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The cyber security threat is constant and real. Entire businesses, large enterprises and even whole cities have been vulnerable to these attacks. Growing threat of cyber attacks The threat is not trivial. Recently, two cities in Florida hit by ransom ware attacks – Rivera Beach and Lake City – opted to capitulate and pay ransom totaling more than $1.1 million to hackers. The attacks had disrupted communications for first responders and crippled online payment and traffic-ticketing systems. It was reminiscent of the $4 billion global WannaCry attacks on financial and healthcare companies. A full two years after the WannaCry attack, many of the hundreds of thousands of computers affected remain infected. And hackers are continuously devising new techniques, adapting the latest technology innovations including machine learning and artificial intelligence to devise more destructive forms of attack. Indeed, AI promises to become the next major weapon in the cyber arms race. For enterprises, there is no choice but to recognise the threat and adopt effective countermeasures Enterprise security For enterprises, there is no choice but to recognise the threat and adopt effective countermeasures. Not surprisingly, as the number, scale and sophistication of cyber-attacks has grown, so has the significance of the Chief Information Security Officer, or CISO, who owns the responsibility of sounding the alarm to the C-suite and the board – and recommending the best defense strategies. Consider it a grim irony of the digital economy. As companies have migrated to the cloud to gain scale and efficiency and integrated new channels and touch points to make it easier for their customers and suppliers to do business with them, they have also created more potential points of entry for cyber-attacks. IoT increases threat of cyber-attacks Amplifying that vulnerability is the trend of allowing employees to bring their own laptops, smartphones and other digital devices to the office or use to work remotely. And thanks to the Internet of Things, as more devices connect to enterprise systems – from thermostats to cars – the threat surface or targets of intrusion are multiplying exponentially. According to the McAfee Labs 2019 Threats Predictions Report, hackers will increasingly turn to AI to help them evade detection and automate their target selection. Companies will have no choice but to begin adopting AI defenses to counter these cybercriminals. Importance of cyber security This escalation in the cyber arms race reflects the sheer volume of data and transactions in modern life. In businesses like financial services and healthcare it is not humanly possible to examine every transaction for anomalies that might signal cyber snooping. Even when oddities are glimpsed, simply flagging potential problems can create so-called threat fatigue from endless false alarms. What’s more, attacks like those from Trickbots are specifically designed to go undetected by end users. The fact is, even if throwing more people at the problem were a solution, there aren’t enough skilled cyber security workers in the world. By some estimates, as many as 10 million cyber security jobs now go unfilled. AI is being used to conduct predictive analysis at a scale beyond human means Deploying AI As a result, AI is being deployed on multiple cyber-defense fronts. So far, it is mainly being used to conduct predictive analysis at a scale beyond human means. AI programs can sift through petabytes of data, identifying anomalies and even helping an organisation recognise and diagnose intrusions before they turn into catastrophic attacks. AI can also be used to continually monitor and allocate levels of access to a network’s multitude of legitimate users – whether employees, customers, partners or suppliers – to ensure that all parties have the access they need, but only the access they need. Countering cyber security threats To harden defenses, some AI programs can be configured to perform simulated war games To harden defenses, some AI programs can be configured to perform simulated war games. Because cyber attackers have stealth on their side, organisations might need dozens of experts to counter only a handful of attackers. AI can help even the odds, scoping out the potential permutations of vulnerabilities. As CISOs – and the CIOs they typically report to – advise C-suites and boards on their growing cybersecurity risk, they can also help those leaders recognize an enduring truth: AI programs cannot replace experienced cybersecurity professionals. But the technology can make staff smarter, more vigilant and more nimbly responsive. AI-based cyber security tools Financial and healthcare companies are leading this charge because of the sheer volume and variety of transactions they handle and because of the value and sensitivity of the data. Organisations like the U.S. Department of Defense and the space agency NASA, as well as governments around the world are also implementing AI-based tools to address the cyber threat. For businesses of all types, the threat stretches from the back office to the supply chain to the store front. That is why recognising and countering that threat must involve everyone from the CISO to the CEO to the Chairman of the Board. The AI arms race is underway in security. To delay joining it is to risk letting your enterprise become one of the grim statistics.
