Shop security systems
Johnson Controls has introduced exacqVision G-Series Micro, a cost-effective video recording solution designed for customers who want to leverage the enhanced accessibility and reliability of cloud video storage with low upfront costs. A compact ‘gateway’ to the cloud, exacqVision G-Series Micro supports the newly released exacqVision Cloud Drive Storage, giving customers an economical option to store, access, and search critical surveillance video in the cloud from up to eight IP c...
You can work smarter and more sustainably when electronic locks and keys power your security. An electronic locking solution minimises security risks when keys go missing. With an eCLIQ system from ASSA ABLOY, you can manage everyone’s access from anywhere, at any time — electronically, securely and wirelessly. Based on award-winning CLIQ access control technology, the eCLIQ system is built around precise locking mechanics and high-end microelectronics. A battery inside each program...
It amazes me how in a few short years security systems have gone from simple, dumb cameras witnessing events to intelligent eyes, ears, speech and touch solutions that boost situational awareness far beyond human capabilities. It seems the only senses missing from the equation now are smell and taste. And who knows, someone might be working on those in a lab somewhere right now. But what’s really fascinating to me is how the Internet of Things (IoT) has opened a world of possibilities for...
Security expert Abloy UK is highlighting the importance of access control systems that offer dynamic lockdown, following recent reports that retail stores are being advised by counter-terror police launching the Protect and Prepare campaign, to develop emergency contingency plans recommending a 'sixty second' security checklist to avoid panic during reports of terror attacks. High street shops throughout the country hit their busiest period during Christmas. With large numbers of people around,...
Created more than 20 years ago, the French firm COSSILYS21 offers intelligent video-protection solutions. It equips major national banks, numerous regional banks, as well as shops. The COSSILYS21 firm is nowadays a reference in the banking sector. COSSILYS21 and FOXSTREAM have established a strong partnership for several years. When Mister Alain Ghaye, CEO and main shareholder of COSSILYS21, decided to hand over its firm to retire, the idea of bringing closer the two firms naturally made its wa...
ULIS, a designer and manufacturer of a wide range of innovative thermal image sensors, has announced the launch of ThermEye Building, a thermal sensor line for system integrators of detection and people counting equipment for connected buildings. ThermEye Building rangeThe new ThermEye Building range includes two new products: ThermEye-b90 and ThermEye-b120 The new ThermEye Building range includes two new products: ThermEye-b90 and ThermEye-b120. These 80x80 thermal sensors provide system inte...
EUSAS and Euralarm, hosted by Airbus, recently organised their second joint conference, which was this year on the topic of aviation safety and security. It showed once again the importance of technological development for an industry endeavoured to protect lives with a particular relevance to the aeronautics and air transport sectors. Aviation safety & security The US Federal Aviation Administration reports yearly over 100 false fire alarms on airplanes, resulting in unplanned landings and turn-backs. The consequences for passengers, airlines’ reputations and managing flight routes make the issue of false alarms a priority for the companies providing fire detection devices for airplanes – and this is just one example of the challenges of safety and security on airplanes. Several organisations and companies gathered for two days on July 11th and 12th in Bremen, the second-largest Airbus site in Germany, where airplanes’ wings and fuselages are manufactured. Airbus, the biggest aeronautics and space company in Europe and a worldwide leader in the sector, was the host of a series of lectures and presentations on fire detection, fire suppression, evacuation and security in the aviation sector. This event was jointly organised by the European Society for Automatic Alarm Systems (EUSAS), a group connecting academia and industry, and Euralarm, which represents the European fire safety and security industry. Fire detection technologies The event addressed the special challenges of fire detection and extinguishing in airplanes, airports and in the aviation industry. From the depleting extinguishing agent reserves worldwide, to the large number and sheer size of airport buildings and hangars, which require specific solutions on top of traditional fire detection technologies. Furthermore, are the financial and time constraints for compliance testing in an industry where efficiency and safety are a must. Detection systems must provide an indication to the flight crew within one minute after the start of a fire The criteria used for fire detection testing on airplanes are stringent. Detection systems must provide an indication to the flight crew within one minute after the start of a fire, but also be highly resistant to false-alarms. This has led the aviation industry to ask for the most advanced technologies to be used on aircrafts: such as multi-wavelength, multi-scattering angle photoelectric detection, a field at the edge of applied physics, and which was presented by Kenneth Bell, from UTC Aerospace Systems. Green fire suppression system Another issue for the industry is the replacement of Halon, a gas that has a high global-warming factor and attacks the ozone layer in our atmosphere. This fire suppression agent is used in cargo compartments, as well as for turbine fire due to its favourable characteristics. The production of Halon has now been discontinued and stocks of recuperated gas are rapidly declining. While Terry Simpson and Edda Liu from UTC Aerospace Systems presented the overall current progress on the replacement of Halon for fire extinguishing and suppression, Dr. Jan Boris Philipp, from Diehl Aviation, in Germany, presented an alternative green fire suppression system manufactured by his company. Computer-simulated airport evacuation Many solutions presented at the conference were based on computer simulations. Real life fire extinguishing tests on airplanes are part of the certification process of new airplanes. To avoid environmental consequences, a newly developed simulation technique presented by Airbus’ Dr. Konstantin Kallergis, can now predict the fire suppressant’s behaviour inside the cargo compartment. Project ORPHEUS allows the computer-simulated modelling of an airport’s evacuation, as well as smoke spread prediction in case of fire Another illustration was the research project ORPHEUS, financed by the German federal government, which was presented by Dr. Lukas Arnold, from the Institute of Advanced Simulation in Jülich, near Cologne. It allows the computer-simulated modelling of an airport’s evacuation, as well as smoke spread prediction in case of fire. The evacuation test concept of an A380 aircraft was impressively shown by Wolfgang Moeller from Airbus: all 850 passengers and crew members could escape the aircraft in significantly less than 90 seconds. Video-based detection technologies On the topic of airports and hangars, the width and height of the buildings is generally the main problem, as was explained by Securiton’s Stefan Brügger. Automation and integration of electronic safety and security solutions presented by Maarten Wings from Bosch, while Roland Voraberger from g+m elektronik, a company in Switzerland, provided a concrete example for the connection of voice alarm systems to fire alarm systems, which is not as straightforward in airports as it would be in smaller buildings. The challenges of fire detection in buildings with high-ceilings, which is a case for most modern terminals, or half open hangars could be overcome in the future with video-based detection technologies or thermal radiation-based fire detectors, presented respectively by Soeren Wittmann from Bosch and Dr. Simon Trippler together with Dr. Jörg Kelleter from GTE Industrieelektronik. Video is, of course, also useful when it comes to security with video analysis against intrusion in security zones being presented by Securiton’s Thomas Hermes and Michael Seidl, from the Frankfurt Airport, the busiest in Europe by cargo traffic. Adaptive Escape Routing Systems Finally, in a demonstration that stood-out by its focus on a non-technology related topic, Dr. Sebastian Festag, representing Germany’s electronic industry association ZVEI, explained the concept of Adaptive Escape Routing Systems and shows why human behaviour is of major significance in an optimised evacuation and guidance strategy. The solution to fire and security challenges in aviation clearly lies in cutting edge technologies and research on fire safety and security, as well as in the standards, which sometimes lag behind the technology. Dr. André Freiling, from Airbus, a speaker at the event, noted that some standards used to testing smoke detection in aircrafts for example can date as far back as 1994.
