Urban populations are expanding rapidly around the globe, with an expected growth of 1.56 billion by 2040. As the number of people living and working in cities continues to grow, the ability to keep everyone safe is an increasing challenge. However, technology companies are developing products and solutions with these futuristic cities in mind, as the reality is closer than you may think. Solutions that can help to watch over public places and share data insights with city workers and officials...
A new range of Wisenet Public View Monitors (PVMs) equipped with a built-in SSL connected 2-megapixel camera have been introduced to help retailers deter fraudsters and shoplifters. Offering a choice of 10”, 27” and 32” monitors, the 3 new PVMs are designed to be located at store entrances, shopping aisles, till points or self-checkout pay points. With an SD/SDHC/SDXC slot that can facilitate up to 512GB of data storage, the PVMs provide store management with the opportunity t...
The events of 2020, combined with technological advances and the adoption of cloud and artificial intelligence for video surveillance, will make 2021 a transformational year for the industry. Eagle Eye Networks, the front-runner in smart cloud video security, shared the trends that will have the biggest impact on video surveillance, security, and the use of analytics to drive business intelligence and improvement in 2021. Customers are asking for the cloud; Advanced analytics will transform vi...
What a year 2020 was for the security industry! There were vast challenges that could not have been foreseen at the beginning of the year. It is safe to say that the events of 2020 defied all industry prognosticators. However, is that any reason not to hope our expectations looking ahead to 2021 will be much closer to reality? Can we possibly benefit from looking ahead and trying to plan for the challenges of the year ahead? We asked this week’s Expert Panel Roundtable: What will be the se...
This year has brought about changes in virtually every sector. As with other frontline industries, the security sector has been tested more than those able to move entirely to remote working. While the promise of a vaccine means an end is in sight, the post-COVID era will not bring with it a return to the ‘normal’ we knew before the pandemic. Organisations have adapted, becoming more resilient and agile and this will have lasting effects. The coming months will continue to be testi...
Technology has always stepped in to shorten distances between individuals. Whether through using electronic communications, such as email or video messaging, it has united people across different geographical locations and circumstances. Recent events have presented a unique challenge, where the ability to observe people and events in person has been restricted. This has had a knock-on effect on a variety of sectors, including healthcare, sports and education. Broadcast cameras have offered a...
The video-based fire detection Aviotec IP starlight 8000 from Bosch can now be used in environments without visible light. With the help of newly developed AI algorithms for video analytics, Aviotec's firmware version 7.72 is now able to reliably detect smoke and flames even with pure infrared lighting. Up to now, it was already possible with Aviotec to reliably detect flames and smoke in difficult lighting conditions down to a minimum of 2 Lux. Expanded field of application There are many applications in dark environments in which the new version of Aviotec offers an optimal solution for customers. Wherever there is a high fire hazard or a high fire load, for example in logistics and production, Aviotec in combination with IR-lighting is a suitable fire protection system to detect fires as they occur. Operators of warehouses that contain packaging material and are not illuminated at night or warehouses that have no lighting at all can benefit from this, for example, so that the risk of fire is significantly reduced from the outset due to lack of electricity. Power-over-Ethernet (PoE) Power-over-Ethernet (PoE) does not require the installation of power lines for Aviotec. In conjunction with IR lighting, Aviotec's new firmware version also reduces the risk of fire in industries that work in two shifts and do not use conventional lighting at night. Aviotec also offers a reliable solution for aircraft hangars, where visible interior lighting has been deliberately omitted for reasons of burglary protection outside working hours. The same applies to archives with particularly valuable documents and correspondingly high fire load. In all these cases, Aviotec ensures a particularly fast and reliable fire detection, since fires can be detected directly at the source of the fire without the need for the smoke to reach a fire detector. Video-based fire detection Aviotec can be used in almost all areas of fire protection, whether in daylight or poor lighting conditions "From daylight to poor lighting conditions to situations where there is no visible light at all - since the market launch of Aviotec in 2016, we have continuously been setting new benchmarks in video-based fire detection,” comments Soeren Wittmann, Product Manager at Bosch Building Technologies. "This means that this promising technology can now be used in almost all areas of fire protection." Additional benefits of video surveillance and analysis The intelligent video analytics is directly integrated into Aviotec. In all environments, the installed cameras can be used simultaneously for fire detection and video surveillance, further reducing the installation and operating costs considerably. VdS and CSIRO TS010 certified solution As the first solution for video-based fire detection, Aviotec has already passed the demanding test procedure of VdS Schadenverhütung GmbH in 2018. Not only functionality and reliability were confirmed, but also the high immunity against false alarms. In addition, Aviotec IP starlight 8000 received certification according to the Australian standard CSIRO TS010 for video-based fire detection systems in April 2019. The firmware version 7.72 of Aviotec IP starlight 8000 is now available. Operators of existing Aviotec solutions can upgrade their system to the new version by a free firmware update.
As has become traditional at this time of the year, Hanwha Techwin has announced what it believes will be the top 5 key trends for the video surveillance industry during 2021. They cover AI edge-based solutions, open platform, the Cloud, cybersecurity, data protection and privacy issues. Growth of AI edge-based solutions A key advantage of edge devices is that they have the ability to run specialist software applications onboard. This improves resource efficiency, saves processing time and minimises network bandwidth requirements. With increased functionality now being included in edge-based Deep Learning AI solutions, there is likely to be a large increase in the number of devices deployed that can process data at the edge. Reflecting a belief that the edge will become an open platform, Hanwha Techwin intends to strengthen its AI-based open platform and work closely with technology partners to create ecosystems that are intuitively user-friendly, scalable and can meet evolving customer demands in a timely manner. Extended open platform The extended open platform will facilitate the development of a wider array of customised vertical market and end-user specific solutions With end-users wishing to achieve maximum value from their video solutions, software development cannot continue as a siloed process led by a single company’s in-house software engineering team. Open Security & Safety Alliance (OSSA) Hanwha Techwin is a founding member of the Open Security & Safety Alliance (OSSA), an initiative that has brought like-minded organisations together with the objective of outlining specifications for a common platform for security and safety solutions. Hanwha Techwin improves the compatibility and interoperability of its open-platform products In 2021, Hanwha Techwin will work with other members of OSSA to build a standardised and accessible framework, which will provide the flexibility for integrated solutions to be developed that address regional or user-specific requirements. In parallel to collaborating with other members of OSSA, Hanwha Techwin intends to further improve the compatibility and interoperability of its open-platform products within the video surveillance ecosystem. This will be achieved by encompassing specialist edge applications, VMS and Cloud solutions developed by third-party technology partners and will enable us to offer a wide array of optimised solutions that will provide real-life practical benefits and add significant value to video surveillance systems. Cloud widely adopted as a business insights tool The Cloud is widely used now as a way of updating product features, as well as installing security patches. However, the increase in the number of edge devices being deployed means the Cloud also has an important role to play as a means of safely managing the devices and handling large amounts of data to provide business intelligence. Hanwha Techwin plans to introduce a Cloud solution that will enable users to more easily manage Wisenet IP network products and monitor their status in real-time. Equally important, the solution will generate reports which provide greater situational awareness and business intelligence, based on the results of analysed data that has been captured at each edge. Cybersecurity will become crucial Hanwha Techwin included pioneering cybersecurity functionality within Wisenet7 chipset With data increasingly being captured, stored and secured at the edge as part of a smart factory, smart office, smart retail store or on a larger scale, a smart city solution, the need for protection against cyber-attacks has become an even more essential requirement. However, cybersecurity is and will remain a major issue for an application, regardless of its size or complexity. In 2020, Hanwha Techwin included pioneering cybersecurity functionality within Wisenet7, its most powerful chipset to date. To provide users with peace of mind in knowing their confidential data will be kept safe from hackers, Hanwha Techwin also achieved UL Cybersecurity Assurance Program (UL CAP) certification for the Wisenet7 chipset. Respect for data protection and privacy GDPR in Europe and CCPA in the US have drawn attention to the need for companies that capture personal data to have adequate privacy procedures in place. Within the video surveillance industry, the issue of protecting personal identification information based on video data is a significant issue. There is a need to have a balanced approach that ensures compliance with privacy regulations while making the best use of the latest advances in technology and the data it helps to capture. Corporate responsibility Hanwha Techwin fully appreciates its corporate responsibility to assist users to comply with privacy regulations. Our SSM and WAVE video management software, Smart Cover of Privacy (S-COP) video editing and masking software and Video Privacy Management (VPM) solution, are all designed to help users adhere to the regulations while achieving maximum benefit from Wisenet cameras and recording solutions. Product Roadmap & Sales Strategy “Independently produced market research reports and feedback from customers give weight to these predictions,” said Jeff (Chae Won) Lee, Managing Director of Hanwha Techwin Europe. “In this respect, our product roadmap and sales strategy take into account that regardless of whether system integrators are involved with complex, mission-critical or high-security video surveillance projects, or just providing security for a small office, factory or retail applications, these trends and topics are likely to have a major impact during the next 12 months and beyond.”
