Hotels, leisure & entertainment security applications
One of Fortaleza's largest hotels, the Gran Marquise Hotel, which hosts thousands of people each year and holds hundreds of events, has reinvented itself and converted analog technology to IP surveillance. Upon project completion, it is expected that the Gran Marquise will have 250 VIVOTEK network cameras installed, integrated and linked with all other hotel devices under Genetec’s cloud-based video-surveillance-as-a-service (VSaaS) solution, Stratocast. About Gran Marquise The Gran Marq...
A comprehensive video surveillance solution consisting of 96 cameras from Dahua Technology UK is being installed at the striking Fort Dunlop commercial and retail site, overlooking the M6 motorway in Birmingham. Dahua-Champion Security’s video solution Built for Dunlop Rubber, Fort Dunlop became the tyre-maker’s flagship production facility and at one time was the world’s largest factory, employing 3,200 workers. After production stopped in the 1980s, the building lay derelic...
The Monterey Bay Aquarium has a rich history of innovation. Since its founding in 1984, the facility has become one of the world’s leading public aquariums and ocean conservation organisations. Monterey Bay Aquarium has produced significant insights into the life history of sharks, sea otters, and bluefin tuna. The aquarium also was the first to exhibit a living kelp forest, and in 2004 it was the first to successfully exhibit and return to the wild a young great white...
The Sinan Erdem Dome is the largest multi-purpose indoor venue in Turkey. Located in Istanbul, the dome has a seating capacity of up to 22,500, and hosts a number of events, including concerts, tennis matches, and basketball games. Strengthening stadium security Upon being chosen to host a number of games during the European Basketball Championships 2017, the chief European men’s international basketball competition held biannually, the Sinan Erdem Dome looked to strengthen their securit...
Avigilon Corporation, provider of security solutions, announced it was selected to enhance security at Vodafone Park stadium, in Istanbul, Turkey, of Beşiktaş JK. Enhancing spectator and player safety Vodafone Park opened in April 2016 and is the venue for national Süper Lig and UEFA Champions League games. It features over 43,000 stadium seats, 144 executive suites, and more than 4,000 sq. meters (43,055 sq. ft.) of restaurants, shops and parking. To enhance spectator and player sa...
"Many disasters have occurred in the world, but few have also provided so much delight for posterity." There probably are no better words to describe Pompeii than Goethe’s during one of his trips to Italy – the area of Pompeii encompasses 440,000 square meters that include the archaeological excavations of the ancient Roman city submerged by the eruption of Mount Vesuvius in 79 AD, frozen in time by the sudden rain of ash and lava rock that preserved it for centuries. In 1997 UNESCO...
I have been thinking a lot about the U.S. government’s ban on video surveillance technologies by Hikvision and Dahua. In general, I question the wisdom and logic of the ban and am frankly puzzled as to how it came to be. Allow me to elaborate. Chinese camera manufacturers Reality check: the government ban is based on concerns about the potential misuse of cameras, not actual misuse. Before the government ban, you occasionally heard about some government entities deciding not to use cameras manufactured by Chinese companies, although the reasons were mostly “in an abundance of caution.” Even so, I find the targeting of two Chinese companies – three if you count Hytera Communications, a mobile radio manufacturer – in a huge government military spending bill to be a little puzzling. I can’t quite picture how these specific companies got on Congress’s radar. The government ban is based on concerns about the potential misuse of cameras, not actual misuse What level of lobbying or backroom dealing was involved in getting the ban introduced (by a Missouri congresswoman) into the House version of the bill? And after the ban was left out of the Senate version, was there a new wave of discussions to ensure it was included in the joint House-Senate version (with some minor changes, and who negotiated those?). It all seems a little random. Concerns for the U.S. Furthermore, the U.S. ban solves neither of the two main concerns that are generally used as its justification: Concern: Cybersecurity. The U.S. ban “solves” the issue of cybersecurity only if both of the following statements are true. No security system that uses a Hikvision or Dahua camera or other component is cybersecure. Any system that does not use a Hikvision or Dahua camera or other component is cybersecure. What level of lobbying or backroom dealing was involved in getting the ban introduced into the House version of the bill? The ban ignores the breadth and complexity of cybersecurity and instead offers up two companies as scapegoats. Our industry has sought to address cybersecurity, and the one principle that has guided that effort is that cybersecurity is an issue that must be addressed by manufacturers, consultants, integrators and end users – in effect, everyone in the industry. Cybersecurity does not begin and end with the manufacturer and banning any manufacturers from the market does not ensure better cybersecurity. Concern: “Untrustworthy” Chinese companies. Hikvision and Dahua are only two Chinese companies. Any response to concerns about whether Chinese companies are trustworthy would need to cover many more companies that manufacture their products in China. Australian TV recently claimed that “all Chinese companies pose a risk. Because of Chinese laws, there is a requirement for companies to be engaged in espionage on behalf of the state.” Even if one embraces that extreme view, the logic fails when only two companies are targeted. One source told me that 60 to 65 percent of the global supply of commercial video cameras are manufactured in China, so it’s a much bigger issue than two companies.The Chinese government has much more effective ways of conducting espionage than exploiting security cameras And is U.S. security at risk unless or until it is cut off from more than half of the world’s supply of video cameras? Even Western camera companies manufacture some of their cameras and/or components in China. Why name only two (or three) companies, only one of which has ties to the Chinese government? If the goal of the U.S. ban was to address the possibility of cybersecurity and/or espionage by the Chinese government, shouldn’t there be other companies and product categories included? Clearly, video surveillance is not the only category that has the potential for abuse. The Chinese government has much more effective ways of conducting espionage than exploiting security cameras. Global response to U.S. ban And now that the U.S. ban has been passed, how is the ban being misused to justify a new level of alarm about Chinese companies? Australian television effortlessly made the leap from “software backdoors” to a concerted and organised effort by the Chinese government to use cameras to be the “number one country for espionage.” And it’s not just about government facilities: “Even on the street, [cameras] have the potential to inadvertently contribute toward Chinese espionage activity by providing real-time information about the situation on the ground,” says the Australian TV report. If all Chinese companies pose a risk, why is the U.S. government targeting specific companies rather than all Chinese companies? If all Chinese companies pose a risk, why is the U.S. government targeting specific companies rather than all Chinese companies, or at least those with electronics or computer products that could be used for espionage? What about the espionage potential of the 70% of mobile phones that are made in China? What about other consumer electronics such as PCs or smart TVs? How many government facilities that are eliminating Dahua and Hikvision cameras have employees who use iPhones or use other electronic equipment from China? Artificial intelligence & IP-over-coax Also, consider the impact of the ban on business. Hikvision and Dahua have had many successes in the video surveillance market, including in the U.S. market. They have added value to many integrators and end user customers. They have been on the forefront of important trends such as artificial intelligence and IP-over-coax. And, yes, they have made technologies available at lower prices.Cybersecurity issues have plagued several companies in the industry, not just Hikvision and Dahua Cybersecurity issues have plagued several companies in the industry, not just these two, and both Hikvision and Dahua have worked to fix past problems, and to raise awareness of cybersecurity concerns in general. Is a U.S. ban on two companies an appropriate response to a series of geo-political concerns that are much bigger than those two companies (and bigger than our entire market)? Should two companies take the brunt of the anti-Chinese backlash? Video surveillance cameras Is the video surveillance market as a whole better or worse for the presence of Hikvision and Dahua? Is it up to the U.S. government to make that call? In some ways, thoughts of Chinese espionage are a sign of these uncertain political times. Fear of video surveillance is perfectly congruent with long-standing anxieties about “Big Brother;” suspicion about China taking over our video cameras just rings true at a time when Russia is (supposedly) controlling our elections. But should two companies be targeted while broader concerns are shrugged off?