Iris ID, a premier provider of iris recognition technology, announced its iCAM R100 face and iris cameras will be integrated into Mentalix, Inc.’s Fed Submit suite of live scan solutions. Fed Submit is employed by civilian and law enforcement agencies across the county, provides users with intuitive, multi-modal booking and background check systems. Mentalix, headquartered in Dallas, is an industry leader in FBI-certified identification software. Iris ID’s IrisAccess iCAM R100 cameras will now be made available with Mentalix Fed Submit live scan stations, operating alongside standard fingerprint scanners so iris information may be shared with the FBI as part of its NGI (Next Generation Identification) program. With Fed Submit it’s possible for agencies to access the FBI’s iris database, as well as create and grow their own local iris archive. Accurately capture iris data Dale Remmers, the chief technology officer of Mentalix, said the Iris ID technology was selected for its speed and accuracy in capturing iris data. He reported that jail officials can often acquire, submit and receive an FBI response to an iris query before a suspect’s booking procedure is completed. “They can know within a few minutes if the suspect arrested for public intoxication has any felony warrants in other states,” Remmers said. “We’re excited to be able to offer our law enforcement customers the Iris ID technology as an additional modality within our Fed Submit product.” The iris solution is contactless, unlike fingerprint pads which need to be wiped clean after each use R100 iris recognition technology The R100 iris recognition technology can obtain a valid identity scan from virtually any suspect. While fingerprints can be altered intentionally or worn down by jobs in industries such as agriculture, construction and manufacturing, iris patterns remain unchanged through a person’s life. The iris solution is also contactless, unlike fingerprint pads which need to be wiped clean after each use. Remmers said law enforcement clients may also use the iris scan feature of the Mentalix Fed Submit system to authenticate the identity of suspects being released from jail. Iris ID authentication Mohammed Murad, vice president global sales and business development, Iris ID, said the Mentalix partnership is another example of how Iris ID’s technology is being used to assist law enforcement officials. “Our iCAM R100 cameras add a valuable dimension to the Fed Submit kiosks” he said. “The Mentalix solution will make it easier – and faster – for local officials to know who is being booked and released from their facilities.” Iris ID technology is also being used by governments around the world for authentication at border crossings, national ID and voter registration efforts and by corporations large and small for access control and time and attendance applications.
With the impact of a rapidly developing online shopping industry through PC and mobile devices, retail stores are facing great challenges. In a fiercely competitive market, enlarging the customer base and maintaining their loyalty become increasingly important and at the same time – very difficult. Improving customer satisfaction, maximising per-customer transactions, ensuring a safe environment, and reducing unnecessary loss have become a major focus of retail owners and chain store companies. Dahua Technology, a global provider of intelligent video surveillance products and solutions, launched the Dahua Retail Security Solution. Dahua Retail Security improves customer satisfaction, secures the shopping environment, and optimises business results – which keep OPEX low, enhance store operating efficiency, and increase profits. The solution is customised for you. Dahua Ultra Smart series cameras provide up to a 140dB Wide Dynamic Range for obtaining a crystal clear image even in high contrast, sunny environments Features of the Retail Security solution People Counting & Height Detection The 3D Camera provides people counting and height detection functionalities. It calculates foot traffic at the store entrance, and supports the export of daily / monthly / yearly reports, providing highly valuable data as a reference for future business decisions. POS (Point of Sales) Integration The video feed and corresponding POS information can be shown simultaneously, both in the real-time and in playback mode. Text search is supported to retrieve specific order and associated video recording data. Super WDR Dahua Ultra Smart series cameras provide up to a 140dB Wide Dynamic Range for obtaining a crystal clear image even in high contrast, sunny environments. Clearly monitor store entrances under various conditions, day or night. Heat Map Fisheye cameras provide Heat Map functionality for areas throughout the store, helping businesses analyse and adjust to customer traffic. A fisheye camera also can capture images around the store floor. Fisheye cameras provide Heat Map functionality for areas throughout the store, helping businesses analyse and adjust to customer traffic Dewarping Modes Dewarping modes allow fisheye cameras to capture a full view of the stores. One fisheye camera has a field of view equivalent to 8 standard cameras. Corridor Mode Corridor mode is suitable for narrow shopping aisles, enabling minimal camera usage to monitor the same area. Solution can be used in following areas: Entrance Port People counting & Height Detection helps retail stores acquire customer flow data, enabling them to manage and operate according to data like an e-commerce storefront. Store Floor As a major area centre of the shopping experience and customer traffic, the shelf area tends to have differentiated visitor flow and requires great efforts in enacting security measures. Monitoring coverage contributes to reducing theft of customer property and retail goods, providing a reassuring shopping environment. Meanwhile, visitor flow data helps shopkeepers understand visitor flow distribution so they can prolong the time of customer stay and visitor flow coverage by rearranging goods and shelves. Checkout Counter Customer disputes and salesperson fraud occur frequently at the checkout counter. High-definition video, audio, and POS overlay can improve identifying the cause of problems. Starlight cameras make sure your store room is under careful surveillance 24-hours a day, performing well under any lighting conditions Store Room Starlight cameras make sure your store room is under careful surveillance 24-hours a day, performing well under any lighting conditions and greatly reducing the probability of being robbed. Day and night, starlight cameras provide complete coverage of the store room, preventing theft. Office DSS business analysis application scenarios are mainly used to help retailers manage the store more efficiently with valuable data. It utilises data processing to reduce time & labour cost, and relies on a visualisation of various data to get an intuitive understanding of previous and current status of the store as well as its future trend. Access video remotely through mobile Remote Access At the same time, with remote access to the management client in Dahua DSS (Dahua Security Software), managers can view the latest store information and access video through mobile devices even when they are on business trips. The Dahua Retail Security Solution provides more details without blind spots, ensuring the safety of your employees, customers, and property. It also helps provide valuable statistics to aid your future business decisions. It is cost-effective, customisable, and cross-functional, and is an ideal solution for retail shop owners and chain store companies. With a mission of ‘Safer Society, Smarter Living’, Dahua will continue to focus on ‘Innovation, Quality, and Service’ to serve partners and customers around the world.