Times are changing fast and so is the need for using and combining technologies in new ways. With the new edition of Milestone Marketplace, buyers will not only find the complementary hardware and software functionality, but they will also explore solution services when building best-of-breed video management solutions. COVID19 has forced businesses, cities, and entire countries to operate in new ways and increased the demand for new technologies and digital solutions. Adaptable video solutions Versatile use of video solutions that can be expanded with more functionalities help companies thrive when the world changes, whether the need is to ensure public safety, secure access to buildings, or check adherence to social distancing rules. Milestone Marketplace is empowering businesses to explore the unmatched possibilities of video solutions, relevant to companies looking for a new video solution and for existing users of Milestone XProtect looking to enhance the solution’s functionality. In addition to verified hardware and software, the new release of Milestone Marketplace also holds solution services with a total of more than 500 options to choose from. Digital platform The global digital platform includes powerful technologies, like artificial intelligence, augmented reality, video analytics, GIS and GPS along with combined solutions tailormade to meet several business challenges. The partners behind this are all part of the Milestone Community, ready to help businesses use video solutions to solve new challenges. Explore, connect and deploy Buyers can filter through a network of trusted Milestone integration partners to find the best fit Milestone Marketplace allows buyers access to a vast catalogue of Milestone Systems XProtect-compatible software, hardware and solution services, as well as recommendations and guidance on how to solve specific challenges. Moreover, buyers can filter through a network of trusted Milestone integration partners to find the best fit for their business across the globe. Customer cases, documentation, implementation guides and demos are just some of the elements made available by the partners using Milestone Marketplace to allow customers to explore solutions available to them. Onboarded integrators “Since we first introduced Milestone Marketplace in 2019, we’ve been working to extend the experience for both customers and partners when searching for and creating XProtect-compatible solutions.” “With this version we’ve onboarded integrators as a new partner type, improved the search functionality, and added use categories to name but a few, all with the aim to offer a future-proof platform open to integrating with innovation from around the world,” says Chief Sales & Marketing Officer Kenneth Hune Petersen, Milestone Systems.
PAC has produced an integration guide to Dahua’s Thermal Monitoring Access Control Terminal (TMAC) to allow easy checking of a person’s temperature as well as confirmation a face mask is being worn when entering a building or any area secured by PAC access control. This integration guide is for use in Europe, UK and APAC. Enhance the safety of occupants As businesses adapt to current COVID-19 measures, building managers need technology to help them continue to enhance the safety of their occupants. In conjunction with other measures and procedures, and as part of an overall strategy, thermal monitoring and automated face mask detection present an additional method to control security and adherence to safety measures by visitors to the building. Integration PAC’s long-standing tradition of security integration with Time and Attendance, CCTV monitoring, and other building and occupancy control services is now extended to the Dahua Temperature Monitoring Terminal, which has the functionality to check a person’s temperature and determine if a face mask is being worn when entering a building or area. This integration with Dahua’s TMAC allows access rights for individuals to be dynamically managed. So, by taking the output from the Dahua TMAC into the PAC access control system, access rights can be withdrawn for anyone that does not meet the safety standards required to gain entrance. Set-up and management Multifactor authentication supports the Dahua temperature and masks checking functionality Integrators will find set-up simple, with only some basic wiring and a few configuration settings within the Dahua TMAC required in order for the system to be ready and active. For users, access control list set-up and management are also easy and provide a single access control system for the management of all secured areas and entrances. Multifactor authentication & single keyholder database Multifactor authentication supports the Dahua temperature and masks checking functionality before being able to use the PAC access control ID Device to unlock the secured entrance. A single keyholder database enables clear demarcation of building controls as the PAC access control system is used for all access control and the Dahua Thermal Monitoring Terminal is effectively used as an added check for temperature and mask-wearing.
