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Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SourceSecurity.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organisations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organisations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritises use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
The smart home market has seen significant growth since 2010. Specifically, less than 0.5% of homes in the American region had connected home devices such as thermostats, lighting, security and entertainment in 2010; by the end of 2017, nearly 12% of households in the region will have connected home devices, an average of six devices per home. The success of smart homes started with professional security providers offering bundled packages, focused mostly on security monitoring. However, due to the cost of professional contracts, consumers began to embrace the do-it-yourself (DIY) approach. Despite the challenges and opportunities that come with professional and DIY approaches, the momentum of smart home growth depends on these two approaches working symbiotically. Smart home technology partnerships A few recent examples include the relationship with Vivint and Best Buy and Vivint with Sprint. In most cases, Best Buy is a competitor to Vivint because a consumer can buy point devices and ecosystem and install it themselves or enlist the help of the Geek Squad. Even more recently, Nest announced optional professional monitoring with its Nest Secure products in partnership with MONI. Although this approach isn’t new, Scout Alarm, LiveWatch and SimpliSafe already have similar approaches, it continues to stress the need to combine multiple channels and approaches to the smart home market. Moreover, these are examples of symbiotic partnerships that will help the total market. In 2017, there were about 122 million smart home devices shipped globally. The retail channel represented about 62 percent of all device shipments in 2017 and will represent about 70 percent in 2021. Despite the increased demand for professional installation, the do-it-for me approach, most the volume remains with ad-hoc purchases. This includes a consumer video camera or a smart thermostat purchase from a retailer or when a consumer wants to add devices to an existing professionally installed system, they often will buy products from retail. There is a growing needto combine multiplechannels and approachesto the smart home market Furthermore, the multiple-system operator (MSO) and professional security provider channels will be evenly split in 2017; however, by 2021, the MSO channel is expected to be double the market size of the security provider channel. The primary reason for this rapid change over five years is the lack of professional security providers in EMEA and APAC; as a result, MSOs will dominate the professional channels in these regions, while across North America, security providers will maintain a strong market presence. Top trends in smart homes A few of the top trends in smart homes to watch out for over the next 12-24 months include user interface, flexible services, cyber security and adjacent markets. The user interface trend continues to evolve for the smart home. Although voice commands are trending towards becoming the new user interface beyond 2017, the voice will not be the only means to control and interact with the smart home. Mobile phones or tablets will still be required to configure most devices. This means that although the Amazon Echo can control a WeMo plug, the consumer will still be required to download the WeMo app and configure the device. However, after the device is added to the same network as the Echo, the app is no longer needed on a day-to-day basis. Displays will also become increasingly popular throughout homes because the smart home is becoming increasingly isolating. Mobile phones or tablets will still be required to configure most devices in future smart homes DIY ecosystems such as Wink or SmartThings or Philips Hue lighting are often limited to one person with one mobile device. As a result, other members of the household would need access to that mobile device or would need access on their own device after being authorised by the primary user (all assuming a smart speaker is not being used). This is very limiting and the user experience is negatively affected. (Voice assistants like Google Home have added a feature to allow multiple accounts using voice recognition, which will help personalise smart homes.) However, displays in the home are a way to access all devices for anyone in the home. Smart home equipment cost Flexible service offerings and pricing is already taking shape across smart home offerings. DIY installed smart home systems such as Scout Alarm already offer no contract monitoring. Professional monitoring companies are already offering no contract pricing and providers such as Comcast are looking to pilot programs for