail industry, competition and consumer expectations continue to intensify “We continuously invest in logistics and IT to streamline the consumer-oriented omnichannel model. With HALO’s new in-store fulfilment functionality, we expect to further optimise operations through inventory accuracy, creating a new level of customer satisfaction,” says Daniel Muñoz, Operations Director of international fashion brand, Desigual. Across the retail industry, competition and consumer expectations continue to intensify. Checkpoint is helping retailers entice customers into stores with a revolutionary new video advertising and loss prevention solution, the Digital Display antenna. Proven to increase sales opportunities, digital signage in stores encourages customers to spend up to 30% more time browsing, with 4 out of 5 brands experiencing additional sales of up to 33%. Protect metal products and metallic packaging The pioneering hybrid solution from Checkpoint is capable of broadcasting high impact video content to compel customers to enter stores while offering retailers full EAS functionality. Reinforcing its position as a global provider of source-to-shopper solutions, Checkpoint also unveiled the world’s first RF label for metal products and metallic packaging at EuroShop 2020. Historically, retailers with RF EAS had very limited options to protect products in metal packaging, leaving high-risk items vulnerable on shop shelves. The revolutionary new RF Metal Label has been developed specifically for high-value, sought-after products, such as infant milk formula and multi-packs of energy drinks. It has now been deployed across six European countries, with widespread positive feedback. Further expanding the capability and performance of its labelling innovations, Checkpoint also announced the launch of the first inlays with the Impinj M700 tag chip family, including a new version of its unique UNO RF/RFID label. Improved label performance and sustainability Checkpoint is helping to mitigate body shielding, which can affect the performance of the individual technologies The patented and fully integrated UNO RF/RFID label features all-new RFID chip options, including the recently launched Impinj M750 chip. The new label simultaneously offers retailers the benefits of EAS protection and RFID inventory management when paired with the appropriate hardware and software. This means only one label is required, helping to further decrease labour costs and process time. By combining RF and RFID technologies, Checkpoint is also helping to mitigate body shielding and shadowing, which can affect the performance of the individual technologies. With store aesthetics playing a crucial role in driving sales conversions, retailers are turning to open merchandising solutions to create engaging in-store experiences. Helping expand display opportunities, Checkpoint has unveiled a range of highly anticipated Alpha High Theft Solutions. Enhance product protection with Alpha High Theft Solutions Among the products launched at EuroShop 2020, Checkpoint demonstrated its new ShoeLok – a unique alarm tag that attaches to footwear without damaging the merchandise. Also on display, customised keepers, suitable for a diverse range of products, highlighted how retailers can protect brand aesthetics while improving visibility and sales. And, to protect against shoplifters increasingly using counterfeit, stolen or illegally acquired detachers to defeat ‘on-product’ solutions, Checkpoint unveiled its S3VX solution. The unique range of security keys uses advanced encryption technology to send a verification code to disarm on-product tags, during which time the device can then be opened using an extra-strength S3x magnet. Uncover the next generation of EAS solutions Checkpoint was also joined at EuroShop by international fashion brand, Desigual and Polish clothing company, LPP With the role of bricks and mortar stores changing, retailers are turning to new formats to improve the in-store experience for customers. Checkpoint’s innovative antenna designs demonstrate how brands can achieve record-breaking detection with a solution for every store format and industry. The broad product range of EAS antennas includes many varieties, from unobtrusive in-lane protection to free-standing wall or door mounted sensors, powered by Checkpoint’s connected NEO electronics platform. Checkpoint was also joined at EuroShop by international fashion brand, Desigual and Polish clothing company, LPP. Patrice Bahuaud of Checkpoint Systems and LPP’s Alexander Yashin presented the results of its large-scale RFID programme which saw improved merchandise availability, operational efficiency and the consumer experience. Demonstrating retail excellence While Desigual’s Matilde González Carvajal and Joan Amat Riera discussed the implementation and implications of their latest project: HALO. The RFID technology system, which has been applied to omnichannel orders to increase store productivity, sales and customer satisfaction. Fran Zanier, EMEA Marketing Director at Checkpoint Systems, commented: “As the only vertically integrated solutions provider, we have a comprehensive understanding of the complex challenges retailers face. We continue to demonstrate how we are working with retailers around the world to improve financial performance and deliver a seamless customer experience. We’re delighted with the reception from visitors at our booth at EuroShop 2020 as we continue to support and inspire the future of retail intelligence.”