Videonetics, an AI & DL powered Unified Video Computing Platform (UVCP™) development company, proudly launches its third generation of Intelligent VMS that delivers unified, next-generation user interface, military-grade security, rugged with unprecedented levels of high availability and a future-ready solution, for any size of deployment across various industry verticals such as smart & safe cities, critical infrastructure, industrial, mass transit, education, healthcare, and retail to name a few. Building on more than a decade of R&D in the domain of video computing, computer vision, artificial intelligence, and machine learning-based technologies, Videonetics released its Intelligent VMS 3.0 encompasses multiple video computing services in a unified, homogenous software architecture platform and goes beyond mere capture-record-display generation of Video Management. Key differentiators Videonetics has been ranked #1 Video Management Software provider in India, and among the top 5 in Asia (IHS/Informa Tech Research). Some of the key differentiators of Videonetics Intelligent VMS 3.0 are as follows: Next-Generation User Interface The Intelligent VMS 3.0 offers a modernised user experience with an intuitive, responsive, adaptive, and friendly interface. The interface supports user-specific camera layouts, hierarchical camera groups to enable the user to multi-task and improve operational efficiency. Intelligent VMS supports all standard web browsers and provides mobile apps for both iOS and Android platforms. Highly Secured The Intelligent VMS 3.0 is cyber security-hardened to meet today’s evolving threat landscape, by ensuring data safety and accessibility only to the authorised personnel with security protection. It offers various security measures such as multi-factor authentication, SHA 256, RSA & AES encryptions, video watermarking, distributed storage management for critical data, and secured channel communication to name a few. Business Continuity DC-DR framework of Intelligent VMS 3.0 handles the challenges through a practical, flexible and service-oriented architecture The DC-DR (Data Centre – Disaster Recovery) architecture of Intelligent VMS 3.0 is built considering the complexities of vast amounts of video data generated from a large number of cameras in the field, protecting the same from loss or corruption and transferring data to another location. The DC-DR framework addresses the challenges through practical, flexible and service-oriented architecture. It ensures business continuity with minimum or no service disruption. Collaborative Vigilance The Intelligent VMS 3.0 features a collaborative surveillance platform for the operators to exchange messages and share observations. It offers features such as sharing camera views, importing operator screens, and a chat room for discussions. Geo-Fence Based Situational Awareness The Intelligent VMS 3.0 goes beyond conventional map-based viewing to geo-fence based situational awareness possibilities. Users can easily draw a virtual fence with geo coordinates or simply using the mouse to see relevant cameras within the fence with all the events of interest. The Intelligent VMS 3.0 also comes with a unique feature of neighbourhood view in which a camera can be defined as a master camera which in turn can be associated with the nearby camera to provide a complete neighborhood view in case of any event of interest. It has ready integrations with map services such as Google Map, OpenStreetMap, etc. to provide drag-and-drop of the cameras for alerts, archived, and live video feeds. The in-built pencil tool helps in associating the cameras on the map for a quick geo-situational awareness. Scalable The scalability of Intelligent VMS 3.0 is unlimited by the design of the architecture. The computing nodes can be provisioned as and when required, and they auto-register themselves to the system with minimum configuration which makes it extremely easy to deploy. Cloud-Ready Intelligent VMS 3.0 comes with built-in readiness for deploying it on any cloud of customer’s choice Many of the large enterprises and in fact, even government organisations are now adopting the Cloud First policy and most of their business processes are already utilising the benefits of Cloud these days. Intelligent VMS 3.0 comes with built-in readiness for deploying it over the cloud be it a public, private, or a hybrid cloud. It has been built on a cloud-agnostic stack to ensure that it can be deployed on any cloud of customer’s choice to ensure full flexibility, openness, and therefore the lowest cost of ownership. It comes with its own server resource orchestration technology, streaming service engine, and intelligent storage technology to help the customer take full advantage of the cloud setup. Intelligent VMS 3.0 also comes with ready integrations with popular cloud service providers. AI-Powered In the series of another first Intelligent VMS 3.0 comes with pre-integrated artificial intelligence and deep learning framework called DeeperLook™ – an indigenously designed highly efficient AI framework which ensures quick and easy deployment of AI-based video analytics use cases for various verticals. The framework offers over 100+ such as AI-based Video Analytics use cases for different industry segments. Authority statement On the launch, Dr. Tinku Acharya, Fellow IEEE, Founder & MD of Videonetics Technology Pvt Ltd expressed, “We are honoured to introduce the third generation of Intelligent VMS, the future of Video Management, commits to addressing everyday challenges of users by handling cyberattack threats with multi-pronged security, 24x7 business continuity, unprecedented friendly experience, collaborative vigilance and much more.” “Video management software has always been the backbone of the effective security system of any installation, and the Intelligent VMS 3.0 brings a whole new level of user experience and support security professionals to manage safety, improve efficiency while reducing TCO." "Intelligent VMS 3.0 is a solution that you can invest in today and be confident it will be your solution for the future.”
Manufacturer rep firm LAR Group to provide sales, support and resources to customers and partners across the region Arcules, the foremost provider of unified, intelligent security-as-a-service solutions, announced that the company will expand its reach into Latin America, engaging manufacturer’s representative firm LAR Group to promote the Arcules Unified Cloud Security Platform across the region. Cloud-based video, access control, analytics With offices in Mexico, Brazil, Venezuela, Columbia, Guatemala and Argentina, LAR Group will provide the Arcules platform to distributors, integrators, A&Es, and end-users, along with a complete range of resources aimed at expanding the company’s cloud-based video, access control and analytics to customers. The partnership will help Arcules continue establishing its global presence, following its expansion into EMEA earlier this year. Expanding security capabilities “The markets we serve are ready for cloud-based physical security that allows the freedom and flexibility to use existing surveillance and camera infrastructure, with an intelligent platform that unifies video, access control and analytics,” said Glenn Patrizio, CEO, LAR Group. “We’re excited to be able to offer this option to our customers and partners, allowing them to expand their security capabilities with a scalable and intuitive platform.” Representative company In the last 17 years, LAR Group has become the major representative company for electronic security manufacturers across Latin America, building a strong network of clients that encompasses not only distributors and integrators, but also architects, engineers and end-users that look toward the company to provide cutting-edge security solutions to solve today’s biggest challenges. Building presence and business “Security is of paramount importance throughout Latin America, driving the growth of the industry and demand for solutions that are open, scalable and flexible enough to withstand the constantly changing nature of physical security,” said Nigel Waterton, CRO, Arcules. “Arcules sees a lot of opportunity in Latin America to provide businesses with the kind of intelligence and oversight needed to protect assets and people, which is why engaging with a rep firm that truly understands the market will help Arcules build its presence and business in the region.”
It's a very common purchase for people to seek a smart security camera to remotely link them to their home whilst at work. Now the emphasis has shifted, with a lot more people working from home, business owners should consider a surveillance device to deter would-be thieves, protecting valuable equipment crucial for businesses to operate successfully. A robust security camera setup can aid existing security staff, and give business owners peace of mind out of hours. According to a recent report, police forces are having to carry out extra night patrols in empty city and town centres, as burglars target shops, pubs and other commercial premises during the pandemic. During these unprecedented times, investing in a video security system can save you and your business money – and in more than one way. In addition to preventing loss of property from inside, surveillance cameras also prevent acts of theft and vandalism by outside individuals However, technology, improved mobile connectivity, apps, and cloud technologies has changed the security market and made it easy for anyone to set up a surveillance ecosystem with easy installation and constant round the clock, cloud monitoring. Plus, you can access footage from anywhere in the world via devices and apps – just in case you have to skip the country! The best cameras for SMBs Most good cameras have the much same functionality: excellent video and audio capabilities, remote access and programming, motion and sound detection, and the ability to capture still or video images and audio and save the data to the Cloud. But the burning question is, when you're trying to find a need in a haystack, what will work best for a small to medium sized business? A robust security camera setup can aid existing security staff, and give business owners peace of mind out of hours Now you can buy cameras that come packed with features such as integrated night vision, 1080p resolution, microSD card slot for local recording, two-way audio functionality as well as the latest latest 128bit encryption. They also have wide-angle lenses allowing users to see more of their office with a single camera, and some come with free, intelligent AI-Based motion detection. The AI gives users more choices on what is captured by the camera and when they should be alerted. Users can specify what types of motion they would like to detect, such as an intruder as opposed to a dog, an object crossing a defined boundary or into a specific area. They can also define multiple zones, alerting them immediately when movement is detected in particular areas. Easy installation is crucial These security cameras should also be easy enough to install and use that you don't need to fork out for expensive expert installation, and many can work with existing CCTV and CCTV DVR systems you may already have set-up. Many of the business security cameras are Wi-Fi enabled and come with their own apps, so you can view footage on your smartphone or tablet, no matter where you are in the world. It means you don't need to pay for a security team to watch the footage at all times (though if you can afford it, that won't hurt), and you can store your videos locally with an NVR on a HD, in the cloud with mydlink or do both with a hybrid NVR/cloud recorder. The apps use Rich Notifications which send a push notification with snapshot to the mobile device the moment activity is detected. Users can react immediately without the need to log into the app by accessing the camera’s live view or calling one of two pre-assigned contacts with a single tap. Any motion-triggered recordings can be saved in the cloud, or locally on a microSD card. Indoor, Outdoor or both? Indoor cameras can be smaller, more lightweight and are usually less intrusive than bulkier outdoor cameras The primary distinction between indoor and outdoor security cameras is the types of external factors each camera has to be able to withstand. While both types of cameras usually come in similar styles and with comparable features, outdoor cameras need to be able to contend with all types of weather and varying light conditions. Outdoor cameras are also more vulnerable to being tampered with, so they are typically made of more durable materials, like metal, and may be heavier or even housed in a casing in order to discourage easy removal. Indoor cameras can be smaller, more lightweight and are usually less intrusive than bulkier outdoor cameras. Both indoor and outdoor cameras utilise features like infrared, allowing for clear pictures in low light conditions and easy transitions when there is a sudden change in light-changing automatically from colour images in bright light to black and white when it gets darker. When doing your research, features to look out for include: Wide angle lens for optimum room view or full view of the front of your property Full HD 1080p at 30fps ONVIF compatible - Open Network Video Interface Forum - The forum aims to standardize how IP products within the video surveillance industry communicate with each other. Night vision - look at length of the night vision - 5m is about right Your options will depend on your budget and specific needs, but the above features are a great start when you come to buy.