just video monitoring bundled with Internet for a low monthly fee. Options for financing are also going to become commonplace. Smart home equipment is expensive, especially when attempting out outfit a modest size home (2,500 square feet +). Immediate access to services is becoming more critical. This means consumers should be able to access on-demand service options directly from a mobile device to activate or deactivate professional monitoring. Lastly, pricing still needs to come down for many smart home devices but there is a threshold. Since many smart home devices today do not have a recurring monthly fee, the cost of maintaining mobile apps, platforms and support services must be propped up by higher device prices. However, companies can look to offset some cost by sourcing different material. According to the IHS Markit Teardowns Team, the cost of the metal ring on the Nest 3rd Generation thermostat is $10, which is more expensive than the LCD display which comes in at $9. In comparison, the Ecobee3’s most expensive part is the LCD screen at about $4.00. As a result, the Ecobee3 costs nearly $20 less to manufacture compared with the Nest 3rd Generation thermostat. Smart home security Securing the smart home will be a hot topic over the next 12 months. One method of change will be manufacturers requiring consumers to change default passwords. Manufacturers need to start requiring consumers to change passwords before a product can be used. Home routers, for example, often use ‘admin’ as the username and ‘password’ as the password and most users never change these. For elder care, door/window sensors and motion sensors could be used in combination with software to monitor routine The challenge that many consumers and suppliers face today is that many passwords are built directly into the firmware and the consumer has no way of making changes. As a result, the integrity of the device comes down to the supplier. As threats become more severe with ransomware and other botnet attacks, manufacturers will need to implement additional thresholds of threat assessments to keep consumers safe. One method involves two-factor authentication. IHS Markit expects the monetisation of cyber-security for residential customers to start appearing in 2018. This means that security service providers would monitor network traffic for the consumer. The software would not be monitored or implemented directly by the consumer; instead, the service provider will take care of all the monitoring of network traffic. What this means is that the software or router would monitor network traffic for patterns and manage which servers are pinged by IoT devices such as consumer video cameras. Care homes and insurance companies Although the compound annual growth rate (CAGR) for smart home device revenue is set to exceed 50% through 2021, the growth could be much higher with support from adjacent markets such as elder care, construction/developers and insurance companies. For elder care, door/window sensors and motion sensors could be used in combination with the software to monitor routine. If an elderly person suddenly changes their routine, this would alert caregivers. This same premise can be used in professional elderly care settings to help staff prioritise patient needs. IHS Markit expects the monetisation of cyber-security for residential customers to startappearing in 2018 Working with insurance companies is another method of reaching the customer with smart home devices; however, the use of insurance is highly fragmented across regions. As a result, North America is the best opportunity as of 2017 to partner with insurance companies. Furthermore, insurance companies are mostly interested in managing the entire ecosystem. Blending professional and DIY smart homes While offering subsidised equipment (smoke detectors and water leak detection) can reduce claims, insurance companies need to have full access to the data – as a result, they are more interested in creating their own platform from scratch or working with a provider to support data analysis. Working closely with builders will also continue to gain traction, especially across EMEA and APAC. By working closely with builders, this reduces the challenges associated with B2C channels and the overall cost of the system can be masked by the mortgage payment, resulting in more system installations with less distribution expense. Overall, the line between professional and DIY smart home is blending. CEDIA and Amazon recently announced a collaboration and Netgear Arlo announced the first wire-free and battery-operated ONVIF compliant camera. With the combination of voice-control, consultations from Amazon and Best Buy, the reduction in the pile of smart home hubs in the basement as more protocols are embedded in gateways/routers, and no further need for the special Apple chip for HomeKit compliance after iOS 11, smart homes are becoming easier to achieve both for consumers and professionals.
