Artificial intelligence (AI)

Codelocks has expanded its Marine by Codelocks range, giving customers a wider choice of weather-resistant keyless access solutions. Due to the popularity of its CL510 and CL515 Marine by Codelocks products, launched in October last year, Codelocks has added a number of new locks to its Marine by Codelocks range. The new additions include light and medium duty locks from the CL200 and CL400 mechanical range, as well as further heavy-duty locks from the CL500 mechanical range – all of which are suitable for both internal and external doors. Marine grade locks The marine grade coating resists exposure to salt spray and moisture, helping to prevent damage caused by corroding The marine grade coating resists exposure to salt spray and moisture, helping to prevent damage caused by corroding, and also gives the locks a smart black finish. Colin Campbell, Managing Director at Codelocks said: “There has been a lot of demand for our CL500 Marine by Codelocks range, and customers love the sleek black finish – so we decided to offer more choice.” “Marine grade locks are ideal for outbuildings, gated sport courts, construction sites, marinas and homes by the water – and customers can now choose from a wider range of Marine by Codelocks products to suit their needs.” Limited lifetime guarantee “These are the same reliable, easy-to-use mechanical locks you’ll find in our original CL200, CL400 and CL500 ranges, but with a tougher, more robust exterior. Customers wanting a marine grade lock can now choose between knob or lever handles, deadbolt or latch fastenings, and more.” “And, of course, all Marine by Codelocks locks come with our limited lifetime guarantee as well as technical support.” Cost-effective and easy to install, all the locks in the Marine by Codelocks range have been salt-spray tested, performing 1000 hours and are ideal for outdoor and coastal applications.

IDS Imaging Development Systems GmbH expands their headquarters in Obersulm-Willsbach – after a construction period of about one and a half years, the technology centre b39 could be moved into. "Despite COVID 19, the work went almost without a hitch," says managing director Jan Hartmann. "We are very pleased that with the new building we can provide our employees with an ultra-modern and at the same time very attractive place to work.” With more than 4,500 square metres of total space, there are a total of 52 offices and six conference rooms of completely different design, as well as an event room with space for up to 200 people. Product-specific topics On the top floor, a loft-like open space area with individually designed meeting corners offers plenty of inspiration for creative work. Height-adjustable desks, ergonomic chairs, shower rooms with towel service and a company restaurant supplied by regional producers with meals subsidised by the employer are further benefits for the employees. Also new is the multi-storey car park behind the building, which has 262 parking spaces and charging stations for electric cars. The spacious premises will be used by IDS itself to train employees in product-specific topics A central aspect of the striking new building is also its use as a platform for further education. Although, due to the current situation, hardly any face-to-face events are possible at present, this will of course change in the future. On the one hand, the spacious premises will be used by IDS itself to train employees in product-specific topics. Image processing technology On the other hand, the b39 Academy, a new branch of IDS, is located there. The aim is to jointly promote the development of digital specialist, methodological and technical skills, for example through event cooperation and knowledge transfer on topics such as image processing technology and artificial intelligence. Contacts with early-stage start-ups are also a focus. The innovative new building is intended to be a forum for all those who bring fresh ideas with them. "Technological progress, socio-cultural change and new work can best be shaped with specialist knowledge, methodological competence and soft skills," emphasises academy director Miriam Brenner. Since 1997, the company has been developing and producing high-quality products for industrial image processing at its Obersulm site. Limitless spectrum of applications IDS once made the USB interface for the camera sector suitable for industrial use Driven by a pioneering spirit and the will to create something really new, founder and owner Jürgen Hartmann has managed to become one of the largest manufacturers of industrial cameras with IDS. With technological foresight and a keen sense of future developments, IDS once made the USB interface for the camera sector suitable for industrial use. A total of three different product lines enable a limitless spectrum of applications in the fields of equipment, plant and mechanical engineering as well as in non-industrial areas such as medical technology, agriculture or logistics. Focusing on technology trends In addition to powerful USB, GigE and 3D cameras, the latest innovation is the visionary product platform IDS NXT with artificial intelligence – a new generation of vision systems for industrial applications. In future, the company, which has around 300 employees, will thus offer not only cameras but also easy-to-use and flexible complete systems for image processing. In addition to artificial intelligence, IDS is currently focusing on the technology trends of machine vision and robotic applications, which are generating growing demand in the 3D segment for camera manufacturers.

The opportunity for businesses to take full advantage of the meta-data captured by AI cameras has been significantly enhanced with the introduction of 3 new Wisenet NVRs. The feature-rich NVRs, which offer up to 400Mbps network camera recording, are able to read the AI metadata, enabling operators to quickly and accurately search video for objects and attributes associated to them.  Introduced at the same time as the 64 channel XRN-6410B4 and sharing the same features, the Wisenet XRN-3210B4 has 32 channels, whilst the 64 channel XRN-6410DB4 NVR is also equipped with a dual switched-mode power supply (SMPS), to ensure continuity of recording for mission critical applications. The 3 NVRs are compatible with all Wisenet AI cameras which have licence-free Deep Learning AI video analytics onboard. Minimising false alarms Together, the NVRs and AI cameras offer a high degree of detection accuracy, whilst minimising false alarms The analytics simultaneously detects and classifies various object types, including people, vehicles, faces and licence plates, and is supported by Wisenet AI algorithms. Unique to Hanwha Techwin, these identify the attributes of objects or people, such as age group, gender or colour of the clothing a person is wearing. The attributes are saved as metadata on the NVRs alongside the images captured by the cameras, enabling users to quickly search for specific objects or incidents. The algorithms are even able to recognise if a person is wearing glasses or holding a bag. Together, the NVRs and AI cameras offer a high degree of detection accuracy, whilst minimising false alarms. As such, they provide control room operators and security personnel with a powerful tool to identify and respond quickly to any suspicious activity. Analyse business intelligence They also offer businesses, and in particular the retail sector, with the opportunity to capture and analyse business intelligence, which will enable them to review customer demographics, gain a greater understanding of customer behaviour and improve the customer experience. In this respect, because AI can handle extremely busy and dynamic scenes, it is much more suitable for retail environments than traditional video analytics. In addition to H.265, H.264 and MJPEG, the new NVRs support WiseStream II, a complementary compression technology, unique to Hanwha Techwin, which dynamically controls encoding, balancing quality and compression, according to movement in the image. When WiseStream II is combined with H.265 compression, bandwidth efficiency is improved by up to 75% compared to current H.264 technology. Valuable video evidence Automatic Recovery Back-up will facilitate the transfer and seamless storage of the images stored on the SD card Installation time is minimised with the ability for engineers to remotely connect to the NVRs via a smartphone or tablet without having to set up a complex network, by using P2P and unique QR product codes. In addition, the NVRs can be easily and quickly configured to match an end-user’s requirements via an updated Wisenet user interface, and with the help of a new installation Wizard. If communication between one of the NVRs and a Wisenet camera equipped with an SD card is disrupted, Automatic Recovery Back-up (ARB) will facilitate the transfer and seamless storage of the images stored on the SD card when the network connection is restored. This provides continuity of recording and negates the risk of what could be valuable video evidence being lost. Other key features include: 16 HHD bays enable up to 160 TB of data to be recorded and stored onboard in non-RAID mode. RAID-5 and 6 support (8 HDDs x 2 array) Improved Wisenet camera compatibility with support for 4K, 8K, thermal imaging, PTZ and multi-sensor models Dual HDMI display outputs Simultaneous playback on all channels New user-friendly graphical display which provides operators with a wide range of practical features, including ‘Instant’, timeline and event thumbnail preview Event push notifications to smartphones ONVIF Profile S conformant Video security solutions “Our AI cameras, supported by these new NVRs, are allowing us to offer future-proof video security solutions that deliver a level of functionality which would have been difficult to imagine just a few years ago,” said Uri Guterman, Head of Product & Marketing for Hanwha Techwin Europe. “They are a clear demonstration of Hanwha Techwin’s commitment to harness the power of AI technology and in doing so, enable our customers to achieve maximum value from their video surveillance systems.”

