Fire Safety

London’s iconic Shakespeare’s Underglobe Theatre set the stage for the much-anticipated Women in Security Awards 2024. With places booked months in advance, the event was filled, bringing together outstanding women from diverse roles across the security sector.   Talent and dedication Organised annually by Professional Security magazine in collaboration with patron Una Riley, the Women in Security Awards are widely regarded as a prestigious platform celebrating the achievements, contributions, and exceptional leadership of women in the field. 2024’s ceremony was no exception, showcasing the extraordinary talent and dedication that women bring to the wider world of security.  Celebrating achivements Once again, the National Security Inspectorate (NSI), the UK's premier certification body for security and fire safety providers, was a proud sponsor of the awards. NSI extends its congratulations to all of the winners and finalists. In particular, NSI is proud to celebrate the achievements of those representing NSI-approved companies, who were recognised in four of the five award categories:  Security Manager  Amy Stanley – FGH Security (Winner)  Frontline  Christyll-Ann Bryans – CIS Security (Finalist)  Lisa Newton – Sodexo (Finalist)  ​Business Manager  Sophie Harper-Booth – City Group Security (Finalist)​ Technical   Hannah Powell – ASEL (Finalist)  NSI congratulations also go to Lynda Moore, who was honoured with the Baroness Ruth Henig Award.  Strength of women Commenting on the evening’s success, NSI Chief Executive Richard Fogelman said, "It is an absolute privilege to support the Women in Security Awards, an event that continually recognises the incredible contributions women make to our industry." "These awards not only shine a spotlight on their professional excellence but also serve as an inspirational example for the next generation. At NSI, we are committed to fostering diversity and supporting the achievements of all security professionals, and tonight’s celebration is a testament to the strength of women helping to shape the future of this vital sector."

Allied Universal®,  the security and facility services company, announced the launch of its new Enhanced Protection Services business unit.   High-consequence threat mitigation To address the most critical threats to life and safety, Enhanced Protection Services offers comprehensive, high-consequence threat mitigation at every stage of the risk cycle from planning and preoperational surveillance to execution and completion. Leveraging extensive subject matter expertise, the team delivers unrivaled protection for government agencies and commercial entities worldwide. Enhanced Protection Services Enhanced Protection Services is the integration of several of the company’s specialised services Enhanced Protection Services is the integration of several of the company’s specialised services including firearm and explosive detection canine teams; risk advisory and consulting; executive protection; intelligence; disaster and emergency response; chemical, biological, radiological, nuclear, and explosives screening; SmartTech screening technology; and active law enforcement. The business unit will be led by industry expert Glen Kucera, president, of Enhanced Protection Services. Protecting clients “Today’s elevated and dynamic threat landscape requires businesses and organisations to utilise specialised services that address high consequence threats,” said global chairman and CEO Steve Jones, Allied Universal. “We’ve formed Enhanced Protection Services to better protect our clients in this environment and position Allied Universal as the innovative, go-to partner for specialised security services.” Members of the Enhanced Protection Services The new business unit is built upon a bench of unrivaled subject matter expertise The Enhanced Protection Services team of 17,000 boasts highly specialised security experts, a streamlined suite of services, an expanded national footprint with greater surge capacity, and – with more than 3,000 teams – the world’s largest private sector team of explosive and firearm detection canines. The new business unit is built upon a bench of unrivaled subject matter expertise. From executive leadership to field personnel, members of the Enhanced Protection Services team draw from decades of experience including elite law enforcement and military organisations, corporate security, Big Four consulting, and beyond. Situation-specific plans They are experts in strategic intelligence, counter-terrorism, explosive mitigation, countersurveillance, executive protection, disaster response, and other areas of specialised protection. In a complex threat environment, Allied Universal Enhanced Protection Services designs situation-specific plans and programmes to preserve life safety, protect business continuity, and deliver peace of mind.

ThinCats, the alternative finance provider to mid-sized SMEs has supported Ranger Fire and Security with their latest acquisition of fire door business, Fire Door Specialists Ltd (FDS). First acquisition Ranger, which launched in February 2024, has already acquired four other businesses following Transitional Capital from ThinCats and private equity backing from Hyperion Capital – all in the active fire space – AFIL Ltd, Ignis Fire Protection Ltd, Syncro Group Ltd and IPH Fire Solutions Ltd.  This is Ranger’s first acquisition in the passive fire safety space, broadening out the Group’s offering beyond active fire safety. Fire door compliance Ian will join the senior leadership team at Ranger Fire and Security, supporting the Group’s growth Based in Nottinghamshire, but offering national coverage, FDS provides comprehensive fire door compliance, including building inspections, fire door maintenance, and installation. FDS boasts a wealth of experience equating to more than 150 years in the fire and safety industry. Led by Operations Director Ian Maciejewski, FDS has expanded rapidly over the past few years, with the company broadening its services to cater to all types of buildings, student accommodation, schools, factories, and offices. Ian will join the Ranger Fire and Security senior leadership team, supporting the Group’s growth over the coming years. Inspections and maintenance Ranger evaluated numerous fire door companies before identifying FDS as the passive fire business that best met its stringent criteria and guardrails, including employing skilled engineers, delivering high-quality service, and consistently showing strong growth in its inspections and maintenance services. It also has an existing long-standing, reputable client base, including the NHS and Ministry of Defence. One-stop solution FDS will benefit from the Group’s scale, technology, and broader services, which will enhance its customer offering The acquisition of FDS is a key part of Ranger’s aim to provide quality service for its clients and a comprehensive one-stop solution by offering all fire and security services under one umbrella. FDS will benefit from the Group’s scale, technology, and broader services, enhancing its customer offering. While Ranger’s longer-term strategy continues to be actively fire-focused, the acquisition of FDS complements the Group’s existing service propositions and enhances its customer experience. Funding for the acquisition was provided by ThinCats. New and key service Stuart Thompson, Head of Transitional Capital, ThinCats, “We're delighted to be supporting Ranger with another acquisition. Mark and his team continue to expand their services and are fast becoming a national player in the industry.”  Mark Bridges, CEO of Ranger Fire and Security, said, “Fire Door Specialists is a well-known, respected business in the passive fire space that will add a new and key service to the Ranger Group. This acquisition marks another milestone for Ranger in our journey to provide the highest quality, complete service offering and opens up significant cross-selling opportunities." Maintenance-focused business offering “We are excited to welcome Ian and his team to the Group. As we continue to grow, Ranger remains a dynamic, maintenance-focused business offering a turnkey solution for all fire and security services across the UK and Ireland.” Ian Maciejewski, Operations Director at Fire Door Specialists, said, "Our decision to partner with Ranger was an easy one – it’s a company I have admired since its launch and presents huge opportunities for our business." High-quality service Ranger to enhance its offering in all key areas of fire and security services, such as fire detection and alarms “Ranger is the best partner for us going forward given our shared focus on providing a high-quality service for customers, and I look forward to working closely with Mark and the team to grow Fire Door Specialists while enhancing our systems and insights, fostering collaboration and exploring new avenues of growth." The announcement builds on Ranger Fire and Security’s previous acquisitions of AFIL, Ignis Fire Protection Ltd, Syncro Group Ltd, and IPH Fire Solutions Ltd, which together have helped Ranger to enhance its offering in all key areas of fire and security services, such as fire detection and alarms, extinguisher maintenance, suppression, and security services.   Fire and safety solution provider Since launching in 2024, with backing from the private investment firm Hyperion Equity Partners, and Transitional Capital from ThinCats, Ranger has embarked on a mission to establish itself as the pioneering one-stop solution provider in the fire and safety sector, offering a comprehensive range of services through both regional and national operations, and providing a seamless customer experience.

