Shop security systems
Hanwha Techwin has introduced Wisenet Retail Insight 2.0, a business intelligence application which enables retailers to gain a greater understanding of customer behaviour and buying patterns. Wisenet Retail Insight 2.0 utilises people counting, heat mapping and queue management applications running on board selected Wisenet Q and Wisenet X fixed lens and fisheye cameras to display statistical analytics on a centralised dashboard, along with other practical information such as weather reports....
Hanwha Techwin has introduced a business intelligence application which enables retailers to gain a greater understanding of customer behaviour and buying patterns. Wisenet Retail Insight utilises people counting, heat mapping and queue management applications running on board selected Wisenet Q and Wisenet X fixed lens and fish-eye cameras to display statistical analytics on a centralised dashboard, along with other practical information such as weather reports. Accessed from anywhere on the n...
Deep Sentinel, the only AI-powered security provider with monitoring by live guards, unveiled a new product designed for small-to-medium businesses: Deep Sentinel for Business. Providing after-hours protection against crimes like vandalism and theft, Deep Sentinel for Business features many of the same benefits as Deep Sentinel’s home security product. Weatherproof cameras use AI to detect potential threats, alerting one of the company’s LiveSentinel guards to an...
Vanderbilt is pleased to announce a new partnership with Dutch-based company, Logitime International. Logitime provides a complete and integrated solution for access control, time and attendance, and shop floor data collection. The Vanderbilt partnership centers around the integration of Vanderbilt’s VR40 OSDP Readers with Logitime’s Time and Attendance (T&A), Access Control, and Shop Floor Data Collection software solution. Logitime’s T&A software Logitime solutions...
Milestone Systems’ annual MIPS brings together a rich community of video, security, and technology solution partners focused on advancing innovation. Special guests including Milestone officers, industry leaders, renowned futurists, authors, and a popular TEDx speaker will share their inspirations. Milestone will also showcase three start-ups from its Kickstarter Contest with compelling technologies and businesses that comprehensively address pressing security and societal issues. Milesto...
Advancis Software & Services UK opened a new showroom at Beaufort Court (Suite 32, Admirals Way) Canary Wharf in London. Located in the heart of the financial district the showroom is equipped with a control centre desk as well as four screen setup for an optimal demonstration of the vendor-neutral integration platform WinGuard. In addition, a meeting area is available too. Canary Wharf is one of the main financial centres of the United Kingdom. The location was chosen as it offers easy a...
All retail outlets have doors off their shop floor where the public should not go. Yet managing keys creates a distracting staff workload. A bulky mechanical PIN lock ruins the aesthetics of the shop. In a small retail space, electronic access control could be overkill. Now, the Code Handle battery-operated digital lock secures the door with a slim-line handle. Code Handle digital lock Shop owners can ensure thieves won’t be tempted to enter a room where valuable stock is held with only a simple door lock on the handle. Yet with Code Handle, shop owners can install an attractive, secure product that helps keep thieves out. Code Handle is a locking handle with a built-in PIN keypad that adds reliable electronic security to any interior door Code Handle is a locking handle with a built-in PIN keypad. It adds reliable electronic security to almost any interior door, with no unsightly push-button unit. To lock a door facing a public space, Code Handle does it subtly, simply and with no hassle. Automatic locking solution Code Handle is easy for shop staff to operate, they can set a private Master Code and issue up to 9 different user PINs (4–6 digits). Employees and authorised visitors such as cleaners press their code on the handle’s keypad and the door unlocks. Close the door and the Code Handle locks automatically. When an employee moves on, shop owners can cancel their PIN in seconds without removing the handle and issue a different one. If there is an access control or alarm system protecting the main entrance, a Code Handle works neatly alongside it without complicated connections or additional cabling. Door handles ASSA ABLOY’s advanced industrial design has created a Code Handle that is slim, sleek and attractive. It looks just like any stylish door handle: so doesn’t stand out when customer walk by. ASSA ABLOY’s advanced industrial design has created a Code Handle that is slim, sleek and attractive Installation is easy, with no wiring or specialist tools. Two screws attach Code Handle to almost any interior door up to 80mm thick, in left- or right-hand versions. Owners don’t even need to change the existing door cylinder. Two standard CR2 batteries slot inside and typically last for 30,000 lock/unlock cycles before replacement. An LED indicator tells you when. Fire and safety certified Code Handle is tested for at least 100,000 operations throughout its life, as well as fire certified (EN 1363). Once installed, it allows free and easy exit from the inside. Automated locking means users don’t even lock up behind. To keep a door unlocked, after entering the PIN, temporarily hold Code Handle down for 5 seconds. Owners can disable the auto-locking feature, if they choose. Like every Code handle function, it’s user-friendly and secure. Whether one owns, manages or offers security services to a shop, outlet store, petrol station or car dealership, Code Handle is a convenient, low-cost security solution. It locks stock rooms, staff toilets and offices facing onto any space where the public is free to roam.
The Palms Shopping Mall (Lekki Shoprite) is a very famous shopping center located in the downtown area of Lagos’s Victoria Island in Nigeria. This large shopping and entertainment hub hosts hundreds of shops, and regularly attracts thousands of people. Naturally, such a busy area for shopping, commerce, and congregating, in a high-density city with tremendous amounts of foot-traffic, requires serious security at all times. The previous system was aging and in need of improvement. Hence, local systems integrator Totalnet Technologies Services Limited was asked to map out the specifications, and design an advanced system for the mall. They chose Hikvision’s CCTV surveillance products for a unified solution and to improve the overall quality of the previous one. The cameras installed included several of Hikvision’s advanced models designed for more than just retail security – they come equipped with smart features that offer insights into business and management data to add value to the safety they offer. IP cameras for public places Hikvision’s product was an ideal choice for the project after comparing products by different manufacturers" Hikvision provided 50 smart IP cameras for the security in public places. But that is only the beginning – Hikvision also provided an ANPR solution for the entrances puand exits, people counting technology for the main entrance, access control devices, and even more. This solution has helped secure the shopping center, decreasing the theft incidents and increasing the business operation efficiency. “Hikvision’s product was an ideal choice for the project after comparing different products by different manufacturers. They are wholly reliable with 99.99% uptime which makes our service reliable and our customers happy.” Kolade Kayode - C.R.O. Totalnet Technologies Services Limited. Hikvision’s 3 MP Smart IP Vandal-proof Bullet Camera from its Ultra Series (model no. DS-2CD4635F-IZ), was chosen for outdoor settings. With its vandal-proof and weatherproof ratings, and excellent 3 Megapixel imaging day and night, it was the ideal choice Motorised lens with smart focus With its vandal-proof and weatherproof ratings, and excellent 3 Megapixel imaging day and night, it was the ideal choice. In addition to its performance and durable housing, the camera also features on-board recording in case the network fails, with support for 128 GB of SD card storage. The 2 MP Low-Light Smart Camera (model no. DS-2CD4126FWD-IZS), also part of Hikvision’s Ultra Series, features a smaller dome housing for inconspicuous indoor use. This small-but-powerful unit is ready to capture critical imaging and render clear, sharp details for security staff and law enforcement when it’s needed most. Future plans to upgrade and expand the system include introducing Artificial Intelligence for advanced functionality A 2 MP Low-Light Smart Camera in bullet housing (model no. DS-2CD4A26FWD-IZS) was chosen for capturing images and video on the main roadways. Its 1/1.8” Progressive Scan CMOS sensor, full HD 1080p video rendering, and 50-meter IR range made it a trustworthy component in this critical region. Beyond its high-performance imaging technologies, this camera also features IP67 weather protection, a motorised lens with smart focus. Speed limit detection system Last but not least, Hikvision’s Dual-Lens People Counting Camera (model no. iDS-2CD6810F/C) is the go-to choice for people counting, and the Shoprite shopping center is making good use of it – as are scores of businesses around the world. Supporting real-time people entering, exiting, and passing by data, as well as statistical traffic reports based on configurable time intervals (day/week/month/year), this camera brings a new level of intelligence to decision-makers in consumer businesses. Smart and powerful, this people-counting unit stores data in its flash memory, while the smart codec, high-bandwidth efficiency, low time delay, and optimised bit rate make it a camera that cannot be overlooked for an installation like this one. The security system is being operated 24 hours a day. Future plans to upgrade and expand the system include introducing Artificial Intelligence for advanced, automated security functionality, as well as a speed limit detection system for the transportation and parking areas.
