Shopping centre security

As millions of people jet off for their summer holidays or make their way home, airports are under increased scrutiny. For many, their eagerly awaited trip begins and ends in the airport. Meeting passenger expectations with a seamless and secure journey from check-in to boarding is critical at a time when passenger numbers are rising, with almost 1.1 billion air passengers travelling through EU airports in 2025, an increase of 4.8% year-on-year. Increased complexity ahead But there are headwinds that airport leaders must navigate through. As critical infrastructure, airports are targets for malicious actors including insiders, cyber-attackers, terrorist groups, and more. Misuse of drone technology threatens the perimeter. Intruders may attempt access to restricted areas, including the airfield. Missing people, left luggage, theft, vandalism, and anti-social behaviour are other challenges that teams have to respond to. Moreover, the EU Entry/Exit System (EES) is adding pressure to border processing and queue management. Some airports are under pressure to increase capacity to meet future demand. Profitability and growth are other areas feeling the strain. European airports achieved a net profit of €11.8 billion in 2025, averaging just €4.5 per passenger. Leaders are being tasked with finding new efficiencies, diversifying income, attracting repeat passengers and driving more non-aeronautical revenue through retail, hospitality, car parking and advertising. Improving daily operations All of these challenges are interconnected. Accommodating more passengers, strengthening security and resilience in line with Civil Aviation Authority (CAA) requirements, and delivering a seamless experience all require airport teams to understand what is happening across the site in real time. Modern AI-powered video solutions provide that much-needed visibility. Helping leaders secure airports while improving daily operations and boosting the passenger experience. Traditionally, cameras have been used at airports to monitor sites, record incidents, and provide evidence after an event has occurred. AI-powered video changes this, enabling security teams to take a more proactive approach to securing airport sites, assets, and passengers, while also delivering insights to inform strategy and improve the passenger experience. Licence plate recognition For example, advanced video analytics can identify queues and alert operators, allowing them to open additional check-in desks and security screening areas, or redirect passengers to quieter areas. Maintenance, cleaning and staffing schedules can also be adjusted around busier periods. Outside the terminal, licence plate recognition and dwell-time analytics can support traffic management, helping teams respond to congestion and direct vehicles to available areas for rapid pick-up and drop-off. Increasingly complex threats As for security, comprehensive oversight of all areas, supported by continuous monitoring and automatic alerts for objects or events of interest, is critical. This is particularly important as airports contend with increasingly complex threats, from incursion by drones and terrorism to unauthorised access. Rather than relying solely on human operators to monitor numerous screens, AI video surveillance highlights the most critical events requiring human input. Proactive intelligence supports teams to intervene and respond to events requiring their attention quickly and with essential situational awareness using semantic and similarity search. For example, a missing child can be rapidly located with video footage searched based on what the child was wearing and where they were last seen. Similar footage can be brought up for investigation into their potential direction of travel. Detecting unusual behaviour AI-powered video can also detect unusual behaviour such as loitering, people or vehicles in unexpected locations or outside of opening hours, and stopped vehicles. In cargo and back-of-house environments, video analytics can identify events such as slips and falls and alert ground teams to respond. There is also a compliance benefit. Comprehensive event logs can help airports maintain clearer records of incidents and safety activity, supporting reporting and providing evidence that appropriate procedures are being followed. Post-event investigations AI-powered forensic search can speed up post-event investigations by allowing operators to search footage using visual characteristics and similar attributes. That could help investigate a security incident or establish what happened during an operational disruption. If an investigation is escalated, relevant footage can also be shared with law enforcement. AI-powered video is far more than a surveillance tool. It can support the wider business of running a safe, efficient and resilient airport, from managing passenger flows and protecting staff to responding to incidents and improving operational efficiency. As airports become more digitally connected, video can also work alongside other smart-airport technologies, from biometric boarding to automated baggage handling. Barcode-reading cameras, for example, can connect baggage and cargo identification data with video footage, helping operators locate items more quickly, investigate incidents and maintain a visual record of their journey through the airport. Personal protective equipment Video can also support both safety and operational efficiency in fleet maintenance areas. Analytics can help identify hazards such as Foreign Object Debris (FOD), monitor whether technicians are following safety procedures and wearing appropriate personal protective equipment, and detect slips and falls. Thermal imaging can also flag unusual temperature changes in equipment, providing an early warning of potential failures or fires. Acting on these alerts quickly can help prevent incidents, reduce unplanned downtime and inform preventative maintenance decisions. Integrating AI-powered video with these technologies can create a more connected view across IT, physical security and operations, helping teams share information and make faster, better-informed decisions. Airports are an integral part of the global economy, with passenger numbers set to continue growing as more people take to the skies. Meeting the needs and expectations of the modern traveller will require intelligent systems that give airport teams the information they need to respond in real time, so passengers can get on with what they came to the airport for: starting their journey.

ULTRALOQ, a best-selling smart lock brand under Xthings, a pioneer in IoT solutions, announces the launch and availability of its next-generation smart lock collection, built to redefine access and provide customers with a wide range of effortless entry experiences that best suit their lifestyle. The collection includes ULTRALOQ Bolt Mission, unveiled as the industry’s first ultra-wideband (UWB) enabled smart lock, featuring precise, hands-free approach-to-unlock functionality. Joining Bolt Mission are the ULTRALOQ Bolt Pro and ULTRALOQ Latch 5 Pro which are the first multi-model line of Aliro-Certified smart locks that empowers users to leverage their phone as their key through Apple Wallet or Samsung Wallet credentials.  Standardised access credentials The latest ULTRALOQ models arrive at a time when digital wallets and standardised access credentials are reshaping how consumers expect to access their homes and other everyday assets. For the new collection, ULTRALOQ leverages UWB to enable precise, intent-aware entry to the home and Aliro, the open mobile-access standard developed by the Connectivity Standards Alliance with support from mobile ecosystems including Apple, Google and Samsung. With Aliro, ULTRALOQ brings the familiar wallet-based experience consumers already use for payments and increasingly digital car keys to the front door. All three lock models are Matter Certified and compatible with smart home platforms, including Apple Home, Google Home and more, allowing users to incorporate the lock into their broader smart home experience. Accessible price points Bolt Pro and Latch 5 Pro also integrate with Samsung SmartThings, enabling more home-wide automations triggered by lock activity, such as turning on lights or adjusting the thermostat when the door unlocks. Household members can have their own Digital Key in Samsung Wallet, providing individual access to the same lock while SmartThings helps manage access and automations across the household. The collection will be available online in October through The Home Depot, where customers can shop the new ULTRALOQ lineup. The new collection delivers intelligent, effortless and trusted entry across accessible price points, empowering users to choose the access features that best suit their lifestyle and needs. Local decision logic Bolt Mission (MSRP: $299.99) delivers a precise, intent-aware hands-free entry experience by combining Bluetooth Low Energy (BLE) discovery, UWB ranging, radar-based presence sensing and local decision logic. The result is hands-free entry that responds to true arrival, not strictly proximity. Rather than unlocking simply if a phone is nearby, Bolt Mission analyses precise distance and direction of approach, allowing it to distinguish an authorised user approaching from outside from normal movement inside the home. Designed to deliver a premium hands-free experience, users can keep their phone in their pocket or bag while the Xthings Home app runs securely in the background. With Bolt Mission, there’s no app to open upon approach, no PIN to enter and no separate hub required for hands-free entry.   Wide range of access methods To support dependable intent detection (approach vs. departure) and efficient battery life, Bolt Mission features built-in radar to keep the lock alert when it matters most and conserve power when it does not. Intent detection logic is processed locally between the authorised phone and the lock, delivering fast approach-and-unlock entry. Bolt Pro (MSRP: $269.99) is the collection's premium digital-key deadbolt, bringing Aliro-Certified tap-to-unlock access together with fingerprint, PIN, app and physical-key entry. Aliro-Certified, Bolt Pro lets users unlock their door with a simple tap of their compatible device, without ever having to open an app. Digital keys are stored in a compatible mobile wallet, giving users a familiar tap experience similar to the contactless interactions they already use every day. Designed to support a wide range of access methods, Bolt Pro pairs digital wallet access with fingerprint, PIN, app control and physical key backup. While digital wallet access may be ideal for everyday users, fingerprint provides fast personalised entry options and PIN codes can be issued to children, guests, cleaners or other service providers in need of access.  Digital key experience Latch 5 Pro (MSRP: $249.99) brings the same tap-to-unlock digital wallet experience to doors that use a lever rather than a deadbolt, including side entrances, home offices, garage-entry doors, rentals and shared spaces. Residents or employees can use a compatible digital wallet or fingerprint for access, while visitors and other temporary users can receive PINs. Aliro and Matter Certified, Latch 5 Pro delivers the same digital key experience and smart home platform compatibility as Bolt Pro. “The front door is moving away from keys and apps toward digital credentials and intent-aware access,” said Raj Sundar, Senior Director of Product Management for ULTRALOQ. “Our goal with this collection is to make that transition seamless and practical for customers, whether someone wants their door to detect their arrival and unlock hands-free or wants to quickly tap the phone or watch they carry every day to authorise entry.” Intent-aware access The new collection of ULTRALOQ smart locks will be available for purchase online through The Home Depot beginning in October. Customers can explore each model in the collection, compare access options, and learn more about the distinct features each lock delivers to select the ULTRALOQ model that is right for them. The ULTRALOQ collection is available now online through ULTRALOQ as well as Amazon and will be available online via The Home Depot in October.

Zimperium, the pioneer in AI-empowered mobile security, today released new analysis warning that agentic AI is making sophisticated mobile app attacks easier to develop, adapt and scale. Agentic AI systems can independently plan and execute tasks, learn from unsuccessful attempts and adjust their approach until an objective is achieved. Applied to mobile attacks, these capabilities allow threat actors to automate work that previously required extensive time and specialised expertise, including analysing app defences, identifying ways to bypass security controls and replicating successful attacks across multiple devices. Malware targeting credentials “Agentic AI is transforming complex mobile attacks into repeatable operations that can be initiated with simple, natural-language instructions,” said Pat Shueh, VP of Product Management, MAPS, at Zimperium. “The concern is not that AI has created an entirely new vulnerability class. It has removed many of the technical barriers that once limited who could execute these attacks and how quickly they could scale.” The warning follows Zimperium’s recent analysis of RatHat, an AI-powered mobile malware targeting credentials and financial accounts. RatHat provides evidence that AI is already becoming part of the mobile threat landscape, while emerging agentic AI frameworks could give attackers even greater autonomy and speed. Agentic AI frameworks Once an agent identifies a successful attack path, it can translate that process into a reusable script and deploy it across fleets of devices or emulators. It can also reassess and regenerate the attack when an application changes, reducing the cost and effort required to maintain mobile fraud operations. This shift increases the need for mobile app security that can withstand both static and dynamic analysis, tampering and manipulation at runtime. Organisations must protect applications throughout their lifecycle, from development and app store distribution through execution on end-user devices.

Allied Universal®, the pioneer security and facility services company, is proud to celebrate the country's security professionals during the 2026 National Security Officer Appreciation Week, Sept. 21 - Sept. 27, for their dedication and vital role in helping keep our communities safe. "Security professionals deserve our appreciation for the skill, professionalism and commitment they bring to their work every day,” said Steve Jones, global chairman and CEO of Allied Universal. “At Allied Universal, we value their contributions each day and I encourage everyone to take a moment this week to recognise a security professional and thank them for all they do.”  Spotlight security professionals Allied Universal created the observance in 2015 to spotlight security professionals, broaden understanding of their work and highlight the range of careers available in the security industry. Often working behind the scenes, these professionals provide a steady presence in the places people work, learn, travel, shop and gather.  Allied Universal encourages businesses, community organisations and individuals to thank a security professional this week and share their appreciation on social media.

