Viakoo, a provider of solutions for managing and securing distributed IoT devices, has been awarded a patent for their innovative method of remotely updating and managing a multitude of IP connected devices regardless of whether they reside on isolated networks, local networks, or wide area networks. Unmanaged and IoT devices increase the risk of cyber vulnerabilities and other operational challenges when they are using outdated firmware or lack certificate management. Cyber-physical system se...
IP audio and control pioneer Barix this month celebrates its 20th anniversary. Over two decades, the Swiss company has grown from a control and automation upstart into a globally recognised Audio over IP innovator primarily serving the professional AV, broadcast and security industries, while supporting a variety of vertical markets within each. Barix has shipped nearly one million devices to serve control, streaming and transport applications for end-users, OEM vendors, service providers and sy...
A hotel environment is fast-paced and ever-changing, with staff and guests coming and going 24 hours a day. Despite this, it is a business owner’s job to ensure that the building - and everyone in it - is safe and secure. CLIQ® technology from security provider Mul-T-Lock offers a smart security solution for all types of hotels, resorts, holiday parks, B&Bs and short-break properties. eCLIQ for hotel chains and resorts Mul-T-Lock’s eCLIQ access control system utilises CLIQ...
ASIS International, an association for security management professionals, announced the agenda for its free Security Cares program, which will be held during its 63rd ASIS International Annual Seminar and Exhibits (ASIS 2017), Sept. 25-28 in Dallas, TX. This security education programme for small/medium-sized businesses/institutions—including houses of worship, hospitals/clinics, schools, retailers and restaurants, as well as community leaders, law enforcement, and first responders—...
Building on a productive Day 1 of G2E Asia 2017, Day 2 will include: Education on integrated resort product development Asia lottery updates Professional networking Spurred by a government directive to create integrated resorts and the awareness that offering hospitality and entertainment will drive revenue beyond the casino floor, Day 2 of the conference will highlight developments that answer the call to drive tourism and boost revenue. Starting with a new Executive Roundtable on &lsqu...
Global Gaming Expo (G2E) Asia 2017 is on track to set all-time high marks on a variety of metrics. Current projections include: Over 12,000 visitors, including 1,000 top international buyers from 90 countries and regions Over 400 pre-arranged online and offline business meetings Nearly one-third of the 180 exhibitors participating for the first time Out of anticipated 70+ companies that will demonstrate innovative online gaming solutions, 45% are new to the event Robust gaming and integ...
The entrance control function of the Dahua smart car park solution saves labour costs, while also delivering easier and safer entry experience In the last two decades, global economic growth has led to a tremendous increase in the number of vehicles in almost every corner of the world. Reports show that in cities, most high-rise apartment buildings have had difficulties managing their parking spaces. ID card issuing, billing, entrance control and payment made the entrance procedure inefficient, while traditional smart card management systems limit access to those who hold an allocated smart card. The drawback to this is that cards can be stolen and the processing of lost cards is time-consuming. Dahua smart car park solution With abundant experience in video surveillance, Dahua launches this new comprehensive and intelligent car park solution. The Dahua smart car park solution is based upon video surveillance and video analysis technologies and is integrated with background smart analysis system DH-DSS4004-EMS. The entrance control function of the Dahua smart car park solution saves labour costs, while also delivering easier and safer entry experience. Entrance control function features The Dahua smart car park entrance control function is designed with 4 essential aspects: Digital entrance control via ANPR camera Efficiency is largely enhanced using ANPR technology. Authorised vehicles will be identified by an ANPR camera, which reads car licence plates and controls the gate. Visitors can press the VTT201 video intercom button to talk to an operator. Real-time entrance surveillance through License Plate Recognition Authorised vehicles willbe identified by an ANPR camera, which reads licence plates and controls the gate ANPR cameras (ITC237-PU1A-IRHL) have a recognition rate higher than 95%, and cover all licence plates from European countries. No loop in the system also simplifies the installation. Search function via 4K NVR camera The Dahua NVR5208-8P-4KS2 supports 4K ultra HD resolution (3840 x 2160) recording, live viewing and playback. Using the refine search function, information including vehicle picture, licence plate number, entry & exit history log and recorded video will be displayed in the window. The NVR also supports the export of licence plate data strings with the exact date, time and channel etc. to USB memory. Smart management via DH-DSS4004-EMS system Based upon windows management software, background smart analysis system DH-DSS4004-EMS is specially designed for management centres. It is cross-functional, easy to use and cost effective. The management centre can respond to an emergency call from the VTT201 and support search of video and image by date/time/licence plate number from storage. Future potential Using advanced technology (ITC237 ANPR cameras?NVR5208-8P-4KS2 4K NVR, DH-DSS4004-EMS smart analysis system etc.), the entrance control function of Dahua’s smart car park solution delivers high efficiency and safe entry for residential compounds. In addition, this solution has the potential to expand alongside compound infrastructure growth and is flexible to upgrade with any future changes in technology.
