The Australian Customs and Border Protection Service is responsible for the protection of the Australian community, while supporting legitimate trade and travel. At a time of unprecedented threat levels – illicit drug trafficking, terrorism, people smuggling – Customs and Border Protection manages the security and integrity of Australia’s borders, working closely with other government and international agencies, to detect and deter unlawful movement of goods and people across the border.

Rapid commerce and travel growth

Concurrently, Customs and Border Protection is responsible for protecting Australian economic interests during an era of rapid growth in international commerce and travel. By enforcing trade regulations and collecting tariffs, Customs and Border Protection helps Australia compete in a global economy.

“Customs and Border Protection plays a vital role in national security, derived from its broader responsibilities at the border and the extensive powers, expertise and technology it brings to bear,” said Michael Carmody, Chief Executive Officer, of Australian Customs and Border Protection Service. “Modernisation of customs organisations will remain imperative, with the Australian Customs and Border Protection Service motivated by continuing pressure for more sophisticated and integrated processes.”

Border protection responsibility

Border protection responsibility lies in the capable hands of over 5500 Customs and Border Protection employees in over 50 locations around Australia and overseas, and is managed from the Central Office in Canberra. The Customs and Border Protection Strategic Outlook (2007) projects that by 2015, these employees will assume responsibility for the annual oversight and management of:

  • 1 million international passengers
  • 7 million import sea containers
  • 7 million export sea containers
  • 5 million air cargo consignments
  • 220 million postal articles
  • 22,865 arriving ships

Protecting the Australian community demands sophisticated intelligence, targeting high-risk aircraft, vessels, cargo, postal items and travellers. It also requires sophisticated tools, including thousands of items of weaponry, protective gear, specialised equipment and vehicles. Furthermore, effective deployment and management of these tools is vital to assure the safety and security of Customs and Border Protection’s officers, and the 22.6 million Australian citizens they serve and protect.

Search for a solution

Prior to 2011, Customs and Border Protection maintained a system of separate spreadsheets to track and manage this considerable arsenal. More importantly, the view from Central Office in Canberra lacked immediacy. Lags in reporting times could lead to delays in repairing or replacing critical equipment, or in identifying a missing or stolen weapon. What Customs and Border Protection sought was a fast and easy way to correlate information about the location and status of arms and bulletproof vests with the officers to which they had been assigned. As staff across different locations kept their own spreadsheets, Customs and Border Protection needed a solution that could easily deliver accurate and up to date views to Central Office.

Under Michael Carmody’s imperative for more efficient, integrated processes, the Australian Customs and Border Protection Service issued a global tender for an asset tracking system. They discovered a partnership between Relegen and HID Global best fit their needs.

HID Global and Relegen solutions, Australia Custom and Border Controls
Customs and Border Protection opted to use the Relegen asset solution, with assetDNA software

The Relegen solution

Relegen specialises in the development and delivery of asset intelligence solutions. The Australian Defence Force [ADF] has employed Relegen’s technology – assetDNA™ – to manage critical assets for over a decade. The similarities between the ADF’s and Customs and Border Protection’s asset management needs, combined with the flexibility of the assetDNA solution, made Relegen the clear choice around which to build Customs and Border Protection’s new system.

The Relegen solution is enhanced by their assetDNA software technology, which enables users to assign a globally unique identity to each asset. In this case, Customs and Border Protection have opted to use the assets’ serial number. This identifier is then carried by Relegen’s proprietary assetDNA tagging solution.

A third layer of security is added through DataTraceDNA®, a covert security technology from DataDot Technology Ltd. This means that even in the event that the assetDNA tag is removed or destroyed, Customs and Border Protection can still identify the asset as one of their own.

“Our ten plus years’ experience at a mission-critical level with the Australian Defence Force prepared us well to deliver the comprehensive asset tracking solution Customs and Border Protection requires,” reports Paul Bennett, Managing Director, Relegen. “The combination of our assetDNA software and multi-layer, intelligent tagging solution enables Customs and Border Protection to track each asset uniquely. Even if a tag is separated from a weapon, Customs and Border Protection can still identify the asset through DataTraceDNA.”


The ability of assetDNA to track each asset uniquely, and in real-time, is made possible by radio frequency identification technology from HID Global. A world leader in the development and production of innovative identification tags and readers, HID provides innovative asset tags and technical support vital to the Customs and Border Protection solution.