ACOEM, a premier manufacturer and supplier of advanced public security solutions, is introducing its state of the art acoustic threat detection technology solution in the United States this year. The solution, known as ATD (Acoustic Threat Detection), uses ACOEM’s signature AI powered technology to sense and track threats to public safety. ATD combines the power of sight and sound to boost a security system’s intelligence using surveillance cameras attached to ACOEM’s signature sensors. Once a sensor detects a threat, the surveillance camera immediately responds by turning to face the threat’s detected location. Threat detection alerts ACOEM recognises the tremendous opportunity their cutting edge technology has to serve and protect communities Real-time threat detection alerts are sent to a VMS so first responders can make quick and informed response decisions. While ACOEM has provided global military security solutions using AI technology for the past 25 years, this is the first time the company is introducing it in the civilian arena. With active shooter events on the rise, ACOEM recognises the tremendous opportunity their cutting edge technology has to serve and protect communities. “Having a sense of security is a basic human need, so we want to use our capabilities for the greater good of society,” says Bobby Darling, Director of Marketing at ACOEM. Active shooter event Partnering with entertainment venues, corporate campuses, schools, and cities will enable ACOEM to implement ATD in the places that are most at risk for an active shooter event. ATD offers indoor and outdoor threat detection sensors. Solutions are customisable to meet the security needs of the establishments it serves. ATD is part of ACOEM’s developing portfolio of security solutions. Future technologies will support the monitoring of public threats beyond gunshots such as air quality levels. To see the product in action, sign up for the Introducing ACOEM Acoustic Threat Detection on December 10th at 1:00 EST.