Governments and corporations face crisis events every day. An active shooter terrorises a campus. A cyber extortionist holds a city for ransom. A hurricane washes away a key manufacturing facility. Not all critical events rise to the level of these catastrophic emergencies, but a late or inadequate response to even a minor incident can put people, operations and reputations at risk. Effective response plan In 2015, for example, the City of Boston experienced several record-breaking snowstorms that forced the city to close the subway system for three days. The extreme decision cost the state $265 million per day and was largely attributed to a lack of preparation and an inadequate response plan by the transportation department. The reputation of the head of the transportation department was so damaged by the decision she was forced to resign. Being able to better predict how the storms would impact the subway system’s aging infrastructure – and having a more effective response plan in place – could have saved the state hundreds of millions of dollars (not to mention the transit chief’s job). A comprehensive critical event management strategy begins before the impact of an event is felt and continues after the immediate crisis has ended. This full lifecycle strategy can be broken into four distinct phases – Assess, Locate, Act and Analyse. Assessing threats for prevention Security teams might have complained about not having enough intelligence data to make accurate predictionsIdentifying a threat before it reaches critical mass and understanding how it might impact vital assets is the most difficult challenge facing security professionals. In the past, security teams might have complained about not having enough intelligence data to make accurate predictions. Today, the exact opposite might be true – there is too much data! With crime and incident data coming from law enforcement agencies, photos and videos coming from people on the front line, topics trending on social media and logistical information originating from internal systems it can be almost impossible to locate a real signal among all the noise and chatter. Being able to easily visualise all this intelligence data within the context of an organisation’s assets is vital to understand the relationship between threat data and the individuals or facilities in harm’s way. Social media monitoring Free tools like Google Maps or satellite imagery from organisations like AccuWeather, for example, can help understand how fast a storm is closing in on a manufacturing facility, or how close an active shooter is to a school. Their usefulness, however, is limited to a few event types and they provide only a very macro view of the crisis.Data from building access systems, wifi hotspots, corporate travel systems, among others, can be used to create a profile Critical event management (CEM) platforms, however, are designed specifically to manage critical events of all types and provide much greater visibility. Internal and external data sources (weather, local and national emergency management, social media monitoring software, security cameras, etc.) are integrated into these platforms and their data is visualised on a threat map. Security teams can quickly see if there are actual threats to the organisations or communities they are protecting and don’t lose time trying to make sense of intelligence reports. The more they can see on a ‘single pane of glass,’ the faster they can initiate the appropriate response. Locating a threat Once a threat has been deemed a critical event, the next step is to find the people who might be impacted – employees/residents in danger, first responders and key stakeholders (e.g., senior executives or elected officials who need status updates). Often, this requires someone on the security team to access an HR contact database and initiate a call tree to contact each person individually, in a specific hierarchical order. This can be a time-consuming and opaque process. There is no information on the proximity of that person to the critical event, or if a person has skills such as CPR that could aid in the response. Ensuring ahead of time that certifications, skill sets, or on-call availability is included with contact information can save valuable time in the middle of a crisis response. Going even further, data from building access systems, wifi hotspots, corporate travel systems, among others, can be used to create a profile of where a person just was and where he or she might be going in a CEM platform. This information can be visualised on the threat map and help determine who is actually in danger and who can respond the fastest. The emergency response then becomes targeted and more effective. Security teams can quickly see if there are actual threats to the organisations or communities they are protecting Acting and automating The third step is to act and automate processes. If there is a tornado closing in on a town, for example, residents should not have to wait for manual intervention before a siren is activated or a message sent out. Organisations can build and execute their standing operating procedures (SOPs) fully within a CEM platform. Sirens, alarms, digital signs and messages can all be automatically activated based on event type, severity and location. Using the tornado example, an integration with a weather forecasting service could trigger the command to issue a tornado warning for a specific community if it is in the path of the storm. Summon security guards Warning messages can be prepared in advance based on event type so there is no chance of issuing a misleading or unclear alert Warning messages can be prepared in advance based on event type so there is no chance of issuing a misleading or unclear alert. All communications with impacted individuals can be centralised within the platform and automated based on SOP protocols. This also includes inbound communications from first responders and impacted individuals. An employee confronted by an assailant in a parking garage could initiate an SOS alert from his or her mobile phone that would automatically summon security guards to the scene. Conference lines can also be instantly created to enable collaboration and speed response time. Additionally, escalation policies are automatically engaged if a protocol is broken. For example, during an IT outage, if the primary network engineer does not respond in two minutes, a designated backup is automatically summoned. Eliminating manual steps from SOPs reduces the chance for human error and increases the speed and effectiveness of critical event responses. Analysis of a threat Looking for ways to better prepare and respond to critical events will not only improve performance when similar events occur again It’s not uncommon for security and response teams to think that a critical event is over once the immediate crisis has ended. After all, they are often the ones pushing themselves to exhaustion and sometimes risking life and limb to protect their neighbours, colleagues, community reputations and company brands. They need and deserve a rest. In the aftermath of a critical event, however, it’s important to review the effectiveness of the response and look for ways to drive improvements. Which tasks took too long? What resources were missing? How many times did people respond quickly? With a CEM platform, team performance, operational response, benchmarking data and notification analysis are all captured within the system and are available in a configurable dashboard or in after-action reports for analysis. Continuously looking for ways to better prepare and respond to critical events will not only improve performance when similar events occur again, but it will also improve response effectiveness when unforeseen events strike. Coordinate emergency response Virtually every organisation has some form of response plan to triage a critical event and restore community order or business operations. While many of these plans are highly effective in providing a structure to command and coordinate emergency response, they are reactive in nature and don’t account for the full lifecycle of a critical event – Assess, Locate, Act and Analyse. Whether it’s a large-scale regional emergency or a daily operational issue such as an IT outage, a comprehensive critical event management strategy will minimise the impact by improving visibility, collaboration and response.
