Totem, a prominent video monitoring operator in Latin America, has announced its strategic expansion into the North American security sector.
The company aims to provide monitoring centres in the United States, Canada, and Mexico with a reliable and cost-effective solution for continuous remote video surveillance, supported by scalable operational assistance.
Expanding AI-driven security
With U.S. monitoring centres under increasing pressure to extend coverage while controlling labour expenses, Totem introduces itself as a trusted extension of existing operations. The service is staffed by trained security operators and enhanced by advanced video analytics, with infrastructure that currently supports over 10,000 cameras in various commercial and industrial settings.
"U.S. monitoring centres need partners they can trust to deliver consistent, high-quality service, not just lower costs," stated Luis Fernando Uribe Blum, CEO of Totem. "Totem has built a proven infrastructure and trained operations team that functions as a seamless extension of any central station. Our goal is to help North American providers scale confidently without compromising the level of service their clients expect."
Integration with pioneer technologies
Totem’s operators offer remote video monitoring services that integrate directly with the Brivo Security Suite
Totem collaborates with Brivo, known for its cloud-native and widely implemented AI-driven physical security platforms in North America. As a verified monitoring partner, Totem’s operators offer remote video monitoring services that integrate directly with the Brivo Security Suite.
This partnership ensures human verification of AI-flagged events, which reduces false alarms and enhances prompt and accurate incident response. Such a collaboration highlights Totem’s capability to integrate smoothly with top U.S. security technology platforms while maintaining high operational standards.
Enhancing operational efficiency
Totem's monitoring services are designed to work seamlessly with U.S. monitoring centres, providing a service that enhances existing teams and workflows. Their core support services include:
- Video Alarm Verification: Leveraging live video and AI analytics, operators verify alarms to reduce false dispatches and improve response times.
- Remote Video Monitoring: Offers both continuous and event-driven monitoring, allowing for round-the-clock coverage without needing to increase headcount.
- Scalable Capacity: Infrastructure that supports the rapid addition of new monitoring centres as they expand their camera networks and client base.
- Vertical Expertise: Operators skilled across various sectors such as retail, logistics, and healthcare, providing tailored responses to unique risks.
Advanced monitoring technologies
Totem combines human expertise with an array of advanced monitoring technologies, including AI-enhanced video analytics, license plate and facial recognition, perimeter detection, occupancy monitoring, and access control integration. This comprehensive approach allows for quicker event identification, reduced false alarms, and more reliable incident management, aligning with the demands of U.S. monitoring centres.
The operations centre of Totem is constructed with robust connectivity and system redundancies to ensure continuous service, enabling U.S. partners to depend on stable and uninterrupted operations. The company is proficient in using video monitoring software like Immix, CHeKT, Sentinel, Patriot Systems, Sitasys, Bold Group, and SoftGuard.
- Network / IP
- Shop security systems
- Physical security
- Mall security
- Healthcare security
- Shopping centre security
- Security cameras
- Covert cameras
- Security camera systems
- Facial recognition systems
- Video analytics
- Remote video monitoring
- Store security
- Store surveillance
- Institute security
- License plate recognition
- Physical Security Information Management (PSIM)
- Covert Surveillance
- Network Video Recorders
- Warning Devices
- Video surveillance