This year has been characterised by uncertainty and extraordinary strain, which has fallen heavily on all manner of key workers. Alongside our celebrated healthcare professionals, carers and the emergency services, those working in essential retail have proved themselves to be the backbone of our society during this challenging period. As people try to grasp onto normality and cope with the unexpected changes taking place in every aspect of their lives – including the way they are allowed to shop – it’s no surprise that tensions are now running higher than ever. Retail crime was already on the rise before the pandemic struck, with the British Retail Consortium finding that at least 424 violent or abusive incidents were reported every day last year. The Co-op recently reported its worst week in history in terms of abuse and antisocial behaviour, with 990 incidents of antisocial behaviour and verbal abuse suffered by staff between 20th and 26th July. 990 incidents of antisocial behaviour and verbal abuse suffered by staff between 20th and 26th July To manage the increased risks currently faced by retail employees, businesses must adopt new initiatives to safeguard their staff. Growing numbers of retailers including the Co-op and Asda have equipped their in-store and delivery staff with body worn cameras to enhance safety and provide them with peace of mind, as well as to discourage altercations from taking place at all. Traditional tech Body worn cameras are nothing new and have been used within the law enforcement industry for years. Traditional devices are record-only and can be used to record video evidence able to be drawn upon ‘after the fact’ should it be needed as an objective view of an event and who was involved. These devices can also be used to discourage violent or verbally abusive incidents from occurring in the first place. If a customer is approached by an employee, they are likely to think twice about retaliating if they know their interaction is being recorded. This stance is supported by research from the University of Cambridge that found the use of body worn cameras improves the behaviour of the wearer and those in its vicinity, as both are aware of the fact it can act as an objective ‘digital witness’ to the situation. However, record-only body worn cameras do leave much to be desired. In fact, the same University of Cambridge study found that, in the case of law enforcement, assaults against officers wearing these devices actually increased by 15%. This could be attributed to those being recorded being provoked by the presence of the camera or wanting to destroy any evidence it may hold. Out with the old, in with the new Live-streaming enabled body worn cameras provide the benefits of record-only devices and more Fortunately, there is a better option. Live-streaming enabled body worn cameras provide the benefits of record-only devices and more. Live-streaming capabilities are able to take ‘after the fact’ evidence one step further and provide the wearer with ‘in the moment’ safety and reassurance. With these devices, if a retail employee is subject to a volatile situation with a customer, they can trigger live video to be streamed back to a central command and control room where security officers will be able to take the most appropriate course of action with heightened and real-time situational awareness. Having access to all of the information they could need instantly will enable security personnel to decide whether to attend the scene and diffuse the situation themselves or to take more drastic action if needed, before any harm has been caused. This capability is especially valuable for lone workers who don’t have access to instant support – such as delivery drivers, in-store or warehouse staff and distribution operators to name a few. The pandemic has also doubled the number of consumers who do their regular grocery shopping online, leading to potential supply and demand issues resulting in unhappy customers. Live-streaming body worn cameras rely on uninterrupted mobile connectivity to excel, as they are not connected to any physical infrastructure. To minimise the risk of the live video stream buffering or freezing – a real possibility for delivery drivers who can be working anywhere in the country – retailers should look to deploy devices capable of streaming in real-time, with near zero latency footage, even when streaming over poor or constrained networks. To get the most out of their tech, retailers should also look to implement devices that can be multi-use and can be deployed as a body worn camera or a dashcam to record any incidents that may occur whilst driving. Novel threats This year brought about a new threat that retailers must protect their staff from While not to the same extent, retail workers have always been subject to a level of potential physical or verbal abuse. However, this year brought about a new threat that retailers must protect their staff from. The COVID-19 pandemic has been the cause of many of the new threats facing employees, but is also a threat in itself. To mitigate this, retailers should look to introduce remote elevated temperature detection cameras in their stores, which analyse body temperature and sound an alarm when somebody’s temperature exceeds a certain threshold – as this could indicate the presence of a potential fever. When deployed on the same cellular network as live-streaming enabled body cameras, these tools can be linked to a central command centre and the alarms viewed remotely from any connected device. This means a network of cameras can be monitored efficiently from a single platform. Ensuring the protection and security of retail workers has come to the fore this year. With the risk of infection in high-footfall locations, such as supermarkets, and the added pressure that comes with monitoring and enforcing safety guidelines, retail staff are having to cope with a plethora of new challenges. Retailers should adopt innovative technologies within their stores and delivery trucks, such as live-streaming enabled body cameras and remote elevated temperature screening solutions, to minimise the threat faced by their employees and provide them with instant support and reassurance should it be required.
