Hotels, leisure & entertainment security applications
Since renovation began in the 1990s, the Custard Factory in central Birmingham has grown into an important centre for the creative and digital industries, as well as a destination for leisure, retail and cultural activities. The 15-acre site, which in Victorian days was a pioneering centre for food and ingredients production, has been transformed into a thriving working community for hundreds of small businesses, benefiting from several phases of development. The Custard Factory now comprises mu...
On December 11 to 16, 2018, the 14th FINA World Swimming Championships was held at the Olympic and International Expo Center in Hangzhou, China. Nearly 1,000 world swimming stars from 178 countries and regions competed here, creating a new glory with breaking 9 world records and 22 event records. The Chinese team won three gold medals, five silver medals and five bronze medals with the total medal number ranking the third in the world. The World Swimming Championships is one of the world's high...
One of Fortaleza's largest hotels, the Gran Marquise Hotel, which hosts thousands of people each year and holds hundreds of events, has reinvented itself and converted analog technology to IP surveillance. Upon project completion, it is expected that the Gran Marquise will have 250 VIVOTEK network cameras installed, integrated and linked with all other hotel devices under Genetec’s cloud-based video-surveillance-as-a-service (VSaaS) solution, Stratocast. About Gran Marquise The Gran Marq...
A comprehensive video surveillance solution consisting of 96 cameras from Dahua Technology UK is being installed at the striking Fort Dunlop commercial and retail site, overlooking the M6 motorway in Birmingham. Dahua-Champion Security’s video solution Built for Dunlop Rubber, Fort Dunlop became the tyre-maker’s flagship production facility and at one time was the world’s largest factory, employing 3,200 workers. After production stopped in the 1980s, the building lay derelic...
With a history dating back to the 1850s, the Sioux City Public Museum has evolved from its original focus on natural science to a broader emphasis on preserving the area’s heritage, offering a variety of educational programmes, events, and historical exhibitions valued at more than $2 million. Having outgrown its former location in a prominent Victorian-era mansion, the museum moved to a new downtown site in April 2011—a modern, open-concept building that has become known as one of t...
The Monterey Bay Aquarium has a rich history of innovation. Since its founding in 1984, the facility has become one of the world’s leading public aquariums and ocean conservation organisations. Monterey Bay Aquarium has produced significant insights into the life history of sharks, sea otters, and bluefin tuna. The aquarium also was the first to exhibit a living kelp forest, and in 2004 it was the first to successfully exhibit and return to the wild a young great white...
The sound of bar staff yelling ‘who’s next?’ on a busy Saturday night is set to become a thing of the past, thanks to the launch of the world’s first A.I. powered bar. The ‘A.I. Bar’, which has been developed by British data science product company DataSparQ, helps make ordering in busy boozers easier, faster and fairer by using the latest facial recognition technology to put punters in an “intelligently virtual” queue. Led to a reduction in serving times Before and after data revealed there was an overall reduction in serving times as well, equivalent to more than 1,600 pints poured over a year to the average UK pub, thanks to the ordering process being more efficient. That’s the time equivalent of a potential 78 million additional pints poured a year, if the UK’s 48 thousand pubs used the A.I Bar technology. The ‘A.I. Bar’ Software-as-a-Service product will cost landlords from just £199 a month and works by simply using a standard webcam, display screen and Internet connection.The ‘A.I. Bar’ Software-as-a-Service product works by simply using a standard webcam, display screen and Internet connection AI-powered ID checks It speeds up ID checks, if a customer looks under 25, the system will prompt them to have their I.D. ready or let bar staff know if they’ve already been checked. The new tech is hoping to reverse the current epidemic of pub closures – a recent study conducted by The Campaign for Real Ale revealed that an average of 14 pubs are calling last orders for the final time every week in the UK. The A.I. Bar enables bars and pubs to work smarter not harder by providing vital data including orders per hour to help them understand their demand and throughput margins, optimising their staffing requirements to make then more efficient and ultimately more profitable. Scalable solution John Wyllie, Managing Director, DataSparQ said: “Queuing is a part of British life that we all have to endure – but we wanted to do something to improve the experience. “It’s the uncertainty of waiting times alongside queue jumpers that’s adversely affecting consumer behaviours in bars and pubs. The A.I. Bar ensures it’s a hassle free, first come, first served system that makes ordering drinks more convenient for both drinkers and bar staff alike. “We are in talks with drinks companies and pub chain owners to roll out the technology nationwide in the next 12 months. The system can be installed anywhere and is scalable – so we are expecting it to start in bars and progress into music festivals and beyond.” Preventing queue jumpers Unfortunately, queuing is an inevitable part of drinking in bars and pubs. DataSparQ research has revealed that Brits spend more than two months during a lifetime queuing for their favourite drinks. A survey of 2000 drinkers commissioned by DataSparQ has revealed that the biggest gripe for British boozers is people pushing in at queues, with eight out of ten drinkers saying it’s their number one turn-off in bars and pubs. Poor queuing etiquette was closely followed by long queues, with more than three quarters of punters revealing they’ve walked out of a pub or bar due to long queues. When asked if they would stay in a pub and order if they knew exactly how long the wait to be served was, nearly two thirds of those asked said they wouldHowever, when asked if they would stay in a pub and order if they knew exactly how long the wait to be served was, nearly two thirds of those asked said they would. The A.I. Bar gives customers this clarity. The innovative queuing system will also help to make ordering drinks in packed bars feel less intimidating for customers by themselves. More than half the participants asked said that they have felt intimidated when ordering solo in busy bars. Reveller Katherine Rees said: “I always hate it when I’m in at the bar and groups of rowdy guys push in front of me. I shouldn’t have to get into a confrontation with strangers just to order a drink. With this new technology that’s something I never have to worry about again, my only problem now is choosing what to drink!” Potential long term benefits Long-time London publican Andrew Archer, who has been involved in the development process said “The true benefits to bars and pubs will be longer term. You’ll obviously decrease serve time through faster ID checks and not messing around arguing over who to serve next. People will know how long they must wait and won’t get queue barged. In a competitive market such as bars, having an edge on customer experience will help to encourage repeat business.” Additional functionality, which is currently being developed, includes the ability for customers to re-order their drinks while still in the queue. The tech memorises drinkers’ orders and reacts to simple hand signals if there are any changes. Another additional feature will include the “FaceTab” – a mechanism that visually adds people to a bar tab, only allowing certain faces to order against that tab.
Booth number: 14039 Dahua Technology USA Inc. will display video surveillance solutions, access control and intercoms at ISC West. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. The first year that we exhibited at ISC West was in 2012. That was before we had a local US operation. The market started to pick up our brand and was surprised that we offer extensive product portfolios. In 2014, we registered our US office and continued to participate in ISC West. Through our presence at the show, customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints. We are local here and help our customers to grow their business and increase their satisfaction with us. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organisation Q: What strategies do you use to get the most out of exhibiting at ISC West? A trade show is definitely a lot of investment within a few days. Therefore, how we create the best ROI and meet the right customers are very important. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organisation, including products and technical expertise as well as the sales team. We use an internal and highly coordinated plan with the team to get a better result. We make sure everyone is on the same page in terms of the products/technology we are going to present and have the people with the best knowledge to present to customers who visit our booth. Therefore, a highly coordinated team strategy is required. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Every company has their ways to follow up with the leads and evaluate the ROI from the show. The way we are using is to upload all our leads to our software and track all these leads afterwards. If they are not already buying from us, our goal is to convert them to become a registered dealer. Customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints If they are already our registered dealers, we seek to grow their business by using our latest technology solutions. In general, all marketing activities in business today require a clear ROI, and it has to tie into the sales numbers. From our experience, the ISC West show provides the best ROI among other shows in the North American market. Q: What company activities (outside the show floor) does your company organise each year? We have a partner event and invite our value-added dealers and partners. We’ve been hosting this event since 2015. Q: What sets ISC West apart from other trade shows on the calendar? As I mentioned, ISC West provides the highest ROI among other shows in the North America market. This show also brings many of our customers and partners to the city as well. I guess people value this opportunity to meet and discuss the technology, the industry trends, and the business to figure out how we can grow together. Other trade shows might be smaller than ISC West and targeted at different markets or address different scopes of the industry need. Every show we attend in 2019 plays a strategic role for us to communicate with the market and find the customers we are looking for.