With the recent news headlines about store closures and the collapse of well-known chains, alongside clear adjustments in business strategy amongst established high street favourites, there is no denying that the UK retail industry is under huge pressure. A recent report suggests growing issues are leading some retailers to increase risk-taking in the supply chain. But here, Steve Bumphrey, Traka UK Sales Director, looks at ways to help retailers embrace the storm, including paying attention to security, management processes and efficient customer focus. Challenges plaguing retail industry It’s been an awful year to date for UK retail if you believe the cacophony of negative headlines about the health of the UK economy and the confidence levels of the UK consumer. The sector is facing huge challenges in dealing with the evolution in on-line and smart mobile retailing The sector is undoubtedly facing huge challenges in dealing with the evolution in on-line and smart mobile retailing. Further concerns include an unwillingness of policymakers to address the changing retail environment and how business rates and general business taxation and regulation is making a difficult situation worse. Supply Chain Risk Report According to the latest Global Supply Chain Risk Report, published by Cranfield School of Management and Dan & Badstreet, those under pressure, are now facing increased exposure to risk if they are forced to cut costs in their supply chain. The report cites data for the retail sector that shows increased levels of risk-taking since Q4 2018, with retailers reporting high levels of dependency on suppliers and indicating a propensity to off-shore to low-cost, high-risk countries where suppliers are more likely to be financially unstable. In-store technology revolution The underlying evolution of technology taking hold of the retail industry and consequential changing consumer behaviour is what is really forcing the industry to step up and act. This is not only in the shift to online and smart mobile purchases, but also with the increased use of technology in store. Self-scanning and checkouts In a bid to enhance the physical shop experience, especially in supermarket outlets across the UK, retailers are increasingly giving customers autonomy with self-scanners and checkouts and need to be able to trust them to ensure an honest transaction. And for the shoppers, this dependency on technology and not human interaction to complete a shop means scanners must be instantly available and ready for use. Many different underlying competing challenges impact the retail industry Compensators At the recent British Retail Consortium’s ‘Charting the Future’ conference, looking at retail crime and security, Dr Emmeline Taylor, a criminologist at the City University of London identified in self -service shops, several new types of ‘offenders’ such as so-called ‘compensators’ including the atypical ‘frustrated consumer’ who, “fully intended to pay but were unable to scan an item properly”, adding to the security challenge. There are clearly many different underlying competing challenges impacting the retail industry. Arguably, the increase in technology and autonomous shopping, where less staff are present (or staff cuts planned) throws up more vulnerabilities, such as the opportunity for store theft. Use of body cameras Staff needs emerging technology such as body cameras to act as a deterrent to crime and keep employees safe Furthermore, staff may need greater use of emerging technology such as body cameras to act as a deterrent to crime and help keep employees safe. In essence, prevention is better than cure, and it’s certainly cheaper. Whether combating crime physically or online, or looking to find ways to counter the high street trends, working together, sharing information and taking a more holistic approach will help the development of a shared language between retailers. Retail banking It is also here where common approaches can help to deliver on efficiencies, in time, resource and budget that can serve to operate right through the supply chain, and minimise, or even negate the need to take any risks. It can even serve to enhance the customer experience, increasing confidence in the shopping environment. Of course, when discussing the high street, it is not just the department stores and chains that are feeling the impact. Well known banks are also having to redefine their priorities and role on the high street, with customers (especially younger generations) demanding a more efficient service than ever before. Well known banks are also having to redefine their priorities and role on the high street Asset protection Leading the way is Nationwide, globally renowned building society, which prides itself on being one of the largest savings providers and mortgages provider in the UK, promoting itself as running purely for the benefit of its customers, or ‘members.’ Richard Newland, Director of Branch & Workplace Transformation at Nationwide said, “Even more than getting a good ‘deal’ from a building society, the quality of our welcome, or our renowned level of service, we make sure our members feel safe with us, enough to trust us with their greatest assets. We are doing everything we can to evolve our business and focus our efforts on providing the best and most secure services that people value.” Key management systems Traka has supported Nationwide with the introduction of dedicated key management systems So committed to its branch network, it has pledged to its 15 million members that every town and city with a Nationwide branch, will still have one for at least the next two years. A bold statement in today’s climate. Traka has supported Nationwide with the introduction of dedicated key management systems, moving its branch network into a more digital system. Keys no longer need to leave site and the audit trail capability has helped to remove the manual paper recording, allowing status of keys to be established instantly, at any time. Changes in retail market This example, together with Traka’s portfolio of high street brands and globally renowned department stores that cannot be named for security reasons, demonstrates the need for retailers to embrace the need for change, both from a product offering and operational running perspective to achieve aspirations of resonating with customers. They also prove the opportunities for success, in an unquestionable difficult market environment. If retailers can listen to customers and respond accordingly, taking into consideration staff safety and security, alongside an ability to respond quickly to personalised enquiries and expectations. This way, perhaps, the current environment can be seen as an opportunity to innovate and embrace technology to form the high street of the future.
