Retail surveillance

ABUS and 1st Call Lock and Key Shop (LKS) are celebrating over a decade’s partnership, reflecting a professional relationship built on continuity, technical development and shared standards within the security and construction sector. Established in 2004, LKS has expanded its presence in the industry over the past 20 years. Since beginning its direct partnership with ABUS in 2014, the business has placed a strong emphasis on product knowledge, structured training and the consistent application of technical expertise across its team. Key product ranges As part of the latest phase, LKS team members participated in dedicated pinning training, alongside in-depth instruction on the ABUS 83 series, helping to strengthen both hands-on capability and familiarity with key product ranges. The training programme includes participation from across LKS, with attendees representing technical, managerial, administrative, and trainee roles, including the first female benching apprentice. This cross-team involvement supports knowledge sharing and helps ensure consistent standards throughout the business. Fire door installations Says Joshua Kambo, Managing Director of Lock and Key Shop: “Our partnership with ABUS UK is built on shared values of technical excellence, product integrity and consistent service delivery. As a business specialising in security products, ironmongery and fire door installations, it is critical we work with manufacturers we can trust. Abus provides world-leading products backed by deep technical knowledge, which allows us to confidently specify and deliver fully compliant solutions across all our projects. This relationship not only supports our continued growth within the industry but also strengthens the diversity and capability of our team.” The involvement of trainee bench-locksmith Serena highlights the increasing participation of women in the trade and reflects broader efforts by both organisations to support a more inclusive and accessible industry. By creating opportunities for new talent to learn alongside experienced professionals, the partnership helps build a more diverse and sustainable skills pipeline, while also encouraging the sharing of knowledge across different experience levels. Changing customer requirements Serena Killeen, LKS Bench Locksmithing Trainee added: “I enjoy developing my skills in the master keying department at LKS, as a trainee in this industry and learning more about the industry each day, whilst representing the contribution we can make. Working with partners like ABUS allows me to gain hands-on experience and continues to build my confidence. It helps to feel supported and treated equally, and I would encourage more women to consider a practical and rewarding career path.” This approach brings together a range of perspectives and expertise across the partnership. In an industry shaped by evolving technologies and changing customer requirements, ongoing training plays a key role in maintaining technical standards and ensuring teams remain aligned in both knowledge and practice. High technical standards Colston Hendy, Technical Sales Manager at ABUS concluded: “Our long-term partnership with Lock and Key Shop is built on a shared understanding and a consistent approach to collaboration.” “This allows us to maintain high technical standards while supporting the continued development of their team. It is also encouraging to see new talent, including Serena, progressing within our industry, as diversity and inclusion are essential to innovation and long-term progress.”

ABUS UK has strengthened its team with a series of strategic appointments, highlighting its commitment to sustainable growth and continued investment in people, structure and capability to deliver exceptional customer service. Julian Williams joins ABUS in a national role, working closely with key accounts to develop long-term partnerships. Bringing a wealth of experience across merchants and the wider hardware sector, Julian will spend time understanding customers’ priorities and helping align ABUS solutions to their changing needs. Wider hardware sector At a regional level, Jamie Roberts takes responsibility for sales activity across Wales and the South West. With a strong hands-on approach, Jamie will provide customers and distribution partners with dedicated, consistent support, while staying closely connected to the wider ABUS UK team. His role strengthens regional relationships and helps ensure a joined-up experience across the territory. Ross Carter will support the operational processes and coordination that underpin service delivery and ABUS’ service proposition. His focus on efficiency and structure helps ensure reliable performance as demand grows, while maintaining a clear focus on meeting customer requirements. Customer-facing teams Isabel Jump is the new Marketing Coordinator focussed on activating key product lines, onboarding new customers, and driving POS and in-store promotions across Merchants, DIY, Retail, Locksmith, and Architectural Ironmongers. She will also manage a broad range of marketing responsibilities to support the growth of the customer network. Adam Evans, Managing Director of ABUS UK, said: “As our business develops, it’s important we continue to invest in the right areas. These key appointments strengthen both our customer-facing teams and our operational capability, giving us the capacity to support customers consistently while maintaining the standards people expect from ABUS.” Long-term performance The appointments reflect ABUS UKs measured, long-term approach to growth, ensuring the foundations remain strong as the company continues to expand across multiple market sectors. Adam added: “Each appointment strengthens a different area of the organisation, combining relationship management, regional leadership and operational capability to create a balanced structure that supports both day-to-day delivery and long-term performance. It’s about building the right structure for sustainable growth and making sure we have the experience in place to continue to deliver.”

Centrios continues to expand its radically simplified access control platform with the introduction of the Centrios Exit Trim — purpose-built for doors that require an Exit Device. Exit Device openings are some of the most common in a commercial space. Front entrances. Rear exits. Stairwells. Employee-only corridors. They’re required for life safety, yet they’re often the last openings to be modernised because upgrading them feels complex. App-based management experience The Centrios Exit Trim changes that. It extends the Centrios ecosystem to these important openings, delivering the same clean, app-based management experience businesses already rely on. The Centrios Exit Trim can be ordered with the ASSA ABLOY ACCENTRA® 6100 Exit Device, one of the most widely recognised rim Exit Devices in commercial applications. The 6100 is commonly specified for retail, schools, offices, healthcare facilities, and multi-tenant buildings — applications where durability, code compliance, and everyday performance matter. The ASSA ABLOY ACCENTRA® 6100 can be configured to multiple finishes and bar lengths with fire rated options. For distributors and installers, this simplifies specification and procurement. Commercial exit hardware Built to Retrofit Real-World Exit Devices and Applications New construction isn’t the only opportunity to modernise access. The Centrios Exit Trim is also designed to retrofit a range of existing exit devices already installed in the field. These brands represent some of the most common commercial exit hardware in North America — particularly in small businesses, offices, daycares, and retail environments. This retrofit flexibility allows businesses to bring access control into existing openings without replacing every Public component on the door. It supports phased upgrades, budget-conscious improvements, and standardisation across multiple locations. Common commercial applications The Centrios Exit Trim supports a wide range of common commercial applications, including: Retail environments with high daily traffic Back-of-house employee entrances Emergency exits and stairwell doors Multi-tenant office buildings Side and rear access points Changing staff schedules These are openings that need to remain code-compliant while also being manageable, trackable, and adaptable to changing staff schedules. In October, Centrios introduced the Centrios Mortise Lock — expanding the platform to support mortise-prepped openings commonly found in higher-traffic commercial doors. In December, Centrios started shipping the Padlock — allowing access to be controlled on more than just a swinging door. With the addition of Exit Device compatibility, Centrios continues to broaden the types of commercial openings that can be under one simplified access control system. All door locks on the platform, including the newly launched Exit Trim, can accept Centrios Card and Fob credentials which are enabled by the Pro Plan. Enterprise-scale systems From Cylindrical to Mortise to Reader-controlled openings to Padlocks — and now Exit Devices — Centrios offers a comprehensive small-business-first access platform. Centrios is designed for small and growing businesses that need better control, cloud management, and visibility — but don’t want to navigate enterprise-scale systems. Because as businesses grow, open new locations, or update existing spaces, access control shouldn’t become more complicated. It should easily expand with you.