Before HID could recommend tagging solutions, a thorough assessment of each asset was required: How is the asset used, by whom is it used, and under what conditions? For Customs and Border Protection, each tag must withstand the rigors of daily use under potentially hazardous conditions. HID manufactures asset tags that adhere and function under extreme conditions, resisting impact and vibration, and exposure to saltwater and chemicals.

HID Global solutions, Australian Border Control
HID was able to provide Customs and Border Protection with a customised compilation of RFID tagging solutions

According to Paul Bennett, “assetDNA is a powerful asset intelligence system. However, our ability to collect data is enormously dependent on reliable tags that can withstand the rigors of daily use in extreme conditions. That’s why we rely on HID. Their tags perform.”

“All Customs and Border Protection assets were analysed in terms of materials of construction and conditions of use,” says Tony Hilder, Sales Director, Industry and Logistics for Asia Pacific HID Global. “Then, we were able to match a HID tag to deliver the necessary level of reliable performance over the life of each asset.”

Customised RFID tagging solutions

HID was able to provide Customs and Border Protection with a customised compilation of RFID tagging solutions that will:

  • Withstand impact and vibration – on an assault rifle, or in a physical confrontation
  • Resist exposure to harmful elements – including saltwater, or chemical agents
  • Install covertly and inconspicuously – to prevent detection or tampering
  • Maintain data integrity and performance – assuring systemic veracity

The HID Logi Tag® Family is being applied where mechanical, chemical and temperature resistance is imperative, with the HID IN Tag Family providing ruggedised tag solutions for severe environs.

Greater security for officers

Relegen and HID are working together to help implement the sophisticated asset tracking system across all Customs and Border Protection locations. This includes the tagging of each of the armaments and critical assets in each agency, as well as training for all Customs and Border Protection personnel.

The result will be a comprehensive system that gives Customs and Border Protection a real-time view of all assets deployed and in inventory, empowering the Central Office to make critical decisions based on the latest information at-hand. It will also mean greater safety and security for Customs and Border Protection officers. Officers can perform their duties, confident they have been issued the correct equipment, and assured that it is in proper working order. In addition, the new system further minimises the risk that weapons may be stolen or remanufactured.

Significant productivity enhancements

The new system will also enable optimisation of asset use. Customs and Border Protection can now identify each asset’s progress through its lifecycle, and identify specific assets in need of immediate repair or replacement.

Customs and Border Protection will recognise significant productivity enhancements in staff time spent mustering their formidable arsenal. Going forward, the Customs and Border Protection asset-tracking system provides a model for any organisation managing operation-critical assets, in routine or emergency response situations.

Worldwide, police forces, fire departments, emergency medical teams, hospitals, and other organisations are employing solutions from Relegen and HID Global to respond quickly and comprehensively in emergencies, provide better safety for their employees, and drive the performance of their mission critical assets more effectively.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version

In case you missed it

Thermal cameras and smart cities: Preventing COVID-19 in public places
Thermal cameras and smart cities: Preventing COVID-19 in public places