ThreatScan® allows bomb technicians to perform rapid and accurate threat assessment in a wide range of operational scenarios. Each system consists of a portable X-ray generator, a detection panel and an operator’s workstation running the Company’s market-leading image processing software, together with a customer-specific range of ancillary equipment. ThreatScan® is lightweight, incredibly thin, has a large imaging area of 600 x 460mm, enabling bags and packages to be scanned in one scan. This system can penetrate up to 34mm steel at 120kV while producing high quality, sub-millimetre resolution images. ThreatScan® can be used to inspect suspect bags and packages in mass transit areas, such as rail and bus stations, shopping malls, airports, stadia, and sports arenas as well as, general security inspection by first responders such as Police, Military and Private and Government Security agencies. 3DX-RAY LTD, Sales and Marketing Director, Vincent Deery said: “We are delighted with this contract as it was from a customer with such exacting standards." "We were also in direct competition with many other major manufacturers, and we won.”, he adds. 3DX-Ray will be present at the 21st edition of Milipol in Paris on the 19-22 November at stand 5D122 in the UK Pavilion.
What could real-time access control do for your building security? In an instant, upgrading to real-time control boosts the intelligence of an access system, relaying live event reports and enabling you to change the security status of any door or user at any time. Real-time access control with wireless online locking provides options that do not exist with offline systems. With real-time functionality, facility managers get audit trails and change access rights for any door, user or credential instantly. You can lock or unlock any door remotely from the central admin software — which means no walking to the door in person and no delays when you need to take action at short notice. In schools, real-time wireless online access control enables security managers to remotely lock and open doors in any emergency, or whenever they choose. In hospitals equipped with real-time access control, staff see immediately who had access to drug stores or valuable equipment. Many more building types already benefit from real-time access control. Alerts are monitored in real-time, so you track and prevent any attempted unauthorised access Access anytime, anywhere Real-time access control relies on a network of communications hubs. These operate as a bridge between admin system software and access control door devices. In a SMARTair® Pro Wireless Online system, one communications hub links up to 30 wireless locking devices to the central system. Information is exchanged via an existing or new TCP/IP network, protected with AES-128 and SSL encryption. You can pass updates or read the event logs of any battery-powered SMARTair® escutcheon, knob cylinder, lock or wall reader anytime you choose. With real-time access control from SMARTair®, you can view the status of every door in your building at a glance. Alerts are monitored in real-time, so you track and prevent any attempted unauthorised access before it even happens. A real-time SMARTair® system alerts a facility manager in cases of intrusion, doors left open, low battery status, denied access or attempted use of any cancelled card or mobile credential.To amend door or time validity of any user credential takes a couple of clicks in SMARTair® admin software which you can access anytime and from anywhere. Plus SMARTair® gives you the option to combine wireless online and offline doors in the same system. You can fine-tune where you deploy real-time access control in different areas of your premises. Benefits for schools In an emergency, the school can remotely lock and open doors in real time via the admin softwareReal-time access control can impact your security and access management no matter what size or type your premises. At Westbridge Special Residential School, SMARTair® Wireless Online management proved a simple electronic solution for greater control and school security. Each staff member carries one RFID credential card programmed with access rights personalized to their role. In an emergency, the school can remotely lock and open doors in real time via the admin software.In Denmark, Vejle Friskole’s mechanical keys have been replaced by a SMARTair® online access control system. Over 80 doors and cabinets around the school are locked with SMARTair® wireless devices. Using the intuitive SMARTair® software, managers always have an overview of who has been at the school, and when. Audit trails are generated and monitored in real time using the SMARTair® system.
Today’s shoppers have less time than ever to get their grocery shopping done, and they expect a fast and easy purchasing experience. How does one keep waiting times to a minimum, and react quickly to growing checkout lines? Intelligent queue detection technology could be the answer. Waiting to pay is a huge problem for retailers and shoppers alike. Customers who find themselves in a seemingly endless line may grow intensely frustrated, to the point that they abandon the store. Queue detection technology Queue detection technology uses cameras to count the number of people in a line In fact, a recent study from Forrester Research and Digimarc stated that long lines are one of the main reasons for shopping abandonment. To avoid wasting time, more than half of shoppers will spend less money in a store, or even walk away entirely. To tackle this problem, many forward-thinking retailers are using queue detection technology to keep track of lines in real time during the checkout process. Queue detection technology uses cameras to count the number of people in a line, to a predetermined threshold. Once the threshold of customers has been reached, and if more customers are continuing to wait, the system alerts store management to open new checkouts. Key investment opportunity Given the importance that customers place on a fast checkout process, reducing wait times is a key investment opportunity. Retailers that boost checkout efficiency can not only please their existing customers, but also entice new customers who may have avoided shopping there previously. Customers may also spend more money if checkout is faster. In a study by Oracle, 94% of respondents stated that they buy food and beverages at sporting events – and 58% of these respondents said they would spend even more money if they didn’t have to wait in lines. What’s more, over time, queue detection technology can enable managers to improve the operational efficiency of a store. Armed with new insight into the typical throughput of customers at different times, managers can scale staffing levels up and down accordingly. High definition cameras Hikvision’s queue detection technology is purpose-built to offer cutting-edge flow analysis to retail outlets Hikvision’s queue detection technology is purpose-built to offer cutting-edge flow analysis to retail outlets, including supermarkets, exhibition halls, chain stores and any situation where waiting to pay is required. Embedded into our high definition cameras, and powered by Deep Learning algorithms, this easy-to-use technology is highly accurate at counting people, and can even recognise different individuals and their specific dwell time. Store management can set thresholds for the maximum number of people in an area – be it the checkout, or elsewhere – as well as for the longest stay duration of a single person. Once a threshold is exceeded, the system will immediately alert managers so they can take appropriate action.