As the multi-billion-dollar market for artificial-intelligence-based video analytics continues to grow, so does the number of video analytics solution providers. In Q3 of 2018, Stockholm-based consulting company Memoori identified 128 active companies in the supply chain for AI video analytics [i]. This list is far from exhaustive, considering how analytics has been gaining interest and becoming mainstream in 2020, with users expecting more accurate alerts based on object detection instead of motion detection, hardware providers developing more powerful but compact chip sets for deployment, and more startup solution providers carving out their niche in the market.   Given so many choices, the question arises as to how a system integrator can evaluate and select the best solution for his customer. Although the criteria vary for each vertical, there are some key metrics to consider across the field: Open platform Ease of use Robustness and reliable performance Versatility Good support and integration Low total cost of ownership 1. Open platform Open platform allows the user to have complete flexibility, avoid being locked into any particular manufacturer, and utilise the best-of-breed solution available in each category. Analytics has been gaining interest and becoming mainstream in 2020 In 2019, an IPVM survey shows that 51% of system integrators always prefer an open platform to an end-to-end solution (i.e., all components including camera, VMS, analytics, etc. provided by one manufacturer), and 24% select open platform or end-to-end depending on customer requirements [ii]. For analytics, as the users commonly have an existing infrastructure, investing in a technology overhaul would be too expensive. An open-platform analytics product, i.e., a camera-agnostic, VMS-agnostic, and computer-server-agnostic product, will add value to the existing infrastructure within a reasonable budget. Open platform also makes it easier and more cost-efficient to upgrade each component when necessary. 2. Ease of use One of the main reasons and goals of applying AI to security is to help the user automate the process of watching hours and hours of surveillance videos, extract useful information and send alerts when necessary. In other words, AI should make it easier for the user to operate the security system. Thus, a good AI video analytics solution must be easy to set up and connect to the existing infrastructure, easy to use on a daily basis, and easy to scale with the expansion of the business. Let us examine each point in more details: Easy to set up: a turn-key, plug-and-play solution helps save time and money. The system integrator can spend a couple of hours instead of days to help the customer set up. In both 2018 and 2020, the most common reason that integrators cited for choosing a solution is that “it just works” [iii][iv]. Easy to use: an intuitive, no-learning-curve user interface allows the customer to make the solution second-nature, maximize its utility and gets the highest return on investment. The best-case scenario is that everyone in the user’s organisation, e.g., every police officer in a city police department, can use the solution on a daily basis, not limited to a technical staff with rigorous training. Easy to scale: the solution must be designed to seamlessly scale in different ways: number of cameras (e.g., from a few to a few thousands); deployment locations (e.g., can we access data in our branch office in another city? how about another country?); types of device and deployment (e.g., body-worn cameras, in-vehicle, control center, cloud). 3. Robustness and reliable performance Traditional VMD (video motion detection) -based analytics have many limitations and false alarms, so AI-based analytics were developed, primarily to identify different objects in the videos with high accuracy. However, such accuracy must be achievable in different real-life environments. The best solution does not let low lighting, snow and rain, spider crawling in front of the cameras, etc., interfere with human intrusion detection or license plate recognition at night. In the case of temperature detection, users should be able to walk by the system at a normal pace without removing the mask to minimise disruption and maximise worker efficiency. A more robust solution means less time and resource spent on false alarms. 4. Versatility A versatile, feature-rich, multi-functionality video analytics is the most effective choice for system integrators in the long term. Not limited to only object detection, AI can be trained to recognise higher levels of details (e.g., faces, age, gender, license plates), track objects (including people and vehicles), and detect certain behaviours (e.g., loitering, theft). In other words, a more versatile analytics solution can recognise more types and behaviors of objects for more use cases. Most users have certain pain points today and are looking for only one or a few solutions. However, as the organisation grows, new situations and requirements may arise, which call for new detection functions in video analytics. The costs and complexity will add up quickly if each solution has only one function. A few examples: An LPR camera may be perfect for the need to record all license plates today, but if the police wants to find a black Toyota Prius with “A23” in the plate number, a solution that can detect the plate number, vehicle make and model will save much more time and effort. Intrusion detection based on the ability to distinguish human from other moving objects (e.g., animals) is only the first step. What if the user needs an alert for people that enter a construction zone without a hard hat and safety vest? The answer is an AI solution that can grow its repertoire. In the current pandemic, business must adopt temperature screening, distancing detection, occupancy detection, and mask detection; a solution that can provide all four analytics in one platform is clearly more useful than four individual solutions, not to mention whether the solution can be repurposed after the pandemic has been resolved. 5. Good support and good integration One of the main reasons that system integrators might select an end-to-end solution instead of an open-platform one is technical support: more responsiveness and less finger-pointing. In terms of responsiveness, good technical support is a part of the ease of use, where the system integrator and the user can rest assured that any question can be answer via email or a phone call to the manufacturer. A more robust solution means less time and resource spent on false alarms In terms of having a one-stop-shop solution to reduce finger-pointing, good support means the manufacturer can provide easy integration to 3rd-party systems, which includes API interface support. One example is access control. Video analytics is a great tool to enhance access security (e.g., face recognition to open doors for employees; LPR for parking management; weapon detection linked to automatic locked-down system), but only 24% of video surveillance systems today are integrated with access control [v]. Two of the main reasons: (1) integration is expensive, and (2) the systems are not compatible. Both hurdles can be overcome if the analytics solution bridges the gap between cameras and access control system via its API. 6. Low total cost of ownership These six criteria help both the system integrator and the end-user save time, money, and effort Cost is always a determining factor, especially in the SMB market [vi]. Customers’ expectations are high, and higher-resolution cameras are decreasing in price and increasing in numbers, which means more data to process than ever. A good analytic software solution is not only capable of many functions, its algorithms are efficient enough to fit more into the same server specs, and it does not require expensive cameras to have good accuracy, thereby increasing cost saving for the entire system. In summary, these six criteria help both the system integrator and the end-user save time, money, and effort and get the most out of video analytics in the long run. A high-performance, versatile, turnkey solution is already a reality with today’s technology, and it will only continue to improve, so there is no reason to settle for less. [i] Memoori, The Global Market for Intelligent Video Analytics 2018 to 2023, 2018 [ii] IPVM, Open vs. End-to-End System: Statistics 2019, November 11, 2019 [iii] John Honovich, IPVM, Favorite Video Analytic Manufacturers 2018, April 2, 2018 [iv] IPVM, Favorite Video Analytic Manufacturers 2020, February 25, 2020 [v] Brian Rhodes, IPVM, Access Control and Video Integration Statistics 2020, October 8, 2020. [vi] Brian Karas, IPVM, Low Cost, Low End Competitors Challenge SMB Surveillance Market, September 1, 2017

AI has opened doors to many transformation opportunities and increasingly minimised many risks  -- personal and economic -- that are alarming today. And illicit trade is one of those pains AI can offer a promising solution against. Illicit trade is a serious threat and problem that affects governments and societies on every level. While governments lose financial funds in tax revenues, thriving businesses are losing potential customers, and customers are getting tricked into purchasing counterfeit, low-quality products. Transnational organised crime generates revenue of $2.2 trillion through transnational criminal organisations, complicit corrupt facilitators, and other threat areas. The list of criminal activities is long and involves such horrific crimes as trafficking of narcotics, opioids, arms, humans, fake medicines and other counterfeit and pirated goods; illegal tobacco and alcohol; illegally-harvested timber, wildlife, and fish; pillaged oil, diamonds, gold, and other natural resources and precious minerals; stolen antiquities; and other contraband or valuable items sold across streets, social media, online marketplaces, and the dark web. In short, illicit trade is a contributing cause to large-scale insecurity and instability across markets. AI-driven technologies Here is where revolutionary AI-driven technologies come in, with their capability to fight illicit trade across markets. AI technologies in this specific application promise to help build safer and more secure communities in the future. There are a few ways that AI can support the ongoing fight against illicit trade on a global scale in a tangible way. Transnational organised crime generates revenue of $2.2 trillion For financial transactions at risk of fraud and money laundering, tracking has become an increasing headache if done manually. As a solution to this labour-intensive process, AI technology can be trained to follow all the compliance rules and process a large number of documents -- often billions of pages of documents -- in a short period of time. Among these documents widely in circulation, most have an unstructured and inconsistent format -- from invoices to insurance documentation -- are a complex system to tackle; in this whirlwind of pages, the likelihood of non-compliant and misrepresented figures to go by unnoticed. But this is also where AI can thrive as solutions become a necessity, enhancing humans’ capabilities of identifying fraud risks in the early stages. Relying on natural language processing, the technology can begin interpreting the text from the scanned and digitised documents in order to process trade information at high speed. In this context, AI-powered solutions are capable of comparing, contrasting document information and identify anomalies worth looking into further. By automating a large portion of the process, AI-driven technology allows the staff to focus on more pressing, high-involvement issues that require human judgement while saving time on the time-consuming manual work of analysing documents by hand. Identifying covert interactions between criminals As criminal networks become increasingly intricate in their illegal operations, cutting-edge AI technology is crucial in the battle against it. In 2019, EU launched a project with the goal to deploy advanced AI technology and robots to identify smuggling across the borders of Portugal, Estonia, Italy, Greece, Bulgaria, Romania and Hungary.  With the help of AI, it will be possible to send drones and autonomous vehicles to the most dubious border areas in order to enforce border control and detect smugglers quickly and efficiently. Illicit trade triggers a chain reaction of negative impact across industries, governments and individuals The issues the EU is trying to address through the project include drug and weapon smuggling, as well as human trafficking. From tight border control tracking crossings to communication monitoring to identify covert interactions between criminals on both sides of the border, the project is one among many that will expand the scope of solutions to the illicit trade problems today. AI’s contribution is significant on many levels: from predicting crime and threats to safeguarding public health and safety (in face of human trafficking, counterfeit medicines, and toxic products), these are simply inklings of major shifts that AI technology promises for the future of the battle against illicit trade. So why is fighting illicit trade so crucial? Here are a few reasons why AI’s role in fighting this global issue is crucial. In a world where customers run the risk of being deceived and tricked into buying counterfeit products, companies who provide the original products suffer through the loss of revenue and market share. The same companies are also robbed of their intellectual property and proprietary data. Furthermore, people who are employed in these companies run the risk of losing their jobs as a result of revenue and market share loss. And finally, the last straw is the loss of brand integrity and reputation to the need to compete with low-quality, sometimes even dangerous counterfeit products. Just like a domino effect, illicit trade triggers a chain reaction of negative impact across industries, governments and individuals. And it’s time for AI to step in and stop it.