Hanwha Vision, a global vision solution provider is releasing ConfigPro, a new device management and configuration tool for simplifying large-scale security installations. Engineered for enterprise and multi-site environments, ConfigPro lets integrators and system designers efficiently configure, manage, and maintain thousands of devices simultaneously from a centralised interface. Built on a server-client architecture, ConfigPro reduces installation time and minimises on-site configuration errors by enhancing device configuration prior to deployment. Processing tasks are offloaded to a server, freeing workstation resources while improving system performance and scalability across large projects.  Surveillance system management “Configuring devices one at a time is inefficient and impractical, especially in large-scale deployments,” said Kevin Choi, product manager at Hanwha Vision. “ConfigPro is a dedicated, enterprise-grade tool that allows multiple devices to be configured simultaneously, dramatically improving speed and eliminating the headaches typically associated with surveillance system management.” ConfigPro delivers an intuitive user experience optimised for bulk configuration. Users can operate ConfigPro as a standalone desktop app or connect client workstations to a centralised server for remote configuration across multiple sites.  Hardened security foundation Client-server communication can be established over a local area network (LAN) or securely across remote networks via VPN or port-forwarded connections. Remote connectivity is enabled through the organisation’s existing network infrastructure. The platform is built on a hardened security foundation, with updated code and a modernised set of libraries to enhance overall system resilience. Key Capabilities of ConfigPro Include: Bulk Device Configuration: Simplifies repetitive tasks through tag- and group-based batch configuration of cameras and security devices. Advanced Device Management: Provides expanded access to detailed device settings, a multi-device viewer, enhanced automatic and manual device discovery and support for installing open platform applications such as WiseAI. High-Efficiency Firmware Management: Supports manual and scheduled firmware updates that can run without interrupting ongoing configuration tasks. Enterprise-grade Stability: Engineered to reliably support high device counts and large-scale, multi-location deployments. Comprehensive Configuration Controls: Includes security settings, network configuration, streaming profiles, device system settings, certificate handling, backup and restore functions, and centralised log search and backup. Direct Web Viewer Access: Provides a seamless connection to individual device web interfaces from within ConfigPro. Supporting the full device lifecycle ConfigPro supports the entire device lifecycle from pre-sales planning through long-term operations, allowing integrators to efficiently configure and manage large numbers of devices at scale. ConfigPro streamlines bulk configuration and device management during installation, providing a centralised platform for deploying and maintaining enterprise and multi-site environments. Future enhancements will extend ConfigPro’s role both earlier and later in the lifecycle. Upcoming capabilities will allow integrators to import selected products from Hanwha Vision’s DesignPro during the design and planning phases to accelerate bulk configuration. Template-based configurations Upcoming integration with Hanwha Vision’s HealthPro will enable ongoing device health monitoring and lifecycle services after installation. Template-based configurations will also be introduced, allowing users to save and apply custom configurations simultaneously across devices. With ConfigPro, Hanwha Vision is transforming how large-scale surveillance systems are deployed and managed, helping organisations reduce risk and scale efficiently.

For large retailers with hundreds of branches, operational challenges often feel familiar. Rising crime, staff shortages, tight margins and ageing infrastructure dominate boardroom conversations. Yet while many organisations focus on headline issues, smaller structural inefficiencies quietly drain budgets year after year. One of the most overlooked is keyholding and access management. The financial impact of traditional keyholding models is significant. Across large retail estates, annual costs can easily reach six figures before factoring in disruption caused by staff turnover, lost keys, emergency locksmith callouts or delayed alarm responses. Emergency locksmith callouts As pressures mount, smarter access control is emerging as a practical way to unlock savings while strengthening security. The hidden cost of staff turnover Low wages, long hours, limited career progression, customer abuse and the growing gap between pay and cost of living all contribute to instability at store level. In 2022, research by retail charity Retail Trust found that one in five retail workers, and one in three employees at the UK’s biggest retailers, planned to leave the industry altogether. Fast forward to 2025 and the problem has intensified. According to the State of the UK Hourly Workforce Report, 63 percent of hourly employees say they intend to leave their job within the next 12 months. Traditional keyholding methods High turnover has a direct and often underestimated impact on property and security costs. When employees leave suddenly, sometimes quitting on the spot, retailers face delays, operational disruption and the expense of replacing keys and locks. Multiply this across dozens or hundreds of stores and locksmith fees quickly escalate. Traditional keyholding methods, including store managers retaining keys outside working hours, offer little flexibility in these situations. Once a physical key is unaccounted for, the safest option is often replacement across the board, including keys held by security services for outsourced alarm response. Smarter access control, including the secure storage of keys at the point of need, removes this risk. Combat soaring theft By eliminating the need for individuals to carry keys off site, retailers can change access permissions instantly and remotely, as and when required. Valuable stock and internal risk Retailers have invested heavily to combat soaring theft. Security tags, locked cabinets, screens and on-site security guards have become common, particularly in supermarkets and high-value categories. Yet not all theft is external. Internal shrinkage remains a persistent issue, especially for small, high value stock like mobile phones stored in back-of-house areas. While keys may be kept in a safe, access often relies on shared codes, informal handovers and no clear audit trail. Securing internal storage areas During busy trading periods, keys are passed around to save time, leaving retailers exposed. Smarter key management solutions can bridge the gap between traditional locks and full access control systems. For example, SentriGuard is used by some retailers to secure internal storage areas, providing full traceability of access and activity. For many organisations, this offers a cost-effective way to increase accountability without overhauling existing infrastructure or installing a fully digital, hard-wired access control system. Alarm response and the true cost of crime Retail crime does not stop during trading hours. When alarms are triggered overnight, speed matters. Delayed access can lead to greater damage, prolonged store closures and lost revenue, costs that extend far beyond the value of stolen or vandalised goods. Limiting consequential losses Access control plays a critical role in alarm response. Secure, intelligent keyholding allows security services or police officers to gain rapid access without forcing entry, reducing damage and downtime. For stores carrying high value stock, the ability to respond quickly can significantly limit consequential losses. The benefits of smarter access control increasingly extend beyond loss prevention. One growing use case is after-hours deliveries. With secure keys stored at the point of need, delivery drivers can access stores outside trading hours to drop off goods without requiring shop staff to be present. Key management systems This reduces overtime, simplifies logistics and improves accountability through detailed access logs and delivery notes completed using the key access app. As Stuart Wheeler, Managing Director at Keynetics, explains, “One of our large retail clients originally purchased our smart key management systems for all their branches to improve security and alarm response. However, they soon began seeing additional benefits in other areas of operation, particularly after-hours deliveries. With keys available at the point of need at all times, drivers are able to gain access without delays while retailers retain full visibility of the process.” The financial case is compelling. Average keyholding costs sit at around £400 per site per year. For a retailer with 250 locations, that equates to £100,000 annually purely for keyholding services. By comparison, modern access control and key management systems can pay for themselves within a couple of years. Ongoing costs are largely limited to alarm callouts rather than fixed annual fees. Yet many retail property managers never reach this calculation. Daily operational pressures Faced with daily operational pressures, they are firefighting rather than forward planning. A smarter way forward Retailers will continue to face complex challenges, from workforce instability to rising crime. While no single solution can solve them all, smarter access control represents a practical and immediately actionable opportunity to reduce costs, improve security and streamline operations. In an industry where margins are tight and savings are hard won, unlocking efficiencies hidden in plain sight may be one of the smartest moves retailers can make.

Quorum Cyber reveals the extensive, but alarming findings of its 2026 Global Cyber Risk Outlook report. AI automation and Ransomware-as-a-Service (RaaS) platforms have fundamentally altered the threat landscape, enabling nation-state actors to automate up to 90% of intrusions, and pushing vulnerability disclosures past 35,000 for the first time. Attackers abandon slow-encryption tactics, as evidenced by ransom demands in financial services exploding by 179%. Organisations face a stark reality: detection windows are shrinking, barriers to hacker entry are collapsing, and even modestly skilled criminals now wield capabilities once reserved for elite operators. Cyber risk considerations Insights from the 2026 Global Cyber Risk Outlook are derived from incidents and investigations observed across over 350 global organisations ranging in staff size from 10 to 10,000 throughout calendar year 2025. Highlighted report findings that need to reshape 2026 cyber risk considerations include: The number of newly formed ransomware groups increased by 30% in the year to October 2025 Global vulnerability disclosures rose 21%, surpassing 35,000 Early evidence of a nation-state group using AI agents to automate up to 90% of an intrusion Cybercriminals are increasingly shifting away from encryption toward faster, lower-cost data exfiltration attacks New white-label RaaS platforms enabling rapid launch of branded criminal operations Average ransom demands surged across multiple sectors, including 179% in financial services and 97% in manufacturing Nation-state threat actors associated with Russia, China, and Iran remain the top threats to the public sector, while North Korea-linked actors likely earned over $2 billion from cybercrime in 2025 Professionalised cybercriminal economy                “Over the past year, we have witnessed a marked acceleration in the capability and ambition of threat actors. The proliferation of AI-enabled tooling, combined with an increasingly professionalised cybercriminal economy, has lowered barriers to entry and expanded the reach of even modestly skilled actors,” says Federico Charosky, Quorum Cyber’s Chief Executive Officer. “This report distills the most significant developments observed across our intelligence, incident response, and counter extortion work, offering practical guidance to help organisations anticipate and mitigate emerging risks.” Strengthening cyber resilience In addition, the 2026 Global Cyber Risk Outlook includes companion reports focused on nine industry sectors, including energy, financial services and insurance, healthcare and pharmaceuticals, higher education, housing and construction, legal and professional services, manufacturing, public sector, and retail. Each companion report outlines sector-specific threat dynamics and practical considerations for strengthening cyber resilience. To help organisations interpret these findings and prioritise action, Quorum Cyber will host a live webinar on February 25 featuring Lesley Kipling, Chief Security Advisor at Microsoft, alongside Quorum Cyber’s Threat Intelligence leadership. The session will examine how evolving threat actor tactics intersect with modern cloud, identity, and AI-driven environments — and what security leaders should focus on to strengthen resilience heading into 2026. The 2026 Global Cyber Risk Outlook reflects Quorum Cyber’s Microsoft-first approach to security, informed by deep visibility into cloud, identity, and AI-driven environments. Founded as a Microsoft-first security services provider, Quorum Cyber is a long-standing member of the Microsoft Intelligent Security Association (MISA) and holds all four Microsoft Security specialisations: Cloud Security, Identity and Access Management, Information Protection and Governance, and Threat Protection.