As one recent market report highlights, more and more organisations are switching to wireless access control to secure premises. Their motivations are well rehearsed. Wireless devices offer greater flexibility without sacrificing security. With integrated RFID readers, they are easy to retrofit to existing doors and buildings, giving security managers much more control over a site. And because they are battery powered and use almost no electricity when idle, wireless access control helps companies reduce energy bills. But choosing to cut the cables is only the first of many welcome choices when you switch to wireless. Wireless access control solutions Electromechanical CLIQ and fully electronic eCLIQ cylinders are available for doors, cabinets, lifts, alarm boxes, and entrance gatesWireless access control — including Aperio, SMARTair and CLIQ wireless locking from ASSA ABLOY — gives you the widest possible choice of credentials. You don’t even need to abandon physical keys. In ASSA ABLOY’s CLIQ key-based access control system, programmable keys with batteries power the cylinder or padlock via an encrypted interface. Electromechanical CLIQ and fully electronic eCLIQ cylinders are available for doors, cabinets, lifts, alarm boxes, machines and entrance gates. Users reprogram or revalidate their key access rights at wall devices, with portable programming devices or making a Bluetooth connection between the key and the CLIQ Connect mobile phone app. Compatible with RFID proximity protocols Card-based access control leaves your credential options wide open. Both Aperio wireless locking devices for upgrading access control systems and SMARTair access control systems are compatible with all leading RFID proximity protocols, including MIFARE, DESFire and iCLASS. Users can pick from standard smart-cards, tags, bracelets and other convenient formats, tailored to the site. Wireless escutcheons come with optional PINpads, for doors where multi-factor authentication is needed for upgraded security. In addition, a SMARTair system offers mobile-ready access. With SMARTair, administrators can open electronic door locks remotely. At the user end, the Openow app stores validated virtual keys on a smartphone, so there’s no need for anyone to visit a security office to physically collect or update a credential. SMARTair virtual keys can be sent or revoked over the air — for maximum, time-saving flexibility. Users just tap the SMARTair lock to open up via Bluetooth. Protection for various sectors ASSA ABLOY wireless access control protects single-unit shops and whole shopping mallsWhatever size your premises, and no matter what work you do, a wireless access control system fits. In the healthcare sector, our card-based access systems manage huge hospitals and small doctors’ surgeries — where optional anti-bacterial coatings preserve hygienic environments. ASSA ABLOY wireless access control protects single-unit shops and whole shopping malls; care homes and corporate headquarters. From Helen Oy power stations in Helsinki to ULab, Alicante’s newest co-working space, wireless is the right solution. Key-based access system CLIQ, for example, caters to complex, multi-location businesses with thousands of locks securing hundreds of employees, plus contractors who need access round the clock. Many utilities operate remote sites, miles from reliable mains electricity, and often at the mercy of extreme weather. None of these challenges stops CLIQ cylinders and padlocks delivering the trusted security critical infrastructure demands. CLIQ is not just for the giants. One user-friendly extension of the technology, CLIQ Go enables small business owners to manage an access system from a mobile app. A few taps on the screen is all it takes to cancel, issue or change the door permissions for an employee’s CLIQ key. Software accessibility via PC or smartphone Aperio devices integrate online or offline (or both) with access systems from over 100 different manufacturersWireless access control does not restrict your system management workflows. The backbone of every ASSA ABLOY wireless access system is intuitive software which makes it easy for facility managers to control, identify and update exactly who can open every door. For all ASSA ABLOY wireless access ecosystems, a user-friendly software interface is accessible from almost any standard PC, tablet or smartphone. It gives facility managers an instant overview of their site’s security status from anywhere. With Aperio wireless locks, you manage the new doors from the same interface as your existing access control system. Aperio devices integrate online or offline (or both) with access systems from over 100 different manufacturers. System administrators see only one, familiar admin interface. SMARTair offers a menu of management options from standalone operation through offline and Update on Card control to real-time control via SMARTair Wireless Online functionality. With wireless, the choice is yours.
It amazes me how in a few short years security systems have gone from simple, dumb cameras witnessing events to intelligent eyes, ears, speech and touch solutions that boost situational awareness far beyond human capabilities. It seems the only senses missing from the equation now are smell and taste. And who knows, someone might be working on those in a lab somewhere right now. But what’s really fascinating to me is how the Internet of Things (IoT) has opened a world of possibilities for transforming security technology into something new yet again. With IoT we’re able to push and pull nuggets of intelligence from sources we never considered before: environmental sensors, pressure plates, door lock timers and much more. It’s helped us break through the constraining mindset that security systems are strictly single-purpose. With interconnectivity at the core, we’re starting to imagine myriad ways to apply these tools to challenges outside the realm of security. Here are just a few examples. Flood management assistance Network camera adds another dimension and timeliness to flood management by helping responders investigate remotely As recent hurricanes and floods have shown, water damage can be devastating to a community. That’s why some municipalities are using their city surveillance cameras in conjunction with water sensor to proactively address the problem. Water sensors collect data from multiple sources such as rain gutters, sewer systems and pump stations, in order to monitor fluctuations in water levels and water quality. If an alert triggers, having a network camera in proximity to visually verify the situation helps responders determine the best course of action. For instance, if multiple water detection sensors trigger alerts simultaneously or sequentially over a large area it’s probably due to natural runoff from recent rainfall. But without eyes on the scene, how can you be sure? Network camera adds another dimension and timeliness to flood management by helping responders investigate and identify the cause of a trigger remotely. It might be a fire hydrant spewing water, a water main break or even a chemical spill. With video streaming live to the command center, staff can remotely inspect the area, determine the cause of the trigger and decide whether remediation is required, thus avoiding the expense of dispatching an investigative crew to a non-event. Some municipalities are using their city surveillance cameras in conjunction with water sensor to proactively address the problem Environmental control assistance Data centers house the lifeblood of a business so it’s no wonder why companies work hard to protect them. We’re all familiar with the integration of network cameras with access control systems to visually verify who is actually using the credentials. Network camera adds another dimension and timeliness to flood management by helping responders investigate and identify the cause of a trigger remotely But there’s another aspect to protecting data centers and that’s environment control. Data centers need to maintain optimum humidity and temperature for the racks of electronics. When environmental sensors in the facility detect out-of-norm ranges technicians can remotely command a network camera to zoom in on the gauges and help them determine whether remediation might be necessary. Coupling network cameras with other sensors in the data center can provide visual confirmation of other conditions as well. For instance, every time a data rack door-open-close sensor detects an event it can trigger the camera to pan to the location and stream video to security. Some data centers employ weight sensors at the doorway to weigh personnel and equipment as they enter the room and when they exit to ensure no additional hardware is being taken out of the facility or left inside without permission. Any discrepancy would trigger the camera to zoom in for a close-up of the individual’s face and send a visual alert and ID information to security. Roadway management and parking assistance Network cameras have long played a part in city-wide traffic management. Adding video analytics and integration with network sensors, makes those cameras that much smarter and versatile. They can detect cars driving in bike lanes or driving in the wrong direction and capture license plates of offenders. Their ability to detect anomalous traffic flow patterns can be integrated with car counting sensors, networked electronic road signs and traffic light systems to automatically redirect vehicles to alternate routes. They make great, intelligent parking lot attendants, too. Working in conjunction with weight sensors network cameras can count vehicles coming into and leaving a lot or garage and verify when the facility has reached capacity. License plate recognition and video analytics can be used to ascertain that a vehicle entering a reserved parking space doesn’t match the credentials and vehicle attributes in the database. With the addition of noise sensors and audio analytics, network cameras can improve roadway and parking facility safety by detecting and identifying specific sounds – breaking glass, car alarms, gun shots, and aggressive speech – and triggering a visual alert to first responders. Network cameras can improve roadway and parking facility safety by detecting and identifying specific sounds and triggering a visual alert to first responders Shopper experience assistance In the early days of online shopping, e-tailers designed their sites to replicate the in-store customer experience. In an ironic turn of events, today brick-and-mortar stores are trying to mirror the online shopping experience. To do so, they’re turning their security systems into adjunct sales assistance. With network video and audio system automation they can recognise and acknowledge loyal customers with personal greetings. Retailers are applying people counting video analytics to checkout activity to create rules-based consistency in customer service With heatmapping analytics they can measure how much time a customer spends in a specific department or observe how they walk through the aisles of the store. They can track shopping behaviors such as items looked at that made it into the cart or didn’t, or whether a customer actually checked out or left the merchandise behind. By capturing these shopping patterns and trends retailers can shape a more positive, more profitable customer shopping experience. For instance, integrating video analytics with point of sale systems and RFID sensors on merchandise tags can result in timely alerts to sales associates to recommend additional merchandise. This is a case of emulating how e-tailers let the customer know that other customers who bought X often also purchased items Y and Z. Or to avoid disappointing customers due to stock outages, retailers are linking weight sensors and video analytics to make sure their shelves are well-stocked and if not, quickly alert associates to what items need to be restocked. Capturing business intelligence Retailers are also using video cameras to monitor checkout queues and trigger automated announcements over the public-address system, closed system such as smartphones or other wireless communications devices that checkers are needed rather wait for a person to call for backup. IoT laid the groundwork for network security solutions to seamlessly integrate with other IP-based technologies, sensors and programs They’re applying people counting video analytics to checkout activity to create rules-based consistency in customer service. While retailers will always use their surveillance camera for loss prevention, they’re finding that integrating traditional technology in new ways can yield even bigger returns. Linking network video surveillance, video analytics, network communications system and sensors with point-of-sale systems and customer loyalty databases, retailers are capturing the business intelligence they need to get back in the game and make brick-and-mortar a greater overall experience than online shopping. A natural cross-over technology This trend towards integration has forever changed how organisations view their investment in security technology. The intelligence and versatility of a tool that can see, verify and analyse what’s happening in real-time is spurring users to tap its cross-over potential for a host of other tasks that could benefit from more astute situational awareness – everything from manufacturing and equipment maintenance to logistics, inventory control and beyond. IoT laid the groundwork for network security solutions to seamlessly integrate with other IP-based technologies, sensors and programs. How we capitalise on that connection is only limited by our imagination.