Should ‘Made in China’ be seen as a negative in security systems and products? It’s an important and complex issue that merits a more detailed response than my recent comment in the Expert Panel Roundtable. For me, there are two sides of the answer to this question: Buying products that have certain negative attributes that are not in alignment with some part of a belief system or company mandate. Buying products that do not perform as advertised or do something that is unacceptable. For integrators and end users making the buying decisions, the drive to purchase products may not be based on either aspect and instead on the product that can do the best job for their business. But for others, a greater emphasis on the ethical implications of purchasing decisions drives decision-making. What is ethical consumption? Ethical consumption is a type of consumer activism that is based on the concept of ‘positive buying’ in that ethical products are favouredEthical consumption — often called ethical consumerism — is a type of consumer activism that is based on the concept of ‘positive buying’ in that ethical products are favoured, and products that are ethically questionable may be met with a ‘moral boycott’. This can be as simple as only buying organic produce or as complex as boycotting products made in a totalitarian regime that doesn't offer its citizens the same freedoms that we enjoy in the United States. Consider the goals of the Boston Tea Party or the National Consumers League (NCL), which was formed to protect and promote social and economic justice for consumers and workers in the United States and abroad. Some examples of considerations behind ethical consumption include fair trade, treatment of workers, genetic modification, locally made and processed goods, union-made products and services, humane animal treatment, and in general, labour issues and manufacturing practices that take these factors into account. Increase in ethical consumption The numbers show that ethical consumption is on the rise. In a 2017 study by Unilever, 33 percent of consumers reported choosing to buy and support brands that they believe are doing social or environmental good. In the same study, 53 percent of shoppers in the United Kingdom and 78 percent in the United States said they feel better when they buy products that are ‘sustainably’ produced. There’s clear evidence that products from some Chinese companies suffer from cybersecurity vulnerabilities Though the aforementioned question that sparked this conversation centres around concerns with products made in China, there are many other countries where, for example, governments/dictators are extremely repressive to all or parts of their populations, whose products, such as oil, diamonds, minerals, etc., we happily consume. There are also a number of countries that are a threat in terms of cybersecurity. It may be naive and simplistic to single out Chinese manufacturers. Impact on physical security products Product buying decisions based on factors other than product functionality, quality and price are also starting to permeate the security marketplace. While this hasn't been a large focus area from the business-to-business consumption side, it's something that should be considered for commercial security products for a variety of reasons. Hardware hacks are more difficult to pull off and potentially more devastating" There’s clear evidence that products from some Chinese companies suffer from cybersecurity vulnerabilities. Last fall, 30 U.S. companies, including Apple and Amazon, were potentially compromised when it was discovered that a tiny microchip in the motherboard of servers built in China that weren't a part of the original specification. According to a Bloomberg report, “This attack was something graver than the software-based incidents the world has grown accustomed to seeing. Hardware hacks are more difficult to pull off and potentially more devastating, promising the kind of long-term, stealth access that spy agencies are willing to invest millions of dollars and many years to get.” This, along with many other incidents, are changing the considerations behind purchasing decisions even in the physical security industry. Given that physical security products in general have been lax on cybersecurity, this is a welcome change. Combating tech-specific threats In early January, members of the U.S. Senate introduced bipartisan legislation to help combat tech-specific threats to national security posed by foreign actors and ensure U.S. technological supremacy by improving interagency coordination across the U.S. government. The bill creates the Office of Critical Technologies & Security at the White House, an indication that this issue is of critical importance to a number of players across the tech sector. Members of the U.S. Senate introduced bipartisan legislation to help combat tech-specific threats to national security posed by foreign actors To address a significant number of concerns around ethical production, there are certifications such as ISO 26000 which provides guidance on social responsibility by addressing accountability, transparency, ethical behaviour, respect for stakeholder interests, respect for rule of law, respect for international norms of behaviour and respect for human rights. While still emerging within physical security, companies that adhere to these and other standards do exist in the marketplace. Not buying products vulnerable to cyberattacks It may be counter-productive, even irresponsible, to brand all products from an entire country as unfit for purchasing. Some manufacturers’ products may be ethically questionable, or more vulnerable to cyberattacks than others; so not buying products made by those companies would make sense. The physical security industry might be playing a bit of catch up on this front, but I think we're beginning to see a shift toward this kind of responsible buying behaviour.