Booth number: 8045 Costar Technologies, Inc. is a public company that designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. Costar consists of five operating companies: Arecont Vision Costar, CohuHD Costar, Costar Video Systems, Innotech, and IVS Imaging. The combined product portfolio consists of surveillance cameras, video surveillance systems, recorders, monitors, lenses, cables, accessories, and cloud-enabled services. For more about their presence at ISC West, we contacted Jeff Whitney, Vice President of Marketing for Arecont Vision Costar, a Costar Technologies, Inc. business unit. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. One of our companies, Arecont Vision, exhibited in ISC West booth 17147 in 2005, a tiny space on which the hopes of the company rested. At the time AV was focused on pioneering IP megapixel surveillance cameras, but today we are part of Costar Technologies, offering cameras, VMSs, and recorders. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry. Talking with those who were with the company at time, the enthusiasm of the booth team reached the security dealers and systems integrators who were attending, helping bring megapixel cameras to a much wider audience. Q: What strategies do you use to get the most out of exhibiting at ISC West? The Costar companies have a very deep portfolio of products for the security market, and we bring our latest products from each business unit to ISC West. Attendees come in part to see the latest tech, and we drive our development cycle to have exciting new products to unveil on the show floor. We also have meeting space in the booth to provide one-on-one time with our executives and sales team, while sponsoring free admission to the expo for all who want it. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Unveiling our latest products and solutions to existing customers and partners is key to a successful event, and ISC West’s large impact on the industry ensures that many will attend. Perhaps even more important is informing those attending of the strength of the Costar product portfolio, including many Made in USA products and services that others don’t deliver. Both help to drive leads for projects in which we can really benefit our partners and end user customers. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show Q: What company activities (outside the show floor) does your company organise each year? A large show like ISC West brings many of the Costar business units together, providing an excellent opportunity to continue bonding as a team, as well as to participate in events beyond the show floor. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show. Q: What sets ISC West apart from other trade shows on the calendar? ISC West brings a very large number of interested, security-focused systems integrators, dealers, consultants, and end user customers all to one place for a three-day expo. That audience and opportunity to share our message validates the investment any large show requires from Costar or others. While some industry events have struggled to find and maintain their audiences, ISC West continues to deliver quality, knowledgeable attendees from across the Americas and around the world. The show differs from other events we do, which are typically regional in attendance or focused more on specific vertical markets.
Booth number: 12089 At this year's ISC West, VIVOTEK USA, Inc. will be showcasing their 180⁰/360⁰ product line plus other general form factors with new features and benefits, including a cybersecurity application embedded onto the cameras, crowd detection, smart motion detection, tailgating, and many more. In addition to IP cameras, VIVOTEK will display a comprehensive product line that also includes NVRs, video receivers, video servers, PoE switches, and video management software. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. We have come a long way from a little-known surveillance manufacturer with a small booth size VIVOTEK has been an exhibitor at ISC West for many years now. Looking back, we have come a long way from a little-known surveillance manufacturer with a small booth size to one of the global providers in the security industry with a recognisable and trusted brand. Now, we are well-known in the industry and are proud of our accomplishments, but we feel greater things are still in front of us. Q: What strategies do you use to get the most out of exhibiting at ISC West? Each year, we want our booth to tell our stories – who we are, what we do and what we are capable of, and where we are heading. We do not want to just be another camera manufacturer who only promotes and displays products; we want to be the solution provider that customers are looking for. In addition, we have very knowledgeable sale managers who can assist visitors at our booth who are looking for surveillance, whether it’s an upgrade or a totally new solution. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Gain industry knowledge and perspective as to where surveillance security industry is heading Like any trade show, it is difficult to quantify success. We attend ISC West to promote the VIVOTEK brand, meet and discuss with customers and gain industry knowledge and perspective as to where surveillance security industry is heading. If we achieve these, then ISC West is a success for us. Q: What company activities (outside the show floor) does your company organise each year? Our main focus each year at ISC West has always been the interaction with customers and potential customers on the show floor. We pride ourselves in the products and technology we offer, and there aren’t any other trade shows in North America to showcase our capabilities than ISC West. Q: What sets ISC West apart from other trade shows on the calendar? ISC West is the industry standard of security trade shows in North America. Since we are a security surveillance manufacturer, ISC West is the one show that all manufacturers in this industry must attend.
Booth number: 10053 Seagate develops computer drives and storage to store the world’s data from consumer to client specialised drives (i.e. surveillance optimised drives) to the enterprise. Q: What was the first year your company exhibited at ISC West? 2014 Q: What strategies do you use to get the most out of exhibiting at ISC West? We meet customers, use digital marketing, and display eco-system partnerships in our booth. Q: How do you quantify your success at ISC West? Our success is based on relationship building with new and existing customers and lead generation. Q: What sets ISC West apart from other trade shows on the calendar? ISC West is definitely one of the biggest shows in US, where all the industry professionals, system integrators and dealers converge. The attendees are a highly knowledgeable base with expertise in security and surveillance – making it a great place to have conversations with customers and partners alike.
Booth number: 26041 March Networks is a global provider of video surveillance and video-based business intelligence solutions. Their product portfolio is end-to-end, ensuring that customers can deploy comprehensive solutions designed to help them address real business challenges and improve performance. At ISC West this year, March Networks will be showcasing new hosted services, new PTZ cameras and additional offerings. Attendees will also be encouraged to discover their solutions for banking, retail, cannabis and transportation – all of which help organisations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. For more about their presence at ISC West, we contacted Peter Strom, President and CEO, March Networks. And not surprisingly, the technology was a lot less sophisticated compared to what we see today Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. I believe March Networks first exhibited at ISC West in 2001. I did not join the company until 2003, however I had been working in the industry for several years already, and can recall that the exhibitions back then had a much different feel. For one thing, there weren’t the very large companies we see today dominating a lot of the landscape. And not surprisingly, the technology was a lot less sophisticated compared to what we see today. Anyone who has worked in physical security for a long time can attest to the remarkable shift we have seen over the years, first with the transition from analogue to IP video and all that entails, to security analytics, to today’s truly advanced business intelligence applications, hosted solutions, and artificial intelligence, computer vision and similar content analytics. Q: What strategies do you use to get the most out of exhibiting at ISC West? Our most effective strategy by far is scheduling our business meetings in advance of ISC West. Our sales team does a very good job of planning meetings with enterprise end users and channel partners ahead of time, so we’re hitting the ground running even before the doors open on Day 1 of the event. In addition, our channel partners are also very well organised, and know which organisations they are going to bring to our booth during ISC West. This pre-planning saves us a tremendous amount of time and ensures that we make the most of the opportunity to meet face-to-face with the many decision-makers who have travelled to the show. The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year Q: How do you quantify your success at ISC West? What ROI do you receive from the show? The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year. Of course we do track the number and quality of the leads we capture as well; however, our face-to-face meetings with end user organisations and channel partners are the primary measures of our ROI. Q: What company activities (outside the show floor) does your company organise each year? The activities we organise outside of the show floor vary from year to year. We have hosted customer appreciation events and roundtable events. We will typically organise an internal sales meeting as well to take advantage of the fact that many of our salespeople and product managers are in the same location. Q: What sets ISC West apart from other trade shows on the calendar? The timing of ISC West is good for most people, as it is still early enough in the budget cycle for most customers to leverage the show to help make decisions – particularly in our banking, retail, cannabis and transit target verticals. Holding the event consistently in Las Vegas is also beneficial, as it makes it easier for people and exhibitors to plan in advance. The city itself is well equipped to handle large exhibitions, offering everything from a central conference space at the Sands to the convenience of nearby accommodations, restaurants etc. Travel is typically convenient as well. In our opinion, ISC West is the premier industry show in North America and appears to be gaining momentum each year.