With the pandemic still in full swing and no certainty as to when exactly it will come to an end, the world has been battling anxiety for months now. And with each day, circumstances change quickly and almost make it impossible to predict what will happen next, how events will unfold, and what actions to take in light of a new situation. But one thing is certain: the world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way. In this situation, what is possible to control is how the world will continue reopening – and specifically, how to ensure the safest possible reopening that will ensure the return of some degree of normalcy to people’s lives and business operations, while also managing the risk of COVID’s spread in the most efficient way. Our highly digitised, technologically advanced world This is when the power of technology comes to rescue the day: what truly sets the global crisis we face today apart from other calamities that humanity has encountered over year is the fact that it has developed in a highly digitised, technologically advanced world where each day brings about innovations with a sole purpose to make daily life and operations easier and more streamlined. And among these, the star of the past decade has been artificial intelligence. The world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way While AI has many avenues of introducing efficiency and fast problem-solving, there is one specific application that will further fuel the reopening of the world and successfully keep the spread of the virus abate. This “collaborative security” application includes a synthesis of smart video analytics, facial recognition, object identification/detection, and thermal cameras that can support the reopening of businesses globally when installed within those facilities frequented by customers. With such a level of sophistication that can ensure uninterrupted monitoring and analysis of large public spaces, these AI technologies can ideally operate best as cloud solutions to ensure a collaborative network with maximum scalability and widespread implementation. As these technologies increase in ubiquity and find their way into daily operations of businesses globally, the cost of the smart solutions will decrease proportionally to the growth of their reach. There are some highly specific ways to create this collaborative network of interconnected safety tools in the current climate. Here are some applications that have been successful to date and will increase in usability in the foreseeable future, creating “smart cities” working together towards a safer, more secure world. Maintaining social distancing practices The most important step everyone around the world has taken to contribute to the effort of slowing the spread of the virus has been social distancing. A six-foot-distance has become a new social norm that has quickly been adopted globally and become a habit to people who are naturally used to being close to others and socialising without giving distance a second thought. The star of the past decade has been artificial intelligence So, it is natural that such distancing measures take time to get accustomed to – and it is also natural that individuals may forget about them from time to time. To help maintain the six-foot distance between people at all times and give them slight nudges to keep the rule top of their minds, AI video technology can be trained to estimate the distance between individuals in public and commercial areas and identify the cases in which people get too close to each other. By notifying local merchants or authorities about such cases, the system can help ensure the safety of everyone in the area at all times while positively reinforcing the public to gradually get more accustomed to maintaining the distance and thus helping stop the spread of the virus. Detecting the virus through facial recognition Perhaps the straightforward application of such high-level technology is using video surveillance to identify persons of interest who have tested positive for the virus. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity, making it possible to identify individuals whose records show they have antibodies from those who can be potential carriers of the virus. After the initial differentiation and identification, the system can then notify the employers and employees of the facility about the results of the conducted analysis and the pursuant results, allowing them to be more vigilant and take action where necessary to ensure a safe experience for everyone. PPE reinforcement Wearing a mask or some sort of face coverage in public spaces and especially within facilities (such as stores, for instance) has been - and will continue to be - a requirement for maintaining a safe and healthy environment for people to continue with their day-to-day lives and businesses to resume regular operations. To this extent, the object detection and identification abilities of smart cameras can further reinforce this requirement and ensure that the absence of protective equipment doesn’t go unnoticed.  Essentially, these cameras can easily identify if an individual has coverage at any given point of time or not, notifying the local authorities about any risks immediately and helping them maintain necessary safety measures without having to interrupt their workflow or worry about missing a visitor without a mask. Detecting high temperature One of the key (and the most widespread) symptoms of COVID-19 is a high fever - a certain indicator of whether an individual may have been infected with the virus or not. While identifying fever with a regular human eye is nearly impossible, AI can do so at a fraction of time by quickly scanning body temperatures of any incoming individuals and determine whether it’s above CDC’s recommended temperature of 100.4F in order to determine the risk factor and notify the local authorities to take action. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity This technology is a good tactic to objectively assess potential risks that come with elevated temperatures - and sometimes, the people themselves might not realise they might (unconsciously) be carriers of the virus and thus endanger the safety of others in their vicinity. The technology is yet another step towards ensuring a safer reopening of the global economy and a more streamlined way of getting back on track while minimising the risk of spreading the virus further. It’s not all about the theory  We have tested the described approaches in our own R&D campus in Europe. The latest release of the IREX cloud enables remote fever detection and monitoring of social isolation and mask policies with AI. We have integrated thermal cameras to detect people with elevated temperature and CCTV cameras for identification and notifying those who potentially ill. In case of any health threat, the venue manager gets an instant message with a picture and exact location. These preventive steps helped our employees return to the office months earlier than it's happening in other countries. Moreover, personnel coming back to the office by their own wish as now they feel a virus-free environment in the campus - even safer than in their own homes. Now we are launching a pilot project for a well-known pharmacy chain in Florida, USA. With the help of a Computer Vision platform, staff will be able to divide customer traffic into those with normal body temperature and those who come in with elevated temperatures, as well as effectively monitor social distance norms. The goal of our potential client is to maximise the safety of customers in the post-pandemic period. Also, IREX is already deployed across hundreds of locations in the UK and will add health monitoring capability soon.

