Workforce management systems gather and analyse information and anomalies from security officers in the field. The information ranges from direct observations entered via mobile or desktop apps by officers on duty to reports from cleaning staff, the maintenance department, and CCTV operators. Taken together, the information yields business intelligence and data analytics at no additional cost.
Trackforce is a provider of workforce management solutions specific to the security industry and its unique operational requirements. From tracking guard tours to managing incidents and officers remotely, the platform improves officer accountability, optimises operations, and delivers actionable insights via a live dashboard to reduce vulnerabilities and enhance efficiencies. The platform is customisable and scales to each client’s business.
Platform to control and identify risks
“Corporate security teams deal with issues related to operational risk, facility security levels and design basis threats, and must contend with manmade, naturally occurring, and technological events,” says Guirchaume Abitbol, CEO and founder of Trackforce. “We provide them a platform that enables them to control and identify risks, deliver their service, and maintain security best practices.”
Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications
Trackforce serves large security guard companies and global organisations in diverse vertical market sectors and is expanding in facilities management. More than 200,000 professionals at over 20,000 customer sites in 45 countries use the platform. Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications, and generates data-rich analysis and key performance indicators (KPIs) that enhance monitoring and reporting.
Reduces corporate risk
Better management of corporate risk is a benefit of security workforce management. The Trackforce platform reduces corporate risk in four areas by:
- Managing multiple sites, located anywhere, with various threat levels, cultural differences, operating procedures, and regulations.
- Supporting a security budget and investment in new solutions by providing data necessary for budget approval.
- Keeping management informed about outsourced security services partners with relevant data, analytics, and transparency.
- Providing real-time data on risks and incidents so operations can be quickly optimised to ensure top-level security services.
Identifying potential threats and risks
The platform rapidly and accurately collates data (implied data or trends) based on user-selected parameters. Data- and intelligence-rich reports become available to managers from any location via a dashboard. All necessary information is displayed on a single screen in an uncluttered format.The ability to analyse current and historical data in real time empowers security managers to track patterns
Reports can be downloaded and shared with stakeholders. The ability to analyse current and historical data in real time empowers security managers to track patterns, identify potential threats and risks, and implement preventative actions and strategies.
Using data intelligence as benchmark
Security teams will use data intelligence as a performance benchmark for resources required to accomplish site goals. They will also use this information to pilot and rationalise resource needs for impending contracts based on historical, descriptive (what happened), diagnostic (why did it happen), predictive (what will happen) and/or prescriptive data (how can we can make it happen).
“For example, when a large company incurs incremental computer equipment theft, a supervisor can use the platform to review historical reports and identify patterns and anomalies,” says Abitbol. “The supervisor could then identify and proactively implement targeted strategies to mitigate the theft, such as modifying security routes, increasing patrols, or adjusting asset management protocols.”
Enhanced control of security resources
The Trackforce platform has been designed to serve clients at multiple regional and national locations and is available in many languages. The Command Center allows a security supervisor based at a central location to easily manage officers on multiple sites.
The Command Center provides greater oversight and enhanced control of security resources
The Command Center provides greater oversight and enhanced control of security resources. Management can compare locations and evaluate security with a customisable reporting dashboard for each site. The uniform platform uses the same reporting templates and processes for each secured and managed location, thus ensuring consistency and accurate benchmarking.
Trackforce’s workforce management solution has low cost and presents a low barrier to entry, with systems that can be implemented in a short time.