COVID-19

Existing CCTV and video monitoring systems are already working well to reduce retail shrinkage and are now being extended to help keep stores ‘COVID Safe’, found a new retail sector study of 111 high street retailers based in the UK, US, Sweden and Norway, carried out by Video Security as a Service (VSaaS) provider AVA Security in March 2021. An array of insights into what value physical retailers’ existing video security systems are detailed in the 15 pages Ava Security retail sector video security trends report 2021, published this week. Video security systems The research revealed that the biggest loss prevention gains from the use of video monitoring in stores were in shoplifting where 58% of retail sector security decision-makers recorded significant reductions in losses from shoplifting as a result of video security and 9% went further to reveal that their video security systems had completely eliminated shoplifting. Nearly half (46%) of retailers reported major reductions in losses linked to vandalism of property Over half (54%) confirmed that their video systems were significantly reducing theft or fraud by staff and contractors. Exactly half reported that in-store CCTV systems were significantly reducing losses from slip and fall insurance claims and 13% confirmed that their video systems had eliminated losses from fraudulent slip and fall claims. Nearly half (46%) of retailers reported major reductions in losses linked to vandalism of property had been achieved through the use of video monitoring and recording. Video security systems One in six retailers (17%) believed that vandalism of their property had been completely eliminated through the use of CCTV. And 41% recorded that ‘damage to goods by our staff’ had been reduced significantly through the use of video security. 39% of retailers reported it takes too long and proves too difficult to find relevant video sequences having uncovered a loss incident. The next most significant factor preventing further loss prevention in this study was the poor performance of their surveillance cameras in low or no light conditions. This was preventing 34% of retailers from reducing shrinkage further. Nearly a third (32%) of retailers’ claimed the fact that their video security systems’ did not offer early warning functionality (which can be provided by good quality audio analytics or video motion detection) was preventing them from reducing shrinkage further. Video monitoring systems The retail sector has been turning to video analytics to help reduce the risk of COVID-19 transmission Over a quarter (26%) of retailers admitted that their video monitoring systems don’t work well for loss prevention because the cameras that were installed on-site were originally put in for a different purpose such as remote management of visual merchandising or footfall analysis. The retail sector has been turning to video analytics to help reduce the risk of COVID-19 transmission as they open up to more customers. A total of 87% of retail sector decision-makers questioned by Ava Security saw a clear role for their video monitoring systems in supporting safe re-opening of their doors to staff and customers. Nearly half of this group (48%) had already put their existing video monitoring systems to work to help reinforce social distancing measures. A further 39% anticipated doing so over the next 12 months. This means ‘net deployment’ for this purpose was 88%. Onsite video cameras Not far behind was the use of thermal camera-based analytics to help run temperature checks on visitors: 39% of retailers across the four countries in the Ava study had already deployed this capability, while a further 38% predicted to do so in the next 12 months. Only 22% of retail sector respondents had no plans to deploy temperature checking Despite some concerns about the accuracy of these solutions, only 22% of retail sector respondents had no plans to deploy temperature checking via onsite video cameras. The US proved to be the main adopter of temperature checking in retail – with deployment levels almost three times higher than in the UK. Video systems have been adapted to help monitor shopper density levels in high footfall areas within stores. 47% of retailers have already installed this analytics capability, while a further 38% plan to do so within the next 12 months. Facial recognition analytics Despite the controversy associated with the deployment of facial recognition, some 30% of retailers have already deployed facial recognition analytics at the entrances to staff-only areas to enable contactless access control and a further 34% plan to do so over the next 12 months. For the 79% of all retail sector are actively considering Video Security as a Service (VSaaS) options right now. There were many criteria determining provider selection: 91% net considering VSaaS right now agreed with the statement ‘it (the VSaaS provider selected) must allow us to continue using our existing third-party cameras which we have already installed, we don’t want to rip & replace any equipment.’ The desire to hold onto existing security cameras and other equipment through the migration to VSaaS was considered a very important consideration in provider selection by 43% of retail respondents. Video analytics capabilities Not wasting prior investment in on-premise security systems is key to VSaaS provider success Net 90% of retailers considering VSaaS confirmed, ‘It must allow us to view their directly attached cloud cameras alongside our third-party cameras on the same interface.’ The fact that these two factors are so important confirms that not wasting prior investment in on-premise security systems is key to VSaaS provider success. Net 86% of retailers regarded it as important that the VSaaS it selected ‘must enable us to run the latest video analytics capabilities such as occupancy levels for social distance management (in a room), noise analytics (e.g., breaking glass, screaming, yelling, etc.), people and vehicle search, object searching and color searching.’ The fourth most important factor was the cyber security credentials of the selected VSaaS provider, net 84% confirmed that its VSaaS ‘must have very strong cyber security, including end-to-end encryption from the camera to the cloud.’ Cyber security credentials Only marginally behind cyber security credentials came to Video Management Software functionality continuity - a net 83% of retailers specified that their selected VSaaS ‘must allow us to use our existing Video Management Software (VMS) or provide the same functionality as we get from our VMS.’ A net 82% insisted their VSaaS ‘must allow us to continue existing integration with other physical security and safety systems. The Ava Security Retail Sector Video Security Trends Report 2021 provides a wealth of data, graphs and insight linked to how Operations, Facilities Management, Security and IT directors and managers within the retail sector in the US, Norway, Sweden and the UK, are adapting their video security systems in the wake of the pandemic. Increased operational efficiencies It also provides insight into how they are now preparing for the easing of lockdown restrictions It also provides insight into how they are now preparing for the easing of lockdown restrictions. Most states across the USA have already reopened their shops but mask-wearing and social distancing recommendations are still being encouraged in stores across the US and Europe. Vegard Aas, Head of Online Business at Ava Security, commented: “Our findings indicate that retailers, which have been enthusiastic adopters of video security to reduce well-known shrinkage sources and deliver increased operational efficiencies through remote monitoring for example, are now upgrading these systems by adding new video analytics to reduce losses further and promote COVID Safety in stores.” Video security systems “We are also seeing a strong interest from this sector for moving video security systems into the cloud. It makes sense because many retailers have multiple shops which their managers monitor remotely using the in-store cameras.” “Moving video recording and management into the cloud using a VSaaS system could help ensure more efficient access and storage of key video sequences and cut capital expenditure as dedicated PCs running VMSs locally should no longer be needed in each shop in a VSaaS scenario. There are significant savings to be had and efficiencies to be derived if cloud migrations are managed correctly.”