Fingerprint identification had once been the most widespread biometric technology around the world. However, many argue that this technology has quite a lot of shortcomings. For instance, even expensive fingerprint reading scanners have a hard time identifying dirty or wet fingers, plus, some people's fingerprints are unreadable. Furthermore, being vulnerable to the temperature and precipitation, such scanners consequently cannot be used outdoors. Plus, fingerprint reading scanners do not meet today’s demand for contactless biometric technology. According to a new comprehensive report 'Global Contactless Biometrics Technology Market 2020-2026', "the Global Contactless Biometrics Technology Market size is expected to reach $18.6 billion by 2026, rising at a market growth of 19.1% CAGR during the forecast period. The development and acceptance of contactless biometric technologies have been driven by demand for faster and easier authentication processes and boosted by demand generated by the COVID-19 pandemic." Thus, it is contactless biometric recognition technologies that meet the latest requirements. Too expensive? Until quite recently, face recognition technology was too expensive and poorly scalable. Nevertheless, a lot of factors have changed in recent years. To start with, facial biometric technologies have become more accessible for a large audience. Being affordable, reliable, and easy to use, facial recognition systems provide a high level of security. Furthermore, the facial recognition system allows you to instantly notify about facial identification cases.The market of biometric technology is continuously growing It is also important to emphasise that the system itself automatically updates biometric data. Photos in biometric profiles can be updated directly from the video stream. The data is stored in long-term storage and does not take up much memory. The reasons mentioned above provide all business fields with a competitive advantage. Since the market of biometric technology is continuously growing, contactless identification will be highly demanded in the long run.  Impact of COVID-19 Plus, the contactless facial recognition system is especially relevant today due to the COVID-19 pandemic. Now wearing a mask is required almost in all public places. That is why those systems aimed at people's safety monitoring had to promptly develop their solutions according to the new requirements. Developers of facial biometric solutions have encountered an issue of face detection in masks. It was essential to adapt the software to such changes, more specifically update the face recognition algorithm. It may be illustrated by the case of RecFaces company. RecFaces developers have updated the facial biometric algorithm to ensure the most accurate recognition of people in masks that cover almost 50% of a person's face. Nonetheless, if the company forbids entering its territory without a mask, the system sends notifications (push or SMS notifications) to control people coming through the checkpoint with and without masks. The algorithm update has boosted face recognition accuracy and speed. Global transformation As a matter of fact, facial recognition algorithm has evolved around the world. According to the tests conducted by the National Institute of Standards and Technology (NIST), the top face identification algorithm of 2020 has an error rate of 0.08% compared to 4.1% for the best algorithm in 2014. Such improvements will reduce risks linked to misidentification, and expand the advantages that can come from proper use in the long run.Al and deep learning are key elements of the latest-generation algorithms According to the National Institute of Standards and Technology report recognition errors were caused mainly by image quality variations like pose, illumination and expression. In 2018 the software was at least 20 times more accurate than it was in 2014 and in 2019 finding “close to perfect” performance by high-performing algorithms. Such improvement has resulted from the integration or replacement of previous approaches with those based on deep convolutional neural networks, operating even with poor quality images. Artificial Intelligence (Al) and, more specifically, deep learning are key elements of the latest-generation algorithms. Facial recognition is reaching that of automated fingerprint comparison, which has been considered as the gold standard for identification for a long time. Therefore, there is no doubt that innovation drives the development of solutions, and biometric technologies also move with the times. The shift from fingerprints to facial recognition is a vivid example of such evolution!