The cyber security threat is constant and real. Entire businesses, large enterprises and even whole cities have been vulnerable to these attacks. Growing threat of cyber attacks The threat is not trivial. Recently, two cities in Florida hit by ransom ware attacks – Rivera Beach and Lake City – opted to capitulate and pay ransom totaling more than $1.1 million to hackers. The attacks had disrupted communications for first responders and crippled online payment and traffic-ticketing systems. It was reminiscent of the $4 billion global WannaCry attacks on financial and healthcare companies. A full two years after the WannaCry attack, many of the hundreds of thousands of computers affected remain infected. And hackers are continuously devising new techniques, adapting the latest technology innovations including machine learning and artificial intelligence to devise more destructive forms of attack. Indeed, AI promises to become the next major weapon in the cyber arms race. For enterprises, there is no choice but to recognise the threat and adopt effective countermeasures Enterprise security For enterprises, there is no choice but to recognise the threat and adopt effective countermeasures. Not surprisingly, as the number, scale and sophistication of cyber-attacks has grown, so has the significance of the Chief Information Security Officer, or CISO, who owns the responsibility of sounding the alarm to the C-suite and the board – and recommending the best defense strategies. Consider it a grim irony of the digital economy. As companies have migrated to the cloud to gain scale and efficiency and integrated new channels and touch points to make it easier for their customers and suppliers to do business with them, they have also created more potential points of entry for cyber-attacks. IoT increases threat of cyber-attacks Amplifying that vulnerability is the trend of allowing employees to bring their own laptops, smartphones and other digital devices to the office or use to work remotely. And thanks to the Internet of Things, as more devices connect to enterprise systems – from thermostats to cars – the threat surface or targets of intrusion are multiplying exponentially. According to the McAfee Labs 2019 Threats Predictions Report, hackers will increasingly turn to AI to help them evade detection and automate their target selection. Companies will have no choice but to begin adopting AI defenses to counter these cybercriminals. Importance of cyber security This escalation in the cyber arms race reflects the sheer volume of data and transactions in modern life. In businesses like financial services and healthcare it is not humanly possible to examine every transaction for anomalies that might signal cyber snooping. Even when oddities are glimpsed, simply flagging potential problems can create so-called threat fatigue from endless false alarms. What’s more, attacks like those from Trickbots are specifically designed to go undetected by end users. The fact is, even if throwing more people at the problem were a solution, there aren’t enough skilled cyber security workers in the world. By some estimates, as many as 10 million cyber security jobs now go unfilled. AI is being used to conduct predictive analysis at a scale beyond human means Deploying AI As a result, AI is being deployed on multiple cyber-defense fronts. So far, it is mainly being used to conduct predictive analysis at a scale beyond human means. AI programs can sift through petabytes of data, identifying anomalies and even helping an organisation recognise and diagnose intrusions before they turn into catastrophic attacks. AI can also be used to continually monitor and allocate levels of access to a network’s multitude of legitimate users – whether employees, customers, partners or suppliers – to ensure that all parties have the access they need, but only the access they need. Countering cyber security threats To harden defenses, some AI programs can be configured to perform simulated war games To harden defenses, some AI programs can be configured to perform simulated war games. Because cyber attackers have stealth on their side, organisations might need dozens of experts to counter only a handful of attackers. AI can help even the odds, scoping out the potential permutations of vulnerabilities. As CISOs – and the CIOs they typically report to – advise C-suites and boards on their growing cybersecurity risk, they can also help those leaders recognize an enduring truth: AI programs cannot replace experienced cybersecurity professionals. But the technology can make staff smarter, more vigilant and more nimbly responsive. AI-based cyber security tools Financial and healthcare companies are leading this charge because of the sheer volume and variety of transactions they handle and because of the value and sensitivity of the data. Organisations like the U.S. Department of Defense and the space agency NASA, as well as governments around the world are also implementing AI-based tools to address the cyber threat. For businesses of all types, the threat stretches from the back office to the supply chain to the store front. That is why recognising and countering that threat must involve everyone from the CISO to the CEO to the Chairman of the Board. The AI arms race is underway in security. To delay joining it is to risk letting your enterprise become one of the grim statistics.
With the recent news headlines about store closures and the collapse of well-known chains, alongside clear adjustments in business strategy amongst established high street favourites, there is no denying that the UK retail industry is under huge pressure. A recent report suggests growing issues are leading some retailers to increase risk-taking in the supply chain. But here, Steve Bumphrey, Traka UK Sales Director, looks at ways to help retailers embrace the storm, including paying attention to security, management processes and efficient customer focus. Challenges plaguing retail industry It’s been an awful year to date for UK retail if you believe the cacophony of negative headlines about the health of the UK economy and the confidence levels of the UK consumer. The sector is facing huge challenges in dealing with the evolution in on-line and smart mobile retailing The sector is undoubtedly facing huge challenges in dealing with the evolution in on-line and smart mobile retailing. Further concerns include an unwillingness of policymakers to address the changing retail environment and how business rates and general business taxation and regulation is making a difficult situation worse. Supply Chain Risk Report According to the latest Global Supply Chain Risk Report, published by Cranfield School of Management and Dan & Badstreet, those under pressure, are now facing increased exposure to risk if they are forced to cut costs in their supply chain. The report cites data for the retail sector that shows increased levels of risk-taking since Q4 2018, with retailers reporting high levels of dependency on suppliers and indicating a propensity to off-shore to low-cost, high-risk countries where suppliers are more likely to be financially unstable. In-store technology revolution The underlying evolution of technology taking hold of the retail industry and consequential changing consumer behaviour is what is really forcing the industry to step up and act. This is not only in the shift to online and smart mobile purchases, but also with the increased use of technology in store. Self-scanning and checkouts In a bid to enhance the physical shop experience, especially in supermarket outlets across the UK, retailers are increasingly giving customers autonomy with self-scanners and checkouts and need to be able to trust them to ensure an honest transaction. And for the shoppers, this dependency on technology and not human interaction to complete a shop means scanners must be instantly available and ready for use. Many different underlying competing challenges impact the retail industry Compensators At the recent British Retail Consortium’s ‘Charting the Future’ conference, looking at retail crime and security, Dr Emmeline Taylor, a criminologist at the City University of London identified in self -service shops, several new types of ‘offenders’ such as so-called ‘compensators’ including the atypical ‘frustrated consumer’ who, “fully intended to pay but were unable to scan an item properly”, adding to the security challenge. There are clearly many different underlying competing challenges impacting the retail industry. Arguably, the increase in technology and autonomous shopping, where less staff are present (or staff cuts planned) throws up more vulnerabilities, such as the opportunity for store theft. Use of body cameras Staff needs emerging technology such as body cameras to act as a deterrent to crime and keep employees safe Furthermore, staff may need greater use of emerging technology such as body cameras to act as a deterrent to crime and help keep employees safe. In essence, prevention is better than cure, and it’s certainly cheaper. Whether combating crime physically or online, or looking to find ways to counter the high street trends, working together, sharing information and taking a more holistic approach will help the development of a shared language between retailers. Retail banking It is also here where common approaches can help to deliver on efficiencies, in time, resource and budget that can serve to operate right through the supply chain, and minimise, or even negate the need to take any risks. It can even serve to enhance the customer experience, increasing confidence in the shopping environment. Of course, when discussing the high street, it is not just the department stores and chains that are feeling the impact. Well known banks are also having to redefine their priorities and role on the high street, with customers (especially younger generations) demanding a more efficient service than ever before. Well known banks are also having to redefine their priorities and role on the high street Asset protection Leading the way is Nationwide, globally renowned building society, which prides itself on being one of the largest savings providers and mortgages provider in the UK, promoting itself as running purely for the benefit of its customers, or ‘members.’ Richard Newland, Director of Branch & Workplace Transformation at Nationwide said, “Even more than getting a good ‘deal’ from a building society, the quality of our welcome, or our renowned level of service, we make sure our members feel safe with us, enough to trust us with their greatest assets. We are doing everything we can to evolve our business and focus our efforts on providing the best and most secure services that people value.” Key management systems Traka has supported Nationwide with the introduction of dedicated key management systems So committed to its branch network, it has pledged to its 15 million members that every town and city with a Nationwide branch, will still have one for at least the next two years. A bold statement in today’s climate. Traka has supported Nationwide with the introduction of dedicated key management systems, moving its branch network into a more digital system. Keys no longer need to leave site and the audit trail capability has helped to remove the manual paper recording, allowing status of keys to be established instantly, at any time. Changes in retail market This example, together with Traka’s portfolio of high street brands and globally renowned department stores that cannot be named for security reasons, demonstrates the need for retailers to embrace the need for change, both from a product offering and operational running perspective to achieve aspirations of resonating with customers. They also prove the opportunities for success, in an unquestionable difficult market environment. If retailers can listen to customers and respond accordingly, taking into consideration staff safety and security, alongside an ability to respond quickly to personalised enquiries and expectations. This way, perhaps, the current environment can be seen as an opportunity to innovate and embrace technology to form the high street of the future.
