Starting from 15th March 2021, DNAKE's after-sales service team has actively engaged in multiple cities to enhance their service delivery. Over a four-month period, ending on 15th July, the company conducted after-sales activities with a commitment to customer satisfaction. These initiatives maximise the potential of DNAKE's smart community and smart hospital solutions and products.
Commitment to Continuous Service
Recognising the significant role of technology and intelligence in the daily functioning of communities and hospitals, DNAKE aims to empower clients and end-users through sustained after-sales support. Recently, the service team paid visits to various regions, including Zhengzhou City and Chongqing City, in addition to a nursing home in Zhangzhou City. They conducted troubleshooting and maintenance for smart access control systems, smart door lock systems, and smart nurse call systems to uphold service quality.
Range of Services Provided
DNAKE's team delivered specialist maintenance for smart door lock products, responding to property management and homeowner feedback. Their services included system upgrade guidance, performance testing, and maintenance of video door phone systems at two project sites, ensuring users' access security and functionality.
Implementation at Nursing Facilities
The company introduced its nurse call system to a Zhangzhou nursing home. After-sales services encompassed maintenance and comprehensive system upgrades for smart ward products, facilitating efficient operations at the facility.
24/7 Online Support
Enhancements to DNAKE's national customer service hotline were made to streamline service requests. For technical issues with intercom products and solutions, customers can submit enquiries via email. Additionally, DNAKE invites inquiries regarding their smart home, smart transportation, and smart door lock products through the sales desk, emphasising their readiness to deliver top-tier, integrated services.
Starting on March 15, 2021, DNAKE’s after-sales service team has left footprints in many cities to provide after-sales service.
In four months from March 15th to July 15th, DNAKE has always carried out after-sales service activities based on the service concept of " Your Satisfaction, Our Motivation", to give full play to the maximum value of the solutions and products relating to the smart community and smart hospital.
Continued After-sales Service
DNAKE is fully aware of the impact of technology and intelligence on the daily operations of communities and hospitals, hoping to empower the customers and end-users with continued after-sales services.
Recently, DNAKE’s after-sales service team has visited the communities in Zhengzhou City and Chongqing City as well as the nursing home in Zhangzhou City, troubleshot and conducted proactive maintenance on the products of smart access control system, smart door lock system, and smart nurse call system used in the projects to ensure the service quality of smart systems.
Services provided
DNAKE after-sales service team offered professional after-sales maintenance services for the smart door lock products
DNAKE after-sales team provided the services such as system upgrading guidance, product running condition tests, and maintenance of the products including the door station of video door phone applied in these two projects, to the property management staff.
As time goes by, the house may have different problems. As an important part of the house, smart door locks can’t avoid it. In response to the feedback problems from the property management department and the owners, the DNAKE after-sales service team offered professional after-sales maintenance services for the smart door lock products to effectively ensure the owners' access experience and home safety.
Nurse call system
DNAKE nurse call system was introduced into the nursing home in Zhangzhou City.
The after-sales service team provided maintenance and comprehensive upgrade services for the smart ward system and other products to ensure the efficient operation of the nursing home.
24-7 Online Service
To further optimize the company's after-sales service network and improve service efficiency, DNAKE recently upgraded the national customer service hotline. For any technical problems with DNAKE intercom products and solutions, submit the inquiries by sending an email.
In addition, for any inquiry about the business including video intercom, smart home, smart transportation, smart door lock, etc., welcome to contact the sales desk at any time. DNAKE is always ready to provide high-quality, comprehensive, and integrated service.