Why cloud-enabled physical security must be part of your long-term digital strategy
Why cloud-enabled physical security must be part of your long-term digital strategy

COVID-19 and the resultant lockdown saw an unprecedented demand for cloud-enabled technologies across Europe. Such services enabled people to stay connected and allowed some businesses to relocate personnel and continue to operate successfully. With enterprise-focused video conferencing mobile app downloads showing a weekly 90% increase in comparison to pre-COVID-19 figures, it’s clear that cloud services have proven invaluable in these challenging times. Now, as the benefits to business of cloud technology become apparent, and the grip of COVID-19 begins to loosen, senior decision makers must consider the learnings from the past few months and look to apply them to boost productivity, streamline costs or become more agile in the long term. Digital transformation presents some enticing advantages for those companies that have been slow to adapt. The physical security industry, traditionally video surveillance cameras (CCTV) and access control, will have witnessed how cloud infrastructure is not only cost effective and safe, but is a force multiplier for connecting platforms, services and people with potent business benefits. The future is VSaaS and ACaaS In today’s modern, connected world, dated technologies are giving way to their cloud-enabled successors, video surveillance as-a-service (VSaaS) and access control as-a-service (ACaaS). In this context, cameras and readers are added to a network as IoT devices that bring security systems up to date and represent a vital component in any modern, cyber-secure digital strategy. Frictionless access control has meant touch free access to buildings But better security is just one benefit of a much greater system that can bring real value. Built in analytics, for example, that utilise the data from network video cameras and smart access control devices, produce valuable business insights that help to inform and automate decision making. In the recent pandemic, frictionless access control has meant touch free access to buildings; while occupancy tools have helped retailers adhere to strict government guidelines on social distancing. And as more security equipment becomes connected to the wider IT network, the advantages have not been lost on the IT industry that is expressing more than a passing interest in the adoption and management of such systems. Morphean recently conducted a survey of 1000 IT decision makers across the UK and Europe, with the purpose of providing clarity around their security purchasing intent in the 2020s. Findings revealed that as many as 84% of IT managers are currently using or considering VSaaS or ACaaS systems, pointing to an appreciation of the convergence of physical security and IT security, and a willingness to embrace systems when integrated with IT in the cloud. An adaptable business model with recurring revenues Of course, it is not just the IT industry that is changing mindsets towards hosted physical security. As a result of COVID-19, end customers are demanding it too and found it easier to scale at speed when business circumstances changed. Rather than being tied to fixed IT infrastructure on premises, a hosted solution offered greater dexterity as operational challenges around the pandemic arose. Businesses were able to customise and scale quickly to meet ongoing need without the need for large upfront capital investment, instead, paying for the convenience as-a-service out of operational expenditure as a monthly cost. This is the proven business model of cloud, yet the security industry has been slow to adopt it. One key challenge is the way in which the prevalent business models in the sector operate. VSaaS is still alien to installers and integrators used to selling hardware on narrow margins, reliant on existing financial arrangements with distributors to fund new equipment. Transitioning to sales cycles based on monthly licences rather than up-front purchases won’t be easy, but the security channel must learn how if it is to remain competitive and drive new business opportunities. This recurring revenue model will be interesting for the physical security industry who will have witnessed uncertainty and, in some cases, a downturn in revenues as decisions around capital expenditure were put on hold during the crisis. Instead, convenient and recurring monthly payments will have put the installer on a firmer footing and guaranteed ongoing vendor support backed by the latest software updates and firmware upgrades to ensure delivery of a high quality service that’s always up to date and online. What is driving your digital strategy? VSaaS and ACaaS provide a flexible and fluid security and business solution Cloud is here to stay. Its resilience and ability to connect the world during the COVID-19 pandemic has proved its worth, even to the uninitiated who have now witnessed first-hand the value of connected systems. VSaaS and ACaaS provide a flexible and fluid security and business solution to meet the demands of a rapidly evolving industry, where the changing threat landscape means investing in the cloud is an investment towards success. CEOs and CIOs within the physical security reseller industry must learn the lessons and apply the learnings to drive their businesses forward in the ‘new normal’ where hosted security solutions must surely play a major part to expand their offering to a wiser customer base. Cloud-enabled physical security solutions represent an investment into improving security and operations, and a chance to forge new business relationships to face the challenges of an ever changing world.

Facial recognition: Contactless solutions for a safe, post-pandemic world
Facial recognition: Contactless solutions for a safe, post-pandemic world