Specialised Fire & Security is using BigChange job management software to improve customer service with engineers live-linked to back-office systems using a mobile app. Using the system, Specialised has already automated around 80 percent of its routine job management workflows allowing back-office staff and field engineers to focus on the customer experience.  Tailored solutions Based in Northern Ireland, the independent fire and security provider has established a reputation for delivering tailored solutions with first-class service. Specialised plans to further increase its operational workforce by between 25-50 percent in the forthcoming months, without additional admin resources, using BigChange. Design, install, and support “BigChange allows us to use our resources better; meeting day-to-day challenges with the right people, in the right place, at the right time, and with the right equipment,” commented Albert Hall, Director of Belfast-based Specialised Fire & Security. “This means that every member of the team can spend time with our customers, understanding their requirements and working with them to design, install, and support a system that fulfills all of their needs.” Intruder and fire Alarms, CCTV, and access control Specialised has a team of multi-disciplined engineers who are fully qualified and trained Established in 2013, Specialised Fire & Security specialises in the design and integration of bespoke systems covering the supply, installation, commissioning, and maintenance of Intruder Alarms, Fire Alarms, CCTV Systems, and Access Control Systems. Working with more than 300 commercial, industrial, hospitality, private, public, and residential customers, Specialised has a team of multi-disciplined engineers who are fully qualified and trained in all aspects of the fire and security industry. Field Service Management challenges Before implementing the cloud-based, 6-in-1 BigChange solution, Specialised used an industry-specific Field Service Management package that was server-based and needed a host of spreadsheets to back it up and provide the functionality required. “Before BigChange, even with our own workarounds and backup systems, it was often challenging,” Hall continued.  User-friendly dashboard “As a management team, we didn’t have visibility of the mobile operation, meaning we couldn’t be responsive to customer queries, and we couldn’t react to changing circumstances. We also didn’t have the business intelligence available to make informed decisions." “With BigChange all of that has changed! We have complete visibility using the user-friendly dashboards, and we can automatically capture and record every customer interaction. This means we have the time to have proper conversations which means BigChange is enabling our relationship building and ensuring we stand out against the faceless competition.” Job management system BigChange job management system, which incorporates a mobile workforce app, CRM, job scheduling, live tracking Using the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one integrated platform, Specialised has automated its workflows and processes. It has already utilised many aspects of the CRM system with a workflow that keeps the customer informed as an inquiry progresses from quotation to agreed sale, and then through to works scheduled, engineer onsite, job reporting, and billing. BigChange app Using tablets to access daily schedules and site-specific information via the BigChange app, engineers are better prepared and better informed. Kit lists can be allocated based on customer interactions, site histories, and agreed works, saving time and money, and predefined work packages can be quoted on and allocated without the need for additional back-and-forth discussions. 24/7 visibility The BigChange app also allows engineers to record and report on work as it happens, capturing date, time, and location stamped photographs and signatures, to record every aspect of the job from arrival on-site to job completion and departure. This is further improving the customer experience with real-time customer reporting and 24/7 visibility for management and support staff. Moving forward with BigChange, Specialised plans to complete the automation of its remaining workflows and processes utilising features such as integrated mapping and ‘find my nearest’ resource planning as well as sales pipeline tools.

Codelocks has secured CE marking for its mortice locks and tubular latches, establishing an extensive range of access control solutions and fire door assemblies with CE-certified locks and latches. This achievement provides specifiers, installers, and end-users with comprehensive quality assurance, fire safety, and legal compliance across a broad selection of access control products. CE marking CE marking indicates that products have been rigorously assessed to meet stringent safety, health, and environmental standards. To obtain CE marking for its locks and latches, Codelocks conducted independent fire testing by BS EN 1634-1, performance testing under BS EN 12209, and underwent a Factory Production Control (FPC) audit by UL Solutions. The CE certification for Codelocks’ mortice locks and tubular latches was issued on the 30th of July 2024, and the CE mark will now be included on the lock and latch components within all relevant Codelocks assemblies. Safety and compliance Paul Campbell, Technical, Quality, and Sustainability Manager at Codelocks, emphasised the company's commitment to safety and compliance in access control solutions. "At Codelocks, we invest heavily to deliver a compliant range of access control assemblies, particularly those intended for fire door applications."  Simplify hardware specification "While individual locks and latches used on fire doors require CE marking, this does not apply to complete assemblies containing these components." "Architectural Ironmongers and specifiers were asking for clarification to simplify hardware specification and give Architects, Contractors, and Building Control Officers the confidence that the products have the proper safety validation and will not compromise building safety and put lives at risk.” BS EN 12209 and BS EN 1634-1 standard "Given the absence of harmonised European standards for CE marking complete access control assemblies, Codelocks took the initiative to seek independent third-party verification. We rigorously tested our lock and latch components under BS EN 12209 and BS EN 1634-1 standard, even though CE marking is only applicable to these specific components." "A selection of our complete assemblies, including these locks and latches, underwent 30-minute and 60-minute fire testing to meet fire safety evidence requirements and to obtain up-to-date fire safety evidence for our products." Full traceability "Maintaining CE marking for Codelocks' locks and latches involves an annual rigorous testing process, ensuring that these critical components consistently meet the highest quality standards." "This validation confirms that our locks and latches are fit for purpose and that our access control solutions do not compromise the integrity of timber fire door assemblies. By providing full traceability across our range, Codelocks helps clients specify fully compliant solutions while minimising potential liabilities." Fire protection kits Fire Kits are suitable for use on 30-minute and 60-minute timber door sets, tested by BS EN 1634-1 When installing Codelocks products with a latch or lock on timber fire doors in the UK and EU, additional Codelocks intumescent fire protection kits are required for compliance. These Fire Kits are suitable for use on 30-minute and 60-minute timber door sets, tested by BS EN 1634-1. All packaging will be clearly labelled for easy identification. Product safety and compliance "With an extensive range of locks, complete with tested locks and latches Codelocks’ assemblies are the specification product of choice," added Campbell. "Whether you’re specifying our mechanical or electronic locks, we have carried out due diligence to ensure that our products meet the requirements for use on timber fire door assemblies. Specifiers, installers, and end users can confidently choose Codelocks products, safe in the knowledge that we have already considered product safety and compliance and can provide the required and valid accreditation to support the product."

Skills for Security, the UK’s major provider of fire and security training, is thrilled to announce their newest sponsor - Cento, the premier recruitment specialist in the fire and security, engineering, and built environment sectors. This collaboration marks a significant step forward for both organisations, as they work together to enhance industry standards and promote professional development within the fire and security sector. Ongoing initiatives Cento’s sponsorship will provide invaluable aid to Skills for Security’s ongoing initiatives to deliver high-quality training Cento’s sponsorship will provide invaluable support to Skills for Security’s ongoing initiatives to deliver high-quality training and development opportunities for professionals within the security industry. With a shared commitment to fostering excellence and upholding the highest standards, this partnership is set to create a positive impact across the sector. David Scott, Managing Director at Skills for Security, expressed his enthusiasm about the partnership, stating: "We are delighted to welcome Cento as a sponsor. Their commitment to excellence in recruitment aligns perfectly with our mission to provide top-tier training and development for fire and security professionals. This partnership will enable us to expand our reach and continue to support the growth and development of individuals within the industry." Collaborative approach Brett Ennals, CEO of Cento, also shared his excitement about the new collaboration, stating: "Partnering with Skills for Security is a fantastic opportunity for us to support the future of the fire and security sector. We believe in the importance of investing in people, and this sponsorship reflects our dedication to helping shape a skilled and competent workforce." The sponsorship will see Cento actively involved with Skills for Security, providing valuable insights from a recruitment perspective. Skills for Security and Cento are committed to a collaborative approach that benefits both the fire and security industry and its workforce. By combining their expertise and resources, they aim to make the fire and security industry a career of choice and close the skills gap within the sector.