Airport environments have become more sophisticated and complex over the course of the last 20 years. What was once a simple structure to facilitate travel from point A to point B has now been transformed into a hustling and bustling setting that offers passengers the comforts and conveniences of a small city. As a result, the complexity of risks that airport operators face has grown exponentially. Security personnel must now mitigate risks like terrorism, theft, personal safety and insider threats all while streamlining operations to help preserve a positive passenger experience. Beyond the visual of long and winding security checkpoint lines, most travelers are unaware of the vast amounts of work that take place behind the scenes to ensure their safety. Increasing passenger numbers On top of the typical, day-to-day concerns security operators face, airports are only becoming busier. According to the United States Department of Transportation’s Bureau of Transportation Statistics, 2018 was a record-breaking year for air passenger travel. U.S. airlines and foreign airlines operating in the United States saw 1 billion passengers fly, which was a 4.8% increase from 2017. As these numbers continue to increase, the demand on airport security personnel to keep people and property safe also increases. This is why the latest advancements in security technology are critical as part of a comprehensive and cohesive airport security strategy. Let’s take a look at some of these advancements and how they are helping airport security operators mitigate risk. U.S. airlines and foreign airlines operating in the United States saw 1 billion passengers fly, which was a 4.8% increase from 2017 Video-based command and control Airports are operational 24 hours a day, 7 days a week, which means it is paramount (and typically mandated) to have video as the heart of modern-day security operation centres (SOC). In today’s data-focused environment, security personnel rely on a multitude of solutions and systems, which often include video surveillance, access control, alarm notifications, and more, to ensure comprehensive protection of passengers. What’s needed is a single, unified platform with integrated event management and response The rising influx of information from these systems can often be overwhelming, and in most cases, manual processes are used to manage across these domains in an attempt to achieve a coordinated response. These manual processes are not scalable. What’s needed and is now being introduced to the market is a single, unified platform with integrated event management and response to allow security operators to maximise situational control and determine the appropriate intelligence-powered response. Real-time situation management The combination of real-time video, with information from a variety of additional sensors, devices and applications is changing the game for airport security personnel. Now, in the event of an incident, security officials can use this data to gain enhanced situational awareness of what’s happening and deliver actionable insights to efficiently and effectively respond to the incident. Through numerous information sources and security systems, airports can benefit from a modernised and enriched investigative experience for a broad and deep understanding of routine or emergency situations. Advanced analytics Analytics are a powerful resource that gives security teams the ability to discover significant patterns and obtain insightful knowledge from video surveillance data. Advanced algorithms can be the key in providing early warnings to assist in detecting threats, helping to establish a proactive security strategy. By effectively correlating and assessing data, airport officials can bring latent intelligence to the forefront and present a more complete view of security situations. Additionally, analytics can automate predefined standard operating procedures to help minimise human error and optimise resource utilisation. By effectively correlating and assessing data, airport officials can bring latent intelligence to the forefront and present a more complete view of security situations Mobile reporting The Internet of Things (IoT) and ubiquitous connectivity have brought remote capabilities to airports, where instantaneous information sharing is paramount. Mobile reporting solutions allow passengers and employees to act as additional “eyes and ears”, bringing critical safety alerts to the attention of security officials. Information shared by passengers and employees can be extremely beneficial to help shed light on a security incident and enable faster and more efficient response. Some solutions even offer the ability to share video and audio with the command centre through a passenger’s smartphone. Facial recognition technology Facial recognition can provide situational intelligence through detecting, tracking, and alerting on persons-of-interest A powerful and versatile security solution, facial recognition can provide situational intelligence to security operations centres through detecting, tracking, and alerting on persons-of-interest appearing in video streams across multiple sites and thousands of cameras simultaneously. These systems are capable of forensic-search recognition capabilities and can be compared against national, local or custom databases to make investigations faster and more efficient. Interest and adoption of the technology is growing, with new use cases being introduced daily. The solution is sure to become a valuable tool in the years to come. In short, airports are very much like small connected cities, featuring a landscape with a variety of assets, a wide range of stakeholders, and numerous sites that keep safety at the forefront of the public eye. However, while global risks and day-to-day challenges can be difficult for security operators to manage, today’s advanced and intelligent technologies can ultimately help improve the overall traveler experience.