DICE Corporation announces a new edge artificial intelligence platform that runs AI processing inside the customer's network and reports into Ceila.ai as a native component. The platform was previewed with corporate and national account clients at GSX 2026 in Atlanta this week. It is currently in trials with monitoring centres and enterprise accounts including Clear Watch, one of the industry's larger interactive virtual guarding services, with general availability planned for the first quarter of 2027. Most video monitoring deployments today rely on a round trip. The customer selects a third-party analytics provider, motion events are sent out to that provider for evaluation, and the result is forwarded into the monitoring platform. Separate vendor relationship The monitoring center becomes a destination for someone else’s decision, and the customer carries a separate vendor relationship, a separate bill, and a separate support path when something misses. DICE supports that model and will continue to, integrating whichever analytics provider a customer chooses. That already includes a wide range of edge and analytics platforms, such as OpenEye, Camect, and CloudEye. DICE remains camera-agnostic by design. The platform is built to the industry’s established protocols, including ONVIF, and where a device falls outside those standards it connects directly by RTSP, with events delivered into the center by SMTP. Rather than maintaining a fixed list of certified devices, DICE built to what the industry already runs on and kept a path open for everything else. DICE edge platform The DICE edge platform offers a second path. Processing happens on site, on DICE hardware, with results delivered directly into the same workflow that handles the alarm signal, the video, the audio, and the dispatch. There is no external analytics hop and no clip leaving the customer’s premises for evaluation elsewhere. Local processing also simplifies network configuration. Because the appliance operates inside the customer’s network and communicates outbound to DICE, cameras are reached across the LAN rather than through inbound access, which suits enterprise environments where IT policy restricts changes at the firewall. Custom detection projects The platform is built to carry the full DICE detection library on premise rather than a reduced subset. Beyond person and vehicle classification, the platform detects behaviours and interactions between objects, reads license plates, counts people and vehicle traffic, applies privacy masking to sensitive areas, processes thermal imaging, and performs safety and compliance review including personal protective equipment use and lifting technique. Detection models are developed by DICE and extended for individual customers, including custom detection projects built for Fortune 500 companies, national retailers, and municipal operations. Development has been driven by national retail chains and multi-site enterprise accounts DICE supports, where event volume and bandwidth cost make on-premise filtering essential. Over the past year DICE has seen a significant increase in monitoring centres and guarding operations migrating onto its platform, and the company has expanded its installation and onboarding capacity to meet a growing schedule of committed deployments. Co-pilot architecture Clear Watch runs its AI video detection on the DICE platform today and states publicly that it identifies more than three times the object types of any other provider. “In virtual guarding, our reputation is built on catching what matters and staying quiet about what doesn't. Three object classes never gave us the resolution to do that reliably,” said Glen Carter, President of Clear Watch. “Running DICE's full detection library on the edge means the call gets made on site, in real time — we're not dependent on a third party's turnaround to protect our clients.” Virtual guarding providers Ceila.ai extends its digital operator and co-pilot architecture to virtual guarding providers and enterprise GSOC teams. Because DICE manufactures its own PBX and softswitch, Ceila.ai evaluates live phone audio alongside live video in a single decision path, an integration DICE believes is unique in the industry. Dispatches are delivered through the DICE message broker, which is connected to more than 700 PSAPs and sends alarm dispatches directly into their CAD systems. “Everyone in this industry says they have AI. Most of them mean they have a connector to somebody who does,” said Cliff Dice, President, CEO, and Founder of DICE Corporation. “We built Ceila.ai with AI at the core of the event management platform rather than as a service we forward events to. If a customer wants to bring their own provider, we integrate it and we do that every day. But they should also be able to get it from the same company that handles their alarm, their video, their phone call, and their dispatch, with one throat to choke when something misses.” Global buildout of artificial intelligence The DICE platform runs entirely on Linux, on a runtime engine and virtualisation layer DICE developed itself, inside UL-listed hosting centers the company owns and operates. That architecture allows processing capacity to expand and contract automatically with load, which matters in an industry where event volume is uneven by hour, by season, and by incident. Development is performed by a United States based engineering team. The approach also gives DICE direct control over compute cost at a moment when the global buildout of artificial intelligence has made processing capacity significantly more expensive. In the round-trip model, a customer’s analytics cost is set by a third party and can be repriced at renewal. DICE provides the compute inside its own centres and prices it as part of the platform. GPU computing environment DICE has invested millions in the infrastructure behind the program, including its own GPU computing environment inside facilities it owns and operates, with the objective of keeping AI processing and the data governance around it under DICE’s control as the technology advances. The company has filed more than 20 patents tied to Ceila.ai, adding to a portfolio that includes patents for Video Arm/Disarm and Gatekeeper technology. DICE Corporation has been in business for 40 years and today supports approximately 3.5 million alarm subscribers and 6.5 million telecom subscribers, handling more than 10 million calls per month.

Ransomware activity targeting the Middle East surged to its highest level during the 17-month period assessed by CloudSEK, jumping from 17 threat intelligence feeds in April 2025 to 357 in June 2026 — more than a 20-fold increase. The sharp ransomware escalation is part of a wider shift in the region’s cyber threat landscape, where financially motivated cybercrime is increasingly operating alongside politically driven hacktivism, state-linked espionage, destructive attacks and rapid exploitation of critical vulnerabilities. Financially motivated ransomware CloudSEK’s new Middle East Cyber Threat Landscape 2025–2026 analyses threat activity across ransomware, hacktivism, dark web sources, adversary intelligence, malware and vulnerability intelligence between April 2025 and August 31, 2026. The report recorded its highest overall monthly volume in March 2026, with 2,245 threat intelligence feeds, while Israel was the most targeted country overall with 7,112 feeds. The findings point to what CloudSEK describes as an increasingly “structurally complex” threat environment, in which organisations must defend simultaneously against high-volume disruptive attacks, financially motivated ransomware and quieter, longer-dwell espionage operations. Key findings from the report Ransomware rose more than 20X: Monthly ransomware feeds increased from 17 in April 2025 to a peak of 357 in June 2026. The June spike was also nearly 10 times the previous month. Israel was the most targeted country overall, recording 7,112 threat intelligence feeds. Turkey ranked second overall, while Iran, the UAE, Saudi Arabia and Egypt were also heavily targeted. Turkey faced the highest ransomware targeting in the region, driven partly by attacks against industrial, manufacturing and logistics organisations. Hacktivism remained the largest threat category by volume, with Israel accounting for 37.8% of regional hacktivist activity. Government and financial services were the most targeted sectors overall, while ransomware disproportionately affected facility management, industrial, infrastructure, property management and manufacturing organisations. AI is beginning to appear in offensive threat operations. CloudSEK documented MuddyWater using Google's Gemini model for PowerShell code obfuscation and found evidence of AI-assisted malware development by IRGC-linked Nimbus Manticore/UNC1549. Unpatched internet-facing infrastructure remains a major entry point. Fortinet, Ivanti, React, Kubernetes and other widely deployed technologies featured prominently among vulnerabilities relevant to attacks against organisations operating in the region. Internet-facing infrastructure One of the report's most significant findings is the divergence between hacktivism and ransomware. Hacktivist activity dominated much of 2025 and surged during periods of geopolitical escalation, particularly in June 2025, October 2025 and March 2026. From April 2026 onwards, however, hacktivist volumes declined sharply. Ransomware moved in the opposite direction. Its slower but sustained rise culminated in the June 2026 spike, at precisely the period when hacktivist activity was falling most sharply. CloudSEK's analysis suggests that politically motivated hacktivists and financially motivated ransomware operators largely operate according to different cycles rather than competing for the same attack windows. Prolific ransomware operator Nova emerged as the most prolific ransomware operator identified in the regional dataset, while groups including The Gentlemen, Qilin, LockBit5 and DragonForce also appeared in campaigns affecting Middle Eastern organisations. The report highlights The Gentlemen as an emerging ransomware operator that exploited the Fortinet authentication-bypass vulnerability CVE-2024-55591, alongside VPN credential brute-forcing and the use of Rclone for data theft. Asset-heavy industries are becoming particularly attractive because disruption can translate directly into operational and financial pressure. Facility management, industrial operations, property management, infrastructure and manufacturing were among the most targeted ransomware sectors. Targeted ransomware sectors Hacktivism remained the single largest threat category by volume across the reporting period. Israel was overwhelmingly its primary target, accounting for 37.8% of regional hacktivist activity, followed by Iran. Groups tracked during the period included SKYNET, HeziRash, DieNet, Keymous, OpIsrael, DARKSTORM, NoName057(16) and Handala. The report also documents a shift in the geographic scope of some actors. Handala, historically focused heavily on Israeli organisations, was recorded targeting UAE critical infrastructure in April 2026, indicating that cyber operations associated with regional geopolitical tensions were extending beyond their traditional target sets. At the same time, the region continued to face sophisticated espionage activity involving Iranian-linked actors including MuddyWater, Charming Kitten/APT35, APT42, Nimbus Manticore and OilRig, alongside other state-linked and advanced operators. (For More Information, Read Full Report) AI-assisted malware development An emerging development identified by CloudSEK is the use of generative AI to support offensive cyber operations. The report documents MuddyWater using Google's Gemini AI model to obfuscate PowerShell code, potentially making static analysis of malicious payloads more difficult. It also identifies evidence of AI-assisted malware development by Nimbus Manticore/UNC1549, which CloudSEK says could help accelerate tooling adaptation and operational tempo. Nimbus Manticore also expanded operations across aviation, defence, telecommunications, software development and government targets, employing phishing, trojanised software installers, SEO poisoning and its MiniFast and MiniJunk malware tooling. State-linked campaigns This signals a shift from AI being primarily discussed as a future offensive capability to its emerging use within the workflows of active threat actors. UAE and Saudi Arabia face growing ransomware and espionage pressure. The UAE recorded 2,588 overall activity indicators and faced activity ranging from ransomware and dark-web exposure to state-linked campaigns. CloudSEK documented MuddyWater campaigns targeting UAE maritime and industrial organisations, including region-specific phishing lures and a multi-stage Remcos RAT delivery chain. The actor also evolved its tooling toward the Rust-based RustyWater implant, reflecting continued investment in detection evasion. Underground cybercriminal markets Saudi Arabia, meanwhile, recorded 1,880 overall activity indicators and saw sustained interest from ransomware operators and underground cybercriminal markets. The Gentlemen targeted Saudi organisations during the reporting period, while Nimbus Manticore identified Saudi Arabia among the regions affected by its expanded operations. CloudSEK currently assesses organisations in UAE and Saudi critical infrastructure as among the highest-risk groups in the region, alongside Israeli government, defence and healthcare organisations and Turkish industrial and manufacturing companies. Financial-services targets The report also points to sustained underground demand for credentials, corporate data and access to Middle Eastern enterprise systems. Financial services and government organisations featured prominently in dark-web activity, alongside e-commerce, banking, investment, retail, education and telecommunications targets. CloudSEK observed significant credential theft, initial-access broker listings and leaked corporate information linked to Gulf organisations. One campaign involving threat actor xpl0itrs, linked to TeamPCP, involved the sale of unauthorised access to Salesforce Experience Cloud environments belonging to government and financial-services targets. Prices ranged from $2,000 to $40,000 per victim. CloudSEK notes that the activity exploited misconfigured Guest User permissions rather than a previously unknown zero-day. Digitally transforming organisations Network-edge infrastructure — particularly VPNs, firewalls and SSL gateways — remained one of the most important initial-access vectors during the reporting period. CloudSEK highlights actively exploited vulnerabilities affecting Fortinet FortiOS/FortiProxy, Ivanti Connect Secure and Microsoft Windows, while critical vulnerabilities in React Server Components, Kubernetes ingress-nginx, Erlang/OTP and Apache Parquet expanded the potential attack surface for cloud-first and digitally transforming organisations. The nine major vulnerabilities assessed in the report had an average CVSS score of 9.2, placing all of them within Critical or High severity bands. CloudSEK recommends organisations urgently patch exposed network-edge and web infrastructure, harden Salesforce and API permissions, strengthen phishing-resistant authentication, segment operational technology networks, maintain immutable offline backups, and test DDoS and incident-response capabilities. Lower hacktivist noise should not be mistaken for lower cyber risk. Overall threat environment Despite a decline in hacktivism after March 2026, CloudSEK warns organisations against interpreting reduced public-facing cyber disruption as an improvement in the overall threat environment. Ransomware continued at elevated levels while state-linked actors evolved their tooling and techniques. CloudSEK consequently assesses the Middle East's immediate post-reporting cyber threat environment as ELEVATED-HIGH. “The defining characteristic of the Middle East cyber landscape is no longer any single threat actor or attack technique. Organisations are dealing simultaneously with geopolitical hacktivism, financially motivated ransomware, state-linked espionage and rapid exploitation of exposed infrastructure. The ransomware surge is particularly significant because it continued even as hacktivist activity declined. Less visible cyber noise should not be mistaken for lower risk,” said Rahul Sasi, CEO, CloudSEK.