The event is the opportunity to learn more about how products can be integrated with a broad range of complementary systems Integrated security manufacturer TDSi will be demonstrating the considerable benefits of full integration of its solutions with other specialist manufacturers, including Texecom, Milestone, ASSA ABLOY and SimonsVoss, on stand F1100, at IFSEC International 2015 this month. John Davies, Managing Director of TDSi commented, "IFSEC International is the perfect opportunity to learn more about how our products can be integrated with a broad range of complementary systems, from wireless locking systems to intruder alarms and CCTV VMS Platforms. All of these can be centrally administered by our EXgarde software, which provides a fully comprehensive, centrally managed security." TDSi to be a key part of 'Harmony Village' TDSi will again be a key part of the 'Harmony Village' at IFSEC International, which includes partners Texecom, GJD and Elmdene all in close proximity – making it simple for visitors to understand the connecting technologies. TDSi will also be working in close co-operation with Milestone, ASSA ABLOY and SimonsVoss at the show to explain the integration partnerships between the technologies and the providers. Distribution Partner Manager; LeAnne Hill, Channel Partner Manager; Alex Rumsey and Channel Partner Manager; Richard Hill will all be on hand on stand F1100 to discuss the benefits of working with TDSi in the UK. For international visitors attending the show, International Business Development Manager; Mica Negrilic will be available to talk about opportunities to partner TDSi in EMEA. John Davies will also be on hand to talk about the opportunities in China and the Asia Pacific region. Latest range of readers on display On stand F1100 TDSi will display its latest range of readers. These include new versions of its MIFARE and Proximity Readers, including MIFARE Plus and DESFire technologies, for added security and flexibility. Also on display will be the company's SOLOgarde, MICROgarde and EX-Series controllers, along with the combination options of its software products - including EXgarde security management and VUgarde Video Management Software. Motivational speakers This year IFSEC International features a number of well-known motivational speakers - including British racing driver and former track cyclist Sir Chris Hoy MBE, sporting executive Baroness Karren Brady CBE and Adventurer Sir Ranulph Fiennes OBE. TDSi is keen to encourage visitors from across the UK who may be considering attending the show. A recent blog (www.tdsi.co.uk/ifsec15_north) outlines the benefits of attending the show and also makes suggestions on the best ways to travel to the ExCel and to make the most of the event.
The BSIA-organised UK Pavilion the focal point of the highest-ever turnout of UK companies The Intersec exhibition held in Dubai last month is fast becoming a must attend event for British security providers. Members of the British Security Industry Association (BSIA) and its Export Council, who were there in force for the 17th year, report a high level of interest in the wide range of innovative UK security solutions, from integrated systems to access control, CCTV, perimeter protection, intruder alarm and power supply technology, on display. The scale of the British presence at Intersec 2015 was certainly impressive this time around, with the BSIA-organized UK Pavilion the focal point of the highest-ever turnout of UK companies. The positive experience of Export Council member companies at Intersec 2015 was captured by a post-event survey, with 75% of respondents answering that the number of visitors coming to their stands had grown year-on-year, paralleling what the organisers themselves have been saying. Beyond this, half of the member companies surveyed pointed out that the quality of attendees had improved - a welcome trend. Reflecting on the bottom-line business benefits, three-quarters said that they expect to obtain more orders thanks to Intersec and, looking ahead to 2016, all of the companies who replied confirmed that they were planning to attend next year's event. So what were visitors to Intersec 2015 most interested in? Well, security integration seems have been the hot topic, with all respondents to the BSIA's Export Council's post-show survey selecting it as one of the standout technology areas. This mirrors the findings of the BSIA's security and business trends research and underlines the increasing recognition amongst BSIA members’ customers of the enhanced security, and day-to-day management, benefits that can be unlocked when a number of elements from access control to video surveillance can be brought together in a seamless IP environment rather than remaining in their own discrete, and unconnected, silos. "From our members’ survey it is clear that not only was the number of on-stand visits on an upward trajectory but, crucially, there was a corresponding uplift in the level and quality of enquiries" Other technologies on the shopping list for Intersec 2015, according to the BSIA survey, included: HD (High Definition) CCTV and ultra HD in the form of 4K which continues to prove a popular choice thanks, undoubtedly, to the ability to provide additional detail in security critical applications such as banks and hotel lobbies and changing legislative requirements across the region. Beyond this video content analysis, biometrics for access control and ANPR were also in the frame. Commenting on Intersec 2015, Tom Sharrard, Vice Chair of the Export Council at the BSIA, is delighted with how the exhibition turned out for member companies: “Intersec 2015 certainly surpassed our expectations. From our members’ survey it is clear that not only was the number of on-stand visits on an upward trajectory but, crucially, there was a corresponding uplift in the level and quality of enquiries. It will, of course, be interesting to see how this translates into physical orders in the months ahead. There is little