Brent Duncan

Interface Security Systems, a renowned managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises, announced that it has entered into a strategic partnership with Ignite Prism, a developer of cloud-based business intelligence solutions. As part of this partnership, Interface will have exclusive rights to Ignite Prism’s video analytics technology in North America. With the Ignite Prism video analytics solution, retailers or any consumer-facing business can use the data gathered by their existing surveillance cameras to derive actionable business intelligence and enhance customer experience. Through intuitive dashboards and robust analytics, the solution enables businesses to monitor policy compliance, refine store design, and improve marketing, merchandising, and operations. Video analytics solution The platform analyses queues, dwell time, and occupancy data for each area and location The video analytics solution gives retailers actionable insights into their operations to align resources with customer behaviour. The platform analyses queues, dwell time, and occupancy data for each area and location. Retailers can make informed decisions about product placement, store layout, and analyse the performance and effectiveness of marketing campaigns and promotions. “With a proven track record of successful implementation for some of the leading retail brands around the world, Ignite Prism’s video analytics solution is a powerful addition and natural extension of Interface’s existing retail solution bundle that includes business security, managed network and UCaaS,” said Michael Shaw, Chief Executive Officer at Interface Security Systems. Business intelligence tool “We are excited to partner with Interface, and together, we look forward to helping businesses unlock actionable insights using our innovative platform,” said Fir Geenen, CEO of Ignite Prism. “Our cloud service transforms virtually any video camera into an insightful merchandising, auditing, and business intelligence tool.” In a related announcement, Interface is pleased to announce the appointment of Will Kelso as Vice President of Business Intelligence Sales. “Our partnership with Ignite Prism is integral to our product evolution and long-term growth plan, and Will is the right person to lead this important initiative,” added Brent Duncan, President and COO at Interface Security Systems. “In his new role, he will be tasked with building a sales team and leading the go-to-market strategy for Interface’s portfolio of Business Intelligence solutions.” 

Interface Security Systems, a renowned managed service provider delivering business security, managed network, UCaaS and business intelligence solutions to distributed enterprises, announced the promotion of Brent Duncan to President and COO. Interface Security Systems is a portfolio company of SunTx Capital Partners and Prudential Capital Partners. Since joining Interface in April 2019 as Chief Revenue Officer, Duncan has been instrumental in transforming the company’s go-to-market strategy. Under Duncan’s leadership, Interface expanded its service offerings to a wider range of verticals, launched new products and adapted existing products for new applications, formed new strategic partnerships, and increased their new customer acquisition by 165%, in spite of the global pandemic. Delivering outstanding results Brent will continue to lead the revenue organisation while taking on the additional responsibility for the company’s operations functions, thus creating a structure where the entire sales process, services deployment, customer lifecycle support, governance and customer experience are all part of one unified team. Interface is also in the process of making substantial investments in new product innovation, IT infrastructure and people. Michael Shaw, Chief Executive Officer of Interface, said, "This is a well-deserved promotion for Brent. He has demonstrated strong leadership skills and delivered outstanding results in the Chief Revenue Officer position over the past 18 months. Expanding Brent’s leadership role in the company achieves my vision for an executive team structure that will optimise the future success of the business. I am excited to be working with Brent and firmly believe that our best years are yet to come.” Business intelligence Interface is unique in its ability to offer managed services that combine physical security and network infrastructure" "We believe Interface is uniquely positioned to help businesses integrate the management of their security, managed networks, and business intelligence. Doing this has always been important, but with the global health crisis it is even more important,” said Robert Derrick, Managing Director of Prudential Capital Partners. “We look forward to supporting Brent in his new role, and the entire Interface management team as they continue to focus on delivering the highest quality products and service to their customers.” Offer managed services "Interface is unique in its ability to offer managed services that combine physical security and network infrastructure. We feel confident that Brent is the right leader to take Interface through this next phase of growth," said Ned Fleming, Founding Partner of SunTx Capital Partners. “I’m honoured to assume these additional responsibilities and am energised by the opportunities for us to grow our business. Working as true partners to our customers, we will continue to differentiate ourselves with our innovative technology, customised services and our philosophy of relentless customer support," added Brent Duncan, President and COO.

Interface Security Systems, a managed service provider delivering business security, managed network, and business intelligence solutions to distributed enterprises, announced it is now offering interactive remote video monitoring service with automated voice-down options to help its retail and restaurant customers promote social distancing and mask-wearing guidelines on their premises. A growing number of retailers and restaurants are reporting increased incidents of agitated customers and in-store violence during this health crisis. The physical distancing measures introduced in stores and restaurants, limits on the number of customers allowed inside, the mandatory wearing of masks, and restrictions on some products to reduce panic buying, have contributed to an increase in retail worker abuse. Live video and two-way audio With automated voice down messages, businesses can make public announcements to remind customers and employees about proper social distancing and mask-wearing guidelines. The messages are scheduled throughout the day and play through an organisation’s existing audio system. Each message can be customised to directly address the principal challenge of the moment. When store or restaurant associates witness patrons not following health and safety guidelines, they also have the option to simply press a button and have a trained security professional intervene via live video and two-way audio from one of Interface Security Systems’ Five Diamond rated Command & Control Centres. Interactive remote video monitoring solution “Many of our customers have asked us to help them audit and assist with social distancing and health policy enforcement in their stores to remove some of the pressure on their associates. Our interactive remote monitoring technology enables us to safely enforce these policies and proactively avoid disputes,” said Brent Duncan, Chief Revenue Officer at Interface Security Systems. The Voice Down aspect of an interactive remote video monitoring solution is also a strong deterrent to both internal and external crime as employees and customers are clearly made aware of a security presence either during scheduled or random announcements.