For many nations across the globe, the threat from international terrorism remains severe. Physical attacks, carried out by terror cells and radicalised individuals, in Barcelona, London, Manchester, Stockholm, Paris and Brussels have been coupled with an increasing number of cyberattacks. With the issue of national security and counter terrorism at the top of government agendas, Clarion Defence and Security Ltd. has announced the launch of UK Security Week that will start on 6 March 2018. Designed to help international security professionals debate the ever-evolving range of threats, define operational strategies and help shape future policy, UK Security Week will include Security & Counter Terror Expo (SCTX), World Counter Terror Congress (WCTC), Forensics Europe Expo (FEE), Ambition, and the new People Movement and Management Show (PMMS). The events have the ultimate objective of helping those tasked with preserving national security, protecting assets and individuals against terrorism. Identifying new solutions and critical issues The flagship event of UK Security Week is SCTX, which earlier this year attracted 9,851 security professionals from more than 114 countries. It will return to London Olympia from 6–7 March 2018, showcasing some of the most innovative security technologies, from biometrics to HGV mitigation solutions. Over 350 exhibitors will be present at the 2018 show, including BAE Systems, Chemring, Aaronia, Surelock McGill and Meggitt Training to name a few – making it the largest showcase of national security solutions in the UK. SCTX will also feature an expansive educational programme that will deliver unrivalled insight into current issues and how to combat new challenges. 10 free-to-attend conference streams, which will run on the exhibition floor, will cover border security, the cyberthreat, protecting national infrastructure, policing, major events security and security design.One of the most important conferences will be Cyber Threat Intelligence, which is run in partnership with tech UK Cyber Threat Intelligence One of the most important conferences will be Cyber Threat Intelligence, which is run in partnership with tech UK. Globally, there was a 36 percent increase in ransomware attacks worldwide, highlighting the ever-growing threat caused by cybercriminals. The conference stream will focus on the threat posed by cybercrime and provide a platform for discussion on how to advance best practice and stay ahead of those intent on inflicting harm via the screen. Speaking about the 2017 Cyber Threat Intelligence conference, Sajid Younis, resilience adviser at DCLG Resilience and Emergencies Division, said: "The sessions have been extremely interesting. It’s a huge tier 1 threat to our society right now and it’s been great to hear from so many high-profile speakers in the field.” Brand new to the show this year, the Integrated Security Showcase will demonstrate a range of technology, solutions and services vital for the protection of critical national infrastructure facilities and major assets. A plethora of carefully selected products will be displayed in a live environment, enabling security professionals to learn how the solutions can be implemented. New counter terror strategies A key feature of UK Security Week will be the paid-for WCTC, which will run alongside SCTX from 6-7 March. Last year more than 1,000 senior security professionals, including diplomats and high-ranking police officers, were in attendance, keen to learn more about the latest strategies being used around the world to tackle radicalisation, prevent lone wolf attacks and counter international terrorism. With the likes of Europol’s Rob Wainwright and Metropolitan Police deputy assistant commissioner Lucy D’Orsi due to speak in 2018, the programme is not-to-be-missed. Speaking at last year’s event, the head of security at The O2 Arena, London, said: "Security in crowded places is vital and the WCTC has been an ideal way to gain exclusive access to the latest measures other high-profile attractions are taking. It’s been great to network and learn about so many new and innovative security solutions coming through the market.” Emergency preparedness, resilience and response Supported and chaired by the Cabinet Office, the Ambition event will also run from 6-7 March at London Olympia. The exhibition and conference is aligned with the National Resilience Capabilities Programme and the National Respond and Rescue Strategy, and is supported by the Cabinet Office. Ambition will provide professionals from government departments, the NHS, councils, local resilience forums, ambulance trusts, fire and police organisations and specialist agencies with the unique opportunity to meet, network and debate the latest challenges facing the EPRR community today. Visitors will hear from leading experts on topics such as the future of emergency services, pandemic diseases, response to terrorist attacks and resilience for businesses, as well as being about to investigate the latest equipment. Shaping the future of forensic science Forensics professionals play a vital role in apprehending those responsible for crimes, as well as helping law enforcement officers prevent future offences. Running from 6-7 March at London Olympia, FEE is the only international exhibition and conference that showcases the latest equipment and services, and presents new trends and techniques.Cyberattacks are now a major concern for governments and businesses, while physical attacks being carried out by radicalized ‘lone wolves’ are incredibly hard to prevent" The event provides a definitive source of education, best practice, training and networking. More than 80 exhibitors will showcase 3,000-plus products during the exhibition, with around 50 free-to-attend seminars exploring all the latest tools in forensic science, from crime scene to courtroom. Exploring people analytics PMMS is the key pan-European trade show for the people analytics industry. From 6-7 March at London Olympia, visitors will be able to discover a plethora of technological innovation in this field which will provide insights into the future of operations from mass transit, retail, passenger terminals and universities to sports stadium, shopping centres and urban events. The solutions on display will ultimately aid with the modelling and design of urban spaces from a people movement perspective. The technologies on show will range from real time data acquisition to maximise space utilisation, to wayfinding, circulation efficiency, retail revenues, operational effectiveness, resilience and the securing of crowded places and ultimately visitor experience. Additionally, visitors will have the opportunity to hear and meet world-leading experts in this field, in a range of high level presentations delivered across a varied two-day agenda. Richard Walton, UK Security Week Special Advisor and former Head of Counter Terrorism Command (SO15) at New Scotland Yard, commented: "The threat we are facing today is inherently different from that of even a few years ago. Cyberattacks are now a major concern for governments and businesses, while physical attacks being carried out by radicalised ‘lone wolves’ are incredibly hard to prevent. UK Security Week will deliver a series of invaluable opportunities to learn about new strategies that can help security professionals keep civilians, assets and infrastructure safe.” UK Security Week will run from 6 March 2018 and will also include many networking events.
According to the British Security Industry Association (BSIA) there are estimated to be up to 6 million CCTV surveillance cameras in the United Kingdom. Many businesses use CCTV systems for their security benefits, however the images of people captured is classified as personal data. Due to this, businesses must comply with the Data Protection Act, or from May 2018, the new General Data Protection Regulations (GDPR). Danny Adamson, Managing Director of Surrey-based signage makers Stocksigns Group said, “As part of a businesses’ obligation under the legislation, you must tell people that you are taking their personal data. The most effective way of doing this is by using prominently placed signs in any area covered by CCTV. This should be at the entrance to the area, as well as within.” “Clear and prominent signs are particularly important when the CCTV cameras are placed discreetly or where people do not expect to be under surveillance. Signs should be prominent and frequent.” CCTV signage for business security Stocksigns Group, which is made up of Stocksigns, Messagemaker and First Call Signs, has provided signage to British businesses for over 60 years. Their dedicated team of experts help companies understand the signage they need and how to ensure they are compliant with the International Organisation for Standardisation (ISO). Danny Adamson continues, “Having CCTV signage is an added deterrent when it comes to protecting a property and cost very little to install. Not having the correct signage in place is often where businesses fall short. If you are unsure about what signage is required and where to position it, it’s always best seeking expert help and visiting the Information Commissioner’s Office website.” Below is a useful guide for CCTV signage created by the Stocksigns Group in-house experts. CCTV signage check list Signage should be clearly visible and readable. It will also need to show details of the organisation operating the system, the purpose of its use and who to contact if there are any queries. Signs should be an appropriate size in relation to its context. If the sign needs to be seen by a car driver it should be bigger, and if it is in a shop then a small sign would be more suitable. All staff should know what to do and who to contact if a member of the public enquires about the CCTV system. Any signs in a public area must show the organisation or authority responsible for the systems. Take care when it comes to positioning your CCTV cameras. Although your cameras may be positioned on site, they may still capture images of people walking by. If this is the case your CCTV signage should be visible outside the business too. Consider whether installing CCTV is necessary for the location it is in. It could be more cost effective and better for the environment to use new signage or, for example in a car park, installing new lights instead of investing in an expensive system.
Axis Communications, a provider of network video, is celebrating its success at The Fraud Awards after winning the ‘Best Collaborative Solution’ category alongside The Metropolitan Police Service. The award recognised the pair’s ongoing commitment to deter and detect crime in retail environments by optimising camera placement and configuration to ensure fit for purpose images for the identification of offenders. Identifying offenders with CORII The two organisations are working closely together to deliver the Camera Optimisation for Retail to Improve Identifications (CORII) project. This aims to identify a single, fit for purpose, optimised camera configuration that will generate images that the police can use to make identifications, either automatically through a facial recognition system or by more traditional means, that lead to arrests, convictions and thus reduces crime. The total cost of crime in retail was £660m in 2016, of which £458m was attributed to theft. The CORII project included a full review of best practices for the capture, identification, storage, sharing and use of intelligence gathered by network camera technology. This facilitated the development of a framework for high street retailers on how to best utilise IP technology to reduce crime. Although not part of the CORII project, Axis’ network cameras, access controllers and video door stations can be easily combined with facial recognition technology to identify real-time security incidents, enabling immediate action to be taken by security and loss prevention staff. "The results of this project, due to end in early 2018, will create guidance for CCTV users when designing or changing their systems" Atul Rajput, Regional Director, Northern Europe at Axis Communications, states: “This award demonstrates a real and positive step towards greater collaboration between high-street retailers. We anticipate that the value of the CORII project to the retail community will be huge. This initiative joins together the police and business community in a true partnership that will better inform and enable the security industry and retailers to positively impact organised crime.” Improving use of available technology DCI Georgie Barnard of The Metropolitan Police Service states, “CCTV and network camera technology are commonly utilised today, but we are not always getting the best from these systems. The results of this project, due to end in early 2018, will create guidance for CCTV users when designing or changing their systems. We don’t have to wait for new technology; we can prevent and detect more crime today by improving the way we use the technology already available to use. The National Business Crime Centre will publish the framework nationally.” Axis and The Metropolitan Police’s collaboration is promoting surveillance best practice to facilitate the genuine reduction of crime for all retailers, as opposed to merely displacing crime from those that are using sophisticated network camera analytics to stores that aren’t. The focus is to encourage a wider deployment of technology in all stores on UK high streets, leading to the overall reduction of organised retail crime. Atul Rajput states, “We can help reduce retail crime by creating an appropriate framework for the use of surveillance and facial recognition technology within high-street stores. Through the correct use of network security technology, retailers can share intelligence to ensure that crime across all stores is reduced. Greater awareness of the latest security technology available will be crucial to help achieve this.”