Earning the international praise from high-level visitors and exhibitors alike, the first edition of the prestigious defence exhibition, DEFEA 2021 was completed in total success, presenting 315 renowned exhibiting defence industries from 22 countries and visited by 45 official national delegations, represented at political and military level, from 36 countries. From 13th to 15th of July, 2021, Metropolitan Expo, the largest and most advanced exhibition centre in Southeast Europe, hosted highly specialised visitors from 53 countries, representing the most important private and state-owned companies in the world, offering top-tier services and facilitations. DEFEA 2021 event DEFEA 2021 event was globally the first COVID-free defence exhibition that took place in total compliance with all safety measures and health protocols, creating efficiently through excellent organisation and planning a safe environment for networking and cooperation. Inaugurating DEFEA 2021, the Greek Minister of National Defence, Mr. Nikolaos Panagiotopoulos underlined that the exhibition ‘is a platform for international contacts, industrial cooperation and exchange of information on modern technological developments’. Nikolaos Panagiotopoulos said, “There is no doubt that the exhibition will present the most advanced systems that global defence market can provide, proving once again that the evolution of defence systems is a 'driving force' for technology.” Latest technologies and defence systems exhibited The largest and most prominent defence industries around the world participated as exhibitors The largest and most prominent defence industries around the world participated as exhibitors, showcasing their latest technologies and the defence systems that will prevail in the future. Impressive national pavilions with state-of-the-art products and equipment, and private companies with the most advanced solutions in every category of the defence and security sector covered the halls of the exhibition centre, offering to visitors and officials an integrated view of the capabilities of modern military technology. Political and military leaders in attendance The official delegations that visited DEFEA were comprised of political and military leaders of the highest level, invited by the Hellenic Ministry of National Defence. The countries that were represented through official presence were: Albania, Algeria, Armenia, Austria, Bahrain, Bosnia-Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, France, Georgia, Germany, Hungary, Indonesia, Jordan, Iraq, Israel, Italy, Netherlands, North Macedonia, Pakistan, Philippines, Portugal, Republic of Korea, Rwanda, Romania, Russia, Saudi Arabia, Slovakia, Slovenia, Spain, United Arab Emirates, United Kingdom and United States of America. Round-table discussion During the exhibition, leaders of the delegations had important meetings with the Greek hosting Minister of National Defence, Mr. Nikolaos Panagiotopoulos, and the Hellenic military leadership led by the Chief of the Hellenic National Defence General Staff, General Konstantinos Floros. A round-table discussion about the European Defence was carried out, in which the Ministers of Defence of Slovenia, Mr. Matej Tonin, of Portugal, Mr. Joao Gomes Cravinho, and of Cyprus, Mr. Charambos Petrides stated their views. The discussion was coordinated by the Executive Director of European Defence Agency (EDA), Mr. Jiri Sedivy, while the Commissioner of Internal Market, Mr. Thierry Breton greeted through video message. Event streamlined live The event was streamed live through the official channel of Hellenic Ministry of Defence and the social media The event was streamed live through the official channel of Hellenic Ministry of Defence and the social media, with the presence of the Greek Deputy Minister of National Defence, the Chief of the Hellenic National Defence General Staff and the Chiefs of the three branches of the Hellenic Armed Forces. The procurement programme of the Hellenic Navy of 4 new frigates, as well as the parallel solution and the upgrade of in-service frigates was again at the centre of general interest. New frigates purchased by Hellenic Navy Mr. Nikolaos Panagiotopoulos, referred to the programme, stated “We are going to purchase four frigates that we believe it is necessary some of these ships to be built in Greek shipyards and we must work for that. Not only to have them built in our shipyards, but to have more defence industries that will take part in their construction.” Nikolaos adds, “One of the two shipyards, the ‘Hellenic Shipyards’ of Skaramagas, was acquired by a group of businessmen, led by a Greek shipowner. I think this will give a boost to the domestic shipbuilding industry, beyond the problems of the past.” Airport static display Regarding the development of Greek shipbuilding industry, the Greek Minister of Development and Investments spoke in a related conference in front of an international specialised audience. In parallel with the exhibition, an impressive static display was organised at the nearby international airport of Athens, in a specially designed area. The airport static display was comprised of multi-role aircrafts and helicopters, with highlights an AH-64 Apache attack helicopter, a S70 Aegean Hawk naval multi-mission helicopter, a tactical transport NH90 helicopter and an OH-58 Kiowa helicopter for armed reconnaissance. All participants expressed their satisfaction with every detail of the exhibition and they also emphasised on their return to the event in the two years’ time, when it will be held next. The next edition of DEFEA – Defence Exhibition Athens will take place on 9th-11th of May, 2023, at Metropolitan Expo, in Athens, Greece.

PROMISE Technology, an enterprise storage solutions provider, is forecasting massive growth for large data storage, green technology and data compliance following surveillance trends unveiled at the International Security Conference (ISC West) 2021, held in Las Vegas recently. At ISC West, PROMISE Technology noted that the focus was very much on Smart Cities and Artificial Intelligence, mainly as a result of the ‘new norm’ brought along by the COVID-19 pandemic. The pandemic has brought into focus the necessity for security and video surveillance amid the ‘new norm’ - be it for tracking close contacts, containing new clusters and mutations, or vaccine passports. Access control products In tandem with this increased digitisation, many ISC West participants are offering products that cater to governments and property developers speeding up and reactivate pending smart city projects as economies around the globe recover. This contactless multimodal biometric access control products, touchscreen panels that offers unified home automation and security monitoring and space management systems. The integration of AIoT allows autonomy while increasing efficiency, foresee challenges and opportunities With an increase of smart cities, some ISC exhibitors focused on helping systems run smoothly with Artificial Intelligence of Things (AIoT) which is a key component in businesses to streamline decision making processes with the aid of gathering, analysing and interpreting data without the need of costly and significant system resources. The integration of AIoT allows autonomy while increasing efficiency, foresee challenges and opportunities, and scale proportionately according to the devices connected. Global surveillance industry The large amount of data emerging from the predicted increased surveillance results in a surge of data and requires efficient and large storage solutions to ensure a high efficacy rate. To address the demand for both larger storage and offer enhanced integration, PROMISE Technology converges physical security systems to leverage the accumulating amounts of data being produced. “PROMISE Technology has seen and supported first-hand major changes in the global surveillance industry over the last decade from traditional CVR all the way to AVR (Analytic Video Recorder). We will continue to converge physical security systems to leverage the accumulating amounts of data being produced. For example, our patented SMARTBOOST software provides optimised software features and FRU hardware design to eliminate storage equipment bottlenecks,” said Alice Chang, Chief Sales Officer of PROMISE Technology. Daily business operations PROMISE Technology has also dedicated an entire R&D team over the last 30 years to develop RAID solutionsPROMISE Technology has also dedicated an entire R&D team over the last 30 years to further develop Redundant Array of Independent Disks (RAID) solutions to improve efficiency for daily business operations which provides a solid engine to handle complicated data management requirements in the surveillance industry. This effort is coupled with PROMISE’s focus on eco-friendliness. Noting that incredible amounts of power is necessary to back the new trends, brands are expected to put extra emphasis on green technologies to conserve energy, save costs and keep enterprises as environmentally conscious as possible. PROMISE is also predicting that with AI and IoT devices creating large troves of personal data, the focus on cyberthreats as well as to protect privacy concerns has never been higher. Video surveillance products Thus, there is now a growing concern among manufacturers to provide National Defence Authorisation Act (NDAA)-compliant video surveillance products. “PROMISE Technology has made persistent endeavors in green production and compliance with government regulations, resulting in solid business results over the past 30 years. We consistently offer high-quality, reliable government-compliant solutions. By putting customer data protection and security first, we hope to bring peace of mind to our customers and partners worldwide,” said Chang. Large data storage solutions along with ‘green’ technology and strict compliance are only some of PROMISE’s solutions for the global audience. With expected surveillance industry boom in the ‘new norm,’ PROMISE is keeping a close eye on developments to ensure its solutions are in line with different local demands and evolving requirements to provide surveillance companies with tools to tackle new challenges.