Facial recognition technology has come a long way since it first came to market several years ago. Initially plagued with technical challenges and widely viewed as a futuristic solution, facial recognition is now firmly implanted in numerous consumer and business products and applications. New advancement in software, specifically in the areas of algorithms, neural networks and deep learning and/or artificial intelligence (AI), have all dramatically improved both the performance and accuracy of facial recognition, further expanding its use for an increasing number of applications. From a purely business perspective, facial recognition’s powerful identification and authentication capabilities make it ideal for two primary applications: first as a security tool, and second as a workforce management solution. The touchless, accurate credential solution Facial recognition readers meet the new emerging need to limit physical exposure to germs and viruses Even before the COVID-19 pandemic, the touchless nature of facial recognition as an access credential was gaining traction with physical and cyber security professionals. By using an individual’s face as an access control credential, facial recognition eliminates the need and expense of physical cards and proximity devices, or the need to physically enter PIN codes. In addition, facial recognition readers meet the new emerging need to limit physical exposure to germs and viruses by offering a highly accurate touchless access control credentialing solution. As a workforce management tool, facial recognition helps preserve the health of employees checking into work, while providing management with an infallible means of documenting employee time and attendance while providing a detailed history of overall workforce activity and individual personnel tracking. Both of which have been longstanding challenges due to easily compromised time tracking systems and practices. Now, nothing is left to question based on hard data. With the growing popularity of facial recognition technology, there are many choices already available with more undoubtedly on the way. Selecting the right solution for your specific access control and/or workforce management application is dependent on a very wide range of variables. But there are a few core characteristics that you should look for when evaluating facial recognition readers. Wide and near-angle LEDs Most facial recognition terminals employ some form of IR (Infrared) technology to help ensure high visibility by the unit’s image sensor. This often limits where the unit can be installed such as outdoors or near windows due to strong ambient light. More advanced facial recognition readers employ as many as 80 wide-angle near infrared LEDs and 60 narrow-angle near infrared LEDs, allowing the unit to recognise faces even in full daylight and brightly lit environments (not direct sun). This enables installation at indoor locations near windows, lobbies and building entries. 3D pixel intensity distribution analysis Another facial recognition reader advancement to look for involves three-dimensional pixel intensity analysis. Ambient lighting contains ultraviolet rays which can negate near infrared LED lighting, and can also cast shadows making it difficult for a facial recognition reader to pinpoint the facial recognition points required for identification and authentication. Three-dimensional pixel intensity distribution analysis minimises the effects of ambient light when acquiring facial images by minimising lighting contrasts. As a result, it is easier for the algorithm to recognise the shape of the face, enabling it to extract more facial features and create higher quality face templates, which are critical for accurate facial recognition. Functional ergonomics This results in a faster, more comfortable, and convenient user experience The angle and position of a facial recognition reader directly impact the performance of the unit. Facial recognition readers with different viewing angles for built-in visual and infrared cameras allows users to stand at positions that are most suitable for facial recognition with little or no effort of contortions. This results in a faster, more comfortable, and convenient user experience. High performance processing Like any intelligent edge device, the performance of a facial recognition solution is directly reliant on its processing power. New advanced facial recognition readers deliver exceptional performance by employing enhanced face template extraction technology combined with powerful processor. For example, a facial recognition reader with a 1.4 GHz quad-core processor can perform up to 3,000 facial database matches (1:N) within one second. More advanced solutions also feature Group Matching functionality capable of executing up to 30,000 matches within one second. Live face detection It is most important that the facial recognition readers you evaluate are capable of analysing faces in real time to maintain fluid entry/egress even during high volumes of employee traffic. Hardware-dependent live face detection systems employing technologies such as facial thermogram recognition and facial vein recognition require expensive hardware components, provide less accurate matches and slower authentication performance, which is counterintuitive for mainstream access control and workforce management applications. Dual authentication for added security Although the use of an advanced facial recognition reader provides the convenience, health benefits and cost-savings of touchless identification and authentication, there are many applications where more than one credential may be necessary to ensure the highest levels of security. Advanced facial recognition readers with multimodal, multifactor credentialing capabilities provide this added security benefit. For example, facial recognition readers that support multiple RFID proximity devices supporting 125 kHz and 13.56 MHz provide varying degrees of protection and greater implementation versatility. Videophone or intercom capabilities Facial recognition readers with multifunctionality can solve several challenges with one solution Facial recognition readers with multifunctionality can solve several challenges with one solution. A perfect example includes devices with SIP (session initiation protocol) videophone capabilities which effectively eliminate the need and associated expense of  installing separate intercom devices while adding another layer of security to one’s facility. The COVID-19 pandemic, and hopefully soon to follow post-pandemic world, have surely accelerated the need for highly accurate, cost-efficient, and reliable facial recognition technologies to help get people back to work safely. Selecting the right facial recognition solution for your specific access control and/or workforce management is now more important than ever before, making a little extra due diligence during the evaluation process a smart decision.