Interface Security Systems, a service provider delivering business security, managed network, and business intelligence solutions to distributed enterprises, announces it is expanding its Interactive Remote Video Monitoring services with a new highly-affordable Virtual Security Guard Monitoring package designed specifically for small and mid-sized businesses (SMBs) and enterprises with moderate security challenges. With installation costs starting at just $2,500, companies are now able to protect their employees, customers, and assets with the help of trained security professionals monitoring their premises with live video and two-way audio. Trained intervention specialists With Virtual Security Guard, businesses such as retailers, restaurants, banks, hotels, and more, will be able to rely on Interface’s advanced technology and trained Intervention Specialists to immediately intervene in the event of shoplifting, robberies, customer arguments, and any other emergency or potentially volatile situation. “We are seeing increased demand from SMBs and enterprises across a range of verticals for advanced security solutions as they embrace new business models and face heightened security concerns,” said Brent Duncan, Chief Revenue Officer at Interface Security Systems. “With our Virtual Security Guard solution, businesses can ensure employee and customer safety, reduce shrink, and lower insurance and guard costs.” Intrusion alarm monitoring The low-cost Virtual Security Guard package gives customers the flexibility to rapidly roll out a security solution Available immediately, the new low-cost Virtual Security Guard package includes intrusion alarm monitoring, interactive live video and two-way audio monitoring, up to eight video cameras, and one audio zone. Every alarm will be verified with live audio and video to reduce false alarms. Businesses have the option to leverage their existing security cameras and network connectivity infrastructure to make the solution even more cost-effective and easy to implement. The low-cost Virtual Security Guard package gives customers the flexibility to rapidly roll out a security solution and then graduate to a more advanced version of the service based on threat levels or to accommodate business expansion. Video monitoring solutions Enhanced services include remote guard tours, scheduled announcements, and operational compliance audits. Customers can also upgrade to a full suite of interactive video monitoring solutions that come with extensive video camera coverage, multiple audio zones, on-demand security escorts, and smart personal safety devices. Businesses interested in exploring the Virtual Security Guard service can take advantage of a complimentary security risk assessment that includes a free site survey for a limited time.

Interface Security Systems, a managed services provider delivering managed network, asset protection, and business intelligence solutions to distributed enterprises, provided RMH Franchise, the world’s second-largest Applebee’s franchisee, with secure SD-WAN over broadband, 4G/LTE wireless WAN backup and VoIP solutions. A significant update for RMH’s aging network environment, the solutions are boosting RMH’s application performance, wireless failover capabilities, and providing a seamless voice solution that has proved to be particularly useful during times of lockdown and social distancing. Stricter compliance rules Founded in 2012, RMH Franchise operates more than 131 restaurants across 14 states. While it traditionally has offered in-house dining, additional Applebee’s options such as Carside To Go, online ordering and delivery have proved invaluable throughout the current health crisis. “I had been mainly keeping our IT in-house and managed our own Internet connections, routers, security, etc.,” explained Roger Somers, Executive Director of IT, RMH Franchise. “As our footprint was growing, the requirements for a secure network were also increasing, and it made sense for us to outsource. PCI (Payment Card Industry) requirements also became more stringent and businesses were required to adhere to stricter compliance rules.” Cost-effective solution Interface implemented a next-generation Secure SD-WAN network architecture with broadband upgrades Somers was looking for a managed services provider who could quickly deliver a cost-effective solution for managing and securing their IT network and voice communications across all locations. Interface, a preferred provider for CSCS, the purchasing agent for Applebee’s, perfectly fit the bill and customised a scalable solution bundle. Interface implemented a next-generation Secure SD-WAN network architecture with broadband upgrades. Additionally, Interface combined managed 4G/LTE wireless capability with terrestrial circuits in areas with low-speed broadband to deliver an improved restaurant and guest experience. The 4G/LTE service automatically takes over should the primary network connection fail. It offers seamless fail-over for POS transactions, credit card processing, inventory management and other key processes to continue to perform without interruption or store personnel involvement. Consolidating several vendors Interface also implemented its VoIP phone service and consolidated several vendors, migrating all RMH’s locations from legacy phone systems to a fully hosted cloud model, saving long distance costs and standardising all locations. As the worldwide health crisis became an ever-increasing concern and more restaurant guests were staying home, RMH leveraged these solutions for Carside To Go, and online delivery. Apart from the significant cost savings realised through Interface’s managed VoIP services, another benefit Somers sees is the cloud auto attendant feature. “The remote recording plays our business hours, curbside delivery or take out specials and can dynamically route calls. This reduces a lot of the call volume directly into the restaurants, has increased our efficiencies, and saved us time and money,” he explained. Providing business continuity Somers added that Interface has made spinning up secure networking and voice services ‘simple, fast and scalable’ with a fully configured proprietary cabinet that includes all of the franchises’ managed services. The Interface Cloud-Powered Remote Reboot feature power cycles equipment without any onsite intervention" He continued that the wireless backup has become “Increasingly important as we continue to layer more critical services on our Internet connection like tabletop devices. The Interface Cloud-Powered Remote Reboot feature power cycles equipment without any onsite intervention, before employees or guests realise there may be an issue. If an Internet provider is down or there is any sort of network failure, rolling over to 4G/LTE is automatic and provides for business continuity. That has become critical for us.” Alarm monitoring services Since implementing the Interface solutions, RMH has increased agility, gained operational efficiencies, and augmented security, all while realising 10X cost savings. RMH is planning on further strengthening the partnership with Interface by adding alarm monitoring services to Interface’s powerful bundle of managed services for networking, voice and security. “RMH Franchise has been at the forefront of implementing technology that delivers a superior experience to their clients. We are proud to be their managed services provider and look forward to our continued partnership,” said Brent Duncan, Chief Revenue Officer at Interface Security Systems.

