Camden Door Controls, a provider of door activation, control and locking products, introduces its CX-ED1309 Series Grade 1 strikes. These compact strikes are designed for storefront applications. Packaged with brushed aluminum and dark bronze round faceplates, they offer superior quality and performance. The ‘Universal’ design delivers unparalleled application flexibility, with field selectable voltage, fail safe/fail secure operation for use in aluminum jambs and stiles. They are U...
Security companies provide a type of service that tends to go unnoticed except when it’s missed. Businesses, banks, stores, event organisers and VIPs are their main clients. Their demand is increasing, mostly due to the expansion that Southern California has experienced in the latest years. Small cities and towns are increasingly growing every day, mostly due to internal migration and the high prices of rent in Los Angeles County. Veteran Los Angeles security company HillQuest Security kn...
All retail outlets have doors off their shop floor where the public should not go. Yet managing keys creates a distracting staff workload. A bulky mechanical PIN lock ruins the aesthetics of the shop. In a small retail space, electronic access control could be overkill. Now, the Code Handle battery-operated digital lock secures the door with a slim-line handle. Code Handle digital lock Shop owners can ensure thieves won’t be tempted to enter a room where valuable stock is held with only...
The new H.265 Wisenet XNB-H6461H Pinhole Height Strip camera from Hanwha Techwin offers users the opportunity to covertly capture an image of a person’s face, and when used in conjunction with another camera, establish the approximate height of the person. Ideal for banks, petrol stations, convenience stores and other retail type applications, the Wisenet IP network Pinhole Height Strip camera is able to support face recognition analytics and designed to be installed at an exit door. Posi...
Helping retailers to improve store planning and the flow of footfall, Checkpoint Systems, globally renowned provider of shopper security solutions, has launched an innovative solution, the One Way Surveillance Sensor. One Way Surveillance Sensor Store layouts are critical, designed to influence customer behaviour and improve store flow while highlighting key promotions and merchandise. Developed to monitor directional changes of customer movements in-store, Checkpoint’s One Way Surveilla...
Checkpoint Systems, a pioneer in source to shopper solutions, has announced the launch of the G40, a small footprint acrylic antenna specifically designed to tackle theft in convenience stores. With small format stores growing at an exponential rate globally, the need to protect merchandise in high traffic, small footprint environments is increasing. The compact RF-based, G40 EAS antenna offers a solution to cover areas where installation of traditional EAS proves challenging. Maximising space...
What could real-time access control do for your building security? In an instant, upgrading to real-time control boosts the intelligence of an access system, relaying live event reports and enabling you to change the security status of any door or user at any time. Real-time access control with wireless online locking provides options that do not exist with offline systems. With real-time functionality, facility managers get audit trails and change access rights for any door, user or credential instantly. You can lock or unlock any door remotely from the central admin software — which means no walking to the door in person and no delays when you need to take action at short notice. In schools, real-time wireless online access control enables security managers to remotely lock and open doors in any emergency, or whenever they choose. In hospitals equipped with real-time access control, staff see immediately who had access to drug stores or valuable equipment. Many more building types already benefit from real-time access control. Alerts are monitored in real-time, so you track and prevent any attempted unauthorised access Access anytime, anywhere Real-time access control relies on a network of communications hubs. These operate as a bridge between admin system software and access control door devices. In a SMARTair® Pro Wireless Online system, one communications hub links up to 30 wireless locking devices to the central system. Information is exchanged via an existing or new TCP/IP network, protected with AES-128 and SSL encryption. You can pass updates or read the event logs of any battery-powered SMARTair® escutcheon, knob cylinder, lock or wall reader anytime you choose. With real-time access control from SMARTair®, you can view the status of every door in your building at a glance. Alerts are monitored in real-time, so you track and prevent any attempted unauthorised access before it even happens. A real-time SMARTair® system alerts a facility manager in cases of intrusion, doors left open, low battery status, denied access or attempted use of any cancelled card or mobile credential.To amend door or time validity of any user credential takes a couple of clicks in SMARTair® admin software which you can access anytime and from anywhere. Plus SMARTair® gives you the option to combine wireless online and offline doors in the same system. You can fine-tune where you deploy real-time access control in different areas of your premises. Benefits for schools In an emergency, the school can remotely lock and open doors in real time via the admin softwareReal-time access control can impact your security and access management no matter what size or type your premises. At Westbridge Special Residential School, SMARTair® Wireless Online management proved a simple electronic solution for greater control and school security. Each staff member carries one RFID credential card programmed with access rights personalized to their role. In an emergency, the school can remotely lock and open doors in real time via the admin software.In Denmark, Vejle Friskole’s mechanical keys have been replaced by a SMARTair® online access control system. Over 80 doors and cabinets around the school are locked with SMARTair® wireless devices. Using the intuitive SMARTair® software, managers always have an overview of who has been at the school, and when. Audit trails are generated and monitored in real time using the SMARTair® system.