Technology company Ocucon has developed a lighter version of their VSaaS product, Cloud by Ocucon, allowing retailers to now benefit from innovative cloud technology for a select number of cameras. Cirrus Cloud by Ocucon is a lightweight, highly flexible version of Cloud by Ocucon. It will have all the features of its bigger brother but, in response to retailer demand, it has been optimised to work in a modular fashion for up to eight cameras per store. In-store surveillance and storage Research conducted by the company found that 99% of incidents were caught by just a third of all cameras in a typical retail outlet. This means that on average just eight cameras caught the ‘sweet spot’ of incidents. Cirrus Cloud by Ocucon provides an in-store surveillance and storage service in HD, captured continuously over a 24/7 period, in the cloud for up to eight cameras per store. We see this as an opportunity to introduce our ground-breaking technology to an increased variety of clients" The service will also provide an incident and case management reporting tool that will enable easy access, analysis and retrieval of incidents. Gary Trotter, Co-Founder of Ocucon said: “We are always listening to feedback from our clients and we realised that by re-investing in new technology, we could offer this exciting new product to suit a wider range of retailers and their needs." Easy access surveillance storage "Cirrus Cloud works in a modular fashion, so that we can ensure that the footage from those ‘sweet spot’ cameras can be easily stored, analysed and retrieved. We see this as an opportunity to introduce our ground-breaking technology to an increased variety of clients both on a national and international scale.” Ocucon developed Cloud by Ocucon, their unlimited VSaaS system to address the need for easy access surveillance storage, to avoid fraudulent cases of slips, trips and falls – currently estimated to cost retailers £800m a year. The technology removes physical limitations on the amount of surveillance footage an organisation can save. Delivering a powerful, cloud-based storage and retrieval platform, Ocucon provides the facility to store, analyse and retrieve unlimited amounts of video surveillance footage from within the Ocucon portal.
Mountain Warehouse, a major UK outdoor apparel and equipment retailer, has selected !D Cloud, Nedap’s inventory management solution for a global deployment to 400 stores. The deployment started in January 2020 in the United Kingdom, continuing with Europe, North America and New Zealand with the main objective being to improve inventory accuracy, leading to better product availability. Strategic roadmap around RFID Mountain Warehouse has been growing year on year for two decades now. To continue this success, it’s vital that the retailer continues to be agile and move with customer behaviour. Aligning bricks and mortar with the digital experience of using RFID is an essential ingredient to maintain this growth. “We have been very successful over the past 22 years at Mountain Warehouse. To build on this growth, we made the decision in 2019 to RFID source tag our inventory. As a result of this, we will benefit hugely from having full inventory visibility. Knowing what is in stock allows us to provide better product availability, improving our customer proposition, whilst increasing sales,” comments Jamie Morgado, Head of Retail Operations at Mountain Warehouse. Eliminating a high level of investment with Virtual Shielding We feel that Nedap’s approach to RFID, fits in very well with our objectives and culture at Mountain Warehouse" Mountain Warehouse ran a previous project looking into the benefits of RFID. The improvement in accuracy, although with a different supplier, supported the business case which in turn started the Request for Proposal process. “We were looking for an experienced supplier with a platform that was simple to integrate to, could scale internationally with ease, and was lightweight to setup from an IT perspective. We also wanted an application that is easy and fun for our store staff to use. We feel that Nedap’s experience in the market and approach to RFID, fits in very well with our objectives and culture at Mountain Warehouse, not only now, but where we want to be in the future too”, comments Alexandria Smuts, Head of IT Delivery at Mountain Warehouse. Maximising on-shelf availability In addition to experience and references, not having to invest in shielding materials was an important driver for Mountain Warehouse when selecting !D Cloud. Alexandria Smuts says, “One key aspect in choosing Nedap was their Virtual Shielding solution, which will help stores with their shop floor replenishment process, maximising on-shelf availability. Virtual Shielding removes the requirement to physically shield stock rooms with RFID blocking paint or foil, which facilitated a lower level of investment for roll out.” “It is an absolute pleasure to welcome Mountain Warehouse to our !D Cloud community”, comments Nick Markwell, Business Lead !D Cloud UK at Nedap. “We share the same philosophy that inventory accuracy is the fundamental building block to enabling product availability. This will open more doors for future growth, opening up omni-channel initiatives, and ultimately providing their customers with better choice. We are looking forward to helping Mountain Warehouse deploy RFID globally, and supporting them to develop their RFID roadmap, so that they can continue to build on their very strong 22 years of trading.”
Dahua Technology, a world renowned video-centric smart IoT solution and service provider, unveils its 2020 core product launch in Intersec Dubai, enabling and accelerating the AIoT transformation. The launch includes the main over-coax technology advancement HDCVI 6.0, AI (WizSense/WizMind) as well as Full-colour technology which enables outstanding performance under extreme low light conditions. Advanced AI capabilities A longtime pioneer in the realm of HDCVI that seeks to offer great convenience, best quality and least cost, Dahua Technology launches HDCVI 6.0, boasting industry's first 4K real-time and advanced AI capabilities. 4K Real-time While traditional 4K HD over-coax products only allow 15fps, Dahua Technology’s 4K real-time doubles it, making 30fps a reality in live view. 4K real-time provides a superior visual experience in which tiny details are captured in better clarity within a large monitoring coverage. Moreover, with the help of AI Coding, users won’t have to worry about the storage cost incurred from the clarity enhancement. AI Coding Dahua AI Coding takes video compression to a new level of content-awareness. It puts emphasis on human and vehicle while encoding, significantly improving the streaming quality compared with H.265. At the same time, AI Coding also reduces the bit rate when there is no real target in sight, allowing efficient handling of videos to save HDD storage cost. Two-way Talk In addition, HDCVI 6.0 supports Two-way Talk, which allows real-time communication between camera and recorder with a broadcast-quality audio. A breakthrough innovation in Audio-Over-Coax technology, the Two-way Talk feature does not just satisfy users' demand for auxiliary audio information, it also enables bi-directional audio intercom that can be used to warn off intruders and to verify the actual situation when an incident occurs. Enhanced AI Endowed with Enhanced AI (see section 3 below for more information), HDCVI 6.0 is bringing fresh ideas and