AI-driven SARA cuts GSOC costs by over 90%

Robotic Assistance Devices (RAD), proudly announces the launch of SARA™ (Speaking Autonomous Responsive Agent). This innovative software solution is poised to redefine security monitoring, offering unparalleled efficiency and cost-effectiveness, while reshaping how Global Security Operations Centres (GSOCs) operate.

Security operations Centre

A typical security operations centre relies on human workers to review video footage escalated by analytics, assess the situation, and decide on appropriate actions, which may include verbal engagement or escalation to facility management or law enforcement.

SARA automates these tasks with significant improvements, delivering enhanced efficiency, reduced costs, and superior performance across a wide range of scenarios.

AIR™ (Autonomous Intelligent Response) technology

This innovative application of AIR technology represents a significant milestone for AITX

SARA marks the debut of AITX’s AIR™ (Autonomous Intelligent Response) technology in a fully realised product.

As the foundational AI driving SARA, AIR enables the software to autonomously assess situations, engage intelligently, and execute actions traditionally performed by human operators.

This innovative application of AIR technology represents a significant milestone for AITX, showcasing its potential to revolutionise security operations through adaptive, responsive, and cost-effective solutions.

SARA’s unique benefits

• Efficiency: Traditional GSOCs must anticipate staffing needs to handle incoming alerts, often leading to under or over-staffing. SARA eliminates this guesswork by scaling instantly and infinitely to manage any volume of escalations.
• Cost: Staffing a GSOC requires ongoing recruitment, human resource management, and the burden of rising labour costs. SARA offers a software-driven alternative that reduces these expenses by over 90%, providing a cost-effective solution without sacrificing performance.
• Performance: SARA can escalate incidents with precision, simultaneously contacting up to three parties, such as facility management, law enforcement, and security guards. Each message is tailored to the recipient, ensuring clear and actionable communication.
• Transparency: SARA delivers comprehensive incident reports that include video footage, call logs, and transcripts, ensuring full accountability and visibility for every escalation.
• Ease of Deployment: Starting in January 2025, SARA will be an available upgrade on all RAD devices, including previously deployed units. Even as an upgrade, SARA provides a compelling alternative, reducing monitoring expenses by over 90%, while maintaining exceptional performance. The setup is simple, leveraging RAD’s device ecosystem and enabling seamless integration with existing LAN-based cameras through RAD’s Operations System Software (ROSS).

Reduced costs and improved performance

"There are over 225 Global Security Operations Centres, and the monitoring industry generates over $3 billion annually," said Steve Reinharz, CEO/CTO of AITX and RAD, adding "SARA represents a seismic shift for this market, enabling organisations to enhance their security offerings at a fraction of the cost while improving performance."

He continues, "We see accelerated growth in the number of cameras connected to GSOCS as SARA makes these services incredibly accessible. However, this decrease in overall costs will challenge this market niche to maintain industry growth. We see rapid adoption of these solutions given SARA’s compelling value proposition."

Market projection

Its seamless integration with RAD’s proprietary ROSS allows for a smooth upgrade of existing infrastructure

The Global Security Operations Centre market is projected to reach $16.18 billion by 2032, growing at a compound annual growth rate of 10.2% from 2024.

SARA is set to disrupt this growth trajectory by automating labour-intensive processes, empowering security firms and end-users to achieve more with fewer resources.

Its seamless integration with RAD’s proprietary Operations System Software (ROSS) allows for a smooth upgrade of existing infrastructure without the need for significant hardware investment.

Efficiency, responsiveness

SARA’s introduction signals a pivotal moment in the evolution of security operations. By automating traditionally labour-intensive processes, it empowers GSOCs and security firms to reimagine their capabilities, delivering improved efficiency, responsiveness, and cost management.

This revolutionary approach aligns with the demands of an industry poised for significant growth, enabling organisations to enhance their services, while maintaining a competitive edge. RAD invites security professionals and stakeholders to explore SARA’s transformative capabilities.