FLIR Systems, Inc. announced the latest generation of the FLIR Brickstream 3D Gen 2 people counting sensor. This new version includes a unique employee filtering feature designed to provide retail and shopping businesses with more accurate customer traffic data and sales conversion metrics. The employee filtering feature uses a combination of Bluetooth Low Energy (BLE) technology and employee-worn tags to automatically identify and remove staff from customer counts, a process that can otherwise be manual or missing in retail environments today. Brickstream 3D Gen 2 with Employee Filtering Retail people counting devices are primarily located above store entrances, making the Brickstream 3D Gen 2 with Employee Filtering ideal for environments where staff, such as greeters and security guards, are located near doorways or where they frequently enter and exit. Employee filtering is also ideal for luxury retailers where foot traffic is lower and including even a few employee counts can easily skew conversion metrics. The employee filtering feature is enabled through a small, easily concealed BLE tag worn by employeesThe employee filtering feature is enabled through a small, easily concealed BLE tag worn by employees and registered to the sensor. The sensor automatically identifies staff when entering or leaving the store without any manual action required. With its patent-pending combination of BLE tag sensor technology, the Brickstream employee filtering feature identifies staff members more reliably. Retailers access the counts either directly using the FLIR Brickstream user interface, or through integration with their retail analytics software. Integration with retailer’s analytics software “The FLIR Brickstream 3D Gen 2 with Employee Filtering technology is designed to integrate with a retailer’s analytics software to improve data accuracy and provide true metrics to inform decisions impacting retail operational efficiency, such as staffing needs, sale conversion rates, and other customer behaviour insights that are key to their success,” said Serge Goldenberg, General Manager of the Integrated Imaging Solutions (IIS) Division at FLIR. “Equipping retailers with an automated and discrete employee filtering solution solves a problem for those working to collect data insights.” The Brickstream 3D Gen 2 with Employee Filtering is now available for purchase through established FLIR Brickstream distribution partners. Employee filtering is also available for Brickstream 3D+ customers. Brickstream 3D+ customers can contact their distribution partner for details on how to enable the feature.
Advanced video projects delivered by SECOM, Johnson Controls and ISD Tech have been recognised at IFSEC with a special award event on the IDIS stand. Over the last 12 months, large-scale implementations and high definition IP system upgrades, harnessing the latest IDIS technology, have given enhanced video capability at NHS facilities, fashion chains, coffee shops, variety stores, and market leaders in the eating-out sector. Each year, IDIS invites VIP guests to recognise outstanding achievements by partners, with a presentation on its IFSEC stand followed by a drinks’ reception underscoring the value it places on long term partnership working. Awards presented to industry partners Our continued momentum in video tech development is guided by our close working ties with our industry partners"Recognising these successes, Joon Jun, President of the IDIS Global Business Division presented partner awards to Alan Blake, Commercial Director of SECOM Plc, Sean Lee, Retail Director of the Sensormatic Solutions Division of Johnson Controls and ISD Tech’s Managing Director, Nicky Stokes. “Our continued momentum in video tech development is guided by our close working ties with our industry partners,” says James Min, Managing Director, IDIS Europe. “We see the results of this collaboration with the impressive range of successful projects delivered over the last year, with ISD Tech, Johnson Controls and SECOM leading the field.” Implemented video integration projects SECOM Plc, which is a pioneer in tailored fire and security solutions operating internationally, was named as UK Partner of the Year. Over the last year SECOM has completed a number of notable video integration projects in retail, eating-out and various commercial sectors, and has demonstrated outstanding application of the IDIS Total Solution which has DirectIP at its heart as well as the analogue/HD-TVI solution DirectCX to leverage existing coaxial cabling. Johnson Controls has led the way in using analytics technology in the retail sector, including the IDIS VA in the Box solution Johnson Controls was confirmed as the UK Integration Partner of the Year, following a number of successful retail and healthcare deployments, including implementations for major high street fashion brands, popular variety stores and NHS facilities. Johnson Controls has also led the way in using analytics technology in the retail sector, including the IDIS VA in the Box solution, and has been among the fastest growing of IDIS’ partnership operations over the last year. Video solution for NHS healthcare trust ISD Tech was named UK Project Partner of the Year after delivering an award-winning video solution for one of the UK’s largest NHS mental healthcare trusts. The project helped to transform safety and security at child and adolescent facilities and, following its success, ISD Tech is now working on a second phase implementation due to be completed imminently with further deployments planned for later in the year. Speaking at the IFSEC presentation, James Min, Managing Director, IDIS Europe praised the achievements of this year’s award winners. “These awards once again demonstrate the benefits of close partnership working, not just for the companies involved but most importantly for their end-user customers who benefit from the best available video surveillance solutions.”