Small business owners work hard. They are often the first ones there in the morning and the last to leave at night. Even then, they likely bring their work home with them. During that time, everything they do is aimed at making their business as successful as possible. Because of this, many business owners don’t take vacations, and if they do, they spend a lot of time worrying about their business while they’re away. In both cases, the potential for burnout is tremendously high. The primary concern for these individuals is loss, whether from theft, waste, vandalism or other causes. Depending on the degree of the loss, it can have a devastating effect on small business. Therefore, professional security solutions must be top of mind for these businesses. Small business owners can take advantage of advanced technology that can help them work smarter, not harder Video surveillance for small businesses One technology that can address loss, the feeling of helplessness that comes from not being on site and more is video surveillance. Sadly, it’s not always on the radar for small business owners, many of whom think video surveillance is very expensive and out of reach. But that couldn’t be farther from the truth. There are high-quality, relatively inexpensive solutions that don’t require much, if any, configuration, allowing an installer to place cameras, run cable, plug cameras into the recorder and use software to get end users up to speed on remote access. Best of all, almost all of these solutions come with a mobile app or other means of accessing video—both live and recorded—remotely from a smartphone or tablet. In a world where our phones have become our lifeline to a lot of information, including email, banking, inventory management and more, a security system simply has to provide this type of access. Given the availability of cost-effective video surveillance solutions and their ease of use, small business owners can take advantage of advanced technology that can help them work smarter, not harder in a few key areas. Video surveillance solutions come with a mobile app for accessing video remotely from a smartphone or tablet Efficient incident monitoring Having a high-quality video surveillance system with proper coverage means that any time an incident or loss occurs, a small business owner can go back and find it on the video and identify exactly what happened. For example, if something goes missing from a retail store, reviewing the video will reveal exactly what happened, when it happened, how it happened and—depending on lighting, camera resolution and field of view—possibly who took it. Video systems can also be valuable from a liability perspective. Slip-and-fall claims are not uncommon, but in many cases they turn out to be false. Thankfully, cameras can provide video that will support or refute a claim. Without video, such incidents could be costly for small businesses. A simple review of recorded videos will solve any mystery and eliminate the potential for a long argument with no evidence Video recording for incident verification Another example would be a customer who claims they were shorted on the change they received from a cashier. Rather than taking the time to count the money in the drawer and reconcile that with receipts, a small business owner could simply review video from a camera placed above the point of sale to determine if the customer’s claim is correct or if they may have been mistaken. This feature can also help alleviate or avoid a potentially awkward or difficult situation when there’s a difference of opinion with a supplier. Say for instance a delivery driver claims he or she brought three cases of product to the back door, but there are only two cases in the stockroom. A simple review of the video that’s been recorded will solve the mystery once and for all and eliminate the potential for a long, drawn-out argument with no evidence one way or the other. Smartphones for remote monitoring It’s natural for small business owners to feel stressed when they’re not at their physical location. After all, they’re the ones who have invested in the business and are responsible for making sure it runs smoothly and profitably from day to day. For small business owners with surveillance systems, vacations can become not only a reality but also the relaxing time they are supposed to be. For small business owners with surveillance systems, vacations can become not only a reality but also the relaxing time Rather than sitting on a beach and worrying about whether the store opened on time or if employees are doing what they’re supposed to be doing, an owner can pull out his or her smartphone, log in to remotely to the video system and know for sure. That peace of mind is invaluable for small business owners. This is also helpful for business owners with multiple locations. Because no one can be in two—or more—places at once, a video surveillance system can provide eyes and in some cases ears at a location, which can be accessed at the click of a button. Video surveillance for training For a small business, it’s imperative that employees follow established policies and that staffing levels are maintained at the most efficient level possible. These are two other areas where video surveillance can help. If a small business owner sees that something isn’t being done properly, whether by a single employee or if the problem is more widespread, he or she can use video for training purposes. They can sit down with the employee or employees to review the video and explain the proper policies and procedures. Conversely, video can be used to demonstrate proper techniques or even to recognise employees for a job well done. From a staffing standpoint, reviewing video could reveal unexpectedly busy or down times Maintaining staffing levels From a staffing standpoint, reviewing video could reveal unexpectedly busy or down times. A business owner can review video from 3 p.m. on a Saturday to see how many customers are in a location and determine the ratio of employees to customers. Looking at a variety of times over a period of weeks or months could help determine optimal staffing levels, which may lead to the decision to increase staffing on Saturday afternoons when a store is busy. This will help improve customer experience and potentially increase sales. Motion detection for accurate access control Cameras can be deployed with motion-detection sensors to alert business owners when someone enters a certain area, whether during or after business hours. In many cases, detected motion can trigger an alert and/or a video clip to be sent to the business owner’s smartphone so they can review and verify whether something is out of the ordinary. These deployments could be set up to monitor a variety of locations, such as an office, safe, doors and other sensitive areas at all times or just during specific hours. If motion is detected during off hours, the business owner can view video and alert police that an unauthorised individual is at their business. Surveillance videos can be used to demonstrate proper techniques or even to recognise employees for a job well done Cybersecure video surveillance systems From a cybersecurity perspective, manufacturers are constantly releasing firmware updates to protect cameras from malware and/or unauthorised intrusion. Once someone has accessed any device, all systems and devices connected to the same network become vulnerable. Updating these devices tends to be an afterthought for small business owners, who may either forget or simply not have the time to do it. So it should come as no surprise that these important updates often go uninstalled. Today’s advanced video systems overcome this obstacle with easy updating, which can be performed by small business owners or installers to ensure constant protection. Other systems are available with auto-updating capabilities, which remove the onus from small business owners completely. Today’s advanced video systems overcome cyberthreats with easy updating Cost-effective surveillance solutions These are just a few of the many benefits video surveillance systems offer small business owners. What’s important to note is that for each to be successful requires having to have the right camera for the right environment. For instance, a camera positioned at the back door of a business has to have wide dynamic range to deal with changing light levels throughout the day. A camera used to monitor transactions must offer high enough resolution to identify bill denominations. Today’s solutions are cost-effective, easy to use and offer the flexibility to monitor operations from anywhere at any time – giving small business owners the power to work smarter, not harder to grow their bottom line.