Close collaboration with customers has been a hallmark of the physical security industry for decades. And yet, less ability to collaborate face-to-face to discuss customer needs has been a consequence of the COVID-19 pandemic. “True innovation, which comes from close collaboration with customers, is more difficult to achieve remotely,” said Howard Johnson, President and COO, AMAG Technology, adding “Not being able to visit in person has not been helpful. Kurt John, Chief Cyber Security Officer at Siemens USA, adds “We need to plan intentionally with a strategic approach for collaboration and innovation.” Securing New Ground virtual conference Security experts from three manufacturers reflected on the impact of COVID-19 on the physical security industry Security experts from three manufacturers reflected on the impact of COVID-19 on the physical security industry at a ‘View from the Top’ session, during the Securing New Ground virtual conference, sponsored by the Security Industry Association. Their comments covered business practices during the pandemic and the outlook for technology innovation in response. “We had to pivot quickly on business models and create a cross-portfolio team task force to discuss how we can leverage technologies to help customers [during the pandemic],” said John, adding “We are having outcome-based conversations with customers about their businesses and operations, and how we can combine short-term benefits with long-term growth and flexibility.” But some of those conversations are happening from a distance. Results-oriented approach in remote work environment After the pandemic took hold, Siemens shifted rapidly to remote work and embraced other infrastructure changes. “We had to refocus and lead with empathy, flexibility and trust,” said John, adding “We gave our staff flexibility to set their hours and used a results-oriented approach.” There is also a social element missing in the work-from-home model. “Virtual coffee machines do not replace being there in person,” said Pierre Racz, President and CEO, Genetec, adding “Small talk about the weather is important psychological elements.” Positives in using multi-factor identity management He predicts that, in the future, office hours may be reduced, but not floor space, with space needed for in-person collaboration and long-term social distancing. Employees will come to the office to do collaborative work, but can work from home to accomplish individual tasks that may be ‘deferred’ to after-hours, when the kids have been fed. When the pandemic hit, Genetec had resumed 95% of their operations within 36 hours, thanks to their use of multi-factor identity management. They did not suffer from malware and phishing issues. “Multi-factor is really important so that well-engineered phishing campaigns are not successful,” said Pierre Racz. Shift to ‘Zero Trust’ model All three panelists noted a coming skills gap relating both cyber security and systems integration Remote working technologies are shifting to a ‘zero trust’ model, in which access to systems is granted adaptively based on contextual awareness of authorised user patterns based on identity, time, and device posture. For example, an office computer might have more leeway than a home computer and a computer at Starbucks would be even less trusted. The approach increases logical access security while providing users their choice of devices and apps. Skills gap in cyber security and systems integration A growing skills gap has continued throughout the pandemic. “Where we have vacancies, we have struggled to find candidates,” said Howard Johnson. All three panelists noted a coming skills gap relating both cyber security and systems integration. New technologies will clearly require new skills that may currently be rare in the workforce. Cyber security will become even more important with growth in new technologies such as AI, machine learning, 5G and edge computing. A workforce development plan is needed to address the technologies and to enable companies to pivot to new business needs, said John. Adoption of temperature sensing solutions From a technology viewpoint, Johnson has seen attention shift to the reception area and portal, away from touch technologies and embracing temperature sensing as a new element. There have also been new requests for video and audio at the portal point, to create methods of access and egress that do not require security personnel to be present. “Some customers are early adopters, and others are waiting for the market to mature before investing,” Howard Johnson said. “Security companies have been faced with the need to respond rapidly to their customers’ needs during the pandemic, but without seeming like ‘ambulance chasers’,” said Pierre Racz. In the case of Genetec, the company offered new system capabilities, such as a 'contamination report', to existing customers for free. Move to a hybrid and flexible work environment In the new normal, the pendulum will swing back to the middle with more flexibility and a hybrid approach" An immediate impact of the pandemic has been a reduction in required office space, as more employees have worked from home, raising questions about future demand for office space. “The pendulum tends to swing to the extremes,” said Kurt John, adding “In the new normal, the pendulum will swing back to the middle with more flexibility and a hybrid approach.” “Users will be much more careful about letting people into their space, which requires more policies and procedures,” said Lorna Chandler, CEO, Security by Design, who participated in a panel at Securing New Ground about how the pandemic is changing commercial architecture and access control. “Users should also be careful in the rush to secure premises from COVID-19 that they don’t violate HIPAA laws or create other potential liabilities,” adds Chandler. Continuum of mechanical and electromechanical devices Mark Duato, Executive Vice President, Aftermarket, ASSA ABLOY Opening Solutions, said a “Continuum of mechanical and electromechanical devices is needed to protect premises and ensure convenient operation of an access control operation.” “First and foremost, the immediate reaction to the impact of COVID-19 is to rush to educate and invest in technologies to increase the ability to analyse people,” said Duato, who also participated in the access control panel. Shift to touchless, frictionless access control “The move to touchless, frictionless access control “is really a collaboration of people, process and technology,” said Valerie Currin, President and Managing Director, Boon Edam Inc., adding “And all three elements need to come together. Touchless and frictionless have been in our market for decades, and they’re only going to become heightened and grow. We’re seeing our business pivot to serve markets we have not served in the past." More and more data is a feature of new systems, but is only helpful when it is analysed. “We all live in a world of data, or IoT and sensor technology,” said ASSA ABLOY’s Mark Duato, adding “But we don’t want to be crushed by data. Data is only helpful when you can reduce it to functional benefits that will help us innovate. We have to take the time to squeeze the value out of data.”

