The task of protecting shared spaces, such as offices and schools, has become increasingly complex, particularly with ever-rising political tensions and the difficulties of assessing threats for schools, workplaces and law enforcement.
Given the randomness of when and where a violent person may strike, those who manage facilities need an emergency plan, as well as robust training, detection and awareness. To gain more insights into dealing with such threats, we interviewed John Torres, President of Security and Technology Consulting, Guidepost Solutions.
Guidepost Solutions is a global team of investigators, security and technology consultants, and compliance and monitoring experts. They provide security design and consulting, investigations, and compliance and monitoring leadership for critical client needs.
Torres has extensive investigative and security experience. Previously, he served as the Special Agent in Charge for Homeland Security Investigations in Washington, D.C. and Virginia. His background includes more than 27 years of experience providing investigative and security management for the U.S. Departments of Homeland Security and Justice, including serving as the Acting Director and the Deputy Director of U.S. Immigration and Customs Enforcement.
Q: Why is it difficult for schools, workplaces and law enforcement to assess threats of violence? How can they differentiate between a threat and a non-threat?
Torres: With mobile technology and social media, threats are more than just physical. Schools are often not screening student social media accounts and are restricted in what they can and cannot monitor due to privacy laws. Proactive business and educational institutions are working closely with law enforcement, providing training and increasing awareness of potential threats or abnormal behaviour. Proactive business and educational institutions are working closely with law enforcementEmerging tools include software that allows monitoring of students’ school-issued email and file storage accounts. Communications software and apps provide real-time notification of emergency messages to students, parents, employees and the community to provide critical instructions during an emergency. The combination of training and new tools has enabled trends and threatening language to be identified and appropriate authorities notified.
Q: What tools and/or insights can Guidepost Solutions add to the mix? What are the elements of a “comprehensive risk assessment?”
Torres: Comprehensive risk assessments include adopting a tiered approach to assessing the school or office and the surrounding environment. A typical approach includes site perimeter review, identifying gates, fencing, vehicle barriers etc., the parking lot, building exterior, interior paths of travel and individual classroom measures. Review and observation of systems including mass notification, video surveillance, access control, intrusion and visitor management, etc. are critical to ensure that they are equipped to maintain functionality in the event of power loss etc. As an insight, always engage with people, they have the knowledge of each unique facility.
Elements we can add to the mix include assessments, physical security improvements and mass notification systems, as well as emergency response training, operational policies and procedures, and behaviour analysis.
Q: How can the elements of a risk assessment be translated into recommendations of specific technologies or processes (such as video surveillance and/or access control)?
Torres: Risk assessments often drive and identify the need for technologies to be implemented into the security programs of schools, business or places of mass gathering, such as stadiums, convention centers and houses of worship. Risk assessments often drive the need for technologies to be implemented into places of mass gatheringRisk assessments help identify weaknesses in security procedure and then often support phased security enhancement programs as funds become available for investment. Each entity is different, and stakeholders should be included. For example, video surveillance may be a priority at one location but controlling the main point of entry may be more important at another. Technology and process recommendations must meet the operational needs and support the goals of the security team and operational managers.
Q: How can the risk of an incident be mitigated and lives protected?
Torres: While multiple steps are helpful, all of them in combination are key to implementing a comprehensive security plan. They include:
- Assessments – physical, cyber and procedural
- Physical Security Improvements – visitor management, fencing and barriers, locks and cameras
- Emergency Response Training – law enforcement coordination; muscle memory response
- Mass Notification Systems – current software, clear concise directives, testing
- Operational Policies and Procedures – termination, evacuation, communication, intervention
- Behavioural Analysis.
Q: What are the elements of behaviour analysis?
Torres: They include things like changes in appearance and behaviour, including social media behaviour, and isolation from family or friends. They also include studying or taking pictures of potential targets, and real or perceived bullying. An individual may advocate violence or hate, and/or consume violent extremist information/propaganda. He or she may talk about traveling to places that sound suspicious, and/or have an obsession with weapons.
Q: What is the role of training?
Torres: Training is critical regarding emergency situations in schools, be it a fire drill, earthquake, lockdown, active shooter situation, etc. Training and drills educate those present, including employees and staff, with information about actions that may save lives and reduce casualties in a real emergency. Training is critical regarding emergency situations in schoolsTraining should hold people responsible and set standards for acceptable behaviour. There should be a plan that is implemented, including practice and drills. You should also provide training and communication skill building classes. Develop intervention strategies. Work with HR and legal (and others as appropriate). Finally, document everything.
Q: What challenges still remain?
Torres: Cultural and behavioural change remains at the forefront of schools and businesses when addressing safety and security measures. A large percentage of violent acts may be preventable if a bystander shares his/her concerns with the proper authorities. According to the FBI, perpetrators exhibited behavioural indicators in 93% of incidents. And bystanders had prior knowledge in 81% of school attack incidents and 80% of terrorist-inspired behaviours or activities before an attack.
Q: What progress are you seeing?
Torres: With each tragedy that occurs, leaders are engaging with safety and security head on. There is a shift in schools and businesses to engage with professionals that can help them understand what they do not know. Simple things such as improved communication and enforcement of policies and procedures can have a tremendous positive impact on an organisation’s security posture. Assessments and technology upgrades are important and effective, but it all starts with acknowledging the need to provide and maintain safe and secure environments for students, employees and the community.