A total of £1.6 billion worth of goods are reported as ‘lost’ to in-store theft in supermarkets each year, with figures increasing steadily. The presence of self-checkout systems have increased in supermarkets, as well as other industry retailers. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016. While this increase comes with such benefits as reduced wait times for customers and staff costs, it also comes with a risk of retail theft at self-checkouts. With the circumstances the world now finds itself in i.e. mass unemployment, financial uncertainty, the retail industry has seen an influx in these types of petty crimes, hitting retailers during an already turbulent period. While retailers are taking precautions to protect themselves and their patrons in this new era of in-person shopping, it’s important to ensure the business itself is protected. A popular method to combat these fears is to employ on-site security personnel, however, as we continue to adapt to new operating guidelines, retailers must begin thinking past the immediate future, and begin implementing long-term security solutions to prepare for life after lockdown such as strong CCTV systems with remote access. How has the security industry adapted its services to a post-lockdown world? Technological innovations like thermal recognition are key to adapting security systems for a post-lockdown world. Businesses which previously relied on facial recognition now must update their methods to account for shoppers wearing masks on-site and in-store. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016 Biometric systems are now able to identify people with face masks, and thermal recognition such ADT’s Thermi-Scan system which can track human body temperature without the need for contact. Implementing these safe protocol procedures protect both employees and customers against virus outbreaks such as COVID-19. The need for these advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027. Artificial intelligence has been hailed recently as the way forward for remote security needs, and whilst business-owners continue to navigate procedures of returning to work post-lockdown, having remote access to real-time security monitoring is essential now more than ever. What are the main measures stores can take to prevent or reduce theft? Strategically placing a multi-camera surveillance system to ensure clarity, eliminate blind spots, and deter thieves should be top priority. It’s equally essential to invest in a system which has an efficient playback programme, particularly in situations where reviewing important footage efficiently can offer vital information to the police force. Advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027 As business-owners continue operating at reduced hours and with limited on-site staff, being able to access camera footage quickly and remotely is a key factor to consider. Whether owners opt to receive an alert on a mobile device allowing them to review notifications, or if their system is monitored by a remote security centre, it’s important to be able to access footage quickly for added efficiency and ease. Facial recognition and AI have been popular points of discussion in relation to security cameras and CCTV. While careful considerations must be taken prior to utilising any sort of facial recognition technology, including conducting a Privacy Impact Assessment, the benefits include being provided with real-time tracking of repeat offenders which immensely helps the prevention of in-store theft. Here are some key points to consider when choosing in-store surveillance: Assess your needs – To get the best out of your security system, it is essential to analyse what your requirements are for your business as they might have changed to adapt to a post-lockdown world Camera setup – With store layouts shifting to accommodate social distancing guidelines, it’s important to re-evaluate the current set-up of any security cameras. Depending on any layout updates, it might be important to consider operating multiple cameras in one area to ensure a peripheral view and eliminate any blind spots Camera positioning – For optimal performance, check that light sources are not obstructing your view such as glare from the sun. It is also worth considering the height at which cameras are installed to maximise surveillance Check the focus – It is worth testing camera lenses bi-monthly to ensure that lighting or weather hasn’t affected the focus of the lens, resulting in a blurry visual Remote access – As guidelines continue to evolve, ensure you’re able to access any necessary camera footage quickly and safely in case of emergency Will we begin to see a reduction of theft as new technology is implemented? We’re beginning to see incidents of shoplifting and theft being taken more seriously by law enforcement. In the coming months, for the first time in Britain nearly twenty shoplifters who were either caught red-handed or identified on CCTV will be appearing before magistrates. While currently these court cases are being pursued by a private police force, these actions come after a Government plea to high-level police to prosecute shoplifters stealing under £200. Retailers have long voiced concerns that forces have abandoned low-level thefts and these steps are small but show that businesses are being heard. As innovations in surveillance security continue, we’ll be seeing a move away from human involvement which will create a more reliable and efficient system able to rely on machine learning and analytics. While there have been wider strides made in utilising AI for surveillance, these are largely being used currently by local governments to alert police forces to threats of criminal activity. It’s not unreasonable to think that in the near future, these types of smart technology will be employed by private businesses to analyse suspicious behaviour or possible theft. However, as we see an increase in the advancement of security technology, we anticipate that those inclined to commit in-store theft will adapt their methods, therefore retailers should look to regularly evaluate their security needs to keep risks at bay.
The Middle East security market provides a healthy opportunity for manufacturers who can capitalise on the region’s key verticals. Intersec’s 20th edition show focused more on solutions than on products, including solutions for the growing retail sector and an infrastructure market requiring ruggedised equipment to stand up to harsh environments. Intersec hosted security, safety and fire protection exhibitors from over fifty countries at Dubai’s spacious International Convention and Exhibition Centre on 21st - 23rd January. For the security market, the show was an opportunity to demonstrate how the industry’s latest technologies can benefit end-users in the UAE and globally. While the show hosted many impressively-sized stands from key security players, these tended to reflect the ongoing shift from a product-centric market to a focus on customer problems and solutions. Rather than filling the floorspace with an abundance of products, many brands chose to showcase how their flagship solutions could function in real-world applications. Retail surveillance delivers ROI Numerous companies opted to highlight their retail solutions – a key vertical for Dubai, which is known for its elaborate city shopping hubs. The Axis Communications stand allowed visitors to experience its network video offerings for the retail sector, including integrations with Electronic Article Surveillance (EAS) and Point of Sale (POS) technologies. Solutions on show reflected how security systems are increasingly expected to provide a tangible return on investment: With options for queue management and people counting, Axis video technology can be used to provide business intelligence and improve the customer experience, as well as enhancing safety. IP video manufacturer Vivotek also showcased its latest retail offering, including fisheye cameras with built-in crowd detection and heatmap technology, which can help retail managers analyse customer traffic patterns and highly frequented areas. The panoramic nature of Vivotek’s IP cameras makes them ideal for collecting comprehensive data from retail stores. MOBOTIX CEO Thomas Lausten demonstrates how the company’s dual modular camera delivers high-quality images in extreme weather conditions IP video in extreme conditions The MOBOTIX stand was also less product-driven than at past shows. Instead, the focus was on how the manufacturer combines intelligent IoT technology and robust materials to address real end-user needs. CEO Thomas Lausten, who joined the company in June 2017, was on-hand to demonstrate how the company’s dual modular camera continues to deliver high-quality images in extreme weather conditions including ice, rain and sand. Rugged solutions were a big theme across the show floor. This is unsurprising given Intersec’s location in Dubai – the Middle East provides ample opportunity for the security market to capitalise on large outdoor projects, including the oil and gas industry. Video surveillance manufacturer Videotec showcased its latest HD PTZ cameras built to withstand harsh outdoor environments. The stand hosted an immersive ‘Experience Centre’, where the company’s flagship PTZ cameras moved in sync to a rolling video, demonstrating their use in vertical markets including oil and gas, marine surveillance, and critical infrastructure. Video surveillance manufacturer Videotec showcased its latest HD PTZ cameras built to withstand harsh outdoor environments MENA security market requirements Storage provider Promise Technology showcased its latest portfolio of surveillance solutions, including a cloud-based infrastructure optimised for growing IP video requirements. The manufacturer also introduced its new Vess A700 network video recorder series. This latest NVR offering specifically targets medium- to large-scale applications such as banking and industry. Such a solution is ideal for the growing Dubai market, where strict legislation requires a video retention time of 180 days. Intersec is set to return to Dubai from 20th - 22nd January 2019. Organisers expect over 1,300 exhibitors from across to globe to come together for a bigger, wider ranging and more innovative show.