Hikvision, the supplier of innovative security products and solutions, launches the latest generation Turbo HD Series - Turbo HD X, which is a complete system to help stopping intruders in real-time, and avoiding damage and loss of property. The Hikvision Turbo HD X series of cameras has a built-in detector that captures infrared light emitted by human bodies, distinguishing it from other visual ‘noise’. Once the camera detects a potential intruder, its built-in siren flashes red and blue light and a loud sound with the aim of frightening the intruder away. Change perimeter protection Users can also receive alarm information remotely, via an application on their mobile devices The Turbo HD X series can support a broad range of perimeter protection and security system processes for in-process warning, and evidence collection after an event. It enables transformation of the traditional monitoring and post-event investigation approach, and helps to change perimeter protection from passive monitoring to active deterrence in order to protect people and assets. It can be used in warehouses, residences, jewellery stores and more. More importantly, the Turbo HD X is a complete and unified system, featuring front-end devices linking to back-end devices and a remote application. As the front-end alarm sends a warning to potential intruders, the system also triggers an alarm at the back-end, to notify security personnel. Users can also receive alarm information remotely, via an application on their mobile devices. False-alarm reduction technology Turbo HD X cameras can also be integrated with Hikvision’s cutting-edge AcuSense DVRs. The intelligent false-alarm reduction technology within these DVRs will disregard irrelevant movements picked up by the camera – such as rain, leaves and animals – and instead focus exclusively on human or vehicle movement. Together, this integrated solution dramatically reduces the number of false alarms, and ensures security staff focus on actual targets for greater efficiency. The last six years of Turbo HD products have delivered a wealth of innovations to the market All of this builds on the impressive functionality that has been delivered by Hikvision’s Turbo HD DVRs and cameras since their launch in 2013. In addition to impressive HD image clarity, the last six years of Turbo HD products have delivered a wealth of innovations to the market, including super-efficient bandwidth and storage usage and ultra-low-light video recording – all helping customers to enhance their security and perimeter protection. Video surveillance records Frank Zhang, the President of the International Product and Solution Center at Hikvision says, “Once again, we are bringing fresh ideas and new possibilities to the industry. Usually, video surveillance records are only searched for evidence after someone has suffered the consequences of an intrusion.” “However, criminals may give up further actions if they believe their behaviour has been detected. By stopping intruders in their tracks, the Hikvision Turbo HD X can help our customers to avoid costly damage and loss of property.”
It’s the first quarter of a New Year and businesses are already busy reviewing budgets for ways to save money. One line item that can impact business the most – loss. Employee theft alone is a crime that costs U.S. businesses $50 billion annually*, according to Statistic Brain. So if you aren’t sure who is keeping watch over your property and assets, and how they reduce preventable loss, it might be time for a security audit. According to GuardOne, the security patrol and remote video monitoring company, more than 400,000 businesses in the United States experience theft, robbery, vandalism, and criminal acts each year. The company advises that all businesses should consider the reality that thefts and other crimes can happen on their premises. They note that having the right systems in place can prevent these occurrences. Protecting employees, guests and property We are experts at using video monitoring in conjunction with security guards to maximise coverage while minimising security costs"“Some types of businesses – such as banks, convenience stores, and high-end retailers – are a natural target for theft. But if you have the right security partner, your employees, guests, and property will be protected,” said Robert Copeland, President and CEO of GuardOne. “We are experts at using video monitoring in conjunction with security guards to maximise coverage while minimising security costs.” It may be time to reassess your security needs “if” your company is: Experiencing retail shrinkage, equipment, or inventory loss. The National Retail Federation reported that retailers lost nearly $44 billion from theft in 2014, with 34 percent of these crimes committed by employees. Theft accounts for tremendous profit losses for retailers. A trained guard or surveillance camera will help reduce your losses, increase your profits, create a deterrent for would-be thieves, and help catch criminals in the act. Having issues with squatters, damage or vandalism. If your office, warehouses, parking lots or distribution centres are unattended at night, the risks of vandalism, squatters, and damage rises. Businesses – including car dealerships, warehouses, retail locations, and empty campuses – benefit from security monitoring that deters these crime risks. Experiencing issues with your parking lot, garage or business perimeter. Employees and customers may feel uncomfortable walking to their cars at night, particularly if the parking lot is not well lit or heavily trafficked. Unattended parking lots can attract vandalism, theft, muggings and other crimes to people. A patrolling security guard can reduce these risks, serve as a crime deterrent and ensure the safety of people and property. Located in a high crime location. “High crime” doesn’t necessarily mean a bad neighbourhood. It could include a location in a sparsely-populated area that attracts loiterers and vandals. Risk may be reduced through high tech surveillance. Keeping incomplete safety records. Company employees are often tasked with day-to-day record keeping regarding safety, personnel and property, and may not be trained for this task. F or example, if a door is repeatedly left open, a security guard will notice (and record) that pattern. Then, he or she will investigate causes like whether the door’s lock is faulty or if an employee is leaving the door open to sneak back in later. Because the guard works for the security company and not the business, he or she can provide objective third-party records (and testimony) for events like employee termination, liability issues, and workplace injuries. Experiencing heavy traffic. Businesses that have high-volume traffic will benefit from on-site security guards to manage security and liability concerns, check guests’ IDs, log people in and out, handle crowd control, search guests for contraband, and respond to incidents and alarms. Unprepared for emergencies. Security guards are equipped to manage a wide range of emergencies, medical emergencies, natural disasters, terroristic threats and more. They are trained to act quickly, responsibly and sensibly regardless of the circumstance. Experiencing the threat of a lawsuit. Has your company been targeted for frivolous lawsuits or false claims? You may encounter physical fights between employees or customers, harassment claims, or employees ‘faking’ an injury to spark a lawsuit against your business. Security guards and surveillance cameras can protect you from all of these unfortunate scenarios (and more). Assessed by employees as an environment where they don’t feel completely safe. Protect your employees and your property with a high-quality safety system. The right security company will safeguard your assets, protect your employees, and improve your day-to-day business operations by fixing observable problems and delegitimising false claims. Unreachable during off hours. If you have unreliable security detail that doesn’t always show up for work, won’t answer a call or text or you can’t ever reach loss prevention management, it’s time for a change. Security should be the one thing you don’t have to worry about. If it’s reliable, it just happens. Preventing crime and keeping people safe “Securing your business helps your staff and customers feel more comfortable, knowing that you’re taking concrete steps to prevent crime and keep them safe. Many companies have found that investing in on-site security was one of the best choices they ever made,” says Copeland.