A video analytics system that provides ‘behavioural understanding’ can yield more meaningful and actionable data for a range of applications. In public safety and security, such a system can alert on violent or suspicious behaviours, such as people fighting, vandalism, people with weapons, etc. In advanced traffic surveillance and monitoring, it can provide alerts to vehicle collisions (accidents), traffic hazards or vehicle that aren’t using the road properly, such as a car that stops in the middle of the junction. For enterprise and campus security, it can provide advanced anti-tailgating and detect unauthorised activity. Video surveillance infrastructure viisights was founded by a group of entrepreneurs with track records in developing technology businesses These uses are among the benefits of viisights’ video analytics technology based on behavioural understanding of video content. “It means we can extract more meaningful data from the huge amount of video content that is captured, and we can transform that data to actionable insights that eventually justify the massive investment in video surveillance infrastructure,” says Asaf Birenzvieg, CEO of viisights. Their behavioural understanding systems for real-time video intelligence leverage artificial intelligence technology. viisights was founded by a group of serial entrepreneurs with track records in developing technology businesses. The Israeli company’s founders recognised a growing global need for intelligence to make physical and virtual public areas safer – and realised the role that smart video understanding technology can play. Developing artificial intelligence technologies viisights is committed to developing artificial intelligence technologies that facilitate human-like video understanding, which in turn serves as the basis for fully autonomous video intelligence systems powered by pattern prediction technology. “Behavioural recognition is the future of video analytics and the next generation of the object classification analytics systems that hold the majority of the market today,” says Birenzvieg. viisights has developed a video understanding technology for real-time video processing “To date most video analytics systems still base their product features on static analysis of objects from images using image recognition, even the ones that use ‘AI analytics.’ Products built using such object classification technology are extremely limited.” For example, object classification analytics cannot recognise behavioural events in a video such as people fighting or a car collision because such behaviours can’t accurately be concluded in large scale from analysing a single static image/frame. Video understanding technology viisights has developed a video understanding technology for real-time video processing. The technology can process live video feeds. In addition to recognising a particular object (e.g., person) and its attributes (e.g., red shirt), the system can understand an object’s actions, interactions with other objects (events), the scene being viewed (i.e., crowd is gathering, riots) and the context (a car is driving on the road or on the sidewalk). The main verticals are smart cities, enterprises and campuses, banks and ATM security “Basically, we are able to extract more meaningful data from a live video feed and therefore create actionable insights and greater ROI,” says Birenzvieg. The company focuses mostly on security and safety use-cases. The main verticals are smart cities, enterprises and campuses, banks and ATM security, security guard companies and transportation hubs. The company is working on a new product for in-vehicle monitoring mostly for security, safety, vehicle protection and proper vehicle use; it monitors passengers’ behaviour inside a bus, train, or taxi. The product will come to market next year. Video management system viisights’ video analytics offering is currently optimised for server-side deployment, and the integration architecture is similar to most video analytics systems. From one side it is integrated with the video management system (VMS). They are a Milestone verified partner and soon will be part of Milestone's marketplace. From the other end, it is connected to a command-and-control system for processing the data and presenting the alerts to the end-user. The analytics company makes most sales through system integrators. They have partnerships with big system integrators like Motorola Solutions and NEC and are also working with smaller ones. They are looking to expand their system integrator network, mostly in the USA and Europe. Behaviours can have many variations and they can be very diverse Cloud video surveillance “We will continue to invest in performance and accuracy, meaning higher recall and lower false positive rate,” says Birenzvieg. “Since our major value proposition is in behaviour recognition, behaviour events many times are not clearly defined, which is very different from object classification. Behaviours can have many variations and they can be very diverse.” An example is a simple behaviour like a person falling on the floor. A person can fall on the floor in many ways, but the challenge is to ignore similar behaviours that are not a person falling and that confuse the system, such as a person bending over to tie his shoelaces. With cloud video surveillance becoming a trend, viisights is also looking into offering some of their advanced functionalities in a video-analytics-as-a-service-model.
An interim Federal Acquisition Rule (FAR) detailing how the U.S. Federal government will implement a ban on government use of video surveillance products from Chinese manufacturers has been released just days before the August 13, 2019, deadline for the ban to take effect. The interim rule will take effect immediately; it notes there are "urgent and compelling reasons… to promulgate this interim rule without prior opportunity for public comment". After the interim rule is published in the Federal Register, 60 days will be allowed for public comments to be submitted (tag comments and correspondence ‘FAR Case 2018-017’). The final rule will follow. The agencies issuing the interim rule are the Department of Defense (DoD), the General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA). Banning Chinese video surveillance equipment The interim rule provides details about implementation of Section 889(a)(1)(A) of the NDAA for fiscal year 2019The interim rule provides details about implementation of Section 889(a)(1)(A) of the National Defense Authorization Act (NDAA) for fiscal year 2019, which the President signed into law on August 13, 2018, to take effect a year later. It bans government uses of telecommunications and video surveillance equipment produced by Hikvision and Dahua, among other companies. The interim rule also applies to telecommunications equipment produced by Huawei Technologies Company or ZTE Corp. (or any subsidiary or affiliate). Huawei manufactures HiSilicon chips widely used in video cameras. The interim rule requires inclusion of a clause prohibiting the listed telecommunications and video surveillance services on solicitations and/or resulting contracts that occur on or after August 13, 2019. Contractors who identify covered equipment during the performance of a contract are required to report it within one business day; and to report mitigation actions within 10 business days. The requirement is included in contracts with subcontractors. Identifying telecommunications equipment The rule requires submission of a ‘representation’ with each offer (government bid) to identify any covered telecommunications equipment or services that will be provided to the Government. The interim rule states: “DoD, GSA, and NASA recognise that some agencies may need to tailor the approach to the information collected based on the unique mission and supply chain risks for their agency.” The head of an executive agency can grant a one-time waiver on a case-by-case basis for up to a two-year period There is an option for contractors to "represent annually whether they sell equipment, systems, or services that include covered telecommunications equipment or services". A ‘no’ answer then applies to any contracts during the year. If a contractor answers ‘yes’, they are required to specify that each individual bid does not include the covered equipment. The head of an executive agency can grant a one-time waiver on a case-by-case basis for up to a two-year period. Waivers require a compelling justification, that the equipment be listed/reported, and that a phase-out plan is implemented. The Director of National Intelligence can also provide a waiver. Prohibits purchase of COTS items The interim rule also applies to purchase of commercial off-the-shelf (COTS) items: "Th[e] level of risk is not alleviated by the fact that the equipment or service being acquired has been sold or offered for sale to the general public... nor by the small size of the purchase." It prohibits ‘micro-purchases’ of covered products and services delegated by agency heads. The interim rule covers the NDAA Section 889(a)(1)(A), which is the ‘Chinese ban’ provision. It does not cover the ‘blacklist’ provision [Section 889(a)(1)(B)], which was the subject of a public hearing in July. According to the interim rule: "The prohibition in section 889(a)(1)(B) is not effective until August 13, 2020, and will be implemented through separate rulemaking." The ban also applies to current government installations, and there are questions about whether agencies and departments will comply in time.
Gunshot detectors use digital microphones installed on (or in) buildings or along streets that listen for evidence of gunshots, provide near instantaneous notification, triangulate the location of shooters and direction of a shot, detect the type of gun and ultimately aid in catching fleeing suspects and solving crimes. Gunshot detection is just one technology playing a role in the larger trend by city agencies to improve core city services. Cities are turning to what are referred to as ‘smart city’ solutions – new, innovative technologies that improve and maintain a high quality of life and ‘liveability’ for citizens. Several cities in the United States have implemented gunshot detection systems. Identifying and deterring gun violence Gunshot detection systems can shorten the response time in an active shooter situationShotSpotter, a provider of gunshot detection solutions that help law enforcement officials and security personnel identify, locate and deter gun violence, announced that seven new cities have deployed ShotSpotter technology in their communities. The new cities include Cincinnati, OH; Jacksonville, FL; Louisville, KY; Newburgh, NY; Pittsfield, MA; Syracuse, NY and St. Louis County, MO – joining the more than 90 jurisdictions that rely on ShotSpotter to ensure a fast, accurate response to gunfire incidents. Three existing ShotSpotter cities, New York City, Chicago and Birmingham have also recently expanded their coverage areas. Data capture form to appear here! Gunshot detection systems can shorten the response time in an active shooter situation. Early detection should be a primary aim, second only to prevention. Security professionals must be part of both of these areas, working in partnership with relevant administrators, local government, law enforcement, first responders and the community to help prevent and better respond to gun violence. Gunshot localisation solution In addition, active shooter events – large or small – are almost always sudden and unexpected, which places a burden on security personnel to manage these risks without creating a prison-like environment. A gunshot localisation solution can turn a video camera system into a real-time safety system in the event of an active shooter A gunshot localisation solution can turn a video camera system into a real-time safety system in the event of an active shooter. Called ShotPoint, the system is completely automated. Working with a video management system (VMS), it can enable a video image of an active shooter to be provided in seconds based on the location of a gunshot. ShotPoint is a network of sensors which can be mounted on walls, ceilings, streetlight poles or other indoor or outdoor locations. Using a ‘sensor mesh approach’, ShotPoint reliably detects and localises the source of gunfire; ranging from small handguns to high caliber rifles. The system can cover large indoor or outdoor areas such as schools, office buildings, retail centres, campuses, and parks. Accurately provides gunshot location Each sensor has an array of four acoustic channels (microphones) that can locate the source of a gunshot sound, the time of arrival and the time distance of arrival. ‘Hearing’ shots from several vantage points (using multiple sensors) enables the system to take into account the angle and time of the sound, which vary in different environments, thus accurately providing the location of the gunshot. A ‘fusion processor’ box (at the edge) listens to the various sensor nodes and computes the location of the gunshot, relative to a floorplan and/or based on global positioning system (GPS) location. In an outdoor location, additional information may also be inferred, such as the trajectory of the gunshot and/or the caliber of the firearm.