Using a smart phone as an access control credential is an idea whose time has come – or has it? The flexible uses of smart phones are transforming our lives in multiple ways, and the devices are replacing everything from our alarm clocks to our wallets to our televisions. However, the transformation from using a card to using a mobile credential for access control is far from a no-brainer for many organisations, which obstacles to a fast or easy transition. We asked this week’s Expert Panel Roundtable: When will mobile credentials dominate access control, and what are the obstacles to greater adoption?
In 1973, a brilliant economist named E.F. Schumacher wrote a seminal book titled ‘Small Is Beautiful:’ taking an opposing stance to the emergence of globalisation and “bigger is better” industrialism. He described the advantages of smaller companies and smaller scales of production, highlighting the benefits of building our economies around the needs of communities, not corporations. In almost every industry or market that exists in the world today, you're likely to find a difference in size between companies. Whether it’s a global retail chain versus a small family-owned store, a corporate restaurant chain versus a mom-and-pop diner or a small bed and breakfast versus a large hotel chain — each side of the coin presents unique characteristics and advantages in a number of areas. Disparity in physical security industry Customers are drawn to products and services from large enterprises as the big names typically imply stability This disparity very clearly exists in the physical security industry, and differences in the sizes of product manufacturers and service providers could have important implications for the quality and type of the products and services offered. All too often, customers are drawn to products and services from large enterprises, as the big names typically imply stability, extensive product offerings and global reach. And that's not to say that these considerations are unwarranted; one could argue that larger companies have more resources for product development and likely possess the combined expertise and experience to provide a wide range of products and services. But the value that a company’s products and services can bring isn’t necessarily directly related to or dependent on its size. In an age where the common wisdom is to scale up to be more efficient and profitable, it’s interesting to pause and think about some of the possible advantages of small- and medium-sized businesses (SMBs). Typically, “small” companies are defined as those with less than 100 employees and “medium” with less than 500. Providing social mobility Schumacher argued that smaller companies are important engines of economic growth. Indeed, according to the Organisation for Economic Cooperation and Development (OECD), a group of 36 member countries that promotes policies for economic and social well-being, SMBs account for 60 to 70 percent of jobs in most OECD countries. Importantly, SMBs provide resilience in that there are often large economic and social impacts when big companies fail. Smaller companies are better for regional economies in general, as earnings stay more local compared to big businesses, which in turn generates additional economic activity. SMBs are also better at providing social mobility for disadvantaged groups by giving them opportunities and enabling them to realise their potential. Smaller companies are often more innovative, bringing to the market novel technologies and solutions such as Cloud, analytics, AI, and IoT New companies introduce new technologies There's no denying the role of start-ups when it comes to innovation. In the security industry, many new technologies (e.g. Cloud, analytics, AI, IoT) are first brought to the market by newer companies. In general, smaller companies’ products and services often have to be as good or better than others to be competitive in the marketplace. They are therefore often more innovative, bringing to the market novel technologies and solutions. And these companies are also more willing to try out other new B2B solutions, while larger companies tend to be more risk-averse. Customer service Aside from the quality of products and services, arguably one of the most important components of a security company’s success is its ability to interact with and provide customers the support that they deserve. Smaller companies are able to excel and stand out to their customers in a number of ways: Customer service. Customers’ perceptions of a product’s quality are influenced by the quality of support, and smaller manufacturers often possess a strong, motivated customer service team that can be relatively more responsive to customers of all sizes, not just the large ones. A superior level of support generally translates into high marks on customer satisfaction, since customers’ issues with products can be resolved promptly. Flexibility. SMBs have a greater capacity to detect and satisfy small market niches. While large companies generally create products and services for large markets, smaller companies deal more directly with their customers, enabling them to meet their needs and offer customised products and services. And this translates to adaptability, as SMBs become responsive to new market trends. By having a pulse on the market, smaller companies have much more flexibility in their supply chain and can adjust much faster in response to changing demand. Decision-making. Smaller companies are much more agile in decision-making, while larger enterprises often suffer from complex, tedious and lengthy decision-making processes. Communication is easier throughout SMBs, as smaller teams enable new ideas to flow and can solve problems faster. Job satisfaction Employees working for SMBs connect more directly with the company's goals and objectives, which in turn increases motivation and job satisfaction Employees working for SMBs connect more directly with the company's goals and objectives, which in turn increases motivation and job satisfaction. SMBs are also generally more connected to local communities and participation in community activities leads to a greater sense of purpose. Additionally, SMBs have a much smaller impact on the environment, which is increasingly becoming an important consideration for today’s employees and customers. Though Schumacher's book takes a much deeper dive into the large global effects of scale on people and profitability, the general impact of a company’s size on its products and services is clear. It’s important for all players in the security industry to remember that the commitment and dedication to product quality can be found in businesses of all sizes. Ensuring safety of people, property and assets Large manufacturers may catch your eye, but small business shouldn’t be forgotten, as they can offer end users a robust set of attributes and benefits. While all security companies are aiming to achieve a common goal of providing safety for people, property and assets, smaller businesses can provide extensive value when it comes to driving the economy, innovating in the industry, providing quality employment and offering superior customer service.