new possibilities to the industry and will always provide more economical and convenient solutions to customers. Advanced low light functionality Dahua Technology provides two series of full-colour cameras – LED series and Non IR series The demand for cameras to perform in low light environment is on the rise. According to the 2019 IHS video surveillance report regarding global low illumination trend, cameras with advanced low light functionality grows at 20.6% CAGR 2018-2023. In response to this increasing demand, Dahua Technology developed its Full-colour Camera, which captures vivid colourful information even in low-light conditions. In places with high crime rate like a park at night or a dark alley, it effectively extracts the colour features of the scenes, such as human, vehicle or other objects, providing great help to police officers during the evidence obtaining procedure. Dahua Technology provides two series of full-colour cameras – LED series and Non IR series – both adopt large aperture lens that collect higher amount of absorbed light and present a more vivid and colourful image under dark environment. Low light conditions These cameras are capable of 24/7 colourful monitoring that can accurately identify people and objects in low light conditions. Cameras of LED series are equipped with LED that serves as a supplementary light in dark environment. The LED also serves another purpose – to deter intruders – that can significantly reduce crimes. Cameras of Non IR series have no complementary light device, which will not emit light like infrared camera at night. This means that this type of camera does not interfere with ongoing activities and does not contribute to light pollution in the environment. Also, it prevents reflections in rainy days and attraction of small insects, making it an ideal silent security guard in dim places like stores, parking lots and casinos. In addition, the full-colour camera can work with AI functions to further enhance the probability and accuracy of target recognition and feature extraction. AI (WizSense/WizMind) WizSense, being easy to use and not pricy to own, is competent enough to meet the needs of most ordinary users To accelerate the AI adoption, Dahua Technology is proud to release WizSense, a series of AI products and complete end-to-end solutions based on deep learning that focus on human and vehicle, providing intelligence, simplicity and inclusivity to users. WizSense, being easy to use and not pricy to own, is competent enough to meet the needs of most ordinary users. Its benefits include: accurate prediction before an event; instant deterrence during an event; quick target search after an event; storage saving while ensuring target details, and privacy protection and defense against attacks. Accurate prediction can be realised through SMD Plus, which analyses human and vehicle shapes based on motion detection that adopts deep-learning algorithm. It effectively filters out false alarms triggered by raindrops, leaves, pets, insects and light, allowing users to focus on real threats. Face Detection and Face Recognition WizSense also supports Perimeter Protection, which functions in a similar way as SMD Plus in terms of its accurate prediction capability. It allows users to set more flexible rules for different scenarios. While SMD Plus applies to the whole scene by default, Perimeter Protection could be applied to a specific area, especially where the direction of the movement needs to be detected. Aside from recognising whether the target is a person or a vehicle, WizSense is also equipped with Face Detection and Face Recognition features to aid further identification of targets. By comparing face images with those recorded in the customised database, more business values can be generated through VIP recognition, Black List alarm, etc. Intelligent video analysis Real-time push notifications with trigger type of human or vehicle will be sent to users Moreover, based on intelligent video analysis, WizSense also provides instant deterrence functions. When intrusion has been detected, these features will enable the camera to flash and make alarm sound to warn off intruders and avoid possible crime. At the same time, real-time push notifications with trigger type of human or vehicle will be sent to users, alerting them to verify the situation using video. After an event, WizSense makes it easy for users to do quick and reliable search based on SMD Plus and Perimeter Protection. Features like face image search and face attribute search can effectively improve the efficiency of target searching. It is worth noting that the data storage is ensured with AI Coding as well, which intelligently saves data space while maintaining the image quality of key targets. System integrators and installers While offering abundant functionalities, WizSense also ensures high-level of cyber security using encryption algorithms that are certified by TÜV Rheinland, UL (Underwriters Laboratories), etc. Users can rest assured that their privacy will be properly protected using WizSense series products. Furthermore, WizMind is a high-end AI series to be released in Q1 of 2020. While supporting all functions of WizSense, WizMind is also capable of other intelligent functions such as people counting, video structure, ANPR, human face/body privacy protection, large scene monitoring, etc. Designed to create more commercial values for system integrators and installers, WizMind series offers users with end-to-end solutions that can be tailored case by case to satisfy demands of clients. The aforementioned three key technologies work in trinity, resulting in surveillance solutions that can be applied to many situations. Dahua smart solutions You can use this guard to verify a visitor’s identity and warn off intrudersFor example, these products are suitable in dark places where theft and other sorts of crimes are likely to occur, such as a dark street corner or a dimly lit bar. They are also useful in places where it is impossible for security guards to accurately remember various features of people and vehicle, such as crossroads, schools, or entrances of residential areas where people and vehicles frequently come and go. They are also applicable to any place where you want to set specific rules, such as vaults of banks or casinos, entrance of a luxury store, or fence of a zoo. In these situations, Dahua smart solutions serve not only as a sharp eye that diligently monitors 24/7 and clearly records every little colourful details regardless of light condition, but also as a smart guard that can recognise features of each and every people or vehicle in sight. Verify visitor’s identity You can create your own black/white list and your guard will treat the visitor accordingly, triggering the alarm, for example, in a spontaneous manner. You can use this guard to verify a visitor’s identity and warn off intruders. If you are looking for a particular person or plate number when collecting evidence, this guard will take care of it. Overall, Dahua Smart Solutions offers users comprehensive protection as well as personal options to satisfy more diversified needs. For 2020, Dahua Technology is fully loaded with cutting edge technologies and products to provide upgraded services to more users across the globe. With its mission of “Enabling a safer society and smarter living”, Dahua Technology will continue to focus on “Innovation, Quality and Service” to serve its partners and customers around the world.