Despite the increasing popularity of body-worn cameras, the technology has its detractors. For example, this month Big Brother Watch, a British civil liberties and privacy organisation, is raising new questions about the effectiveness of body-worn cameras. Specifically, Big Brother Watch found that 32 of the 45 police forces that have adopted body-cams in the United Kingdom were “unable to say” how often the footage was used in courts. To be clear, being “unable to say” doesn’t equate to the cameras not being useful, and using video as evidence in court is just one of the possible ways the cameras could be beneficial. Even so, point taken. Adoption of the body-worn cameras continues full speed ahead despite lack of empirical evidence of their effectiveness. Studies in the United States and Canada on the effectiveness of the cameras have also often been inconclusive. Big Brother Watch warns: “The value of technology must be proven and not just assumed. It is not enough to tell the public they are essential policing tools if the benefits cannot be shown.” In addition to seeking more data on camera effectiveness, the organisation urges police forces to publish regular “transparency reports” to show how body worn cameras are used in day-to-day policing. Cameras should also have a screen to display when citizens are being recorded. Does video surveillance prevent crime? In some instances, police forces have embraced the cameras on the assertion that the police and/or the public believe they are beneficial. But believing something doesn’t make it true. Body-worn cameras are not the first video systems whose effectiveness has been questioned. There have also been repeated challenges over the years to the effectiveness of video or CCTV cameras in preventing crime. For example, one report in Chicago placed the number of crimes solved by video evidence between the years 2006 and 2013 at 4,500. Not bad, except when you consider there were more than a million incidents during the time period, and surveillance cameras helped solve less than 0.5 percent of them. Looking at it another way, the numbers work out to one crime solved for every five cameras; i.e., the average camera never solves a crime -and then there were the British Home Office studies in 2002 and 2005 that questioned the impact of CCTV cameras on crime. [Jeremy Reddington / Shutterstock.com] British Home Office studies have questioned the impact of CCTV cameras on crime Quantifiable benefits of security products Again, however, solving crime is only one aspect of the benefits of video. There is also a “halo effect” when cameras are installed. That is, the areas where cameras are deployed tend to be more secure, even outside the immediate view of cameras. There is a diffusion of crime prevention benefits to surrounding areas. Questioning the effectiveness of body-worn cameras, CCTV or any other technology, is a necessary exercise. Real answers may be hard to come by, but we shouldn’t be discouraged in making the effort. The technology capabilities of our industry’s products should be able to withstand scrutiny and, in the end, provide verifiable and quantifiable benefits. Public scrutiny of security systems Public scrutiny is an important aspect of technology implementation, especially in the public sector. For private companies, there is another, even more potent force at work that focuses attention on the effectiveness of technology – the bottom line. Spending money on video (or other technologies) is viewed unforgivingly through a lens of return on investment (ROI) by managers and accountants of customer companies. Fortunately, in this environment, video systems more than justify their existence every day. It only takes avoidance of a single multi-million-dollar personal injury lawsuit to cost-justify a whole system of video cameras. The impact of video to deter shoplifting or other crimes, and the resulting extra value to an enterprise, is sufficiently demonstrated every day. We as an industry should welcome any questions about the effectiveness of our products. Their value can speak for itself, and can stand up to any questioning or research projects. If it doesn’t, then we must be willing to let the chips fall where they may.
With global events putting security at the forefront of everyone’s minds, IFSEC International 2017 was a chance for the industry to come out in force. Over 600 exhibitors and numerous seminars kept visitors informed on the latest innovations in security products, solutions and best practice. Despite the challenging heatwave, exhibitors were raring to go for the three mercifully air-conditioned days of the exhibition. SourceSecurity.com took to the show floor to check out what exhibitors were talking about. [Pictured: Nedap Security Management welcomes new Managing Director Fokko van der Zee] Increasing ROI in vertical markets Sustainable partnerships overtake integrations Power in the hands of the customer Adding value in vertical markets The big question for many exhibitors was how to stand out on a show floor (and in a market) dominated by larger commoditised brands. Manufacturers rose to the challenge by deliberately positioning themselves as solutions providers within specific vertical markets, rather than trying to compete on low cost products. For Vivotek, the Taiwanese IP surveillance specialists, the emphasis was on adding value in particular markets such as transport and retail. Alongside a lineup of 180° and 360° solutions, the manufacturer debuted its 12-megapixel fisheye camera, FE9391-EV, whose 360° lens technology makes it ideal for crowd detection and loitering-time analysis in the retail sector, in addition to traditional security applications. Vivotek’s vertical market focus was further reinforced by demonstrations of its integrations with SeeTec and Wavestore. This collaboration forms part of the company’s Solution Integration Alliance programme, which aims to create better end-user solutions through integration of Vivotek products with partner technologies. Collaborating on technology and customer support This was a theme which resonated across the show floor. The Promise Technology stand firmly emphasised collaboration, with presentations from the storage provider’s IP camera partners including IronYun and Axis Communications. Particular importance was given to education and training for partners and end users to get the most out of integrated solutions. The emphasis for Promise Technology was on education and training for partners and end users Similarly, for Nedap Security Management, the increasing demand for connected systems means that open platform solutions are essential to excel within the security industry. As well as welcoming new Managing Director Fokko van der Zee, Nedap used its presence at the show to inform visitors about new and ongoing partnerships with key players in the industry. These partnerships include ASSA ABLOY, Touchless Biometric Systems and Milestone Systems. According to Jeroen Harmsen, Nedap’s Director of Product Management, the ability to provide collaborative solutions is becoming a key differentiator in the security sector and beyond. While many companies pursue product integrations, what makes sustainable partnerships stand out is ongoing cooperation on issues such as customer support. This, according to Harmsen, is why the deep integration of Milestone’s XProtect VMS and Nedap’s AEOS access control system has been so successful. Making customers’ lives easier This insistence on customer service as a differentiating factor also extended to video surveillance manufacturers. However, not all exhibitors were aiming to achieve this through increased integration. Cisco Meraki, whose cloud-managed video system is relatively new to the security market, deliberately steers clear of the market trend for integration in favour of the ‘Apple’ approach, aiming to provide a comprehensive solution on one easy-to-use platform. The architecture is intended to make customers’ lives easier by removing the NVR from the equation - video is stored on the edge and managed via the cloud, eliminating the ongoing costs and maintenance associated with traditional hardware solutions. Eagle Eye Networks president Ken Francis was also hoping to highlight the benefits of customer-friendly cloud surveillance at the show. The acquisition of Panasonic's Cameramanager has allowed Eagle Eye Networks to cater to smaller businesses with cameras connected directly to the internet. The company’s cloud storage solution also includes Remote Power Cycling via an integrated PoE switch, allowing users to remotely repower cameras themselves with no training or expertise. Crucial to Eagle Eye Networks' customer-friendly outlook is the possession of its own local data centres worldwide, reducing cloud storage costs and allowing customers to choose where their video is stored. Making your security products stand out on a crowded show floor is no easy task, but IFSEC 2017 saw plenty of innovation from video surveillance, access control and intrusion providers alike. As competition increases, added value solutions, collaboration and ease-of-use are sure to help manufacturers make a splash at future shows!