The new website provides a reliable, concise, and clear understanding of SALTO Systems solutions Created exclusively for the hospitality industry’s access control needs and requirements, the new website aims to cover the broad spectrum of access control within the hospitality sector.It provides hoteliers worldwide with a reliable, concise, and clear understanding of the solutions SALTO Systems provides for the sector.Reliable and economical solutions“SALTO Hospitality will serve as a focal point for in depth analysis of the products and services on offer to satisfy the wide-ranging and fast changing requisites posed by the industry, moreover the website will provide a useful platform for clients to gain a critical understanding of SALTO’s Hospitality solutions to solve the broad issues faced by hotels, from security and safety through to optimising guest experience with efficient, cost effective, and trustworthy solutions,” says Rob Zijl, VP Hospitality Access Solutions. The Solutions segment aims to clarify the suitability of the solutions for specific hotel types, large and small, luxurious to affordable Conceptually, SALTO Hospitality is a user-friendly website. Divided into generic sections with the Intelligent Locking System section looking at SALTO’s core technology and exploring the access control DNA, the Electronic Hotel Locks section is dedicated to explaining specific advantages the products provide from a managerial perspective. The Solutions segment aims to clarify the suitability of the solutions for specific hotel types, large and small, luxurious to affordable. The website also features contact forms and information of where SALTO products and services will be showcased at trade shows around the world.Innovative customisation capability“The intuitive design approach to the site is meant to give users a realistic view of how our solutions work; it is also worth mentioning the website’s innovative customisation capability allowing potential clients to see how our products would look, letting customers experiment with different finishes and models,” comments Borja Ganzarain, Marketing, SALTO Systems.SALTO Systems actively encourages you to visit the new website and hopes you enjoy finding out more about how it can add value to your hospitality businesses operations.
Matrix Video Surveillance is a smart solution, crafted specifically for the hospitality industry Hospitality is a very distinct industry with unique security requirements that cannot be fulfilled by general video surveillance. In the view of rising terror and crimes, safety and security of guests is of utmost importance. What the hospitality industry requires is not just a generic video surveillance that will be used to investigate the event after it has occurred, but a smart solution with preventive security that issues real-time alerts, thus enabling you to take timely action and prevent damage. Matrix Video Surveillance solution for hospitality guarantees fool-proof security, giving customers peace of mind. In addition, it enhances customer service to provide a memorable experience to guests. This leads to customer delight thereby improving customer retention as well as customer referrals, which directly increases the business revenue. Real-time security Matrix Video Surveillance is a smart solution, crafted specifically for the hospitality industry. It’s intelligent video analytics like Perimeter Security, Missing Object Detection, Face Detection, etc. ensure real-time preventive security of guests and assets. The system also issues instant notifications to alert the right person at the right time about any suspicious event.Enhanced customer service "The system also issues instant notifications to alert the right person at the right time about any suspicious event" Matrix Video Surveillance is not just limited to security. Intelligent features like Crowd Management and Parking Management Solution boost productivity. Random checks can be done with Daily Highlights to ensure proper cleanliness of the premises, chefs are wearing their caps while cooking, timely service to customer during check in, check out, restaurants, etc. These features directly enhance customer retention by enabling you to provide best services at all times, leading to customer delight. Ease of use with integrated solutions Matrix Video Surveillance systems can be integrated to all third-party solutions of your premises like fire alarm, access control, etc. to facilitate synchronous working of different systems. Thus, this provides a complete security solution for hotels.
New security features protect the system from cyber breaches via the network Morse Watchmans introduces enhancements to its KeyWatcher Touch that are designed to make the key management system even more flexible and useful in fulfilling the safety and security needs of resorts and casinos. New features being presented at Security Essen 2016 include security and notification upgrades and ease of use improvements, all driven by real-world customer feedback.“Now KeyWatcher Touch brings more convenience and network security to add to the ways users benefit from their investment in key management,” said Fernando Pires, VP Sales and Marketing, Morse Watchmans. “By listening to our customers and anticipating their needs, we can continue to deliver outstanding key management system quality.”Cyber breach protectionNew security features protect the system from cyber breaches via the network. With the firewall enabled, all incoming traffic is ignored unless it is on the specific ports the system requires for network and server communication. The data between the KeyWatcher Touch and the KeyWatcher Touch Server can now be encrypted with AES256 technology with a pre-shared key that is definable on a site by site basis.The KeyWatcher Touch Key Management System is also now integrated with AMAG Technology’s Symmetry V8.0.2 Access Control System.Additional upgrades “Now KeyWatcher Touch brings more convenience and network security to add to the ways users benefit from their investment in key management” For further operational convenience, a number of additional upgrades have been implemented. Now KeyWatcher Touch Server service can run under a domain user account. Windows authentication is now supported for SQL, while server logins eliminate the need for the IT department to add SQL users to the SQL Server for the purpose of authentication. The KeyPro III software import utility has been revamped to make it easier to use; for example, imports can now be performed as needed rather than having to complete them all up front.Day-to-day user conveniences have also been upgraded including the ability to replace keys from TrueTouch key tracking software using the SmartKey reader. A new notification that allows for users to be notified when an overdue key has been returned is also included, as well as notifications for dual and triple user removals/returns. All reports in TrueTouch now support being saved/viewed as a PDF, or saved as a CSV file.With these updates, KeyWatcher Touch makes key control for the enterprise safer, easier, and more convenient.