The Sinan Erdem Dome is the largest multi-purpose indoor venue in Turkey. Located in Istanbul, the dome has a seating capacity of up to 22,500, and hosts a number of events, including concerts, tennis matches, and basketball games. Strengthening stadium security Upon being chosen to host a number of games during the European Basketball Championships 2017, the chief European men’s international basketball competition held biannually, the Sinan Erdem Dome looked to strengthen their security system. The dome’s large-scale presented high-surveillance requirements such as support for 64 split-screens, hundreds of cameras, and a back-end storage and management infrastructure that could support the entire system. Dahua provided the dome with a complete, high-end monitoring system that included a total of over 600 IP, speed dome, and ANPR cameras on the front-end, and NVRs, video walls, video matrix devices, and related control accessories on the back-end. Smart detection technologies The dome’s surveillance system was constructed with the latest cutting-edge technology To better protect the stadium from a variety of threats, the solution employed a number of smart detection technologies such as intelligent analysis, which includes motion detection, tripwire, intrusion, and smart-tracking functionality. ANPR was also utilised, which recognises licence plates numbers and checks them against a central whitelist and blacklist. Plate records are also stored on NVR devices and can be searched through by security officers. In less than a week, the local team completed installation, testing, and customer training, and the dome was fully ready to securely host international sporting events. Protecting all corners In under a week, the dome’s surveillance system was constructed with the latest cutting-edge technology, increasing its appeal to international events seeking venues. Dahua smart technologies automated a great number of surveillance operations, such as automatic car-barrier operation enabled by ANPR camera integration, thus greatly reducing the strain on security workers. Every corner of the stadium was covered by Dahua cameras providing high definition video, ensuring zero blind spots and optimal detail collection. In addition, Dahua showcased its customer-centric philosophy through supplying high-quality customisation, technical support, operation training, and after-sales service, which guaranteed the expertise of system operators as well as long-term reliability and quick issue resolution.
Avigilon Corporation, provider of security solutions, announced it was selected to enhance security at Vodafone Park stadium, in Istanbul, Turkey, of Beşiktaş JK. Enhancing spectator and player safety Vodafone Park opened in April 2016 and is the venue for national Süper Lig and UEFA Champions League games. It features over 43,000 stadium seats, 144 executive suites, and more than 4,000 sq. meters (43,055 sq. ft.) of restaurants, shops and parking. To enhance spectator and player safety Beşiktaş JK, in partnership with security systems integrator Sensormatic Güvenlik Hizmetleri, deployed a complete Avigilon surveillance solution that incorporated more than 500 Avigilon cameras, including the award-winning Avigilon 7K (30 MP) HD Pro camera line, Avigilon Dome, Bullet, and PTZ cameras, as well as Avigilon network video recorders and Avigilon Control Center (ACC) video management software. Avigilon’s complete solution has enabled Beşiktaş JK operators to monitor and track activities during matches more efficiently The use of the Avigilon 7K (30 MP) HD Pro cameras allows Beşiktaş JK to cover wide areas of the stadium while simultaneously delivering exceptional image detail to zoom in and quickly identify and respond to potential security events. Combined with the advanced search functions of ACC, Avigilon’s complete solution has enabled Beşiktaş JK operators to monitor and track activities during matches more efficiently. This has helped to decrease illegal entry at Vodafone Park, helping to create a safer, more enjoyable customer experience. Smooth installation “Avigilon’s solutions have helped us create a safe and inviting environment for our fans, which has ultimately allowed us to sell more tickets,” said Serhan Abaç, Stadium Marketing and Event Director at Beşiktaş JK. “The installation of Avigilon’s solutions was smooth and the system has been providing such positive results that other clubs now want to reach this level of security and technology in their stadiums.” Avigilon’s high-resolution cameras, artificial intelligence driven video analytics technology, and video management software solutions are designed to meet the diverse needs of stadiums around the globe.
"Many disasters have occurred in the world, but few have also provided so much delight for posterity." There probably are no better words to describe Pompeii than Goethe’s during one of his trips to Italy – the area of Pompeii encompasses 440,000 square meters that include the archaeological excavations of the ancient Roman city submerged by the eruption of Mount Vesuvius in 79 AD, frozen in time by the sudden rain of ash and lava rock that preserved it for centuries. In 1997 UNESCO declared Pompeii a World Heritage Site, on account of the fact that the extraordinary findings in the cities of Pompeii, Herculaneum and neighbouring cities buried by the eruption provide a complete and vivid picture of society and daily life that have been preserved nearly intact for two millennia. Presently Pompeii is the flagship of the Pompeii Authority, an Institute of the Ministry of Cultural Heritage and Activities and Tourism provided with special autonomy, which is active in the area of protection, conservation, and public access to cultural heritage sites. The Great Pompeii project: video security needs The need to install a video security system was born of the Great Pompeii project, an undertaking ordered by the Italian Government for the purpose of reinforcing the effectiveness of the conservation actions and programmes in the archaeological area of Pompeii, by developing an extraordinary and urgently needed programme of conservation, prevention, maintenance, and restoration. An important and demanding operation, also in financial terms – €105 million from Fesr and national funding – with the objective of modernising the Pompeii archaeological site, not only by stabilising and restoring decorated walls and surfaces, but also by means of security and leveraging the video security system. Metoda's technical expertise "The reasons underlying theneed to implement a videosecurity system included protection of archaeological findings, to tourist control" The project, supported and accompanied by a suitable scientific and technical study plan for the purposes of identifying, researching the scientific knowledge and guiding the operating choices, called for launching a bid for tenders for a new video security system, which was eventually awarded to Metoda in August 2014. An Italian company in the providing solutions, software projects, and consulting in diverse IT and tele-communications sectors – from mobile payments to building management, including civil protection, security and networking – Metoda employs more than 300 experts, from professionals and specialised technicians involved in the business units dedicated to specific applications, including research and development, which collaborates with prestigious research institutes and universities for many years. "The feather in the cap for Metoda is SOA certification, which was received precisely because of our complex internal organisation and attests to the financial and technical capacity of the firm to qualify for designing and implementing large scale public tenders," explains Cesare Gonnelli, Deputy Manager of Metoda. From "under observation" to "under video surveillance" "The reasons underlying the need to implement a video security system were multifaceted, from protection of the archaeological findings, which are often the object of theft and vandalism, to tourist control," adds Gonnelli. The archaeological site, which may receive up to 15,000 tourists in a single day – a numerical turnout second to only the Coliseum – sends us very frequent reports of graffiti, scratches, and defacing of the walls and frescoes of the Roman Domus villas, which are at the heart of the archaeological site. These acts of vandalism are carried out by tourists with their pens and fingernails when they somehow manage to stay within the walls on purpose even after the site is closed to the public. Furthermore, as a result of the recent terrorist attacks, the Authority evaluated the opportunity of utilizing an advanced video security system in support of the physical surveillance activity of the guards. "In fact one of the priorities was being able to clearly distinguish the face of the people and monitoring behaviour that looked out of place inside the area, as well as any objects left behind and considered potentially suspicious," continues Gonnelli. MOBOTIX video surveillance solution Cameras were installed on light posts along the perimeter, and on the walls of the Roman Domus villas Partnering with MOBOTIX since 2011, Metoda had no doubt about the best product to offer to the Pompeii Authority for implementing the video surveillance project. "MOBOTIX easily satisfied the requirements of the bid for tenders, and was in fact the only technology truly capable of providing an answer to the actual requirements of the Authority. A resounding victory, most of all because of the quality of the images, which completely surpassed all the expectations of the customer.". The installation of the first video cameras – almost all of them D15, with the exception of about ten D25 chosen to blend with the architecture and style – started in July 2015, but already in December Pompeii was under surveillance by 240 video cameras, with the objective of reaching more than 380 before the end of the summer, installed both on the light posts placed both along the perimeter of the archaeological site, and on the internal and external walls of the Roman Domus villas. In any event, the video security system is a much more complex IT and telecommunications project, as it required the implementation of a complex network support infrastructure (12 fibre optic rings and 88 nodes) thanks to the strong expertise of Metoda in networking, with a department specifically dedicated to software development and the integration of IT and telecommunication systems. Event-activated video surveillance The video cameras are in operation 24 hours a day, but with the exception of special particular requirements, are only event-activated, in order not to overload the storage, notwithstanding the 700-TB NAS archive system. The recordings can later be viewed on nine 42-inch monitors in a dedicated control room provided with four workstations dedicated for the monitoring personnel. The cameras are event-activated, in order not to overload the storage, notwithstanding the 700-TB NAS archive system No issues were encountered during neither the installation phases nor the deployment of the system, thanks also to the technical expertise of Metoda. "Likewise, no complaints from the personnel in charge of using the system (for the time being the same guards at the park), who received a minimum amount of training, but certainly cannot be called ‘expert’ in the utilisation of advanced technology systems. The ease of use of MOBOTIX solutions certainly gave us an advantage in the quick deployment of the project," concludes Gonnelli. High image quality As in most of the projects implemented by MOBOTIX, the praise should also be attributed in this case to the excellent quality of the images, which cannot be compared – also according to Metoda – to any other system available in the market. Certainly the decentralised concept of MOBOTIX played an important role in promoting all the virtues of the system, especially because of the number of video cameras involved, which prevents overloading the network under "critical" utilisation conditions. Both Metoda’s and the end user’s needs have been satisfied – a fact only confirmed by the idea that considerations are being made to implement a video analysis system to support the anti-graffiti activities, with the objective of studying behaviours considered "suspicious." As such, they could prevent acts of vandalism that could cause irreparable damage to the artistic and cultural heritage.