Daniel May of Consort reviews the integration of access control systems in healthcare settings, outlining the benefits and key considerations decision-makers must make throughout product specifications.  From patient safety and traversal to the protection of sensitive data and pharmaceuticals, healthcare environments are faced with several operational challenges. And where security remains at the forefront of decision-making, modern access control systems may often hold the answers. Physical security systems Hospitals in particular have developed into multi-faceted spaces that house hundreds to thousands of patients, staff and visitors at any one time. In England for example, research has found in the three months leading to June 2023, an average of 44,626 people visited major hospital A&E departments each day, with over 16 million attendances typically recorded over the course of a year-not to mention an additional nine million logged at other minor units. For any building, this level of sustained footfall can request severe security difficulties For any building, this level of sustained footfall can invite severe security tests. With that, the need to deploy effective physical security systems in healthcare is clear. And so, as access control continues to become more readily adopted and new products enter the market, decision-makers are reminded to consider the requirements of their building, ensuring they select the solutions most suited to their settings and budget. Security controlled Patient safety will always remain the top priority in healthcare settings, and where matters of health and social care come into question, a diverse set of professional regulatory bodies are tasked with setting and maintaining high standards. When it comes to healthcare premises specifically, patient security and perimeter security often come hand in hand and are amongst the most pressing of challenges that decision-makers must face. To help address operational planning and potential design concerns in the NHS, the Health Building Note (HBN), provides general design guidance for healthcare buildings under HBN 00-01-citing the use of access control measures as a way of maintaining security and protecting the safety of patients, staff and visitors. Use of access control Hospital buildings control varied levels of access for a number of security purposes Hospital buildings, for example, must control varied levels of access for a number of operational and security purposes. Routine scenarios exist where vulnerable patients are under monitoring and thus refrained from exiting the premises for their own safety, while at the same time, permitted staff must be able to reach their patients and medicines when required. For this, the use of access control is key. Equally, access credentials can also help management teams keep track of those who may be entering or exiting rooms with equipment and pharmaceutical supplies, deterring any unwanted visitors and opportunists in the process. Incorporation of access control systems On a similar note, regulations have set a minimum standard for how personal data should be stored and managed in healthcare environments, giving decision-makers an added responsibility to regulate staff-controlled areas with patient medical records. While instances of personal data breaches are rare, healthcare facilities and professionals are at legal risk should confidential data be found misused or missing. As such, the incorporation of access control systems has become essential in keeping data storage areas secure, with intuitive online systems capable of permitting access to staff with the correct credentials while simultaneously tracking who has requested clearance at digital entry points. HBN guidance Healthcare experts are better fitted to control the sheer volume of people entering and exiting To function effectively, healthcare facilities must always be perceived as safe places by the people who reside within them, and as HBN guidance implies, a unified physical security system can help address key safety and security concerns while enhancing patient and staff experience. Opportunely, access control systems are more accessible and adaptable than ever and combine several technologies such as mechanical locks and automatic doors with electronic access credentials in the form of smartphone apps, badge readers and biometric scanners.  By integrating these systems into the building’s existing infrastructure, healthcare professionals are better equipped to control the sheer volume of people entering and exiting the premises without impairing the general flow of movement and coordination around the facility. Better by design Despite the clear benefits offered to healthcare facilities, there are a number of considerations to be mindful of when choosing an access control solution. Poorly implemented systems can have an adverse effect on security and functionality - quickly costing healthcare organisations time and budget to rectify and replace the inadequate products that don’t meet the building’s requirements. For that reason, decision-makers and design teams are reminded that there is no single solution that fits all healthcare buildings. As such, it’s crucial for decision-makers to understand the systems that are being put in place throughout each of the touchpoints in their facility. Clear collaboration is required during periods of specification, where together, teams can ensure the selected product works on all angles, from meeting fire safety and sustainability standards to aesthetics and scalability. Modern access control products Scalability is a key area that decision-makers must review when selecting access control systemsFrequently overlooked, scalability is a key area that decision-makers must review when selecting access control systems. Such is their diverse nature; healthcare facilities can often change and develop as years go by, and by selecting a system that facilitates growth, such as a cloud-based solution-security and efficiency is long-established. While modern access control products are known for seamless integration, there are some systems that may restrict the ability to use different vendors throughout the remainder of the building’s infrastructure. This, in effect, causes a monopolisation of products throughout the estate, which can have an adverse effect on growth by increasing costs and reducing the levels of service associated with the security system already in place. Improve security and safety A scalable and reliable access control system will continue to improve security and safety by adapting to a building’s new requirements-and all while having minimal impact on its operational network.  And so, while technology will no doubt continue to influence and transform the access control market, healthcare facilities and their professionals must continue to remain educated on their own systems, ensuring they have the best options in place to keep their patients, staff and visitors safe and secure for years to come.

Where access control is concerned, architects and design teams must find the right balance between aesthetics, functionality and security, says Daniel May of Consort Architectural Hardware. Following a period of innovation and integration, access control has developed into an ever-prominent facet of building design over the past decade. Where systems were once rudimentary, modern user requirements have led to several operational and technological advancements, resulting in a versatile selection of options that move beyond the limited capabilities of centralised deployment architecture. Growing market demand The push for smarter buildings has played its part too. In fact, according to a 2022 report, the number of smart buildings worldwide is projected to climb from 45 million to 115 million by 2026, with global market size estimated to hit $201.16 billion by 2031 - and this growth shows no signs of slowing down (omitting another global pandemic). The number of smart buildings worldwide is projected to climb from 45 million to 115 million by 2026 In order to meet growing market demand, manufacturers continue to modernise access control solutions, introducing the use of mobile credentials, cloud control and even bio-metric systems. As such, the specification process for access control hardware continues to become more nuanced, and for architects in particular, there’s an increasing challenge to ensure all design objectives are met. With this in mind, how can professionals strike a balance between seamless integration and design? Modern hotel environments For many decision makers, access control is viewed as an efficient and flexible route to securing their building. But more than that, it has become critical to the operative performance of our built environment, where from residential settings to commercial space, the adopted use of interconnected systems is further boosting accessibility, functionality and security. Take modern hotel environments for example. According to a 2022 report, 56% of hospitality consumers expressed locking and unlocking rooms using biometrics and facial recognition would enhance their experience. From Wi-Fi infrastructures to cloud services, technology has almost become synonymous with a hotel guest’s experience and is designed to improve their stay. Where digital access control systems are adopted, guests can interact with the premises independently, streamlining their access to essential entry points while safeguarding rooms against unauthorised visitors. Hotel operators benefit from enhanced building security and increased traceability Higher guest ratings Similarly, hotel operators benefit from enhanced building security and increased traceability, not to mention improved business efficiency and higher guest ratings. Ultimately, better-quality aesthetics enhance environments by making them more welcoming However, while security and accessibility are frequently top of the agenda when it comes to specifying hardware, from an architectural perspective, a solution’s aesthetic is just as valuable and plays a crucial role in the decision-making process. Often, door hardware can feel like the finishing touch to a design project, and so, careful consideration must go into consistent design choices that make a positive impact on the building’s aesthetic. Ultimately, better-quality aesthetics enhance environments by making them more welcoming. Access control systems Again, hospitality is a good case in point, where hotels must ensure their environment is visually pleasing as part of the service quality offered to their guests. However, a survey on urban design revealed 40% of architects find incorporating security measures into new developments without impacting aesthetic appeal a key design challenge. With this in mind, architects and design teams can be forgiven for past frustration towards the unattractive and cumbersome access control systems that were once in their infancy. In reality, today’s systems offer a much more seamless design, and with end users placing value on key elements such as accessibility, fire safety and reliability, it’s now possible to incorporate a solution that works for everyone. Hospitality is a good case in point, where hotels must ensure their environment is visually pleasing Combining value and visuals Upon recognising today’s access control systems promote functionality and seamless installation without compromising aesthetics, there’s a growing demand for comprehensive, single-package solutions across many contemporary projects. As a result, architects and designers are increasingly met with questions on door hardware and access control and must keep up to date with the latest solutions that are available. Architects and designers are increasingly met with questions on door hardware and access control As such, the initial design stage provides an opportune period for architectural teams to consider the needs of the end user in relation to access control systems. From a building’s security elements to its flow of movement, there are various objectives to reflect upon, and architects must look to develop their knowledge on access control solutions to ensure all end user objectives are met, and all while considering the final aesthetic. Access control solutions Naturally, projects can often benefit from greater collaboration and architectural professionals are urged to lean on the expertise of manufacturers where required. By working closely with trusted manufacturers early in the process, teams can incorporate the latest technology into buildings at the initial stages of design, as opposed to being an addition later in the process. Teams can incorporate the latest technology into buildings at the initial stages of design In many cases, manufacturers now offer bespoke access control solutions too, each designed to adapt around the end user’s needs while working with the architect on a design level. Through greater collaboration and the use of tailored solutions, architects are given the ability to choose consistent finishes and materials that fit the planned aesthetic, removing the need to try and match across various suppliers later down the line. Introducing tailored solutions Seemingly, access control will continue to play a larger role in building design as the industry progresses. And while the adoption of new technology may inherit an element of uncertainty for some, by introducing tailored solutions with seamless integration at early stages of the design process, architects can rest assured that their proposals address core challenges such as security and fire safety, while keeping their aesthetic vision intact.