Small business owners work hard. They are often the first ones there in the morning and the last to leave at night. Even then, they likely bring their work home with them. During that time, everything they do is aimed at making their business as successful as possible. Because of this, many business owners don’t take vacations, and if they do, they spend a lot of time worrying about their business while they’re away. In both cases, the potential for burnout is tremendously high. The primary concern for these individuals is loss, whether from theft, waste, vandalism or other causes. Depending on the degree of the loss, it can have a devastating effect on small business. Therefore, professional security solutions must be top of mind for these businesses. Small business owners can take advantage of advanced technology that can help them work smarter, not harder Video surveillance for small businesses One technology that can address loss, the feeling of helplessness that comes from not being on site and more is video surveillance. Sadly, it’s not always on the radar for small business owners, many of whom think video surveillance is very expensive and out of reach. But that couldn’t be farther from the truth. There are high-quality, relatively inexpensive solutions that don’t require much, if any, configuration, allowing an installer to place cameras, run cable, plug cameras into the recorder and use software to get end users up to speed on remote access. Best of all, almost all of these solutions come with a mobile app or other means of accessing video—both live and recorded—remotely from a smartphone or tablet. In a world where our phones have become our lifeline to a lot of information, including email, banking, inventory management and more, a security system simply has to provide this type of access. Given the availability of cost-effective video surveillance solutions and their ease of use, small business owners can take advantage of advanced technology that can help them work smarter, not harder in a few key areas. Video surveillance solutions come with a mobile app for accessing video remotely from a smartphone or tablet Efficient incident monitoring Having a high-quality video surveillance system with proper coverage means that any time an incident or loss occurs, a small business owner can go back and find it on the video and identify exactly what happened. For example, if something goes missing from a retail store, reviewing the video will reveal exactly what happened, when it happened, how it happened and—depending on lighting, camera resolution and field of view—possibly who took it. Video systems can also be valuable from a liability perspective. Slip-and-fall claims are not uncommon, but in many cases they turn out to be false. Thankfully, cameras can provide video that will support or refute a claim. Without video, such incidents could be costly for small businesses. A simple review of recorded videos will solve any mystery and eliminate the potential for a long argument with no evidence Video recording for incident verification Another example would be a customer who claims they were shorted on the change they received from a cashier. Rather than taking the time to count the money in the drawer and reconcile that with receipts, a small business owner could simply review video from a camera placed above the point of sale to determine if the customer’s claim is correct or if they may have been mistaken. This feature can also help alleviate or avoid a potentially awkward or difficult situation when there’s a difference of opinion with a supplier. Say for instance a delivery driver claims he or she brought three cases of product to the back door, but there are only two cases in the stockroom. A simple review of the video that’s been recorded will solve the mystery once and for all and eliminate the potential for a long, drawn-out argument with no evidence one way or the other. Smartphones for remote monitoring It’s natural for small business owners to feel stressed when they’re not at their physical location. After all, they’re the ones who have invested in the business and are responsible for making sure it runs smoothly and profitably from day to day. For small business owners with surveillance systems, vacations can become not only a reality but also the relaxing time they are supposed to be. For small business owners with surveillance systems, vacations can become not only a reality but also the relaxing time Rather than sitting on a beach and worrying about whether the store opened on time or if employees are doing what they’re supposed to be doing, an owner can pull out his or her smartphone, log in to remotely to the video system and know for sure. That peace of mind is invaluable for small business owners. This is also helpful for business owners with multiple locations. Because no one can be in two—or more—places at once, a video surveillance system can provide eyes and in some cases ears at a location, which can be accessed at the click of a button. Video surveillance for training For a small business, it’s imperative that employees follow established policies and that staffing levels are maintained at the most efficient level possible. These are two other areas where video surveillance can help. If a small business owner sees that something isn’t being done properly, whether by a single employee or if the problem is more widespread, he or she can use video for training purposes. They can sit down with the employee or employees to review the video and explain the proper policies and procedures. Conversely, video can be used to demonstrate proper techniques or even to recognise employees for a job well done. From a staffing standpoint, reviewing video could reveal unexpectedly busy or down times Maintaining staffing levels From a staffing standpoint, reviewing video could reveal unexpectedly busy or down times. A business owner can review video from 3 p.m. on a Saturday to see how many customers are in a location and determine the ratio of employees to customers. Looking at a variety of times over a period of weeks or months could help determine optimal staffing levels, which may lead to the decision to increase staffing on Saturday afternoons when a store is busy. This will help improve customer experience and potentially increase sales. Motion detection for accurate access control Cameras can be deployed with motion-detection sensors to alert business owners when someone enters a certain area, whether during or after business hours. In many cases, detected motion can trigger an alert and/or a video clip to be sent to the business owner’s smartphone so they can review and verify whether something is out of the ordinary. These deployments could be set up to monitor a variety of locations, such as an office, safe, doors and other sensitive areas at all times or just during specific hours. If motion is detected during off hours, the business owner can view video and alert police that an unauthorised individual is at their business. Surveillance videos can be used to demonstrate proper techniques or even to recognise employees for a job well done Cybersecure video surveillance systems From a cybersecurity perspective, manufacturers are constantly releasing firmware updates to protect cameras from malware and/or unauthorised intrusion. Once someone has accessed any device, all systems and devices connected to the same network become vulnerable. Updating these devices tends to be an afterthought for small business owners, who may either forget or simply not have the time to do it. So it should come as no surprise that these important updates often go uninstalled. Today’s advanced video systems overcome this obstacle with easy updating, which can be performed by small business owners or installers to ensure constant protection. Other systems are available with auto-updating capabilities, which remove the onus from small business owners completely. Today’s advanced video systems overcome cyberthreats with easy updating Cost-effective surveillance solutions These are just a few of the many benefits video surveillance systems offer small business owners. What’s important to note is that for each to be successful requires having to have the right camera for the right environment. For instance, a camera positioned at the back door of a business has to have wide dynamic range to deal with changing light levels throughout the day. A camera used to monitor transactions must offer high enough resolution to identify bill denominations. Today’s solutions are cost-effective, easy to use and offer the flexibility to monitor operations from anywhere at any time – giving small business owners the power to work smarter, not harder to grow their bottom line.
