Interface Systems, a managed service provider known for its expertise in remote video monitoring, commercial security systems, business intelligence, and network services, has helped Big Brand Tire & Service substantially reduce after-hours break-ins, trespassing, and vandalism at a high-risk site.
These improvements resulted from implementing the Interface Virtual Perimeter Guard, a security solution leveraging AI technology to preempt incidents.
Persistent security challenges
With over 300 locations across the nation, Big Brand Tire & Service had to contend with after-hours security issues, including trespassing, illegal encampments, and theft of valuable items such as tires and tools. Vandalism incidents, such as broken windows and property damage, were common, causing safety risks and disrupting operations.
Johnny Wedell, a Retail Commercial Operations Representative at Big Brand Tire & Service, noted, “We constantly had people in the back alley...some of whom became hostile. Some of our locations were facing frequent break-ins, and someone would have to come in the middle of the night to often board up a broken window.”
Proactive security measures
Interface Systems deployed its AI Virtual Perimeter Guard at a high-risk site using the existing networkGiven the high costs associated with break-ins and vandalism, the company recognised that reactive security approaches were inadequate and began seeking proactive solutions.
Interface Systems deployed its AI-driven Virtual Perimeter Guard at a particularly vulnerable location using the existing network infrastructure, ensuring seamless integration into daily operations. Initially, the system underwent a calibration phase to adapt to the site's unique environment and activity trends.
About the virtual perimeter guard
The Virtual Perimeter Guard utilises AI-enabled cameras capable of distinguishing genuine threats from environmental movement. When suspicious activity is detected, the system initiates visual and audio deterrents, such as strobe lights and pre-recorded warnings to deter potential intruders.
Should the activity continue, alerts escalate to Interface’s Interactive Security Operations Center, which can directly intervene with voice-down measures and engage law enforcement if necessary.
Noteworthy results
Automated deterrence successfully resolved 91 percent of events without requiring human involvementFollowing the deployment, the location experienced immediate and significant security improvements. The system completely eradicated break-ins, and reports showed a drastic reduction in trespassing and loitering instances, as returning offenders diminished.
Automated deterrence successfully resolved 91 percent of events without requiring human involvement, resulting in a 65 percent reduction in overall security activations within weeks. This also alleviated the frequency of late-night alerts and eradicated the necessity for overnight response actions.
Enhanced perimeter security
Tim Handel, who oversees Loss Prevention and Risk Management at Big Brand Tire & Service, expressed satisfaction with the system’s effectiveness, saying, “The biggest benefit of Virtual Perimeter Guard is the peace of mind that comes from knowing we’re no longer facing overnight break-ins.”
Following initial successes, Big Brand Tire & Service is considering applying the Virtual Perimeter Guard system across more locations as part of its comprehensive perimeter security strategy.
Interface Systems, a foremost managed service provider delivering remote video monitoring, commercial security systems, business intelligence, and network services for multi-location enterprises, announced that Big Brand Tire & Service, one of the nation’s fastest-growing independent tire and automotive service providers, has eliminated costly overnight break-ins and significantly reduced trespassing and vandalism at a high-risk location.
The company achieved these results by deploying Interface Virtual Perimeter Guard, an AI-powered perimeter security solution designed to deter incidents before they occur.
Challenges
Operating more than 300 locations nationwide, Big Brand Tire & Service faced persistent after-hours security challenges at several sites. Store perimeters became frequent targets for trespassing, illegal encampments, and theft of high-value items, including tires and tools.
Incidents also included repeated vandalism, such as broken windows and property damage, creating safety concerns and operational disruption.
“We constantly had people in the back alley, and our managers had to regularly deal with transients on the property, some of whom became hostile. Some of our locations were facing frequent break-ins, and someone would have to come in the middle of the night to often board up a broken window,” said Johnny Wedell, Retail Commercial Operations Representative, Big Brand Tire & Service.
Security measures
Even relatively minor incidents, such as a broken window, could cost more than $1,000 to repair, while a single break-in resulted in damages exceeding $15,000. Beyond the direct financial impact, these events diverted staff time, increased safety risks, and disrupted day-to-day operations.
The company determined that reactive security measures were no longer sufficient and began looking for a proactive solution that could deter threats before incidents occurred.
Solution
Interface deployed its AI-powered Virtual Perimeter Guard at a high-risk Big Brand Tire location using the existing network infrastructure, allowing the system to be implemented without interrupting daily operations.
During an initial calibration phase, the system learned the site’s environment and activity patterns to improve detection accuracy.
About Virtual Perimeter Guard
Virtual Perimeter Guard uses AI-enabled cameras to distinguish genuine threats, such as people or vehicles, from environmental motion. When suspicious activity is detected, the system activates visible and audible deterrents, including strobe lights and pre-recorded audio warnings instructing individuals to leave the property.
If activity persists, alerts escalate to Interface’s U.S.-based Interactive Security Operations Center, where trained security professionals issue live voice-down interventions and coordinate with law enforcement when necessary.
Results
Following deployment, the site saw immediate and measurable results. Break-ins stopped entirely after installation, and monitoring reports showed a steep decline in trespassing and loitering as repeat offenders stopped returning. Ninety-one percent of events were resolved through automated deterrence without human intervention, and overall security activations were reduced by 65 percent within weeks.
The improvements also had a direct impact on daily operations, reducing late-night alerts and eliminating the need for overnight responses to secure the property.
Perimeter security
“The biggest benefit of Virtual Perimeter Guard is the peace of mind that comes from knowing we’re no longer facing overnight break-ins,” said Tim Handel, Loss Prevention and Risk Management Manager, Big Brand Tire & Service.
Based on the success of the initial deployment, Big Brand Tire & Service is now evaluating a broader rollout of Virtual Perimeter Guard across additional locations as part of its perimeter security strategy.