Pelco leadership will also present during SIA Education@ISC seminar at the event in Las Vegas Pelco by Schneider Electric, a world leader in the design, development and manufacture of IP-based video security systems, announced recently it will highlight the advanced capabilities of its Optera™ Series Panoramic IP camera line, as well as its award-winning VideoXpert VMS, at the ISC West Conference and Expo, April 6-8, 2016, at the Sands Expo Center in Las Vegas. Optera panoramic IP camera line The Optera Panoramic IP camera line, which features 180-, 270- and 360-degree panoramic cameras, optimises live and recorded images from each of the four sensors and then seamlessly stitches and blends images at the boundaries to present users with a continuous panorama. No more worries about poor alignment between sensors, having to manually sequence images or gaps in information. The camera utilises anti-bloom technology and proprietary image processing, while SureVision 2.0 camera technology enhancements produce high-quality images in extreme low light without ever leaving wide dynamic range (WDR) mode. Additionally, users pan, tilt and zoom within areas of interest within the camera’s recorded and live views. Optera is well suited for applications in critical infrastructure, education, resorts and gaming, healthcare and retail. VideoXpert video management system VideoXpert VMS takes intuitive design and easy-to-navigate functionality and effortlessly displays critical intelligence and information together, allowing security professionals to make quick, effective decisions and sharpen tactical protocol in an emergency. VideoXpert integrates with a number of systems, including video analytics and surveillance, license plate recognition, point of sale, event/alarm management and more. VideoExpert has proven valuable in a wide range of environments including enterprise-class installations, safe city applications, education, critical infrastructure and more – from hundreds to thousands of sites or smaller deployments. The Optera challenge Pelco (#10037) gives ISC West attendees the opportunity to “eliminate the gap” and win a GoPro each day of the conference by taking the Optera Challenge. Attendees will be entered to win the prize upon completion of a series of challenges using Pelco’s video technology. SIA Education@ISC West Pelco’s technology will take centre stage during the SIA Education@ISC West Vendor Solutions workshop, titled, “Expanding View: Emerging Trends in panoramic cameras and surveillance Management,” from 3 p.m. to 5 p.m. PST Thursday, April 7, in Sands 101 on Level 1 of the Sands Expo Center. Speakers will include Jason Spielfogel, Director of Product Management, Systems, Analogue and Accessories, and Kevin Saldanha, Senior Product Manager, Video Line of Business, Ecobuildings Business. Panelists will discuss how panoramic cameras address the growing demand for video data capture, how such cameras solve specific end user challenges and present where this technology is headed in the future. The discussion is free of charge to all ISC West badge holders. Saldanha also will join other surveillance manufacturers during the session, “The Latest in Open Space Video Surveillance: Multi-sensor Camera Technology,” from 1:45 to 2:45 p.m. PST on Thursday, April 7, in Room 309. The discussion will include a comparison of various breeds of multi-sensor cameras and how they are positioned in the market relative to single sensor panoramic, traditional fixed IP and PTZ cameras.
The intrusion products’ marketing to residential sector has caused the U.S. market to reach heights of $500 million per year The U.S. market for intruder alarm equipment, which makes up 40 percent of the global market, reached $1.1 billion dollars last year. Numerous attempts have been made all over the world to replicate this success, ranging from home management to do-it-yourself (DIY) “bells and whistles” systems. This article will provide an overview of the current state of the American market whilst also highlighting a few of the bright spots for growth. The intruder alarm equipment industry has traditionally been driven by the following two forces: Local legislation or by insurance provider requirement that business owners install intrusion systems. Residential consumers who purchased an intrusion system from a local dealer. The first is fairly common, regardless of geographical location. Insurance companies have calculated that intrusion systems decrease the number of burglaries, which would cost the insurance company money. As a result they are happy to offer incentives to customers, including discounts on their premiums. However the second factor is unique to North America – with the exception of Australia. In fact according to the latest IHS Intruder Alarms Report, aggressive marketing of intrusion products to the residential sector has caused the U.S. residential market to reach heights of $500 million per year - comparable to the value of the entire residential market in Europe – a level that is almost unimaginable in other countries. A standard, fully wired system with a few basic sensors satisfies legislator and insurance provider demands for the commercial sector, while a smaller system is affordable enough to sell to individual homeowners. The foundation of the industry, in terms of equipment sales, has always been one hybrid control panel per installation, one wired keypad installed at the entrance of the building and a few motion sensors scattered around the premises. Recent developments Recent developments might threaten the industry’s tranquil low-single-digit growth, however. An influx of new companies has flooded the residential market with new product offerings that emphasise the importance of additional end-user functionality and usability. For example, consumers can now use their smartphones to log into the camera installed at the front door to check to see if their kids got home from school on time or arm and disarm their alarm systems using a touch-screen interface on the wall. These advances are a far cry from the traditional beige box that users hid in their basement whilst trying to forget that they lived in an area that deemed dangerous enough to pay $40 a month to protect users from. New home security offerings Comcast, Time-Warner, AT&T and other large multi-system operators (MSOs) have also entered the market, selling their own home security offerings to their expansive customer bases, while launching huge advertising campaigns to raise consumer awareness and drive up the overall residential penetration rate. It is not just the residential market that is opting for the increased functionality, however. Earlier this year ADT announced that 49 percent of new small-business and commercial customers were opting for the company’s Pulse system that offers both remote interactive services and video surveillance capabilities. The sale of products manufactured for these services, including self-contained wireless panels, wireless PIR detectors and magnetic contacts, are forecast to grow at a rate of 7 percent to 9 percent per year, over the next five years. That growth is in stark contrast to their wired counterparts languishing at rates of 2 percent to 4 percent. The next big thing Looking further ahead, the rise of building automation will continue to be a recurrent theme in the residential sector. If users head down to a security tradeshow any time soon, they will find a wide variety of manufacturers touting their new garage-door opener as “the next big thing,” but this is just the tip of the iceberg. One of the main problems that salesmen currently face when attempting to get the commercial sector to buy their products is that there is no tangible return on investment (ROI) – the value of not being burgled cannot be quantified, because there are too many unknowns. It is therefore very common for businesses to purchase the minimum equipment required to meet legislative and insurance requirements and call it a day; however, if a manufacturer could successfully integrate their intrusion system with a building management system – and offer ROI in the form of energy savings or workflow management efficiencies at a competitive price – they could very well go on to become “the next big thing.” Unfortunately the current options available to business owners are also too polarised. On one side users have something like the ADT Pulse business package, offering a few additional video cameras and maybe a thermostat to integrate into their intrusion systems. At prices starting at $99, it is extremely affordable, but it falls short of being able to provide companies with any significant ROI. At the other end of the scale, users have something like the Havel building automation system, which provides complete control over every aspect of a property - from intrusion to HVAC to lighting control systems - but this system is expensive, which means only very large facilities can realise the savings necessary to justify the cost. Currently there is a complete lack of mid-range products that are affordable and functional enough for mass-market appeal and adoption. This is a gaping hole in the market that will surely be filled sometime in the near future – but the company that will be first to market such a solution remains a mystery.