You don't have eyes in the back of your head. It is impossible to keep watch over every private door in a public-facing space: the storeroom in a shop or pharmacy, or the toilet for staff use only. That's when you need Code Handle. This simple, secure, easy-to-fit handle with a built-in PIN-pad locks the door for you — with no wiring, no expensive access control system, no cumbersome keys and no major changes to your current door. Code Handle works with an electronic PIN code to make sure only authorised people, like staff, can unlock the door. Press a 4-digit code on the handle’s keypad and the door opens. Code Handle adds security and convenience to any private room adjoining a public area. Code Handle works with an electronic PIN code to make sure only authorised people, like staff, can unlock the door Master Code and 9 different PINs Sure, you could continue using a key-operated lock on every door. But then you have to keep track of the key and remember where it is every time. For busy doors, chasing up keys becomes a full-time job. The solution is the simple, affordable Code Handle. You’ll receive a Master Code and up to 9 different user PINs. Code Handle has another trick up its sleeve. It locks itself when you close the door. Did you remember to lock up? Don’t worry, because Code Handle never forgets. Upgrading doors is a snip, because Code Handle is easy to install and retrofit. It works together with your existing locking unit: keep the cylinder or lock and only change the handle to a battery-powered Code Handle. All it takes is two screws to fit a Code Handle to almost any interior door. No need to cable the door or connect it to the mains. No need to install a complex system. Keeps intruders at bay Code Handle keeps sensitive files, private rooms, personal belongings or valuable stock separated and secure from the publicWhat is in your archives? Irreplaceable documents deserve an extra layer of security. Are your drug and medicine stores safely locked? An all-in-one secure PIN and door handle keeps casual intruders at bay — and keeps you on the right side of compliance. If your shop is busy, who keeps watch over the store room? Public areas with high traffic are hard to police when you can’t afford a security team. So, if your toilet is for customer use only, Code Handle keeps it locked without the hassle of a key. And what about the office? Surely not everyone on your floor should be reading the documents you left on your desk? Code Handle keeps sensitive files, private rooms, personal belongings or valuable stock separated and secure from the public. You can’t see what’s behind you. Thankfully, with Code Handle, you never need to.
