Interface Systems, a pioneering managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, announced a Net Promoter Score (NPS) of 60, more than double the 2024 industry average of 24.8, based on ratings from 354 organisations across 22 sectors.
Among Interface Systems’ 25 largest enterprise accounts across retail, restaurant, and car wash industries, the score climbed to 71.
Interface’s scores signal
Interface’s scores signal exceptional customer loyalty across its growing national footprint
NPS, a globally recognised benchmark for customer loyalty, categorises scores above 50 as “excellent” and above 80 as “world-class,” according to Bain & Company. Interface’s scores signal exceptional customer loyalty across its growing national footprint.
“Our mission is simple – make our customers’ locations safer, smarter, and easier to operate,” said Brent Duncan, CEO of Interface Systems. “Achieving an NPS of 60 validates the trust our customers place in us. We're proud of this milestone and are motivated to keep raising the bar.”
Interface Systems attributes
Interface Systems attributes its strong showing to an unwavering focus on customer success and the following initiatives:
- Remote resolution through 24/7 Security Operations Centres – 61% of service calls are resolved remotely, reducing customer downtime and eliminating unnecessary truck rolls.
- Expanded national field service team – A hybrid of internal experts and certified partners ensures rapid, high-quality on-site support when needed.
- Quarterly business reviews with enterprise customers – Provide actionable insights and supplement the company’s annual NPS feedback program to improve customer experience continuously.
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