Marriott International Inc. is a hospitality company and the Gaylord Opryland Resort and Convention Centre is a Marriott property in the world. Located in Nashville, Tennessee, Gaylord Opryland offers visitors the chance to experience Music City under a single roof. The resort has a hotel with over 3000 suites and rooms and a smaller adjacent hotel with more than 300. Risk assessment Ryman Hospitality, the organisation that owns Gaylord Brand Hotels, decided to embark on a risk assessment of their properties in 2017. The third-party assessors discovered that CCTV systems were lacking in all of the hotels, including at the Gaylord Opryland Resort. According to Greg Pezzo, Gaylord Opryland Resort and Attractions’ Safety and Security Director, “The system consisted of old operating systems and cameras that didn’t all work. The security team could not get consistent playback from all of their cameras, and they were not able to store data for more than a few weeks at a time.” As a result of the risk assessment, ownership decided to invest in a complete upgrade of all its hotels and chose the Gaylord Opryland as its test case. Their strategy was to use Opryland as the model and then upgrade their other five Gaylord hotels following its success. Installation of multidirectional cameras Working with integrator Herring Technology, Ryman Hospitality designed a solution that features a new video management system (VMS) from Milestone Systems and 400 state-of-the-art cameras from Hanwha Techwin. The Resort purchased a variety of Hanwha cameras, including 145 XND-6010 full HD cameras with video analytics, 182 Q series indoor and outdoor dome cameras with IR, and more than 20 PNM 7000 and 9000 multi-directional cameras. Deciding where to place their cameras was a relatively simple process. Pezzo explains, “We added cameras where we had high volume, where we had experienced problems in the past, and where we didn’t previously have cameras at all.” They also looked at their own data relating to theft and other incidents to help determine camera location. High-quality imaging camera The surveillance system and the cameras are helping to protect the resort against liability from potential lawsuits According to Pezzo, one of the main functions of their upgraded system is protecting the resort against false claims. He states, “From a claims perspective, this surveillance system and, specifically, these cameras are helping to protect us against liability from potential lawsuits.” He explains, “Our older security camera images are grainy or black and white, which means we could not get the level of detail we needed. But, with Hanwha cameras, we are able to capture high-quality images in real-time that show us, for example, how a guest fell: whether there was an obstruction, water on the floor, an indentation, or whether the guest simply tripped.” The ability to protect the organisation against potential lawsuits equates to significant ROI for the Resort. Easy to keep track of movement As a result of the upgrade, security is easily able to track persons of interest clearly as they move throughout the resort. Says Pezzo, “With 3000 rooms and a million square feet of property, the ability to see an individual this clearly as they move through our spaces is incredible. In the past, we would lose people in uncovered sections. They would just disappear. But that doesn’t happen anymore.” For the Gaylord Opryland Resort and Convention Center, the upgrade had an immediate impact. According to Pezzo, “On the first day after installing the new cameras, someone attempted a false claim, but we were easily able to prove that it was not our fault.” For 2021, the Resort plans to invest in more new cameras every few months as the budget becomes available.
Optex installs intrusion detectors at a gated, luxury motor coach resort community in the desert area of Southern California. The property features a clubhouse, fitness room, community pool, and 141 "Casitas": 1200 sq ft. custom-built living spaces with waterfront motor coach pad. Because most owners were on site only a portion of the year, the property faced an increasing issue with trespassers in the off- season months. The increase in trespassing also lead to an increase in vandalism and theft cases. The large perimeter, combined with the desert heat, required a robust, long distance solution that would stand up to the elements. Detection range of 650 feet The integrator worked directly with OPTEX to plan out a perimeter system that would overcome the challenges faced on the site. Because power was readily available and a long distance solution was required, hardwired AX-650TF beams with a detection range of 650ft. were selected. After discussing possible mounting options with the OPTEX sales representative, the integrator decided on the AX-TW200 photobeam tower. Because the customer provided a site plan, OPTEX was able to pre-build the towers and mount the beams in them at no additional charge. Once installed, the tower and beam solution provided full perimeter protection by activating strobes and notifying an on-site guard to the location of an intrusion. The result was a huge decrease in the amount of unknown trespassers, thus greatly reducing reports of theft and vandalism.