The height strip camera blends into the storeenvironment, conducting covert surveillanceundetected by potential criminals Video security systems could see a spike in Taiwan’s store security market, as more manufacturers start to release covert “height strip” cameras. These cameras offer an inconspicuous surveillance solution for Taiwan’s huge number of convenience stores, who are easy targets for criminals. One of the first things that potential criminals check for at their target stores or banks is where the security cameras are mounted, so they can avoid their faces being captured as evidence. Since the majority of surveillance cameras are ceiling-mounted, baseball caps or hoods are often used to avoid being caught on camera in a recognisable way. Capturing reliable facial images for identification is crucial to the security of stores and banks or any other business that can fall prey to criminals. Covert camera benefits for store security Specialty covert cameras such as height strip cameras provide a simple, yet discreet and cost-effective way to augment store security in small systems. As its exterior is disguised as a height strip, the camera blends in with the environment and its existence is unnoticed. In addition, such cameras are often placed by the exit, where fleeing criminals are most concerned about avoiding security cameras. Capturing reliable facial imagesfor identification is crucial to thesecurity of stores and banks orany other business that can fallprey to criminals VIVOTEK enters the height strip camera market This summer, Taiwanese security manufacturer VIVOTEK joined other big names, such as Axis, Honeywell and Verint in adding a height strip camera to its product offering. While it is not the first in the market to launch such a product, it has the advantage of being offered geographically within a large potential vertical market – Taiwan has the largest density of convenience stores in the world. Convenience stores: a vertical market, but vulnerable to crime According to 2014 statistics cited by China Times, a local news source, Taiwan has 10,000 convenience stores, or one for every 2,000 residents. These stores live up to their claims of convenience – catering their product offerings to their niche community, in addition to providing a wide array of services. These include mailing domestic and international packages, ATM banking, laundry service, and the collection of bills, traffic violation, tax and credit card payments. For instance, one convenience store located in Taipei 101, a must-visit for tourists, stocks up on pineapple cakes that are popular amongst tourists who take them back as souvenirs. Another located next to a duty-free store takes payments in Chinese Yuan, while those in scenic areas offer seating for customers to enjoy the breathtaking view while sipping store-bought coffee and nibbling on store-bought snacks. Since convenience stores are “alwaysopen”, 24 hours a day, 7 days a week,even during the worst weather, theycan become easy targets for criminals.Moreover, convenience store productsare small and can be easily smuggledout of the shops without detection Statistics from 2005 ACNielsen Shopper Trends have shown that on average, out of a national population of 23 million, 80 percent of the Taiwanese urban household shoppers visit a convenience store at least once a week and 14 times a month. Since convenience stores are “always open”, 24 hours a day, 7 days a week, even during the worst weather, they can become easy targets for criminals. Moreover, convenience store products are small and can be easily smuggled out of the shops without detection. This makes height strip cameras ideal for optimising the video surveillance system within stores. Furthermore, all convenience stores currently have a height strip installed by the exit, so customers and would-be criminals may be so accustomed to its existence that they won’t suspect its true function. Height strip camera market potential Despite the large number of convenience stores in Taiwan, the market is not as fragmented as one might assume. Four major companies operate the convenience stores, with the exception of an isolated few. For instance, China Times reported that the convenience store industry leader owns approximately 5,000 stores, followed by 2,900 for the second largest, and 1,296 and 800 stores by the third and fourth largest, respectively. In other words, these are large projects not to be taken lightly!
High-sensitivity aspirating smoke detectors (ASDs) excel at providing very early warning of fires. Because of their high sensitivity chamber, their ability to cover large areas, and their ability to detect smoke in high-airflow environments, ASDs are ideal solutions for many common smoke detection applications. New ASD technology is enabling fire system designers to solve a much broader range of fire detection challenges, enabling them to take aspiration anywhere. In this article, Stephen Lederer, Sr. Product Marketing Manager, Aspiration Business Unit at System Sensor, explains that the latest innovations in aspirating smoke detection technologies increase their effectiveness in traditional high-sensitivity applications, while also enabling them to meet a much wider range of fire detection challenges. Smoke Detection in Data Centres One of the most common applications for ASDs has been data facilities. Server rooms are home to expensive equipment and valuable business processes and data. In these facilities, every second of downtime accrued, transaction missed and byte of data destroyed due to smoke or fire can mean significant financial losses. In fact, according to a recent study by Emerson Network Power, downtime in a data centre has an average cost of about $500,000 per event. The potential for smoke and fire is heightened in data facilities as the electrical equipment they contain creates a high-heat-density environment. At the same time, air conditioning devices used to control the temperature create a high air flow and air filters used by the AC units can remove smoke particulate, making detecting smoke in data centres extremely challenging. ASDs overcome the challenges of protecting data centres by actively sampling air through a network of pipes. These pipes can be run above the ceiling, under the floor, in-between, in, and above server racks and cabinets, and in the return air duct of an air handling unit – anywhere smoke might travel. These detectors are capable of providing Very Early Warning Smoke Detection. This level of sensitivity, combined with multiple levels of alerts, enable facilities to implement a strategic response plan to address incipient fire conditions before costly damage and downtime can occur. Recent developments have enabled ASDs to potentially eliminate costs related false alarms A newer innovation that can enhance data centre smoke detection is increased nuisance immunity. Traditionally, nuisance alarms have been accepted as the cost of using a high-sensitivity aspirating detector. However, more advanced detection and filtering technology has greatly enhanced the nuisance immunity of some ASDs, enabling the detector to potentially eliminate costs-related false