ASAP-to-PSAP technology automates communications between alarm monitoring companies & PSAPs and dispatches emergency service In April 2015, Cary, N.C., adopted a technology called Automated Secure Alarm Protocol to Public Safety Answering Point (ASAP-to-PSAP), but currently they are among only a handful of emergency 911 call response locales that use ASAP-to-PSAP technology in the United States. Commander Scott Edson of the Los Angeles County Sheriff’s Department, speaking to a seminar gathering at ISC West, emphasised the importance of rolling out more implementations of ASAP-to-PSAP. The technology benefits residential and commercial alarm monitoring companies and their customers by eliminating dispatching errors and speeding dispatching times. There are 6,500 PSAPs that respond to emergency 911 calls in the United States. They take more than 250 million 911 phone calls per year from the public and from central station alarm monitoring companies. PSAPs then route the information from 911 calls to the right emergency service and then dispatch police or fire services. ASAP-to-PSAP technology automates the communications between alarm monitoring companies and PSAPs and dispatches the emergency service. The Central Station Alarm Association, the Association of Public Safety Communications Officials and Vector Security developed the software technology back in 2009. So what’s the implementation hold-up? “As always, funding is the issue,” says Ron Lander, CPP, principal with Ultrasafe Security Specialists in Norco, Calif. “The cities don’t want to spend the money. The central stations want to implement it. They say it will reduce personnel needs.” Replacing central station phone calls with data entered by a central station operator offers three major benefits, according to a PowerPoint presentation developed by Bill Hobgood, project manager with the Richmond, Va., Public Safety Team. First, it eliminates telephone calls between alarm monitoring companies and PSAPs, which take up time that could be spent with individual 911 callers, who might be in immediate physical danger. It eliminates the inevitable miscommunications between two human beings talking on the telephone – “Speak up, I can’t hear you.” “Was that Fourth Street or Fifth Street?” “Oh, Fifth Avenue, sorry.” Then there are also communications problems related to language in our increasingly multi-cultural society. Finally, and perhaps most important, it speeds the processing and response times by crucial minutes. Research shows that an ASAP communication takes 15 seconds or less to dispatch police or fire units. By comparison, a telephone communication takes 1.5 to 3 minutes or more to dispatch units. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone An ASAP application carries out three tasks. It translates data from the alarm monitoring company into a format that the PSAP technology can read and process. Second, it updates the alarm monitoring company on the status of the alarm — message accepted and referred to the right emergency service or rejected for one reason or another. Finally, an ASAP application provides continuing updates including cancellation notices from the alarm monitoring company, notices that emergency service has been dispatched, notices that emergency responders have arrived at the scene and notices that events have been closed out. Houston implemented the technology in 2011 and has reaped enormous benefits. According to Bill Hobgood, Houston encompasses 634 square miles, has a population of 2.3 million people and runs the nation’s fourth largest PSAP. The city receives more than 2,600 police alarms weekly from 43,000 alarm systems monitored by three alarm companies. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone. Non-emergency telephone calls declined by 15 percent. The PSAP estimates that it is saving $1 - $2 million annually. What about accuracy and response times? Hobgood studied results in his own city of Richmond as well as York County, Va., in the Tidewater region, both of which implemented ASAP-to-PSAP in 2011. Hobgood’s study found that when the system eliminated call-taker involvement, it eliminated spelling mistakes and accidental transposition of street address numbers. It also eliminated problems related to low-volume headsets and accents. Those are impressive business and performance improvements, which is driving Commander Edson’s interest in rolling out more implementations.
The event is the opportunity to learn more about how products can be integrated with a broad range of complementary systems Integrated security manufacturer TDSi will be demonstrating the considerable benefits of full integration of its solutions with other specialist manufacturers, including Texecom, Milestone, ASSA ABLOY and SimonsVoss, on stand F1100, at IFSEC International 2015 this month. John Davies, Managing Director of TDSi commented, "IFSEC International is the perfect opportunity to learn more about how our products can be integrated with a broad range of complementary systems, from wireless locking systems to intruder alarms and CCTV VMS Platforms. All of these can be centrally administered by our EXgarde software, which provides a fully comprehensive, centrally managed security." TDSi to be a key part of 'Harmony Village' TDSi will again be a key part of the 'Harmony Village' at IFSEC International, which includes partners Texecom, GJD and Elmdene all in close proximity – making it simple for visitors to understand the connecting technologies. TDSi will also be working in close co-operation with Milestone, ASSA ABLOY and SimonsVoss at the show to explain the integration partnerships between the technologies and the providers. Distribution Partner Manager; LeAnne Hill, Channel Partner Manager; Alex Rumsey and Channel Partner Manager; Richard Hill will all be on hand on stand F1100 to discuss the benefits of working with TDSi in the UK. For international visitors attending the show, International Business Development Manager; Mica Negrilic will be available to talk about opportunities to partner TDSi in EMEA. John Davies will also be on hand to talk about the opportunities in China and the Asia Pacific region. Latest range of readers on display On stand F1100 TDSi will display its latest range of readers. These include new versions of its MIFARE and Proximity Readers, including MIFARE Plus and DESFire technologies, for added security and flexibility. Also on display will be the company's SOLOgarde, MICROgarde and EX-Series controllers, along with the combination options of its software products - including EXgarde security management and VUgarde Video Management Software. Motivational speakers This year IFSEC International features a number of well-known motivational speakers - including British racing driver and former track cyclist Sir Chris Hoy MBE, sporting executive Baroness Karren Brady CBE and Adventurer Sir Ranulph Fiennes OBE. TDSi is keen to encourage visitors from across the UK who may be considering attending the show. A recent blog (www.tdsi.co.uk/ifsec15_north) outlines the benefits of attending the show and also makes suggestions on the best ways to travel to the ExCel and to make the most of the event.