A security camera installed today has more AI processing power than the systems that guided early autonomous vehicle prototypes. And yet the operator who mounts that camera on a wall will, in all likelihood, never use most of that capability.  Industry surveys bear this out: a wide gap persists between the number of security professionals who believe AI can improve outcomes and the much smaller share who have adopted it operationally. The reason has nothing to do with the silicon and everything to do with how the industry has asked people to configure these systems. The problem is not that the industry lacks algorithms. The problem is that physical security has never found a scalable way to personalise systems for each site. The personalisation dilemma hiding in plain sight The problem is that physical security has never found a scalable way to personalise systems for each site A surveillance deployment at an airport, a retail chain, a school campus, and a logistics yard can look strikingly similar in hardware terms. Each installation uses image sensors, edge processors, network connectivity, and a management layer. What changes is what the operator cares about. At a school entrance, the priority might be perimeter approach after hours and controlled access during the day. At a loading dock, the concern is tailgating, vehicle dwell time, and safety incidents near forklifts. At an airport, the operator may need queue-flow analytics one moment, unattended-item detection the next, and then a search for a specific person of interest carrying a particular bag. At a retail store, loss prevention teams want to correlate customer flow patterns with point-of-sale data and identify suspicious behaviour near high-value merchandise. This range of needs forces a reality that the industry has acknowledged in principle but never resolved in practice: the application pool across the market is vast, yet each individual site typically requires only a narrow set of outcomes. Each deployment needs personalisation once, at commissioning, and then again whenever the environment or the risk profile shifts. The app store that never became a market For the better part of a decade, the industry’s most visible answer to the personalisation problem was the “app store” model. The logic was straightforward: curate a marketplace of trained neural network algorithms, let integrators browse a catalogue, and download the right analytic for each job. Queue counting for a passport control hall. License plate recognition for a parking structure. Occupancy monitoring for a conference room. The concept borrowed directly from the consumer smartphone approach. In practice, it never matched physical security’s purchasing and operating rhythm. A phone owner discovers and downloads new apps continuously. A physical security deployment selects one or two analytics functions at installation and rarely revisits them. Another maintenance burden A queue-counting algorithm trained on airport data is excellent at queue counting The economic incentive to maintain, curate, and update a broad catalogue across a fragmented ecosystem of camera OEMs, VMS platforms, and system integrators never materialised when the average buyer drew from only a thin slice of it. And the question of who would operate such a marketplace across that fragmented landscape was never satisfactorily answered. The deeper issue is that distribution was not the hard part. Personalisation was. A queue-counting algorithm trained on airport data is excellent at queue counting. It does not naturally become a general-purpose security tool for whatever the operator needs next. Once a model is trained for a narrow task, adaptation requires another project, another integration cycle, and another maintenance burden. AI-enabled cameras The examples that do exist are instructive. Schiphol Airport in the Netherlands has used trained camera systems for over a decade to measure queue length at passport control and alert staff when additional counters should open. Rome trailed AI-enabled cameras to track pedestrian wait times at crosswalks, measure bus queue length, and monitor parking occupancy to support active transport and reduce vehicle emissions. These are effective, well-regarded deployments. They also illustrate the limitation: each required its own trained model, its own integration effort, and its own maintenance cycle. The queue-counting camera at Schiphol cannot be redeployed to detect an abandoned bag. That is a separate algorithm, a separate procurement, and a separate project. What changes with agentic AI Applied to physical security, this translates into a simpler commissioning experience Agentic AI points to a fundamentally different approach. An agentic system can receive goals expressed in natural language, determine the appropriate actions to fulfil those goals, execute those actions using available tools, and verify the results. Applied to physical security, this translates into a simpler commissioning experience: the operator expresses intent in plain language, and the system configures itself to achieve that intent. Consider the practical implications. An installer commissioning cameras at a retail location could type or speak a set of instructions: “Alert the manager if more than five people are waiting at checkout for longer than two minutes.” A facilities director could ask the system to “Track vehicles that enter the east parking lot after 9 p.m. and flag any that remain for more than 30 minutes.” A school security coordinator might specify: “Notify campus police if anyone approaches the perimeter fence between midnight and 5 a.m.” Appropriate perception capabilities None of these instructions require the operator to select a specific analytic from a catalogue, configure a detection model, or define pixel-level zones in a complex VMS interface. The system interprets the intent, selects the appropriate perception capabilities, configures thresholds and context, and validates behaviour over time. When the operator’s needs change, a new instruction replaces the old one. The camera hardware stays the same. The AI adapts. This is the core of the shift: minimal user input, maximum flexibility, and a security system that personalises itself without requiring the operator to navigate the traditional customise-certify-deploy cycle. Vision language models make it practical A conventional neural network trained for people counting can count people The enabling technology is the vision language model, or VLM. A VLM combines visual encoders with language reasoning, allowing it to interpret images or video in the context of natural language prompts. This is a qualitative leap beyond traditional convolutional neural networks, which classify or detect predefined objects and have no mechanism for open-ended interpretation. A conventional neural network trained for people counting can count people. It cannot distinguish between a crowd of commuters exiting a train station and a crowd assembling in protest. A VLM, by integrating contextual reasoning with visual analysis, can draw inferences that a task-specific model cannot. It can assess behavioural patterns, interpret spatial relationships, and respond to queries about scenes it has never been explicitly trained to analyse. Where a neural network might register two people carrying objects, a VLM could infer whether the scene suggests travellers with luggage or workers transporting equipment, provided the visual context supports that inference. Supporting multimodal input This matters in physical security because operational questions are rarely phrased as taxonomy labels. Operators want to express outcomes. They want to say “show me anything unusual near the loading bay after hours,” and the system should be able to reason about what “unusual” means given the site context. VLMs also support multimodal input. Audio cues such as a raised voice, a scream, an alarm, or breaking glass can contribute to scene interpretation when paired with video. In security applications, where events routinely unfold across both visual and auditory channels, this capability adds a meaningful layer of situational awareness. The edge constraint that forces discipline Large language models in the cloud use hundreds of billions of parameters and consume hundreds of watts None of this works if the architecture assumes data centre conditions. Most surveillance cameras operate under strict power and thermal limits. Power over Ethernet (PoE), the standard delivery mechanism, typically provides between 15 and 30 watts depending on the PoE class, and only a fraction of that budget is available for AI processing after the sensor, ISP, video encoder, and network stack have taken their share. In many installations, the AI workload must fit within a few watts. Large language models in the cloud use hundreds of billions of parameters and consume hundreds of watts. That scale does not translate to a camera mounted on a pole or embedded in a ceiling tile. For agentic AI to work at the edge of a physical security network, the models must be compact, efficient, and designed for the purpose. Neural network acceleration This is where smaller, domain-specific VLMs become essential. Models trained on industry-relevant image and text datasets, combined with techniques such as pruning, quantisation, and parameter-efficient fine-tuning, can deliver meaningful visual reasoning within the compute and memory constraints of an edge processor. The result is a VLM that fits inside a camera’s power budget and still responds to natural language instructions with useful accuracy. Ambarella’s CVflow AI architecture, now in its third generation, was designed for this class of workload. The architecture integrates advanced neural network acceleration with high-resolution image signal processing and video encoding on a single system-on-chip, allowing cameras to run complex AI inference alongside their core imaging functions without exceeding the thermal and power boundaries that define edge deployments. The company's latest addition to its portfolio, the 4-nanometer CV7, runs CNNs and vision language models concurrently across multiple video streams while consuming 20 percent less power than its predecessor. For infrastructure and robotic applications requiring heavier models, the 5-nanometer N1 family supports multimodal LLMs in multi-camera configurations. Distributing intelligence across far edge, near edge, and cloud This tier must respond in milliseconds and operate within a fixed power envelope A workable agentic architecture for physical security distributes intelligence across three tiers, each matched to the processing demands and latency requirements of its role. At the far edge, inside the camera itself, the processor handles real-time perception: object detection, tracking, zone logic, and initial event classification. This tier must respond in milliseconds and operate within a fixed power envelope. At the near edge, on a local gateway or network video recorder, a more capable processor orchestrates across multiple cameras, maintains state, correlates events, retrieves site-specific policies and procedures, and classifies incidents requiring more context than any single camera provides. At the cloud/server tier, available when connectivity permits, the system accesses heavier models for forensic analysis, fleet-wide analytics, model updates, and long-horizon reporting. Periodic cloud access This tiered approach keeps the most time-sensitive decisions local, where latency is lowest and data privacy is strongest. It also means agentic capabilities can scale incrementally. A small installation might run entirely at the far edge with periodic cloud access. A large campus might employ all three tiers, with near-edge orchestration coordinating PTZ patrol patterns across dozens of cameras while the cloud generates shift summaries and updates models based on fleet-wide telemetry. In practice, a security workflow built on this pattern often combines real-time detection at the far edge, behaviour-tree orchestration at the near edge for multi-camera coordination, local retrieval over site playbooks, and conservative safe-mode escalation when system confidence is low. The discipline of deterministic guardrails and structured verification loops is essential in security operations, where unpredictable system behaviour is not acceptable. A hybrid future, with VLMs orchestrating specialist models The transition to agentic AI does not eliminate specialised neural networks The transition to agentic AI does not eliminate specialised neural networks. Purpose-trained models will continue to deliver superior accuracy for well-defined, high-frequency tasks such as license plate recognition, face matching, and fire and smoke detection. In a mature agentic system, the VLM acts as an orchestrator. It handles open-ended perception and natural language interaction while routing to specialised models when a task demands their precision. A PTZ camera at a transportation hub might receive the instruction “monitor the west concourse for unattended items.” The VLM interprets the request, manages the interface, and reasons over broader scene context. Real-time video processing When it identifies a candidate object, it routes to a dedicated abandoned-item classifier optimised for that specific validation step. The VLM orchestrates. The specialist model validates. The operator receives a refined, actionable alert. That hybrid pattern places specific demands on the silicon. The processor must support both traditional CNN inference and generative AI workloads simultaneously while maintaining real-time video processing within the same power envelope. The value of a tightly integrated SoC, one that combines an advanced ISP, a deep learning accelerator, and a video encoder on a single die, is that it eliminates the multi-chip complexity and power overhead that would otherwise make this approach impractical at the edge. Making agentic AI deployable for the ecosystem Ambarella’s Developer Zone, launched at CES 2026, provides a centralised portal of tools Physical security is built on a broad ecosystem of camera OEMs, VMS providers, independent software vendors, module builders, and system integrators. For agentic AI to reach the market at scale, these participants need model-ready tooling, reference workflows, and a practical path from prototype to production. This is where developer ecosystems become part of the story. Ambarella’s Developer Zone, launched at CES 2026, provides a centralised portal of tools, optimised AI models, agentic blueprints, low-code templates, and documentation aimed at accelerating edge AI application development on Ambarella’s SoCs. Common software stack ISVs and integrators can evaluate models, prototype applications, and deploy using a common software stack that spans the company’s CV7 and N1 SoC families through the Cooper development platform. That consistency across the product range reduces per-project engineering cost and accelerates time-to-market for partners building perception and analytics solutions. The point is broader than any single portal: agentic systems require components that have already been tested and optimised for edge deployment, so that integrators can focus on solving their customers' problems rather than rebuilding the AI pipeline from scratch. The ecosystem participants who lead the transition to agentic AI in physical security will be the ones with access to tooling that fits into their existing development and deployment processes. What comes next Physical security has searched for years for a scalable answer to personalisation Physical security has searched for years for a scalable answer to personalisation. The app store model did not provide it. Manual configuration, while functional on a per-site basis, scales poorly across large portfolios of cameras and changing operational requirements. Agentic AI offers a credible path forward because it aligns with how operators actually think. They express outcomes, not model specifications. They want systems that adapt to new requirements without repeated engineering cycles. Traditional neural networks With VLMs as the interface layer, smaller domain-specific models at the far edge, orchestration at the near edge, and disciplined verification loops throughout, personalisation can become a standard part of deployment rather than a custom project. The building blocks are now in place. Power-efficient edge AI processors can run VLMs and traditional neural networks simultaneously. Developer ecosystems are maturing to support rapid prototyping and deployment. Reference architectures for distributing intelligence across far-edge, near-edge, and cloud tiers are solidifying. For an industry that already installs vast numbers of AI-capable cameras each year, the opportunity is to make the intelligence already embedded in those endpoints genuinely usable for the people who rely on them every day.