A study found that over 80% of smartphones have biometric protection enabled, up from 68% a few years ago - these statistics alone show the trajectory of biometric security solutions. In the world of access control systems, biometric advancements allow for more secure authentication measures and seamless security processes. As more products and services hit the market, learn our predictions for the 2023 biometric trends in this article. Biometric access control systems What are biometric access control systems? Biometric access control systems include safety measures like facial and fingerprint recognition, as well as multi factor identification terminals. These systems decide who is authorised to enter a specific room, floor or even the entire building, using a database of stored identifiable features, like someone’s fingerprints. If an individual tries to enter and is not in the system, then they are denied access. Biometric Access Control Trends to Look Out For in 2023 - From multifactor authentication to contactless security measures, discover the five biggest upcoming trends in biometrics for access control. Real-time facial recognition The cloud has offered us new and innovative ways to store vast amounts of data Cloud Biometrics - The cloud has offered us new and innovative ways to store vast amounts of data. Combined with biometrics, this trend will allow security professionals to forgo the dedicated server and store their data on the cloud. Cloud biometrics facilitate real-time facial recognition and other processing-intensive security measures. It even allows for remote monitoring, which will be essential in our new era of hybrid working. Multifactor Authentication - In 2023, multifactor authentication will become the norm. It is already widely used by people to secure their accounts, but it will be vital in access control security. Multifactor authentication adds another layer of security by combining a traditional password with facial recognition or fingerprint biometrics. This approach has previously been reserved for highly sensitive data, but with cybercrimes on the rise, it will soon be used to protect everyday accounts. Highly sensitive data Contactless Biometrics - The most recent advancements in biometrics allow people to go about their day without being interrupted by pin codes and touchpads. Contactless biometrics, combined with integrated systems and algorithms, allow people to move seamlessly without sacrificing security. The latest biometrics, for example, can let a pre-authorised individual into a building, inform the appropriate people that they have arrived and call them an elevator, all without needing to touch a keypad. They care about security, but people also want to trust that their provider shares their values Ethical Biometrics - Increasingly, people are valuing ethical biometrics. They care about security, but people also want to trust that their provider shares their values. People want to know that their data will be protected, in line with privacy laws, and that the biometrics system they use will be unbiased. This new standard for the industry has been growing steadily, but 2023 will bring stricter expectations for ethical security.           Digital IDs - More people than ever are using digital IDs. From the humble digital wallet, which we all have on our phones, to more complex applications used in access control, physical cards are seemingly a thing of the past. This shift has required (and will continue to require) a complete overhaul of existing infrastructure to allow for new forms of identification. TLDR: 2023 biometric trends in access control The latest biometric trends will see contactless security measures become the norm. With advancements in cloud biometrics and digital IDs, the latest technologies will continue to allow for new and innovative security solutions. However, with stricter expectations for ethical biometrics and data privacy, any new security trends will need to align with these standards. As the founder of Elite Security, Ben McCayna is passionate about security. He started the company in 2004 after identifying a need for high-quality door and security installations and specialised maintenance for commercial businesses. Ben is one of the leading security experts in London and beyond, thanks to his highly successful company and network of happy clients. Elite Security has grown to offer a wide range of security and access control systems, including fire safety, intercoms, alarms and CCTV. With decades of experience in both business management and security, Ben has established himself as a true expert in his field.

IFSEC International took place over three days at the ExCel in London, presented alongside shows covering fire safety, intelligent buildings, facilities management, and safety and health. While perhaps not on the same scale as pre-pandemic events, the atmosphere was convivial and spirits high, everyone glad to be back amongst their peers in the industry. Predictably, the trending topics were steered by issues in the wider world: sustainability, moving services to a subscription-based model, and new ways of working inspired by COVID-19 safety measures. A place for cutting-edge innovation After a challenging couple of years, companies were keen to meet customers, showcase their products and reveal the latest innovations. Integrated Design Limited displayed their new Glassgate 400 Plus turnstile, a sleek design for the corporate market. Tony Smith, Major Accounts and Marketing Manager, Entrance Control and Turnstile Security, told SourceSecurity.com, “I feel trade shows are a very important part of IDL’s marketing effort. We are more than pleased to display alongside our peers and have customers make direct comparisons with our products and theirs.” Biometric access reader Biometrics, as ever, generated a lot of interest, including the European launch of RealNetworks’ new SAFR SCAN biometric access reader, which combines facial recognition, computer vision, and image capture technologies for a range of applications. “Overall, there was a really good footfall, and we met an excellent mixture of end-customers, system integrators, distributors, and consultants from both Europe and the Middle East who are exactly the types of people we were hoping to demonstrate SAFR SCAN to,” commented Charlie Bennett, Vice President UK & Europe – SAFR, RealNetworks. Access control systems going green HID Global is one company leading the way in the move away from plastics to focus on mobile access The eco-friendly trend and the need to be more sustainable is becoming a real force in the security industry, particularly in access control where there is considerable pressure to ditch the plastic. HID Global is one company leading the way in the move away from plastics to focus on mobile access. Gerald Grattoni, Physical Access Control Solutions Regional Business Unit Vice President at HID Global (part of the ASSA ABLOY Group), explained in a press briefing, “Making buildings smarter and more eco-conscious is high on the corporate responsibility agenda of many companies as the sustainability credentials of new buildings are now very important. With digitalised mobile identities there is less plastic waste and lower emissions.” Flexible, remote, and contactless Innovation in smart buildings is also being led by changes to how we work, live, and play, inspired in part by the recent pandemic. New technology is required to meet the needs of the hybrid workspace, as employers adopt more flexible working models and demand for contactless access control increases. Now, the most technologically sophisticated buildings are controlled by an app on a mobile phone, giving ease of access and full control without the need for plastic cards. Remote monitoring Advances in remote monitoring have escalated due to COVID-19, particularly in high demand in the health and education markets. Connecting via industrial standard network protocols allows for remote communication Ian Bridgewater, Director, Technical Sales Manager, TOA Corporation (UK) Ltd, explained further, “Connecting via industrial standard network protocols allows for remote communication. Working with specialist software developers has expanded this, giving greater flexibility to monitor and maintain systems remotely from a central hub.” AI-based autonomous access solution AI also has a role to play in this new high-tech, touchless world and various companies are utilising this technology. Alcatraz AI found IFSEC the perfect opportunity to exhibit their new Rock autonomous access solution. "We now live in a time in which AI can make precise real-time decisions at the door to authenticate or deny access using your face as a credential,” said Greg Sarrail, Senior Vice President of Sales at Alcatraz AI. “IFSEC 2022 allowed Alcatraz AI to demonstrate the speed and accuracy of autonomous access control. The number of qualified partners and end-users representing a broad international scope in attendance at IFSEC was encouraging.” Meanwhile, the Eagle Eye Networks stand attracted a lot of visitors keen for a demo of their new Eagle Eye Smart Video Search, which allows users to search for people, vehicles, or objects, and immediately find the exact video across all cameras in all sites. "AI and cloud are two trends that Eagle Eye, the media, and the security business community have been talking about for a while. We were excited to showcase Eagle Eye's new AI-powered technologies at IFSEC 2022," added Rishi Lodhia, Eagle Eye Networks Vice President and Manager Director EMEA. "Our stand was buzzing with activity and AI was the main topic of discussion for all three days. All in all, a great show."  Investing in a secure future Engineers of Tomorrow gave apprentice finalists the chance to show off their skills in front of thousands of peers and professionals from the security sectors live on the show floor. The winners will go on to the WorldSkills UK (WSUK) LIVE competition – the nation’s premier skills, apprenticeships, and careers event. Although the products on display at IFSEC promised a contactless, digital future, this was a good reminder of the importance of the people who install and maintain these systems and the vital role of engineering apprenticeships in the industry.