alarms. Smoke Detection in Warehouse Spaces A fire in a warehouse can potentially cost millions in lost inventory and downtime. Fires can also escalate quickly due to the amount of stored goods and the presence of combustible materials. But because of their size, these spaces present unique challenges to traditional detection devices. Large, open areas with high ceilings can cause smoke to dilute and not reach ceiling-mounted spot detectors in detectable quantities, and differences in temperature can cause stratification that prevents smoke from even reaching the ceiling. Aspirating smoke detectors can overcome many of the challenges typically present in warehouses. An ASD’s pipe system may be run vertically up racks and across the ceiling, taking samples along its pipe network to overcome the challenges of stratification. To further protect stored goods, pipes may also be run intra-rack to ensure complete coverage of a warehouse facility. If the warehouse is very large, a single ASD unit can cover several thousands of square metres of space, reducing the number of devices required. One common warehouse application challenge that has been difficult for ASDs to overcome is that the constant movement of inventory, forklifts, and air currents can release an unusual amount of dust and dirt into the air. This makes nuisance rejection a must in many warehouse environments. Again, recent developments in the filtering and detection of particulate have made it possible for some ASDs to provide the high-sensitivity required to detect very small levels of smoke while rejecting nuisance particulate from the detection equation. This mitigates the effects of dilution and enables a response before costly inventory damage can occur. Recent developments in the filtering and detection of particulate have made it possible for some ASDs to provide the high-sensitivity required to detect very small levels of smoke while rejecting nuisance particulate from the detection equation Another recent advance beneficial to these spaces is integral communications capabilities in the ASD that enable it to actively notify facility managers at the first instance of trouble. For example, there are devices that can communicate directly to the many major fire alarm panels without the need for any extra hardware. There are also devices that use an onboard Ethernet port to send e-mails to up to six individuals when set alarm thresholds are reached. The integral Ethernet capabilities also allow the device to be monitored anywhere in the facility via the Local Area Network (LAN), or anywhere in the world using a Web browser and a VPN-capable device. Smoke Detection in Cold Storage Spaces Costly loss of product and productivity are just two ways a fire can do a great deal of damage to cold storage facilities. However, due to low temperatures, normal UL listings for many traditional passive detection devices preclude their use in refrigerated storage applications. Furthermore, because cold storage environments have extremely dry atmospheres, high airflows, and the presence of highly combustible materials, fires can often spread very quickly. An ASD can be mounted outside the extreme environment in an easily accessible location. It then draws air through a pipe network that is run into the cold storage space, so the device is not exposed to the cold temperatures that prevent the use of many traditional devices. Temperatures within a cold storage facility can vary between –40°C and 18°C. There are systems, for example, listed to sample air as cold as -20°C. But if the air sample is colder than the listed ratings, it can be warmed before entering the device. Cold storage typically exists in a warehouse-style setting, so these facilities present many of the same challenges as warehouse applications. It is essential to protect freezers/chiller rooms, coolers, shipping bay areas, ceilings and ceiling voids. In addition to these areas, it is recommended to sample air from the return air path in the protected area. Samples may also be drawn from within the racks.
A global UK department store, with a commitment to offering quality products and outstanding service, has ensured the protection of its customer service mobile equipment with Traka’s intelligent locker solutions. Traka’s specialist locker systems The high street favourite has integrated Traka’s specialist locker systems throughout its branch network and top ranking online operations, to store, charge and manage dedicated mobile devices, enabling instant availability for customer service teams across the UK. The high street favourite has integrated Traka’s specialist locker systems throughout its branch network The move was part of a key store investment strategy, which introduced the mobile devices to enable authorised users to take web orders and respond to customer enquiries and stock checks, instantly and efficiently. Digital key management Speaking about the use of digital key management and its impact on the department store processes, a representative for the store said, “We are devoted to working on every aspect of our operations, to continue our pledge of delivering quality products and outstanding service. We believe this, put together with our continued commitment to price matching is what is resonating with our customers.” “We want to streamline our stores and online services to be equally enjoyable places to shop. We are aware we need to respond to personalised customer queries quickly and efficiently, with the right information on any product or service. Intelligent tracking technology “To achieve this, we need our customer-facing teams to be equipped with fast working intelligent technology. Here, Traka excelled at providing a branch solution that allows us to not only store dedicated devices securely, but also integrates into our daily operational systems. We can track where each device is and provide staff with peace of mind that every device is fully charged and up to date with our latest exclusive offers.” Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software Traka’s intelligent lockers were fully networked into existing systems, using its latest generation TrakaWEB software. This offered in-locker charging facilities, full audit control capability, dedicated fault reporting on any issues with a piece of equipment, and capability to exchange an item with minimal time or resource disruption. Intelligent locker systems Steve Bumphrey, Traka UK Sales Director added, “Any department store’s success is dependent on providing a high level of service, deep knowledge of what it is they’re selling, and a willingness to ensure customers receive the right item. Being able to do so quickly and efficiently, is where the introduction of mobile devices have proven invaluable.” Steve adds, “Traka’s involvement was to understand the unique requirements of the customer services teams and create and network our intelligent locker systems, to make a significant operational difference. Staff no longer need to hunt for working devices to respond to customer enquiries, safe in the knowledge they are ready to use with very latest cross brand and department product and service information and pricing.”