Interface Security Systems, a managed services provider delivering managed network, asset protection, and business intelligence solutions to distributed enterprises, introduced a new interactive security service that allows businesses to equip at-risk staff with a wearable safety device that is directly connected to the Interface Interactive 24/7 Central Command Centres. Through a partnership with RiskBand, a provider of wearable live-monitored safety devices, Interface is enabling businesses including retailers and restaurants to make wearable safety devices an essential component of their emergency response strategy. Deploy appropriate emergency response The wearable personal protection device can be worn on a lanyard, belt, vest, jacket, or pants. A single push of a button provides two-way voice communications, user profile data, man down and hard fall detection capabilities, near real-time images, and geolocation data to Interface’s trained security professionals who can immediately assess the situation, intervene and deploy the appropriate emergency response. “Many businesses are forced to operate with reduced staff and adapt their offerings to include new services such as curbside pick-up. In times like these, more attention needs to be placed on protecting assets and increasing safety measures for employees and customers,” said Brent Duncan, Chief Revenue Officer at Interface Security Systems. “This new service enables businesses to add another layer of protection for their associates when they are working alone, for locations with limited or no existing protection, or to expand security coverage outside a business’ building.” Protected by trained security professionals “RiskBand is excited to partner with an industry provider like Interface, one of the most respected security service providers in the US. With the combined power of our solutions, businesses will gain peace of mind knowing that their employees and premises are always protected by trained security professionals and state-of-the-art wearable devices,” added Jim Van Law, CEO and Co-founder of RiskBand. The new Personal Protection Monitoring Service is available to Interface customers as a cost-effective expansion to their existing solutions or to new customers as an autonomous solution that can be implemented quickly with a minimal investment.

Interface Security Systems, a renowned managed services provider delivering managed network, asset protection, and business intelligence solutions to distributed enterprises, introduced a new interactive security service that allows businesses to equip at-risk staff with a wearable safety device that is directly connected to the Interface Interactive 24/7 Central Command Centres. Through a partnership with RiskBand, a renowned provider of wearable live-monitored safety devices, Interface is enabling businesses including retailers and restaurants to make wearable safety devices an essential component of their emergency response strategy. Increasing safety measures The wearable personal protection device can be worn on a lanyard, belt, vest, jacket, or pants. A single push of a button provides two-way voice communications, user profile data, man down and hard fall detection capabilities, near real-time images, and geolocation data to Interface’s trained security professionals who can immediately assess the situation, intervene and deploy the appropriate emergency response. More Attention needs to be placed on increasing safety measures for employees and customers" “Many businesses are forced to operate with reduced staff and adapt their offerings to include new services such as curbside pick-up. In times like these, more attention needs to be placed on protecting assets and increasing safety measures for employees and customers,” said Brent Duncan, Chief Revenue Officer at Interface Security Systems. "This new service enables businesses to add another layer of protection for their associates when they are working alone, for locations with limited or no existing protection, or to expand security coverage outside a business’ building.” Personal Protection Monitoring Service “RiskBand is excited to partner with an industry leader like Interface, one of the most respected security service providers in the US. With the combined power of our solutions, businesses will gain peace of mind knowing that their employees and premises are always protected by trained security professionals and state-of-the-art wearable devices,” added Jim Van Law, CEO and Co-founder of RiskBand.   The new Personal Protection Monitoring Service is available immediately to Interface customers as a cost-effective expansion to their existing solutions or to new customers as an autonomous solution that can be implemented quickly with a minimal investment.