Convergint Technologies’ rapid growth has come through a combination of organic growth and acquisitions — they have acquired 35 companies since 2014. Growth has been a focus since day one when the founders started the systems integration company with 10 colleagues in a basement. Today, the diverse company includes more than 5,000 employees globally. As technology has advanced and business practices have evolved, Convergint’s core values and beliefs have guided their path forward.  Customer-centric approach Convergint’s culture is a critical aspect of the company, from the executive level to frontline colleagues. “It is essential that the companies we look to acquire and develop partnerships with directly align with our people-first, customer-centric, inclusive culture centered on colleagues and customers,” says Mike Mathes, Executive Vice President, Convergint Technologies. “This approach has allowed us to maintain and grow our number of colleagues across our acquisitions and enables us to continue being our customers’ best service provider.” Integration practices Many practices have to be form-fitted to each individual acquisition A simple but important consideration as Convergint grows through acquisitions is: No two companies are the same. While some integration practices can be standardised across the company, many practices have to be form-fitted to each individual acquisition, says Mathes. “Our objective is not to come in and immediately implement change. We want to build on what has already been successful within the local market and share our learned experiences. There is plenty we can learn from each other and create a much better organisation.” Mathes says that Convergint’s view of a successful acquisition is that 1+1=3. “The end result is always much more impactful than what we anticipated,” he says. “Every acquisition brings with it an experienced leadership team, dedicated and skilled colleagues, vertical market and technological expertise. Most acquisitions are in geographies where we do not already operate, so with every acquisition, we increase our capability to serve our customers much better.” Also, the network of Global Convergint Technology Centres (CTCs) helps expand clientele, and the Convergint Development Centre (CDC) offers new support capabilities allowing acquisitions to grow at a very high rate. Expanding service Are there more acquisitions to come? Mathes says Convergint is always open to further expanding its footprint across the globe, improving its ability to service customers, deepening their technical expertise, and continuing to expand service offerings across the current and new vertical markets. However, the current focus remains on several key factors: service to colleagues, customers, and communities. “While obviously, acquisitions fuel our growth, the addition of these organisations to Convergint has really improved our ability to service clients on a global basis,” says Mathes. Acquiring ICD Security Solutions in Asia, for example, made Convergint a pioneer in that market for U.S.-based multi-national companies. Meeting customers demand “Convergint does not weigh market conditions when making an acquisition decision,” says Mathes. Rather, they are primarily focused on meeting or exceeding their customer’s needs on a local to a global level. They see acquisitions as a potential way to extend their geographic reach so they can be closer to customers. An acquisition might also expand technological or vertical market expertise. “The end goal is for us to enhance our service capabilities by attracting and retaining talented colleagues and leaders to better service our customers,” says Mathes. Enhancing and expanding services Convergint identifies how to leverage the expertise to further enhance and expand current service options “Economies of scale” have not been a consideration. They have never sought to acquire companies and restructure them in the process, for example. Rather, each company brings forth a unique skillset, is carefully vetted by the executive team, and provides purpose in the company's mission and vision for the future.” “Frontline colleagues are Convergint’s most valuable assets,” says Mathes. Rather than restructuring and eliminating skilled, knowledgeable colleagues, Convergint identifies how they can leverage the expertise to further enhance and expand current service options for customers. “Our colleagues and their skill sets are our competitive advantage—they remain an essential element to our success,” says Mathes. Demand for integrator services “We continue to experience a growing demand for innovative solutions across electronic security, fire alarm, and life safety,” says Mathes. “As companies innovate further and rely on technologies such as artificial intelligence, cybersecurity, IoT, and cloud solutions, we expect to see an increased demand for integrator services. Our customers demand a local service provider who is responsive and can meet their needs, which is why Convergint aims to be its customers’ best service provider.” This year, Convergint is celebrating its 20th anniversary. In 2021, they will continue to focus on the same critical components that have dominated since day one taking care of colleagues, customers, and the communities where they operate.

The COVID-19 pandemic has provided a double challenge to physical security systems integrators. For one thing, they have had to adapt their own businesses to survive and thrive during the pandemic. On the other hand, they have also been faced with new challenges to serve their customer’s changing needs. Global pandemic effects One integrator company, North American Video (NAV) took the now-familiar steps most companies confronted to adapt their business model to operations in a global pandemic – they suspended all non-essential travel and face-to-face meetings. At one point, NAV had a single employee in the New Jersey headquarters and another one in the Las Vegas office. The rest worked from home, with other offices opening as needed over the following weeks. Another integrator, Convergint Technologies, was able to adapt its approach to the pandemic, location by location, across the United States. The integrator benefitted from its leadership structure, with local managers in various regions who are autonomous and could react to what was happening in each region. Virtual workforce “We saw a dip in April and May, but since then, we have seen business pick back up,” said Mike Mathes, Executive Vice President, Convergint Technologies. The Business of Integration virtual conference sponsored by the Security Industry Association (SIA) “We already had tools and infrastructure deployed to support a virtual workforce. We had the software and the right equipment, and that has allowed us some flexibility to approach the repopulation of our offices in a gradual way.” The impact of COVID-19 on integrators and their customers was the main topic of discussion at a session on The Business of Integration at the Securing New Ground virtual conference sponsored by the Security Industry Association (SIA). Remote monitoring North American Video also benefitted from having technical personnel spread across the United States. By assigning work duties on the basis of geography, they could travel by car with less risk than air travel. They also increased their use of remote monitoring and support to avoid extra visits to customer sites. With 80% of the business in the gaming industry, North American Video saw a profound impact on their customers with the almost complete shutdown of casinos during the early days of the pandemic. Even though gaming was impacted particularly badly by the virus, NAV stayed engaged working on four or five large casino construction projects that continued throughout the shutdown. Revenue shortfalls State legislatures will approve more casinos to help plug the holes in their budgets Other casinos took advantage of empty facilities to make needed upgrades without worrying about disrupting casino operations. “A lot of our strong, long-term clients have sought to perform upgrades during the downtime, including needed service and maintenance,” said Jason Oakley, President and CEO, North American Video (NAV). “When gaming was closed, you were allowed in the facilities to work.” Oakley also sees long-term optimism for the casino business, which will offer a means for state and local governments to make up revenue shortfalls. “State legislatures will approve more casinos to help plug the holes in their budgets,” Oakley predicted. Demands for technology Oakley and NAV have seen an evolution in customer demands for technology in light of the pandemic. The trick is to differentiate between demand that is an immediate reaction versus technology trends that have more staying power.  Although customers were keen on purchasing thermal cameras, for example, NAV did the research and recommended against the use of the technology to some of their customers. Artificial Intelligence for social distancing The use of artificial intelligence (AI) for a variety of applications seems to have more staying power. “One area of interest at a high level is modification and repurposing of AI for face mask detection, social distancing and people tracing, including integration into existing cameras,” said Oakley. “If the hospitality industry comes to terms with the new normal with smaller restaurant capacities, there may be an opportunity to use AI for social distancing.” Contact tracing and visitor management technology Mathes of Convergint sees a massive change as customers move toward managed services, accelerating the change with new use cases. We have an entire group that focuses on new solutions and what customers are looking for" As offices seek to repopulate when the pandemic subsides, customers are looking for new uses of existing technologies, added Mathes. “We have an entire group that focuses on new solutions and what customers are looking for,” he said. “They need to understand who is in the building and where they go in the building. If we know someone was only in the cafeteria from 10 to 11 a.m., we can know who was in the cafeteria at that time.” Opportunity for vertical markets to move forward He predicts technologies for contact tracing and visitor management tracking who’s in the building and where will be around for a long time to come. "Various customers and vertical markets are looking at the slowdown differently," said Mathes. "For example, while airlines have slowed down, the view from the airport market is more long-term." “They have 15-year plans, and [the slowdown] is an opportunity to move forward. In the technology space, data centres are expanding. “We try to focus our resources on areas where the money is being spent,” said Mathes. “Our K-12 group has seen an 80% growth over 2019. The money is tied to bonds, so there hasn’t been a slowdown relative to revenue.” He said Convergint is cautiously optimist about 2021.”