Repercussions are rippling through the physical security industry since President Trump signed into law the ban on government uses of surveillance equipment by Chinese manufacturers Hikvision and Dahua. In addition to the direct and indirect consequences of the new law, there have also been other developments likely to impact the future of Chinese companies in the video surveillance market. The ban has raised awareness of Chinese companies’ role in video surveillance, and other developments are related to tariffs and possible sanctions, all playing out amid the backdrop of an escalating trade war. One Chinese manufacturer previously dismissed security concerns about its role in video surveillance as “Cold War rhetoric.” There has been an almost nostalgic tone recently to the escalating concerns about video cameras being used for spying. Hikvision and Dahua have both stated emphatically that they have not conducted any espionage-related activities. Even so, the U.S. government ban has emboldened the concerns. However, to be clear: No one has alleged that technologies from either of the companies have been used for espionage. Rather, the concerns are about the potential for misuse, not actual misuse. Also aggravating the situation are Chinese companies’ previous, actual problems with cybersecurity, which the companies say they have addressed. Here are some recent developments related to the U.S. government ban and Chinese manufacturers in general: Tariffs and trade concerns Additional rounds of U.S. tariffs have targeted an expanding array of Chinese goods, including data storage and processing components such as printed circuit boards, as well as video camera lenses. The escalating trade war has kept generalised concerns about China and its trade practices in the public eye and fomented a level of uncertainty in many markets, including physical security. Additional rounds of U.S. tariffs have targeted an expanding array of Chinese goods Involvement of surveillance in Chinese human rights violations Concerns have surfaced in a Congressional hearing recently about the Chinese government’s surveillance activities targeting the Uyghurs and other Muslim ethnic minorities in the Zinjiang Urghur Autonomous Region (XUAR). Specific attention is being directed at the region’s surveillance system including “thousands of surveillance cameras, including in mosques,” and Hikvision and Dahua were mentioned in the Congressional hearing as profiting from security spending in the area. Increased global media attention The ban has not been widely publicised in the U.S. mainstream media, but the topic has attracted global attention. For example, the Australian Broadcasting Corporation broadcast a 10-minute expose on the use of Chinese-made cameras in Australian government facilities, including “sensitive military facilities.” The report, which mentioned the U.S. ban, noted that “Both [Hikvision and Dahua] have had security flaws be exposed leading to fears that some of the flaws were placed there to help the Chinese government spy.” The report continues: “China is trying to set itself up as the number-one country for cyber-espionage, and this is part of that platform.” How broadly should one interpret the inclusion of "critical infrastructure" mentioned in the bill? Broader interpretation of the bill beyond the federal government The language in the bill leaves a level of ambiguity in terms of the scope of its application, and the security marketplace as a whole has been struggling to understand its full impact. Does the ban only restrict an integrator’s use of Chinese technology on a specific government job, or does it eliminate an integrator who installs the technology (even in non-government projects) from consideration for government jobs? How broadly should one interpret the inclusion of “critical infrastructure” mentioned in the bill, for example, non-governmental facilities? Will other governments and private entities assume they should ban Hikvision and Dahua in order to be compliant? For example, Suffolk, Virginia, has announced it will not to use Dahua or Hikvision cameras because the federal ban applies to “U.S. government-funded contracts and for critical infrastructure and national security usage.” The result of these developments is a kind of snowball effect, simultaneously drawing attention to the issues and adding new elements to an overall narrative. Taken together, these developments suggest the U.S. ban has set off a level of concern about Chinese companies that will have an industry-transforming impact in the months to come.
Newly modernised halls with lots of daylight will house hundreds of exhibitions and conference events at the upcoming Security Essen 2018 at Messe Essen, Germany. A new layout and hall numbering system will be unfamiliar to past attendees but promises to simplify the experience as it brings together attendees and exhibitors. European physical security market Security Essen is an international trade fair, but the emphasis is more on German, Austrian and Swiss companies. In all, Security Essen will feature 1,000 exhibitors from 40 nations. The trade fair has more of a continental European “flavour” compared to IFSEC, which focuses more on the U.K market. At the last Security Essen in 2016, organisers reported about 40,000 visitors including conference participants, VIP guests, members of various delegations and journalists. Security Essen 2018 has more of a continental European “flavour” compared to IFSEC, which focuses more on the U.K market “This year, we have sharpened the profile of Security Essen,” says Oliver P. Kuhrt, CEO of Messe Essen, a trade fair, congress and event organiser with its own exhibition grounds. “The trade fair has become considerably more digital, more modern and more interactive. Due to the optimised hall layout, we are offering our exhibitors and visitors the best possible experience with short paths and direct communication.” Newly modernised Messe Essen The newly modernised site of Security Essen will encompass eight halls, newly renumbered and with the subject areas reorganised, too. Visitors will find Services in Hall 1; Access, Mechanatronics, Mechanics and Systems in Halls 2 and 3 and the Galeria; Perimeter Protection in Hall 3; Video in Halls 5 and 7; and Fire, Intrusion and Systems in Halls 6 and 7. A helpful smart phone app, downloadable free from the Google Play Store (Android) or the Apple App Store (iOS), will be available two weeks before the event and include a show floor plan; the exhibitor list with booth numbers and contact information; and an overview of the supporting programme. A separate hall – Hall 8 – will house new Cyber Security and Economic Security categories. Cyber Security Conference At the new Cyber Security Conference, located prominently at the new East Entrance, experts will share their knowledge about the more pressing challenges and potential of cybersecurity. The programme opens and closes on 25 and 28 September with the main topic “Opportunities and Risks of Cyber Security”. On 26 September, discussions and lectures will centre on “Entry, Admission, Access: Identification Options”.A helpful smart phone app, downloadable free will be available two weeks before the event and include a show floor plan On 27 September, the topic will be smart homes and focus on “Connected Building, Security in the Buildings of the Future”. Speakers will include the president of Germany’s Federal Office for Information Security, who will address cybersecurity as a challenge for politics, business and society. The fair organises the conference in cooperation with the BHE Federal Association of Security Technology and the technical support of the Federal Office for Information Security. In Hall 8, a new Public Security Forum will enable visitors to experience digital security technologies for public spaces from the areas of sensors/IoT, cyber security and surveillance. The products and solutions will be installed in four different building scenarios (town hall, school, hospital and library) and it will be possible to test them extensively. The forum, including lectures and discussions, will target municipal decision makers and planners of public spaces. Comprehensive programme A Security Expert Forum in Hall 2 will present a continuous programme with more than 90 presentations during the period of the fair. Visitors will obtain information and solution ideas about all six subject areas covered at the fair, and the programme will begin with a keynote lecture each morning and finish with a live demonstration in the evening. On the first day of the fair (25 September), Security Essen’s Career Forum will introduce retrainees, students, trainees and graduates to companies from the security industry. Targeted and professional communication will be established between companies and job applicants to facilitate making contacts, developing networks, and filling actual vacancies. Thursday (27 September) will be observed as Fire Prevention Day, and a Drone Course will be provided each day in Hall 7. One day admission to Security Essen is €41; a four-day ticket is €105. Advance sale tickets are discounted.