World-class service, sublime surroundings, and luxury within reach are all things you will find at Davenport Hotels in downtown Spokane, Washington. The four-hotel collection runs the gamut from classic to contemporary, full-size to boutique, and historic to modern. Guests can enjoy luxurious spa, wedding, and business facilities, as well as some of the best dining in the city. Davenport history Opened in June 2015, the new 716 room Davenport Grand Hotel offers a unique alternative for travellers who seek a reprieve from the traditional, uninspiring hotel environment. The Davenport Grand provides a lifestyle hotel experience in a highly social atmosphere rich in cutting-edge design, energy, and comfort. The management team knew from the start that an analogue surveillance system would not be sufficient Crafted to appeal to both business and leisure travellers, the Davenport Grand combines the dynamic qualities of urban living with best-in-industry services and amenities in a unique setting. The new Davenport Grand embraces the glorious past of the Davenport Hotel with a bold, modern spirit and joins the historic Davenport Hotel, Davenport Tower, and Davenport Lusso family. Move from analogue to IP Davenport Hotels had relied on an analogue video surveillance system for the existing hotel facilities and structures. For the new Davenport Grand Hotel, hotel management wanted to ensure the safety and security of its guests, employees, and visitors while helping to prevent theft and other loss. It was also important to be able to capture images of the vehicles that come and go from the public garage used by hotel guests. This would enable the hotel to better deal with potential vehicle damage claims, which is a common issue in the hospitality industry. Each of the Davenport Grand’s planned camera applications would require highly detailed video, and the management team knew from the start that an analogue surveillance system would not be sufficient. “We have other hotels that have analogue cameras installed, so getting a more current system with clarity was a priority. We decided we're not going to invest in an older system,” said Kevin Miller, Corporate Director of Security for the Davenport Collection of Properties. Instead, an IP megapixel surveillance camera solution would be required. Leveraging megapixel technology Hotel management had a system design in mind, which Kevin Jetton, A-TEC’s President, was able to refine based on what he saw after touring the facilityWorking with Spokane-based security firm A-TEC, the hotel narrowed its potential choices down to three camera vendors, each of which submitted a bid for the video surveillance system project. After evaluating all of the products included in the bids, the hotel chose IP megapixel cameras from Arecont Vision, primarily based on image quality. Exacq was chosen as the video management software. “If we’re going to build a new surveillance system, we need to make sure that if we have an incident, we can actually see who was involved,” said Miller. “We wanted an innately high-quality, flexible solution, and we got it with Arecont Vision.” A-TEC software solution Hotel management had a system design in mind, which Kevin Jetton, A-TEC’s President, was able to refine based on what he saw after touring the facility. According to Jetton, the changes were largely based on the ability to cut the hotel’s costs without sacrificing camera coverage. “We pride ourselves on determining what the areas of concern are, how we are going to address them, and what cameras will do the best job,” Jetton said. “We realised we could incorporate SurroundVideo Omni and other Arecont Vision megapixel cameras to lower the camera count and increase overall views.” Before moving forward with the modified design, A-TEC set up a software solution in conjunction with demo cameras provided by Arecont Vision. These were used for test shots to provide to hotel management the types of views they would be able to get with the cameras Jetton recommended. “Once we were able to get it all set up and show them what they were going to get with the reduced camera counts and increased camera views, they were definitely on board,” Jetton said. “I knew what solution needed to be proposed. My partnership with Arecont Vision is unprecedented, and I knew that presenting the Davenport with this solution was going to be a success because we were all working together.” Arecont Vision SurroundVideo Ombi user-configurable omni-directional multi-sensor megapixel cameras were used in the installation, such as in the Grand Bar. Arecont Vision camera families The overall installation included nearly 70 Arecont Vision cameras, all of which were deployed to suit the individual areas in which they were to be used. The installed cameras are from several Arecont Vision families. SurroundVideo® Omni user-configurable omni-directional multi-sensor megapixel cameras SurroundVideo® 180° panoramic multi-sensor megapixel cameras MicroDome® ultra-low profile megapixel dome cameras MegaBall® megapixel dome cameras A-TEC remained in close contact with Kevin Miller and hotel management to ensure that they knew the details of the project’s progress MegaDome® 2 megapixel dome cameras with remote focus/zoom Throughout the installation, A-TEC remained in close contact with Kevin Miller and hotel management to ensure that they knew the details of the project’s progress and to demonstrate the evolving system as cameras were deployed. Stuart Wells of A-TEC led the onsite installation and integration of the system, working with the Davenport team. “A-TEC did test shots for us before the hotel was even finished so we could see the exact depth, range, and view that we were going to get with each camera,” Miller said. Megapixel solution benefits Davenport Hotels had a number of safety and security goals for its new surveillance system in the Davenport Grand. Hotel management wanted to ensure that the cameras wouldn’t be the first thing guests noticed. With their high quality and their sleek, unobtrusive design, the Arecont Vision cameras have met those needs. “We certainly didn't want to give people the feeling that they're being watched throughout the hotel,” Miller said. “We really like how the low profile of the cameras and the multi-sensor capabilities enabled us to use just one camera opposed to four separate ones.” Shortly after the installation was completed, Jetton conducted a test to see just how unobtrusive the surveillance system was. Proactive and preventative approach to security The Arecont Vision cameras have allowed the Davenport Grand to take a more proactive and preventative approach to security "I took two visitors with me to do a walk-through of the hotel when the installation was first completed and I challenged them to find the cameras. On many different occasions they didn’t even notice that they were in the camera views,” he said. “People are there to relax and enjoy their time away; they don’t want to feel like they are being watched by cameras.” The Arecont Vision cameras have allowed the Davenport Grand to take a more proactive and preventative approach to security, something that would have been missing from an analogue surveillance system. “We can see activity and hopefully stop and report behaviour to prevent things from happening,” Miller said. In terms of return on investment, the ability to avoid claims for which the hotel is not responsible has been a major benefit of the new system in the Davenport Grand. This has been particularly the case with the vehicle valet service. “With the valet service, customers will come in and claim that marks on their vehicle weren’t there when they arrived, and quite honestly, they may believe that’s true. With the Arecont Vision cameras, we’re able to look at the video and say with confidence whether the mark was there when he or she arrived at the hotel,” Miller said. Preventing theft The cameras have also helped with a number of instances of items disappearing from the exterior of the hotel. In one example, the Davenport Grand was able to provide the local police department with video which led to the items being returned and the thieves apprehended. In addition to the Davenport Grand’s potential cost reduction from a lower camera count, savings were realised in other areas as a result of the new surveillance system which is monitored on the premises. “What’s really nice is we can actually view the cameras from several different locations in real-time or in playback,” Miller said. “These cameras help reduce our on-floor manpower and increase our effectiveness because there can be one person on the floor and another person who is watching the cameras, who can cover 10 times more area than one person can on foot.”
