Maintel launches new application platform with Audiosafe as the first app

Maintel, the cloud communications, connectivity and security managed services company, is delighted to announce the launch of its new versatile Maintel Application Platform.

The platform enables Maintel to develop and deliver its own applications and middleware “as a service” rapidly and consistently, in a scalable and secure manner, whilst providing a consistent approach to developing, managing, and delivering communication tools and apps. The platform will deliver a transformational capability for all of Maintel’s Cloud Communications customers.

Core communications platform

Audiosafe will provide customers with the ability to export their call recordings and metadata

The Audiosafe application will be the first app delivered from the platform. Audiosafe will provide customers with the ability to export their call recordings and associated metadata from Cloud Communications platforms and Workforce Experience Management applications into their own secure storage instance, initially supporting the Genesys Cloud platform. 

This addresses the key business and/or regulatory requirement that many organisations face, of retaining access to their call recordings for a length of time that is longer than is supported by the core communications platform provider.

Common search and replay interface

In the future Audiosafe will also allow customers to centralise call recordings from their legacy providers and systems, allowing them to fully decommission them where historically they would have had to keep them running and supported in the background, centralising all recordings in one place with a common search and replay interface.

Dan Davies, Interim CEO and Chief Technology Officer at Maintel commented: “This new platform will further differentiate Maintel in our marketplace, helping us to tightly integrate Cloud Communication and Customer Experience platforms into our customer’s own business applications and workflows, providing a library of reusable pre-built software components developed in a pioneering edge, secure, serverless microservices architecture from the public cloud.”