doubt that Intersec remains a strong platform for our members targeting the region, an area which appreciates the benefits of working with British businesses which offer best practice solutions that comply with the latest industry standards." Member companies were asked for their thoughts regarding Intersec 2015: Chris Williams, Director at VMS (Video Management Software) specialist Wavestore (www.wavestore.com) feels that the design of the UK Pavilion was particularly strong this year and was happy with the level of visitors: “The many visitors who attended on all three days delivered one of the best shows for some time.” A key focus for Wavestore was the energy saving capabilities of its V6 VMS which automates the spin down of hard drives not engaged in active read and write processes. Paul King, Commercial Director at Elmdene (www.elmdene.co.uk) reports that switch mode power supplies delivering efficiency levels of up to 90% were a big draw at Intersec, with leads up by 20%: “There was a lot of attention being given to our EN54 STX power supplies, high specification CCTV power supplies and PoE solutions,” says King. Natalie Simpson, Marketing Manager, Synectics (www.synecticsuk.com) says that the company's team at Intersec saw significant interest in integrated solutions and the EX camera station range, including thermal imaging. Reflecting on the bottom-line business benefits, three-quarters said that they expect to obtain more orders thanks to Intersec Another company whose solutions fitted-in with the market push for integration was TDSi (www.tdsi.co.uk), thanks to its powerful Exgarde access control software and VUgardeCCTV video management software. By the second day of the show, Managing Director John Davies was already pointing to an upward trend in attendees, a fact reflected in the company's final figures which rose by a fifth. Helen Williams, Marketing Executive at Remsdaq (www.remsdaq.com) says that the company secured record visitor numbers from across the Middle East and Africa: “We anticipate significant new business based on our multi-award winning EntroWatch and EntroStar access control products and the brand new EntroPad proximity reader with its unique Arabic keypad.” Tony Smith, Major Accounts and Marketing Manager at Integrated Design Ltd (IDL), renowned for its Fastlane turnstile solutions (www.fastlaneturnstiles.com), is also upbeat after a steady increase in visitors over the past few years. He reckons that the show is a good way to move existing business forward: “People from projects in the Gulf were able to come to see us for technical training and to look at the products they had purchased.” A member company using Intersec to show the shape of things to come was IndigoVision (www.indigovision.com) in the form of its FrontLine body worn video. Paul Murphy the company's Head of Marketing feels there is tremendous potential for the technology: “It has come to the point where it is durable and lightweight enough, and can record for long enough, for deployment by front line staff.” Users could range from staff at airports to those who are public-facing in hotels."
A long-term contributor to the BSIA’s Export Council, Ian’s expertise continues to help new exporters gain a foothold in overseas markets Following the British Security Industry Association’s AGM, Elmdene Ltd’s Managing Director, Ian Moore, has been appointed Chairman of the Association’s dedicated Export Council. With an export career spanning 20 years, Ian has made a positive contribution to the international growth of a number of businesses cross-nationally; working in the UK, Taiwan, Dubai and Libya. As Managing Director at Elmdene, a large-scale manufacturer of electronic products, Ian has in-depth experience exporting worldwide. Most notably to Germany, France, Italy, Spain, Nordics, South Africa and the Middle East. Ian has also honed his thought leadership skills throughout his professional development; from teaching at the Royal Navy Engineering University near the start of his career to later lecturing at the National Police College in Taiwan. In 2003, Ian established Detector Technologies and oversaw the company’s growth from a start-up to an international business with offices in the UK, Australia, Dubai and South Africa in just six years. A long-term contributor to the BSIA’s Export Council, Ian’s expertise continues to help new exporters gain a foothold in overseas markets. In recognition of his ongoing involvement in the Council, Ian was also recently awarded the Chairman’s Award for Contribution to Exporting at the BSIA’s Annual Lunch. Ian is looking forward to his new role and is ambitious about the future of the Export Council. When asked what his main focus as Chairman over the next twelve months will be, he replied: “I am very keen to educate members through the Council of the opportunities and risks of exporting. There is a natural assumption that exporting should be the first strategy to growing business – this is not necessarily true. Only when the home market is near to saturation (unless there is an unquestioning opportunity) and they have the products and market acceptance, should they go down this route. “Many British companies have products that will only sell into regions that are discerning about quality, innovation, compliance etc. With the extra price tag that this normally brings (including the amortisation of self and third party approving) – they will not normally be competitive when it is purely about price. In addition I want to emphasise the value the Export Council can give to its members and prospective members.” The BSIA’s Export Council, which celebrates its 20th anniversary this year, is a forum which allows relationships between the UK's security industry and overseas buyers to be founded and cultivated, and acts as an invaluable port of call for overseas-based contacts interested in developing a relationship with a UK company as a partner, customer or distributor.
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