In 2017 we saw a lot of new construction projects, and many existing buildings upgraded their security systems to include high-resolution cameras and better-quality recording systems. Because the economy is stronger, many businesses and municipalities increased their security budgets for large-scale and public projects due to terrorism threats in public places. Smart cities became more popular One of the bigger trends we saw in 2017 is the growing popularity of smart cities and the adoption of public safety systems in both North American and Europe. This includes many cities creating wireless network infrastructure for public WiFi connectivity and for their surveillance network. Oftentimes smart cities develop because of an initial safe city initiative and then cities start to leverage the same infrastructure for more applications. Impact of terrorism Unfortunately, we saw a growth in terrorism attacks in 2017 in Europe and the United States. This has had a significant impact on security in public spaces where large groups of people congregate for entertainment, shopping and sporting events, all of which are now potential targets. We started to see cities install bollards on streets to prevent trucks from driving up on people on sidewalks and video surveillance systems so that police can monitor public spaces in real time. An example was the SuperBowl LIVE venue in Houston, which held several large outdoor events. To help monitor these events the city deployed a mmWave wireless network system for the surveillance cameras which were installed to monitor this area. Cybersecurity a growing concern In addition to terrorism threats, cybersecurity has become a growing concern and focus. More and more manufacturers, including Siklu, have begun to develop secure systems that are extremely difficult for hackers to gain access to because an encrypted network is no longer enough. The devices on the network also have to be secure. There is a growing shift towards younger generations wanting to live in the city where they have access to public transportation, restaurants and entertainment Looking ahead to 2018, the security market should expect to see continued growth in the use of video analytics for proactive surveillance purposes and more technology that leverages the intelligence of this data. Also, there is a growing shift towards younger generations wanting to live in the city where they have access to public transportation, restaurants and entertainment. They also expect to live in a safer environment and this is where the smart city approach comes into play with the introduction of WiFi in parks and public spaces, along with surveillance systems. These two solutions and services can now sit on the same network, thanks to better connectivity options and interference free solutions, such as mmWave wireless radios. Embracing new technology Next year the winners will be those who embrace new technology and do not solely focus on security. It’s important to embrace other IoT devices and recognise that video as a service is growing in demand. Cloud-based solutions are also growing for both video storage and monitoring management systems. The losers will be those who are not willing to embrace new technology, those who offer poor service and those who don’t expand their business to include professional services. Siklu success Siklu’s security business has doubled year over year, and there are now more than 100 cities globally with a Siklu radio deployed. This is because there is an increasing acceptance of our mmWave wireless technology and people are starting to recognise the benefits our systems provide when compared with installing new fiber or a traditional WiFi system. We recently introduced a new point-to-multipoint solution called MultiHaul™, which utilises immune narrow beams within a point-to-multipoint network topology and enables interference free connectivity and complete security. The solution’s 90-degree scanning antenna auto-aligns multiple terminal units from a single base unit, serving multiple locations while reducing installation times to minutes instead of hours by a single person and the total cost of ownership for end users.
An increase in spending on security, more focus on data security, higher demand for integrated solutions, and steady progress to move beyond the pixel race were key trends in 2017. As we look forward to 2018, we will continue to see development in these areas as well as greater impact of the Internet of Things (IoT) on the video security market. Potential of video security data More and more, users are realising that the real issues in video security are not about pixel counts. Managing increased amounts of data and making this data relevant and valuable for security and non-security applications are becoming increasingly important. The logical next step for security, and one we will see progress in throughout 2018, is to enable users to interpret the video data and repurpose it to improve levels of security and provide business advantages that go beyond security. This is achieved by adding intelligence to video with analytics. As users understand the potential of video security data, we will see higher demand for it to be integrated with other security and communications technology, to be used to enable smarter business decisions, and to fuel IoT applications. Smart city and retail applications For example, cameras with on-board video analytics can be used to trigger audio communications to increase security and safety when an incident occurs. Data from intelligent cameras can be processed in the cloud to provide retailers with information on how shoppers interact with displays to improve sales. And in smart cities, video data can help to improve traffic flow and pedestrian safety, to control lighting based on the presence of people, or to plan transit schedules based on people counting. With the increase in connected video devices, data security becomes essential. It’s only possible to rethink what video security can do if the systems enabling this trend are trusted and secured against cyber threats. Data security measures will become a central topic in video system sales discussions in 2018, with priority placed on solutions with end-to-end security. Video security is changing, and it will be exciting to see new developments and capabilities in 2018 as we rethink what video security can do!
A new crime wave is hitting automated teller machines (ATMs); the common banking appliances are being rigged to spit out their entire cash supplies into a criminal’s waiting hands. The crime is called “ATM jackpotting” and has targeted banking machines located in grocery shops, pharmacies and other locations in Taiwan, Europe, Latin America and, in the last several months, the United States. Rough estimates place the total amount of global losses at up to $60 million. What is jackpotting? ATM jackpotting is a combination of a physical crime and a cyberattack. Typically, a criminal with a fake ID enters a grocery shop or pharmacy posing as an ATM technician, then uses a crowbar to open the top of the ATM – the “top hat” – to gain access to the personal computer that operates the machine. If a legitimate customer approaches the machine in the meantime, it can operate as usual until activated otherwise by the malware Once he or she has access to the PC, they remove the hard drive, disable any anti-virus software, install a malware program, replace the hard drive and then reboot the computer. The whole operation takes about 30 seconds. The malware then enables the thief to remotely control the ATM and direct it to dispense all its cash on command. An accomplice – the “mule” – later approaches the ATM to collect the bounty, as the “technician” remotely directs the machine to dispense all its cash. If a legitimate customer approaches the machine in the meantime, it can operate as usual until activated otherwise by the malware. ATMs in supermarkets and pharmacies tend to be targeted because they may not be as well-protected, and store personnel likely would not know who is authorised to work on the ATM. In contrast, anyone approaching an ATM at a bank location would be more likely to be challenged. Emergence of criminal activity The crime first emerged in the United States several months ago, and the U.S. Secret Service, financial institutions and ATM manufacturers have been scrambling to find a solution. Older ATMs are particularly vulnerable. In some cases, financial institutions have not embraced the highest levels of security offered by ATM manufacturers because of costs, and because previously the crime was not common in the U.S. One estimate is that losses north of $10 million have occurred in the U.S. just in the last couple of months. “There are solutions, and then there are ways to get around the solutions,” says Samir Agarwal, Accelerite’s general manager for security. Hackers remove the hard drive, disable any anti-virus software, install a malware program, replace the hard drive and then reboot the computer ATM protection technology Accelerite is a California-based software company that focuses on the digital enterprise, including hybrid cloud infrastructure, endpoint security, Big Data analytics, and the Internet of Things. Accelerite’s solution to the ATM jackpotting problem is built on the company’s Sentient security framework. Accelerite’s approach to ATM jackpotting is to immediately stop the dispensing of cash when any sign of trouble is detected. The system can track alarms, such as when a “top hat” is opened, when a hard disk is removed, if the antivirus software has been tampered with, and so on. The system can send a notification within 20 seconds that the ATM is being hacked and then automatically shut down the machine. If the bad guy reboots the machine, the system can confirm there was a previous alert and shut it down over and over. “We create multiple lines of defense,” says Agarwal. “The criminal would decide it’s not worth his while and walk away.” The consequences of jackpotting impact every level of the industry, including ATM manufacturers and financial institutions Origins of ATM jackpotting ATM jackpotting originated back in 2010 when Barnaby Jack, a New Zealand hacker and computer expert, demonstrated how he could exploit two ATMs and make them dispense cash on the stage at the Black Hat computer security conference in Las Vegas. Since then, malware has been created and made available on the “Dark Web” that can instruct an ATM to dispense all its cash on demand. Previously ATM jackpotting attacks have focused on more cost-conscious global markets and those likely to use older-model ATMs with fewer security features. Strong U.S. law enforcement also likely prevented criminals from taking the risk – until now. Attacks in the United States have raised awareness. “There is more cognisance of the possibility of bad things happening,” says Agarwal. “This came out of nowhere and had not happened in the past in the United States. This crime is unlike what you hear about hacks or when data is stolen – there’s just money being stolen.” Best practices to prevent an attack However, the consequences impact every level of the industry, including ATM manufacturers and financial institutions. Also, the supermarket and grocery shops that are targeted face additional security challenges, and even consumers could lose confidence in ATMs if they think their personal information could be at risk. There are best practices that can also prevent an attack. For example, an ATM computer could have a “white list” of approved applications and not allow anything to be installed that is not on the list; for instance, no malware. Another approach is to encrypt the disk drive so that a key or certificate is needed in order to install new software. Agarwal notes that solving the challenge of ATM jackpotting illustrates the need to combine both physical and cybersecurity approaches to protect modern companies. “It’s the reality as we move into a more digital world,” he says. “Physical security at that level will be difficult to protect, and you will be depending more on cyber solutions. It’s the direction the world is moving into.”