Checkpoint Systems came out with a major release of the IoT software platform HALO which comes with omni-channel and task management functionality. HALO now supports in-store fulfilment of omni-channel orders, that is ‘buy online, pick up in store’ and ship-from-store. Using Radio Frequency Identification (RFID) technology and accurate inventory data, HALO helps distributing the orders among stores based on availability. HALO mobile app The HALO mobile app shows store staff the order information, helps scheduling the fulfilment, locating the items and preparing for pickup or shipment. The new functionality will increase in-store productivity, raising the units per hour fulfilled, and boost sales together with customer satisfaction. “Today, to pack an order, the store associate typically uses a printout from the ERP system to look for products in the store. Some items might be already sold, some misplaced. The associate will lose time looking for them and will sometimes have to reject the order. HALO uses near real-time inventory data and supports the associate with an easy to use app throughout the in-store fulfilment process, making it fast and efficient,” says Phil Fisher, product manager for HALO. Radio Frequency Identification (RFID) technology Inventory accuracy poses a problem for 56% of retailers who are implementing omni-channel programs, according to the market research company Forrester and the National Retail Federation. With RFID, inventory accuracy can be elevated from 65-75% to 93-99%, as found by GS1 and the ECR Community Shrinkage and On-shelf Availability Group. We continuously invest in logistics and IT to streamline the consumer-oriented omni-channel model" “We continuously invest in logistics and IT to streamline the consumer-oriented omni-channel model. With HALO’s new in-store fulfilment functionality, we expect to further optimise operations through inventory accuracy, creating a new level of customer satisfaction.”, says Daniel Muñoz, Operations Director of Desigual, the Spanish-headquartered international fashion brand. HALO Software-as-a-Service platform HALO is a Software-as-a-Service platform that is part of Checkpoint’s RFID solution for retail. HALO tracks every tagged piece of merchandise across a retailer’s supply chain by collecting data from RFID readers in the stores and distribution centers. The platform synchronises with enterprise resource planning (ERP) and warehouse management system (WMS) software, driving inventory accuracy, on-shelf availability and efficiency across the supply chain. Apart from omni-channel order fulfilment, task scheduling and locating items, store associates use HALO for cycle counts, receiving goods, replenishing shelves and display compliance.
Security and Safety Things GmbH is returning to CES in 2020 as a partner in the Bosch booth (number 12401). The company will demonstrate an open IoT ecosystem for security cameras that enables innovative applications, combining Artificial Intelligence and Machine Learning. These applications, provided by third party development partners, offer actionable insights and intelligence to building and site managers, as well as operators in a variety of different verticals. The IoT ecosystem from Security and Safety Things leverages the processing power and ubiquitous presence of cameras with an open operating system and plug and play approach. Android open source platform The AOSP (Android open source platform) based operating system from Security and Safety Things provides a powerful, developer-friendly platform and developer community that is optimised for simple design and quick execution of innovative applications using existing building blocks for a modular approach. The cyber-resilient application platform allows for customer apps to be deployed to cameras running Security and Safety Things OS regardless of camera manufacturer, ensuring that end users and resellers have access to the most innovative and specialty solutions available in the marketplace. Our mission is to expand the value of modern security cameras into powerful data analysers" “Our mission is to expand the value of modern security cameras into powerful data analysers on the edge of the network,” said Hartmut Schaper, chief executive officer, Security and Safety Things. “Our ecosystem enables faster innovation by providing a standardised platform to develop innovative applications that satisfy privacy regulations and provide more sophisticated and actionable intelligence to users in security and beyond.” Customer traffic pattern On display at CES 2020 will be demonstrations of several projects at pilot customers as Security and Safety Things field tests its ecosystem to prepare for commercial launch in March. A large, interactive Showcase Dashboard will illustrate a deployment at a German luxury retail store where several applications, integrated with their security cameras enabled store management to monitor the traffic pattern of customers, analyse merchandise placement and positioning, and track the number of people who enter the store per hour. Another pilot project in a large parking garage field-tested number plate recognition technology on its surveillance cameras to identify and grant access to vehicles seeking to park. Other applications to be displayed in animated detail on the booth also include mood detection, which can analyse an individual’s facial and body expressions to determine their emotional state as well as capture basic demographic data. The IoT ecosystem Security and Safety Things is also creating a physical environment for innovative application developmentThe IoT ecosystem from Security and Safety Things consists of an open, Android-based operating system that serves as the common basis for all components from other manufacturers; a portal for developers with tools for development and testing; a community section for help and inspiration; an Application store with ready-to-use apps that can be flexibly combined, and a portal for integrators that allows the management of cameras and applications and provides knowledge about innovative solutions available within the ecosystem. Developers can enjoy early access to the portal and Application store to research existing applications and available tools and establish connections to other developers within the ecosystem’s developer community. Innovative application development Security and Safety Things is also creating a physical environment for innovative application development with the opening of a new development centre in Pittsburgh, Penn., a major hub for technology incubation and AI research and development. The centre will offer developers additional resources in creating and refining complex applications, as well as perform comprehensive testing and development of the IoT ecosystem. All applications shown during CES will run on prototype cameras from members of the Open Security and Safety Alliance (OSSA) with the Security and Safety Things Operating System. Security and Safety Things is working closely with the alliance to establish the open ecosystem as an industry standard.