World-class service, sublime surroundings, and luxury within reach are all things you will find at Davenport Hotels in downtown Spokane, Washington. The four-hotel collection runs the gamut from classic to contemporary, full-size to boutique, and historic to modern. Guests can enjoy luxurious spa, wedding, and business facilities, as well as some of the best dining in the city. Davenport history Opened in June 2015, the new 716 room Davenport Grand Hotel offers a unique alternative for travellers who seek a reprieve from the traditional, uninspiring hotel environment. The Davenport Grand provides a lifestyle hotel experience in a highly social atmosphere rich in cutting-edge design, energy, and comfort. The management team knew from the start that an analogue surveillance system would not be sufficient Crafted to appeal to both business and leisure travellers, the Davenport Grand combines the dynamic qualities of urban living with best-in-industry services and amenities in a unique setting. The new Davenport Grand embraces the glorious past of the Davenport Hotel with a bold, modern spirit and joins the historic Davenport Hotel, Davenport Tower, and Davenport Lusso family. Move from analogue to IP Davenport Hotels had relied on an analogue video surveillance system for the existing hotel facilities and structures. For the new Davenport Grand Hotel, hotel management wanted to ensure the safety and security of its guests, employees, and visitors while helping to prevent theft and other loss. It was also important to be able to capture images of the vehicles that come and go from the public garage used by hotel guests. This would enable the hotel to better deal with potential vehicle damage claims, which is a common issue in the hospitality industry. Each of the Davenport Grand’s planned camera applications would require highly detailed video, and the management team knew from the start that an analogue surveillance system would not be sufficient. “We have other hotels that have analogue cameras installed, so getting a more current system with clarity was a priority. We decided we're not going to invest in an older system,” said Kevin Miller, Corporate Director of Security for the Davenport Collection of Properties. Instead, an IP megapixel surveillance camera solution would be required. Leveraging megapixel technology Hotel management had a system design in mind, which Kevin Jetton, A-TEC’s President, was able to refine based on what he saw after touring the facilityWorking with Spokane-based security firm A-TEC, the hotel narrowed its potential choices down to three camera vendors, each of which submitted a bid for the video surveillance system project. After evaluating all of the products included in the bids, the hotel chose IP megapixel cameras from Arecont Vision, primarily based on image quality. Exacq was chosen as the video management software. “If we’re going to build a new surveillance system, we need to make sure that if we have an incident, we can actually see who was involved,” said Miller. “We wanted an innately high-quality, flexible solution, and we got it with Arecont Vision.” A-TEC software solution Hotel management had a system design in mind, which Kevin Jetton, A-TEC’s President, was able to refine based on what he saw after touring the facility. According to Jetton, the changes were largely based on the ability to cut the hotel’s costs without sacrificing camera coverage. “We pride ourselves on determining what the areas of concern are, how we are going to address them, and what cameras will do the best job,” Jetton said. “We realised we could incorporate SurroundVideo Omni and other Arecont Vision megapixel cameras to lower the camera count and increase overall views.” Before moving forward with the modified design, A-TEC set up a software solution in conjunction with demo cameras provided by Arecont Vision. These were used for test shots to provide to hotel management the types of views they would be able to get with the cameras Jetton recommended. “Once we were able to get it all set up and show them what they were going to get with the reduced camera counts and increased camera views, they were definitely on board,” Jetton said. “I knew what solution needed to be proposed. My partnership with Arecont Vision is unprecedented, and I knew that presenting the Davenport with this solution was going to be a success because we were all working together.” Arecont Vision SurroundVideo Ombi user-configurable omni-directional multi-sensor megapixel cameras were used in the installation, such as in the Grand Bar. Arecont Vision camera families The overall installation included nearly 70 Arecont Vision cameras, all of which were deployed to suit the individual areas in which they were to be used. The installed cameras are from several Arecont Vision families. SurroundVideo® Omni user-configurable omni-directional multi-sensor megapixel cameras SurroundVideo® 180° panoramic multi-sensor megapixel cameras MicroDome® ultra-low profile megapixel dome cameras MegaBall® megapixel dome cameras A-TEC remained in close contact with Kevin Miller and hotel management to ensure that they knew the details of the project’s progress MegaDome® 2 megapixel dome cameras with remote focus/zoom Throughout the installation, A-TEC remained in close contact with Kevin Miller and hotel management to ensure that they knew the details of the project’s progress and to demonstrate the evolving system as cameras were deployed. Stuart Wells of A-TEC led the onsite installation and integration of the system, working with the Davenport team. “A-TEC did test shots for us before the hotel was even finished so we could see the exact depth, range, and view that we were going to get with each camera,” Miller said. Megapixel solution benefits Davenport Hotels had a number of safety and security goals for its new surveillance system in the Davenport Grand. Hotel management wanted to ensure that the cameras wouldn’t be the first thing guests noticed. With their high quality and their sleek, unobtrusive design, the Arecont Vision cameras have met those needs. “We certainly didn't want to give people the feeling that they're being watched throughout the hotel,” Miller said. “We really like how the low profile of the cameras and the multi-sensor capabilities enabled us to use just one camera opposed to four separate ones.” Shortly after the installation was completed, Jetton conducted a test to see just how unobtrusive the surveillance system was. Proactive and preventative approach to security The Arecont Vision cameras have allowed the Davenport Grand to take a more proactive and preventative approach to security "I took two visitors with me to do a walk-through of the hotel when the installation was first completed and I challenged them to find the cameras. On many different occasions they didn’t even notice that they were in the camera views,” he said. “People are there to relax and enjoy their time away; they don’t want to feel like they are being watched by cameras.” The Arecont Vision cameras have allowed the Davenport Grand to take a more proactive and preventative approach to security, something that would have been missing from an analogue surveillance system. “We can see activity and hopefully stop and report behaviour to prevent things from happening,” Miller said. In terms of return on investment, the ability to avoid claims for which the hotel is not responsible has been a major benefit of the new system in the Davenport Grand. This has been particularly the case with the vehicle valet service. “With the valet service, customers will come in and claim that marks on their vehicle weren’t there when they arrived, and quite honestly, they may believe that’s true. With the Arecont Vision cameras, we’re able to look at the video and say with confidence whether the mark was there when he or she arrived at the hotel,” Miller said. Preventing theft The cameras have also helped with a number of instances of items disappearing from the exterior of the hotel. In one example, the Davenport Grand was able to provide the local police department with video which led to the items being returned and the thieves apprehended. In addition to the Davenport Grand’s potential cost reduction from a lower camera count, savings were realised in other areas as a result of the new surveillance system which is monitored on the premises. “What’s really nice is we can actually view the cameras from several different locations in real-time or in playback,” Miller said. “These cameras help reduce our on-floor manpower and increase our effectiveness because there can be one person on the floor and another person who is watching the cameras, who can cover 10 times more area than one person can on foot.”