Allegion, a globally renowned provider of security products and solutions, will be demonstrating new seamless access products and services at ISC West 2021 (booth #16059), the security industry's one of the most comprehensive and converged trade show, taking place from July 19 – 21, 2021. “With businesses returning to full-scale operations, following the easing of COVID-19 pandemic restrictions, Allegion is committed to helping security integrators and PACs partners better serve their higher education, K-12, healthcare and multifamily customers in innovative ways that deliver a seamless access experience while promoting healthy environments,” said Brad Aikin, Director of Field Marketing and Training at Allegion. Brad Aikin adds, “Now more than ever, it is imperative that we work together as an industry to create safer, healthier, more accessible spaces for our communities.” Open architecture and interoperability Through the Allegion Alliance Network, Allegion develops collaborative relationships with other companies Allegion's commitment to open architecture, interoperability, improved digital collaboration and to growing with customers as their needs evolve – all without compromising on security – are key ways it is serving the industry. Through the Allegion Alliance Network, Allegion develops collaborative relationships with other companies, to provide a broader range of products and services. “Access control no longer exists in a vacuum and offers substantially more value as part of a broader set of solutions,” said Roy Johnson, Product Manager of Connectivity at Allegion, adding “Executing on this requires standardisation and interoperability to ensure that everything works together seamlessly. Allegion is leading the way through active contributions in multiple standards bodies within our industry and beyond.” Overtur Allegion, a recipient of SIA's prestigious 2021 Member of the Year award, will be connecting with show attendees and showcasing its latest products and solutions, including the company's Overtur, a cloud-based environment, where project team members can collaborate on the specification, design and construction of door security and openings from anywhere. It provides a centralised place to capture, maintain and verify door hardware requirements and decisions, with easy options to push information to industry-renowned tools. Existing features like Overtur Mobile, Punch List and Site Survey simplify the gathering of on-site information by streamlining it all in one platform, eliminating the need for paper and information reprocessing. New to Overtur is the Estimate to Order functionality, which enables authorised partners to create estimates with net pricing using their individual buying programmes. Estimates are created with hardware and product sets attached and are saved for future use. Once an estimate is complete, it can be shared or turned into a quote. Schlage RC Reader Controller Allegion recently expanded its Schlage networked product portfolio to include the new Schlage RC Reader Controller. This new innovative device combines the power of the Pure IP access control technology with Schlage's intelligent hardware and credentials, delivering a comprehensive and cost-effective perimeter solution to customers. The benefits of having a panel and reader in a single enclosure eliminate the need for multiple devices The benefits of having a panel and reader in a single enclosure eliminate the need for multiple devices while creating a simplified architecture with the ease of installation. Customers now have the power to leverage their existing infrastructure with this scalable and flexible solution. “Allegion's continued commitment to technological innovation means there is no break in the relentless drive to move the industry forward. We continue to hire the brightest developers, engineers and industry experts and invest in the best technology partners,” said Devin Love, Director of Commercial Electronic Products at Allegion, adding “The result is a constant stream of new products and features hitting the market.” ISC West 2021 ISC West 2021 attendees will have the opportunity to meet with Allegion executives and industry thought leaders, as the company showcases why it is the partner of choice for IT leaders, facility executives, institution decision-makers, architects and multifamily property executives. For security professionals who will not be attending the show in person this year, Allegion is offering virtual one-on-one meeting opportunities. Additionally, professionals can connect virtually through: Security in 30: This popular webinar series explores industry hot topics, such as interoperability, the mobile movement, touchless solutions, and Overtur. Each session is followed by a live Q&A and offers opportunities for follow-up media interviews. Virtual Training: Allegion offers a wide array of training curriculum for integrators and other security professionals. From online courses that are catered for the access control world to live seminars to continuing education with AIA accredited courses, Allegion is committed to making doing business easier.

Suprema, a global pioneer in access control, biometrics, and time & attendance solutions, is showcasing its latest access control solutions at ISC West 2021. ISC West 2021 marks the first year Suprema is operating a stand-alone booth at ISC West and Suprema is demonstrating advanced access control features of its BioStar 2 solution along with new products, X-Station 2 and FaceStation F2, that are equipped with contactless features suitable for the post-pandemic era. BioStar 2 access control solution At the Suprema booth, visitors can see how BioStar 2 access control solution can be deployed to strengthen security in enterprise settings. Control rooms will hold Suprema’s intelligent controller, CoreStation, along with devices to operate BioStar 2 security platform. Different access control devices can be installed at different sections of office buildings for strengthened security and enhanced convenience. For example, RFID card readers can be installed at meeting rooms to grant temporary access for visitors while offices and server rooms that require advanced security can be controlled with biometric technology like fingerprint and face recognition. Suprema booth visitors can also get a glimpse of BioStar 2’s elevator control features. X-Station 2 and FaceStation FaceStation F2 is equipped with contactless features like mask detection and remote enrollment via photo uploads Suprema’s new products, X-Station 2 and FaceStation F2 are also being displayed with detailed explanations of their contactless features. X-Station 2 is a versatile RFID card reader that also supports mobile credentials including QR codes. Mobile credentials and QR codes can be issued and revoked remotely, eliminating the need for physical contact. FaceStation F2, Suprema’s flagship face recognition terminal that combines IR and visual recognition to achieve a false acceptance rate of 1 in 10 billion is also equipped with contactless features like mask detection and remote enrollment via photo uploads. When installed in combination with a thermal camera, FaceStation F2 can also detect elevated temperature, limiting the access of people with fever and helping to contain the pandemic. Showcasing access solutions “ISC West 2021 is the first international conference Suprema is participating in since the outbreak of COVID-19.” “We are happy to be able to meet customers and partners face-to-face to introduce our latest products and innovative BioStar 2 access control solutions. Our solutions have much to offer especially in the post-pandemic era and we are always eager to hear customer feedback,” said Bob Carrino, sales director at Suprema America.