The terrorism threat in the UK is very real. In fact, since July 2019, the threat level has never dropped lower than “substantial” or “severe.” To ensure preparedness across public places and events, the UK government has introduced the new Terrorism (Protection of Premises) Act 2025, more commonly known as Martyn’s Law in memory of Martyn Hett, a victim of the 2017 Manchester Arena bombing. Overarching aim The new legislation requires operators of public spaces and events to immediately assess and improve their readiness to respond to a terrorist attack. The overarching aim: being better prepared, protected and ready to respond should an attack occur.  Everything from busy shopping centres to large stadiums must comply with Martyn’s Law by April 2027, and the Security Industry Authority (SIA) is charged with enforcing the rules. Upgraded security systems The smaller venues and events are only required to enforce low-cost solutions with no physical measures There are different rules depending on the capacity of public premises or the event, ranging from a standard-duty premises (200 – 799 people, including staff) to an enhanced-duty premise (over 800). The smaller venues and events are only required to implement low-cost solutions with no physical measures. Enhanced environments, however, must provide monitoring in and around the facility and document public protection measures. Many organisations will likely invest in upgraded security systems. However, effective responses depend not only on hardware but also on situational awareness and training, helping staff identify potential threats and respond effectively under pressure. Physical security information management systems Terror-related attacks are rare and unpredictable, and the most experienced personnel are not always on shift when something does occur. Even if they are, the most seasoned security professionals can’t ensure every decision they make is the right one. One solution gaining attention is physical security information management (PSIM) systems, which integrate siloed security tools — such as CCTV, access control and fire sensors — into a unified platform. PSIMs enable rapid information processing, automated workflows and coordinated responses to incidents, whether routine or critical. Use PSIMs to handle emergencies PSIM systems have been around for many years and have been embraced by large airports and mass transit organisations PSIM systems have been around for many years and have been embraced by large airports, mass transit organisations and critical infrastructure companies. However, these systems are ideally suited to any larger scale environment, such as those classified as an enhanced-duty premise by Martyn’s Law. For example, airports use PSIMs to handle emergencies, locate missing persons or assess potential threats like unattended luggage. Similarly, PSIMs can improve situational awareness for stadiums, shopping centres and event venues, aiding crowd management, emergency evacuations and collaboration with police or emergency services. External stakeholder intervention Should an incident require external stakeholder intervention, the PSIM becomes a mission-critical collaboration tool, enabling real-time information (including video footage) to be shared with decision-makers, emergency control rooms and first responders en route to the scene. This ensures they arrive with the appropriate resources and can deploy faster to the right places. PSIM systems also facilitate post-incident analysis, helping organisations improve protocols, demonstrate compliance and fulfil their duty of care. Impacted by terror-related tragedies Martyn’s Law aims to eliminate the complacent mindset of “it won’t happen here” when assessing the risks associated with public gatherings. Communities impacted by terror-related tragedies serve as a stark reminder that such incidents can and do occur. Within the security sector, it is crucial to promote discussions on how new approaches, technologies, and training can enhance preparedness. Equally important is the responsibility to raise awareness about Martyn’s Law and its role in fostering safer public spaces.

Retailers now often find themself in a precarious situation. Profit margins are being squeezed by widespread shoplifting: The Council on Criminal Justice reports that between the first half of 2023 and the first half of 2024, shoplifting reports increased by 24%. Meanwhile, the strategies used by shops to deal with this situation are alienating consumers and affecting total sales. Andy Jassy, the CEO of Amazon, stated during an earnings call that customers are now purchasing more pharmaceuticals from Amazon in response to other retailers locking their cabinets. Media reports This crisis impacts not only the large chains—more than 7,100 retail stores were closed in the U.S. in 2024, a 69% increase from the previous year—but also small, local businesses, whose profit margins are even narrower.  Media reports out of Los Angeles show that small businesses in regions with greater shoplifting rates are more likely to close, and small business owners' job satisfaction and general well-being are negatively impacted by the fear of crime. How to safeguard staff and inventory Unchecked retail theft demoralises staff and makes the store less attractive to customers This is obviously not a sustainable situation. In addition to lowering revenue, unchecked retail theft demoralises staff and makes the store less attractive to customers.  Unfortunately, making customers wait in line to enter a store or locking up toothpaste and deodorant only makes the customer relationship worse. Retailers need to figure out how to safeguard staff and inventory without alienating their customer base—and they need to figure it out fast. Advanced video security A new tool has come to the forefront of this fight: advanced video security. Of course, video surveillance has been used in stores for many years. However, the technology currently being used to reduce retail theft is very different from the outdated analog video systems of the past. With features like cloud-based flexibility and AI-enhanced analytics, this new generation of video surveillance systems has all the advantages of modern technological advancements, while also providing businesses with a competitive edge in the fight against retail theft. Security's new AI video standard Workers are constantly rushing from aisle to aisle in an effort to satisfy eager consumers Although the typical chain pharmacy may appear straightforward to the customer, retailers are aware of how intricate these spaces are. Hundreds or even thousands of shoppers may come and go on any given day, with a larger volume during busy seasons like holidays or special promotional events.  It's common for shoppers to pick up merchandise and put it down in another part of the store, often far away from its original location. Meanwhile, workers are constantly rushing from aisle to aisle in an effort to satisfy eager consumers, particularly during these busy seasons. How much can recorded videos reveal in a busy Using traditional CCTV, managers and security teams can monitor some of this activity, but their viewpoint of events will always be incomplete.  There is a limit to how much recorded videos can reveal in busy, fast-paced customer situations, and even the largest chain stores lack the staff and resources to continuously sort and evaluate all of the data they collect. When more customers are in the store for a special event, there’s also naturally a higher risk of theft. New generation of video security Using machine learning algorithms trained on large amounts of retail-specific data The new generation of video security aims to provide retailers with comprehensive intelligence that covers all aspects of their operations.  Using machine learning algorithms trained on large amounts of retail-specific data, they are focused on predictive actions and can recognise problematic behaviour in real time from raw video footage. AI-powered surveillance For example, if someone entered a store with empty bags but bypassed the cashier and started heading to the exit with a full bag, AI could predict a potential theft before it happens. Instead of just recording the theft, security action could be triggered in the moment. AI-powered surveillance is like an all-seeing security officer, quickly analysing the thousands of variables at play and spotting the warning signs of a possible crime before it happens. This is especially crucial during the holidays and busy shopping periods. Security personnel required to monitor cameras Imagine a chain store with 500 locations and 32 cameras each: that’s 1,600 cameras Cameras with AI can also alert human security personnel of events that would have otherwise been missed. Imagine a chain store with 500 locations and 32 cameras each: that’s 1,600 cameras. Now just imagine the number of security personnel required to monitor all of those cameras – when it comes down to it, traditional security is a numbers game. AI is the differentiator here that will allow retailers to win this game. VSaaS: A new tool to Deter Theft The emergence of Video Surveillance as a Service (VSaaS), a surprisingly under-discussed aspect of the broader SaaS revolution, is an important part of video security’s evolution. VSaaS solutions are especially helpful for chains that require a high level of centralisation and coordination across hundreds or even thousands of locations. In addition to offering action alerts at the shop level, VSaaS offers comprehensive security systems accessible from any location. This gives corporate headquarters access to complete, aggregated insights on all aspects of business operations. Identify the best ways to deploy staff Retail operators are constantly in a state of triage, rushing to identify the best ways to deploy staff This is significant in part because of the importance that social engineering and store layout have in preventing theft. Stores are frequently more busy during specific hours than others, and consumers may congregate in particular areas of the store while others are comparatively empty.  Retail operators are constantly in a state of triage, rushing to identify the best ways to deploy staff and organise inventory while accounting for all of these variables. Cloud-based VSaaS solutions Cloud-based VSaaS solutions help streamline this process by eliminating uncertainty, highlighting blind spots and bottlenecks, and informing retailers of what truly works.  Another regrettable reality is that employees frequently steal from businesses they work at.  Here, too, VSaaS solutions—when combined with sophisticated, integrated access controls—are essential. AI analytics technology Implementation and deployment of VSaaS is also easier and less costly than CCTV Implementation and deployment of VSaaS is also easier and less costly than CCTV. When new AI analytic updates become available, the client software and hardware don’t need to be upgraded, and the onsite technology and cameras also don’t need to be replaced. The AI analytics technology is upgraded in the cloud, enabling faster deployment and implementation of new technology. New VSaaS solutions Theft will always occur at some level; it's just a part of doing business. However, the growth in shoplifting that retailers have experienced in recent years is unacceptable, and if these figures keep rising, the consequences will be disastrous. In a time of dire need for retail, new VSaaS solutions have come to the forefront and are already turning the tide.