Simple IoT systems can streamline everyday operations delivering real savings to companies and benefits to end-users. This is exactly what Axis partner SmartNet has achieved deploying its IoT platform for managing operations and security at Caruso Place Boutique & Wellness Suites in Naples, Italy. Internet of Things (IoT) Caruso Place Boutique and Wellness Suites, located in the heart of Naples, is the perfect choice for travellers looking to mix Neapolitan style and culture with luxurious modern relaxation. Located next to historic the Galleria Umberto shopping gallery and the Royal Theatre of Saint Charles opera house, this independent luxury hotel offers its guests a stylish and charming atmosphere by using Internet of Things (IoT) technology to deliver superior guest services as well as streamline its own hotel administration costs. A luxury design for classic and modern tastes Modern convenience was one of the key requirements for the owners of what would become Caruso Place Boutique & Wellness Suites. The management wanted guests to have clear connections to the history and music surrounding this area of Naples – hence the hotel’s name, which is a tribute to the great Neapolitan tenor Enrico Caruso. Another, equally important priority was to provide superior convenience, services, and experiences to the guests. These objectives set their overall requirements framework. “We wanted to see if we could use technology to provide guests with smooth, comfortable services,” said Manuela Cicala, Hotel Manager at Caruso Place. “We chose Smartnet to put together the components and manage the IoT system.” Guest booking and check-in without staff Easy booking, convenient access control, secure video surveillance, and efficient hotel administration: all in one IoT system. That was the focus for Smartnet Srl, an Axis partner. One IoT system connects all the hotel management software with access control and video surveillance devices “We provided one IoT system to connect all their existing hotel management software with VoIP phones, access control, and video surveillance devices,” says Marco Pirone, Managing Director of SmartNet. “It handles everything: online guest booking with the immediate and secure provision of access control codes that grant guests access into the hotel and their individual rooms.” Using security and building access The SmartNet ConsolONE platform unites the hotel’s reservation and booking functions with hotel security and building access control. It all starts with integration to the Hotel4 hotel software from Ericsoft, which enables dynamic association of access codes for guest room doors as well as their automatic removal at the end of the room’s reservation period. PIN codes = No waiting time Customers booking online immediately receive their own Personal Identification Number (PIN) code for their room sent to them via email or SMS. This code is all they need to access their room during their stay, at any time – which means that there is no need for physical keys or plastic cards, which can be easily lost or stolen. Due to this system guests don’t have to wait in line anymore to do their check-in. “The use of a key or electronic badge at the hotel is now an old concept for the opening of rooms. In a world more and more based on new technologies, it seemed appropriate to give an additional service to our customers,” declares owner Cicala. Camera-based intercom devices ConsolONE is integrated with camera-based intercom devices Further, ConsolONE is integrated with camera-based intercom devices — which provide audio/visual two-way communication and control. Everything is managed entirely over IP by either the hotel staff or remotely by SmartNet. Open IoT and IP technologies Through the installation of an open IoT platform, open IP-based technologies, and open standards, IP-based technology has enabled Caruso Place Boutique & Wellness Suites to reduce maintenance requirements by using a system that can be remotely controlled. “The open standard of Axis’ solutions allowed us to build a system that is functional, yet at the same time simple,” Pirone explains. “The solution was also appreciated by the suppliers of the hotel software, who were quite impressed with the system’s simplicity of integration, underlining that prior to this they had never been involved with such sophisticated and advanced systems.” Providing efficient services For Cicala it is simple: “Technology helps us provide more personal, efficient services to our guests – and keep our hotel and our guests safe and secure. This technology not only reduces our administration time and costs. It means we can focus on providing high-quality services to our guests.”
TETRA has been widely adopted by several commercial and utility companies across Europe and further afield, including in countries and regions famed for their arctic weather conditions and long harsh winters. With operational temperatures dropping to between -20°C and -30°C in many of the operational environments, Sepura’s rugged TETRA terminals can cope with the challenge of snow, ice, water and freezing temperatures. In particular, Sepura’s SC20 and STP9000 hand-portable terminals are often favoured for use in such environments for their IP67 environmental protection rating that ensures they continue to work after submersion in up to 1m of water for up to 30 minutes. TETRA hand-portable terminals Growth can cause a communications solution to quickly become insufficient and the requirement to implement a new one that is safe, reliable and scalable is paramount. SkiStar Åre were busy preparing for the Alpine Ski World Cup which would increase the need for a flexible system that can handle the capacity a large-scale event requires whilst remaining robust with uncompromised use in the dropping temperatures. Dispatcher system with TETRA base stations Safety and resource management was paramount and so a new dispatcher system was also implemented Safety and resource management was paramount and so a new dispatcher system was also implemented, enabling operator staff to easily monitor and communicate the location and status of users. The new system saw four TETRA base stations strategically placed across 4 Swedish regions, alongside the deployment of 170 Sepura SC20 hand-portable radios, praised by a control room user for sound quality and the ability to make individual calls. The terminals offer intuitive operation and outstanding RF performance and are Bluetooth and applications ready to match their safety and resource management requirements. Managing Safety & Operations at Ski Resorts As expected, daily challenges at ski resorts are often due to weather and environmental elements that have the potential to compromise the functionality and audio clarity of radios used as part of their critical communications solution. But another obstacle to consider is coverage across vast sites, especially if they are split, like the slopes of Tignes. The Société des Téléphériques de la Grande Motte (STGM) in the Rhône-Alpes region, France, replaced