Eagle Eye Networks, the global pioneer in cloud video surveillance showcases solutions for its reseller partners serving enterprise and multisite customers at ISC West 2021. The show will take place from July 19-21.  Eagle Eye Networks resellers comprise small independents, regionals, as well as larger nationals. “Our resellers brought more enterprise and multisite customers during the pandemic, and we are seeing this trend continue unabated in the first half of 2021 as vaccination rates rise and North America returns to work,” said Dean Drako, CEO of Eagle Eye Networks. Investments in cloud surveillance solutions According to a report from research organisation Gartner, businesses around the globe are expected to spend $304.9 billion on public cloud services in 2021, representing an 18.4% increase over 2020. Organisations are hastening their digital business transformation plans spurred on by on-demand, scalable cloud models that achieve cost efficiency and business continuity, the report said.  At ISC West, current and prospective customers are invited to stop by Booth 11047, where the Eagle Eye Networks team will be on hand to discuss how a true cloud video surveillance platform can reliably meet the requirements of enterprise customers while delivering cybersecurity assurance, business intelligence, and importantly, the flexibility to change and scale systems to ensure investments are future-proof. AI and surveillance offerings Eagle Eye offers:  Technical, cybersecurity, customer service, and sales expertise and support from a global organisation. Eagle Eye’s knowledgeable staff and resources are in regions across North America and around the globe to serve our valued customers.  Video surveillance with artificial intelligence (AI) which offers limitless possibilities for keeping communities secure and engaged, helping business improve operations and customer service, and enabling manufacturers to build higher quality products in safer environments. New products such as the Eagle Eye 4G, Direct-to-Cloud Body Camera for the commercial market which extends a video surveillance system to improve staff safety and accountability, trigger an immediate response and provide valuable evidence, all while protecting assets and keeping communities safe. Eagle Eye Networks Open API platform that enables integration such as Licence Plate Recognition so users can easily manage access to gates and barriers, and search images, videos, and information with a centralised system, and access control so that security professionals can manage events in real-time with streamlined access control and video surveillance from a single user interface.

James Twigg is the Managing Director of Total Integrated Solutions (TIS), an independent life safety, security and communication systems integrator, specialising in design & consultancy, technology and regulatory compliance. Total Integrated Solutions work primarily with retirement villages, helping to ensure the safety of residents in numerous retirement villages across the country. In this opinion piece, James shares how smart technology is helping security teams and care staff alike in ensuring the safety and security of their spaces, amid the COVID-19 pandemic and beyond. Impact of smart technology Smart technology is having an impact on pretty much every aspect of our lives Smart technology is having an impact on pretty much every aspect of our lives. From how we travel, to how we work, to how we run our homes. It’s not unusual to have Alexa waking us up and ordering our groceries or Nest to be regulating the temperature and energy in our homes. And while there’s a popular misconception that people in their later years are allergic to technology, retirement villages and care homes are experiencing significant innovation too. And the result is not only improved quality of life for residents, but also improved safety and security systems for management teams. Switching to converged IP systems I’ve been working in the life safety and security industry for over fifteen years. When I first joined TIS, much of the sector was still very analogue, in terms of the technology being installed and maintained. Slowly but surely, we’ve been consulting and advising customers on how to design, install and maintain converged IP systems that all talk to each other and work in tandem. I'm excited to say retirement villages are some of the top spaces leading the way, in terms of technological advancement. Improving the quality of life for residents A move into a retirement village can be daunting and one of the key concerns that we hear about is the loss of independence. No one wants to feel like they are being monitored or to have someone constantly hovering over them. One of the ways we’ve used smart technology to maintain residents' independence is through devices, such as health monitors and motion sensors. For example, instead of having a member of staff check-in on residents every morning, to ensure they are well, sensors and analytics can automatically detect changes in routine and alert staff to possible problems. Similarly, wearable tech, such as smart watches give residents a chance to let staff know they are okay, without having to tell them face-to-face. As our retirement village customers have told us, a simple ‘I’m okay’ command can be the difference between someone feeling independent versus someone feeling monitored. Simplifying and improving security systems Smart technology gives care staff and security oversight of the needs of residents For the teams responsible for the safety of the people, places and spaces within retirement villages, smart technology is helping to improve and simplify their jobs. Smart technology gives care staff and security oversight of the needs of residents, and ensures rapid response if notified by an emergency alert, ensuring they know the exact location of the resident in need. And without the need to go and physically check-in on every resident, staff and management can ensure staff time is being used effectively. Resources can be distributed where they are needed to ensure the safety and wellbeing of those residents who need extra consideration. 24/7 surveillance When planning the safety and security for retirement villages, and other residential spaces, it’s no use having traditional systems that only work effectively for 12 hours a day or need to update during the evening. Surveillance needs to be 24/7 and smart technology allows that without the physical intrusion into people’s spaces and daily lives. Smart technology ensures that systems speak to each other and are easily and effectively managed on one integrated system. This includes video surveillance, which has also become much more effective as a result of advanced video analytics, which automatically warn staff of suspicious behaviour. Securing spaces amid COVID-19 This year has, of course, brought new challenges for safety. COVID-19 hit the retirement and residential care sectors hard, first with the initial wave of infections in mid-2020 and then, with the subsequent loneliness caused by the necessary separation of families. As essential workers, we worked closely with our customers to make sure they had everything they needed As essential workers, we worked closely with our customers to make sure they had everything they needed during this time, equipping residents with tablet devices to ensure they could stay connected with their families and friends. It allowed residents to keep in touch without risking transferring the virus. Thermal cameras and mask detection And now that we’re emerging out of COVID-19 restrictions and most residents can see their families again, we’re installing systems like thermal cameras and mask detection, so as to ensure that security will be alerted to anyone in the space experiencing a high temperature or not wearing proper PPE. Such steps give staff and families alike, the peace-of-mind that operational teams will be alerted at the earliest possible moment, should a COVID-19 risk appear. Thinking ahead to the next fifteen years, I’m excited at the prospect of further technological advancements in this space. Because at the end of the day, it’s not about how complex your security system is or how you compete in the industry. It’s about helping teams to protect the people, spaces and places that matter. I see smart technology playing a huge role in that for years to come.