Deploying artificial intelligence (AI) tools should be seen as a business initiative rather than a technology initiative, says Martin Soukup, CTO of Solink, a cloud-based video security and data intelligence platform. The approach makes a difference that plays out in practical terms. A technology initiative is tactical and solution-oriented, often solving an isolated problem within a single department's silo. In other words, it might solve just a security problem. In contrast, a business initiative is cross-disciplinary, driven by executive leadership to impact the entire organisation in a measurable way. “Viewing AI tools as a business initiative ensures they adapt to multiple departmental needs and drive high-level strategic growth rather than just fixing a localised technical issue,” says Soukup. AI platform combines video and business systems Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform that combines video with business systems to detect threats and send real-time alerts. The capabilities are designed to help security teams operate smarter and more efficiently, supporting the next generation of lean, intelligence-driven security operations centers (SOCs). And benefits of the platform extend beyond security to include other parts of the business. “At the end of the day, video cameras only tell part of the story, much like looking at a 2D shape,” says Soukup. “They capture dimensions and colors, but only from a single perspective, even with powerful AI analysis providing traffic metrics, wait times, product interaction, and compliance logs. The addition of operational data, such as inventory, shipping, labor, and sales data, fills out that shape into 3D, adding critical context.” For example, while a camera simply shows three people standing in a line, and AI data flags that those individuals have been waiting for over five minutes, operational data lets you know also that a cashier has not checked into their shift yet. Combining these data streams gives businesses full situational awareness, turning passive observation into immediate, contextual intervention. AI agents handle repetitive tasks The Solink platform uses AI Agents, which are software that operates autonomously to handle manual, repetitive, or high-volume tasks based on specific instructions and tools. For Solink users, AI Agents unify their existing camera and data source investments into a single automated workflow. “AI Agents transform Solink from a security tool into an operational investment that benefits all departments,” says Soukup. “Modern operational leaders are turning to AI to scale productivity without increasing overhead.” Integrating business intelligence Operations checks compliance, loss prevention investigates theft, and security assesses threats Customers already use Solink to centralise video, integrate business intelligence, and trigger real-world responses like real-world alerts, two-way communication, or smart locks. AI Agents tie these pieces together, analyse the data and identify what matters most, and then take action either without human intervention or with humans in the loop. Businesses currently watch video manually across separate workflows. Operations checks compliance, loss prevention investigates theft, and security assesses threats. However, a human must always watch the footage to get results. Solink AI Agents automate this entire workflow. If an operational event can be seen on camera and matters to the business, a Solink Agent can be integrated to automatically review, assess, and trigger the next step in the workflow across hundreds or thousands of locations simultaneously. Calling all stakeholders to the discussion When discussing applications, stakeholders should include revenue and marketing officers, compliance officers, and line-of-business executives. Agents leverage existing infrastructure by adding an intelligent automation layer that drives efficiency and grows revenue across the entire organisation without large capital investment. Solink AI Agents will not replace employees; they empower lean teams to maximise their existing resources. Job descriptions will shift toward human-in-the-loop workflows where humans and machines collaborate. The AI Agent handles the high volume, filtering out noise and processing data at scale. Human employees set up and guide the Agents, give feedback to improve performance over time, and step in to make final decisions, managing the nuanced situations that require critical thinking, empathy, and deep context. Passive data visualisation In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome Given the convergence of physical and digital security, AI Agents, not dashboards, are the right unit of enterprise AI deployment. Dashboards typically aggregate data without evaluating the context or importance of the source. Data looks identical whether it comes from 10 sources or 100. In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome. This approach shifts the focus from passive data visualisation to active intent, creating a direct path of accountability and clear attribution for business results. With dashboards, everyone can see the problem, but nobody owns it. An agent with a mandate either did the job or it did not, and you can audit exactly what it saw and why it acted or did not. Overcoming obstacles to deploy AI agents The primary obstacles to integrating AI Agents into the physical security workflow are change management, building trust, and system interoperability. Physical security requires absolute reliability, which demands rigorous initial configuration to establish trust. Furthermore, Agents are only as effective as the data they can access. Overcoming these hurdles requires comprehensive team training, shifting organisational mindsets, and ensuring seamless integration with existing tools so the Agents have the full context needed to execute tasks accurately and integrate with human workflows seamlessly. Addressing common security challenges Several use cases are driving the deployment of AI Agents among Solink's customers Several use cases are driving the deployment of AI Agents among Solink's customers. Overnight guarding, loss prevention, and store readiness will be the first wave of use cases. These are proven, high-frequency scenarios in which Solink provides pre-built template Agents to address common security challenges out of the box. The second wave of use cases will include highly customisable occupancy tracking, health and safety, and food quality. Pre-built template Agents are coming for these next. In addition, custom, niche operational use cases can be tailored to a specific business environment. Just like hiring a specialised contractor, companies can deploy custom Agents to tackle unique operational challenges rapidly across all locations. Measuring the effectiveness of AI agents The effectiveness of AI Agents can be measured by multiple factors. Core Accuracy, and consistency and accuracy of detections and automated outputs. Business Outcomes delivered, such as reduced inventory loss, reduced fraud, and faster incident resolution. Financial Impact, measured through recovered budget, reduced operational overhead, and increased per-store conversion. There is a perception that AI Agents possess predictive or flawless capabilities, like stopping crime before it happens or operating perfectly in dark, chaotic environments. Not true, says Soukup. AI cannot understand ambiguous requests like "look for suspicious activity." Success requires explicit parameters, tools, and skills, defining what is acceptable, what is unauthorised, and how to handle the gray areas. Another misconception is that Agents need a fundamentally different security model than people. “I run security for this company as well as engineering, and I hold our own Agents to the same standard I would hold a third-party vendor,” says Soukup. “That means least privilege, full audit trails, anomaly detection, random audits, and no action they can't explain after the fact.”

The security landscape is undergoing a profound transformation, as evidenced by the innovations showcased at the ISC West Expo 2026. From dismantling of silos between physical and digital security to the ongoing transition to cloud and hybrid platforms, much of the discussion on the show floor was familiar, if somehow more urgent than ever. Clearly the industry is moving toward unified, cloud-native, and highly automated ecosystems. In a series of deep-dive meetings and demonstrations at the recent show, I got a first-hand glimpse of the future of the physical security marketplace. Spoiler alert: The future is now! HID Global: Tearing down the silos HID Global is addressing the long-requested convergence of physical and digital security. Recognising that the industry has historically operated in silos, HID is now leading with a combined implementation team to leverage the power of both sides. HID is supporting the transition by combining its logical and physical security teams to help end users design secure, end-to-end journeys for their employees. By leveraging its massive existing footprint in physical access, HID is uniquely positioned to help organisations upgrade their cybersecurity posture without a total "rip and replace" of their hardware. HID is seeing a surge in demand for converged credentials that unite building access with digital identity. On the digital front, HID has implemented FIDO (Fast Identity Online) and passkeys to replace traditional passwords with more secure, biometric-backed authentication methods. Acre Security: Bridging the gap to the cloud Acre Security previewed a cloud-native video solution, reinforcing its cloud-first security strategyAcre Security is currently consolidating brands, bringing established names like Feenics and AccessIt under a single corporate umbrella. A primary theme for the company at ISC West is the migration of legacy systems to modern infrastructure. To facilitate the transition, they are launching "The Bridge," a technology designed to help on-premise customers transition to the cloud at a pace that suits their operational needs. The company is also expanding its portfolio into video. Attendees at the show received a preview of a new cloud-native video solution slated for release later this year, signaling Acre’s commitment to a holistic, cloud-first security suite. Acoem: Real-time acoustic threat detection With a 35-year foundation in vibration and acoustics—including military sniper detection—Acoem is providing gunshot detection through edge processing. Unlike systems that rely on the cloud and may suffer from latency, Acoem’s technology processes data at the sensor level for instant alerts. Their sensors are engineered for massive outdoor spaces, covering a 500-foot radius (roughly 11 football fields) and can detect high-powered rifle shots from up to half a mile away. The system provides critical intelligence by distinguishing between muzzle blasts and "mach noise" from bullet travel, delivering an audio file to the end-user that maps the location and direction of the threat. They use AI to filter out environmental false positives, such as skateboards hitting metal rails. Alarm.com: The all-in-one dealer ecosystem Beyond hardware, Alarm.com is leveraging AI to streamline the sales process Alarm.com is doubling down on "giving tools to dealers to help them be successful," with a focus on unified commercial solutions. A highlight at ISC West is their new fire communicator, which integrates fire monitoring into their single app, completing what they call the "fourth leg of the stool." The product allows fire systems to benefit from the same real-time customer engagement and push notifications that have long been available for intrusion and video. The key products, such as commercial-grade hardware, are now available for immediate purchase. Beyond hardware, Alarm.com is leveraging AI to streamline the sales process. Their new AI Proposal Builder uses customer meeting notes to automatically generate customised, value-driven sales proposals for dealers. Allegion: A global shift in credentialing Following the acquisition of ELATEC, Allegion is adopting a more global market approach and expanding its OEM business. The company is involved in the development of Aliro, the newly unveiled mobile credentialing standard. Allegion’s strategy is built on versatility: While Aliro serves the burgeoning mobile market, they also offer PKOC for plastic cards, allowing them to provide solutions regardless of the user's preferred credential type. The ELATEC acquisition has effectively filled previous gaps in their use-case portfolio, positioning them as a comprehensive provider for both physical and digital access needs. AtlasIED: Engineering for life safety Transitioning from audio to a fully automated threat detection company, AtlasIED showcased its new IPX line at ISC West. This modular platform uses a single PoE++ port to power various "plug-and-play" modules, allowing for easy system upgrades. Their gun detection technology achieves a 99% confidence rating by "stacking" AI models; it cross-references audio data with infrared signatures to detect muzzle flashes and air quality sensors for particulates. With systems already running in 80% of U.S. international airports, the company maintains 24/7 domestic engineering support to manage these "life-safety adjacent" environments. Axis Communications: Unifying connectivity Axis Communications is advancing network video with 4G/5G surveillance, reducing cabling needs Axis Communications continues to lead in network video, with a new focus on offering surveillance through 4G and 5G networks to eliminate the need for extensive cabling in long-range applications. Axis also introduced several specialised hardware pieces, including the P1486-LE global shutter camera for high-speed traffic monitoring and the Q2802-TE, which integrates thermal and visual monitoring into a single unit.  To assist technicians, they launched a new installer app that uses Bluetooth for easier camera pairing and management directly from a mobile device. Axon: De-escalation through enterprise wearables Focusing on frontline safety, Axon is expanding from law enforcement into the enterprise sector with its retail and healthcare-focused body camera. Weighing only 0.25 lb, these cameras are designed to be less intimidating, using colorful designs and acting as a primary de-escalator for aggressive behavior. A clear front display signals when recording is active, striking a balance between safety and a non-intimidating appearance. These devices feature live-streaming and panic alarms that connect workers to a Global Security Operations Center (GSOC). To ensure the footage is legally viable, Axon maintains a rigorous audit trail that authenticates every action recorded. Genetec: The value of the unified platform Genetec is advocating for unified platforms that reduce the time between incident detection and resolution. They argue that AI is becoming a commodity and that the true value lies in unified platforms that reduce the time from incident to resolution. Their approach emphasises the "outcomes" customers need, such as allowing security teams to coalesce around an investigation quickly. Genetec remains a strong supporter of open systems for enterprise customers, ensuring they have the choice to integrate diverse technologies rather than being locked into a manufacturer’s “walled garden.” This flexibility is critical for high-end security environments that require tailored, responsive systems. Johnson Controls: Large-scale enterprise solutions Johnson Controls has made a significant push into the enterprise video market with C-Cure IQ, a standalone VMS designed for major hubs like airports and large campuses. Through a partnership with Scylla, they have integrated 11 advanced analytics—including facial recognition and weapons detection—directly into their cameras. They also showcased new multi-sensor panoramic cameras capable of "stitching" multiple images into a single 360-degree view. While innovating in video, Johnson Controls also confirmed modern upgrades to their intrusion line, including their legacy DSC Neo line. The new DSC PowerSeries Neo 5, a high-end residential and commercial platform, features an all-new user interface and built-in PowerG+. They have also begun shipping the IQ5 family lineup, which is powered by a Qualcomm DragonWing processor.  ONVIF: Standardising the future of AI and cloud ONVIF continues to lead the charge in establishing common languages for the security industry. A major focus is their new "Cloud Profile," which enables cameras to connect directly to the cloud through a standardised protocol. They are also expanding into audio standards to ensure IP-based speakers can seamlessly connect to Video Management Systems (VMS). To combat the rise of sophisticated digital manipulation, ONVIF is developing "video signing" standards. ONVIF is actively seeking more diverse enterprise participation to help shape these emerging AI standardsThis feature protects the integrity of video for evidentiary purposes by embedding a digital signature and timestamp directly into the footage at the camera level. Additionally, the organisation has formed an AI Working Group to develop common communication methods for "AI agents" within physical security systems. ONVIF is actively seeking more diverse enterprise participation to help shape these emerging AI standards. Roberto Licari is the new ONVIF Ambassador, seeking to attract new companies (even outside the security sector) to ONVIF as they look to expand their offerings. SwiftConnect: Bridging digital and physical identity SwiftConnect is redefining access control by shifting the focus from physical cards to digital identity. As a cloud-based "connected access network," the platform bridges the gap between IT identity providers (like Okta or Azure AD) and legacy physical access control systems. At the show's Security Experience Center demonstrations, SwiftConnect showcased its ability to integrate mobile credentials within Apple and Google Wallets across multiple technology platforms. By aligning physical security with Zero Trust principles, they ensure that access is governed by the same rigorous standards as digital networks. Their software-centric approach allows for a more seamless employee experience while simplifying the management of complex, multi-site building security. This emphasises a future where the mobile device becomes the primary tool for navigating the physical workspace. Wasabi Technologies: Redefining cloud storage economics With cloud technology becoming a baseline requirement at every booth, Wasabi Technologies highlighted its "hot cloud storage" as a cost-effective alternative to major hyperscalers. Their model claims to be 80% less expensive than competitors, notably removing hidden fees. Wasabi is increasingly bundled at the "back end" of security solutions through partnerships with integrators and end users. A key feature for law enforcement and high-security sectors is their "Object Lock" capability, which ensures that video evidence remains untampered with and immutable during defined retention periods. By providing high-performance storage without the unpredictable costs typically associated with the cloud, Wasabi is positioning itself as the foundational layer for data-heavy video surveillance applications that require long-term, secure retention. Wasabi is positioning itself as the foundational layer for data-heavy video surveillance applications ZKTeco USA: Versatile and integrated access ZKTeco USA showcased a range of integrated solutions, including turnstiles, visitor management, and access control. Their Atlas access control series offers versatility, supporting everything from traditional readers and keypads to QR codes and fingerprint scanning, with the flexibility to operate on-premise or in the cloud. For tight environments, they introduced the Mars 100 turnstile, which features a compact 2x3-foot footprint. They also highlighted the Omni series, an all-in-one standalone reader-controller that manages access, intercom, and visitor functions in a single device. Innovation in portability was evident in their new walk-through metal detectors, which consist of two poles with an 8-hour battery life—ideal for schools and temporary events. While they offer their own Armatura readers, ZKTeco emphasised that their solutions can integrate with other industry leaders to fit diverse customer needs.