The height strip camera blends into the storeenvironment, conducting covert surveillanceundetected by potential criminals Video security systems could see a spike in Taiwan’s store security market, as more manufacturers start to release covert “height strip” cameras. These cameras offer an inconspicuous surveillance solution for Taiwan’s huge number of convenience stores, who are easy targets for criminals. One of the first things that potential criminals check for at their target stores or banks is where the security cameras are mounted, so they can avoid their faces being captured as evidence. Since the majority of surveillance cameras are ceiling-mounted, baseball caps or hoods are often used to avoid being caught on camera in a recognisable way. Capturing reliable facial images for identification is crucial to the security of stores and banks or any other business that can fall prey to criminals. Covert camera benefits for store security Specialty covert cameras such as height strip cameras provide a simple, yet discreet and cost-effective way to augment store security in small systems. As its exterior is disguised as a height strip, the camera blends in with the environment and its existence is unnoticed. In addition, such cameras are often placed by the exit, where fleeing criminals are most concerned about avoiding security cameras. Capturing reliable facial imagesfor identification is crucial to thesecurity of stores and banks orany other business that can fallprey to criminals VIVOTEK enters the height strip camera market This summer, Taiwanese security manufacturer VIVOTEK joined other big names, such as Axis, Honeywell and Verint in adding a height strip camera to its product offering. While it is not the first in the market to launch such a product, it has the advantage of being offered geographically within a large potential vertical market – Taiwan has the largest density of convenience stores in the world. Convenience stores: a vertical market, but vulnerable to crime According to 2014 statistics cited by China Times, a local news source, Taiwan has 10,000 convenience stores, or one for every 2,000 residents. These stores live up to their claims of convenience – catering their product offerings to their niche community, in addition to providing a wide array of services. These include mailing domestic and international packages, ATM banking, laundry service, and the collection of bills, traffic violation, tax and credit card payments. For instance, one convenience store located in Taipei 101, a must-visit for tourists, stocks up on pineapple cakes that are popular amongst tourists who take them back as souvenirs. Another located next to a duty-free store takes payments in Chinese Yuan, while those in scenic areas offer seating for customers to enjoy the breathtaking view while sipping store-bought coffee and nibbling on store-bought snacks. Since convenience stores are “alwaysopen”, 24 hours a day, 7 days a week,even during the worst weather, theycan become easy targets for criminals.Moreover, convenience store productsare small and can be easily smuggledout of the shops without detection Statistics from 2005 ACNielsen Shopper Trends have shown that on average, out of a national population of 23 million, 80 percent of the Taiwanese urban household shoppers visit a convenience store at least once a week and 14 times a month. Since convenience stores are “always open”, 24 hours a day, 7 days a week, even during the worst weather, they can become easy targets for criminals. Moreover, convenience store products are small and can be easily smuggled out of the shops without detection. This makes height strip cameras ideal for optimising the video surveillance system within stores. Furthermore, all convenience stores currently have a height strip installed by the exit, so customers and would-be criminals may be so accustomed to its existence that they won’t suspect its true function. Height strip camera market potential Despite the large number of convenience stores in Taiwan, the market is not as fragmented as one might assume. Four major companies operate the convenience stores, with the exception of an isolated few. For instance, China Times reported that the convenience store industry leader owns approximately 5,000 stores, followed by 2,900 for the second largest, and 1,296 and 800 stores by the third and fourth largest, respectively. In other words, these are large projects not to be taken lightly!