In 2017 we saw a lot of new construction projects, and many existing buildings upgraded their security systems to include high-resolution cameras and better-quality recording systems. Because the economy is stronger, many businesses and municipalities increased their security budgets for large-scale and public projects due to terrorism threats in public places. Smart cities became more popular One of the bigger trends we saw in 2017 is the growing popularity of smart cities and the adoption of public safety systems in both North American and Europe. This includes many cities creating wireless network infrastructure for public WiFi connectivity and for their surveillance network. Oftentimes smart cities develop because of an initial safe city initiative and then cities start to leverage the same infrastructure for more applications. Impact of terrorism Unfortunately, we saw a growth in terrorism attacks in 2017 in Europe and the United States. This has had a significant impact on security in public spaces where large groups of people congregate for entertainment, shopping and sporting events, all of which are now potential targets. We started to see cities install bollards on streets to prevent trucks from driving up on people on sidewalks and video surveillance systems so that police can monitor public spaces in real time. An example was the SuperBowl LIVE venue in Houston, which held several large outdoor events. To help monitor these events the city deployed a mmWave wireless network system for the surveillance cameras which were installed to monitor this area. Cybersecurity a growing concern In addition to terrorism threats, cybersecurity has become a growing concern and focus. More and more manufacturers, including Siklu, have begun to develop secure systems that are extremely difficult for hackers to gain access to because an encrypted network is no longer enough. The devices on the network also have to be secure. There is a growing shift towards younger generations wanting to live in the city where they have access to public transportation, restaurants and entertainment Looking ahead to 2018, the security market should expect to see continued growth in the use of video analytics for proactive surveillance purposes and more technology that leverages the intelligence of this data. Also, there is a growing shift towards younger generations wanting to live in the city where they have access to public transportation, restaurants and entertainment. They also expect to live in a safer environment and this is where the smart city approach comes into play with the introduction of WiFi in parks and public spaces, along with surveillance systems. These two solutions and services can now sit on the same network, thanks to better connectivity options and interference free solutions, such as mmWave wireless radios. Embracing new technology Next year the winners will be those who embrace new technology and do not solely focus on security. It’s important to embrace other IoT devices and recognise that video as a service is growing in demand. Cloud-based solutions are also growing for both video storage and monitoring management systems. The losers will be those who are not willing to embrace new technology, those who offer poor service and those who don’t expand their business to include professional services. Siklu success Siklu’s security business has doubled year over year, and there are now more than 100 cities globally with a Siklu radio deployed. This is because there is an increasing acceptance of our mmWave wireless technology and people are starting to recognise the benefits our systems provide when compared with installing new fiber or a traditional WiFi system. We recently introduced a new point-to-multipoint solution called MultiHaul™, which utilises immune narrow beams within a point-to-multipoint network topology and enables interference free connectivity and complete security. The solution’s 90-degree scanning antenna auto-aligns multiple terminal units from a single base unit, serving multiple locations while reducing installation times to minutes instead of hours by a single person and the total cost of ownership for end users.
A new crime wave is hitting automated teller machines (ATMs); the common banking appliances are being rigged to spit out their entire cash supplies into a criminal’s waiting hands. The crime is called “ATM jackpotting” and has targeted banking machines located in grocery shops, pharmacies and other locations in Taiwan, Europe, Latin America and, in the last several months, the United States. Rough estimates place the total amount of global losses at up to $60 million. What is jackpotting? ATM jackpotting is a combination of a physical crime and a cyberattack. Typically, a criminal with a fake ID enters a grocery shop or pharmacy posing as an ATM technician, then uses a crowbar to open the top of the ATM – the “top hat” – to gain access to the personal computer that operates the machine. If a legitimate customer approaches the machine in the meantime, it can operate as usual until activated otherwise by the malware Once he or she has access to the PC, they remove the hard drive, disable any anti-virus software, install a malware program, replace the hard drive and then reboot the computer. The whole operation takes about 30 seconds. The malware then enables the thief to remotely control the ATM and direct it to dispense all its cash on command. An accomplice – the “mule” – later approaches the ATM to collect the bounty, as the “technician” remotely directs the machine to dispense all its cash. If a legitimate customer approaches the machine in the meantime, it can operate as usual until activated otherwise by the malware. ATMs in supermarkets and pharmacies tend to be targeted because they may not be as well-protected, and store personnel likely would not know who is authorised to work on the ATM. In contrast, anyone approaching an ATM at a bank location would be more likely to be challenged. Emergence of criminal activity The crime first emerged in the United States several months ago, and the U.S. Secret Service, financial institutions and ATM manufacturers have been scrambling to find a solution. Older ATMs are particularly vulnerable. In some cases, financial institutions have not embraced the highest levels of security offered by ATM manufacturers because of costs, and because previously the crime was not common in the U.S. One estimate is that losses north of $10 million have occurred in the U.S. just in the last couple of months. “There are solutions, and then there are ways to get around the solutions,” says Samir Agarwal, Accelerite’s general manager for security. Hackers remove the hard drive, disable any anti-virus software, install a malware program, replace the hard drive and then reboot the computer ATM protection technology Accelerite is a California-based software company that focuses on the digital enterprise, including hybrid cloud infrastructure, endpoint security, Big Data analytics, and the Internet of Things. Accelerite’s solution to the ATM jackpotting problem is built on the company’s Sentient security framework. Accelerite’s approach to ATM jackpotting is to immediately stop the dispensing of cash when any sign of trouble is detected. The system can track alarms, such as when a “top hat” is opened, when a hard disk is removed, if the antivirus software has been tampered with, and so on. The system can send a notification within 20 seconds that the ATM is being hacked and then automatically shut down the machine. If the bad guy reboots the machine, the system can confirm there was a previous alert and shut it down over and over. “We create multiple lines of defense,” says Agarwal. “The criminal would decide it’s not worth his while and walk away.” The consequences of jackpotting impact every level of the industry, including ATM manufacturers and financial institutions Origins of ATM jackpotting ATM jackpotting originated back in 2010 when Barnaby Jack, a New Zealand hacker and computer expert, demonstrated how he could exploit two ATMs and make them dispense cash on the stage at the Black Hat computer security conference in Las Vegas. Since then, malware has been created and made available on the “Dark Web” that can instruct an ATM to dispense all its cash on demand. Previously ATM jackpotting attacks have focused on more cost-conscious global markets and those likely to use older-model ATMs with fewer security features. Strong U.S. law enforcement also likely prevented criminals from taking the risk – until now. Attacks in the United States have raised awareness. “There is more cognisance of the possibility of bad things happening,” says Agarwal. “This came out of nowhere and had not happened in the past in the United States. This crime is unlike what you hear about hacks or when data is stolen – there’s just money being stolen.” Best practices to prevent an attack However, the consequences impact every level of the industry, including ATM manufacturers and financial institutions. Also, the supermarket and grocery shops that are targeted face additional security challenges, and even consumers could lose confidence in ATMs if they think their personal information could be at risk. There are best practices that can also prevent an attack. For example, an ATM computer could have a “white list” of approved applications and not allow anything to be installed that is not on the list; for instance, no malware. Another approach is to encrypt the disk drive so that a key or certificate is needed in order to install new software. Agarwal notes that solving the challenge of ATM jackpotting illustrates the need to combine both physical and cybersecurity approaches to protect modern companies. “It’s the reality as we move into a more digital world,” he says. “Physical security at that level will be difficult to protect, and you will be depending more on cyber solutions. It’s the direction the world is moving into.”