their existing analogue system with a TETRA communications solution comprised of mobile terminals and rugged Sepura hand-portable radios featuring the Man-Down safety feature from Sepura partner, Sysoco. SRG3900 vehicle-mounted gateway terminals Sepura’s SRG3900 vehicle-mounted gateway terminals allow STGM to extend coverage into mountainous areas, particularly those affected by ‘black spots’ and climate conditions which are not covered by the infrastructure. Interoperability between TETRA and analogue networks is allowed, permitting cross-network communication to maintain links with analogue users across the two sites. Read the full story here. Idre Fjall is a world-renowned, year-round ski resort that offers over 40 ski runs and 82km of cross-country trails to the 600,000 plus annual visitors. Alongside the challenges posed by weather conditions, environmental factors and keeping visitors safe around the clock, the resort also hosts international events and their critical communications systems therefore must not falter on reliability, usability, audio or connectivity even in prolonged usage. Lone-worker and man-down safety features Sepura and partner Swedish Radio Supply established a solution consisting of a trusted TETRA infrastructure With the Ski-Cross World Cup and Speed Ski World Championship under their belt, it was imperative to boost communications to optimise safety for staff and visitors. In order to achieve this, Sepura and partner Swedish Radio Supply established a solution consisting of a trusted TETRA infrastructure and a fleet of STP9000 hand-portable radios. The rugged terminals offer the resort exceptional battery life, IP67 environmental protection rating, lone-worker and man-down safety features and a minimum operational temperature of -30°C. They were found by users to be intuitive, easy to use and unbeaten for audio quality and overall reliability. Clear, uninterrupted communications Sire-Kvina, one of Norway’s largest power companies operates seven hydro-electric power plants using watercourses in the South-west Norwegian mountains. When implementing a new TETRA communications system, Sire-Kvina chose Sepura STP9000 hand-portable radios for their powerful and robust ability to keep connectivity across their 15-site network, continuing to operate in Norway’s typically harsh winters. The company has a strict 90% uptime objective for production facilities and must by law be able to maintain internal communication for 72 hours even if regular supplies are cut out, they therefore must ensure that their communication system is reliable and provides a lifeline for their teams in a range of demanding environments from mountain tops to tunnels deep inside the mountains. Company employees are now successfully equipped with high-performance radios that offer a front-facing loudspeaker for clear audio alongside large colour display screens; ideal for viewing images, maps and text in Sire-Kvina’s demanding operational conditions. Implementing TETRA radios Like Sira-Kvina, Sogn and Fjordane Energy (SFE) have a distribution network that extends over high mountains and deep valleys operating 26 power stations. Previously using analogue systems for decades, the energy provider sought an alternative robust communication solution to successfully take them through daily routine work as well as emergency situations previously experienced. Implementing TETRA radios, utilising Norway’s Nodnett TETRA network was a natural progression for SFE Implementing TETRA radios, utilising Norway’s Nodnett TETRA network was a natural progression for Sogn and Fjordane due to the applications offered with a digital connection, which the users so desperately needed. SFE have since been able to increase restored network capacity and availability which has in turn increased security for the company, with Kåre Teigland, Head of Information and Communication Technology at SFE endorsing the coverage as “very reliable”, so much so that they would not expect any issues during a storm. STP9000 hand-portable radios The Norwegian Road Administration (NRA), part of the Directorate of Public Roads, is responsible for maintenance, expansion and control of Norway’s public roads and relies on a robust communication solution to keep operations running smoothly and efficiently. The NRA previously relied on analogue communications which worked well overall but suffered in areas with limited signal range, mostly affecting areas such as tunnels, in which there was no coverage at all. Having upgraded their system and terminals through Sepura partner Wireless Communications AS, Sepura’s STP9000 hand-portable radios now provide complete coverage, even across the mountainous regions and extending to those all-important blackspot tunnels. Sophisticated communications system The sophisticated communications system is the first of its kind for the administration and with a radio installed in each car, the Haukeliester traffic centre now has direct contact with all the operating vehicles. Access to a co-channel used by emergency services has also been obtained, allowing communication between organisations in case of an emergency. Read the full story here. From the challenges of operating in extreme environments and sub-zero temperatures to coverage and capacity, Sepura’s hand-portable and mobile TETRA terminals continue to prove themselves as a rugged and reliable communications solution. Advanced safety features, advanced positioning capability and clear audio are intrinsic to every radio, meeting a range of business and mission critical user needs.
In mid-2009, Melco Resorts & Entertainment Limited opened City of Dreams, Macau – a casino and resort complex that quickly become one of the world’s premier entertainment and leisure destinations. The complex brings together a collection of world-renowned hotel brands, including Crown, Grand Hyatt, and Hard Rock, along with a casino area of approximately 448,000 square-feet and over 20 restaurants and bars. Also comprising an audio-visual multimedia experience, and ‘The House of Dancing Water’ – the world’s largest water-based extravaganza showcased in the purpose-built Dancing Water Theater. These unique and innovative entertainment, shopping, food and beverage offerings realise the company’s vision of bringing world-class integrated resort and entertainment experiences to Macau and Asia. Need of a robust security solution Melco Resorts was looking for a robust security solution capable of protecting high-value assetsHaving thousands of staff moving around the site meant that effective people management needed to be a significant part of the security solution. With a large site encompassing multiple areas and a staff of approximately 13,000, Melco Resorts was looking for a robust security solution capable of protecting high-value assets while providing a reliable and flexible system to support daily operations. In the years leading up to the opening of City of Dreams, Gallagher worked directly alongside Melco Resorts, and security partner