High-sensitivity aspirating smoke detectors (ASDs) excel at providing very early warning of fires. Because of their high sensitivity chamber, their ability to cover large areas, and their ability to detect smoke in high-airflow environments, ASDs are ideal solutions for many common smoke detection applications. New ASD technology is enabling fire system designers to solve a much broader range of fire detection challenges, enabling them to take aspiration anywhere. In this article, Stephen Lederer, Sr. Product Marketing Manager, Aspiration Business Unit at System Sensor, explains that the latest innovations in aspirating smoke detection technologies increase their effectiveness in traditional high-sensitivity applications, while also enabling them to meet a much wider range of fire detection challenges. Smoke Detection in Data Centres One of the most common applications for ASDs has been data facilities. Server rooms are home to expensive equipment and valuable business processes and data. In these facilities, every second of downtime accrued, transaction missed and byte of data destroyed due to smoke or fire can mean significant financial losses. In fact, according to a recent study by Emerson Network Power, downtime in a data centre has an average cost of about $500,000 per event. The potential for smoke and fire is heightened in data facilities as the electrical equipment they contain creates a high-heat-density environment. At the same time, air conditioning devices used to control the temperature create a high air flow and air filters used by the AC units can remove smoke particulate, making detecting smoke in data centres extremely challenging. ASDs overcome the challenges of protecting data centres by actively sampling air through a network of pipes. These pipes can be run above the ceiling, under the floor, in-between, in, and above server racks and cabinets, and in the return air duct of an air handling unit – anywhere smoke might travel. These detectors are capable of providing Very Early Warning Smoke Detection. This level of sensitivity, combined with multiple levels of alerts, enable facilities to implement a strategic response plan to address incipient fire conditions before costly damage and downtime can occur. Recent developments have enabled ASDs to potentially eliminate costs related false alarms A newer innovation that can enhance data centre smoke detection is increased nuisance immunity. Traditionally, nuisance alarms have been accepted as the cost of using a high-sensitivity aspirating detector. However, more advanced detection and filtering technology has greatly enhanced the nuisance immunity of some ASDs, enabling the detector to potentially eliminate costs-related false alarms. Smoke Detection in Warehouse Spaces A fire in a warehouse can potentially cost millions in lost inventory and downtime. Fires can also escalate quickly due to the amount of stored goods and the presence of combustible materials. But because of their size, these spaces present unique challenges to traditional detection devices. Large, open areas with high ceilings can cause smoke to dilute and not reach ceiling-mounted spot detectors in detectable quantities, and differences in temperature can cause stratification that prevents smoke from even reaching the ceiling. Aspirating smoke detectors can overcome many of the challenges typically present in warehouses. An ASD’s pipe system may be run vertically up racks and across the ceiling, taking samples along its pipe network to overcome the challenges of stratification. To further protect stored goods, pipes may also be run intra-rack to ensure complete coverage of a warehouse facility. If the warehouse is very large, a single ASD unit can cover several thousands of square metres of space, reducing the number of devices required. One common warehouse application challenge that has been difficult for ASDs to overcome is that the constant movement of inventory, forklifts, and air currents can release an unusual amount of dust and dirt into the air. This makes nuisance rejection a must in many warehouse environments. Again, recent developments in the filtering and detection of particulate have made it possible for some ASDs to provide the high-sensitivity required to detect very small levels of smoke while rejecting nuisance particulate from the detection equation. This mitigates the effects of dilution and enables a response before costly inventory damage can occur. Recent developments in the filtering and detection of particulate have made it possible for some ASDs to provide the high-sensitivity required to detect very small levels of smoke while rejecting nuisance particulate from the detection equation Another recent advance beneficial to these spaces is integral communications capabilities in the ASD that enable it to actively notify facility managers at the first instance of trouble. For example, there are devices that can communicate directly to the many major fire alarm panels without the need for any extra hardware. There are also devices that use an onboard Ethernet port to send e-mails to up to six individuals when set alarm thresholds are reached. The integral Ethernet capabilities also allow the device to be monitored anywhere in the facility via the Local Area Network (LAN), or anywhere in the world using a Web browser and a VPN-capable device. Smoke Detection in Cold Storage Spaces Costly loss of product and productivity are just two ways a fire can do a great deal of damage to cold storage facilities. However, due to low temperatures, normal UL listings for many traditional passive detection devices preclude their use in refrigerated storage applications. Furthermore, because cold storage environments have extremely dry atmospheres, high airflows, and the presence of highly combustible materials, fires can often spread very quickly. An ASD can be mounted outside the extreme environment in an easily accessible location. It then draws air through a pipe network that is run into the cold storage space, so the device is not exposed to the cold temperatures that prevent the use of many traditional devices. Temperatures within a cold storage facility can vary between –40°C and 18°C. There are systems, for example, listed to sample air as cold as -20°C. But if the air sample is colder than the listed ratings, it can be warmed before entering the device. Cold storage typically exists in a warehouse-style setting, so these facilities present many of the same challenges as warehouse applications. It is essential to protect freezers/chiller rooms, coolers, shipping bay areas, ceilings and ceiling voids. In addition to these areas, it is recommended to sample air from the return air path in the protected area. Samples may also be drawn from within the racks.
Theft from stock rooms and shop floors is a persistent problem for retailers. With around €900 million lost annually to thieves in Belgium alone, upscale fashion boutique Patio sought an easy, low-cost deterrent. Code Handle locks fitted on key doors were the answer. A location on Leuven’s most exclusive shopping street did not insulate Patio from retail theft. Shoplifting is a growing problem in many European countries, and thefts had also proliferated at Patio. Thieves were using the store’s toilet to remove clothing tags. Some even went upstairs to Patio’s offices and stole valuable items. Access control system Code Handle proved an ideal solution for us to protect non-public spaces from the public" During a store renovation, manager Jeff Van den Bergh decided Patio’s offices and customer toilet needed proper security. Shoppers and visitors should not enjoy free, casual access to these sensitive rooms. However, he did not want staff wasting their time tracking physical keys when they could be helping customers. An expensive access control system was also ruled out. Door hardware had to look clean and contemporary, to meet the style-conscious standards of Patio’s interior. The store’s security contractor recommended Code Handle, which adds electronic PIN locking to doors without wires or an expensive access system. “Code Handle proved an ideal solution for us to protect non-public spaces from the public,” says Jeff Van den Bergh, Patio’s Store Manager. Door security Door security is operated by a discreet PIN-pad built into a brushed-chrome handle. Two standard batteries slot inside each Code Handle to power the digital security. These typically last for 30,000 lock/unlock cycles. "The design fits well within the store,” adds Mr Van den Bergh. Now, Patio customers still use the toilet — but not unsolicited. An employee unlocks the door for them without a key or pass. The door to Patio’s offices is closed to everyone, except staff who unlock it with a personal PIN. Code Handle comes with one Master PIN; the store manager issues up to 9 additional 4–6-digit PINs. When an employee leaves Patio, it’s simple to delete their PIN.