As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behaviour. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behaviour, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organised campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behaviour Security directors are consistently reporting a disturbing uptick in poor fan attitude and behaviour With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behaviour, particularly when they are the targets of that behaviour. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behaviour. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labour, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditised business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labour-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practice since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.

Ask anyone how they are, and you will probably get the default response: “Fine.” Ask again and you will get a more truthful response. This could be anything from how things are going well, through grumbling around sports results, or more serious statements about pressure and mental health. Getting that real response is essential if you are going to make a difference in the future. For those of us involved in security and access management, pressure is almost a default state. Managing risk and preventing theft or data loss involves being right all the time, minimising the windows of opportunity for attackers, and keeping users productive. The last year has involved supporting remote work, managing access and identities, and keeping things working when faced with restrictions and problems on a daily basis. According to research, managing remote workers has been the biggest challenge to IT teams since the start of the pandemic. The impact of this is high, too - nearly two-thirds (66.3 percent) of IT professionals agree that they feel overwhelmed by trying to manage remote work. Of those surveyed, 55.9 percent plan to spend more on security during the next twelve months. At the same time, more than half (55.7 percent) of IT professionals feel like they are spending too much to secure and enable remote work, and (61.6 percent) believe that their company pays far more for tooling to manage users’ identities and devices than they need (or use).  Looking ahead, fingerprint readers could be used as part of user authentication to grant logical and physical access So what can we learn from these findings? The first thing is that the hybrid workspace is here to stay, and these trends aren’t going away as we emerge from the pandemic. Managing access - whether it is to cloud assets, on-premise, or to accounts on remote devices - will therefore be important in the future. The second is that improving the impact of any spend around identity should be on the roadmap for any business, but particularly at smaller companies. Implementing multi-factor authentication (MFA) is one step that everyone should take as it prevents unauthorised access to devices, applications and data. Alongside this, companies can look at how to integrate authentication into their wider working processes through risk-based conditional access and expanding mobile authentication factors. For example, many smartphones today have fingerprint readers included, and these readers can unlock devices and authorise purchases. Looking ahead, those fingerprint readers could be used as part of user authentication to grant logical and physical access, based on integrating those devices into the wider authentication and access control strategy. For many SMBs, the cost to manage access can be high when it involves implementing a traditional directory to control who has access to what. These directories involve hardware and software assets that are costly to run, so cloud-based services can offer a better approach. By removing the hardware side, and by cutting the software cost, more small businesses can improve their approach to identity and access management. Supporting a hybrid world of a physical office and remote access will put more emphasis on identity management Alongside the cost, getting people with the right skills is essential. For example, the ISC2 has estimated that there are around 3.12 million open roles for IT security professionals worldwide. Similarly, according to research by the London School of Economics, the amount of training available is reducing with expenditure per trainee falling by 17 percent. With so many open roles unfilled - and with lower budgets to train them - simplifying the overall process around access control and security is a must. This makes life easier for IT admins that are in place, and helps to free up time. The good news is that budgets have gone up for many IT admins - nearly three-quarters (74.8 percent) of small companies’ IT budgets increased during 2020, and nearly half (49.6 percent) increased by at least 10 percent. While this increase in spending was not matched by higher wages, it seems as though the majority of IT admins have actually seen their satisfaction levels increase. What can we take away from all this? Firstly, the importance of feeling like you are making a difference to your organisation is critical. As companies moved everything online and had to support remote working, the IT admin had to step up. Secondly, supporting a hybrid world of physical office and remote access will put more emphasis on identity management. This environment is one that all companies will have to embrace, even as the world looks to get back to normal. And it will be one that we can all make more than just “fine.” Instead, we can make this hybrid environment more secure and more productive for everyone.                                                        

The city of Baltimore has banned the use of facial recognition systems by residents, businesses and the city government (except for police). The criminalisation in a major U.S. city of an important emerging technology in the physical security industry is an extreme example of the continuing backlash against facial recognition throughout the United States. Facial recognition technology ban Several localities – from Portland, Oregon, to San Francisco, from Oakland, California, to Boston – have moved to limit use of the technology, and privacy groups have even proposed a national moratorium on use of facial recognition. The physical security industry, led by the Security Industry Association (SIA), vigorously opposed the ban in Baltimore, urging a measured approach and ‘more rational policymaking’ that preserve the technology’s value while managing any privacy or other concerns. Physical security industry opposes ban In such cases, it is local businesses and residents who stand to lose the most" “Unfortunately, an outright ban on facial recognition continues a distressing pattern in which the clear value of this technology is ignored,” said SIA’s Chief Executive Officer (CEO) Don Erickson, adding “In such cases, it is local businesses and residents who stand to lose the most.” At the national level, a letter to US President Biden from the U.S. Chamber of Commerce Coalition asserts the need for a national dialogue over the appropriate use of facial recognition technology and expresses concern about ‘a blanket moratorium on federal government use and procurement of the technology’. (The coalition includes Security Industry Association (SIA) and other industry groups.) The negativity comes at a peak moment for facial recognition and other biometric technologies, which saw an increase of interest for a variety of public and business applications, during the COVID-19 pandemic’s prioritisation to improve public health hygiene and to promote ‘contactless’ technologies. Prohibition on banks, retailers and online sellers The ordinance in Baltimore prohibits banks from using facial recognition to enhance consumer security in financial transactions. It prevents retailers from accelerating checkout lines with contactless payment and prohibits remote online identity document verification, which is needed by online sellers or gig economy workers, according to the Security Industry Association (SIA). At a human level, SIA points out that the prohibition of facial recognition undermines the use of customised accessibility tools for disabled persons, including those suffering with blindness, memory loss or prosopagnosia (face blindness). Ban out of line with current state of facial recognition Addressing the Baltimore prohibition, the Information Technology and Innovation Foundation reacted to the measure as ‘shockingly out of line with the current state of facial recognition technology and its growing adoption in many sectors of the economy’. Before Baltimore’s decision to target facial recognition, Portland, Oregon, had perhaps the strictest ban, prohibiting city government agencies and private businesses from using the technology on the city’s grounds. San Francisco was the first U.S. city to ban the technology, with Boston, Oakland; Cambridge, Massachusetts; and Berkeley, California, among others, following suit. Police and federal units can use biometrics Unlike other bans, the Baltimore moratorium does not apply to police uses Unlike other bans, the Baltimore moratorium does not apply to police uses, but targets private uses of the technology. It also includes a one-year ‘sunset’ clause that requires city council approval for an extension. The measure carves out an exemption for use of biometrics in access control systems. However, violations of the measure are punishable by 12 months in jail. The law also establishes a task force to evaluate the cost and effectiveness of surveillance tools. Transparency in public sector use of facial recognition Currently, the state of Maryland controls the Baltimore Police Department, so the city council does not have authority to ban police use of facial recognition, which has been a human rights concern driving the bans in other jurisdictions. A measure to return local control of police to the city could pass before the year lapses. SIA advocates transparency in public-sector applications of facial recognition in identity verification, security and law enforcement investigative applications. SIA’s CEO, Don Erickson stated, “As public sector uses are more likely to be part of processes with consequential outcomes, it is especially important for transparency and sound policies to accompany government applications.”

