Milestone Systems is advancing security measures at Resorts World Las Vegas (RWLV) using its open platform video management software, Milestone XProtect VMS.
This software forms the core of a comprehensive video ecosystem, integrating security operations, gaming compliance, and operational intelligence. Founded in 2021 on the famed Las Vegas Strip, the resort is a high-tech haven in the United States, featuring an 88-acre property that encompasses diverse hotel brands, substantial casino areas, entertainment zones, retail outlets, and a variety of dining options, drawing thousands of visitors daily.
Diverse set of technologies
Ensuring safety, compliance, and operational efficiency at RWLV requires innovative video technology to support thousands of cameras and multiple specialised applications. Milestone’s XProtect VMS provides the infrastructure needed, accommodating about 5,800 cameras in addition to multiple high-end technologies.
This open architecture enables the integration of diverse technologies that cater to gaming surveillance, fraud detection, forensic investigations, business intelligence, and operational analytics, all accessible through a unified interface. "We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action," noted Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance at Resorts World Las Vegas.
Supporting regulatory requirements
Resorts World Las Vegas benefits by rapidly responding to incidents and enhancing investigation efficiency
The security framework incorporates camera technologies from Axis Communications, Bosch, and Hanwha Vision, with BriefCam providing forensic video review, people counting, and heat mapping. Facial recognition is enabled by Oosto, while Aeyesky offers card-counting and cheating detection, and AXIS Case Insight facilitates foot traffic and customer behaviour analysis.
“Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity,” remarked Tim Palmquist, VP Americas at Milestone Systems. “An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security.”
Time-sensitive investigations
Resorts World Las Vegas benefits by rapidly responding to incidents and enhancing investigation efficiency, which also bolsters law enforcement interventions.
The advantages are particularly prominent during time-sensitive investigations. Looking to the future, the resort aims to expand its AI-driven capabilities, focusing on improving people counting, behavioural analytics, and guest movement tracking throughout the venue. Planned enhancements will also streamline operator workflows, fostering a more proactive investigative approach.
Milestone Systems, a provider of open platform video management software (VMS), is helping Resorts World Las Vegas (RWLV) bring together security operations, investigations, gaming compliance, and operational intelligence through an open platform video ecosystem built on Milestone XProtect VMS.
Located on the iconic Las Vegas Strip, Resorts World Las Vegas is one of the newest and most technologically advanced resorts in the United States. Opened in 2021, the $4.3 billion property spans 88 acres and includes multiple hotel brands, a large casino floor, entertainment venues, retail spaces, and dining experiences that collectively attract thousands of guests each day.
Diverse set of technologies
Managing safety, compliance, and operational efficiency at this scale requires highly reliable and flexible video technology capable of supporting thousands of cameras and multiple specialised applications. Milestone XProtect VMS serves as the backbone that connects approximately 5,800 cameras and multiple best-of-breed technologies. The open architecture enables Resorts World to integrate a diverse set of technologies that support gaming surveillance, fraud detection, forensic investigations, business intelligence, and operational analytics while allowing operators to work from a consistent interface.
"We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action," said Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance, Resorts World Las Vegas.
Supporting regulatory requirements
The full security system integrates camera technologies from Axis Communications, Bosch, and Hanwha Vision, while BriefCam supports forensic video review, people counting, and heat mapping. Oosto provides facial recognition capabilities, Aeyesky supports card-counting and cheating detection, and AXIS Case Insight helps analyse foot traffic and customer behavior.
“Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity,” said Tim Palmquist, VP Americas, Milestone Systems. “An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security.”
Time-sensitive investigations
Resorts World Las Vegas is able to respond to incidents more quickly, conduct investigations more efficiently, and support law enforcement with speed and confidence. The impact is particularly evident during time-sensitive investigations.
Looking ahead, the resort plans to expand its use of AI-driven capabilities, including enhanced people counting, behavioural analytics, and tools that can better track guest movement across the property. Future enhancements will also focus on streamlining operator workflows and creating a more proactive approach to investigations.
