SmartTask, the employee scheduling and mobile workforce management system, is helping SME security businesses to gain competitive advantage by developing innovative patrol monitoring services. Barnsley-based CadSec Security has used the software to launch a managed control room solution, which is available to customers that are looking to gain added visibility and control over mobile or static teams.
“We have traditionally provided dog handling and alarm response services to the security sector, but one of our customers was looking to implement an advanced proof of attendance solution and came to us for help,” explains CadSec Security’s Lukas Cadman. “After a review of the marketplace we selected SmartTask based on its ability to combine a wide range of employee scheduling, patrol monitoring and workforce management functionality.”
The proof of attendance solution monitors the status of security teams working at 25 sites nationwide. The system uses sophisticated call taking software, so guards only need to call from a designated landline or mobile number, inputting their unique PIN and site number, to book on-and-off of their shifts or register an hourly check call. This real-time visibility is providing an efficient means of managing a static and mobile guards, providing complete peace of mind that personnel are safe and meeting agreed service commitments.
Remote control room service
CadSec Security uses SmartTask’s interactive dashboard to provide a managed control room service remotely from its central base. The live view functionality, developed specifically for control room operations, offers at-a-glance visibility, with real-time updates and automatic refresh, which provides a checklist of all missed and expected calls. As a result, CadSec Security is able to track the attendance, status and safety of the customer’s guards, responding quickly to any operational issues, security alerts and lone worker alarms.
“SmartTask is enabling us to provide an added-value service to our customers by helping them overcome some of the operational challenges they face. Our new managed control room solution is able to monitor the delivery of contracted work, so we can take corrective action to avoid dropped shifts and non-compliance of service. We anticipate that the impressive functionality of SmartTask will enable us to introduce other workforce solutions moving forward, so we can further differentiate our offering in the marketplace and win new business,” concludes Cadman.
Paul Ridden, CEO of SmartTask commented: “We are working closely with a wide range of security services providers to develop employee scheduling and mobile workforce management solutions that deliver a wide range of business and operational benefits. Our system is already enabling companies to better manage contract service delivery, improve operational control and quality, raise customer satisfaction and support duty of care to staff.”