2025 was another impactful year for mergers and acquisitions (M&As) in the security industry, which is undergoing an enormous transformation as global pioneers prioritise specialised technology to drive future growth.  The year 2025 has been defined by massive corporate reorganisations, most notably Honeywell and Resideo spinning off core divisions to unlock shareholder value. Simultaneously, an aggressive wave of mergers and acquisitions is reshaping the landscape, with giants like ASSA ABLOY and Motorola Solutions absorbing innovators in AI-driven surveillance, cloud-native access control, and identity management. From residential security shifts to critical infrastructure enhancements, this article will summarise how these strategic moves signal a decisive industry pivot toward integrated and intelligent security ecosystems. Resideo to spin off ADI business Resideo Technologies, Inc. announced its intention to separate its ADI Global Distribution business from its Products & Solutions (P&S) business via a tax-free spin-off to shareholders. The separation is expected to be completed in the second half of 2026. P&S will continue as Resideo, a building products manufacturer of residential controls The goal is to unlock value, enhance operational performance, and improve strategic flexibility for both entities. After the separation, P&S will continue as Resideo, a building products manufacturer of residential controls and sensing solutions. ADI will become an independent public company and remain a global wholesale distributor of low-voltage products, including security and audio-visual solutions. Honeywell separates into three companies There are big changes pending at Honeywell, another global security industry company. Honeywell announced plans to separate its Automation and Aerospace businesses into two independent, publicly traded companies following a comprehensive portfolio evaluation. Combined with the previously announced spin-off of Advanced Materials, this strategy will create three distinct industry pioneers. The Automation and Aerospace separation is targeted for completion in the second half of 2026 as a tax-free transaction for shareholders. The largest portion of Honeywell’s traditional security business (cameras, access control, and fire safety) sits within the Building Automation segment of the new Honeywell Automation company. This unit includes products from recent major acquisitions, such as LenelS2. SimpliSafe’s new chapter SimpliSafe has agreed to be acquired by private equity firm GTCR from Hellman & Friedman SimpliSafe has agreed to be acquired by private equity firm GTCR from Hellman & Friedman, another private equity firm. As the third largest U.S. residential security provider, SimpliSafe will continue under the leadership of the current CEO, while its founders remain significant investors.  GTCR, an experienced security industry investor, intends to support the company’s expansion and continued innovation in AI-powered, DIY home protection. This marks a new chapter in SimpliSafe’s mission to provide professional monitoring without long-term contracts. SimpliSafe is GTCR’s fifth investment in the security alarm industry, including prior investments in residential-focused security companies SecurityLink and Protection1, along with commercial-focused security companies HSM and Everon. Motorola grows technology portfolio Motorola Solutions grew its portfolio through acquisitions in 2025. The industry giant strategically expanded its safety and security ecosystem through the acquisition of four specialised technology firms. The company acquired Blue Eye to integrate AI-driven remote video monitoring and 24/7 security operations into its threat detection workflows. To support frontline workers, Motorola added Theatro’s voice-powered communication platform, which complements existing mobile and video technologies. Motorola further bolster its public safety capabilities with the acquisition of RapidDeploy, a cloud-native Next Generation 911 provider that offers real-time caller mapping and data analytics to accelerate emergency responses. Motorola also agreed to acquire InVisit to enhance its Avigilon Alta suite with cloud-based visitor management, streamlining guest registration and blocklist screening for enterprise security. These acquisitions aim to unify detection, communication, and response across various sectors, including retail, healthcare, and critical infrastructure. Allied sells majority stake in AMAG Allied Universal sold a majority stake in AMAG Technology to Shore Rock Partners In December, Allied Universal sold a majority stake in AMAG Technology to Shore Rock Partners. Shore Rock is a growth investor focused on critical infrastructure, with strategic backing from BellTower Partners. Allied Universal will retain a significant minority share. The sale is intended to allow 54-year-old AMAG, which provides integrated access control, identity, guest, and video management solutions, to operate independently from Allied Universal's services-based model for long-term growth. Shore Rock's plan is to invest in advancing AMAG's product line and customer relationships. With this transaction, David Sullivan, AMAG's President, will become CEO. Everon acquires ADT multifamily segment Commercial security provider Everon announced in September that it had entered into a definitive agreement to acquire the business-to-business (B2B) multifamily segment from ADT. This acquisition is a strategic extension that expands Everon's reach in the valuable multifamily market. It will allow the company to offer a more comprehensive portfolio of tailored solutions, including access control, video surveillance, and self-guided tour capabilities. Everon's CEO states that the deal enables them to help property owners and managers increase net operating income and improve operational efficiency. Dormakaba acquires TANlock and Avant-Garde Dormakaba, a global provider of access solutions, acquired TANlock GmbH in July Dormakaba, a global provider of access solutions, acquired TANlock GmbH in July. TANlock is a German firm specialising in innovative high-security access solutions for data centers and other critical infrastructure. The acquisition strengthens Dormakaba’s presence in the data center market.  TANlock's intelligent system provides enhanced server cabinet security using electromechanical rack locks and various authentication modules. This solution is scalable, future-proof, and can be integrated into existing IT infrastructures for both retrofits and new installations. Dormakaba also agreed to acquire Indiana-based Avant-Garde Systems Inc. to strengthen its North American entrance control portfolio. This move bolsters Dormakaba’s presence in high-growth sectors like airports and data centers. Acre acquires REKS for AI Recent M&A activity also reflects the growing importance of artificial intelligence. For example, Acre Security acquired REKS, a purpose-built generative AI solution designed to transform access control, allowing professionals to use natural language queries for instant data insights. Integrated into Acre’s cloud-native ecosystem, this AI-powered platform prioritises data privacy while streamlining operations. Led by a new AI Development Team, Acre plans to expand these capabilities into intrusion detection and visitor management. Two acquisitions for Allegion Global security provider Allegion, through one of its subsidiaries, completed the acquisition of ELATEC Global security provider Allegion, through one of its subsidiaries, completed the acquisition of ELATEC, a manufacturer of security and access technology, specialising in RFID credentials and readers solutions designed in Germany and sold globally.  ELATEC’s portfolio of readers leverages their internally developed software stack and ensures compatibility with nearly 100 credential types, making the company a pioneer in interoperability, which aligns well with Allegion’s partner-of-choice strategy. Allegion, also through one of its subsidiaries, acquired Brisant Secure Limited, a security hardware provider in the United Kingdom. Senstar acquires Blickfeld for LiDAR sensors Senstar Technologies Corporation has agreed to acquire Blickfeld, a specialist in 3D LiDAR sensors and software. Expected to close in Q1 2026, the acquisition integrates Blickfeld’s hardware into Senstar’s advanced security ecosystem. This strategic move expands Senstar’s addressable market into volume monitoring and traffic applications while enhancing its AI-powered situational awareness capabilities. Following the transaction, Blickfeld will operate largely independently as a subsidiary. ASSA ABLOY continues acquisition spree Global giant ASSA ABLOY was probably the most active company in the M&A market in 2025 Global giant ASSA ABLOY was probably the most active company in the M&A market in 2025, demonstrating aggressive market growth, strategically reinforcing its core business, and expanding its technological footprint across the global security marketplace. The acquisitions delivered on the company's strategy to strengthen its position in mature markets by integrating complementary products and solutions. A major theme for ASSA ABLOY was the enhancement of the door and perimeter security portfolio, particularly in the Americas. This effort included acquiring US-based Metal Products Inc. (MPI) for custom-made hollow metal doors and frames and International Door Products (IDP) for fire-rated steel door frames, both in the fall. Earlier in the year, ASSA ABLOY gained a stronger presence in Central Canada with the addition of Wallace & Wallace and Wallace Perimeter Security, a manufacturer, distributor, and installer of perimeter fencing, door, and gate solutions. The Entrance Systems Division also saw expansion with the acquisition of Belgium’s Kingspan Door Components, a manufacturer of sectional door panels. Furthermore, Door System, a Danish manufacturer of high-quality fire-rated doors, was signed for acquisition in the spring. Cloud-based platform ASSA ABLOY also made significant moves in electronic and access control solutions. Early 2025 saw two key acquisitions: Uhlmann & Zacher, a German supplier of access control handles and knobs, and InVue, a US-based provider of connected asset protection and access control solutions. Reinforcing this segment, SiteOwl, a pioneering cloud-based platform for physical security lifecycle management, was acquired in the summer. The spring acquisition of Pedestal PRO, a US manufacturer of access control pedestals and mounting solutions, further strengthens the electromechanical offerings in the Americas. ASSA ABLOY bolstered its capabilities in remote care technology with Germany’s TeleAlarm Group in late spring. HID Global expands in 2025 HID Global, a subsidiary of ASSA ABLOY, was also active on the M&A front in 2025 HID Global, a subsidiary of ASSA ABLOY, was also active on the M&A front in 2025, aggressively driving the convergence of physical and digital identity solutions and signaling a clear roadmap for security professionals. HID's move to purchase Vancouver-based IDmelon, announced in the autumn of 2025, targets the critical need for robust logical access control. IDmelon’s proprietary software platform transforms everyday identifiers, including existing physical credentials, smartphones, or biometrics, directly into enterprise-level FIDO (Fast IDentity Online) security keys. This approach streamlines an organisation’s transition to phishing-resistant, passwordless multi-factor authentication (MFA) and minimises the need for disruptive changes by integrating physical and digital access into a single, cohesive solution. Safer patient experience Separate from its focus on digital access, HID also bolstered its Identification Technologies Business Area by acquiring the Calmell Group. Calmell is a long-established manufacturer specialising in smart cards, smart paper, and magnetic tickets for the public transportation sector. This addition is expected to expand HID’s footprint and relevance in global public transportation ecosystems, allowing the Barcelona-headquartered firm to leverage HID’s core expertise in digital credentials to drive future-proof solutions for seamless mobility. Also, HID acquired Intelligent Observation to expand its Healthcare Real-Time Location Systems (RTLS) portfolio. Intelligent Observation provides a platform to reduce hospital-acquired infections (HAIs) by tracking hand hygiene compliance. The system uses wearable Near-Field Magnetic Induction (NFMI) devices and a cloud-based SaaS dashboard. This technology records and reports if healthcare workers sanitize appropriately, providing granular compliance data to administrators to enable a safer patient experience.