Certis Security (Macau) Ltd, during the design and construction phases. The Gallagher team were highly involved in discussions and developments relating to software customisations and the final commissioning of critical security areas. MIFARE Classic card technology Part of the City of Dreams philosophy from day one was to operate a one-card, single service entity per staff member – not only for high-level security but across all system requirements. According to Billups, a lot of decisions around system choice were based on meeting the one-card philosophy. Utilising MIFARE Classic card technology, 1700 access controlled doors were set up across the complex. Utilising MIFARE Classic card technology, 1700 access controlled doors were set up across the complex Gallagher’s ability to encode the cards with data from multiple system providers was crucial in delivering the one-card policy. Along with Gallagher access data, third-party ASCII data encoding was also provided on the card for use by other on-site systems to achieve the objective of a single card philosophy. Latest generation data security The original system, comprising MIFARE Classic card technology, is now being upgraded to the latest MIFARE DESFire EV1 across all Melco Resorts properties. MIFARE DESFire EV1 provides the latest generation data security and encryption ensuring Melco Resorts globally stays at the forefront of technology. To further meet their one-card philosophy, Melco Resorts wanted a single card technology utilised across all three of their Macau complexes – City of Dreams, Altria Macau, and Studio City. In addition to enabling access across multiple properties, there was a requirement for a central monitoring system that could manage alarms escalated from any of the properties and register such alarms centrally in a main command structure. Highly integrated and expansive platform Gallagher’s multi-server technology delivers this, with seamless connection between all systems and across all sitesFuture-proofing was an important consideration of the security solution. “City of Dreams needed a system that catered well to growth, particularly in the areas of people management and access control. Gallagher provided us with the highly integrated and expansive platform we were looking for,” said Kelly Billups, Director of Security Technology & Administration for Melco Resorts. Gallagher’s multi-server technology delivers this, with seamless connection between all systems and across all sites. If communication between the facilities should fail due to a network fault or similar incident, each site’s security system will continue to function independently. According to Billups, the multi-server system has resulted in reduced labour costs due to the consolidation of security administration. Efficient movement of people The Gallagher system provides rapid response times to access requests ensuring the efficient movement of people in and out of areas. The instant dissemination of cardholder access and configuration data also ensures people have appropriate access delivered in real time. If cardholder access needs to be denied, this information is communicated and applied instantly across the site. In addition to door access activity, 5300 detection points are also monitored throughout the complexIn order to provide Melco Resorts with an audit trail of security events, all site activity is logged in a secure database. In addition to door access activity, 5300 detection points are also monitored throughout the complex. Reports are generated using a simple wizard-based system which steers the report generator through a step-by-step process ensuring the relevant data is retrieved. The City of Dreams site required integration with a number of external systems and Gallagher’s Command Centre central management software provided the platform to deliver this. Cameras integrated with Command Centre As surveillance is a key requirement for a casino, City of Dreams has thousands of cameras throughout the complex. A number of these cameras monitor critical back of house operations and are integrated with Command Centre to provide additional layers of security and enable further administrative functionality. A number of lower-level security points throughout the complex – which utilise traditional keys – integrate Command Centre with an electronic key management system. Keys are electronically released to personnel depending on their access permissions. Two high-level interfaces provide communication to all elevators connected to Command Centre There are approximately 80 elevator shafts located throughout the City of Dreams complex. Two high-level interfaces (Schindler and Otis) provide communication to all elevators connected to Command Centre where access control groups manage access to each of the floors. This integration is particularly important for heart-of-house elevators where access can be highly restricted to only authorised personnel. HR system integrated with Command Centre An integration between City of Dreams Human Resources (HR) system and Command Centre was established. The active connection between the two ensures that basic personnel information is automatically communicated from the HR system to Command Centre without the need for manual intervention. Because of this, the process of updating cardholder information and assigning access to cardholders is a quick and simple procedure – a must for a database of this size. The Gallagher system provides rapid response times to access requests ensuring the efficient movement of people in and out of areas. Where high-level (software) interfaces are not available, the Gallagher system connects with other services including: boom gates, motorised vehicle and pedestrian doors, and turnstiles, using what is commonly referred to as a low-level interface. A control relay in Gallagher’s Command Centre platform activates the door or gate, and in turn the status of the door or gate (open, closed) is reported back. Salto integrated guest locking system Melco Resorts requirement is to seamlessly integrate hotel guest-room locks with the Command Centre platformThe delivery of a high-level integration with a hotel guest-room locking solution is currently in development and will be a world first. Melco Resorts requirement is to seamlessly integrate hotel guest-room locks with the Command Centre platform in order to deliver high-level security across the entire complex. To deliver this solution, Gallagher is working with long-term partner Salto. The Salto integrated guest locking system is required to operate in conjunction with Melco Resorts high-security card encryption and encoding, while complimenting the hotel décor. Melco Resorts and Gallagher maintain an ongoing relationship which brings together Melco Resorts evolving requirements and Gallagher’s product development road map. “The relationship is key for us” said Billups, “having a team based in the region who meet with us regularly and having a level of engagement over development is very important.”