The Middle East security market provides a healthy opportunity for manufacturers who can capitalise on the region’s key verticals. Intersec’s 20th edition show focused more on solutions than on products, including solutions for the growing retail sector and an infrastructure market requiring ruggedised equipment to stand up to harsh environments. Intersec hosted security, safety and fire protection exhibitors from over fifty countries at Dubai’s spacious International Convention and Exhibition Centre on 21st - 23rd January. For the security market, the show was an opportunity to demonstrate how the industry’s latest technologies can benefit end-users in the UAE and globally. While the show hosted many impressively-sized stands from key security players, these tended to reflect the ongoing shift from a product-centric market to a focus on customer problems and solutions. Rather than filling the floorspace with an abundance of products, many brands chose to showcase how their flagship solutions could function in real-world applications. Retail surveillance delivers ROI Numerous companies opted to highlight their retail solutions – a key vertical for Dubai, which is known for its elaborate city shopping hubs. The Axis Communications stand allowed visitors to experience its network video offerings for the retail sector, including integrations with Electronic Article Surveillance (EAS) and Point of Sale (POS) technologies. Solutions on show reflected how security systems are increasingly expected to provide a tangible return on investment: With options for queue management and people counting, Axis video technology can be used to provide business intelligence and improve the customer experience, as well as enhancing safety. IP video manufacturer Vivotek also showcased its latest retail offering, including fisheye cameras with built-in crowd detection and heatmap technology, which can help retail managers analyse customer traffic patterns and highly frequented areas. The panoramic nature of Vivotek’s IP cameras makes them ideal for collecting comprehensive data from retail stores. MOBOTIX CEO Thomas Lausten demonstrates how the company’s dual modular camera delivers high-quality images in extreme weather conditions IP video in extreme conditions The MOBOTIX stand was also less product-driven than at past shows. Instead, the focus was on how the manufacturer combines intelligent IoT technology and robust materials to address real end-user needs. CEO Thomas Lausten, who joined the company in June 2017, was on-hand to demonstrate how the company’s dual modular camera continues to deliver high-quality images in extreme weather conditions including ice, rain and sand. Rugged solutions were a big theme across the show floor. This is unsurprising given Intersec’s location in Dubai – the Middle East provides ample opportunity for the security market to capitalise on large outdoor projects, including the oil and gas industry. Video surveillance manufacturer Videotec showcased its latest HD PTZ cameras built to withstand harsh outdoor environments. The stand hosted an immersive ‘Experience Centre’, where the company’s flagship PTZ cameras moved in sync to a rolling video, demonstrating their use in vertical markets including oil and gas, marine surveillance, and critical infrastructure. Video surveillance manufacturer Videotec showcased its latest HD PTZ cameras built to withstand harsh outdoor environments MENA security market requirements Storage provider Promise Technology showcased its latest portfolio of surveillance solutions, including a cloud-based infrastructure optimised for growing IP video requirements. The manufacturer also introduced its new Vess A700 network video recorder series. This latest NVR offering specifically targets medium- to large-scale applications such as banking and industry. Such a solution is ideal for the growing Dubai market, where strict legislation requires a video retention time of 180 days. Intersec is set to return to Dubai from 20th - 22nd January 2019. Organisers expect over 1,300 exhibitors from across to globe to come together for a bigger, wider ranging and more innovative show.
Global positioning systems (GPS) have a role to play to combat shoplifting, especially in the fight against the growing trend of large-scale organised retail crime (ORC). Todd Morris, founder and CEO of BrickHouse Security, recently explained to me how GPS fits into the fight against retail crime. A variety of GPS devices – from small “micro” sensors to plug-in devices for cars to wired devices – can all be tracked using the same cloud-based service, which manages the devices. GPS devices provided by BrickHouse and others can be inserted in retail goods by a drug retailer, department store or even by a pharmaceutical manufacturer. The devices are often inserted into expensive luxury goods. In each case, the industry pays BrickHouse or another supplier for the GPS devices, which allow the goods to be tracked by police. Many law enforcement organisations have access to the cloud service, which they use for ORC investigations. “They’re not just trying to thwart the individual shoplifter, but organized crime,” says Morris. “It’s fencing that creates the demand. We help law enforcement officers shut down the fence.” The platform is designed to promote collaboration between retailers and the police. In each jurisdiction, each GPS tracker is linked to a police investigator who gets an alert of its location. It’s a good example of the benefits of approaching a problem from multiple angles. While out shopping, we see a lot of investment by retailers in preventing shoplifting – video cameras, inventory sensors, parking lot barriers to prevent smash-and-grabs. If all these measures fail, it’s good to know there’s a chance of solving the crime by following the stolen goods.
Senstar, a global provider of perimeter intrusion detection systems and video management software, is pleased to announce its Senstar LM100 hybrid perimeter intrusion detection and intelligent lighting system is helping to prevent theft at AIM Marine, a boat and motor sales and repair shop near Ottawa, Canada. Perimeter intrusion detection After two thefts from the storage yard, Aim Marine owner David Scott looked to add a layer of security to his 235 m (771 ft) perimeter fence. “My initial impression was that these systems were cost-prohibitive for a business of my size,” Mr. Scott said. But after doing some research, he learned Senstar has simple and affordable options for small sites, including the Senstar LM100, which combines two key security features – lighting and perimeter intrusion detection. “The Senstar LM100 luminaires provide high quality, direct illumination along the fence line – deterring intruders and providing targeted illumination for video surveillance systems, all while monitoring the perimeter to detect any attempt to cut, climb or lift the fence fabric,” said Senstar Product Manager Todd Brisebois. Monitoring perimeter “Fully programmable, the luminaires provide general security lighting and can inform intruders that you know where they are by flashing the light. The Senstar LM100 also minimises light pollution and is energy efficient.” Following the thefts, Aim Marine was subjected to high repair costs and insurance deductible increases. With the LM100 now on the fence, no repairs are needed and insurance deductibles have been cut in half. The system has practically paid for itself. Since the Senstar LM100 was installed in spring 2018, there have been no attempted thefts at Aim Marine, and Mr. Scott is convinced having the LM100 lighting his fence has been key in deterring intruders. “Absolutely the LM100’s got something to do with it,” Mr. Scott said.