The challenge: Fifth Third Bank is one of America’s largest and fastest-growing financial institutions, with more than 1,500 financial centres and approximately 80 high-rise, high-density facilities across the United States. Referred to internally as financial centres, these branches serve as the primary touchpoint for customers and communities. As the bank expands beyond its Midwestern roots into the Southeast and Western markets, its security operations must scale without sacrificing reliability, compliance, or employee safety. “When we think about the branch of the future, we think about choices,” said Thomas Neltner, Director of Enterprise Workplace Services and Chief Security Officer at Fifth Third Bank. “March Networks gives us a strong foundation that lets us evolve at the right pace while maintaining the security and governance a bank requires.” That foundation is put to the test every day inside Fifth Third’s 24/7 Security Operations Center. Security concerns arise The solution: At the heart of Fifth Third’s security strategy is a centralised Security Operations Center that operates around the clock. It functions as the bank’s internal emergency response center, giving employees a direct line to live support when safety or security concerns arise. “Our Security Operations Center is the 911 center for Fifth Third,” said Darrin Steinmann, Vice President and Director of Corporate Security Investigations, Security Operations, and Security Strategy. “When employees call with a concern, we respond in real time with video, alarms, and coordination with law enforcement.” To support this mission across a rapidly expanding footprint, Fifth Third standardised on March Networks video surveillance and enterprise management software. Multi- sensor cameras Fifth Third has partnered with March Networks since 2004. Over more than two decades, its video infrastructure has evolved through multiple generations of technology, from early 4000 Series recorders to the 8000 Series and now the X-Series platform. This long-term approach has delivered continuity, stability, and a clear path for modernisation at scale. Today, March Networks supports more than 1,500 financial centers and 80 high-rise and high-density locations. The deployment includes more than 30,000 cameras and over 1,100 recorders, all centrally managed through a single platform. The camera environment is purpose-built for banking. It includes EL20 multi- sensor cameras for broad coverage, 360-degree cameras to eliminate blind spots, dome cameras for teller and lobby areas, and dedicated ATM cameras designed to capture clear facial images. “When you are responsible for security across this many locations, you need technology you do not have to worry about,” said Jason Walter, Senior Security Strategy Manager at Fifth Third Bank. “March Networks gives us that confidence.” Sharing critical information One of Fifth Third’s most impactful initiatives has been the rollout of exterior cameras across its branch network. Now approximately 60 percent complete, the program delivers full perimeter visibility around financial centres. That visibility has changed how the bank responds when incidents move beyond the branch interior. Teams can track suspects, identify vehicles, and share critical information with law enforcement in real time. “Our exterior cameras have changed the game,” Walter said. “They help protect our people, support law enforcement, and have driven apprehension rates above 80 percent.” Faster arrests also improve cash recovery and reduce long-term financial impact. Beyond investigations, exterior cameras support day-to-day operations. Property management teams use video to assess storm damage, snow removal, vandalism, and hurricane impacts without sending staff into unsafe conditions. Legal, retail, and fraud teams rely on video to verify incidents and resolve claims more efficiently. Law enforcement investigations Security at Fifth Third extends beyond the branch itself. Exterior coverage has strengthened the bank’s role as a community partner, providing video that supports law enforcement investigations for incidents occurring on or near bank property. From pedestrian accidents to crimes in adjacent areas, Fifth Third regularly assists local agencies through lawful video requests. The result is faster resolution, safer neighbourhoods, and a visible commitment to being a responsible corporate citizen in every market Fifth Third serves. Fifth Third’s technology strategy balances innovation with fiscal responsibility. The bank is midway through a multi-year upgrade from legacy 8000 Series DVRs to March Networks X-Series recorders. This phased approach extends the life of existing analogue cameras while preparing the environment for future IP, hybrid, and cloud adoption. Health monitoring solution “The on-prem foundation gives us the control and cybersecurity confidence we need,” Walter said. “That puts us in a strong position to move toward hybrid and cloud solutions on our terms.” All locations are centrally managed through the March Networks Command platform. Security and IT teams can deploy firmware updates, apply patches, and monitor system health across the entire network without closing branches or disrupting operations. March Networks’ health monitoring solution also reduces unnecessary site visits by identifying issues remotely, helping lower operational costs and keep teams focused on higher-value work. Customer experience challenges Advanced use cases continue to emerge. In colder climates, for example, ATM vestibule loitering can create safety and customer experience challenges. Video analytics alert the Security Operations Center when someone remains in a vestibule without conducting a transaction. Analysts can verify the situation with live video, use two-way audio to request compliance, and escalate to law enforcement when necessary. “When an employee is dealing with a critical incident, having someone live on the phone, watching the video, makes a real difference,” Steinmann said. “That support matters in high-stress moments.” Safer banking environment The result: The relationship between Fifth Third and March Networks spans decades and is rooted in trust, accessibility, and collaboration. “I have worked with March Networks for over two decades,” Steinmann said. “They are not just a vendor. They are an extension of the Fifth Third family, and that level of access, support, and responsiveness matters.” As Fifth Third continues to evaluate AI, analytics, and cloud technologies, governance and compliance remain central to every decision. A strong on- premise foundation gives the bank flexibility to adopt hybrid and cloud solutions, including platforms like Searchlight Cloud, which links video with teller and ATM transactions for more intelligence, while meeting the cybersecurity requirements of a large financial institution. The result is a safer banking environment, stronger partnerships with law enforcement, and a scalable security strategy that supports Fifth Third’s continued growth.

Milestone Systems, a provider of open platform video management software (VMS), is helping Resorts World Las Vegas (RWLV) bring together security operations, investigations, gaming compliance, and operational intelligence through an open platform video ecosystem built on Milestone XProtect VMS. Located on the iconic Las Vegas Strip, Resorts World Las Vegas is one of the newest and most technologically advanced resorts in the United States. Opened in 2021, the $4.3 billion property spans 88 acres and includes multiple hotel brands, a large casino floor, entertainment venues, retail spaces, and dining experiences that collectively attract thousands of guests each day. Diverse set of technologies Managing safety, compliance, and operational efficiency at this scale requires highly reliable and flexible video technology capable of supporting thousands of cameras and multiple specialised applications. Milestone XProtect VMS serves as the backbone that connects approximately 5,800 cameras and multiple best-of-breed technologies. The open architecture enables Resorts World to integrate a diverse set of technologies that support gaming surveillance, fraud detection, forensic investigations, business intelligence, and operational analytics while allowing operators to work from a consistent interface. "We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action," said Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance, Resorts World Las Vegas. Supporting regulatory requirements The full security system integrates camera technologies from Axis Communications, Bosch, and Hanwha Vision, while BriefCam supports forensic video review, people counting, and heat mapping. Oosto provides facial recognition capabilities, Aeyesky supports card-counting and cheating detection, and AXIS Case Insight helps analyse foot traffic and customer behavior. “Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity,” said Tim Palmquist, VP Americas, Milestone Systems. “An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security.” Time-sensitive investigations Resorts World Las Vegas is able to respond to incidents more quickly, conduct investigations more efficiently, and support law enforcement with speed and confidence. The impact is particularly evident during time-sensitive investigations. Looking ahead, the resort plans to expand its use of AI-driven capabilities, including enhanced people counting, behavioural analytics, and tools that can better track guest movement across the property. Future enhancements will also focus on streamlining operator workflows and creating a more proactive approach to investigations.

Stadiums and arenas are no longer places that come to life only on an event day. Increasingly, they are becoming year-round hubs for concerts, conferences, hospitality, retail, and community activity. The Tottenham Hotspur Stadium is one such example of a venue generating additional revenue and audiences beyond football matches, with its 2025 commercial income rising from £255.2 million to £277.1 million, due to hosting four National Football League (NFL) franchises, high-profile boxing events, and a Beyoncé summer concert series. Positive visitor experience Yet, as these venues grow more complex and multifaceted, so does the challenge of keeping visitors and staff safe throughout the year. Security is no longer simply about responding to incidents.; Instead, it has become a strategic function that enables stadium leadership to tailor security to different event types and risk levels, keep on top of health and safety and maintenance, and add value to marketing, sales, operations, and more. More pointedly, venue operators will soon have to comply with the Terrorism (Protection of Premises) Act 2025, better known as Martyn's Law, which received Royal Assent in April 2025 and is expected to come into force in spring 2027. With less than a year before implementation is anticipated, organisations responsible for large publicly accessible venues are increasingly assessing how they can strengthen preparedness while maintaining a positive visitor experience. Wider readiness strategy Named in memory of Martyn Hett, a victim of the Manchester Arena attack in 2017, the legislation introduces new responsibilities for venue operators to consider the risk of terrorism and put appropriate measures in place to help prevent, respond to, and reduce the impact of a terrorist attack if it occurs. Notably, for venues with attendees of over 800 people, physical protection such as video surveillance, vehicle access control, ground security, and more, must be considered and evaluated on a regular basis. AI-powered video solutions can help organisations meet their obligation under Martyn’s Law as part of a wider readiness strategy. Video surveillance systems Traditional video surveillance systems have always played a critical role in venue security, but their effectiveness has often relied on human operators monitoring dozens, or even hundreds, of video feeds simultaneously. In busy environments, critical details can be missed, particularly when security teams are managing large crowds, multiple entry points, and fast-moving situations. With AI-powered cameras and video management systems (VMS), operators no longer need to continuously monitor multiple video, chat, and sensor data streams. Instead, AI does the monitoring, flagging any suspicious activity, unauthorised objects (people and vehicles), crowd congestion, and so on, for operators to respond to if needed. Operators are freed up to focus on other activities, while the system will quickly alert them to events that require intervention, helping them respond to events rapidly and prevent situations from escalating. Ground teams also benefit from contextual, AI-powered insights that can help them track and locate a person or vehicle of interest, such as clothing colour, direction of travel, and if they are potentially carrying a weapon. Multi-directional models By enabling security teams to assess and respond to situations before they develop into something more serious, venues are better prepared for some of the objectives underpinning Martyn's Law. The legislation places particular emphasis on preparedness, requiring organisations to consider how they would respond to incidents through measures such as evacuation, lockdown procedures, and effective communication. Situational awareness is fundamental to all four. Modern-day cameras equip operators with high-definition footage of an event or object of interest. Most cameras available on the market start at 1080p definition, with 4MP, 6MP, 8MP or 4K resolution options. Camera form factors have also improved, with dome, flat eye, bullet, fish eye, pan-tilt-zoom (PTZ), thermal, and multi-directional models providing venues with a range of options to fit any sized area and surveillance need. Monitoring crowd movements Real-time intelligence from video surveillance provides operators with a clearer understanding of what is happening across a venue and its surrounding environment. Vitally, AI-powered video analytics and AI object detection help operators to avoid missing events that need their attention and action. During an emergency, security teams can monitor crowd movements, identify potential bottlenecks, move towards the last known location of a potential attacker, and direct the public away from dangerous areas. Information on an attacker’s location, physical appearance, and direction of travel, plus the location of any casualties or people hiding within the venue, can be shared with on-site personnel and emergency services, helping to coordinate a faster and more efficient response. Multiple analytics triggers To further refine operator response times and efficiency, alerts can be set based on multiple analytics triggers, for example, if a person is detected crossing a line and then remains in a pre-defined area for a set number of seconds. For post-event investigations, operators can search footage quickly using the metadata stored within video. For example, they can pull up all footage of all people wearing a grey top, or, to filter this further, a child wearing a grey top. This improves the efficiency and speed of carrying out investigations. Generative AI tool Moreover, if a video analytics tool supports it, operators can use an AI-powered search feature that enables them to input a phrase or sentence of what they are looking for, with the system showing them all relevant results. This feature, known as semantic search, is a more natural way of searching akin to prompting a generative AI tool to come to a result. Operators can also select a specific area of interest to view all footage related to that area, allowing them to quickly find motion within that area. They can see all motion within that section on all captured video footage, to see, for example, who left a suspicious package in a room. Some video analytics systems can also pull footage of similar objects across multiple cameras, which can help track the direction of a vehicle or person of interest as they move across a busy and large event space. Wider entertainment districts Modern venue security increasingly extends beyond the perimeter fence or turnstile. Many new stadium developments are embedded within wider entertainment districts, retail destinations, and mixed-use communities. As a result, operators are responsible for understanding activity not only inside a venue but also across surrounding public spaces where large crowds gather before and after events. AI-enabled video helps operators to monitor large areas efficiently, maintaining situational awareness across multiple locations and mixed-use premises (the arena, retail, transport links, storage and backroom areas, and so forth). Operators gain a comprehensive understanding of potential risks and a stronger ability to respond before issues escalate. AI-powered video analytics There are also value-added benefits to other departments, such as marketing, sales, maintenance, staffing, and cleaning. Understanding and predicting busy periods and crowd flow patterns, alerting to long queue lengths, identifying congestion points, and monitoring vehicle movements and parking spaces all help to improve the visitor experience and streamline event operations. This is particularly useful for multi-use venues where one day a football match may be hosted, the next day a corporate event, and the following day a concert, with different stadium areas being used each time. Operators need visibility of how people move through their spaces and where resources are best deployed. AI-powered video analytics can provide that intelligence in real time. Venue leaders have a short window of opportunity to strengthen their security strategies ahead of Martyn’s Law coming into force. Investing in AI-powered video security shifts security into a proactive, value-generating function that meets the needs of today’s multi-use event spaces and helps to deliver the visitor experience that attendees have become accustomed to.