A survey conducted by Blackhawk Network finds the average shopper plans to spend almost half of their holiday budget to buy gift cards this year versus only 39% in 2023. The global gift card market was valued at $1.3 billion USD in 2023, and it is projected to reach more than $5.2 billion USD by 2032. Fraud - a growing concern While gift cards continue to be top of mind for consumers for streamlined gifting, gift card fraud is a growing concern for consumers and businesses alike. According to the U.S. Department of Homeland Security’s Homeland Security Investigations (HSI) unit, gift card fraud, perpetrated by Chinese and other organised retail theft (ORT) rings, can be attributed to losses in the hundreds of millions of dollars globally, and is being used to fund other illicit crimes such as drug and human trafficking. The retailers implement procedures to mitigate attacks. Using data insights to detect emerging threats and identify hidden connections is among the ways retailers can protect the integrity of their gift card programs. How gift card fraud is manifested Typical physical gift card scheme involves purchasing items using stolen credit cards  Gift card fraud occurs both at physical locations and online. A typical physical gift card scheme involves purchasing items using stolen credit cards and then returning the items for store credit or gift cards. While some stores have strict and well-enforced return policies to ensure that only customers entitled to refunds receive them, fraudsters employ fake tracking ID (FTID) tactics that focus on bypassing identification checks during returns, enabling them to return stolen merchandise or exploit refund policies.  They use a combination of fake IDs and altered receipts or rely on lax return processes to achieve their goals. Once gift cards are obtained, criminals can sell them at a discount or use them for personal purchases, effectively converting stolen goods or false claims into untraceable funds. Tactics to convince consumers One tactic involves draining a gift card by obtaining the barcode, Card Verification Value (CVV) number, personal identification number (PIN), or activation code from beneath the slim cardboard packaging. Once they obtain the code(s) from physical cards, they reseal them, monitor online for consumers to buy and load the cards, then spend the balances before the consumers can. Some merchants have sought to combat this by keeping store-branded gift cards behind the checkout counter, handing them out after purchase. However, this approach can be costly and inconvenient for both retailers and customers, as it requires additional resources for in-store management and potentially slows the purchasing process. Other online tactics involve people who misrepresent themselves in a variety of phishing scams to convince consumers to purchase gift cards, then provide the card details to others who then drain the cards. Scammers tell the victim which gift card to buy (and where). They might say to put money on a card for an online store, a streaming service, or a specific retail store. These scammers often work as part of an organised crime network. Retailers leveraging open info, AI, to combat gift card fraud Retailers are empowered to improve the monitoring and analysis of gift card transaction patterns A growing number of retailers are leveraging publicly available (PAI) and hard-to-reach data and analytics to extract key insights that help fight various forms of gift card fraud and stay ahead of evolving fraud tactics. With such tools, retailers are empowered to improve the monitoring and analysis of gift card transaction patterns, identify anomalies, and implement proactive measures to prevent fraudulent activities before they can impact consumers and sales revenues. Retailers need this type of approach in their efforts to battle scammers, who continue to refine tactics for draining gift cards and committing other types of retail fraud. Beyond simply refining their techniques, fraudsters continue to advance their use of technology to commit their crimes. For example, cybercriminals also use bots to perform brute-force attacks on gift card websites. They are increasingly using AI to perpetrate gift card fraud. Leveraging Latest AI And LLMs Retailers need to continually upgrade their fraud-fighting strategies and technologies as well. They can lean into PAI and analytics, in conjunction with existing security operations and investigations, to safeguard the integrity of their gift card programs and demonstrate their commitment to customers, reinforcing brand trust. In addition to leveraging the latest versions of AI and large language models (LLMs), retailers can take advantage of open-source intelligence (OSINT). By leveraging PAI and difficult-to-obtain data with analytics, brands are using OSINT to more quickly seize on evolving threat patterns to recognise current and shifting fraud schemes and stay ahead of evolving fraud tactics. In this way, the AI operates as a resource multiplier, compiling and processing data at faster-than-human speeds, while enabling the ability to extract actionable insights at scale. Users can make more accurate and timely decisions. Retailers need to upgrade their fraud-fighting strategies and technologies. Safeguarding gift cards, customer trust, and brand integrity OSINT can inform retail security managers, loss prevention directors, fraud investigators, and others to help spot and deter gift card fraud. By using AI to detect patterns and anomalies, OSINT solutions can help fraud specialists spot patterns of suspicious activity that may indicate distinct instances of fraud. AI further helps fraud specialists identify members of ORT rings by uncovering hidden connections among seemingly unrelated individuals and transactions. The market for retail gift cards is large and continues to grow, and so too, is the gift card fraud threat. By adopting OSINT for fraud prevention, retailers can stay ahead of tech-savvy criminals, safeguarding gift card revenue streams, as well as customer trust and brand integrity.