hagebau is an association of some 360 trading companies offering building products at more than 1700 locations across Europe. Employing around 500 staff, the Schneider group of companies has its headquarters in Erlstätt and runs 13 hagebaumarkt stores around Traunstein, most of them in the Upper Bavaria region. Thousands of customers visit these stores every day to browse the wide range of products on offer. Busy day-to-day operations and a high turnover of goods pose significant challenges in terms of the safety of customers and employees, as well as on-site inventory protection. Cybersafe and 100% GPDR-compliant “Introducing digital solutions into our locations is one of our biggest challenges,” explains Martin Wohlmayer, Head of IT and Organisation at Jos. Schneider GmbH. “To do this, we need highly reliable solutions that are cybersafe and 100% GPDR-compliant.” User rights can be assigned, meaning that access to the video material is 100% GDPR-compliant" The in-store video surveillance system has an enormous amount to monitor on a daily basis. Theft, burglary and incidents in parking lots are just a few of the key sensitive issues. The company’s forward-looking strategy also means that any current investments need to be flexible, straightforward and expandable to tackle future challenges. Managed via MxManagementCenter The Traunstein store is the ninth hagebaumarkt in the Schneider Group to be fitted with MOBOTIX technology. 134 MOBOTIX cameras have been installed in total, 19 of them in Traunstein. Special MOBOTIX outdoor cameras monitor the outdoor area, delivering crystal-clear images at any time of year, day or night. This means that all incidents that occur in parking lots or in outside areas are captured. The cameras are managed via MxManagementCenter (MxMC.) Various levels of user rights can be assigned, meaning that access to the video material is 100% GDPR-compliant. MxMC also features an interface to the POS system so that any POS discrepancies can be immediately resolved. Customer counts and footfall analysis are also integrated to further optimise customer service and customer satisfaction. Monitoring the retail space Using just the MOBOTIX cameras that were monitoring the retail space in Traunstein hagebaumarkt, inventory discrepancies resulting from theft were able to be resolved. But MOBOTIX camera surveillance offers much more than anti-theft protection: The user can analyse the footage, allowing them to adjust the range of products as required and improve product positioning — an optimal approach for increasing sales potential.
A global UK department store, with a commitment to offering quality products and outstanding service, has ensured the protection of its customer service mobile equipment with Traka’s intelligent locker solutions. Traka’s specialist locker systems The high street favourite has integrated Traka’s specialist locker systems throughout its branch network and top ranking online operations, to store, charge and manage dedicated mobile devices, enabling instant availability for customer service teams across the UK. The high street favourite has integrated Traka’s specialist locker systems throughout its branch network The move was part of a key store investment strategy, which introduced the mobile devices to enable authorised users to take web orders and respond to customer enquiries and stock checks, instantly and efficiently. Digital key management Speaking about the use of digital key management and its impact on the department store processes, a representative for the store said, “We are devoted to working on every aspect of our operations, to continue our pledge of delivering quality products and outstanding service. We believe this, put together with our continued commitment to price matching is what is resonating with our customers.” “We want to streamline our stores and online services to be equally enjoyable places to shop. We are aware we need to respond to personalised customer queries quickly and efficiently, with the right information on any product or service. Intelligent tracking technology “To achieve this, we need our customer-facing teams to be equipped with fast working intelligent technology. Here, Traka excelled at providing a branch solution that allows us to not only store dedicated devices securely, but also integrates into our daily operational systems. We can track where each device is and provide staff with peace of mind that every device is fully charged and up to date with our latest exclusive offers.” Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software. This offered in-locker charging facilities, full audit control capability, dedicated fault reporting on any issues with a piece of equipment, and capability to exchange an item with minimal time or resource disruption. Intelligent locker systems Steve Bumphrey, Traka UK Sales Director added, “Any department store’s success is dependent on providing a high level of service, deep knowledge of what it is they’re selling, and a willingness to ensure customers receive the right item. Being able to do so quickly and efficiently, is where the introduction of mobile devices have proven invaluable.” Steve adds, “Traka’s involvement was to understand the unique requirements of the customer services teams and create and network our intelligent locker systems, to make a significant operational difference. Staff no longer need to hunt for working devices to respond to customer enquiries, safe in the knowledge they are ready to use with very latest cross brand and department product and service information and pricing.”