Hochiki Europe, working with Italian installer ELE.CO SRL, has completed the installation of a combined fire detection and emergency lighting system at a KOKO Emporio store in the Turin area. KOKO Emporio is a well-established value and family retailer with several stores across Torino and Moncalieri, offering home, clothing and lifestyle products to shoppers across the region. The store in question spans 800 square metres across a ground floor and basement. As with any busy retail floor, aisles and stock displays can make it harder for customers to find the nearest exit in an emergency, particularly those unfamiliar with the layout. The store needed a fire detection system that met current compliance requirements alongside emergency lighting capable of guiding staff and customers to safety during a fire or power failure. ESP intelligent fire detection ELE.CO SRL specified Hochiki's FIREscape+, which combines ESP intelligent fire detection with emergency lighting on a single four loop control panel. ALN-EN smoke sensors with adjustable sensitivity were installed throughout to reduce false alarms, and EN 54-23 compliant visual alarm devices were added to make alarm activation clearly visible to every occupant, working alongside ESP sounders to give full audible coverage. The basement presented a particular challenge. It houses separate retail and warehouse areas with long aisles, stock boxes and stairways, so the emergency lighting needed to keep the space illuminated and evacuation routes clear during a power outage. High power luminaries connected to the FIREscape+ panel now cover this area, guiding staff and customers to the nearest exit if the power fails or an evacuation is needed. Multi-site retail environment Ervin Peza, owner of ELE.CO SRL, said: "Hochiki's FIREscape+ system reduced installation costs significantly compared to installing two separate systems, making it the right choice for this application. Combining fire and emergency lighting on a single panel and loop reduces cabling, which simplifies both installation and maintenance." He added: "KOKO's new integrated fire and emergency lighting system means the store can run smoothly, day to day, with customers confident that any fire will be picked up quickly and that they can find their way to safety. Hochiki's addressable technology means the system can pinpoint the exact location of an incident and guide people along the safest route out, even if the power goes down." The installation shows how a combined, addressable fire and emergency lighting system can meet the practical demands of a busy, multi-site retail environment, giving store owners one system to manage rather than two.

Carrefour Brazil is one of the largest retail groups in Brazil and Latin America, operating more than 1,000 stores and serving a high volume of customers every day. Its Pamplona store in São Paulo, for example, located in one of the city’s busiest areas, greatly reflects the operational complexity faced by modern retailers: maintaining safety, reducing losses, improving efficiency, and delivering a better shopping experience at scale. Limited real-time visibility Challenges - Carrefour needed to address several key pain points. Manual processes and disconnected systems created risks of inaccurate alarms and inconsistent service. High customer traffic increased exposure to theft, fraud, and checkout losses, while traditional investigation methods made incident tracing slow and inefficient. At the same time, limited real-time visibility into customer flow, queues, inventory, and in-store behaviour made it difficult to optimize staffing, replenishment, store layout, and checkout efficiency. Unified retail ecosystem Solutions - To meet these needs, Dahua provided an integrated smart retail solution combining video surveillance, AI analytics, alarm linkage, customer flow analysis, and digital in-store technologies. The solution was built around Dahua’s DSS PRO platform, Retail Loss Prevention IVD/IVSS, Retail NVR, AcuPick intelligent search, people-counting cameras, Electronic Article Surveillance (EAS) integration, alarm host, access control, electronic shelf labels, and digital signage. These systems work together to connect security, operations, and customer engagement within a unified retail ecosystem. Integration of video surveillance For loss prevention, Dahua’s video analytics can detect suspicious behaviors such as item concealment and issue real-time alerts to security staff. Integration with EAS and intrusion alarms provides immediate contextual information for each alarm, helping teams respond faster and more accurately. High-value merchandise is further protected with anti-theft tags, while restricted storage areas are secured through access control. In the event of an incident, AcuPick and intelligent video analysis can be used to track the movement paths of customers or employees, significantly reducing investigation time. The solution is also projected to checkout and self-checkout security. Cart analysis can help to identify unscanned items, while intelligent barriers at self-checkout stations prevent customers from exiting before completing payment. Looking ahead, the integration of video surveillance with transaction data can further support automated sales auditing, discrepancy detection, and faster resolution of operational variances. Data-driven store operations Beyond security, Dahua’s smart retail technologies support data-driven store operations. People-counting cameras, customer flow analysis, queue monitoring, and heatmap analysis provide Carrefour with insights into occupancy, peak hours, movement patterns, high-traffic areas, and dwell time. This can help to optimize staff scheduling, product placement, promotional planning, and checkout lane management. Shelf replenishment monitoring enable detection of low stock or abnormal product removal and triggers real-time alerts, helping prevent lost sales and improving product availability. Dahua also enhanced the in-store customer experience through electronic shelf labels and digital signage. Electronic shelf labels enable automatic price updates, reduce manual errors, and support promotional communication. Digital signage and point-of-sale displays provide product information, strengthen brand presence, and create a more interactive shopping environment. Interactive shopping environment Results - As a result, Carrefour Brazil now operates in a safer, more efficient, and more connected retail environment. The project improves operational visibility, strengthens loss prevention, accelerates incident analysis, supports better staffing and merchandising decisions, and enhances the customer journey from entrance to checkout. Through this collaboration, Dahua helped Carrefour transform traditional store management into an intelligent retail model powered by integrated security, analytics, and digital engagement.

Comelit-PAC has partnered with Optic Fire & Security Solutions to deliver an upgrade to the fire alarm system at Rampworx Skatepark, the UK’s largest indoor extreme sports centre. Established in 1997, Rampworx is one of the UK’s longest-running skateparks and a major community facility in Merseyside. As a registered charity, it supports more than 1,000 young people every week and reinvests all income back into maintaining and developing its skatepark, programmes and retail operations. Multiple interconnected areas With a large and constantly active indoor environment, Rampworx required a fire alarm system capable of delivering consistent coverage across multiple interconnected areas. These included skate zones, spectator spaces, retail units and staff facilities while allowing daily activity to continue without disruption. Says Rachael Robinson at Rampworx Skatepark: “As a busy charity facility with thousands of weekly visitors, it was important for us to work with a company we could trust to guide us through the entire upgrade process for our fire alarm. Optic Fire Safety & Security Solutions understood the requirements and recommended a Comelit-PAC solution. The new system provides confidence and peace of mind, knowing it has been designed around us and the way we operate.” Live operational environment Optic Fire Safety & Security Solutions worked closely with Rampworx to design and install a tailored system using Comelit-PAC fire safety systems, ensuring the solution reflected both the operational demands and the unique layout of the building site. The installation was delivered within a live operational environment, requiring careful planning and coordination to ensure the skatepark remained open throughout much of the works. Optic Fire Safety & Security Solutions phased the installation to minimise disruption to visitors, staff and ongoing activities. Sase Boardman, Director at Optic Fire Safety & Security Solutions added: “Every area of Rampworx presented different considerations from a fire safety perspective. By working closely with the team and technical specialists at Comelit-PAC, we were able to carefully deliver a fire safety system known for its adaptability, reliability, and scalability to provide consistent protection across a complex, multi-use environment.” Fire detection coverage The completed system provides enhanced fire detection coverage across the entire facility, improving response capability and strengthening life safety provision for users, staff and volunteers. Mandy Bowden, Fire Systems Business Manager UK & ROI: “This project was delivered through close collaboration with Optic Fire Safety & Security Solutions and Responsible Persons on site, taking time to understand the specific requirements of the Rampworx environment. By combining this insight, we were able to specify a bespoke fire safety system, enabling a unified detection and control approach across areas with very different occupancy and risk profiles.”

Historically, physical security systems have protected retail companies’ assets, people, and profits. Security prevents theft (shrinkage), while maintaining order and ensuring a safe environment for customers and staff. Today’s retail business is changing by leaps and bounds, driven in large part by technology advances. Newer physical security systems are finding new ways to deter crime and provide operational data, in the process preserving brand reputation and ensuring the business remains viable and welcoming. We asked our Expert Panel Roundtable: What's new in retail applications for physical security?

Video storage has come a long way since rooms full of VCRs stored video from an entire system of cameras. Video storage equates to data storage, and there are multiple options ranging from hard disk storage to the cloud to storage on each individual camera using SD cards. Increasingly, cloud-based storage is an attractive option to store video footage conveniently and safely. We asked this week’s Expert Panel Roundtable: How is expansion of video storage capabilities impacting the security industry?

Headlines of violence in our schools are a reminder of the need to keep educational institutions safe. In fact, if there is a positive aspect to the constant bombardment of headlines, it is that it keeps our attention perpetually focused on how to improve school security. But what is the role of physical security systems? As the new school year begins, we asked this week’s Expert Panel Roundtable: Are schools safer because of physical security systems? Why or why not?