Baydale Control Systems has taken control of its stock management using a BigChange 6-in-1 system. Specialising in electronic security and fire alarm systems, Baydale moved to the cloud-based solution to improve its client record management, provide visibility of the mobile workforce, and offer digital certification. Since implementing, BigChange has allowed Baydale to improve profitability by allocating routine jobs and ad-hoc call-outs 80 percent faster and boosting engineer productivity by 33 percent. Security design, installation, and integration Established in 1999, Baydale is at the forefront of security system design, installation, and integration. Working primarily with public and community sector organisations such as Local Authorities, Police Forces, Educational Institutions, NHS Trusts, and Housing Associations, Baydale’s core services include CCTV, door entry, security doors, gates and barriers, and fire detection and alarms. Baydale operates a 24-hour-a-day, 7-day-a-week engineering operation with more than 40 specialists operating nationwide. Digital certification “Our previous system, a server-based platform, had served us well for almost 20 years, however, as we expanded and our client base expected more, it just wasn’t keeping pace,” commented Tina Lunnon, Service Admin Manager and BigChange ambassador within Baydale. “We knew we wanted a system that was cloud-based, we also knew we wanted a system that would allow us to keep track of stock, have visibility of engineers’ movements, and offer digital certification.” BigChange job management system BigChange job management system, which incorporates a mobile workforce app, CRM, job scheduling One of Baydale’s primary objectives for implementing the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system, was control and visibility of its mobile workforce. “We reviewed several systems before we looked at BigChange and fell in love!” she continued. Colour-coded job progress icon “Being able to see where our engineers are, in real-time, alongside a colour-coded job progress icon, means it’s much easier to pick up work and allocate an appropriate and available resource." "This means each engineer can complete more jobs per day making them on average 33 percent more productive.” Stock control Another driver for the big change in job management at Baydale was stock control. “Having our stock records managed digitally has taken some time to get up and running but we are seeing a clear benefit of those hours invested as knowing what an engineer has on their vehicle means jobs can be allocated 80 percent faster.” CRM features Baydale has also transformed up to 95 percent of its workflows to digital, improving the speed Baydale has also transformed up to 95 percent of its workflows to digital, improving the speed of customer updates and reducing the admin resource required to duplicate information from paper to digital. The CRM features are clear and simple to navigate, and, being able to add custom fields allows Baydale to share detailed customer and site information between the back office and field teams. The ability to add notes and link to quotes and additional documents and actions such as text messages sent, provides evidence for audit trails and customer clarification if required. Job cards “Overall, we have noticed a vast improvement in the way we communicate with our clients." "The job cards produced by BigChange are clearer, holding just the right information including time and date stamped photos, and the ability to set up auto send has made a massive difference in the number of emails we generate and calls we make.” Job completion reporting Using the BigChange booking site, some of Baydale’s larger clients can also self-serve information Digital certification and job completion reporting is important for Bedale’s clients and these have boosted customer service as worksheets and certificates can be shared with the client as soon as a job has been completed. Using the BigChange booking site, some of Baydale’s larger clients can also self-serve information and schedule routine appointments. Control and awareness “BigChange has transformed the management of our mobile operation,” Lunnon concluded. “We now have much more control and awareness, we have seen an improvement in our compliance obligations, and we achieved our most profitable year ever – some of which can, without doubt, be attributed to the use of BigChange.”

Take a walk to the local high street. Compared to a few years ago, they may notice many more “To Let” signs in empty shop windows.  It comes as no surprise given the number of shocks to the economic system over the last five years, ranging from COVID-19 to international conflicts, all of which have led to various consequences, such as energy price hikes, interest rate increases, and a general shift in many people's work patterns and consumer behaviour. Vacant retail space The total number of void private-sector commercial properties stands at approximately 165,000 According to Savills Research, the overall footfall of vacant retail space in the UK is around 14.5%, while the total number of void private sector commercial properties stands at approximately 165,000.  Additionally, an estimate of 7,000 commercial and business properties owned by Local Governments in Great Britain have been unoccupied for over 12 months. Net Zero ambitions Furthermore, a recent BBC article points out that business tenants are more inclined to search for smaller, newer and more energy-efficient office spaces to rent, are willing to downsize owing to hybrid working, and seek buildings that complement their Net Zero ambitions. This might be interpreted as an indication that a number of long-standing commercial premises would become vacant in the near future, forcing owners to update and repurpose empty spaces to meet the demands of a changing market. A costly asset that requires extra protection Insurance companies charge higher premiums for void property and require regular security While the property market and customer demands are shifting, some truths remain unchanged: commercial property should generate money, not drain it. However, void sites imply outgoing costs and no profit, so it only makes sense that any vacant space should be flipped as soon as possible. Unoccupied premises can become an alluring target for squatters, vandals, thieves and trespassers, which is one of the main reasons why insurance companies charge higher premiums for void property and require regular security and fire safety checks too. Enhanced security measures Such properties must be protected by enhanced security measures. This often involves the installation of steel doors and screens, perimeter protection, vigilant surveillance and prompt alarm response. After all, any break-in can cause far greater financial damage than the costs of protection; and the owner is legally liable for any injuries sustained by trespassers. Meanwhile, legit access is very much required by contractors to upgrade and renovate the site in preparation for the next business occupier. Any delays or missed visits result in further charges on an asset that is essentially nothing but another bill while vacant. Access issues: Fetch the keys For every contractor visit, property check or viewing, a key must be obtained offsite and then returned A minor but, consequently, very important issue might arise when accessing a site that is unmanned 24/7. For every contractor visit, property inspection or viewing, a key must be obtained offsite and then returned. This takes time, implies unnecessary travel and, potentially, may result in additional missed visit fees and rebooking arrangements in instances when a contractor is unable to gain entry. As a result, it may slow down the void property turnaround time. Keyholding arrangements Furthermore, complex keyholding arrangements can also slow down the security alarm response time. More and more security companies are moving away from the traditional keyholding model, in which keys are stored at the central location or in heavy key lockers in vans during patrols. While reaction time is critical, time is frequently wasted collecting keys or waiting for a keyholding patrol (rather than the nearest one) to arrive on site. Lock up and leave the keys. Securely. Keyholding solution must be more robust than doors or other means of entry to stop opportunistic intruders What about storing keys at the point of entry? This may be controversial, but it is a solution that has gained popularity in void property management with implementation of secure range key safes and lockboxes. The primary concern in such an approach is security. Even though property is void, the keyholding solution must be more robust than doors or other means of entry to prevent opportunistic intruders from taking advantage of the new keyholding arrangement. Smart key management solutions Stuart Wheeler, Managing Director of Keynetics, a company that offers smart key management solutions with security-certified key safes, comments, “Over the years, we have developed strong relationships with the top void property management companies in the UK and Europe. These clients require a keyholding solution that enables efficient FM service provision for vacant properties while also providing a high level of security.” “Storing keys at the point of need enables quicker alarm response times and allows approved contractors to enter the premises without any delays, but security must not be compromised; in that respect, our SentriGuard key safes are suitable for commercial properties and certified to LPS 1175 (Loss Prevention Standard) C1 and C3 security ratings, which is unrivalled by any other supplier.” SentriGuard key management system Stuart confirmed that in addition to security, the SentriGuard key management system is highly praised for its innovative technology. First, it incorporates a bespoke cloud-based platform that allows customers to manage access to multiple properties remotely and generate various audit reports that can also serve as a proof of service delivery. Second, assigned individuals may gain access to premises either using the mobile app or a time-restricted code. He added, “The ability for clients to access real-time data of site visits with a solution that does not break the bank and is secure has been the key to the success here in the U.K. and now across mainland Europe.”

With the common goal of improving security and emergency response in the event of a critical incident, community members in Livingston County have deployed technology that turns their standard security cameras into a powerful resource for 911 Emergency Communications Centre telecommunicators (911 professionals).   Response time “It’s all about response time: The key to saving lives, curtailing damage, and rapidly resolving an emergency of any kind–whether it’s a natural disaster, fire, mass shooting, or other criminal activity–is getting accurate information to first responders so they can take quick, decisive action,” said Mike Murphy, Livingston County Sheriff.  While security cameras are ubiquitous at schools and businesses, 911 telecommunicators typically cannot access them in an emergency. Eagle Eye 911 Camera Sharing With Camera Sharing, the telecommunicator can also have “eyes on the scene” and, within seconds, gather information Eagle Eye 911 Camera Sharing changes that by giving telecommunicators instant access to live video from one or multiple security cameras when a 911-triggered emergency occurs, empowering them to quickly deliver critical incident information to first responders through a partnership with RapidSOS. Telecommunicators generally rely on verbal information from 911 callers. With Camera Sharing, the telecommunicator can also have “eyes on the scene” and, within seconds, gather an immense amount of information.  Real-time situational awareness “Camera Sharing gives us a real-time view of the situation at hand as it’s unfolding,” said Kecia Williams, 911 Director, Livingston County 911 Central Dispatch. “Lots of times it takes a while to attain pertinent information from a 911 caller because they’re distraught or not clear. With Camera Sharing, we can instantly see for ourselves what’s going on, and we can get this information to the fire department, EMS, or law enforcement much quicker.”  Camera Sharing technology This organisation works with local school districts to provide educational services Livingston County is the first county in Michigan to demo the new technology at the Livingston Educational Service Agency in Howell. This organisation works with local school districts to provide educational services and support to 26,000 students throughout the county.   “I am impressed with the Camera Sharing technology and can see the potential for improving response times by first responders to critical events in our community,” said Michael Hubert, Superintendent of Livingston Educational Service Agency.   Cybersecurity and privacy protection Joe Bommarito of Elite Fire Safety, a division of Sciens Building Solutions, a security integrator based in Novi, Michigan, said, “Most businesses and schools already have security cameras that can easily be connected to Eagle Eye 911 Camera Sharing, which is a first-of-its-kind technology that has cybersecurity and privacy protections built in." "As a former law enforcement officer, I believe camera sharing can significantly improve the outcome of emergencies and improve safety and security for first responders.” Dean Drako, CEO of Eagle Eye Networks said, “Livingston County is a prime example of a growing trend we’re seeing in the U.S. where entire communities - schools, businesses, public safety officials, and community pioneers are working together to ensure they are prepared as possible for emergencies.”