Amthal Fire & Security has installed a bespoke designed Keyzapp management system at its head offices, to ensure the safekeeping and accountability of client keys at all times. Electronic Fire and security company Amthal required a system to improve key management processes, especially as the business has seen significant growth with an increased number of customer keys being kept on site for property protection, maintenance and monitoring services. Audit control capability for key transactions Keyzapp was selected due to its flexible design. This enabled Amthal to create a system that was easy for authorised engineers to operate, whilst management could rely on audit control capability for all key transactions, without the need for a dedicated member of staff 24/7 manually issuing and recording them. It’s really automated our complete process and has proven to save the engineering team valuable time and resource" Says Simon Kendall, Amthal Supply Chain Leader: “Amthal has a growing network of dedicated engineers that work across the country, with varying access requirements for customer’s keys that are all kept at Amthal offices. Completing manual audits for keys taken had become increasingly time consuming to ensure awareness of allocations and traceability. “The implementation of Keyzapp’s system has made such a difference. It’s really automated our complete process and has proven to save the engineering team valuable time and resource, which they can dedicate to better serving our customers. It runs itself in the background and if there is an issue, it can be resolved quickly and efficiently.” Control to key access with smart credentials Keyzapp’s simple management solutions are designed using latest technology to decrease downtime and improve work efficiencies. The ability to further add control to key access with smart credentials and audit capability ensures full visibility of keys at any time. Tim Hill, Keyzapp Director added: “What Amthal demonstrates is the importance of attention to key control. We worked with the team to tailor our system around the business requirements for asset management, including allowing 24 / 7 access with no need for dedicated staff issuing keys. “The management side has also been scaled around ensuring instant traceability to ensure growing number of keys held on site are accounted for at all times. It’s great to see it’s made such a positive impact on a leading fire and security specialist, who prides itself on ‘protecting what’s precious,’ which includes its key customer assets!” Traceability and visibility for valuable equipment Our engineers find it simple to use, and we’ve even recorded improved site attendance times" So impressed with Keyzapp, Amthal is now working on a bespoke system to manage the specialist loan equipment being booked in and out of its office stores and warehouse, to reflect the same level of traceability and visibility for valuable equipment. Jamie Allam, Commercial Director Amthal Fire & Security concluded: “Keyzapp had an instant impact on the whole team, with improved time and operational savings. Our engineers find it simple to use, and we’ve even recorded improved site attendance times. Plus the management capability is great from our perspective to help towards the efficient, operational running of our business.” User needs for security safety and convenience Independently owned, Amthal Fire & Security is dedicated to satisfying end user needs for security safety and convenience offering design, installation, service and remote monitoring of advanced electronic fire & security solutions, including intruder, Fire, Access and CCTV systems. Amthal Fire & Security is accredited by the Security Systems and Alarm Inspection Board (SSAIB) United Kingdom Accreditation Services (UKAS) and British Approvals for Fire Equipment (BAFE.)
Mul-T-Lock supplies a high-end jeweller in London with CLIQ® locks in order to help the business manage access to cabinets holding valuable items. Stocking bespoke pieces and precious stones, the jeweller was looking for a high-level security solution that allowed sales personnel access to individual glass cabinets, without the worry that if one of the keys got lost or misplaced that they would have to replace the entire suite. Offering maximum security Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinets, offering maximum security with the added benefit of audit trail capabilities. These capabilities include the ability to schedule individual access permissions for each key, as well as to provide time-limited access. In the case of this particular jewellers, each member of staff was given access to a selection of cabinets at varying times, with individual permissions set by the administrator (those who manage the security system). For example, access could be set for only business hours, meaning that the cabinet could not be accessed at evenings or weekends. Similarly, each time a user opens a lock, it will be recorded in the system, meaning that the administrator can keep an eye on operations electronically. Careful consultation Specialist Mul-T-Lock integrator, Elelock Systems Ltd specified and installed the CLIQ® locks at the jewellers, after weeks of careful consultation with the business owner to better understand the store’s requirements. One of the biggest concerns for this particular jeweller was the threat of compromised security" Chrys Chrysostomou, Managing Director of Elelock said: “One of the biggest concerns for this particular jeweller was the threat of compromised security if cabinet keys were lost. Mul-T-Lock’s CLIQ® technology means you can revoke access in minutes, whereas with a traditional system you would have needed to replace the whole lock – costing time and money.” Hands-on training “With no cabling the system was easy to configure and install, making it suitable for a variety of applications. The store manager also received hands-on training from ourselves and Mul-T-Lock, alongside the jeweller’s head of IT and security representative.” Suresh Peri, Commercial & Technical Manager at Mul-T-Lock added: “Our CLIQ® system is ideal for retail applications where there are a number of members of staff who need access at varying times, or that require individual permissions for access to high security storage rooms, cabinets or drawers. “Being able to revoke access permissions when a member of staff leaves also allows retailers to uphold their security and reduce ongoing maintenance costs.”