Choosing the appropriate fingerprint technology for a given application is dependent on factors including the required level of security and matching accuracy, the desired capabilities and features, and the usability to achieve adoption and productivity goals. A successful evaluation process will help ensure that this mature and proven user authentication method performs as expected. Fingerprint biometric advantages The speed, simplicity, accuracy, and cost-effectiveness of the fingerprint method have made it among the most widely used for biometric authentication across industry sectors ranging from banking and finance, retail, and healthcare, to government and law enforcement. It performs biometric technology’s “something you are” function while offering unique characteristics that make it particularly valuable for many applications. Unique identifier The fingerprint biometric has the permanency of being reasonably stable and consistent over time Among these characteristics is the pervasiveness and special nature of the fingerprint -- almost everyone has one, and each is a unique identifier. The fingerprint biometric has the permanency of being reasonably stable and consistent over time. It is also easy to acquire, measure, and process. High adoption rate Another key attribute of a fingerprint biometric is its ability to be protected against threats ranging from abuse and misuse to theft, imitation, and substitution. When it is used with recognition techniques the resulting solution performs with a combination of accuracy, speed, scalability, and ease of use. Fingerprint biometric solutions also have the highest adoption rate among biometric authentication solutions according to an industry report published by Payments Journal. Three interrelated components There are three basic components in any fingerprint biometric system as shown in Figure 1:  capture (using a sensor that can capture even the most difficult finger types); liveness detection (using the Presentation Attack Detection – or PAD – technique); and matching (including preventing rejection of a legitimate user). Biometric algorithm The sensor captures and pre-processes the fingerprint data. It must be able to successfully capture fingerprint images for a range of skin types and print conditions under diverse temperatures, humidity, light, surface oil, dust, dirt, and other environmental conditions. A biometric algorithm then extracts minutiae data about the fingerprint ridges (endings, bifurcations, islands, etc.) and their orientation and position. PAD technique Implementing a presentation attack detection (PAD) technique at this stage activates the fingerprint biometric system’s second key element: liveness detection. This verifies the fingerprint’s authenticity and that it belongs to a living person. The system’s third element – matching – occurs after the PAD-verified fingerprint dataset has been securely stored as a record, known as a template, inside an enclave with cryptographic protection. Check for liveness The corresponding template of the legitimate user is then retrieved from secure storage When the fingerprint is presented for matching, it is rechecked for liveness. The corresponding template of the legitimate user is then retrieved from secure storage and the process of matching the fingerprint with this template is executed. This must be completed accurately and without rejecting a legitimate user. Types of fingerprint sensing technologies There are four prevailing categories of sensing technologies used with fingerprint readers: optical, capacitive, thin-film transistor (TFT), and multispectral imaging (MSI).  Optical and capacitive method Optical is the most mature sensor technology and offers the benefits of a compact size, good capture Optical is the most mature sensor technology, and offers the benefits of a compact size, good capture and matching performance, a small enough size to fit in most desktop environments or shared workstations, and a high level of accuracy at a cost-effective price point across all use cases. The capacitive method, on the other hand, is less prone to fake finger attempts while also offering a thin and compact size for space-limited applications, the power efficiency to support battery-operated devices, and the ability to handle both indoor and outdoor lighting conditions. TFT technology The third technology goes a step further in capture accuracy. TFT technology can accurately recognise the smallest fingerprint features with ultra-high resolution and is used either as a larger-size matrix capacitive proximity detector (capacitive fingerprint sensor) or a larger-area matrix light detector (optical fingerprint sensor). It is ideal for in-the-field mobile identification applications that require a cost-effective, ultra-slim, and lightweight solution with low power consumption. MSI technology MSI technology differs from all three approaches, projecting multiple colors of light into the finger from different angles to collect both surface and subsurface biometrics data. It captures the most difficult fingerprints of diverse demographics, in a wide range of challenging environments. HID has used this patented technology in fingerprint readers that are compliant with ISO 30107-3 PAD Level 2 for advanced anti-spoofing against fraud. The technology also improves matching and offers sophisticated endpoint security that prohibits cyber criminals from gaining unauthorised access to networks by turning fingerprint readers into secure endpoints. Best practices for technology selection Much is expected of the current fingerprint solutions, including delivering a low total cost of ownership Much is expected of the current fingerprint solutions, including delivering a low total cost of ownership. There are three top considerations: security, suitability, and usability. Each is important and the best approach is to strike a balance between all three. Following are the questions to ask during the selection process: Security: What is the regulatory environment? Financial and government services, healthcare, and law enforcement are some examples of highly regulated sectors with elevated security compliance requirements. Are there mandates in place for advanced capturing and biometric authentication specifications? How important is it to ensure anti-spoofing through liveness detection? Will endpoint security be required so that, if the fingerprint device is hacked, no network, system, or data behind the firewall will be impacted? Suitability: Where will the biometric technology be implemented? There will be additional considerations if it is to be embedded in portable, battery-operated devices that require low power consumption. Where will the technology be used? Will it need to fit into small spaces or be used in challenging indoor or outdoor conditions and environments? Will durability be important? Some deployments will face unpredictable weather and difficult lighting conditions for image capture. Will the technology be used for mission-critical border control or a more common – and less demanding -- commercial use? Usability Is it critical that the technology easily and consistently perform capture and matching? Will there be high volumes of fingerprint captures and matches? Is “friction frustration” a concern? If so, the solution must perform matching quickly and accurately to sustain high levels of user productivity. Will the fingerprint device be used by one person exclusively, or multiple people in a shared workstation setting? How diverse is the user population? Some readers are designed to handle all types of fingerprints and diversified demographics. Different applications  Fingerprint biometrics is a proven solution to address real-world challenges, each with its requirements The answers to these questions will help determine the best choice of fingerprint technology. Different applications apply fingerprint biometrics to very different use cases but in all cases. It is a proven solution to address real-world challenges, each with its requirements. For instance, in a healthcare clinician’s terminal area or a similar shared environment with limited space, a durable, low-profile capacitive sensor may be the right answer. For an organisation in a highly regulated, mission-critical environment like a bank or border control agency, advanced technologies such as MSI readers may be needed to avoid the serious repercussions of a spoofed identity or the rejection of a legitimate one. Requirements for a biometric solution These are just a few of the requirements to consider when choosing a fingerprint solution. In banking and finance, alone, fingerprint biometrics is used for applications ranging from transacting at the ATM to customer onboarding (eKYC), compliance (AML/KYC), and fraud prevention.  The retail sector adds even more, including age verification, loss prevention, point of sale (POS) security, self-service checkout, and secure time and attendance.  Law enforcement organisations have their unique requirements, using fingerprint biometrics for background checks, criminal booking, crime investigation, inmate management, mobile identification, and more. For government agencies, typical applications include benefits distribution, border security, citizen ID, employ authentication (SSO/MFA), and voter registration. Each application requires a thorough assessment of the best fingerprint technology for the job. The right touch The right solution will deliver the optimal balance of security, suitability, and usability Fingerprint biometric solutions empower a wide range of use cases with the simple touch of a finger. The right solution will deliver the optimal balance of security, suitability, and usability based on an analysis of criteria including specific application requirements, the characteristics and size of the user population, and challenges posed by environmental conditions. Accuracy, efficiency, and security The world faces increasingly dangerous fraud, account takeover, and impersonation threats. As industries and enterprises work to improve and evolve their identity and access strategies to combat these threats, fingerprint biometrics continue to prove their value through solutions that meet the key selection criteria while delivering the highest levels of accuracy, efficiency, and security.

With the rise of organised retail crime (ORC) making headlines, retailers are grappling with the dual challenge of safeguarding both their staff and store assets, while addressing the economic pressures that impact profitability and consumer demand.  RFID technology The key lies in identifying effective solutions to counter the current surge in ORC, enabling retailers to secure their vulnerable staff and protect inventory for paying customers. Technology plays a crucial role in supporting brands on this mission, with RFID technology continuing to be a valuable solution. It aids retailers in gaining better control over retail crime, leveraging inventory data.  The ongoing surge in retail crime  Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector Seen as a global issue, the British Retail Consortium recently reported that incidents of theft have increased by 27% across 10 of the largest cities in the UK, with some cities reporting up to a 68% increase. In the US, retailer Target reported an inventory loss of $500 million for 2023, amounting to a 100-basis point hit to gross margins in 2023. The current surge in theft is not attributed to a singular cause. Inflation has elevated the challenges around affording items, prompting criminals to target the retail sector. Lack of preventive measures A significant contributing factor is the lack of sufficient preventive measures by law enforcement, which in some cases has led to a rise in more severe incidents. However, the implementation of technologies like RFID allows retailers to efficiently build cases against criminals, putting them in a stronger position when it comes to reporting thefts.  Not all retail crimes are orchestrated by large entities or executed through sophisticated methods. Some stores have seen a reduction in staff numbers and, as a result, there are fewer people on the shop floor, making it easier for shoplifters to carry out their activities unnoticed. The true impact of retail crime  Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey The impact of retail crime on businesses extends beyond financial and economic consequences; it has also led to a surge in violence against retail staff, an ongoing trend elevated by the pandemic. Over 70% of retailers believed the threat of ORC had increased over the past five years, according to a recent survey conducted by the National Retail Federation. This escalation in violence not only results in immediate repercussions but also contributes to long-term mental health issues for staff, fostering an atmosphere of insecurity that has compelled some retailers to close their physical stores. Policy implementation Given the challenge of staff retention across various businesses, addressing retail crime becomes an even more urgent matter. Additionally, retailers are wary of their employees facing potential danger and the prospect of legal action. Consequently, many have implemented policies prohibiting employees from actively intervening when confronted with shoplifters.  Privacy concerns with facial recognition Retail crime also affects customers, as businesses seek to offset losses by raising prices Retail crime also affects customers, as businesses seek to offset losses by raising prices, further burdening financially strained consumers. The presence of visible security systems not only makes stores more hostile but also diminishes the overall customer experience. While facial recognition technology is considered a potential solution, privacy concerns have emerged in its various applications.  Today’s problems, yesterday’s solutions Retailers are resorting to historic measures such as steel cables, physical monitoring, or plastic screens to resolve customer issues. However, the reality is that these solutions are unfit for solving the problem, causing friction for both customers and staff.  Digital solutions The newer approach involves equipping retail staff with body cams and providing new training The newer approach involves equipping retail staff with body cams and providing new training to deter shoplifters. Some stores are even offering the police discounted food and beverages to encourage their presence.  The responsibility lies with management teams to seek effective solutions. In an era dominated by data and technology, retailers must shift their focus from traditional security methods to digital solutions that align with the challenges of today’s society and modern retail environments.  Shrinkage When discussing theft or organised retail crime, retailers commonly use the term "shrinkage," referring to not only theft but the broader issue of lost inventory. Additional drivers of shrinkage include damage, fraud, and internal theft.  A significant problem arises as losses are often based on guesswork and estimates rather than concrete numbers. Retailers may lack a comprehensive understanding of their inventories, further increasing the issue of shrinkage.  Combating shrinkage  Utilising RFID technology notably helps in boosting inventory accuracy Some retailers still struggle with limited knowledge of the whereabouts of items, a challenge heightened by the issue of shrinkage. Utilising RFID technology notably helps in boosting inventory accuracy. This enhancement enables retailers to obtain a clearer understanding of their inventory and the precise locations of items.  Comprehensive strategy Changes in the in-store experience have highlighted the relevance of RFID, especially as self-service checkouts encounter double the shrinkage levels compared to traditional checkout stores.  To combat retail theft effectively, a comprehensive strategy should involve the integration of labels, deactivation, electronic article surveillance, and data analytics. This combination works synergistically to reduce shrinkage and enhance product availability.  Retail data analytics platforms RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors Linking hardware to an underlying data analytics platform empowers retailers to make more informed decisions. Retail data analytics platforms delve into alarms, deactivations, and visitor metrics, providing a deeper understanding of theft patterns.  RFID technology drives efficiency by pinpointing frequently stolen items, allowing for the identification of theft patterns. In instances of flash mobs in major metropolitan areas, RFID data can swiftly alert nearby stores, providing an opportunity for staff to monitor shop floors and incoming customers. Real-time optimisation  The crucial question remains whether both shoppers and retailers are prepared to shoulder the responsibility for these additional precautions. Nevertheless, these changes leverage data more effectively, optimising loss prevention strategies almost in real-time rather than relying on biannual inventory counts, therefore transitioning from static to dynamic loss prevention.  Holistic approach Striking a balance between security measures and providing a seamless shopping experience is key In a retail environment, not all items require protection, and prioritising the safeguarding of the most frequently stolen and valuable items can significantly impact shrinkage.  A holistic approach to retail theft is imperative, considering the entire journey of an item through the retail environment. Striking a balance between security measures and providing a seamless shopping experience is key.  Protection without hindrance  As stores move towards being checkout-free, retail criminals (or ORC gangs) will be presented with lucrative opportunities to steal, so retailers need to be one step ahead by introducing unobtrusive and effective technology solutions. For example, case building can be improved with item-level data.  RFID data offers a more precise means of assessing the value of stolen items compared to relying solely on CCTV. It provides detailed insights into the specific items removed from the store and the timing of these incidents. This proves beneficial in tracking repeat offenders.  Increased visibility with a proactive approach The modern retail environment continues to evolve and criminals are never far behind. RFID technology plays a crucial role in minimising shrinkage by enhancing inventory visibility. Moreover, it leverages the power of data to stay ahead, enabling better predictions of retail crime and the formulation of prevention strategies. This proactive approach allows for the implementation of more tailored solutions to alter outcomes positively.