The BSIA-organised UK Pavilion the focal point of the highest-ever turnout of UK companies The Intersec exhibition held in Dubai last month is fast becoming a must attend event for British security providers. Members of the British Security Industry Association (BSIA) and its Export Council, who were there in force for the 17th year, report a high level of interest in the wide range of innovative UK security solutions, from integrated systems to access control, CCTV, perimeter protection, intruder alarm and power supply technology, on display. The scale of the British presence at Intersec 2015 was certainly impressive this time around, with the BSIA-organized UK Pavilion the focal point of the highest-ever turnout of UK companies. The positive experience of Export Council member companies at Intersec 2015 was captured by a post-event survey, with 75% of respondents answering that the number of visitors coming to their stands had grown year-on-year, paralleling what the organisers themselves have been saying. Beyond this, half of the member companies surveyed pointed out that the quality of attendees had improved - a welcome trend. Reflecting on the bottom-line business benefits, three-quarters said that they expect to obtain more orders thanks to Intersec and, looking ahead to 2016, all of the companies who replied confirmed that they were planning to attend next year's event. So what were visitors to Intersec 2015 most interested in? Well, security integration seems have been the hot topic, with all respondents to the BSIA's Export Council's post-show survey selecting it as one of the standout technology areas. This mirrors the findings of the BSIA's security and business trends research and underlines the increasing recognition amongst BSIA members’ customers of the enhanced security, and day-to-day management, benefits that can be unlocked when a number of elements from access control to video surveillance can be brought together in a seamless IP environment rather than remaining in their own discrete, and unconnected, silos. "From our members’ survey it is clear that not only was the number of on-stand visits on an upward trajectory but, crucially, there was a corresponding uplift in the level and quality of enquiries" Other technologies on the shopping list for Intersec 2015, according to the BSIA survey, included: HD (High Definition) CCTV and ultra HD in the form of 4K which continues to prove a popular choice thanks, undoubtedly, to the ability to provide additional detail in security critical applications such as banks and hotel lobbies and changing legislative requirements across the region. Beyond this video content analysis, biometrics for access control and ANPR were also in the frame. Commenting on Intersec 2015, Tom Sharrard, Vice Chair of the Export Council at the BSIA, is delighted with how the exhibition turned out for member companies: “Intersec 2015 certainly surpassed our expectations. From our members’ survey it is clear that not only was the number of on-stand visits on an upward trajectory but, crucially, there was a corresponding uplift in the level and quality of enquiries. It will, of course, be interesting to see how this translates into physical orders in the months ahead. There is little doubt that Intersec remains a strong platform for our members targeting the region, an area which appreciates the benefits of working with British businesses which offer best practice solutions that comply with the latest industry standards." Member companies were asked for their thoughts regarding Intersec 2015: Chris Williams, Director at VMS (Video Management Software) specialist Wavestore (www.wavestore.com) feels that the design of the UK Pavilion was particularly strong this year and was happy with the level of visitors: “The many visitors who attended on all three days delivered one of the best shows for some time.” A key focus for Wavestore was the energy saving capabilities of its V6 VMS which automates the spin down of hard drives not engaged in active read and write processes. Paul King, Commercial Director at Elmdene (www.elmdene.co.uk) reports that switch mode power supplies delivering efficiency levels of up to 90% were a big draw at Intersec, with leads up by 20%: “There was a lot of attention being given to our EN54 STX power supplies, high specification CCTV power supplies and PoE solutions,” says King. Natalie Simpson, Marketing Manager, Synectics (www.synecticsuk.com) says that the company's team at Intersec saw significant interest in integrated solutions and the EX camera station range, including thermal imaging. Reflecting on the bottom-line business