Set in 58 acres of parkland at the end of a magnificent sea loch, the Torridon Hotel and Inn boasts one of the most spectacular and idyllic locations in the country. As the only hotel in Scotland to win the coveted Automobile Association “Hotel of the Year” twice, the Torridon has attracted a number of high profile guests and the location for several films and a TV series. Customer service and privacy Although originally built as a shooting lodge for the first Earl of Lovelace in 1887, the modern hotel has moved with the times and in keeping with the idyllic setting boasting green credentials including a biomass district heating scheme. With 18 guest rooms, multiple public recreational areas and a famous whisky bar; the hotel blends the dual requirements of customer services along with privacy to ensure that guests are both catered for without feeling intruded upon in what is for many a tranquil country retreat. When the hotel underwent a major refurbishment in 2015-16, senior management opted for what was at the time a well-regarded analogue CCTV system. “In comparison to modern video quality, the system looks pretty poor,” explains Dan Rose-Bristow, Managing Director of the Torridon. “The camera system we opted for included a separate video management and storage system which also incurred an additional licence fee. Over the years, that particular system has failed several times and in addition, when we wanted to add more cameras, there were more software charges. With hindsight, this was an issue we didn’t want to repeat again.” Discrete yet secure The system needed to be as least intrusive as possible as to not cause guests any discomfort, yet still provide the level of security we required" With an all-inclusive and high-resolution system a main focus, Rose-Bristow also had other criteria around both the installation and physical appearance of the cameras. “Parts of the building are nearly 150 years’ old, which means we needed to be very careful in terms of where we installed cameras and running any additional cabling,” he explains, “The system needed to be as least intrusive as possible as to not cause guests any discomfort yet still provide the level of security we required. “We looked at a number of options and had several CCTV installers come onsite, carry out surveys and make proposals,” he explains, “What impressed us about the MOBOTIX solution offered by Ness Tec was the quality of the images, the ability to use fewer hemispheric cameras to discreetly cover larger areas, and the fact that all the software we needed came without any additional licensing costs." With criteria set, Rose-Bristow contacted a number of locally recommended security installers including Ness Tec, a certified and highly regarded MOBOTIX partner that had experience of working in similar environments. Ness Tec also had expertise in carrying out the installation of new structured cabling that would replace the older coaxial cabling and separate power connectors. Ness Tec conducted a full site survey and identified that complete site coverage, including thermal imaging cameras in the car park area and key entry points to the site could be achieved with just 20 MOBOTIX cameras. The whole project from site survey through installation, to final sign-off including all structured cabling work took just 2 weeks. Ultra-reliability Complete site coverage, including thermal imaging cameras in the car park area could be achieved with just 20 MOBOTIX cameras “The project went pretty smoothly and the new image quality is extremely good, while the cameras themselves are discreet and incredibly reliable,” explains Rose-Bristow. By using innovative MOBOTIX hemispheric technologies, large internal rooms could be covered by just a single camera instance and installation simplified with Power-over-Ethernet (POE), which is made even more reliable via a single uninterrupted power supply via the POE connection. The focus on reliability went further still as each camera is able to independently record footage onto its internal Flash memory card in the event of a major site issue. The facilities team at the Hotel use the MOBOTIX MxManagementCenter software to manage the cameras from multiple locations. This software has an unlimited number of camera connections and requires no additional fee. All recordings are stored securely on a Synology NAS server and are accessible via MxManagementCenter through secure connections to any authorised playback devices such as standard PC or laptop. “The new system has met our expectations and the MOBOTIX software is powerful enough for what we need yet still easy to use,” adds Rose-Bristow. “The whole system has proven incredibly reliable and overall the professionalism shown by Ness Tec has delivered us a modern video security system capability that helps to protect our guests, staff and property.”
One of Fortaleza's largest hotels, which hosts thousands of people each year and holds hundreds of events, has reinvented itself and converted analogue technology to IP surveillance. Upon project completion, it is expected that the Gran Marquise will have 250 VIVOTEK network cameras installed, integrated and linked with all other hotel devices under Genetec’s cloud-based video-surveillance-as-a-service (VSaaS) solution, Stratocast™. About the Gran Marquise Hotel The Gran Marquise is a five-star hotel of 18 thousand square metres located on the seafront of Fortaleza, Ceará. With a 23-year history, the hotel has a large infrastructure of 230 apartments ranging in size from 29 to 131 square metres, two presidential suites and 21 floors in total, of which 14 are dedicated to guest rooms and 7 are retained for events, recreation and administration. It is one of the most in-demand destinations among national and international authorities and artists and athletes, such as Bill Clinton, former president of the United States, Vladimir Putin, current president of Russia, singer Paul McCartney, and rapper Snoop Dogg, as well as the fighters of the Ultimate Fighting Championship. In addition, the Gran Marquise was the first hotel in Brazil to achieve the ISO 22000, a certificate that ensures adherence to extremely high standards of food quality and safety. Enabling the unification of the management The Gran Marquise realised that its security system needed to be renewed. The hotel had 500 analogue cameras and 22 digital video recorders installed – an extensive system, but one which only provided low-quality images and demanded heavy workload when it was necessary to locate and retrieve footage of a recorded event. "We looked at the hotel and realised that we had good internet, excellent rooms, perfect service, but if a customer asked for footage from security cameras, the only thing we could offer were noisy images," said Jussieudo Gomes, Security and Information Technology Division chief of the Hotel Grand Marquise Fortaleza. To solve this dilemma and improve the management and security of the hotel, a plan was formulated to develop a pilot project with VIVOTEK – a global provider of network cameras, PoE switches, and network video recorders, and Genetec™, a global provider of IP surveillance software, access control and licence plate recognition solutions.