The Middle East security market provides a healthy opportunity for manufacturers who can capitalise on the region’s key verticals. Intersec’s 20th edition show focused more on solutions than on products, including solutions for the growing retail sector and an infrastructure market requiring ruggedised equipment to stand up to harsh environments. Intersec hosted security, safety and fire protection exhibitors from over fifty countries at Dubai’s spacious International Convention and Exhibition Centre on 21st - 23rd January. For the security market, the show was an opportunity to demonstrate how the industry’s latest technologies can benefit end-users in the UAE and globally. While the show hosted many impressively-sized stands from key security players, these tended to reflect the ongoing shift from a product-centric market to a focus on customer problems and solutions. Rather than filling the floorspace with an abundance of products, many brands chose to showcase how their flagship solutions could function in real-world applications. Retail surveillance delivers ROI Numerous companies opted to highlight their retail solutions – a key vertical for Dubai, which is known for its elaborate city shopping hubs. The Axis Communications stand allowed visitors to experience its network video offerings for the retail sector, including integrations with Electronic Article Surveillance (EAS) and Point of Sale (POS) technologies. Solutions on show reflected how security systems are increasingly expected to provide a tangible return on investment: With options for queue management and people counting, Axis video technology can be used to provide business intelligence and improve the customer experience, as well as enhancing safety. IP video manufacturer Vivotek also showcased its latest retail offering, including fisheye cameras with built-in crowd detection and heatmap technology, which can help retail managers analyse customer traffic patterns and highly frequented areas. The panoramic nature of Vivotek’s IP cameras makes them ideal for collecting comprehensive data from retail stores. MOBOTIX CEO Thomas Lausten demonstrates how the company’s dual modular camera delivers high-quality images in extreme weather conditions IP video in extreme conditions The MOBOTIX stand was also less product-driven than at past shows. Instead, the focus was on how the manufacturer combines intelligent IoT technology and robust materials to address real end-user needs. CEO Thomas Lausten, who joined the company in June 2017, was on-hand to demonstrate how the company’s dual modular camera continues to deliver high-quality images in extreme weather conditions including ice, rain and sand. Rugged solutions were a big theme across the show floor. This is unsurprising given Intersec’s location in Dubai – the Middle East provides ample opportunity for the security market to capitalise on large outdoor projects, including the oil and gas industry. Video surveillance manufacturer Videotec showcased its latest HD PTZ cameras built to withstand harsh outdoor environments. The stand hosted an immersive ‘Experience Centre’, where the company’s flagship PTZ cameras moved in sync to a rolling video, demonstrating their use in vertical markets including oil and gas, marine surveillance, and critical infrastructure. Video surveillance manufacturer Videotec showcased its latest HD PTZ cameras built to withstand harsh outdoor environments MENA security market requirements Storage provider Promise Technology showcased its latest portfolio of surveillance solutions, including a cloud-based infrastructure optimised for growing IP video requirements. The manufacturer also introduced its new Vess A700 network video recorder series. This latest NVR offering specifically targets medium- to large-scale applications such as banking and industry. Such a solution is ideal for the growing Dubai market, where strict legislation requires a video retention time of 180 days. Intersec is set to return to Dubai from 20th - 22nd January 2019. Organisers expect over 1,300 exhibitors from across to globe to come together for a bigger, wider ranging and more innovative show.
Global positioning systems (GPS) have a role to play to combat shoplifting, especially in the fight against the growing trend of large-scale organised retail crime (ORC). Todd Morris, founder and CEO of BrickHouse Security, recently explained to me how GPS fits into the fight against retail crime. A variety of GPS devices – from small “micro” sensors to plug-in devices for cars to wired devices – can all be tracked using the same cloud-based service, which manages the devices. GPS devices provided by BrickHouse and others can be inserted in retail goods by a drug retailer, department store or even by a pharmaceutical manufacturer. The devices are often inserted into expensive luxury goods. In each case, the industry pays BrickHouse or another supplier for the GPS devices, which allow the goods to be tracked by police. Many law enforcement organisations have access to the cloud service, which they use for ORC investigations. “They’re not just trying to thwart the individual shoplifter, but organized crime,” says Morris. “It’s fencing that creates the demand. We help law enforcement officers shut down the fence.” The platform is designed to promote collaboration between retailers and the police. In each jurisdiction, each GPS tracker is linked to a police investigator who gets an alert of its location. It’s a good example of the benefits of approaching a problem from multiple angles. While out shopping, we see a lot of investment by retailers in preventing shoplifting – video cameras, inventory sensors, parking lot barriers to prevent smash-and-grabs. If all these measures fail, it’s good to know there’s a chance of solving the crime by following the stolen goods.
Theft from stock rooms and shop floors is a persistent problem for retailers. With around €900 million lost annually to thieves in Belgium alone, upscale fashion boutique Patio sought an easy, low-cost deterrent. Code Handle locks fitted on key doors were the answer. A location on Leuven’s most exclusive shopping street did not insulate Patio from retail theft. Shoplifting is a growing problem in many European countries, and thefts had also proliferated at Patio. Thieves were using the store’s toilet to remove clothing tags. Some even went upstairs to Patio’s offices and stole valuable items. Access control system Code Handle proved an ideal solution for us to protect non-public spaces from the public" During a store renovation, manager Jeff Van den Bergh decided Patio’s offices and customer toilet needed proper security. Shoppers and visitors should not enjoy free, casual access to these sensitive rooms. However, he did not want staff wasting their time tracking physical keys when they could be helping customers. An expensive access control system was also ruled out. Door hardware had to look clean and contemporary, to meet the style-conscious standards of Patio’s interior. The store’s security contractor recommended Code Handle, which adds electronic PIN locking to doors without wires or an expensive access system. “Code Handle proved an ideal solution for us to protect non-public spaces from the public,” says Jeff Van den Bergh, Patio’s Store Manager. Door security Door security is operated by a discreet PIN-pad built into a brushed-chrome handle. Two standard batteries slot inside each Code Handle to power the digital security. These typically last for 30,000 lock/unlock cycles. "The design fits well within the store,” adds Mr Van den Bergh. Now, Patio customers still use the toilet — but not unsolicited. An employee unlocks the door for them without a key or pass. The door to Patio’s offices is closed to everyone, except staff who unlock it with a personal PIN. Code Handle comes with one Master PIN; the store manager issues up to 9 additional 4–6-digit PINs. When an employee leaves Patio, it’s simple to delete their PIN.
Senstar, a global provider of perimeter intrusion detection systems and video management software, is pleased to announce its Senstar LM100 hybrid perimeter intrusion detection and intelligent lighting system is helping to prevent theft at AIM Marine, a boat and motor sales and repair shop near Ottawa, Canada. Perimeter intrusion detection After two thefts from the storage yard, Aim Marine owner David Scott looked to add a layer of security to his 235 m (771 ft) perimeter fence. “My initial impression was that these systems were cost-prohibitive for a business of my size,” Mr. Scott said. But after doing some research, he learned Senstar has simple and affordable options for small sites, including the Senstar LM100, which combines two key security features – lighting and perimeter intrusion detection. “The Senstar LM100 luminaires provide high quality, direct illumination along the fence line – deterring intruders and providing targeted illumination for video surveillance systems, all while monitoring the perimeter to detect any attempt to cut, climb or lift the fence fabric,” said Senstar Product Manager Todd Brisebois. Monitoring perimeter “Fully programmable, the luminaires provide general security lighting and can inform intruders that you know where they are by flashing the light. The Senstar LM100 also minimises light pollution and is energy efficient.” Following the thefts, Aim Marine was subjected to high repair costs and insurance deductible increases. With the LM100 now on the fence, no repairs are needed and insurance deductibles have been cut in half. The system has practically paid for itself. Since the Senstar LM100 was installed in spring 2018, there have been no attempted thefts at Aim Marine, and Mr. Scott is convinced having the LM100 lighting his fence has been key in deterring intruders. “Absolutely the LM100’s got something to do with it,” Mr. Scott said.