Edesix, a provider of Body Worn Cameras (BWC), announces that it has teamed up with retailer Asda to enhance in-store security. After a successful trial, which began in 2016, there are now over 900 Edesix VideoBadges being utilised in over 250 sites nationwide, with more growth expected in the near future. Edesix collaborated with CBES, Asda's preferred security installer, to design and install a tailored wearable CCTV deployment system perfectly suited to the retail giant's needs. Edesix and CBES worked closely at Asda's national security centre and across four store deployments to provide them with the knowledge and expertise so the cameras could be rolled out in the remaining stores with minimum impact on store efficiency. Improved colleague security Asda has been able to improve colleague security, diffuse aggressive and volatile situations and reduce valued investigation time This system, which is intuitive to use and requires minimum training, has enabled staff to integrate the cameras into their daily working processes with minimal fuss. As a result of this partnering strategy, which relied on both the innovative nature of Edesix's technology and communication between all parties, Asda has been able to improve colleague security, diffuse aggressive and volatile situations and reduce valued investigation time, thus reducing costs. Since the deployment, Asda has proven the viability of these cameras by securing numerous convictions relating to theft and violence against staff. Confrontation preventer Richie McBride, managing director of Edesix, explains: "Asda, along with CBES, identified the need to re-think its key security policy around challenging aggressive behaviour towards staff. In searching for a technology partner, CBES chose Edesix as their BWC provider, to deploy initially to the most affected stores, eventually rolling out to over 250 sites across the UK. The aim was to improve the safety of colleagues in public facing roles and shoppers within the stores, whilst producing compelling evidence when needed." The Body Worn Cameras act as a confrontation preventer, as it is proven that members of the public are far less aggressive to staff members" McBride adds: "The Body Worn Cameras act as a confrontation preventer, as it is proven that members of the public are far less aggressive to staff members if they know they are being filmed." Winning major contracts Edesix, which was recently acquired by US-based security specialists Vigilant Solutions, has enjoyed a great deal of success lately, ranging from winning some major contracts with the likes of UK prisons, Scotrail and South Australian Police, to being named in the Sunday Times Hiscox Tech Track 100 league table. Edesix currently supplies markets across the globe, through direct sales and international partners, to geographies including the UK, Europe, USA, Canada, the Middle East and Australasia.
Checkpoint pioneered RF technology’s use in the retail industry and is now ushering in a new era through the introduction of a brand new electronics platform that is resetting the boundaries of what is achievable, both in terms of antenna design and functionality. Simon Edgar, Senior Director EAS Systems & Software at Checkpoint Systems, gives some information about the thought process behind the new NEO system. 1. Checkpoint is noted as inventing the first Radio Frequency-based Electronic Article Surveillance system, what would you say has been the main driver for you to re-think the whole Radio Frequency design? “Checkpoint has a long reputation of delivering quality RF hardware and labels. We have maintained our position as the market leader as we’re always looking for ways to improve the solutions we offer. That said, there are only so many antenna designs and innovations that you can come up with, while working from the same blue print. With the rapid rate of change retailers are having to adapt to, it made sense that our solutions were able to cope with these changes, particularly the increasing demand for connectivity between multiple new technologies and sensors. That’s when we started to think outside of the box, about redefining the antenna design – so that this valuable piece of hardware is fit for the rigours of today’s retail environment.” 2. How did you set about creating NEO? “Discussions about a new electronics platform started a couple of years ago. As technology changes, the options to adapt our electronics platform also open up, so we started to re-think the traditional RF loop concept. Bricks and mortar stores are striving to be more technologically advanced and connected in everything they do, in order to bring new customers through the doors and maximise their sales.As technology changes, the options to adapt our electronics platform also open up, so we started to re-think the traditional RF loop concept" So it made sense to apply the same philosophy to our antenna portfolio. We’re extremely proud of what we have achieved in such a short period of time. It demonstrates that we’re at the forefront of retail technology and not many vendors can have a market ready product available within just eight months.” 3. How many people have been involved in its development? “The project was split in two, with an electronics development team and an antenna design team. All together the project has involved Checkpoint employees from around the globe, including 20 engineers, 10 technical designers and the entire senior management team of Checkpoint. This doesn’t include marketing, sales and our customers – who have been involved throughout the process. It has been a true team effort and we have combined the wealth of retail experience and technical know-how within our business to create something really special.” 4. Acousto-Magnetic (AM) technology has presented some benefits to retailers over Radio Frequency, including wider aisles. Why have you continued to invest in RF? “We believe that RF technology has more benefits than Acousto-Magnetic, including cost, detection and energy usage. It has always been our preferred option for antenna, labels and source tagging – where we protect manufactured goods straight out of the factory. The latter often involves a wide selection of differing tag sizes and formats, and when we started to investigate new ways to lay out the electronics, previous performance boundaries related to tag size started to melt away. We soon realised that the NEO platform would enable us to incorporate new connected technology, while early test results showed the detection rates in the new electronics configuration was outstanding, enabling retailers to achieve the same distance between antennas that AM technology provides.” 5. You are using NEO to develop sensors for different vertical markets, why is it important that different stores have different types of antenna? “When shopping on the high street or in malls, you usually spend a few hours browsing. Stores spend a lot of time to make their displays appealing and ensuring entrances are as open as possible to entice people in. As such there has been increasing demand for antenna designs that are minimalistic and deliver a clear eye line to the displays, rather than customers’ not being able to see past the point of entry/exit security systems. In contrast, grocery or DIY stores tend to have more frequent footfall, often with trolleys. Designs for these environments need to be sturdy enough to take a few knocks and last a good few years under these harsher conditions. Thanks to the NEO electronics platform, the scope for varied designs has opened up dramatically, so over the next 12 months expect to see some exciting design concepts that can be utilised across the retail industry.” 6. Do you see the adoption of RFID speeding up across Europe, and is that why being able to upgrade to RFID is important? “RFID has been talked about for a while and many retailers are now beginning to adopt this technology. We are also seeing the emergence of Bluetooth and NFC, while some retailers are experimenting with other wireless technology, Chatbots, VR, AR and AI. The customer journey is more complex and a diverse range of solutions are being created that help stores communicate with customers and improve the shopper experience.Over the next 12 months expect to see some exciting design concepts that can be utilised across the retail industry" So really, it’s not just about upgrading to RFID anymore, it’s about all round connectivity. By offering a wide range of ‘intelligent’ options, our NEO electronics present retailers with the ability to upgrade at any time; we are expanding retailer options beyond what has ever been possible with entry/exit systems.” 7. Connectivity is a key USP of NEO; how are retailers looking to connect their stores and what are the common challenges? “As we just touched on, connectivity is playing an ever increasingly important role in the retail industry. Different technologies can be combined to provide wider information and hugely valuable, actionable data for retailers. NEO will become an active contributor to this data flow and will provide many different insights that will help a retail store run more effectively, not only in reducing losses, but improving customer engagement.” 8. 75% of retailers globally say their major investments in the next decade will be in in-store tech. Why is it important retailers introduce new technologies, like NEO, into their stores now? “Recent studies have shown that bricks and mortar stores are still an important part of the customer journey. In fact, a large percentage of shoppers still want to visit stores despite the ease of shopping online. But however they choose to shop, their expectations remain similar – they want to easily find what they are looking for, they expect instant customer service, and, perhaps most importantly, they want an easy checkout. This is where technology, like NEO, becomes a key part of a physical store’s modern day infrastructure. Delivering actionable, real time data to staff in-store, can significantly improve the consumer experience, keeping customers loyal and the store relevant in this new landscape.”
