Hanwha Techwin, a supplier of intelligent video surveillance solutions, opened the doors to its new Hanwha Total Care Center (HTCC) in July.
Located near the company’s New Jersey headquarters, the new 10,000 sq-ft-space will handle Advanced Replacement and Repair Services for Hanwha products across North and Latin America and receive return units from partners.
Hanwha Total Care Center
The HTCC is fully owned and managed directly by Hanwha Techwin, giving the company greater control over the repair and parts replacement processes, and enabling them to deliver the highest levels of service.
“Our goal is to minimise any downtime due to product issues or parts requests as much as possible," said Mr. C.H. Ha, President at Hanwha Techwin America. “With this new repair and service centre, we can provide even more timely and comprehensive support to our customers and partners regardless of their location.”
Support repair centres and sales offices
The new centre will also support many of the company’s repair centres and sales offices in other regions throughout the Americas.
The new centre will also play a key role in the overall improvement of Hanwha product quality and performance by providing feedback on product repairs to engineering and manufacturing teams. The Hanwha Total Care Center is located at 100 West Forest Ave, Suite H, Englewood, NJ 07631.
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