LATINA Construction and Drilling needs to maximise staff safety and site security on the La Santa Maria oil drilling platform in the Gulf of Mexico. To achieve this, they have implemented a Hikvision solution featuring explosion-proof cameras equipped with deep learning algorithms for perimeter protection and fire detection. This system provides real-time alerts to the security team for swift incident response. Challenge: Maximising security and safety High value of hydrocarbon products makes perimeter security crucial for safeguarding staff and assets Oil and gas sites face unique security and health and safety challenges. The extraction, refining, and transport of hydrocarbons present significant fire and explosion risks that require all equipment and installations to operate at safe working temperatures. Additionally, the high value of hydrocarbon products makes perimeter security crucial for safeguarding staff and assets. These are some of the well-known challenges facing Constructora y Perforadora LATINA (LATINA Construction and Drilling), a major geothermal drilling company in Latin America with more than 60 years of experience. ‘La Santa Maria’ drilling platform The organisation is responsible for operating the ‘La Santa Maria’ drilling platform in the Gulf of Mexico, while also ensuring protection of the local maritime environment and wildlife based on responsible operations. The platform, built in 2013, is relatively close to land, making it more vulnerable to security breaches and property damage from trespassers. To address these risks, and to ensure that environmental risks are mitigated, the platform needed a new, improved, security solution. 24x7 perimeter security This needed to provide 24x7 perimeter security, excellent fire prevention capabilities, and the ability to minimise health and safety risks for employees. In addition, the system needed to be highly corrosion-resistant to withstand the harsh maritime environment, where the platform is located. Solution: Hikvision explosion-proof thermal imaging cameras with on-board deep learning for fire detection and perimeter security To overcome these challenges, LATINA Construction and Drilling, in collaboration with the renowned System Integrator - STC Global System, has deployed a Hikvision solution, which incorporates Thermal & Optical Bi-spectrum Network Bullet Cameras (DS-2TD2637-35/P) and Explosion-Proof Thermographic Network Bullet Cameras (DS-2TD2466T-25X). Hikvision explosion-proof thermal imaging cameras The explosion-proof cameras are housed in 316L stainless-steel casings The explosion-proof cameras are housed in 316L stainless-steel casings, preventing sparks or heat from coming into contact with potentially flammable fumes. The casings meet the NEMA-4X anti-corrosion standard, ensuring durability in the salty sea environment. The cameras’ thermal imaging capabilities, along with the sensitive fire-detection algorithm, ensure that any overheating equipment is reported immediately, even in low-visibility conditions such as fog and rain. Cameras feature powerful analytics functions Both Hikvision camera models use an on-board deep learning algorithm to provide powerful analytics functions. This means the cameras can generate alerts immediately for certain types of incidents, including perimeter invasions (line crossing) and entry of unauthorised people. The algorithm also distinguishes false alarms caused by moving objects like seabirds, high waves or storms from genuine threats, such as people invading the platform perimeter. This helps to minimise false alarms. The cameras also feature light and strobe alarms to alert intruders, deterring them from further actions. Benefits: Increased staff health and safety, optimised operational efficiency, and durable performance Enclosed in heavy-duty casings, the Hikvision explosion-proof cameras help to maximise staff health and safety by ensuring that the risk of camera-related sparks and resulting fires and explosions is minimised. Additionally, the cameras' thermal imaging helps the platform respond quickly to temperature increases or fires, ensuring the safety of personnel and assets, while adhering to environmental regulations. False alarm reduction deep learning algorithm The company can mitigate security risks associated with the platform’s location close to land The false alarm reduction deep learning algorithm ensures that members of the security team can focus 100% of their effort on genuine security threats, speeding up responses, saving time, and increasing operating efficiency and performance. With automated alerts for security incidents, such as ‘line crossing’, the company can mitigate security risks associated with the platform’s location close to land and ensure the safety of everyone working on the platform. Corrosion-resistant cameras offer chemical resistance Finally, but equally importantly, the corrosion-resistant cameras offer exceptional chemical resistance and durability, making them well-suited to withstand the harsh maritime conditions of the Gulf of Mexico. This reliability ensures that LATINA Construction and Drilling continues to benefit from the system for years, despite constant exposure to saltwater. Additionally, the reduced need for repairs and maintenance results in significant cost savings.

