Revolutionising intercom: IP technology and cloud services

IP technology has revolutionised the intercom market by introducing several advanced capabilities. IP intercom, nowadays, offers features such as high-definition video, audio, and integration with other systems like security cameras and access control systems.

This makes the IP intercom more versatile and capable of providing richer functionality compared to traditional systems.

Advantages of IP intercoms

By utilising digital signals transmitted over standard IP networks (e.g., Ethernet or Wi-Fi), IP intercoms enable easy integration with other networked systems and devices.

One of the most significant advantages of IP intercoms is that it offers the ability to manage and monitor the device remotely via both web and mobile apps. Cloud service, furthermore, is transformative for the intercom sector, offering scalability, flexibility, and enhanced communication.

What is the cloud intercom service?

A cloud-based intercom solution is a communication system that operates over the internet

A cloud-based intercom solution is a communication system that operates over the internet, allowing users to manage and control their intercom devices remotely. Unlike traditional intercom systems that rely on physical wiring and hardware, cloud-based solutions leverage cloud computing technology to facilitate real-time audio and video communication, integrate with smart devices, and offer advanced features.

Take DNAKE Cloud Service as an example, it is a comprehensive intercom solution with a mobile app, a web-based management platform and intercom devices. It simplifies the use of intercom technology for various roles:

• For installers and property managers: a feature-picked web-based management platform optimises device and resident management, significantly enhancing efficiency and lowering labour costs.
• For residents: a user-centered mobile app will greatly improve their smart living experience with remote control and diverse door unlocking ways. Residents can easily grant access to and communicate with visitors, and check door opening logs from their smartphones, adding convenience and security to their daily lives.

How much of a role does the cloud play in the intercom industry?

The cloud plays a significant and multifaceted role in the modern intercom industry, offering numerous advantages:

• Centralised device management. Installers can manage multiple installations/projects from a single cloud-based platform. This centralisation simplifies configuration, troubleshooting, and updates, making it easier to handle large-scale deployments or multiple client sites. Installers can quickly set up and configure systems from anywhere, streamlining the management process.
• Streamlined upgrades and updates. Upgrading an intercom system no longer involves a service call or even a visit to the physical location. Automatic or scheduled firmware and software updates are often included. For example, installer can select device and schedule for OTA updates in DNAKE Cloud Platform with just one click, reducing the need for physical visits.
• Fewer Hardware Dependencies: Cloud solutions often require less on-premises hardware, which can simplify installation complexity and hardware costs. This decreased reliance on physical components, like indoor monitors, helps lower overall installation complexity and expenses. Additionally, it is an ideal option for retrofitting projects, as it typically requires no cable replacements, facilitating smoother upgrades in existing systems.

Overall, the cloud service enhances operational efficiency, reduces costs, and simplifies management in the intercom industry, making it an essential component of modern communication solutions.

Is the mobile app indispensable in cloud intercom solutions?

Mobile application plays a crucial role in maximising the functionality and convenience of cloud intercom systems.

1) What kind of apps do intercom manufacturers offer?

Typically, intercom manufacturers offer a variety of apps, including:

• Mobile Apps: For residents to manage intercom features, receive notifications, and communicate with visitors remotely.
• Management Apps: For property managers and installers to manage multiple devices, configure settings, and monitor device status from a centralised platform.
• Maintenance & Support Apps: For technical teams to troubleshoot issues, perform updates, and access system diagnostics.

2) How can residents benefit from an intercom mobile application?

Mobile applications have transformed how users interact with and manage intercoms. For example, DNAKE Smart Pro App integrates features such as mobile unlocking, security alarms, and smart home controls.

• Remote Control: Mobile apps allow users to access intercom features from anywhere, not just within the vicinity of the physical intercom unit. This means users can see who’s at their door, answer calls, unlock doors, and adjust settings while on the go.
• Multiple Access Solutions: In addition to facial recognition, PIN code, card-based access provided by door stations, residents can also unlock doors via various innovative methods. Fuelled by mobile application, temp key can be generated for short-term access, Bluetooth and shack unlock is available when being in proximity. Other options, such as QR code unlock, allowing for flexible access management.
• Enhanced Security Features: With real-time push notifications for incoming intercom calls or security alerts, users can be immediately informed of important events, even when they are away from their primary devices. These features improve overall home security and provide users with greater control and situational awareness.
• Optional Indoor Monitor: An indoor monitor is no longer necessarily required. Users can choose to interact with the door station via either an indoor monitor a mobile app, or both. More and more intercom manufactures are focusing on cloud-based intercom solution that offers great flexibility and convenience. For instance, if a particular project doesn’t require an indoor monitor or if installation is complex, installers can opt for DNAKE door stations with a subscription to the Smart Pro App.
• Integration with Other Smart Devices: Mobile apps facilitate seamless integration with other smart home devices. Users can control intercom systems in conjunction with security cameras, smart locks, lighting, and other IoT devices, creating a more cohesive and automated environment.

Cloud services and mobile applications

Mobile apps enhanced the functionality, convenience, and usability of intercom systems, making them more versatile and user-friendly in the connected world. Cloud services and mobile applications are not just optional add-ons in the intercom systems; they are essential components that drive functionality, user engagement, and overall efficiency. 

By embracing these technologies, both property managers and residents can enjoy a seamless and enriched communication experience that aligns with the demands of modern living. As the intercom industry continues to innovate, the significance of these digital tools will only grow, solidifying their place in the future of communication solutions.