Edesix, a provider of Body Worn Cameras (BWC), announces that it has teamed up with retailer Asda to enhance in-store security. After a successful trial, which began in 2016, there are now over 900 Edesix VideoBadges being utilised in over 250 sites nationwide, with more growth expected in the near future. Edesix collaborated with CBES, Asda's preferred security installer, to design and install a tailored wearable CCTV deployment system perfectly suited to the retail giant's needs. Edesix and CBES worked closely at Asda's national security centre and across four store deployments to provide them with the knowledge and expertise so the cameras could be rolled out in the remaining stores with minimum impact on store efficiency. Improved colleague security Asda has been able to improve colleague security, diffuse aggressive and volatile situations and reduce valued investigation time This system, which is intuitive to use and requires minimum training, has enabled staff to integrate the cameras into their daily working processes with minimal fuss. As a result of this partnering strategy, which relied on both the innovative nature of Edesix's technology and communication between all parties, Asda has been able to improve colleague security, diffuse aggressive and volatile situations and reduce valued investigation time, thus reducing costs. Since the deployment, Asda has proven the viability of these cameras by securing numerous convictions relating to theft and violence against staff. Confrontation preventer Richie McBride, managing director of Edesix, explains: "Asda, along with CBES, identified the need to re-think its key security policy around challenging aggressive behaviour towards staff. In searching for a technology partner, CBES chose Edesix as their BWC provider, to deploy initially to the most affected stores, eventually rolling out to over 250 sites across the UK. The aim was to improve the safety of colleagues in public facing roles and shoppers within the stores, whilst producing compelling evidence when needed." The Body Worn Cameras act as a confrontation preventer, as it is proven that members of the public are far less aggressive to staff members" McBride adds: "The Body Worn Cameras act as a confrontation preventer, as it is proven that members of the public are far less aggressive to staff members if they know they are being filmed." Winning major contracts Edesix, which was recently acquired by US-based security specialists Vigilant Solutions, has enjoyed a great deal of success lately, ranging from winning some major contracts with the likes of UK prisons, Scotrail and South Australian Police, to being named in the Sunday Times Hiscox Tech Track 100 league table. Edesix currently supplies markets across the globe, through direct sales and international partners, to geographies including the UK, Europe, USA, Canada, the Middle East and Australasia.
Checkpoint pioneered RF technology’s use in the retail industry and is now ushering in a new era through the introduction of a brand new electronics platform that is resetting the boundaries of what is achievable, both in terms of antenna design and functionality. Simon Edgar, Senior Director EAS Systems & Software at Checkpoint Systems, gives some information about the thought process behind the new NEO system. 1. Checkpoint is noted as inventing the first Radio Frequency-based Electronic Article Surveillance system, what would you say has been the main driver for you to re-think the whole Radio Frequency design? “Checkpoint has a long reputation of delivering quality RF hardware and labels. We have maintained our position as the market leader as we’re always looking for ways to improve the solutions we offer. That said, there are only so many antenna designs and innovations that you can come up with, while working from the same blue print. With the rapid rate of change retailers are having to adapt to, it made sense that our solutions were able to cope with these changes, particularly the increasing demand for connectivity between multiple new technologies and sensors. That’s when we started to think outside of the box, about redefining the antenna design – so that this valuable piece of hardware is fit for the rigours of today’s retail environment.” 2. How did you set about creating NEO? “Discussions about a new electronics platform started a couple of years ago. As technology changes, the options to adapt our electronics platform also open up, so we started to re-think the traditional RF loop concept. Bricks and mortar stores are striving to be more technologically advanced and connected in everything they do, in order to bring new customers through the doors and maximise their sales.As technology changes, the options to adapt our electronics platform also open up, so we started to re-think the traditional RF loop concept" So it made sense to apply the same philosophy to our antenna portfolio. We’re extremely proud of what we have achieved in such a short period of time. It demonstrates that we’re at the forefront of retail technology and not many vendors can have a market ready product available within just eight months.” 3. How many people have been involved in its development? “The project was split in two, with an electronics development team and an antenna design team. All together the project has involved Checkpoint employees from around the globe, including 20 engineers, 10 technical designers and the entire senior management team of Checkpoint. This doesn’t include marketing, sales and our customers – who have been involved throughout the process. It has been a true team effort and we have combined the wealth of retail experience and technical know-how within our business to create something really special.” 4. Acousto-Magnetic (AM) technology has presented some benefits to retailers over Radio Frequency, including wider aisles. Why have you continued to invest in RF? “We believe that RF technology has more benefits than Acousto-Magnetic, including cost, detection and energy usage. It has always been our preferred option for antenna, labels and source tagging – where we protect manufactured goods straight out of the factory. The latter often involves a wide selection of differing tag sizes and formats, and when we started to investigate new ways to lay out the electronics, previous performance boundaries related to tag size started to melt away. We soon realised that the NEO platform would enable us to incorporate new connected technology, while early test results showed the detection rates in the new electronics configuration was outstanding, enabling retailers to achieve the same distance between antennas that AM technology provides.” 5. You are using NEO to develop sensors for different vertical markets, why is it important that different stores have different types of antenna? “When shopping on the high street or in malls, you usually spend a few hours browsing. Stores spend a lot of time to make their displays appealing and ensuring entrances are as open as possible to entice people in. As such there has been increasing demand for antenna designs that are minimalistic and deliver a clear eye line to the displays, rather than customers’ not being able to see past the point of entry/exit security systems. In contrast, grocery or DIY stores tend to have more frequent footfall, often with trolleys. Designs for these environments need to be sturdy enough to take a few knocks and last a good few years under these harsher conditions. Thanks to the NEO electronics platform, the scope for varied designs has opened up dramatically, so over the next 12 months expect to see some exciting design concepts that can be utilised across the retail industry.” 6. Do you see the adoption of RFID speeding up across Europe, and is that why being able to upgrade to RFID is important? “RFID has been talked about for a while and many retailers are now beginning to adopt this technology. We are also seeing the emergence of Bluetooth and NFC, while some retailers are experimenting with other wireless technology, Chatbots, VR, AR and AI. The customer journey is more complex and a diverse range of solutions are being created that help stores communicate with customers and improve the shopper experience.Over the next 12 months expect to see some exciting design concepts that can be utilised across the retail industry" So really, it’s not just about upgrading to RFID anymore, it’s about all round connectivity. By offering a wide range of ‘intelligent’ options, our NEO electronics present retailers with the ability to upgrade at any time; we are expanding retailer options beyond what has ever been possible with entry/exit systems.” 7. Connectivity is a key USP of NEO; how are retailers looking to connect their stores and what are the common challenges? “As we just touched on, connectivity is playing an ever increasingly important role in the retail industry. Different technologies can be combined to provide wider information and hugely valuable, actionable data for retailers. NEO will become an active contributor to this data flow and will provide many different insights that will help a retail store run more effectively, not only in reducing losses, but improving customer engagement.” 8. 75% of retailers globally say their major investments in the next decade will be in in-store tech. Why is it important retailers introduce new technologies, like NEO, into their stores now? “Recent studies have shown that bricks and mortar stores are still an important part of the customer journey. In fact, a large percentage of shoppers still want to visit stores despite the ease of shopping online. But however they choose to shop, their expectations remain similar – they want to easily find what they are looking for, they expect instant customer service, and, perhaps most importantly, they want an easy checkout. This is where technology, like NEO, becomes a key part of a physical store’s modern day infrastructure. Delivering actionable, real time data to staff in-store, can significantly improve the consumer experience, keeping customers loyal and the store relevant in this new landscape.”
