Genetec safeguards Santa Cruz Beach Boardwalk with their security centre platform

Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions, announces that the Santa Cruz Beach Boardwalk, an iconic amusement park in California, has recently upgraded its security infrastructure with the Security Centre platform.

By unifying video and access control park-wide, the park’s security team is able to speed up investigations and emergency response. Touted as the ‘Coney Island of the West’, the seaside park features about 40 rides, 30 restaurants, 15 retail shops, arcades, miniature golf, bowling, and conference and banquet facilities.

Video surveillance technology

As an admission-free park, guests can enter through multiple entrances to buy food, purchase ride tickets, or simply walk around and enjoy the surroundings. Unlike gated parks which typically have a main security checkpoint, the park’s security team must be hyper-vigilant to spot potential security threats before they can develop. Security operators constantly monitor video cameras and work directly with field officers to handle issues.

While video surveillance technology helped security teams watch over the large park, aging equipment began compromising their efficiency. As the search for a new video management system began, the team prioritised openness, reliability, and a vendor’s reputation in the market. Moreover, their aging access control system would soon need replacing too.

Actively monitoring cameras

The team at Santa Cruz Beach Boardwalk uses the Security Centre platform to manage over 400 cameras and 220 doors

The Santa Cruz Beach Boardwalk team chose the Genetec Security Centre platform because of its unique ability to unify video surveillance, access control, and other systems and sensors. The flexibility of the platform was a key selling point and enabled them to choose their preferred cameras and door hardware.

Today, the team at Santa Cruz Beach Boardwalk uses the Security Centre platform to manage over 400 cameras and 220 doors across the entire amusement park. From one single interface, operators actively monitor cameras and doors, respond to alarms, handle investigations, and export and share video evidence. This ensures that every security incident is effectively resolved without having to switch applications.

Video surveillance system

“Like any busy amusement park, our guests sometimes become separated from their groups. When this happens, we are now able to use the Security Centre Omnicast™ video surveillance system, along with assistance from our field officers, to quickly reunite guests with their parties,” said Will Graham, Security Technology Administrator at Santa Cruz Beach Boardwalk.

If motion is detected near a perimetre after opening hours, the platform will trigger an alarm and display live video and a 10-second replay of the event on a dispatcher’s monitor. This allows them to quickly identify if it’s an actual threat.

Unique access privileges

The team has also expedited investigations by sharing system access with other departments. This includes food service, loss prevention and ticket sales who can handle their own preliminary investigations, if needed.

The team has set up different door schedules and rules and created over 200 cardholder groups

“Using the Security Centre platform, all door events are linked to video which means our team can quickly gather the information needed and solve cases faster,” said Graham. With Security Centre, operators get an instant view of an event as it’s unfolding. So before sending an officer to check on the area, they can quickly identify if it’s a threat or a false alarm. Using the Synergis system, the team has set up different door schedules and rules and created over 200 cardholder groups with unique access privileges for various roles and responsibilities.

Managed software maintenance

For added peace-of-mind, the Santa Cruz Boardwalk team receives fully managed software maintenance and monitoring via the Genetec Advantage maintenance package to help ensure their systems always available and up to date.

“Using Security Centre has definitely heightened our response efficiency at Santa Cruz Beach Boardwalk. Everything from video surveillance and access control to alarm management has been consolidated into one solution—it’s just a better, more effective way to work. And we’re confident that with this unified platform, we’ll be keeping our guests happy and safe well into the future,” concluded Graham.