Kumbh Mela is one of the most sacred pilgrimage festivals of India and is organised at a grand scale at Nashik, Haridwar, Ujjain and Prayag. As Kumbh Mela is being celebrated after a period of 12 years in Nashik, 100 million people are expected to visit, security is a major concern for the Government bodies. Nashik will be getting an opportunity to host these guests from July 14 to September 25 and no stone will be left unturned in hosting the massive gathering. Challenges Nashik Railway Station authorities wanted video surveillance devices that would not consume larger areas when it comes to installing them as the railway station had congested platforms. Moreover, they wanted a surveillance solution that gave them superior image quality and at the same time did not consume heavily on the bandwidth. Furthermore, the authorities wanted to monitor the whole place centrally and gain central control of the entire place. Installing devices and control room in the congested platforms Restricted allotted bandwidth for the video surveillance solution Requirement Prompt and smooth installations of cameras and hybrid video recorders within 30 days Setting up the control room for monitoring railway station entrance, platforms and connecting bridges High reliability of the solution for utmost security Storage of the entire 4-month period as evidential proof Matrix offering Installation was completed within 20 days with highly skilled manpower. Cascading of all the connected devices with sequencing for central monitoring on TVs in the control room to reduce the overall solution cost. 4 months scheduled backup of all cameras is configured centrally for storing all the streams. Matrix being an Indian brand, efficient pre-and post-sales support is a part of the solution. Results Secured entry and exit from the city with 24x7 video surveillance of the railway station Installation of the solution done within the defined time frame Products offered SATATYA HVR1624P SATATYA CIBR13FL40CW SATATYA CIDR13FL40CW SATATYA CIDRP20VL130CW SATATYA Centralised Monitoring Software (CMS)
Co-op, a large consumer co-operative in the UK and one of the largest retailers in the country, is rolling out an integrated body-worn video solution from Motorola Solutions to front-line colleagues, with a focus on further increasing safety in-store against a background of rising retail crime in the industry. The Co-op has seen in-store crime increase by more than 140% year-on-year, despite communities recognising the critical role played by retail workers in society - true frontline workers in the days of a global pandemic. The number of violent incidents also hit record levels with 1,350 attacks having been experienced by Co-op shop workers in the first six months of 2020. Keeping colleagues safe The retailer warns of a crime and violence epidemic and its targeted deployment of a body-worn video solution forms part of an ongoing commitment to invest a further £70M over the next three years in innovative technology to keep colleagues safe. Co-op will equip front-line staff with more than 1,000 Motorola Solutions VT100 body-worn cameras in around 250 stores initially, with the ability to stream video in real-time to the Security Operations Centre of Co-op security partner, Mitie. The footage is used to identify criminals and provide evidence to secure prosecution. The VT100 body-worn camera from Motorola Solutions can be worn in standby mode for up to six months, preserving battery for instances when Co-op store colleagues feel threatened by aggressive or violent behaviour. The cameras are operated by a simple one-push activation, instantly recording footage to the camera itself, and streaming live video to the security operations centre, allowing for a quick response from security personnel or police. Cloud-based software The cameras are supported by cloud-hosted VideoManager software The cameras are supported by cloud-hosted VideoManager software, which enables secure and efficient camera allocation, user administration and incident management. With security features such as comprehensive audit-trails, encryption, configurable retention policies and RFID camera allocation, this integrated solution ensures footage and incidents are dealt with efficiently and securely. As part of its Safer Colleagues, Safer Communities campaign, Co-op is also building awareness and support for MP Alex Norris’ “Assault on Shop Workers Bill” which has now seen its second reading in Parliament postponed until September. The Bill states that because shop workers have responsibilities to uphold the law on age-restricted products they should be afforded greater protection in carrying out those public duties. Retail crime A knife was the most commonly used weapon (43%) with axes, hammers and syringes also used to attack In its 2020 Crime Report, the Association of Convenience Stores (ACS) found that a quarter of violent incidents resulted in injury, with a weapon used in almost 20% of occurrences. A knife was the most commonly used weapon (43%) with axes, hammers and syringes also used to attack or threaten shop workers. In 2019, Co-op funded research into retail crime, with the hard-hitting findings reporting that shop workers were showing signs of Post-Traumatic Stress Disorder (PTSD). Co-op has committed a further £70M over the next three years in innovative technology to keep colleagues safer, it has introduced SmartWater Fog Cannons, the latest remote monitored iCCTV, body cameras and, communication headsets for all frontline colleagues. Protection for shop workers Cheryl Houghton, Co-op Retail Security Manager, said, “Shop workers play an essential role serving communities, yet they have to contend with unprecedented levels of violence and abuse on a daily basis. As a community retailer we see the impact of social issues in our stores. I have never seen such high levels of violence and abuse, it’s a societal issue that all retailers are concerned about and it’s having lasting effects on the lives of shop workers - both mentally and physically. It is not part of the job to be verbally abused, threatened or attacked and we’re determined to make sure it isn’t. Calling for greater protection for shop workers carrying out public duties and for the root causes of crime in communities to be addressed.” Body-worn videos in commercial organisations Richie McBride, Director of Business Operations, Video & Analytics at Motorola Solutions UK, said, “Body-worn video is becoming a critical element in commercial organisations’ strategy to keep their employees safe. As a company focused on mission-critical solutions, we provide our commercial customers with the right tools to help them enhance their operational efficiency, responsiveness and safety. We are proud to partner with one of the UK’s largest retailers in its work to further improve the shopping experience and enhance safety for both shoppers and staff.”
A multi-diversified international conglomerate with a history that spans over four decades covering multiple businesses and activities. It has out rightly developed the first outlet concept mall in the Middle East. The mall is a home for over 1,200 of the world’s premium and top brands. The mall is the mark of true and ultimate value retail destination. This two storey mall houses 240 stores and services. This particular mall includes multiple stores that required a religious control on the occupancy rate of a store at various times of a year, in order to improve their service management by deploying staff, accordingly. Managing and avoiding overcrowding was one of their major concerns, wherein, they aimed to monitor and ensure customer convenience in peak hours. Occupancy control feature The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall After a comprehensive discussion with their team, Matrix SATATYA SAMAS was proposed. Being the first Outlet concept mall, Matrix SATATYA SAMAS Crowd Management was an answer to all their questions. The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall. Specifically, to identify and address the peak hours which helped them in ensuring customer convenience. Particularly, with the help of the graphical reports based on the statistics, they were able to recruit people beforehand to manage the crowd. A thorough analysis of the reports helped them map and formulate seasonal marketing campaigns and discounts based on the statistics to reap surplus profits. By deploying the occupancy control feature, they could easily analyse the most crowded areas in the mall. Furthermore, they could coin which advertisements or discounts attracted customers. Results Detailed Reports and Their Analysis Improved Crowd Management Better Customer Experience
Burglaries from outdoor ‘smash and grab’ have been costing retailers millions of dollars of loss. In order to detect if someone is trying to penetrate retail store buildings, retailers need to deploy a detection system that triggers activity and activate cameras and authorities. Redscan RLS02020S detectors Utilising the OPTEX Redscan RLS02020S vertical mode detection with Genetec RSA allowed the national retail company to achieve just this. OPTEX installed first 12 stores for a total of 105 RLS-2020S detectors for the initial project. Redscan covered the sides of the buildings as well as key areas of the roofs where needed. It was integrated into the Genetec RSA plugin that unifies OPTEX Redscan detectors with cameras creating full control of video recording and security events. Enhancing retail security Next opportunities are for installing RLS-2020S at 100’s of stores across the United States in 2020-2021. Due to the success of Redscan, the national systems integrator is now introducing the value of this application for other large retail end users.