In this ever-expanding era of artificial intelligence (AI), Deep Learning will soon become the foundational technology for the security industry. Technologies that “learn” will become more common and more powerful. This trend will strengthen critical security efforts in every sphere. Hikvision’s three camera models equipped with deep learning algorithms will be introduced in the smart retail industry. In the retail business, with the growing popularity of shopping online, the retail sector has felt the disruptive impact of Internet e-commerce more than most industries. Some have reacted to online competition by closing physical stores, but others are attempting to overcome challenges through technological transformation. Traditional retail lacks intelligent tools for accurate data collection and visualisation, making it unable to provide a basis for business decision-making at the shop. Hikvision smart retail solution Hikvision has developed a Smart Retail Solution that provides comprehensive CCTV security to protect staff and customers and assist loss prevention. Not only that, this smart retail solution features data collection and analytics for enhancing business value. Benefiting from deep learning technology, three intelligent functions for retail support include people-counting to track customer traffic and volume, heat mapping to know the popularity of goods in the shopping area, and queue detection to monitor the queuing situation in real-time.\ Hikvision’s Dual-Lens People-Counting Camera provides accurate customer counting and generates customer flow trends Dual-Lens People-Counting Camera There is an old saying in the trade industry: “small profits but quick turnover”. And footfall is a “KPI” – key profit indicator – that can help make that turnover. Compared to e-commerce, traditional offline retail stores lack the capabilities to accurately calculate customer flow. Hikvision’s Dual-Lens People-Counting Camera provides accurate customer counting and generates customer flow trends to evaluate performance and strategic initiatives. However, in a real-world scenario, shadows or other objects may easily cause miscounts. The Dual-Lens People-Counting Camera, equipped with two cameras and powered by a deep learning algorithm, easily overcomes such interferences to deliver highly accurate people-counting data. A key advantage of deep learning algorithms over surveillance cameras’ vision algorithms is that deep learning can be continuously trained and improved with better and more datasets. This means the longer it works for you, the smarter it gets. Human detection feature Featuring binocular stereo vision, 3D people detection, and height filtering technologies, the Dual-Lens People-Counting Camera is able to accurately distinguish human beings from non-human objects in the background. Hence, these cameras distinguish human beings from other objects and movements in the background. By analysing customer flow data, store management can optimise the allocation of the workforce to reach higher profits and ensure better customer service. Store managers can schedule staff strategically for peak and off-peak hours. Furthermore, they can also develop strategic marketing activities to attract customers by analysing the data of incoming rates (entering vs. passing by). Heat Mapping Hikvision’s Heat Mapping function allows retailers to determine the amount of time shoppers spend in specific areas of a store When customers enter the store, retailers are concerned about what merchandise customers are interested in. Before that, what's more important is how to get what route they walk and where they stop. With Hikvision’s Heat Mapping function, retailers can determine the amount of time shoppers spend in specific areas of a store, identify hot spots and dead zones, and measure the number of people who actually shop for specific products, rather than just casually walk by. Heat Mapping is used to monitor and measure the size of target traffic in a region. It is a graphical representation of data represented by colors, and it is usually used to analyse the visit times and dwell times of customers in a specified area. The Heat Map function is often used in shopping malls, supermarkets, museums, etc., and can find customers' preferences over time through heat maps, offering insight how to best place items and design the store layout. Fisheye cameras As a representative product, Hikvision’s Fisheye cameras, equipped with heat mapping function, not only capture a panoramic high-definition image but also learn about heat conditions in different regions within a store. In spacious areas, fewer cameras means reduced installation and labour fees. Hikvision’s fisheye cameras are ideal for these areas, maximising monitoring views and image quality insurance. Queue detection Hikvision Smart Retail Solution is designed to help retailers bring offline stores into a digital world In the retail industry, waiting time is one of the most important factors affecting the customer experience. Hikvision’s Queue Detection function can help retailers manage checkout lines. When too many customers enter a queue, it can notify management to open a new checkout line. More specifically, Hikvision’ queue detection cameras can monitor the queuing situation in real-time. Firstly, cameras count the number of people in each queue, and then track the dwell time of each customer. Once it is found that the number of people in queue is too many, or the average dwell time of customers is too long, an alarm will be triggered to prompt a response. Store management will be reminded to open checkout windows to reduce waiting times, improving transaction efficiency and the entire shopping experience. Hikvision Smart Retail Solution is designed to help retailers bring offline stores into a digital world, allowing data to support management and operations. And it will promote retailers’ technological transformation in response to increased industry competition through the use of innovative retail technology.
National Business Crime Solution (NBCS), a not-for-profit organisation that enables the sharing of data between law enforcement agencies and the business community in order to reduce crime, is celebrating the success of the very first Business Impact Reduction Day (BIRD)—also known as Operation BIRD—an industry-led initiative that is designed to target and manage the effect of business related crime activity. Police-assisted retail surveillance The initial exercise took place at Westfield shopping centre in London, where 51 security and loss prevention professionals from across the industry joined forces with the police service and retailers to target prolific and persistent offenders. The brainchild of NBCS, Operation BIRD was supported by the Metropolitan Police’s Business Crime Hub, National Business Crime Centre, Territorial Support Group, London Borough of Newham and Westfield Stratford City—all of which played a vital role in planning and executing the manoeuvre. The day began with a full briefing and the identification of persistent offenders, who were to be apprehended in a safe manner with no violence. In addition, a team of ‘super-recognisers’ from the Metropolitan Police was present to identify any other offenders on the police radar.Perhaps the most significant, and unexpected, result of the day concerned the apprehension of a 15-year-old female from the north of England Officers in this unit have the ability to instantly place a familiar face, a skill that some researchers estimate is present in just one percent of the population. Successful implementation with civil recovery Operation BIRD proved to be a remarkable success with 18 detentions and various actions including penalty notices, community resolutions and civil recoveries, as well as a number of arrests and charges. Perhaps the most significant, and unexpected, result of the day concerned the apprehension of a 15-year-old female from the north of England, who it transpired was the victim of child sexual exploitation and was being coerced into shoplifting. She is now under the auspices of the child protection authorities and currently in care. Retail security education and training NBCS managing director, Dan Hardy, commented, “The story of how this vulnerable young person came to be shoplifting in Westfield shopping centre was truly shocking. It has brought into sharp focus why safeguarding intervention requires sensitive and considerate handling when dealing with the victims of child sexual exploitation. "It has also highlighted the need for security service providers to educate their officers on this subject and implement consistent training. NBCS will be looking to drive this forward with its industry partners, while further Operation BIRD activities will take place around the country in places that NBCS intelligence suggests are crime hotspots.” Detective chief inspector, Georgina Barnard, leader of the National Business Crime Centre, was equally impressed with the results. She concluded, “Operation BIRD has proved what can be achieved when relevant parties join forces to target and prevent the impact of business related crime activity. I applaud NBCS for this initiative and look forward to working on similar activities in the future.”
It has been proven that fitting rooms present retailers with a great opportunity to sell more merchandise, but can also act as a “safe haven’ for dishonest shoppers to conceal garments and steal them. According to the most recent Global Retail Theft Barometer, apparel retail specialists have one of the highest shrinkage rates globally, accounting for 1.8% of sales. To help minimise the risk of this concealment theft, Checkpoint Systems, a global leading provider of source to shopper solutions to the retail industry, has announced the launch of a new solution – ApparelGUARD. Magnet detection technology Available as part of the connected store Solution Application EVOLVE-Store™, this unique magnet detection technology is installed in individual fitting rooms. It identifies when someone carrying an illegally obtained security tag detacher enters the cubicle. It then looks for its movement as a dishonest shopper attempts to remove tags from merchandise. The alarm is triggered when ApparelGUARD antennas have sensed both events – minimising false alarms. An alert is sent via the EVOLVE-Store Live App to ensure the incident is responded to by a member of staff. The solution is easy to install and can protect up to 10 fitting rooms, either as a standalone application or it can be networked into an existing EAS infrastructure using a special API. Peace of mind for retailers Simon Edgar, Senior Director - Product Management at Checkpoint Systems, from Checkpoint Systems commented: “ApparelGUARD represents a new way fitting rooms are protected. Retailers are aware of the conundrum posed by allowing shoppers to try merchandise on in-store, but allowing them to do so is a key element of providing an interactive experience and it’s proven to increase sales. This solution will give retailers peace of mind, providing a visual deterrent to make dishonest customers think twice before using them as a haven to detach tags.”
Round table discussion
Video systems today offer more capabilities than ever. Consequently, the systems can be used in new ways. For a variety of reasons, however, many customers don’t take full advantage of the capabilities of their video systems and therefore are leaving value on the table. Education and training are tools to alleviate the situation, but the first step is to identify the new ways that video can be used. We asked this week’s Expert Panel Roundtable: How do customers under-utilise their video systems, and what should they do differently?