Set in 58 acres of parkland at the end of a magnificent sea loch, the Torridon Hotel and Inn boasts one of the most spectacular and idyllic locations in the country. As the only hotel in Scotland to win the coveted Automobile Association “Hotel of the Year” twice, the Torridon has attracted a number of high profile guests and the location for several films and a TV series. Customer service and privacy Although originally built as a shooting lodge for the first Earl of Lovelace in 1887, the modern hotel has moved with the times and in keeping with the idyllic setting boasting green credentials including a biomass district heating scheme. With 18 guest rooms, multiple public recreational areas and a famous whisky bar; the hotel blends the dual requirements of customer services along with privacy to ensure that guests are both catered for without feeling intruded upon in what is for many a tranquil country retreat. When the hotel underwent a major refurbishment in 2015-16, senior management opted for what was at the time a well-regarded analogue CCTV system. “In comparison to modern video quality, the system looks pretty poor,” explains Dan Rose-Bristow, Managing Director of the Torridon. “The camera system we opted for included a separate video management and storage system which also incurred an additional licence fee. Over the years, that particular system has failed several times and in addition, when we wanted to add more cameras, there were more software charges. With hindsight, this was an issue we didn’t want to repeat again.” Discrete yet secure The system needed to be as least intrusive as possible as to not cause guests any discomfort, yet still provide the level of security we required" With an all-inclusive and high-resolution system a main focus, Rose-Bristow also had other criteria around both the installation and physical appearance of the cameras. “Parts of the building are nearly 150 years’ old, which means we needed to be very careful in terms of where we installed cameras and running any additional cabling,” he explains, “The system needed to be as least intrusive as possible as to not cause guests any discomfort yet still provide the level of security we required. “We looked at a number of options and had several CCTV installers come onsite, carry out surveys and make proposals,” he explains, “What impressed us about the MOBOTIX solution offered by Ness Tec was the quality of the images, the ability to use fewer hemispheric cameras to discreetly cover larger areas, and the fact that all the software we needed came without any additional licensing costs." With criteria set, Rose-Bristow contacted a number of locally recommended security installers including Ness Tec, a certified and highly regarded MOBOTIX partner that had experience of working in similar environments. Ness Tec also had expertise in carrying out the installation of new structured cabling that would replace the older coaxial cabling and separate power connectors. Ness Tec conducted a full site survey and identified that complete site coverage, including thermal imaging cameras in the car park area and key entry points to the site could be achieved with just 20 MOBOTIX cameras. The whole project from site survey through installation, to final sign-off including all structured cabling work took just 2 weeks. Ultra-reliability Complete site coverage, including thermal imaging cameras in the car park area could be achieved with just 20 MOBOTIX cameras “The project went pretty smoothly and the new image quality is extremely good, while the cameras themselves are discreet and incredibly reliable,” explains Rose-Bristow. By using innovative MOBOTIX hemispheric technologies, large internal rooms could be covered by just a single camera instance and installation simplified with Power-over-Ethernet (POE), which is made even more reliable via a single uninterrupted power supply via the POE connection. The focus on reliability went further still as each camera is able to independently record footage onto its internal Flash memory card in the event of a major site issue. The facilities team at the Hotel use the MOBOTIX MxManagementCenter software to manage the cameras from multiple locations. This software has an unlimited number of camera connections and requires no additional fee. All recordings are stored securely on a Synology NAS server and are accessible via MxManagementCenter through secure connections to any authorised playback devices such as standard PC or laptop. “The new system has met our expectations and the MOBOTIX software is powerful enough for what we need yet still easy to use,” adds Rose-Bristow. “The whole system has proven incredibly reliable and overall the professionalism shown by Ness Tec has delivered us a modern video security system capability that helps to protect our guests, staff and property.”
One of Fortaleza's largest hotels, which hosts thousands of people each year and holds hundreds of events, has reinvented itself and converted analogue technology to IP surveillance. Upon project completion, it is expected that the Gran Marquise will have 250 VIVOTEK network cameras installed, integrated and linked with all other hotel devices under Genetec’s cloud-based video-surveillance-as-a-service (VSaaS) solution, Stratocast™. About the Gran Marquise Hotel The Gran Marquise is a five-star hotel of 18 thousand square metres located on the seafront of Fortaleza, Ceará. With a 23-year history, the hotel has a large infrastructure of 230 apartments ranging in size from 29 to 131 square metres, two presidential suites and 21 floors in total, of which 14 are dedicated to guest rooms and 7 are retained for events, recreation and administration. It is one of the most in-demand destinations among national and international authorities and artists and athletes, such as Bill Clinton, former president of the United States, Vladimir Putin, current president of Russia, singer Paul McCartney, and rapper Snoop Dogg, as well as the fighters of the Ultimate Fighting Championship. In addition, the Gran Marquise was the first hotel in Brazil to achieve the ISO 22000, a certificate that ensures adherence to extremely high standards of food quality and safety. Enabling the unification of the management The Gran Marquise realised that its security system needed to be renewed. The hotel had 500 analogue cameras and 22 digital video recorders installed – an extensive system, but one which only provided low-quality images and demanded heavy workload when it was necessary to locate and retrieve footage of a recorded event. "We looked at the hotel and realised that we had good internet, excellent rooms, perfect service, but if a customer asked for footage from security cameras, the only thing we could offer were noisy images," said Jussieudo Gomes, Security and Information Technology Division chief of the Hotel Grand Marquise Fortaleza. To solve this dilemma and improve the management and security of the hotel, a plan was formulated to develop a pilot project with VIVOTEK – a global provider of network cameras, PoE switches, and network video recorders, and Genetec™, a global provider of IP surveillance software, access control and licence plate recognition solutions.
Round table discussion
Driven by technology developments such as voice recognition, smart devices and the Internet of Things, our homes are getting “smarter” all the time. Increasingly, we expect our residential environments to be responsive to our voice commands, whether we are adjusting a thermostat, turning on a light, or lowering the window shade. Smarter home integration yields new opportunities and challenges for home security, too, which contributes an element of safety and protection to the convenience aspects of smart homes. We asked this week’s Expert Panel Roundtable: How are new smart home systems impacting security?
Passwords are one of the most familiar elements of information systems, but also one that can be overlooked or underutilised. New alternatives are emerging, and the role of passwords is evolving in the age of the Internet of Things. We asked this week’s Expert Panel Roundtable: How is the role of passwords changing in physical security systems?
One impact of Chinese companies entering the physical security market has been an erosion in product pricing, creating what has been called the "race to the bottom". However, political forces and cybersecurity concerns have presented new challenges for Chinese companies. Adding cybersecurity increases costs, and the addition of more functionality to edge devices is another trend that has impacted product pricing. We asked this week's Expert Panel Roundtable: Has price erosion ended (or slowed down) in the security market?