Companies at GSX 2023 emphasised new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasises ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the mid-market to the cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for the pure cloud, but there are benefits to be realised from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realise the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘soft’ features for integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organisation more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organisation more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centres around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasising performance, protection (cybersecurity), and price, their data centres are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring centre where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

New buzzwords were abundant in the articles that generated the most clicks on our website in 2022. From the metaverse to the Internet of Things, from frictionless access control to artificial intelligence (AI), the topics most popular among our site’s visitors were at the cutting edge of change and innovation in the physical security marketplace. Here is a review of the Top 10 Articles of 2022, based on reader clicks, including links to the original content: Metaverse will promote collaboration and enable more efficiencies for security Metaverse is a familiar buzzword currently, but few people grasp what it means. In the simplest terms, the metaverse is an online “place” where physical, virtual, and augmented realities are shared. The term, Metaverse, suggests a more immersive online environment that combines elements of augmented reality (AR) and virtual reality (VR). For the physical security industry, the looming creation of a complex online environment offers possibilities and challenges. Establishing identity will be a central principle of the metaverse, and various biometrics are at the core of ensuring the identity of someone interacting in the virtual world. Cybersecurity elements are also key. On the benefits side, the security market is already taking advantage of technologies related to the eventual evolution of the metaverse. For example, the industry has deployed AR to provide information about a door lock’s status on a screen, headset, or smart glasses as a patrolling guard walks by. What are the security challenges of the transportation industry? Because transit agencies rely on several IoT devices, they get exposed to higher cybersecurity risks Rapid technological advancement, increasing urbanisation, and the growing expectations of commuters and governments are pressuring transit industry players to modernise. Commuters, urban planners, first responders, and other stakeholders want to use transit data to support their decision-making. Transit agencies’ security and operations teams need closer collaboration to stay ahead. However, for many years, most transit agencies have relied on siloed, proprietary systems. Because transit agencies rely on an ever-growing number of Internet of Things (IoT) devices, they also get exposed to higher cybersecurity risks as there are more network access points to manage. The future is here: ADT’s innovation lab evaluating robots and indoor drones New robots and indoor drones for security applications are on the horizon, based on the work of ADT Commercials’ Innovation Lab, which is evaluating the latest technologies’ value to customers and some typical use cases. The ideal use of humanoid robots is to perform jobs that are considered repetitive, dirty, dangerous, and/or mundane. In security, that describes most security guard positions. As the name implies, autonomous indoor drones are focused on flying indoors versus the outdoor environment, which is heavily regulated by the U.S. Federal Aviation Administration (FAA). Flying autonomously indoors not only eliminates FAA oversight but also will enable ADT Commercial to offer another choice to customers to further reduce their dependencies on and costs of human guards. Innovative security: the key to business efficiency, cost savings, and more Organisations have shifted business focus countless times since the onset of the pandemic. While many leaders have been primarily concerned with the immediate health and safety of their customers and employees, 2022 has given rise to a new trend. More than ever, business leaders are seeking security solutions that increase operational efficiency and cost savings as well as improve logistics and business insight. As working environments become more complex, organisations looking to drive higher productivity and profitability margins should consider security upgrades that prioritise integrated analytics and automation. Shoplifting today is more sophisticated, and so are the tools to fight it One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Traditional “shoplifting” has two major differences when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. One tool to fight to shoplift is analytics, which can be used to determine where shrink is occurring. Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts. Oosto offers 10 reasons to switch to frictionless access control in commercial buildings Access control for buildings is nothing new. It’s only in recent years that the urgency to implement smarter, more efficient, and more convenient forms of access control has increased, in the context of public and private sector digital transformation. Upheavals from the COVID-19 pandemic have forced organisations to re-think, pivot, and invest in new technology solutions that will incorporate Artificial Intelligence (AI) and Machine Learning, to gain speed in their operations, glean actionable insights from their video analytics, and enhance productivity with their teams. Which security trend is here to stay? Technologies and trends in the security marketplace come and go with some regularity. But how can you tell which trends are gaining traction and which amount to “the flavor of the month.” For example, while many physical security departments were hesitant to consider cloud-connected solutions in the past, they now better understand the benefits these solutions bring and how they can help them utilize their resources to achieve business goals while minimising overall operational complexity. Other technologies mentioned in the article include mobile credentials, AI-based analytics, video management systems, cybersecurity, and a new emphasis on data. What do these technology trends have in common? They are opening new possibilities for greater system efficiency and functionality. In short, they are playing a role in transforming our industry. GSX 2022 reflects changing technologies and evolving role of security The role of the security director increasingly will encompass facets of cybersecurity and physical security GSX 2022 in Atlanta highlighted the changing role of security in the enterprise. The role of the security director increasingly will encompass facets of cybersecurity as well as physical security. Transitioning to an operation that incorporates both disciplines requires a workforce that embraces education and building new skills. Education and the opportunity to build new skills are evident everywhere at GSX, including in the hundreds of education sessions and also in the knowledge shared on the show floor in the exhibit hall. Consolidation changing the face of the security market Consolidation is a dominant trend in the security marketplace. Large companies typically swallow up smaller companies as a means of expanding both their technology portfolios and their geographic reach. Sometimes a big fish is swallowed up by an even bigger fish. Despite the pandemic and resulting economic challenges, the security market has continued to be a desirable environment for both big players and startups, which then provide abundant acquisition targets for larger companies. This article highlighted recent mergers and acquisition news. Six trends at the intersection of video and AI Video has evolved beyond the capabilities of advanced imaging and performance to include another level: Artificial Intelligence. Video imaging technology combines with AI, delivers a wealth of new data, not just for traditional physical security applications, but for a much deeper analysis of past, present, and even future events across the enterprise. This is more than a big development for the physical security industry; it is a monumental paradigm shift that is changing how security system models are envisioned, designed, and deployed. Much of the heightened demand for advanced video analytics is being driven by six prevalent industry trends.

