Global Table Games and Game Protection Conference, industry pioneers shed light on persistent security challenges and missed revenue opportunities facing casinos, while unveiling new facial intelligence solutions designed to tackle these issues head-on.
Casinos have long struggled with the high costs of inaccuracies in current facial recognition systems, where false positives and negatives can waste significant time and resources.
Advanced facial intelligence
Reliance on manual identification has further strained security teams, need for more solutions
The reliance on manual identification has further strained security teams, highlighting the need for more efficient solutions. A key issue discussed was compliance with self-exclusion policies, particularly in markets like Australia, where casinos face legal risks if self-excluded individuals manage to enter gaming areas.
An integrated solution with AusComply leverages advanced facial intelligence to identify individuals who have voluntarily banned themselves from gambling, issuing real-time alerts to prevent entry and support compliance.
New facial intelligence solutions
Additionally, the threat posed by known card counters and individuals with a history of fraud remains a significant concern. Facial intelligence technology was showcased as an effective measure for real-time identification, reducing the burden of manual monitoring and enhancing overall security. The conference also highlighted a missed opportunity in VIP customer engagement.
Casinos often fail to recognise VIPs upon arrival, resulting in lost revenue potential and weakened guest loyalty. New facial intelligence solutions demonstrated the ability to identify VIP customers based on appearance patterns, enabling personalised service and increasing customer satisfaction and loyalty.
Tool for access control
The latest facial intelligence technology was presented as a reliable tool for access control
Maintaining security in restricted areas is another ongoing challenge, with unauthorised individuals occasionally gaining access, pioneering to potential breaches and financial losses.
The latest facial intelligence technology was presented as a reliable tool for access control, ensuring that only authorised personnel enter sensitive spaces.
New ISO 42001 standards
The discussions underscored the transformative impact of facial intelligence in the gaming industry, offering high-accuracy, real-time solutions that enhance security, support compliance, and elevate customer experience.
The discussion also highlighted the importance of data privacy and compliance, with facial intelligence technology aligning with GDPR requirements and adhering to the new ISO 42001 standards, ensuring responsible and transparent use of biometric data in the gaming industry.