Amthal Fire & Security has installed a bespoke designed Keyzapp management system at its head offices, to ensure the safekeeping and accountability of client keys at all times. Electronic Fire and security company Amthal required a system to improve key management processes, especially as the business has seen significant growth with an increased number of customer keys being kept on site for property protection, maintenance and monitoring services. Audit control capability for key transactions Keyzapp was selected due to its flexible design. This enabled Amthal to create a system that was easy for authorised engineers to operate, whilst management could rely on audit control capability for all key transactions, without the need for a dedicated member of staff 24/7 manually issuing and recording them. It’s really automated our complete process and has proven to save the engineering team valuable time and resource" Says Simon Kendall, Amthal Supply Chain Leader: “Amthal has a growing network of dedicated engineers that work across the country, with varying access requirements for customer’s keys that are all kept at Amthal offices. Completing manual audits for keys taken had become increasingly time consuming to ensure awareness of allocations and traceability. “The implementation of Keyzapp’s system has made such a difference. It’s really automated our complete process and has proven to save the engineering team valuable time and resource, which they can dedicate to better serving our customers. It runs itself in the background and if there is an issue, it can be resolved quickly and efficiently.” Control to key access with smart credentials Keyzapp’s simple management solutions are designed using latest technology to decrease downtime and improve work efficiencies. The ability to further add control to key access with smart credentials and audit capability ensures full visibility of keys at any time. Tim Hill, Keyzapp Director added: “What Amthal demonstrates is the importance of attention to key control. We worked with the team to tailor our system around the business requirements for asset management, including allowing 24 / 7 access with no need for dedicated staff issuing keys. “The management side has also been scaled around ensuring instant traceability to ensure growing number of keys held on site are accounted for at all times. It’s great to see it’s made such a positive impact on a leading fire and security specialist, who prides itself on ‘protecting what’s precious,’ which includes its key customer assets!” Traceability and visibility for valuable equipment Our engineers find it simple to use, and we’ve even recorded improved site attendance times" So impressed with Keyzapp, Amthal is now working on a bespoke system to manage the specialist loan equipment being booked in and out of its office stores and warehouse, to reflect the same level of traceability and visibility for valuable equipment. Jamie Allam, Commercial Director Amthal Fire & Security concluded: “Keyzapp had an instant impact on the whole team, with improved time and operational savings. Our engineers find it simple to use, and we’ve even recorded improved site attendance times. Plus the management capability is great from our perspective to help towards the efficient, operational running of our business.” User needs for security safety and convenience Independently owned, Amthal Fire & Security is dedicated to satisfying end user needs for security safety and convenience offering design, installation, service and remote monitoring of advanced electronic fire & security solutions, including intruder, Fire, Access and CCTV systems. Amthal Fire & Security is accredited by the Security Systems and Alarm Inspection Board (SSAIB) United Kingdom Accreditation Services (UKAS) and British Approvals for Fire Equipment (BAFE.)
Mul-T-Lock supplies a high-end jeweller in London with CLIQ® locks in order to help the business manage access to cabinets holding valuable items. Stocking bespoke pieces and precious stones, the jeweller was looking for a high-level security solution that allowed sales personnel access to individual glass cabinets, without the worry that if one of the keys got lost or misplaced that they would have to replace the entire suite. Offering maximum security Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets, offering maximum security with the added benefit of audit trail capabilities. These capabilities include the ability to schedule individual access permissions for each key, as well as to provide time-limited access. In the case of this particular jewellers, each member of staff was given access to a selection of cabinets at varying times, with individual permissions set by the administrator (those who manage the security system). For example, access could be set for only business hours, meaning that the cabinet could not be accessed at evenings or weekends. Similarly, each time a user opens a lock, it will be recorded in the system, meaning that the administrator can keep an eye on operations electronically. Careful consultation Specialist Mul-T-Lock integrator, Elelock Systems Ltd specified and installed the CLIQ® locks at the jewellers, after weeks of careful consultation with the business owner to better understand the store’s requirements. One of the biggest concerns for this particular jeweller was the threat of compromised security" Chrys Chrysostomou, Managing Director of Elelock said: “One of the biggest concerns for this particular jeweller was the threat of compromised security if cabinet keys were lost. Mul-T-Lock’s CLIQ® technology means you can revoke access in minutes, whereas with a traditional system you would have needed to replace the whole lock – costing time and money.” Hands-on training “With no cabling the system was easy to configure and install, making it suitable for a variety of applications. The store manager also received hands-on training from ourselves and Mul-T-Lock, alongside the jeweller’s head of IT and security representative.” Suresh Peri, Commercial & Technical Manager at Mul-T-Lock added: “Our CLIQ® system is ideal for retail applications where there are a number of members of staff who need access at varying times, or that require individual permissions for access to high security storage rooms, cabinets or drawers. “Being able to revoke access permissions when a member of staff leaves also allows retailers to uphold their security and reduce ongoing maintenance costs.”
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organisation, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analogue and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organisation from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”
Round table discussion
Ten years is a long time, but it seems to pass in an instant in the world of security. In terms of technology, 2010 is ages ago. Changes in the market have been transformative during that decade, and we called on our Expert Panel Roundtable to highlight some of those changes. We asked this week’s panelists: What was the biggest change in the security industry in the 2010-2019 decade?
The obvious reason to buy security systems is to promote greater security. But in some cases, there are more specific and/or immediate motivators that lead to a security purchase. Everybody wants more security in the abstract, but how willing are we to pay for it? Security is sometimes seen as a “grudge purchase,” competing for tight corporate dollars with other investments that may seem more appealing or urgent. But other times an event occurs that moves security to the top of the list of priorities. We asked this week’s Expert Panel Roundtable: What motivators compel customers to buy more security systems?
Store security: Manufacturers & Suppliers
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Genetec to host its first virtual tradeshow Connect’DX 2020 to connect with physical security professionals