Shoplifting is often viewed as petty theft by individuals, but that is not always the case. Overall, shoplifting is becoming more sophisticated and coordinated. Sometimes, retail crimes are strategic and expertly choreographed. Every step is carefully thought out — from the brand to the location to the items that are taken. Shoplifting, a major safety concern Also, the violence that accompanies these events is rising. Shoppers are rightly concerned about their safety while shopping, and the brand reputations of retailers are under threat. Traditional ‘shoplifting’ has two major differences, when compared to organised retail crime (ORC). The differences are numbers and motivation. ORC consists of groups working together to monetise theft, very different than an individual taking an item they need. Rise in organised retail crimes (ORC) ORC groups take in-demand items that they can resell for a profit, either online or at a physical location ORC groups take in-demand items that they can resell for a profit, either online or at a physical location. Also, ORC attacks are not random - they come with a high level of strategic thinking. “Armed with the right tools, retailers can identify ORC patterns that allow them to potentially anticipate and take steps to mitigate future events,” said Craig Szklany, the Vice President and Product General Manager - Loss Prevention & Liability at Sensormatic Solutions. Although ORC was rising before 2020, the COVID-19 pandemic and its impact on people’s lives and livelihoods accelerated the trend.  Economy impacts shoplifting The economy also impacts shoplifting. “When consumers have less money to spend, they are more likely to steal necessities,” said Craig Szklany, adding “Keeping food on the table or finding an alternate source of income to pay the mortgage can be powerful motivators, and some individuals turn to retail crime to keep up.” One tool to fight shoplifting is analytics, which can be used to determine where shrink is occurring. Craig Szklany continues, “Understanding where crimes take place helps retailers make strategic decisions about where to place their loss prevention efforts.” Loss prevention systems with artificial intelligence (AI) Some of these systems are equipped with artificial intelligence (AI) that can identify ‘red’ and ‘green’ shoppers (thieves versus well-intentioned customers), as they move throughout the store, so retailers can respond proactively to potential threats. With enough data on these patterns, systems can alert retailers of at-risk locations" “Widespread use of these technologies can also help track ORC groups, as they move around regions or countries,” said Craig Szklany, adding “With enough data on these patterns, systems can alert retailers of at-risk locations.” He continues, “The increased use of scan-and-go and other forms of self-service checkout has made it easier for consumers to steal. Implementation of these systems has been one of the biggest factors in increased shrink for retailers.” Store visibility technology “The purpose of scan-and-go is to provide a seamless shopping experience for consumers, with smoother checkout and to help retailers reduce the need for employees,” stated Craig Szklany, adding “However, with increased theft, retailers need some form of monitoring at these sections.” He continues, “With store visibility technology and AI, retailers can both monitor self-checkout for theft, while also gathering insights that enable them to better identify and predict theft at these checkouts.” Intelligence-led loss prevention technology Craig Szklany adds, “Intelligence-led loss prevention technology provides a huge return on investment (ROI). Traditionally, items that left the store were as good as gone. With RFID and smart-exit technology, that is no longer the case.” These systems allow retailers to quantify theft events and include data on what was stolen and how much it cost. With that information, retailers can take a proactive approach to theft prevention, by providing enhanced evidence packages to law enforcement, which increases the chances of the items being returned to stores. Challenge of shift to the Internet of Things (IoT) The biggest change in retail technology in the last five years is the shift to the Internet of Things (IoT) The biggest change in retail technology in the last five years is the shift to the Internet of Things (IoT) and Store Visibility technology. Stores outfitted with integrated tags, pedestals, and AI-enabled video cameras can be connected holistically, so that retailers have a clearer insight into the thieves’ journeys in real-time. That data helps prevent future theft. These technologies provide a more accurate look into what exactly went missing, when, and where, which allows retailers to respond to shoplifting, in a way that they had not been possible in the past.  Modern loss prevention technologies offer flexibility “The great thing about modern loss prevention technologies is that they’re flexible,” stated Craig Szklany, adding “The same system that tracks ORC events can provide insight into energy use, floor optimisation, customer experience, and more.” RFID tags allow retailers to track inventory at the item level, so they are better prepared to make decisions about stocking and promotions. Computer-vision-based AI (artificial intelligence) that identifies ‘red’ and ‘green’ shoppers can also track customer sentiments and demographics, to enable retailers to offer special discounts and enhanced customer service, in order to improve customer experiences and establish loyalty. Benefits of video loss prevention technologies Ahead of busy shopping seasons, many retailers hire extra employees to serve as physical deterrents against theft, but labour shortages may take this practice out of reach this year. Video loss prevention technologies can reinforce retailers’ workforce, allowing them to be proactive against theft without drawing associates from their main goal: helping customers.

Hochiki Europe, working with Italian installer ELE.CO SRL, has completed the installation of a combined fire detection and emergency lighting system at a KOKO Emporio store in the Turin area. KOKO Emporio is a well-established value and family retailer with several stores across Torino and Moncalieri, offering home, clothing and lifestyle products to shoppers across the region. The store in question spans 800 square metres across a ground floor and basement. As with any busy retail floor, aisles and stock displays can make it harder for customers to find the nearest exit in an emergency, particularly those unfamiliar with the layout. The store needed a fire detection system that met current compliance requirements alongside emergency lighting capable of guiding staff and customers to safety during a fire or power failure. ESP intelligent fire detection ELE.CO SRL specified Hochiki's FIREscape+, which combines ESP intelligent fire detection with emergency lighting on a single four loop control panel. ALN-EN smoke sensors with adjustable sensitivity were installed throughout to reduce false alarms, and EN 54-23 compliant visual alarm devices were added to make alarm activation clearly visible to every occupant, working alongside ESP sounders to give full audible coverage. The basement presented a particular challenge. It houses separate retail and warehouse areas with long aisles, stock boxes and stairways, so the emergency lighting needed to keep the space illuminated and evacuation routes clear during a power outage. High power luminaries connected to the FIREscape+ panel now cover this area, guiding staff and customers to the nearest exit if the power fails or an evacuation is needed. Multi-site retail environment Ervin Peza, owner of ELE.CO SRL, said: "Hochiki's FIREscape+ system reduced installation costs significantly compared to installing two separate systems, making it the right choice for this application. Combining fire and emergency lighting on a single panel and loop reduces cabling, which simplifies both installation and maintenance." He added: "KOKO's new integrated fire and emergency lighting system means the store can run smoothly, day to day, with customers confident that any fire will be picked up quickly and that they can find their way to safety. Hochiki's addressable technology means the system can pinpoint the exact location of an incident and guide people along the safest route out, even if the power goes down." The installation shows how a combined, addressable fire and emergency lighting system can meet the practical demands of a busy, multi-site retail environment, giving store owners one system to manage rather than two.

