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Crimewatch Systems specifies Dedicated Micros' CCTV solution to offer event-driven protection for household waste sites

Published on 29 July, 2008

Staff at HW Martin Waste Ltd using the NetVu ObserVerDM Fusion security installer Crimewatch Systems has rolled-out an advanced, remotely monitored, detector-activated CCTV solution - built around Dedicated Micros NetVu Connected CCTV systems and NetVu ObserVer management software - to provide out-of-hours protection against vandalism and criminal attack for 15 widely dispersed sites in Cheshire, England, operated by HW Martin Waste Ltd.

The sites secured by Crimewatch Systems - and its associated SSAIB accredited RVRC (Remote Video Response Centre) 'CCTV-M' - are being covered as the result of a contract awarded to HW Martin Waste Ltd, to manage household waste recycling sites, on behalf of Cheshire County Council.

Installation matters

Upon commencement of the contract, at the beginning of February 2008, Crimewatch Systems fast tracked a large scale installation programme at the 15 waste sites and HW Martin Waste's regional base in Sandbach, Cheshire, where its skips, vehicles and equipment to service the other sites are stored.  This saw the experienced DM Fusion security installer using a team of 10 to fit, in less than two months, a total of 13 Digital Sprite 2 (DS2) DVRs (Digital Video Recorders) with NetVu ObserVer viewing software, 26 vandal-proof Dennard 2060 outdoor domes and 13 KBS3 digital remote keyboards - all from Dedicated Micros.

As part of the remotely monitored solution Optex Redwall outdoor PIR sensors were also selected to provide early detection of intruders around the perimeter of each site.

Commenting on the installation process Mike Readman, Sales Consultant, at Crimewatch Systems highlights the challenge presented by the number of geographically dispersed locations:  "This was an ambitious project for us in terms of the sites covered and the timescale, with a wide variation in size, location and lighting conditions."

NetVu ObserVer for remote monitoring

In operation the Dedicated Micros DVRs at each location are also linked back by broadband connection to Crimewatch Systems' advanced CCTV-M control centre for night time monitoring.  Here operators are able to use a special RVRC (Remote Video Response Centre) version of Dedicated Micros NetVu ObserVer viewing software to deal with any detector activations and associated CCTV images.  In this environment NetVu ObserVer ensures effective management of operations, session support, the creation of reports and incident characterisation.

Mike Readman and Wayne HarroldIn addition, authorised staff, at HW Martin Waste Ltd's Sandbach regional centre, are now able to view the connected sites during working hours, using their own version of NetVu ObserVer, via PC, not only in terms of security issues but also as a management tool.  A good example of this is the ability to use the CCTV solution to help them to tell, remotely, if a skip on a site is full and needs to be emptied rather than checking manually, saving valuable time and resources.

Focus on security

According to Mark Faulconbridge, a Director at HW Martin Waste Ltd: "For Cheshire County Council effective site security was high on their wish list, with part of the 10-year contract stipulating that monitored CCTV had to be provided at each recycling location, so it was imperative that we could demonstrate that we would be able to meet these demands.  Our experience working with Crimewatch Systems in other areas of the UK, including Leeds, Derbyshire and Warrickshire was an important factor in us ultimately winning the Cheshire tender.

"The Crimewatch Systems and Dedicated Micros solution we have adopted for Cheshire - and many of our other sites UK-wide - supplies cost effective and capable remotely monitored, detector activated, CCTV which allows operators to take effective, proactive, action when something happens rather than simply having to rely on footage viewed post event.  The use of loudspeakers on each site also means that operators can announce that specific individuals are being monitored.  If that is not incentive enough for them to stop their activities then the police can be alerted to a visually confirmed incident."

Practical benefits

The need for the remotely monitored CCTV solution was brought home to Faulconbridge during the installation process. At this stage manned guards were being used temporarily to secure the sites until the new systems went 'live':

"On one of the sites a security guard was seriously assaulted by an intruder which meant that we had to temporarily increase the number of guards to ensure personal safety of the manned guards and the security of that location.  Thankfully since the guards have been replaced with the new CCTV serious attacks have been stopped completely by the remotely monitored CCTV and no one's life is being put in jeopardy."

Proven performance

Mike Readman, Sale Consultant, at Crimewatch Systems, stresses the installer's confidence in Dedicated Micros CCTV solutions, which form the bulk of the security infrastructure on the Cheshire site, especially as a founder member of the DM Fusion programme:  "The decision to adopt Dedicated Micros CCTV systems for this HW Martin Waste Ltd project, including NetVu ObserVer viewing software, reflects the fact that of the CCTV systems we have used historically Dedicated Micros products have proved to be the most reliable.  Crucially, in my opinion the company offers the best support package in the market. This is undoubtedly a key consideration when being tasked with overseeing a plethora of sites."

A 2060 outdoor dome camera"The last thing we want is a frustrated customer and gaps in surveillance caused by an unexpected system failure and no one available to support any subsequent troubleshooting."

Says Paul Brough, DM Fusion Account Manager:  "At Dedicated Micros we are extremely pleased to see a DM Fusion installer involved in such a wide ranging and successful project.  Undoubtedly, security and safety at waste sites is a key concern and Crimewatch Systems has established itself - through the use of Dedicated Micros NetVu Connected systems and working closely with HW Martin Waste Ltd - as a major player in this sector."

Click here to read the full case study.

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