Frame drop is one of the key problems in IP surveillance systems. The consequence of dropped frames is recording gaps, which translate into lost images that can consequently mean loss of valuable business intelligence or severe financial damages. Integration of Seagate Skyhawk To solve this problem, Rasilient Systems, a Silicon Valley-based manufacturer of purpose-built surveillance recording servers and storage systems partners with Seagate to include Skyhawk drives in all their systems. “We are an open platform focusing on mission-critical projects where loss of video is not an option,” explained Bing Wan, Director of Middle East Operations at Rasilient Systems. “We offer high availability, high scalability enterprise-level IP surveillance storage solutions. A typical project has hundreds to thousands of cameras and high storage requirements.” A major city in Northern California’s Bay Area region turned to Rasilient when potentially important security video recordings were turning up with random missing frames and video. Their first installation was in January 2016, right before the 50th Super Bowl and related public activities and events. Video surveillance systems played a key role in securing the safety of the Super Bowl. Inside and outside the stadium, video surveillance systems were used to assist in managing traffic and alerting authorities of any abnormal behaviours or movements that could be a potential threat to public safety. The stadium alone hosted 500-plus cameras recording 24×7. In that single day, it is estimated that Levi’s Stadium recorded over 22TB of video surveillance, retaining that video recording for a minimum of 90 days. Other projects Some of the company’s other projects include Abu Dhabi’s Central Market, which entailed 2200 cameras and 3.2 petabytes of storage, and the Imam Hussein Shrine in Iraq, which has 1230 cameras and four petabytes worth of storage for monitoring and recording the movement of 30 million visitors annually. "One of our goals is to reduce video loss and ultimately achieve no frame drop. This is importantto mission-critical projects" Rasilient sought to design a recording server combined with a storage system that could support up to 1000 cameras and over one petabyte of storage. “We wanted an NFD (no frame drop) system to be the basic building block of large projects. For example, we recently had a project in Qatar with over 2600 cameras and eight petabytes of storage that used several of these systems,” explained Wan. Rasilient’s solution was designed with video surveillance in mind. “Other storage companies are IT-based, and the storage technology employed by other vendors caters to random access, i.e., including read and write. Whereas our system is built for over 95% write and minimum read access,” remarked Wan. Reducing video loss Write performance is impacted when there are large amounts of reads, and ultimately this leads to video loss. “One of our goals is to reduce video loss and ultimately achieve no frame drop. This is important to mission-critical projects. Many companies can’t afford to have video loss because it can have grave consequences or very expensive consequences,” said Wan. "The biggest reason we choose Seagate was the reliability and support we were getting during the qualification process" One of the initial problems Rasilient faced was the lack of dedicated surveillance drives in the market. “When we first started years ago, only desktop drives were available and even with our patented technology, which allows drives to heal themselves, we still had issues with disk failure. When surveillance drives came out, we were very happy that the industry was listening to our needs and realised the importance of dedicated drives for 24×7 recording, something a desktop drive just was not designed to do,” Wan said. Rasilient chose the Seagate SkyHawk drive to be implemented in their systems. “The biggest reason we choose Seagate was the reliability and support we were getting during the qualification process,” explained Wan. “It allowed us to lower the total cost of ownership and achieve great performance in large-scale deployments. After switching to Seagate, we have lower disk failure rates, and we also achieved a remarkable NFD (no frame drop) during our solution partner certification with Milestone System’s Xprotect VMS,” Wan added. 1000 cameras with 0 Frame Drop Under the Milestone certification criteria, a frame drop rate of under 0.1% is acceptable. Rasilient’s achievement was even more remarkable: “We had 1000 2-MP simulated cameras streaming for 72 hours at 25 FPS at HD quality,” said Wan. “To make the test even harder and stress test the system even more, we included the recording bandwidth to 2.1GB/s. In the meantime, we simulated a disk failure by pulling out a drive from a live system, and, again, no frame was dropped. SkyHawk is definitely a contributing factor to this success,” he concluded.
If hotel management needs to implement efficient security measures without making guests uncomfortable, with Mirasys Video Management Software security management can set user rights and privacy masks to protect guests’ identities. Different user profiles in the system, for example, receptionists, hotel managers and security staff, and the possibility of using PCs or mobile devices results in fast, high-level services for customers. The user interface is easily customisable and makes the deployment, installation, licence handling and system management effortless without extensive training. Mirasys VCA Mirasys Video Content Analytics (VCA) can be used to analyse staffing levels, to ensure that the number of people does not exceed the venue capacity, or to study which areas attract the highest number of people. Mirasys VCA can be used in all supported cameras. VCA makes it possible to analyse each camera picture, and the target can be analysed in many different ways at the same time. Plan hotel operations more easily by using reports and statistics that show: How long customers are waiting at reception How many customers visit hotel shops and restaurants How many unused spaces are in the carpark per hour Which video management system events and user actions are created over a certain time period ANPR and VMS The limitless integration possibilities of the Mirasys VMS give users the freedom to build the best system to serve their specific needs With Mirasys ANPR+ (Automatic Number Plate Recognition) application, users can automate and enhance car park management services. Mirasys ANPR+ can be integrated with existing access control systems, making it easy to identify vehicles, manage access and monitor both staff and customer carparks. Door phone connectivity gives even more operative flexibility. Use Mirasys VMS advanced motion detection and alarm setting management to reduce operational costs and the number of false alarms. The Mirasys Reporting+ application provides an extensive overview of alarms and events from multiple sources in order to analyse how the system is operating and how it can be improved. With Mirasys, users can control thousands of cameras and other devices across multiple sites. The centrally managed Mirasys system allows the user to add or remove cameras and servers, set users’ rights, manage live and recorded video and export evidence with a few simple clicks. Centralised and remote surveillance allow a more productive use of security personnel and minimises maintenance work of the system on the spot. Mirasys systems allow centralised, de-centralised or mixed topology configurations. Maximise long-term investment Users can choose to add Mirasys plugins such as ANPR+ for car parking, or they can integrate third party security products such as fire alarms, access control and intruder detection systems into one dynamic interface to present a total visual picture. The information from video images can be linked to the information received from other sensors which also enables the use of IoT (Internet of Things). Mirasys is an industry-recognised Video Management System (VMS) provider. Many hotels have chosen Mirasys intelligent solutions to help manage and utilise information captured by digital video and CCTV cameras. The limitless integration possibilities of the Mirasys VMS give users the freedom to build the best system to serve their specific needs. As a fully open and manufacturer-independent solution, Mirasys is easy to integrate with cameras and other devices, systems from third party suppliers and other manufacturers.