The COVID-19 pandemic has provided a double challenge to physical security systems integrators. For one thing, they have had to adapt their own businesses to survive and thrive during the pandemic. On the other hand, they have also been faced with new challenges to serve their customer’s changing needs. Global pandemic effects One integrator company, North American Video (NAV) took the now-familiar steps most companies confronted to adapt their business model to operations in a global pandemic – they suspended all non-essential travel and face-to-face meetings. At one point, NAV had a single employee in the New Jersey headquarters and another one in the Las Vegas office. The rest worked from home, with other offices opening as needed over the following weeks. Another integrator, Convergint Technologies, was able to adapt its approach to the pandemic, location by location, across the United States. The integrator benefitted from its leadership structure, with local managers in various regions who are autonomous and could react to what was happening in each region. Virtual workforce “We saw a dip in April and May, but since then, we have seen business pick back up,” said Mike Mathes, Executive Vice President, Convergint Technologies. The Business of Integration virtual conference sponsored by the Security Industry Association (SIA) “We already had tools and infrastructure deployed to support a virtual workforce. We had the software and the right equipment, and that has allowed us some flexibility to approach the repopulation of our offices in a gradual way.” The impact of COVID-19 on integrators and their customers was the main topic of discussion at a session on The Business of Integration at the Securing New Ground virtual conference sponsored by the Security Industry Association (SIA). Remote monitoring North American Video also benefitted from having technical personnel spread across the United States. By assigning work duties on the basis of geography, they could travel by car with less risk than air travel. They also increased their use of remote monitoring and support to avoid extra visits to customer sites. With 80% of the business in the gaming industry, North American Video saw a profound impact on their customers with the almost complete shutdown of casinos during the early days of the pandemic. Even though gaming was impacted particularly badly by the virus, NAV stayed engaged working on four or five large casino construction projects that continued throughout the shutdown. Revenue shortfalls State legislatures will approve more casinos to help plug the holes in their budgets Other casinos took advantage of empty facilities to make needed upgrades without worrying about disrupting casino operations. “A lot of our strong, long-term clients have sought to perform upgrades during the downtime, including needed service and maintenance,” said Jason Oakley, President and CEO, North American Video (NAV). “When gaming was closed, you were allowed in the facilities to work.” Oakley also sees long-term optimism for the casino business, which will offer a means for state and local governments to make up revenue shortfalls. “State legislatures will approve more casinos to help plug the holes in their budgets,” Oakley predicted. Demands for technology Oakley and NAV have seen an evolution in customer demands for technology in light of the pandemic. The trick is to differentiate between demand that is an immediate reaction versus technology trends that have more staying power.  Although customers were keen on purchasing thermal cameras, for example, NAV did the research and recommended against the use of the technology to some of their customers. Artificial Intelligence for social distancing The use of artificial intelligence (AI) for a variety of applications seems to have more staying power. “One area of interest at a high level is modification and repurposing of AI for face mask detection, social distancing and people tracing, including integration into existing cameras,” said Oakley. “If the hospitality industry comes to terms with the new normal with smaller restaurant capacities, there may be an opportunity to use AI for social distancing.” Contact tracing and visitor management technology Mathes of Convergint sees a massive change as customers move toward managed services, accelerating the change with new use cases. We have an entire group that focuses on new solutions and what customers are looking for" As offices seek to repopulate when the pandemic subsides, customers are looking for new uses of existing technologies, added Mathes. “We have an entire group that focuses on new solutions and what customers are looking for,” he said. “They need to understand who is in the building and where they go in the building. If we know someone was only in the cafeteria from 10 to 11 a.m., we can know who was in the cafeteria at that time.” Opportunity for vertical markets to move forward He predicts technologies for contact tracing and visitor management tracking who’s in the building and where will be around for a long time to come. "Various customers and vertical markets are looking at the slowdown differently," said Mathes. "For example, while airlines have slowed down, the view from the airport market is more long-term." “They have 15-year plans, and [the slowdown] is an opportunity to move forward. In the technology space, data centres are expanding. “We try to focus our resources on areas where the money is being spent,” said Mathes. “Our K-12 group has seen an 80% growth over 2019. The money is tied to bonds, so there hasn’t been a slowdown relative to revenue.” He said Convergint is cautiously optimist about 2021.”

Combining artificial intelligence (AI) with cloud video creates systems that are smarter, safer and more cost-effective. Furthermore, adding AI capabilities can widen the advantage gap of cloud video systems compared to on-premise systems, especially for cost-conscious end users. “We strongly believe the total cost of ownership (TCO) for cloud systems is more affordable,” says Ken Francis, President of cloud video surveillance company Eagle Eye Networks. “And introducing really powerful AI will expand the cost differences.” Combining AI and cloud video To finance realisation of their vision to combine AI and cloud video, Eagle Eye Networks has raised $40 million of Series E funding from venture capital firm Accel. The money will allow Eagle Eye to continue its steep growth curve and leverage AI on its true cloud platform to reshape video surveillance. “The investment will make video surveillance smarter and safer for end users,” says Francis. In effect, end users have maximum flexibility to manage and analyse their video data however they wish The system sends captured video to the cloud, where a variety of AI or video analytics systems can extract valuable data from the captured video. Eagle Eye offers an application programming interface (API) to enable integration of best-in-breed third-party AI and analytics systems to leverage the video. In effect, end users have maximum flexibility to manage and analyse their video data however they wish. Delivering lower costs In addition to offering integration with third-party systems, Eagle Eye is investing in its own AI development, and hiring additional development and customer service personnel. As new technologies become part of the Eagle Eye platform, customers benefit from lower costs because of economies of scale. Keeping the emphasis on development of cloud systems, Eagle Eye also offers customers maximum flexibility in choosing their cameras. Eagle Eye’s on-premise cyber-hardened “bridge” can connect to almost any camera from thousands of manufacturers, including those connecting with HD-over-coax. The COVID-19 pandemic has expanded the need for end users to view their premises remotely, and in the process has highlighted shortcomings of their existing video systems. As a result, video manufacturers - including Eagle Eye Networks - are seeing a surge in end users updating their systems. Cloud video surveillance Given the costs of installing and maintaining hard drives for local storage (and additional challenges during a pandemic lockdown), more end users are opting to use cloud systems. In effect, the COVID-19 pandemic is accelerating installation of cloud video surveillance. “Our industry is the most resilient in the world,” says Francis. Eagle Eye Networks was on track to double their growth in the first quarter, and then COVID slowed everything down As a whole, 2020 has been a successful year for the cloud system provider. Eagle Eye Networks was on track to double their growth in the first quarter, and then the COVID lockdown slowed everything down. During the second quarter, their revenue from setup fees and appliances fell by 35% or so, but subscriptions increased slightly including customers looking to keep watch over their shuttered businesses. Temperature alerting solutions The third quarter saw another big uptick in business; August and September were booming, and not just from projects that were delayed from Q2. There has also been a spike in customers looking to apply temperature alerting solutions, says Francis. In uncertain economic times, cloud systems require around 40% less up-front costs, and provide flexibility to eliminate the system (and the expense) at any time without losing a large financial investment.  Cloud video has reached a tipping point in the United States, Mexico, and the United Kingdom, among other locales, but the technology lags in some other geographic areas such as France. Driving adoption is availability and cost of sufficient upload speed and bandwidth. In addition to Eagle Eye’s branded growth, the company also provides the OEM engine behind a half dozen or so cloud systems offered by other manufacturers. Backing multi-site enteprises About eight years old, Eagle Eye Networks has focused squarely on the small- and middle-sized business (SMB) market, especially multi-site businesses such as retail, banking and healthcare. They also work with local governments and K-12 schools. Moving forward, the company will seek to expand more into multi-site enterprise customers, some of which have 1,000 locations around the world and need to store their video locally to meet regulatory requirements. Multi-site businesses, benefit from the cloud by eliminating the need for local IT equipment and expensive staff Multi-site businesses, especially, benefit from the cloud by eliminating the need for local IT equipment and expensive staff. As internet connectivity becomes less expensive than installing new cable infrastructure, cloud systems will become more attractive to large campus environments such as colleges and airports, says Francis. The advent of 5G connectivity will also be a plus. All Eagle Eye products are NDAA compliant. Premium support services Further expanding its services, Eagle Eye Networks is poised to launch “Premium Support Services,” in which the cloud provider’s employees will proactively monitor and service customer sites for a minimum additional monthly fee. The cloud structure enables most problems to be addressed and solved remotely without needing to send personnel to a site. The new investment from Accel, a funding partner of top-tier tech companies such as Facebook, Dropbox and Spotify, is Accel's first investment in the security industry. In addition to investing in AI, Eagle Eye also plans to leverage the funding to expand into new regional markets with new data centres and additional staff in business development, sales and support roles.