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organisation, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analogue and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organisation from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”
Jumbo Ten Brink Food introduced the face server into their store environment in March 2017 after discovering that almost 80% of shoplifting took place via large shopping bags. Since then, Jumbo has installed 80 Panasonic cameras in-store, helping them to win the award. Previously recognised by the National Institute of Standards Technology (NIST) as the most accurate on the market, Panasonic’s face server uses deep learning technology which maximises the performance of the core engine to achieve accurate and reliable recognition. The technology identifies faces that are ordinarily difficult to recognise with conventional techniques, such as those taken from an angle of up to 45 degrees to the left or right or 30 degrees up or down. It also maintains a 90% accuracy rate when detecting faces that are partially hidden by sunglasses or face masks. With this improved accuracy, security protection is enhanced and the system allows matches even when images are 10 years old Enhanced security protection If people are caught stealing, their image remains on the database. The face server provides a real-time processing capacity of up to 20 cameras per server and can execute high-speed searches of up to 30,000 registered reference faces. With this improved accuracy, security protection is enhanced and the system allows matches even when images are 10 years old. “The moment that a known shoplifter attempts to re-enter the store, an internal alarm is triggered, and we can take the best suitable action,” explains Edwin ten Brink, founder of Jumbo Ten Brink Food stores. “Thanks to the Panasonic face matching server, Jumbo has been proclaimed the safest store in the Netherlands." Karen Sangha, Panasonic’s Security Solutions Regional Marketing Manager says, “We are pleased to see that our customers are winning awards as a result of implementing our technology. We firmly believe that our face server is industry-leading and Jumbo Ten Brink Food’s success is testament to that.”
An integrated security system that includes new IP cameras and two-way audio technology has seen the rate of injuries as a result of attacks on Post Office staff decline by 36% in just three years. This follows the deployment of a sophisticated monitoring and intelligent threat detection platform from Morphean, a Video Surveillance-as-a-Service (VSaaS) innovator, which has not only helped to keep staff safe but has also protected ATMs from attack, helping to keep Post Office doors open. Post Office is responsible for the safety and well-being of 14,500 workers in 11,600 branches. The very nature of their combined service offering and the fact they are often located in rural areas, means branches are prime targets for thieves. Threat intelligence Opportunistic attacks on staff and equipment, and the use of expanding gas to break open ATM machines is not uncommon Opportunistic attacks on staff and equipment, and the use of expanding gas to break open ATM machines is not uncommon. In rural communities, attacks on equipment can leave branches out of operation for long periods. In the last year alone, there were 13,437 violent attacks on convenience store workers, 27% of which involved a weapon and 39% led to injury, according to The Association of Convenience Stores (ACS) annual Crime Report. The Post Office security team wanted to build on its existing threat intelligence and response system, Grapevine, with a network of IP cameras and two-way audio into branches. Axis Communications cameras, microphones and speakers, connected to the Morphean Platform and hosted in the cloud, were installed in pilot branches by Kings Secure Technologies. Security automation Now that trial implementations have been completed successfully, the security team plans to expand coverage rapidly. In addition to the cameras, the networked speakers enable control centre staff to speak directly to customers and suspected criminals, alerting them to the fact they are under surveillance. The solution is also optimised to use low bandwidth dataFurther integrations are under way to bring security automation to other branches, such as providing the ability for remote agents to lock on-site safes in the event of an attack. Because of the challenges around connectivity in the areas where the most vulnerable branches are situated, the solution is also optimised to use low bandwidth data and is capable of streaming video over a 3G mobile network. Built-in intelligence The built-in intelligence of the Morphean Platform means staff are able to monitor footage for suspicious behaviour, such as individuals loitering near an ATM, and issue an alert to security teams who can then decide on the appropriate course of action. If it’s someone trying to find their wallet, no action is taken; if a crime is in progress, police will be notified along with video footage. In addition, staff are able to trigger an alert manually using an under-the-counter activation button, which can be investigated immediately by control centre staff at the alarm receiving centre (ARC). “The safety of our staff is our number one priority,” says Physical Security Manager for Post Office, Mark Dinsdale. Make significant differences Footage goes straight to the Morphean cloud, and the platform compresses video and is fully encrypted end-to-end" “We’ll never completely eliminate crime in our branches, but we are also not powerless against it and we are able to make significant differences to the safety of our people, as demonstrated by the new technology we are deploying.” “Post Officers, particularly those in remote areas without access to a nearby police station, value the easy access to help and now report feeling much safer at work,” he concludes. Paul Ottley, Account Director at Kings Secure Technologies, says there are more subtle benefits to the Morphean Platform. “Footage goes straight to the Morphean cloud, and the platform compresses video and is fully encrypted end-to-end. This means that even if criminals attempt to destroy cameras or on-site storage appliances, recordings of any incidents are secured in a manner that is admissible as evidence. This eliminates the challenge of sending out an engineer to collect footage. It’s a simple solution that is flexible and fully compliant with regulations such as the GDPR.”
Round table discussion
The obvious reason to buy security systems is to promote greater security. But in some cases, there are more specific and/or immediate motivators that lead to a security purchase. Everybody wants more security in the abstract, but how willing are we to pay for it? Security is sometimes seen as a “grudge purchase,” competing for tight corporate dollars with other investments that may seem more appealing or urgent. But other times an event occurs that moves security to the top of the list of priorities. We asked this week’s Expert Panel Roundtable: What motivators compel customers to buy more security systems?