Siemens Digital Industries Software announced the new Teamcentre® SLM app on Salesforce AppExchange.
Developed by Siemens in collaboration with Salesforce, the app connects product engineering and product service operations by bringing together the Teamcentre Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud.
Service-centric business models
This new app enables manufacturers to adopt more service-centric business models, improve the customer experience, and increase service revenue.
“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” said Zvi Feuer, Senior Vice President of Digital Manufacturing, Siemens Digital Industries Software.
Closed loop integration
The app delivers an enhanced customer service experience that can revolutionise service operations"
Zvi Feuer adds, “Through our new collaboration with Salesforce, we’re helping manufacturers move to servitisation through a closed loop integration that brings together product knowledge with the full customer story."
Zvi Feuer continues, "The app delivers an enhanced customer service experience that can revolutionise service operations, foster collaboration between engineering and service teams, and drive enhanced customer satisfaction - by delivering the right information at the right time in a single, centralised location.”
Benefits of Teamcentre SLM app
Benefits of the new Teamcentre SLM app include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service, and helping to improve alignment between sales and service efforts.
Equipped with the right asset information, tools, and inventory, service teams can improve the customer service experience and drive revenue growth.
Visibility and AI technology
The app can scan knowledge articles created from service plans authored in Teamcentre to help find resources
The app also gives greater visibility for technicians and field staff into customer asset information alongside the graphically rich product data, managed in Teamcentre helping service activities to be completed successfully the first time.
With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcentre to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.
Efficiency and service
“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service, and open new revenue streams,” said Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce.
Achyut Jajoo adds, “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcentre service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”
The Teamcentre SLM app is available on Salesforce AppExchange.
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