One of the largest public train operators in the United Kingdom, Southeastern Rail Network, now relies on a smart video security solution from Bosch Security Systems to secure twelve train depots, including five unmanned locations, against theft and intrusion. The fully digital video surveillance system presents a significant upgrade to the British train operating company, which provides train services between London, Kent and parts of East Sussex and transports 6, 40,000 passengers each weekday on its 392 trains. Built-in Intelligent Video Analytics Powered by cameras featuring built-in Intelligent Video Analytics, the solution was installed and configured to the specific requirements at the train depots by Bosch integration partner, Taylor Technology Systems Ltd., over the course of six months. Video security system relies on machine learning algorithms to automatically sound alarms on security threats Fully operational at all twelve locations, the video security system relies on machine learning algorithms to automatically sound alarms on security threats, such as intruders and perimeter breaches. Beyond security applications, the system also tracks important metadata on the arrival times of trains, while also monitoring deliveries at the train depots, among other AI-assisted functions that it carries out. IP-based cameras with Starlight technology The cameras portfolio installed across the twelve depots replaces an analogue legacy solution with IP-based security cameras from the Flexidome, Dinion, and Autodome product lines of Bosch Security Systems. These smart cameras include Bosch’s Intelligent Video Analytics capabilities as a built-in feature, ensuring that the most relevant video data can be precisely applied to the requirements of the train depots. Because night-time security and surveillance is critical, especially at the five unmanned train depots on the network, the Bosch cameras rely on Starlight technology to provide full intelligent analytics at night and in low light levels. The Starlight technology supports colour filtering down to a light level of only 0.0077 lux, so as to deliver detailed monochrome images where other cameras show no image at all, and guard against intruders and unauthorised entry around the clock. Featuring digital ‘trip wire’ to counter false alarms Highly resilient against false alarms, the smart cameras can detect movement at the perimeters of the train depots using a digital ‘trip wire’. In case of a security breach, the system alerts Southeastern Rail Network’s watch personnel, who can view live camera footage, as well as recordings of incidents for heightened situational awareness and total perimeter security. Instead of relying on the pre-configured capabilities, such as vehicle tracking and more, security personnel can also use the built-in camera trainer function to ‘teach’ new functionality, such as detecting certain types of objects or situations. Remote video recordings storage with Divar recorders Recordings from the depots are safely stored and managed remotely with Divar recorders in encrypted format As an integral part of this end-to-end Bosch security solution, recordings from the depots are safely stored and managed remotely, using Divar all-in-one recorders in encrypted format. When looking at the bigger picture, the video security solution adopted by Southeastern Rail Network is part of an industry-wide evolution from cameras as mere video capturing devices to smart sensors capable of collecting rich metadata. Insights beyond security This metadata unlocks unique insights beyond security, including video analytics at the train depots that support applications such as monitoring deliveries to onsite buildings, providing access to personnel and logging the arrival and departure times of incoming trains. The system thereby not only ensures that all train depots remain fully guarded and protected 24/7 against criminal access, but also provides a data-based foundation to keep efficiency gains and cost savings on track in the long run.

IDEMIA, the globally renowned company in Augmented Identity, moved to its new headquarters in September 2018, in an 11-floor building located in La Défense business district, in Paris, France. The building brings together 1,300 employees out of total worldwide staff strength of close to 15,000 people. Biometric access control Due to the sensitive nature of its activities in this building, and given its position on the biometrics market, IDEMIA decided to deploy biometric access control throughout the entire building, a first in this business district and a fantastic opportunity to showcase IDEMIA’s flagship products in real life. Most employees get to the office via nearby metro and tram stations, and therefore, arrive within the same 30-minute window. This creates the need for a high throughput access control solution, for entrance and exit peak-times. Access to the six elevators serving the eleven floors is given after a first control at speed gates in the lobby area. MorphoWave Compact devices deployed IDEMIA opted for MorphoWave Compact associated to Digicon’s dFlow speedgates IDEMIA opted for MorphoWave Compact associated to Digicon’s dFlow speedgates. MorphoWave Compact devices were mounted on a special stylish stainless steel pedestal. Four dFlow lanes were installed, with readers for entry and exit. MorphoWave Compact is IDEMIA’s flagship biometric device for physical access control. It performs a 3D scan and verification of four fingerprints in less than one second, in a quick and easy touchless ‘wave’ gesture within the reader. dFlow speedgates These features make the product particularly well-suited for such high-traffic locations, with the capability to authenticate up to 50 people per minute, thanks to advanced algorithms based on Artificial Intelligence. With dFlow speedgates, Digicon introduces a new vision for access control gates, one with continuous flows and normally open doors. dFlow enables free flow, ushering new levels of comfort and security. Frictionless biometric solution The installation is highly acclaimed by employees who appreciate the frictionless use of MorphoWave Compact and its natural ‘wave’ hand gesture, as well as Digicon’s ‘always open’ dFlow concept, that enables them to get to the elevators in only a few seconds. Of course, IDEMIA was well-placed for this biometric employee access control deployment, being the provider of MorphoWave Compact. The employees were immediately convinced by the frictionless and hygienic experience it offered them. The team in charge of the security of the building found the MorphoWave Compact and dFlow combination more secure and less intrusive than other access control systems. Most importantly, what is true for a company like IDEMIA will also be true for any company in need of a high level of security delivered in a frictionless and convenient way, especially in high-traffic locations like in an HQ lobby.