Oskar Strøm, a renowned expedition pioneer, heads film expeditions in Svalbard. These expeditions focus on documenting polar bears in their natural Arctic habitat. To capture unique footage, the film crew lives in extreme conditions: enduring very low temperatures, residing in small sleeping pods, and positioning themselves near polar bears. Strøm required a solution to secure the camp and protect his team and valuable equipment from polar bears wandering around searching for food. Challenge Protecting a remote site from furry intruders and ensuring fire safety under extreme conditions Living next to polar bears in Svalbard to film them presents unique safety risks for Oskar Strøm’s crew. Hungry polar bears often dare into human camps to search for food and can threaten crew members or damage valuable equipment. Moreover, the lack of infrastructure necessitates generators, increasing fire risks. The crew’s compact sleeping pods create concerns about carbon monoxide buildup. This combination of wildlife threats, fire hazards, and potential CO poisoning in a remote Arctic location demands a comprehensive and reliable security solution capable of simultaneously addressing multiple risks in extreme conditions. System requirements Designlarm’s task was to develop a system to detect polar bear intrusions and alert the crew immediately. The solution had to protect personnel and expensive equipment, including generators and filming gear, while also including fire and carbon monoxide detection.  The system needed to be easy and intuitive to install, requiring minimal maintenance, and capable of operating without laid cables or constant internet connectivity. This comprehensive security setup had to function effectively and self-sufficiently in Svalbard’s harsh environment, where technical support is not readily accessible. Solution A comprehensive wireless security system that withstands extreme Arctic conditions Designlarm chose the Ajax system for Oskar Strøm’s expeditions for its versatility, reliability, and intuitiveness. The Ajax ecosystem offers a comprehensive range of products that address all the expedition’s security needs. The system’s wireless operation was crucial for covering the camp area, where sleeping pods are spread out, and there are no structures for cable attachment. This wireless capability allowed for flexible placement of devices across the entire site, ensuring protection without the need for complex wiring. Hub 2 Plus Jeweller The security system for the Arctic expedition is built around Hub 2 Plus Jeweller. This control panel uses Ajax proprietary radio protocols Jeweller to ensure reliable communication between all devices without leaning on internet access. This feature is crucial in the Arctic, where 2G/3G/4G coverage is nonexistent, and the team relies on limited and expensive Starlink internet access.  Two-way communication Due to reliable two-way communication, Hub 2 Plus Jeweller receives alarms from detectors and delivers them to users. This ensures no alarm will be missed, guaranteeing protection even without Wi-Fi or cellular communication. At the same time, occasional internet connections allow for system updates. Powered by a 12-24V PSU (type A), the Ajax hub operates on low-voltage sources instead of relying on a standard power grid, which is absent in remote Svalbard. DualCurtain Outdoor Jeweller detectors Four DualCurtain Outdoor Jeweller detectors are placed around the camp’s perimetre to guard the camp against polar bear intrusions. Each device features two narrow-angle motion detectors facing opposite directions and providing a total detection range of up to 30 metres (15 metres in each direction). This way, the bear’s approach will be registered in advance, not on the doorsteps of the sleeping pods. Software algorithm The viewing angle can be adjusted by 3 degrees horizontally on each side, eliminating blind spots and ensuring comprehensive coverage. To minimise false alarms caused by snow or small animals, the detectors use a software algorithm that analyses signals from IR sensors. When triggered, DualCurtain Outdoor Jeweller detectors send alarms to indoor and outdoor sirens, effectively alerting the crew if a polar bear enters the camp. MotionCam Outdoor (PhOD) Jeweller detectors MotionCam Outdoor (PhOD) Jeweller detectors serve as a second line of defense and provide motion detection with visual verification of alarms. When a polar bear crosses the perimetre, monitored by DualCurtain Outdoor Jeweller detectors, the system immediately triggers an alarm. While the bear moves around the camp, the built-in camera from MotionCam Outdoor (PhOD) Jeweller takes a series of photos, which the crew can see in the Ajax app within 9 seconds when connection to the internet is available. This visual verification allows the team to monitor the bear’s actions and exact location within the camp. Indoor and outdoor sirens They serve a dual purpose: warn the crew about an intrusion and aim to deter approaching polar bears Indoor and outdoor sirens were installed in the camp to alert the team of security violations and deter curious or aggressive polar bears. HomeSiren Jeweller devices are installed inside sleeping pods to quickly wake the crew if a polar bear breaches the camp perimetre. The sirens provide immediate notification of danger and are impossible to ignore. StreetSiren Jeweller devices are deployed for external alerting. They serve a dual purpose: warn the crew about an intrusion and aim to deter approaching polar bears thanks to a tone. StreetSiren can produce a sound of up to 113 dB, lasting up to 3 minutes. Ajax SpaceControl Jeweller key fob The Ajax SpaceControl Jeweller key fob is an essential component of Oskar Strøm’s security system. This compact device allows control of the alarm system even without the internet. With the key fob, users can arm, disarm, set night mode, or trigger an alarm manually. Its impressive 1,300-metre connection range to the hub ensures system control from various points around the camp. FireProtect 2 (Heat/Smoke/CO) Jeweller detectors In addition to the threat of polar bears, the expedition team faced the invisible danger of carbon monoxide poisoning. This risk is high in their small, tightly sealed sleeping pods, where CO can quickly accumulate to dangerous levels. To address this issue, Designlarm installed FireProtect 2 (Heat/Smoke/CO) Jeweller detectors. They have a built-in siren and LED indicator to alert when a sensor detects a threatening CO level. The detector is always active and reacts 24/7, regardless of the system’s security mode. In addition, the detector will also alert the team of the fire. Its unique smoke chamber doesn’t require regular cleaning, while a dual-spectrum sensor differentiates smoke from steam, reducing false alarms. Durability and reliability The Ajax security system has demonstrated remarkable durability and reliability even in extreme Arctic conditions. Despite being rated for temperatures down to –40 °C, the system operated effectively at –45 °C. For over 1.5 months, outdoor devices such as DualCurtain Outdoor Jeweller, MotionCam Outdoor (PhOD) Jeweller, and StreetSiren Jeweller have been operating without issues in these severe conditions. The only notable effect of extreme cold was faster battery drainage, which is expected at such low temperatures. However, this wasn’t a significant issue as the system informs users about low battery levels in advance. Anticipating this challenge, the expedition team had prepared by bringing an ample supply of spare batteries. Why Ajax Performance surpassing expectations. Ajax devices have demonstrated exceptional reliability in harsh Arctic conditions and outperformed their specified operational parametres. They provided dependable protection against polar bear encounters and other potential threats in one of the world’s most challenging environments. Reliable operation without constant connectivity. An Ajax security system functions effectively without continuous connection to the internet. Hub 2 Plus Jeweller maintains communication between all devices and continues to process and respond to alarms even when there is no internet connection. System mobility and ease of installation. One person managed to install and configure the entire system using the intuitive Ajax app. The whole process is fast and does not require specialised tools. Products Hub 2 Plus Jeweller: Security system control panel. 12-24V PSU (type A): Power supply unit for the device operation on a low-voltage power source. DualCurtain Outdoor Jeweller: Wireless bidirectional curtain IR motion detector. For outdoor and indoor use. MotionCam Outdoor (PhOD) Jeweller: Wireless IR motion detector that takes on-demand photos and photos by alarm, schedule, and scenario. For outdoor and indoor use. FireProtect 2 (Heat/Smoke/CO) Jeweller: Wireless fire detector with heat, smoke, and CO sensors. Version with replaceable batteries. HomeSiren Jeweller: Wireless indoor siren. StreetSiren Jeweller: Wireless outdoor siren with vandalism resistance. Ajax SpaceControl Jeweller: A key fob for controlling security modes.

Intellicene, the pioneer in intelligent security management platforms announced that Cass County, Iowa, has deployed the Intellicene Symphia mobile dispatch and response communication platform to enhance emergency operations and drive more informed, rapid response across the region. EMS challenges Cass County, a rural area encompassing 565 square miles of primarily agricultural land, has faced recent challenges in providing timely emergency medical services (EMS) due to decreased volunteers and reduced manpower. The county’s wide geographic area has further complicated emergency response efforts. However, growing risks and a burgeoning population have facilitated the need for robust emergency operations and response. Iowa United First Aid (IUFA) programme Cass County implemented Symphia NowForce, a state-of-the-art dispatch and response platform The State of Iowa’s implementation of the Iowa United First Aid (IUFA) programme allowed Cass County to address the critical gaps in its emergency response infrastructure. Developed by Lieutenant Governor Adam Gregg, IUFA aims to bridge crucial gaps in emergency services.  With the support of IUFA, Cass County implemented Symphia NowForce, a state-of-the-art dispatch and response platform, to address these challenges and modernise its emergency response services. Symphia NowForce NowForce offers unparalleled situational awareness by seamlessly integrating real-time data into a single view. Using live and historical event data, GIS maps, responder positions, reporter inputs, and other external source information, security teams can efficiently dispatch the closest, best-equipped, and most appropriate personnel and help stakeholders remain informed and connected regardless of location.  Quick response time “Whether it’s an emergency, accident, natural disaster, fire, or another safety event, an accurate and immediate response is critical,” said Erik Johnson, Cass County First Aid programme Coordinator. “Cass County is committed to ensuring its residents and businesses remain protected and have access to emergency services whenever needed." Public safety Cass County’s implementation of Symphia sets a precedent for improved operational effectiveness "Symphia NowForce has empowered us to reduce response times to approximately three minutes from the time of the 9-1-1 call. This expedited response time ensures greater safety, saves lives, and enhances collaboration between our first responders.” Cass County’s implementation of Symphia sets a precedent for improved operational effectiveness and public safety, showcasing the system’s critical role in bridging gaps in emergency services. Real-time situational awareness “Access to the right data at the right time is the difference between informed, rapid response and delayed operations. Symphia’s dispatch and response solution saves lives by ensuring quick responses to incidents and revolutionises how the country handles security events." "With technology like Symphia, emergency personnel can respond more intelligently, view real-time on-site situations, and share information instantly.” 

The role of the integrator/installer in the physical security marketplace is shifting as technologies evolve and applications expand. Integrators are being faced with a need to augment their expertise both in a wider range of systems and deeper into the specifics of each increasingly complex technology. At the end of the day, it falls to the integrator/installer to ensure a system performs as promised, however much a consultant or even a manufacturer might be involved in the process. We asked this week’s Expert Panel Roundtable: How is the role of the security installer/integrator changing?

A multi-factor authentication is a layered approach that requires users to provide two or more verification factors, such as credentials, to gain access to data and applications. If one of the credentials is compromised, the thinking goes, an unauthorised user will still be unable to meet the second authentication requirement and will be denied access to a targeted physical space, computing device, network, or database. Cybersecurity applications have long embraced the idea of MFA, which is also now more common than ever in the physical security space. We asked this week’s Expert Panel Roundtable: How does multi-factor authentication impact the security marketplace?

Here’s a news flash: 2022 will be a pivotal year for the security industry. As we enter the new year, continuing change is a safe prediction for any fast-moving, technology-driven marketplace. Recent history confirms the ability of the security industry to shift and adapt to changing conditions and to provide an ever-expanding menu of technology solutions to make the world a safer place. Given that the new year will bring change, what will that change encompass? More to the point, what should it encompass? We asked this week’s Expert Panel Roundtable: What is the biggest change you would like to see within the security industry in 2022?