DFNBG Gastro GmbH & Co. KG, operator of 48 Dunkin' branches and other catering establishments in Germany, has migrated to the MOBOTIX CLOUD for the central management of its video surveillance. DFNBG partnered with MOBOTIX Diamond Partner VALEO IT Neteye GmbH for more than ten years, who have implemented and continuously optimised secure and efficient MOBOTIX video solutions in the 48 Dunkin' branches. Data protection regulations The operation of local storage systems was proving particularly difficult in shopping centres Due to the strong growth of DFNBG, the demands on the existing video management system increased. The local storage of video data became increasingly complex - both in terms of data protection regulations and the management of access rights.  The operation of local storage systems was proving particularly difficult in shopping centres. The solution: a gradual migration from local NAS storage to the data protection-compliant MOBOTIX CLOUD. Access management and GDPR: the MOBOTIX CLOUD as a solution The MOBOTIX CLOUD video surveillance-as-a-service (VSaaS) offering allows users to conveniently control their cameras via a free app. The recorded videos are stored in highly available and cyber-secure data centres located close to the user. This ensures data protection-compliant storage in accordance with the GDPR. Intelligent camera technology A key advantage of the MOBOTIX CLOUD is the combination of intelligent camera technology A key advantage of the MOBOTIX CLOUD is the combination of intelligent camera technology and a powerful cloud platform. The cameras analyse events on site and only transfer relevant data to the cloud. This minimises bandwidth requirements while maintaining the highest security standards.  MOBOTIX Bridge Communication between the cameras and the cloud takes place via the MOBOTIX Bridge, a highly secure connection unit that ensures protected data transmission.  The cloud solution also eliminates the need to operate separate server rooms with high security standards on site - a clear advantage for branches in shopping centres or high-traffic locations. DFNBG can control access rights  Around half of the Dunkin' branches have already been converted to the MOBOTIX CLOUD Cloud data is managed directly by the users themselves. This means that companies such as DFNBG can control their access rights centrally without having to create individual solutions for each branch. “It was clear to us that the system is secure - including cyber-secure - and exceeds our requirements. But the central management of all access rights really saves us time and money,” says Harry Taubert, Construction & Development Manager at DFNBG. Around half of the Dunkin' branches have already been converted to the MOBOTIX CLOUD, and the remaining locations will follow successively. VALEO IT Neteye: MOBOTIX partner for innovative video solutions As a long-standing MOBOTIX Diamond Partner and one of the largest integrators of MOBOTIX systems in Germany, VALEO IT Neteye has been instrumental in delivering customised, future-ready surveillance solutions to DFNBG. VALEO IT Neteye also offers full-service training to DFNBG to ensure everyone stays up to date with industry changes. “We only offer our customers MOBOTIX solutions because we are absolutely convinced of the quality and durability of the products manufactured in Germany,” explains Norbert von Breidbach-Bürresheim, Managing Director of VALEO IT Neteye.

Founded in Taiwan, 85°C Bakery Cafe has rapidly expanded into an internationally recognised brand, known for its diverse baked goods and beverages. With over 80 locations across the United States, the company faced the complex challenge of managing security and operations at scale—especially with a lean IT team of just seven people. To keep operations running smoothly, they partnered with VIVOTEK, a global pioneer in security solutions, to deploy the AI-powered VORTEX Cloud Surveillance Platform, which enhances visibility, reliability, and operational efficiency across their retail operations. “Retail is not just about selling things. It’s about building trust and creating relationships.” — Ariel, IT Director, 85°C Bakery Cafe Challenge Legacy surveillance systems can’t keep up with expansion  Growth outpaces surveillance: As 85°C expanded rapidly across the U.S., their existing surveillance systems struggled to keep pace, resulting in operational challenges. In retail, fast incident resolution is crucial to customer satisfaction. At 85°C Bakery Cafe, their legacy surveillance system became a bottleneck, leading to increased costs, time delays, and operational risks.  Unstable legacy systems: NVR failures occurred monthly, taking upward of 25 days to repair, with a cost impact of around $2,000 annually for replacements.  Fragmented management: Lack of centralised access made it difficult to monitor, retrieve, or share video footage. Limited support: With only a seven-member IT team, managing all systems across multiple stores and scaling was challenging. Solution Built for retail efficiency: Faster setup & deployment and centralised cloud control  To overcome these challenges, 85°C Bakery Cafe implemented VORTEX by VIVOTEK, an AI-powered cloud surveillance solution designed for retail efficiency. For a small IT team managing dozens of busy stores, simplifying setup, streamlining operations, and supporting growth without overhauling infrastructure were critical. Hybrid compatibility: VORTEX unifies over 200 legacy cameras and 150 cloud cameras onto one platform without extra replacement costs.  Centralised management: It enables remote access control, receives instant alerts, searches the video footage in seconds with AI technology, and simplifies incident handling. Rapid deployment: Plug-and-play setup cuts deployment time by 50%, keeping store launches efficient and streamlined.  “Setting up in each location used to take us two to three days… With VORTEX plug-and-play, we’re done in just one day.” — Jason Chow, Tech Support Manager, 85°C Bakery Cafe. Results Smoother operations and better customer experience  For 85°C Bakery Cafe, VORTEX made physical security operations more proactive by improving response times, reducing disruptions, and giving staff the tools to stay focused on customers, not equipment. The plug-and-play setup cut installation time by up to 50%, while cloud-based management reduced site visits and operational costs. These improvements not only lightened the technical workload and streamlined daily operations but also strengthened customer trust with faster service and reliable incident resolution. "With Deep Search, we can find people or items in seconds. If a customer loses something, we trace it and recover it quickly."— Nolan Carter, Facilities Manager, 85°C Bakery Cafe. "VORTEX helps us prevent disputes and track items that go missing. It keeps the entire store running smoothly. When stores run better, customers stay longer and they come back more often."— Ariel, IT Director, 85°C Bakery Cafe.

Established in 1997, Dubai-based BMA International operates fashion retail in the Middle East and Asia across the Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Bahrain, Oman, Kuwait and Qatar with more than 250 stores offering two major brands — Redtag and twenty4. BMA’s steady growth is a testament to its focus on building trust with its shoppers, employees, suppliers and stakeholders to create a company that is people-centric, ambitious and results-oriented. Challenge Fraud is a common problem in the retail sector, particularly within large chains with hundreds of locations and tens of thousands of employees. BMA’s retail stores were no exception. Following an internal audit, security of point-of-sale (POS) terminals in retail outlets were identified as a serious concern, particularly the misuse of floor supervisors’ credentials to access terminals and modify or cancel transactions. The problem persisted even after BMA switched from passwords to a smart card-based authentication system The problem persisted even after BMA switched from passwords to a smart card-based authentication system. The most common issues involved supervisors leaving smart cards with cashiers to use in their absence and failing to return the cards when separation from an employer occurs — a frequent occurrence as many of BMA’s retail employees are expatriates who often return to their home countries. Fraudulent use of the smart card was also a common problem. Once a sale was completed and the customer had left the store with their purchased items, the smart card could be used to improperly access the system so the cashier could void the transaction and pocket the “refund,” resulting in both monetary and inventory losses. Biometric-based system “BMA’s internal auditors were concerned with the lack of control over the cards and the potential for fraudulent transactions due to their mishandling. They observed clear gaps in security and authentication practices that led directly to fraud and revenue leakage, resulting in the Internal Audit Committee recommending to the BMA Board of Directors that action be taken to plug the security holes by tightening the authentication process,” said Nainan M. Kurian, CEO of Technowave International LLC. The decision was made to transition authentication to a biometric-based system that would provide the required security at a competitive price that aligned with the aesthetics of the retail stores. The system also needed to be compatible with the Oracle Retail Xstore Office Cloud Service, which BMA International was adopting across its brands. Solution A fingerprint reader from HID is ideal for use by multiple people in a shared environment BMA International and its technology partner, Technowave International LLC, determined that the HID DigitalPersona® 4500 Fingerprint Reader met all their requirements — a decision supported by recommendations from other retailers that had deployed the product, and by the fact that competitive solutions were incompatible with Oracle Retail Xstore, a crucial requirement. A USB peripheral with a compact design to conserve space, this fingerprint reader from HID is ideal for use by multiple people in a shared environment. Its professional, modern design looks elegant in retail settings while offering superior authentication control via biometric functionality that uses optical scanning technology to achieve excellent image quality and reliability. HID DigitalPersona 4500 Fingerprint Reader With this easy-to-use technology, floor supervisors simply place their finger on the reader window, which rapidly captures and encrypts the fingerprint image, and then provides a red flash as a visual cue indicating that it was properly captured. That image is sent to the DigitalPersona FingerJetTM biometric engine for verification, and once the user has been authenticated, access to the POS terminal is granted. “Deploying the HID DigitalPersona 4500 Fingerprint Reader was simple and caused no disruption to retail operations. It paved the way for significant reduction in the malpractice that had been occurring with the smart card system,” said Kurian. Result Since deploying more than 1,100 HID fingerprint readers in retail outlets across KSA, UAE, Oman, Bahrain, Kuwait and Qatar, BMA has eliminated nearly all POS fraud and abuse. The system has also driven tangible improvements in the attendance and punctuality of floor supervisors, who must now be physically present in the store for authentication to take place. The HID authentication system is also capable of multiple types of authentications — providing flexibility that is appreciated by users who work at multiple locations. “Because the HID DigitalPersona 4500 Fingerprint Reader requires proof of presence for authentication, there is greater accountability among supervisors which resulted in immediate cessation of POS fraud and stopped both revenue and inventory leakage. The exceptional support provided by HID Global has also allowed BMA to take full advantage of the system’s functionality and flexibility,” said Kurian.