Sharps Pixley is a British bullion house, formed in 1957 when two historic private bullion partnerships merged. In 2015 Sharps Pixley decided to put physical gold back on the streets of London via a flagship high street presence in St James’s Street, just off Piccadilly. In this very special shop, not only can customers buy products but they can also store them on-location in new, state-of-the-art safe deposit box facilities. Sharps Pixley needed to upgrade their ageing control system for their safe deposit box service. Old biometric system They were facing a number of challenges with their old biometric system which was substantially impacting customer experience and satisfaction: Capturing fingerprints during the enrolment phase, especially with older clients, would typically take several attempts. During the verification process, the shop operator faced similar issues thus requiring multiple system restarts to get the device working correctly. The software was unstable and would often crash. New additional functionalities were also required to be able to offer the correct secure services to the clients: Two person authentication to access a single safety deposit box. Manual authentication in addition to biometric identification. Replacing the key fob with a biometric solution. Access control technology Arana Security was contracted to help. Operating in the UK and Middle East, Arana Security specialises in biometric solutions, access control technology, surveillance and monitoring systems. They set about to design a new application for Sharps Pixley, to enhance the security, authentication and usability of the system - adding new next-level security clearance and a fresh and improved enrolment of clients’ biometrics. For the important biometric part, Arana Security and Sharp Pixley selected IDEMIA’s MorphoWave Compact contactless fingerprint device to enable fast, smooth and accurate verification of clients. MorphoWave Compact performs a 3D scan and verification of four fingerprints in less than one second, in a quick, easy and hygienic touchless hand wave gesture. Thanks to advanced algorithms based on Artificial Intelligence, the accuracy is very high, even with ageing fingers. Contactless biometric devices The system provided has improved the client’s service and provided a more robust, secure and reliable solution The implementation of MorphoWave Compact contactless biometric devices meant less time wasted at the desk waiting for confirmation of IDs and less stress on both the clients and employees. The system provided has significantly improved the client’s service and provided a more robust, secure and reliable solution. Sharps Pixley’s comments: “We approached the Arana team with a particularly unique set of problems to resolve including a security system that used hardware and software originally designed for a totally different purpose. I knew what I wanted but was not sure if it was possible. I was essentially an explorer deep in the jungle with a perfect map in my own head, but with no tools or machinery to hack my way out." Provides palpable reassurance "Arana did more than just clear a path for me to get to my destination - they paved the road for me afterwards. MorphoWave Compact device from IDEMIA is the icing on the cake that makes this all possible. Used properly it is refreshingly simple and intuitive. The team here and our clientele no longer struggle to manage or use our access system. The device itself provides palpable reassurance in the technology and that has true value”, says Bruno Garcia, Sharps Pixley.

An important heritage site which played a key role in protecting the UK during World War II is itself being made safe and secure with the installation of a comprehensive and fully integrated security system, including more than 75 Dahua HD CCTV cameras. Battle of Britain Bunker The Battle of Britain Bunker is an underground operations room in Uxbridge, formerly used by No. 11 Group Fighter Command during the Second World War, most notably in the Battle of Britain and on D-Day. The operations room was one of the key parts of the world’s first integrated defence system, which linked Fighter Command with Anti-Aircraft Command, Barrage Balloon Command, the Observer Corps, radar, and the intelligence services. The site is run by Hillingdon Council as a heritage attraction with a museum and a visitor centre. Fully integrated security solution DSSL Group installed more than 75 Dahua HD CCTV cameras linked to a Genetec Security Centre VMS DSSL Group completed a full analysis of the existing CCTV and intruder alarm systems, with the aim of creating a fully integrated security solution, to enhance the security around the site, reduce manned security costs, and speed up remote security and police response times. Using the existing wireless network also designed by them across the borough, DSSL Group installed more than 75 Dahua HD CCTV cameras linked to a Genetec Security Centre video management system (VMS), as well as Axis IP PA speakers externally. All cameras are viewable by management and the security team on site, and also from Hillingdon Council’s main CCTV control room. Surveillance cameras with smart analytics using AI External cameras are equipped with smart analytics using AI, to help secure the perimeter of the site. In 2018, a state-of-the-art wireless CCTV system consisting of more than 1,000 Dahua HD cameras, along with Dahua NVRs, XVRs and control and viewing equipment, was installed across the borough by DSSL Group. More recently, an additional 1,000 Dahua HD cameras have been added to the council's network making it 2,000 in total. In addition to the cameras, DSSL Group installed a Honeywell Galaxy 62-zone intruder alarm system which feeds back to a central monitoring station and is also integrated with the VMS. Dahua CCTV system installed Cllr Richard Lewis, Hillingdon Council’s Cabinet Member for Cultural Services, Culture and Heritage, said “The Battle of Britain Bunker is one of Hillingdon’s treasured heritage sites. It played a pivotal role in the Second World War, and it’s important that we keep it protected. Dahua CCTV system will help us to do that with their state-of-the-art system and high performing cameras.”

Artificial intelligence is more than just the latest buzzword in the security marketplace. In some cases, smarter computer technologies like AI and machine learning (ML) are helping to transform how security operates. AI is also expanding the industry’s use cases, sometimes even beyond the historic province of the security realm. It turns out that AI is also a timely tool in the middle of a global pandemic. We asked this week’s Expert Panel Roundtable: How is artificial intelligence (AI) changing the security market?

Facial recognition is the latest technology to be targeted because of concerns about privacy. If such concerns cloud the public perception, they can be harmful to technology markets. Whether the concerns are genuine or based on misinformation is often beside the point; the practical damage has already been done. But beyond market demand, what is the impact of privacy concerns on technology innovation? We asked this week’s Expert Panel Roundtable: Are privacy concerns stifling innovation in security and related markets? 

New software developments have dominated technology innovation in the physical security industry for years, making more things possible to the benefit of integrators and end users. However, hardware is another important piece of the puzzle. No matter how great your software, the system doesn’t perform unless the hardware works too. In our enthusiasm over software developments, let’s not overlook the latest in the hardware world. We asked this week’s Expert Panel Roundtable: How do hardware improvements drive better physical security?