benefits, three-quarters said that they expect to obtain more orders thanks to Intersec Another company whose solutions fitted-in with the market push for integration was TDSi (www.tdsi.co.uk), thanks to its powerful Exgarde access control software and VUgardeCCTV video management software. By the second day of the show, Managing Director John Davies was already pointing to an upward trend in attendees, a fact reflected in the company's final figures which rose by a fifth. Helen Williams, Marketing Executive at Remsdaq (www.remsdaq.com) says that the company secured record visitor numbers from across the Middle East and Africa: “We anticipate significant new business based on our multi-award winning EntroWatch and EntroStar access control products and the brand new EntroPad proximity reader with its unique Arabic keypad.” Tony Smith, Major Accounts and Marketing Manager at Integrated Design Ltd (IDL), renowned for its Fastlane turnstile solutions (www.fastlaneturnstiles.com), is also upbeat after a steady increase in visitors over the past few years. He reckons that the show is a good way to move existing business forward: “People from projects in the Gulf were able to come to see us for technical training and to look at the products they had purchased.” A member company using Intersec to show the shape of things to come was IndigoVision (www.indigovision.com) in the form of its FrontLine body worn video. Paul Murphy the company's Head of Marketing feels there is tremendous potential for the technology: “It has come to the point where it is durable and lightweight enough, and can record for long enough, for deployment by front line staff.” Users could range from staff at airports to those who are public-facing in hotels."
A long-term contributor to the BSIA’s Export Council, Ian’s expertise continues to help new exporters gain a foothold in overseas markets Following the British Security Industry Association’s AGM, Elmdene Ltd’s Managing Director, Ian Moore, has been appointed Chairman of the Association’s dedicated Export Council. With an export career spanning 20 years, Ian has made a positive contribution to the international growth of a number of businesses cross-nationally; working in the UK, Taiwan, Dubai and Libya. As Managing Director at Elmdene, a large-scale manufacturer of electronic products, Ian has in-depth experience exporting worldwide. Most notably to Germany, France, Italy, Spain, Nordics, South Africa and the Middle East. Ian has also honed his thought leadership skills throughout his professional development; from teaching at the Royal Navy Engineering University near the start of his career to later lecturing at the National Police College in Taiwan. In 2003, Ian established Detector Technologies and oversaw the company’s growth from a start-up to an international business with offices in the UK, Australia, Dubai and South Africa in just six years. A long-term contributor to the BSIA’s Export Council, Ian’s expertise continues to help new exporters gain a foothold in overseas markets. In recognition of his ongoing involvement in the Council, Ian was also recently awarded the Chairman’s Award for Contribution to Exporting at the BSIA’s Annual Lunch. Ian is looking forward to his new role and is ambitious about the future of the Export Council. When asked what his main focus as Chairman over the next twelve months will be, he replied: “I am very keen to educate members through the Council of the opportunities and risks of exporting. There is a natural assumption that exporting should be the first strategy to growing business – this is not necessarily true. Only when the home market is near to saturation (unless there is an unquestioning opportunity) and they have the products and market acceptance, should they go down this route. “Many British companies have products that will only sell into regions that are discerning about quality, innovation, compliance etc. With the extra price tag that this normally brings (including the amortisation of self and third party approving) – they will not normally be competitive when it is purely about price. In addition I want to emphasise the value the Export Council can give to its members and prospective members.” The BSIA’s Export Council, which celebrates its 20th anniversary this year, is a forum which allows relationships between the UK's security industry and overseas buyers to be founded and cultivated, and acts as an invaluable port of call for overseas-based contacts interested in developing a relationship with a UK company as a partner, customer or distributor.
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