The largest ski and outdoor sports resort in North America required a high-performance HD video surveillance system that can ensure visitor and employee safety, protect company assets and reduce theft in its retail and rental division. Located just 125 km north of Vancouver, British Columbia, Whistler Blackcomb is a worldclass ski resort that accommodates over two million skiers and snowboarders annually. One of the main venues during the 2010 Winter Olympic Games in Vancouver, Whistler Blackcomb is the largest ski resort in North America and home of the world-record breaking “Peak 2 Peak” Gondola. Security personnel at Whistler Blackcomb manage the Avigilon high-definition security system from their control room using the Avigilon Control Center (ACC) 5 network management software (NVMS) with High Definition Stream Management (HDSM) technology. The resort uses over 100 Avigilon HD Dome and HD Bullet cameras, ranging from 1 MP to 5 MP in both indoor and outdoor settings, to monitor retail and rental stores, inventory locations, public loading areas, financial vaults, employee service areas, and numerous doors and gates. Whistler Blackcomb uses Avigilon video encoders to leverage the resort’s 100-plus existing analog cameras Whistler Blackcomb uses Avigilon video encoders to leverage the resort’s 100-plus existing analog cameras. The team also uses ACC Mobile to view live and recorded images remotely and Avigilon Network Video Recorders (NVRs) to store up to 30 days of continuous surveillance footage. Benefits Create a safe environment for visitors and staff Cost effective installation Prevent accidents and theft Meet insurance requirements Reduce investigation time Upgraded video surveillance In recent years, the resort had relied on an outdated, largely analog-based video surveillance system to oversee its security initiatives. But with 8,171 acres of skiable terrain along with over 100 buildings and facilities on the property, it was inevitable that Whistler Blackcomb would need to upgrade to a versatile, high-performance video surveillance solution that can efficiently manage the area. “Our video coverage for viewing was antiquated and not effective,” said Carl Rochon, IT Systems Administrator at Whistler Blackcomb. We felt that Avigilon offered the complete package of quality cameras at a good price" “The number of buildings, the terrain and the multiple business units that we operate certainly posed a challenge and made it difficult for us as a security department to analyse footage right away.” With the assistance of the Vancouver-based security integrator, BMS Integrated Services, the resort considered several surveillance camera manufacturers before ultimately selecting Avigilon. “We felt that Avigilon offered the complete package of quality cameras at a good price and an excellent interface to maximise the effectiveness of those cameras,” said Rochon. 600 cameras and NVR installation “We are continually impressed with this combination.” Whistler Blackcomb has been so satisfied with the Avigilon system, the resort has plans to install over 600 more cameras and 12 NVRs in the next few years. “We are moving closer to our goal of greater employee safety, external guest safety and the protection of company assets by utilising surveillance technology with better evidence,” Rochon said. “We are certainly moving in that direction with our Avigilon solution.” Security personnel at Whistler Blackcomb use the ACC 5 software to efficiently manage the resort’s HD surveillance system. Due to the scope of Whistler Blackcomb, the resort has multiple users within each business unit (60 in total) that have 24-hour access to cameras within their designated area. Whether security personnel are monitoring from their desktops or from their smart phones and tablets using ACC Mobile, they can quickly locate and assess certain incidents. HD video surveillance has enabled security officials at Whistler Blackcomb to monitor large outdoor areas with greater efficiency, which has been a key asset in locating lost skiers or assessing any incidents. Avigilon Control Center software “The Avigilon Control Center software is a tool that enables our security and management team to be more efficient in their jobs,” said Rochon. “Our staff can view video, both live or recorded, and immediately address situations.” Rochon attributes the software’s ease-of-use and advanced playback and search functionality as the ACC software’s key benefits. “We used to literally spend hours searching individual camera footage on local DVRs to hopefully find anything useful,” Rochon said. “Now, it takes less than a minute to achieve significantly greater evidence. The search capability is mind-blowing to say the least.” Given the vast terrain and multiple business units that Whistler Blackcomb is home to, ensuring the safety of guests and employees can be challenging for security officials at the resort. Each separate division within Whistler Blackcomb’s umbrella of operations has their own security and safety concerns. “Our Guest Services Division would cite employee and guest safety as their top priority,” Rochon said. The Avigilon solution has also proven to be a cost-effective surveillance solution for the resort HD video surveillance “It is from this perspective that we endeavor to leverage practices and technology to minimise these concerns.” HD video surveillance has enabled security officials at Whistler Blackcomb to monitor large outdoor areas with greater efficiency, which has been a key asset in locating lost skiers or assessing any incidents. “As we upgrade our cameras across our mountain operations, the only question I am constantly asked from the various business units is, ‘When can we get that new camera solution installed at our location?’” said Rochon. “It makes a much-needed difference for improved safety, security and protection.” Despite the size of Whistler Blackcomb, the Avigilon solution has also proven to be a cost-effective surveillance solution for the resort. “We were always told that Avigilon was too expensive to install for a site like ours,” said Rochon. “We found the opposite to be true.” With over two million annual skiers and snowboarders, as well as 1500 full-time and 3500 seasonal employees, minimising theft was a challenging task for Whistler Blackcomb. Since deploying the Avigilon HD solution, the security team at Whistler Blackcomb has been able to effectively protect the resort’s retail and rental stores, inventory locations, public loading areas, financial vaults, employee service areas, and numerous doors and gates. The resort has also been able to use the high-definition footage to identify and prosecute individuals who commit theft Aid in crime-prevention The resort has also been able to use the high-definition footage to identify and prosecute individuals who commit theft. “With each camera installation, it gives us greater evidence to apprehend the culprits as well as deter those that may be contemplating such actions,” said Rochon. “Our local RCMP (Royal Canadian Mounted Police) detachment doesn’t hesitate to request video evidence anymore since we have installed our Avigilon cameras.” Almost immediately after deploying the Avigilon solution in the ski rental shop at the resort, the security team was able to catch two individuals stealing expensive snowboards and equipment. “Because of the clarity of the image captured, we were immediately able to clearly identify our suspects and push that picture out to all our managers in the area,” said Rochon. “The perpetrators tried to flee Whistler quickly and it didn’t work for them.” The Avigilon solution also positively impacts the resort’s ability to affect the costs associated with vandalism and theft. Once the resort completes its Avigilon camera expansion, Rochon estimates Avigilon’s end-to-end solution will help Whistler Blackcomb recover $250,000 worth of product per year. “All in all, we probably have half a million dollars worth of theft or damage to property that shouldn’t occur,” said Rochon. “Avigilon will not only help us cut that cost in half, but it will also lower our liability insurance cost.”
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