For more than 22 years, Open Options, Addison, Texas, has developed access control solutions that connect to leading security technologies to deliver a full-scale solution based on each customer’s unique needs. In 2018, Open Options was acquired by ACRE, which already owned the Vanderbilt and ComNet brands. To find out the latest, we interviewed Chuck O’Leary, President of Open Options. Q: It has been two and a half years since Open Options was acquired by ACRE. Briefly describe that transition and how the company is stronger today because of it. O’Leary: The ACRE transition really focused on integrating our access control solution, DNA Fusion, with Vanderbilt Industries technologies in order to further our reach in the market and enhance our portfolios. With their support, we have been able to accelerate innovations and expand our global reach. Overall, it has been a great experience to be a part of the ACRE organisation, and it has opened the doors to new opportunities for us both here in the states and globally.  Q: What is "Connect Care" and how does it benefit integrators and/or end user customers? O’Leary: For those unfamiliar with the world of access control, it can often be a little overwhelming when first introduced; however, we strive to make our products as easy to use and intuitive as possible, with Connect Care being no different.Connect Care is a system that has been specifically designed to create the most connected experience in the security market Connect Care is a system that has been specifically designed to create the most connected experience in the security market. It serves as a 24/7 bridge from our customers to services like technical support, platform support, professional services, and training. By providing these options for our customers, we can better empower them with the knowledge and expertise of our DNA Fusion access control system and ensure their success with the product.  Q: Who are the new customers entering the market for access control systems in the wake of the pandemic, and how should they be approached/managed differently? O’Leary: Over the last year, there has been a huge demand for access control systems as remote work increased due to COVID-19, and even now, as employees and students are heading back into the offices and schools. Organisations are realising that having an outdated security system is no longer robust enough for the rapid advancement of technology that we witnessed over the course of the pandemic, and really the past few years. For those who are just dipping their toe into a new access control deployment, the most important thing they can do is to search for a provider who has a solution that is easily integrated, scalable, and provides excellent training and resources. Q: Define the term "touchless access control" and explain why it is gaining a higher profile in the post-pandemic world. O’Leary: The interesting thing about access control is that it has almost always been touchless. Many organisations are looking for robust solutions that are touchless and can be utilised remotely, and it's fairly easy to understand why a solution like this would become widely popular because of COVID-19.Integrators are searching for access control systems that will serve as a proper solution for organizations The process of using access control to streamline security infrastructures is not a new concept by any means, but due to the rapid development in technology over the past few years, more integrators are searching for access control systems that will serve as a proper solution for organisations, while still supplying the touchless and remote-based features. Q: What do you see as the future course of the changing technology trends we see in today's market (such as mobile credentials, cloud-based systems, cybersecurity, etc.)? O’Leary: As we continue to tread through the different technological developments in the market today, we are noticing that mobile credentials and biometrics are becoming increasingly popular. As cybersecurity and mobility continue to become more important, we are also seeing the rapid jump to the cloud. By utilising cloud-based systems, an organisation is not hindered by a lack of storage or old software and gains the flexibility to scale their security system as their business grows. Q: How will the access control market look different five years from now versus today? What about 10 years from now? O’Leary: Within the next five years, I suspect that access control will continue to make the move towards cloud-based systems and utilise mobile credentials and biometrics. In 10 years, I think all access control will be open platform and many more organisations will embrace cloud solutions for increased functionality. Also, innovations will continue to be the drivers behind new deployments with some installations being biometrics only and include recognising fingerprints, retina scans, facial recognition, and voice. Q: What is the biggest challenge currently facing the access control market, and how should manufacturers (including Open Options) be addressing the challenge? O’Leary: One of the biggest challenges facing the physical access control market is organisations actually making the shift to more up-to-date access control systems. Organisations are looking to adopt more digital-focused access control experiencesOrganisations are looking to adopt more digital-focused access control experiences — ones that are focused on integration, newer features, cybersecurity, and ease of monitoring. Access control manufacturers should be addressing this challenge by creating integratable, scalable systems that are easily managed and provide a structured, streamlined approach for an organisation’s security infrastructure. Q: What is the biggest misconception about access control? O’Leary: Access control is not a one-size-fits-all solution, and some organisations might have different standards or assets that need protection. This is why it's vital to know the risks your organisation faces when speaking with access control providers — to ensure the best possible outcome for your specific needs. It's important to remember that whatever access control system is chosen should proactively mitigate any risks, be easily taught to and successfully used by employees, and be scalable with your organisation. No matter the line of work, a proper access control system should streamline the security infrastructure and lessen stress on the security team and employees.

Travel volumes at airports have been increasing of late, although still below the 2.5 million or so passengers the Transportation Security Administration (TSA) screened every day, on average, before the pandemic. As passengers return, they will notice the airport security experience has changed during the pandemic – and many of the changes are likely to continue even longer. Need for touchless technology The lowest U.S. air travel volume in history was recorded last April, with approximately 87,500 passengers. As passenger traffic plummeted, the aviation community sought to explore the potential of new technologies to make security checkpoints more contactless and flexible when the traffic numbers return. The pandemic has seen an increase in touchless technology deployed in the screening area. Used for cabin baggage screening, Computed Tomography (CT) produces high-quality, 3-D images to enable a more thorough analysis of a bag’s contents. Imaging Technology Millimeter-wave body scanners began replacing metal detectors globally as a primary screening method Enhanced Advanced Imaging Technology (eAIT), which uses non-ionising radio-frequency energy in the millimeter spectrum, safely screens passengers without physical contact for threats such as weapons and explosives, which may be hidden under a passenger’s clothing. Millimeter-wave body scanners began replacing metal detectors globally as a primary screening method.  AI algorithms Other innovations include an automatic screening lane, centralised image processing, and artificial intelligence (AI). Looking ahead, AI algorithms have the ability to clear most passengers and bags automatically, making the process smoother and freeing up staff to focus only on alarms. The pandemic’s need for contactless screening may accelerate the adoption of AI.   CAT machine Credential Authentication Technology (CAT) machines automatically verify identification documents presented by passengers during the screening process. The TSA continues to accept expired Driver’s Licenses and state-issued IDs for up to a year after expiration, based on the premise that license renewals may be delayed and/or more difficult during the pandemic. The REAL ID enforcement deadline was extended to Oct. 1, 2021.  Health precautions Checkpoint health precautions have been a part of the airport screening experience since early in the pandemic. Last summer, the TSA announced the “Stay Healthy. Stay Secure” campaign, which included requirements such as social distancing among travelers, ID verification without physical contact, plastic shielding installed at various locations, and increased cleaning and disinfecting. In January 2021, President Biden signed an Executive Order requiring travellers to wear face masks when in airports and other transportation facilities (to remain in effect until May 11). Checkpoint screening Clear is a privately owned company that provides expedited security that uses biometrics either a person’s eyes or face to speed along the process of getting people through checkpoints. TSA officers wear masks and gloves at checkpoints and may also wear eye protection or clear plastic face shields. The limits on allowable liquids a passenger may take on board were broadened to include a hand sanitiser container of up to 12 ounces, one per passenger in a carry-on bag. A paradigm shift Just as aviation security changed after 9/11, the COVID-19 crisis is expected to lead to a paradigm shift to create a safer and more secure environment. Measures were implemented so that passengers, staff and other stakeholders could have continued assurance and confidence in airports amid and after the pandemic.