ADT announced that, via ADT Commercial, its commercial channel, it is joining forces with Dollar Tree, Inc., to help provide protection to its retail locations nationwide. ADT Commercial, a provider of commercial security, fire, life safety and risk consulting services in the U.S., will provide comprehensive and innovative security solutions and monitoring services at the majority of Dollar Tree and Family Dollar locations across the U.S. “In these rapidly evolving times, we’re thrilled to be partnering with Dollar Tree for what marks the largest contract to-date for ADT Commercial,” said Jim DeVries, President and CEO of ADT. “Dollar Tree has shown itself to be a true provider by seeking out enterprise-level security solutions on the market.” Commercial security for customer and employee safety ADT Commercial will service Dollar Tree and Family Dollar locations across the U.S. The agreement includes equipment and service enhancements, and 24x7 remote support from ADT. “Our goal is to provide custom, innovative, integrated solutions to meet Dollar Tree’s unique needs. With this partnership, we’re helping to shape the future of retail security and look forward to working with Dollar Tree to make that future a reality,” said Dan Bresingham, Executive Vice President, Commercial, of ADT. “It is very important for us to ensure our customers and associates feel safe and secure while in our stores,” said Bob Oberosler, Sr. Vice President of Asset Protection, at Dollar Tree, Inc. “We continue to enhance our in-store technologies, and are fully committed to customer and employee safety.”
Protecting assets and people has always been a top priority for Kirkland’s, a global home décor retailer. With over 400 stores in 37 states, Kirkland’s is a go-to spot for a broad selection of distinctive merchandise: art, mirrors, candles, lamps, frames, accent rugs, furniture and more. When they evaluated their security solutions in 2016, they determined they needed to upgrade the analog video surveillance systems in use at their existing locations and plan for new stores. Saraya Charlton, Kirkland’s Loss Prevention Investigator, said the analog video surveillance cameras they had in place were acceptable, but they desired cameras with wider coverage and better resolution. The department was also frustrated with the amount of time it took to investigate incidents for loss prevention and personal injury claims. Each time they were called to investigate an incident – vandalism, theft, employee misconduct, a slip and fall, or a cut from broken merchandise – each individual store had to extract the footage from the analog DVR at that location and send it to loss prevention at Kirkland’s headquarters. IP-based video surveillance system Charlton said Kirkland’s sought an IP-based solution that could be accessed remotely Charlton said Kirkland’s sought an IP-based solution that could be accessed remotely, that would make the loss prevention investigation process more efficient, and would provide additional benefits. Management wanted a camera that provided a clear picture, while minimising bandwidth usage and had analytics capability. Working with several systems integrators, Kirkland’s chose to deploy an IP video surveillance solution consisting of Hanwha video surveillance cameras managed by salient enterprise Video Management Software (VMS). Wisenet X series XNV-6011 2MP HD dome cameras The first phase of the security upgrade has included the deployment of 1,800 Hanwha Wisenet X series XNV-6011 2 megapixel HD dome cameras and Wisenet Lite vandal-resistant dome cameras at 200 Kirkland’s locations, as well as the distribution center and the e-commerce building. As new stores are built by this growing retailer, they will also include the Hanwha-Salient security solution. They expect to have a full migration to IP at all locations by 2021. Each Kirkland’s location is outfitted with approximately eight cameras that are positioned to capture the entrance, the sales floor and the back of house operations. Charlton said Hanwha’s cameras provide the most comprehensive view of the store possible. Retail security “The wide-angle capability – as well as the quality of the camera – is really what sold us on Hanwha,” said Charlton, adding “We are getting the best views possible and they are allowing us to see the entire sales floor which is exactly what we wanted and needed.” Hanwha’s Wisenet X series of cameras is a perfect fit for the retail environment. The wide-angle 2.8 mm lens captures a 112-degree horizontal field of view, for a retailer that means doing more with less. Hanwha’s Wisenet X series of cameras is a perfect fit for the retail environment Video analytics, DVR and VMS Charlton said the Hanwha cameras are particularly useful at store entrances because, thanks to the WDR feature, video images are not affected by the bright sunlight that often shines through the windows and they can still see faces clearly. And because many of Hanwha’s cameras offer license free analytics, Kirkland’s will begin exploring that capability in the future to gain information on people counting, heat mapping and dwell time. The Hanwha-Salient solution has improved Kirkland’s loss prevention investigation efficiency since the team is able to pull recorded video from any camera via the Salient VMS rather than wait for information to be extracted from an analog DVR. They also appreciate being able to use Hanwha’s Device Manager to troubleshoot and resolve any camera issues remotely first rather than unnecessarily sending out a service technician. WiseStream II compression technology In addition to offering quality images, improved field of view and more efficient operations, the Hanwha solution has also helped Kirkland’s conserve valuable bandwidth with Hanwha WiseStream II compression technology, said Charlton. WiseStream II dynamically controls encoding, balancing quality and compression according to movement of the image. Combined with H.265 compression, bandwidth efficiency can be improved by up to 75 percent compared to current H.264 technology. “We share our video surveillance and security bandwidth with our Point of Sale system and we don’t ever want to take away from the bandwidth of POS transactions or impact the speed at which they go through,” said Charlton. “Hanwha’s Wisestream compression technology fits our business model and along with Salient helps preserve and efficiently manage bandwidth. It’s really helpful to have a camera that’s smart enough to be able to tweak and regulate itself.”
Round table discussion
The role of video surveillance is expanding, driven by all the new ways that video – and data culled from video – can impact a business. As a growing population of video cameras expands into new fields of view, we asked this week’s Expert Panel Roundtable: What is the most unusual application of surveillance cameras you have seen recently?
With the advent of online shopping, brick-and-mortar retail businesses are challenged to make transactions more convenient while enhancing the “experience” aspects that differentiate real-life shopping from the simpler route of clicking on a website. Technology is helping retailers create that differentiation, including technologies such as video systems, deep learning analytics and point-of-sale (POS) integrations that have evolved from innovation in the physical security market. For more insights, we asked this week’s Expert Panel Roundtable: What new security industry technologies are having an impact on the retail market?
Does seeing video cameras at a location make you feel safer or less safe? Do you feel better to know that video surveillance is capturing everything that happens, thus discouraging crime? Or do you think: What kind of neighbourhood (or store) is this that needs a CCTV camera watching everything? Do you feel more secure when the security guard at the hotel elevator asks to see your room key? Do airport screenings ease your mind about getting on an airplane with 100 strangers? The “perception of safety” is a tricky thing, and presence (or absence) of security systems can play a role. We asked this week’s Expert Panel Roundtable: What is the impact of promoting a "perception of safety" when choosing and/or installing physical security systems? How might perception influence the choice of systems (e.g., more overt)?
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