In this ever-expanding era of artificial intelligence (AI), Deep Learning will soon become the foundational technology for the security industry. Technologies that “learn” will become more common and more powerful. This trend will strengthen critical security efforts in every sphere. Hikvision’s three camera models equipped with deep learning algorithms will be introduced in the smart retail industry. In the retail business, with the growing popularity of shopping online, the retail sector has felt the disruptive impact of Internet e-commerce more than most industries. Some have reacted to online competition by closing physical stores, but others are attempting to overcome challenges through technological transformation. Traditional retail lacks intelligent tools for accurate data collection and visualisation, making it unable to provide a basis for business decision-making at the shop. Hikvision smart retail solution Hikvision has developed a Smart Retail Solution that provides comprehensive CCTV security to protect staff and customers and assist loss prevention. Not only that, this smart retail solution features data collection and analytics for enhancing business value. Benefiting from deep learning technology, three intelligent functions for retail support include people-counting to track customer traffic and volume, heat mapping to know the popularity of goods in the shopping area, and queue detection to monitor the queuing situation in real-time.\ Hikvision’s Dual-Lens People-Counting Camera provides accurate customer counting and generates customer flow trends Dual-Lens People-Counting Camera There is an old saying in the trade industry: “small profits but quick turnover”. And footfall is a “KPI” – key profit indicator – that can help make that turnover. Compared to e-commerce, traditional offline retail stores lack the capabilities to accurately calculate customer flow. Hikvision’s Dual-Lens People-Counting Camera provides accurate customer counting and generates customer flow trends to evaluate performance and strategic initiatives. However, in a real-world scenario, shadows or other objects may easily cause miscounts. The Dual-Lens People-Counting Camera, equipped with two cameras and powered by a deep learning algorithm, easily overcomes such interferences to deliver highly accurate people-counting data. A key advantage of deep learning algorithms over surveillance cameras’ vision algorithms is that deep learning can be continuously trained and improved with better and more datasets. This means the longer it works for you, the smarter it gets. Human detection feature Featuring binocular stereo vision, 3D people detection, and height filtering technologies, the Dual-Lens People-Counting Camera is able to accurately distinguish human beings from non-human objects in the background. Hence, these cameras distinguish human beings from other objects and movements in the background. By analysing customer flow data, store management can optimise the allocation of the workforce to reach higher profits and ensure better customer service. Store managers can schedule staff strategically for peak and off-peak hours. Furthermore, they can also develop strategic marketing activities to attract customers by analysing the data of incoming rates (entering vs. passing by). Heat Mapping Hikvision’s Heat Mapping function allows retailers to determine the amount of time shoppers spend in specific areas of a store When customers enter the store, retailers are concerned about what merchandise customers are interested in. Before that, what's more important is how to get what route they walk and where they stop. With Hikvision’s Heat Mapping function, retailers can determine the amount of time shoppers spend in specific areas of a store, identify hot spots and dead zones, and measure the number of people who actually shop for specific products, rather than just casually walk by. Heat Mapping is used to monitor and measure the size of target traffic in a region. It is a graphical representation of data represented by colors, and it is usually used to analyse the visit times and dwell times of customers in a specified area. The Heat Map function is often used in shopping malls, supermarkets, museums, etc., and can find customers' preferences over time through heat maps, offering insight how to best place items and design the store layout. Fisheye cameras As a representative product, Hikvision’s Fisheye cameras, equipped with heat mapping function, not only capture a panoramic high-definition image but also learn about heat conditions in different regions within a store. In spacious areas, fewer cameras means reduced installation and labour fees. Hikvision’s fisheye cameras are ideal for these areas, maximising monitoring views and image quality insurance. Queue detection Hikvision Smart Retail Solution is designed to help retailers bring offline stores into a digital world In the retail industry, waiting time is one of the most important factors affecting the customer experience. Hikvision’s Queue Detection function can help retailers manage checkout lines. When too many customers enter a queue, it can notify management to open a new checkout line. More specifically, Hikvision’ queue detection cameras can monitor the queuing situation in real-time. Firstly, cameras count the number of people in each queue, and then track the dwell time of each customer. Once it is found that the number of people in queue is too many, or the average dwell time of customers is too long, an alarm will be triggered to prompt a response. Store management will be reminded to open checkout windows to reduce waiting times, improving transaction efficiency and the entire shopping experience. Hikvision Smart Retail Solution is designed to help retailers bring offline stores into a digital world, allowing data to support management and operations. And it will promote retailers’ technological transformation in response to increased industry competition through the use of innovative retail technology.
National Business Crime Solution (NBCS), a not-for-profit organisation that enables the sharing of data between law enforcement agencies and the business community in order to reduce crime, is celebrating the success of the very first Business Impact Reduction Day (BIRD)—also known as Operation BIRD—an industry-led initiative that is designed to target and manage the effect of business related crime activity. Police-assisted retail surveillance The initial exercise took place at Westfield shopping centre in London, where 51 security and loss prevention professionals from across the industry joined forces with the police service and retailers to target prolific and persistent offenders. The brainchild of NBCS, Operation BIRD was supported by the Metropolitan Police’s Business Crime Hub, National Business Crime Centre, Territorial Support Group, London Borough of Newham and Westfield Stratford City—all of which played a vital role in planning and executing the manoeuvre. The day began with a full briefing and the identification of persistent offenders, who were to be apprehended in a safe manner with no violence. In addition, a team of ‘super-recognisers’ from the Metropolitan Police was present to identify any other offenders on the police radar.Perhaps the most significant, and unexpected, result of the day concerned the apprehension of a 15-year-old female from the north of England Officers in this unit have the ability to instantly place a familiar face, a skill that some researchers estimate is present in just one percent of the population. Successful implementation with civil recovery Operation BIRD proved to be a remarkable success with 18 detentions and various actions including penalty notices, community resolutions and civil recoveries, as well as a number of arrests and charges. Perhaps the most significant, and unexpected, result of the day concerned the apprehension of a 15-year-old female from the north of England, who it transpired was the victim of child sexual exploitation and was being coerced into shoplifting. She is now under the auspices of the child protection authorities and currently in care. Retail security education and training NBCS managing director, Dan Hardy, commented, “The story of how this vulnerable young person came to be shoplifting in Westfield shopping centre was truly shocking. It has brought into sharp focus why safeguarding intervention requires sensitive and considerate handling when dealing with the victims of child sexual exploitation. "It has also highlighted the need for security service providers to educate their officers on this subject and implement consistent training. NBCS will be looking to drive this forward with its industry partners, while further Operation BIRD activities will take place around the country in places that NBCS intelligence suggests are crime hotspots.” Detective chief inspector, Georgina Barnard, leader of the National Business Crime Centre, was equally impressed with the results. She concluded, “Operation BIRD has proved what can be achieved when relevant parties join forces to target and prevent the impact of business related crime activity. I applaud NBCS for this initiative and look forward to working on similar activities in the future.”
Round table discussion
Video systems today offer more capabilities than ever. Consequently, the systems can be used in new ways. For a variety of reasons, however, many customers don’t take full advantage of the capabilities of their video systems and therefore are leaving value on the table. Education and training are tools to alleviate the situation, but the first step is to identify the new ways that video can be used. We asked this week’s Expert Panel Roundtable: How do customers under-utilise their video systems, and what should they do differently?
Reducing the cost of video surveillance system deployment and operationDownload
RFID and smartphone readers in physical access controlDownload
Access control & intelligent vehicle screeningDownload
Genetec to host its first virtual tradeshow Connect’DX 2020 to connect with physical security professionals