Congress Rental Network Partner, Smart Choice Audiovisuais (Smart Choice), has installed a large Dicentis conferencing and interpretation system from Bosch Security Systems GmbH, at the Centro Cultural de Belém, the Portuguese EU Presidency Headquarters, situated in Lisbon, Portugal. A total of 70 Dicentis and 50 Dicentis Wireless Discussion devices with touchscreens provide the main input. Dicentis Wireless Discussion devices The solution can be used to deliver in-person meetings at the venue, as well as remote and hybrid meetings, so as to overcome the challenges presented by the COVID-19 pandemic. The core of the discussion and interpretation system is identical across all three of the rooms – the main plenary hall, a smaller meeting room and a press room – only varying in the number of discussion devices. “One of the requests from the EU presidency was to have the latest interpretation equipment – the latest models and the most up-to-date technology,” explains Patricia Barbosa, from the Marketing Department of Smart Choice. Bosch’s discussion and interpretation system We have always invested a lot in having modern equipment, so we were the best equipped for the job" Patricia adds, “We have always invested a lot in having modern equipment, so we were the best equipped for the job. Added to that, our CEO Manuel Lopes has been involved in all the previous Presidencies that took place in Portugal and Spain and we have a history of delivering big events with complex logistics. We offered quality and trusted service and very good technicians who have the latest Bosch certifications.” The solution also needed to be able to connect to external streaming platforms to allow remote meetings to include participants that were not able to travel to Portugal. The wired units make up the main systems in the three rooms while the wireless solution adds flexibility when required. Dicentis Interpreter desks with video output In addition to this, simultaneous interpretation is catered for by 20 interpretation booths, featuring the ISO 20109 compliant Dicentis Interpreter desks with video output. With the Dicentis System server acting as the brain of the system, remote participants can be connected into the meeting thanks to the Omneo2Dante Gateway. This Dante gateway allows for audio distribution to various streaming platforms, such as Zoom and WebEx, as well as floor distribution between rooms for socially distanced meetings. In addition to the on-site equipment, six remote booths have been created to function as an interpretation hub away from the Presidency HQ. Communications hub Instead of interpreters travelling with delegations to Presidency meetings in different cities, or asking them to use a standard office set up that they could have at home, this hub provides them with high-quality language-feeds, with the Dicentis Interpreter desks located at the Smart Choice office buildings. As such, interpretation can continue for meetings away from the Lisbon HQ as if the translators were there in person.

Collins Aerospace has completed deployment of its ARINC SelfPass™ biometrics solution at Haneda Airport, one of the busiest airports in Asia, streamlining passenger processing through reduced physical interactions and bottlenecks at multiple passenger touchpoints. Collins Aerospace is a Raytheon Technologies business. “Our ‘Face Express’ system will allow passengers to efficiently proceed through procedures at the airport (baggage drop, security checkpoint entrance, boarding gate) utilising facial recognition, eliminating the hassle of showing their passport and boarding pass,” said Shoichi Ohashi, Tokyo International Air Terminal Corporation’s senior manager for the Facility Department. “We worked closely with Collins Aerospace to achieve this and enhance passenger convenience at Tokyo Haneda airport.” SelfPass biometrics solution Rakan Khaled, vice president, Airport Systems for Collins said, “Our ARINC SelfPass biometrics solution at Tokyo Haneda Airport streamlines passenger processing while improving airport efficiency and security. Despite the challenging pandemic environment, we were able to manage staffing and suppliers to ensure smooth delivery of the solution.” This project includes the installation of 98 Self-Service Check-In Kiosks, 30 biometric enrollment kiosks, 104 biometric devices for Self-Bag Drop, 17 biometric Automated Security Gates, and 42 biometric Automated Self-Boarding Gates.

HID Global, a pioneer in trusted identity solutions announced that the Arcos Bosques Torre 1 (Tower 1) has deployed its access control solutions to heighten security and better manage visitor entry.  Located in the Bosques de las Lomas neighborhood of Mexico City, the center is comprised of six buildings. The complex includes two skyscrapers and is home to high-profile law firms, industrial, mining, media, and technology companies, and one of the city’s most recognised shopping centers. HID readers and smart card technologies With the help of system integrator Logen, Arcos Bosques Corporate Center chose HID Mobile Access® solutions as well as HID readers and smart card technologies for tenants and visitors to securely pass through its 16 turnstiles and use the 32 elevators that lead to their offices. The HID solutions also give tenants the choice of using their mobile devices or physical smart cards for entry. Touchless and safe entry  HID’s mobile access solution enables administrators to remotely manage credentials by cloud-based infrastructure “Accessing the building by simply presenting a mobile phone makes a lot of sense as we look for ways to eliminate touching things during the global pandemic,” said Santiago Morett, Project Manager at Servicon, facilities manager for Arcos Bosques. “HID Mobile Access has given us touchless entry and safer building security, which is more important than ever for our tenants.” Mobile access solution HID’s mobile access solution also enables administrators to remotely create, issue, manage and revoke credentials through the cloud-based infrastructure. Servicon, the facility management company for Arcos Bosques, now has continuous building access visibility through a unified, up-to-the-minute database of the tower’s tenant names, affiliated companies, and work locations. "Building security today extends not only to who has access but also to how individuals can enter a facility,” said Harm Radstaak, Senior Vice President and Head of Physical Access Control Solutions with HID Global. “HID’s access control solutions provide the foundation for optimal oversight and control while also keeping people healthy and safe.”