Somerset Mall in South Africa’s Western Cape Province has become the first shopping mall to make the transition to IP CCTV surveillance. Working with local systems-integrator, SSC Infrasek, Somerset Mall has installed 130 Hikvision network cameras to protect the safety of visitors and stores alike throughout the complex, the third-largest shopping centre in the province. The scenic splendour of South Africa’s Western Cape Province has long attracted visitors. Millions of tourists flock to visit Table Mountain, the Cape of Good Hope, Robben Island – where the late Nelson Mandela was incarcerated – and enjoy the Cape Winelands and the beautiful coastline. But, as the fourth largest of South Africa’s nine provinces with a population of almost 6 million, visitors with business in mind are also plentiful in the capital, Cape Town. The town of Somerset West on the outskirts of Cape Town is ideally situated for commuters and visitors. Lying in the Helderberg basin with a view across the bay to Simon’s Town and Cape Point, and overlooked by the Hottentots-Holland mountain range, approximately 55,000 people call it home and welcome tourists to the beachfront and numerous golf courses. Both can also take advantage of Western Cape’s third largest shopping centre – Somerset Mall. Bigger challenges First opened in 1993, Somerset Mall is on the N2 Freeway that connects Cape Town to Port Elizabeth and Durban. It’s an ideal position to attract visitors and since its first opening the mall has seen numbers continue to climb. Two separate expansion phases have taken place and Somerset Mall now houses 204 stores extending over more than 1.3 km, all with single level access. Parking is also similarly extensive, with a total of 4,500 parking bays of which approximately 700 are undercover. Alongside the stores, the most recent expansion of Somerset Mall has also seen it expand to encompass an Adventure Arena. This is dominated by a spectacular double climbing wall with views of the Helderberg mountains, but the Adventure Arena also includes a 10-pin bowling alley, a games arcade and an 8-screen movie complex. As a result, the successful complex now attracts an average of 200,000 visitors per week. However, the CCTV security system had not kept pace with the growing numbers of visitors and shoppers and the Mall’s management realised that enhancing the level of security was vital. They turned to systems-integrator SSC Infrasek for a solution. New IP system The wide range of cameras and options available to us meant that we could select the right camera for the job without compromising the design objective" According to Mario Groenewald, technical manager at SSC Infrasek, “When we looked at the entirety of the security challenges facing the Mall, we quickly realised that simply supplementing the existing analogue system was not going to work. The expansion of the shopping precinct to 1.3 km of storefronts together with the new Arena and extensive car parks had stretched the old system almost to its limits. Increasing levels of surveillance in the pedestrian areas and in the extensive car parks was a priority and we were also conscious that the mall is very innovative and successful in attracting visitors to its unique blend of attractions. Therefore, further expansion of the site is quite likely and any proposed CCTV system would have to be capable of coping with this expansion. “Having been tasked with implementing a comprehensive CCTV system to maintain security throughout the whole complex, we decided that the only realistic solution was to replace the whole of the existing analogue system with a fully IP CCTV system, based upon 130 Hikvision network cameras supplied through their local distributor, Sensor Limited.” According to Mario, the choice of Hikvision technology was based on a number of factors. “The wide range of cameras and options available to us meant that we could select the right camera for the job without compromising the design objectives. We had also used Hikvision products in other projects and found them to be robust and reliable, delivering very high-quality images whilst remaining cost-effective. Finally, Hikvision has successfully delivered many similar projects around the world and offered us great support all the way from system design through to implementation.” Maximum protection inside For the inside of the mall, SSC Infrasek chose DS-2CD7153-E the network mini dome camera, which offers many features that make it ideal for the surveillance of an area like Somerset Mall where image quality and a robust build quality are key priorities. Inside the vandal proof IP66 rated housing, the camera is based around a large 1/3” progressive scan CMOS image sensor, offering 2 megapixel HD resolution (1600 x 1200 pixels), dual real-time video streams of up to 720p, and offers a choice of H.264, MPEG4 and MJPEG video compression. The DS-2CD7153-E model is fitted with a bright 4 mm F1.8 lens, although 2.8, 6 and 8 mm versions are also available, and offers a wide 68 degree viewing angle. The unit also offers three axis adjustments at installation and Hikvision’s ePTZ capability for increased viewing control and versatility. The result is a camera that delivers outstanding images while withstanding the rigours of a very public placement. Image quality was paramount, but protecting the camera from any environmental factors was considered closely A total of 100 DS-2CD7153-E models were installed throughout the interior of the mall.Versatility is also offered in placement of the camera courtesy of the PoE feature. Meanwhile, the inclusion of day/night automatic switching and multiple alarm triggers, including motion detection, tampering alarm, network disconnect, and IP address conflict, give installers and users maximum flexibility. SSC Infrasek opted to install 30 Hikvision DS-2DF1-518 PTZ network high speed dome cameras to protect the outside of the mall and the 3,800 outside parking spaces. Again, image quality was paramount but protecting the camera from any environmental factors was considered closely. At the heart of the DS-2DF1-518 is a powerful 36x F1.8 zoom lens that take just 5.4 seconds to go from wide open to fully zoomed. Augmented with 16x digital zoom, this bright 3.4 - 122.4 mm lens is backed up by with a 1/4’’ Sony Super HAD CCD image sensor inside a tough, weatherproof IP66 housing. This combination of 36x zoom, 3D intelligent positioning and the powerful built-in PTZ control means that operators can maintain surveillance over very large panoramas whilst retaining the ability to focus effortlessly on any area of interest. The camera also integrates an IR cut filter, for seamless day and night operation down to a minimum 0.2 lux in colour and a very low 0.02 lux in black & white. Building success into the future “The successful implementation of South Africa’s first IP surveillance solution in a shopping centre environment is an impressive demonstration of SSC Infrasek’s design and implementation expertise that is set to bring in more IP projects in the coming months,” according to Mario Groenewald. “It is also an expression of Hikvision’s commitment to producing the most technologically advanced cameras and making them available to every market in the world,” he concludes.