Take a walk to the local high street. Compared to a few years ago, they may notice many more “To Let” signs in empty shop windows.  It comes as no surprise given the number of shocks to the economic system over the last five years, ranging from COVID-19 to international conflicts, all of which have led to various consequences, such as energy price hikes, interest rate increases, and a general shift in many people's work patterns and consumer behaviour. Vacant retail space The total number of void private-sector commercial properties stands at approximately 165,000 According to Savills Research, the overall footfall of vacant retail space in the UK is around 14.5%, while the total number of void private sector commercial properties stands at approximately 165,000.  Additionally, an estimate of 7,000 commercial and business properties owned by Local Governments in Great Britain have been unoccupied for over 12 months. Net Zero ambitions Furthermore, a recent BBC article points out that business tenants are more inclined to search for smaller, newer and more energy-efficient office spaces to rent, are willing to downsize owing to hybrid working, and seek buildings that complement their Net Zero ambitions. This might be interpreted as an indication that a number of long-standing commercial premises would become vacant in the near future, forcing owners to update and repurpose empty spaces to meet the demands of a changing market. A costly asset that requires extra protection Insurance companies charge higher premiums for void property and require regular security While the property market and customer demands are shifting, some truths remain unchanged: commercial property should generate money, not drain it. However, void sites imply outgoing costs and no profit, so it only makes sense that any vacant space should be flipped as soon as possible. Unoccupied premises can become an alluring target for squatters, vandals, thieves and trespassers, which is one of the main reasons why insurance companies charge higher premiums for void property and require regular security and fire safety checks too. Enhanced security measures Such properties must be protected by enhanced security measures. This often involves the installation of steel doors and screens, perimeter protection, vigilant surveillance and prompt alarm response. After all, any break-in can cause far greater financial damage than the costs of protection; and the owner is legally liable for any injuries sustained by trespassers. Meanwhile, legit access is very much required by contractors to upgrade and renovate the site in preparation for the next business occupier. Any delays or missed visits result in further charges on an asset that is essentially nothing but another bill while vacant. Access issues: Fetch the keys For every contractor visit, property check or viewing, a key must be obtained offsite and then returned A minor but, consequently, very important issue might arise when accessing a site that is unmanned 24/7. For every contractor visit, property inspection or viewing, a key must be obtained offsite and then returned. This takes time, implies unnecessary travel and, potentially, may result in additional missed visit fees and rebooking arrangements in instances when a contractor is unable to gain entry. As a result, it may slow down the void property turnaround time. Keyholding arrangements Furthermore, complex keyholding arrangements can also slow down the security alarm response time. More and more security companies are moving away from the traditional keyholding model, in which keys are stored at the central location or in heavy key lockers in vans during patrols. While reaction time is critical, time is frequently wasted collecting keys or waiting for a keyholding patrol (rather than the nearest one) to arrive on site. Lock up and leave the keys. Securely. Keyholding solution must be more robust than doors or other means of entry to stop opportunistic intruders What about storing keys at the point of entry? This may be controversial, but it is a solution that has gained popularity in void property management with implementation of secure range key safes and lockboxes. The primary concern in such an approach is security. Even though property is void, the keyholding solution must be more robust than doors or other means of entry to prevent opportunistic intruders from taking advantage of the new keyholding arrangement. Smart key management solutions Stuart Wheeler, Managing Director of Keynetics, a company that offers smart key management solutions with security-certified key safes, comments, “Over the years, we have developed strong relationships with the top void property management companies in the UK and Europe. These clients require a keyholding solution that enables efficient FM service provision for vacant properties while also providing a high level of security.” “Storing keys at the point of need enables quicker alarm response times and allows approved contractors to enter the premises without any delays, but security must not be compromised; in that respect, our SentriGuard key safes are suitable for commercial properties and certified to LPS 1175 (Loss Prevention Standard) C1 and C3 security ratings, which is unrivalled by any other supplier.” SentriGuard key management system Stuart confirmed that in addition to security, the SentriGuard key management system is highly praised for its innovative technology. First, it incorporates a bespoke cloud-based platform that allows customers to manage access to multiple properties remotely and generate various audit reports that can also serve as a proof of service delivery. Second, assigned individuals may gain access to premises either using the mobile app or a time-restricted code. He added, “The ability for clients to access real-time data of site visits with a solution that does not break the bank and is secure has been the key to the success here in the U.K. and now across mainland Europe.”

The COVID-19 pandemic jumpstarted some shifts in the industry landscape, prompting many retailers to adopt innovative technologies like smarter Electronic Article Surveillance (EAS) systems and elevated services to ensure every tool in their anti-theft arsenal is effective, affordable and trouble-free. Working with an experienced retail security partner is the first step in identifying the right EAS products and services for your retail space. The Right Tag EAS hard tags come in a variety of shapes, sizes and purposes from those developed specifically for clothing, shoes, handbags and sunglasses to others that fit atop liquor bottles and benefit denial devices, like ink tags, that will damage or destroy an item if forcibly removed. Some of the newest EAS tags target specific high-value and high-theft merchandise, like electronics. Advanced EAS security tags Advanced EAS security tags for boxed goods allow retailers to stack multiple boxes on the shelf without obscuring the packaging’s marketing value. An adhesive backed holder is attached to the item, arming the EAS box with the flip of a switch after it to slides into the carrier. Once applied and armed, the tag is able to detect illicit tampering or removal and will self-alarm if illegally detached or if it passes through the store’s EAS detection pedestals before removal. Self-alarming EAS tags Self-alarming tags using infrared (IR) technology can provide theft protection for small or difficult-to-tag items, like health and beauty products, sunglasses and delicate clothing, fragrances and sporting goods. Remote tuning To be an effective deterrent against shoplifting, an EAS system has to work properly. If an issue with the system arises, seamless correction is a must.  More retailers are relying on Wi-Fi remote tuning for EAS systems as an innovative and cost-effective way to reduce on-site service visits. When you place a service call, the technician can remotely log in to your system to diagnose and, in most cases, remotely reconfigure your system so it performs at its peak. Concealed antenna systems Consumers returning to brick-and-mortar locations say they are looking for retail experiences that provide them with a sense of safety, comfort and security that does not feel intrusive. For luxury brands, aesthetics and lifestyle continue to be highly valued among shoppers who want to indulge in experiences that instill feelings of joy, happiness, familiarity and openness. Several higher-end retailers are implementing concealed EAS systems to be less prominent at store entrances without sacrificing security. Luxurious, wide entrances enhance a retailer’s exterior display area and are more welcoming to customers while also offering robust anti-theft technology and reduced nuisance alarms. The more advanced concealed EAS systems are made to work with smaller, unobtrusive EAS tags often preferred by high fashion retailers. Cost Versus Savings EAS systems have earned a solid reputation for simplicity and effectiveness to protect against theft of individual items. After installing a system, retailers report a 60-to-80 percent reduction in theft. If properly maintained, systems typically last 10-15 years with minimal downtime, and some systems can last more than 15 years. Any cost-benefit comparison must take into account the cost of stock losses due to theft, weighed against the initial and ongoing expenditures of a system. For many store owners, the investment in operating and maintaining an EAS system is far less expensive than the ongoing cost of theft that can have wide-ranging impacts on the business. Not only does theft account for lost sales, but can also erode customer loyalty when legitimate customers go elsewhere for better product selection because stolen products are no longer on store shelves. As a result, EAS systems guarantee that companies’ products will be effectively protected against any threats of theft that may pose a risk to their retail spaces.

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers? 

The role of the integrator/installer in the physical security marketplace is shifting as technologies evolve and applications expand. Integrators are being faced with a need to augment their expertise both in a wider range of systems and deeper into the specifics of each increasingly complex technology. At the end of the day, it falls to the integrator/installer to ensure a system performs as promised, however much a consultant or even a manufacturer might be involved in the process. We asked this week’s Expert Panel Roundtable: How is the role of the security installer/integrator changing?

The holiday season is marked by festive spirit and family celebrations, but it is also the busiest time of year for retailers. Busy shoppers willing to spend money are an upside to the holiday shopping season, and many businesses depend on the holiday rush as a critical element to having a successful year. A downside of a busy holiday season is an increase in retail security threats including shoplifting. We asked this week’s Expert Panel Roundtable: How can technology address loss prevention challenges during the holiday shopping season?