The Los Angeles Football Club (LAFC) announces that it is turning to Alcatraz AI, the building access control technology developer, to provide touchless, badgeless building access for all staff at their home, Banc of California Stadium. Alcatraz’s facial authentication technology provides a frictionless access control experience that is more secure and hygienic. The technology reduces touchpoints while streamlining building access protocols, and provides LAFC with a future-proof security solution. Facial authentication technology As businesses begin resuming on-site operations, health and safety is top-of-mind. According to one survey, two-thirds of employees have safety concerns as they return to on-site workplace participation, prompting business leaders to take steps to improve their holistic safety landscape. As businesses begin resuming on-site operations, health and safety is top-of-mind The football Club is deploying Alcatraz AI’s facial authentication technology to replace or augment badges for physical security and access control. This technology will be implemented in all LAFC facilities, allowing the club to more successfully resume on-site operations after the recent pandemic. With touchless entry, operations leaders can account for access security while also accommodating new pandemic-inspired health and safety protocols. Increasing building security “Touchless access using facial authentication increases building security and user convenience. In today’s operational reality, it also enhances health and safety measures by reducing touchpoints and enabling robust contact tracing programs,” said Tina D’Agostin, CEO of Alcatraz AI. “We are here to help companies secure physical spaces, helping them confidently resume on-site operations, and we are excited to support LAFC in their efforts,” she adds. “We are excited to work with the Alcatraz team to bring the future of security to all LAFC facilities,” explains Christian Lau, LAFC’s Chief Technology Officer. “We will be implementing the touch-less building/space access solutions for our personnel to automate contact tracing and real-time mitigation all in one device.”

A section of new perimeter fencing has been installed increasing security at the UK’s largest airport. The new hostile vehicle mitigation (HVM) fence at Heathrow Airport will provide protection against the potential event of a vehicle-borne attack. The UK safety barrier supplier, Hardstaff Barriers, worked alongside partner Fernden Fencing to install the steel ZoneGuard PLUS HVM system, a combined crash-tested barrier and fence solution tested to PAS 68 and IWA 14.1. Vehicle access gates The components of the ZoneGuard PLUS and fence are all fabricated and assembled off-site ensuring minimal on-site build time. The system also offers a solution for both pedestrian and vehicle access gates within the barrier run. Prior to the COVID-19 pandemic, Heathrow Airport welcomed over 80 million passengers annually and was also one of Europe’s busiest airports. Safety and Security Barrier Specialist, Nigel Bullock, Solutions Manager, at Hardstaff Barriers, has worked in the supply of HVM barriers to Heathrow and other international airports for the last 14 years. He said: “We are delighted that our ZoneGuard PLUS HVM system has been installed at Heathrow Airport and that Hardstaff is providing solutions to improve the security of Britain’s largest airport.”

Dedrone, the globally renowned company in airspace security, has announced the successful implementation of Dedrone’s counter drone technology at Preakness 146. Dedrone worked with the security team from 1/ST (1/ST Group of Companies) and the Maryland Jockey Club, owners of Pimlico Race Course, home of the Preakness Stakes, in the weeks leading up to the event for a pre-event threat assessment. Unauthorised drones detection On multiple occasions before race day, unauthorised drone pilots were detected and located with Dedrone-enabling security teams, to respond to potential threats in real-time. In 2021, Preakness 146 returned on May 15 with standardised COVID-19 protocols in place, to welcome back 10,000 socially-distanced fans and stakeholders with a key exception – that aerial intruders and unauthorised drone activity would not be tolerated. Airspace security services The Maryland Jockey Club retained Dedrone to assess the airspace security and protect race day operations from potential drone interruptions. Dedrone provided complete airspace security services, including a pre-event threat assessment, utilising Dedrone sensors and analytics software, to identify areas of higher drone activity. “The Preakness Stakes is a premier event for our company and the health and safety of horses, riders, stakeholders, guests, employees and the community is our highest priority. Prioritising safety includes how we address airspace security to protect against drone threats,” said Robert (Rob) D’Amico, Chief Security Officer, 1/ST.  Detection, analytics and protection Law enforcement issued warnings and educated the drone pilots about their violations “As the Chief Security Officer for 1/ST and as former Chief of Operations for the FBI’s Counter UAS Unit, I knew Dedrone was the ideal airspace security partner to provide detection, analytics and protection for our event. Dedrone allowed our team to focus on executing the safe, stellar race day operations that 1/ST is known for.” Dedrone identified multiple drone incursions, allowing the Maryland Jockey Club and local law enforcement to locate and approach unauthorised pilots. Law enforcement issued warnings and educated the drone pilots about their violations. On race day, Preakness 146 did not experience any drone incursions.  Countering the threat of unauthorised drones Dedrone provides airspace security for government, military, critical infrastructure, and major public events, including the 2019 RBC Canadian Open, and the 2018 PGA Tour – Waste Management Phoenix Open. Shutdowns due to the COVID-19 pandemic closed venue doors to spectators, however, aerial trespassers remained a persistent and escalating threat to event operations. As venues and stadiums welcome back spectators, Dedrone works with security teams to prevent drone threats to operations. True airspace protection “Despite airspace restrictions in place, public and sporting events remain vulnerable to unauthorised drone flights, and the only way to ensure true airspace protection is through Dedrone’s airspace security solution,” shares Aaditya Devarakonda, the Chief Executive Officer (CEO) at Dedrone. He adds, “The coordination of security teams at Preakness Stakes leveraging Dedrone, demonstrate how venue security providers can stay ahead of airspace threats by easily integrating drone detection into their existing security ecosystem.”

The idea of touchless systems has gained new levels of prominence during the last year, driven by the global COVID-19 pandemic. Contactless systems have been part of the industry’s toolbox for decades, while technologies like facial and iris recognition are finding new uses every day. We asked this week’s Expert Panel Roundtable: Which security markets are embracing touchless, contactless systems and why? 

In-person training sessions were mostly canceled during the worst of the COVID-19 pandemic. However, the need for training continued, and in some cases increased, as the security industry sought to adapt to the changing business climate of a global emergency. So how well did we as an industry adjust? We asked this week’s Expert Panel Roundtable: How has security industry training changed in the last year?

Large public events were out of the question during the depths of the pandemic. However, public events are likely to experience a resurgence along with a more optimistic outlook in the coming months. In addition, there will likely be pent-up enthusiasm for these events among individuals weary from months of isolation. We asked this week’s Expert Panel Roundtable: What are the security challenges of public events planners in 2021?